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Phone call scams-Received fraudulent phone call from 18883113841 claiming to be a dell tech support.

Q: Phone call scams-Received fraudulent phone call from 18883113841 claiming to be a dell tech support.

Received fraudulent phone call from 18883113841 claiming to be a dell tech support who later started verbally abusing and cursing. Seems like info has been stolen from Dell. Dell is not taking responsibility and leaving it's customer vulnerable that undermines the trust on the entire Dell company. Who would like to buy from Dell knowing that privacy will be compromised? On behalf of all affected customers, I request Dell to provide the affected customer necessary safeguards to help rebuild the customers trust on Dell by acknowledging their sufferings. Thank you very much.

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RELEVANCY SCORE 200
Preferred Solution: Phone call scams-Received fraudulent phone call from 18883113841 claiming to be a dell tech support.

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 152.4

AVG Antivirus+(1-800-723-4210)+ Help Desk Customer service number 1-800-723-4210for online tech support Help Desk And Care on Toll free phone number Contributors: Poojajaanu Date created: 2016-09-06 05:39 PM | Last Updated: 2016-09-06 05:39 PM Category: Project Description: AVG security USA#[email protected] customer service phone number, AVG antivirus customer service phone number AVG +∑™+1-800-723-4210AVG Tech Support Phone number, AVG customer support phone number AVG customer care phone number AVG USA((((=1-800-723-4210))))) AVG Antivirus tech Support Phone Number, AVG Antivirus Technical Support Phone Number, AVG Antivirus Customer Support phone Number AVG Antivirus help desk number, AVG telephone number AVG Support Phone Number 1-800-723-4210USA, AVG Antivirus Support Phone Number, AVG Technical Support Phone Number, AVG Customer Support Number?? AVG Support Phone Number 1-800-723-4210USA, AVG Antivirus Support Phone Number, AVG Technical Support Phone Number, AVG Customer Support Number?? AVG phone number #$#1-800-723-4210##$AVG Antivirus phone number AVG security phone number AVG phone number #$#1-800-723-4210##$AVG support phone number AVG symantec phone number AVG phone number customer service #$#1-800-723-4210##$AVG customer service phone number AVG tech support phone number AVG technical support phone number1-800-723-4210 AVG phone numbers AVG help phone number AVG Antivirus support phone number #$#1-800-723-4210##$AVG phone support AVG contact phon... Read more

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RELEVANCY SCORE 143.2

Almost every single customer of mine has had a few of these calls, some even while I was with them. I was wondering, has anyone created a printable paper that one could give to a person to warn them about these scams? Or should I create one of my own?
 
 

A:Infographic/handout for tech support phone scams?

Thank you for asking rsakuma -
 
We host some topics like : beware of Phone Scamming.

Cybercriminals don't just send fraudulent email messages and set up fake websites. They might also call you on the telephone and claim to be from Microsoft. They might offer to help solve your computer problems or sell you a software license...Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes...Do not trust unsolicited calls. Do not provide any personal information.

 
Avoid tech support phone scams: What you need to know
Don’t fall for phony phone tech support
Avoid scams that use the Microsoft name fraudulently
 
I hope that some of these are on the topic that you have requested .........
 
Regards -

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RELEVANCY SCORE 138.8

I received a call today from "Samuel Matthews" that claimed to be from Dell Tech Support. As soon as he told me he was from dell and that I was being hacked, I knew it was a scam and I started to record the call! He claimed that they were receiving a "signal" from my Dell computer that showed that it was being hacked! He then asked me if I had a computer with the service tag (He provided me my correct service tag) that I am not going to disclose. I told him that I was an IT Professional and that I knew that NO ONE had gotten into my computer.
I know that some how and some way they must have hacked into Dell's System and retrieved my information! I had filled out the form attached to one of the messages in this forum that Dell ask us to fill out. It is the the right of Dell's customers to know the truth about these scammers getting my information and what they plan on doing to protect us and to assure us that it will not happen again! I am also contacting my *** about this situation! Right now I am extremely upset about this situation!

A:Received call from "Dell Tech Support" which I knew was a scam!

Hi Patrickg355,
Thank you for bringing this to our attention. Protection of your data is a top priority for Dell. Unfortunately, technology phone scams have become prevalent across our industry. We would love for you to take a moment to help us stop cybercriminals by reporting the details about your interaction. Please complete this form. This will allow us to investigate further. Also, please read this Wiki which has more helpful data. Note, Dell would not call you unsolicited. The only time we would contact you would be through the DellConnect software or the Dell Support Center software. But only after you agreed to this within the software.
Thank you,
Amy

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RELEVANCY SCORE 138

I just received a call from someone (866-756-0309) with an Indian accent claiming to be from HP.  He said they are receiving messages from my computer indicating malicous software downloads on my computer.   I heard several people in the background talking with others using a similar storyline.  He wanted me to run the "eventvwr" program and give him some information.   He couldn't satisfactorily answer any of my questions, and since I know HP won't call me proactively or post-actively, I knew it was a scam.  Just to be sure, I checked google and this is apparently a scam that has been going on for several years.  Just a heads-up.  Beware!

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RELEVANCY SCORE 138

Have received phone call purpoting to be from Microsoft Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) M processor 2.00GHz, x86 Family 6 Model 13 Stepping 8
Processor Count: 1
RAM: 1022 Mb
Graphics Card:
Hard Drives: C: Total - 33953 MB, Free - 8308 MB;
Motherboard: IBM, 2668VW3
Antivirus: Microsoft Security Essentials, Updated: Yes, On-Demand Scanner: Enabled

I have just received telphone call from someone claiming to be from Microsoft who said they were contacting people to alert them to malware worse than virus. He talked me through; >Start > right click My computer > manage > event viewer > application ..... where I found dozens of red circles with white cross saying 'error'.

He wanted me to let him take over my computer and clean it to which I said no until I had checked out if this is a scam. He was not happy!

I would be grateful if anyone more expert than I can assure me that I have done the right thing and should I be worried about the dozens of errors described above.

I run C Cleaner every morning.
................................................................
etaf (wayne) replied

its a scam, and there has been considerable information reported.

so long as you did not give away any information, passwords etc or allow them to access , then you will be OK

in the UK , i would say I hear about this from friends, clients at least on... Read more

A:Have received phone call purporting to be from Microsoft

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RELEVANCY SCORE 138

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) M processor 2.00GHz, x86 Family 6 Model 13 Stepping 8
Processor Count: 1
RAM: 1022 Mb
Graphics Card:
Hard Drives: C: Total - 33953 MB, Free - 8308 MB;
Motherboard: IBM, 2668VW3
Antivirus: Microsoft Security Essentials, Updated: Yes, On-Demand Scanner: Enabled

I have just received telphone call from someone claiming to be from Microsoft who said they were contacting people to alert them to malware worse than virus. He talked me through; >Start > right click My computer > manage > event viewer > application ..... where I found dozens of red circles with white cross saying 'error'.

He wanted me to let him take over my computer and clean it to which I said no until I had checked out if this is a scam. He was not happy!

I would be grateful if anyone more expert than I can assure me that I have done the right thing and should I be worried about the dozens of errors described above.

I run C Cleaner every morning.
 

A:Have received phone call purpoting to be from Microsoft

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RELEVANCY SCORE 132

I just received a phone call from a person purporting to be from the Windows Technical Center, Jacksonvill, FL (888-970-4250) who said that they have noted a security issue with my computer.  This person asked me to open the run command line and bring
up the windows event viewer (eventvwr).  Prior to opening up windows event viewer I asked for verification of this person's credentials and he gave me the information above, and a name that I did not write down.
The process appeared to be somewhat suspicious and I said that I would need to verify this person and organization and call back the toll free number before I went any further.
I was wondering if anyone has had a similar experience and can offer any advice....

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RELEVANCY SCORE 129.6

I just got a call from someone claiming to be with Windows Global Support. They are calling because I have a Windows product that has been sending out errors. They feel I have an online infection and want to help me. Really?

They are right in that there are Errors and Warnings listed in the Computer Management Windows logs. I really don't know what to think.

Anyone else run into this?

A:Global Windows Support Phone Call?

That would be called a scam.

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RELEVANCY SCORE 128.4

Okay, this is just weird....
.... phone rings, call display shows up as UNKNOWN, I was expecting another phone survey or something but before I hang up I figure I'd at least see wgo it is. He asks for me by name then says he's from the "Windows Support Center" or something like that. I can tell he's at a call center in India or something, poor phone connection, I can hear other people in the back ground.

He says our computer is sending out error messages every time we're on the web or something like that, might be from a virus or some kinda windows errors. We have 5 computers, I think I'm clever by asking him which one he's talking about and he replies "the one running Windows 7".

Okay, so I'm skeptical, but figure I'll see where this foes.

So he asks me to run EVENTVWR on that computer which brings up a "even viewer: window, he asks me to look under WINDOWS LOGS - APPLICATIONS and read to him what the sources are, he asks me how many there is etc. I tell them there are hundreds, he asks for the sources and gives me some kinda techno talk as to what's causing that error.
Then he asks what the sources are for the ones marked in yellow as a warning, get more techno talk.

Next he asks me to run WWW.SUPPORT.ME which brings up a "support connection" window "powered byLogMeIn ". It asks for a 6 digit code which he gives me. Now I don't know what to expect, for all I know this will ope... Read more

A:Weird phone call from Windows Support Center?

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RELEVANCY SCORE 126.4

First, if this is an old subject I couldn't find a specific article.
I am getting calls from DELL telling me that they are getting reports form my computer. Does DELL get reports from my computer?  They want me to update drivers  "security drivers" I Does DELL have security drivers?  I don't want to seem gullible, but why would DELL call me and ask me to connect "teamviewer"?Finally, If this is a scam let this act as notice by me of the nature of it.  I did fill out the Scan Form
Gene

A:Dell unsolicited phone call

Hi justgene,
Yes, this is a scam. There have been several blogs and articles in the news lately about this. HERE is one of the most recent ones.  I'm glad that you saw the announcement at the top of this forum and filled out the form.
Yesterday as I was upgrading a computer to Windows10 I received a (timely) call from someone claiming to be "Windows 10 Support".  It was a good thing I knew it was a scam because my computer was indeed connecting to Microsoft at that time in order to upgrade. If I had been more naive I might have fallen for it.
Dell, Microsoft, HP, Lenovo etc. do not make unsolicited calls to customers.

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RELEVANCY SCORE 125.6

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COMCAST EMAILTechnical/Customer
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DISCLAIMER: - WE are an independent organization
working as online third party technical support company for business and personal computer software, printers and email support. We are not in partnership with any brand or any trademark term mentioned in the blog. We solely provide technical support to users
of the brands mentioned in the blog. We do not claim to be a part of any of the organization brand names mentioned on the blog.
 
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RELEVANCY SCORE 125.6

[email protected] (855)-999-8045 Microsoft Outlook Technical/Customer
Support/Service Phone Number | Microsoft OUTLOOK Customer helpline Help/help Desk Phone Number | Microsoft Outlook telephone Number | Toll Free 24/7


DISCLAIMER: - WE are an independent
organization working as online third party technical support company for business and personal computer software, printers and email support. We are not in partnership with any brand or any trademark term mentioned in the blog. We solely provide technical
support to users of the brands mentioned in the blog. We do not claim to be a part of any of the organization brand names mentioned on the blog.
 
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RELEVANCY SCORE 125.6

[email protected] (855)-999-8045
COMCAST EMAILTechnical/Customer
Support/Service Phone Number | COMCAST EMAIL Customer helpline Help/help Desk Phone Number | COMCAST EMAIL telephone Number | Toll Free 24/7


DISCLAIMER: - WE are an independent organization
working as online third party technical support company for business and personal computer software, printers and email support. We are not in partnership with any brand or any trademark term mentioned in the blog. We solely provide technical support to users
of the brands mentioned in the blog. We do not claim to be a part of any of the organization brand names mentioned on the blog.
 
COMCAST EMAIL support phone number COMCAST
EMAIL customer support phone number COMCAST
EMAIL support COMCAST
EMAIL help Email
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RELEVANCY SCORE 124.8

I just received a telephone call from someone (with an Indian accent) who knew my CLSID. He also knew that I had over 19,000 events in my Event Viewer/Administrative Events. For that reason, he wanted to take control of my PC and fix the problems because he said that, any day, my system could crash because of these events. His direct telephone number is 315.215.3520, his name is Ethan Carter and his Microsoft ID is (supposedly) MS1075. Of course, I didn't allow him to take control of my PC - I told him I wanted to verify that he, indeed, worked for Microsoft. A few years ago, I called Canon for tech support and the phone was answered by an Indian who sold me a lifetime PC protection package call SmartLocker 2.2. I only agreed because he answered the Canon Tech Support line and fixed some problems I had. That may have been how someone got my CSLID. In any case, I need some knowledgeable guidance. Someone has a link into my computer and I don't know what they have access to. This is SERIOUS!!!

A:Just got call from someone claiming to represent MS Tech - knew CLSID

A CLSID is associated with a COM object in Windows and is unique to that COM object but not unique to a particular machine. In other words, for a given COM object in Windows 7, all machines will have the same CLSID.

Support Desk Scams: CLSID Not Unique

To my knowledge, MS would not ever call you.

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RELEVANCY SCORE 122.4

Techginee provide you solution regarding dell printer.we are the best technical service provider for dell printer.you can contact us any time with our given toll free number 1-888-608-8688 Late item and dispersion declarations from driving worldwide printer and printer ink cartridge brands Dell and Xerox streng then the significance for organizations to in any case acquire great quality printed archives for a large portion of their customary promoting exercises introductions and we can help you regarding dell printer if you face any trouble contact us we have a well trainer team for support dell printer offline help 1-888-608-8688 disconnected publicizing. Improvements in speedier and expanded limit with regards to PC data information and sight and sound trade get to and capacity have not expelled the requirement for printing physical archives.
 

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RELEVANCY SCORE 115.6

How To Support For Turbotax | 1844-542-4110 Call Turbotax Phone Number For Help
Turbotax Customer Support USA Number with millions of subscribers all around the world, so the Turbotax technical support becomes the busiest one. However the dedicated Turbotax tech support team functions at their best to serve you better. The helpline
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It will be simple way to solve your problems yourself or else the numbers will be mentioned to contact further.

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RELEVANCY SCORE 115.6

How To Support For Turbotax | 1888-525-7153 Call Turbotax Phone Number For Help
Turbotax Customer Support USA Number with millions of subscribers all around the world, so the Turbotax technical support becomes the busiest one. However, the dedicated Turbotax tech support team functions at their best to serve you better. The helpline
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It will be a simple way to solve your problems yourself or else the numbers will be mentioned to contact further.

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RELEVANCY SCORE 110.8

I just got a call on my cell phone from someone saying they are from online tech support. Don't have any way of supporting who they are. They wanted me to down load a program called Team Viewer. I didn't do it cause I don''t know who he was. I just hung up. Since then I went back to another part of his bait and switch when he said to go to ( run and put in eventewr) then went to windows logs and then to application and found a lot of errors that I can't delete. That's when he said to down load teamviewer. And thats when I hung up. The errors are 2828. What is that and should I worry? Should have I done it or did I do right by hanging up? I'm not a total dumb ass.

A:Help with phone call

It's a scam, just hang up or talk dirty to them

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RELEVANCY SCORE 110.8

Some clown with a foreign accent claiming to be from Microsoft security just called and told me my computer was filled with virus and my hard drive was slow.  I played dumb.  He asked why I hadn't opened the email they have been sending me and I claimed I never got any thing.  Reality is, I've been deleting all the bogus stuff without reading or opening the attachments for years.  He then said he wanted me to hit the key on the right of the Ctrl key at the same time as I hit the letter R.   Naturally, I said sure!!  He asked what did I see and I said "Nothing,"  "Try again" sez he.  "Still nothing" sez I.  Nothing happened cause I wasn't touching any keys. LOL Sooo, now he wants to know about my browser so we go around and around with that. So's finally, I tell'em I use AOL.  He wants to know what aol uses and I say, "Beats me, I been using it for 20 years ever since I got on the internet; I just point and click..   So, now he wants me to type in the following into the long white box thing that has http in it at the top.   www XXXX  my xx.com  Letters deleted to protect the innocent. I told him sure, just as soon as I got the Bleepin' Computer forum to check it out and hung up.  I think I wasted a good five minutes of his time while I surfed da net and played dumb with him Here's the # he supposedly called from:    Unknown Name   326-172-... Read more

A:Just got another phone call.

Cybercriminals often use the names of well-known companies, like ours, in their scams. They think it will convince you to give them money or your personal information. While they usually use email to trick you, they sometimes use the telephone, instead....We do not send unsolicited email messages or make unsolicited phone calls to request personal or financial information or fix your computer. If you receive an unsolicited email message or phone call that purports to be from Microsoft and requests that you send personal information or click links, delete the message or hang up the phone. Microsoft does not make unsolicited phone calls to help you fix your computer.Avoid scams that use the Microsoft name fraudulentlyMicrosoft will not make unsolicited phone calls to help you with your computer. If you receive a phone call like this, hang up.Don’t fall for phony phone tech supportCybercriminals don't just send fraudulent email messages and set up fake websites. They might also call you on the telephone and claim to be from Microsoft. They might offer to help solve your computer problems or sell you a software license...Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes...Do not trust unsolicited calls. Do not provide any personal information.Avoid tech support phone scams: What you need to know...it's a scam. Microsoft doesn't call people because of errors on their computer. Neit... Read more

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RELEVANCY SCORE 110.8

I received a phone call from HP  here is the number  844-55-2555   They said my computer has stopped receiving updates and someone else has logged into it and taken over.   How do I verify this?  is this a scam/It is true that my computer is not receiving updates.

A:HP phone call

Lizslatt This is a SCAM!  HP does not do any unsolicited calling to notify folks of possible computer problems. It IS true that Win7/8 PCs NOW have problems receiving updates, but this is a global problem, not just with your PC. You can try these steps below --as it got my PC working with Windows Udpate again:  Download these updates before starting the installation process and copy them to a USB flash drive.Disconnect the network cable or disable the WiFi.Install these two updates from the flash drive before connecting to the network and running Windows Update.KB Links:https://support.microsoft.com/en-us/kb/3083710https://support.microsoft.com/en-us/kb/3172605Have to stop the Windows Update service BEFORE installing each of these: net stop wuauservNOTE: KB3172605 supercedes KB3161608 which supercedes KB3102810Then, after you re-enable Windows Update, it should only take 2-4 hours to find and do the updates, not days.Good Luck

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RELEVANCY SCORE 110.8

I have recieved a phone call stating that they are calling from HP.they have all the information about my computer such as the serial number and product number. The women says it is about fixing 2-3 programs that have been download to my machine and if I don't do it all my data will be lost.the call back name and number are;Shelly White1-800-180-1810













Solved!

View Solution.

A:Phone call from HP

@lee56

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 109.6

If I want to change the motherboard (essentially: replace the notebook) for the same serial number, do I actually have to call Microsoft on the phone? Once, or every time I have anew machine? What's the current state of affairs?

A:do I actually have to call Microsoft on the phone?

If you have a transferable Windows license and you change your motherboard (or make other significant hardware changes) you'll have to call them (every time in my experience).

Type slui 4 in run box and follow the instructions. Generally you'll only "talk" to a robot and type in the long string of numbers slui 4 gives you on your keypad and your code will be returned. You can use Skype and it gives an option to get the number back on your smartphone (but I've not tried that so not sure how it works).

It doesn't take long.

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RELEVANCY SCORE 109.6

Hello everyone.

A short while ago, I had another one of those phone calls where the company wants you to turn on your computer and enter their instructions because you have a problem on your computer that needs sorting. I played them along for quite a while and three times they called me. To cut the story short, they threatened me, that if I did not do what they asked, my computer will be hacked in two days time and not useable. I have good security but the threat has me concerned. Is it possible that they can hack into my computer? They said that even if I buy a new computer they will do the same thing. I am asking you, what do you think I should do? Should I report it to anyone?

Regards
Calmat

A:Threatening phone call

You didn't at any time let them access your PC did you?

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RELEVANCY SCORE 109.6

Hey everyone, my grandparents just called to ask for my help. Someone with an Indian accent called their house and said they were from Microsoft, and there was something wrong with their computer. My grandfather booted it up and got some kind of black screen, that is not normal. He told the guy he would call him back and ended it then called me.

I'm going to assume something is wrong, and I'd just like to know if anyone is familiar with this and can offer any advice to fix things in the safest way possible. I really don't know what he saw, other than it was black and was not something he normally sees. They aren't tech savvy at all, and mostly use it for Skype, email and some web browsing.

Could they have a virus that did somehow get their phone number? When I was reading up on the phone calls it seemed like they always called you and talked you into going somewhere that gave you a virus.

I'll be going over this week with my own laptop to fix it, but I've never even heard of something like this before and just want to make sure I won't make it worse immediately. I'm assuming disconnecting the internet is step one, but should I find a way to cut the wireless too? If it is a virus, it could be using their wireless connection right?

I don't believe they do much banking, if any really. And they DO have anti virus, I just updated it the other day and ran a scan, its the same one I use on some of my computers, Avira. To my knowledge ... Read more

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RELEVANCY SCORE 109.6

Story time:

Grandmother received a phonecall from someone pretending to be BT (isp) and informing her she had been hacked and he would help her solve it before an engineer replied.

As far as I'm aware he guided through the process of installing some malware, and by the sounds of it he was in CMD prompt the only command she could remember was Dir /s although I can't confirm this. She also compromised her bank details, thankfully she realised her error and informed the bank straight away.

She turned off the computer and rang me, she has removed the battery and I have booted up the device in a location where it cannot access the internet. I have attached the DDS logs and welcome any insight.

A:Hacked via phone call

DDS (Ver_2012-11-20.01) - NTFS_AMD64 Internet Explorer: 11.0.10586.20 Run by Judith at 12:50:16 on 2016-02-02 Microsoft Windows 10 Home 10.0.10586.0.1252.1.1033.18.3894.1983 [GMT 0:00] . AV: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} AV: AVG Internet Security 2014 *Enabled/Updated* {4D41356F-32AD-7C42-C820-63775EE4F413} SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} SP: AVG Internet Security 2014 *Enabled/Updated* {F620D48B-1497-73CC-F290-58052563BEAE} FW: AVG Internet Security 2014 *Enabled* {757AB44A-78C2-7D1A-E37F-CA42A037B368} . ============== Running Processes =============== . c:\PROGRA~2\AVG\AVG2014\avgrsa.exe C:\Program Files (x86)\AVG\AVG2014\avgcsrva.exe C:\WINDOWS\system32\svchost.exe -k DcomLaunch C:\WINDOWS\system32\svchost.exe -k RPCSS C:\WINDOWS\system32\svchost.exe -k LocalSystemNetworkRestricted C:\WINDOWS\system32\svchost.exe -k netsvcs C:\WINDOWS\System32\svchost.exe -k LocalServiceNetworkRestricted C:\WINDOWS\system32\svchost.exe -k LocalServiceAndNoImpersonation C:\WINDOWS\system32\svchost.exe -k LocalServiceNoNetwork C:\WINDOWS\system32\svchost.exe -k LocalService C:\WINDOWS\System32\svchost.exe -k NetworkService C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe C:\WINDOWS\System32\spoolsv.exe C:\WINDOWS\system32\WLANExt.exe C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe C:\WINDOWS\system32\svchost.exe -k apphos... Read more

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RELEVANCY SCORE 109.6

I'm trying to make a video phone call using both Intel Video Phone software and MSNetmeeting. I can't get thru using either. I've tried using both the email address and the TCP/IP methods but get a variety of error messages - such as - call can't go thru and directory service not available.

Any help is appreciated.
 

A:Video Phone Call

Rphox when you start netmeeting did you had a chance to click on the TOOLS menu and then choose VIDEO then send? Basically do you see yourself inside netmeeting? If you do , can you just type in ( below the call menu) the IP address of the computer that you try to " reach out and touch someone" ?
The new ver3 of the netmeeting only needs the IP address and acctually it can stall if you go thru normal procedure ( as in looking on the Microsoft directory)
 

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RELEVANCY SCORE 109.6

Not sure if I am in the right forum.HP Pavillion g7 pc laptopWindows 7I don't have a virus but I got this strange phone call today out of the blue and would really like to know if it was legit. The caller said he was from microsoft "windows support" and that my computer was sending out (malicious) activity/messages and I needed to fix it. And if I didn't fix it, my computer was doomed for sure. He knew my name; my home phone number; my mailing address and town I live in and of course he said he could tell me my computers unique address. He could not tell me what windows operating system I had when I asked him to further identify what I was using. I couldn't quite understand him because he had a heavy foreign accent so I asked to speak to another tech which was no help - they both had a heavy (Indian?) accent. I was suspicious so I asked for a phone number so I could call back and verify who they were. The number he gave me was 408 786 5612; the area code says California....(?). I told him I would run a scan to check for spyware, malware and virus's myself and he could call me back tomorrow to which he agreed. I followed through with my own check and found nothing. I am a little afraid to since I don't know who they are.Does anybody here know what is going on with this guy calling me? Is he after something or could he be really from Microsoft? He said it was a free service but needed my to turn on my computer and he would instruct me on what to do... Read more

A:A strange phone call

The information that he knew about you is all relatively public, I would assume that this was illegitimate. A quick google search of the number reveals numerous people receiving the same mysterious call. I advise to ignore any further calls.

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RELEVANCY SCORE 109.6

Story time:

Grandmother received a phonecall from someone pretending to be BT (isp) and informing her she had been hacked and he would help her solve it before an engineer replied.

As far as I'm aware he guided through the process of installing some malware, and by the sounds of it he was in CMD prompt the only command she could remember was Dir /s although I can't confirm this. She also compromised her bank details, thankfully she realised her error and informed the bank straight away.

She turned off the computer and rang me, she has removed the battery and I have booted up the device in a location where it cannot access the internet. I have attached the DDS logs and welcome any insight.

A:Hacked via phone call

DDS (Ver_2012-11-20.01) - NTFS_AMD64 Internet Explorer: 11.0.10586.20 Run by Judith at 12:50:16 on 2016-02-02 Microsoft Windows 10 Home 10.0.10586.0.1252.1.1033.18.3894.1983 [GMT 0:00] . AV: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} AV: AVG Internet Security 2014 *Enabled/Updated* {4D41356F-32AD-7C42-C820-63775EE4F413} SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} SP: AVG Internet Security 2014 *Enabled/Updated* {F620D48B-1497-73CC-F290-58052563BEAE} FW: AVG Internet Security 2014 *Enabled* {757AB44A-78C2-7D1A-E37F-CA42A037B368} . ============== Running Processes =============== . c:\PROGRA~2\AVG\AVG2014\avgrsa.exe C:\Program Files (x86)\AVG\AVG2014\avgcsrva.exe C:\WINDOWS\system32\svchost.exe -k DcomLaunch C:\WINDOWS\system32\svchost.exe -k RPCSS C:\WINDOWS\system32\svchost.exe -k LocalSystemNetworkRestricted C:\WINDOWS\system32\svchost.exe -k netsvcs C:\WINDOWS\System32\svchost.exe -k LocalServiceNetworkRestricted C:\WINDOWS\system32\svchost.exe -k LocalServiceAndNoImpersonation C:\WINDOWS\system32\svchost.exe -k LocalServiceNoNetwork C:\WINDOWS\system32\svchost.exe -k LocalService C:\WINDOWS\System32\svchost.exe -k NetworkService C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe C:\WINDOWS\System32\spoolsv.exe C:\WINDOWS\system32\WLANExt.exe C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe C:\WINDOWS\system32\svchost.exe -k apphos... Read more

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RELEVANCY SCORE 109.6

I don't Know if the guy put a virus on my computer or my other two computers. I checked the other one and it seemed fine . This One I checked is fine, NOTHING IS GETTING THROUGH THIS ONE for sure Ill make sure of it. The third one is a laptop which It just went out of battery last night. I got a phone call this morning about Computer corruption said by my mom and she hung up immediately. When she said that I immediately changed the subject because she always blames me for stuff :/
I get on her computer and look at the processes and see if its actually corrupted, Its not. Would My laptop be infected for to have this phone call, I have java on It. I know java is a prone software to have hackers go through it. If you can Help It would be very apreciated. Thank you.

A:[Corruption Phone Call] Need Help

Unsolicited phone calls advising your computer is infected or has problems are scams. Typically, the scammers tell their victims to type "eventvwr" in the Run box after pressing CTRL+R and then scare them by pointing out all the warnings and errors listed under the various categories. The caller then attempts to talk their victims into giving them remote access to the computer in order to fix the computer and/or remove malware. Not answering any questions and hanging up the telephone is the best way to deal with phone scammers. Avoid tech support phone scams: What you need to knowDon’t fall for phony phone tech supportAvoid scams that use the Microsoft name fraudulentlyAsk Leo: I got a call from Microsoft and allowed them access to my computer. What do I do now?Using Java is an unnecessary security risk...especially using older versions which have vulnerabilities that malicious sites can use to exploit and infect your system.Kaspersky Lab report: Evaluating the threat level of software vulnerabilitiesMicrosoft: Unprecedented Wave of Java ExploitationGhosts of Java Haunt UsersAlthough, Java is commonly used in business environments and many VPN providers still use it, the average user does not need to install Java software.* Why You don't need Java* W3Techs usage statistics and market share data of Java on the web* Java: should you remove it?.I recommend just uninstalling Java if you don't use it. How to Completely Remove Java Using JavaRa

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RELEVANCY SCORE 109.6

I received a phone-call recently, a lady from India or Pakistan was on the line. She told me she was from 'teamviewer.com' and she asked me if my computer was sometimes running slow and that she had reason to believe that my computer was (or is) infected with a virus. She told me she was acting on behalf of my ISP (Virgin Media) and that this virus would slowly but surely become worse and worse until my computer would be barely running at all. She then offered to help. I decided to go along with this for a short spell just to see where it would lead.
She told me to go to http://www.teamviewer.com/en/index.aspx and from there click on 'Join Session.' At that point a window popped up prompting me to 'run', 'save' or 'cancel.' It was at this point that I decided enough was enough. I clicked on 'cancel' and hung up the phone. Am I being paranoid ? Or is this kind of thing an attempt at hacking into my computer ? Was this a genuine offer of help or a scam ?
 

A:Strange Phone Call

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RELEVANCY SCORE 109.6

I have a continuing mystery. My DSL shuts down about 15 seconds AFTER I hang up from a phone call and takes about a minute to reset. For some time, I have noticed that every time I hang up from a call, the line busy button lights up on my about 15 seconds after I hang up, but lights for only a few seconds, although there is no call being made. We have frequent short term losses of DSL service. When I moved my AirPort router near my desk recently, I learned our internet interruptions coincide with this phone phenomenon. It does not happen if I just pick up the phone and hang up, it is only after an actual call has disconnected. And during the period of the interruption, I can still use my phone without problem. I have only two devices plugged into my phone system-my phone and my DSL modem. Even if I unplug my phone(which is a cordless base unit) immediately after I hang up (both power and TELCO), or plug in a different wired phone,I still have an interruption of the DSL. It doesn't matter what type of phone is plugged in (Wireless or wired) or where they are plugged in within the house and it affects my wired internet service, so wireless is not an issue. Any thoughts?
I have replaced the DSL filter.
(I also live on the ocean, so corrosion of exterior connections is always an issue).
 

A:DSL Disconnect AFTER phone call

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RELEVANCY SCORE 109.6

I received an interesting call today, Saturday approx 7pm, about possible infections in my pc.
A person (with an Indian accent) called me by phone and said he worked for "eprotectionz" and that he believed my pc was contaminated by viruses.

He asked me to do a cntrl R and look to error messages in event viewer in either Application, Security or System

If you say, yes, there are error's then he will put you over to one of there Microsoft Certified Engineers to have a look.

At this point they will be looking for remote access to your pc to fix the problems.

The return contact no given was 0258097072, and website eprotectionz.com - Global Technical Support | Computer Maintainance | Remote Technical Support | Computer Trouble-Shooting | Online Support | Instant Support but you cannot contact them till Monday.

This looks like a scam............
Do NOT let anyone you do not know have remote access to your computer.

This is a warning, these people tried this a few weeks ago, and tried again today and it can be anywhere in Australia.

PS I do not know if they have anything to do with eprotectionz.com but this is the contact details they are given.
It could be any company name and number that you cannot contact to validate.
Even if you could validate the contact number/name, A legit company wouldn't cold phone canvas.

A:Phone call PC SCAM

This has been going on for a while now

Had one of these calls myself a while back. It's definitely a scam.

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RELEVANCY SCORE 109.6

Hi,
I wanna use this feature with teamspeak 3:

is there any way to customize the settings which decides what is an "internet phone call" or not? It isnt exactly clear to me, which software can be used for this feature.

thx in advance

A:i want to use the phone call feature!How to?

you may find an answer here:
TeamSpeak - FAQ

they also have a forum where you can ask specific questions relating to the software, etc..

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RELEVANCY SCORE 109.6

Just received a phone call from a guy posing as HP Tech Support.  Since I have had some issues with my computer in the past, I thought this was HP just doing a courtesy call.  This guy claimed I had malware and virusses that had to be removed immediately.  He asked me to run something and showed me that there was a ''virus'' that couldn't be removed by deleting it.  Told me that he had to get on to my computer to get rid of it.  Told me to go to a website called showmypc.com and asked me for the password.  Thankfully my husband was here and googled it quickly and told me to be leary.  Consequently I asked to speak with his manager - she tried to explain why they needed to have access and that the were authentic--- she new a little bit about my computer -- that I had called for a service call - but didn't know which month and wasn't able to accurately tell me when I purchased the computer either. At that point I told her that she didn't have the correct information and that I would contact HP tech support and I was confident that they would help me if I really did have a virus and hung up.   

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RELEVANCY SCORE 109.6

I need to record a phone call. I will not have time to buy any equipment for this( except for something from radio shack possibly, I need to know if its possible using my computer and phone line.
I was thinking it might be possible to:

stick phone line into my computer modem, stick phone into other port in my modem. Make call and record some how?

Also I have a crappy onboard sound card, but it does have a line in, im pretty sure. Anyway I can directy record from the phone to that? Can i stick stick a wire in my headset port, and then put that wire into the line in on my pc?

Anyone have any ideas about this?

Is there anything in windows that would let me do this? The line in thing in the sound mixer, or does the dialer do this?


If not, is there something I could buy from Radio shack that would let me do this.

Also i have a mp3 player that can record from line in if that helps.

A:How can I record a Phone Call?

You could get one of those rubber-sucker thingys with a microphone in it [from Radio Shack] and plug it into the line-in [set to auto record if possible otherwise you'll have to do it manually each time] and thwack the sucker bit onto the side of the headphones. Well, that's how they do it in some old films I've seen.[BTW, isn't there some law about this....that you have to notify the person your'e speaking to first...maybe not????] Anyway good luck.

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RELEVANCY SCORE 109.6

Not sure this is the proper category for this post - if not, sorry, please move it. Anyway, just wanted to re-warn members about phone calls. Yesterday, I received a phone call which caller id showed "Unknown. That was my first red flag. The caller identified himself as with Microsoft and in a foreign accent told me someone was attempting to get into my computer and this was a security call to help me prevent it. I know it sounds stupid, but I had been communicating with Microsoft Communities about a problem with Windows Update 2975719 all week and my first thought was maybe this was through my Microsoft Account and a result of my posts. Then immediately some sense kicked into my weak mind and I hung up. They probably trick a bunch of users with this scam. Just be aware! Sometimes it takes a short while to realize what is going on - and it may be too late if you talk with them. They're out there all the time.

A:Phone Call From Microsoft

Hi John,

If I called you my number would show as unknown. So would calls from most people from Europe (and possibly elsewhere) as we get free international calls though VOIP from our phone/tv/internet providers. This is the norm and it shows up as "unknown". In fact if my mum gets a "unknown" caller she calls me back just in case it was me.

I also have a foreign accent compared to those from Oklahoma I expect.

None the less, if I call you and ask you to install TeamViewer, confirm your password, your inside-leg measurement or your zip-code or any other information you can be assured it was not me but an imposter.

Don't damn the "unknown" caller though - it can be a technical thing.

Cheers,

Adam

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RELEVANCY SCORE 109.6

So a guy called me up saying that my computer was messed up beyond all recognition and convinced me it was being hacked. He directed me to his companies site:

hxxp://www.microteckon.com Computer Repair Service, Virus Removal, Online PC Suppor. Help Services 24/7 - pckariger.com

and I downloaded this application that allowed his technician to control my computer and direct me to to certain pages. it came to the conclusion my ssl was expired and needed it renewed. so he directed me to this site:

hxxp://www.gitsolutions.net/pricing.html]GIT SOLUTIONS

And after looking at the prices I hanged up. The whole thing just smelled like a scam so I cam here for clarification. I'm not sure if there are any lingering effects from the application that let him control my computer. There appears to be no lingering effects but Im not the expert. Thanks for the help.

GMER 1.0.15.15641 - GMER - Rootkit Detector and Remover
Rootkit scan 2011-09-23 21:13:15
Windows 6.1.7600
Running: gmer.exe


---- Files - GMER 1.0.15 ----

File C:\Users\Owner\AppData\Local\Mozilla\Firefox\Profiles\nir45umj.default\Cache.Trash\Trash\Cache\3\58\3A919d01 2566 bytes
File C:\Users\Owner\AppData\Local\Mozilla\Firefox\Profiles\nir45umj.default\Cache.Trash\Trash\Cache\3\58\A1D82d01 51904 bytes
File C:\Users\Owner\AppData\Local\Mozilla\Firefox\Profiles\nir45umj.default\Cache.Trash\Trash\Cache\3\58\B1880d01 6639 bytes
File C:\Users\Owner\AppData\Local\Mozilla\Firefox\Profiles\nir45umj.d... Read more

A:Suspicious phone call

bump please

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RELEVANCY SCORE 109.2

Color Phone app is the best free call screen for incoming call screen
Color Phone is an application which helps you create and decorate your phone screen when you have incoming calls. This app provides a range of beautiful, interesting and unique themes, therefore, let Color Phone - Call Screen Flash transform your boring incoming call screen into an interesting new look that no one has, except you.



Main Features of Color Phone

Beautiful and stylish incoming call screen flash themes will highlight your call

Vivid interface and easy to use call themes for Android

The best Call Color light for Android

Low power consumption, good for your battery



Color Phone is great app for smartphone
Highlights of Color Phone

?? Decorate your incoming call screen with unique call themes for Android

?? Your Incoming calls become more outstanding with the flashlight on the call screening

?? You can find your phone easily in the dark and even when you turn on silence mode

?? Do not miss any important calls when you are busy or do not hear the phone ring

?? Feel the perfect combination of themes and ringtones



Not only various types of Call Screen Themes, this Color Phone also provides reminders for incoming calls including caller screen flash, LED flashlight alert and ringtones. Caller screen flash is a perfect replacement for your default call screen display, which provides various options of full caller screen themes to cust... Read more

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RELEVANCY SCORE 108.4

On-site Computer Repair in New York, NYC, Manhattan. Networking, Web Design, Upgrades, PC Repair, Mac Repair, Virus Removal and More.

Link removed.



computer repair, nyc, nyc computer repair, computer help nyc, computer repair, networking, data recovery, tech support, pc repair nyc, virus removal, backup, laptop repair, computer help nyc, installation, network support, nyc pc repair, Support, upgrade pc desktop nyc, Home and Business Networking, Hardware Software repair, upgrading, New York City NYC
 

A:Nyc Network Support / Call 866-nyc-tech

NO SPAM PLEASE
 

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RELEVANCY SCORE 108.4

Hello to all,

Sometime back, I used to be prompted while online about phone calls coming into my phone line, giving me the option to accept or ignore the call. I don't know what's happened, but I no longer get this message or notice that I have a phone call.

Thanks for any assistance you can give me.
 

A:Phone call notification while online

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RELEVANCY SCORE 108.4

My parents got a strange phone call yesterday.  Their computer has been down for over a week, from what we thought was a dead battery (new one arrived from Amazon yesterday coincidentally).  My mother said the call went something like this.  "Hello, this is so-and-so from [garbled].  We noticed you haven't been using your computer in over a week.  Are you having trouble?  Yes, the batter is dead.  No it's not, it should be fixed now.  Go ahead and turn on your computer and it should be fixed.  Who is this?  -hangup."  Of course they turned it on and it started working on what we thought was a dead battery!  Only thing is the browser loaded to something about:
 
 Trojan-PSW.Win32.launch
 HackTool:Win32/Welevate.A
 Adware.Win32.Fraud
 
Anyways, what in the world???  How would someone know that her computer was down for a week and why would they call.  I've been in tech for a while, but this one takes the cake.  Any ideas/experiences/suggestions?  Thanks.  

A:Phone call to turn on computer

I've never heard of a phone call like that, but there are similar ones with people pretending to be Microsoft Technicians.  They get you to download a teamviewer app and then do a bunch of service work on the computer but afterwards, they tell you that unless you pay them a certain amount of money (I've heard a lot of different amounts) that you're computer will be locked out until you pay.  The last thing they do is put encrypted Syskey on the system to lock you out very successfully.  On WinXP I've had luck performing a manual system restore but on WinVista/7 that's not been successful and it's usually always resulted in having to reinstall Windows.

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RELEVANCY SCORE 108.4

Mother-in-law (who was not aware of this) got scammed by a MICROSOFT error Phone Call...had her log onto the sight, they took over the computer and locked it or did something to the system. - she lives in FL I live in CT...she shipped the computer to me.1: She said her computer guy could not fix it - however she walked out with a new computer in less then 15min2: I am use to seeing computeres with Windows license key numbers on the side of the system, my HP has one, this one does not...even the HP laptop has one....3: So my question....is this  -- is there a way to boot this computer in safe mode and have it reinstall the OS from the HD?Also just as a side note I am very puzzled there is NO POWER box inside this sytem, its just a 9 volt power connector...is this something new...this box on the inside is alien to me....Thanks for any suggestions on how to go about doing this....I can do it, I have the skills ... but with out an OS and not wanting to repurchase the OS for it I think I might just be out of luck here.

A:HIT with a MICROSOFT phone Call SCAM

> Mother-in-law (who was not aware of this) got scammed by a MICROSOFT error Phone Call...had her log onto the site. That site holds "screen-sharing" software, allowing the scammer to have full control of the victim's computer.Obviously, that software has legitimate purposes, e.g., you logging-in to her computer, to fix things.So, because it can be useful, most anti-virus products do not "flag" it as "malicious software". > they took over the computer and locked it or did something to the system.  Computers can have multiple passwords:* when the computer is first powered-on,* when entering BIOS SETUP,* in the middle of Windows start-up, if the 'SYSKEY.EXE' program was executed by the scammer, to set a password. Of course, the scammer did not tell the password to her, or demanded ransom-money to reveal the password,* Windows logon password. > 1: She said her computer guy could not fix it - however she walked out with a new computer in less than 15min It is time for her to find better computer-guy. Note that none of the above passwords prevent you from mounting her disk-drive as a "slave" disk-drive on your computer, and copying her files/bookmarks/E-mails from the disk-drive. > 2: I am use to seeing computers with Windows license key numbers on the side of the system, my HP has one, this one does not...even the HP laptop has one.... It depends on the age of your computer. Some new computers have the product-key embe... Read more

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RELEVANCY SCORE 108.4

hi.. umm id like to make a phone call (local) but dial through my pc and talk through the headphones and microphone instead of using my phone line..

any program allow me to do this ??

sorry for the dumb question but up my searches all im getting are the pc to phone long distance plans and im going ape sh!t over this.. so any help would be greatly appreciated

cya
 

A:make a phone call using your modem

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RELEVANCY SCORE 108.4

REALLY! A phone number I did not recognize. Someone from India in a larger noisy call room. Claimed he worked for Windows and they had gotton info sent from my computer saying it was infected. He was going to help me remove it. He said he did not work for Microsoft. He had me open the Event Viewer, It showed Warnings and Errors. He decided it was really messed up. But he would help me and it would cost nothing. I told him I had no idea who he was, so I got a number and told him I would call back but never did. Was this some kind of scam????

I did get some kind of blue screen the other night and to do a restart.

Did I do the right thing not letting him "help" me????

Thanks Eileen

A:Got a phone call telling me I had malware & they would help.

Hello Eilleen,

Yes you did. This is nothing but a scam to steal information from you for all sorts of trouble for you down the road.

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RELEVANCY SCORE 108.4

I've recently been called on my cell phone from a magic jack number from TX. When I had called back, "mj customers has not yet set up mail box" message. This person finally called when I could pick up. He said (indian accent) "did you know your pc was currently unable to download updates to your pc"? I said WHAT?
He said it again and I said "don't call here again". I am currently updating pc as I type. What should I make of this? Should I send a report to this forum, through the virus section? I don't want to waste your time, but I'm a bit wierded out. I don't think I got a bug, but it would appear someone may access to my machine...or I'm taking it too far and it is just someone trying to get money outta me. I use MSE. Again, I only posted this for your advice. I will follow your instruction. Thx, DM
Oh, and somehow got this shaded desktop.ini file on my desktop. Was not going to delete this until further instructed to do so.

A:advice on strange phone call

You aren't wasting our time. The call you received is a common scam floating around. Some lowlifes, frequently with an Indian accent, use a random or sequential dialer to call people claiming to be from M$ to try to get into your computer to plant malware or extort money from you.

It's highly doubtful the jerk did anything to your computer but, to be on the safe side, what kind of Antivirus and Anti-Malware programs are you using?

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