Over 1 million tech questions and answers.

Boot problems after cleaning with MBAM in Safe Mode

Q: Boot problems after cleaning with MBAM in Safe Mode

Hello Everything started before two days. I turned off my computer, so my son could not play on it and told him it's broken. Yesterday morning I turned it on and all was fine, then turned it off again in the afternoon, but by the end of the day, when trying to turn it on again, It would not boot and showed me the "blue screen of death". It had some error message, but I didn't even remembered it, because it was the first time happening on this computer and I just rebooted it, but the message appeared again. It was about some hardware problems, newly installed hardware or something like that, but I didn't gave up and rebooted it again in Safe Mode with networking, but i had the blue screen again with the same error message. Then I decided to reboot again in Safe Mode, but this time without networking and I got into the system. I then proceeded with scanning of the computer with MBAM and it found only one virus, that I removed without even noticing the name of the bug. I was confident i would handle this, because it was not the first time happening to me, but on the computer, I am writing from now. So I rebooted again and was thinking everything should be back to normal, but then came the surprise. It was not booting at all, just showed the DELL sign , than the blinking cursor on the left top side of the screen and after that nothing else-just blank screen. I got tired and decided to sleep on it. In the morning with fresh ideas in my head i decided to try turning on the computer again with the hope, that everything will be fixed. But...no change! It didn't even show me the comforting blue screen, could not even get to the safe mode(no result after pressing F8 multiple times) I did that exercise for about 10-15 times. Then I took out the installation CD's. I tried to boot from the recovery console(the first R), then I tried to repair the boot sector.It successfully wrote a new boot sector, I restarted it and...no change. Then I ran the chkdsk utility with/r and /p, but all it told me was my disk was all right. Afterwards when rebooting and trying to get into Safe Mode I got that surprise: So that's the story more or less. Do you have any ideas what else should I do. Any help will be highly appreciated. My computer is DELL Optiplex 760OS: Windows XP Pro SP3 Thank you in advance!

Read other answers
Preferred Solution: Boot problems after cleaning with MBAM in Safe Mode

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)


Everything started before two days. I turned off my computer, so my son could not play on it and told him it's broken. Yesterday morning I turned it on and all was fine, then turned it off again in the afternoon, but by the end of the day, when trying to turn it on again, It would not boot and showed me the "blue screen of death". It had some error message, but I didn't even remembered it, because it was the first time happening on this computer and I just rebooted it, but the message appeared again. It was about some hardware problems, newly installed hardware or something like that, but I didn't gave up and rebooted it again in Safe Mode with networking, but i had the blue screen again with the same error message. Then I decided to reboot again in Safe Mode, but this time without networking and I got into the system. I then proceeded with scanning of the computer with MBAM and it found only one virus, that I removed without even noticing the name of the bug. I was confident i would handle this, because it was not the first time happening to me, but on the computer, I am writing from now. So I rebooted again and was thinking everything should be back to normal, but then came the surprise. It was not booting at all, just showed the DELL sign , than the blinking cursor on the left top side of the screen and after that nothing else-just blank screen. I got tired and decided to sleep on it. In the morning with fresh ideas in my head i decided to tr... Read more

A:Boot problems after cleaning with MBAM in Safe Mode

Hi .

<<...the blinking cursor on the left top side of the screen...>>

Black Screen (fixmbr) - http://support.microsoft.com/?scid=kb;en-us;314503. Since you have a Dell, I would not run this, but read Dells and Fixmbr Command - http://en.community.dell.com/support-forums/software-os/f/3524/p/19304465/19589396.aspx.

I suggest that, in the future...please write down pertinent details of any BSOD message when it first appears. Those messages are intended to provide vital clues to what is perceived as a problem.


Read other 1 answers


I'm not sure exactly what is going on, but I'm pretty sure the computer is infected with something. I'm running Vista Home Premium 32bit on a Gateway laptop. After a visit from family (including a teenage son) my laptop was very slow and at times unresponsive. Worried that something was wrong, I ran MBAM (first time I went to use my laptop I saw that someone/something had disabled AVAST free antivirus). MBAM ran and detected no problems (I think), but then when I went to exit the program my laptop would not respond to any input from the touch pad or mouse clicks. I waited for over 20 minutes and could still not get anything to respond (I could see my desktop, but could not click on anything or do anything). I finally had to hold the power button to get the laptop to reboot. When the computer rebooted I chose start windows normally and it brought me to the windows log in screen. I entered my password as usual. As Windows started up it came to my desktop as usual, but then it was frozen and I could not click on anything or navigate anywhere. I waited for almost an hour with no response from the computer. I, again, had to hold the power button to reboot. When the computer started up, I chose safe mode with networking and was able to start up windows and get to the internet. Thinking he was helping, my friend told me to run Rkill, and then run Combofix; I agreed. Rkill ran, found no processes that it needed to shut down. Combofix started, tol... Read more

A:Can only boot in safe mode after running MBAM

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything. We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. To help Bleeping Computer better assist you please perform the following steps:*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/461726 <<< CLICK THIS LINK If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.*************************************************** If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lo... Read more

Read other 23 answers

Um I had some PSW trojans on my comp so I did a bunch of things to clear them.

I deleted it I think with the latest update for AVG 7.5
I also ran ComboFix that cleared some of the repeated hosts thingy
I accidentally ran SmirfraudFix in normal mode (could this be the cause of why I can't boot in safe mode) as I believe this cleans up registry

A:Can't BOOT in SAFE MODE after cleaning virus!!

To download HJTsetup.exe from TrendSecure To Download HijackThis go to the following at the File Repository
Click on the link below to Download HijackThis Self Installer:


Save the file to your desktop.
Double click on the HJTsetup.exe icon on your desktop.
By default it will install to C:\Program Files\HijackThis.
Continue to click Next in the setup dialog boxes until you get to the Select Additional Tasks dialog.
Put a check by Create a desktop icon then click Next again.
Continue to follow the rest of the prompts from there.
At the final dialog box click Finish and it will launch Hijack This.
Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
Click Save to save the log file and then the log will open in notepad.
At the top of the Notepad HJT log screen, hit Edit then Select All then click Edit and then click Copy doing that copies the text to the clipboard, you won't see it yet....
Come back here to this thread and Paste the log in your next reply.
DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
A security expert with a gold shield to the right of their name should take a look at your log - please be patient.

Read other 2 answers

I get BSOD when I attempt to boot into safe mode, but can boot into normal mode win xp. Stop code 0x0000000A (0xF799A354,0x000000FF,0x00000001,0x804E2E51). It always hangs up at drivers/mup.sys. I have not installed any new hardware or software other than suggested malware detectors and cleaners, along with new version of McAfee (which I uninstalled a couple of days ago) and Web Root Security Complete which I am running now.

I cleaned up various malware infections a couple of months ago which involved using safebootkey to access safe boot. Computer seemed to be normal then except was unable to boot into safe mode after cleanup. I then suffered another infection a couple of weeks ago which I cleaned up with MBAM but still unable to boot safe mode. A BC adviser had me send various logs and did some further cleaning with ComboFix and scripts, then declared me clean and suggested I post in Windows forum for help with safe boot problem (http://www.bleepingcomputer.com/forums/topic356014.html/page__pid__2000208#entry2000208).

I have used chkdsk and found no errors on boot disk. I am afraid to use MSCONFIG to force boot in safe mode for fear I will not be able to boot normally.

Any suggestions?

A:Can't boot safe mode after cleaning up malware

Where did you get malware removal assistance?

Read other answers

I really hope someone can help. My computer gets infected all the time and I can usually get it fixed, but not with this one. I have PC_Antispyware 2010 (somehow it automatically installed itself on my computer). I cannot boot in any form of safe mode. I can't run task manager. I can't run combofix, or any program for that matter. I've searched for the files that most sites say to delete, but come up with no results. Does anyone have any idea how to do anything about this? Any help would be greatly appreciated! Thanks!

A:PC Antispyware 2010 - Can't boot in safe mode - Can't run taskmgr or Combofix or MBAM

You have gotten one of a series of Trojan.FakeAlert virus/spyware combos that have been around a couple of years now, morphing slightly from time to time. I've observed several delivery vehicles, but the one most seen has been the download of a small virus upon visiting an infected website (which may not know it is a host) followed by the uploading of the main package, in your case named PC Antispyware 2010. It comes out of Russia and invariably asks for money to fix the problem. It gets by every major antivirus program (that I've seen) and Malwarebytes Anti-Malware is the only solution I've found. When it first came out I was able to remove it manually but they've gotten better at hiding themselves. Be sure to turn off System Restore or you could simply reinfect yourself on reboot - turn System Restore back on after the infection is cleaned. In some cases you cannot install and run MBAM, and then it is necessary to remove your hard drive and run it as a secondary drive in another computer while scanning it with MBAM for the virus files. Once that scan is complete, return the drive to your computer and run MBAM again to remove Registry entries. If you keep catching this you need to carefully observe which site seems to be related and stop going there. You might also consider subscribing to MBAM's paid version, which will run in the background. Good luck.

Read other 6 answers

Having issues with Security Shield.I downloaded MBAM and rather than log on and use rkill to stop the process I just logged on in safe mode and am running MBAM.Will it still work?

A:Running MBAM in safe mode

Scanning with Malwarebytes Anti-Malware in safe or normal mode will work but removal functions are not as powerful in safe mode. Malwarebytes is designed to be at full power when malware is running so safe mode is not necessary when using it. In fact, Malwarebytes loses some effectiveness for detection & removal when used in safe mode because the program includes a special driver which does not work in safe mode. Further, scanning in safe mode prevents some types of malware from running so it may be missed during the detection process. Additionally, there are various types of malware infections which target the safeboot keyset so booting into safe mode is not always possible. For optimal removal, normal mode is recommended so it does not limit the abilities of Malwarebytes but sometimes there is no alternative but to do a safe mode scan. If that is the case, after completing a safe mode scan, reboot normally, update the database definitions through the program's interface (preferable method) and try rescanning again.

Read other 1 answers


I let my brother borrow my computer and he gave it back with some malware that caused it to run very slow. Best-buy did the scan and found that some of the system32 files got screwed up. I cannot boot into safe mode by pressing F8 and its driving me crazy. I had the files backup and reformatted the HDD instead of paying the $130 for best buy. Even after the reformat i still cannot boot into safe mode. Nothing is found by my kaspersky, webroot, or adaware software. I can boot into safe mode by turning the power key off. I also did the sfc but it said "98% verified with corrupt files found" but when i went to the log it said that all the files were verified and no files were repaired. I'm really just worried that the problem is still there even after using the recovery disk. I'm not really sure where to go from this point.
My computer is a Toshiba Qosmio with vista ultimate


A:safe mode boot problems!!! please help

Hi Andy, and welcome to Vista Forums.

I'm a bit confused. You say "Even after the reformat i still cannot boot into safe mode." , but also say "I can boot into safe mode by turning the power key off.". I'm not sure what you mean by this since the statements conflict with each other. Could you please explain this a little more.

Since you have backups, you might try doing another clean reinstall of Vista to see if it was just something that went wrong during installation last time.

Do you also have a recovery partition instead of just the recovery DVD? If so, you might try reinstalling Vista from the recovery partition instead.

Read other 12 answers

I've been tasked to help fix someone's laptop. I forget exactly what problems they said they have, so I'll tell you what I see so far.Toshiba laptop, XP MCE SP2. MBAM installs, but will not update or run properly. In both cases, the program's window disappears abruptly after a few seconds, even in safe mode. SuperAntispyware runs, and did find a couple of things to remove, but now passes clean. TrendMicro's Housecall dies with an error box (I forget the error at this point). I also removed the hard drive and hooked it up via a USB kit to another computer to scan with AVG, and it found one file to remove. Mcafee software is installed, and is a pain to turn off, but I finally managed to do so, and the problem remains.I'll try to find out more about what the owner thinks is wrong with it, but the fact that MBAM still won't run bothers me and makes me wonder if there's something still present that I've missed. Any advice would be greatly appreciated.

A:MBAM shuts down, won't update, even in safe mode

try renaming mbam to mbam2 and see if it runs then

Read other 56 answers

I have a slow running windows 7 asus laptop. I see in task manager that my cpu usage is between 75-100% with no additional programs running at startup.IThere is a suspicious file named atieclxx.exe that will not open containing file and not end. I aslo followed this help in another post: "To end it type services.msc into your start-menu searchbox, find amd external events utility and disable it, so it doesn't start at next boot." there is also two desktop icons named "desktop" that i did not create. scanned with mbam in safe mode with networking and found no results. ATTACHED are the FARBAR  LOGSthanks in advance.Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:14-08-2015 01Ran by Dobbie (administrator) on DOBBIE-PC (15-08-2015 20:33:31)Running from C:\Users\Dobbie\DownloadsLoaded Profiles: Dobbie (Available Profiles: Dobbie)Platform: Windows 7 Home Premium Service Pack 1 (X64) Language: English (United States)Internet Explorer Version 11 (Default browser: FF)Boot Mode: NormalTutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/==================== Processes (Whitelisted) =================(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)(AMD) C:\Windows\System32\atiesrxx.exe(Microsoft Corporation) C:\Windows\System32\wlanext.exe(ASUSTeK Computer Inc.) C:\Windows\System32\FBAgent.exe(AMD) C:\Windows\System32\ati... Read more


Greetings leftwheel and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.If you would allow me to call you by your first name I would prefer to do that. ===================================================Ground Rules:First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter pro... Read more

Read other 39 answers

I have an slow running windows 7 asus laptop. I see in task manager that my cpu usage is somewhere between 75-100% with no additional applications running. There is a suspicious atieclxx.exe running that will not allow me to close or open containing file.
I have scanned with an updated MBAM in safe mode with networking and got no results.
not sure where to proceeed...


From an earlier (2012) post:
is it located in the folder C:\Windows\System32?
If not it can be malware.
To end it type services.msc into your start-menu searchbox, find amd external events utility and disable it, so it doesn't start at next boot.

Read other 4 answers

After scanning all temp areas...the registry...defragging...(I use a total of 12 programs...not all are for cleaning)....cleaning out all junk...I was able to restart multiple times and all seemed ok....after shutting down and coming back 2 days later I cant even boot into the Safe Mode. I admit I didnt check what the files are-were that I marked for delection...obviously I screwed up...What can I do ?

When I turn on the system the dual-boot screen appears ...I choose XP from the menu, after a few seconds the XP logo appears leading me to think all is well... then nothing (blank screen)...maybe 10 seconds later I hear a click from within my system and the machine reboots...upon reboot the option to go into Safe Mode appears, I choose that but then only a few files load and the system hangs...I have to hit the manual reset on the front panel of my box which repeats the above.

Any help, thoughts will save my system I'd appreciate it...thanks in advance for replying !!!!

A:After cleaning XP I cannot even get into Safe Mode...Help !

Read other 11 answers

I was recently called to help a friend with a spyware attack. The visible threat was a version of the Internet Security Suite 2010.

Safe-Mode was disabled, taskmanager was disabled, the installed AV/Firewal/Spyware product was "running" but had obviously been compromised (Trend Micro Internet Security Suite).

MBAM was having trouble getting installed, even after re-naming the file (I see now that your 'site has added an "mbam.exe" download). I had previously found a link to your ComboFix app, and had downloaded it (I see now that you guys have added a lot of warnings about using it). I ran ComboFix and it worked superbly (Thanks!). And I will be getting MBAM running on it to double-check the cleaning process, as ComboFix reported rootkit issues.

Upon returning to your site I now see all the warnings about using ComboFix. I'll certainly be a lot more circumspect about using it in the future. But after all that I have a few questions.

1. What issues are you seeing as a result of ComboFix being run on Windows XP systems?
2. Is Vista more tempermental than XP for a ComboFix attempt?
3. If the threat worked-around the installed Trend Micro Internet Security Suite in the first place, is that software any good now, post-infection? Or does it have to be replaced/re-installed to have any chance of being effective again?
4. Are you seeing any problems with AVG 9.0 / ZoneAlarm/ Ad-Aware/ MBAM (free)?
5. Do you recommend doubling/tripling-... Read more

A:Malware suite disables safe-mode & MBAM

Forgot to ask: Are you seeing any issues with using USB drives to install the fix-it tools? Can the USB drive be compromised itself?

I used to burn CD's of the tools, figuring it was a safe method to use to install the tools, but with the updates coming so fast, I was going CD's like mad, and the USB drive is so dang handy...

Read other 1 answers

OK this all started 2 days ago when i got some rogue anti-spyware and links were being redirected, and my desktop was replaced with some critical warning thing that disabled changing my desktop, and that big red circle with the white X inside, which blocked the use of the task manager. anyway i updated and ran mbam, i thought i got rid of it but the red circle came back after a few hours, only this time it disabled MBAM and the task manager, so i used CA antivirus which hasnt been updated for months because of a virus a while ago that disabled it, CA got rid of the task list virus so i terminated a bunch of .exe's that had been created just today and the red circle disappeared, so now the rogue antispy and red circle is gone but i have active desktop recovery which i cant change and random antispyware pop ups and redirictings are still happening, all while i cant run MBAM in normal mode or in safe mode (because i get some blue screen that says an error message) CAN ANYONE HELP WITH THIS PROBLEM?!

A:redirecting links, MBAM wont run, cant use safe mode

I am moving this from the XP forum to the Am I Infected forum. ~ OB

Read other 17 answers

okay... so i was trying to get into safemode so i could run an antivirus scan, problem is whenever i tried going in safemode the blue screen would pop up and computer would restart. now for some dumb reason i thought maybe i could get in safemode if i used msconfig and selected safe mode from the boot menu. so the computer restarted and now it boots in safemode but the blue screen and restart happen everytime now. ive tried "start windows normally" but that boots in safemode.... ive tried "last known good config..." and that too boots in safemode. so now im stuck, i cant get on windows. any help please?

im willing to start over but i dont know how to do that from here

A:STUCK in safe mode boot, safe mode doesnt work and restarts, REPEAT

Read other 11 answers

Windows won't load in normal mode, simply hangs up with no error message displayed.
Everything in Setup looks OK, tried bios default F9 with no change.
Everything in SAFE MODE looks perfect. Restored to earlier date with no change.
Booted with OS CD to try and repair bootcfg/rebuild but it defaults to checking system for other OS's for a new install.
Swapped out HD with old Win 98 HD to check if MB could be at fault and it loads as it should.
I'm at my wits end and don't have a clue as to where to go from here.
At this point any advice will be much appriciated.


A:Hangs on boot but Safe Mode shows no problems

Hello Kelly

Have a look in these places for errors

1. Right click My Computer / Properties / Hardware / Device Manager.
Look for "Yellow" errors

2. Control Panel / Performance and Maintenance / Admin Tools / Event Viewer / System.
Look for "Red" errors. Double click on error.
Take a note of the Event ID and also the Source and post them back.


Read other 8 answers

Hey there,
My computer has recently been attacked by the Antivirus Security Pro virus. I'm a little lost on how to recover my computer because I can't boot into safe mode. I was told to purchase antivirus software to remove the ASP virus and install it in safe mode, but I can't even reach safe mode. Please help if you can!

A:Antivirus Security Pro problems (can't boot into safe mode)

Can't boot in Safe Mode with Networking? (Antivirus Security Pro Virus blocks Safe Mode with Networking)
If you have more than one user account in your operating system - please log-in to the clean account and download the recommended anti-spyware software, install it and run a full system scan, remove all the security infections it will detect, however if you have only one user account please follow this guide (this guide will show you how to create a new user account using safe mode with command prompt - using this newly created user account you will be able to remove Antivirus Security Pro virus).
If Antivirus Security Pro virus also blocks your operating system's Safe Mode with Networking follow these removal instructions:
1. Start your computer in Safe Mode with Command Prompt - During your computer starting process press F8 key on your keyboard multiple times until Windows Advanced Options menu shows up, then select Safe mode with command prompt from the list and press ENTER.
2. When command prompt mode loads enter the following line: net user removevirus /add and press ENTER.
3. Next enter this line: net localgroup administrators removevirus /add and press ENTER.
4. Finnaly enter this line: shutdown -r and press ENTER.
5. Wait for your computer to restart,  then boot your PC in Normal Mode and login to the newly created user account ("removevirus"). This account won't be affected by the infection and you will be able to downlo... Read more

Read other 2 answers

A friend passed me her laptop saying it was slow and needed a clean up. Encountered several different antivirus programs, various startup issues. 
Tried to run an MBAM scan in safe mode and after 2-3 mins the laptop straight crashes (no BSOD or anything, just turns off). 2nd attempt happens again. Attempted to run an ESET Online in Safe Mode with Networking and same type of crash. Switched to regular login and attempted a Trend Micro Housecall and after 1 min laptop crashes again. Here is DDS scan log. Thank you for any help.
DDS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 10.0.9200.16750  BrowserJavaVersion: 10.7.2
Run by Rachel at 23:37:40 on 2014-03-03
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.44.1033.18.2807.1161 [GMT 0:00]
AV: Norton 360 *Disabled/Outdated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton 360 *Enabled/Outdated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton 360 *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Program Files (x86)\IObit\Advanced SystemCare 7\ASCService.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Win... Read more

A:Safe Mode MBAM Scan causes repeated laptop crash

Hello GavinSpavin,

Welcome to Bleeping Computer.
My name is fireman4it and I will be helping you with your Malware problem.

Please take note of some guidelines for this fix:
Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
   If you do not understand any step(s) provided, please do not hesitate to ask before continuing.
   Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".
In the upper right hand corner of the topic you will see a button called Follow This Topic.I suggest you click it and select Immediate E-Mail notification and click on Follow This Topic. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

   Finally, please reply using the Post  button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.
  I will be analyzing your log. I will get back to you with instructions.  1.Uninstalling A Program Through "add/remove"Click "start" on the taskbar and then click on the "Control Panel" icon.Please doubleclick the "Add or Remove Programs" iconA list of programs installed will be "populated" this may take a bit of time.If they... Read more

Read other 11 answers

I know its a long story, but it has a point. (I think )

I'm "fixing" my Sis-in-law's computer (yeah, I'm probably not the best one to do this). It runs XP, but I'm not sure what kind of computer it is. At Thanksgiving, she says to me, "my computer is running slow." I said, "what kind of virus protection are you running?" (I know that's not the only reason a comp can run slow, but I figured it was a place to start.) She tells me, "we had something on it a couple of years ago, but it expired." I had her start up the computer, which we're gonna call "Bob" for clarity. Bob has 3 users set up. On User#1 (the main one), I noticed she had a fake virus alert mal. She says it doesn't pop up on the other (also admin) users. I said, "Don't worry, I know a program that can take care of that." I downloaded Malwarebytes Anti-Malware and told it to run. It couldn't so eventually I ended up over on User #2, where it finally started. I told it to run a full scan since Bob had been unprotected for so long. We left before it finished. I have attached the first 2 logs mbam produced. (it's a long story as to why those are dated in December.) So my SIL calls to tell me she can no longer connect to the internet, and User#1 has nothing on its desktop, and isn't functioning properly. Everything I have done since has been from User#2. (User #3 also appears to be functional but no internet anywhere... Read more

A:After mbam, comp. not connecting to internet and now stuck in safe mode.

Download Security Check from HERE, and save it to your Desktop. * Double-click SecurityCheck.exe * Follow the onscreen instructions inside of the black box. * A Notepad document should open automatically called checkup.txt; please post the contents of that document.=============================================================================Please download Farbar Service Scanner and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity CenterWindows UpdatePress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply.====================================================================================Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Users, Partitions and Memory sizeClick Go and post the result.=============================================================================Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Fin... Read more

Read other 6 answers

Thanks for providing this great forum.Executed MBAMExecuted BitDefenderExecuted SUPERAntiSpyWareFound bdon.bin in the System 32 dir, and deleted with HijackThis on Reboot.All services shutdown. Startup turned off.Cannot figure where this is going. In Task mgr, the Explore.exe is growing slowly over time, up to 32000k in 10 minutes. If i kill it, i can't get the desktop back.Any help appreciated.

A:Can only run in Safe Mode, system hangs after total cleaning

Ran Dr. Web-Cureit based on other posts.
On Quick scan, it found a BitDefender livesvr.exe which was Dloader.Trojan. Moved Incurable.

Then ran full scan as per other post.

psexec.exe;C:\Documents and Settings\Jerry Sheer\My Documents\jsheer\PsTools;Program.PsExec.180;Incurable.Moved.;
pskill.exe;C:\Documents and Settings\Jerry Sheer\My Documents\jsheer\PsTools;Tool.ProcessKill.12;Incurable.Moved.;
Any suggestions on next steps please?

Last week, i also ran ATF-Cleaner.

Read other 2 answers

This morning we had a power outage and when I turned my computer back on, it would not boot. I tried several times to hard boot, with no luck. Then I tried safe mode. Ran an antivirus scan and it showed malware and several infections which it cleaned. The computer still would not boot normally. I then ran chkdsk, still would not boot normally. I have ran malware bytes, registry repair and the registry defrag program as well as done a disk clean up. It still will not boot in normal mode.
Since my last problems that you helped me with, I have upgraded to a broadband internet connection and have a home network. The 2 other computers on the network are fine.
A week ago, I had purchased Avast internet security and had problems immediately. It would not allow me to connect to the internet. That was uninstalled and I went back to the free Avast antivirus, Zone alarm and Spyware blaster. I was very unhappy with Avast customer service and support iYogi and decided I did not want Avast on my computer at all. I have since downloaded PC tools free antivirus. Once I have my computer operational again, I am open to suggestions.
Fortunately, I did not change anything on the other 2 computers. Just mine.
Running Windows XP 3 .
Thank you.

A:[SOLVED] computer will not boot except in safe mode or safe mode with networking.

what are you running
video card
power supply

check the listings in the bios for voltages and temperatures and post them

the outage may have damaged the psu

Read other 19 answers

Ok, so on a different board (I think I am the victim of terrible advice), I went through all of the malware steps with some people and I think I was pretty successful (and I d/l Firefox); however, after turning my computer off, I can no longer restart in "Normal Mode". I just get that terrifying blue screen.

(It should be noted that I also "tried" to wipe out IE from my computer, but I don't think it worked)

Here is what it says is my problem:

*** STOP: 0x0000008E (0xC000009A, 0x86EB7641, 0xF698D8EC, 0x00000000)

I have tried to restore my system, but it won't allow me to in Safe Mode, and it says that it is turned off anyway.

Someone told me to reboot in "Diagnostic Mode" after typing msconfig in "Run" while in Safe Mode. When I did that, the exact same thing happened, and I got this message:

*** STOP: 0x0000008E (0xC0000005, 0x86EAF05A, 0xAAC79C98, 0x00000000)

I have since went back and set it back to normal getting the original message. I have googled these numbers, but to little avail. The best I can come up with is that I am having RAM issues and space issues; however, I currently have 16 free gigs... So I don't understand.

Any help would be greatly appreciated b/c I would really like to get around wiping out my harddrive (reformatting). I have a Gateway (with the restore disc) from Jan. '05. Pentium 4 Processor 530. Processor speed is 3Ghz, 800MHz FSB, 1MB L2 Cache, 200Gig HD, 7200RPM RAM, 1024 MB DDR Dual ... Read more

A:After Cleaning my System of Malware, I Can No Longer Run XP Home Outside of Safe Mode

Maybe, the MALWARE that you have clean up was the source of your problem....

The Malware was intact with the system files, and when you clean it and delete, you also deleted the important files of your system

Read other 3 answers


Recently my PC, a Dell Dimension E520, started having graphical problems. The problem started when I had left my PC to make a drink, when I returned to the PC the screen was in Powersave mode, but when I moved the mouse and used the Keyboard it did not return to the Normal mode, it stayed in Powersave and the PC sounded like it was still running at full speed. The PC power button was non-responsive so I had to turn the PC off at the plug.

After booting up I noticed the screen was corrupt, with lots of distorted multi coloured lines or blocks, and random rows of symbols (anyone of , $, or a symbol I do not know how to type). It would be like this all through boot, and even in Safemode.

However, when I get to Login the random symbols disappear but the lines remain making it almost impossible to use. Once or twice at login the computer screen went back and locked in to Powersave.

Once at boot it came up with an error with a message stating a certain function was repeating itself so was closed but I cannot remeber the function and this has happened once out of 20 odd boots.

I have tried searching for this problem online but I cannot seem to find an answer.

I have attached a picture of the problem at Boot

PROBLEMS: Streaky distorted multi-coloured lines at Boot and in Safemode
Random lines of symbols (,$ and other unknown symbol) at boot and safemode
Streaky distorted lines persist at and after login.

Any help would be greatly apprecia... Read more

A:Corrupt screen problems at boot and in safe mode for Dell Dimension E520

looks like your screen card has failed.

is your computer still under warranty?

Read other 9 answers

Alright this is a family's laptop that is about 5 or even more years old...has windows xp on it dont know the exact one -.-...alright.

My sister has been using it and says she has never done anything to it...which i dont believe but anyways this computer will not boot up what so ever...everytime you power it on it goes to the screen that says unexpected error software/hardware problem yada yada yada...and then it gives you the options of boot in safe mode, safe mode networking, safe mode command prompt, last known good configuration...and none of those will work...we do have the recovery disks to wipe it but are trying to find a better way if possible...and when you try to load into any of the safe mode choices it stops at multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\System32\Drivers\Mup.sys...will stay at that for about 5-10 mins and then just turn off...if you try to just do normal mode or last known configuration it just acts like it loads with the windows and the little green loading bar then shuts off...the more i type the more i think the harddrive is toast but im new and learning so i probably could be wrong. Just looking for suggestions =)

Oh and this pc will run very hot...so if its a hardware issue i would not be surprised.

A:HP Pavilion will not boot in safe, safe w/networking, safe command or in normal mode

I'm heading to work now ill be back later tonight so just post suggestions and i will try them. =)

Read other 11 answers

I have an infected Dell laptop running Windows XP Pro SP3. On startup, it displays a System Shutdown pop-up with a one-minute timer and the message, "The system process C:\Windows\system32\services.exe terminated unexpectedly with status code -1073741482. The system will now shut down and restart."

When I booted it into Safe Mode, I found AVCare (which I removed). Spybot S&D also caught Monopod attempting to set a startup item in the registry (which I blocked). There's more garbage on the system, because it still reboots itself.

I booted it again into Safe Mode (logged in as Administrator) and tried installing SDFix and MBAM from a flash drive. I was able to install both of them, but they both crash when I run them. SDFix crashes right after I type "Y" to start the scan, and crashes explorer.exe along with it. I was able to start MBAM after installing, but it crashed as soon as I clicked "Start Scan", and I when I try to run it again I get the message, "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."

Any help would be very much appreciated.

More information as of 9:30 PM:

HijackThis also will not run. Firefox and IE7 are both get redirected away from anti-virus and anti-spyware sites (like Trend Micro House Call). In some cases the browsers crash. I installed Google Chrome to try to get a clean browser, and it won't bring up a... Read more

A:Infected laptop reboots automatically on startup; MBAM and SDFix crash in Safe Mode

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.

Read other 1 answers


A couple days ago I got the ultradefraggerfraud (as Symantec calls it) on my old old Dell Inspiron Latitude D620 running XP Professional. I successfully got rid of it (as far as I can tell all was working properly) by using AntiMalwareBytes in safe mode followed by Ccleaner. Everything was running normally afterward.

When I went to bed and shut down the computer, it automatically installed updates from Microsoft. The next morning, when I turned on the computer which had been working fine before, I got the black screen and blinking cursor. I cannot get into safe mode at all. Nothing happens when I hit f8 or f1 after turning on. All I get is the black screen and a loud beep whenever I hit any keys.

I can get into Setup, but I don't know what to do there (if anything).

Rather than just give up and reinstall Windows XP, I thought I'd try to see if anyone here can help. Since the laptop was working fine before Windows Updates, it makes me think that perhaps there's a simple way (or at least some way) to fix this. I really don't want to have to reinstall from scratch if I can help it. I'm convinced the Windows updates had something to do with this.

Can anyone help me?


A:Black Screen & no safe mode...after cleaning a virus & getting Windows updates

I can get into Setup, but I don't know what to do there (if anything).Do you mean the recovery console?Did you try running chkdsk /r ?

Read other 16 answers

Windows just downloaded an update to my ASUS x83V laptop and now I can't get it to boot up. I've tried booting in normal mode, last successful mode, safe mode, safe mode with command prompt and nothing works.

If trying to boot in safe mode it gets stuck on crcdisk.sys. When trying to boot in any mode it eventually hits the blue screen with a STOP error of 0x0000001E. I have also gotten 0x0000007E and 0x00000024.

I am positive it's the latest Windows Update that caused this because my computer at work, which also runs on Vista and is also an ASUS, had an update yesterday. When I came into work this morning and tried to start up it was unable to and did a start up repair. That didn't work but it gave me a system restore option which did work.

Unfortunately my ASUS laptop does not prompt me to do a repair nor a system restore. The recovery disk I have that came with the laptop only allows me to do a restore which erases everything on my HD.

I'm only somewhat computer savvy; better at working with them than fixing them so please try to put things in layman's terms. Thank you!

Read other answers

After attempting to start my Laptop in Safe Mode, it loaded drivers normally only to crash a few seconds later. A prompt message appears but is impossible to read because Windows immediately reboots upon showing the prompt.

Safe Mode with Networking loads normally.

Any ideas or advice?

The computer is an Acer 4743G running Windows 7 Home Basic x64.

A:Cannot access Safe Mode but can boot in Safe Mode with Networking

Hello Zarmaki, and welcome to Seven Forums.

Since it will startup in "Safe Mode with Networking", you might see if using the tutorial below to troubleshoot may help to find a cause.

Troubleshoot Application Conflicts by Performing a Clean Startup

Hope this helps for now,

Read other 1 answers

Can't boot into Normal/Safe Mode with Networking, only safe mode...
Good Evening,I could do with some pointers on resolving an issue. I can only boot into windows in safe mode in Windows 10. Normal mode and safe mode with networking doesn't work. The problem occurred after a windows update. I have removed the latest updates that were installed and cleared any pending ones but it still won't boot properly. I have also run the troubleshooter and tried to recovery to an earlier date which also doesn't work.The laptop is a HP ENVY 17 notebook. At boot it just gets to the HP logo with the circular loading icon and no further and can only boot it into safe mode. Can anyone recommend the next steps? I have also tried the following;stopping startup items
uninstalling hardware drivers
removing recent software
running troubleshooters at boot
sfc scan
diagnostic/selective startups with minimal services running
Would the fact that I cant boot into Safe Mode with Networking imply its a network driver related issue?Bit of a dead end really, any help would be much appreciatedKind regardsTrevor

A:Can't boot into Normal/Safe Mode with Networking, only safe mode...

It's uncertain what the problem is - although a networking problem does sound likely.
Start with trying a clean boot:
Perform a Clean Boot:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
If that stops the problem, then re-enable things a few at a time until you figure out what's causing it.
Then uninstall the problem program (from Start...Settings...Apps...Apps & Features - if you don't find it there, check the right sidebar for Programs and Features and see if you can remove it from there).
Let us know what happens there and we'll move on from there if needed.

Read other 1 answers

BOOTING PROBLEMS Cannot even boot to safe mode with command prompt after failed windows vista updateCan't format laptop but couldn't even boot in command promptI installed some Windows Updates requested by Windows Vista, and when booting to terminate the installation... lights went out and now I cannot boot in:Safe modeSafe mode with networking Safe mode with command promptLast Known Good Configuration (advanced) Directory services restore modeShould I run System Restore?I DO NOT want to lose my data, or format the hard drive.When try to boot in Safe Mode what I get is the black windows "safe mode" desktop, and in the corners of the desktop "Safe mode" as usual but only mouse responds. no keyboard. No Explorer, no command promptWhat should I do???Thanks!!!

Read other answers

Hi, yesterday I got hit with the Antivirus System pro / Netguard 2010 virus. As I tried to fix it, it was like peeling an onion. More problems continued to emerge. Here is a run down:

My system briefly is a Dell notebook running XP.

What I've done so far is basically the 8-step virus/spyware removal plan on techspot.com with a few other things mixed in. I started off by running rkill. Then I installed and ran Malware Bytes Anti-Malware.

The name of my virus process was nstxsysguard.exe. Other posts have indicated that the 4 letter prefix is random. I located an NSTXSYSGUARD.EXE process in C:\WINDOWS\Prefetch and deleted it manually. It was also in C:\Documents and Settings\James\Local Settings\Application Data\tcwrwl

Then I ran the 8-step process (minus generating hijackthis log):
-Installed and ran ccleaner twice.
- Temporarily disabled AVG resident shield
- Ran Malware Bytes Anti-Malware again
- Installed and ran SuperAntiSpyware free ed

Here is my current set of symptoms:
(1) Google redirect problem - when clicking on google links, get directed to unwanted sites, some with other viruses/malware
(2) There is a process called CLI.exe running that constantly takes up 50% cpu. Easy enough to kill it but no antivirus or spyware program finds and gets rid of it.
(3) When I boot up in safe mode, I immediately get a blue screen and can't do anything else, forcing me to only boot in normal mode. The blue screen looks weird -... Read more

A:related problems? antivirus system pro, google redirect, blue screen on safe mode boot

Hey James, I'm having the same issue with the odd blue screen and it started on the 28th, yesterday, I'm not sure where it came from but all I remember doing was DL'ing Google Chrome and I had one BitTorrent going. When I try to start normally I get a BSOD with the stop error 0x00000024. I was thinking about running through and restoring the registry but I'm not totally confident with myself to attempt changing flies and such.Also, like a moron, I restarted while the fake spy protection thing was running and didnt do the 8 steps like you, so I have no access to the start screen even w/ normal mode.Please help! Anyone. -Dylan M.Edit: I found this http://www.bleepingcomputer.com/virus-remo...irus-system-proThat might help you, but it doesnt for me because I cant get past the windows XP loading screen

Read other 23 answers

Hi guys,

My problem is somewhat complex so please bear with me. I had malware and adware on my laptop which was really annoying and I tried really hard to get rid of it. So I decided I was going to do a system restore. The system restore kept saying "System restore is initializing". I tried it three times and it didn't work. I looked around on the internet, and someone suggested to do the system restore while in safe mode. This is where I made my mistake. I set safe mode in msconfig.exe (not knowing you could go into safe mode while booting). msconfig forces the computer to boot into safe mode everytime, but my safe mode won't boot. I get a b;ack screen with a cursor. I have noticed that the cursor gets reset to the middle of the screen every five seconds or so. I also see the words safe mode flash in all four corners sometimes. I have tried re-installing windows 8.1 from a bootable usb, but whenever I change the boot priority, it doesn't seem to save my settings. Please tell me what my options are. Will replacing my hard drive do the trick. Thank you in advance.

A:I set safe mode in msconfig.exe and safe mode won't boot.

Can you restart and get into your log in screen ? If you can, enter safe mode by pressing the power button icon (lower right corner) then Shift + restart. That gets you to Advanced Settings where Safe Mode and, if that fails, Reset PC to orig settings. If you can't, try a hard reset by removing battery and all external usb attachments and then pressing and holding power button until it shuts down. Repeat a few more times to drain memory, then see if powering up will get you to log on screen.

A system restore in safe mode will just restore the malware. You need to boot into safe mode and run your anti-virus or malware program and have them quarantine and then remove them while in safe mode. Use Malwarebytes free or Adwcleaner or Hitman to clean the system. If that does the trick, manually create a system restore point that you know is clean after the system is to your satisfaction.

Read other 12 answers

Really weird issue. My computer locked up and restarted when I was playing Battlefield 3, not sure why. Then it didn't want to boot up for some reason. Eventually I got an error message about a disk i/o error. I assume this is due to a corrupted USB that was connected to the PC. When I removed that I was able to boot into normal mode, but not into safe mode. I didn't like this, so I went msconfig -> boot -> Safe Boot. And now every time I try to boot, no matter whether I select normal or safe mode, it tries to boot into safe mode and fails.

It gives me the menu, shows a screen loading all the system files and then says "Booting in safemode - Minimal Services". Then my monitor says "no signal" and remains black. Things are still plugged in - tapping numkey makes the light go on and off on the keyboard - but I can't actually DO anything. And now there's no way I can see to boot into normal mode.

What do I do?

A:Windows 7 won't boot into safe mode, WILL boot into normal mode

I just tried putting in the Windows Install disc, to try and launch the Recovery Console, but I only got 4 options on the boot up screen. 3 variations of safe mode and one "start normally" (which due to my msconfig edits means safe mode, minimal). Tried downloading a W7 64bit repair disc ISO, burnt that.. same deal.

Read other 3 answers


Today I noticed that I could not open my start menu with neither the windows button, ctrl + esc, or a click of the mouse. I've also had a problem the last couple of days saving/opening files in one of the programs I used to make music. I tried to go into safe mode to do system restore, but the safe mode didn't boot. It scrolled all the system files on the screen but then just stopped and nothing happened.

So, I tried the other option (forget what it's called) that lets you perform various other system restoration tasks. I brought up the system restore screen from there, but got an error that said something about corrupt files so it could not perform the restore. I checked again, and all my restore points had been deleted.

Lastly, when I click computer, all the drives are blank with no names beside them, only the icons. I can still click them and they seem to be functioning normally, so I don't know if there is a relation to this. I don't know if some registry files were deleted or if there is some other problem. I didn't notice the start menu/safe mode/blank icon issues until I just recently installed the latest windows update.

Sorry if this seemed a little long winded, but I would appreciate help from anyone.


A:Safe mode wont boot, Start menu wont appear and various other problems

Hi -

Try a repair/ install - http://www.vistax64.com/tutorials/88...all-vista.html

Regards. . .



Read other 2 answers

Hello all
First time poster with problem after peforming sys restore on win7 pro 64bit.
Was troubleshooting a problem w/taskbar not staying hidden, tried to restore back 24hrs to when a java update occured. Restore seemed to proceed normally, but upon restart, it boots normally to just before the login screen would appear, then the screen goes black and all that is visible is the cursor , which I can still move.
But that's as far as it gets. Trying to boot in safe mode, or repair mode ends exact same way - can't boot in to try anything
Any ideas??

A:Black screen at boot with safe mode, system restore, or repair mode

no one has any suggestions? I also triedtoboot to my win7 dvd to see if I could attempt to repair but again, it only gets thru the windows bootscreen then goes black with only the mouse cursor showing as before.

Read other 9 answers

I am running using Dell Inspiron with windows vista. A couple days ago, I got on the computer and then it froze, at fist the program I was using froze, and then I got a circle next to the arrow, but could still move the arrow, then the arrow stops moving. CTL ALT DEL does not work, so i must do a hard reboot, try to boot in safe mode and all the files come up but then it goes no where and the computer either restarts or I reboot it.

I have run all types of tests and nothing comes up. Today I got the blue screen of death twice, but after reboot, it goes away. I do not have a Boot Disk and have tried all the tests in the F8 command. Currently I am running an expanded memory test, but figured I would get this out there before I go insane.

Any ideas would be MUCH appreciated.

Read other answers

Win 7 Normal Mode won't start, will go past Starting up Screen and just hit a Black screen and will hit a Crash Dump (blue error screen)..... I can boot into safe mode fine and I have fun CHKSDK and after a reboot it fixed a few problems but I hit the same Crash Dump Screen. I have also made sure my whole pc is all clean and connected, no corroding parts etc etc, made sure my pci-e slot is default etc etc, no luck at all...

Its a new installation and worked fine last night and early this morning after separate boots. But as soon as I booted this afternoon it wouldn't load and would hit the blue error crash dump screen....

So any suggestions?

Just last night My main HDD died also which is why I had to use my secondary HDD as my main....


A:Win7 Normal Mode wont boot, Safe Mode works though... Help?

1) When you "ran checkdisk" dis you run it with the "/r" switch? If not, please run chkdsk /r now.2) Download BlueScreenView:http://www.nirsoft.net/utils/blue_screen_view.htmlunzip downloaded file and double click on BlueScreenView.exe to run the program.when scanning is done, go to EDIT - Select AllGo to FILE - SAVE Selected Items, and save the report as BSOD.txtOpen BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

Read other 5 answers

Hi there, I'm trying to fix my Aunt's windows XP computer. I downloaded MBAM as she had previously mentioned getting a call on the phone from someone in India telling her she needed to pay $160 for her antivirus or her computer would shut down.

I ran MBAM and it took about 8 hours to scan, and at the very end found a bunch of results. I told it to get rid of them, and then restarted. Upon restarting, it also ran a disk check, and after that finished, it booted up but took forever to load. Upon loading the taskbar showed up for a brief moment, then disappeared, and I can't seem to get it to run from the task manager either. It brings up the explorer.exe process briefly, then without ever loading the taskbar, it ends the process.

I got a bit worried at this point and tried to restart in safe mode. However, when I do that, it loads a bunch of drivers and then stops. It never finishes loading. (this happens in safe mode with and without networking)

I also tried restarting back into normal mode and running avast through command prompts, but it doesn't do anything and I also got errors stating that a particular file is missing.

What should I do next? I was going to attempt running combofix from my flash drive, but when I try to CD into the drive, it says the drive isn't ready. If you have any suggestions on what to do, let me know, thanks.

A:Unable to boot in safe mode, explorer.exe not loading in normal mode

Do not run combofix,let me ask someone to help you

good luck

Read other 2 answers

I am using Compaq Pressario P4 PC with ?Windows XP Home edition? Operating System installed on it. The issue that I am facing is as follows:
- One day, audio was not working with PC. My hard disk drive was close to full, so, I thought of uninstalling couple of unnecessary programs. While doing so, I stopped uninstallation in middle by pressing back button, then, uninstallation process hanged. After that I also tried rollback of soundMAX digital audio driver and again I selected back button and this also hanged. Please note that I had inserted the restore CD in upper CD drive to search the audio driver file. Then, I started the computer through hard reset. After that first it went in restore mode, exited that, Windows Logo came and after that there was just a blinking cursor at top left corner and nothing would happen after that.
- Then I called one PC technician for data recovery from my hard drive. He took my hardrive out of the PC and connected it via USB adaptor to my laptop. The hard drive could be detected and we started data copying from hard drive to laptop. However after every 3-4 minutes, hard drive used to hang and then we had to take out the hard drive cable, again reconnect. This we repeated multiple times to recover the important data from my hard drive.
- After that, hard drive was re-inserted in the PC. Since, after restart PC was not booting up (Windows Logo came and after that there was just a blinking cursor at top left corner ... Read more

A:PC doesn't boot in normal mode even after OS reinstallation,though,boots in safe mode

Yes, the hard drive may have become faulty and unreliable and therfore will soon fail completely. For confirmation, test it with the drive maker's diagnostic software for DOS.
The links are here: Start > All Programs > Accessories > System Tools

In Safe Mode, no third-party drivers are loaded. In Normal Mode, all those extra drivers being accessed on an already flakey drive is causing it to crash.

Read other 4 answers

I have a Sony VGN-FW139E with window vista. When my computer tried to boot into Windows, it just hangs on window vista loading screen.
If I selected Safe mode or Safe mode with Networking, I got this message.

Loaded: \windows\system32\drivers\crdisk.sys
Please wait?
Then it did not get any further. Is there any solution to fix this problem? Thx..

A:Problem can't boot into eithre normal Windows mode or safe mode

See if selecting Last Known Good Configuration helps.

If that doesn't work then try this Repair Install For Vista - Vista Forums

Read other 4 answers

Hi, today I decided to restart my PC but it got stuck at the "logging off" screen, so I just held down power button to turn it off.
When I tried turning it back on, it got stuck at the windows logo. Safe-mode won't work, nor will system recovery.Note: I had not made any hardware changes in the past 3 years. I also don't think I have made any big software changes in the past couple of weeks.
What I was doing before I decided to reboot:
I was reinstalling different versions of firefox because I was having flash issues (FF and Flash arent very compatible on some of the newer FF versions)
So I installed 30.0 and it asked me reboot to finish the installation and here I am. I don't think it's related, might be just a coincidence.
Full details of what is happening:
Normal boot-up freezes at the windows7 logo. The animation freezes too. PC does not auto re-boot.
Safe-mode gets stuck while loading components. Notably at storport.sys (not sure if I spelt that right) PC does not auto re-boot.
System recovery freezes after a while during the © Mircosoft Corporation screen with green loading bar. PC does not auto re-boot.
The little light that flickers when the PC is doing something is not lighting up during the loading screens. It flickers for the first couple of seconds and then just stops (or very faintly flicks every 3-4 secs) The loading screen animation then freezes after ~10-15 seconds.
Information ... Read more

A:PC/Safe-mode/recovery mode won't boot (stuck at windows logo)

Sorry to double post...
Tried reseating the RAM, no luck...
Tried booting recovery mode from a rescue disk I made a couple years ago, same result...
Freezes right there after 15~20 seconds...

Read other 10 answers

My Toshiba satellite will only boot in safe mode tried sfc/scannow getting this message

Windows resource protection found corrupt files but was unable to fix some of them.

I've tried a system restore but that wasnt very successful either, if I uploaded the CBS log of the scan could someone try help me with the problem. Thanks

A:BSOD when trying to boot in normal mode, safe mode works fine

You may need to run SFC up to 3 times for it to have a chance to repair all files.

If it won't then you can consider a Repair Install.

However be aware that factory preinstalled Win7 is one of the worst possible installs of Win7 one can have, larded with bloatware and duplicate utilties that intefere with better versions built into Win7. So I would strongly consider doing the vastly superior Clean Reinstall - Factory OEM Windows 7.

If you decide to try to repair you can also capture the BSOD file and post it up for one of our BSOD analysts as shown here: Blue Screen of Death (BSOD) Posting Instructions - Windows 7 Forums

Read other 3 answers

Hey guys,
Thanks ahead of time for the help. I can honestly say I'm dumbfounded with this issue and would rather ask for help then hook up my master HD as a slave and force a reformat which would be my next step.

Anyways, here's the background on the issue.

AMD Athlon 64 3700+ OC'd to 2.75ghz
Asus A8N SLI Deluxe Mobo
BFG Tech Nvidia 7800 GTOC x2 (SLI)
Dual Sata Hd's, both the 3gb/s connection. (750gb main/250gb Backup)
Sound Blaster XFI Fatal1ty sound card
Creative modem blaster v.92 dialup modem ( @ dialup)

A few days ago, not quite sure why, but when I booted the comp the graphics card proceeded to tweak out and basically looked like fuzz upon entering windows. Eventually after hard resetting it a few times it'd boot normal. Today, I was running Nvidia NTune utility to find a stable OC setup for my PCI bus and what not, and it rebooted as normal during the process. Graphics card tweaked again, so I did what I know to do and uninstalled/reinstalled the drivers for my 7800's. Seemingly fixed the problem. Rebooted and resumed the OC process and went to watch TV.

45 Minutes later I come back and my computer is rebooting itself constantly. Upon getting the the xp loading screen, it BSoD's and reboots.

So, I try and boot in safemode to uninstall/reinstall drivers yet again. When I press safemode, it begins loading basic drivers. When it gets to SPTD.sys it pauses, locks up, and reboots (no BSoD)

Next step, repair through XP installer di... Read more

A:[SOLVED] BSoD on standard boot, safe mode boot, and xp install disc boot


Well, a friend needed me to fix a design for him emergency status in Illustrator CS3, so I went to work troubleshooting.

All signs point to NTFS.sys being corrupt, etc. Which makes the drive unreadable, hence the reboots.

So, I snagged my dads IDE harddrive from his computer, hooked it up as master in my computer and it still gave me the BSoD. I then unhooked both of my Sata Hd's, and ran ONLY the IDE drive. This IDE drive is fine (i'm on it right now on my dads comp to write this). I try and boot my system off just his harddrive and it STILL gave me the BSoD.

Only difference is the BSoD is staying up now on normal boot so I can give you the error.

Error code is 0x0000007B? I believe.

But yeah, the computer is still unable to boot off a good HD even with the bad ones not hooked up.

Now I'm thinking a memory issue? or Video ram issue? Fried GPU/RAM?

AHHHHHH!!!!! i have no idea what to do. This is ridiculous. meanwhile my friend is screwed on his design for a t-shirt i told him i'd do.

Read other 12 answers

Please, can somebody assist me. When I try to log into vista normal mode all I get is 'Please Wait' where the 'welcome' logo used to be and it just sits there saying "Please Wait . . . ." forever. When I could login to safe mode I enable the verbose command and restarted and tried normal mode again and it would say "Please wait for the Local Session Manager . . ." and never get past that screen. Now, for some reason, I cannot even log into any safe mode options. After the safe mode drivers load, the computer just hangs at crcdisk.sys after it's loaded and not proceed. So, then I tried to boot to the cd to use the repair utility and my computer won't even acknowledge it, it just takes to me the three safe mode options. In the past I could boot to the cd and use the repair disk and now I can't. Please don't tell me I am screwed. I have so much valuable info that I would really not want to lose. So if anybody can please help me to try and resolve this, I would be greatly appreciative. Thnx

A:Windows Vista cannot boot into normal mode or safe mode

How do you normally boot from your DVD? Is there a key you must press in order to select the boot drive?
Also, what's the exact make and model of your system?

Read other 14 answers

Help -  I have a Dell OptiPlex 960 with Win 7 OS SP1
My computer is giving me a black screen on normal bootup - I can hear the windows tune but then it is black
I am able to get it to boot in Safe Mode and I have tried the following: ComboFix, Malwarebytes, and adwcleaner
But it stlil boots to a black screen 
What do I do now??????

A:Will boot in safe mode but black screen in normal mode

Boot into safe mode...then do the following.
Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post. 

Read other 14 answers

I managed to run ad-adaware with the latest defs once, did a preboot scan with avast, then booted into normal mode. I tried to install the lastest defs for spybot S&D, and got this error message:


the installer you are trying to use is corrupted or incomplete.
This could be the result of a damaged disk, a failed download or a virus.

You may want to contact the author of this installer to obrain
a new copy.

Upon reboot, the system freezes before the desktop finishes loading. I can still boot into safe mode, but running any scan, ad-aware or spybotS&D, causes a system freeze. Here is the HJT log:

Logfile of HijackThis v1.99.1
Scan saved at 4:21:42 PM, on 8/21/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: Yaho... Read more

A:Can't boot into normal mode, scanning freezes in safe mode

I managed to boot to normal mode and run hjt. Here's the log:

Logfile of HijackThis v1.99.1
Scan saved at 6:52:11 PM, on 8/21/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WLService.exe
C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WUSB54Gv2.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://dantrecamtim/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}... Read more

Read other 10 answers