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Lenovo Yoga C930: Laptop switches modes randomly, sometimes thinks it's shut and just goes black!

Q: Lenovo Yoga C930: Laptop switches modes randomly, sometimes thinks it's shut and just goes black!

Hi. My keyboard stopped working out of the blue, and whenever I open the laptop it goes into tablet mode. Switching to laptop mode does not fix the keyboard issue. Any help?

RELEVANCY SCORE 200
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A: Lenovo Yoga C930: Laptop switches modes randomly, sometimes thinks it's shut and just goes black!

Problem seems to have fixed itself, but I'm still worried.It's like something is making the laptop confused. Sometimes it doesn't know if it's in tablet mode, laptop mode, or closed. There's been times where the screen just shuts off, and I need to close and open the laptop again to get it to work. In fact, it was this that caused the issue in the first place.Is there anything that might be causing this system confusion?

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RELEVANCY SCORE 88.8

Hi forums, it seems that my old 11S might be breaking down on me...So laptop mode, tent mode all work fine as far as I can tell.  However, when I fold the laptop all the way (Tablet Mode), it will start bugging out, constantly locking and unlocking rotation, and enabling and disabling rotation. I can't quite tell if this is caused by physical motion, but if it is, its sensitive to the slightest jolt or pressure.  At this point I'm attributing the problem to hardware, but is there anything I can do to remediate this?  I don't really mind opening it up either, its way past warranty.  Thanks!

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RELEVANCY SCORE 80

Please help!! My Lenovo Yoga wend to a completely black screen and will not power down or reset itself
 

A:Lenovo Yoga Thinkpad - black screen, wont shut down

How to remove the battery from a Lenovo Yoga ThinkPad
 

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RELEVANCY SCORE 80

Hi The laptop was working perfectly until i updated the intel HD graphics driver to version 23.20.16.4849 (27/10/17).  As soon as I did this, the machine would not wake from either sleep or hibernate mode when the lid was shut. When I open the lid it will either enter staright into a black screen, and I can hear the fan spinning with lights to the right hand side but no further activity. Sometimes the Lenovo log appears on the screen first and then enters into a blank screen state. I am on Bios Lenovo C6CN34WW 29/10/15 As soon as I press and hold the power button to turn off, and then turn on again the machine loads into windows perfectly, with a visible display.  Any suggestions how to fix this? Thanks

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RELEVANCY SCORE 78

Greetings, I have a Lenovo Yoga 730 15 with 4K and NVIDIA GTX 1050, which has a screen that blacks out at random. Based on what I read in other threads, it could be an issue connected with the auto-brightness and auto-dimmining settings. So, I turned those features off. Though it has been happening less, it's still happenning. Could anyone tell me what other settings I should check to resolve this issue? Thank you for your help.

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RELEVANCY SCORE 77.2

Hi We've problem with the Yoga C930, that's gets very hot when it's charging, both on the bottom and on the top in front of the soundbar, and we can also feel the heat between the kyes. Is there a known solution to this problem?  It's a new pc, and all drivers are up to date including the BIOS.  Best regard Simon

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RELEVANCY SCORE 76.4

i just bought the new c930 (not yoga book but the yoga c930 ) and i installed all upadtes etc but i have not been getting the battery i expected. when i scroll my mouse to the battery bar, it constantly shows around 6-7 hours on full charge. all i am doing is web browsing. Is this normal? i expected to get around 9-10 hours for the web browsing. Also keep in mind i am on better performance so not the best performance or anything. Ya if i lower the performance even more i might be able to get a little more but i dont think thats normal. I dont have the 4k version either just the regular. If this is expected then fine but i am not sure.

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RELEVANCY SCORE 76.4

I received this laptop as a replacememt of my defective yoga 720 the 18 October. After somw days of usage I can finally say that I ve got scammed by Lenovo, who sent me a testing unit with so mant problems! - Wacom pen and touch issues (such as ghosting and deas zones)- TouchPad gets disabled and became uselsss until next reboot. It also feels weird and it is kinda loose and imprecise! -KeyBoard acts weird and there is a noticeable input lag that I just can't stand since I am a programmer. -Hibernation/suspend/who knows who causes the impossibility to Wake up my laptop from sleep. When it happens I can only hard shut it down. - I've found some strange stats in the battery report that makes me think that I've received a testing unit with all of these malfunctionnality. My EMEA casw manager does no longee respond to my emails and I am willing to sens back this laptop and receive a refund or a new replacememt ( BUT NO MORE IDEAPAD LAPTOPS). If someone is contact with Lenovo I can send my case number. This is just unfair. Can't trust this Company. Check my YouTube Channel for the linked problems : https://youtu.be/5_daR-j7CQ8

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RELEVANCY SCORE 76

Hello, I would like to preface this by saying that I have spent a lot of time trying to figure this out myself and I would greatly appreciate your help. My laptop is a Lenovo Yoga (Machine Type Model 20CDX00) that has problems with shutting down and sleeping sometimes. The problem started after I restored my laptop with a clean copy of windows 10.  I installed all of the drivers and I also updated my BIOS.  I noticed that sometimes my laptop would not shut down completely and the battery would just drain in the blank screen that I couldn't do anything about.  This also happened with sleep to.  Not all the time, but sometimes.  I tried to turn of hibernate and also fast start-up.  But, that did not work.  I, then, restored my computer again and I tried to reset the BIOS to the original BIOS.  I am still having these problems even after the restore which makes me believe that the BIOS is at issue becuase it is ROM and would not have been changed by my restoring of the laptop.  But, I did try to reset the BIOS to a previous version.  So, I am stuck and I do not know what to do. 

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RELEVANCY SCORE 75.6

Good day, I just received the Lenovo Yoga C930 and the pen doesn't work. The laptop does't recognize it and there is no way (app or settings menu) to install it, syncronize it or try it. Microsoft Windows 10 pen settings is for the surface pen and the Lenovo Pen settings is for the Lenovo Pen with the top bottom. Nothing for the fancy new pen that is stored in the laptop (not even in the product guide - way to go Lenovo!).  I have been trying to call several times Lenovo technical support and the dial menu is horrible. I haven't been able to reach a technical support representative for the Lenovo Yoga C930. This is the worst service per purchased item prize I have received in my life.  I really hope that someone can help me. This purchase was supposed to be a good experience and so far it is just pathetic. 

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RELEVANCY SCORE 75.6

Hi, after purchasing my Lenovo Yoga C930 in November 2018 it worked completely fine until 4 days ago. At some point, I started noticing some slight flickers in the form of very thin lines that would span over the whole screen width. I then updated the Graphics Card drivers which solved the problem for two days, then it came back. Since yesterday, there are now some hug screen flickers (similar to this, but a bit less bad: https://www.youtube.com/watch?v=6SIHJYWsFCI ), which are increased if the laptop is on battery mode as opposed to when it is plugged in. I tried to see if there was a difference between the different power modes in battery mode, but it doesn't seem to be the case.All the drivers are up-to-date and I am very dependent on my computer for work, so I would rather not send it in if I can avoid it in any way. Has anyone had this issue with a C930 and managed to get rid of it? System information:Windows 10Intel(R) Core(TM) i7-8550U CPU @1.8GHz 1.00GHz16GB of RAM Thanks in advance for useful feedback!Cheers,Julia

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RELEVANCY SCORE 75.6

Hey folks, I got the Yoga c930 and so far I'm loving it, save one issue--my shift key feels kind of loose (but sticky) and makes a different noise if you accidently hit it the wrong way.  Since it's not a pc-breaking issue, I don't want to have to send it in unless something else goes wrong, but I was wondering if anyone has tried any DIY maintenance on Yoga Keyboards.  I'm worried I might break a clip since even though their are videos for the Yoga 710 on YT, I don't know if they switched up the mechanism for this generation.  It sitll registers the click, so functionally--no issue, but it feels like a defective key that could just completely break out of the blue.                                                              

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RELEVANCY SCORE 74.8

Hello, I've problems with the Wifi card. From time to time the wifi card is not recognized correctly and it gets the yellow exclamation mark in the device manager and says the device could not be started. I tried the latest driver of Lenovo website and the latest of Intel website. Same problem. If it hppens I have to reinstall the driver and reboot multiple times and plug in and out the power (I didn't find a proper way to fix it) and suddenly it is working again for some days. I suppose Energy saving/hibernating problems but I'm not sure. I'm just afraid that my new device is having a hardware defect ;-( Does anyone else have similar issues?Any idea how to fix it? Thanks in advance,Michael

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RELEVANCY SCORE 74.8

Hi, I would like to set my c930 monitor to 1920x1080 instead of native 4k, in order to optimize battery life and to use an external full hd monitor as dual monitor without resizing/zooming issues. All is working, but I notice an issue on laptop monitor. It seems that using a full hd resolution instead of native 4k, the image quality is poor.... Do I need to set special configuration?

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RELEVANCY SCORE 74.8

There is a reverberating sound when the sound of the speakers is incresed. Very frsustrating since the speakers were one of Lenovo's unique selling propositions for this laptop.Another problem is the noisy fan which seems to work non-stop although no other program is working besides the browser and the bottom is quite hot. Nothing like the reviews I have watched. 

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RELEVANCY SCORE 74.8

Hi I bought a Lenovo Yoga C930 notebook few days ago, If I put it on the bed for few minutes the heat goes up crazy and the fans are running to the max. Worse than that one of the fans make horrible noise if I shake the laptop, its like it hits something either the cpu or gpu of the plastic base.This is obiviously a manufacturing fault, what do I need to do to fix this?

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RELEVANCY SCORE 74.8

Having used this for a few weeks, the speakers had always been quite loud. But not sure why suddenly they have become quiet soft, despite being on 100% max volume (with or without Dolby Atmos). Checked all the usual windows settings, everything is on 100%.  Any suggestions?  Speaker drivers: Realtek Semiconductor Corp. 21/06/2018 6.0.1.8472   

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RELEVANCY SCORE 74.8

I just got this Lenovo a few weeks ago and it has worked fine until today! The screen was flickering every few seconds, so I followed the steps I saw on the forums to fix it. Nothing worked, so I tried rebooting my computer to see if maybe the drivers needed the computer to be restarted to work. Now, the laptop won?t turn on. The LED shows the machine as being powered on, and the keyboard will light up, but the screen remains completely black. The Lenovo logo doesn?t show up or anything. I?ve tried rebooting with the AC adapted plugged in (even though the battery was fully charged), I?ve tried restarting holding down shift + f8, and holding down the volume up key too. Nothing happens. 

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RELEVANCY SCORE 74.8

Hi  I just newly bought Lenovo Yoga C930 and the camera is not working the screen is black when i open the camera app. The camera is enable on my device. i turned on the privacy settings for to access it to apps also i did check the device manager which it says that the integrated camera is working well. I have just updated the windows 10. I would appreciate solutions as to what i have to do. Thanks a lot!

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RELEVANCY SCORE 74

this laptop has usbc so which is the best docking station to get with this laptop that will support dual external monitor setups? i have the dell s2718d

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RELEVANCY SCORE 74

Brand new computer. Just got the usb-c to hdmi cable, but couldn't connect to my dell monitor.I tried to reinstall the video card, and reinstall bios drivers from the lenovo website. But all didn't work!I can connect to my monitor through wifi, though. Just can't through the usb c cable. Does anyone know how to fix it?

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RELEVANCY SCORE 74

Hello, We have 3 docks (Dell D6000, Thinkpad USB C dock, and a pluggable usb c dock) at our office and just recently purchased this laptop to connect with one of the three docks and use 3 external displays. For some reason, when connecting monitors to all 3 ports on all three docks, we are unable to get all 3 displays and the laptop. We can only get 2 displays and the laptop as a third. That being said, on the pluggable dock, we were able to get all 3 externals and the laptop as a fourth about 1 in every 15 or so connects. Otherwise we get 2 displays and the laptop. If we disconnect one of the displays, we can get one that was off to turn on, but we are again stuck with 2 displays and the laptop. The Think pad docks gets all of the displays, but at horrible low resolutions (it has 2 DPs and a VGA). Their is no consistency at all and I'm trying to avoid returning the laptops. We have checked that the latest drivers are installed and installed the displayport drivers from their website. Another weird thing is that sometimes the docks are charging the laptop and other times it shows "plugged in, not charging" on all 3 docks. We have a dell that is not as nice body wise, but connects to all 3 docks and gets 3 external and the laptop, but these yogas are nicer. Is what I'm trying to do possible with this laptop?

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RELEVANCY SCORE 74

How can i hook this up to a  external monitor? does usb c to usb c work to connect to monitors usb c port? i tried this and monitor doesnt recognize it. doesnt make sense. usb c to hdmi does power monitor but how come usb c to usb c doesnt work and cant get detected by monitor?

A:lenovo yoga c930 usb c port ? can it power a external monitor?

I don't have a C930 and you don't say what kind of monitor you have, but the 2 USBC monitors I have used need a separate power supply connection.

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RELEVANCY SCORE 73.6

I have a lenovo g530 laptop since 2009.At the time of purchase, the specs were:1 gb ram160 gb hdd2..16 Ghz dual core cpuWindows XP service pack 3 In April 2014, after the hard disk crashed, the system was upgraded to windows 7 service pack 1 and hard disk to 500 gb.Last year, ram was upgraded to 2gb.Since last week, I have been facing a certain problem.At random times, the monitor suddenly goes black and everything else keeps working fine( I can hear audio in case I was playing videos etc). Playing with the function keys brings it back but the problem keeps on happening every day. Any idea why? 

A:Lenovo G530 laptop monitor randomly goes black

Hi Oolee,
 
Welcome to Lenovo Forums.
 
Did you try booting from safe mood? There is also a chances, if your cables are intact and not loose (VGA Cable), or the monitor loses power.
 
Please go through this HMM for hardware assistance.
 
Method 1:
Any external hardware can cause this (like a keyboard or mouse can cause system to sleep to save the power) 1. To change this go to ?MANAGE? by right clicking on the ?MY COMPUTER ? icon on the desktop . 2. Go to DEVICE MANAGER. 3. Click on the keyboard or mouse or any other USB devices and right click on them and go to PROPERTIES and select POWER MANAGEMENT and untick the appropriate box.
 
Method 2:
Control panel > Power options >Choose when to turn off the display (look for this in the side bar)  Set ?TURN OFF THE DISPLAY? to NEVER Set ?PUT THE COMPUTER TO SLEEP? to NEVER. And then continue to ?Change advanced power settings? Go to "SLEEP" Set "SLEEP AFTER" to NEVER. Set ?ALLOW HYBRID SLEEP? to OFF. Set ?HIBERNATE AFTER? to NEVER. Go to ?DISPLAY? Set ?TURN OFF DISPLAY AFTER ?to NEVER. Press APPLY and then OK.
 
Let us know how you get on.
Regards,
Shashi
 
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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RELEVANCY SCORE 73.2

It seems that X1C6 receives better support than X1Y3. How about the Yoga C930?

A:Do Thinkpad X1C6, X1Y3 get the same level of support from Lenovo as the Yoga C930?

Are you talking about calling Lenovo for warranty problems, or this forum?  If calling, "Think" products are handled separately, but X1C and X1 Yoga should be the same as each other.  If this forum, you are most likely to get the most help on products that are most widely distributed.

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RELEVANCY SCORE 72.4

While viewing either YouTube or Netflix videos, the screen will randomly switch back to my desktop while the video still is playing.  This happens maybe every 10 minutes or so.  Trying to get the video back on screen sometimes is difficult or will not work yet the audio and video is still playing in the background.  I tried adjusting the sleep timer for the screen, but it didn't help.  Any suggestions?Thanks,Steve

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RELEVANCY SCORE 72

Dear Tenforums users,

I have recently encountered problems or rather peculiarities with my relatively new Lenovo laptop;
whenever I'm working on it and switch to another tab, there is a chance of random black stripes and dots occuring in the screen. Not (yet) to the extend that I cannot work on it and when I switch tabs again they are gone from the previous tab.

Screenshots of the problem:

I am just wondering what might be the cause and if I should be worrying myself about future defects. (especially since my warranty is till february 2017)

Thank you all for your time!

Yours,

esmorax

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RELEVANCY SCORE 71.6

okay I have a ASUS G72GX Republic of Gamers Laptop.

I can be browsing the web watching a movie or even playing World of Warcraft and this thing will either go into sleep mode or the screen will go blank like 2 to 3 times my keyboard lights will switch off as well. I have to move my mouse or hit any key to get the screen to come back. I have done EVERYTHING Iknow of to stop this EVERY thing in the Power settings is turned off This shouldn't be happening at all... I do not know what to do lol it is driving me crazy... Please some one give me some intel on what could be the problem...
 

A:Laptop goes into random sleep modes or screen goes blank randomly

DX file

DXDIAG File
 

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RELEVANCY SCORE 71.2

Im having issues with the following for my new laptop: -when watching some videos on netflix, for example, the contrast of the screen changes almost as if the tv scene has a flickering light turning on and off repeatedly-speakers make static, pop sound and the volume needs to be at 100 just to hear something-in power options, there is no option to switch from balanced to performance. the only option is balanced Would appreciate help to fix these issues or know if others are having the same issue! 

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RELEVANCY SCORE 70.4

Hi All

(Windows 10)

Bit of a conundrum on my hands. My laptop ASUS ROG GL553V is powering off instantly and consistently within 10 - 30 seconds of being powered on. Some small amount of background:
Less than a year old (so could return for warranty);
Had an issue with the ASUS ROG Gaming Center spinning the fans up to 100% when gaming and causing the laptop to shut down automatically. This was rectified by uninstalling said software entirely. No issues for 2-3 months since;
The shut down doesn't occur when something particular happens, it is seemingly 'time based' (like it's overheating and if you see here: https://rog.asus.com/forum/showthre...-Overheating-Throttling&highlight=speed+crash this is super common).

Instead, the laptop (cold as anything, no heat whatsoever) will shut down in bios, starting windows, logging in and sometimes I get 5-10 seconds of desktop time.

Putting it in the fridge netted me a small extension of time, but very very little. Just enough to see that the UEFI reports the CPU as 105c. HWM (briefly open) says the CPU is at a comfortable ~40.

Now obviously the CPU isn't 105c as I would absolutely be able to feel that melting a hole in the laptop, and HWM knows it's not. The UEFI is somehow detecting the CPU as 105c, and triggering a shut down. Now to me, the obvious solution was to update the UEFI via pen drive but I won't have enough time! And insofar as I understand, a halfway updated UEFI is a quick way ... Read more

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RELEVANCY SCORE 70

Hi,
My Dell Inspiron 15R 5520 laptop switches off at completely random times. I've given it for service 3 times and the frustating part is during their testing, it works completely fine so the repair guy can't figure out the problem.
After it switches off, it doesn't boot for a while and just gives black screen and a bunch off beeps. ( 7 of them at intervals)

I did a diagnostic and got a CPU fan error 2000-0511 Validation 130122.

Please let me know what is this issue and how to solve this. 
Regards,
Mandar. 

A:Laptop switches off randomly

Sounds like the CPU fan is not working -- leading to overheating and shutdown.  Start by replacing the fan:
<<www.parts-people.com/index.php?action=item&id=13933>>
<<www.parts-people.com/index.php?action=item&id=14456>>(the fan is different depending on whether the system has Intel or AMD video).
If that doesn't solve the problem, the mainboard is the next possible suspect.

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RELEVANCY SCORE 70

Whenever I'm playing high performance games my laptop switches itself off.

All the signs point to overheating, but I think it's something else. Firstly, I can switch my laptop off immediately after this happens with no obvious ill effects. My laptop actually has overheated before and I couldn't switch it on for a good 30 minutes afterwards.

Secondly, the switching off seems to happen somewhat randomly. On Saturday, my laptop switched itself off at least 5 times, however the next day, I played Team Fortress 2 for 3 hours straight without any problems, and my laptop was a fair bit hotter during the 3 hour session than it ever was during the LAN Party. Today it's switching off even more frequently, I can't even get 30 minutes of gaming in without this happening. Outside of high performance games, my laptop is perfectly fine.

;***********************************************************************************************************************************************************************************
ANALYSIS: 2008-05-05 20:56:54
PROTECTIONS: 1
MALWARE: 6
SUSPECTS: 0
;***********************************************************************************************************************************************************************************
PROTECTIONS
Description Version Active Updated
;================================================================================================================... Read more

A:My laptop randomly switches off.

Welcome to TSF.

I would look into other possibilities of the random restarts. It doesn't look like a malware related issue. Have you ran a memory check yet? Google for memtest and use that tool to run a memory test.

There are probably malware that may cause this kind of issue, but I'm leaning more towards a hardware related issue. Try posting in the hardware board for more help.

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RELEVANCY SCORE 70

Starting about two weeks ago, my laptgop started randomly switching off while using it. Sometimes the screen goes haywire with random colors and lines before switchign off and sometimes the screen just goes dark. The laptop restarts iutself after two/three seconds but the screen remains dark and i either have to long press the power button to switch it off or remove the battery. Please assist with the problem. 

A:Laptop randomly switches off

Hi,Attempt to perform a hard reset to remove all the excess static using: http://support.hp.com/us-en/document/c01684768after this step, i  recommend checking the wall outlet, the light on the charger port (ensure it isn't blinking), attempt to boot to bios using F10 while the pc is restarted, if the issue persists, contact HP on 1800-474-6836 in order to get a repair setup as you could be looking at a motherboard failure.




Although I work for HP Inc -The views and opinions I post here are of my own.If my post helped you out, give me the Thumbs up, i deserve #HPExpertDay

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RELEVANCY SCORE 68.4

This is the same laptop that was causing problems way back in October 2003 (http://forums.techguy.org/t175403.html). To summarize briefly, I got it working again by removing one of the two RAM chips which was kaput and later installing another. Recently, however, the same machine has begun misbehaving again -- it switches off randomly. This is not hibernation or standby; the only way to get it going is the reboot.

After searching the interweb for a solution, I figured the closest answer was probably overheating: the fan did seem to be on a lot of the time. We purchased a cooling pad which certainly put paid to any heat issues -- and made life a lot quieter -- but the laptop is still randomly shutting off.

It doesn't seem to be linked to memory load -- it will fail while it is just idling -- and there doesn't seem to be any pattern to the problem: it will go days without going belly up and then fail twice in 30 mintes.

It has a firewall, anti-spyware and is anti-virus protected so I'm pretty sure this is not mal-ware related. All the relevant Windoze XP updates have been done. I even increased the size of the partition to make sure it wasn't a pagefile problem.

My next likely candidate is faulty RAM: either the chip that survived 2003's accident has finally begun to lose it, or the replacement chip is on the slide.

Is this likely? Or does anyone else have any ideas?
 

A:Laptop switches off randomly (NOT heat-related)

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RELEVANCY SCORE 68.4

Hello, my laptop started to become very slow so i ran an anti-malware scan and it says i have 11 infections (the log is at the bottom) the laptop freezes when and randomly switches off it won't let me acces google chrome or Microsoft word. Please help!

DDS files attched/posted

.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Jen at 17:13:11.89 on 31/03/2011
Internet Explorer: 8.0.6001.19019
Microsoft? Windows Vista? Home Premium 6.0.6002.2.1252.44.1033.18.2812.1534 [GMT 1:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {108DAC43-C256-20B7-BB05-914135DA5160}
SP: Microsoft Security Essentials *Enabled/Updated* {ABEC4DA7-E46C-2F39-81B5-AA334E5D1BDD}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\windows\system32\wininit.exe
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\System32\svchost.exe -k Cognizance
C:\Program Files\Hewlett-Packard\File Sanitizer\HPFSService.exe
c:\Program Files\Hewlett-Packard\Drive Encryption\HpFkCrypt.exe
C:\windows\system32\svchost.exe -k rpcss
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\windows\system32\Ati2evxx.exe
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.ex... Read more

A:Laptop randomly switches off and won't let me use certain things without it freezing

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen. Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you... Read more

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RELEVANCY SCORE 67.2

Hello everyone. I just had to come to the forums and post this text that I wrote to the survey Lenovo sent me after my initial service case: I sent my brand new Yoga C930 to be checked because of light bleed both bottoms corners of the screen. They received the laptop on January 2nd and on January 7th I asked what the situation was, they told me it was being prosessed. On January 14 I again sent a message to customer service asking for an update since I didn't get any updates unless I asked (which is really bad service). They replied that according to the service center there wasn't enough light bleed. They then sent the laptop back. So for a week the laptop was just laying somewhere at the service center and only after I asked about it did they send it back. When I got it back I noticed the service person had scratched the laptops hard metal hinge. So now I had light bleed and  a scratched laptop. He hadn't even used the protective sleeve I had put the laptop in (sleeve came with the laptop). Instead he had forcefully jammed the sleeve in the box and put the laptop in a random plastic bag... At that point the laptop had been gone for a month and now the only way to get a replacement metal hinge is to send it back to Germany AGAIN. I have no idea how long it will take this time, or even if it will be returned in any good condition. I can say I have lost all my trust in the Lenovo service center and I am disappointed that Lenovo does not have any service in... Read more

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RELEVANCY SCORE 64

Hello,  I've got a problem with my newly bougt Lenovo Ideapad 500 14ISK. It randomly displays signs of shutting off/overheating. The screen turns black (not off but just like its not receiving signal) an de audio stops working. Only solution is to force shut off the laptop and restart.  I bought the new laptop two monts ago. Of those two months i'vo only had the chance to work on it for a few weeks due to this problem. I've read the forums when the first problems started acting up.  I've installen the new intel drivers, did a bios update, did a full system sofware and hardware check, and obviously found no problems. After giving up and returning it to the store, they said it should be a hardware issue, if the laptop just radomly shutts of (like overheating). It took them three weeks to send my laptop back.  Once i got it back, i read the reppair report, and guess what? they didn't found any hardware issues, so they installed a clean version of windows and did a bios update. After working on it for an hour in the universities library the laptop turned black again.  So if anyone can give me some advice that would be greatly appreciated, since the repair man of Lenovo also don't understand my problem.  Some info;doesnt matter if battery power or net power.Doesnt matter which programs i am using, it will juust randomly shut off. I did the intel upgrades listed on Lenovo's forums and the latest ones, still the same p... Read more

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RELEVANCY SCORE 63.2

Yoga 730 15inch won't shut down on windows 10. It returns to login after shut down. It restarts, but won't shut down. I guess it happens afert updated bios from 1.03 to 1.04. Can anyone help me to get 1.03 bios file?

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RELEVANCY SCORE 63.2

i have  a lenovo yoga 730, it's already been in lenovov service twice for screen problam and i just got it back.for some reason after almost every time i shut it down the battery die immediately, and i need to plug to the ac in order to open it.when after a few seconds i turn t back on and i see its charging from 0% batteryany help will be welcom?

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RELEVANCY SCORE 63.2

Suddenly when I tried to turn on my laptop (yoga 900, 13ISK), I see the Lenovo logo for few seconds then the screen goes black, and it does not load windows, I tried to use the reset button on the side of the tablet to enter bios settings, the menu flashes for a second and then the screen goes black again. I dont hear any fans running in the back ground. When I click the power button it turns off immediately, I tried to disconnect the battery and connect it again but the problem persists, I cannot access anything to try a hard rest. Any help is appreciated.   

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RELEVANCY SCORE 62.4

Hi, I'm using Lenovo Yoga S1 with win10. When I try to shudown or hybernate laptop, windows turns of, but "i" led starts to blink. After that I can't turn it on. Power button does not respond. I have to hold it for 5 second until "i" led stops blinking and then after normal button press everything boot up. Hope someone can help. Thank you.













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A:Lenovo Yoga S1 12 can't shut down or hibernate. "i" led always blinking

Hi Neramusis, welcome to the forums.
 
Can you please post the full model number of your Thinkpad?
 
The only idea that I have right now is why do you try to update the drivers of you computer, specially the Lenovo Power Management Driver.
 
This are my tips about updating drivers on the Thinkpad:
 
1) Try first Windows Update and update all the drivers and Patches
2) Try Lenovo System Update to get any new/missing drivers.
3) Try to install Lenovo Settings and Lenovo Companion from the Windows App Store, Lenovo Companion also has a "update driver search"
4) Sometimes all that software does not recognize some updated / missing driver. Check Lenovo's Support Site and search for your specific model drivers.
 
I know that this is "trial and error", but I think that updating the drivers may help with this issue.
 
Regards

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RELEVANCY SCORE 62

Today I experienced 4 times a 'hard shut down' of my Yoga laptop when browsing Chrome.- the screen went black within 1 minute after launching google chrome and browsing chrome --> the laptop then 'died' in without any notifications or error. I did not ever experience this before. I was hoping that Chrome was the issue, so I de-installed it. Unfortunately that was not it ... Now the same happens when I pull out the 'power connection', the laptop then shuts down hard, and will not come alive anymore, I can only turn it on when the power is plugged.- this now looks like a broken battery issue, however with the experience of the multiple 'hard shut downs' on the same day (with power plugged) I am not that sure anymore... Is there anyone that has an idea what could be the issue? many thanks, Jeroen

A:Lenovo yoga 3 14 - hard shut down multiple times -...

this same happens for me  when I pull out the 'power connection', the laptop then shuts down hard, and will not come alive anymore, I can only turn it on after a few minute when the power is plugged.- this now looks like a broken battery issue, however with the experience of the multiple 'hard shut downs' on the same day (with power plugged) I am not that sure anymore...




Yoga 3-1470 Laptop (Lenovo) - Machine Type 80JH (MTM80JH0041FR)Web Developer

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RELEVANCY SCORE 62

Hardware: Laptop Model: Lenovo Yoga 530 14-ARR GPU: Integrated Vega 8 Mobile GraphicsCPU: Ryzen 5 2500U MobileMotherboard,RAM: 4GBSoftware:Operating System, Windows 10 Home 64-bitBIOS: LENOVO 8MCN50WW, 12/25/2018Drivers:Radeon Settings Version2018.1004.2349.42886Driver Packaging Version18.40.12.01-181120a-337559C-Lenovo HelloI'm currently posting the stable version of my driver. When I used the new update to Radeon Settings/Adrenalin for Mobile starting with version 19.2.3, I noticed my SSD did not shut down after I shut down the computer. If the display turned off (like if the lid was closed), it would not turn on again until I performed a hard reset by holding the power button. I have performed clean install (using DDU or AMD Cleanup in Safe mode) for 19.23, 19.31, and 19.32. I saw 19.41 just released today so I'm hopeful for updates for my system, but I don't want to update if it will force my computer to hard reset again.Please help? I'm checking reddit and people with Ryzen laptops don't encounter this problemThank you!number31

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