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Lenovo Yoga 720 15 - Fingerprint reader issue - WBDI synaptics driver - Windows Hello

Q: Lenovo Yoga 720 15 - Fingerprint reader issue - WBDI synaptics driver - Windows Hello

Hi, I have the Lenovo Yoga 720 15 IKB 80X7 (4K display), since many days ago, I'm currently posting this on 7-20-2017, the fingerprint of my laptop stopped working so now In the windows hello sign in menu it shows a message in which it says "Windows Hello is not available on this device", the fingerprint option doesn't appear there anymore.When I check the issue on the "update device drivers menu" an exclamation mark appears next to the synaptics drivers WBDI, in the section of biometric devices. When I click on it to see more information it appears this message: "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful." I show you in the picture the information I get in the driver tab. I do not have the option to roll back the driver so I can't make it work again. I checked and it is the last driver available so far but it doesn't work. By the way I have the same exclamation mark and the same message of error in the driver "system interface foundation driver", code 31..., is there any link with it?I've already re installed windows twice through the option "reset this pc" from the configuration menu, one without deleting my files and the other removing all, but I still had the same issue with the fingerprint reader since the beginning of the new start, it didn't work. Does anybody have the same issue and a solution?Thanks in advance


























Synaptics WBDI issue.PNG ?304 KB

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RELEVANCY SCORE 200
Preferred Solution: Lenovo Yoga 720 15 - Fingerprint reader issue - WBDI synaptics driver - Windows Hello

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 144.4

X1 Carbon 5th Generation - 20HR series, Windows 10 ProWindows version now 10.0.17134BIOS date 3/2/18 After the automatic Win 10 April 2018 (ver 1803) update, my fingerprint reader stopped working. Had no issues prior. I have tried all suggested fixes, but no luck. - Checked enabled in BIOS - ok - Deleted driver, searched for and added driver in Device Manager - didn't work - Deleted and re-installed fingerpirnt driver from Lenovo support website - didn't work - Ran driver update tool from Lenovo support site (Lenovo service bridge) Synaptics WBDI(SGX enabled) driver status still says - "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)" Windows Hello used to work fine - now says "Windows Hello isn't available on this device.

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RELEVANCY SCORE 124.8

No fingerprint reader after updates. Biomettrics Device - Synaptics WBDI SGX shows as broken in Device Manager - "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)". I've uinstalled/reinstalled/updated about 20 times - no luck.  The issue ppears to have been triggered by the most recent "Bison" camera update. Any help appreciated, this 920 has been a bit of a challenge! 

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RELEVANCY SCORE 122.8

No fingerprint reader after Synaptics Metallica MOC Touch Fingerprint  Driver - 10 [64] - V.11.8.50.3460 update.Device Manager - Biomettric Devices - Synaptics WBDI(SGX disabled) shows as broken - "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)". Now I can't  login with my finger!Looks like some problems with update. Please fix it!

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RELEVANCY SCORE 105.2

A couple of days back, after a windows update, the fingerprint scanner on my Thinkpad X270 has stopped working.  Initially, in Device Manager, it displayed the following:  "This device cannot start (Code 10)" But after I tried to update the drivers, it now displays: "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful." Any ideas what I can do to fix it? It's as if it just suddenly stopped working overnight.

A:Thinkpad X270 - Synaptics WBDI Fingerprint Scanner Stopped Working

Did you see the below thread? https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/T570-Fingerprint-stopped-to-work-after-d...  





If a post answers your question, please mark it as an?Accepted Solution?!TP 25 Retro, W510 850 EVO, A30pRetired 385D, A20p, A21p

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RELEVANCY SCORE 99.6

Hi, I've had my yoga 520 for roughly 6 mo, everything's fine except for the fingerprint sensor driver (Synaptics WBDI under Biometric devices). It fails with the message "This device cannot start (Code 10)"This has happened before, but it happened right after a particular windows update, so when I uninstalled it, it started working again. Now I have no idea how to fix it.Thanks.

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RELEVANCY SCORE 99.6

Hi, I've had my yoga 520 for roughly 6 mo, everything's fine except for the fingerprint sensor driver (Synaptics WBDI under Biometric devices). It fails with the message "This device cannot start (Code 10)"This has happened before, but it happened right after a particular windows update, so when I uninstalled it, it started working again. Now I have no idea how to fix it.Thanks.

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RELEVANCY SCORE 92

Windows 10 Hello is not recognizing the fingerprint reader.  When I look deeper I find the following error in the device manager. This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful. I have checked and the driver is the latest.  I have updated the BIOS and chipset.  I'm not sure where else to look.

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RELEVANCY SCORE 90.8

After upgrading Windows 10 to the April 2018 Update (Windows version 1803), Windows Hello is no longer available on my Lenovo X1 Carbon 5th Generation ultrabook, and drivers for the Synaptics WBD (SGX enabled) biometric fingerprint reader show as failing to load in Device Manager.  This is despite registry settings, group policies, and a PIN being set up to enable biometric scanning (the fingerprint scanner worked previously). Is anyone able to assist to enable the Windows Hello fingerprint scanner under Windows 10 version 1803? Thank you.  

A:Windows 10 April 2018 Update (1803): Windows Hello / Synaptics WBD (SGX enabled) Fingerprint Reader

And you have the lastet 5.2.3531.26 version of the Synaptics driver released on May 3, 2018 already installed?

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RELEVANCY SCORE 90.4

The touchpad of my Lenovo Yoga 3 Pro is not working with Windows 8.1 or the newly installed Windows 10. It is neither recognised in the Device Manager, nor the Synaptics TouchPad Driver is listed among the installed programs in the Control Panel. Moreover, when I try to install the latest verion of this driver obtained from the Lenovo website, I am warned that "A previous version of the Synaptics TouchPad Driver is installed.", and that I should remove it first before continuing. If I try to install this version anyway, the installation is apparently successful, but I still cannot use the touchpad (nor the driver seems to be installed anywhere). What should I do to solve this annoying issue? Many thanks for your attention.

A:Lenovo Yoga 3 Pro and Synaptics TouchPad Driver

 Are there files in the "C:\Program Files\Synaptics\SynTP" folder? i had an issue where I couldn't uninstall the synaptics driver via settings and had to do it manually from an administrator command line. I used the following command: rundll32.exe "C:\Program Files\Synaptics\SynTP\SynISDLL.dll",standAloneUninstall Once you have it uninstalled does windows update try to install a driver on its own?

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RELEVANCY SCORE 86.4

FYI for anyone, used the last driver for Win 8.1 64 bit so that it would work on my Win 10 64 bit.    

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RELEVANCY SCORE 84

Hi, i bought a yoga X1 (20FR) and i can't use the fingerprint reader....I've downloaded the latest driver on lenovo's website and still, it doesn't work.I understood that on windows 10 it's windows hello which is supposed to set the biometric devices? I don't know what to do because when i go in Windows hello, it shows "windows hello isn't available for this device". Can anyone help me please?

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RELEVANCY SCORE 81.6

Yay, another major windows update... another round of driver problems! Fun! After yesterday's big Windows update (Windows 10 version 1803, aka the Spring 2018 feature update) the Synaptics fingerprint reader doesn't work. Uninstalling and re-intalling the driver didn't fix anything. Device manager says:This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful. Has anyone found a work around? Thank you. setup:YOGA 720-15IKB Signature EditionWindows 10 1803 (OS Build 17134.1)newest fingerprint reader drivers straight from the website   

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RELEVANCY SCORE 80

Hello. I have Lenovo ideapad520-15IKB 80YL with WIN 10. Some time ago my fingerprint reader has stoped working. I reinstalled the driver and that solved my problem for couple of days. Now I have the same problem but driver reinstalling does not solve the problem anymore. All my drivers are up to date. I cant find solution for my notebook problem in the forum. My notebook is under warranty and I would appreciate help from Lenovo.

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RELEVANCY SCORE 80

 I can't seem to update my touchpad driver. I downloaded  and ran this version. 19_0_17_57_WHQL4/21/2016 But when I check to see if it installed, the driver installed is still the driver from 19_0_17_57 from Jan 6,2016 Help... Thanks,   

A:Yoga 900 Synaptics Touchpad Driver for Windows 10 ...

What's the model of your computer?



I'm a Lenovo advocate, part of the Lenovo INsiders program. #LenovoIN. I don't work for Lenovo.

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RELEVANCY SCORE 78

Fingerprint scanner is not working after windows update - Lenovo X1 Yoga.In device manager I can see that there is corrupt type symbol for Biometric Devices -> Synaptic WBDI(SGX Enabled) I tried updating all the drivers, also uninstallated and reinstalled this particular driver but no luck.Please help. Thanks.

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RELEVANCY SCORE 78

My xiaomi 150USD phone recognizes my fingerprint in nanoseconds.... and the X1 yoga  (a 3000USD laptop with much more powerfull processor) is sooooooo bad...... 2-3 seconds, a lot of errors.... a bit disappointing...

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RELEVANCY SCORE 77.2

Hello Community,I just installed this driver this morning :Driver installation doneBut since then my finger print is not working, i noticed in the windows control panel that there was a little warning sign next to it.I uninstalled it and re-downloaded the latest version on the Lenovo support page, but it does not seems to change anything...Here is the windows control panel and the Windows Hello (also unvailable).Thanks for the help!





My config: ThinkPad T520i : 42405BG : serie [removed] : Bios 8AET65WW (1.45) + win7 Pro

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RELEVANCY SCORE 77.2

So, I've gone through this cycle several (too many) times over the month of owning this laptop. I'll save several fingerprint profiles (the first 2 fingers on each hand). But whenever I try to log in and happen to "misfire" with my finger and get the alternative login prompt, I find that I can no longer use that particular finger any longer in futire attempts, as if it's chosen to "forget" that profile. But I can use any of the other fingers I've saved just fine. Problem only seems to be corrected by resaving the "forgotten" finger as a new profile again. I honestly may be assuming incorrectly that this is initiated by a "misfire" (and by that I mean not landing my finger precisely on the sensor, picking up too fast, whatever). It might be that the attempt didn't cause the profile to be lost, but that it was lost for some other reason and the attempt was just the first failed attempt. All I know is that it happens.

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RELEVANCY SCORE 77.2

Is it possible to use the X1-Yoga fingerprint reader (that works for system logins through Windows Hello) to authenticate on websites?  If it will not work natively, is there some other program that will do this? The following link seems to indicate that it IS supported...but not on Windows 10. https://support.lenovo.com/us/en/documents/ht037692 Thanks.

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RELEVANCY SCORE 77.2

Just bought a 2018 Yoga 920 and the fingerprint scanner is not being detected in Windows Hello or the device manager. YES, I have it completely updated from both the Windows Update screen as well as the Lenovo Vantage App. I went to Lenovo's website and downloaded/installed the proper driver and that did not help either. I have tried everything. I can't even find it or any "synaptics" related devices in my device manager. Somebody please help, it is so primal to have to type in a password; I'm in the stone age, neanderthalic, just discovered fire, have yet to invent the wheel - "ME NEED FINGERPRINT SCANNER". Thanks for your time ladies and gentlemen!

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RELEVANCY SCORE 76.4

KOREAN START ?????. ?? ??????? ??? ???? ????.?? (18? 5?) ???10 Update ?? ?? ???? ??? ??? ???????? ?? ??? ???????. (T470 Windows 10, 64Bit User) ??? ??? ?? ??? ???? ? ??? PIN ?? ? ???? ?? ????? ??? ???????. (????? ??) ??? ??? ?? ?? ?? ?????. ??) ??? ?? > ?? > ??? ?? > PIN ?? ? ? ?? > ?? ??? ?? ??? ???? ????? ?? ???? ??? ?? ???. KOREAN END ENGLISH START Hi. I'm Korean. So My English is very limited.After recent windows Update (last someday of may, 2018) my computer'sfinger print did not work. (I'm T470 user. Windows 10, 64Bit) The reason is below. (It is not accurate reason...) If PIN character before and after Win-update is not same, then finger printer's driver does not work.So I could not use finger print log in option. So after doing below, I solved the problem. Go to Windows Settings > Account > Log in Option > PIN delete & Re-Setting > finger print setting I'm not computer expert. But I solved the problem. Try it.Thank You. ENGLISH END 

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RELEVANCY SCORE 76

Please refer to how to set up a fingerprint reader under Linux (Ubuntu 16.04.3 LTS).Fingerprint recognition software does not find a finger reader.

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RELEVANCY SCORE 76

Hello Lenovo team, I have a Lenovo ThinkPad Yoga 370 (20JH0023US) less than a year old, since we set it up out of the box, we have been unable to get the fingerprint reader to function. In Device Manager, it shows the device cannot start (Code 10). We have uninstalled, reinstalled with the latest drivers, performed a BIOS update. When we try to clear the Fingerprint data in the BIOS, it sits as "Resetting Fingerprint Data" and gets no further. We have also replaced the Fingerprint reader itself (under warranty) on the keyboard bezel and it is still not working. Can anyone assist in helping us get this working? Is it possible it's a bad factory image of Windows and maybe we should do a reset? Thanks in advance!

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RELEVANCY SCORE 76

This is the second major problem with my X1 Yoga. Not only does the touchscreen driver crash "all the time" but the fingerprint reader does not operate about 30% of the time. Not sure what the cause/effect is because it's not consistent. For instance the light above it sometimes comes on and you can unlock the device. Other times it doesn't and it either works or doesn't. So the light is not consistent with it being ready to unlock. Other times perhaps from sleep or screensaver having locked the machine the only way in is via the password.  As suggested by Leonvo support I installed the latest drivers. But it's made zero difference.http://support.lenovo.com/gb/en/products/Laptops-and-netbooks/ThinkPad-X-Series-laptops/ThinkPad-X1-...

A:X1 Yoga Fingerprint reader random behaviour

I have a similar problem, but for me the behaviour is more consistent: After a reboot everything works fine but after sleep the LED isn't on and login doesn't work.Pretty embarrasing

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RELEVANCY SCORE 75.6

Hi everyone,
Windows 10 updated itself to the Creators Update this week and I notice that my Fingerprint Senor will not work after sleep mode.
When I check the Device Manager it disappeared from device manager and if I choose the show hidden device it says the Synaptics VFS7552 Touch Fingerprint Sensor is disconnected.

I have updated the latest driver from Dell webpage and problem is persists. The only way to "fix" it is to reboot the Laptop and the Fingerprint Sensor will work but when it goes to sleep it will disconnect itself again.

Do anyone know how to fix this issue?
Thanks.

Regards,
Derek Tang

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RELEVANCY SCORE 75.2

I have this machine dual-booting Windows 10 Enterprise and Home. I set up fingerprints on both operating systems, and they both lose my FP's after reboot. The Win10 Ent OS is bitlocked, if that matters. It acts like it isn't even looking at fingerprints when I try to log in. Like, it doesn't say "Fingerprint not recognized" or anything. I log in with PIN then add a FP, then lock Windows and try to log in with new FP and it works. If I try to log in with an existing FP of another finger, it says not recognized, so it's acting like I have no fingerprints added every time I reboot. Not sure if this has something to do with dual-booting and one OS being bitlocked, but that's the only idea I have so far. The FP reader worked fine when only Win10 Home was installed. I have the latest driver installed.

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RELEVANCY SCORE 74.8

I am using a Lenovo Yoga 3 Pro 1370 running Windows 10. The touchscreen never fails to work but the touchpad however causes a lot of problems. It will randomly stop working when I am using it, often when opening my laptop or when right clicking, but often without any apparent cause as well. One temporary method I have found that somtimes fixes the issue is to go into the HIDs in Device Manager and disable/re-enable the 9CE1 I2C HID Device. Sometimes this option will have a yellow triangle indicating that the device will not start and display this message in the driver properties:
 
This device cannot start. (Code 10)
A request for the HID descriptor failed.
 
Other times however there is no acknowledgement of driver issues and attempting to enable the devie will cause the device manager to not respond, restarting my PC in recovery mode after a "DRIVER_POWER_STATE_FAILURE" message and wiping my recent files. I have tried everything from uninstalling/reinstalling the driver, updating the BIOS and disabling the driver to boot in safe mode. When updating the driver software through the device manager, it says the latest version is installed: The driver version is 10.0.10586.0, it says it is from 2006-06-21.
 
Has anyone else had this issue before with their Yoga? Anyone know a solution?
 
Any help would be appreciated, Thanks.
 
Mod's Edit: Additional information added to Subject line for clarity of issue.
 

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RELEVANCY SCORE 74.4

Im having a problem with my fingerprint reader on my X! Yoga. Is running a synaptics WBDI device, and i've tried the solution with no luck in the post here: https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/P50-Win-10-Pro-Fingerprint-stopped-worki... In devce manager the log says: This device cannot start. (Code 10) In my Event log it says:The Windows Biometric Service failed to start its secure component.The operation failed with error: 0x80070032. Any ideas?

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RELEVANCY SCORE 74.4

I have this machine dual-booting Windows 10 Enterprise and Home. I set up fingerprints on both operating systems, and they both lose my FP's after rebooting into the other OS. The Win10 Ent OS is bitlocked, if that matters, while the Home isn't. It acts like it isn't even looking at fingerprints when I try to log in. Like, it doesn't say "Fingerprint not recognized" or anything. I log in with PIN then add a FP, then lock Windows and try to log in with new FP and it works. If I try to log in with an existing FP of another finger, it says not recognized, so it's acting like I have no fingerprints added every time I reboot. Not sure if this has something to do with dual-booting and one OS being bitlocked, but that's the only idea I have so far. The FP reader worked fine when only Win10 Home was installed. I have the latest driver installed. Rebooting into the same OS does NOT result in losing the FP's, only when switching between the two operating systems.

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RELEVANCY SCORE 73.2

The fingerprint sensor doesn't work. I tried installing the drivers for it, but then, I try to enroll my fingerprint, and, well, let the pictures do the talking. The sensor doesn't even show up in Device Manager. Any help would be nice.Error

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RELEVANCY SCORE 73.2

i had tried lot of drivers by downloading from the internet.but nothing happened.please help me .how can i set up the fingerprint reader?The reader still not set uped,help me soon

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RELEVANCY SCORE 73.2

Hello, i own a HP Pavilion dv7-4015sl, win 7 home 64 bit.I made a clean install of windows 7 and put all the drivers from this page http://h10025.www1.hp.com/ewfrf/wc/...t&cc=it&dlc=it&sw_lang=&product=4199768#N1679
, but something is not there, like the fingerprint driver.there is one unknown device, which tellsort_#0003.Hub_#0004

USB\VID_138A&PID_0005&REV_0<90

USB\VID_138A&PID_0005

PCIROOT(0)#PCI(1D00)#USBROOT(0)#USB(1)#USB(3)

USB\VID_138A&PID_0005\33109E526700
.What can i do? i need the fingerprin protection...
I have the recovery dvd and the .wim image file of the recovery partition, could i recover the drivers from there?PLEASE help

edit: it is the DigitalPersona fingerprint device, for sure, but i don't know where to find drivers.
 

A:Fingerprint reader driver HELP

Try this ---> fingerprint and Windows 7
 

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RELEVANCY SCORE 73.2

Fingerprint login option is not available on window login page. Over the year I own this T470, the problem happened occasionally and went away by itself except for this time. Look through the forum but no solution. Does anyone have any idea how to fix it? Disappointed at this machine, so many issues, not as reliable as Lenovo marketed.

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RELEVANCY SCORE 72.8

Hi all, Would love some help here.The fingerprint sensor suddenly, like literally suddenly stopped working all of a sudden. It was working maybe give and take about an hour before. I went into account settings under sign-in option to find that WINDOWS HELLO is not available for my device?! Then i went crazy all over the web trying to find a solution but to no avail. I have tried all kinds of method the web can find for me like:1) starting the cmd prompt and doing a system scan and health restore something like that which says the system is fine2)enabling the fingerprint driver in group policy3)updating the driver did not solve it4)reinstalling the driver does not help at all5)updating the laptop6)going into BIOS but could not find the driver anywhere7)renabling the driver there was no previous updates to the driver at all, it just stopped working and therefore i cannot do a rollback of the update to a previous version. o and after doing all these, i still cannot get it to work. Is there something wrong probably with the hardware?I just got the laptop about a month or so, hope this is just temporary as i quite like how this laptop is functioning for me now and would love the fingerprint function to be back. Sincerely,A lost carpex

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RELEVANCY SCORE 72.4

Anyone else having an issue with the touchscreen their Brand new X1 Yoga (Gen 2)?  I have been able to fiddle with drivers and get it working periodically, but after sleep or a reboot it doesnt work again.

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RELEVANCY SCORE 72.4

Hi,

I have an Acer 5942G and recently had to reinstall Windows 7 Home Premium. This of course meant reinstalling all the drivers. All of them so far have installed without a hitch, except for one.

My laptop has a fingerprint reader, so I downloaded the drivers from here

Acer | Download

However when I go to install it the installsheild wizard just seems to hang on the "Acer Bio Protection is configuring your new software installation" part. It just stays like that forever, I even left it for just over an hour and nothing.



It is extremely frustrating and I cant seem to fix it no matter what I do. My "FingerPrinter Reader" does go from an unregognized device in Device Manager to "Secure Biometric Device", but that is all it seems to do.

Can anyone offer a solution?

Thanks

A:Acer Fingerprint Reader Driver

Hi Welcome to Seven Forums ... Can you please state which Drivers you have Installed from the Acer Website ?

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RELEVANCY SCORE 72.4

Did an in place upgrade from vista HPbit 32 to 7 HP 32bit on an HP pavilion dv2626 - everything went smoothly (only 2 hours), but now the fingerprint reader (Authentec AES2501A) doesn't work. Windows update got a new driver, but then when I clicked the link to register fingerprints in the Biometric section of CP, an error pops up that "truesuite.fpr has stopped working" so it turns out the updated driver installs an app as well. And yet I thought W7 was supposed to support biometric devices natively. When I uninstall this driver and install the old vista one, I then get the message that W7 cannot detect a fingerprint reader (even though it shows up in Device Manager as working properly).

At one point I rolled back the driver to an earlier version, and W7 then told me that it could find no application to register fingerprints with, and I would need to obtain one from the device manufacturer (again, I thought W7 was supposed to do this by itself). I'm running out of ideas. Oh yeah, the other one is, whenever I uninstall a driver to try a different one, then do a reboot, W7 installs a new driver automatically, so how do I stop that?

I contacted Authentec already and they were arrogantly unhelpful (windows update will fix your problems is all they said).

Anyone having similar problems and found some solutions?

A:Authentec fingerprint reader driver/app?

My fingerprint reader worked fine after I upgraded. When there is a problem with an application, it can sometimes be found listed in the Action Center. Have you checked there yet?

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RELEVANCY SCORE 72

 Hi everyone, I've recently purchased the Lenovo Yoga 710 14 inch and wanted to change the touchpad settings to disable some gestures that I find annoying. The mouse settings and additional settings work fine, but when I click on settings, the Synaptic Control Panel window opens for a split second and then immediately closes again, making it impossible to change the gesture settings. I've updated the touchpad driver multiple times without luck. Anyone know how to solve this issue?

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