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Thinkpad T470s Star and Scissors Keys Stopped Working

Q: Thinkpad T470s Star and Scissors Keys Stopped Working

I have my keyboard set in Lenovo Vantage to load a website when I press the F12/Star key. It was working for the entire time I've had my computer, but stopped about 2 weeks ago. Also, today I tried to use the Fn+PrtSc/Scissors key to take a screenshot, and that is not working anymore either. It could have been one of the recent Lenovo updates, but I'm not sure. Does anybody know how to turn these keys back on or to figure out what is causing them to not work anymore? Thanks!

RELEVANCY SCORE 200
Preferred Solution: Thinkpad T470s Star and Scissors Keys Stopped Working

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Thinkpad T470s Star and Scissors Keys Stopped Working

Did you update power management driver recently? That is casuing FN key and OSD problems. Solution is to roll back the power management driver.

https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/Latest-Power-Management-Driver-Conflicts...

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RELEVANCY SCORE 88.4

Hello,How can I get the home and end keys near the arrow keys on my keyboard without losing page up and page down?I'm a power screen reader user and use the home and end keys once every 5 minutes and I use the computer for around 9-10 hours a day.This means there is a whole lot of moving my hand from the arrow keys to the top of the keyboard. After a day of using my new laptop, my arm is starting to hurt from moving from the bottom to the top of the keyboard so much.What most manufacturers do is have fn+left be home and fn+right be end. They also have fn+up be page up and fn+down be page down. I would love this! Currently the page up and page down keys are right above the arrow keys. FN + page up and down being mapped to home and end would be great as well. I can't figure out how to map fn keystrokes using something like Auto Hot Key though. I would be OK with swapping the home and end keys with the page up and down keys, but I can't figure out how to do that either. Auto Hot Key does not work 100% of the time and I need this functionality 100% of the time.What method would be the best for me to get home and end by the arrow keys?

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RELEVANCY SCORE 72

Hi All I have been crawling through these forums and Google in general, it seems a lot of people have similar issues. I run a T470s, I use a Startech USB-C to HDMI adaptor allowing me to connecto to 2 external monitors. I have done for many months and all was fine. I recently ran system update and found multiple drivers needed updating, I ran this and since I cannot use my external monitors.  Thunderbolt software is up to date, as per screenshot it doesnt show the controller version or details in lower half. Device Manager doesnt show the controller at all (even hidden devices). I have tried:uninstall/reinstall of TB SWrunning the firmware update tool but that just says 'No Active Controller' in the system.I have tried reinstalling every Intel driver availablethe BIOS was updated by System Update previouslyI have checked the BIOS settings and everything is enabled I found a system restore point from a few days ago which I think is before this started, rolling back to that allows the TB3 SW to show the controller version and a device showing in Device Manager but my monitors still dont work. A further reboot without changing anything takes me back to 'None' controller version and nothing in Device Manager. Open to the idea it could be my adaptor has died, I understand you sometimes need a TB3 device connected to update the FW (?) but I do not have any other devices, hoping to try my adaptor on another machine at head office next week to ... Read more

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RELEVANCY SCORE 71.2

The fingerprint sensor on my Lenovo T470s stopped working after installing Windows Update 1809. Attempted to setup fingerprint sign in again but this happens:Click Set up > Get Started > Enter PIN and then:The screen that says "Touch the fingerprint sensor" flashes briefly before before showing "Sorry, something went wrong." No lights illuminate on the fingerprint sensor at any time I've attempted to uninstall the sensor through device manager and then reinstall with drivers from here:https://pcsupport.lenovo.com/ca/en/products/laptops-and-netbooks/thinkpad-t-series-laptops/thinkpad-...) But the same issue occurs during setup of the fingerprint sign in. The device manager indicates that the device is functioning correctly. I've run the Lenovo System Update manager and updated the BIOS on my computer and there are no other outstanding updates. Can anyone recommend anything else to try? Thanks,

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RELEVANCY SCORE 67.2

Installed Vista SP2 update and now get this startup error:

Found this thread but reinstalling hotkey drivers didn't work.

Know of a fix? Thanks.
 

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RELEVANCY SCORE 64.8

Wifi disabled and can't open to search on ThinkPad T470s after pulgging in ThinkPad Ultra Dock ThinkPad T470s 20HG

ThinkPad Ultra Dock - 90W USAfter unplugging from ultra dock, wifi will be connected... Does this dock support wifi?

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RELEVANCY SCORE 63.6

Greetings,
And thank you in advance for any possible feedback / help.
Recently (less than a month ago) bought a Dell Inspiron 15 / 5555 (AMD10) with Win 10 installed.
Function keys F11 and F12 (to dim / brighten screen) were working fine. Now they no longer work.
How do I fix this? I made no changes to the laptop.
JB

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RELEVANCY SCORE 63.6

Hi l, I bought a Lenovo Y400 secondhand. And it was fine up to last night when the above keys stopped working... Does anyone have a solution that won't cost me an arm and a legKind Regards

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RELEVANCY SCORE 63.6

I recently purchased a used Compaq 4I3IT laptop.{The I's there are supposed to be number ones.} Now several number keys and two letter keys stopped working. Can anything be done to correct this? Thank you.
 

A:Please Help....keys stopped working

SEEMS YU HAVE A HARDWARE PROBLEM. If you have no experience in working on PCs then either you contact the manufacturer or work with a repair tech with required experience to fix the fault
 

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RELEVANCY SCORE 63.6

Some keys of my hp laptop has stopped working.I am sure it is not happening for dust or fluid fall.

Left Ctrl key, t, y, [ ,] ,{ ,} and F10 is not working.

I use kasparasky as virus guard.I changed keyboard lay out in Language and regional setting ,deactive and active drivers.Nothing happened.

Can anyone suggest me what to do now.I use windows 7 as os.
Another important issue is ,I've edited my layout using Microsoft Layout creator.Some keys stopped working after doing this.
Please give me suggestion.

A:Some keys have stopped working!!!!!

back to manufacturer on warranty.

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RELEVANCY SCORE 63.6

hi i'm getting kind of frusteratet because no one can help me with my problem acer doesn't respond and youtube is no help and i can't find a website with the right answer either

okay my cat walked over my keyboard (laptop) 2 weeks ago and ever since i havn't been able to turn my bluetooth and wi-fi on and off i normally press FN/F3 and a box pops up but the box is gone and i can't get it back and i can't control wifi or bluetooth and it's the same thing with FN/arrow up or down that controls the volume the boxes are gone but the volume does go up and down it's weird i hope someone can help me and i don't know how this site works so please if you know or think you know how i can fix this and if you don't feel comftable doing that please respond on the site i hope i can figure out how to see the respond's and if i con across bossy i'm sorry that's not my intention i'm from denmark so i'm not sure if there is a bossy tone here
 

A:fn keys stopped working

Howdy and welcome. I've removed your email address, as posting that on an open forum is a great way to get signed up for spam. I'm also going to move this to hardware, as it's definitely not a networking issue.

Have you given any thought that the keyboard is now broken?
 

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RELEVANCY SCORE 63.6

Hello recently the following keys have stopped responding .
0 p : Up arrow [ - and ?
Please help , thanks in advance .
I will a Keyboard USB tomorrow and i am using On Screen keyboard atm
I game so it will be a issue in the future .

A:Certain Keys have stopped working . Please help.

Worn out buttons ? (because of gaming), Num-Lock key ?.

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RELEVANCY SCORE 63.6

Hi the Z X C V keys on my keyboard arent working. What can I do to fix this?

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RELEVANCY SCORE 63.6

Pls I need helpSome keys on my laptop are not workingIt started with the two **bleep** keys, which ignored. Now c,d,e, and3 are not workingI really need help on how to fix it soon













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A:some keys on my thinkpad T410 are not working

I guess you'll need a new keyboard. You can search for a replcement one from T410/420, T510/520, W510/520 and X220 models
 
As workaround you could use an external usb keyboard...

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RELEVANCY SCORE 63.6

I recently got a used thinkpad L540. The previous owner apparently had to redownload windows 10 while trying to change start up setting for using linux. I'm using windows 10 on it.I did the function (fn) and control key swap in BIOS and everything was working fine for a while, but one day, most of the hot keys stopped working whenever I have the function lock on (which I like to keep it on to use the usual function keys). For hot keys such as mute and lowering volume, whenever I press those keys with the function key (which is originally the control key, since I did fn-ctrl swap), to use the hot keys while on function lock, I get a beep sound and nothing happens. I have swapped the function key and control key back to how it was, and it wasn't a problem, but I really don't like the function and control key position in this laptop, and use the usual function keys often enough that this problems bothers me. Oh and there is no problems when I have the function lock off. I've tried downloading the keyboard driver for thinkpad, which it seems like this computer was missing, and this problems still continues

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RELEVANCY SCORE 63.2

You can change the volume in software, but neither the volume +- on the keyboard, nor the volume rocker on the side of the machine will change the volume. That is, UNLESS you open the task manager, and then click on the services tab. As long as the focus is on the services tab, then the volume on the keyboard and the rocker will both work. If you click on another window, or if you click on a tab other than the services tab, both sets of buttons stop working. Also, both sets of buttons work fine in Linux.

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RELEVANCY SCORE 63.2

You can change the volume in software, but neither the volume +- on the keyboard, nor the volume rocker on the side of the machine will change the volume. That is, UNLESS you open the task manager, and then click on the services tab. As long as the focus is on the services tab, then the volume on the keyboard and the rocker will both work. If you click on another window, or if you click on a tab other than the services tab, both sets of buttons stop working. Also, both sets of buttons work fine in Linux.

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RELEVANCY SCORE 63.2

I have a Lenovo Thinkpad 13 20GL Chromebook. The numbers on the keyboard, except for 5, are not working. I have done everything the forums suggest... and finally just did a Powerwash- Factory reset. The keys are still not working. My computer is only a few months old. Is there anything else I am not thinking of doing? It is currently under warranty. Should I just take it to a Lenovo authorized service provider? The closest one to me is an hour away. I would appreciate any help.

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RELEVANCY SCORE 63.2

Hello all, I have a Thinkpad Yoga 14 (20FY0002US), which was purchased 14 months ago, so it is just out of warrenty. It worked great, although I only use it when I travel. Starting from a few days ago, some of keys of it are not working. These keys are near the edges of the keyboard, such as "1", "q", "a", "z", the ESC key, the windows key, the space key, and the backspace key. The keys in the middle as wel as the function keys are fine.   I believe that It is not an issue related to the windows, but the problem exists even in the BIOS. I tried to update the BIOS and the drivers, but no help. I also have disconnected and reconnected the ribbon cables of the keyboard, no help as well. Any help/suggestions? Thanks a lot. 

A:Thinkpad Yoga 14: Keys near the edges are not working

By the way, I tried an external keyboard, and it worked fine.

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RELEVANCY SCORE 63.2

I have a Toshiba Satillite laptop running Windows 8 which I use for storing, recording and playing back music. Everything worked fine until a few weeks ago when the volume keys on the keyboard stopped working. I still get sound at whatever level is set and I can adjust the volume if I access the sound control slider, but the two volume keys have stopped working.

I saw some advice on a Microsoft web page saying if there were sound problems to change the setting in the 'Human Interface Device from Manual to Automatic which I did but it made no difference.

Can you advise me please.

A:Volume Keys stopped working

Too bad that you waited this long. A System Restore back to a date when it did work probably would have taken care of it. As its been several weeks, its too long to fall back.

One thing that worked on a user with a desktop was to uninstall the keyboard in the Device Manager, then restart the PC and when Windows starts it will detect and reinstall the keyboard. However, if you have a log on password, this will not work.

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RELEVANCY SCORE 63.2

I am using an HP Pavilion Dv6 laptop. Recently I have encountered a problem with some keys not responding, specifically the G and H keys, and also the Windows key, which will no longer return me to the desktop when I am playing games. I have had to plug in an old USB keyboard to type this.

Troubleshooting doesn't detect any problems, drivers are all up to date. I have tried cleaning the keyboard and I have even removed the key caps and checked for dirt under them. They were still unresponsive.

One solution I was offered was to unplug the computer, remove the battery and then press and hold the power button for twenty seconds. This I have done, twice, and it appeared to work for a while, but later the same keys became unresponsive again.

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i3-2330M CPU @ 2.20GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 6091 Mb
Graphics Card: Radeon (TM) HD 6490M, 1024 Mb
Hard Drives: C: 682 GB (495 GB Free); D: 16 GB (2 GB Free); F: 1862 GB (1634 GB Free);
Motherboard: Hewlett-Packard, 17F9
Antivirus: 360 Total Security, Enabled and Updated
 

A:Laptop Keys stopped working

To isolate the problem, try/borrow an USB keyboard.
 

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RELEVANCY SCORE 63.2

No liquids on it, when i've returned from leave it didn't just worked. It was working perfectly (and working every day!) before our leave period. Thanks

A:some keys of the keyboard of my e1 stopped working...

Hello, What model do you own exactly?Could you give me the first ten characters of the computer serial number (S/N)? Only the first ten.

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RELEVANCY SCORE 63.2

Hello & Thanks ,adaptive keys stopped working Are there shortcut keys to substitute for this ?Thanks

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RELEVANCY SCORE 63.2

Earlier, the volume keys of my laptop were not working. Thanks for the help, it really helped me a lot.

Now, a similar problem is being faced by my friend. He uses a USB keyboard and suddenly, the "A, S, Z and 1(!)" have stopped working. Is it a hardware or a software problem and what can be the possible solution?

Any help will really be appreciated.

Thanks a lot.

A:Some keys of the keyboard have stopped working

I cannot find a keyboard related software or driver for your laptop. I will research the issue more.

Obviously it just does not want you searching for asus or azuz (which would be changed in google to "did you mean asus?") laptops for a replacement

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RELEVANCY SCORE 63.2

Hi I started my latop today and 4 of my keys on my keyboard stopped working. keys that stopped working: " P [ ; '  " anyone have any suggestions? I love my L420, its not the fastest but it just always does the job. thank you everyone

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RELEVANCY SCORE 63.2

Hi,I had to post this question because non of the solutions available on the internet worked for me. Some weeks ago, my FN + Function Keys stopped working on my HP ProBook 4540s. For example, FN + F7 = MUTE.I had updated all of my drivers, including the HP Hotkey Support driver for my laptop's model (even reinstalled); ran Keyboard Diagnostics in UEFI, everything was fine. I then decided to remap some of my keyboard keys to check if there was really a problem with my Windows and found out tthere was. Even after remapping, these combinationes weren't working. I thought to give it a try here in the forums before getting my laptopp serviced, I really don't think I need to do it because I believe there is some problem in the software like some option for this is disabled. But action keys was not even in the BIOS as others had (my BIOS was updated). Functions keys (F1-F12) were working, FN was working too but combinations aren't woking.  Hope someone helps me out,HDash_Tech

A:FN + Function Keys stopped working!

Dear Customer,Welcome and Thank you for posting your query on HP Support ForumSteps to drain the Static charge and loading default BIOS settings to resolve the issueStep 01. Turn OFF the NotebookStep 02. Un-plug the Power/AC Adapter and also remove the Battery tooStep 03. Press and Hold the Power Button of the Notebook for a full minuteStep 04. Now let's re-insert the battery back in and plug back the Power/AC AdapterStep 05. Start the Notebook and keep tapping F10 Key during the startup to access the BIOSStep 06. Once you get to the BIOS, Please press F5 Key to load setup defaults for the BIOSStep 07. Now let's press Esc/Escape Key. Save Changes and Exit - YesStep 08. Now please wait till the Unit loads the Windows Operating systemNow check if the function keys are working normal if not we can try and re-install the Quick launch drivers for your NotebookHope this helps, for any further queries reply to the post and feel free to join us again**Click the KUDOS star on left to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.Thank You,K N R KAlthough I am an HP employee, I am speaking for myself and not for HP

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RELEVANCY SCORE 63.2

both my shift keys stopped working.  any suggestions? i have up dated biosdeleted the keyborad driver in the device manager and rebootedchecked stacky keyupdated every driver and windowsfull system virus scan any help would be awesome













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A:both shift keys stopped working

Found a soluation on the windows site.  Hold down the shift key and restart your lap top!  

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RELEVANCY SCORE 63.2

I started my laptop one fine day and what I found that my function key is not working, I can not dim either brightness or volume, I tried to find the solution but can not found anything

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RELEVANCY SCORE 63.2

All the function keys (Fn) key stopped working on my toshiba laptop. Any ideas?

A:Function keys stopped working

Try this: press alt+ctrl+fn

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RELEVANCY SCORE 63.2

Some keys on my pic just stopped working today what do I need to do to solve this problem. I tried restoring to an earlier date, but it's telling me there is an error on the restore disk

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RELEVANCY SCORE 63.2

l was typing a document yesterday and then suddenly the enter key stopped working closely followed by the "t, i, o, g, :, and UP keys.

Any idea what has caused this and how I can fix it? [trying to avoid buying a new keyboard... laptop user... sony vaio - vgn/c1z.]

Thanks.
 

A:Certain keys suddenly stopped working

Boot into safe mode or command prompt.

See if keyboard works. Or even in BIOS and see if the UP key works. Make sure its not a software issue (virus). if those keys still don't work... you have 2 choices:

1 - Buy a USB keyboard for $10~25 (cheap and easy)
2 - Order a new keyboard from SONY and install it yourself of pay a tech. Most likely will require taking apart the notebook.

A friend of mine is using #1.
 

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RELEVANCY SCORE 63.2

After the HDD failed, i replaced the disk. Windows 8 was reinstalled from the recovery disks, then upgraded to windows 10, and the shift keys stopped working. 
 
I've tried all sorts -
I initially reverted to windows 8 (clean install), followed by changing region/keyboard settings
Also tried running Ubuntu from live CD,
online keyboard test.
bios reset
update bios to latest version
replaced keyboard.
booting with shift key held.
 
Running out of ideas now, and wife needs laptop for an assignment....Any ideas?? 

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RELEVANCY SCORE 63.2

I have HP pavilion 15 notebook my laptop battery was low and laptop turned off. so I put it likewise for 18-20 hrs and then I started it and suddenly {Z,X,C,V,M and left side shift and   , . / like Characters 2 and 5 numeric on right side numeric board} these keys stopped working. I tried every solution suggested in support forum but still not working please help me out of this problem  Please give me  replay as quick as possible

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RELEVANCY SCORE 63.2

was a solution ever found for the g h and backspace key problem...past warranty worked fine last night

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RELEVANCY SCORE 63.2

The last several days the volume keys stopped working the icon in the task bar works okay, but the 3 keys at the top of the keyboard stopped.
 

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RELEVANCY SCORE 62.4

I was typing in Word and must have hit some keys by mistake and now none of the keys on the keyboard seem to work.  The mouse works fine, but the keys don't.  Any suggestions?

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RELEVANCY SCORE 62.4

See title. The little blue multimedia hotkeys randomly stopped working. HP doesn't seem to have any W7 drivers on their site and uninstalling/reinstalling all the HID and keyboard entries in Device Manager then restarting didn't do anything.

A:Multimedia keys stopped working on HPdv600 x64

Hi SomeGuyDude,

Have you tried using the Vista drivers? That works for many driver issues in Windows 7. I couldn't find a specific one for multimedia keys, but here's the Driver page for an HP dv6244us running Windows Vista x64:Select software and drivers HP Pavilion dv6244us Notebook PC - HP Customer Care (United States - English)

Have you contacted HP yet? Try tweeting them, that will probably get a faster response than calling or emailing.

Walker
Windows Outreach Team

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RELEVANCY SCORE 62.4

Hi I have a HP Laptop it?s but with newish software running vista. Its all been working fine form about a year or so. The other day some of the keys stopped working, I have not dropped it or spilled anything on it. I turned it and when I tried to go back in to it, it came up with the black BIOS screen. However as the keys were not working it would not let me select anything (i.e safe mode) it times down to open in the already highlighted section which was rum window as normal (or something like that) it then gave a blue screen and said it was doing a crash dump. After this it went back to the black BIOS screen and repeated the whole thing. Its stuck in some sort of loop. I don?t have any disks to reinstall what can I do???
 

A:Laptop keys stopped working and now I can use BIOS

I'm going to have your thread moved to a more appropriate hardware forum. Consider the possibility tat the keyboard may be defective and you may have to replace it. That is no problem- I just replaced mine.

Stay subscribed so you'll know when you get reply.
 

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RELEVANCY SCORE 62.4

hi,
days and days and days i have been searching for a solution , vainly .
some keys stopped working suddenly like up , and left arrows , and home , and end keys .
it happened before , and it worked again .
i used a diagnostic software , and the keys do not work .
need helllllllllp please .

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RELEVANCY SCORE 62.4

X1, model 20BSThe Special Function Keys have stopped working.  I downloaded and installed the latest hotkey drivers, but that didn't help.  How can I get the Special Function Keys running?

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RELEVANCY SCORE 62.4

So, randomly one day, I turned on my laptop and couldn't log in, because a lot of my keys weren't working. The keys are:  4, 7, =, q, w, e, r, u, i, o, p, [, a, s, d, k, l, ;, and some other keys like delete.  I've tried setting bios settings to default, tried updating bios to the latest. Tried the "removing the battery" trick, tried removing hp support assistance, tried uninstalling keyboards (including hidden) via device manager, and tried installing pretty much every driver on the HP website.  USB keyboard works, but it's not an ideal fix. Would really appreciate any help that can be offered please.  Thank you!

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RELEVANCY SCORE 62.4

As the title states, since the last three days certain function keys have stopped working properly.Fn+ : F3/F5/F6/F7 have stopped working whilst FN+: F4/F8/F12/Up/Down/Left/Right/Delete/Home/PgUp/PgDn/End are still working normally.It's a rather annoying situation since I am unable to enable/disable the touchpad this way. I have tried reinstalling chipset, IO, Touchpad drivers as well as Acer ePower and Quick Access to fix the problem. I have updated the bios to the latest version of 1.37 and tried a system restore to a point where I didn't have this issue. Yesterday and today I have been able to get it to work for an hour or so, the first time I tried FN+Shift+Numlock and after that it worked again. Alas this option has not worked for me after that. Today I got it back to work after restarting all the applications of Quick Access. Unfortunatly after playing a game for an hour, it stopped working again... I have contacted live chat support, but the guy I was talking to had no idea what he was talking about. He didn't know his way around windows 10 and was unaware of the applications/drivers supporting this feature, he told me I had to look for HKserv and see if it was enabled, but this has never been on my pc and after a search on the internet I found that it isn't even applicable to my type of acer laptop, which in the end made him advice me to just reset my PC to factory defaults. Which is an option my grandmother could have come up with, which I am trying to avoi... Read more

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RELEVANCY SCORE 62.4

Hi,  I have had my Folio for a while now, a few months back the left shift key stopped working. Did not pay attention to it. Now both are not working. They press and release just fine, just that it does not register anything. Is there any thing I can do to fix this. Thanks

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RELEVANCY SCORE 62.4

I have a weird problem. I use Coreldraw X3. Everything was fine until I installed a new Microsoft Natural Ergonomic Keyboard 4000 v1.0. Now all of my shortcut keys won't work in Coreldraw. I have tried to uninstall the drivers. No good. Tried using a different set of keyboard shortcuts in the keyboard software, no good. Tried redefining keyboard shortcuts in Coreldraw, no good. Changed back to my old keyboard, everything's okay. It's they keyboard. This keyboard is USB, but I can't see how that would be a problem. (Old keyboard is serial)
Any ideas on how I can use my new keyboard and get my shortcut keys to work in Coreldraw?

rrfoshee
 

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RELEVANCY SCORE 62.4

Hi, I'm using T480 and all of a sudden some of my function keys have stopped working.  This includes F4, F7 and onwards all the way to F12.  Not sure what happened or why but it was working a couple of days ago. Tried updating the drivers and ran windows update as well.  Still no luck.  Seems like a common issue on other ThinkPads too. Any thoughts on how I can fix this for my T480? Best,ZN

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