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BSOD during shutdown/restart, error 0x0000009f "DRIVER_STATE_POWER_FAI

Q: BSOD during shutdown/restart, error 0x0000009f "DRIVER_STATE_POWER_FAI

I've been having trouble getting my computer to properly restart or shutdown. I'll try to separate pertinent information and please feel free to ask for more details.

The problem:
During shut down or restart the computer will have a BSOD. This always happens during the screen that says "Shutting Down," and will happen about 10-15 minutes after this screen first loads up. It doesn't make a difference when I try to restart either because the computer still goes through the shutdown process and it seems to be triggered by that.

Other observations:
Since this problem has started, I've been having a couple other issues.
1. My antivirus (Norton 360) would sometimes not load up after start up. I have to manually open the program in order to get the icon to load up in the Tray. I've since added the Norton 360 shortcut to the Startup Folder to insure that the program opens after startup.
2. I have a built-in finger print scanner that also stopped working as well. This was more of a gradual process where it would work occasionally, but after several more shutdowns, the scanner won't even allow me to unlock my computer with it.
3. Just to be super clear I haven't had a "proper" shutdown and restart since late October.

Note: In the file the BSOD dumps from October till now are relevant and essentially all the same.

RELEVANCY SCORE 200
Preferred Solution: BSOD during shutdown/restart, error 0x0000009f "DRIVER_STATE_POWER_FAI

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: BSOD during shutdown/restart, error 0x0000009f "DRIVER_STATE_POWER_FAI

The BSOD is blaming to your WiFi adapter, Intel Centrino I guess.

Go to Intel Download Center. Take the Intel Driver Update Utility and get any possible update for Intel WiFi.

Let us know the result. It will be needed for there are some other things which are most probably factory bloatwares contributing to the issue. So we should monitor the situation after updating the wifi driver.

Also upload your MSINFO32.nfo file.
Click on the start button
Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
Give the time for processing, it will save a .nfo file on your desktop.
Zip it, and upload it following the instruction.

____________________________

Code:
>[ 16, 2] 0 0 fffffa800769a050 00000000 00000000-00000000
Unable to load image \SystemRoot\system32\DRIVERS\Netwsw00.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Netwsw00.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwsw00.sys
\Driver\NETwNs64
Args: 00014400 00000000 00000004 00000002

Code:
>[ 16, 2] 0 e1 fffffa800811c060 00000000 fffff80003929210-fffffa800bb71ed0 Success Error Cancel pending
Unable to load image \SystemRoot\system32\DRIVERS\ibmpmdrv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ibmpmdrv.sys
*** ERROR: Module load completed but symbols could not be loaded for ibmpmdrv.sys
\Driver\IBMPMDRV nt!PopSystemIrpCompletion
Args: 00016600 00000000 00000006 00000005

Read other 5 answers
RELEVANCY SCORE 106

I have just recently built this PC (first build) around the beginning of December 2015 and I have been trying and trying to solve my BSOD issue and I just don't know enough to do it on my own so I am asking for some help.

Anytime I restart/shutdown my PC about 95% of the time it will get hung up at the "Shutting Down.." screen and it sits there for about 10-15min then the BSOD pops up, does its thing and restarts my PC back to desktop.

I have followed the upload instructions and uploaded the .zip file that was created from the instruction page download. If needed I can upload the much larger (~600mb) MEMORY.dmp that was created as well from the BSOD.

A:BSOD After Shutdown/Restart, error 0x0000009F

Welcome to SF Garadan77 .

The blocked irp appears to be caused due to TeeDriverx64.sys
which is the Intel Management Engine Interface driver.


Code:
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800d488060, Physical Device Object of the stack
Arg3: fffff80000b9a3d8, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: fffffa8013fe3e10, The blocked IRP
!irp fffffa80110f7760
Irp is active with 4 stacks 3 is current (= 0xfffffa80110f78c0)
No Mdl: No System Buffer: Thread 00000000: Irp stack trace.
cmd flg cl Device File Completion-Context
[N/A(0), N/A(0)]
0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
[N/A(0), N/A(0)]
0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
>[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
0 e1 fffffa800ea64220 00000000 00000000-00000000 pending
Unable to load image \SystemRoot\system32\DRIVERS\TeeDriverx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for TeeDriverx64.sys
*** ERROR: Module load completed but symbols could not be loaded for TeeDriverx64.sys
\Driver\MEIx64
Args: 00016600 00000001 00000004 00000005
[N/A(0), N/A(0)]
0 0 00000... Read more

Read other 6 answers
RELEVANCY SCORE 91.6

hi every time I try to shutdown restart or put it to sleep or hibernate it starts to then 20-30 later I get a blue screen that says

driver_power_state_failure
0x0000009f(0x00000003,0x84aeddb8,0x84f09e18,0x85b9d5p0)

and i don't know how to fix it i need help.

A:bsod 0x0000009f problem with shutdown restart sleep and hibernate

Welcome
For a start lets use an easy suggestion that has worked for many. Change your power settings to High Performance and not power save.
Step 2
Power Options and Sleep Mode Problems

If after trying this easy suggestion, if you still have problems, I will give you the more traditional suggestions.

Read other 83 answers
RELEVANCY SCORE 84

Bug check string: DRIVER_POWER_STATE_FAILURE
Error code: 0x0000009f
Caused by: ntoskrnl.exe+1509a0

Operating System
Windows 8.1 Pro 64-bit
CPU
Intel Core i5 4570 @ 3.20GHz 32 ?C
Haswell 22nm Technology
RAM
8.00GB Dual-Channel DDR3 @ 666MHz (9-9-9-24)
Motherboard
MSI Z97 GAMING 7 (MS-7916) (SOCKET 0) 28 ?C
Graphics
E601i-A3 ([email protected])
2047MB NVIDIA GeForce GTX 660 (EVGA) 23 ?C
Storage
238GB ADATA SP900 (SSD) 25 ?C
1863GB Western Digital WDC WD20EZRX-00DC0B0 (SATA) 28 ?C
2794GB Western Digital WDC WD30EZRX-00DC0B0 (SATA) 26 ?C
Optical Drives
HL-DT-ST BDDVDRW UH12NS29
DTSOFT Virtual CdRom Device
DTSOFT Virtual CdRom Device
XCZ 5E7KT6RSTABS SCSI CdRom Device
Audio
NVIDIA High Definition Audio

So upon restarting my pc, most times, it'll BSOD before it ever actually restarts. I've searched and searched to no avail.

I've ran sfc /scannowcheckdiskran windows updateupdated video driverupdated programsused MSI live update to update all motherboard driversI've used bluescreen viewer to try to search for the answer for at least two weeks now, this is now beyond me.I even tried to update the bios, but MSI bios updates are a joke, botched my board (finally got it back this past weekend), following the third process they gave me to update it. So Bios is not "fully" updated. I'm using MSI z97 gaming 7 board.
Any help would be greatly appreciated, I'm not sure what else to do, its not a super bad issue, just really frustrating.

Thank you!

A:BSOD while attempting to restart pc. error 0x0000009f

Update drivers in red. Uninstall Daemon Tools and remove sptd.sys using its installer. Uninstall SAS and MSI AfterBurner.

Also, in the first dump file, the Killer Network Manger is blamed. This has caused problems in the past. I would suggest you to follow the below quote (Follow Note 2 first. If it does not work, follow note 1) -
(Thanks Usasma!)At times the Killer Network Manager may cause BSOD problems:

NOTE1:Link thanks to blueelvis (15Oct2014): https://forum-en.msi.com/index.php?topic=178064.0 This is a method for removing all the network software and only installing the driver. Perfect for those issues that can't be resolved any other way!

NOTE2: See this link first: BSOD while playing on msi gt70 dragon edition 2 (thanks to kaelaan) It appears that the Killer Service problem was solved with the latest release of the Qualcomm versions of the drivers (so try updating to a version dated from later in 2014).
The Qualcomm Atheros Killer Service/KillerNetManager is known to cause BSOD's. Please follow the workaround instructions here:

First, open the Run dialog (Win + R keys) and type in "services.msc" (without the quotes) and press Enter
Scroll down and locate the "Qualcomm Atheros Killer Service" and right click on it. Select "Stop"
Right click on it again and this time select "Properties"
In the dropdown box for "Startup type", select "Disabled", then click on the "OK" button at the bottom of the w... Read more

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RELEVANCY SCORE 83.6

When I booted my pc my mouse didnt work (A logitech trackball). I shutdown my pc and it hang on the shutdown screen for a 5+ minutes, then it blue screen error 0x0000009f. I also had this error 5 days ago, and i did a system restore and everything worked fine. But the issue came back today.
Attachment 324006

A:BSOD after shutdown hangs for a while, error 0x0000009f

Hi eric95204.

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
Double click to open it.
Click this button only:

If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Next go to https://downloadcenter.intel.com/default.aspx .... Try the Intel Driver Update Utility. If it offers any update to Intel USB3 / xHCI, get it.

When done, upload the list of all the third party drivers Using NirSoft DriverView :
Download and execute Driverview
View > Hide Microsoft Drivers
Edit > Select all
File > Save Selected Items
In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
Zip the .txt file and upload it.
_________________________________________

Code:
BugCheck 1000009F, {4, 258, fffffa8006739660, fffff8000445a3d0}

Implicit thread is now fffffa80`06739660
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : usbhub.sys ( usbhub!UsbhSyncSendCommand+287 )

Followup: MachineOwner
---------

Read other 3 answers
RELEVANCY SCORE 83.6

Having problem where shutdown ends with the Windows shutting Down screen appearing for 20-30 minutes, then a BSOD with STOP 0x0000009F, in ntoskrnl.exe.

I was living with this for a while, but recently noticed cpu is running near 100% most of the time with SYSTEM at like 45% and SVCHOST.EXE about the same. Any extra activity like auto updates by any module (win update or avast update) brings system to a standstill... Tried stopping all update behavior, but then noticed the constantly high CPU.

Wondering if there's some driver problem causing both problems. Ran updated Spybot, and MBAM scans in addition to my Avast anti-virus, so think I don't have a virus.

Lenovo W510, Win 7 Pro x64, SP1

Uploaded the info from SF Diagnostic tool.

Appreciate help with what to look at! Thanks so much for anyone's help!
- Marcus

A:BSOD on shutdown, After 20-30 min delay. Error 0x0000009F

Welcome to SevenForums.

Please uninstall the Avast! internet security while troubleshooting. Replace with Microsoft security essentials. (To test)avast! Uninstall Utility | Download aswClear for avast! Removal

Code:
0: kd> !irp fffffa800df21990
Irp is active with 4 stacks 2 is current (= 0xfffffa800df21aa8)
No Mdl: No System Buffer: Thread 00000000: Irp stack trace.
cmd flg cl Device File Completion-Context
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
>[ 16, 3] 0 0 fffffa8006d0f050 00000000 00000000-00000000
Unable to load image \SystemRoot\system32\DRIVERS\Netwsw00.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Netwsw00.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwsw00.sys
\Driver\NETwNs64
Args: 00015500 00000000 00000005 00000003
[ 16, 3] 0 e1 fffffa800a859730 00000000 fffff8000451a200-fffffa800c296120 Success Error Cancel pending
\Driver\vwifibus nt!PopSystemIrpCompletion
Args: 00015500 00000000 00000005 00000003
[ 0, 0] 0 0 00000000 00000000 00000000-fffffa800c296120

Args: 00000000 00000000 00000000 00000000
0: kd> lmvm Netwsw00
start end module name
fffff880`05a92000 fffff880`065db000 Netwsw00 T (no symbols)
Loaded symbol image file: Netwsw00.sys
Image path: \SystemRoot\system32\DRIVERS\Netwsw00.sys
Image name: N... Read more

Read other 3 answers
RELEVANCY SCORE 80.8

Hi all and thanks for your help in advance. This problem is driving me nuts. Did a fresh install of Windows 7 64 bit on a Packardbell Easynote TE69, all was running fine for a while but then on shutdown/restart I would get a hang that would last for 5 minutes or so. When the system was turned back on I would occasionally see a BSOD flash up, every time after the hang I would get the "Your system has recovered from an unexpected shutdown message" with error code 0x0000009f. Googling has turned up little. I have found the same error codes in event viewer in relation to Bugcheck under event ID 1001. Driver Power State Failure pops up loads when searching and so does updating my Wi-fi driver which I have done but no change. The only other symptom is that my usb mouse only works intermittently, I have tried several new ones, but the problem remains. I have attached my minidump file. Any help would be awesome. Thank you.

A:Unseen BSOD after shutdown hang, error 0x0000009f - bugcheck 1001 ID

Blue Screen of Death (BSOD) Posting Instructions

Read other 7 answers
RELEVANCY SCORE 78.8

Hello
My laptop is a Dv7-3165dx running Windows 7 home edition. Service Pack 1 64-bit OS . when i start up my computer, everything is fine it loads up i sign in and the desktop loads up with no problem.

i've had a problem where my laptop would not respond when closing the lid, shutting down, restarting, hibernating.. but not so much when i did hibernate it so i have been doing this for the past year. it would turn to a blank screen after it says shutting down or any of the other ones and it will stay on, the fan will turn into high gear(speed up) and the laptop would get really hot after this. i would have to press the power button to turn it off.

Sometimes while im just doing some easy task like on chrome, the laptop will stop responding, not even the task manager will come on, i would be stuck on a blank screen when i press CTRL ALT DELETE and then a message couple moments later " Failure to display security and shut down options" so i would have to power off, and start it back up fresh.

It was only yesterday that after when it was not responding that i tried to restart it, logged off, was shutting down, it took about like 5 minutes of hanging before i got the blue screen DRIVER_POWER_STATE_FAILURE. I looked into it and on Bluescreenview were athrx.sys+b280b ntoskrnl.exe+e96c2 in red. i updated my drivers and i shut down couple times with no problems then when i went to shut down later on i got another blue screen but this time its only ntoskrnl.exe+e96c2. ... Read more

A:BSOD: random and error "The bugcheck code: 0x0000009f"

Welcome

Dump shows that athrx.sys is still the cause.


Code:
0: kd> !irp fffffa8006901a70
Irp is active with 4 stacks 2 is current (= 0xfffffa8006901b88)
No Mdl: No System Buffer: Thread 00000000: Irp stack trace.
cmd flg cl Device File Completion-Context
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
>[ 16, 2] 0 0 fffffa8003dce050 00000000 00000000-00000000
Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
\Driver\athr
Args: 00015500 00000000 00000005 00000003
[ 16, 2] 0 e1 fffffa8004b29710 00000000 fffff80003327200-fffffa800387c9f0 Success Error Cancel pending
\Driver\vwifibus nt!PopSystemIrpCompletion
Args: 00015500 00000000 00000005 00000003
[ 0, 0] 0 0 00000000 00000000 00000000-fffffa800387c9f0

Args: 00000000 00000000 00000000 00000000
Upgrading drivers for pre-existing device Open Windows Device Manager.
- Click on the start
- Type Device Management on the search bar
- Hit enter
In the Device Manager locate the device you wish to update the drivers for/look for a
Right-click the device and click Properties.
In the Properties window click the Driver tab.
Click the Update Driver button.
In the Hardware Update Wizard point Windows to the location of the updated drivers on your hard ... Read more

Read other 9 answers
RELEVANCY SCORE 72.8

When I restart my laptop I get this BSOD: The DRIVER_POWER_STATE_FAILURE bug check has a value of 0x0000009F. This bug check indicates that the driver is in an inconsistent or invalid power state.

I wanted to try and debug this myself but there are no .dmp or minidump files being generated.

I have used the suggested tool and created the .zip and it is attached here. Many thanks for the help in advance

A:BSOD on Restart: 0x0000009F

Hi,
Please double check your settings here :
Control Panel - System - on left side Advanced System Settings - Advanced tab -

Startup and Recovery - Settings - System Failure - check the box to Write an Event to System Log

uncheck Auto Restart

make sure the Write Debugging is set to small minidump

and the default folder should look like %SystemRoot%\Minidump.

Read other 6 answers
RELEVANCY SCORE 72

I'm trying to troubleshoot a Sony Viao L231FX All in One for a customer and so far I have removed some spyware and viruses from it but now when it is shutdown or restart I get a BSOD.

So far I have been unable to read the .dmp files so maybe somebody here will have better luck on helping me figure out the issue.

Thank You

A:BSOD on Shutdown & Restart Error

I can't find MSINFO file there...
in SF tools, can you click "GRAB ALL"? so we can collect better data

Read other 7 answers
RELEVANCY SCORE 71.6

I am getting BSOD when my computer tries to shutdown or restart. This just started a few days ago even though I have been having shutdown and restart problems for the last few weeks (The computer goes through the shutdown screen, the screen turns off, the drives sound like they shut off, but the power does not go off, the power button light is still on and the leds are still lit and I have to hold the power button for the computer to turn off).

I have a ASUS K55A laptop (Core i5-3210m, 8GB ram, 1 ssd, 1 hdd that replaced the cdrom) that is running Windows 7 Home Premium x64.

The BSOD leaves the following information:

DRIVER_POWER_STATE_FAILURE

Technical Information:
STOP: 0x0000009F (0x0000000000000003, 0xFFFFFA800673E060, 0xFFFFF80003C073D8, 0xFFFFFA8008E1F930)

I have attached the SF Diagnostics Tool zip.

Thanks for your help.

A:BSOD on shutdown, stop 0x0000009F

Welcome to SevenForums!

Perform a clean boot:Troubleshoot Application Conflicts by Performing a Clean Startup
Please follow this:







  
Quote: Originally Posted by writhziden


If you have an SSD, make sure the following are up to date:SSD firmware
BIOS Version
Chipset Drivers
Hard disk controller drivers/SATA drivers
If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.



Perform a System File Check:Click on the start
Type CMD on Search
Left click and Run as Administrator
Type SFC /scannow
Full tutorial here:SFC /SCANNOW Command - System File Checker
Disk Check on your hard drive for file system errors and bad sectors on it:Disk Check
Clean up some factory bloatware:Clean Up Factory Bloatware
See if enabling or disabling USB selective suspense helps:USB Selective Suspend - Turn On or Off
Let us know the results and further BSOD reports.

Read other 3 answers
RELEVANCY SCORE 71.2

I recently updated my system with a 1TB raid 1 array. Everything worked fine for about 2 weeks, but I started getting a BSOD, error code 0x0000001e when I would try to shut down. At first it was intermittently, but it's become more and more prevalent. Now it happens every time the computer is shut down. After the BSOD, the computer will automatically reboot, leaving me no way to shut off the computer, save manually powering down the system.

I've done some basic research, and what I've found was that this issue is primarily related to system drivers not working properly. No new programs or application were added to the system since the hdd upgrade.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Extra information about the problem
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF800031796EA
BCP3: 0000000000000001
BCP4: 0000000000000018
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Bucket ID: X64_UNKNOWN_SYSTEM_FAILURE_ON_MACHINE
Server information: 3605e08d-343d-4549-a7bb-5c68e88554e4

I have attached the windows 7 Formus.zip with the related dumps and information. If there is anything else I can provide, please let me know. Thanks for your help, looking forward to resolving this issue.

A:Please help, BSOD upon shutdown or restart, error 0x0000001e

I would suggest updating drivers.

You can use

Driver Easy - Auto Detect, Download, Backup, Restore & Uninstall Drivers

Its free, and very good. Or DriverMax, its free too, but you need to make an account.

did you recently installed new network driver? Or any software regarding network?

Read other 5 answers
RELEVANCY SCORE 71.2

I have a problem as my laptop crashes following a period of inactivity or when i try to shut it down. I get the BSOD. I tried to update the service pack (pack 1), but that also fails with the error, driver power state failure. I have tried to look at and understand the dump file following a BSOD and it appears there might be a problem with ntoskrnl.exe. I attach the dump file in the hope someone out there can make more sense of it than me. Any suggestions on how to rectify my problem. Incidentally, i have only recently loaded windows 7. Prior to that I was using Vista with few problems.

A:BSOD on shutdown or restart, error 0x000009

Hi Revmd welcome to SF

Uninstall and clean avg from your system using the avgremoverx64

Download and install Microsoft security essentials
Update these old software\drivers

Starting from hpdskflt.sys HP Mobile Data Protection System Disk Filter
HP-Laptop Computers, Desktops, Printers, Servers and more


Code:
rismcx64.sys fffff880`04a00000 fffff880`04a13800 0x00013800 0x4587ad59 19-Dec-06 12:14:01 μμ
SbAlg.sys fffff880`0137c000 fffff880`0138e000 0x00012000 0x462dde00 24-Apr-07 1:37:52 μμ
sncduvc.SYS fffff880`07de8000 fffff880`07df0980 0x00008980 0x46417575 09-May-07 10:17:09 πμ
btkrnl.sys fffff880`058cd000 fffff880`059e3e80 0x00116e80 0x47436633 21-Nov-07 1:56:51 πμ
btwusb.sys fffff880`07bab000 fffff880`07bbab00 0x0000fb00 0x474b5415 27-Nov-07 2:17:41 πμ
rimmpx64.sys fffff880`051e6000 fffff880`051fb000 0x00015000 0x4822cacd 08-May-08 12:41:33 μμ
dump_iaStor.sys fffff880`02251000 fffff880`02361000 0x00110000 0x484f9a87 11-Jun-08 12:27:35 μμ
iaStor.sys fffff880`01213000 fffff880`01323000 0x00110000 0x484f9a87 11-Jun-08 12:27:35 μμ
snp2uvc.sys ff... Read more

Read other 3 answers
RELEVANCY SCORE 71.2

Hello,

I was having an issue with a Power_state_failure every time I shutdown or restart the PC. It's a new PC and It has had this problem straight out of the box. When I get the blue screen it forces me to shut it down improperly. Furthermore, the computer freezes without a blue screen while restarting or shutting down and this also forces a hard shutdown. I have uploaded the results from the tool and thanks in advance for your help

A:BSOD - power_state_failure error on New PC (Shutdown/Restart)

Please update your profile system specs....

you did mention you had bluescreen ... I dont see any BSOD dumps in the zip you uploaded.

Read other 5 answers
RELEVANCY SCORE 70.8

Hello,

I have an Asus N53SV running windows home premium 64bit. I have been having BSOD problems for the last year however recently they have been occurring much more frequently. I have looked through a lot of threads and tried a few different programs. Also googled the stop codes to no avail of a solution.

So I am hoping here that someone may be able to help me!

The Problem:

When my laptop is running, is will become very hot and I can feel the very warm air coming out of the vents, the speed indicator is sitting at 2.90Ghz constantly so I try to shutdown to stop it, however shutting down screen displays for 5 - 10 mins then i get BSOD with stop code 0x0000009F.
It originally used to happen after i disconnected laptop from HDMI but now occurs randomly as well.
It never happens during use, only on shutdown.

Attached is zip file as instructed in the sticky thread.

Looking forward to your help!!!

(Have tried BlueScreenView as well if that may help?)

- Chris

A:BSOD on shutdown, generally after HDMI use, 0x0000009F

Hi Cwright11.

The BSODs are caused by Fresco Logic xHCI (USB3) Device Driver
(c:\windows\system32\drivers\flxhcic.sys).

Code:
Irp is active with 4 stacks 3 is current (= 0xfffffa800ed17780)
No Mdl: No System Buffer: Thread 00000000: Irp stack trace.
cmd flg cl Device File Completion-Context
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
>[ 16, 2] 0 e1 fffffa800a4b9060 00000000 00000000-00000000 pending
Unable to load image \SystemRoot\system32\DRIVERS\FLxHCIc.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for FLxHCIc.sys
*** ERROR: Module load completed but symbols could not be loaded for FLxHCIc.sys
\Driver\FLxHCIc
Args: 00016600 00000001 00000004 00000006
[ 0, 0] 0 0 00000000 00000000 00000000-fffffa800f12fc40

Args: 00000000 00000000 00000000 00000000
And the driver is old.

Code:
fffff880`05eee000 fffff880`05f3e000 FLxHCIc T (no symbols)
Loaded symbol image file: FLxHCIc.sys
Image path: \SystemRoot\system32\DRIVERS\FLxHCIc.sys
Image name: FLxHCIc.sys
Timestamp: Thu Feb 24 14:29:52 2011 (4D661E08)
CheckSum: 0004C3F2
ImageSize: 00050000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from FRESCO LOGIC INC.===Leap into Su... Read more

Read other 9 answers
RELEVANCY SCORE 70.8

Hello folks!

I've been having some graphical glitches with my cursor and random freezes for about a week now. Graphical glitches include low resolution cursor - coupled with low color depth, and the cursor not clicking where it is graphically represented on the screen. Another issue with the cursor is unresponsive clicks.

The freezes are at quite regular intervals and doesn't seem to be triggered by high cpu or memory usage.

Yesterday it also began failing to shut down properly, being stuck on the logoff screen for a long while, eventually resulting in a 0x9f BSOD.

I believe it might be gpu-related, possibly a NVIDIA driver issue, but to be honest I don't have the know-how to identify and deal with the situation safely and accurately. Any help is greatly appreciated! System specs are in my profile info, if it's necessary.

Read other answers
RELEVANCY SCORE 70.4

Hi guys,

I posted a couple weeks ago on here about an issue with my new laptop which luckily you were able to solve within a very short time, so I thought I would try again.
I no longer have any issues of BSOD during use of my laptop, but when I shut the lid for it to sleep, or sometimes during an attempted restart the BSOD occurs.

Attached are the files from the diagnostic tool!

On a non BSOD related note. My laptop has the intel(r) centrino(r) advanced-n 6235 wireless chipset in it which drops out and disables itself regularly. A potential fix I found on the internet was to roll back the drivers to a much earlier one, however the driver for this device was what caused the original BSODs which are now solved. Any guidance on this?

Thanks a lot,
PEter

A:BSOD during sleep, restart and shutdown. Error 0x000009x

Hi pbrownless .

I'm afraid I have some bad news :\ .
Your description in the second paragraph along with the most recent dump (and it's consistent
among the rest of them for that matter) leads me to believe that you might have a defected hardware.
The bug checks are all 0x9F which is DRIVER POWER STATE FAILURE that happens in
transitions between power states most commonly S0 (ON state) > S3 (Sleep state)
or vice-verse. You can read more HERE.

The most common cause is a device driver but sometimes it's the hardware itself
that is at fault.
Just by looking at the unloaded modules, we see the problematic NETwsw00.sys and a hibernation
driver which are both inline with you original post, given that you had troubles in the past regarding
this driver/hardware and that it is recently misbehaving in general i would consider an RMA if that is an option.

Code:
Unloaded modules:
fffff880`0895c000 fffff880`0896a000 monitor.sys
fffff880`0894f000 fffff880`0895c000 vwifibus.sys
fffff880`07e00000 fffff880`0894f000 NETwsw00.sys
fffff880`08986000 fffff880`08994000 monitor.sys
fffff880`0894f000 fffff880`0895c000 vwifibus.sys
fffff880`07e00000 fffff880`0894f000 NETwsw00.sys
fffff880`0894f000 fffff880`0895c000 vwifibus.sys
fffff880`07e00000 fffff880`0894f000 NETwsw00.sys
fffff880`0895c000 fffff880`08968000 hiber_pciide
fffff880`08968000 fffff880`08973000 hiber_msahci
fffff880`08973000 fffff880`08986000 hiber_dumpfv
fffff880`0895c000 fffff880`0896a000 monitor.sys... Read more

Read other 5 answers
RELEVANCY SCORE 70.4

Around the same time this started occurring there was both a lightning storm and then my network adapter essentially vanished from my system records.

A:BSOD on system restart or shutdown, W7 X64 ERROR: 0x000001E

Welcome to 7F DocMercy .
Unfortunately files are missing, so I'm not getting the full picture.
Please run the SFDT again and let it run its course it can take 15min at times to collect all the data necessary.
There should be eight files generated not including the dumps.

Five out of the seven uploaded bug checks blame an outdated driver, while the other two are a TDR.


Code:
BugCheck 1E, {ffffffffc0000005, fffff80003dba0ca, 0, 4e}

*** WARNING: Unable to verify timestamp for AppleCharger.sys
*** ERROR: Module load completed but symbols could not be loaded for AppleCharger.sys
Probably caused by : AppleCharger.sys ( AppleCharger+26c0 )

Code:
lmvm AppleCharger
start end module name
fffff880`0402f000 fffff880`04037000 AppleCharger T (no symbols)
Loaded symbol image file: AppleCharger.sys
Image path: \SystemRoot\system32\DRIVERS\AppleCharger.sys
Image name: AppleCharger.sys
Timestamp: Thu Apr 22 10:05:49 2010
Driver Reference Table - AppleCharger.sys
Please remove any of Gigabyte's Utilities.


A TDR (Timeout Detection Recovery) is not a bugcheck in the true sense in that something
has went terribly wrong in the kernel which forced the machine to crash.







  
Quote: Originally Posted by TVeblen


"Display driver xxxxx stopped responding and was recovered"

Timeout Detection & Recovery (TDR) = "Display Driver Stopped Respondin... Read more

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RELEVANCY SCORE 67.6

Firstly, I would like to apologize for my bad English

After updating some drivers and install some software I get time to time BSOD error while I put Windows in sleep mode...

Bug Check String: DRIVER_POWER_STATE_FAILURE
Bug Check Code: 0x0000009f
Parameter 1: 00000000`00000003
Parameter 2: fffffa80`06a2b060
Parameter 3: fffff800`00b9a3d8
Parameter 4: fffffa80`06d04480
Caused By Driver: ntoskrnl.exe
Caused By Address: ntoskrnl.exe+748c0
File Version: 6.1.7601.18869 (win7sp1_gdr.150525-0603)
Processor: x64

The hardware has not been changed, RAM I have already tested, all ok, HDD (including surface test) also tested - no errors. I have already tried to update all the drivers - no success.

PLEASE HELP

A:Periodic BSOD while going to "sleep" ntoskrnl.exe + 10f6b 0x0000009f

Update the network driver form Realtek .... Get the second one of the list, i.e. the Win7 and Server 2008 R2 Auto Installation Program one and install it following the instructions supplied inside the zip.

Also update the driver to the webcam ..... HD Webcam C270

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
Double click to open it.
Click this button only:

If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
Click on the Start button
Type ?msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the ?Startup? tab.
Deselect all items other than the antivirus.
Apply > OK
Accept then restart.
Report us for any further BSOD after doing these.

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RELEVANCY SCORE 67.6

Last week I was going about my usual business on Photoshop when my computer screen flickers out and reappears with the BSOD. It restarts and shows me an error screen that says "Your computer was unable to restart" and "Attempting repairs", found here: Software Bloopers - Microsoft Windows 7 Pro - YouTube

After this screen shows up a few times over the course of an hour without resolution, I reinstall Windows 7 and reformat my computer. I had all my files backed up so it wasn't a problem. I didn't have any errors for a week when, just a little while ago, the same process happened where I BSOD'd again and got the same "Your computer was unable to restart" error. This time, however, the computer rebooted and took me back to the desktop. I BSOD'd one more time and it fixed itself again, but I'd like to get to the root of the problem. Attached is the error report and I'm running 64-bit Windows 7 on a 2 year old Alienware. Thanks so much for any help!

A:BSOD followed by "Your computer was unable to restart" error

I just reinstalled Windows 7 and reformatted and I'm still getting the BSOD. I did a new report, which is attached. Also, here's the error message I received on my desktop:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8004FF3010
BCP2: FFFFF88003CB7D9C
BCP3: 0000000000000000
BCP4: 000000000000000D
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\090711-55208-01.dmp
C:\Users\TekPhin\AppData\Local\Temp\WER-89123-0.sysdata.xml

I'm at the end of my rope - I don't know what else to try. Please help!

Read other 2 answers
RELEVANCY SCORE 67.2

When going into standby sooner or later my laptop will crash. Sometimes it runs for a few days, then again it crashes several times a day. Only when going into standby. The only way I know it is going to crash is when it doesn't shut off within 20s. The screens go blank and the laptop stays on and eventually shuts down with a crash. I never saw the BSOD and I don't know how long it actually takes, but more then 5min anyways.

I have already tried a lot, updated whatever could be involved. The error of a STOP 9f when going into standby is found often on the net but no solution has worked for me.

The laptop is a few months old, Win7U 64bit was cleanly installed by me. I have done memory testing and ran the system with 8GB RAM instead of 16 for a while until I got the same crashes.

attached are the last 4 minidumps.

here's the Windbg output:


Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800dbc2c20, Physical Device Object of the st... Read more

A:afraid to go to sleep - "no BSOD" STOP 0x0000009f

The first thing to check is whether the hard disk is physically connected to the motherboard properly. To do so:Shut down and turn off the computer
Remove the AC Adapter
Remove the battery
Hold down the power button for 15-30 seconds to close the circuit and drain any residual power
Remove the panel on the underside of the laptop where the hard disk is housed
Remove and re-insert the hard disk by sliding it away from the connector and then gently but firmly pressing it back into the connector (no screws should need to be removed to do this step)
Replace the panel on the underside of the laptop to cover the hard disk
Replace the battery
Replace the AC Adapter
Turn on the computer and see how it responds
Post back once these steps have been implemented whether the system is stable. Sometimes these crashes can occur due to a loose connection.
If the above does not resolve the problem, check for conflicts with services or startup programs: Troubleshoot Application Conflicts by Performing a Clean Startup
If you still have problems, check drivers by letting Windows stress them and let us analyze crashes during the drivers stress test.An underlying driver may be incompatible\conflicting with your system. Run Driver Verifier to find any issues. To run Driver Verifier, do the following:a. Backup your system and user files
b. Create a system restore point
c. If you do not have a Windows 7 DVD, Create a system repair disc
d. In Windows 7:Click the Start Menu
Type verifier in Search ... Read more

Read other 7 answers
RELEVANCY SCORE 67.2

I have a problem where I keep having the BSOD with the 0x0000009F error code saying that the file "ntoskrnl.exe" is the cause. I haven't been able to find any solutions which seem to work, I tried to update my drivers but that didn't work. My problem seems to be at random times, sometimes when I try to open a game or when I'm not doing anything. And since 'm not that great at solving computer problems I dont have any idea what to do. If anyone can help me to solve this problem, I would be happy to hear from you.

My information

Windows 7 is
- x64
- original installed OS
- an OEM

- What is the age of system (hardware)?
I bought my laptop in the summer so i think it is approximately 7-8 months
- What is the age of OS installation (have you re-installed the OS?)
I did not change this so about 7-8 months.

A:BSOD 0X0000009F, "ntoskrnl.exe" at random times

Avast can be a contributing cause of BSOD'S .

Please remove and replace with Microsoft Security Essentials AT LEAST TO TEST.

http://files.avast.com/files/eng/aswclear5.exe

Microsoft Security Essentials - Free Antivirus for Windows

Read other 8 answers
RELEVANCY SCORE 66.8

Hello everyone,After searching a lot online i finally decided to post my problem here.
My laptop restarts randomly with an error so called BAD_POOL_HEADER. {This happened even when i'm writing this post }.
I'm not much of gamer, BSOD occurs when im reading PDF's, editing documents, watching movies.
I know i had this problem when i brought my lappy, but it increased since last 2 week.
In my event log i have seen so many critical errors [kernell power event ID:41, Task category : 63 ].
I could not event update to 8.1, every time it crashed when i tried to do an update. So i stopped doing an update.
I hope someone can find a solution to fix my problem.
Thanks in advance.

A:random shutdown, Error- BAD_POOL_HEADER "BSOD"

Event ID 41 errors are simply Windows' way of saying it doesn't know why it shut down.
This can be due to hardware problems, BSOD's, or even just holding the power button down in order to restart the system.
The frequency with which you're experiencing them shows that there's a serious problem here.

Start with these free diagnostics: Hardware Diagnostics Most important (IMO) at this time is the MemTest86+ and Prime 95 diagnostics - they'll tell you if the problem is in your RAM or not. If they pass, then start in on the other diagnostics and let us know your results.

Only 132 Windows Updates installed. Most systems have 160 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

This device is disabled. Is this deliberate? If so, why?





Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64 ROOT\NET\0000 This device is disabled.



If not using this device, please uninstall the program that it belongs to. If using it, please re-enable it, then update the program to the latest, Win8 compatible version. Feel free to disable it AFTER it's been updated.
Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

NTIDrvr.sys ... Read more

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RELEVANCY SCORE 64.4

Newbie so not sure what I need but
I got here from lots of searching on the internet to "
"0x0000009F" Stop error" search
The information I got so far from doing a memtest thru flashdrive:
OS v. 6.1.7500.2.0.0.2561
Locale ID: 1033
Not sure what this is: SATA: PM-ST3250410AS
The front of the tower says LG
I can get to the boot menu but it doesn't show a hard drive.
I can load Launch startup repair which brings me to: System Recovery Options
Use recovery tools that can help fix problems starting windows BUT no OS
or Restore your cmputer using a system image that you created earlier

If I select 'Next' it says: An internal error occurred. The fllowing info might help you resolve the error 'The system cannot find the file specified. (0x80070002)

when then brings me to a list of recovery tools.

When I do the 'Startup Repair' it brings me to a DRIVER_POWER_STATE_FAILURE
STOP: 0x0000009F message with more #'s.

Selecting 'Startup to Windows' brings me to the same previous error.

With the two System Recovery Options I can choose 'load drivers'
which brings up a box that says Add Drivers ~ Insert the installation media for the device and click OK to select the driver BUT it won't read the cd disk drive.
***I should note I don't have the System 7 disk which is what was installed but it was originally XP Home Edition which disk I do have and was using that one.

When I select OK it gives me a System 32 file which encloses a lot of other files such as 0409,... Read more

A:"0x0000009F" Stop error

The DRIVER_POWER_STATE_FAILURE bug check has a value of 0x0000009F. This bug check indicates that the driver is in an inconsistent or invalid power state.

We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking. If (as in your situation) you cant, Try making a bootable USB drive and installing the win 7 image on it.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes h... Read more

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RELEVANCY SCORE 64

Hello,

First Time poster to here, My name is Mike.

I have a BSOD and mini dump file that I've tried to diagnose with blue screen viewer and have not been able to come to a firm conclusion. I have updated the BIOS and will be updating the network & Display driver, but i cannot be for sure those are the issue. I was not able to find any details regarding the ntoskml.exe with any of the parameters. I have also checked the event log and I could not find any indications as to what the issue may have been.

Running Win7 64bit

If anyone would like to have more information, I can try my best to help you help me

Thanks,

A:BSOD upon hibernate / Sleep "Driver_Power_State_Failure 0x0000009f

Any assistance with this?

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RELEVANCY SCORE 64

Hi guys,

This is my first post and wasn't sure which exact board to post to so I thought installation might be one.

I have a windows 7 64bit machine installed on a 250gb hdd. Here is the exact sequence of events.

Shutdown computer last night (it had been on for 2 days straight).
Turned it on this morning, bios screen loads fine then it jumps to a black screen with the text "Loading Operating System..." and it hangs there.

I tried multiple configurations to detect the problem. I feared for the life of my hdd.
I unplugged my other 2 hdd and the dvd drive from power and sata and rebooted.

Now I get "Loading Operating System..." BOOT DRIVE FAILED INSERT CD AND PRESS ENTER TO CONTINUE.

Re-install any other drive combo and get the standard hang screen. I made no major changes to my setup in the last 2 days, no software, no windows update, no hardware changes whatsoever.

Any help will be greatly appreciated, thanks again.

A:"Loading Operating System..." Hang after shutdown/restart

Sounds like the Boot drive has failed or been corrupted in some way. It has been my experience that drives don't just get corrupted for No reason. It just does not happen.

The causes of that corruption could be from a drive failure, a Virus or in rare cases from the OS not shutting down properly (Like you Pressed and held the power button down while the OS was writing needed OS files back to the drive).

I suggest you use a another drive, preferably a New drive, as your boot drive and load the latest image, Backup, of your system on it and see if that boots. If you have no backup then do a Reinstall of the OS on the drive and see if it boots without problems.

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RELEVANCY SCORE 63.6

Hi everyone.
Last week i experienced a bios failure, after restart there was no post, i was able to solve it easily, replacing the mobo battery, clearing CMOS and returning the bios to the last stable point. Everything was ok, until i started getting the "windows has recovered from an unexpected shutdown" message after every restart. I read through some topics in the forum and i ran SFC /SCANNOW with the following result: "Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.Log..."
Truth be told, i have no idea what does the information on my CBS.Log file, can anyone read it and tell me what's the problem?
Thanks a lot

Dump files and CBS.Log attached

A:"windows has recovered from an unexpected shutdown" after restart

Sometimes sfc /scannow requires 3 consecutive runs in order to repair/replace corrupt files - please try that.

I also noticed that you don't have SP1 installed - I would do that via Windows update. In addition, please re-run the SF tool again - the systeminfo.txt file is missing from your ZIP file.

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RELEVANCY SCORE 63.6

Problem laptop: Compaq Presario F767NR, AMD Turion64-X2 TL-60, 2GB RAM, w/ nVidia 7000M graphics, purchased summer 2008. Came with Vista installed.

W7 Home Premium 32 bit installed 16 months ago w/ no issues until now.

Every time it's restarted the error message "windows has recovered from an unexpected shutdown" appears. The same message shows up at random with no discernible pattern when it's shut down.

Dump files and health report attached.

A:Every restart: "windows has recovered from an unexpected shutdown"

Hi TVeblen,

It's pointing to Classpnp.sys which may be corrupted please run a chkdsk /r on the volume and see if the volume has bad sectors.

Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\Administrator\Downloads\tveblen\CRASH\Windows_NT6_BSOD_jcgriff2\091511-58749-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17640.x86fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0x82e09000 PsLoadedModuleList = 0x82f524f0
Debug session time: Fri Sep 16 00:28:00.002 2011 (UTC - 6:00)
System Uptime: 0 days 0:32:35.093
Loading Kernel Symbols
...............................................................
................................................................
.................................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
* *
* Bugcheck Analysis *
* *
***********... Read more

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RELEVANCY SCORE 63.6

After working well for months, my Vista Home Premium x64 system has developed a bad bug:

Every time I try to do Shutdown or Restart, right after displaying "Shutting down", the system crashes with a Blue Screen of Death message: "SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION"
with gdrv.sys as the offending driver.
This makes it impossible to do a smooth restart, since I have to do a manual reboot at that point every time.
This behavior does NOT happen in Safe Mode, only in normal mode. That leads me to believe it's a software bug.
But I've used verifier.exe and still can't find a driver that's faulty. Verifier.exe can't find anything wrong with gdrv.sys.

Any ideas?

A:Shutdown or Restart gives Blue Screen "SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION"

Welcome

If you follow these instructions, you will be helped.

[1 - Novice] How to ask for help with a BSOD problem - Windows 7 Forums

Same for seven and vista.

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RELEVANCY SCORE 62.8

This is quite possible a hardware thing with my machine but i am not sure so hope someone can help.

I took the plunge yesterday and got Windows 7, and without botherign to dual-boot i formatted my HG and installed Win7. No problems there, all running here now fine.

However i do have an odd issue with "restarting", if i "restart" the pc from menu, the PC does its thing even restarts with the HP bios screen. But after the bios screen nothing...... black screen, and no activity at all on HD LED. The same happens if i use the "reset" hardware button on front of PC. Its wierd though as if i totally power down PC or do "shutdown" from menu. When i restart it restarts fine and win7 loads up just normal.

It feels like a hardware thing to me, BUT i ask here to you guys as it has never done this with any other OS (XP, Vista or Linux), in those "restart" worked just fine? So although it seems to be a hardware thing, someone its only happening with Windows 7 ?

Would appriecate some assistance please, thanks..

A:"restart" wont work? Yet shutdown will?

This would be a BIOS problem. Check to see if you manufacturer has release a BIOS update for your motherboard. If not, then download the one you have now and just flash over it to repair it.

~Lordbob

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RELEVANCY SCORE 62.8

When I do a "restart", on the computer screen I could see "log out", a few seconds later, "shutdown." At this point, the system stalls at "shutdown." I waiting for over 5 minutes, and it was still stalled at "shutdown." What is the Problem?

To continue working with my computer, at the ""Shut down stall", I remove the power cord from my computer. About a minute later, I reconnect my power cord and click the power button. After that there is no problem. Except when I do a "Restart."
 

A:During "Restart", my computer stalls at Shutdown

check task manager settings,available memory, cpu usage before you restart
some times devices and applications can cause problems also check the power management settings
 

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RELEVANCY SCORE 62.8

Hi all,
I'm new to the forum so many thanks in advance for any replies or help.
I've had 2 BSODs now in 3 days in an otherwise stable system. The first occurred with the system at idle, the 2nd whilst watching Youtube. Nothing else running. The screen flickered, went black then a bsod/reboot.
Please see the attached zip for all dump files.

Many thanks,
Stevejef

A:BSOD Error 0x0000009f

Welcome to the Forum.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!:-

speedfan.sys Sun Sep 24 19:26:48 2006 (45168798)
SpeedFan
Driver Reference Table - speedfan.sys

AtiPcie.sys Tue May 5 21:00:22 2009 (4A005486)
ATI PCIE Driver for ATI PCIE chipset or [br] ATI PCI Express (3GIO) Filter[br]Found in my ATI video drivers (I have an Intel chipset)
Driver Reference Table - AtiPcie.sys

netr28ux.sys Mon May 25 10:38:17 2009 (4A1A20B9)
Ralink RT2870 series USB802.11n Wireless Adapter Driver (you may have a different manufacturer)
Driver Reference Table - netr28ux.sys

Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows leftover registry removal: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

ASACPI.sys Thu Jul 16 09:31:29 2009 (4A5E9F11)
Asus ATK0110 ACPI Utility (a known BSOD maker in Win7 and Win8). Also a part of many Asus utilities (Win8 versions available from Windows Update as an Optional Update - but check Asus first!)
Driver Reference Table - ASACPI.sys





Quote:
Daemon Tools/Alchohol is known to cause BSODs:
How to remove sptd.sys from system
Registry and SPTD problems... Read more

Read other 1 answers
RELEVANCY SCORE 62.8

I've been getting a BSOD on my laptop more frequently lately and need to get to the bottom of it.

The latest error description said this:

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa800b235060, 0xfffff800040073d8, 0xfffffa800b747010). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 091013-35193-01.

A BSOD a week ago gave me this:

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa800ce80060, 0xfffff8000400d748, 0xfffffa8006eae6c0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 090313-19000-01.

When I try to run SF Diagnostic, I get this error: Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately. Access to path 'C:\Windows\Minidump' is denied.

When I hit Continue in SF Diagnostic, the program does not complete it's diagnostic.

PLEASE HELP ME!!!!

A:BSOD error 0x0000009f, PLEASE HELP

Please go to this directory:


Code:
C:\Windows\Minidump
Place any dump files into a zipped folder, and then attach in your next post.

Run the SF_Diagnostic Tool again, but select all the options individually, apart from the Minidump option.

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RELEVANCY SCORE 62.8

- Windows 7 Pro x64
- Fresh system. Installed and updated yesterday.
- BSOD occurred while downloading files from Origin and Adobe Download Assistant

I have never seen this BSOD before the only difference is that now I have new SSD for OS.
Could someone please tell me what caused this error: driver_power_state_failure 0x0000009F?

In zip there is also screen and WinDbg file.

Thanks

A:BSOD, error 0x0000009F

Your system stopped at a driver named amm9h5at.sys because of a pending I/O in sptd.sys. Sptd.sys may be a faulty CD ROM emulation driver from Daemon Tools. I couldn't find anything on amm9h5at.sys but I suspect it's a Daemon Tools driver also.

Update or Un-install the Daemon Tools.

Edit: SPTD is used by Daemon Tools and Alcohol 120%. It is also utilized in PowerArchiver Pro 2010 (v11.60+);



Code:

0: kd> lmvm amm9h5at
start end module name
fffff880`0721d000 fffff880`0726e000 amm9h5at T (no symbols)
Loaded symbol image file: amm9h5at.SYS
Image path: \SystemRoot\System32\Drivers\amm9h5at.SYS
Image name: amm9h5at.SYS
Timestamp: Tue Dec 27 16:30:45 2011 (4EFA4715)
CheckSum: 00057531
ImageSize: 00051000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
0: kd> !irp fffffa8005cc7e10
Irp is active with 4 stacks 2 is current (= 0xfffffa8005cc7f28)
No Mdl: No System Buffer: Thread 00000000: Irp stack trace.
cmd flg cl Device File Completion-Context
[ 0, 0] 0 0 00000000 00000000 00000000-00000000
Args: 00000000 00000000 00000000 00000000
>[ 16, 2] 0 1 fffffa800c7fd050 00000000 00000000-00000000 pending
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
\Driver\amm9h5at
Args: 00014400 00000000 00000004 00000002
[ 16, 2] 0 e1 fffffa800c7fb060 ... Read more

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RELEVANCY SCORE 62.8

Hello,

I keep getting BSOD at random times, even after i just lunched the computer.
I have all my windows updates, i have all my driver updates (using Driver Booster).
For example today i already got BSOD 4 times in 2 hours for no apparent reason.
This BSOD has been following me for some time.
I tried re-installing windows with all the drivers, i tried re formatting everything
and starting from scratch, but i just can't get rid of it.
My laptop is going for a cleaning everything 5-6 months, to remove dust and residues
that may be stuck in the fans... And to undergo a hardware check.
And everything seems to be fine, until BSOD strikes again, forcing the machine to reboot
and then i notice a very high CPU utilization. Impossible to do normal web browsing (youtube loads forever),
online games are impossible to play even at minimum settings everything lags horribly...

I tried everything i can think of to fix this, please help me.
(Attachment collected logs)
Thank you in advance

A:BSOD error 0x0000009f

Welcome to the forum krolike,

You have way too many items on start-up.

Perform a Clean boot:Troubleshoot Application Conflicts by Performing a Clean Startup
Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:How to Change, Add, or Remove Startup Programs in Windows 7
Please uninstall Daemon Tools. It uses a driver called sptd.sys which is known to cause BSODs in Windows 7.

Code:
Start Menu\Programs\DAEMON Tools Lite Public:Start Menu\Programs\DAEMON Tools Lite Public
Uninstall the software using Add/Remove Programs. Reboot the system. Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.

As an alternative, many people recommend the use of Total Mounter or Magic ISO

Bitdefender may be a contributer to BSOD's. I'd remove it as a test and replace with Security Essentials.

Code:
Start Menu\Programs\Bitdefender Public:Start Menu\Programs\Bitdefender Public
Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability
compared to other antivirus or internet security software. It is free and lightweight:-Microsoft Security Essentials - Free Antivirus for Windows
Malwarebytes: Removes malware including viruses, spyware, worms and trojans, plus it protects your computer
Good and Free system security combination.


   Warning
Do not start the free trial of Malware Bytes; remember... Read more

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RELEVANCY SCORE 62.4

Hi all,
Every time when I close the lid or click the 'sleep' button on the start menue to send my Thinkpad X220 to sleep, it cause this '0x0000009f' BSOD, i guess it is caused by the 'Netwsw00.sys' of the Intel Wireless driver. I had updated this driver from Intel? Driver Update Utility, but the problem still exist, can someone help me? My BSOD file is attached.

A:BSOD when sleep,error 0x0000009f

Welcome

Go through these links: Stop error when you put a computer that is running Windows 7 or Windows Server 2008 R2 to sleep or into hibernation, or when you restart the computer: "0x9F"
Error message when you try to resume a Windows 7-based or a Windows Server 2008 R2-based computer from hibernation: "Stop 0x0000009F"
Do they help in anyway?

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RELEVANCY SCORE 62.4

My computer has started BSOD almost every time I leave my laptop with the lid closed for an extended period of time. The SF tool wasn't able to grab most of the things it was supposed to, so I threw in the information I got from Blue Screen View and copied the dump file. Is this enough information, or is there something more I need to do?

A:BSOD when idle, error 0x0000009f

Code:
BugCheck 9F, {3, fffffa80077afa10, fffff80000b9c3d8, fffffa800ef67820}

Probably caused by : pci.sys
This bugcheck indicates that a Device Object has been holding a IRP for too long.


Code:
0: kd> !irp fffffa800ef67820
Irp is active with 5 stacks 3 is current (= 0xfffffa800ef67980)
No Mdl: No System Buffer: Thread 00000000: Irp stack trace.
cmd flg cl Device File Completion-Context
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
>[ 16, 2] 0 0 fffffa80073b1050 00000000 00000000-00000000
Unable to load image \SystemRoot\system32\DRIVERS\NETwNs64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
\Driver\NETwNs64
Args: 00014400 00000000 00000004 00000002
[ 16, 2] 0 e1 fffffa8009fd1a10 00000000 fffff8000311e200-fffffa800743ae10 Success Error Cancel pending
\Driver\vwifibus nt!PopSystemIrpCompletion
Args: 00014400 00000000 00000004 00000002
[ 0, 0] 0 0 00000000 00000000 00000000-fffffa800743ae10

Args: 00000000 00000000 00000000 00000000
From the Major Function Code, we can see that the IRP is power related.


Code:
0: kd> lmvm NETwNs64
start end module name
fffff880`04c2f000 fffff880`054b7000 NETwNs64 ... Read more

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RELEVANCY SCORE 62.4

Recently my machine has been taking a long time to close down. Usually I get impatient and switch it off manually, but yesterday I left the room to do something else, and when I got back I found the BSOD saying DRIVER_POWER_STATE_FAILURE.

Strangely I don't see any other problems, except that twice in the last week, when I logged on, my adapter was disabled - could this be a related problem? It's a Qualcomm Atheros 802.11 a/b/g/n DualBand Wireless Network Module.

I ran MalwareBytes, as suggested in someone's post, and it didn't report any problems.

Hope you guys can help!

TIA

A:BSOD error 0x0000009F while closing down

GFI Software Firewall NDIS IM Filter Miniport

Code:
fffff880`031bba18 fffff880`04e27670Unable to load image \SystemRoot\system32\DRIVERS\SBFWIM.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SBFWIM.sys
*** ERROR: Module load completed but symbols could not be loaded for SBFWIM.sys
SBFWIM+0x18670
It is GFI Languard 11. I would suggest you to uninstall it.

Also the WiFi driver needs to be updated. The Qualcomm Atheros 802.11 a/b/g/n Dualband Wireless Network Module

Code:
fffff880`031bcee0 fffff880`051c51e8Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
athrx+0x3911e8

Code:
Image name: athrx.sys
Timestamp: Thu Jun 14 13:53:09 2012 (4FD99F6D)
Get it from Driver Downloads | Qualcomm Atheros, Inc.

Let us know the result.

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RELEVANCY SCORE 62.4

Lately, I've been receiving this BSOD after trying to shutdown my computer, then my computer will reboot after the BSOD flashes on the screen. It usually takes my computer a long time to shutdown(15-30 Minutes) before I get the BSOD.Also, I have a feeling whatever is causing this BSOD is interfering with my internet connection, considering that when my connection is sluggish it prompts me to restart or shutdown the computer, and that's where sometimes I receive this BSOD. After logging back into windows after receiving the BSOD, my internet connection is restored to it's normal speed. It may be just a coincidence, but I am just putting that info out there. I have received this BSOD 3 times in the last 4 days and it's classified as a critical error in the event viewer. The debug file is attached below. Thanks in advance for any assistance you guys provide to me.

A:BSOD:Driver_Power_State_Failure, error 0x0000009F

Welcome to SF Arthur .
Your observation is consistent with the dump files as to being network related,
the bugchecks appear to have been caused by outdated drivers.

First of all, why are you connected both by your Ethernet connection and via WiFi (simultaneously)?
Please choose one to use at a time, and when possible I recommend the Ethernet wired connection.


Code:
Name [00000012] 802.11n Wireless LAN Card
Adapter Type Ethernet 802.3
Product Type 802.11n Wireless LAN Card
Installed Yes
PNP Device ID PCI\VEN_1814&DEV_3090&SUBSYS_663211AD&REV_00\4&125A0B80&0&0028
Last Reset 1/15/2014 1:35 PM
Index 12
Service Name netr28x
IP Address 10.0.0.3, fe80::6479:b656:5eb6:c612, 2601:7:5680:378:94ca:8f79:e9:5a58, 2601:7:5680:378:6479:b656:5eb6:c612
IP Subnet 255.255.255.0, 64, 128, 64
Default IP Gateway 10.0.0.1, fe80::cea4:62ff:fe7e:d2e1
DHCP Enabled Yes
DHCP Server 10.0.0.1
DHCP Lease Expires 1/22/2014 1:36 PM
DHCP Lease Obtained 1/15/2014 1:36 PM
MAC Address 1C:65:9D:98:D5:F1
Memory Address 0xFEAF0000-0xFEAFFFFF
IRQ Channel IRQ 4294967293
Driver c:\windows\system32\drivers\netr28x.sys (5.0.9.0, 2.24 MB (2,350,176 bytes), 12/6/2012 9:42 AM)

Code:
lmvm netr28x
Browse full module list
start end module name
fffff880`04454000 fffff880`04698000 netr28x T (no symbols)
Loaded symbol image file: netr28x.sys
Image path: netr28x.sys
Image name: netr28... Read more

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RELEVANCY SCORE 62.4

Hi,

I am brand new to this forum, and I am in need of some help. I have a Dell Precision T1500 workstation and have a few issues with a repeating Blue Screen error. The bug check code is 0x0000009f, Bug String 'Driver_Power_State_Failure' and is caused by driver: ntoskrnl.exe. It is occuring when I shut down from time to time. The computer takes a while to shutdown, then comes up with this blue screen. I am wondering if the problem is something to with a while ago, I removed the pre installed graphics card (which is an ATI Fire Pro v4800) temporarily, and installed an Nvidia graphics card (long story as to why). I have since reinserted and installed the ATI Fire Pro, got rid of the Nvidia and its drivers. All has seemed to work ok since then, but I have a suspicion that my computer has had underlying problems ever since. Perhaps driver conflict of some kind. I don't have a great amount of technical knowledge in this area, so I was wondering if someone could point me in the right direction towards solving this. Much appreciated. Thanks for reading!

A:BSOD error 0x0000009f Driver_Power_State_Failure

First un-install every vga driver and then fresh install.
Also clear your pagefile once

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RELEVANCY SCORE 62.4

Asus notebook n56vz s4037v

When I boot the computer after it has been turned of for a while it runs like it should. Both the intel and the nvidia adapters are visible in the device manager and the fan doesn?t make a lot of noise. After say 5-10 mins I always get a BSOD, machine reboots, the fan starts running continuously and there is no signal anymore from the nvidia adapter. The system now, is completely stable though. To get the machine back to its "normal" running state, I have to leave it turned off for about 30 minutes.

The log was created in the unnormal state so there?s probably no info from the nvidia driver in it.

Thanks in advance

/Kristian

A:BSOD after bootup, error 0x0000009f

Welcome aboard.

There is no dump file in the uploaded zip! Configure windows to make dumps at crashes.
Dump Files - Configure Windows to Create on BSOD

Now search in C:\Windows\minidump manually. Upload the crash dumps.

Do some more things
► Clean Up Factory Bloatware
►Free up the startup.
Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus.
Apply > OK
Accept the restart.
Let us know the results.

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RELEVANCY SCORE 62.4

Hi,

My laptop has recently been giving a BSOD approx 5 minutes after I start it for the first time during the day. After it reboots it functions fine without any further errors.
I've attached the two zip files.
Any help would be greatly appreciated. Thank you

A:BSOD after startup, error 0x0000009f

  
Quote: Originally Posted by EndaC


Hi,

My laptop has recently been giving a BSOD .......


Not very recently.

The issue is caused by the switchable graphics, and it is occurring irrespective of the display driver version installed.

The primary graphics is the integrated one .... Intel(R) HD Graphics. The issue occurs during switching between this one and the dedicated one, NVIDIA GeForce GTX 580M.

You use Alienware. So it appears that you need the nvidia graphics. Make it the primary. Follow the video.

Now, let us know how the computer works.
_________________________________________

Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800d7d2a10, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: fffffa800fbdb5d0, The blocked IRP

Debugging Details:
-------------... Read more

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RELEVANCY SCORE 62.4

Windows 7
x64 original OS full retail system age 2 months OS installation age 2 months

A:BSOD waking, error 0x0000009f

  
Quote: Originally Posted by glasbelgian


Windows 7
x64 original OS full retail system age 2 months OS installation age 2 months


Virtually all of these were Related to lvuvc64.sys USB Video Class Driver from Logitech Inc. Yours is 4 years old and needs to be updated.

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RELEVANCY SCORE 62.4

Hi, I recently upgraded from XP to Windows 7 Pro 32-bit. I have been getting many BSOD for a while now, and particularly when I have been surfing the internet. The system shuts off and reboots at random times. I also installed some RAM when I upgraded, so this may be the problem, but I am not sure. I have my minidump folder attached to my post. If anyone could help me diagnose my problem that would help very much.

ECCode: 0x0000009F

Thanks in advance!

EDIT: I cannot upload my .zip file, any help on this?

A:Error Code 0x0000009F BSOD

STOP 0x9F error info: BSOD Index

If the minidump folder is too large, you can zip up the last 10 to 20 minidumps and then upload them here.
Or, you can upload the entire batch to a free file hosting site and post the link to it here so we can download it.

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RELEVANCY SCORE 62.4

Hello All,

Please help me with my BSOD problem. I attached three screen shots of BSOD and the zip file as requested.

Thanks a lot in advance for your help

Hasan

A:BSOD on Sleep, error 0x0000009f and others

Welcome

There are no dump files in the zip attached. Please make sure you're following the instructions carefully.

If there are no dump files generated, go through this thread:
→ Dump Files - Configure Windows to Create on BSOD

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RELEVANCY SCORE 62.4

I actually rarely get the BSOD. Usually the computer just reboots with no error displayed, nothing recorded in the event log. Only Twice has the error, 0x0000009f, been recorded. I have attached the grab all from SF diagnostics tool. As far as I can tell there is no particular event that triggers the reboot. Any help will be greatly appreciated as this is extremely frustrating.

A:Random BSOD, error 0x0000009f

Hi dannytill .

If I understood you correctly you're saying that you're always getting a bug check with the code
being 0x9F but they are never recorded?

The two bug checks are very old but have the same culprit.
0x9F which is DRIVER POWER STATE FAILURE that happens in
transitions between power states most commonly S0 (ON state) > S3 (Sleep state)
or vice-verse. You can read more HERE.

The most common cause is a device driver but sometimes it's the hardware itself
that is at fault.

In you case it appears to be caused by a very old driver.

Code:
lmvm AmUStor
start end module name
fffff880`08872000 fffff880`08887000 AmUStor T (no symbols)
Loaded symbol image file: AmUStor.SYS
Image path: \SystemRoot\system32\drivers\AmUStor.SYS
Image name: AmUStor.SYS
Timestamp: Thu Jan 13 14:06:26 2011
Driver Reference Table - AmUStor.SYS

Code:
amustor AM USB Stroage Driver c:\windows\system32\drivers\amustor.sys Kernel Driver Yes Manual Running OK Normal No Yes

Please update or remove if not in use.

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