Over 1 million tech questions and answers.

XP Freezes at Welcome/Login Screen: Only Boots in Safe Mode

Q: XP Freezes at Welcome/Login Screen: Only Boots in Safe Mode

Hello All,

As of this morning my PC (running XP Pro SP3) hangs at the Welcome screen. I am able to type in my password (and hear the log on sound) but the welcome screen stays and the OS never loads. It loaded once (on about the tenth attempt) but I believe "explorer.exe" did not; I had blue screen on my start bar, quick launches and system tray, could not use CTRL+ALT+DEL or SUPER+R to run a command, and could not load any shortcuts from my desktop.

I am able to boot into Safe Mode (standard, with Networking and with Command Prompt) without a problem. I have attempted reinstalling my Chipset and VGA drivers to no avail. I have also run Malware and Spyware Doctor scans and show no issues.

My login screen is customized from Tune Up Utilities 2012; however I cannot uninstall the program from safe mode. Additionally, though my boot and welcome screen are custom, they both run when I boot into safe mode, which, as mentioned, I can do without incident.

Here is my hardware profile from Everest:

Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2011-11-08
Time 11:26
--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 3
DirectX 4.09.00.0904 (DirectX 9.0c)
Motherboard:
CPU Type Intel Pentium III Xeon, 2300 MHz
Motherboard Name Acer Aspire 5734Z
Motherboard Chipset Unknown
System Memory 3001 MB
BIOS Type Insyde (04/16/10)

Storage:
IDE Controller Intel(R) ICH9M-E/M SATA AHCI Controller
SCSI/RAID Controller MagicISO SCSI Host Controller
Disk Drive WDC WD1200BEVS-75RST0 (111 GB, IDE)
Optical Drive MagicISO Virtual DVD-ROM0000
Optical Drive Optiarc DVD RW AD-7585H
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 114463 MB (39350 MB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse PS/2 Compatible Mouse

Network:
Network Adapter Atheros AR8132 PCI-E Fast Ethernet Controller
Network Adapter Realtek RTL8188CU Wireless LAN 802.11n USB 2.0 Network Adapter (192.168.0.104)

Peripherals:
USB1 Controller Intel(R) ICH9 Family USB Universal Host Controller - 2934 [NoDB]
USB1 Controller Intel(R) ICH9 Family USB Universal Host Controller - 2935 [NoDB]
USB1 Controller Intel(R) ICH9 Family USB Universal Host Controller - 2936 [NoDB]
USB1 Controller Intel(R) ICH9 Family USB Universal Host Controller - 2937 [NoDB]
USB1 Controller Intel(R) ICH9 Family USB Universal Host Controller - 2939 [NoDB]
USB2 Controller Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A [NoDB]
USB2 Controller Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C [NoDB]
USB Device Realtek RTL8188CU Wireless LAN 802.11n USB 2.0 Network Adapter
USB Device USB Composite Device
USB Device USB Video Device
Battery Microsoft AC Adapter
Battery Microsoft ACPI-Compliant Control Method Battery
I'm showing no errors anywhere, have run disk defrags, registry cleans and everything else I can think of, all to no avail. I did back up all my data, but don't want to go through an entire fresh install (as I have some 80 odd programs I'd need to dig out the CD Keys for).

I have attempted an msconfig "clean" boot (only MS services) and chkdsk - all to no avail.

If anyone has any suggestions, or require further information to diagnose the problem, I would be most grateful.

Regards,

Barabaskid

RELEVANCY SCORE 200
Preferred Solution: XP Freezes at Welcome/Login Screen: Only Boots in Safe Mode

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: XP Freezes at Welcome/Login Screen: Only Boots in Safe Mode

Read other 6 answers
RELEVANCY SCORE 121.6

Hello All,

As of this morning my PC (running XP Pro SP3) hangs at the Welcome screen. I am able to type in my password (and hear the log on sound) but the welcome screen stays and the OS never loads. It loaded once (on about the tenth attempt) but I believe "explorer.exe" did not; I had blue screen on my start bar, quick launches and system tray, could not use CTRL+ALT+DEL or SUPER+R to run a command, and could not load any shortcuts from my desktop.

I am able to boot into Safe Mode (standard, with Networking and with Command Prompt) without a problem. I have attempted reinstalling my Chipset and VGA drivers to no avail. I have also run Malware and Spyware Doctor scans and show no issues.

My login screen is customized from Tune Up Utilities 2012; however I cannot uninstall the program from safe mode. Additionally, though my boot and welcome screen are custom, they both run when I boot into safe mode, which, as mentioned, I can do without incident.

Here is my hardware profile from Everest:

Code:
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2011-11-08
Time 11:26


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Pr... Read more

A:XP Freezes at Welcome/Login Screen: Only Boots in Safe Mode

Hi

Follow the steps in this article to perform a clean startup:
Perform a clean startup to determine whether background programs are interfering with your game or program
You will have to start in safe mode to run the msconfig utility.

Read other 5 answers
RELEVANCY SCORE 89.2

Hi folks. Last night switched off laptop while downloading codecs for media player as it was trying to download search bars. After switching back on windows couldnt start. Entering safe mode it will only login as user not admin (admin shows blue screen and message about uninstalling recent drivers then crashes back to restart). Tried running safe mode as user, run cmd as admn, type net user administrator /active = yes but get error 5. Blue screen on admin says error 50 (page file error). Help please!

Ps tried f8 + prevent restart (hangs), return to previous config , system restore (need admin status),
Will try and get dump files, bc

A:Only boots in safe mode and cant login as admin to fix

Blue Screen of Death (BSOD) Posting Instructions

Read other 1 answers
RELEVANCY SCORE 89.2

I am running using Dell Inspiron with windows vista. A couple days ago, I got on the computer and then it froze, at fist the program I was using froze, and then I got a circle next to the arrow, but could still move the arrow, then the arrow stops moving. CTL ALT DEL does not work, so i must do a hard reboot, try to boot in safe mode and all the files come up but then it goes no where and the computer either restarts or I reboot it.

I have run all types of tests and nothing comes up. Today I got the blue screen of death twice, but after reboot, it goes away. I do not have a Boot Disk and have tried all the tests in the F8 command. Currently I am running an expanded memory test, but figured I would get this out there before I go insane.

Any ideas would be MUCH appreciated.
 

Read other answers
RELEVANCY SCORE 88.8

Hi folks!Unfortunately, my 2 year old pushed some buttons on my Lenovo B590 laptop and something isn't right. Upon start up (Windows 7 64), I get a black screen with a moving cursor. Ctrl+alt+del doesn't bring up the task manager.I double checked the boot order in BIOS and that looks OK.Restarting in Safe mode works.I also updated the video drivers, and (strangely) I was able to restart in normal and everything looked fine. However, when I restarted again after that, I was back to the black screen in Normal.I've been Googling all morning, and done what I've found. If anyone else has any other suggestions, I'd be grateful for them. And if you have any questions for me, please don't hesitate to ask.Thanks!

Read other answers
RELEVANCY SCORE 87.2

Asus M50Sv - a1
 
· OS - Vista Home Premium 32bit installed OEM· I have the license on the bottom of my computer, but they installed OS· purchased in July, 2008 (yes, really) - this is the Original OS install, but I've cut the bloat, etc. to a large extent· CPU - Intel Core 2 Duo T9300 2.5gHz· GeForce 9500M GS
 
I was sitting on the desktop, no programs actively running and got BSOD. reboot, click log in, BSOD. boot normally, click log in, BSOD. Rinse, repeat. Boot safe mode fine. Try startup repair - no problems detected. SFC /scannow says it found problems but couldn't repair all. I looked at the log but saw no record of any files that weren't repaired. Did Memtest via windows disk, checked OK. Chkdsk ran okay. reinstalled graphics drivers with option for clean install - no change (did this in safe mode just for fun). I'm running out of cheap tricks...
 
First off, I followed the tips in this thread: http://www.bleepingcomputer.com/forums/t/551137/blue-screen-death-on-startup-but-fine-in-safe-mode/ but my problem persists. Booting with all NON-Microsoft service disabled made the BSOD take longer to appear, but it did occur still, so i didn't proceed.
I've attached the sysnative file collection, but the PerfMon (performance monitor report) failed. It says "Error: An error occured [sic] while attempting to generate the report. The system cannot find the path specified." I typed "perfmon /report" when in cmd.exe as admin to achieve this ... Read more

Read other answers
RELEVANCY SCORE 84.8

Help!!!
my HP laptop has stopped working, freezing whenever i try to open any program.
It however works fine in SAFE mode, but with limited functionality.
what do i do.
can it be fixed without disk?

A:Computer boots in SAFE mode, but freezes on home if boot normally

Hello and welcome eklassie mate just run these in safe mode

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

and
http://www.sevenforums.com/tutorials/433-disk-check.html

A few more system specs would be good too my friend

Read other 3 answers
RELEVANCY SCORE 84.8

I'm new here and in hopes of getting this resolved. I just installed the new Norton Systemworks 2005 and rebooted after installation. When the boot screen got up to the blue screen with the Windows XP logo before displaying the login names where you put in your password, it just stops. I restarted a few times and waiting a few more times thinking it may need to 'finish' installing. But each time gave the same results. Finally, I went in with 'Safe Mode' and got in with no problems. Tried again in normal mode after looking around for any obvious problems (none found)... back to square one. Tried again in 'Safe Mode with Networking' and it failed like normal mode so I suspected a networking problem??? The last thing I tried which made me mad is that I tried to uninstall Norton Systemworks in 'Safe Mode' and that failed!! Anyone in these forums know the cure? :dead:
 

A:Unable to get to login screen, works in Safe Mode but in Safe Mode w/ Networking

Just a thought

Safe-Mode
Start \ Run \ msconfig \ diagnostic startup
disable any services attached to your most recent install and restart
should get warning next boot about using msconfig, its ok
One key service that needs to be available is the installer service
Try the uninstall, if doesn't complete
Try the uninstall string in the registry only if you know what you are doing

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

Under it you will see a list of installed programs. Some don?t show up as words but you can figure out what they are by looking at their values. What you are looking for is the uninstall string. Double click that key as if you were going to modify its value. Do a CTRL + C to copy and then exit the registry editor.

Go to START \ RUN and paste the uninstall sting and hit enter. This should launch the uninstall.

Just a thought though as I am not infront of a test system at the moment. You should research this a little further so you have a clear understanding of what you can and can't do with msconfig.

or simpler yet

Safe-Mode

Start \ Programs \ Access. \ System Tools \ System Restore

Select restore point prior to install of whats giving you the problem.

Again, Good Luck

PS If you try to install it again, turn of antivirus and other open programs etc..
 

Read other 1 answers
RELEVANCY SCORE 82

I've seen variations of this problem but none that match mine. The other day I was downloading music and on the internet. I clicked on a link and it basically froze my computer up so I did a hard shutdown. When i rebooted I can login and the desktop boots up and a few programs start loading and then it freezes. I can move the mouse but can't click on anything. This happens every time (even when I tried logging in as Administrator). I'm not a computer expert but I've always been able to fix problems in safe mode, however when I try booting in safe mode I get this message "We apologize for the inconvenience but windows did not start successfully. A recent hardware or software change might have caused this." It also hangs on Agp440 when loading the drivers in safe mode. I have a Dell D600 desktop. Does anyone have any suggestions? I have an external and most of my things backed up but hadn't backed up for a couple weeks so I need to get the rest of my files. Any advice is greatly appreciated, thanks!
 

Read other answers
RELEVANCY SCORE 81.2

I can't get to the OS to run anything. When I log in, it goes blank (eggshell color). When I Ctrl+Alt+Del and tell it to shut down I see the desktop just before it logs off. When I try going into safe mode it restarts after login. This is on an Emachines ET1331G-07 4gig ram Win 7 64bit, off the network.
 
Wado,
Fred

A:Win 7 Screen goes eggshell after login, safe mode restarts after login

When did problem begin?
 
Any indications that system was/is infected...prior to your post here?
 
Any changes to system made prior to problems?
 
Louis

Read other 20 answers
RELEVANCY SCORE 81.2

Ok, here's the background. My wife's pc (identical to my own, and running on Windows XP)was restarting at shutdown recently on it's own and I saw an error that said there was some kind of driver error. So, I uninstalled the nvidia drivers in hopes of installing the most recent ones. I don't know if this was the issue, but I was troubleshooting and I noticed that there was a recent driver update.

Well now I can't log on at all, because when I get to the windows login screen, the mouse and keyboard won't work. I see for an instance the cursor shows an hourglass, then nothing. I see the blinking cursor in the login field, but I can't type anything in there, and the mouse doesn't work.

So, I tried to do a system restore but it just sent me to the login screen, and no mouse or keyboard function persisted. When I tried to go into safe mode, it asked me what was the boot device I wanted to use (which after some searching I see is also an indicator of a problem, but I'm not sure what it means). I picked my HD and continued to do a restore to the last working config, and the same deal, can't login, no mouse or keyboard use at that sceen.

So, I tried going into safe and it shows both an administrator icon and my wife's user name, and I can't try either because again, the moust and keyboard aren't working here either!

I tried to boot with the windows xp disc in, even picked the boot source from the boot menu as floppy and again as the cd-rom. I read that doing so can sometim... Read more

A:I can't use the mouse or keyboard to login at the login screen, not in safe mode too

what type of mouse/keyboard, wireless, ps2, usb?

when it asks for password at repair console, just press enter.

Read other 5 answers
RELEVANCY SCORE 81.2

Having a problem with my sister's XP system. It boots up fine normally, then Norton pops up a warning that trojan.vundo has been found and can't be automatically removed. Went to the Symantec site and downloaded their manual remover and followed the instructions... restore off, disconnect from the net, etc. The scanner remover runs, and does locate a few files that it says are suspicious, then pops up at the end and says that trojan.vundo has not been found. The warning message never disappears from the screen at any time. I then tried to boot the computer in safe mode to attempt the same scan/remove.

This is where my real problem occurs, the safe mode prompts all work as advertised, eventually reaching the welcome screen with a default graphics driver. I select ANY username and the system completes booting into a safe mode window, complete with the words "Safe Mode" in all four corners... and absolutely nothing else. It's a totally black screen. No icons, No start button, No nothing. The mouse navigates, but no amount of clicking or double clicking does anything. I can ctrl-alt-del and produce the task manager. I can tab between the applications, processes, networking and such, and have to eventually use the task manager to either log off, exit windows or restart the computer.

At this point, I'm more concerned about the safe mode failure than I am the trojan. I can solve that problem with one of several scanners that I've downloaded, but ... Read more

A:XP safe mode boots to a black screen

Read other 10 answers
RELEVANCY SCORE 81.2

Hello,

I am having a problem. One of our computers will only boot in safe, If I try to boot in Normal, or Safe with networking, I get a blue screen.

Symptoms before this problem: It had several fake "Anti Virus" programs. Unfortunately I cant remember their names....I know one was defender.exe
Please Please help with this one!!!!

Below are the needed files as requested in the Sticky thread.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:42:23 AM, on 8/31/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Safe mode

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Sunbelt Software\SBEAgent\SBAMSvc.exe
C:\WINDOWS\Explorer.EXE
H:\Utilites\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPCOM/1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.bing.com/sphome.aspx?mkt={SUB_RFC1766}
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.bing.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/HPCOM/1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http:... Read more

A:Boots only in Safe Mode, Blue Screen

anyone please?
 

Read other 2 answers
RELEVANCY SCORE 81.2

Hello, I am new to these forums, and I don't even know if this is the right place, but I didn't find any place for posting crashes that are not BSODs. So if I am on the wrong place, sorry
Anyways, I've seen another thread about a similiar problem here, but I tried everything on it.
Here's everything I tried doing:Clean reboot from Safe Mode
Boot Windows with last good configurations
System Restore (until I found out that my notebook doesn't support that )
System Recovery (I was dumb enough to format the recovery partition for extra space )
Verified Drivers (With verifier.exe, found 1 "bad" driver, removed it, but still didn't work.)
Anti-Virus (found 1 virus, removed it, still nothing.)
Msconfig.exe and disabling servers/startup applications

What I'm yet considering to do:Uninstall the Microsoft C++ Redistributables (But I can't do that since Windows Installer is required and it isn't available on safe mode)
Dust Out notebook fans
Use a Cooling Pad

What happened before it started doing that:
I was going to play a game that needed some C++ Redistributables, so I installed those.
While I was playing, the computer fade out, out of nowhere. That didn't amuse me because every time I "try" to play this game or any resource-intensive games, it does that, to prevent overheating. But that's been happening a lot, even when the notebook isn't hot at all. Most times it would hibernate, but this time it has shut down forced. When I booted my computer, after login, ... Read more

A:Computer freezes after Login, only works on Safe Mode

Hey guys, I think I fixed it.
The problem was with the service "Application Virtualization Client"
I disabled it.
of course I know it's not THAT what is causing the error, it's something that this service was trying to read but failed and then made my computer freeze, but I'll leave it disabled until I found out what is it.

Read other 1 answers
RELEVANCY SCORE 81.2

Hi, all.

My usually faithful laptop crashed today morning after giving me a blue screen of death, while I was playing a game.
Since then, my PC always freezes immediately after 30secs ~ 1minutes of logging into Vista.
I have tried to reboot the machine in Safe Mode (in Normal Safe Mode, with Networking, with Command Prompt) but it still freezes, albeit I am given a little more time before it goes down.
I have used 'Last Known Good Configuration' - No success here either.
I have attempted 'Repair Your Computer' option during booting. 'Startup Repair' didn't seem to find any problems.
Windows Memory Diagnostic Tool also found no problem.
I tried System Restore, and after being a little buggy (freezing once/twice before being successful) it worked but did not solve the problem.
I haven't backed my system in last six months, and I would REALLY prefer not to lose my stuffs on the laptop... My PC is a Samsung R519 with Vista Home Premium (RAM: 3GB, HDD: 320GB, no Graphic/Sound upgrade) I've used SuperAntiSpyware and Avira AntiVir Personal 9, although I've added MSE only last week.

I am literally at my wits end, and would be very grateful for any assistance.

Thanks in advance,
e_man
 

A:Vista freezes after login [Normal & Safe mode]

Hi first are running both avira and mse as that will cause issues,use only one av remove the other,try doing a clean boot to troubleshoot http://support.microsoft.com/kb/331796
http://support.microsoft.com/kb/929135
 

Read other 3 answers
RELEVANCY SCORE 80.8

Windows appears to load normally until reaching the logon screen at which point 2 quick cmd windows flash on the screen and i'm left with a cursor and a plain blue screen.

No access to task manager through ctrl+alt+del.

I was thinking it's a video card problem until i plugged in an external monitor and saw a windows error box pop up saying that the program running requires that you not be on battery power.

Pulled the drive and scanned with avast and malwarebytes which found nothing.

Inserted Vista DVD but the repair function is only able to find the HP Restore partition and is unable to locate any backups.

The system runs "mini XP" from Hirens Boot without a problem, but no diagnostics that i ran have been able to find any issues...

Ideas?

Read other answers
RELEVANCY SCORE 80

Here is the note:

We apologize for the inconvenience, but Windows did not start successfully. A recent hardware or software change might have caused this.

A couple days ago, I clicked to watch video and screen came up and everything froze up. So, I rebooted computer. It boots to this screen every time. None of the safe mode options works. One time, it said I was missing WINDOWS/SYSTEM/system32/CONFIG . This is a laptop and the CD drive does not work. I have tried a external CD drive to recovery and it will not boot off this CD. Also, I have tried to boot Ultimate Boot Disk and this will not work.

Any Suggestions? I would believe my files are still on the drive but the Windows files need to be reloaded.

Please advise as soon as possible. Thank you again for your immediate help because it would be greatly appreciated.

In addition, I have tried changing BIO settings and Have restored to default.

Thanks again .

Smirk

A:Computer Boots to Safe Mode Screen Everytime

Without a working cd drive or a bootable external cd drive I don't know of any way this can be repaired. Do you have access to another cd drive that would fit into the laptop temporarily (borrow)? Is the BIOS set to boot from CD first in the Boot Order?

Karaokeman

Read other 8 answers
RELEVANCY SCORE 80

hi guys,

had the internet page open on startup virus the other day...booted to safe mode installed malwarebytes and it removed it
lent my laptop to my brother who says the same thing is happening...only this time
i cant start in safe mode with networking...it just says logging off and shutting down and restarts in normal mode
i cant run task manager from normal mode

cant think what to do about this
should i take the hard drive out and usb it to a system and run a scan...thats worked for me with types of malware, but i dont think it works with this sort of stuff...

just googled and found a malwarebytes boot cd for locked computers...think i will give this a go!!!

any help appreciated
 

Read other answers
RELEVANCY SCORE 80

Hello,I am dealing with a problem a few days now and I can't find a solution for it.When i boot my pc, windows load to desktop and after a minute or so i get a blue screen with the error message:QUOTESTOP: 0x0000008E (0xC0000005, 0x80635AC1, 0xB490796C, 0x00000000)Also nod32 icon was red but i couldn't click on it (windows were buzy loading other programs).I booted pc in safe mode and tried to run nod32 but it wouldn't start. I uninstalled it and tried to install Kaspersky but due to safe mode i couldn't install it. I then downloaded malwarebytes and run a full scan.This is the log from the scan:QUOTEMalwarebytes' Anti-Malware 1.44Database version: 3554Windows 5.1.2600 Service Pack 2 (Safe Mode)Internet Explorer 6.0.2900.218014/1/2010 12:46:54 ????mbam-log-2010-01-14 (00-46-54).txtScan type: Full Scan (C:\|G:\|H:\|)Objects scanned: 554114Time elapsed: 1 hour(s), 37 minute(s), 26 second(s)Memory Processes Infected: 0Memory Modules Infected: 0Registry Keys Infected: 6Registry Values Infected: 3Registry Data Items Infected: 1Folders Infected: 2Files Infected: 4Memory Processes Infected:(No malicious items detected)Memory Modules Infected:(No malicious items detected)Registry Keys Infected:HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{19127ad2-394b-70f5-c650-b97867baa1f7} (Backdoor.Bot) -> Quarantined and deleted successfully.HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft&#... Read more

A:Infected, Blue Screen, PC only Boots in Safe Mode

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

Read other 2 answers
RELEVANCY SCORE 79.2

Hi Guys

I have looked at the forums for any previous probs like this but maybe i can't see the woods for ther trees??

I have a laptop, which was working fine. It now wont boot. I get the options to Boot to last Know configuration - this desn't work, just brings me back to same page.
Boot into Safe MOde With Networking or Safe mode - these two get a little further. A list of drivers being installed appears, but then it sticks and does nothing!!

System restore does not work

Sometimes a blue screen pops up With a *** STOP error message and then it sticks on that.

ANy suggestions about where to start with this......i have a hammer and a blowtorch if that will help

Thanks for any help
Neil
 

A:Laptop Boots to a blue screen OR sticks before Safe Mode

Be sure to let it stay on the driver screen when loading in Safe Mode for a couple of minutes at least, before giving up.

When you get the Blue Screen, note the Stop message parameters, and especially the driver file if mentioned.

Do you have an XP CD that can be used for a reinstall?

http://www.michaelstevenstech.com/XPrepairinstall.htm
 

Read other 3 answers
RELEVANCY SCORE 79.2

I think this is where I should be posting this. I'm booting fine in safe mode, and it will be ok booting normal until I get to the desktop. Once I get there, I can see my desktop but it has lines across it and I'm not sure what's happening.

Read other answers
RELEVANCY SCORE 79.2

Problem - Computer runs fine in safe mode, is capable of running any programs. But (even with clean boot) the computer will freeze at startup between 1second to 1 minute after load. This time varies between boots, and sometimes will not even get past the 'loading' screen after login!
---------
 
Hello all, and thanks in advance for any help that you can offer.
 
This computer had been running well for the last 6 months, until I learned that the fan for the power supply was not getting enough air. It overheated, and was pretty much shot. I replaced it, and things were looking good.
 
Until the same day my computer would start, but would not run any programs at all on startup.  This would happen in a matter of seconds, where the 'swirling circle' icon on my cursor would simply start.
 
Speccy sheet attached, but missing information. I have provided the missing information.
http://speccy.piriform.com/results/C8QCIeICBY1c46JtGwUkEUo
 
CPU - Intel Core i5-4670K CPU @ 3.40GHz 3.41GHz, cores running at approximately 30-40c
Ram - 8.00GB Corsair
Motherboard - Asus Z87-PRO (Last known temperature approximately 20-27C, when psu was overheating)
Graphics - EVGA Nvidia Geforce 760

No optical drives currently installed, but one could be added back in a minute if necessary.
 
Through the research I have done so far, I read that it might be best to install xPerf, and try to narrow down which process might be ruining my startup, but I cannot install it in s... Read more

A:Computer running fine in safe mode, freezes on login in normal?

 Since Speccy is having problems loading SPC.DLL, I'd reinstall it in Safe Mode (from a download to a flash drive), then run SFC.  Click Start and type CMD in the search box, then right-click CMD.EXE and click Run as administrator.  From the command prompt type sfc /scannow.  That will check for any corrupt system files and attempt to repair them.
 
 If the above doesn't fix the problem, download & install MiniToolBox and run it with the following boxes checked:
 
List last 10 Event Viewer Errors
 
List Installed Programs
 
List Users, Partitions, and Memory size
 
Copy the resulting log and paste into a reply here.

Read other 23 answers
RELEVANCY SCORE 78.4

I have an HP G72 laptop running windows 7 home premium. yesterday when i was on the computer all of a sudden screen turned white and the only button that would work was power button. i held it down and shut off computer. when i turned it back on it goes through the usual boot process up to where i have to enter password for user profile. when i hit enter it will start showing my desktop icons like normal and then just go blank again. when i try to boot in safe mode it goes through the same process except when it starts displaying desktop icons it stops and automatically shuts back down and trys to boot up again in normal mode. if i try to restore it back to a restore point it says there are none available. Any input on what might be causing these problems will be greatly appreciated.

A:laptop boots to blank screen, safe mode wont work

You HDD may be failing. On another computer download the ISO image for Seatools in my signature. Burn the image to CD using IMGBurn also in my signature. Boot off of the newly created CD and run the Short and Long tests on the drive. If either tests fails, the HDD needs to be replaced.

Read other 5 answers
RELEVANCY SCORE 78.4

Unique!!Window 7 7601 not genuine,black screen,only boots in safe mode

However, i have only black screen and mouse curser and "windows 7 ...not genuine" those words at the right hand corner. Nothing else and no more actions could be done on the normal mode although i can move the mouse curser.

Everything works normal in safe mode. i the safe mode i can access usb and network.

Please help to solve the problem with me !!! A lot of thx!!


i receive such a message when i use the software for diagnosis.

A:SOS!!Window 7 7601 not genuine,black screen,only boots in safe mode

Welcome thken.
You need to post your problem here.

Windows Updates & Activation - Windows 7 Help Forums

Please follow these instructions when you get to that section of our Forum.

Windows Genuine and Activation Issue Posting Instructions

Read other 2 answers
RELEVANCY SCORE 78.4

Hi everyone,
 
I have a all in one DELL Insprion ONE2320, Intel 5 64b OS.  My computer started getting slow and soon even Malwarebytes wouldn't even run.  I'm in Canada and use McAfee supplied by my internet provider Shaw.
 
I successfully booted in safe mode (no networking) and successfully ran a scan using Malwarebytes.  The program found over 1000 files which Malwarebytes has quarantined.
I believe the next step to run an antivirus to check for viruses. 
 
I tired to boot into safe mode with networking...but I get this...loads WIndows 7, I choose my login icon and enter my password, then I get a black screen with a mouse cursor.
I also booted into normal windows mode...I choose my login icon and enter my password...I get a black screen with a mouse cursor.
 
I have tried to download an antivirus program to scan for viruses but all my downloads require an active internet connection to complete the installation.  
In safemode, I try to run McAfee AV, the program starts but the program just hangs (so I'm assuming I have a virus that prevents programs from launching?)
 
Can anyone suggest next steps?
 
Thanks,
Ed

A:Virus? While in Safe Mode with Networking, system boots up w/Black Screen

Mod Edit:  Not necessary to repost, topic moved to Am I Infected - Hamluis.
 
Yes something that preventing you from connecting to network/internet. Go to http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
 
and post your issue there to solve malware problems. Read this before posting
Hope it helps.

Read other 1 answers
RELEVANCY SCORE 77.6

I posted about this yesterday (link) and thought it was resolved, but it isn't. My 2 year old pushed some buttons on my Lenovo B590 laptop and upon start up (Windows 7 Professional 64), I get a black screen with a moving cursor. Ctrl+alt+del doesn't bring up the task manager.  Restarting in Safe Mode works fine.I double checked the boot order in BIOS and that looks OK.I also updated the video drivers, and (strangely) I was able to restart once in Normal and everything looked fine. However, when I restarted again after that, I was back to the black screen in Normal.  Yesterday, I disable the auto updating of drivers (per these instructions) and tried re-installing the drivers.  It didn't work.  So I uninstalled the video drivers, and then I was able to restart the machine several times normally, so I thought the problem was fixed. It was back this morning, though.  I also tried disabling all the stuff (AVG, drop box, etc.) that runs on startup, but that didn't help. Any other suggestions would be greatly appreciated. Thanks!

A:B590 boots OK in safe mode (Win 7 Pro 64), black screen w/ cursor in normal boot

I just tried re-installing the video drivers (because I had left it w/o them where I last stood).  I got an error, so I undid the changes I made yesterday when I disabled the autoupdating of drivers, but I still get an error when I try to install the driver. Specifically, it says "The setup program failed to install one or more device drivers.  Setup will exit." At this point, I'm starting to lean towards reformatting and re-installing Windows... 

Read other 1 answers
RELEVANCY SCORE 76

After running a full system scan of Norton-Anti Virus 2004, I got rid of 505 adware,virus, and stuff but many of the remaining adware had to be deleted manually. So I followed the given Norton Anti Virus instructions to get into Safe Mode in Windows XP home edition... this is exactly what I did.
*note - this is my first time ever going into Safe Mode

I went to Start - Run - typed in "msconfig" then clicked Ok.
I checked the " /SAFEBOOT" option and clicked Ok.
The prompt began and it restarted my computer in Safe Mode once I click Ok.
- Now Here's my problem -

My computer started up in Safe Mode correctly and got to light blue login screen, where you choose one of your accounts - I had 2 accounts to choose from, one called Administrative account and another account with a name I created.

I clicked on the Administrative account and it said " saving settings" then after it finishe nothing happend. no password entry box appeared and so I remained on the light blue Safe Mode login account screen. The same thing happend with my the created account as well. I'm stuck on the login screen on Safe Mode which means even If I turn the computer off and back on I'll still remain stuck at the login screen.

==========Does anyone know a way to fix this problem?

I do know how to get my computer back to its normal mode of restarting but I can't since I'm stuck at the Safe Mode light blue login account screen. However, I don'... Read more

A:Safe Mode Login screen problem

Read other 6 answers
RELEVANCY SCORE 76

My laptop seems to hang after the login screen, the screen either goes completely black or sometimes shows the desktop picture and an empty taskbar, but I am unable to do anything such as task manager. Leaving the system running for 10-15 minutes after trying ctrl-alt-del will bring up some error message, but I forget what it said, I'll try to get it again.

I can get into Safe Mode just fine, and ran the SF Diagnostic Tool from there, I have attached the files it created as requested. The laptop hung on me on shutdown before this issue started and after waiting for 30 minutes for it to try to shut down normally it wasn't responding so I had to power it down. I'm thinking that might've fudged something up but I'm unsure if there were any windows updates queued at the time or not.

I'm really unsure what to do at this point, there aren't any System Restore points, I didn't remember turning it off but I must have at some point.

A:Black screen after login, Safe mode OK

Does a clean boot start succesfully?
Troubleshoot Application Conflicts by Performing a Clean Startup
if so... turn your restore points on.

Post results

Read other 9 answers
RELEVANCY SCORE 76

Booting to normal mode, after logging in I get a blue screen. I can boot to safe mode. I tried system restore but it freezes. I tried recovery console and that blue screens with a stop message of pci.sys. Cleared out msconfig and non-windows services - no luck. I've attached the latest minidumps. Any help would be appreciated.
Thanks


Machine specs:
Dell Dimension 9150
XP Media Center Edition SP3
Pentium (R)
1 GB RAM

A:Blue screen at login - Safe mode ok

If you can get on in safe mode, click on start--all programs--accessories--command prompt, once at the command prompt type chkdsk /r (there is a space after chkdsk before /r then click enter it will give you a message that it is in use do you want to run at next startup type y for yes and reboot it should run when it reboots, let it finish when it has finished type exit at the command prompt get the disk out and reboot. Good Luck!

Read other 8 answers
RELEVANCY SCORE 76

I was following the directions I found in another area of this board to get rid of the xlime offeroptimizer problem. I took the following steps:

Enabled hidden files and folders
Turned off system restore

I then went to reboot into safe mode, but instead of using the F8 method, I went to start>run>typed in msconfig> checked "/safeboot"

Now when I try to start my computer, I get the startup screen for safemode. I have always logged on with ctrl/alt/delete and my password. However, now the computer doesn't recognize my password, and I am effectively locked out of my computer all together as I can't get past this screen. Please help!

Thanks!
Mitchgirl

Read other answers
RELEVANCY SCORE 76

One day, I rebooted, and then there was nothing. After Windows finished loading, there was naught but a black screen, and a cursor if I move the mouse quickly. This happens in safe mode as well, and on both my dedicated graphics card (an Asus AMD HD 6450 Silent) and my integrated graphics (which I have no idea about, other than it is a Biostar A780L3G). When I try to refresh directly, with a fresh copy of Windows 8.1 installation media, it says it is invalid, despite it being x64, same as the installed version. When I try directly, it says the HDD is locked, and none of the guides I have followed to unlock it through the disk work. Also, I dont know if this matters or not, but when I try booting into safe mode, at first, when I move the mouse, in the corners, it says Safe Mode. Please respond ASAP.

A:No login screen when I boot, even in safe mode.

Your on-board card is this one:






ATI Radeon? HD3000 Graphics, On Board Graphic Max. Memory Share Up to 512 MB
Support ATI Hybrid Crossfire





A780L3G :: Placa-M?e :: BIOSTAR

I still could not find anything that could explain your problem. Does your MoBo have any kind of HDD protection, similar to HP DriveLock?

Read other 2 answers
RELEVANCY SCORE 76

Webroot found 2 trojan horse virus and remove them. Rebooted found more and removed them, then rebooted, to a black screen. 500 Gbyte SSD Scandisk extreme pro.

I can boot into advanced options, but startup options is not available (no safe mode).

Used my rescue disk to enter cmd line and used things like scannow, chkdsk and diskprt to test the disk. Not errors listed.

Used rescue disk to try to reset Windows while saving my data... Get an error about a missing partition, but diskprt shows an 8 Gbyte partition and an approximately 480 Gbyte partition, which contains my installation and data.

Used Windows 10 install disk to reset the os, got a missing partition error.

I used a similar SSD and did a clean install of Windows, to verify that the bios and hardware are ok. Having trouble getting the ASUS Sabertooth x79 audio working. Driver issues.

I ran Anvi Rescue Disk "Scan", it did not find any Threats on the Windows 10 disk.
I then ran "Repair" and it found problems, with everything except Windows Firewall.
 

A:Win 10 No Safe Mode, Login to black screen

bradcarvey said:


Webroot found 2 trojan horse virus and remove them. Rebooted found more and removed them, then rebooted, to a black screen. 500 Gbyte SSD Scandisk extreme pro.

I can boot into advanced options, but startup options is not available (no safe mode).

Used my rescue disk to enter cmd line and used things like scannow, chkdsk and diskprt to test the disk. Not errors listed.

Used rescue disk to try to reset Windows while saving my data... Get an error about a missing partition, but diskprt shows an 8 Gbyte partition and an approximately 480 Gbyte partition, which contains my installation and data.

Used Windows 10 install disk to reset the os, got a missing partition error.

I used a similar SSD and did a clean install of Windows, to verify that the bios and hardware are ok. Having trouble getting the ASUS Sabertooth x79 audio working. Driver issues.

I ran Anvi Rescue Disk "Scan", it did not find any Threats on the Windows 10 disk.
I then ran "Repair" and it found problems, with everything except Windows Firewall.Click to expand...

There are/were issues recently with Webroot...not saying that is the cause but I believe the simplest way to get up and going is to do an emergency boot with your backup software...(hopefully you have)
 

Read other 48 answers
RELEVANCY SCORE 75.2

Webroot found 2 trojan horse virus and remove them. Rebooted found more and removed them, then rebooted, to a black screen. 500 Gbyte SSD Scandisk extreme pro.

I can boot into advanced options, but startup options is not available (no safe mode).

Used my rescue disk to enter cmd line and used things like scannow, chkdsk and diskprt to test the disk. Not errors listed.

Used rescue disk to try to reset windows while saving my data... Get an error about a missing partition, but diskprt shows an 8 Gbyte partition and an approximately 480 Gbyte partition, which contains my installation and data.

Used windows 10 install disk to reset the os, got a missing partition error.

I used a similar SSD and did a clean install of Windows, to verify that the bios and hardware are ok. Having trouble getting the ASUS Sabertooth x79 audio working. Driver issues.

I ran Anvi Rescue Disk "Scan", it did not find any Threats on the windows 10 disk.
I then ran "Repair" and it found problems, with everything except Windows Firewall.
 

A:Windows 10 No Safe Mode, Login to black screen

bradcarvey said:


Webroot found 2 trojan horse virus and remove them. Rebooted found more and removed them, then rebooted, to a black screen. 500 Gbyte SSD Scandisk extreme pro.

I can boot into advanced options, but startup options is not available (no safe mode).

Used my rescue disk to enter cmd line and used things like scannow, chkdsk and diskprt to test the disk. Not errors listed.

Used rescue disk to try to reset windows while saving my data... Get an error about a missing partition, but diskprt shows an 8 Gbyte partition and an approximately 480 Gbyte partition, which contains my installation and data.

Used windows 10 install disk to reset the os, got a missing partition error.

I used a similar SSD and did a clean install of Windows, to verify that the bios and hardware are ok. Having trouble getting the ASUS Sabertooth x79 audio working. Driver issues.

I ran Anvi Rescue Disk "Scan", it did not find any Threats on the windows 10 disk.
I then ran "Repair" and it found problems, with everything except Windows Firewall.Click to expand...

There are/were issues recently with Webroot...not saying that is the cause but I believe the simplest way to get up and going is to do an emergency boot with your backup software...(hopefully you have)
 

Read other 3 answers
RELEVANCY SCORE 75.2

Hi,
 
I have an HP G72 laptop that has Windows 7 Home Premium OA. Since March 14, 2013 it's showing me the black screen right after I login. Only the cursor is there and it's movable. It all started when I installed the Win7 Service Pack 1 on March 13. Before that, I would get a message that Scan/Check Disc couldn't be opened because of some recent update but it would go on without any issues. I thought that updating it again would fix that problem. It just game me more. It was also black in Safe Mode. 
 
I tried the System restore via the command line but failed. It said that my Anti Virus (Avast! Free) was running. The oldest restore point was March 3. It said that it failed to extract a file related to Avast!. 
 
I tried pulling out the Task manager be it wont open. it's giving me this message:
 

 
 
I tried sfc /scannow and it found/did nothing.
 
I did Startup Repair, Last Good known config and got the same result. 
 
Help?
 
 

A:Windows Seven Black screen after login even in safe mode.

UPDATE:
 
Safe Mode is showing/working now. I can see my destop back the background is in black.

Read other 1 answers
RELEVANCY SCORE 75.2

Hi Guys,
I'm trying to run a Spybot and Adaware scan in safe mode. i have 3 users accounts on my Xp home machine all are administrator accounts, but when i boot in safe mode only one user account shows up along with an Administrator account.I want to scan all 3 accounts in Safe Mode.any ideas?

Thanks
Paul

A:Username not showing up at login screen in safe mode

worried as to why you are scanning in safe mode.

safe mode is just that safe mode, it'll probably come up clean by virtue of being in safe mode.

Read other 6 answers
RELEVANCY SCORE 75.2

PLEASE HELP!!

My laptop has stopped working suddenly stopped working .the after login the screen becomes black only cursour is visible alt+Ctrl+del ...taskmanager opens. but still after long long time the desktop appears with black background and everything slow. safemode also is slow very slow so please help...

A:black screen after login & safe mode also slow

Hello and welcome herschelle now if you can get safe mode at all I would run these at very least

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html < use the /f option in Option 2 ifnecessary
It does however sound very much like the machine has malware on it so one thing you could do if you have access to another machine is to use this
http://support.kaspersky.com/4162 < this will run from power up and scan for malware without the need for Windows to be running - that is because it is a bootable program in it's own right. You can make a disk or USB stick to boot from - you will of course need to set the BIOS boot sequence to that particular device disk or stick.

Read other 1 answers
RELEVANCY SCORE 75.2

Dont know for sure what section belongs under, but what the

I think i have on other boards by now excluded that this could be a virus-hijack
the problem is that i have never since i started to trial windows 7 being able to enter safe mode, because there seem to be some lock-down taking place from a countdown as soon as i have entered the login-screen, during the time the blue screen working on launching windows safe mode computer restart without a word

I wanna know if this is something i can count on to happen with a full retail version? or if there are some bios settings/incompatible hardware that causing this?

A:Cant enter safe mode, restarts during login screen

  
Quote: Originally Posted by Kloppstock


Dont know for sure what section belongs under, but what the

I think i have on other boards by now excluded that this could be a virus-hijack
the problem is that i have never since i started to trial windows 7 being able to enter safe mode, because there seem to be some lock-down taking place from a countdown as soon as i have entered the login-screen, during the time the blue screen working on launching windows safe mode computer restart without a word

I wanna know if this is something i can count on to happen with a full retail version? or if there are some bios settings/incompatible hardware that causing this?


Safe mode is entered before login.

Repeatedly tap F8 when booting
Ken J

Read other 6 answers
RELEVANCY SCORE 75.2

When I start XP my PC has a problem drawing the Welcome screen. It is distorted - not wavy, but blocks of pixels out of place, sort of like a Picasso. Through this distortion I can see my login and pw field. My mouse pointer is visible and moves fine but XP doesn't "hear" me typing into the pw form. About every 30 seconds the screen goes black for a half-second then redraws itself distorted again.

Sometimes after the first attempt to draw the welcome screen my PC will go black and reboot itself and then it gets into a rebooting loop.

I can only get into XP by booting into safe mode.

Prior to this happening I have made no hardware changes in months.

This happened to my backup PC months ago but I thought it was a fluke. I fixed it by reinstalling XP. I'd like to avoid that.

I am running though a KVM switch but I switched my monitor to come directly from my PC and still have the issue. My mobo has no video out but since my card outputs video just fine when i nsafe mode, I don't suspect my card.

Any suggestions would be appreciated - I really want to avoid having to reinstall XP.

My Specs:
AMD Athalon64 3200
Win XP Pro (32bit)
2GB RAM
nVidia GEForce MX 4000 256MB

Let me know if you need anything else.

Thanks.

A:Distorted Welcome Screen - Can't Login - XP only runs in Safe Mode

Try going into safe mode and uninstalling your video card drivers through the device manager, and then reboot and see if you get the same thing. If you can get into Windows normally reinstall your video card drivers, and reboot again and see if it comes back. I would recommend stopping by nvidia.com and checking if there are any newer drivers before reinstalling them.

Also have you installed any programs lately that deal with video or your monitor things like that?
Because they could be starting up with your machine and it could be as simple as turning it off in msconfig.

Hope this helps.

Read other 3 answers
RELEVANCY SCORE 74.4

I'd really appreciate some help - for some reason my setup now won't get to the login screen, I get the green progress bar and (c) Microsoft, but no windows logo, then a black screen. When I restart I get taken to a screen telling me windows didn't start correctly, and to either launch startup repair or start windows normally. If I choose repair I eventually get a message saying startup repair cannot repair this computer, with the problem details showing:
Problem event name: startuprepairoffline
Signature 1: 0.0.0.0
2: 6.1.7.7600.16385
3: unknown
4: 21200435
5: autofailover
6: 8
7: norootcause
Os version: 6.1.7600.2.0.0.256.1
Locale id: 1033

If I choose to boot normally I go to the same black screen. I am unable to press f8 to boot in safe mode because I always get taken to the "windows failed to start" screen first. From the system recovery screen I can launch the command prompt, and from there have run chkdsk which had no effect. I've also started notepad and have seen that my drives seem to be working okay. At some point I do remember seeing a message saying the problem was due to system configuration changes - I haven't changed the configuration but have tried disconnecting usb devices.

I'm stuck and would appreciate any help at all, have no idea what has gone wrong but did read something about it being related to login IDs...

A:Black screen before login, can't go to safe mode, repair unsuccessful

Hello OD33 and welcome to the sevenforums. I know what you are going through I had a lot of black screens and turned out to be a very nasty virus.

1. Since you can get the command prompt try this and see if it helps.

2. Go to your command prompt and type this, make sure you right click and run it as the administrator: sfc /scannow and let it run it might be awhile before it will finish. There is a space between the sfc and the forward slash. I don't know if you can download a tutorial or not but I will attach it any how. The sfc /scannow can repair a lot. After it has run it will come back with errors so run it 3 times if possible. Click the link.

SFC /SCANNOW Command - System File Checker

Read other 4 answers
RELEVANCY SCORE 74.4

Hey, i have absolutely no idea what to do here, after having my Acer Aspire 5920G laptop for about 2months now, i came to installing SP1 for vista finally (i have no idea if this is whats causing the problem, but it was the last thing i installed), well after coming home, and finding the laptop to be relatively hot, i try a log in and it goes through 'logging in' and then gets to a black screen, with only my cursor available. I tried starting it in safe mode when it gets to the options menu after bootup (it doesnt turn off either) and when it loads i find myself with a black screen, 'safe mode' in every corner. I tried bringing up task manager, because the ctrl alt dlt vista screen does show, and it wont load, i get the cursor showing its loading, but it doesnt appear. (I thought i could add explorer.exe if it wasnt showing in pros)
Im real stuck here guys, it has some important work on it, and i have no vista disk to restore it that way. Any help would be much appreciated.
 

A:Wont login/shutdown - safe mode black screen

edit: cmd safe mode works, but i dont know how to fix it from there.
 

Read other 1 answers
RELEVANCY SCORE 74.4

This is occurring using two different monitors. Both monitors had been working. Brought PC to a live music gig, hooked it back up in studio and it won't boot any operating system into desktop.

PC has an nvidia 9300 and both DVI and VGA outputs work on boot. The drivers were installed on windows, and it worked before the drivers were installed.

I tried booting into Ubuntu and it never loads the screen. If I try booting into Windows XP it at least shows the login dialog.

I can access the bios, and boot menus and there appears to be no hardware errors. Fix this problem and you are a saint to me.
 

A:Monitor Fail after Windows XP Login Screen (already tried Safe Mode w/ VGA)

Howdy,

is this a laptop?
 

Read other 3 answers
RELEVANCY SCORE 73.6

I realize that there are many threads with this title, but as far as I can tell, my case is unique.

The computer I use is an e-machine ET1331G. Specs are: 6 gig ram, 700 GB hard drive, Windows 7 Home Premium 64-bit

So, there was an instance in which I shut down my computer by holding the power button, due to a problem with windows update being stuck on the first update if I tried to shut it down normally (I did the microsoft fix program the other day, but the thing crept back up and I didn't feel like doing it today).

When I tried to restart the thing, it would lose the video feed into the monitor. I popped my case open to see that the graphics card I installed (a Nvidia Geforce 9500GT) had gotten really hot and I took it out. I went to the PC's integrated graphics card but all that accomplished was getting a black screen with a cursor on it.

Safe mode works perfectly fine, but the normal start up doesn't at all.

I tried start up repair to no avail, I have scanned my hard drive with chdsk with no errors found, used sfc/scannow with no errors found. I have tried to fix windows update with the fix it program in safe mode, but it can't seem to fix it at all, in fact, windows update doesn't open in safe mode (but this could be normal for all I know).

A:Login replaced with Black screen with cursor, safe mode works

Black screen after login, cruiser still works,
http://social.technet.microsoft.com/Forums/en-US/w7itproperf/thread/d47aece7-5e12-46ec-8d3e-e8671730a7ce
Clean boot,
http://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html
Troubleshooting for win-7,
http://www.sevenforums.com/tutorials/220165-troubleshooting-steps-windows-7-a.html

Read other 3 answers
RELEVANCY SCORE 73.6

I posted this on the malware thread, too, but I'm not sure if it goes there or here:

My husband got HDD Control malware on his computer (XP SP2) this morning and has spent all day trying to get it off. He used a suggestion in the forum of trying Superantispywear and it seemed to work. However, after about 20 min of being able to use his computer again, it started to randomly play bits of audio (again), but he did have control of the computer again. That wasn't OK. He updated the SuperAntispyware and tried to scan again. He was skype chatting to friends during the scan and he decided to close some windows. The computer slowed to a crawl and he had to restart.

Well, we did various things to try and get it started (safe mode, etc), but the main problem now is that he can't get past the login screen. It's black w/ the white arrow. That's it. Nothing else.

He can get it to boot in save mode, but that's about it.

He doesn't have a Windows CD (his computer didn't come w/ it) so he can't use window's application.

any help is desperately needed!

Thanks,

Kara
 

A:Help! Login screen is Black w/ white arrow and can't start except safe mode

Hi Kara,

I got this trojan today too, and it took me all evening to fix.

First I tried Avast but I got part way into its scan twice and my computer shut down. For a while it wouldn't let me do anything, not even open Chrome to go online, but after another shut down and restart, it allowed me to open Chrome. This time I did not touch or try to shut the fake warning pop up.

I went to Microsoft.com and downloaded Microsoft Security Essentials (free) and scanned my computer. It took a long time but it found the trojan and then deleted it. After restarting, everything seems back to normal, I just had to delete the HDD Control desktop icon.

Maybe if you keep rebooting it will eventually restart so that you can do something. Otherwise, I'd take it to a repair place and see if they can get it to restart for you and then use Microsoft Security Essentials.

Good luck
 

Read other 1 answers
RELEVANCY SCORE 73.6

My Dad was using one of my 64 bit PCs when a program froze up and he decided to force restart the computer (Pro move, I know). Now I restart and am unable to get to the login screen. Using both safe mode and normal mode gives me the same result. After I choose one of those options, I see the "Windows is starting" message and the icon. However, before I can get to the login screen the screen goes black and all I can see is the curser in the middle of the screen. I would like to be able to get to the login screen so I can access my computer. Any help with this problem would be greatly appreciated as a lot of my work material is on this machine.

A:Failure to show login screen after forced restart (Same with safe mode

Choose boot in last known good configuration.

Read other 3 answers
RELEVANCY SCORE 73.6

Hi, my HP desktop pc keeps freezing up. If I start in safe mode it doesn't happen. It usually happens a couple minutes after startup. At first it would only occur when browsing the internet, but now does it on the desktop as well. The cursor will stop moving and the mouse and keyboard become unresponsive.
 
I've run scans with MBAM and MSE. I've also tried a clean boot and the problem still occurs every time. I'm not sure what the next step is. Thanks

Read other answers
RELEVANCY SCORE 73.6

Hiya all! I have big problems here. First of all, Im trying to troubleshoot a toshiba m45-s169 laptop with windows xp sp2 home in it. The problem was that the screen wouldnt come up until I logged in (you could see a dim image while booting up and an external screen works, so I guess is not the video card nor the inverter since I tried a new one)... so I changed the adapter settings to "auto" and after that I get a blank screen with the backlight on right after windows loading (I can hear the sound when the desktop is fully loaded though). So I try to boot under safe mode but it freezes halfway, still in text mode. I have tried all the options under F8 and none works except Last known good config and normal boot, but I cant see anything. Can anyone help me? Thanks
UPDATE: I took the hd apart and ran a chkdsk from another laptop. It found no errors.
 

A:Blank screen, safe mode freezes

any thoughts?
 

Read other 2 answers