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I am resetting my surface pro 3 to factory reset. it lock me out to bitlocker key. it shows me the key id. how can i retrieve the bitlocker key?

Q: I am resetting my surface pro 3 to factory reset. it lock me out to bitlocker key. it shows me the key id. how can i retrieve the bitlocker key?

I am resetting my surface pro 3 to factory reset. it lock me out to bitlocker key. it shows me the key id. how can i retrieve the bitlocker key?

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RELEVANCY SCORE 200
Preferred Solution: I am resetting my surface pro 3 to factory reset. it lock me out to bitlocker key. it shows me the key id. how can i retrieve the bitlocker key?

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You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 104.8

First the problem was that I needed my Bitlocker Password, which I got and entered and it didn't work. Then I found some info to enter a command code when the Bitlocker Password isn't working and that didn't work. Now I'm stuck at Choose an option screen and don't know how to get back into my laptop. I've only had it for a couple of months so I'm happy to reset to factory settings, if that is easiest.

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RELEVANCY SCORE 104

I have a Dell Venue 8 Pro that came with Windows 8.1 installed. I done went and upgraded to Windows 10, and now I can't get past the logon screen. I put in my password, it says Welcome, and then loops back to the logon screen. This happened to my laptop, but going in through Safe Mode seemed to have fixed that issue.
I can't get the tablet into Safe Mode, though, to complete the process. I'm guessing BitLocker was activated by default from the factory? I don't have the key to get past the BitLocker screen, so I can't really do anything.
I made a bootable Windows 10 flash drive to use with an OTG cable, but when it loads into the setup, all input seems to be negated so I can't even run through the setup process to repair startup. My bluetooth keyboard was used by a friend, so I can't re-pair it with the tablet since I can't get into Windows, and I can't exactly use a physical keyboard while also using the flash drive, and the touch doesn't work. The keyboard has a USB port, and I tried to chain them in order to use both, but it just makes device fritz out.
What are my options, here? I don't care if I lose everything on it, I just want it to be usable at this point.

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RELEVANCY SCORE 92

My husband got a new surface so I got the old one .We factory reset it and now it's asking me for the bitlocker code, even when it says skip this drive and I go to reset the computer again it's still locked. It's no where to be found. It's not on his OneDrive account for microsoft. I know I can plug a USB with Windows 10 on it and download it and start fresh but I need a step by step on how to do that on a surface. I've only don't it on a PC many years ago. My surface has been useless for months. Any help would be much appreciated!
 

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RELEVANCY SCORE 92

I encountered BitLocker recovery mode. I did not have any recovery info asked for. I went to the MS website suggested and logged in to my account but was told no recovery info is available.
I have reset the machine now and it is working again. But I still need the BitLocker key in case it is asked for again. How can I get it?

Edit: Please see the post in the following thread:
How to resize Surface 3 Pro drive by third party utility

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RELEVANCY SCORE 92

My Surface Pro 3 is not restarting. I received a message to use the key, which I have, but the screen does not accept letter only numbers. I wrote Microsoft with the problem.  They sent me a code through my gmail , but that too does not work. Can
you help? My keyboard is in English

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RELEVANCY SCORE 92

Hi

as I want activate Bitlocker for the system drive (C) with an USB key on my Surface Pro, I have activated the corresponding Local Computer Policy (Computer Configuration > Administrative Templates > Windows Components > BitLocker Drive Encryption > Operating System Drives > "Require Additional Authentication at Startup") to allow this feature. After I confirmed bitlocker encryption the key file is saved to the USB drive and windows restarts for a system check.

Unfortunately as my Surface Pro reboots the following happens:

1. Startup "SURFACE" Logo appears, then
2. Black Screen / Restart, then
3. Startup "SURFACE" Logo appears again, then after some seconds
4. At the bottom of the screen it appears that the "Repairing mode" is started

The screen remains this way until the USB key is removed (sometimes I have even to restart the Surface completely in order to boot regulary).

Back in windows the error message appears that Bitlocker encrpytion failed since the encryption key cannot be read from TPM. - However, even deleteing the TPM and re-initialize it does not help.

Does anyone know what the problem is and how to activate Bitlocker system drive encryption on the Surface Pro?

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RELEVANCY SCORE 91.2

Exactly what my Surface 2 is showing below. 

  I purchased my Surface 2 from Best Buy. I do not have a BitLocker recovery key in my One Drive or anywhere else for that matter. Was Best buy supposed to give this to me at my purchase?  I can't sign in to the Surface at all.  Is
this a Bug!


Surface 2   
...Preparing Automatic Repair

Recovery
Your PC needs to be repaired
An unexpected error has occurred.
Error code: 0xc000000e
You'll need to use the recovery tools on your installation media.  If you don't have any installation media (like a disc or USB device),  contact your system administrator or PC manufacturer.

Press the Windows key to try again
------------------------------------------------

BitLocker recovery
Enter the recovery key for this drive
000000-000000-000000-000000-000000-000000-000000-000000
BitLocker needs your recovery key to unlock this drive because the trusted platform module is not accessible.
For more information on how to retrieve this key, go to http://www.windows.microsoft.com/recoverykeyfaq from another PC or mobile device.
Use the number keys or function keys F1-F10 (use F10 for 0).

Recovery key ID: 00000000-0000-0000-0000-0000000000

Press Enter to continue
Press ESC or the Windows key for more recovery options

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RELEVANCY SCORE 91.2

Dear MS Empire Team

A friend of mine asking about his Surface Bitlocker recovery key
all information I have is ...
The key ID is :- E04FFB7C
Drive Label:- PETERSMOBILESP3 Windows 9/3/2015
Recovery Key ID :- E04FFB7C-DDF8-4000-8227-173E32AB3236
Its Possibole to get the Surface Bitlocker recovery key

Thank you....

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RELEVANCY SCORE 90

My drive E is locked and encrypted by Bitlocker To Go,it's a 500 GB Toshiba External USB hard drive. I forgot my Bitlocker password to unlock the drive
and now have misplaced my Bitlocker Recovery Key I wrote down. Is there a way I can retrieve or find out what my recovery key is? I am in need of getting the drive unlocked as I have very important data for work I need. Is there any way to retrieve it by the
ID number that is showing for my drive below? or any program that will unlock the drive? I have contacted my laptop manufacture through email already but have not got a response yet. I have also posted my issue here also! https://answers.microsoft.com/en-us/windows/forum/windows_7-security-winsec/bitlocker-recovery-key-was-lost-how-can-i-retrieve/baafe62d-be54-41c9-81b7-868770e8b1cf?messageId=42726c2d-3cd7-4913-8c7a-d0e9740e51e6&auth=1

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RELEVANCY SCORE 89.2

We have NO idea how to gain access to this laptop.  It is owned by a Doctor's office and when one doctor left, he left it encrypted by accident.  He provided a key and we were able to access it. Since that time, another Doc has been using it and
all of a sudden it starts up with a Bitlocker screen requiring a encryption key.  We no longer know how to contact the previous doctor and the current doc did not turn on bitlocker.  I have not been able to determine a way to gain access to the laptop
in any way.  We'd simply like to turn OFF any kind of encryption from every being placed on the laptop given we don't need or want it.  It is only causing issues.
I attempted going into advanced options and loading a HDD image, but there was no image/partition found.
Can anyone assist?

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RELEVANCY SCORE 88

Not happy  Surface pro4 decided to do something to lock me out  now I cannot access it  as it comes up with enter recovery bitlocker key, go to web site and just says get recovery key through account, go to account sod all there  to
do anything   why do microsoft make EVERYTHING so bloody difficult to lay people who are their biggest customers.  HOW DO I GET THIS KEY?? (VIA ACCOUNT?)  Cant even talk to a human anywhere!

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RELEVANCY SCORE 85.6

Am super frustrated and would appreciate any help.   ThinkPad X1 6th Gen has been dead more than a week;  OS crashed, but several reboot and repair efforts failed.  Tried system restore.  That required a bitlocker key (which I found online) but then the machine would not accept my account password.  So unable to restore.    Multiple calls with Thinkpad warranty support (hardware and software) could provide no help or guidance.  (Except to send restoration media.)  Mind-boggling lack of support... and no way to escalate issue to someone who actually understood it.  Deeply disappointing experience w/ Lenovo. . So now the question is how -- after I reset my system -- do I avoid this nonsense in the future?   I shouldn't have to rebuild my laptop from scratch anytime there is an OS problem.  BTW, I did not order bitlocker, set up bitlocker or create any password for it.  Do not need it or want it.    Can anyone help with advice on how to set up my machine without it? Thanks.  

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RELEVANCY SCORE 85.2

I have an older Laptop that operates on  Windows 7 Ultimate,I have the Bitlocker Drive Encryption on and encrypted for Drive C:   I now started the process of encrypting my external usb hdd Drive E: which has a long way to go for it's large
size. During the encryption I needed to disconnect it so I paused the encryption like it says to do before removing or changing any files on it. I then plugged my drive into a newer laptop I have that operates on Windows 10,. I was prompted for the Bitlocker
Drive Encryption Password screen like normal just like on my Windows 7 laptop so I enter the password and it was correct and it began the encryption process again. When I finished with what I needed to do on the Windows 10 laptop I paused the encryption again
and disconnected the drive. I am now back on my Windows 7 Ultimate OS and plugged the drive in, Bitlocker Encryption Password Screen comes up again and I entered my password but now for some reason it's saying the password is incorrect?  "But It's
not incorrect",is there a reason why this has happen and a way to fix it? My second issue is that I have the recovery key written down on paper but on the fifth line of the eight lines that makes the recovery key I left out a number,did not write it correctly,
there for I cannot just reset my password using the key and get back to normal again. Any way to find the lost number to the key? As I do have the rest of it written correctly please help tha... Read more

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RELEVANCY SCORE 85.2

Does someone know if and how I can reset (crack) a win8 password on an encrypted (BitLocker) system? I do remember the Bitlocker
password, but have forgotten the windows login password.

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RELEVANCY SCORE 84.8

Hi
After rebooting one of our test machines, bitlocker wanted the recovery key.
There were no hardware modifications on that machine.
Error message in event log:
Bootmgr failed to obtain the bitlocker volume master key from the TPM because the PCRs did not match
Event id 24635, source bitlocker-driver
 Each time the machine starts, the recovery key is needed.
Any idea how to solve that issue and why it happens?
update:
Second partition was created manually on that machine. So that's clear that bitlocker reacts...
But now: how can I confirm those changes so that the recovery key is not needed each time we boot?

A:Bitlocker enabled drive, recovery key needed during boot, PCS did not match, event id 24635, source bitlocker-driver

Hi,
 
I would like to confirm if BitLocker accepts the recovery key?
 
Please update the BIOS to improve the stability for TPM first.
 
I also would like to suggest you disable and enable BitLocker again to reset the settings.
 
For more information, please refer to the following link:
 
http://technet.microsoft.com/en-us/library/dd835565(WS.10).aspx
 
Regards,
 
Arthur Li
TechNet Subscriber Support
in forum
If you have any feedback on our support, please contact
[email protected]
 Please remember to click ?Mark as Answer? on the post that helps you, and to click ?Unmark as Answer? if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

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RELEVANCY SCORE 84.4

I used USB for password to log on. Suddenly when I turn computer on it tells me to "plug in USB with correct bitlocker key", I only have the one USB so it 'was' the correct USB.  I had printed recovery key and it tells
me that is incorrect as well AND the identifiers do not match.  I am to the point I would go back to factory settings but it won't even allow me to do that as I am locked out.  HELP!

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RELEVANCY SCORE 84.4

Hello and good afternoon, I have a issue where a manager started the Bitlocker process on the SD card in his Surface Pro 3

with Windows 8.1. The Bitlocker attempt failed at 3.4% completed but the SD card ended up being Bitlocked without providing the Bitlocker Recovery Key (I've never seen this happen before). He doesn't know the password for the SD card and of course
I've been tasked to somehow release the encryption so that he can get the required information off of the SD card. 



Is there anything that can be done to release the encryption on the SD card or has the SD card been made non-accessible moving forward?

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RELEVANCY SCORE 84.4

I tried using HP BIOS Flashing utility on my HP Z400 Workstation, and it says it can't continue because I have Bitlocker enabled, but I don't have bitlocker on Win 7 Professional 32bit. I don't see it on the control panel or in context menus. I do see it set to manual in "Services" but the service in not running. Is there a way to find drives Bitlocked or are my drives being treated as bitlocked because of my antivirus program AVG?

A:BIOS flash error, BITLOCKER on? No bitlocker installed, Win 7 Pro

In the services window is there and option to disable or turn off...there should be. Just change the startup type from manual to disable and reboot. Then try your BIOS update.

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RELEVANCY SCORE 83.6

my drives are missing, need help please.

I tried to lock my D drive with bitlocker, i put some password and it took some time to decrypt, external hardisk was attached to my pc. after decrypting i restarted my pc. now i dont know what happend there is no other drives E and F , I didnt even touch them. its not available in disk managment too. all my important data is there in that drives.

Please help me........................................ I request you

A:I tried to lock my D drive with bitlocker

Why in the World ?????

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RELEVANCY SCORE 83.6

Hi all,

I wonder if anyone here have some experience in this area.
I have a Gigabyte P55A-UD4P Mb which has a TPM chip.

I installed W7 Ultimate and try to enable bitlocker. It seems to me I am always unable to lock the drive with TPM.

I have follow the standard steps, clear TPM chip in bios, then go to control panel and enable bitlocker, The process takes ownership of TPM, create and back up TPM passeword. Then generate bitlocker key and store it on USB key. FInally it pre test if the drive sill unlock before encryption starts. It is at this point after the reboot that the billocker error come up and said bitlock cannnot be enable becasue the device has change or pin not inputed.

Did I do anything worng??

A:Cannot lock drive with bitlocker.

I have a look at the TPM driver, it is 3.5.X and read that only 3.6 works with Win 7. Do you giys think that is the problem? Some manufacturer has bring out 3.6 for download already, will that work on my Gigabyte Mb??

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RELEVANCY SCORE 83.6

I am using windows 7 bitlocker to encrypt a secondary hard drive. So I unlock the drive with the password successfully. Now how do I relock the drive? The only way I can see is to restart the machine. What bothers me is that even if you log off, and log in as another user the drive is still unlocked! Isnt there a menu item or option to re-lock it?-mi

A:How to re-lock a drive with bitlocker

Hi,
I did several tests on my side, and I think this is a potential security bug. I will report it to our internal team.
On the other hand, I do not have any workaround for this issue. Please temporarily restart the computer every time for security.
Thank you for your understanding.

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RELEVANCY SCORE 83.6

just wondering, when a drive has been unlocked with bitlocker, is there a way to lock it again without restarting the PC?

A:Lock Drive with Bitlocker?

How to re-lock a Bitlocker drive

So you've turned on Bitlocker encryption for a drive. You've unlocked it and done your work, but how do you re-lock it? Here's how to add an entry to the right-click context menu to re-lock the drive.

1. Open up Notepad and type in the following, replacing 'E:' with the drive letter of your Bitlocker drive:manage-bde -lock E: forcedismount
2. Save the file as lock.bat somewhere accessible, such as C:\Windows or C:\Program Files\

3. Open up Registry Editor. Navigate to the following Key:HKEY_CLASSES_ROOT\Drive\shell
4. Create a new key named runas with the default value set to Lock.
5. Now right-click on runas in the left window pane and create a new key called command.

6. Set the value of the Default Entry to c:\windows\lock.bat or whatever locaiton you chose at step 2.

7. Navigate back to the runas key and create a new String Value called AppliesTo. Set the value to E: or whichever drive you have encrypted.

8. Goto Windows Explorer and test your new right-click context menu entry!

Use caution when in Registry!

This feature is implemented in Vista, so I guess it will be in Windows 7 too.

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RELEVANCY SCORE 83.6

Hi There,
I am using TPM with BitLocker. I have encrypted C drive successfully. Key Protectors is TPM. I want to lock C drive (Windows) but I am getting an error. I typed the following command - "manage-bde -lock C:". And I got the below error
message.
"ERROR: The volume cannot be locked because it contains the running OS."
If we cannot lock the C drive how can I protect the C drive if the Hard Disk is stolen?
Thanks in advance!



Born to Learn

A:BitLocker lock C drive

Please review: Setting Up BitLockerCarey Frisch

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RELEVANCY SCORE 82.8

I turned on Bitlocker on three new Windows 8.1 laptops and saved the 48-digit recovery keys and associated identifiers, but I forgot to indicate which laptops they are associated with. Is there any way to find the identifiers/recovery keys on my laptops so I can document this? Or do I have to decrypt the laptop drives, turn off Bitlocker, and start all over again to generate new identifiers/recovery keys? My only options under Manage Bitlocker are Suspend protection, Back up your recovery key, and Turn off BitLocker.

A:BitLocker Identifier generated after turning on Bitlocker

Hello Edwin, and welcome to Eight Forums.

No worries. If you should ever need to unlock to drive, it'll provide you with a recovery key ID number that you can use to ID which recovery key to use. The tutorial below can give you more details about this to help get an idea if ever needed.

BitLocker Recovery - Unlock a Drive in Windows 8

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RELEVANCY SCORE 82.8

My BitLocker password is not working after format my c drive. instead i have my recovery that is also not working.
Please somebody help me to unlock my disk.

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RELEVANCY SCORE 82.4

This is good and looks like it would work. What does one do tho if the "runas" key is already being used for adding "Take Ownership" to the right-click context menu?
M$ should really update this as not being able to re-lock a drive without re-booting (or re-starting explorer.exe) is ridiculous!

A:Bitlocker: Lock an Unlocked Drive

Hello Mark,

You can use the Take Ownership context menu used in the tutorial below instead. It does not use the "Run As" key.

Take Ownership Shortcut


You might also see if this may be able to help you to suspend (unlock) and resume (lock) Bitlocker protection at will. See related links as well.

BitLocker Drive Encryption - Suspend or Resume Protection on Windows 7 Drive

Hope this helps,
Shawn

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RELEVANCY SCORE 82.4

Hi All,So UAT testing has revealed an issue we have with Bitlockered laptops. How do we configure Numlock to be enabled at power on in order for users to stop locking themselves out using the keyboard attached through the Onelick docking station?I have found a few solutions but they all reference O/S configuration.any ideas on this one ?Thanks!

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RELEVANCY SCORE 82

my laptop runs windows 7 ultimate x64.i have two partitions- C & D drive. i had locked it using bitlocker.. later i decided to install windows 8 and to not take a risk, removed the bitlocker protection..bitlocker was decompressing when due to a hardware problem my laptop shutdown. i gave it to some guy who formatted it. the trouble started when on booting up, the D drive has started showing 0GB used..i seem to have lost all the files and the drive doesnt seem accessible.. the new OS is windows basic. what do i do?? have i lost all my files??

A:After formatting, non-OS partition shows 0GB used--Bitlocker issue??

Hi,

Unfortuantely, there isn't anything that can be done. The HDD has been formatted, and there is the complication of the bitlocker encryption not fully decrypting, so there is an infinatesamly small chance of ever recovering those files

You could try accessing the HDD using a Linux distribution to try and at least access the drive, but I do not hold out any hope of data recovery..........

Regards,
Golden

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RELEVANCY SCORE 81.6

Hello,
The command "manage-bde -lock X:" can lock the openned bitlocker drive X again, but how to add to the context menu of the openned bitlocker drives?
Thank you

A:How to add to lock the bitlocker drive context menu?

Hello yxq,

This may be what you after.

Bitlocker - Lock an Unlocked Drive

Hope this helps,
Shawn

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RELEVANCY SCORE 81.6

Hi,

We have now rolled out approx 200 (HP) PC's with Win7x64 and Bitlocker. Unfortunately we see a few cases where the PC's boot in Bitlocker screens.
Today we found _one_ reason we can replicate:

Change the display language at startup (Preferred Locale) via
Control panel / Region and Language / Administrative / Copy Settings (tick the "welcome screen and system accounts" option) and click "OK"

This will change \windows\system32\winload.exe (BCD PreferredLokale - 0x12000005) but appearently not report back to Bitlocker (or whatever) causing a Bitlocker screen at next reboot.

Is what we see a bug? Are we doing something wrong with our golden image?

Thanks for your ideas!

A:Win7 causes Bitlocker to lock up when changing locale

Hi,
After research, I found the following information.
If the user wants to apply language settings to All users and system accounts. If this option is selected, it will change the local computer BCD settings (if the user-only option is selected, BCD settings are not changed). This change will result in a modification
of a BCD setting to the new locale value. If you are using a TPM with BitLocker, this is interpreted as a boot attack on reboot and the computer will require that the user enter the recovery password or recovery key to start the computer.
http://technet.microsoft.com/de-de/library/ee449438.aspx
Juke Chou
TechNet Community Support

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RELEVANCY SCORE 81.6

So I recently installed linux on my Surface Pro, but decided to go back to Windows 8 since wifi doesn't work properly yet. I thought, restoring shouldn't be a big deal, just insert the recovery USB you made and factory reset it. Boy, was I wrong. Any time I try a factory reset, it fails around 97%-99%. Windows won't even start booting. I kept trying it until I decided to try installing Ubuntu on it then trying to reset it again, hoping that would fix something. Well, it helped a little. The reset still fails at the same point, but now instead of not booting, it says "Recovery: Your PC needs to be repaired." At first it was because an EFI file was missing, so I booted into the recovery drive again and tried an auto-recovery. It fixed the EFI issue, but it's still at the same screen with \Windows\System32\config\system missing. Can anyone help me get my Surface Pro working again? Thanks in advance.

A:Surface Pro Factory Reset Issues

Welp, I tried to reset it a few more times, but now the "Recovery: Your PC needs to be repaired" screen doesn't even show up. It just goes straight to the UEFI firmware menu. I'm thinking about replacing it under warranty, because I have a yellow spot on my screen in the bottom right corner anyways from the adhesive not being applied right.

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RELEVANCY SCORE 81.6

Hello,

I just reset my surface pro 2 back to its factory settings. It is back to the original Windows 8.1 Pro installation.
I'm looking for some advice on how to set it up properly. I know there will be alot of updates to be installed, but is there any particular order they should be performed in? Also I downloaded the driver package from Microsoft, should I do the driver updates prior to the system updates or vice versa.

Thank for any advice or guidance you can give

Mike

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RELEVANCY SCORE 80.8

Hi,I have enabled BitLocker in Win10 x64 and entered a PIN for system unlock at startup. Of course it works great with the physical keyboard attached, but not so as a tablet. If no physical keyboard is present a virtual keyboard should show up to enter the PIN. It does show up when I touch the text box, as seen in the photo below, but it doesn't respond to any key press. It just sits there, static and oblivious to any input.  It must be a bug in the UEFI, as this is not a keyboard provided by Windows (ths OS hasn't even started at this point). Is there any chance of HP fixing this? The keyboard is there, so the functionality was thought into this device, but it's broken. I guess very few people actually care to encrypt their devices and even less to set up a PIN, it was probably an overlooked bug. Anyone had this issue on this or any other touch enabled device? If you use BitLocker, do you have a working virtual keyboard?

A:Entering BitLocker PIN: keyboard shows up but doesn't work

Hello, Welcome and thank you for posting in the HP Support forum. I work in a security team and I deal with encryption software and others. What you see if very common problem - I have seen similar issues on various tablet devices from various vendors with lots of encryption programs. Yes, you are correct, it usually is some incompatibility with the BIOS/UEFI. What I (and most my colleagues configure) and what I generally recommend is people NOT to use active preboot authentication screen for their encryption software - when the device is tablet with not physical keyboard.  So, workaround 1:- Disable PBA screen for Bitlocker = stop PIN authentication and leave it boot authmatically to Windows relying on TPM only.On theory, this is less secure option but practically, it does requires resources and time on a tablet to be broken. Workaround 2:- Disable PBA screen for Bitlocker = stop PIN authentication . Not applicable for all tablets and not available in any device - Enter the BIOS/UEFI and if possible activate the BIOS power on password - everytime the device boots from the internal "SSD" device, it will ask you for a password. This is not the encryption password but is also ~secure and acts like a PBA. Not sure for your device but you may try.  Potential solution :Try to upgrade the BIOS - may be you use an old version ?  You can download it from the HP support site or better use HP Support Assistant to check for BIOS/UEFI upd... Read more

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RELEVANCY SCORE 80.8

Enabling bitlocker usually adds a lock icon on the C drive in My Computer, and this is the case on all our machines except for Lenovo X1. Bitlocker gets enabled fine, but the lock icon does not appear. Does anyone have an idea why? Thanks

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RELEVANCY SCORE 80.8

Hi,  My laptop (for some reason) shuts down every time the screen is shut. For some reason, I think this triggered Bitlocker to deny my PIN was correct, forcing me to use the recovery to access my desktop.  Following advice from one of the forums, I paused Bitlocker. However, when I went to resume it, I get the error message "The TPM is defending against dictionary attacks".  I've already tried some solutions:- Left laptop overnight / switched on for 24 hours solid- Restarted the laptop- Gone into the TPM Management folder, pretty much all of the "Action" or "TPM Management on a Local Computer" is missing, other than "Clear TPM" The error message on the TPM Management site says "The TPM will automatically return to normal if the system stays continuously powered on for some time", but I've already left it alone for 24 hours straight... My questions: - Perhaps my laptop automatically shuts down by itself (although it was switched on when I came into work?)- Any other possible ways of resolving this problem? 

A:TPM / Bitlocker reset...most solutions don't work

P.S: The TPM version is 1.2

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RELEVANCY SCORE 80.8

Hello! Just got a new Yoga 370. Installed some windows updates and after a reboot, it wont boot. I get a Windows 10 BSOD When I gave up and tried to reset the computer, I get a bitlocker message that I should enter my Bitlocker key - I dont have that. I have never switched on Bitlocker and where should that key be stored? I have never logged n with any Microsoft account oin the computer so itīs not stored there eitherWhat to do; How should I be able to reset my computer so I can start over? TIA / Kent

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RELEVANCY SCORE 80.4

I'm having trouble recovering all the files in the backup that I've saved on an External USB. My PC was frozen to the point that I couldn't get passed a blue screen, so I went to System Recovery, and it prompted me to backup my files onto a USB, which I did, and once the factory reset was finished, I went through the process of trying to recover my files. I have a desktop shortcut of my recovered files, & all 56+GB of my data seems to be there, but I have no access to any of my programs (non factory programs) pictures, music, videos,etc. I have spent hours trying to figure this out, and I've come up with no straight answer. Any help in this matter will be GREATLY appreciated. Thank you!!

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RELEVANCY SCORE 80

Hi , 
I locked my external hard disk (Seagate- 1 TB) on Windows 7 laptop . The encryption was successful but when I later tried unlocking it, Its giving an error. Error
says "bitlocker drive encryption failed to recover from an abruptly terminated conversion". Please note that the Password and Recovery Key are correct and I have tried unlocking it
several times but no success.
Upon searching on internet, I came across the below thread which I yet need to try. Pray that it gets unlocked as I have got very important data locked up and the drive
volume is also 80-90% filled. 
https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-7/ee523219(v=ws.10)<o:p></o:p>
Please help me out experts to get my data back.<o:p></o:p>

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RELEVANCY SCORE 80

Initially I found that BitLocker on the Go supported removable media like flash drives and external drives. Why isn't a CD/DVD supported since it is considered removable media? Will this support be available in future releases?

A:Will BitLocker or BitLocker on the Go ever support CD/DVD encryption?

Hi,
 
Bitlocker to Go is not supported on CD/DVD. Your suggestion is valuable, I will forward this information to the appropriate department through our internal channel.
Both the Microsoft Product Team and Development Team will take into consideration all suggestions and feedback for future releases.
 
Currently, you may need third party software to encrypt CD/DVD.
 
Best Regards,
Niki
 
 Niki Han
TechNet Community Support

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RELEVANCY SCORE 79.6

Hi there, I bought a new Lenovo Yoga 1,5 years ago and it had windows 10 home installed .It also had "bitlocker" installed and enabled (..even though Microsoft information indicates this is a windows 10 PRO feature) I had some blue screen crashes so I did a windows reset. and now the information says bitlocker is "suspended". It seems to indicate that the drive is still encrypted but the key is available in the clear.When i go into the menus of windows 10 it does not allow me to acces bitlocker settings because i't a windows 10 pro feature so I am not sure what my options are. Can I : 1) resume bitlocker somehow and just continue like before the reset of windfows 10 with bitlocker enabled.... or do I have to either :2) remove the bitlocker encryption ..or ..3) upgrade to windows 10 pro to keep bitlocker enabled? If i go for either, are there some walk-through-instructions on doing this without getting into problems with the encryption key etc.I have the "old" key written down so that's no problem... I am grateful for any input !/M PS  I include a picture of output from "manage-bde status" below :

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RELEVANCY SCORE 79.2

I recently received my X1C 7th gen. I believe Bitlocker was enabled from the factory. On initial set up, of course I do offline account. I never set up or managed Bitlocker settings (that I remember).While trying to boot UBCD to test if I could boot, I turned Secure Boot off. Now when I go back in, I'm prompted for Bitlocker Recovery Key which I do not have. It helpfully mentioned to turn Secure Boot back on, which I did. But I'm still prompted. Is it really possible that Bitlocker is enabled from the factory install, and the key is not saved anywhere unless you specifically go in to manage Bitlocker after you start installing all your apps?Seems like I may be screwed.

A:BitLocker Recovery prompted after turning Secure Boot off, encrypted from factory, do not have key

As a quick follow up, is there a good link for doing a full reset of a system if the HD is lost? Want to do a clean factory reset - have to fiddle with or wipe the Bitlocker drive, reset Secure Boot stuff, etc.Ultimately its probably going to be faster to just start the wipe and rebuild than hope to get the drive back.

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RELEVANCY SCORE 79.2

Hi Mr/Ms
I
flash
drive encrypted
with BitLocker 
I used
this
driver for three months my computer is broken I bought a new computer    when i was try my flash disk new computer its give me this  problem 
BitLocker Drive Encryption failed to recover from an abruptly terminated conversion. This could be due to either all conversion logs being corrupted or the media being write-protected
? know my passworrd but I do not know
the BitLocker
recovery key what can i do know pls some one help me 

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RELEVANCY SCORE 77.6

How to Factory Reset Windows10 or upgraded to Windows10 from Windows7 or 8.
This is also a FIX for the ERROR: There was a problem resetting your PC.
This fix is only for Legit Authorized Copies of Windows 7, 8, or 10.
Hey all, I upgraded to Win10 from Win8.1 when it was released for free upgrades in 2015. It is now 2016 and I wanted to Factory Reset my PC so I can start fresh again. I attempted to do it from Settings/Update and Security/Recovery/Reset this PC as suggested by Microsoft but I received and error saying "There was a problem resetting your PC. No changes were made." After searching the web I found many different fixes but they all seems so involved. Making a boot flash drive or burning a DVD and use their software... There is an awesome tutorial on this forum called Windows 10 Clean Install but I like to KISS when I can (Keep It Simple Stupid) so I decided to check with Microsoft.com before I started that process.
THE SIMPLE FIX I FOUND THAT WORKED FOR ME:
Go to: Windows 10
Click the "Upgrade Now" button.
Follow the prompts and you're good to go.
Works with Windows 7, 8 and 10. Simple enough for me

I wasn't able to find this simple suggestion when searching the web so I felt I should post it in hopes it helps someone too

- TANKACHOO

A:Factory Reset Windows10: There was a problem resetting your PC FIX

Originally Posted by Tankachoo


I wasn't able to find this simple suggestion when searching the web so I felt I should post it in hopes it helps someone too

- TANKACHOO



Repair Install Windows 10 with an In-place Upgrade - Windows 10 Forums

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RELEVANCY SCORE 75.2

 The windows 10 Pro computer has died, and I would like to put the in my new computer with windows 10 home.   I would like to remove the bit locker password,  so I can reinstall windows 10 pro while keeping my files and apps,  
I'm unable to do this while the drive is encrypted.  How do I remove drive encryption from the drive while I have the drive slaved to a windows 10 home computer? 

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RELEVANCY SCORE 73.6

I am trying to enable BitLocker on a Windows 7 Ultimate x32 system with TPM. I follow the Wizard and when asked to encrypt the drive I select 'Run BitLocker system check' and 'Continue' (see attached sreenshot).
The USB is inserted and contains the recovery key (.txt and .tpm). During reboot I get:

Windows BitLocker Drive Encryption Information
The system boot information has changed since BitLocker was enabled.
You must supply a BitLocker recovery password to start this system.
Confirm that the boot changes to this system are authorized.
If the changes to the boot system are trusted, then disable and re-enable
BitLocker. This will reset BitLocker to use the new boot information.

Otherwise, restore the system boot information.

ENTER=Continue

Windows then continues to start normally. After login I get an error message: BitLocker could not be enabled (see attached screenshot).
When I check TMP it shows as active, initialized and owned.

I've started out from scratch several times - same results. I can't figure out what the problem is.
This is driving me nuts.

Any help appreciated

Thanks

A:Bitlocker: BitLocker could not be enabled

BIOS: A06
DELL: d420
Hard drive: System reserved 100MB NTFS, 27.84GB NTFS

TPM
Manufacturer name: BRCM
Manufacturer version: 2.10
Specification version: 1.2
Status: The TPM is on and ownership has been taken

I've since modified the group policy settings for Bitlocker to use a PIN.
I am still getting the same results.
I follow the wizard, select check the system, reboot, enter PIN, get the same "error" messages as shown in my previous post.

This makes no sense.

Any help?

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