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lenovo flex 2-14 Airplane mode button is not working and battery reset in energy manager not working

Q: lenovo flex 2-14 Airplane mode button is not working and battery reset in energy manager not working

the Airplane button on the keyboard has not been working since update to windows 10 and the energy manager software which came in win 8.1 version 1.5.0.20 is unable to gauge reset ( calibrate the battery). i recently noticed lenovo released energy manager and airplane mode fix for other laptops http://support.lenovo.com/in/en/downloads/ds103640 like flex 3, should i install this update will this solve the problem. Battery is in dire need of calibration.

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RELEVANCY SCORE 200
Preferred Solution: lenovo flex 2-14 Airplane mode button is not working and battery reset in energy manager not working

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RELEVANCY SCORE 107.6

Hi, 
I am have recently bought a dell inspiron 15 7000 series laptop. Its only been a month that I have been using it. Everything was fine but my airplane mode button (the button beside F12 and PrtScr which are working fine) stopped working. Any help? Every other buttons on the button row is fully functional so I fear its not a keyboard matrix problem?  
Please help me. 

A:Airplane mode button not working. Any help, please? First time dell user.

Hi I have figured out your problem, there is a button on your keyboard that looks like a wifi tower press this button and it should allow you to turn off the airplane mode, good luck my friend

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RELEVANCY SCORE 105.2

Hi Folks - First Post. I have a Y50-70 and upgraded to the Windows 10 Anniversary Edition (Version 1607 Build 14393.51) and now the Energy Manager will not enable Conservation Mode. I can enable the mode but the battery still charges to 100% and I will get the message that the battery has been above 70% for a long time. I uninstalled the application and the driver and reinstalled them but it does not seem to work.  Any suggestions? I don't want to try gaming on battery :-) Thanks! 

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RELEVANCY SCORE 104.4

Hi all, i got problem with my lenovo y410p. I just formated this laptop and install all the driver and software. Im using win 7 64 bit. Comes to Lenovo energy management, my battery won't stop charging at 50%  in Optimized Battery health mode. Its goes fully charging all the time. Does anyone know how to troubleshoot this ? thank you very much. 

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RELEVANCY SCORE 102

i installed all updates in windows 8.1 and all the intel drivers. i think its hardware block but i don't know how to fix it. pls help me.It's been 2 days and i still can't fix it. i followed everything on how to manage it but nothing works

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RELEVANCY SCORE 96.8

Hi, After installing Windows 10 Pro x64 on Lenovo Yoga 900, Airplane Button (F7) stop working at all. All other functional keys works well, except it. I have installed:- Flight Mode Driver version 1.0.0.5-20150824- Advanced Configuration and Power Management Interface (ACPI) Driver version 1.5.0.14-20150824But nothing helped.  Please help. I really need this button.  

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RELEVANCY SCORE 89.2

lenovo Y700-15ISK Laptop can not install "Energy Manager and Flight Mode Driver"  and ?Power Management?. I can download them, but when I try to install them, it just flashed, then disappeared.  like the picture shows, when I click the ?finish?. There is nothing coming out. It flashed and disappeared. Please some one help me find what's wrong with it. I really need these two drivers. Thanks.

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RELEVANCY SCORE 88.4

I can activate airplane mode in setting but when I press the F7 key to toggle on and off nothing happens.  Anyone else have the same issue or do I have a defective key?

A:Airplane mode key (F7 key) not working

mine just stopped working yesterday. will look on google for more info

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RELEVANCY SCORE 87.2

The airplane mode hotkey is not working in my Lenovo G50-80 laptop. I have contacted Lenovo and then the sent a guy came up with a new keyboard and after diagnose he finds no hardware fault. Then he checked all the drivers and all of them were updated and he said it is a fault of windows 10. please help, it will be appreciated.

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RELEVANCY SCORE 87.2

Hi everyone. I recently installed Windows 7 64-bit on a new V310-15ISK which came with FreeDOS. I got all the drivers installed ok, everything seems to be working fine, except for a couple of quirks: 1. Airplane mode hotkey (F7) is not turning the wireless adapter on/off as it should. Instead I get a blank wireless status window which tells me to turn my wireless adapter on first (which it already is).2. Somewhere in Lenovo Energy Management it says it can't give further info about the battery because it's not an original Lenovo battery  (which is a lie). I had to try a few ACPI drivers for the hotkeys to work as there was none on the product support page. I settled on 4eem02ww.exe which is the most recent functional version I found on the web. Can anyone point me to a proper ACPI driver that lets Airplane mode enable/disable the wireless adapter (and displays all battery info)? Cheers.

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RELEVANCY SCORE 87.2

Hi ,  i was was using win 8 when suddenly keyboard stops working ... In spite of various attempts to troubleshoot nothing worked ...  Just then i thought to update to Windows 10 and it might help ... But stil no respite  keyboard functions only in airplane mode ... Though mousepad is functional just fine ...i have tried  1). Updating motherboard drivers 2) deleting and reinstalling the keyboard from device manager 3) autocorrect / auto check from Windows trouble shoot feature  possibly everything ... Nothing seems to be working   please help  I am in a BIG problem since I just have this laptop  also      thanks in advance aj 

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RELEVANCY SCORE 86.4

airplan mode doesn't  work on my ideapad 310 15IKB from f7 button what should i do ??
 
Mod's Edit: Additional information added to Subject line for clarity of issue.
 

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RELEVANCY SCORE 86.4

Hi I just recently got a Y700 laptop( Model: 80NW0010US ). 15" Touchscreen versionJust recently the F5 Airplane Mode hot key has stopped working. It worked when I first received it a few days ago, and all of the other hotkeys are still working just fine. I should probably mention that the F5 key, itself, works. As I can still hit the F5 key and it will refresh the current web page. I can still turn airplane mode on/off through network settings, but I really want to fix the hotkey if possible. I've gone to Lenovo's support page and installed the following:-BIOS update-Energy_Manager_and_Flight_Mode_Driver-Battery Gauge-WLAN-Synaptics-Intel WLAN-Intel Management Engine Interface Driver-Intel Bluetooth-Intel Chipset-Lenovo Utility-Advanced Configuration and Power Management Interface (ACPI) Driver I have run the following programs(none of which show anything being infected/corrupted):-McAfee Antivirus-Malwarebytes-Command Prompt ( sfc and DISM ) None of the above helped in fixing the airplane mode hotkey. I will continue editing this post with drivers/fixes that I have tried. Thanks for looking and any help is much appreciated.











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A:Y700 Airplane Mode Hotkey not working

Synn wrote:Hi I just recently got a Y700 laptop( Model: 80NW0010US ). 15" Touchscreen versionJust recently the F5 Airplane Mode hot key has stopped working. It worked when I first received it a few days ago, and all of the other hotkeys are still working just fine. I can still turn airplane mode on/off through network settings, but I really want to fix the hotkey if possible. I've gone to Lenovo's support page and installed the following:-BIOS update-Energy_Manager_and_Flight_Mode_Driver-Battery Gauge-WLAN-Synaptics-Intel WLAN-Intel Management Engine Interface Driver-Intel Bluetooth-Intel Chipset-Lenovo Utility-Advanced Configuration and Power Management Interface (ACPI) Driver None of the above helped in fixing the airplane mode hotkey. I will continue edititg this post with drivers that I have tried. Thanks for looking and any help is much appreciated.Check your system for corruption or virus/spam/malware.

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RELEVANCY SCORE 86.4

Hi, I've read some posts about other fn keys not working, but can't find anything about these two (fn+q and fn+e). I just reinstalled windows 8.1 (and am running dual boot ubuntu) and now these two keys have no effect.  Does anyone know which drivers are responsible? Or have any other ideas? Thanks.











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A:Aspire s7-392 fn keys not working: airplane mode a...

Ya, if you look in the applications section of our Drivers and Manuals, you can download the Acer Launch Manager. Good place to start, but I'm not 100% on what software is required for the keystrokes, and not all software can be downloaded (due to royalties and other legal issues).

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RELEVANCY SCORE 85.6

1. I own a U430 Touch now since a few days. I swapped the HDD out for a SSD and did a clean install of Win10 and installed all drivers offered on the support page. It seems that Im missing the energy management driver (which is required for using the dedicated airplane mode key) with the utility.exe or something but I cant find that energy management driver anywhere. Can somebody point me to a fix for that issue? Or if there is none is there a work around?
 
2. I noticed that the notebook makes strange static noises which originate from the speakers. No matter if the volume is turned up or down or mute is engaged, the static noise persists. Is this a defect or a software issue? The driver offered on the lenovo support page for speakers is from RealTek.
 
3. I would like to use OneKey recovery which tells me upon creating a back up that my device does not support this funtion. Is there an updated version of onekey for win 10? (Im using the version from 8.1 since I couldnt find any other). Onekey works fine on my y500.
 
thanks in advance
 
 
edit: I cloned the factory hdd to the ssd and upgraded to win10 (took ages) and uninstaled most of the bloatware. Airplane mode key works fine but now the brightnes cant be changed (no matter if by physical key or in energy settings, the brightnes slider isnt even there). Also got the energy management application carried over but even through that brightnes cant be adjusted. the nVidia driver also is unresponsive ... Read more

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RELEVANCY SCORE 84.8

I've been getting the following error each time I start my laptop.  I've tried clicking each option, and they all appear to do the same thing - close out the error window.  It doesn't appear again until after I shutdown and startup again.  I'm on Windows 10 and it sounds like Energy Manager generally has been an issue when upgrading to 10.  I'm trying to find the Energy Manager driver for Windows 10 for my particular laptop, the Flex 2-15, but I can't find it anywhere on the Lenovo site.  Can anyone else locate it?  Or have another solution to this issue?  Thanks!?

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RELEVANCY SCORE 84.4

Hi all,I installed win 7 pro, have download all drivers and utility.Someone said about installing Power Management, but it isn't available for my system.Guide book also not explaining anything for this problem for win 7, only win 10. Anyone know how to make those 3 hotkeys buttons works?Thanks.

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RELEVANCY SCORE 83.6

When I initially booted my Yoga 920, pressing F1 F2 F3 work fine for volume controls with a UI prompt for the function.Pressing F4 toggled the mic mute with a UI prompt.F5 could be used to refresh a webpage.F6 toggled the use of the touchpad, but did not show a UI prompt.F7 toggled airplane mode with UI prompt.F8 toggled camera function with UI prompt.F9 locks fine.F10 works fine too.F11 F12 toggles brightness with UI prompt. I don't know what happened along the way, but now F4 (mic), F7 (airplane mode), F8 (camera) stopped working. Nothing happens when I press the buttons. I'm running Windows 10 Home, version 1709, OS Build 16299.125. Maybe someone can help me in restoring the functions of those buttons? And additionally, maybe add a UI prompt for F6 (touchpad)? 

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RELEVANCY SCORE 83.6

With the new airplane tray icon, I find that after I resume from a hibernate the icon is not working all the time.

With some testing, I found that if I resumed from hibernate right away then the problem didn't always appear. But after being hibernated a few minutes or more, the problem has appeared every time.

If I turn off airplane mode using the notifications tray icon, the airplane tray icon remains in the tray. I can go to wifi and connect manually, but the airplane tray icon is still there. Hovering over it with the mouse pointer and it says wifi is not connected, even though it is.

In addition, once the airplane icon stops working so does the speaker icon. I can't get left or right mouse clicks to do anything. This behavior of the speaker icon started after the (November) update, which I just installed last week.

Only a restart or shutdown/start clears both these issues.

Anyone else see this?

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RELEVANCY SCORE 82.4

Hi.  When I'm working on my Flex 3 on battery only, after about 20 minutes, the screen will "turn off."  I use quotations because the sreen turns black but it is back-lit.  Sound still works.  No buttons get me out of this frozen state and I have to hard restart the computer. Anybody else have this issue?  Computer is 1 month old. Thanks!

A:Flex 3 screen turns off when working on battery

I have exactly the same problem. Works fine when plugged in, but absolutely useless on battery, due to this random "black screen". My screen too is backlit, but the only way I have found to "wake-up" the screen is to reboot the computer. My Flex 3 came from Costco, and I am planning to return it. 

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RELEVANCY SCORE 82

I just got a new laptop last week, and i got the pen, but i am having issues with the sensitivity. I don't know if i accidently un-installed a driver for the pen, but all i have is the wacom pen desktop app for it. I've tried it in Paint 3D and the sketchpad, and still no sensitivity. I am trying to also work with Paint tool SAI, and it is not working for that either. I've tried everything to fix this, and i just can not. The pen works by itself, but i need sensitivity for me to work with my artwork properly. Please Help!

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RELEVANCY SCORE 82

I've had this computer for a couple months now and recently, my touchscreen has been on and off--sometimes it works, sometimes it doesn't-- and I have no idea why. The touchscreen function just randomly stops working. I've tried searching for solutions, but to none avail. Has anyone else experienced this problem? Does anyone have a solution?

A:Lenovo Flex 3 14'' Touchscreen Not Working?

Hi Gvee,
 
Welcome to Lenovo Community!
 
We are sorry to hear that touchscreen is not working in your Lenovo Flex 3.
 
Please do confirm which operating system is running on your laptop.
 
Best Regards,
Poojitha.
-------------------------------------------------------------------------------------------------------------------
Did someone help you today? Press the star on the left to thank them with a Kudo! If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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RELEVANCY SCORE 82

Hi all. So 2 days ago I was using the laptop for some course work, I then went asleep for maybe 2 hours and when I woke up I was unable to use the touchpad or kyboard. Now I had this issue before but it seemed to fix itself after a day or two. So far I have reset the computer while keeping all my own files, updated, deleted, reinstalled the drivers multiple times, removed the keypad to ensure the ribbon wasn't loose etc etc. I have since been able to get the touchpad to work by messing with the drivers but the keyboard remains the same. I oticed I am able to use it when either the laptop is held at an angle or if the screen if opened up almost flat. I'm guessing this is a driver issue but I can't for the life of me figure out how to resolve this. The laptop is a few years old so no warranty. I've done a lot of reading online about this issue and it seems many people have had the same problem but no posts gave me any real solution. Any help is very much appreciated. I relly don't know what to do now. 

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RELEVANCY SCORE 82

Hi Team,I have Lenovo Flex 2 14, which is not working touch screen. I have try all mathoed but unable to fixed it.1)  HID- compliant touchscreen is not present in device manager2) Not found USB Touchscreen Controller (A111) Really disapointed about this  Kindly share the proper solution to fix it. where i found driver .exe file for install the same. I'm on now Windows 10. thanks Birbrata  


























Device Manager.jpg ?249 KB

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RELEVANCY SCORE 81.2

My operating system is windows 10 Pro.
After updating the bios my built in speaker and touch-pad three button not working. Can anyone give me suggestion that how to overcome this problem. 

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RELEVANCY SCORE 81.2

My sound on my Lenovo Flex-2 15 has not been working at all lately, despite the fact that I have downloaded both sound drivers. I have Windows 10, which I installed shortly after getting my laptopn refurbished in September 2015. (It came with 8.1.) Please let me know of any solutions that you have found to work. Thanks,Jeff

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RELEVANCY SCORE 81.2

Dear experts,My keyboard has completely stopped working and cannot activate it with any Fn key... what should I do? how can I fix this please? Greatly appreciate your urgent help!

A:Lenovo Flex 2-14 keyboard not working / URGENT HELP PLEASE

Hi,
I do have this symbol on my space bar, but still my keyboard is not working and cannot activate it. Can you please help me with a solution? Thanks.
 
Mod's Edit: Merged this post with existing thread on keyboard issue.
 

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RELEVANCY SCORE 81.2

Hi,  I'm having issue with my laptop flex 2-14. my webcam is not working, it says that the camera it used by other program.i already updated the driver, i also uninstall and reinstall the driver. nothing happens. i also tried to turn on the privacy settings for the webcam, still not working!!! i cant use my skype Windows 8 Could you please check what would be the issue?THANKS

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RELEVANCY SCORE 81.2

The touchscreen on my ideapad flex 14 laptop is not working. I've tried uninstalling the driver in device manager and then restarting my computer. I've also checked that all drivers are up to date. I'm on wondows 10 and I think it has worked since the upgrade (though I'm not 100% sure). Any ideas?

A:Lenovo Ideapad flex 14 touchscreen not working

Welcome to the Forums Bevvy! 
 
Press Windows+X.
- Select Device Manager.
- Find the Touchscreen driver under Mice and Other Pointing Devices>USB Touchscreen Controller(A111).  You're going to uninstall this and check the box that says "Delete the driver software for this device".  Don't worry, it won't blow up your computer.
- Restart your computer.
- Re-open the Device Manager, and confirm that the Touchscreen is now listed under Human Interface Devices.
 
Let us know how you get on.
Regards,
Shashi
 
Tap that ?Star? button below to award a Kudo if I helped.If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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RELEVANCY SCORE 81.2

Installed Windows 10 on it, and it didn't fix it, reset to Windows 8, no fix, upgraded to 8.1 and still no fix, all updates and drivers installed, tried the device manager thing, yet still no touchscreen response. It doesn't even show up in device manager. Also, now the display, doesn't cover the whole screen, there are black bars all around the edges. 

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RELEVANCY SCORE 81.2

My laptop keyboard (Flex 14-Ideapad) not working. When I use wireless keyboard it works in a bizarre way. 
I have tried following :
1) Removed the battery & unplugged laptop. Pressed power button for more than 30 s.
2) Onscreen keyboard working in same bizarre way like wireless keyboard.
3) From Control Panel, selected Ease of Access Centre, than selected Ease of keyboard use & unchecked all check boxes.
4) From login of laptop, selected Ease of access centre & unchecked use of laptop keyboard.
 
All the above things are not working.
Kindly advise.
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 

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RELEVANCY SCORE 81.2

Hi everyone, The touchscreen of my idepad flex 14 stopped to work suddenly. I have upgraded to Windows 10 recently and  didn't have any problem but now the defect came up. I have checked the device manager and the HID compliant touch screen driver is there (Version from 2006) and seems to be ok. I have tried to upgrade the driver but Windows says that is the latest version. Is there a driver from Lenovo for the touchscreen device? I really would appreciate any help. Thanks,Mike   

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RELEVANCY SCORE 80.4

the lights just randomly turn on (i tried pressing Fn + space and from the lenovo settings) like one day off and then suddenly they turn on. but then when i turn them off again or flip the computer 360 degress they just remain off (can't turn them on)help please

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RELEVANCY SCORE 80.4

I recently updated to the Windwos 10 Fall Creators update (Build 1709, 16299.125), and as soon as I updated, the graphics driver failed and switched to the Microsoft Basic Display Adapter. I tried updating and rolling back the driver without success. My driver right now is at the latest version (10.18.10.4358). I already tried fixing this issue with Microsoft support but they couldn't find any solutions. Microsoft Support Link: https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/intel-hd-graphics-not-working-... 

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RELEVANCY SCORE 80.4

I have a year old Lenovo Ideapad Flex 4-1470 laptop.  The computer works perfectly, however the touch screen does not work all the time.  Some of the keys on the keyboard won't work, some areas of the screen do not register my finger everytime, etc.  I took it to the place of purchase (Office Max) and they ran a diagnostic check that came up perfect... the computer is working like it should.  I have a warranty on the computer for 3 years trough SquareTrade.  I don't use the touch screen really at all (only use it because it's there), but I'm annoyed that it doesn't work correctly because it's only a year old.  Any suggestions on a fix?  I can't find a calibration reset for the touch screen or any kind of up system reboot.  Any help will be appreciated.

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RELEVANCY SCORE 78.8

Hello, recently I made a clean installation of Windows 10 (including formatting all my drives) and I can not find a driver that would make my airplane mode button work (Fn + F7). Can anyone send me a link, or suggest something? I did not find it in the Lenovo support, nor on Google.

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RELEVANCY SCORE 78.8

I bought my HP Pavilion 17-g121wm at Walmart. Works fine, but the fn-F12, which is supposed to toggle Airplane mode on/off, doesn't work. And although Settings shows that the laptop is in Airplane Mode, it isn't. Wifi is enabled. In short, I cannot turn Airplane mode on to conserve battery. I've tried updating the LAN driver, and also installing F12 key driver. Neither helped. I'm looking for some way to be able to toggle wireless on and off. Right now, wireless is always on and I can't change it.

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RELEVANCY SCORE 78.8

A lot of people seem to be having trouble with the Wi-Fi button and with the airplane mode icon displaying when it shouldn't in Windows 10. Is there some kind of explanation or fix? I did a clean install of Windows 10, and the HP Wi-Fi button driver was installed automatically by the Windows installer, or at least I'm pretty sure it was. I seem to recall seeing it listed in Device Manager or someplace. Anyway, the button was working fine, but today I tried to switch my Wi-Fi off using the F12 button, and it didn't work. I clicked on the Wi-Fi icon in the task bar and switched to airplane mode that way. That worked, and the light on the Wi-Fi button changed from white to orange. I still couldn't use the F12 button to turn airplane mode off. I turned airplane mode off manually and reconnected to my Wi-Fi, but the airplane mode icon continued to show on the task bar, even though I was connected to the Internet, able to browse web pages, etc. I rebooted, and still the same problem. In network settings I went in and turned airplane mode off there (even though I was already connected), but the Wi-Fi button is still not working. Is this all a Windows 10 bug, or is there a fix? I noticed similar behavior on a friend's newer HP laptop (a Notebook 15 model) that came with Windows 10 installed--i.e., the airplane mode icon displaying despite the system having an active Wi-Fi connection. Thanks in advance for any advice or explanation.

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RELEVANCY SCORE 78.8

I am using an HP laptop with Windows 8.

My problem: I am looking for a way to disable the wifi (airplane mode) button. I am NOT looking for a way to disable wifi or airplane mode, but the actual button that controls airplane mode.

Why?: I never use the airplane mode button (because it is useless), and because Windows thinks its funny to make me go to Charms/Settings/Change PC Settings in order to simply re-enable my wifi after accidentally hitting the airplane mode button (why do they? Who knows.). The reason I keep accidentally hitting the airplane mode button is because I use a mousepad on top of my keyboard while playing games (which frequently hits the airplane mode button). If I cannot find out how to disable the button, then I will simply rip the physical key out of my keyboard (since Windows can't find a better way to solve MINOR issues like these) as a means to stop accidentally hitting the key.

How can I simply disable the button's use?

Thank you,

-Miles
 

A:How to disable airplane mode *button* in Windows 8?

The only Airplane buttons in Windows 8 that I have found are the one in Settings and the one you get to via the Network icon in the Notification Area. Are you talking about the latter one? Theoretically that is a toggle that will then turn Airplane Mode back off (i.e., turn the Wi-Fi back on).

On my Lenovo I can also toggle it via the Fn + F5 key combination, but of course that is not part of Windows.
 

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RELEVANCY SCORE 78.4

Nothing different happened between turning off the computer & turning it on to keep working & yet all of a sudden the touchscreen doesn't work?? It's almost as if it was turned off? Is that a setting that can be turned off or does this need to be fixed or something?  So annoying!! 

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RELEVANCY SCORE 78.4

respected all,lenovo companion not working properly after upgrade to Windows 10 v 1703 (creator update)its shows errror even after update of system interface foundation driver Modle no: flex 3 1580 type 80R4system interfae foundation driver v 1.0.76.0lenovo companion v 3.72.1.0Windows 10 - 1703  requsted to all please informe me if any has fix for above issue.i had attached screen shot for above reported problem too. thank     

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RELEVANCY SCORE 78

When i push wifi button the airplane mode turns on/off

A:MY WIFI PHYSICAL BUTTON TURNS ON/OFF AIRPLANE MODE

flavio99 wrote:When i push wifi button the airplane mode turns on/offHi, What do you think it has to do ? Regards.

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RELEVANCY SCORE 77.2

Hey there. Like the title says, my airplane mode button doesn't work. To use the airplane mode button, I used to press Fn+F3. I have verified that my F3 button works, and my Fn button works for other function keys, but for some reason both of them don't work together to go into airplane mode. I can still go into airplane mode by clicking wifi>airplane mode. Thanks for the help!

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RELEVANCY SCORE 77.2

previously, when i click on the battery button on the bottom right display, then click on the battery saver button, a leaf like icon usually appears beside on the battery icon after. however, when i click on the battery saver icon now, nothing happens. is anyone else facing the same issue ? what can i do to fix it please? any help is appreciated, thank you

A:battery saver button not working

Hi @sakaro,Welcome to the HP Forums! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. Thank you for posting. I have read your post, and I understand that the power save button does not light up the icon when you press it. I want to assist you in this matter. Please check if you installed all the Windows Updates on your laptop, and run the HP Support Assistant to update all the drivers. And also please provide the product number of your laptop. Let me know if the driver update fix the issue. Regards,

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