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Lenovo y50 trackpad

Q: Lenovo y50 trackpad

Hello, I am encountering problems with my trackpad on my y50 laptop. Specifically, the trackpad will not register click and drag gestures. I am wondering: 1) Is there a software fix? -although all my drivers are up-to-date2) Must I get a replacement part? -although my laptop is out of warranty 3) If so, is 5CB0F78866 the correct part? 4) How do I order this part? Any information would be much appreciated. Thanks!

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RELEVANCY SCORE 200
Preferred Solution: Lenovo y50 trackpad

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 52.4

Is it possible to change trackpad with better one? Is there any that is compatible? Because i think the default one is terrible if you compare it to others..

A:Lenovo y50-70 trackpad replacement

I agree completely. The trackpad is not so good. A way to reprogram it to disable/remap the secondary button would be great.

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RELEVANCY SCORE 52.4

hello i own a lenovo y700 and the trackpad feels bad. i wanted to know if there is any way to replace it with a glass panel.

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RELEVANCY SCORE 52

It seems like this is  recurring issue, since my computer, after my firts tablet-turning, does not see to recognize that it has become a computer again. So, sometimes, my computer do not recognize my trackpad and, sometimes, even my keyboard.I have tried every kind of new released drivers, but nothing seems to fix it. The external mouse works. ANy tips?My computer is 10 days old.Thanks

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RELEVANCY SCORE 52

Hi, Please helpz51-70 amd graphics core i7Issue:Trackpad is not working even start upwhen I connect external mouse still the trackpad is not working

A:Lenovo Z51 trackpad is not working every start up

Hi Banogers,      
 
Welcome to the Forums  
 
As per the query we understood that you are facing issue with the touchpad not working in your Lenovo Z51-70 laptop.
 
Try to reinstall the touchpad driver and check for the issue, also boot the system into safe mode and check if the touchpad works.
 
Click here for the touchpad driver for windows 7.
 
Click here for the touchpad driver for windows 8.1.
 
Click here for the touchpad driver for windows 10.
 
Best regards,         
 
Ashwin.S





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RELEVANCY SCORE 52

I just recently bought the lenovo 910 ultrabook from best buy and ive knowticed that that trackpad works when it wants to, ive tried updateing drivers through windows. but when i look on leneovo support i cannot find the specific drive for the track pad if anyone could help direct me to it

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RELEVANCY SCORE 52

Trackpad causes laptop to stutter and jar only when spotify is being used, files are being downloaded or videos streamed. None of these issues occur when a mouse is being used.

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RELEVANCY SCORE 52

I'm having an issue with my trackpad. I usually use a wireless mouse, but my trackpad always works if i decide to switch to use it or if i forget to bring my wireless. Today the trackpad just isnt responding...the wireless works just fine but i dont get any reaction when using my trackpad.Any help?

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RELEVANCY SCORE 52

I would like to change the scrolling speed of my lenovo yoga 910 but the only settings I see are the tracpad gestures and mouse settings in mouse and tracpad settings. This looks like a windows 10 issue but some other laptops have additional settings for trackpad and I would like to know they exist for this ultrabook. I also wonder if I can configure the trackpad gestures. For example I want to add/configure the dragging gesture from double-tap to three finger tap and drag. It seems that you can only turn them on/off. Again, this seems to be a windows 10 issue but any help is appreciated.

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RELEVANCY SCORE 52

I have recently acquired a Lenovo Y50 70, but the trackpad buttons are very difficult to get to work: they make the clicking feeling/sound, but often do not register the click, and have to be pushed hard to get them to work. Is this likely to be a hardware fault or fixable in some other way? Thanks

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RELEVANCY SCORE 52

I have a Yoga 3 11 which is running Windows 10. I'm finding it impossible to switch of the trackpad, which I really need for using it with an exterior mouse. The f button for it doesn't seem to work and I can't get it to switch off from windows settings either. Can anyone help?   Dev

A:Lenovo Yoga 3 11 - can't switch off trackpad

I got a driver update manually, for some reason it didn't show up on System Update, and now it looks to be working fine.

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RELEVANCY SCORE 52

I am having trouble with the trackpad on the MiiX 510. It is often hard to correctly position the cursor, and sometimes I have to remove my finger from the trackpad in order to get it to respond. I have turned off all of the gestures but still don't always get good response. The driver is just a Microsoft driver and I don't see a Synaptics or other trackpad driver available.Any ideas on how to make the trackpad function more reliably? This is my only complaint on an otherwise fine product.

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RELEVANCY SCORE 52

Hi all, I just fixed my y510p from video artifacts due to a loose video cable connection, but when I put everything back together, my trackpad no longer works, and in device manager, I had an unknown device listed that was not there before. Anyone else had this problem, or have any ideas on how to fix it? I thought it may have been a cable that came loose when I was taking the computer apart, but I checked the connections to the trackpad and they're all good. Still not working though. Thanks in advance!

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RELEVANCY SCORE 52

My Lenovo b50 touch is my main laptop and as soon as I uninstall a lot of programs I no longer need and restart, my trackpad stops working.i tried refreshing the cursor, restarting, pressing the touchpad off key, nothing.i never uninstalled any Lenovo programs or drivers, only a couple programs (chrome, 7zip etc.).i also noticed that the computer was very warm to the touch, so I let it fan out and cool down for the night to see if maybe the solder came lose.if you could help me that would be a huge help (sorry for using the same word twice!)thanks!

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RELEVANCY SCORE 52

Sometimes when im using my trackpad the mouse on the screen doesnt go where its supposed to go. It either moves very slowly or moves in random directions and starts highlighting things on the screen. I usually leave it for about 30 seconds and its back to normal again. Is there any reason this happens?

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RELEVANCY SCORE 52

Sometimes when im using my trackpad the mouse on the screen doesnt go where its supposed to go. It either moves very slowly or moves in random directions and starts highlighting things on the screen. I usually leave it for about 30 seconds and its back to normal again. Is there any reason this happens?

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RELEVANCY SCORE 52

Hello, When I put the Laptop in Tablet Modus the pointer and the trackpad are automatically disabled.When I want to use the Laptop function again , I simply put the the laptop slowly in its initial position. Here I have the problem that the trackpad is still disabled. The only solution that I have found so far is to restart the computer.Restarting the computer is not a convinient solution. Can you please advice? I have downloaded the userguide and I am sending you in the attached file the proper explanation of "disabling trackpad" when changing the modus. I would be very thankful to read how to enable it again. Thank you in advance!Angelina

























Trackpad disabling - enabling.png ?85 KB

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RELEVANCY SCORE 51.2

After a Window's update, my trackpad stopped working. After searches online for how to fix the issue, I noticed that the trackpad was completely unistalled from my computer (vs. just being disabled). I went to the Lenovo website and re-downloaded the driver, which fixed the issue..... for a few weeks. Now my trackpad stopped working again (randomly mid use...I had not restarted my computer or anything), with no further windows updates occuring. I looked and it is once again, unistalled. I tried to download the driver again, but it didn't fix the issue this time. How do I get my trackpad back installed and working?

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RELEVANCY SCORE 51.2

Hi I upgraded my hardrive to an SSD and ever since then my trackpad is slow and is unable to scroll with 2 fingures. I feel like I've tried everything. I tried to change the settings, then I tried updating drivers, then reinstalling drivers. I think I may have uninstalled them completely at this point and I don't know where to get them back for Windows 10. The only thing under "mice and other pointing devies" is Ps/2 Compatible Mouse; not sure if there should be somehting else. Also when I change settings in control pannel, like the speed, it does not effect the trackpad only external mice. If anyone can help me out it'd be much much apperciated.

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RELEVANCY SCORE 51.2

So I booted my PC after an update the other morning and the keyboard and trackpad weren't working. I tested the brightness keys on my keyboard and they still worked so it couldn't be a hardware issue there, and my mouse still worked so it was just the trackpad that had something wrong with it. The trackpad has a driver error (code 10) but the keyboard says it's working correctly. Here's what I've tried in hopes to resolve the issues so far: -Reinstalling trackpad drivers -Uninstalling both trackpad and keyboard drivers then restarting -System Restore -Chkdsk on both drives -A trick I read on these forums where you flip the device into tent mode, then after a few seconds flip it back round to laptop mode. I am utterly confused as to what's wrong here as nothing has even slightly helped my problem. Any help?

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RELEVANCY SCORE 51.2

I bought the lenovo thinkpad T460s recently about 1 month back.  Laptop is good except trackpad.  Somehow my trackpad is not working properly, when i want to move the cursor i am having really hard time.  can you please someone let me know the issue?

A:Lenovo T460s Trackpad not working properly

Can you give a description of how it acts?

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RELEVANCY SCORE 51.2

Hello all, 3 days ago, on June 14, the touchpad on my Twist s230u stopped working. No apparent reason for this (tried to undo windows updates / system restore but did not help). The trackpad is not working also. Another thing - when the computer does a full shutdown and restart from the beginning (i.e. with the possibility of accessing the BIOS with Enter at the first screen), the keyboard is not working. I have to power the computer down once more and restart it. I'm running Windows 8.1, 64 bit. I tried to reinstall the new synaptic drivers but it did not help. Thank you in advance for your ansers. Cy

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RELEVANCY SCORE 51.2

The trackpad might break me here... it's absolutely terrible if you're the kind of user that likes to use single finger click and two finger right click exclusively. You can set it up for this behaviour but it basically disables the entire bottom third of the trackpad.
 
 
Moderator comment: New thread created. Subject edited. Was: Re: Lenovo Yoga 900S - quick review

A:Lenovo Yoga 900S - trackpad behavior

Are there tactile click locations for left and right click in the bottom corners?  Or is it totally "tap" sensing?  Mine shipped out yesterday and this was one of my concerns.  Another option that just went on sale, the ThinkPad X1 Tablet, has dedicated buttons like a traditional ThinkPad.  It's much pricier for the same hardware, though, and I like the Yoga flexibility compared to a Surface type setup.

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RELEVANCY SCORE 51.2

Hi,I just got a new computer and the keyboard and trackpad isn't working. I have disinstalled the diver a couple of times and restarted it but it still isn't working. In the device manger section, and it says that it is working and plugged in even when it isn't. Does anybody know how to fix this? It is brand new and I need a computer!! Thanks in advance! 

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RELEVANCY SCORE 51.2

Hello. I have had my Ideapad 300 for several months now and I really love it except for one thing, the trackpad. Due to where my hand and fingers naturally sit, there is a spot on the trackpad that shows a little more wear than the area around it. In this picture ( http://imgur.com/bJovhqL ), you can see that there is an oval shaped region that looks a little different. The problem I am having is that several times a day (up to several times per hour), the trackpad goes nuts.  It doesn'ttrack my finger correctly and performs multi-finger actions even though I'm just using one finger.  It jitters around the screen if I try to use it, and I just have to wait for it to self-correct by staying off of it for up to 30 seconds.  If I look at the trackpad icon on the bottom right of the taskbar while it's messing up, the trackpad is registering multiple fingers. I'll use one finger, and the icon will display 1 finger, 2 fingers, 3 fingers, 1, 2, 1, 3, 4, etc.  Like I said, I just have to wait it out for it to go away.  And on one occasion, I noticed that even if I hovered my finger above the trackpad without actually touching it, it would still register fingers, like it was being super super sensitive or something. I've tried everything reasonable to fix it, tweaking the settings, uninstalling and reinstalling the trackpad, updating the drivers, using the OEM drivers, and nothing works.  It's getting very annoying, and ... Read more

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RELEVANCY SCORE 51.2

Hi

I recently bought a Lenovo E351 through ebay. I love everything about the laptop except the buttonless trackpad.
Currently it looks like this:

It's quite frustrating as it's not accurate.

Is there a solution to this? - other than buying a new laptop.
I'm wondering if someone has zig/tweaked it so it can be used with buttons?
I was honestly wanting something like the below keyboard

Any help is much appreciated.

Thank you

Jayden
 

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RELEVANCY SCORE 50.8

I got my Lenovo Yoga 710 in the summer of 2016, and everything works great except for the inactive scrolling. The inactive scrolling only works when I have an external mouse attached to my laptop, in which I am able to type in one window while scrolling in another window that's inactive. However, the inactive scrolling doesn't seem to work when I am using my trackpad and not an external mouse. I have updated all of my drivers, but I just don't understand why the feature would work only with the external mouse and not the trackpad. It is rather inconvenient to carry around an external mouse when the trackpad is supposed to do the job. I am coming from a Macbook Pro and I really miss the inactive scrolling that it provided.  I would really appreciate it if someone could please help me. Thanks! P.S. I do not have any third party software installed and the inactive scrolling feature is "enabled."  

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RELEVANCY SCORE 50.8

Hi guys Just bought the Lenovo Yoga 510 and it's amazing but the trackpad feels a bit flimsy. I'ts makes noise when I'm typing. I was wondering if someone had the same experience. Oh and the placement of the arrow up button and the right shift button is a bit unfortunate but I guess I'll get used to that. Cheers!  

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RELEVANCY SCORE 50.8

I've been having an issue with my X270 laptop since I bought it. The laptop is running Windows 10. What happens is randomly (this can take weeks, or days) the trackpad and pointing stick completely stops working. The only solution is to uninstall the drivers and reinstall them using an external mouse. I've tried various versions of the drivers, including the latest, and it still continues to happen. Any solutions to fix this?

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RELEVANCY SCORE 50.4

Hello There is a feature in Lenovo Ideapad 310 which is being annoying to me: the trackpad is deactivated when I press a key in the keyboard. How this can be configured on Xubuntu 16.04, Ubuntu Mate 16.04 and on Asus M2400Ne with a Synaptics device, looks like this is solely a software issue, but I was not able to find where is this configuration on Windows 10. The Windows 10 options in Configurations-> Devices-> Mouse and Touchpad had no effect, even the option to delay the time between I use the keyboard and click was not effective. Control Panel -> Hardware and Sound -> Mouse had no option to change this too. I have searched and found this topic, but I am seriously concerned regarding messing with Windows registries. I do not want to change registries I do not know because I need the capability to boot the computer after this. I tried to find the registries cited on that topic, but could not find them. Is there a option somewhere which I can deactivate this behaviour? All drivers are updated using the System Update program that came installed on the computer. Windows 10 is updated too. Thank you.

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RELEVANCY SCORE 48.8

When scrolling with the index finger on my right hand I will regularly hover over and lightly touch the left button with my left index finger in anticipation of the link/button/text box etc that I am about to click on. I have always done this an never encoutered any issues on the numerous laptops I have owned and used in the past). When I do this on my newly axquired Lenovo Yoga 900 it causes the mouse pointer to lag momentarily. I have updated drivers (v19.0.17.57), I have turned off ALL Multi-Finger options (2-finger, 3-finger and 4-finger) and reduced Palm Tracking to the minimum. Is this behavior isolated to me, or are other experiencing the same behavior? Any help would be greatly appreciated. 

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RELEVANCY SCORE 47.2

My brand-new P50 laptop was behaving as though the left trackpad button was sticking. When single-tapping the left trackpad button, it would behave as though the "click n' drag" setting was enabled: the trackpad would override the keyboard, preventing me from typing until either the trackpad was moved again or the button was clicked again.  I work for Microsoft and have always used Lenovo products without ever having encountered an issue before, so I was more than a little surprised. I called Lenovo support, and they were less than helpful. In the end, they suggested that the trackpad itself was defective. The laptop was orvernighted to the repair depot in the southeast. Naturally, there was a three-week wait for parts - despite this being a model currently in production. Finally, after causing a stink (this is, after all, my primary work machine), a helpful support tech located parts at another facility. Another week later, and my laptop was back - with the SAME problem continuing to surface. This time I dug deeper, looking into the various trackpad settings, tweaking the various "accidental interrupt" delay settings, verifying that the "click to drag" feature was disabled, and running various diagnostics on the trackpad itself. The one interesting thing I noted was that the button-stickiness only seemed to happen in applications (IE, Word, etc.) - the button "stickiness" didn't happen when scrolling through Windows... Read more

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RELEVANCY SCORE 41.2

i have a dell Inspiron 1440 running on windows 7. whenever i either start or wake from sleep, the trackpad has a situation where the left click become the right click and the right click does nothing. I have to crrl+alt+del task manager and then close the window out to get the mouse back to normal. I checked and im on the most updated version of windows. Please help with this annoying problem.

A:odd trackpad issue with trackpad

for such kind of problems sometimes a driver update works.
u can open ur device manager and then by chhosing the mouse u can update its driver online..
hope this will work.

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RELEVANCY SCORE 38.8

Since you have to hunt around different Lenovo sites (and other sites) to find out about these softwares, I decided to make a post to get feedback from actual Yoga owners on how these programs interact, what they do, which ones are prerequisite, and which ones are unnecessary. Please don't take this as a blanket answer. This is just what I have found. It might be right - it might be wrong. I'm looking for others to post their experiences as well. Lenovo System Interface Foundation Driver - Necessary prerequisite (missing driver in device manager without it). It allows the Lenovo Utility and Lenovo Companion to work. Lenovo Yoga Mode Control - Necessary if you want to use your yoga to seemlessly change between all the different modes (laptop, tablet, tent, stand). This software is responsible for autorotating and putting Windows into tablet mode. Lenovo Utility - Recommended(?) This one I'm not too sure on. I remember that I was missing some function that I wanted but I can't remember what it was now. Maybe battery cycle count and health? Lenovo Companion - I don't have this one installed and don't think it's necessary but would like someone else to shed some light here.

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RELEVANCY SCORE 33.2

Hi, so I just got an inspiron 15r to take advantage of some of that black friday sales shtuff and I have a problem. I can't use the trackpad when I'm holding down a key. You can imagine that screwing up my gaming experience. I've looked around the web and haven't found much. I have windows 7 professional. My mouse settings are really weird and I can't find palm check.

A:Can't use trackpad

Hi and Welcome to TSF!

That is normally a setting within the mouse settings to stop people from moving their mouse when typing in Word for example.

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RELEVANCY SCORE 33.2

I recently purchased the r61 thinkpad and not paying attention (i purchased refuebished from amazon) i did not realize that there is no touch padbon my laptop anyone have any idea on if i should get one installed ive seen other pics and there is a touch pad...this trackpad and stick kind of sucks

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RELEVANCY SCORE 33.2

Hi,i Bought my omen before one week ago.i noticed my trackpad alitle bit rattle.is it normal? or should i return it?i added link in youtube:https://www.youtube.com/watch?v=GQsaHi5mPYI&feature=youtu.beplease tell me what do you think. i am not clicking on the right/left button. only tapping thank you,ori  

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RELEVANCY SCORE 32.8

Help! My Yoga 710 14IKB's trackpad taps by itself. I've tried reinstalling the synaptics driver and it still happens. Does anyone have any idea how to fix it?

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RELEVANCY SCORE 32.8

Hi there,

I have a MSI CX600. Recently the mouse trackpad has started causing problems. It will work fine but it will periodically start clicking rapidly and repeatedly. I can turn it off with keyboard shortcut and use the mouse fine. it is only periodic comes on and off. I ran an antimalware scan and avast boottime scan with both being negative. I also checked the mouse driver and windows said it was fine.

Hope you can help, hears my log.


DDS (Ver_10-03-17.01) - NTFSx86
Run by Callum at 0:57:07.70 on 28/07/2010
Internet Explorer: 8.0.7600.16385
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.44.1033.18.3071.1968 [GMT 1:00]


============== Running Processes ===============

C:\windows\system32\wininit.exe
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\system32\atiesrxx.exe
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\system32\atieclxx.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\windows\System32\spoolsv.exe
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\ProgramData\EPSON\EPW!3 SSRP\E... Read more

A:Trackpad problem

Hi -

I see nothing in those logs to suggest an active malware issue as the cause. It might be that the trackpad itself needs maintenance, there may be a stuck key on the keyboard, or the drivers reinstalled. It would be best to ask for help in the Hardware section of the forum for assistance with that.

http://www.techsupportforum.com/f108/

I do see that ComboFix was run on this machine. While you see it used here often, we don't want it run before an initial analysis can be performed, to help decide whether to deploy ComboFix or not, and have baseline data available should something go wrong.

As you've already run it, if there's a log at C:\ComboFix.txt I'd like to look at it.

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RELEVANCY SCORE 32.8

Hi everyone.

I have a Dell M3800 workstation and am looking for a replacement trackpad for it.
It seems the trackpad is coming away from it's housing, and is raised up.
I am also having a lot of difficulty getting the right click to work, so I am looking to put a new one in.

I have trawled through a number of part suppliers and contacted Dell, but I am not finding one.

Could anyone help me out?

Yours hopefully,
Rob.

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RELEVANCY SCORE 32.8

Trackpad movement is not fluid - sometimes the mouse arrow doesn't move , or moves very inconsistently, even when I move the finger accross it. In most occassions it works well, but sometimes it doesn't. HP Support Assistant is up to date, drivers updated, and Windows Update is up to date.

A:Trackpad not fluid

Hi there @chryslerE,Welcome Back to the HP Support Forums! I understand you are having an issue with the touchpad. I will be glad to help you. Here is a document on Using the TouchPad or ClickPad (Windows 10). You can download and install the lastedt driver by clicking on Synaptics TouchPad Driver. Please keep me informed of how things went. If you require further assistance, let me know and I will gladly do all I can to help you.Please let me know if this resolves the issue by marking this post as "Accept as Solution".To simply say thanks, click the Thumbs up below! Thanks.

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RELEVANCY SCORE 32.8

I've had this laptop for about a year now and this only started a few months ago. My mouse/trackpad often freezes for about ten seconds or doesn't move. Even the "clicker" does not always work for a few seconds sometimes. Any advice?

A:Trackpad not working very well

Dear Customer, Welcome and Thank you for posting your query on HP Support Forum It looks like you are facing difficulties to resolve Touchpad Issues with your NotebookWe will surely assist you with this Steps to drain the Static charge and loading default BIOS settings to resolve the issueStep 01. Turn OFF the NotebookStep 02. Un-plug the Power/AC Adapter and also remove the Battery tooStep 03. Press and Hold the Power Button of the Notebook for a full minuteStep 04. Now let's re-insert the battery back in and plug back the Power/AC AdapterStep 05. Start the Notebook and keep tapping F10 Key during the startup to access the BIOSStep 06. Once you get to the BIOS, Please press F5 or F9 Key to load setup defaults for the BIOSStep 07. Now let's press Esc/Escape Key. Save Changes and Exit - YesStep 08. Now please wait till the Unit loads the Windows Operating system Now please download and re-install the touchpad drivers for your Notebook from the HP Support Site Please Click the below link to find more troubleshooting steps to resolve this issuehttp://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=5229455&calledBy=&docId=emr_na-c03523373... Click on the below shown link to find the steps involved in disabling the Touchpadhttp://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03922412  Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Th... Read more

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RELEVANCY SCORE 32.8

Hi,
 
I purchased the following HP laptop via Best Buy on Feb 8, 2017. Below are the specifications:
Description: HP ENVY x360 2in1 156 TouchScreen Laptop Intel Core i5 12GB Memory 1TB Hard Drive Silver
Model: M6-AQ103DX
Serial Number: [Personal Information Removed]
SKU: [Personal Information Removed]
Order#:[Personal Information Removed]
 
I have been facing this problem since the first week of acquiring it and to me it seems like a hardware issue. The track pad pops out from right bottom corner on every left click. And due to that after a few left clicks there is a point when the right click doesn't work. This is the first time I bought a HP laptop on and my experience has been terrible so far.
 
I was assured that this product has international warranty and I gifted it to my parents in India. Upon contacting the HP service center in India, I was told they don?t have any solutions for this problem. I contacted Best Buy, they don?t have a solution. I contacted HP, they don?t have a solution. Is this the kind of customer service you provide when the product is under warranty. I am highly disappointed with not just Best Buy?s customer service but I have decided not to buy a HP product ever. It?s not the first time I bought a laptop, I have had products from Dell and Apple and I must say here that their customer service is phenomenal.
 
I am even willing to make arrangements to get this product back to the US as this product is not availa... Read more

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RELEVANCY SCORE 32.8

Has anyone experienced that while using the trackpad, the pointer stops all of the sudden and its not possible to keep moving it after a 10 seconds aprox? Is it possible to fix?How long would it take for a technician to change the part on site?

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