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unable to install or run anti-virus anti-malware programs

Q: unable to install or run anti-virus anti-malware programs

While attempting to install counterspy on a friends computer I got the message that says the system administrator has set policies that prevent this installation.I also tried malwarebytes and it refused to install.I'm logged in as the administrator.I also attempted to do a scan with AVG and it disabled itself.I tried an online scan at Trend Micro but I could not reach the website.The browser redirected me to some strange search engine.How should I go about stomping this thing out.

RELEVANCY SCORE 200
Preferred Solution: unable to install or run anti-virus anti-malware programs

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

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A: unable to install or run anti-virus anti-malware programs

Hi Defraggerman I suggest you post a HijackThis log for examination.A member of the HijackThis Team will walk you through, step by step, how to disinfect your computer.Read the Preparation Guide before posting a HijackThis Log.Please read, and follow, all directions carefullyRun a log, and post it in the HijackThis Logs and Analysis forum.Do not, post it in this topic.Do not, fix anything, yet.A member, of the HJT Team, will help you out.It may take a while to get a response from the HJT Team, because they are very busy. Please, be patient, as these people are volunteers. They will help you, as soon as possible.NOTE:Once you have made the post, please, DO NOT make another post in the HJT forum, until it has been responded to by a member of the HJT Team. The first thing they look for, when looking for logs to reply to, is 0 replies. If you make another post, there will be 1 reply. The team member, glancing over the replies, might assume someone is already helping you out, and will not respond. So, just make your post, and let it sit there, until a team member responds. This way you will be taken care of, in the most timely manner.

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RELEVANCY SCORE 119.2

Antivirus vanished! Can't install ANY new one!Can't access microsoft and any anti virus sites (thus i cannot download or scan my computer from there)I tried to install a copy of avast pro but the set- up immediately close after opening, i also noticed a lot of programs behaving like this just like the bandmaster game from e games and Grand Theft Auto Vice City( once i opened it, it immediately closes)Tried to install that in safe mode, but the computer does not start and reboots back into normal mode.This is the content of DDS logDDS (Ver_10-11-26.01) - NTFSx86 Run by neopc10 at 19:47:12.65 on Fri 11/26/2010Internet Explorer: 6.0.2900.2180Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1023.353 [GMT -8:00]============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcssvchost.exeC:\WINDOWS\system32\spoolsv.exesvchost.exeC:\Program Files\Common Files\Acronis\Schedule2\schedul2.exeC:\WINDOWS\System32\svchost.exe -k AkamaiC:\WINDOWS\system32\svchost.exe -k imgsvcC:\WINDOWS\Explorer.EXEC:\Program Files\KGB\Mpk.exeC:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exeC:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exeC:\WINDOWS\PixArt\PAC7302\Monitor.exeC:\Program Files\... Read more

A:anti virus banished.can't install any anti virus programs, can't acces microsoft and anti virus sites!!!...

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the ... Read more

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RELEVANCY SCORE 114.8

I'm also unable to navigate to any antivirus site on the web.Any advise would be appreciated.Thanks

DDS (Ver_09-01-07.01) - NTFSx86
Run by Helen at 10:29:55.53 on Sun 01/18/2009
Internet Explorer: 6.0.2900.5512
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.702.426 [GMT -5:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Outdated)
FW: Kerio Personal Firewall *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Sunbelt Software\Personal Firewall 4\kpf4ss.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Sunbelt Software\Personal Firewall 4\kpf4gui.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\WINDOWS\system32\TODDSrv.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Sunbelt Software\Personal Firewall 4\kpf4gui.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\RTHDCPL.EXE
C:&... Read more

A:Unable to install any anti-malware programs

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed. Use the 'Add Reply' and add the new log to this thread. Also please explain your problem as fully as possible. Each little detail will help in getting your system cleaned up and functional again.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scans:Please download Malwarebytes Anti-Malware and save it to your desktop. (try downloading using another computer)alternate download link 1alternate download link 2Make sure you are conn... Read more

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RELEVANCY SCORE 113.6

While attempting to install counterspy on a friends computer I got the message that says the system administrator has set policies that prevent this installation.I also tried malwarebytes and it refused to install.I'm logged in as the administrator.I also attempted to do a scan with AVG and it disabled itself.I tried an online scan at Trend Micro but I could not reach the website.The browser redirected me to some strange search engine.How should I go about stomping this thing out.
Mark

A:Unable to install antivirus or anti malware programs

Hi .I suggest posting at BleepingComputer.com - Am I infected What do I do - http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/ Louis

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RELEVANCY SCORE 113.2

Hello, I consider myself a fairly advanced computer user, but I'm having an issue I'm 99% sure is MalWare related. My laptop freezes CONSTANTLY, sometimes out of nowhere, and sometimes when I walk away for 5 minutes. I have tried numerous times to run AVG, Ad-Aware SE, and both freeze shortly after the scan starts (also tried in SAFE MODE). Now sometimes I can browse the we for hours, but as soon as a start a scan, install, or update, these issues are more common. I am fairly confident that this is not a hardware issue, since I've ran advanced diagnostics on them all, including BIOS. I have a HiJack This Log, and help would be greatly appreciated!

HiJackThis.log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:17:22 AM, on 9/22/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\snmp.exe
C:\WINDO... Read more

A:Unable to Run ANY Anti-Virus or Anti-Spyware programs, Comp freezes every 5 minutes.

BUMP!

--sorry, I'm desperate.
 

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RELEVANCY SCORE 111.6

Good morning everyone,
Frequent visitor, first time poster of this forum. I want to thank anyone in advance for committing any amount of time to my problem. I'm hoping someone has some experience with this issue. Allow me to explain:

Yesterday, I woke-up my computer and opened up my browser (I use Google Chrome). As soon as I clicked to open the browser, I noticed a Windows Explorer Pop-up. I have attached a picture of what this box looks like, but to describe it for those who are not able to open the attachment: The windows header said "Mod Info" and the Content said "BC LOADED" the only available options for me to click were "OK" or the "Close" button at the top right. Without clicking anything the box then disappeared and Google Chrome opened as usual. This behavior was unexpected, I've never seen this before. Worrying I had some kind of Spyware or Malware, I decided to try running my AV program. I use Avast Free.

I went to look for the process in the hidden icons list on my taskbar, where it usually resides. I didn't see it there, which was concerning. I tried running the program from the start menu, but after clicking it, nothing opened. This was also a red flag that something must be wrong. So I decided to try and run Malwarebytes Anti-Malware. This program would also not open when prompted.

I decided to scan google for my symptoms to look for recommended fixes. Several tech support forums suggested to those who presented simil... Read more

A:Anti-Virus/Anti-Malware Programs Blocked Even in Safe Mode

Hello and Welcome to TSF.

If you haven't already, please Subscribe to this Thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant notification by email, then click Add Subscription.

Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.

------------------------------------------------------

Press the Windows "logo" key and "R" key then copy/paste the following into the Run box and click OK:

%temp%\dds.txt

A text file should open. Please copy/paste the contents of that file in your next reply.

------------------------------------------------------

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RELEVANCY SCORE 111.6

Good morning everyone,
Frequent visitor, first time poster of this forum. I want to thank anyone in advance for committing any amount of time to my problem. I'm hoping someone has some experience with this issue. Allow me to explain:

Yesterday, I woke-up my computer and opened up my browser (I use Google Chrome). As soon as I clicked to open the browser, I noticed a Windows Explorer Pop-up. I have attached a picture of what this box looks like, but to describe it for those who are not able to open the attachment: The windows header said "Mod Info" and the Content said "BC LOADED" the only available options for me to click were "OK" or the "Close" button at the top right. Without clicking anything the box then disappeared and Google Chrome opened as usual. This behavior was unexpected, I've never seen this before. Worrying I had some kind of Spyware or Malware, I decided to try running my AV program. I use Avast Free.

I went to look for the process in the hidden icons list on my taskbar, where it usually resides. I didn't see it there, which was concerning. I tried running the program from the start menu, but after clicking it, nothing opened. This was also a red flag that something must be wrong. So I decided to try and run Malwarebytes Anti-Malware. This program would also not open when prompted.

I decided to scan google for my symptoms to look for recommended fixes. Several tech support forums suggested to those who presented simil... Read more

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RELEVANCY SCORE 111.6

My subscription for Macafee ran out and I never got around to downloading AVG or some other antivirus freeware on my netbook. I experienced some obvious signs of a virus/malware not long after (I would do a google search on Chrome and would get redirected to some very odd sites when I clicked on something safe-looking). So I attempted to download AVG and others with no luck. I then restored my system to an earlier date hoping this would be good enough to remove whatever virus/malware was affecting it. No such luck as I am still unable to download said freeware (although now I am able to surf the net with no issues). So, I happened across your lovely website and am crossing my fingers that you may be able to save the day!

Thanks so much for your time!

Here is the following info you request with each new post...
From Hijackthis:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:51:14 AM, on 11/9/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\svchost.exe... Read more

A:I cannot download anti-virus or anti-malware programs...(logs included)

I solved it.

Used ninite.com in safe mode to download AVG and Spybot. Rebooted. Ran both of them. Still couldn't download Malwarebytes. Ran online scanner from Microsoft. Rebooted. Was able to install Malwarebytes. Ran it. System is clean now.
 

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RELEVANCY SCORE 111.2

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM)2 Duo CPU T5750 @ 2.00GHz, Intel64 Family 6 Model 15 Stepping 13
Processor Count: 2
RAM: 3061 Mb
Graphics Card: Mobile Intel(R) 965 Express Chipset Family, 384 Mb
Hard Drives: C: Total - 189280 MB, Free - 20269 MB;
Motherboard: Intel Corp., Base Board Product Name
Antivirus: None

I had a problem with a website while running Microsoft Security Essentials. I tried to reinstall MSE but I keep getting an error during the installation. I also tried to install AVG with no luck. It is like I can't install programs.

Help.
 

A:Unable to install anti-virus programs

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RELEVANCY SCORE 110.4

I am running Win XP SP3 on my gateway desktop and believe that I was infected with Anti-virus 2010 and/or Police Pro, which has completely disabled my anti-virus program (AVG 8.5) and all of the Malware removers I have tried (Malwarebytes, Norman, Spy Doctor, and HiJack This).

I browsed this site and found instructions for removal of Antivirus 2010 and Police Pro from another computer that is not infected. Following the instructions, I booted the infected computer in safe mode, I installed Malwarebytes - could not run it, I re-installed it and renamed the file per instructions - still could not run. Installed it again using different name and different directory - again could not run. Downloaded Norman Malware remover - tried to run it, it started up once, but as soon as it started scanning the process was killed and I could no longer run any executables. I then ran a fix to re-associate the exe files and tried to run it again. It started up once more, but again stopped as soon as the scanning started.

I then found instructions for manual removal of the "viruses". I removed all files and registry entries that I could locate per the manual instructions. I still cannot run Malwarebytes or Norman. I also cannot AVG 8.5 virus scan. Tried to run a command prompt AVG 8 scan - command prompt came up, clicked scan - scan "ran" for about 3 seconds and then window closes and no report, so I believe it is being killed also. I then tried to run HijackThis to get... Read more

A:Anti-virus programs and malware removers disabled - unable to run any of them

Take a look at this guide: Remove Windows Police Pro (Removal Guide)See if that helps with the removal process.

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RELEVANCY SCORE 110

This is not my, but my friend's computer. He has been using it for a very looong time without any anti-virus program installed. I tried to help him, I did an on-line scan with deletion and fixing of hundreds of viruses, then I tried to install some anti-virus programs. But, I was unable to do that. I googled about this problem, and found suggestion about hijackthis. I should explain, that this computer has installed Polish version of Windows XP, (as we are Polish :-)), therefore there can be some misunderstandings about some programs, but if you recognise anything, that can be virus, I'd appreciate it. One more thing - Kaspersky is not installed on this computer (it has been a long time ago) - I tried to delete this entry about it in hijackthis - no success...Here's the log:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 22:20:59, on 2008-03-08Platform: Windows XP Dodatek SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exeC:\Program Files\Startup Mechanic\StartupMonitor.... Read more

A:Unable To Install Any Anti-virus Or Firewall Programs

I apologize for the very long delay. We have a huge backlog of HijackThis Logs to handle and it has been taking us greater time than normal to get caught up. If you are still having a problem, and want us to analyze your information, please post a brand new hijackthis log. If we do not hear back from you within a couple of days we will need to close your topic.When posting your logs please post them directly into the reply. Do not attach them.Also make sure you have already followed the steps outlined below:Preparation Guide For Use Before Posting A Hijackthis LogThank you for your patience.

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RELEVANCY SCORE 110

I got worried about the computer because when i attempt to log in to ebay or amazon it takes me to a page which looks like an ebay or amazon page and tells me that theres been a problem with my account and i must enter all my credit card information and social security number, etc. I already knew ebay and amazon would not ask for somethinbg like this but i can not access them at all now in any web browser on my computer, so i went and bought $69 antivirus cd from kaspersky which will not do anything, including fully install in my computer, so then my friend told me to go to majorgeeks.com and download an antivirus there, which i did but it also will not fully download or work. I tried accessing them and downloading them in safe mode but that does not work either.
 
Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version:07-11-2015
Ran by Valued Customer (administrator) on VALUEDCUSTOM-PC (08-11-2015 23:10:05)
Running from C:\Users\Valued Customer\Downloads
Loaded Profiles: Valued Customer (Available Profiles: Valued Customer)
Platform: Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X86) Language: English (United States)
Internet Explorer Version 9 (Default browser: IE)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/
==================== Processes (Whitelisted) =================
(If an entry is included in the fixlist, the process will b... Read more

A:unable to install or open and anti virus programs

Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.
If you think you have similar problems, please post a log in the Malware Removal forum and wait for help.Failure to post replies within 3 days will result in this thread being closed.

Hello stoshe2009,
My name is mAL_rEm018, but feel free to call me mAL.  I'm an undergraduate trainee and as such my posts to you have to first be checked by a Teacher, because of this my replies to your posts may be slightly delayed. Please be patient and I'm sure we'll be able to resolve your problems.
 

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.

Cobian BackupDriveImage XML

To make sure everything goes smoothly, I would like you to observe the following rules:
You must have Administrator rights, permissions for this c... Read more

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RELEVANCY SCORE 109.6

Hey guys ... I've searched the forums and done just about everything that I can do so far to no avail and am at my wits end with this thing.So yesterday for no reason, FireFox just decides to close. Fine, no big deal, but then I relaunched and it did it AGAIN a few minutes later. Then I got the lovely Microsoft Security Essentials error message saying that I had a Trojan in Unknown Win32. Of course, I knew that was a fake, so I tried running my Spybot S&D, but it wouldn't load. Double-click, hourglass, nothing. Suddenly, I wasn't able to launch any anti-anything software, wasn't able to get to my regedit, task manager, nor launch a browser. Eventually, in safe mode, I located the Hotfix. exe, removed it, and the error message went away.However, I'm still unable to launch ANY anti-spyware/malware/virus software. In safe mode, I did actually download, register, and install StopZilla, which found 48 objects and removed them. I rebooted and ... yeah, same thing. Currently looking into getting a refund for that piece of fun.Spybot S&D loads in my systray and does the TeaTimer real time thing that it does, but I can't RUN it for scanning. Also, I have the installer for SuperAntiSpyware, but the nifty Double-Click, Hourglass, Done trick happens when I try to launch that for installation in safe mode OR out of it.In FireFox, I'll find a result for something that looks promising, click on it, and suddenly I'll be presented with another website ... Read more

A:WinXP - Unable to launch/install anti-spyware anti-virus and browser hijacked

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!Please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.In order for me to see the status of the infection I will need a new set of logs to start with.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.DeFogger: Please download DeFogger to your desktop.Double click DeFogger to run the tool. The ap... Read more

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RELEVANCY SCORE 107.2

OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD Phenom™ II X4 840 Processor, AMD64 Family 16 Model 5 Stepping 3
Processor Count: 4
RAM: 1788 Mb
Graphics Card: AMD 760G, 256 Mb
Hard Drives: C: Total - 476837 MB, Free - 423290 MB;
Motherboard: Gigabyte Technology Co., Ltd., GA-MA78LMT-S2
 
 
Hi I cannot install some programs rogue killer,malwarebytes,Microsoft safe
avg free
I click on install any of these above 
It says do you want the following program to make changes to your computer
I click yes nothing happens.
But others I can install superspy,ccleaner,adwcleaner,Microsoft malicious tool
I have the above programs on a usb
Can you help

A:cannot install anti virus or anti malware progs

Hi malfun9 From what I read, I understand that you are trying to install RogueKiller (and not use the portable version?), Malwarebytes Anti-Malware, AVG Free and Microsoft Safe (what is it?). Then you get a UAC prompt (the message asking if you want to allow the following program to make changes to your computer) and after you accept, nothing happens (no window opens or anything). However, if you repeat the same steps with CCleaner, AdwCleaner and the Microsoft Malicious Software Removal Tool, it works.Let's see what is causing this, follow the instructions below please.MiniToolBoxDownload MiniToolBox and move the executable file to your Desktop;Right-click on MiniToolBox.exe and select Run as Administrator;Check the following options:List Installed Programs;List Last 10 Event Viewer Errors;Once this is done, click on Go and wait for the scan to complete;Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

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RELEVANCY SCORE 106.8

Hello Bleeping Computer,
 
I own a Windows Vista 7 and I have been getting redirected randomly for about two weeks now while using Mozilla firefox, and I upgraded my Malwarebytes to pro about a month ago and it's not picking anything up anymore, but a few days ago it said I got 78 infections (PUP.Optional) and that they were successfully removed but I think the computer is still infected because I tried to download Kaspersky Pure 3.0 Free Trial and my computer would not allow me to install it. Kaspersky says that I may be infected.
 
Then I tried to use Kaspersky's Anti-virus removal tool and my computer crashed and a blue screen popped up and my computer restared to protect the system.  Malwarebytes isn't coming up with anything whenever I scan and I can't install other Anti-virus to check what my specific virus is since my computer keeps interupting and crashing when I try. I would really appreciate your help. Please let me know whatever additional information you need and I will try to get it if I can.
 
 
I couldn't get the specific message on my blue screen because my computer crashed and doing anything in that state was imposssible so I'm not sure what to do.
I have followed all the given intsructions in the preparation guide. Here is my DDS log.
 
 
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.16518
Run by AMATERASU at 14:01:36 on 2014-02-23
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.35... Read more

A:Blue screen, Unable to install Anti-virus programs, Redirecting, Infected

Hi there,my name is Marius and I will assist you with your malware related problems.Before we move on, please read the following points carefully. First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding. Perform everything in the correct order. Sometimes one step requires the previous one. If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem. Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me. Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts. If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed. Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean. My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.   Scan with FRST (Recovery Environment)To run FRST on Vista and Windows7:For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.Plug the flashdrive into the in... Read more

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RELEVANCY SCORE 102

Hi Im new here this is my first post also my first problem

Well everything was going great no virus getting detected

I use ESET nod32, malwarebytes and SpyBot

Now my problem is that all of my protection applications wont Update

Also I can't access any protection site like Microsoft.com, Eset.com, the website of malwarebytes and Spybot
and last is that sometime (happens sometimes) computer auto shutsdown
with a timer of 60 seconds before shutdown (please save all works...)

all other applications and websites works great except for those I mentioned

HOPE u could help me if possible ASAP because I'm using my CPU for business purposes and advance thanks

sorry forgot my HJT Log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:32:38 PM, on 2/4/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\windows\System32\smss.exe
C:\windows\system32\winlogon.exe
C:\windows\system32\services.exe
C:\windows\system32\lsass.exe
C:\windows\system32\svchost.exe
C:\windows\System32\svchost.exe
C:\windows\system32\spoolsv.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\windows\system32\nvsvc32.exe
C:\windows\system32\svchost.exe
C:\windows\Explorer.EXE
C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
C:\windows\system32\RUNDLL32.EXE
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Common Files\I... Read more

A:Anti-Virus Anti-Malware and Anti-spyware not updating

Hi, welcome to TSF!

Please follow our pre-posting process outlined here:

http://www.techsupportforum.com/f50/...lp-305963.html

After running through all the steps, you shall have a proper set of logs. Please post them.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.

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RELEVANCY SCORE 102

Hi Im new here this is my first post also my first problem

Well everything was going great no virus getting detected

I use ESET nod32, malwarebytes and SpyBot

Now my problem is that all of my protection applications wont Update

Also I can't access any protection site like Microsoft.com, Eset.com, the website of malwarebytes and Spybot
and last is that sometime (happens sometimes) computer auto shutsdown
with a timer of 60 seconds before shutdown (please save all works...)

all other applications and websites works great except for those I mentioned

HOPE u could help me if possible ASAP because I'm using my CPU for business purposes and advance thanks

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:32:38 PM, on 2/4/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\windows\System32\smss.exe
C:\windows\system32\winlogon.exe
C:\windows\system32\services.exe
C:\windows\system32\lsass.exe
C:\windows\system32\svchost.exe
C:\windows\System32\svchost.exe
C:\windows\system32\spoolsv.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\windows\system32\nvsvc32.exe
C:\windows\system32\svchost.exe
C:\windows\Explorer.EXE
C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
C:\windows\system32\RUNDLL32.EXE
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\... Read more

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RELEVANCY SCORE 102

Have bad infection...need best free Anti-virus, Anti-spyware, and Anti-malware software please....

THANX

Running Windows XP
 

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RELEVANCY SCORE 99.2

None of the anti-malware programs I have will update and in many cases I am being redirected when I try to access their websites or I get an unable to connect message. Occasionally I get fake alert pop-ups (windows has detected a system infection run anti-spyware now etc.) tomorrow I am going to transfer an updated version of MBAM from another computer and run that to see if it turns up anything. Right now all my programs say nothing is found but they haven't been updated in weeks due to this problem, I am at the end of my knowledge so any advice at all is greatly appreciated. Thanks for your time.

A:unable to update anti-malware programs

-- Some types of malware will target Malwarebytes Anti-Malware and other security tools to keep them from running properly. Other types of malware may delete the main mbam.exe executable file during installation or when attempting to perform a scan which results in various errors. If that's the case, please refer to the suggestions provided in For those having trouble running Malwarebytes Anti-Malware for using Rkill or downloading a renamed version of mbam.exe. Do not reboot after running Rkill. Immediately after running this tool, you need to perform your scan with Malwarebytes Anti-Malware.Note: You may have to make repeated attempts to use Rkill several times before it will run as some malware variants try to block it. If you get an alert that Rkill is infected, ignore it. The alert is a fake warning given by the rogue software which attempts to terminate tools that try to remove it. If you see such a warning, leave the warning on the screen and then run Rkill again. By not closing the warning, this sometimes allows you to bypass the malware's attempt to protect itself so that Rkill can perform its routine.

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RELEVANCY SCORE 99.2

I am currently using AVG and Malwarebytes. My question is, if something is put in the vault, what happens when I empty it? Basicly I want to know if I should keep it in there or not.
Thanks in advance!
 

A:General question about anti-viruses and anti malware programs

wow, thanks for all the help
 

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RELEVANCY SCORE 98.8

First of all i would like to apologize if this topic is in wrong category, or it should not even be asked on this site. And second of all, please be patience i'm a noob looking for answers So whats all about? Well i'm meeting new terms here and i have no idea what they mean and what they do. And as anyone else i wanna be safe in this era of cyber-crime. So basically i know whats a anti-virus and a anti-spyware and that they can run together. Also i heard that 2 anti-virus don't do good but 2 anti-spyware do. So what i'm asking is, what is a anti-malware? Can a anti-malware, anti-virus, and anti-spyware run together? Could you suggest some good+free of those 3? Sorry for my bad English and being such a noob

A:Anti-malware, Anti-virus, Anti-spyware

Florin, you might take interest in this thread, though it may be quite a bit of reading: What's the Best Anti-virus?

It is there that they discuss all kinds of different antiviruses and coupled security software. I personally only use Microsoft Security Essentials, but I have used it along with Malwarebytes for added security in the past.

Basically, you could have your system completely locked down with lots of extra security, but in some cases it becomes a hassle because of how much your computer becomes protected and overly secured. If you prefer a speedy computer over security, generally you use less security software, but if it is the other way around, you will want beefier security software which may slow things down slightly. That link I've provided will have most everything you will need.

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RELEVANCY SCORE 98

I'm always trying to keep up with the latest and greatest anti-spyware and anti-malware programs. I use Avast as my anti-virus program and for my main anti-spyware/anti-malware programs I use:

Malwarebytes' Anti-Malware
Spybot - Search & Destroy
SpywareBlaster
SUPERAntiSpyware

I also sometimes use:

Ad-Aware
a-squared
RogueRemover

Are there any other good programs I should know about? I figure the more the better!

Thanks!

A:Are there any good new anti-spyware/anti-malware programs?

Spyware Terminator.-- Web Security Guard is included in the download but not required. After installation you will be prompted to Enable Web Security Guard Toolbar. This browser add-on (similar to Site Advisor) is enabled by default so be sure to uncheck the box if you do not want it installed. If you install WSG by mistake, it can easily be removed later via Add/Remove Programs in Control Panel.-- If you already have an anti-virus application, there is no need to install the optional Clam AntiVirus integration. ClamAV does not have a real time scanning engine but you can integrate it into ST's Realtime Shield to include virus scanning support.However, you can overkill your system with resource heavy security programs that will drain your resources and slow down performance. Sometimes you just have to experiment to get the right combo for your particular system as there is no universal solution that works for everyone. mvps.org is no longer recommending Spybot S&D or Ad-Aware due to poor testing results. See here - (scroll down and read under Freeware Antispyware Products) Further, most people don't understand Spybot's TeaTimer or how to use it and that feature can cause more problems than it's worth.While not free, I recommend using Malwarebytes Anti-Malware and taking advantage of the Protection Module which uses advanced heuristic scanning technology to monitor your system and provide real-time protection to prevent the installation of most new malware. This technology... Read more

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RELEVANCY SCORE 97.2

Camera Wizard not poping up after removing Total Security/Antivirus Pro_2010 I have a PC with Windows XP SP3 with Avast, SuperAnti-Spyware and MBAM while browsing I got a yellow virus warning (something win32 I believe) from Avast pop up near the bottom tray and within seconds the Total Security pop-ups started. My PC slowed to a stop so I rebooted and saw that Antivirus Pro_2010 had installed itself on my PC. All my Anti Virus programs would not start (ie MBAM) so I ended up following forums to end some processes, delete some .dll files that were known to be malicious and rename the .exe's to get Anti Virus programs to run. I installed and used AVG which found a couple things. Then I used ComboFix, and finally I got MBAM to run which found a good 40+ trojans etc. I believe I got the virus off but I tried to restore to before I got the virus but was unable to. I have since run scans with MBAM and SuperAnti-Spyware which have found nothing. Avast also finds nothing but it has a list of 44 files (mostly in WINDOWS\ folder with the last path part of file doubled) that it is unable to scan: because "The system cannot find the specified path". When I look on my C: drive and follow the file path, the second to last part is always missing (ie. WINDOWS\addins\addins) addins is not there. When I plug in my camera, the camera wizard does not pop up anymore as it use to before I had and removed the virus. I also saw on the unscanable list that there was a WINDOWS\Connecti... Read more

A:Help to remove Total Security and Anti-Virus Pro_2010 rogue anti-virus programs

Can someone please help me?
 

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RELEVANCY SCORE 96.8

Dataup.exe Winvmx.exe and start up Cpx I cannot disable. I also have drmkpro64.sys virus. The problem is Winvm client runs like 5 of them and I end them and they start back up. I cannot use any antivirus programs because it says "Requested resources in use". I even tried Rkill and that doesn't work to stop it from happening. I tried deleting everything off the computer from a reset and it tells me something has occurred and no changed were made and then it brings me back to windows
 

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RELEVANCY SCORE 96.8

any other options aside from a thumb drive? my client can do the job. im working on a remote environment.
 

A:Unable to run anti virus programs

Hello,

Can you please explain, what about client and remote environment?
 

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RELEVANCY SCORE 96.8

I am having multiple problems and have read thru the Forums to try and find help. Unfortunatly, I have had no luck. Below is a list of the main problems with a brief description. I have also copied and pasted my current Hijack this log. Thanks in advance for your help!

I am running Windows XP Home Edition with IE 8.

I got the "Antimalware" virus yesterday and attempted to manually remove it. I did go into "regedit" and deleted anything that said anything about "antimalware". I don't think I deleted anything that I should not have but I have had trouble rebooting ever since.

Problems:
1. Can't install AVG Antivirus - It gives me an error saying that "Antimalware" is still on my machine. Once complete it gives a message saying "installation failed" and then the error "Action failed for file avgwdsvc.exe: starting service..., The service did not respond to the start or control request in a timely fashion."
2. Can't get Spy-Bot to run. It actually installed but when I click on it to start it just does nothing.
3. Am having trouble rebooting the CPU. It hangs up at the Windows XP starting screen. After turning off and back on a couple of times it finally went on to the login screen.
4. Once logged on it seems that I can intermittently get on to the internet. Sometimes it just freezes up.
5. I have miscellaneous voices, commercials and music that just starts playing on my speakers. Strange... it varies fr... Read more

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RELEVANCY SCORE 96.4

I recently downloaded PC Security Shield (supposedly a good anti virus program) and Spyware Terminator (antispyware) and noticed that their icons sometimes, do not show up in my system tray when I boot up. And it stays like that. I've had no icons for three days now...huh?

I've looked up this problem in the accompanying (Security Shield) help menu and it wasn't any help....but it basically states no icon = no protection....so what the bejeepers can I do to fix this problem?
 

A:Anti virus/anti spyware programs missing from system tray

Just a quick thought, go to start-up options and see if they are listed as due to run on start-up, if you have no suitable programme to view your start-up programmes go to run and type msconfig and check the start-up tab
 

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RELEVANCY SCORE 96.4

Please help. I am working on a network and need a corporate anti-virus program and anti-spyware programs? I know McAfee and Symantec offer something, but I know the personal editions I have had a less than nice experience. Any suggestions?

A:Need A Corporate Anti-virus Program And Anti-spyware Programs? Any Suggestions

Take a look at this Spysweeperhttp://www.webroot.com/enterprise/products/

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RELEVANCY SCORE 96.4

Hi,

I have just spent two nights removing the "Fake System Restore" virus from my girlfriends laptop
by following the guide on this site, so a big thankyou to whoever wrote the guide.

Now I want to make sure her laptop is protected as well as I can with free software.

I have installed; AVAST anti virus, Zone Alarm firewall and MalwareBytes onto the laptop,
but I now wonder if there are any other reccomended programs that I should install
to help avoid spyware, malware and viruses?

Thanks in advance,

Mark

A:Which are the best Anti Spyware and Anti Malware programs?

I recommend taking advantage of the Malwarebytes Anti-Malware (Pro) Protection Module in the full version which uses advanced heuristic scanning technology to monitor your system and provide real-time protection to prevent the installation of most new malware. This technology runs at startup where it monitors every process and helps stop malicious processes before they can infect your computer. Keep in mind that this feature does not guarantee something will not slip through as no product can detect and prevent every type of malware. The database that defines the heuristics is updated as often as there is something to add to it. Also keep in mind that Malwarebytes does not act as a real-time protection scanner for every file like an anti-virus program so it is intended to be a supplement, not a substitute. IP Protection (malicious website blocking) is part of the Protection Module and works after it is enabled. When attempting to go to a potential malicious website, Malwarebytes will block the attempt and provide an alert. IP Protection is also designed to block incoming connections it determines to be malicious. Enabling the Protection Module feature feature requires registration and purchase of a license key that includes free lifetime upgrades and support. After activation, Malwarebytes can be set to update itself and schedule scans automatically on a daily basis. The Protection Module is not intrusive as the program utilizes few system resources and should not conflict wi... Read more

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RELEVANCY SCORE 96

Hello everyone.

I have tried my best to remove this virus on my laptop, but no success yet.

Here are all of the things the virus does:

-Prevents access to websites like spybot, instead of letting me see the site, it simply says "Internet Explorer cannot display the webpage", and there is a button to click that says "Diagnose Connection Problem" (no connection problem of course)

-When I click links from a google search, they most of the time take me to the wrong webpage and I am forced to copy/paste the original link into the web bar.

-Programs like Combofix, Spybot, and HJT do not work and a box comes up after starting them saying "Combofix has stopped working".

-I tried running the programs in Safe Mode, but no luck there.

If anyone knows a fix please reply.

Thanks,

Sean

A:Virus prevents access to Anti-Virus sites/anti-virus programs (combofix, etc.)

I renamed my Combofix to something else and I followed the instructions from a different post and here is the log I ended up with:

ComboFix 09-07-29.04 - Sean 07/31/2009 0:30.1.2 - NTFSx86
Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.1.1033.18.3070.2059 [GMT -7:00]
Running from: c:\users\Sean\Desktop\Music.exe
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\progra~2\MICROS~1\Windows\STARTM~1\Programs\videosoft
c:\progra~2\MICROS~1\Windows\STARTM~1\Programs\videosoft\Uninstall.lnk
c:\program files\videosoft
c:\program files\videosoft\Uninstall.exe
C:\resycled
c:\resycled\boot.com
c:\windows\10057vir9sza2.cpl
c:\windows\1059zpamb5t5bd.exe
c:\windows\1069thi5fz912.bin
c:\windows\1075859zj467.exe
c:\windows\11297vzr5s51c.cpl
c:\windows\1132z5ru977d.cpl
c:\windows\11388troz4559.cpl
c:\windows\1179zs5y695.dll
c:\windows\11991szambo95d9.cpl
c:\windows\120355zoj6819.bin
c:\windows\12324tr9j7b5z.bin
c:\windows\1279zroj295.ocx
c:\windows\12a7d5wnloader999z.bin
c:\windows\132985pz2a0.cpl
c:\windows\133505i9us7z8.exe
c:\windows\13552hackt9ol37z.ocx
c:\windows\1355zw59m5d8.exe
c:\windows\13562vizus1059.cpl
c:\windows\135759orm5c5z.ocx
c:\windows\13599virus6cz5.dll
c:\windows\13614spamzo5990.cpl
c:\windows\13956trojz59.cpl
c:\windows\1502zspy169.ocx
c:\windows\15107zpa9bot54.cpl
c:\windo... Read more

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RELEVANCY SCORE 96

Hello,

Firstly thank you for your help - I really do appreciate it.

My HpCompaq laptop is infected with a virus that is blocking multiple anti-spyware software, Vista updates, and even my Kaspersky anti-virus.

1) The virus does not allow me to access websites to download anti-spyware nor access the windows update site.

2) I have downloaded the following programs on another computer, burned on CD and run on my laptop:
- Malwarebytes Anti-Malware - Installed but does not run
- Spybot - Cannot install as access to the website is blocked during installation
- AVG Anti-Virus trial version - Cannot install due to 0x8007013d - Action failed for file avgmfx86.sys

3) I have managed to run CCleaner and clear out all the temp internet files

4) The HiJack This log reads:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:35:59, on 14/09/2009
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16851)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\PDF Complete\pdfsty.exe
C:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\pthosttr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files... Read more

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RELEVANCY SCORE 96

Sometime back I came across a list of recommended free Firewalls, Anti-Virus and Anti Spyware Programs in one of the BC forums, but I do not remember where I found it.  Would someone point me in the right direction? 
 
Thank you, I appreciate it.

A:List of Firewalls, Anti-Virus and Anti Spyware Programs

Greetings,
 
If this is what you're talking about...
 
Antivirus, Antimalware, And Antispyware Resources
 
Hope this helps!!!

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RELEVANCY SCORE 96

Hello All,I am not able to update my Zone Alarm Internet security suite for some weeks now. I was directed here from the Zone Alarm Forum. Although I can browse through most of the websites, I am not allowed to access Zone Alarm update, Microsoft update. I also tried http://www.malwarebytes.org/mbam.php and also http://downloads.superantispyware.com/down...AntiSpyware.exe but was denied access both on IE and FirexFox.Further Filemon and RootkitRevealer do not work any on my machinePlease help.Thanks

A:Unable to access Anti-virus updates / Anti-spyware website

Thanks guys,
All problems solved Thanks to SuperAntiSpyware.

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RELEVANCY SCORE 96

First, thank you in advance for any help you can provide.
 
Windows 10 upgraded from 7 on an old-ish laptop, and I seem to be having problems with my wireless adapter(s) and (new) printer as well.  The onboard wireless adapter will not turn on, and the USB adapter I bought to replace the useless onboard one turns itself off randomly.  I replaced the printer because the old one stopped responding, but the brand new replacement is not functioning much better.
 
I am unable to run almost any security software to completion...They all either terminate due to an error or run endlessly. RKill, CCleaner and AdwCleaner will run, but I cannot get Security Check, GMER, MBAM, MBAR, aswMBR, TDSSkiller, DDS, ASC or VipreResecue to finish.
 
Today, I began having problems with accessing documents in MS Word and MS Excel...nothing would load for a while. 
 
I remember having a problem with Cassiopessa several month ago, but was sure that I had removed it successfully.  Now, I'm not sure of much.
 
Any help you can provide is much appreciated,
 
sbdiveco

A:Unable to run any anti-malware, even anti-rootkits

Hello,
 
You can get an expert opinion by asking for help in the Virus, Trojan, Spyware, and Malware Removal Logs forum. You will need to follow instructions in the Preparation Guide. Start with Step 6 and post FRST log in new topic. 
Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help
 
 
Let me know if you need any help with that. 

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RELEVANCY SCORE 95.6

Hi there! All right, I was infected with one of those fake anti-virus programs that tell you you've got a million infections that don't exist. I ignored it, started up in safe-mode, and deleted what I could manually. Seemed to solve the problem. But now, my Malwarebytes program won't open (and it's such a godsend, thank you so much!) nor will my Spybot S&D (though the Teatimer was still working fine). I also can't get past the third step in a system restore; it just won't actually start the process.

I've made attempts to redownload and reinstall Malwarebytes, but the program would just freeze; it also wouldn't complete an uninstall command (which I attempted to see if it would help a reinstall).

Every time I start up, also, I get a Viewmgr.exe error; I'm not sure if this is related, and none of the sites that came up for a search have been able to help.

In any case, I'm not sure if this is in the right spot (sorry!) because I'm not sure if this is the work of malware, but I'd greatly appreciate any wisdom you have to offer!

A:Unable to Open Anti-Virus Programs

Hello,let's see if we can get a Malwarebytes log thru one of these.Some types of malware will disable MBAM (MalwareBytes) and other security tools. If MBAM will not install, try renaming it.Before saving any of your security programs, rename them first. For example, before you save Malwarebytes', rename it to something like MBblah.exe and then click on Save and save it to your desktop. Same thing after you install it. Before running it, rename the main executable file first***Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run..***Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.***Open up command prompt, type in following commands: XP >> click the Start menu at the lower-left of your computer's desktop and select "Run". Type cmd into the Run box and click "OK".Vista >> click the Start menu at the lower-left of your computer's desktop and Type cmd in the search box.regsvr32 mbamext.dllregsvr32 ssubtmr6.dll regsvr32 vbalsgrid6.ocxregsvr32 zlib.dll ****If you cannot use the Internet,you will need access to another computer that has a connection.From there save mbam-setup.exe to a flash,usb,jump drive... Read more

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RELEVANCY SCORE 95.6

Hi there, had a look through the other threads and it seems like you guys really do help ppl out so hopefully you can help me too!

I have a brand new laptop, 1 week old and I have downloaded only a handful of programs onto it since ive had it plus standard internet browsing. I did use bit torrect twice to download a program and the problems started after that.

I have since uninstalled bit torrent and installed avira anti virus, spywareblaster and online armor. I had tried numerous times to download malwarebytes and superantispyware but both have downloaded but either failed post installation (malwarebytes) or during installation (superantispyware). I tried to download AVG before Avira but that had the same problem failing mid installation saying it couldnt connect to the interent when i was clearly connected.

I have also tried to run online virus scans. All I tried failed except for f secure which located and deleted some suspect files. All the files my anti virus softwares have found and deleted have made no difference to the problem.

The problem! When using google or just clicking links I am redirecting to random pages.

Any help would be greatly apprieciated thankyou.

Attached and zipped are ark.txt and attach.txt.

below is DDS.tx copied and pasted as requested. thanks

DDS (Ver_09-06-26.01) - NTFSx86
Run by Will at 21:03:36.78 on 27/07/2009
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_13
Microsoft? Windows Vista? Home Premium ... Read more

A:Browser redirecting / unable to install / run anti spyware programs

Hello, and welcome to TSF.

I am currently reviewing your log. I will be back with a fix for your problem as soon as possible.

Please subscribe to this thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant Notification, then click Subscribe.

Please be patient with me during this time.

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RELEVANCY SCORE 95.6

I am having an issue with, what I believe is, the google redirect virus or whatever it may be called now. It all started last week when I was working on my accounting homework for school and was working between Microsoft Word 2007 and various websites in IE9 (running Windows 7). I was working on my homework when suddenly all of the windows closed without warning (internet, word, and windows explorer) and my computer restarted. When Windows reloaded, my desktop background had changed to solid black and half of my desktop icons went missing. The more I did to try to fix it, the worse it got and the more icons disappeared. I found a thread on this forum that described the fix and followed it step by step. I downloaded and ran Malwarebytes, the unhide program (i dont recall the proper name but the icon is a white briefcase with a red cross on it), and another program that I renamed to iexplore.com per the instructions. I was able to restore the desktop icons and full functionality of the computer after doing that process. Although I was never able to run TDSSKiller (even with the disguised version) or Kapersky...couldn't even install them.

Now I am living with the issue of the redirected search links. I can get to Google (or any other search engine) and search normally, but when I click the link that I want, it will take me to some other random website having nothing to do with my search (for example, i search for Bleeping Computer and click the link for www.bleepin... Read more

A:Malware or virus is redirecting search links but is not detectable with anti-virus/malware programs

Do not run any tools unless instructedDownload Listparts from hereFor 32 bitList parts 32For 64 bitList parts 64Launch it,click on SCAN,post the log

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RELEVANCY SCORE 95.2

Hi everyone,

I have a friend wanting me to help with her computer. She runs an old Windows 98 machine that has become infested with spyware and viruses.

Webpages keep being redirected to bizrate and bizoffers and any attempt to download software such as Ad-Aware or Spybot are being denied by Bad Gateway errors.

She can't download Hijack This or do any online virus scans because she's blocked from doing so by the spyware.

Would installing the MVPS Hosts file prevent the spyware from blocking access to these sites so that we can help her?

Please help.

Thanks.

A:Can't download anti-spyware programs or anti-virus programs

It would definately be a start. Also try this:

Right click on this link http://www.greyknight17.com/spy/DelO15Domains.inf and choose Save As. Save it to your desktop. Right click on that file and choose Install. It will run immediately (you won't be able to see anything happen). You may delete it afterwards. NOTE: This script will delete any sites you may have added to the Trusted Sites. So if you want them back, you have to add them back to the Trusted Sites again.

Next thing to try, is go into Add/Remove and check for the following programs. If you struggle removing, you can reboot to Safe Mode and try again.

180 Search Assistant
180Solutions
Active alert
Ad Service
AdTools
AdTools Service
Alexa toolbar
BargainBuddy
Bullseye Networks
CashBack
cosmi
DH
EasySearchBar
Elite Sidebar
Elite Toolbar
Freeze Clip Art
GAIN
Gator
Hotbar Outlook Tools
Hotbar Web Tools
HuntBar
Internet Optimizer
ISTbar
ISTSvc
MaxiFiles
Media Access
Media Gateway
MySearch
MyWay Search Bar
MyWebSearch
NavExcel Search Toolbar
NavHelper
ncase
Oemji Toolbar
Open Site
Preview AdService
Search Toolbar (HuntBar/WinTools)
ShopperReports by Hotbar
Sidefind
SideSearch
Slotchbar
Software Update Manager
SurfAccuracy
SurfSideKick
Upspiral Toolbar
TurboDownload
VBouncer
Viewpoint
Viewpoint Manager
Viewpoint Media Player
WareOut
WeatherBug
Web Rebates
Web Search Toolbar (WinTools)
Webhancer
WhenU (any entry)
WeirdOnTheWeb
Windows AdService
Windows AdStatus
Windows ServeAd
WinTools
WinTools Easy Installer
WSEM Update... Read more

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RELEVANCY SCORE 94.8

Survey: What Anti-Virus, Anti-Malware, Web-Protection, Fully-Featured Suite would you consider to be the best when assessing it from a price per "quality/quantity of features" perspective?

(Consider that the user will be using it for a Windows 10 laptop and desktop, & a Windows 7 desktop -- more Win 7 and 10 systems if possible!)

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RELEVANCY SCORE 94.8

Running Windows XP, Home Edition, Version 2002, Service Pack 3, MSI Motherboard, 512MB Ram, Pentium 4 - 2.4GHz CPU.I used to have Spybot, but after some point whenever I tried to run it the computer would reset. Now, I've gotten a few messages from Windows Defender that there is a trojan on the computer. I can run a quick scan and remove what shows up, but when I try to run a full scan, the computer resets. I try to scan the computer with McAfee anti-virus, I can run a quick scan no problems, but when I try to run a full scan, the computer resets. I know there is at least 1 trojan/virus, but any program I try to run to get rid of the problem makes the computer reset. The latest software I installed is a-squared, and I can do a quick scan and find/fix a few problems, but when I do a full scan (in safe mode as administrator) a message pops up saying that the computer is going to shut down, NT AUTHORITY/SYSTEM.Please help before I tear out what's left of my hair.Pasted and attached.DDS.txt============DDS (Ver_09-01-07.01) - NTFSx86 NETWORK Run by Administrator at 22:34:33.51 on Fri 01/16/2009Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_11Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.511.175 [GMT -5:00]============== Running Processes ===============C:\WINXP\system32\svchost -k DcomLaunchsvchost.exeC:\Program Files\Windows Defender\MsMpEng.exeC:\WINXP\System32\svchost.exe -k netsvcssvchost.exesvchost.exeC:�... Read more

A:Multiple Trojans, PC resets when full-scan anti-virus or anti-malware is run

Hello AdamLinn13Welcome to Bleeping Computer. =====================Please re-open Hijackthis and click on "Do a system scan only"Then place a check mark next to these entries below:R3 - Default URLSearchHook is missingO2 - BHO: CMVideoPlugin - {08DEA348-F510-45FD-A6EC-CF3BE0917C5E} - C:\WINXP\system32\CMVideo.dllO2 - BHO: (no name) - {1CB20BF0-BBAE-40A7-93F4-6435FF3D0411} - C:\PROGRA~1\Crawler\Toolbar\ctbr.dllO4 - HKLM\..\Run: [Framework Windows] frmwrk32.exeO4 - HKLM\..\Run: [Rrokuwip] rundll32.exe "C:\WINXP\Gxizahopira.dll",eO4 - HKLM\..\Run: [Ngewok] rundll32.exe "C:\WINXP\exufijocifalut.dll",eO18 - Protocol: tbr - {4D25FB7A-8902-4291-960E-9ADA051CFBBF} - C:\PROGRA~1\Crawler\Toolbar\ctbr.dllNow click on Fix Checked and then close Hijackthis.====================================================Download ComboFix from one of these locations:Link 1Link 2Link 3* IMPORTANT !!! Save ComboFix.exe to your DesktopDisable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

Double click on ComboFix.exe & follow the prompts.

As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine be... Read more

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RELEVANCY SCORE 94.8

Hello,

I have a problem that is far beyond my limited skills. One of our people has a laptop that has either malware or a virus infecting it. Two symptoms are present: first, when using firefox web pages get redirected to advertising or to unrelated google searches; second, the machine seems more sluggish than usual.

I have tried to download anti-spyware software (e.g. Spy Sweeper, CounterSpy, MalwareBytes, Superantispyware, PC Doctor) and nothing works. In some cases such as Counterspy and PC Doctor, the executable will run but the program will not update (and thus, not allow for a scan). In other cases such as MalwareBytes, the executable simply will not run.

I have run a Trend Micro anti-virus scan. It seems to detect something but it crashes before the scan can complete. The same thing happens with Panda Activescan. Last night, I ran Panda Activescan for over 8 hours. When I woke up, the scan had frozen at the 52% point and had found 1 infected file, which it didn't appear to clean up.

Anyway, I'd really appreciate any help.
Best regards,
Jordan

A:HELP! -- Anti-spyware / Anti-virus doesn't work; malware crippling our machine

Uninstall all of the programs but Super Antispyware, Trend Micro and MalwareBytes AntiMalware.Find the MBAM.exe and rename it BAMM.com by right clicking on the file and choosing rename.Download the manual updates for MBAM from the link below. Double click on it to install. http://www.malwarebytes.org/mbam/database/mbam-rules.exeINSTRUCTIONS FOR USING MBAM:http://www.bleepingcomputer.com/forums/ind...t&p=1100727

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RELEVANCY SCORE 94.8

Are there any free, updated and/or recent Anti-Virus & Anti-Malware combos that could offer better protection than windows defender for windows 10?

A:Good Free Windows 10 Anti-Virus & Anti-Malware Combos

If you don't want to pay then I would recommend avast! Free Antivirus or Bitdefender Anti-virus Free Edition if you prefer not to use Windows 8/10 Defender.For more suggestions such as Sophos, Panda,and Avira see Choosing an Anti-Virus Program.Also see Supplementing your Anti-Virus Program with Anti-Malware Tools.

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RELEVANCY SCORE 94.8

I need help! I am not able to download any anti virus programs. Each time I try, my IE shuts down. I am using Windows XP and currently have no anti virus on my computer to run to help get rid of what ever I have. Any suggestions would be greatly appreciated. When I go to the history there are several sites that I have not gone to that appear such as abcjmp.com, www.2009softwarereviews.net, www.acmoore.com, finwuyc.cn.Thanks for any help you can give me.BoKayEDIT: Moved..No logs

A:unable to download anti virus programs MOVED

Hi BoKay,Try downloading the installation program for either Antivir or Avast to a cd or flash drive using a clean computer and then disconnect your own computer from the internet and install whichever one you chose. (Do NOT download both. They're both good, but you only need one.) Do the same with Malware Bytes. I'll give you the instructions here. Download both installation programs from the clean computer and then take them to the infected computer with your external medium.1) The following antivirus programs are free, light-weight and effective.Using a clean computer download the installation program for one of the following.Avast! Antivir2) MalwareBytesPlease download Malwarebytes Anti-Malware and save it to your cd or flashdrive.See if it is possible to get the updates as a separate file which you can add before you run the program.3) After downloading the above from the clean computer, return to your own and disconnect it from the internet.Install whichever antivirus program you chose to download. The allow it to do a complete system scan.If the scan finds anything, copy-paste the results of the scan into your next reply.4) Install and run MalwareBytes as follows:Double-click on Download_mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes... Read more

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RELEVANCY SCORE 94.8

Hello. My Laptop has Windows XP SP3. I have both Windows Defender and Spy Sweeper for anti spyware and Norton Anti Virus. The problems started a few days ago when a weekly scan of the antivirus reported the following. 1/14/2010 20:06 23ecd795-1c985b76 ?????? Compressed file Quarantined admin C:\Documents and Settings\admin\Application Data\Sun\Java\Deployment\cache\6.0\21\ Still contains 3 infected items Quarantine Clean virus from file Quarantine infected file Scheduled scan The file was quarantined successfully. 1/14/2010 20:06 myf/y/TrewsdF.class Downloader File; Compressed file Quarantined admin C:\Documents and Settings\admin\Application Data\Sun\Java\Deployment\cache\6.0\21\23ecd795-1c985b76 Infected Quarantine Clean virus from file Quarantine infected file Scheduled scan The file was quarantined successfully. 1/14/2010 20:06 myf/y/LoaderX.class Downloader File; Compressed file Quarantined admin C:\Documents and Settings\admin\Application Data\Sun\Java\Deployment\cache\6.0\21\23ecd795-1c985b76 Infected Quarantine Clean virus from file Quarantine infected file Scheduled scan The file was quarantined successfully. 1/14/2010 20:06 myf/y/AppletX.class Downloader File; Compressed file Quarantined admin C:\Documents and Settings\admin\Application Data\Sun\Java\Deployment\cache\6.0\21&... Read more

A:Web Browsers Intermittently Hijacked. Malware undetectable by Incumbent Anti Spyware and Anti Virus

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.??If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine.??Please perform the following scan:Download DDS by sUBs from one of the following links.??Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explanation about the tool.??No input is needed, the scan is running.Notepad will open with the results.Follo... Read more

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RELEVANCY SCORE 94.4
A:What is a good Free Anti-Virus, Anti-Malware software?

Hello Rawkfist, and welcome to Vista Forums.

If you like, Avast is a good free option.

AVAST 2014 | Download Free Antivirus Software for Virus Protection

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RELEVANCY SCORE 94.4

Hi and new to the forum . I currently have Norton Security, MBAM Pro, CCLeaner Professional, adwcleaner, and I did have Hitman Pro, for a while several years ago when my computer was hacked.
 
I have had Norton for several years, but I am thinking of switching to Emsisoft and use my Windows 7 Firewall. I use MBAM for live monitoring along with the Norton Security..The adwcleare software I use periodically, or if there is an issue the other programs don't handle. For example when out bound traffic was blocked by MBAM, but it was continously happening, the adwcleaner software found and eliminated the culprit. It was very useful also when my computer was hacked.  I also have the active monitoring turned off on CCleaner.
 
Would also adding Binisoft or Tinnywall add more security to the Windows 7 Firewall, or would it be better to just use the Windows Firewall by itself? I don't really want anything too complicated on the Firewall settings, but just maybe make a few teaks, possibly.  One other thing, would it be good to add WinPatrol Pro?
 
Sorry for a lot of questions, and thanks for any responses as I value your opinions.

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