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Lenovo ideapad 700 hardware broken

Q: Lenovo ideapad 700 hardware broken

Hi all, I've had this laptop two mobnths. On opening it one morning, two pins fell out of the hinge connecting the monitor to the keyboard. A further two fell out from the other side shorty afterwards. The monitor is now separating from the keyboard, almost totally on the left hand side. The pressure of whatever is going on is causing the screen casing to separate from the screen also. The screen can no longer stay upright, nor can it be closed. The hinge is completely broken. I've made several attempts to contact lonovo to ask for help. the first by telephone. I was told I needed to register with the support department (as well as being registered as a lenovo customer) in order to receive support. The technician said she would send me an email of questions that I would need to answer in order to register before she could help me - that email never arrived. I have submitted multiple requests through the support sections of the website but no confimation that they have gone through - the screen just refreshes as if nothing has happened, and when I check the system has no record of my problem. In addition when I try to use the lenovo website to find approved technicians/ repair shops near me, the uk doesnt show as an option in the drop down menu, and When i try to use the location services they don't work. (nothing happens).This is my work laptop - I can't work without it, so I need a fix or replacment urgently. I am currently really very frustrated and unimpressed with how difficult it has been to get help with this issue which has made it impossible for me to work currently.

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RELEVANCY SCORE 200
Preferred Solution: Lenovo ideapad 700 hardware broken

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RELEVANCY SCORE 68

I bought the laptop in April 2016. Started having issues closing the laptop (made grating noise and felt like something inside was crunching) and screen around the hinge sortof came off around March 2017. Was in middle of submitting my PhD thesis so couldn't take it to repair rightaway. A week later, the plastic part outside the hinge broke off and hinge completely came off. Took it to JB HI-Fi on 14th April 2017 and they sent pictures to Lenovo. There are no signs of external damage, laptop has been used and taken care of properly and Lenovo refuses to cover it under warranty. Absolutely unacapptable!! Called Lenovo customer support on 5th May, technician asked for addtional photos of the hinge from all angles to have another assessment. Currently awaiting a call back from that assessment. Looked at other blogs and saw other people having same issues with Lenovo IDeapad 100. Will be reporting the issue to consumer protection affairs as clearly not an issue associated with mishandling or external damage. So frustrating that less than a year and have to deal with this. 

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RELEVANCY SCORE 67.2

Hey there, Both hinges of my Ideapad 300-14ISK are now broken after 6 months of light use. The right one started to freeze after less than 2 months from the purchase date. It has resulted in breaking the LCD cover as a result as I opened or closed the lid. About a month later, the left hinge did the same. I can't open or close the lid at all now. I am now looking for a replacement for those hinges since I gave up on trying to resolve this with the support team although it is still in the warranty (however I bought it from outside the US. They're claiming that's why they can't help me). The Lenovo website has 2 parts for the hinges for this model but I can't understand the difference between them. First one is "5H50K14044 - HINGE L+R LIMR L300-14IBR" while the second one is "5H50K14032 - HINGE L+R L300-14IBR". I can't figure out the difference between both parts. The only difference in the name is the "LIMR" word in the description of the first one. Does anyone understand what the difference between both parts is? Thanks! 

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RELEVANCY SCORE 67.2

Hello, i have Lenovo ideapad 700-15isk-80RU laptop. Unfortunately the screen is broken. I contacted support center in India and they said to conect support center in US.  I know that this machine is not supported in India, but now that the screen is broken and I am in India it has to be replaced. Do you know any other compatible screen that can be used? Cheers-Pankaj

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RELEVANCY SCORE 66.4

Hello you all,So I'm having this issue with my computer, I bought my laptop in 2014 and I got the screen broken due to malfunction of the hinges. I'd like to know if any of you know where I can get new screen assembly for my laptop. I know the warranty is really out of place, I tried to contact the Lenovo support in Brazil and they told me there's no part replacement available. 

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RELEVANCY SCORE 65.6

Hi All, Lenovo ideapad S510p left hinge broken need cover body. I visited few Lenovo service center but no center has S510P body cover. If someone knows from where I can get it please suggest. Location Pune\Mumbai India. Rakesh

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RELEVANCY SCORE 65.6

In December of 2015 I bought my daughter a Lenovo 300-15ISK IdeaPad. In many ways it was a good laptop, but it wasn't durable and I wouldn't buy another one. After 5 months (May 2016) part of the housing around the power connection was broken. Because of this the power cord wouldn't plug in all the way and the IdeaPad wouldn't charge. I took it back to where I had purchased it (MicroCenter) to be repaired. I was told that this type of repair was not covered by the warranty, and the price they quoted me was over $300 (about 3/4 of what I paid for the laptop). I was upset that the repairs weren't covered and that they were so expensive. Other places near me had similar prices for this repair. Luckily I was able to jury-rig a solution so the power connection would stay in place and the IdeaPad could be plugged in and charged. My solution lasted until late 2016 before I needed to adjust it again. That 'solution' lasted until this March before it failed again. This time the power connection became detached from the interior of the laptop. So I opened up the laptop in order to fix it again. This IdeaPad was clearly not designed to be repaired -- opening it up was an adventure which strained my abilities and patience. I was able to reconnect the power connection and reclose the laptop, but the IdeaPad will no longer start. So I am left with a bricked IdeaPad, a poor opinion of the durability of Lenovo products, and a worse opinion of Lenovo warranty terms.

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RELEVANCY SCORE 65.6

Hi, I am using lenovo ideapad Y700-15ISK-80NV and its display got broken and I am from India. Will I be able to change the display of the laptop, if I could change what are the display models suitable for the device and where can I buy those displays in India. The laptop display is a non- touch model. Anyone please help me. Awaiting for your response.I have attached the image of the display type used in my laptop.  Regards Sargunan D


























lenovo-y700.jpg ?90 KB

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RELEVANCY SCORE 64.4

Hello, My laptop configuration:OS: Windows 10 64 bits (up-to-date)Model : Lenovo Ideapad Y700 15ISK (80NV)BIOS : CDCN37WW Five days ago the keyboard suddenly stopped to respond (nb : the Num Lock led remained on). I tried to restart Windows but since it could not (stucked on the reboot screen) I pressed the power button and heard a "clack" sound.When I restarted the computer the hard drive made some noices and the fans started to turn at high speed for ~3 seconds.NB : I upgraded to bios CDCN35WW few days before. After the incident I updated to CDCN37WW.  Today the problem happened again (keyboard not responding). Before trying to reboot I unpluged and pluged back my mouse (Lenovo gaming mouse). As I expected, it did not function once I pluged it back. I tried to log out before rebooting.At that time Windows crashed and I saw the BSOD for 1 second before the computer shut down and reboot showing the Novo Button Menu (the keyboard was still not responding at this time).I rebooted by pressing the power button, once again some worrysome electrical noices while I was doing so.The computer restarted and once again noices from the hard drive + fans at full speed. Any suggestion ? Are BIOS updates bugged ?Thanks in advance for any help. 

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RELEVANCY SCORE 64

Hi. I have a problem with my newly bought Lenovo Ideapad 320. I recently bought the laptop around 1 week ago. It is a great laptop with good specifications. Though I have noticed some rather dissapointing dents and other problems on the body of the laptop. Below are the pictures of the dents and some other problems too.   As you can see in the picture, the touchpad is dented in a circular form.   Some of the keyboard keys seem to be at faulty because. The height of the keyboard keys are not even. It looks like someone has violated the keys playing games or what not.   The metal near the touchpad seems to be bending upward. These are the dents I mentioned above. I have tried reaching out to Lenovo Support by filling up the form online. Though it has come to a dead end since I have not received any reply. I hope the Lenovo moderator itself can help me through this problem. I paid a lot of money for this laptop and I was hoping for none other than a perfect condition for the laptop itself. It was rather dissapointing to face this problem. Here's hoping that this will be covered by my warranty. I'm hoping help from other users from Lenovo community too. Thanks.   

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RELEVANCY SCORE 64

Purchased a new lenovo ideapad 520 with windows 10 preloaded. installing the drivers downloaded from HP website for the Laserjet MFP126NW gives "UNEXPECTED KERNEL TRAP MODE" error with a blue screen . repeatedly tried .the drivers work with other DELL Laptop , but LENOVO Says their is hardware OK , Driver problemDid a Hard Reset as well, but no resolution ... ... now stuck.WIndows version is 1709 build 16299.15anybody can help , please ....

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RELEVANCY SCORE 63.2

I have an lenovo Ideapad 310 15 ISK model 80UH and suddenly appears a blue screen from windows 10 showing a error code :CRITICAL PROCESS DIED, código de parada. I have called microsoft support and they said that it could be a hardware problem. they suggest me to keep in contact with LeNovo to know if exist some tools to diagnose if there is a hardware problem in the notebook or not.Please tell me how i can run any tool to check hardwaere conditions in my notebook.Tks

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RELEVANCY SCORE 63.2

Good morning, i have buy also a Lenovo Ideapad 310 15 ABR with dual graphic R5 and Radeon R6 M435DX.After 3/4 month with Radeon driver upgrade i see that the notebook restart during work. I am not sure if this was due to this problem.After the reboot during my work at notebook i have a persistent black screen on logon (when need to enter the user password) for several minutes with only mouse cursor visible. Three week ago i see that graphic was slow.Then when i see the Task Manager was present only R5 integrated AMD video card with 512 MB of diedied memory.Radeon R6 M435DX with 2 GB of memory was not visible.I try to change on BIOS on Dual Graphic Card and switchable graphic card, but with no result.If i see system information i see Radeon R6 M435DX like cached hardware.On device proprety: "Currently, the hardware device is not connected to the computer. (Code 45). To solve the problem, connect the device to the computer again."Lenovo Vantage do not found problem. There are problem with Radeon R6 M435DX device?I can open the notebook to see the device or this invalidate the product warranty?

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RELEVANCY SCORE 59.6

I, too, have had the same issue that users in this thread are reporting. I have a U410 bought in the spring of 2014. There was a break at the hinge and the screen is separating from the lid. I've never dropped the computer, this issue arose one day after general, every day use. I've attached photos of the issue for others to reference.
 
11/17 EDIT: Moved to front of thread for escalation purposes. Amy_Lenovo










Solved!
Go to Solution.

A:Re: Lenovo Ideapad U410 and U410 Touch broken hing...

I am not having a very good repair experience. My exactly (to the date) 1 year Ideapad U410 hinge broke. Was not dropped or put pressure on - just poor workmanship. Sent to the 'authorized' repair centre in NOrth Bay Canada. Turn around time is 7 business days. All I get is a message - waiting for parts.  This is terrible when a large company like Lenovo can't get parts where needed.I am going through a very rough time as my business is affected

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RELEVANCY SCORE 59.6

My laptop's monitor is broken, so I use an external monitor plugged in through an HDMI cord. I updated to Windows 10 and can't figure out how to toggle between display settings. I know you can do Windows + P and select expand, but seeing as I have a broken laptop monitor I can't do anything.

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RELEVANCY SCORE 54.4

If you think this story is too long, please jump to the end for the executive summary. I bought a Thinkpad Yoga 15 a little over a year ago. I live in Belgium, but close to the Netherlands and Germany border. I bought my laptop in Germany as it was the only place in a 200 km radius that had the laptop on display. After slightly more than a year, the middle part of the power connector on the machine broke. Not because of a fall or something else, just daily use. The machine itself basically moves from the downstairs desk to the upstairs desk, so the only thing that happens that the power cord is removed and reinserted at its new station. This is covered under European Warranty Law, but as I had a 3YR NBD Warranty Extension, I expected this to be fixed without problems. I created a ticket through the (rather archaic) ticketinterface, and expected to be contacted the next day. However, it took 7 days for an IBM Global Services employee, to whom Lenovo apparently outsourced their technical support, to contact me. I was asked to provide some photographs of the problem and to e-mail them to the support person ? he neglected to provide an e-mail address. The ticket system does not support attachments. As a workaround, I uploaded the pictures to my Google Drive and put the link in the ticket tool. This was not seen by the support person, who had told me that a technician would stop by the next day. I made sure there was someone home, but no technician showed up. This was, it turned... Read more

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RELEVANCY SCORE 54

,Comment proceder a l'ouverture du cache cd?
 
French to English translation.....
 
How to open the cd cache?
 
Mod's Edit: Google translated for benefit of English readers. Since this is an English forum, please post in English as it will ensure a better response. Thanks!
 

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RELEVANCY SCORE 52

Hi ,         We purchased 3 lenovo ideapad 110-15ISK Laptops (ideapad). in that i installed windows 7 professional os. i am trying to incre,decrease screen brightness(fn+f11,fn+f12). but brightness control buttons not working. how to control brighness part.Now brightness is very high. Because of this brightness i am getting eye pain. So Please provide me solution for brightness control. my mail id : [email protected]  Thanks.  

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RELEVANCY SCORE 52

Hey guys, I have a Lenovo Ideapad IdeaPad 100 14ibd - win10 and basically im planning on formatting my laptop to get rid of all the stuff/unknown files that are terribly slowing down my ram. But im still new to this process so im wondering if using Lenovo's Onekey recovery is a good thing but then i saw the Reset this PC feature of windows is another thing. My question is, what would be the more recommended thing i should do to get my laptop to its original state just like the new windows 10, or are there any difference within those  two?PS: I got my back up files all set from this laptop to my external hd already Thank you!

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RELEVANCY SCORE 52

Hello I recently reset my ideapad 510-15ikb using the lenovo recovery usb method. After reset the Device make in Lenovo Vantage shows IDEAPAD not ideapad 510, also the battery gauge / vantage toolbar is not present anymore.

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RELEVANCY SCORE 51.6

I want to know that Samsung 850 EVO 250 GB Laptop Internal Solid State Drive (MZ-M5E250BW) is compatible with my laptop?

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RELEVANCY SCORE 50.4

Lenovo Ideapad 700 i5-6300 /  8GB RAM  / 500GB HDD / GTX950M ORLenovo Ideapad Y700 FX-8800P / 8GB RAM / 1TB HDD / Radeon R9 M380 4GBWhich one of those will perform better in GAMING? Does any of these two got GPU throttling problems?Which is best suited for a gamer?Thanks in advance. 

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RELEVANCY SCORE 50

So everything has been working fine on my laptop until about 10:30PM EST tonight. I bought it new in August 2011.
Specs:
 
OS: Windows 7 Home Premium
CPU: Intel Core i7-2630QM @ 2.00 GHz
RAM: 8 GB
HD: 750 GB
BIOS: 45CN36WW
 
It's always been a fine machine with NO problems.
However, last night there were Windows 7 updates that were installed and then restarted my computer. I had not gotten a chance to check exactly what they were though. About 10:30 this evening, flash crashed in Mozilla Firefox which is not that uncommon, and from there Firefox closed, and so did my Microsoft Word and Excel apps that were open. From there, my computer began to shut down and restart. When it went to restart, all it could do was go to the opening Lenovo screen which gives you the F2 (setup option) and F12 (multiboot menu option) as it typically does. Besides a thin strip at the top that appeared after about 30 secs that only displays moving static that eventually will just stick, that is where the boot process ends. No Windows 7 screen, and certainly no opportunity to boot into safe mode to check for any problems. The screen freezes and goes nowhere.
 
So basically, all I'm getting in terms of boot options are lenovo features, not windows 7 features, meaning it won't boot into windows 7 or windows 7 safe mode no matter what I try. The biggest problem here is that I have no windows 7 disc to even try to boot from my dvd drive.
 
Anybody have any suggestions on what the probl... Read more

A:Lenovo IdeaPad Z570 - Crashed and now won't boot past opening lenovo screen

Are you able to get into the advanced boot menu by tapping F8? It might not be listed on the startup screen but it should still be there.
 
If not you can burn a repair disc from any PC with Windows 7. Theres steps from Microsoft Here.

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RELEVANCY SCORE 50

I am totally disappointed in Lenovo's customer support. My lenovo 710s was bought less than 1 year ago (as of 10/6/2017, when I sent it in for repairs) and had 2 years warranty (1+1 year of extended warranty). I sent my laptop for repair due to a white spot issue on the monitor, affecting viewing of webpages and videos. However, the laptop was returned after 3 weeks without any fixes/repairs, as Lenovo claimed that it was a cosmetic issue. I wrote a message on their customer care website on 3/7/2017. However, they ignored me and there was no reply to date.  I thought Lenovo is a reliable and popular brand. However, it turned out to be a horrible decision, much to my dismay! 

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RELEVANCY SCORE 49.6

Hi, having formatted the PC, with windows 10 original, I would need the original theme of lenovo ideapad 100-15IBD (I do not mean the background but the theme itself and how to install it permanently in the PC) and additionally, the stock app of lenovo. Thank you very much kind regards!

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RELEVANCY SCORE 49.6

Dear All,

I'm unable to access BIOS on - Lenovo IDEPAD 100-80MJ? I tried from Windows 10 by going on:
Settings-Windows and Security-Recovery-Advanced Startup-Restart, but after restart I'm not getting that option saying UEFI? Regards
 

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RELEVANCY SCORE 49.6

I have an Asus R558ur which work fast than IdeaPad 310, The quality of my Asus laptop is better than this Lenovo laptop. The Asus laptop cost me 36K and this Lenovo laptop cost me 45K. Lenovo laptop comes full of garbage apps (MC Afee), blah blah, If I run both sides by side. From now on I will never use any lenovo product and will never guide anyone to use lenovo anymore. Done! 1. Asus laptop has a keyboard and better shift key ( In Lenovo it's small).2. VS run faster on Intel 6200u based Asus then Lenovo. 3. Lenovo runs Lenovo.imcontroller and too many s** in the pc. Why the hell Lenovo not even tested the thing they ship. Did Lenovo hardware team even test the keyboard quality before shipping the product? Quality of Lenovo product is worst

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RELEVANCY SCORE 49.6

New Yoga 700-141SK: Ran the Lenovo Support Center Hardware Scan and the Video Card Mathematical Operations Test has failed rendering the Report: WVC007002-UL7BPL. Is there a tried and proven solution out there? I have had a look at the solutions on the forum and am not satisfied that the solutions offered prove that the problem has been resolved. It is reasonable to expect Lenovo to make available a solution as a matter of course instead of end-users of "afflicted" Lenovo devices having to request/search for a solution(s).

























Lenovo Support Center Hardware Scan - Video Card Mathematical Operations Test Result Code; WHD00V000-UL7BPL.JPG ?98 KB

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RELEVANCY SCORE 49.6

Does anyone know the functions of the Lenovo Utility app? I am aware that it flashes up with an on screen symbol when the caps lock or num lock is pressed but what else can it do? I only ask as I want to disable it in order to stop the on screen notification that caps lock is on from appearing everytime I press the key. However I read somewhere that the app also handles the battery management and don't want to disable it if it will harm my pc. When I go into details in task manager it just appears as Lenovo Utility. So can I safley diable it? or will it cause an issue? Thanks   

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RELEVANCY SCORE 49.6

hi.i was using my computer with battery conservation on a few days ago but next day i used the pc i couldn't use it. i losed that option and i really need it because i need to use my computer all day does anyone know what can i do?i already tried to reinstall the drivers and lenovo vantage too and nothing


























Capturar.PNG ?70 KB

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RELEVANCY SCORE 49.6

Hello! I am new to Lenovo and picked up my 1st laptop yesterday when my HP died. I have always had HP and grew tired of how easy they break & poor battery life, so I wanted to try a different band. I love the computer, the keyboard, track pad & screen are amazing. I bought the ideapad 320-15IAP for about $330 (Including tax) The specs at the store advertised 4.5-5 Hours of battery life, but I have not been able to get a charge better than 2 hours. For someone that uses my laptop at work and on the go, this will not do. Can any one offer up any advice? Does lenovo sell stronger batteries for ideapad that I can replace with this current battery?  My next issue is the Windows 10 update that you are forced to do, I have been trying to install it since 9PM last night, it is now 9PM tonight, a full 24 hours, and it has not fully installed. I have done my fair share of google searches and many people have had these same issues too, but no good solutions outside of deep computer hacking, I don't want to have to do that on a brand new computer. Thanks for any and all help!

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RELEVANCY SCORE 49.2

My ideapad has been broken since I bought it. Finally sent it off for repair a couple months ago. It's been 6 weeks and Lenovo still has it. What the duck man, 6 weeks and no ETA on the parts.  Why do I put my trust in Lenovo if I can't even get my laptop repaired in a reasonable amount of time? I can't even recommend Lenovo to anyone because of this because they SUCK.  Serious. If it takes this long, you eat your losses and ship out a replacement you idiots. Will never buy again.

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RELEVANCY SCORE 49.2
RELEVANCY SCORE 49.2

Hello, I need help on my Lenovo Companion app with it's dust removal option. I just bought my Lenovo ideapad 700 for a week now. Previously I had the dust removal option in the Lenovo Quick Optimizer widget on taskbar. After I turned it on, the option never existed anymore in the quick widget and even in Lenovo Companion app itself. Would really love to see this feature again in my new laptop.

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RELEVANCY SCORE 49.2

Hello, I need help on my Lenovo Companion app with it's dust removal option.
 
I just bought my Lenovo ideapad 700 for a week now.
 
Previously I had the dust removal option in the Lenovo Quick Optimizer widget on taskbar.
 
After I turned it on, the option never existed anymore in the quick widget and even in Lenovo Companion app itself.
 
Would really love to see this feature again in my new laptop.
 
 
Moderator comment: Subject edited to match message text.

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RELEVANCY SCORE 49.2

I recently factory reset my laptop and it said it was missing some things and shut off. Later, I turned it off and all it does is show the ?Lenovo? screen, goes black, then grey in a endless loop. How can I fix this problem?

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RELEVANCY SCORE 48.8

Hello the bottom case of my Lenovo ideaPad Yoga 13 just broke and now i cant open the laptop or close it without breaking it a bit more, is there anyway where i can buy a replacement? or does anyone own somehting that can help me? i dont think sticking it would be helpfull but it might if you have done it?Please help i really need this.Thanks! 

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RELEVANCY SCORE 48.8

Hi there, I broke the lid of my Lenovo IdeaPad U410. Found a new one for the Lenovo Y410 series on ebay and wanted to ask whether it fits on the U410. Thanks in adavance.Maltose

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RELEVANCY SCORE 48.4

When I do a Hardware scan using the Companion all areas go through OKButWhen I use the Solution Centre for Hardware scans it stops at Mathermatical Operations test & goes no further.Question why?

A:Lenovo Companion v Lenovo Solution Centre Hardware Scans

(1)Update your Intel Graphics driver from your support page.(2)Install LSC 3.6.002 from here:https://pcsupport.lenovo.com/us/en/lenovodiagnosticsolutions/tools/lscoverview This should clear the math error.

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RELEVANCY SCORE 48.4

After installing Ubuntu on my ideapad 100-15IBY type 80MJ, my BIOS appears to be broken. I was not happy with the Ubuntu distro and I wanted to install something else, but I was not able to boot from either USB or CD-ROM after this install. In fact, any changes made in the BIOS is not saved (I tried resetting virtually everything). At first I thought this must be due to a problem with the EFI partition or bootloader, so I disconnected the SSD drive but then BIOS could not find any bootable media. I also tried replacing the CMOS battery (atleast I assume this is the CMOS battery, a CS2032 battery on the motherboard), still no improvement.  What can I do to reclaim my computer? Would it be possible to remove the harddrive, put it in another computer and install windows and so update the bios from lenovos winflash bios updater? Or is there an easier option? I suppose lenovos winflash thing will not be working under WINE? Not being able to boot from USB is really a big issue for me...

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