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Lenovo Flex 5 (14'') New Purchase - Warranty?

Q: Lenovo Flex 5 (14'') New Purchase - Warranty?

Hello, I recently purchased Lenovo Flex 5 (14") laptop (Part Number: 80XA0011US). This comes with 16.0GB DDR4 2133 MHz and 1TB 5400 RPM+128GB PCIe SSD. I have 3 questions: 1) I am hoping I like the laptop. If for some reason, I want to return it, how many days I have? And, is that from the date of purchase or date of delivery? 2) I forgot to buy warranty with the purchase. How many days I have to buy warranty? 3) I bought accessory - Slim DVD Burner. Will this be attached to the laptop or is this an external one? Thanks!

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RELEVANCY SCORE 200
Preferred Solution: Lenovo Flex 5 (14'') New Purchase - Warranty?

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RELEVANCY SCORE 80.8

I purchased a Yoga 720 15" 2in1 three weeks ago and I am trying to decide if, when, and the type of warranty extentions I should get.I can add the " products " to the cart but I can not find the small print anywhere.  IF I decide to get additional coverage I would likely go for the maximum available but I want to know what the coverage is prior to purchasing it. I have two options available in addition to the levono warranty and  want to choose wisely.As it is I have over 11 months* remaining on the warranty but I think adding accidental coverage and on site service may be a good investment because I will be traveling with this laptop and I might be at the other side of the country if it breaks.I would appreciate advice on this topic. * I purchased it on 7/3/2017 and the start date for my warranty shows as 6/22/2017. Not sure what that is all about.

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RELEVANCY SCORE 78.4

HiI have purchased Flex 5 14 in model last month from US when travelled there now as I started using it I have noticed strange sound in fan when the laptop is tilted vertically. When I tried to contact Lenovo support in India they informed me it cannot be serviced in India. Please support and let me know how my issue can be resolved.   ThanksSamar

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RELEVANCY SCORE 78.4

Hi All, I stay in Australia.  I recently bought a Flex 5 from USA and it is still under warranty. last month it crashed and is not powering on since. I contacted the Lenono Aus site and they advised me they don't have spare parts for this model with them and i have to contact the US team to get my laptop serviced. Can is ship my laptop to US for repair, do they support this etc.. What are are my options here. Can someone helpme with this. Regards,Ashwin 

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RELEVANCY SCORE 74.8

Hi there,My Lenovo Flex 5's screen started to flick and sometimes most of the screen is covered by black flickering . When it is moved and especially when the screen is moved up or down the flickering appears. I bought this laptop new 3 weeks ago and I do not live in the United States and my laptop is not covered under international warranty plus it is not made in Brazil and it cannot be fixed in here because they do not have the necessary components.  Can I ship my laptop to the US for repair or is there something else I can do?Regards,Ana

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RELEVANCY SCORE 61.6

I'm a bit upset and fraustrated with my current situation.One of the reasons I purchased from the Lenovo website was the perks that the laptop comes with a pre-installed licensed MS Office 2013.Now, I just got my laptop today. There's Office 2016 pre-installed but with no license.How will I use this? Free trial will expire soon. And of course, this software is definitely a must-need.I can honestly say like it was a false-advertising at Lenovo's part.It might possibly be just in my case, or it has been this way with others. How can I fix this issue? I paid the full price, so I should received the item as advertised or as expected.I apologize if my message comes off as rude, but I did not expect it to be this way.I will be thankful for any kind of help.

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RELEVANCY SCORE 60.8

Hello,I've noticed athttp://support.lenovo.com/it/it/warrantylookupthat 3-years warranty started before I purchased my X1 Carbon .It probably started from the date it was manufactured, but I bought it a year later and I don't want to lose 1 year of warranty. How can I rectify the date?  PSI can still print a pdf receipt from online store where I bought it, is it enough?

A:Warranty started before purchase

Hello and welcome, MichaelVaughnTo update the warranty data contact your local Lenovo authorised service provider (though, I don't see those companies list in Italy in the on-line locator) or request online:http://lenovoemea.force.com/warranty?lang=enChoose "Base warranty cange / Purchase date update" item.FYI, this page might help to find the service company:https://support.lenovo.com/uu/en/iwslookupthink?linkTrack=MastubNavupport:Warranty%20and%20Repair:Wa...

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RELEVANCY SCORE 60.8

I bought a Dell Laptop on 14 October 2017. Its service tag is <Service tag removed>. But the following message is showing in Dell website with a shipping date of 14 Sept. Can anybody rectify this warranty wrong information? I bought it in Singapore. Please help me immediately.

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RELEVANCY SCORE 60

I bought a Dell Inspiron 15 5567 on 2/01/2017 from Reliance Digital Store Pune. Dell support assist shows that my warranty started on 14/09/2016 and will end on 14/09/2017. As far as I know warranty should start from the date of purchase on the invoice. So I searched a little bit and got to know about the ownership transfer process. I did that 15 days ago but still haven't received any notification regarding the same. Can you guys please help regarding this process. I don't know what to do now as my warranty will end in 12 days.

A:Dell warranty only for 9 months on new purchase

If the ownership transfer doesn't go through, contact the seller to find out why - if the system was originally sold through a grey market channel, you can indeed have transfer issues - your seller should be able to tell you.

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RELEVANCY SCORE 60

I purchased a product in june 2016 through best buy in june 2016, but it shows the date of warranty as Feb 2016. I verified with best buy and they also have the correct date of purchase as june 2016. How to get this verified asap? Any information will be helpful  

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RELEVANCY SCORE 60

Hello everyone. I'm thinking of purchasing a T470 and it appears that it comes with a 3 year onsite warranty as standard here in the UK (with the student discount anyway). My main question is that will I be able to make warranty claims even if I'm not in the UK? I'm going to be going to China in August and I'll be there for a good 10 months (maybe more) so I want to know if I'll be able to make warranty claims there. Going along with that, if I am able to make warranty claims in China, will I have to make the claim in Chinese to Lenovo China, and what is the chance that the technician speaks English (especially in a second tier city)? I'd say my Mandarin is "OK" at the moment but I know very few computer related terms. I think I could just about get by with what I know and the dictionary app on my phone, a roommate helping, or someone in the International Students office helping over the phone, but I'd feel much better having making the claim and talking to the technician in English if possible. Finally, I'll probably buy some RAM and a SSD from Amazon if the price is significantly cheaper than Lenovo. Will I have any problems with this if I need to make a warranty claim? Thanks in advance!

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RELEVANCY SCORE 60

planning to purchse p 51 from bhphoto. wanted to know if i can purchse extended warranty later. also if i can add international topup to it?

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RELEVANCY SCORE 60

I have purchased one Dell Vostro 3546 series laptop 2 days back i.e 4th June 2015. When I checked the Warranty details for my laptop (tag <ADMIN NOTE: Service tag removed per privacy policy>) it shows that the warranty will expire on 24-Dec-15 which is less than 6 months whereas the Dell provides the 15 months warranty for this laptop.
It shows that the product is shipped on 24-Sep-14 and thus the warranty will expire on 24-Dec-15 but how come the warranty will expire when the product was not at all purchased by customer.
I have purchased this laptop from authorized dealer under the bill from Nehru Place and request you to please let me know the solution for my problem.
Thanks
Prateek

A:Dell Warranty less than 6 months on new Purchase

You need to register the system with Dell (transfer ownership to your name) to initialize the warranty.
<<www.dell.com/support/retail/us/en/19/>>
Use the system service tag and the link above.

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RELEVANCY SCORE 59.2

My delete key had been wobbly and has now fallen off completely.  Warranty expires in mid-June.  I am travelling in Sweden until July, so warranty will have expired by the time I get back to Canada. 1. Can I get the laptop repaired here in Sweden using my HP warranty?2. If not, since I am reporting the problem before the warranty expires, can I get it repaired in July, after the warranty has technically expired?Thanks.

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RELEVANCY SCORE 59.2

how to purchase extended warranty online for my laptop

A:how to purchase extended warranty online for my laptop

Called Care Packs..sold online through this site: http://store.hp.com/us/en/care-packs-88343--1?jumpid=home_hsa_na_1_161016 There are limits as to the age of the laptop, etc. but if you are still within the original warranty or even slightly beyond it you are eligible to buy extended protection.  If this is "the Answer" please click "Accept as Solution" to help others find it. 

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RELEVANCY SCORE 59.2

Hello All, My Flex 4-1580 just got back from the Lenovo Repair Center, where they fixed the backlight and the microphone. Thrilled, I opened it up and proceeded to play games on it for a few hours, then closed the laptop. When I come back and open it up, the top of the screen is cracked and the touch is permanantly clicking at the top of the page. Upon further investigation, I noticed that the screen case was not properly reinstalled, as there are gaps that did not exist before I sent the laptop to Lenovo. I want to know if this repair is covered by my original Lenovo Manufacturer's Warranty, as I have a third-party warranty that explicitly covers ADH repairs. I would assume that Lenovo would cover it, as the damage here was caused by their oversight, but I wanted to make sure. I'm going to call their customer service number when it opens tomorrow. Reply if you'd like an update with how it goes!

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RELEVANCY SCORE 58.8

I had purchased Dell Inspiron 15 3558 laptop from authorized GTM Store on Oct, 2016. On checking warranty status, it is seen that the POW date started on August 31, 2016 which is shipping date. How could i resolve this specific issue, since all other waranties i.e, NBD, Limited Tech Support, etc are showing purchased date i.e, Oct 2016

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RELEVANCY SCORE 58.8

It seems Lenovo just rolled out new plans for  Thinkpad customer to choose their warranty add-ons. It moved from old optional plans with different extent of bundled products (e.g. ADP, KYD, Sealed battery) into an a-la-carte item model for the customer to choose. I compare Lenovo online sales website in HK, JP, SG and US and have the following findings: 1. Not all countries have rolled out the new warranty options scheme yet (e.g. Lenovo HK and Lenovo JP is still using old "bundled" warranty plan option) 2. Inconsistencies on the choice of additional warranty services available for Thinkpad customers (For Levono SG, Seal Battery, Keep Your Drive are not available as add-ons if the customer chooses Depot Warranty plan, while Lenovo US offers these add-ons to both Depot and Onsite Warranty. Meanwhile, Lenovo US customer need to buy an add-on for international warranty but Lenovo HK, SG offers the international warranty to all new Thinkpads they sold. 3. Lack of transparency on warranty add-on pricing. I noted Lenovo SG priced Seal Battery Add-on for T480s at SGD330 but same Add ons in Lenovo US is only quoted at USD$26. Can Lenovo explain why such discrepencies happen? And welcome you all share your findings on the Thinkpad warranty add-on offerings in your home country.    


























Thinkpa... Read more

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RELEVANCY SCORE 58.4

Hello!I received my laptop as requested in excellent shape. Two days ago, I smelt burning plastic coming out of the machine and it no longer comes on. I registered for my warranty and have more than 200 days left.Thing is, I'm in school out of the US and want it fixed and looked at.  What do I do?Please help. Thanks so much!PS: Nothing ever happened to the laptop. It never fell, over heated or made any weird noise. It just stopped working after the smell came out.

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RELEVANCY SCORE 58.4

Hello,
I want to know the warrant policy regarding the following issues:
I have a Lenovo Flex 2-14 laptop.
Will my warranty be void, if:
1. I upgrade my RAM to 12GB by making use of the two provided slots. 4 Gb Ram the implicit one and adding another 8 Gb Ram.
2. If I dual boot my laptop with Ubuntu Os.
Kindly let me know the warranty status in both the cases.
 
Mod's Edit: System model added to front of Subject line to improve visibility / clarity.
 










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A:Flex 2-14 - Warranty: Replacement policy

Hi wavare_ajinkya ,
 
Welcome to the Community Forums. 
 
As a general rule, CRU (customer replaceable parts ) will not void the warranty as listed from the hardware manual . However most upgrades on this model shows that such are considered FRU (field replaceable unit) , meaning you would have to open up additional parts and might require skill and specific tools thus CRU ID is N. (item6 page 72 ).
 
1. Upgrading your RAM however would not void any warranty.
We had same issue discussed on this thread . 
On quotes: " Similar to this query is this case  for the Z500 replacement of optical drive which is also a CRU Id - N and this thread. 
 
 
Warranty agreement :
 
What this Warranty Does not Cover 
- failure or damage resulting from misuse, abuse, accident, modification, unsuitable physical or operating environment, natural disasters, power surges, improper maintenance, or use not in accordance with product information materials 
-damage caused by a non-authorized service provider
-failure of, or damage caused by, any third party products, including those that Lenovo may provide or integrate into the Lenovo product at your request
 
Warranty is not covered if during the process of modification , damage or accidents may incur both on the replaced parts and the original devices ." 
 
The answer would be no , upgrading  the harddrive ,RAM will not void your warranty... Read more

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RELEVANCY SCORE 57.6

I am currently using a Lenovo Flex 3 1470 and the keyboard for it stopped working and now I can't type any numbers or activate any function keys. I have spilled tea on my laptop and got it wet in the past so I am now looking to get my keyboard replaced.  I have managed to find some Flex 2 14 inch US keyboards on eBay for less than $20 that look exactly the same as the one on my laptop, but I can't be certain unless someone confirms.  Are the 2 keyboards the same? 

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RELEVANCY SCORE 56.8

HiThe fan of my less-than-half-a-year-old T470 suddenly began to emit strange noise and I went to a local service provider in CA. My laptop was bought in Russia with a 3-year international warranty. The service provider told me that he might have to send it back to Russia, and they will consult with Lenovo within a week. That is a huge surprise for me, as shipping it back and forth might take a long time. Can I somehow request to repair my laptop inside the US and is there any opportunity to claim a temporary replacement for the time the laptop is being repaired?Thanks

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RELEVANCY SCORE 55.2

I am totally disappointed in Lenovo's customer support. My lenovo 710s was bought less than 1 year ago (as of 10/6/2017, when I sent it in for repairs) and had 2 years warranty (1+1 year of extended warranty). I sent my laptop for repair due to a white spot issue on the monitor, affecting viewing of webpages and videos. However, the laptop was returned after 3 weeks without any fixes/repairs, as Lenovo claimed that it was a cosmetic issue. I wrote a message on their customer care website on 3/7/2017. However, they ignored me and there was no reply to date.  I thought Lenovo is a reliable and popular brand. However, it turned out to be a horrible decision, much to my dismay! 

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RELEVANCY SCORE 54.8

So I have a Lenovo Flex 5 and a Lenovo Active Pen and the touchscreen works great with it. When I use writeIt by Lenovo, the pen has pressure sensitivity, but when I use any other software, I can't use that feature, and it is a pretty important one. Specifically, I need to use it with GIMP. I'm not sure if there's anything I can configure on that end for pressure sensitivity, but I hope there is some way I can use the pen for pressure sensitivity. Any help would be greatly appreciated

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RELEVANCY SCORE 54.4

So a few months ago i bought a used lenovo P50. 32 gigs of ram, 6820hq, Quadro M2000M. I'm using it as a daily workstation. I payed quiet a bit for it but it's a good machine and i'm generally happy with it.  Of course, one of the reasons i payed well for it was that it had almost 2 years of top notch international warranty remaining. It came from a German company, has been bought for company use in a big pack of maybe 50 or more pieces.  When i was buying it i checked the international warranty using the machines serial number. The lenovo website said i have more then 500days of warranty remaining. So i bought the machine and have been using it since then. Recently i tought that i was having problems with a malufunctioning USB port. Turned out it was my USB drive, not the port. But since i was thinking about RMAing it, not knowing that the port is actually fine. I went checking how much warranty i have got left. (This was about 3 months after i bought the machine).  So i come to the lenovo warranty check, type my serial number in and a nice suprise is waiting for me there.  Warranty status: expired, 0 days left. Together with the text:  This machine was sold by the manufacturer without warranty. Claims for warranty service will be rejected by the manufacturer.Origin: Factory Warranty  So okay lenovo, i understand that sometimes you sell machines with no warranty because the reseller is going... Read more

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RELEVANCY SCORE 54

Hey guys, first time here and I just want to inform you that I'm not a genius so please talk like you're talking to a 9years old kid..

So my problem is as the title says.. Well it started when I opened my laptop from sleep mode then it was hanging up and then it suddenly turned blue with sad face.. I didn't read the problem clearly but i remember it saying a problem about "kernel_????_????"..

I tried to hard reset my laptop cause it was taking so much time then it ended up stuck on the logo... Now I'm the one with the blue sad face...



Hope you guys can help me as soon as possible., thanks in advance..

A:lenovo flex 15 is stuck on lenovo logo

Right, you mentioned it turned blue with a sad face, that is a Blue Screen of Death (or proper term is Kernel bugcheck) which indicates something has gone wrong.
In order to help we'll need the .dmp files.
Follow these instructions:

http://www.techsupportforum.com/foru...ta-452654.html

Post back the correct files in your next reply, do note that it would be helpful if you uploaded them in another reply and not edit your first post as I won't get a notification via email you've edited the post.
It just helps me get back to you easier.

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RELEVANCY SCORE 52

Hello,
Heres the story, Ill try to be brief. I bought this computer K330-77273GU on 6/1.Lenovo - IdeaCentre - Desktop PCs - K Series- K330 Had a code for 20% off so I paid $800 for it. (Feel free to comment on the computer.) Needed it fairly quick so I shopped a bit but didn't dig too deep. My bad. After I received it I found this forum and started digging. Wanted to know exactly what was inside for upgrades later and I just wanted to know.

I found out Intel recalled some motherboards back in Jan. or Feb. I believe, but was shipping new mobos with the problem corrected. I have this mobo but said to myself surly the BRAND NEW COMPUTER I BOUGHT DIRECTLY FROM LENOVOS WEB SITE must have the new mobo. I sat on this info for a while but it bugged me so I called today. Guess what, I HAVE THE OLD MOBO.

I was told by the operator that the mobo could be replaced, the computer could be replaced or I could receive a refund. He gave me another number to call when I make a decision. Haven't called yet. What a way to do business. How long will they continue to sell computers with this defective mobo?


I realize the problem is with sata ports 2-5 and I am only using 0-1 now, but really. One of the reasons I gave Lenovo a shot was the IBM name behind it. That worked out well for me.

So now after Ive slowly installed my programs and data so if I had a problem I would know the culprit, I have to start all over. Thing is I was liking the computer.

Feel free to comment on the computer... Read more

A:Lenovo purchase gone bad

As Lenovo have given you three positive outcomes you've come out on top already.

Replace the motherboard, replace the computer or a full refund? I think Lenovo have made the right call.

Asking them to send you a far more expensive one than the one you freely bought is pushing the boundaries of customer service too much I feel.

If they'd done nothing or tried to fob you off, then you would have a gripe. As it is, take what you think is best for you - you've already said you like the computer.

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RELEVANCY SCORE 51.2

Hi there I tried linking my serial number and product number of my laptops  with my hp passport, but that does not seem to to work. The warranty checker start date november 2014 but we bought them in october 2015, so we are a year out. How do I update these, and am I able to link them to this hp passport account. Thanks for your time. All the best Matt

A:Warranty dates do not tally with my purchase dates

Hi melton , In this to get you warranty to be update please do contact the HP support line of your country with the Proof of purchase with the serial number on it . So that they would work on it and get it updated . HP Worldwide Telephone Numbers  http://h10032.www1.hp.com/ctg/Manual/c00047049.pdf Also as you have the the passport account  you can raise a request throught the support case management . r-K //Click on Kudos and Accept as Solution if my reply was helpful and answered your question// I am an HP employee!!

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RELEVANCY SCORE 50.4

Hi,I have a lenovo flex 2-15(model name 20405) but my motherboard (PN: 5b20g36374) is fried. Is a motherboard PN:5B20G36277 compatible to my system?Thanks

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RELEVANCY SCORE 50.4

As soon as I turn on my laptop the fan starts going full speed. The keyboard and touchpad does not work and the Wi-Fi won't turn on. The touch screen works so I can still use the laptop.
 

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RELEVANCY SCORE 50.4

Problem: Press power button, turns on and no display. Press power button to turn off then press to turn on, doesn't turn on but power button light is flashing. Plug in the charger and turn the Flex 10 off and on again, still not on. Tapping the keyboard, touchpad hoping something happens, no. Give it a couple more seconds then it turns on. Lenovo loading sign comes up then goes to blue screen saying "collecting data because there was an error then will restart for you", restarts. "There was an error with loading Windows. Given two options; option 1: Choose a recovery setting or option 2: restart". Both options have been clicked before and nothing has happened. This time tried choosing option 1 again and the screen starts flickering and Flex 10 turns off. Flex 10 has been opened from the back to check if memory, HDD and all else is correctly in place.  Any solutions? Could the battery be the problem?Is it worth replacing it altogether? Thanks,Scott

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RELEVANCY SCORE 50.4

Hi guys first post ever making and i am going to ask you guys if there is anyways i can add more ram to my flex  3 model 80ly i bought a 4 gb hoping to make a total of 6gb ram but cant figure out where it is 

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RELEVANCY SCORE 50.4

Hi All, my laptop was accidently fell down and the right side panel of the screen is broken. To make it precise - the display panel edge right side is broken. Can this be fixed. Also from the day it has fell down when I restart or start the laptop post shut down it takes almost 10 mins to login. Pls someone help me how to fix this.

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RELEVANCY SCORE 50.4

? ???? ?????? SSD ,?? ???? ??? ???? ????? ??????? ??? HDD ? ??? ??? ? ???????? ???? CD ?????????,?????? ???? ? ???? ????????? ???? HDD? ??? ???????????? ????? ??? ??????? HDD ???? ? ????????? ?? USB2.0 ??? USB3.0.

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RELEVANCY SCORE 50

I replaced the battery pack of my lenovo flex 2 14 20404 following standard procedure(i THINK). Now, the laptop wont come on but the board recognizes the battery and the indicator(white) comes on when a charger is connected with the battery in place. please help. Is it possible that there's a failsafe put in by lenovo such that only service centers can replace batteries? 

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RELEVANCY SCORE 50

I have a lenovo flex 2 14 and it doesnt turn on.. I think the motherboard is dead and i'm trying to get a new one. I bought the computer in Austra and I can't find the part, I even asked a lenovo part retailer and he couldn't find it.. Anyone knows how could I get lenovo to find it? The computer is under warranty but right now i'm in USA and i cant send it in so i would like to buy the motherboard and have it shipped to the USA so I could replace it myself.Any ideas?Thank! PS: the computer S/N is WB15534056and the motherboard part number is 5B20G36323

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RELEVANCY SCORE 50

Hi everyone! May I check if Lenovo Flex 2-14 (Model: 20404, Core i7 4510U) support 2TB 2.5" Seagate Firecuda HDD? The z-height is just 7mm so it should fit perfectly. Just that I am not sure if the particular size and model are supported or not. Hope to hear from you guys soon, thanks in advance.

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RELEVANCY SCORE 50

Hi Sir i have problem about Fn key on the Lenovo Flex 14it can't press F1-F12 directly because it must press the Fn+ these key.do you have the way for solve this problem? Best Reagard











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A:Lenovo Flex 14 Fn key problem

hi synes55
 
Welcome to Lenovo Community Forums!
 
When you press the Power to turn it on start hitting the Fn+F2 and F2 only simultaneously.
It should get you to a bios settings
   Go to the Configuration tab and look for the "Hotkey Mode" option Toggle that to Disable the hit F10 or Fn+F10 to save and Exit
 
It should switch the use of F keys to legacy
 
Hope this helps
Cheers!
 
 




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