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is adp warranty and standard warranty doesnot cover issue du...

Q: is adp warranty and standard warranty doesnot cover issue du...

sir service engineer told me that your ram socket burns due to heat or power fluctuation and so we have to change your motherboard for that and this is not covered in your warranty. i have adp warranty .So can i arugu with them in these conditions ?Is warranty doesnot cover issue due to power fluctuation , which cover accidental protection, too ?

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RELEVANCY SCORE 200
Preferred Solution: is adp warranty and standard warranty doesnot cover issue du...

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RELEVANCY SCORE 92.4

   HP Notebook 15-BA077S A purchased Oct 16 A fault has occured over the past 8 weeks when 'Copy/Pasting'. Cntrl C to copy a link leads the Laptop to freeze. Ability to close Internet explorer leads to inability to reopen. Laptop needs to be shut down and re started. The problem then could re occur at any time and has even quickly after restart. Purchased through PC World, they have only offered 'replacement of keypad buttons', which doesn't solve the problem. Any solutions welcomed, but I have lost confidence in this product/my current machine so would preferably like to replace or gain refund through Manufacturers warrenty. Is this covered and likely?? Thanks

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RELEVANCY SCORE 91.2

Hi,     My new System cam with Windows 10 Pre-installed. So there was no Installation Disk along with the package. I dont have any OS backup. So if  anyhing happens to my Hard Disk while the System is in Warranty, do they replace only the hard drive or they will install the windows 10 OS again for me ? Also there is no Product key came along with my System. It is something came with digital key , which i am not sure. But the Windows is activated. So if i upgrade RAM, does anything happens to my Windows Activation ? Thanks in advance, DEV

A:DOES WARRANTY COVER PRE-INSTALLED OS

Hi, From my understanding no warranty for software BUT users normally get 3 months support (again for software). In your case: (a) There is a Recovery partition and instructions how to create Recovery media (DVD's, USB).(b) From Windows 8, Microsoft put product key for Windows in BIOS therefore you can reinstall or use recovery media to rebuild your machine. No need to activate again.(c) Upgrading RAM, HDD won't effect Windows, buy changing motherboard will normally require re-activate Windows. Regards.

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RELEVANCY SCORE 90.4
RELEVANCY SCORE 89.2

Hi,
I own a Dell Inspiron 5547. I have purchased a Dell notebook for my wife as well and my choice for the company notebook was also Dell. This was because I have trusted the quality and the 3 year warranty.Parts Only warranty 11/4/14 - 11/4/15Carry-in Service/Return to Depot warranty 11/4/14 - 11/4/17
A long time ago, a screw fell out from the notebook and there was no way to put it back, it always came out. Please note that I have never ever tried to do any modifications/repairs on the notebook. As I could not afford to put it into the service for 2 weeks, I've tried to open and close it always with maximum care. Still, it broke eventually and I needed to go to the local Hungarian warranty partner, where I was told that Dell won't cover the issue and I got an offer over USD 150 for repair.
I admit that with turning in the notebook, the damages would have been smaller, but still, the place for the screw would have needed a change and also the plastic and other parts were not as strong as required. I've googled Dell hinge issues and it seems to be a common issue.
In order to keep my trust in Dell, I would like at least a partial guarantee. Else, due to the lack of trust I will need to look for another brand when I will need to replace laptops. This is something I would not like.
Regards,
Aron

A:Inspiron 5547, warranty does not cover hinge

iron1,Click the link below for Dells Policy on laptop hinges.Dell Laptop Hinge Policy

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RELEVANCY SCORE 87.6

I just bought a destop HP Pavilion 510z  but in my haste to get the good price (cyber Monday) I forgot to check on the warranty.  How do I find out what kind of warranty my new tower will have?

A:How long is standard warranty?

Hi, Standard warranty is one year. In some countries, by LAWS, standard warranty can be 2 years. Regards.

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RELEVANCY SCORE 87.6

i just bought a new notebook.i want to extend its standard warranty of 1 year to 3 year.the retailer said if i pay Rs 999(indian currency) by online within 7 days of purchase it is possible to extend its warranty. the problem is i cant find any option for extending the warranty on my new product. pls send me a link

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RELEVANCY SCORE 87.6

Can you tell me what is the standard warranty which is offered in China

A:standard warranty in China

Hi, Please may I refer you to: bpr01266




I am a very busy person. PleasePlease click ?Accept as Solution" if I solve your Problem

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RELEVANCY SCORE 87.2

I am using a Ideapad 100s (the 11" 200$ windows laptop)The laptop is over a month old and  I have had so many issues espesially on the build qualityAt first there was a whinning sound on the screen after the bightness gets bellow 95%  and the mouse pointer was moving by itself randomlySo I would send it back to Lenovo after the hollydays were oven (because I needed a computer to study as I was away from home).On this month I got sooo many issues:-The "U" key broke off as I was typing(The U and P keys height is lower than the rest of the key's)-The spacebar key is only registered if I tap it with some force on the center -The left  click on the touchpad was not placed at the same height (I didint notice at first) so it's not as taptile as the right click -Screen sometimes will remain black on boot untill I forceshutdown-And the blue paint on the back gets off!!(I've notice this after the edges turned from blue to white,So I started rubing a piece of paper on the back of the screen.Anddd Guess What the paint transefed to the paper).So will warranty cover any of theese problems?I Also heard that the service center on Greece has bad reputation and that makes me a litle worried ... :/

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RELEVANCY SCORE 87.2

HiI own a Spectre x360 4003dx laptop and my warranty expired last year. I was out of country so could not renew it and I am planning to renew my warranty now. Will HP cover any accidental damages induced after buying of warranty like broken screen?

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RELEVANCY SCORE 86.8

Please clarify, what is the standard warranty term for HP 280 G2 MT commercial type desktop systems which will be procured by Government Departments. Thanks.

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RELEVANCY SCORE 86.8

what's the 2016 standard hp laptop warranty

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RELEVANCY SCORE 86.4

Hi, I just got out of an online chat with an HP technician who informed me, after helping me through troubleshooting for what was a faulty battery, that the Extended Warranty Care Pack taken out for the laptop did not cover the battery.  Their reasoning was that "The unit is covered under warranty but the warranty for the batteri is expired." If this is true then when I look up the laptop's current warranty status on HP's website, what it tells me is a bit misleading: "Active: Covered under Extended warranty,  42  months remaining" (for reference HP Support Assistant tells me the warranty for the laptop is a HP Care Pack and lasts until 2020). When I hover over the question mark icon on HP's website next to the warranty status, the icon brings up a box which states: "Warranty Status Types ?Manufacturer?s warranty? refers to the warranty included with the product upon first purchase. ?Extended warranty? refers to any extra warranty coverage or product protection plan,  purchased for an additional cost, that extends or supplements the manufacturer?s warranty." So then I'm curious about a few things. 1. How can I see what exactly this Extended Warranty covers?  In HP Support Assistant it justs lists HP Care Pack and the date it is set to expire. 2. What exactly does a HP Care Pack normally cover if it doesn't fully extended the warranty as the website lookup would lead you to believe? 3. If th... Read more

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RELEVANCY SCORE 85.6

I bought a Lenov Ideapad 510 15IKB on 14th April 2017. Now I'm facing 2 issues with the warranty registration and warranty upgrade: Issue#1On April 16th I registered the base warranty of my product as it should start from the purchase date of my product. After few email conversations for purchase proof, finally on 3rd May, I received email confirming the base warranty registration of my product. It was starting from 14th April 2017 and ending on 13th April 2018. I checked the same on lenovo website. But few days back when I again checked the warranty status, it was restored to factory warranty (15 Oct 2016 - 13 nov 2017). I don't know why this happened and how this happened. When I contacted lenovo, they said that warranty is updated in their database but how can I beleive when I can't see this on warranty lookup section of the Lenovo official website. I have also attached the screen shot of warranty lookup page as of today (22 June 2017). Issue#2I registered for 2 year warranty extension under Back To School offer (Ticket Number - ADP-BTS-025399) on www.buyalenovo.com and made a payment of INR 999/- on 6th May 2017. On 10th May, i received an email confirming the receipt of payment and in the same email, it was mentioned that warranty certificate will be mailed to me within 7 bussiness day, but till the date I've not received any warranty certificate, I've sent so many emails in last one week, but I didn't receive any reply to any email. I tried to reach the A... Read more

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RELEVANCY SCORE 82.8

My dell xps 15 9550 was purchased with a 3yr extended warranty.  After getting an email offering to sell an extended warranty, I checked the dell warranty status.  Sure enough, no extended warranty appears.  Is this a system problem or do I need to do something.
Thanks

A:extended warranty not showing up in warranty status

Was it ordered from Dell, or from a third party - or puchased through a retailer?

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RELEVANCY SCORE 82.8

sir hi actually i bought my lappi last year in the month of may 25th and since i was in last year of my collage i did not bother  to extend becouse of money issue. can i extend the warranty of the lapptop now ??pls help and if yes then what all the procedure i need to follow. ?  w/w  aayan akash. 

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RELEVANCY SCORE 80

Hi, My laptop's manufacturer warranty has expired on January 24 2016. Can I buy extend warranty for my lappy??  

A:Can I extend the warranty after its manufacture warranty has...

Hello, If unit doesn't have any issues right now, yes you can extend the warranty. if there is any issue with the laptop then after repair you can extend the warranty  #hpexpertday




Regards;SmileyI am an HP employeePlease click the White Kudos star to say thanks for helping.Please mark Accept As Solution if my help has solved your problem.

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RELEVANCY SCORE 80

Have purchased a netbook HP15AY-078TX bearing S.No. CND6300CVS & product id X5Q23PA#ACJ. Want to check the warranty and extended warranty offers.

A:Warranty & Extended warranty offer

Hello  Verify the warranty status here: http://support.hp.com/us-en/checkwarranty     Extended Warranty :http://www8.hp.com/in/en/support-drivers/carepack-services.html?jumpid=in_r10104_in/en/ps/corp/carep...Hope this helps, for any further queries reply to the post and feel free to join us again !!  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee 

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RELEVANCY SCORE 77.2

As the title suggests - my invoice specifically says 3yrs warranty was purchased with my M3800 in November 2014. I'm now showing as out of warranty after 2yrs
I'm having issues with a screen that was replaced in May/June 2016 and would like a replacement as I believe the unit is faulty. Please can you get in touch to resolve.
Thank you.

A:Purchased 3 years warranty; laptop/account showing as out of warranty after 2 years

Hi DModi,
Thank you for reaching out to Dell Community Forum.
please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address along with the invoice copy.
Note: please don't mention the service tag or email id on the public forum as it contains your personal information

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RELEVANCY SCORE 76

Hi Lenovo team ,I bought a brand new s200z from Souq.com yestrday in United Arab Emirates . When I opened it today and installed OS. when i was checking the website i found that warranty is only 329 days and the PC is purchased in pakistan ! please check attached screenshots . Your prompt response is appreciated . I removed the serial number and my address in screenshots for privacy reasons . if u wish i can send you un-edited screenshots   


























purchase01.png ?64 KB

A:Warranty issue

here is the screenshot from your website


























warranty.png ?41 KB

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RELEVANCY SCORE 76

Hi! I bought a Lenovo Thinkpad Yoga 500 and since it was vibriting without any reason and woke up itself they changed the screen. The situation starts here: One screw was replaced badly and it was a bit tilted, but as our main season started I thought it will be OK. After 2 months the body of the laptop separated a bit and the under part a bit cracked above the USB port. I saw that all the screws were falling out of the stuff....I said it's not a big problem so I brought it back, but before that I checked the laptop, and it turned out that there was a small bump next to the touchpad which was slightly scratched. So I checked the screen and it turned out that there was a scratch too. So I went back to the lenovo service partner, where we could only see the bump from some side angles, and they took the laptop. In the afternoon I got an email that they screwed out and back everything so the PC is good now, they won't change anything at all. So I went back and asked them about the situation, and they said that it's my mistake that I must have holded the PC with one hand, so they won't fix the cracked thing, I'm lucky that the motherboard didn't break. When I said that OK, it's not a big issue for me, because after screwing the laptop, I can't really see the crack, but I'd like the screen to be fixed she said that I can't prove that they assambled the laptop incorrectly, when I said that her college saw that the screw was tilted she said do I have a photo about that beca... Read more

A:Warranty issue

Welcome to the CommunityE-mail support isn't available in Hungary for Ideapad Yoga 500https://pcsupport.lenovo.com/hu/en/emailwithserviceChange the product to confirm.The support phone number can be found herehttps://pcsupport.lenovo.com/hu/en/supportphonelistAgain, change the product.

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RELEVANCY SCORE 76
RELEVANCY SCORE 76

I purchased HP23-Q105NA on 15/1/17. HP support has informed me that the warranty expired on 15/01/17. I have following the instructions to dispute the warranty but the DISPUTE THIS link is not available to select. How can I resolve this?

A:Warranty Issue

I will ask to have your issue escalated.  Today is Sunday in most of the world, and as such, is not a business day.  You can expect to be contacted by an HP representative on the forum tomorrow. edit:Escalation requested. 05/02/2017  at 1815 CET.

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RELEVANCY SCORE 76

My laptop's warranty is expired. I have a display issue in my laptop. If I extend my warranty this time will the display issue will be solved under the extended warranty and can I get free onsite servicing and repairing? 

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RELEVANCY SCORE 76

HelloDear Sir,Please give me the solution.I am in trouble. My notebook keyboard is not working properly. I am purchase my notebook from Dubai. But this time i am in Pakistan.Your Pakistan warranty center not claim my warranty please give me the solutionHow to claim my warranty in Pakistan???On HP web My warranty status is Valid 

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RELEVANCY SCORE 76

I have a T450 Laptop. There is a mark on my screen and it is a white dot which is a problem with my display screen itself. I spoke to Lenovo repair as its under the extended warranty scheme. I was under the impression it would be picked up or fixed on site as it states in the warranty. However, the repair centre wanted pics which I sent but these were not good enough! I paid a small fortune for my laptop thinking Lenovo had the best warranty on the planet. This is clearly not the case. Be aware it is not as good as Lenovo states. Anyone else been let down by the warranty???

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RELEVANCY SCORE 76

serial removed per forum rules - mod
 
Apparantly, if your Lenovo purchase is out of warranty,  online support, of any kind,  is unavialble. On the contact page I entered serial number xxxxxxx (12/02) and was told my Thinkpad is out warranty, something I knew in June. Does this mean that online contact with Lenovo is unavialable? The only contact option on that page is the forum...so hello.
 
I've been bouncing back and forth between Staple and Lenovo for a couple of months now regarding a Thinkpad purchased this year. I recently sent the following note Staples, who again forwarded me to Lenovo Support, and who, as explained, is unavailable. 
 
I purchased a refurbished Lenovo Thinkpad in mid February. I purchasedthis computer based on what I could afford and past experience with both
Staples and Lenovo. The computer failed in June, one month beyond itswarranty period. The local Staples store told me they are unwilling torepair it.
It should be clear to a reasonable consumer, or vendor, that a $400dollar product, carefully used, should not be rendered worthless withina 4 month period,..without consideration. Is this what Staples hasbecome? If it has, why would I remain a customer?
I expected more from Staples and Lenovo, warranty, or no warranty.
 
As stated, I expect more of a global brand and its vendors, regarding a computer or a lawnmower, warranty or no warranty.
 
 
 
 

A:Out of Warranty Issue

Welcome to the forum and sorry to hear of your frustration with getting support. There are many very knowledgeable and experienced people here who can help you. First what is the model number of your ThinkPad? See Find Product Name & Serial Number. Please don't post the serial number, just the Machine Type and Model, e.g. T430 2352-KHU.

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RELEVANCY SCORE 76

Hi Sir, i have just got the HP laptop model# Ay005tx. I came across the it has only 10 month left to get the warrenty over however, i have bought it two days before fron now. Also, i am unable to register this product over your hp site. Please assist we with this, Regards, 

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RELEVANCY SCORE 76
RELEVANCY SCORE 76

I've purchased my notebook from thailand. During my purchased I was said that this notebook has global warrnty and you can claim it through out asia pacific. Now i have moved back to India and indian authorities are refusing my warrnty so i need to contact thailand team to get my issue resolved. Does this forum has any support expert from thailand?

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RELEVANCY SCORE 76

Warranty of my laptop HP AF114AU showing only 04 months instead of 12 months.   How to rectify the same? thanking you..













Solved!

View Solution.

A:warranty issue

Hi: Contact HP technical support for the country you live in at the link below. http://www8.hp.com/us/en/contact-hp/ww-contact-us.html Explain the situation to the customer services rep. They will send you a link or to upload a copy of your invoice or sales receipt showing the date of purchase, and they will adjust the warranty start and end dates accordingly. I had to do the same thing, and they fixed the warranty start and end dates within 3 business days.

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RELEVANCY SCORE 76

I REGISTERED MY NOTEBOOK WHICH WAS PURCHASED ON 25/11/2016WARRANTY SAID START DATE WAS 24/6/2016 TO 23/7/2016 AND IT HAD A EXTENDED WARRANTY7 MONTHS REMAINING.THIS NOTEBOOK WAS BOUGHT FROM VERY I HOPE IT ISNT RECONDITIONED.iT SHOULD BE COVERED FOR ONE YEAR,

A:warranty issue

Hello scoobie1, Allow me to welcome you to the HP forums! Sorry, but this is just a community self-help forum staffed by volunteers. HP maintains no official presence here and we are not authorized to deal with warranty issues. For warranty issues, you will need to contact HP Customer Support directly. If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html NOTE: After you get through, stay on the line until you are finally able to talk to someone -- it may take a while!---------------------------------------However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.---------------------------------------  or  You may try this link to see How to Submit a Dispute to Validate Your Warrantyhttp://support.hp.com/us-en/product/HP-Stream-11-Notebook-PC/8499339/model/8942287/product-info Good Luck  Hope this helps, for any further queries reply to the post and feel free to join us again !!  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee 

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RELEVANCY SCORE 76

One  of our User is in Srilanka using HP laptop. Laptop is in extendable warranty. He is facing the battery draining issue. Warranty does not cover battery and charger. If some other issue found. So Is the warranty globlewise valid in srilanka Or not?

A:WARRANTY ISSUE....!!!!!

Hi, Yes but please carefully read the following information:      http://support.hp.com/us-en/document/bpr01266 Regards.

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RELEVANCY SCORE 76

I have brought a hp laptop from a retail shop on 11-09-2016 but on hp website it showes that my warranty starts from 23-06-2016....PLEASE ANYONE PROVIDE A SOLUTION......

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RELEVANCY SCORE 76

I have recently purchased HP Pavilion notebook from amazon.com , when i checked with the warranty it shows warranty started on  october 2015.How is that possible?

A:Warranty Issue

@CHARANKUMAR

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 76

Hi How can I email lenovos customer service regarding the warranty, I have been trying and searching for longtime in Lenovo site but no luck. My laptop is new, I just bought it 2017-07-31 but the warranty starts from 2016-12-11, therefore I need to attach the invoice as proof. Can anyone help thankfully by providing email to contact them. Thanks in advance

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RELEVANCY SCORE 76
RELEVANCY SCORE 76

Hi! I bought a Lenovo Thinkpad Yoga 500 and since it was vibriting without any reason and woke up itself they changed the screen. The situation starts here: One screw was replaced badly and it was a bit tilted, but as our main season started I thought it will be OK. After 2 months the body of the laptop separated a bit and the under part a bit cracked above the USB port. I saw that all the screws were falling out of the stuff....I said it's not a big problem so I brought it back, but before that I checked the laptop, and it turned out that there was a small bump next to the touchpad which was slightly scratched. So I checked the screen and it turned out that there was a scratch too. So I went back to the lenovo service partner, where we could only see the bump from some side angles, and they took the laptop. In the afternoon I got an email that they screwed out and back everything so the PC is good now, they won't change anything at all. So I went back and asked them about the situation, and they said that it's my mistake that I must have holded the PC with one hand, so they won't fix the cracked thing, I'm lucky that the motherboard didn't break. When I said that OK, it's not a big issue for me, because after screwing the laptop, I can't really see the crack, but I'd like the screen to be fixed she said that I can't prove that they assambled the laptop incorrectly, when I said that her college saw that the screw was tilted she said do I have a photo about that beca... Read more

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RELEVANCY SCORE 76
RELEVANCY SCORE 76

i have bought a HP notebook, it was clearing sale offer and laptop was the display laptop, it was put on counter, sales person suggest me to buy this and told that there is no warranty of this product but you can get warranty from HP support after submitted your invoice. please provide me warranty of my new laptop.
 
Product Model:   T0Y92PA
Product Name:   HP Notebook - 15-af108ax
Product Serial Number:   [Personal Information Removed]
 
 
Thanx

A:Warranty Issue

@Azeem3 Hello;Allow me to welcome you to the HP forums! Sorry, but this is just a community self-help forum staffed by volunteers. HP maintains no official presence here and we are not authorized to deal with warranty issues.  For these issues, you will need to contact HP Customer Support directly.If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.htmlNOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!If you have trouble finding a phone number, then try: 1 (800) 474-6836Good Luck

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RELEVANCY SCORE 76

I am really unhappy with hp warranty services i have recently bought a hp pavillion notebook due to some reason my windows got corrupted and now service center is asking me to order a recovery disk py paying money even though it is not a hardware issueI have to pay extra 1000 rs bucks to order the recovery disc even though my laptop is underwarranty . I am really pissed with hp servicesAnd me and my family have been hp customers for a while. If there is anything you guys can do to improveMy warranty status let me know.

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RELEVANCY SCORE 76

I bought the Chromebook N22 in October 2016. It stopped working in May. I called to get info on returning it, it is under warranty for 45 more days. However I was told that I would have to cover the shipping charge. I am very unhappy about this. Or I can purchase a warranty coverage charge for $34 from them! I am dissapointed that I could not get prepaid shipping as it is under warranty still. I purchased 3 of these machines at the same time. The Chromebook did not last very long. I am a bit concerned now about the other 2 I purchased and the cost of shipping to return the product that will not even turn on.Just wanted to inform others, I was not told this when I purchased it and was told how good the warranty was.Thank you

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RELEVANCY SCORE 76

I am really unhappy with hp warranty services i have recently bought a hp pavillion notebook due to some reason my windows got corrupted and now service center is asking me to order a recovery disk py paying money even though it is not a hardware issueI have to pay extra 1000 rs bucks to order the recovery disc even though my laptop is underwarranty . I am really pissed with hp servicesAnd me and my family have been hp customers for a while. If there is anything you guys can do to improveMy warranty status let me know.

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RELEVANCY SCORE 76

SN--CND6210ZFFProduct Number:  CND6210ZFFWindows 10 Home 64-bit My computer is approx 1-month old.  I purchased the 3-year warranty at that time, however, the warranty on the HP website still shows only the 1-year warranty.  Two previous email requests to support have gone unanswered.  In addition, I have spent almost two hours on the telephone with HP trying to resolve this issue.  I paid for the 3-year service, and should be provided the three year service.  Your help would be greatly appreciated.Respectfully submitted,Slingwing (Ron)

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RELEVANCY SCORE 76