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Acer VN7-792G crash/freeze

Q: Acer VN7-792G crash/freeze

Hello. I have a lot of issues with my Acer VN7-792G for a long time.First time I received the laptop, I had several issues with the Nvidia drivers while playing games, the GPU would overheat and freeze the laptop completely, along with a very unpleasant noise. It does that even on Very Low settings. I could finally find the answer to my issue when someone on Nvidia's forum told me to never update Nvidia drivers on laptops. (I was always updating to the latest driver through GeForce Experience)I followed his advice and got back to the driver provided by the manufacturer's website (which is 359.xx), since then no issue occured, I could play games on High/Ultra 120fps without freezing/crashing. I reinstalled Windows recently through the ISO provided by Microsoft's website. I disabled Windows Update to update the drivers, and I installed all the drivers provided by Acer's website for my computer, using my serial number. But after few minutes of playing, I still experience freeze/crash, and by that I mean the laptop completely freezes and the only thing I can do is to force shut down, holding power button for few seconds. The laptop is very hot at this point. Highest temp I could record for the GPU was around 70-80°c before it freeze/crash.So I'm starting to think that the problem isn't from the Nvidia driver anymore, since the moment I reinstalled Windows 10 (64bits). Also, apart from the GPU really overheating, now the HDD seems to heat a lot too. I performed a complete CHKDSK /f /r which took all night long to complete, nothing wrong came back. There are several BIOS updates available on Acer's website for my device, but I didn't install it, since i'm not sure if it's a good thing to do or not. BIOSAcerUpdates MCU code.1.095.9 MB2016/06/14TéléchargerBIOSAcer1. Update ME version 2. Update VBIOS1.085.9 MB2016/05/10TéléchargerBIOSAcerUpdate Microcode and revise DVMT pre-allocated VRAM.1.065.7 MB2016/03/14TéléchargerBIOSAcerUpdates Intel FRC code and VBIOS version.1.055.9 MB2016/01/14TéléchargerBIOSAcerOptimized PCIE SSD performance.1.025.7 MB2015/12/07Télécharger I found this thread : http://community.acer.com/t5/V-and-VN-Series-Laptops/Aspire-Nitro-VN7-591g-54WZ-in-game-freezes/td-p... which seemed pretty helpful, the options given are to : Download a BIOS update (Improve system performance) provided by Acer-Cory, but is it a good idea to do it with my specific laptop ?Second option is to underclock with Intel XTU which would apparently decrease about 11°c, but isn't it going to break the warranty ?Third option is to set CPU's max to 99%, I haven't tried that yet. I've read a lot of threads about this, my only purpose of creating another VNitro crash thread is to ask help, on wether I should do the steps above on my laptop, since every laptops are not all the same (not the same components on every VNitro I mean), I'm asking for help for mine. Laptop : Acer V Nitro VN7-792G-50A3 (complete specs at the end of the page)CPU : i5-6300HQ @ 2.30GHzRAM : 8GoGPU : Nvidia GeForce GTX 960MOS : Windows 10 64bits Or is it just that something in my laptop overheated too much and is kind of broken ? I'm kind of lost.

RELEVANCY SCORE 200
Preferred Solution: Acer VN7-792G crash/freeze

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Acer VN7-792G crash/freeze

Hi and wellcome, First update BIOS, if you don't have the latest updates. It is highly recommended since as you can see some update the VBIOS, which has a link with the video. Also it updates the management engine which monitors various parameters (eg temperature) on the notebook. Second be sure you have installed the intel management engine drivers from the acer drivers download page. XTU will not break the warranty, but be careful because it can cause system instability if you undevolt too much. Since you have a 792G, which is bigger than any 59XG notebooks I don't think you should have any issues with thermal throttling. So I would not set the CPU to 99%. It would limit the system performance.

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RELEVANCY SCORE 85.2

Hello. I have a lot of issues with my Acer VN7-792G for a long time.First time I received the laptop, I had several issues with the Nvidia drivers while playing games, the GPU would overheat and freeze the laptop completely, along with a very unpleasant noise. It does that even on Very Low settings. I could finally find the answer to my issue when someone on Nvidia's forum told me to never update Nvidia drivers on laptops. (I was always updating to the latest driver through GeForce Experience)I followed his advice and got back to the driver provided by the manufacturer's website (which is 359.xx), since then no issue occured, I could play games on High/Ultra 120fps without freezing/crashing. I reinstalled Windows recently through the ISO provided by Microsoft's website. I disabled Windows Update to update the drivers, and I installed all the drivers provided by Acer's website for my computer, using my serial number. But after few minutes of playing, I still experience freeze/crash, and by that I mean the laptop completely freezes and the only thing I can do is to force shut down, holding power button for few seconds. The laptop is very hot at this point. Highest temp I could record for the GPU was around 70-80°c before it freeze/crash.So I'm starting to think that the problem isn't from the Nvidia driver anymore, since the moment I reinstalled Windows 10 (64bits). Also, apart from the GPU really overheating, now the HDD seems to heat a lot too. I performe... Read more

A:Acer VN7-792G CRASH - Tried everything

Hi and wellcome, First update BIOS, if you don't have the latest updates. It is highly recommended since as you can see some update the VBIOS, which has a link with the video. Also it updates the management engine which monitors various parameters (eg temperature) on the notebook. Second be sure you have installed the intel management engine drivers from the acer drivers download page. XTU will not break the warranty, but be careful because it can cause system instability if you undevolt too much. Since you have a 792G, which is bigger than any 59XG notebooks I don't think you should have any issues with thermal throttling. So I would not set the CPU to 99%. It would limit the system performance.

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RELEVANCY SCORE 65.2

Whenever I start playing an audio file on my Acer Aspire One laptop, it starts to skip and glitch on the sound, and it gets quite annoying. Something like "I know that" is turned into "III--IIII--I knnnn--nnn-nn-ooooo--oo-oooowww----www---w thhhhh--h-hhh-hhhaaaa----at". And sometimes, it'll even CRASH when it's playing something, and I have to reboot. I can't figure out what's happening, but plugging in ear phones won't help, so that leads me to believe that the problem lies within the hardware. So, anyone know how I can fix this?

OS: Windows XP
 

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RELEVANCY SCORE 63.6

My new VN7-792G arrived a few days ago and is a very nice machine indeed. The only odd thing is that the Fan seems to be quite loud when is starts going. I had an XPS machine before this so I am used to noisy fans, but this is quite high pitched and sounds almost as if it's imbalanced and reminds me of fans in old machines that begin to whine towards the end of their life. Oddly, the noise decreases if I lift one (or both) corners beside the hinges even slightly. I've also tried it on different surfaces in case it was a vibration issue between the laptop and the table it was on, but no success. Has anyone experienced anything similar, or is this normal?

A:Acer VN7 792G Fan noise

I think I had a very similar issue on VN7 792G, a noise like whistling. I was about to return the product but I think I fixed it. You probably won't like the solution. One of the below solved my fan noise issue (I don't know which) 1- Opened the case and investigate anything that might vibrate due to fan. First I saw that Acer forgot one of the screw of the mainboard so I placed a new one and screwed motherboard firmly no prevent any vibration. Also close to larger fan plastic casing of the (vibrating) fan was touching to the (stationary) case.  I put a soft electric band in between. 2- I put a little machine oil to both fans. This part is tricky, you need to know where to put (check online), also you will need an oil with small sized needle heads. It possible to access fans after removing keyboard. I suggest not turn upside down for sometime if you decide to put oil. best,

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RELEVANCY SCORE 63.6

Hello, I did find a few threads about this but for other models, so I take my chance. I would like to buy a new ~240go SSD M 2 to upgrade my laptop.Can anyone confirm that there is actually a M 2 port inside ? I believe yes since I watched a few videos, but the laptop seller's website does not talk about it, so i'm confused. Is there any better SSD than another for compatibilty with the 792G ? I would like to use it as my main drive with Windows on UEFI in it, and the HDD I had will be used for storage. Same goes for RAM, what is the maximum RAM supported by this laptop ?

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RELEVANCY SCORE 62.8

Hello,I would like to know what hdd does Acer use in 792G model ?Primarily this one Acer Aspire VN7-792G-7182 (Intel® Core? i7-6700HQ Prozessor, Full HD 16:9 LED Display (matt),8 GB RAM, 1.128 TB Hybrid, DVD Brenner)  Is it Toshiba or Western Digital ?It's really imporant for me.Thanks

A:Acer Aspire VN7-792G HDD Type

A lot of people use HWinfo to help them determine what brand of HDD they have installed. https://www.hwinfo.com/download.php If you're asking the question as a pre-purchase question......here's the entire list of primary and secondary drives that Acer might use in that model.  Maybe someone else can tell you which one is installed on the specific serial number you're inquiring about. 

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RELEVANCY SCORE 62.8

Hello, I have recently purchased Acer 792g 75X0 model, which had very grainy screen and it just bothered me.I decided to ask for replacement and took other model hoping that it wont have this problem. I took 792g 79KG.However, this one also has grainy screen.Do all acer 792gs have grainy matte display ?Thanks,Stefo

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RELEVANCY SCORE 62.8

I just installed win 7 and i cannot find any drivers for win 10??? Does this means my laptop works only with win 10?? This sux... https://postimg.org/image/tqg2rvw71/ these are the drivers i need for win 7 , someone can help me please??

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RELEVANCY SCORE 62.8

Hello, I just got the laptop...It wont come out of sleep mode like 90% of the time.My laptop is the Acer V 17 Nitro: VN7-792G7206Part number: NXG6TEM015I updated the bios and all drivers. I turned off hybernation and Fast boot. Please help.Also, when I reboot I get an error message from the bios saying: "Default boot device missing or boot failed" then I click enter and I see the TOSHIBA HDD and I press enter to boot from it but it fails....I then have to reboot again the laptop and it boots normally.This is super annoying.Could this be the Hard Drive that is faulty? Or is it software related?

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RELEVANCY SCORE 62.8

Hello,  I just got the laptop...It wont come out of sleep mode like 70% of the time.My laptop is the Acer V 17 Nitro: VN7-792G7206Part number: NXG6TEM015I updated the bios and all drivers. I turned off hybernation and Fast boot. Please help.Also, when I reboot I get an error message from the bios saying: "Default boot device missing or boot failed" then I click enter and I see the TOSHIBA HDD and I press enter to boot from it but it fails....I then have to reboot again the laptop and it boots normally.This is super annoying.

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RELEVANCY SCORE 62.8

Hi, I'm Ekpenyong, I just got this laptop as a gift about two weeks ago, as lovley as it is, the only problem I have with it is the fan makes a loud noise like a rusing water at intervals, this noise it really disturbing plus the fact that it's new, please what can I do? this is really breaking my heart.... thanks

A:New Acer VN7-792G-72AQ fan noise

Hi,It could be the Dust Defender feature, it works at a regular interval.https://www.youtube.com/watch?v=z_uq1W4QGswhttps://www.youtube.com/watch?v=z_uq1W4QGsw 

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RELEVANCY SCORE 62.8

Im about to buy this model acer vn7-792g-75n1 this weekend.I watched some review said slow response time and color noise problem.My question is response time slow that can affect gaming on it.My main game is dota 2 and fps games does it have any ghosting or smth with response time that is irritating ?It really it matters to me!! 

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RELEVANCY SCORE 62.4

Hi everybody! Approximately a month ago I bought this laptop. A few days of work I had found that my eyes are tired extremely fast and when I use another notebook or external monitor they just relaxing. I tried all possible settings but it is hard to work with screen not only in Windows, but in Linux too. Even if you just go to BIOS, your eyes just crucifying. I found different LCD tests and has cheched this notebook LCD. I had found that phasing test fails, after that I just went to service center and they had replaced screen. All tests passed well. But I felt not comfort while working on it. My eyes strained less but this not comfort effect had left. And I asked my friends, they said that they do not feel comfort with this screen. My oculist says that I have a healthy eyes and all problems is with that notebook. So it passes all online screen tests but harms my eyes. Service center cannot take this to repair, they say that there are no problem with the screen. I do not know what to do... Some people says that it is display controller problem and to fix it just need to flash new rom. But I have the latest BIOS 1.0.9...Any suggestions? Now I must work via HDMI to save my eyes... 

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RELEVANCY SCORE 62.4

Hi guys, I seem to be having issues with my secondary hardrive (to the best of my knowledge). If I am watching  a video/movie saved on it, occasionally the video wll hang for a few seconds.If I am downloading something to it, or copying a file to it, sometimes all progress will stop/downlod will stall. Then if I try and go to a folder saved on it, windows locks up and it can't load the folder or access the HDD. Today, I was watching a movie and downloading something at the same time. The download stalled, and the movie completely locked up. When I tried to fix it, WIndows crashed and I was foreced to restart.  I have changed my power settings to never put the HDD to sleep (although it occurred to me that maybe this is just controlling the HDD windows is installed on (which is the SSD)). However if I am actively downloading and watching a movie, surely it wouldn't put it to sleep. What else can I do here? Any ideas what the problem is? Is it a faulty HDD?

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RELEVANCY SCORE 62.4

Iv'e been reading up on the process, and I have came across people talking about throtling issues and how it is very difficuit to replace. So just for my peace of mind, could one of you confirm one of these is correct and would work fine? https://www.amazon.com/Crucial-2280SS-Single-Internal-CT250MX200SSD4/dp/B019ROAAEU/ https://www.amazon.com/Samsung-850-EVO-3-5-Inch-MZ-N5E500BW/dp/B00TGIW1XG/ref=cm_cr_pr_product_top?i... https://www.amazon.com/Samsung-Series-512GB-PCIe-NVMe/dp/B01639694M  The pro SSD looks like it has different connectors to the others. However all of those 3 I have seen people mention. 

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RELEVANCY SCORE 61.6

Hello everyone , yesterday i've received my new laptop acer vn7-792g , it's all great , comfortable , everything seems fine except 2 things. Battery (any ideas if its possible to remove it , because immo i'll screw the battery if its IN the laptop permanently especially when im gaming) and the second problem is Heating (i dont really know if its a problem) so while im not playing anything these are my temperatures --> https://postimg.org/image/uwuxodqbr and while gaming this is what is happening --> https://postimg.org/image/d3xfgtipt/ (once measured about 85 C GPU!!) Is that normal?? Please any helpful ideas.. 

A:Acer Aspire VN7-792G (V17 Nitro Black Edition) Hea...

Hi, It's perfectly normal. It's a notebook with small heatsink and not a PC with a huge fan and heatsink. The temperatures are normal, and it can go even higher which can cause your CPU and GPU to throttle.In case of the 792G since it is a 17 inch one, you probably will not have problems with throttling because it can have bigger airflow than a smaller 15 inch one. And regarding the battery. Is not removable, or you can remove it just if you take apart the notebook. But generaly is not a removable battery.

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RELEVANCY SCORE 61.6

Hi, I am experiencing problems with microphone. When I try to use my Voice Recorder I can hear that my voice is distorted. The same with skype people hear me distorted, can you please advice what do I need to check to troubleshoot this problem?Windows 10 Home 64x, microphone driver detailes:   

A:acer aspire v nitro VN7-792G microphone bad sound

Hi,Could you please try the driver version 6.0.1.8010 from Acer support:https://www.acer.com/ac/en/GB/content/support-product/6404?b=1

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RELEVANCY SCORE 60.8

I cannot get the VGA driver for the nVidia 960M to install on my Acer Aspire V17 Nitro Black Edition VN7-792G-71ZL.  I am using the driver found on the Acer site.  I am hoping there is a straightforward solution from Acer for this problem.  I did, however, have no problems installing bios updates, firmware and the VGA driver for Intel graphics.

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RELEVANCY SCORE 60.8

Hello,I have a problem with my Acer ASpire V Nitro Black Edition Laptop - Ultra HD screen.I have Windows 10 November Update.From time to time, but not the same period, the screen suddenly goes blank for a second.I suspect this to be a driver problem.I tried the acer driver and also the WIndows 10 generic one.Any ideas to what tests I can do? Or is it a driver in the works for that version of Win 10?The embedded video card is Intel HD Graphics 530. Thank you.

A:Acer Aspire V Nitro Black Edition VN7-792G-709L

In this review:http://www.digitalcitizen.life/acer-aspire-v-nitro-vn7-592g-black-edition-review-stylish-portable-ga...It mentions the same problem:We noticed on occasion random one-second blackouts of the screen, but this is most likely a driver fault ...Anyone else having the same problem and found a solution?

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RELEVANCY SCORE 52.4

First problum I have had fo a wile with right click no response and freeze or in my case left because i switch buttons sense im a lefty. When i try to close the window a box comes up i have to click on restart explorer.
The second thing is i switched back to avira software when i run it the computer freezes then crashes, I shut down my start ups and deactivated
windows defender as avira suggested, but dosn't work except in safe mode.
I probly have to many free software and not a enough memory or one of my sofwares cossing problems.
Hears my hijack scan.

Logfile of IObit HijackScan v1.0.0.0
Scan saved at 15:11:15, on 2009-11-28

Running processes:
C:\Windows\System32\smss.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\winlogon.exe
C:\Windows\system32\services.exe
C:\Windows\system32\lsass.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Agnitum\Outpost Firewall\op_mon.exe
C:\Program File... Read more

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RELEVANCY SCORE 46

Hi, Im having an issue with my nvidia gtx260. For some time now whenever I run starcraft 2 the PC just freezes, always on the loading screen prior to a game. And I have to do a hard reboot. This has also happened when watching some youtube videos on the firefox browser. A freeze and I have to hard reboot.

No BSOD, but I have managed to get some mini dump files on the Windbg and I need some help with those.

Win 7 Ultimate x64, core i5, 4gb ram. Nvidia gtx260. My PSU is a corsair 650w. I have the latest nvidia drivers. Also I have already updated my asus motherboard bios.

Leave you with the dump...





Quote:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\Velt\Documents\descarga\081910-21356-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*Symbol information
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02819000 PsLoadedModuleList = 0xfffff800`02a56e50
Debug session time: Thu Aug 19 17:45:29.707 2010 (UTC - 3:00)
System Uptime: 0 days 0:01:01.753
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading... Read more

A:Freeze and crash

Both point to your graphics driver. Give it an update or reinstall.

~Lordbob

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RELEVANCY SCORE 46

HP laptop has been freezing and crashing a lot in the last few days for no apparent reason. CPU also runs very high at times even when I'm not doing anything. In the last while any automatic updates I've tried to run have failed including windows XP updates, HP updates and maybe one or two others. I started out in a software forum and a HJT was suggested. A friend also suggested some system utilities might be needed. A trend micro scan was also suggested but it still has almost 2 hrs to go (on dial up here ) Housecalls found 12 profiling cookies the 1st time through and this time it seems I'm good.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:31:30 PM, on 01/06/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\mqsvc.exe
C:\Program Files\Hewlett... Read more

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RELEVANCY SCORE 46

Hi, can you help me with my computer? Here is my hijack this...I have tried a couple of times to post but my computer shut down the program when I went to check something on hijack this...I am trying to do this quickly so my computer doesn't close programs freeze and crash...Please help...Logfile of HijackThis v1.99.1Scan saved at 9:18:42 PM, on 4/1/2006Platform: Windows 2000 SP4 (WinNT 5.00.2195)MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)Running processes:C:\WINNT\System32\smss.exeC:\WINNT\SYSTEM32\winlogon.exeC:\WINNT\system32\services.exeC:\WINNT\system32\lsass.exeC:\WINNT\system32\svchost.exeC:\WINNT\system32\LEXBCES.EXEC:\WINNT\system32\spoolsv.exeC:\WINNT\system32\LEXPPS.EXEC:\WINNT\system32\cisvc.exeC:\Program Files\Executive Software\DiskeeperWorkstation\DKService.exeC:\WINNT\System32\svchost.exeC:\WINNT\system32\hidserv.exec:\PROGRA~1\mcafee.com\vso\mcshield.exec:\PROGRA~1\mcafee.com\agent\mctskshd.exeC:\WINNT\system32\regsvc.exeC:\WINNT\system32\MSTask.exeC:\WINNT\system32\stisvc.exeC:\WINNT\system32\ZoneLabs\vsmon.exeC:\WINNT\System32\WBEM\WinMgmt.exeC:\WINNT\system32\MsPMSPSv.exeC:\WINNT\system32\svchost.exeC:\WINNT&#... Read more

A:Freeze And Crash

Hello nebulot and welcome to the BC HijackThis forum. After reviewing your log I see a few items that require our attention. Please print these directions and then proceed with the following steps in order.Step #1Download CCleaner and install it but do not run it yet.Step #2Start in Safe Mode Using the F8 method:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until the boot menu appears.Use the arrow keys to select the Safe Mode menu item.Press the Enter key.Step #3Start HijackThis and click the Scan button to perform a scan. Look for the following items and click in the checkbox in front of each item to select it:R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/.../search/ie.htmlR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/...//www.yahoo.comR1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://minisearch.startnow.com/R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.comR0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =R3 - URLSearchHook: (no name) - <default> - (no file)O2 - BHO: (no name) - {EBC15E91-00A5-E16C-1D7B-037589032D... Read more

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RELEVANCY SCORE 46

My PC runs Windows 98 and has worked fine for 3 years. A few days ago it
froze while I was reading the New York Times online. When I restarted,
it's frozen, or opened in safe mode, or opened just fine, then frozen again
in a minute or 2. In safe mode I ran the Scandisk. The first time it
said that the standard scan was fine, but clearly there was trouble with the
Complete scan, although it did not say what was wrong. I took it to a
technician, who said nothing was really WRong, but there were too many
things starting up, and somehow my scanner appears to have been installed 4
times.

I cannot back up all my files on the zip because some are too big, and what
about programs I have downloaded like IE6, which also changed my Outlook
Express to ver 6. If the hard drive has to be reformatted with the disks
from 3years ago, will I lose it all?

Before I take the drastic step of reformatting, are there other things I
might try? I did install Startup Cop, and probably there are files that could be eliminated, but how do I know which?

Many thanks for any help.
 

A:PC Crash and Freeze

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RELEVANCY SCORE 46

Hey,two months ago I was playing world of warcraft perfectly,but now I have a problem that I cannot understand.When I play more than 10-15 min my pc goes black.I Alt-tab some times and I get back to my screen,but it pops a message sayingisplay driver nvidia kernel windows mode fashions stopped responding and recovered successfully.If I keep playing wow my pc crashes for good and I have to shut it down cause the restart button isnt responding.I tryed to lower the resolution and graphics,but nothing I tryed to download an updated driver for nvidia but nothing again I hope that I explain things well cause im not so good in english
 

A:PC freeze and crash

Have you run any virus or malware checks? What antivirus program are you running?
 

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RELEVANCY SCORE 46

hello i have alienware m17x its new i don't use it much i bought it like 1 year ago but i start using it 1 month ago it keeps freezing and some times i crash when i am playing a game i got sli 260 g force and 4 g ram but the game i am playing don't need more than 1 ram and sometimes it crash while i am on the desktop while chatting or just checking my emails
 

A:Crash and freeze

Hi there zam, can you post us the minidump files? To get to them go to start, computer, local disk, windows, and minidump. It could help us narrow down whats causing you're problems.
 

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RELEVANCY SCORE 46

On 6/8/011 Bitdefender 2011 reported that there was a virus and to run scan and reboot, I did this, then Bitdefender would not update or give real-time virus protection. It then crashed my PC and froze all windows, so I un-installed bitdefender with the un-install tool, I then restored my PC to an earlier date, and then un-installed Bitdefender again just in-case there were any files left. My PC ran normal, but I had no protection, so I installed Bitdefender 2012, same thing happened crashed PC frozen windows, I could not turn PC off, and had to hold on/off button in etc, once again I un-installed bitdefender, the PC ran normally.
Then came the most frustrating 5 days of call centre phone advice I have ever experienced in my life, I sent all the files which Bitdefender required, to send to their labs, my PC came back as clean with no problems. Every time I called I had to go through the same proceeder, even when I gave the operator my ticket number, they just kept telling me to do the same things, that I had already done countless times. I have been using Bitdefender for 5 + years now and have never encountered these problems. 2011 version had been running OK on my PC until this problem occurred, but now crashes my PC, 2012 crashes my PC, I am now gone back to trying Bitdefender 2010.
The problem is I have purchased a 2 year license, and I am running old version Bitdefender soft-ware, I had no protection for 5 days, except for windows, so did not go on line, and the Bitdefe... Read more

A:Freeze The Crash

Hi and welcome, Try running malwarebytes on full scan, patch41
Malwarebytes : Free anti-malware, anti-virus and spyware removal download

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RELEVANCY SCORE 46

Hello
I operate XP pro
My computer keeps crashing or freezing, when I turn it back on after the disk scan the following error message appears.
BCcode a BCPI;00000024 BCP2000000ff BCP3 000001
Poduct 256;1
more information
C\windows\minidump121203
C\document~Tonste1\locals\template
tem.dir001systdataxm1
When I try to defrag
error--- C;\windows\dump 465f.tmp
 

A:freeze and crash

toonfireman1,

What where the results from the instructions here;
http://forums.techguy.org/showthread.php?s=&threadid=181783

Did you remove items mobo suggested?
 

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RELEVANCY SCORE 46

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft® Windows Vista&#8482; Home Premium, Service Pack 2, 64 bit
Processor: Intel(R) Core(TM)2 Duo CPU E8600 @ 3.33GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 8190 Mb
Graphics Card: NVIDIA GeForce 8800 Ultra, 768 Mb
Motherboard: ASUSTeK Computer INC., P5Q Premium
Antivirus: AVG Anti-Virus Free Edition 2013, Updated and Enabled

PSU: Silverstone SST-ST75F 750W

Righty,

I mainly get these problems whilst playing newer games, though sometimes it also occurs to a much lesser extent when I have lots of tabs open in firefox and/or am watching internet videos.

First (usually), the screen freezes momentarily/the image flickers, and in games I sometimes get horizontal linear distortions across my screen.

Then a number of things can occur:

(most commonly) The screen goes black. It recovers itself (with applications minimised and with the message 'nvlddmkm has stopped responding and has successfully recovered')
(also quite common) the screen freezes, usually with distortions if I've been playing a game. Audio freezes but from the way it changes every few seconds it seems like the computer is trying to soldier on. Controls are completely unresponsive, forcing me to manually reboot.
The screen goes black. It doesn't recover, but audio indicates all the processes/applications which are using audio are carrying on normally.
Very rarely the computer will restart itself. ... Read more

A:PC Crash/Freeze

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RELEVANCY SCORE 46

Guys...I'm now experiencing a serious problem. My computer is freezing and he crashes...I don't get.... I looked into my Event Viewer and I saw huge problems as always. But more often, I see there a problem about "Atapi" service... And I think it has to do something with my hard-drive.

IT SAYS:

Log Name: System
Source: atapi
Date: 29.8.2011 11:40:54
Event ID: 11
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Nemanja-PC
Description:
The driver detected a controller error on \Device\Ide\IdePort3.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="atapi" />
<EventID Qualifiers="49156">11</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-08-29T09:40:54.035156200Z" />
<EventRecordID>126397</EventRecordID>
<Channel>System</Channel>
<Computer>Nemanja-PC</Computer>
<Security />
</System>
<EventData>
<Data>\Device\Ide\IdePort3</Data>
<Binary>0000100001000000000000000B0004C004000000850100C000000000000000000000000000000000010000000100 00000000000005100000</Binary>
</EventData>
</Event>
and I EXPECT SOME HELP PLS... AND PLU... Read more

A:Freeze + Crash

  
Quote: Originally Posted by Hyperion 1


Guys...I'm now experiencing a serious problem. My computer is freezing and he crashes...I don't get.... I looked into my Event Viewer and I saw huge problems as always. But more often, I see there a problem about "Atapi" service... And I think it has to do something with my hard-drive.

IT SAYS:

Log Name: System
Source: atapi
Date: 29.8.2011 11:40:54
Event ID: 11
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Nemanja-PC
Description:
The driver detected a controller error on \Device\Ide\IdePort3.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="atapi" />
<EventID Qualifiers="49156">11</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-08-29T09:40:54.035156200Z" />
<EventRecordID>126397</EventRecordID>
<Channel>System</Channel>
<Computer>Nemanja-PC</Computer>
<Security />
</System>
<EventData>
<Data>\Device\Ide\IdePort3</Data>
<Binary>0000100001000000000000000B0004C004000000850100C000000000000000000000000000000000010000000100 00000000000005100000</Binary>... Read more

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RELEVANCY SCORE 46

I wrongly moved 3 avi videos to a main files and it cashes when I click on that file or freezes up so i cant delete the avi files.The Subfiles all contain photos
 

A:crash or freeze

Wat do you mean??
Wat OS are you running?
You moved 3 video files to Main Files?

Elaborate please...

Neb
 

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RELEVANCY SCORE 45.6

Hi,

First time poster so please be gentle.

I have what I assume are startup problems with my Acer Aspire 6530 laptop. I'm running Vista HP 32 with 4g RAM. My machine freezes everytime I start it up at anything between 5 and 20 minutes. I've removed everything from "selective Start-up" apart from MS Windows programs and the same for "services" apart from Ad-Aware and it still freezes.

Any ideas as running a cool Laptop in Safe Mode with networking is doing my head in.

Thanks.

A:Acer Laptop Freeze-up

Download and make a full, updated scan with malwarebytes. Get the free version and run a scan once a week, even after this problem is solved
http://www.malwarebytes.org/
Make a full updated scan with your antivirus

If it runs in safe mode, its software and not expensive hardware.

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RELEVANCY SCORE 45.6

My PC freezes, restarts, crashes, hangs and sometimes BSOD. Based on my observation, it happens quite randomly. I can play games but sometimes it just freezes. When it freezes sometimes it produces a loud weird static sound.Sometimes it just freezes a few minutes after startup. And it also froze in BIOS while I was checking what's wrong. What could be the cause of this? PSU maybe?

i memtested all 3 of my RAMs and theyre all good at 4 passes.

specs:
ECS mobo
450w psu
gtx 560
4gbram
250hdd
amd phenom quad 2.2ghz

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RELEVANCY SCORE 45.6

My Yoga 910 often freezes and not responding even I am just using Chrome and Excel. The CPU usage shows 40% usage. It happened more and more frequent. After I restart it, it will work fine for days but suddenly, without reason the problem will happen again (It is happening when I am writing this...) I have updated all the updates and my win10 system.

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RELEVANCY SCORE 45.6

Hello there ,

lets do this

i've format my pc yesterday i installed all needed drivers etc . i installed my games etc .
when im joining in a server sometimes takes 5-10 min to crash and sometimes just 1 min.
What can i do to fix that problem ?! any suggestions ?

P.S : is not the game that crashes nut the whole pc.its necessary to restart it manually.

Thanks

A:Freeze & Crash In-Game

Hi turbotuber

Please follow these steps and upload here the crash\bsod folder
http://www.sevenforums.com/crashes-d...tructions.html

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RELEVANCY SCORE 45.6

Hello guys,

I'm new in the forums and in the process of trying to find the answer to the problem, i found this awesome forum that seeks to inform and help people. That's like doing charity lol.

Anyways, i'll cut to the chase:

SSD: Windows and heavy programs installed in C:
HDD: Games and light programs in D:
HDD: Storage in E:
D: and E: are in the same HDD
Disk is defragged, registry is clean.No virus: Avast Scan.

My computer used to Blue Screen alot before, sometimes when i was playing a game or just web browsing! Then i proceeded to a BIOS update, disk check etc... All diagnostics that i've tried fail to tell me something was wrong. However, after that HDD would just freeze and then recover, but no blue screen what-so-ever.

Anyhow, i sent my pc to the computer technitian. He said it could be something wrong with the secondary HDD (D:&E: ) (not the windows SSD (C: )) or the SATA controlers failing to access the Disks. He also downgraded my BIOS in the process. He didn't test it further because i had like 1TB in data that didn't have any backup and didn't want to be responsible for any data loss.

Now, after i got my computer, it persists, but in different ways:
1-Simply freezes a bit when loading something (even a webpage with flashplayers and stuff, which means it accesses the SSD(C: ) for the flash player
2-Freezes a bit when i try to tranfer data to the HDD
3-Freezes completly when i'm like webbrowsing (way less frequent th... Read more

A:Freeze or Crash after sleeping

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RELEVANCY SCORE 45.6

I recently installed a new motherboard, everything went fine (it was the same as the old one but i used the old one to build a spare pc that only needed a mobo and used the new one in my pc)

However windows now randomly (as far as i can tell) for the most part crashes.

By crash i mean the entire computer freezes, the light on my keyboard and mouse go off for a second and i cant do anything without doing a hard reboot.

This happens even if my computer idles from boot till crash. The crash happens within about 20 to 30 minutes, only once has it happened much sooner. I have noticed that i can make the computer do one of these freezes almost immediately if i restore a game from a backup with steam.

This only makes the problem happen sooner but it isn't the cause of it as it happens even without steam running or any other programs that i have start up.

I have updated all drivers on the computer and even updated the bios since this started happening but there was no change.

Tomorrow I intend to run a linux live CD and leave that on for awhile to see if it crashes as well.

The fact that steam restores cause it to crash started to make me think it was the hard drive however i was able to execute the restore perfectly fine under safemode with networking. I am currently running on safemode for awhile to see if it happens still.

Nothing else has changed on my system so I am not sure why the software would start acting up after replacing the motherboard with the ... Read more

A:Inexplicable Freeze/Crash

Have you done a ram diagnostic. Have you done hd scan for bad sectors

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RELEVANCY SCORE 45.6

Should i turn it on or off?? what to do?? is it normal with Windows 7 to have many,many BEX, DEP crashes????????

A:Can DEP crash, freeze comp?

  
Quote: Originally Posted by praeambulus


Should i turn it on or off?? what to do?? is it normal with Windows 7 to have many,many BEX, DEP crashes????????


DEP can cause crashes. It normally should be on for max protections, but some apps may need exceptions. if you look in event viewr (type eventvwr in search) a DEP crash will say event ID 1000 source 100 and give the app data.

Take a look let us know what you see and tell us what hardware you have

Ken

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RELEVANCY SCORE 45.6

freezes 100% of the time I use the internet
freezes/crashes with use of other programs randomly
amount of use required varies before crash
issue still occurs in clean boot
believed to happen once during safe mode
all drivers are updated - according to windows device manager and drivermax
memory timings have been changed from 'auto' to 5-5-5-18 (read that worked for someone)
power options have been adjusted to 'high performance' (again read that worked for someone)

system info:
MOB - MSI P7n SLI
CPU - intel core 2 quad 2.66
GPU - NVIDIA GeForce 8800 GT (just one, the other died)
MEM- 4GB (1GB Corsair DDR2 XMS x4)

any help would be appreciated

A:Windows 7 pro 64 bit freeze/crash

I also noticed that I get the same 5 events occurring in the event viewer every time the freeze occurs

Source ID Category
volmgr 46 none
eventlog 101 event processing
wininit 11 none
volmgr 46 none
eventlog 6008 none
kernal-power 41 (63)
volmgr 46 none
eventlog 101 event processing
wininit 11 none
volmgr 46 none
eventlog 6008 none
kernal-power 41 (63)
......
occasionally there is a 'WLAN-AutoConfig 4001 none' event as well
any ideas out there?

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RELEVANCY SCORE 45.6

My Dell Dimension 4600 (I know, it's old, but not much I can do about it) has been crashing more and more regularly and no matter what I try, I can't get a bead on what the problem is. The crashes are becoming more frequent and recently it's begun freezing at random, forcing me to manually restart it. I've run every scan I can think of (Malware Bytes, Super Anti-spyware, RegCure Pro, CCleaner) I'm limited on the information I've gleaned from each crash, as the blue screen doesn't often tell me much of anything, and half the times doesn't stay up long enough to really study it. One of the few times I managed to get my phone out fast enough to take a picture, it mentioned some kind of issue with the file fwpklcnt.sys (I believe that's the correct spelling, it's hard to tell, as I took the picture so fast, it's kind of blurry.)
Checking that brought me to an old thread on this board where someone offered talked about debugging the minidump files. Every time I try to install Windows' debugging program, the computer ends up crashing before it finishes, so I never make any headway; so I was wondering how do I figure out what's going on?

A:Crash, freeze, BSOD

Please provide the full reports by following the blue screen posting instructions.http://www.techsupportforum.com/foru...ta-452654.html
If you cannot run the collection tools, follow the next steps.

System Health Report:Please collect your system health report:
Press the Start Button

Type perfmon /report into the Search programs and files box.

Press Enter

Click File

Click Save As...

Choose HTML as the output and save it for upload here

Minidump Collection:Please collect your .dmps by doing the following:
Go to C:\Windows and find the Minidump folder.

Right click the folder.

Click Copy.

Go to C:\Users\<username>\Documents.

Right click in an empty area within your Documents folder.

Paste the Minidump folder there.Copy and paste a file
Compress (zip) the Minidump folder.Compress and uncompress files (zip files)
Upload the .zip file to your next post.

MSINFO32 upload:Please upload your msinfo32.nfo file. To get this:
Click the Start Button

Type msinfo32 into the Search programs and files box and press Enter

When it opens, click File

Click Save

Save as msinfo32.nfo and save in a place you will remember

Let it finish the process of gathering and saving the system info

Right click the .nfo file

Click Send to -> Compressed (zipped) folder

Upload the .zip file here.

Driver List:Run an elevated command prompt and enter the following command:


Code:
dir /a /s \*.sys>"%userprofile%\Documents\$sys_list.txt"... Read more

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RELEVANCY SCORE 45.6

What is happening:During gaming, screen completely freezes and graphics go full-on distorted. This has happened now 3 times in a little over 1 day while playing 2 different games. It was once vertical bars unevenly spaced and lengthed, where each bar is multicolored and scratchy and obscures all graphics it covers. The other two times it was full-screen distortion where the scratchy, multicolored almost cross-hatch pattern covered almost all the graphics on screen. Sometimes pieces of the screen would still be animated and stuck in loop, sometimes it would be completely frozen. Two of the three times there has been a loud buzzing sound either constant or looping, coming directly through the speakers. Most importantly, every time this has happened it has been a hard freeze/crash. There is no way to regain control of the computer, it has completely stopped accepting inputs including Ctrl+Alt+Del, et al. and must be forced into power down by holding the power button for several seconds. For those curious, or if it might help, the games were both on Steam: Mirror's Edge (2 times) and XCOM Enemy Uknown (1 time.) When it happened with just Mirror's Edge, I assumed it was some kind of fault with that game specifically...when it happened with XCOM, I became suspicious it is not so acute. In both games and all 3 times it was exactly the same kind of crash, and did not seem to occur in sync with any particular event, such as a loading screen or screen transition. Just in the mi... Read more

A:Help me diagnose this freeze/crash

Your +12V rail is showing only +0.70V. This is a problem!

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RELEVANCY SCORE 45.6

Hi, so i just recently got this problem and it appeared just after ive installed my new SSD, "Kingston SSDNow v300" Ive never had any crashes before i installed it or something like that.
 
So i just got this freeze. It went like this, i had Spotify on, randomly the song was like BRRRRRRR, and i had to turn down the volume (couldnt move anything) > after 3 Seconds i could move > brrrrrrrr (cannot move) > THEN a last one, then it suddenly got black like the computer "closed down itself" Then it said on the screen (No Signal) and the computer restarted... 
 
I did make an log from MiniToolBox RIGHT after the computer got started up again, With "List last 10 Event viewer errors, List users, partitions, and memorysize, list minidump files" I attached the MTB LOG!
 
I am running Windows 10 Pro N version. Gyazo picture from SPECCY: https://i.gyazo.com/3f925994b2ee7a4496e3d2abb6c32f8d.png  
 
 
If there is anything more you need to know just tell me, i really startin to get pissed off by this freeze as ive never had problems before the SSD, and i should be happy with an new SSD instead of angry haha! Appreciate all help i can get! Thank you!
 
 

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RELEVANCY SCORE 45.6

Vista - SP2On Gateway LaptopI have been having multiple problems and I am not to sure if they are resulting from the previous system update. Besides getting BSOD, there are times where certain programs crash. I have had the search protocol crash, WIM, and a couple of others. I have also gotten a resultdns.dll error on startup.The process usually occurs when the scroll on the pad stops working, then the clicking stops working, then the screen freezes, then the screen goes black but mouse is still visible, then it restarts. There are times where it does not restart and it comes back to life for about 2 minutes, then it crashes.I have not been able to copy all errors, but here are a couple from the event log.Any help would be appreciated.- System - Provider [ Name] Application Error - EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2011-03-01T03:08:20.000Z EventRecordID 86016 Channel Application Computer BabyZoie-PC Security - EventData svchost.exe_RpcSs 6.0.6001.18000 47918b89 ntdll.dll 6.0.6002.18327 4cb73436 _________________________________________- System - Provider [ Name] Application Error - EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2011-03-01T03:08:12.000Z EventRecordID 86015 Channel Application Computer BabyZoie-PC Security - EventData SearchPro... Read more

A:Freeze, crash, every 15min

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.Please take note:If you have since resolved the original problem you were having, we would appreciate you letting us know. If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
If you are unsure about any of these characteristics just post what you can and we will guide you.Please tell us if you have your original Windows CD/DVD available.If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply'... Read more

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RELEVANCY SCORE 45.6

Alright, I'm running windows xp, and I've recently run into a problem. Two days ago, I was downloading a movie, and when I got it my computer froze. When I restarted, everything was fine. Then I relized that everytime I go to "my recent documents" under the start menu, I get this. An program not responding message, like when you close an unresponsive program that says "windows explorer has encountered a problem and must be closed." then directly after, "Dr.watson debugger has encountered an error and must close". then the computer freezes. This is only when I put my cursor to look into my recent documents. ON top of this, for the last few weeks, my computer has been checkign the same disc,everytime I start the computer. I'm not sure if these are related. But back to the main problem. I assumed the video was bad, so I ran an anti-virus scan with my AVG. And I didn't find anything but tracking cookies. So, I assumed I must have screwed up a settign somewhere or something and tried to do a system restore, but both dates I took, said it couldn't be resotred to that date, when It says It can be. I don't want to re-install my xp and start over because I have important pictures and files on my pc. Any idea's or fixes would be helpful, if more info is needed let me know.

A:Computer freeze/crash

Any help peps.

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RELEVANCY SCORE 45.6

Hi, i'd like to request some help with my windows 7.
 
Today my computer just completly froze while i was browsing, had some game exes open @ same time. I waited around 5minutes hoping it would unfreeze, but nothing happened so i manually pressed the on/off button.
 
After that, computer got stuck in "Initializing Windows" screen so i tried to run the automatic repair and it frooze aswell.
Then i proceeded to make a usb repair disk and it managed to get me through the intializing screen, but when it managed to load back into the windows explorer (desktop), after a few seconds i realized the icons weren't even loading and i was unable to do any actions on the OS.
I've run the FRST tool, and it had no *ATTENTION* tags on the log on my 1st opperating W7 drive (D:\), so now i dunno what to do, i don't have a windows repair disk and i can't really format because i don't want to loose the data i have on the laptop.
 
Extra info:
About 1 year ago i had to install a second windows 7 (which is the one that crashed now), because my previous one (c:\) just stopped accepting USB hardware or even Wireless connection, not even the touchpad would work. And when i ran the scan for the C: it actually found s**tloads of problems accordingly to FRST, but i'm not sure that relates, since my other OS was working fine untill now.
Thanks in advance, ill try to extract the log asap

A:System Freeze/crash

The 2 OS info might be a bit confusing in there,
Just to simplify:

Got 2 Windows 7 installed, one on C:\ and other on D:\
C:\ is almost totally inoperable for a year, 
Sorry for the wall of text!

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