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Lenovo G50-80 Hinges and Known Issues?

Q: Lenovo G50-80 Hinges and Known Issues?

Hello,I have an HP m6 that suffered from constant hinges breaking, despite getting them replaced, they break in 1 year max. Normal usage and no going outdoors I swear.I then got yesterday a Dell 5558 that im returning due to its touchpad and screen's washed colors. Now I'm here, about to get a G50-80 or a Z51, so my question is related to the G50-80 here: 1- What are the known issues? Everythin got issues, i'd rather know them before buying than after. 2- Hinges... anyone experienced or heard about problems related to them breaking and so on? Thank you

RELEVANCY SCORE 200
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A: Lenovo G50-80 Hinges and Known Issues?

hi,I have purchased Lenovo Laptop G50-80 on Nov 1st last year. I did face the issue. First the hinges become tight.Even for Normal usage, the two bottom screws peeled off. The bottom case is being pulled apart near the hinges.When I approached the Lenovo service center , they said the whole case is to be replaced. They charge me USD 80. They said it will not be covered under warranty. In my view, they have made plastic support , instead of metal. Any justice ?

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RELEVANCY SCORE 54.8

I have recently visited Lenovo service center to fix an issue with my fault keypad, as my laptop is under extended warranty a new keypad was fixed as a resolution. Service executive reported that the hinge has a problem and need to get it fixed before getting worse. After fixing the new keyboard the hinge issue became more annoying as the left hinge thread completely released and now when I re-visited the store and inquired for a fix they informed that hinge repair will not cover under warranty and forwarded a quotation for 10000 rs approx to replace the lower and upper case completely. Its hardly 2 years that I used my laptop and ran into multiple issues, before replacing the keyboard the threads are available and has a minor issue but after fixing it, threads got completely released and started making sounds, the same has been reported but there is no proper response from the executives.

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RELEVANCY SCORE 54.8

Hey all,  I have loose hinges and want to replace them on my t61. I red the instructions on that link: https://forums.lenovo.com/t5/ThinkPad-T61-and-prior-T-series/How-to-replace-loose-broken-hinges-on-t... Just to make sure - In order to take off the lcd front bezel - it's only 5 screws and just pull it up gently all around? Is that glued or latches?  No need to get the back cover of the lcd too? Cause on HMM it seems I have to take back cover too.  Thanks in advance 

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RELEVANCY SCORE 54.8

Hey everyone, I'm beginning to have issues with the black hingest on my laptop. It happens when I open the laptop up and you'll see on the picture (hopefully) what I'm talking about.  I tried to research this issue and found a few posts and youtube videos but it looked like the issues involved something inside of the laptop while this appears to be a bit different. Any help on how I might be able to fix this is greatly appreciated.


























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RELEVANCY SCORE 54

Seems there are some design issues and manufacturing defect with the way Lenovo Egde 2-in 1 touch screen works. The right hinge somehow has come loose and then it forces the screens to separate. When you close the laptop it seems to aggravate the situation.  I have certainly not dropped it and mishandled it. Searching on the internet it seems to a very common issue. Wondering how should I go about getting this fixed. Does anybody have some fix and something? is there a recall? Its a fairly new laptop with good specs. See attached pictures.everything still worksClosing it seems to split the screenskeep the laptop open at all time to prevent it from falling apart.The laptop screen is seperating due to hinge issue.

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RELEVANCY SCORE 54

I have been having an absolutely MISERABLE expereince dealing with Lenovo with this computer.  About 2 weeks ago, the left hinge on my pc notebook began sticking and with routine opening and closing, which has forced the separation of the casing from the screen.  It was under waranty until 12/28/2016.  I placed my first call on 12/27/2016 to get the process going and have gotten nothing but a runaround with each call to India I make.  Each time, I get a guarantee that I will get a call back within "3 business days" to no avail.  I am told that my case is escalated and I should expect an email from a "case manager" and should get an email within 24 hours, and NOTHING.  I have taken out an extended warratny with Lenovo based off the suggestion of my call on 12/27/16 in order to get in home assistance, and nobody want to aknowledge anything to help with this case.  Any help that anyone can provide to help expedite this process, whether it be a strategy to get someone in America to actually call me back, another number beyond the one on the website to spreak to someone "higher up," etc.  I am beyond frustrated with this case and am about done with Lenovo...


























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RELEVANCY SCORE 54

1. Can anyone send me the part no. for the hinges of Lenovo G560.2. My laptop generates a lot of heat - when I place my hand near the exhaust fan there is a lot of heat comes out. Does anyone have a solution for this.3. After upgrading to Windows 10 - The laptop does not detect my WD My Passport Ultra - Is there solution.

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RELEVANCY SCORE 54

I import Lenovo Laptop and during the last 2 weeks I had two compaints from clients that they cant close their laptop since their is something broken.  When I remove the from front bazel of the display I found out that the hinges were broken and in consequence the back cover was also broken from the screws and funnily enough always the righthinge. The Model is lenovo 100-15IBY. These two laptops are still under warranty and I have to pay for the parts (around Eur 68 ) since I cant claim them. Now I am seriously considering to stop importing lenovo Laptops. Lenovo must improve their quality for sure.

























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RELEVANCY SCORE 54

I import Lenovo Laptop and during the last 2 weeks I had two compaints from clients that they cant close their laptop since their is something broken.  When I remove the from front bazel of the display I found out that the hinges were broken and in consequence the back cover was also broken from the screws and funnily enough always the righthinge. The Model is lenovo 100-15IBY. These two laptops are still under warranty and I have to pay for the parts (around Eur 68 ) since I cant claim them. Now I am seriously considering to stop importing lenovo Laptops. Lenovo must improve their quality for sure.

























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RELEVANCY SCORE 54

Hi I have a Lenovo Yoga 15I have replaced the screen bezel twice now. The tight hinges simply make the bezel tear appart and eventually break apart the interior frame. So - how do I loosen the hinges ? Thanks in advance.

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RELEVANCY SCORE 53.6

Hey there, Both hinges of my Ideapad 300-14ISK are now broken after 6 months of light use. The right one started to freeze after less than 2 months from the purchase date. It has resulted in breaking the LCD cover as a result as I opened or closed the lid. About a month later, the left hinge did the same. I can't open or close the lid at all now. I am now looking for a replacement for those hinges since I gave up on trying to resolve this with the support team although it is still in the warranty (however I bought it from outside the US. They're claiming that's why they can't help me). The Lenovo website has 2 parts for the hinges for this model but I can't understand the difference between them. First one is "5H50K14044 - HINGE L+R LIMR L300-14IBR" while the second one is "5H50K14032 - HINGE L+R L300-14IBR". I can't figure out the difference between both parts. The only difference in the name is the "LIMR" word in the description of the first one. Does anyone understand what the difference between both parts is? Thanks! 

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RELEVANCY SCORE 53.6

The other day I was closing my ThinkPad Yoga, and I noticed a bad-sounding crunch. I tried opening and closing it again, but there didn't seem to be a problem. But I noticed today that something definitely has happened. Now, my hinges are out of alignment with one another. The right hinge looks OK, but the left hinge looks kinked forward. This causes the screen to be lopsided when in laptop mode, but it it also noticeable when the laptop and screen is flattened out. See in the the following image how the right hinge is flat, but the left hinge is kinked up?  Is there anything that can be done about this?

A:Lenovo Thinkpad S3 Yoga 14 hinges are out of align...

Ouch.... that's gotta hurt  I just grabbed my TP Yoga 14 to see if there is a way, without forcing it, to turn it into that position and it is not possible. Maybe it is time to send you machine to the local Lenovo Service Center and ask if the warranty will take over that. Regards 

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RELEVANCY SCORE 53.6

I have been using my Ideapad as both a laptop and a tablet and the hinge on the left side had started to crack and the screen is now leaning to the left. Is there any way I can fix this? I looked and it says the limited warranty I have doesn't cover this and I seem to not be able to get the Protection Plan either.

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RELEVANCY SCORE 52.8

I am about to buy a second-hand Lenovo X1 Carbon (2016). After a market research I found the following video.Is this true about the durability of the hinges or it is a commercial trick by DELL? https://www.youtube.com/watch?v=uFtqBUF3avo  

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RELEVANCY SCORE 52.8

I have a HP ENVY TS 15 Notebook PC which is not even 2 years old but the screws on the back cover have comeoff due to a faulty hinge design where the screen hardly opened till 100 degrees from the keypad. Has nyone faced the same issues with the model of the laptop and does anyone know the size of the screw which could be used on this back cover. I am surprised that the faulty design like this was put into production without checking the ergonomic convenience of the screen position

A:Issues with the hinges of HP ENVY TS 15 Notebook PC

@Parry0510

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 51.6

 I recently bought a HP spectre x360 15'' touch screen laptop from best buy. Within 2 months of my usage , while opening the laptop last week, the screen got cracked from the centre . This was totally unexpected. Just by opening the laptop , the screen has a crack in it. I have found several people with the same issue. Also , the hinges of the laptop are way too loose. The screen looks a bit slant . I have found this issue common with alot of people. This is not the problem. I have been to bestbuy , given my laptop for repair. They are charging me $514 for it. This is extremely expensive , given that the laptop cost is around 1000$. The screen repair costs me $514 which is way out of my budget. I dont think this is done and fair. I am ready to spend a bit of money for repairing it even while considering the poor design of this laptop which i realize now , after using it for a while. I cant spend half the laptops cost on only my screens repair. Please look into the matter and give some positive feedback. This has been dragged way too much and its urgent as per my situation.

A:Hp Spectre x360 : Screen Issues and Hinges Loose

@saurin94

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 50.4

Hello everyone! I'd like to tell about an issue with a laptop and seek your advice on the problem I have. I will start from the beginning in order to present the whole situation. In 2015, on the 16th of August, I purchased a Lenovo IdeaPad Y7070 laptop from Russian vendor. I also live in Russia (St. Petesburg), so I tried to get support there. After a little while, a registered at Lenovo Support site and found out that my laptop is covered by warranty that ends on 2017-03-18. I though that was good to know and went on to using a laptop. Everything was good and fine until one day in November, 2016 I opened a lid of a laptop and it went with a loud cracking sound ? the hinges were torn out of the body of a laptop and it seemed like plastic that held the whole thing together was broken. There were no prior issues with a device, so I wrote an e-mail to the vendor I bought it at, described the issue and they replied that that is not of their concern what Lenovo Support site says and that their warranty was only 1 year and it ended on 2016-08-17. Okay, I thought, and went to Lenovo Support site again to find service providers in St. Petersburg. I found one and took a laptop there. Indeed, they said that I have to pay for repairs and they have to change both screen and bottom covers in order to fix the problem. And as they have no parts in stock, I have to wait from 1 month to indefinite time for the parts to arrive. I brought the laptop the... Read more

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RELEVANCY SCORE 49.6

Hi
Today I face the same issue with poor quality hinges which got broken. I will request  all to say no to DELL laptop. 
Service Tag:<Service tag removed>
Express Service Code: <Express service code removed>
After 6 -7 month of use your hinges gone. Dell India support say, this does not cover on warranty.here was no drop, spill or accidental damage done to the laptop.
Dell India support  say it is due to usage. Please note laptop is meant to be use and not to keep on showcase. If your hinges broken with in 6 month, do you think next time the same user will ever look for a Dell laptop.
Either improve your quality in India or replaced your poor quality spare. Or else simple go away from India.
Our PM Mr Modi will not tolerate such poor quality service to Indian. I am going to take this matter to highest level. Please inform your India service to replace my hinges asap.

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RELEVANCY SCORE 47.6

HiI have a Lenovo Ideapad U530 and the hinges stock and broke the screen, I have already ordered the screen but need to find the front cover for the hinges, but was not able to find online or find FRU number. please help me with this issue. Thanks 

A:need to order lenovo u530 hinges cover or find FRU number to order online

Have you tried using parts lookup?  Choose "Mechanical Assemblies" on the left under commodity type.  Dont post your serial number here but if you put it in parts lookup you will find parts for your laptop.  I just looked up Generic u530.
 
https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/ideapad-u-series-laptops/ideapad-u5...
 
With that part number you can get at Lenovo Encompass store.  Please verify part numbers before buying.
 
https://lenovo.encompass.com/item/10201597/Lenovo/90204060/Ma_Mechanical_Assemblies
 
The above are for the hinge.  For the hinge cover  choose "LCD parts" on the left side under commodity type.  Below is hinge cover.
 
https://lenovo.encompass.com/item/10201593/Lenovo/90204056/Ma_Mechanical_Assemblies

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RELEVANCY SCORE 46.8

Never buy a Dell Inspiron 5558- Hinges broken with in 6 month and Dell warranty does not cover their poor quality spare.

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RELEVANCY SCORE 43.2

Hi  We have purchased a Lenovo Yoga Laptop on 20.01.17. From 10th of April onwards , there is some issues with Laptop Power Button .We are not able to switch it on using power Button. We had a talk with call center executives, Senior Executives & service Head of Kolkata, but still there is no proper update. We are still in Dark .They are not able to provide any proper information about parts availability.Ticket Ref No. is 7007963157.As the Laptop is very high valued  & purchased on the month of Jan.We are in regular touch of Service Head since last week & he is still not able to provide proper info about the parts availability .NOw he says he is sending an engineer to inspect.THis is not at all acceptable.  Any suggestions Would be helpful.

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RELEVANCY SCORE 43.2

I used Lenovo Settings on my Lenovo Yoga 3 11 for the battery conservations mode. So I was forced to install Lenovo Companion since it recently replaced Lenovo Settings.Ever since I did this, I have noticed the following:* Screen brightness keeps changing by itself slightly* Screen contrast keeps changing by itself slightly* Colours look muted and unsaturated, and filtered. Makes the sceen look worse than it should.* trackpad is only ignorred if the tablet mode is fully flat. The slightest opening causes the trackpad and keyboard to become sensitive. All of this irrespective of whether Dynamic Brighness Control is enabled or disabled in Lenvovo Companion hardware settings, and regarless of whether recommended hardware settings are used.Anyone else noticed anything similar? I'll report back after I've uninistalled the app to see whether any of these behaviours disappear.

A:Noticed issues ever since I installed Lenovo Companion (which replaced Lenovo Settings)

So I deactivated "Change brightness autoatically when lighting changes" in Windows Display Settings. This seems to have been the cause of the brightness and contrast changes, but the colours still look blander than I recall. Sorry to suspect Lenovov Companion so quickly, but the changes coincided with it's installation. Admittedly Windows 10 Fall edition just landed too.

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RELEVANCY SCORE 43.2

Hello,My Lenovo laptop is not starting.When I press the power button the Lenovo logo appears. After that there is an error message and the laptop prepares for automatic repair. But as the repair screen comes up nothing happens thereafter. The black screen remains. Even tried reinstalling windows but after selecting the usb drive for booting nothing happens. The same black screen remains. Does anyone knows the issue?

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RELEVANCY SCORE 43.2

Hello! I am new to Lenovo and picked up my 1st laptop yesterday when my HP died. I have always had HP and grew tired of how easy they break & poor battery life, so I wanted to try a different band. I love the computer, the keyboard, track pad & screen are amazing. I bought the ideapad 320-15IAP for about $330 (Including tax) The specs at the store advertised 4.5-5 Hours of battery life, but I have not been able to get a charge better than 2 hours. For someone that uses my laptop at work and on the go, this will not do. Can any one offer up any advice? Does lenovo sell stronger batteries for ideapad that I can replace with this current battery?  My next issue is the Windows 10 update that you are forced to do, I have been trying to install it since 9PM last night, it is now 9PM tonight, a full 24 hours, and it has not fully installed. I have done my fair share of google searches and many people have had these same issues too, but no good solutions outside of deep computer hacking, I don't want to have to do that on a brand new computer. Thanks for any and all help!

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RELEVANCY SCORE 36.8

recently purchased Lenovo Yoga 530 Notebook. I'm quite happy with it, but it seems I did not pay enough attention to USB-C port specs when choosing a laptop.I tried connecting the 530 to a Lenovo USB-C Docking station (not sure what's the model, but it has 2 DisplayPorts), but only Ethernet was working and nothing else: no monitors, no nothing. It seems that Thunderbolt functionality is necessary for USB-C docking stations to work properly.I was wondering, which docking station would be compatible with Yoga 530? I am unable to even find Yoga 530 in Lenovo's accessory picker-tool. Free movies 2018 | 1337x mirros and proxies |  Free Quick shortcut maker APk

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RELEVANCY SCORE 36.8

I bought yesterday a Lenovo 50-70. Issues: 1. Keyboard tray is pushed inside when you press the keys.2. On the right side of touchpad, the wrist pad where we keep the wrist while typing is getting extremely hot. i am confused if the same is any HW issue. Any expert advice? 

A:Lenovo g50-70 issues

hi faddyie,
 
Welcome to Lenovo Community Forums!
 
About the heating issue, It may be just normal, just make sure the computer has enough ventilation underneath when you use it.
   Im more concern about the keyboard being pushed it when you press a key.
 I strongly suggest you bring the computer where you bought it and have them look at the issue as this may seem to be a hardware issue.
 
Regards
Solid Cruver




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RELEVANCY SCORE 36.8

Good Day All So i received a Lenovo T61 laptop from my monthers work seeing as they sell all their old units when they have no use for it anymore I received the laptop installed with Windows XP seeing as all there programs they developed was based on Windows XP. Now my biggest issue was i never tested if the usb ports worked when Windows XP was installed, but never the lest i intalled Windows 10 (From a USB drive). Everything worked on the laptop but not the USB ports. I intalled every single driver i could find for the laptop and till no working USB ports. I then intalled Windows 8.1 and still nothing My last option was to go for windows 7, but still it did not work. The usb ports work when booting from them but as soon as i boot into windows they stop. Why would this be?? Maybe i dont have supporting drivers? Also i must also just say the Laptops battery is dead as can be and maybe thats a reason why ports dont work, i really dont know and i have read every page i could find and still i cant solve my problem Sooooo . . . . any help or advice would be great Regards

A:Lenovo T61 - Usb issues

So you have installed Windows 10 form USB drive, but now USB ports are not working under WIndows 10? That's strange.Did you try to install latest Intel chipset drivers? Do you have any warnings in Device Manager?



T61 (6457-A88), T8100 (undervolted to 0.95V @ full speed), NVS 140m (undervolted to 0.95V), 3GB RAM, 15.4" 1280×800 WXGA, HDD Toshiba 400GB, Windows 10 Pro (X64)Lenovo Vibe Z2 Pro

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RELEVANCY SCORE 36.8

Hello,  I just bought a freedos lenovo G50-80 a few days ago and installed windows 7 pro on it and i'm already running into several issues with it:  I can't change the level of brightness on it ( it's not on the control panel and using F11 & F12 doesn't work)There is no 'sleep' option only a 'hibernate' option and when I try to reboot it afterwards it freezes and I have to turn it off by removing the battery and/or the cable and then putting them on again and turn the laptop on all over againHDMI doesn't work... like at all, it doesn't even give me the option to connect to a projectorIt never reconizes my headphones when I plug them in and I have to keep trying and retrying a million times before it works Just what is going on with this thing?? Help me please.










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A:issues with Lenovo G50-80

Hi HC,
 
Welcome to Lenovo Forums.
 
We are really sorry to hear about the issue you are facing.
For brightness issue, I would recommend for you to download and install the latest chipset & energy management driver & check if the issue still persist or not.
 
For not sleep issue, Can you try turning ON or OFF the Hybrid Sleep
Here's how you'll get to the settings.
When you put the computer to sleep, is the power button blinking?
- Link to picture
 
If not, this is probably the reason why the machine is not waking up from sleep because it's not asleep in the first place. In this case, reboot the machine, perform a clean boot and observe (this is to isolate any processes running in the background that's possibly interfering with the sleep process).
 
Other things that you can try:

Check this Recommended Settings for Sleep
Turn off Fast Start-up

 
For HDMI issue, please check by performing the Flee-Power in the computer then re-install then connect the HDMI and check by pressing Winkey+P select ?Projector Only? option. Below are the steps to check and resolve the issue:
 

Remove the battery and any other peripheral device connected to the computer.
Hold the power button for 10-15 seconds and then connect only the AC Adapter and try to turn ON the computer.
Open your Lenovo Energy management and turn off the Hard Drive power Saver option.

 
I would try shining a flashlight into the ... Read more

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RELEVANCY SCORE 36.8

So I bought my G50-80 in September 2015 (and upgraded to Win 10 64-bit). At around 2018 the battery life deteriorated (which is normal and expected) and if the batter drained it would need a few hours to get enough charge to boot it back up I took it to be looked at as I thought it needed a check up. No real issues so I bought a new battery In 2018. Now that new battery is refusing to charge, it drained from 45% straight to 3% and has drained completely.

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RELEVANCY SCORE 36.8

My lenovo laptop was shut down incorrectly,  upon starting it again i get the preparing automatic repair, a minute later i get the " repairing a disk error. This may take more than an hour to finish".  Its been a full day now and still have the same screen with disk reparation and nothing really happen. Whats the issue here?? Appreciate the help.

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RELEVANCY SCORE 36.8

Hello.I've had my Lenovo G50-70 for quite some time now, once aquired as a christmas gift. Nowadays i use it for gaming, but sadly i've also had certain issues with it. For example, one already adressed in the fourms, screws randomly falling off the computer. It was too late when i noticed this, so now i've lost 4 out of the 10 screws in the back plate of the machine. Also, an issue with the battery, because of wich, i have to put the computer into hibernate in order for it to charge. This one i suspect could be just because of usage.Something i came across while searching about my problems was the fact that the model itself was discontinued.So my questions are:- ¿What caused the discontinuation of the product, and is it somehow related to my personal issues?- As far as i know, my warranty has expired (1 or 2 years ago, actually), so, ¿could i somehow renew it, or proceed in an action of such kind about my product?Thanks.

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RELEVANCY SCORE 36.8

From one day to the other my G50-70 operating under windows 8 refuses to recognize the external optical mouse. The touchpad functions normal. 2 Lenovo driverpackets change nothing. In the hardware every mouse I plug in gives a device witk a problem, but nothing wil supply a working driver. To top it of, a lenove optical mouse gets the label "unknow device" and on trying to match it to the two sets of extra drivers give the message:  can't install, check the manufacturer.... So? Any idea what I can do?

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RELEVANCY SCORE 36.8
Q: hinges

I have had my HP now for 2 years. The hinges as come loose and found that even the bottom screws are missing. I mainly use my HP on the desk or when I am sitting in front of the TV.  I have handed in the laptop to Chaos computer who came back to me letting me know that the real problem isnt the hindges but the keyboard itself detached itself from the board. The screws are missing. This board will cost me R3999 to replace and this is without even the labor. My frustrations comes that I have spend over R15 000 on this machine which hardly lasted me two years. I cannot spend another R3999 on it. There were several complaints to this complany of HP. I want to know from HP how they are goign to fix this issue as clearly it is a fault in the product. I seen several complaints online about the same issue. I'm waiting to hear back from you

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RELEVANCY SCORE 36.8
Q: hinges

I too have a broken left hinge.  Has anyone had any luck having HP correct this problem? My warranty is just barely expired and I keep getting options to renew it, but don't even know if the warranty would cover this.  It sounds like a defect in the model. Can someone from HP please contact me about this issue? I love this computer and am highly dissapointed by the hinge issue as it started happening immediately after purchasing. 

A:hinges

We need the model number and I doubt the computer has Windows XP on it. You have to help us try to help you. 

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RELEVANCY SCORE 36.8
Q: Hinges

Hello! My laptop hinge on the left side keeps opening up and making cracking sounds (when I open the laptop and when I adjust the screen) and I have no idea why.I have never dropped my laptop and i am careful when opening and closing the screen.I have gotten it fixed twice by HP and it has happened again.My warranty has expired, but I want to know if the company would fix it since it seems like its a product issue rather than my own doing.My sister has the same laptop as well, and the same thing is happening to her too. Thank you!

A:Hinges

@meeghani

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 36.8
Q: Hinges

Looking for answers, I noticed that many are experiencing the same issues with the hinges. mine have never fallen as well. When I called to support they told me that it was going to cost me almost 300 as an estimate. I don't think that's fair considering that is a poor design issue.

A:Hinges

Just to add more information about the problem: Haven't used the laptop in almost a year since the hinges on my HP Envy Touchsmart 15 began to separate the bottom plastic cover of the PC while opening for use. Like I mentioned previously, the laptop has never been dropped.  This issue started up slowly, but since an external monitor was connected to the laptop for some time, I'm not sure exactly when this problem started. As seen, it seems the hinge has "fallen" out of place and attempting to open the laptop separates the bottom black part from the silver colored plastic side cover (vent?). In addition, the hinge itself no longer supports the weight of the laptop screen, and appears loose inside (hinge wiggles back and forth) and does not have a strong fixed hold. See pictures for more information (the small black piece of plastic seen in one of the pics fell out of the laptop while attempting to open a bit for taking better pictures).

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RELEVANCY SCORE 36.8
Q: Hinges

I've had my HP Envy for two years. I am the sole user of this laptop. The left hinge broke after a few short months. It was stationary -- on a desk and never transported, therefore never dropped and obviously defective. I was told that hinge replacement is not covered under warranty, so I made the decision to tolerate it since I didn't want to be without it for an indefinite period of time and also felt the estimated $250 in repair was unreasonable. A few weeks later, the right hinge broke causing a significant separation in the case. This past weekend, the keyboard began to fail. Some of the letters do not register and have to be copied and pasted (you can appreciate how long it is taking me to write this!). I took it into a repair shop today hoping to have a replacement keyboard installed and was told they would not be able to help me because they felt they would not be able to put it back together as a result of the damage caused from the failing hinges. They felt the best option, all things considered, would be to purchase a wireless keyboard and resign myself to the idea that what I have here is a desktop. HP... take responsibility for these failing hinges without your normal fee. You created a DEFECTIVE product with a substandard design, rendering an otherwise fantastic laptop useless. This is a widespread problem that should not have to be accepted from customers who are investing over $1000 in this product.











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A:Hinges

I've sent emails and left a phone message.  Neither have been returned.  Hopefully I can anticipate a resolution soon?

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RELEVANCY SCORE 36.8
Q: Hinges

I have the Hp Envy Notebook M-6 1000. The hinges began to fail and I was advised to order a new "top cover" which I did.I found a qualified Hp repair facility to install the cover.Not only was the problem not resolved but now my laptop does not power up.HP won't accept return of part as the 30 days are up.My only option now is to purchase a new laptop.I feel HP should take care of this problem at no cost to me as this appears to have been a widespread problem. Numerous reports of the same problem prove the hinges were faulty.Please help.

A:Hinges

@Aphj

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 36.8

I had the same problem on two laptops. I bought them for Christmas for the kids identical Inspiron 5558 laptops in 1 mm the the screen backing near the hinge was bulging. Dell service wouldn't do a thing as I didn't buy the extended warranty, what <profane> this was. Then a month later the screen cracked.   6 months later the exact same issue with my sons 5558. We caught it before the screen was damaged but the exact same problem where the screws that hold the hinges on strip out the plastic. I will never ever buy another dell product as their quality and customer service <profane>.  Terrible made the plastic

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RELEVANCY SCORE 36.8

Anyone know where I can get replacement hinges for HP 15-d008se Notebook PCThanks in advance 

A:Need Hinges

Welcome to the HP Forums.I hope you're well @PerryPaj, I read your post about how you're looking for hinges for your HP 15-d008se Notebook PC. I would suggest calling HP's phone support to see your repair options with them. Follow the steps below to get their number in your region.  If you have any troubles, let me know and I will do my best to help.Hit the "Accept as Solution" if we've reached a solution, and the "thumbs up" to say thanks for my help. Have a great day  HP Technical Support can be reached by clicking on the following link:http://h22207.www2.hp.com/us-en/?openCLC=true(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.(3) Once completed click the 'Show Options' icon on the bottom right.(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you. 

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