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Just got my T450s - no battery charging indicator?

Q: Just got my T450s - no battery charging indicator?

Hi everyone, Just received my T450s. Installed the rear battery, then plugged in the power. On my old T510 I have an indicator showing me when I have power hooked up, and indicates the charging status of my battery. I don't see anywhere on the T450s chassis that indicates the status of the battery charge. The only thing I will see is the dot on the "i" on the top cover, flash when I connect power. Surpised there isn't a status indicator. Peter

RELEVANCY SCORE 200
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A: Just got my T450s - no battery charging indicator?

No, there is no charging indicator on the T450s. By popular demand, Lenovo added one back to the T460s.

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RELEVANCY SCORE 82

Hi!I just received my brand new T450S with Win 7 Professional and Battery 1 is not charging (initially it was at 80% but now it's down to 79%).After reading here on the forums, I tried to see if I could find some info in the Lenovo Power Manager but without no luck (in the settings it says that the battery should fully charge).Any suggestions on what to do?THanks,

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RELEVANCY SCORE 80.8

I just did a clean install of Windows 8 Pro on my 3 years old Asus Laptop.

Everything seems to be working fine, except for the battery indicator and some Asus Fn keys..

The battery cannot be charged, it keeps showing 0% charging even after a few hours.

I tried disabling and re-enabling the Microsoft ACPI-compliant battery driver, but to no avail.

Any help is appreciated. Thanks =)

A:Battery Indicator keeps showing 0% charging.

uninstall the battery in device manager

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RELEVANCY SCORE 79.6

When charging the battery of yoga 11e, battery status indicator light is always off, diificult to know if battery is charging or not unless pc is switched on to see the desktop battery icon. what could be the problem?

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RELEVANCY SCORE 79.2

I have a Lenovo Thinkpad T450S laptop has two batteries. Internal Battery 1 is working perfectly fine. HW Info shows the following Info:Power Status: On AC PowerCurrent Capacity: 19570 mWh (100.0 %)Current Voltage: 11.936 V Removable external battery has been on 0% and charging for a weeksUnique ID: SANYO45N1775Designed Capacity: 23200 mWhFull Charged Capacity: 16570 mWhWear Level: 28.6 %Power Status: Charging Critical On AC PowerCurrent Capacity: 0 mWh (0.0 %)Current Voltage: 5.123 V I started hearing the USB Connect/Discount Sound when I recover laptop from Stand By mode approximately the same time that the battery stopped charging. I have no external devices (hard drive, printer, mouse, USB...) connected. I some times get the message "Battery 2 Not installed Message in a white pop up window. I have tried the following but the problem still persist1) Fresh Installed Windows 10.0.17134 Build 171342) Updated to the latest Bios Firmware3) Updated Lenovo Energy Management software but got a message saying Windows has the latest Drivers (However Battery Driver says Microsoft 2006)4) Updated Battery Firmware but got a message saying nothing to update5) Installed Lenovo Vintage Software & Reseted the battery but got an Error. Could it be a Windows Update problem since I am hearing Device (USB) connect/disconnect sound & the battery issue happen approximately the same time?Any suggestions? Buying a new battery would be my last option

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RELEVANCY SCORE 78.8

Battery charging led indicator blinks white in close even laptop shutdown of off condition.

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RELEVANCY SCORE 78.8

I replaced the battery with a new Duracell battery yesterday.  I need to charge at least 4 hours first then discharge it.  When charging the light is usually amber, but after about 1 hour into the charge it begins blinking and the color changes to white.  This is the second battery.  It did almost the same thing with the other one, but the charging indicator also read incorrectly.  What can I do to correct this? Thanks

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RELEVANCY SCORE 75.6

Just bought this model a month ago. At first, I thought there isn't any LED Indicator in this model for charging/ HDD activity modulation but later when I saw the guide, I noticed an indicator just below the touchpad. But, the catch is that it isn't glowing at all. Even while charging, I tried the hotkey combination (Fn + H) to toggle that light but to no avail. Any idea as to how to activate this light?

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RELEVANCY SCORE 62

Dear All,I have Lenovo Thinkpad T460S purchased almost a year ago. Today I suddenly faced problem in charging battery. Charger is plugged in and battery icon is showing "plugged in, charging" but actually it is charging very slowly. Normally battery is charged in one hour or so but today it took more than one hours to reach only 24% or so. Furthermore, soon after plugging in, battery icon shows "filling in process" for few seconds then stopped i.e no filling in process. Furthermore, after whole night charging, battery is now 94% charged, battery 2: 100% charged, fully charged; battery 1: 0% charged, not charging (please attached images).Please guide how to get rid of this problem?Thanking in advance. Shahid

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RELEVANCY SCORE 60

Is there a way to tell if my x270 is charging or is fully charged while it's off? The red LED on the top cover stays off when the laptop is off and charging.

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RELEVANCY SCORE 59.2

Hello, where can I find the charging indicator on the Thinkpad Yoga? When I'm charging the machine (turned off) I don't see any light or other charging indicator. Is this normal? ThanksRegardsRango

A:Thinkpad Yoga Charging Indicator

Hi Rango,
 
Welcome to Lenovo Community Forums!
 
I?m sorry to inform you that Lenovo ThinkPad Yoga doesn?t have a dedicated indicator for charging status.
 
The illuminated dots in the ThinkPad logo on the outer lid of your computer and on the palm rest show the system status of your computer:
 
? Blinks for three times: The computer is initially connected to the power.
? On: The computer is on (in normal mode).
? Off: The computer is off or in hibernation mode.
? Blinks fast: The computer is entering sleep or hibernation mode.
? Blinks slowly: The computer is in sleep mode.
 
Hope this clarified your query!
 
Best regards,
Mithun.



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RELEVANCY SCORE 59.2
RELEVANCY SCORE 59.2

I have hp pavilion 14b AL 100e NE, now when I plug in my charger, the white indicator remains on but the laptop doesnt charge(it even does not show plugged in not charging).please help me out

A:laptop not charging but indicator remains on

Hello @shethnisarg1998,  Remove the Battery, Connect only the Charger to the PC and try to power it on.  Post back the results     Hope this helps, for any further queries reply to the post and feel free to join us again !!  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee 

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RELEVANCY SCORE 59.2

For me, the removal of an external charging indicator on the T440s, compared with earlier models, is a great misfortune waiting to happen.   Can I ask Lenovo to consider- making a new BIOS that flashes the external red LED in a disinctive way when the device is charging- producing an adapter tip, or a whole charger with a tip, that lights when succesfully delivering charge to the computer?  

A:T440s external charging indicator

This would be nice.

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RELEVANCY SCORE 59.2

Just received my 5520 and noticed the light that comes on (just below trackpad) when I plug in the AC Adapter only lights up half-way.  Does anyone else have the same issue?   I'm not impressed with the cutout either, isn't as sharp looking as it should be.  Thanks in advance.

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RELEVANCY SCORE 59.2

Normally, my X1 charging light indicator (LED that is next to the charging port) was solid orange when it's charging, and became solid green when the battery is full.However, recent days, I found out that my charging light indicator is gone, not any light showing. Except this, my X1 is still working fine. At first I thought about sending it to warranty site, but I rarely saw this charging light indicator flashed orange light once. So I think the physical LED is not broken (?) yet.Any suggestion ?Thx in advance.

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RELEVANCY SCORE 59.2

Hi Dell Community,
I have recently bought a used XPS 13 L322x in excellent condition with Windows 10 64-bit on it. However, power/charging light present in front of the trackpad is not working normally. When the laptop is ON, the light is white and when the laptops is charging, the light is orange. But when the Laptop is fully charged, the light does not change to white but it remains orange as long as the laptop is plugged in. When I put the laptop to sleep, its power indicator does not blink but instead the light turns OFF.
Latest BIOS and Drivers are already installed on the PC, Everything else is working fine. What should I do?
Any guidance would be appreciated.

A:XPS 13 Power/Charging Indicator Issue

If it's a Dell OEM adapter and correctly recognized (F2 at powerup to check), given that the system is about three years old - if the battery is original to the system, it's likely in need of replacement.

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RELEVANCY SCORE 59.2

Hi. This is my first time posting on this forum, so go easy on me if possible. I recently just purchased a Lenovo Yoga 720 15" (the 4K version) online and have received it today. When I first unbox the laptop and charge it, the laptop charged to a 100%. However, after about 3 to 4 hours of leaving the laptop unplug and replugging the charger again, I was not able to charge the laptop. The laptops indicator lights was not flashing and the settings does not have battery conservation. I have checked and tried everything possible such as using different outlets and the one I originally used to charge the Yoga, but nothing works. I hope that by posting on this forum, someone can be able to help me out solve this problem. Also, the Yoga is at 29%, so attempting anything must be quick or the laptop will go "dead".

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RELEVANCY SCORE 58.8

I'm having a problem with regards to my Lenovo ideapad 110. Charging indicator is on eventhough the adapter is unplugged. Then I tried to plug and charge it but it won't charge! I turned off my laptop and the orange light is blinking eventhough i already unplugged the adapter! Now I can't use it because it's lowbatt. The charging indicator blinks but it's not charging. Please help.

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RELEVANCY SCORE 58.8

Hi,My laptop was working till yesterday. After that I just locked the screen without shutting down. Now when I turn it on, the laptop is not getting turned on.Tried to charge the laptop, the charger indicator glowed for 10min and after that it got off.Now my laptop is not getting charged as well as not getting on. Please help me with the solution.My laptop is a sealed one and I cannot open the battery as well.Need the solution for this on urgent basis, I have a deliverable to be submitted.RegardsRak**bleep**a

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RELEVANCY SCORE 58

Hi, I've got a Fujitsu Lifebook AH531 which won't boot up. No charging lights when plugged in either with or without the battery in the laptop. I have tried different power sockets. I can hear a tiny tiny high pitched noise coming from the charging pack, although I am very sensitive to noise and can often hear these coming from my chargers. Any advice would be greatly appreciated. Cheers.
 

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RELEVANCY SCORE 58

PROBLEM: Hp dv2000 Stuck in Logo and Charging indicator Light and mouse touch lights are Always Blinking.. and Cant Enter the Bios and the Other boot Keys are not working (When im pressing the F10 Key for Bios Setup but it shows Only the ("The Please Wait"') Word Also the Boot Priority Device is Not Proceeding it Stucks on Please Wait Word....Action Taken:Disassembly the unitClean the Fan and other Parts -No LuckReheat the (VGA ic) video Card- No LuckChange the Ram (Memory) - No LuckReformat the Hdd in Other Pc (HDD is Good) - No Luck

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RELEVANCY SCORE 58

The charging light on the front left-hand side of my computer is blinking erratically when the battery is at 100% as well as when the battery is removed. I've had a few issues in the last couple of days where it hasn't been charging and I'm not sure if that is related. 

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RELEVANCY SCORE 57.2

Hello everyone! I use the t450s for school, and I'm very happy with it thus far. My only complaint is battery. Just today, I realized it had a 2nd battery. I'm relatively unfamiliar with it, so could someone please tell me how it works? Does it kick in after the 1st battery dies? Do I have to enable something? Thanks guys!

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RELEVANCY SCORE 57.2

Hey, I really need help. I'm having problems with my laptop. It's a dell inspiron 7559 and was bought around January. Recently I have seen that the battery has no longer been as hot as it used to be when I first started using it. Along with the sleeve on the tip of the screen power adapter (below the part where the adapter lights up) has started to come off, exposing the wires. The battery has continually dropped down its percentage rate ever since I bought it, and it won't go back up. It is currently at 0% battery life and it says when you highlight over the battery icon ( plugged in, not charging). It also happens to show the BIO setup when I start the computer and shows that the batteries wattage and type cannot be determined. In the BIOS setup, the ac adapter type is unknown. The battery has not been through any harsh conditions along with the laptop. I have tried removing the battery, starting up the computer with the ac adapter (which is 130 watts), then adding the battery back, and ac adapter, then turning it on, but it had no effects. If I remove my ac adapter while my computer is on ,it instantly turns off. If someone can support me with this issue, it would be gladly appreciated. Thanks.

A:Laptop battery not charging, battery not identified, 0% battery life

It sounds likely the charge circuit on the mainboard is damaged.  Contact Dell to have the mainboard replaced under warranty.

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RELEVANCY SCORE 56.8

Hi,I have a Y700 laptop.I have a  problem.My laptop is off and fully charged and it's still plugged on but the charging indicator light won't turn off.Is there any risk of overcharging?

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RELEVANCY SCORE 56.8

Hi!Just switched from a macbook air to a T450S. Really like the computer in general but the battery time sucks for me. I use quite heavy applications but I still only get about one hour battery time (even though I have tweaked the battery optimization settings in the Power Manager. According to the specifications when I bought the computer, the batteries are of the type 6-cell litium jon 47wh.Is there anything I can do to make the battery life better? 

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RELEVANCY SCORE 56.8

Hi ! Over the past two weeks I've spent my time troubleshooting why my recently (used) bought X240 is not charging the internal battery. Short timeline: 1. Bought used X240 in good condition but with dead internal and external battery - working well when using power supply.2. Came home and tested that thing -> both batteries show "0% - not charging" (with Win10Pro installed) *suprise, surprise*3. Ordered both new internal and external battery.4. External battery came 1.5 weeks ago. Installed it and worked like a charm (Battery 2 (external): X%, charging).5. Internal battery came the day before yesterday. Installed it and did not work -> "Battery 1: 53% - plugged in, charging - Battery 2: 6% - plugged in, not charging)6. Waited the recommended 6-12 hours like it was written in the "manual" to get it fully charged.7. Next morning -> Batterystatus unchanged (see point 5) ... It's stuck at 53%. Though the status says it's charging, it doesn't.8. Simply tried out what's going to happen when I pull the cable of the power supply -> Notebook instant off *hmmm*9. As the external battery was obviously blocked from charging by the internal (as it was not charged), I've taken out the internal battery again and et voila, external battery is charging again.I've tried to remove both batteries and perform the "Magic Trick" (press the main power switch for 30 secs) and I've also pushed the "reset" switch on the backside near the battery. Sadly without any result ;-(... Read more

A:X240 internal battery not charging though "plugged in - charging"

Did you buy Lenovo or aftermarket batteries?  It could be defective

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RELEVANCY SCORE 56.8

Hello and peace on you..
I have a DELL Inspiron N5110 from early 2011
I was using the laptop correctly..The laptop was plugged in and the battery was charging..Then i removed the charger let the laptop on battery until suddenly the laptop shuts down without even telling me that the battery is low or even leaving some "emergency" charge on it (usually 7% or 5% i don't know)..I plugged it in to charge it again and open my leptop and i found out that the battery is not taking charge anymore!
I tried to see if the propblem is with the connector and tried to remove and put in again the charger and it ddid not work
i tried also to remove the battery and put it in again, it did not help
Now it is stuck on 2% of charge from 5 days and it's plugged in!
The laptop says that the battery is charging, but actually it is not charging and the charge level is the same from days
I looked up some solutions online like uninstalling ACPI microsof from Device manager and reboot the laptop..It did not work
"Jauge de batterie" which is an integrated software related to DELL, says that the battery health is good and that my battery is working properly
The laptop works fine with only the charger plugged in and battery out
PS: the laptop heats usually but i think it did not affect the battery at all since it was working fine and the charge took me about at minimum 30 min on high performance to be emptyed before this happens.
Please, i'm seeking for help
I hope you can ... Read more

A:Battery says: Charging, but it is not actually charging while plugged in and is stuck in 2% for 5 days !

First thing to check is wherther the sysetm recognizes the AC adapter - F2 at powerup to check that.
If it doesn't, try a new Dell OEM AC adapter - if that doesn't fix the issue, replace the DC jack board, and if that doesn't solve it, the mainboard.  Note:  you MUST use a Dell adapter - NOT a third party unit.
If the system DOES recognize the AC adapter, but won't charge the battery, chances are the battery is bad and will need to be replaced.
You cannot solve the issue without checking and, if necessary, replacing these parts.  

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RELEVANCY SCORE 56.8

Hi everyone,I am facing a problem here. My G505 doesnt show battery charging animation; when i boot up the animaion shows upto 5 cycles, and then stops. My lenovo enerygy management is in the 'Maximum battery life'mode. The AC power adaptor works when I remove the battery and start up the computer. The indicator lights for battery remains amber colored with slow blinking.Please help me with my problem.Thanks, Vicky


























battery.jpg ?30 KB

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RELEVANCY SCORE 56.8

Please help me,I have a Lenovo laptop G series with windows 8,my laptop problem is that the battery is not charging but when I click battery icon "plug in charging" but it still not charging,why?

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RELEVANCY SCORE 56.8

Hi...

I am having a problem with my laptop computer. I figured out that my laptop, when being charged or using the Power Outlet, runs at 100% CPU at times, and slows me down when running and working on some open applications. At first I thought I had tons of spyware or even a virus, and even posted a Hijackthis file here. Nothing was found.
I figured out that my cpu runs at 100% when using the power outlet, or when my computer is chargnig. When I unplug the powercord and use the battery life, everything runs GREAT!!!!! my cpu drops to a normal 4-8% usage with multiple applications running. WEIRD huh? Can anyone relate to this ?? Is this and indication that my battery is going bad???? Can someone help me with this or suggest what is going on? I am running windows XP home edition, and have a compac presario 1500 series. Pent 4..

HELP!!!
 

A:CPU runs at 100% when charging laptop battery, when not charging its fine. HELP!!!

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RELEVANCY SCORE 56

Hi, I have an issue with my T450s laptop battery. The power management tells that the battery is charging and not charging intermittently. I am running windows 10 PRO 64 bits.I have the latest drivers and bios. 

A:T450s Laptop Battery issues

Does it not charge if you plug in the AC when the battery is above 96% already?

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RELEVANCY SCORE 56

HiAnyone using Thinkpad T450s, everything is good excepet for the battery life. I bought late in 2015, I usually have a 3-4 hours unpludged, which only do some document editing, web browsing and some stuff like that, It is supposed to be 8 hours, is that right?What the hell should I do?!!

A:T450s battery life lacking

Hello and welcome,
 
I can't answer directly but it will depend on the combination of internal and external batteries you're running.  There were several options.
 
Which do you have?
 
Z.

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RELEVANCY SCORE 56

Hi, I like that my T450s has 2 batteries. But the thing that bothers me is that the removable battery is drained first entirely prior to using the built-in battery. I've noticed that this increases the "cycle count" of the removable battery as essentially the battery has been completely used. In other laptops this is not a problem as they come with 1 battery and the cells are depleted uniformly.  This has only become a concern for me when I want to use the laptop for long hours without a charger. This would increase the cycle count of the removable battery if done on a daily basis. By doing so will I be ruining the battery life ?  Pls let me know, thanks.

A:T450s - How many cycles can the removable battery ...

Not sure, but I guess this is a bit by design, True the external is wearing more by having more cycles, but this also means that the internal one has a increased live time. The external one will be the first to wear, but is also the more easy one to replace .I already have 2 externals with my laptop.But I get your point and I'm curious about it too. Depleting a battery fully will wear a Li-ion more then not fully depleting it (if my study's where right that is). So it might be true that the less wear on the internal battery does not compare equally to the extra wear caused to the external battery.On the other hand, the extra wear might not be that great to worry about. And this dubble battery design does give us the awesome feature to hot-swap external battery's (which I use quite more that I thought I would).

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RELEVANCY SCORE 56

Hi, I have a user at my company the let's her T450's battery rundown to empy... (She leaves it in sleep mode over the weekend and the battery dies) This happend a while back and I had to leave the laptop on charge all day, unplug the battery, hit the reset button on the back and then plug everything back in for it to start up again.   Today, this issue happend again where the user ran the battery down to 0% and now the laptop will not boot up at all.  I tried the following things noted below but all the laptop does is display three quick power button flashes when I plug the power cable into it.   *Uplug the power cable and the battery.  Hit the reset button on the back and then tried to power it on - Nothing*Uplug the power cable and the battery.  Hold the power button down for 30 seconds and then tried to pwer it on - Nothing Going to leave it sit for a while but I do not think this is normal when someone runs the batter down to 0%.   Has this happened to anyone else or is this laptop dead and I will need to send it in for service?  Would like some thoughts on this...  Thanks!

A:T450s Won't Boot After Battery Depletion

It sometimes takes an hour or so before the battery appears to begin charging from total empty, but usually it should boot fine regardless.Do these have the internal battery as well as an external battery?

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RELEVANCY SCORE 56

Hi all, My 2-year old Lenovo T450s is experiencing charging problems. If I plug in the battery charger, it starts charging for a second, it then stops, then the cycle starts again. Needless to say that none of the batteries (neither the built-in nor the external) charge properly. I tried to: (1) buy a new battery charger, (2) unplug the external battery leaving the internal plugged in, (3) unplug the built-in (internal) battery leaving the external plugged in. None of these solutions worked. I then unplugged both batteries and plugged the battery charger, and the laptop works. What do you think? Is it a hardware problem (perhaps related to the motherboard - I can't think of anything else)? Is it a software problem? Thank you in advance for your time! Best, Paolo

A:T450s only works on AC when battery is removed

I cannot be sure without seeing it, but I would guess motherboard charging circuitry.  I am assuming it will not charge while turned off.
 
Are you still under warranty?  Many are 3 years

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RELEVANCY SCORE 56

My T450s has recently started discharging the internal battery first rather than the removable battery. I can't recall when this started to happen but I think it happened when I updated the BIOS to the latest version currently available. Anyone have any insight if this is an issue with other models and a fix? This is rather annoying. I have updated all of the other drivers with the System Update utility from Lenovo. Machine Type: 20BW

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RELEVANCY SCORE 56

I have an ideapad 500-15ISK i7, when I charge my laptop the battery led indicator changes from orange to white and remains like this while charging and does not change when the battery is fully charged. So, I am not able to know if the battery is fully charged while my laptop is turned off. 

A:battery led indicator

Hi Mohamed2018,
 
Welcome to the Community Forums.
 
Checking the battery indicator guide from the hardware manual (here on page 29):
 
When the battery charge reaches 20%, the blinking color will change to white (from amber less 20% charge).
The battery has between 20% and 80% charge (blinking white).
When the battery reaches 80% charge, the light will stop blinking (solid white)
 
About the battery pack (page 22):
Battery charging does not start until the Power Meter shows that less than 95% of the total power remains; under this condition, the battery pack can charge to 100% of its capacity. This protects the battery pack from being overcharged or from having a shortened life.
 
It would be a good guide to use the battery indicator as it goes solid white to unplug for 80% charge to prevent exhausting the battery charge cycle and blinking amber (20%) to prevent full battery drain.
 
Hope this helps answer your query.
Update us how it goes for you.
 
Regards

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RELEVANCY SCORE 55.6

Battary not charging showing plug in not charging , laop top was purchase in july 2015 from Vijay Sales mumbai chembur. Pl give some solution

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RELEVANCY SCORE 55.6

Hi Support,
I have issue about battery with my laptop (Dell Precision M5510). Windows 10.
It stop charging at 45%. Show mess plugged in, not charging.
I try fix with tutorial on youtube
In Bios, I try change to option Standard. Battery infomation Excellent
But cannot fix. Please help.

A:Battery stop charging at 45%, plugged in, not charging

Does the system correctly identify the AC adapter, or does it show "unknown"?  F2 at powerup to check.
Is the battery the original one that arrived with the system?

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RELEVANCY SCORE 55.6

Hi,
I have a dell xps 12, bought in 2012. Recently the battery stopped charging. The battery shows 0%, so I have to be plugged in to turn the laptop on. When it is on, the battery icon on the task bar says "plugged in, charging" but after a day it is still 0%.
Since then I bought a new battery. Just fitted it, but now the battery icon on the task bar says "plugged in, not charging". Furthermore, when I Fn+F3 to show the battery meter, it says "battery charging diabled". There is no option here to turn battery charging on. Nor is there an option to enable battery charging in BIOS. 
BIOS does show battery performing normally, so does the battery meter (Fn+F3). BIOS also shows AC adapter as 45W, which is the original adapter.
Any help is appreciated!

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RELEVANCY SCORE 55.6

I've had my HP Envy laptop for about 3 months, and yesterday I noticed that when it was plugged in it wasn't charging (the battery icon says "plugged in, not charging"). I turned it off overnight, plugged in, and this morning the battery was fully charged. It only seems to not charge when it is turned on. I have tried removing the battery, turning on, deleting the ACPI-compliant control method battery, turning off, and turning back on again (as advised in other forum responses), but with no joy. At first I thought it could either be a battery issue, but the fact it fully charged overnight whilst off would lead me to believe it's not, and is probably a software / settings issue. Any ideas please, I've run out of google search ideas!!

A:HP Envy Battery Problems - not charging when on, charging fu...

Hello HowfenClaret, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I would encourage you to post your product number for your computer. I am linking an HP Support document below that will show you how to find your product number. As well, if you could indicate which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this and the product number we can provide you with accurate information. How Do I Find My Model Number or Product Number?Which Windows operating system am I running?Is the Windows Version on My Computer 32-bit or 64-bit? Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!

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RELEVANCY SCORE 55.6

For some time have received the error message regarding under power smart adaptor with newer replacement HP adaptor matching original.  Battery icon lists % charge & "not charging".  Battery tests good in HP Support Assistant battery check.  Power adaptor will power my older Pavillion laptop but not  the Envy with or without battery installed.  Battery charging LED does not light.  Have tried re-calibration by deleting Microsoft devices in Device Manager.  Envy will operate with and without battery while using Dell power adaptor. Computer repair shop says Smart adaptor produces 0 voltage (even though it powers Pavillion) and I need a new battery (even though diagnostic test indicates good). Help!!!

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