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Dell Backup and Recovery is Unable to Create a Recovery DVD on Windows 8

Q: Dell Backup and Recovery is Unable to Create a Recovery DVD on Windows 8

Dear Dell,
I am trying to create recovery discs from "Dell backup and Recovery application" however when i was asked to insert the second DVD,the optical drive keeps rejecting the DVD. The application will not continue to burn the second DVD and appears to be frozen. I tyied with different brands/makers of DVD and also -/+ R. Unfortunately .Issue remains. I was able to find this article 593906 Published on 2013-01-21 ( relative link http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&cs=19&docid=593906&doclang=en&l=en&s=dhs ). Although i have done the updates ,i am still not able to create recovery discs !! Current Issue: after inserting the 3rd Disc application gives the following message "Dbr.exe -No disc found" and stays there and rejects the DVD. I spoke with Dell's Greek Support team. I was told that warranty does not cover sw support even if my unit is less than a week old. Furthermore i was informed that although "Dell backup and recovery" application says DELL is not actually a Dell product thus they can't support it. They suggested my to use windows 7 file recovery instead (which needs at least 8 DVDs !). As you can understand this is a workaround and not a Solution.
I hope that someone from Dell is going to look into it and revert with a specific answer and permanent solution. (Model : inspiron 15 3521) . Thank you

RELEVANCY SCORE 200
Preferred Solution: Dell Backup and Recovery is Unable to Create a Recovery DVD on Windows 8

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A: Dell Backup and Recovery is Unable to Create a Recovery DVD on Windows 8

Hi ylikonomos,
You can try to uninstall and re-install Dell Backup and Recovery Manager and Dell Support Center. Follow these steps:

Press Windows+ 'X' key on the keyboard.
Select 'Programs and Features' from the context menu that appears on the left bottom corner.



Uninstall Dell Backup and Recovery Manager and Dell Support Center from the application list.

Hereafter, check the BIOS version installed on the laptop. Press Windows + 'R' key, type msinfo32 and press Enter. Locate the BIOS version. If it is A04, the BIOS update is not required. If not, update BIOS. Before flashing the BIOS please check the following:* No external devices (printer, USB drive, SD card, DVD) should be connected.* All other programs should be closed and documents saved.* The AC adapter and battery should be connected during this process. The battery should be 10% or more than 10% charged.
Here is the link for BIOS update: http://dell.to/VBwSAh. The laptop will reboot after this update. Visit this link: http://dell.to/VBz1fr and click Dell Support Center. Download and install the application. Once done, visit this link: http://bit.ly/UUjIs0 and install Dell Backup and Recovery Manager. Reboot the computer and check if you are able to create the recovery media.
Please try these steps and share the status.

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RELEVANCY SCORE 101.2

I have the same problem.
Recently I updated my PC from windows 8.1 to windows 10.After almost a month I returned back to windows 8.1 from windows 10.
When I tried to install dell backup and recovery (Backup-and-Recovery_Application_64M9D_WN32_1.8.1.71_A00) I got factory error 5.
I cannot refresh my PC from windows also. I am getting the error “could not find the recovery environment”.
Now in command prompt
1. reagentc/info

2. reagentc/enable

3. Exit and reboot.
After the reboot I tried to install dell backup and recovery again. Then also I got the same “factory setup error 5”.

Then I checked the reagent/info in command prompt after reboot. It shows it is disabled.

Please help me.
Thank you

A:windows 8.1 recovery problem and install dell backup and recovery software...

LRKRAO,
Click the link below for information on restoring the OS using DBAR.
http://dellwindowsreinstallationguide.com/dell-backup-and-recovery-1-8-1-71/

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RELEVANCY SCORE 101.2

i had upgrade my windows to 8.1, the problem is that i cant install Dell backup & recovery, when i installing and updating PE I get FACTORY SETUP ERROR 5
is there any technical help me please...thx
 
 
however...its cant recovery or reset my laptop back to factory image...

just like this photo...
recovery cant... refresh also cant...
 
 

A:windows 8.1 recovery problem and install dell backup and recovery software...

just similar same with my problem, my one is factorysetup error 5, i think its different...
however my recovery software uninstalled, because installed new version need to uninstall old version, after it cant install new version....
then ur laptop can launch recovery or not??my one cant just show above picture.....

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RELEVANCY SCORE 92

Before I updated my laptop to Windows 10 I created a factory recovery media with Dell Backup and Recovery as suggested by Dell.  The upgrade went very well, but now I am getting reminders from Dell to update my recovery media.  However, when I use Dell Backup and Recovery and click the Update Your Recovery Media option, it always says near the end of the update that an error occurred during the process.  What is the cause of this error?  Is it possible to create another factory recovery media using the same USB drive that I used to create the current one, i.e. overwrite the current recovery data with new data?  Thanks for any information. 

A:Dell Backup and Recovery not updating recovery media

I have the same issue.

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RELEVANCY SCORE 90

I had a Windows 10 x64 home Pc on which I could create a Recovery Disk.
I had upgraded to win x64 Pro recently and since then I ger the error that some files are missing and I cannot create a Recovery Disk.
Any help would be appreciated.
 

A:Unable to create Recovery Disk on Windows 10 x64 Pro

Howdy Mohan Rajan!

I had also difficult in the past made windows own backup tools a recovery/filehistory/image backup. But if you could give the error code then internet is full of same error messages and much questions but less answers. My error code was => http://i.imgur.com/kiQlz29.png
Windows 10 64bit Pro BackUp Error 0x80070578

No answers in the net, nor i dont have a patience to look. So i solved problem with good third party tools.
 

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RELEVANCY SCORE 88.4

I bought a new Dell i3847 and it has Windows 7 Pro 64bit factory installed on it.
I wanted to do a full system backup, but the Dell Backup and Recovery software will not allow me to do a system backup.  Further, I have been unable to create a system recovery disk using Dell Backup and Recovery.
I can't use the Dell provided system disk for recovery because it is clearly marked Windows 8.1

1) Why is a Win 8.1 disk included with a Win 7 Pro 64bit system?
2) What is wrong with Dell Backup and Recovery that it:
a) can't create a factory recovery disk
b) won't allow me to create a system back up so I can return it to the factory state

Help!

It's been 2.5 hours and it is still "initializing disk" to create a factory recovery.  It usually fails somewhere during initialization or writing.    Spending hours for each failed attempt to create a factory recovery disk is NOT GOOD!

A:Help! - New Dell i3847 - Windows 7 Pro - Dell Recovery Disk is Win 8.1 & DBaR won't let me do a System Backup

It has now been 4 hours and Dell Backup and Recovery is sitting on "Initializing Disk" under create Factory Recovery Media

I can't have it take hours and hours, then fail and then try again.... then take hours and hours.... then fail ... then hours ... then fail...

Help!

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RELEVANCY SCORE 86

Dear Dell,
I am  create recovery discs from "Dell backup and Recovery application" however i did it and finish successfully but when i used it when i boot up the laptop after choosing to erase all data the first disk work just fine and reach out 54% it eject and ask to (Please insert disk #2) here i have the issue,when i insert the second DVD,the optical drive didn't spin and appears the disk to be dead,it's been like these since yesterday.
Current Issue: I restarted the laptop and got this message
“Windows failed to start. A recent hardware or software change might be the cause. To fix the problem:1. Insert your Windows installation disc and restart your computer.2. Choose your language settings, and then click “Next.”3. Click “Repair your computer”.If you do not have this disk, contact your system administrator or computer manufacturer for assistanceStatus: OxcOOOOOOf (note: these many be zero’s, not sure) 

when i tried to use the recovery disks it go all the way to same point when i insert the second disk and seems to be dead.
now i can't use the laptop anyhow so help me and provide any solution please.
I hope that someone from Dell is going to look into it and revert with a specific answer and permanent solution. (Model : inspiron 15R 5537) . Thank you

A:Dell Backup and Recovery reinstall DVD on Windows 8 not working

No MSDM tab = No UEFI BIOS embedded SLP key. The motherboard needs to be replaced by Dell.
Looking at the Service Tag there were 100 systems purchased so contact your reseller to get the service tag transferred to your name then contact Dell Technical Support:
http://www.dell.com/support/assets-transfer/us/en/04#/Identify

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RELEVANCY SCORE 86

I have backed up to a USB drive with a system image of windows using the backup and restore of 7. Now my XPS 15 comes with a recovery partition. I am concerned that if I ever used the recovery from windows system image, it would destroy the recovery partition?

So can I safely use the windows image?

A:Windows backup - Will it destroy the Dell recovery partition?

Providing you only backed up the Windows partition and not the recovery partition then a system restore from your backed-up image, will leave the Dell recovery partition untouched, as far as I'm aware.

If I'm wrong, you can rest assured the cavalry will be along to put me right!

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RELEVANCY SCORE 86

Hello. I am having a few problems with my laptop. When i first started it up, I did a factory reset once by going into Dell Backup & Recovery (version 1.6.0.3, preloaded) located in the Troubleshoot options. it was a Windows 8.1, once the reset was complete, i decided to upgrade to Windows 10 i didn't update any drivers and applications before i upgraded to W10.
Once upgraded, i went to the dell website downloaded a couple of the latest drivers and BIOS. I installed them and updated the Dell Backup & Recovery (1.9.2.8) for Windows 8.1; I did this because in the Windows 10 tab didn't have a DB&R install, so i just went to the W8.1 tab and took that. I did not uninstall the old one that was left over from Windows 8.1.
Once that was done i went into the program and it told me to update it, which i did and then it told me to create a recovery media, i did this with a USB stick and all was fine. I went into the troubleshoot options to reset the PC, and the option for DB&R was not there. Because that option wasn't there i knew something was wrong and decided to downgrade to Windows 8.1 just to fix this issue.
So instead i booted up into the recovery USB i created with the latest DB&R and factory reset there. Then there was a error and then the laptop had shutdown. I booted it up again and continued to factory reset from USB again. This time there was no problems. Windows reinstalled all fine, with all original loaded stuff, but the DB&R opti... Read more

A:Dell Backup & Recovery missing after Windows 10 upgrade

I forgot to add that it is a Dell Inspiron M731R 5735.

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RELEVANCY SCORE 85.2

I have performed a system recovery (using the Dell Backup and Recovery App)  which took the laptop back to the state that it was when it came from the factory. Since then I get prompted to activate Windows 8 but I get a "Windows cannot activate right now" message all the time. What do I need to do to re-activate Windows 8?

Many Thanks

A:Windows 8 re-activation does not work after running Dell Backup and Recovery

Hi GeorgiosM,
This error can happen if the computer is not connected to the Internet.
If the computer is not connected to a wirless/wired Internet then connect the computer to the wired/wireless internet and try to activate Windows 8.
Refer the following link for more information:
http://bit.ly/10ho0wA
http://dell.to/12lt6dD
Awaiting your response!

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RELEVANCY SCORE 85.2

Hello everyone! Sadly my first post here is written under pretty bad circumstances.

I am one of the many people whose systems (in my case a Precision 15 5510) were "automatically" upgraded to Windows 10 without warning, as Microsoft changed the status of Windows 10 from an 'optional update' to that of a 'reccommended update'.

After the installation completed, I was presented with the EULA and selected the 'decline' option and Windows notified me that if I continue with this option it will 'attempt to re-install Windows 7' so I did that. After supposedly re-installing Windows 7, my system restarted and booted with the Windows 7 logo but before the login screen appeared I got a blue screen and the laptop restarted. This subsequently happened every time I attempted to start my laptop, except for when I tried to boot in safe mode (which it did successfully).

I restarted the laptop, pressed F8 and selected the Repair option and the Dell Backup and Recovery option after that. I selected the drive I want to backup (C from the menu and was notified to insert a Flash Drive or a SD card that has more than 43GB free. I inserted a 64 GB USB 3.0 Flash Drive (SanDisk Extreme, which is meant to be really fast) and clicked 'Next'. Dell Backup and Recovery has since been stuck on the next screen which says "Backing up your data and Dell Backup and Recovery settings" with the progress bar just flashing by rather than actually showing any progress. ... Read more

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RELEVANCY SCORE 85.2

I've been using Dell Backup and Recovery on my XPS18 since I bought it.  It has worked through Windows 7, Windows 8.1 but now no longer works in Windows 10 for some reason.
I'm using the same external WD drive I bought with the XPS18.  The drive is connected directly to the USB 3.0 port on the XPS18.  It is a 1TB My Passport WDBACX001088K-1.  Backups used to take about 3 hours.
When I first upgraded to Windows 10, I was informed that there is a new version of Dell Backup and Recovery.  So I upgraded it to the latest version, and it installed properly.
I was then warned that since I now have Windows 10, I should do a full System Backup, so I did that and this is where the problems began.
It asked me if I wanted to Delete my Windows 8 backups to free up space, which I did.  Then, when I start the System Backup, it does the steps... Create list of files to be backed up.. it finishes, although it takes a while to do it, then when it starts the backup it takes FOREVER to get to 29% and then just fails.  I mean it takes about 18 hours to get to that point.  I have tried this three times. On the last attempt, I turned off my Carbonite backup and my Trend Micro, turned off the screen saver and set the power settings to stay on indefinitely, and the same thing still happens: Gets to about 29% and stops with a very simple message saying "backup failed", with an OK button.  (It might say something a little more than &qu... Read more

A:Dell Backup and Recovery Stopped Working after Windows 10 Upgrade

Exact same issue here - Dell Inspiron 2350. Backup and Recover has always been slow but the new version is super slow and has failed twice (after 14 hours!!).
My view is that it is not worth the time and effort to make it work. I have a system recovery usb stick and hopefully that will be enough to boot and access the internet to reinstall windows and download drivers if a major failure occurred.
I will uninstall Dell Backup and Recovery as your post has been up a couple of months and no reply and it is a major resource hog on startup and there is no way to tell it to bugger off!

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RELEVANCY SCORE 85.2

I have an Inspiron 7520 and uninstalled and reinstalled the new version of Dell Backup and Recovery Manager -- upgraded to premium to make sure that I would have full ability to use the program. Note: the old version didn't work at all -- hung up on backup, etc.
I have rebooted.
When I try and open the Manager interface, I can't. All I get is the clock logo with the hand spinning. I cannot set the destination. I cannot select what I want to back up. I've tried this several times and just get the spinning clock which I end up ending through Task Manager. 
I have tried opening the Manager from the installed link on desktop, from my list of programs, from the Start menu, and from the tray icon. Nothing works.
Any suggestions?
Nan

A:Windows 8 Dell Backup and Recovery Manager doesn't work

I have the same issue with the non premium version, I made the mistake of upgrading to v1.0.0.4 that is available for download and now have the same spinning clock, the program never loads so can't do anything with it. I have tried twice now to uninstall and then reinstall but still the same issue with spinning clock.
This is on a brand new XPS 8500 running windows 8. The reason I tried upgrading is that the version I had would not create recovery disk on usb key (would take forever to see the usb key and then would fail with pretty much useless error message before writing anything to the usb key, all it would do is format it to something that could no longer be read by windows.

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RELEVANCY SCORE 84.8

T540p, Windows 7 Pro When I run the "create recovery media" tool, I am given the error: "No (sic) enough temporary space in C drive, Create Recovery Media will exit now." I have 89GB free on my 256GB SSD. My Recovery Partition is 16GB. How much free space do I need?

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RELEVANCY SCORE 84.4

Hi,
Question Re: XPS 8700 with Windows 8.1.  if computer is no longer able to boot into Windows.
And Restore is not able to correct issue. 
And Refresh is unable to correct issue.
But Dell Backup and Recovery indicates no issues were found and now asks to Reinstall Operating System.
is Installation Restore/Original Image Media required to complete the Reinstallation usind Dell Backup and Recovery?
Alternatively if the Reset My PC option is used is Installation media required?
Thanks.

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RELEVANCY SCORE 84

I have been facing issues when my Dell Inspiron 13 (7000 Series) laptop wakes up from hibernation. After unlocking the login screen the laptop screen shows all the applications left open, as well as the Start Menu which is opened. However, nothing in the Windows taskbar, Windows searchbar and Windows Start Menu works and they are effectively frozen. The mouse and other application are still working but their view is obstructed by the open Start Menu. As Security Options, Task Manager and Command Prompt are very difficult to open in such a case in almost all instances I had to force shutdown the laptop.
I have traced the issue via Event Viewer and have discovered logs which indicate Dell Backup & Recovery as the source of the fault. Below is the logs for the last instance of the crash, a total of 8 crashes occurred in the past 30 days:


Log Name: ApplicationSource: Application ErrorDate: 8/9/2017 6:58:24 PMEvent ID: 1000Task Category: (100)Level: ErrorKeywords: ClassicUser: N/AComputer:Description:Faulting application name: Explorer.EXE, version: 10.0.15063.447, time stamp: 0x951324bbFaulting module name: DBRShellExtension.dll_unloaded, version: 1.8.0.9, time stamp: 0x559bed87Exception code: 0xc0000005Fault offset: 0x0000000000047353Faulting process id: 0x1810Faulting application start time: 0x01d32779f82c43afFaulting application path: C:\WINDOWS\Explorer.EXEFaulting module path: DBRShellExtension.dllReport Id: 8ec030d8-791a-4d42-b48a-2816d9e71265Faulting package full n... Read more

A:Dell Backup & Recovery causing frequent Windows 10 Explorer crashes

I would uninstall it in the control panel and apps menu.  I was under the impression from previous experience that Dell Backup and Recovery was never installed on Windows 10 Machines since it doesn't work....

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RELEVANCY SCORE 83.2

I read the User Guide and it explains how to create a system backup by backing up to a partition on the hard drive. So I did as instructed and the system told me that I would need 151GB of space to create the backup up image but I only have 1.5GB spare. Maybe I am missing something but surely there would hardly ever be enough space to perform a backup to a partition on the hard drive for 99% of people so why do Lenovo suggest it?PS I am aware that I could backup to an external hard drive although I don't have one.

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RELEVANCY SCORE 82.8

Hello everyone! Sadly my first post here is written under pretty bad circumstances. I am one of the many people whose systems (in my case a Precision 15 5510) were "automatically" upgraded to Windows 10 without warning, as Microsoft changed the status of Windows 10 from an 'optional update' to that of a 'reccommended update'. After the installation completed, I was presented with the EULA and selected the 'decline' option and Windows notified me that if I continue with this option it will 'attempt to re-install Windows 7' so I did that. After supposedly re-installing Windows 7, my system restarted and booted with the Windows 7 logo but before the login screen appeared I got a blue screen and the laptop restarted. This subsequently happened every time I attempted to start my laptop, except for when I tried to boot in safe mode (which it did successfully). I restarted the laptop, pressed F8 and selected the Repair option and the Dell Backup and Recovery option after that. I selected the drive I want to backup (C:) from the menu and was notified to insert a Flash Drive or a SD card that has more than 43GB free. I inserted a 64 GB USB 3.0 Flash Drive (SanDisk Extreme, which is meant to be really fast) and clicked 'Next'. Dell Backup and Recovery has since been stuck on the next screen which says "Backing up your data and Dell Backup and Recovery settings" with the progress bar just flashing by rather than actually showin... Read more

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RELEVANCY SCORE 82.8

I am trying to take back up of the files from my Laptop.
I used it for 2-3 days. 
Stages followed. 
I connected my laptop with a hard disk.
1. Welcome
2. Factory recovery media. After starting the application, following error poped up:an error occurred while creating the factory recovery media dell
3. Data back up to hard disk. No issues for this point
4. Finish

A:New laptop 5558 Windows 8.1 Dell recovery and Back up, Error: an error occurred while creating the factory recovery media dell

Hi,
Thank you for writing to us!
Kindly click on the following link:
https://www.dell.com/support/home/us/en/04/media
This link will give all the information as to how you can use Dell backup and recovery and if there are any other issues with the same.
Thanks
Robin

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RELEVANCY SCORE 82.4

I'm using the Dell Key Creator I downloaded from Dell to do a Factory restore of Win 7 on my Inspiron 545s.  When I start the machine the screen freezes on the Dell logo and doesn't respond.
Also, I have a friend's Inspiron 5010 which needs to be restored and I can't find the download section where I entered the service tag to get the correct key for his machine.

Cheers in advance,

Brian

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RELEVANCY SCORE 82.4

Hi everybody,
I have an Inspiron 7548 4K with W10 (upgraded from 8.1) and since a few days I've been having the following problem with DBAR (1.9.X.X). When I try to take a SYSTEM back up, it ALWAYS stops/fails to complete at 12% during the Backing Up module (checking system and building list complete OK). The message is "Operation Cancelled. Destination location unavailable or not enough space on the disk". It always happens at 12% of the process. I have tried it more than 10 times, with no avail. Further info:
1. The only change in my system was a W10 update of March 23, 2016. NOTHING else. Up until then everything worked fine.
2. Tried with both the external HDD with previous/existing backups AND a new/clean one. Both are 500 GB for backing up the internal 256 GB, so there is more than enough drive space. Also tried different usb ports in case one was malfunctioning. 
3. Recovery media backup works fine. The problem is when it tries to proceed with system backup. I don't take data backups since I use cloud.
4. Tried uninstalling and reinstalling DBAR, keeping it below latest version 1.9.2.8. Same result.
Anybody?
Thanks,
Michael

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RELEVANCY SCORE 82.4

I bought a 128GB "PNY Attache 2 USB 2.0 Flash Drive" so that I could preform a "Bootable Backup" using "Dell Backup and Recovery" yet when I inserted the flash drive and selected Bootable Backup from the list it fails to detect the drive.  Bootable Backup says it requires "a storage USB storage device with more than 100GB of capacity so why doesn't "Bootable Backup" sense my USB flash drive since it has more than 100GB of space on it?

A:Dell Backup and Recovery's Bootable Backup Won't detect USB Flash Drive

Try updating your Dell Backup and Recovery software.  With the update it now seems to work with all USB flash drives I throw at it.

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RELEVANCY SCORE 82.4

Where can I find the descriptive definitions of the “reason codes” reported in the Activity Logs when a Backup fails? I have searched all of the DELL site and non-DELL URLS.
Errors with undefined “reason codes: 2, 5 and 32” are reported under the Activity Logs when using the current DELL Backup and Recovery software (Version 2.8.0.62) ran as Administrator in Windows 10 (Version 10.0.10586 Build 10586)
 
EXAMPLES:
Data Backu- - <date at time>
An error occurred during the process
Scheduled Backup No
Multiple files Yes
The following files were not backed up:
C:\Users\Pat\AppData\Local\Comms\Unistore\data\0000000a000000031013.dat (reason code: 2)
C:\Users\Pat\AppData\Local\Microsoft\Office\16.0\OfficeFileCache\CentralTable.accdb (reason code: 32)
C:\Users\Pat\VeriSign Root Certificates\DS_Store (reason code: 5)
 
ENVIRONMENT
OS Name - Microsoft Windows 10 Pro – Version 10.0.10586 Build 10586
System Type - x64-based PC
DELL Backup and Recovery – Dbr.exe – Version 2.8.0.62 – 04-JAN-2016
DELL Update Tray – DellUpTray.exe – Version 1.9.5.0
DELL Update Service – DellUpService.exe – Version 1.9.5.0

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RELEVANCY SCORE 82.4

Hi all,
Due to my dell inspiron 14" 7447 have problem after use with window 10 for few month, (get kernel security check failure) cannot fix easy, so I have recover  from win 8 (dell ssd build in  and them update to win10 again) , everything work fine, but when I try to make a new backup , it always show as follow, then crash even time. How can I fix it?
Tks all.
H

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RELEVANCY SCORE 82

I created a usb recovery drive in W10 1511, but now have updated to W10 1607 (anniversary update). I want to update my recovery drive to that level, but get an error message that some files are missing and cannot create a recovery drive. How to solve?

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RELEVANCY SCORE 82

For about the past week my computer has presented intermittent faults, such as being unable to restart or shutdown or, more obviously, faults when trying to use USB sticks. For example, when trying to load new photos into Lightroom from an SDHC via a USB card reader the system sometimes enters a busy state which never completes. The only way I have found to exit this state is to physically power down. More specifically I am unable to create a Win 10 recovery USB: the process of calculating the size of USB required never completes - even after 12 hours. Furthermore, the process cannot be cancelled - a busy state is entered as described above.

I naturally suspect a faulty Win 10 update but have no way of knowing which update this might be. Obviously, I should also suspect a malware infection and am starting from that point, rather than a Windows Update issue. I have run DDS script as recommended and made the attachments as required:


DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.16299.15
Run by Tony at 15:56:41 on 2018-02-01
Microsoft Windows 10 Home 10.0.16299.0.1252.44.1033.18.16375.13489 [GMT 0:00]
.
AV: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AV: COMODO Antivirus *Disabled/Updated* {08B84BA8-CC77-5A8B-A100-3F522B1B6106}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: COMODO Advanced Protection *Enabled/Updated* {B3D9AA4C-EA4D-5505-9BB0-0420509C2BBB}
FW: COMODO Firewall *Dis... Read more

A:Unable to create Recovery USB for Win 10 - virus?

Hello and Welcome to TSF.

If you haven't already, please Subscribe to this Thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant notification by email, then click Add Subscription.

Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.

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I'm not seeing anything malicious here.

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CCleaner
Registry Trash Keys Finder
Wise Disk Cleaner

We do not recommend the use of registry cleaners, or the registry cleaner feature of CCleaner. Our colleague miekiemoes has an excellent writeup here

We suggest uninstalling Registry Trash Keys Finder and Wise Disk Cleaner via Programs and Features(right-click the Windows "logo" button > Programs and Features).

------------------------------------------------------

Please download AdwCleaner from here and save it to your desktop.Run AdwCleaner and select Scan
Once the Scan is done, select Clean
Once done it will ask to reboot, please allow the reboot.
On reboot, a log will be produced. It can also be found at C:\AdwCleaner\AdwCleaner[C#].txt
Please copy/paste the contents of the log in your next reply.
------------------------------------------------------

Please download Farbar Recovery Scan Tool and save it to your ... Read more

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RELEVANCY SCORE 82

For about the past week my computer has presented intermittent faults, such as being unable to restart or shutdown or, more obviously, faults when trying to use USB sticks. For example, when trying to load new photos into Lightroom from an SDHC via a USB card reader the system sometimes enters a busy state which never completes. The only way I have found to exit this state is to physically power down. More specifically I am unable to create a Win 10 recovery USB: the process of calculating the size of USB required never completes - even after 12 hours. Furthermore, the process cannot be cancelled - a busy state is entered as described above.

I naturally suspect a faulty Win 10 update but have no way of knowing which update this might be. Obviously, I should also suspect a malware infection and am starting from that point, rather than a Windows Update issue. I have run DDS script as recommended and made the attachments as required:


DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.16299.15
Run by Tony at 15:56:41 on 2018-02-01
Microsoft Windows 10 Home 10.0.16299.0.1252.44.1033.18.16375.13489 [GMT 0:00]
.
AV: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AV: COMODO Antivirus *Disabled/Updated* {08B84BA8-CC77-5A8B-A100-3F522B1B6106}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: COMODO Advanced Protection *Enabled/Updated* {B3D9AA4C-EA4D-5505-9BB0-0420509C2BBB}
FW: COMODO Firewall *Dis... Read more

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RELEVANCY SCORE 82

As others have reported (e.g., en.community.dell.com/.../19668993), I'm having a problem creating Windows 10 recovery media. I'm following exactly the instructions here:  but always receive the error message "We can't create the recovery drive / A problem occurred while creating the drive" a few minutes into the process.
This is on an XPS 8900 Special Edition, pre-installed Windows 10 Home 64-bit. I've tried two different 16 Gb flash drives, both formatted to NTFS.
Is this happening because these drives in fact have less than 16 Gb available (since hardware manufacturers measure storage sizes differently from software, and Windows reports only 14.6 Gb free on the drives)? Would a 32 Gb drive work?

A:Unable to create USB recovery media

Try creating using USB2 rather than USB3 ports.
Also keep in mind that SSD's and Flash Drives Retention is 52 weeks or less meaning based on the storage temperature they can lose all their data in less than 1 week in a hot environment aka in your car at 150 degrees.
The Detrapping of data is like a charged battery where the 1's and zero's go away.
 

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RELEVANCY SCORE 82

I have tried on a few separate occasions recently to create recovery media for my Notebook. I am using a 32GB flash drive. I get through the 'Prepare Disc' stage, together with the 'Copy Image' stage, and reach 26% on the 'Verify Disc' stage, when I get a HP Recovery Manager message, 'We are experiencing errors in revovery media creation. Please try again'. Concerned that I am unable to create the recovery media, concerned that the recovery media creator will think I have had my one chance to create. Any help/suggestions welcome....... Thanks

A:unable to create HP recovery media

HERE IS A DOCUMENT on the topic of Creating Recovery Media.  This might apply: The HP recovery manager software is not compatible with many USB storage devices larger than 32GB. HP Recovery Manager displays the total size of the source files when going through the creation process. You can stop at this screen during the creation process to know what size of storage device you should use. Use a storage device that is larger than the size of the source files, but not larger than 32GB.Also, USB flash drives that are branded with the Windows 8 compatible logo do not work. USB devices with this logo are set up to work with Microsoft's Windows 8 To Go feature and do not display in Windows as an external device. Instead, they function in Windows like an internal hard drive and appear as a Local Disk. Since HP recovery creation software looks for external media, a USB storage device with the Windows 8 compatible logo does not appear in the list of devices (and cannot be used as recovery media).

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RELEVANCY SCORE 82

I created a usb recovery drive in W10 1511, but now have updated to W10 1607 (anniversary update). I want to update my recovery drive to that level, but get an error message that some files are missing and cannot create a recovery drive. How to solve?

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RELEVANCY SCORE 82

Hi Dell Experts,
Please kindly advise  on the procedure to restore the software after the replacement of mother board.
From where do I download the  OS software for the newly replaces Mother board. 
My XPS 2710 becomes faulty with recent upgrade to Window 10 , further research in the forum shows that XPS 2710 does not support Windows 10 config and will make the screen black out.

Only option is to replace the motherboard.  Now even with the replacement motherboard , not sure how the recovery of  OS softwares will be done including  other softwares ? Any guide or manual to follow . 

With recent upgrade of Windows 10 upgrade, my computer XPS 2710 totally black out.  I have been told that mother board is gone and have to replace. With the replacement Mother Board , I think I am required to re-install the Windows 8  and I think it will ask for a Product key , since it is a replacement mother board. Please advise, with the faulty motherboard, forced to replace the Motherboard. how will be go with the reinstallation of Windows 8.   With so many details in the forum about the faulty motherboard of XPS 2710 just because of the Windows 10 upgrade. I am planning to fall back to Window 8 with the replacement mother board, pleaser advise.

Regards,
Sathish.

A:DELL XPS 2710 -Recovery of OS - Motherboard replacement and recovery of Windows

The license is OEM and the product key is embedded in the UEFI BIOS of the motherboard. If you replace the motherboard and it doesn't have a UEFI BIOS embedded Windows 8.x product key you will be unable to activate Windows 8.1 and may have to buy Windows 8.1 again.

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RELEVANCY SCORE 81.6

I curently don't use Dell Backup and Recovery, and I don't run any Dell startup items or automatic services. I also don't have the Recovery Partition in my current deployment. Because the partition is missing, Dell Bu & Rec takes a while to start if I click on the tile. When it does start, it offers to rebuild my recovery environment. It looks like in the System Backup settings, I see under more options the following: Instant Restore status (currently turned to on) and statuses for Overlay Icon and Context Menu.

Because I don't run startups or automatic services, and because my Recovery Partition is missing, I wonder if it will do anything at all to turn off Instant Restore, Overlay Icon, and Context Menu. I don't like launching Sys Bu & Rec, but will do so if you think that turning off Instant Restore, Overlay Icon, and Context Menu will shut off additional features.

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RELEVANCY SCORE 81.6

Regrettably I learned too late that Dell Backup & Recovery 'might' encounter problems in Windows 10 if a user did not update 'DBaR' version 1.7 before an upgrade from Win 8.1 to Win 10. I have a Dell Inspiron 3647.
When I only select a few files to backup (e.g., pics, docs, printer software and a few apps) it would backup to my 32 GB USB flash error free.
But when I try a significant back up -- e.g., 8 GBs -- I get a display after 20 minutes, or so, that the backup created an error. [head scratch]
Even something less challenging for DBaR like running a Factory Recovery Media backup resulted in the same error. Yet using the Windows 10 Control Panel Recovery app completed a backup error free.
I tried more than one USB flash, I ran Dell Update, defragged my hard drive, disabled firewall and AV protection. Nothing seemed to help.
Am I correct to assume that Dell Backup & Recovery 'might' encounter problems in Windows 10?
Sure would be nice to at least backup costly apps like Microsoft Office.
Michael T.
Software Engineer (retired)

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RELEVANCY SCORE 81.2

Ok, so I got a new laptop last week - old one's done with, shortly after the wireless card fried it stopped wanting to start up, it still does, it has to be plugged in and it takes a few tries though. And with said laptop, being HP, it has a recovery partition, which can be burned to disc - which I would like to do to reformat and get my full 160 gigs, or at least put my 320 from my old laptop in and still have all the spiffy programs and such. HOWEVER, when I go in to the recovery manager to do so, it says I cannot create the discs because I do not have a drive capable of doing so. Any idea on why this may be and how to get it working?

Laptop is an HP Pavillion tx2500z CTO Entertainment Notebook running Windows Vista Home Edition. Any other details just ask
 

A:Solved: Unable to create recovery discs

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RELEVANCY SCORE 81.2

 I have recently installed a Samsung SSD in the empty mSATA slot of my Lenovo T520 and used the Samsung utility to clone the C partition to the SSD. I have then simply formated the old Windows7_OS partition on the HDD and renamed it to HDD_Storage to use it as a storage partition. I still have the Q recovery partition on the HDD with 9.35 GB used, but it seems empty in file explorer. Oddly, the RECOVERY.ini file is still accessible through a file search. The screenshot summarizes my partitions. When I execute Start -> Lenovo ThinkVantage Tools -> Factory Recovery Discs, I get an error saying it can't find the recovery files. How can I make a clean Windows install? 

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RELEVANCY SCORE 81.2

Vista Home Premium 32-bit SP1, IE8

I spent at least 12 hours burning iso, re-installing Vista, updating etc etc etc.
I just finished activating it by phone.
So, I decided to create a recovery disc so I won't be facing the same predicment again, ( I was just a computer beginner back then.)
I follow this tutorial published by Brink :
Create a Recovery Disc

Problem started in
9. Take ownership and Allow your user account Full Control (permissions) of the recdisc.exe file at this location (step 7).

In my C:/Windows/System32, I don't have recdisc.exe. I have recdisc


So, when I right click at recdisc, Take Ownership was not available.
If I skipped that and continued, when it came to Copy and Replace, it asked for confirmation, and when I clicked continue, it wouldn't let me. Said I don't have the permission.
I just re-installed the darn OS and I was the only user, hence the only admin.

So, what should I have done ?

Thank you.

t-4-2

A:unable to create Visa recovery disc

Hello T-4-2,

"Take Ownership" is not in the context menu by default. The link in step 9 shows you how to add it. You will have to take ownership of the recdisc.exe file with your user acccount first, then set permissions of the recdisc.exe file to Allow your user account Full Control.

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RELEVANCY SCORE 81.2

I have been trying to create a bios recovery disc for HP Pavilion dv6-7012tx using the setup available on the hp website from a different pc. Whenever I run the setup, the option to create a recovery disc is locked. How do I enable it?Have tried it on both hp and non hp computers/laptops

A:Unable to create bios recovery disc

Hi @arunabhdas,Thanks for becoming a member of the HP Support Forums. I understand you are have questions about the BIOS. I will be glad to help you.Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.How Do I Find My Model Number or Product Number?Is the Windows Version on My Computer 32-bit or 64-bit? Please get back to me with above information, so I can help you better.

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RELEVANCY SCORE 81.2

Have just purchased the above Laptop and i have been trying to create a recovery U S B ,the process runs from the option screen the process runs I identify the drive I wish to download to ,the process runs for a couple of minutes and then gives a message    Cannot Continue with this process .I have tried to three different U S B two of them new.   Am I right in saying that this laptop has a recovery partition with recovery option  Any help would be appreciated

A:Unable to create recovery U S B on idea pad 320s 140

I am assuming your are using Windows 10..but at what point when creating a Windows 10 Recovery Drive (see screenshots in link below) is the process failing?How to: Create a Recovery Drive for reinstalling Windows 10https://answers.microsoft.com/en-us/windows/forum/windows_10/how-to-create-a-recovery-drive-for-rein... Cheers,

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RELEVANCY SCORE 81.2

The hard drive on my Inspiron 3521 laptop recently failed and I had to replace it.  I ordered the recovery USB from Dell.  I was able to restore Windows, but it will not activate.  This is preventing me from upgrading to Win10.  I get the following error message on the windows activation screen:
Error code: 0xC004C003
Activation server has determined that the specified product key has been blocked.
Any help will be greatly appreciated.  Thanks.

A:Windows 8.1 won't activate after system recovery with Dell Recovery USB

Try to Clean Reinstall Windows 8.1, see here:
http://dellwindowsreinstallationguide.com/download-microsoft-windows-and-office/download-microsoft-windows/download-windows-8-1-retail-and-oem-iso/
Let me know if it activates from a direct Clean Reinstall.

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RELEVANCY SCORE 81.2

Hi,
Just upgraded my new Inspiron do Windows 10.  Eveyrhing is now up-to-date (Windows updates, drivers, Dell updates, etc...).

Windows 10 has the ability to create a "Recovery USB Drive"... as well as the Dell Backup & Recovery application.  Which one should we choose ?... can they both be used to fully reinstall Windows 10 on a brand new disk drive ?  Is the USB recovery drive created with the Dell Backup & Recovery app is the same as the one created with Windows 10, except with a few more Dell applications ?

Oh and one last thing... let say in more than one year my hard drive crashes and I have to completely reinstall Windows 10, will I have to pay for it (since the 1 year free upgrade from Microsoft will have expired) or will I be able to reinstall and activate it ?

Thanks guys ! 

A:Dell Factory Recovery vs Windows 10 Recovery Drive

You'll need to use the windows 10 recovery, if what you want to do is restore windows 10. As for reinstall after 1 year, you won't have to pay anything, as your computer is activated under your Microsoft account.

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RELEVANCY SCORE 80.4

Just to jump right to the point here. I am not having issues with my old PC, however I am purchasing a new one soon and will be giving my old one to my very user-unfriendly little sister who always seem to have quite a bit of computer problems.

I have removed all the files and programs that I don't want to leave on this machine. Ran ChkDsk, Defrag, Spybot, Adaware, Malware, etc..

I would like to create a Recovery CD for this machine so that when she does whatever in the world that it is she does to it to require a repair, I can pop the Recovery CD in and get it done much quicker than I would with a fresh OS reinstall and loading everything (drivers, SP, etc..) all over again.

I have searched online, but keep getting conflicted info on this. Like some sites give instructions requiring the use of a floppy disk which is no good to me as this machine doesn't have a floppy drive, just a DVD/CD read/writer. Anyone have a method that they have used and actually worked?

Thank you so much for the help.

A:Best way to create Recovery Disk for Dell Dimension (XP OS)

Seems to me...that it would be simpler, if not better, to just install a program that does automatic backups to anoter drive.

XP itself almost takes up 1 CD, who knows how much space would be required for what you propose?

Louis

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RELEVANCY SCORE 80.4

Hi I am trying to create a recovery disk for the first time but recovery manager stops when I install the USB drive when requested.

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RELEVANCY SCORE 80

In Windows 10 we create a recovery drive accessed by typing ?Create a Recovery drive? in Cortana search bar. This recovery drive allows us to potentially repair our Windows and or restore an Image.
Further in Windows 10 Microsoft has restored the Backup & Recovery process from Windows 7 and has labelled it as such, Backup and Recovery (Windows 7).
As part of the setup up process in Backup and Recovery (Windows 7) we are asked on one final screen to confirm our settings and then click ?Save the setting and run backup?. On this screen there is a warning that ?A system repair disk maybe required to restore an Image.? The ?Repair? (or Start) disk is a Windows 7 concept.

My question. Can I definitely restore the Image created by the ?Backup and Recovery (Windows 7)? process with the Windows 10 recovery drive (USB flash drive) or do I still need to create an old windows 7 Start / Repair disk?
I think the wording in the warning needs to be updated. If the Windows 10 recovery drive is required then it should state a ?Recovery drive? maybe needed or it should state a Windows 7 repair disk is required.

Any clarification would be appreciated. I also use Image for Windows, from Terabyte inc., to "Image" by boot drive.

Thanks

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RELEVANCY SCORE 79.6

Hi all and thanks in advance for your help.
I also apologize in advance if I am in the wrong forum, or have missed threads where I may have gotten the help I am looking for.
Having said that, I recently inherited a Dell Dimension 4600i Desktop XP Home Edition SP3, Pentium 4 (2.6 GHz), 2.5 GB Ram, Seagate HDD C 80 GB (25 GB free space), added WD HDD F 80 GB (70 GB free space) (OS on Drive C).
The issue is that this computer was given to me and the previous owner did not have any of the Dell CDs that originally came with the computer.
It has been my experience that eventually the C drive will crash.
I want to mitigate the loss of of my OS as best as I can.
What do you suggest I do to create a recovery CD or anything else given the absence of the original CDs.
Although I am not a super expert in all of this, I feel somewhat comfortable working with the BIOS, disk management, but NOT DOS commands.
If it comes down to a suggestion to copy a whole lot to the F drive, I don't really want to copy ALL of the C to the F because in that case, I will have two drives that are nearly full.
If it is a matter of just copying OS files or boot files, etc. that will be fine.
I am open to all suggestions, and I will need very detailed instructions.
Thank you all again.
Bruce

A:[SOLVED] Dell Dimension 4600 Create XP recovery cd

Hi as this is a dell here is the manual http://support.dell.com/support/edoc...M/J2936bk0.pdf you may be best to use something like Acronis to make a image on a external hdd as you may not have the necessary i386 folder that could allow you to make a bootable disc similar to that mentioned here How to Create a Bootable Windows XP Setup CD/DVD from a Pre-loaded/Preinstalled Windows System (howtohaven.com)

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