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HID sensor collection: This device cannot start. (Code 10) Failed to initialize sensor from HID collection descriptor.

Q: HID sensor collection: This device cannot start. (Code 10) Failed to initialize sensor from HID collection descriptor.

I have tried a few different windows images, windows troubleshooting feature, and the latest versions of the drivers.
I've tried uninstalling and reinstalling drivers, disabling and re-enabling, re-imaging, updating windows. None have had the effect of actually making it work. I'm running win 10.0.10240, on dell latitude 5285 and 5289. This is affecting the entire Intel Integrated Sensor Solution Driver and all the included sensors, compass, accelerometer, gyroscope GPS and ambient light.

hardware id: HID\Vid_8087&Pid_0AC2
I would like to resolve this so that we can order tablets and have them work right in our org.

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Preferred Solution: HID sensor collection: This device cannot start. (Code 10) Failed to initialize sensor from HID collection descriptor.

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)


When I go into Device Manager I have the Sensors part of my x360 open and two of the HID Sensor Collection V2 Drivers with a yellow triangle. This laptop is barely two weeks old. I have had other issues where when i've started it in tablet mode or turned on tablet mode it then hasnt gone back to desktop mode when i turn it back to a laptop and the keyboard and touchpad stop working. I'm wondering if these are linked? I've seen a previous post about a HP Sectre and done the solution for that but nothing has improved or changed. I have also uninstalled the drivers and restarted my PC so they install from scratch and still no improvment. To try and solve the issue of the keyboard and touchpad not responding after waking from sleep in tablet mode i have updated the bios and changed a setting in the power options to off as from other posts. The error message I get is as follows: "This device cannot start. (Code 10)Failed to initialize sensor from HID collection descriptor." Only two of them do it out of the three listed. Any help or suggestions would be greatly appreciated!

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Dear Sir ,,I have aproblem in HID Sensor collection v2 get yellow triangle , i have windows 10 in i was installed all drivers from HP  website , so the windows can not rotate in tablet mode , pleasse help me.  Thx for all

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HI all, I have had a couple of occassions over the last 2 days where my keyboard and touchpad cease to work and the screen stays inverted. After googling the issue I found it had to do with the sensors in the Device Manager and when I disable the option and sleep and turn back on the PC all works fine.   Is this an issue anyone else has discovered? This along with the Delete and PrtSC keys not working is leading me to believe I may have a faulty unit... Appreciate any feedback. Regards, Matt

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Hi Guys, I bought the Yoga 13 with Windows 8 but the non pro version.  I wanted the pro version on so I can connect to a domain so I did a clean install - where I deleted the partition with the old OS. Everything went great and all drivers that were are on the other partition that I left alone installed fine. Here is the problem:  I noticed that the auto-rotate functionality no longer works.  After doing some research I found that the HID Sensor Collection is what controls this.  If I look at the device manager I can see that their is a exclamation point next to the HID Sensor Collection Driver along with the Light Sensor driver. They both give me the error:  This device cannot start (Code 10). The process hosting the driver for this device has terminated. I tried uninstalling and reinstalling the driver - this didn't help.I've tried searching for this driver online - no luck.I tried using the "update driver software" and it says:  Windows has determined that your driver software for this device is up to date. Any ideas how I can get the HID Sensor Collection working? Thanks for your help!


Go to Solution.

A:Yoga 13: HID Sensor Collection : Auto-rotate functionality

Sorry, I don't have a solution. But I think I followed the same steps you did and my sensors do work - they are a little flaky (i.e. the compass sometimes tells me south is north) but that's not the same thing as your issue ;-)I deleted the original OS partition but left the LENOVO partition in place. I made 2 new partitions, installed Win8 on one, put my data on the other. Then I ran each one of the driver installers in the LENOVO partition. Device Manager does not show me any problems.The HID Sensor Collection driver says:Driver Provider: MicrosoftDriver Date: 4/21/2009Driver Version: 6.2.9200.16433Digital Signer: Microsoft WindowsThe two files listed are in System32/Drivers:UMDF/SensorsHIDClassDriver.dllWUDFRd.sys

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We recently purchased some of the Inspiron 5378 2 in 1 laptops. I installed Windows 10 Enterprise x64 LTSB 2015 like I have on the previous model they are no longer making, Inspiron 5368. The problem is the device "HID Sensor Collection V2" driver on dell's website nor any of the drivers from windows update will work. In device manager three out of four parts of the HID Sensor collection v2 have an error code 10 (device cannot start) failed to initialize sensor from HID collection descriptor. Specifically Locations 0, 1, and 2 are the devices not working. The machines came with Windows 10 Pro and the drivers are working correctly. I was under the assumption the driver pack in pro would be the same for enterprise but, I could be wrong.
I have tried uninstalling the drivers and re-installing them, some forums have mentioned disabling auto-rotate but that option does not show up for me anywhere. Microsoft says the manufacturers make the drivers not them and would not help unless we purchased a $500 service contract and the Dell technical representative said they do not support windows 10 enterprise for those machines and would not help me further. I am at a loss to what to try next any help would be appreciated. 

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The initial setup of the FP sensor for Power On PW in Bios and also for logon to Win 10 went smooth.However, it happens in a few days already 3 times that the re logon to Windows after time controlled lock of Windows with FP sensor didn't work.After signing on manually to Windowsusing the keyboard the FP sensor had an error code 45 in the device manager, "currently this hardware device is NOT connected. To fix this problem, reconnect the hardware device."My workaround is shutting down the machine, fire up again, go in Bios settings, just walk through Security Fingerprint settings, change nothing, but nevertheless save changes and let it boot again.The logon process to Windowws then works again and the FP sensor no longer has the error code in the device manager.The workaround works, but is of course annoying anyway... Any idea how to fix this?

A:T450s/Win10Pro/Synapsis FP sensor Error Code 45 in device manager

Hi, I also have this problem for several days. Now I don't know how to resolve it.

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hey, im having problems with plugging in my mouse to any USB port, this just started around an hour ago. ive checked on the brand's website which carried no complaints on problems like this with the same mouse. tried pretty much everything, even looking
it up on youtube and forums... Nothing has worked, worser still, i got it for christmas and its stopped working, ive looked though the device manager too. Please try and help me, if u can. I use Razer Naga Waith Red if that helps


A:Windows has stopped this device because it has reported problems. (Code 43) A request for the USB device descriptor failed.

Hi onyx,
This error means a device driver notified the operating system that the device failed. This circumstance can occur if the device hardware fails or if the device driver fails.
Have you tried to update the device driver for test?
Please follow this guide trying t resolve this issue:
Code 43: Windows has stopped this device because it has reported problems
http://technet.microsoft.com/en-us/library/cc725873(v=ws.10).aspxKaren Hu
TechNet Community Support

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So I have five options for a screen brightness: Darkest, Darker, Suggested, Brighter, Brightest. So the "Suggested" options, as it may seems, supposed to use the light sensor and adjust the screen brightness corespondedly but instead it has the fixed brightness level, right in the middle between Darker and Brighter. It can never be the "Darker" or the "Brightest" as you may expect, it has always fixed value.  So my question is: Are there a way to make the light sensor actualy do the usefull job?

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I'm experiencing slim keyboard not being recognized in the Windows 8.1
The keyboard was working fine until just one day it just stopped working.
I tried factory reset literally 8 times along with most recent BIOS update and dell's recommended update software. + power setting --> disabling power saving on USB
It still come up as unrecognized each time even with fresh reinstall.
I was wondering if this is a hardware issue or just software bug from factory reset.
I don't think there is a available driver for this kind of problem is there?

Log Name:      Microsoft-Windows-Kernel-PnP/ConfigurationSource:        Microsoft-Windows-Kernel-PnPDate:          8/6/2016 1:09:35 PMEvent ID:      411Task Category: NoneLevel:         ErrorKeywords:      User:          SYSTEMComputer:      DellDescription:Device USB\VID_0000&PID_0002\5&1347b1a9&0&4 had a problem starting.
Driver Name: usb.infClass Guid: {36fc9e60-c465-11cf-8056-444553540000}Service: Lower Filters: Upper Filters: Problem: 0x2BStatus: 0x0

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i have acer e1-571 notebook.running windows 10.from last few days my pc giving this error-Currently, this hardware device is not connected to the computer. (Code 45)

To fix this problem, reconnect this hardware device to the computer.

A request for the USB device descriptor failed.                                                            
                                                                i have tried all kind of suggestions
given by microsoft related this problem .but   cant solved.card reader ,pen drive ,external keyboard ,or external mouse no one working.2.some  random  keys  is not working .please fix my issue .

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I upgraded to Windows 10 a while back. Every time I open the computer I get a pop-up notification telling me the USB device is unrecognized. I have no USB devices in any of my 3 USB ports.
I sent my computer in twice. No help. They just uninstalled everything and reinstalled everything and told me it should be fixed. It is not. I then went about updating every driver in my Device Manager. I uninstalled the Unknown USB Device and then updated
other drivers. Certain drivers (such as PCI Express Root Port #3 - 9C14) when updating would also reinstall the Unknown USB Device, which I would then uninstall and keep working down the list. At the end of updating EVERYTHING I scanned for hardware changes
and "found" the Unknown USB Device. 
From what I can tell, and I know very little about this stuff, my computer can't name one of my USB ports. Since it can't figure out what it's called it can't download the proper driver for it. Since it can't download the proper driver it can't work properly.
The practical result from this is that one of my three USB ports does nothing when I put in any USB item (connect my android phone, thumb drive, presentation clicker, etc).
I've looked on tons of forums. My current thought is that if I can tell my computer what the deice is or download the right driver and tell my computer to use that driver for this device it should solve my issue. But I don't know how to know what the name
of the USB port should be (I imagine it woul... Read more

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Windows has stopped this device because it has reported problems. (Code 43)

location : Port_#0001.Hub_#0003

Unknown USB Device (code 43)
For the past few weeks or so one of my USB controllers seem to have been malfunctioning. but it was working fine a month ago ,before that i fully recovered my notebook by pressing f11 using hp recovery manager but i lost my finger print sensor as malfunctioned then i tried to clean reinstall windows 7 home premium 64
bit , and activated again using the genuine product keys . all drivers updated but not with fingerprint reader . if i remove the ribbon cable of fingerprint device from the zif connector then i see no more this error in device manager . if i again insert the cable in to that zif connector , then after power on i see the same error in device manager .
uninstalling the Unknown Device through Device Manager does absolutely nothing if any device is plugged in to USB. Doesn't matter which device, the device itself will continue working but Windows will try (and fail) to reinstall whatever driver it thinks is missing, so the Unknown Device comes back straight away.

A:unknown device fingerprint sensor issue

Hello salluhassan, I worked in an HP call center doing support on HP laptops I have seen this work on different problems from malfunctioning keyboards, USB ports, fingerprint scanners and laptops that refuse to power on. In fact it is the first step in a lot of HP's logic flows. This does not work every time nor does it solve all issues but it's worth a shot. HP refers to this as a hard reset, remove your battery unplug your A/C so no power is going to the NB hold power button down for 30 sec reconnect and power back on.

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hi i have problem in my pavilion m6 1005tx  biomatric device is not working properly i scroll my fingur in validity sensor one take properly to start the lappy but after some time i scroll my fingur then not working ...when i buy this lappy work properly ....when we scroll 2nd time lappi goes to sleep mood but now lappy not goes to sleep mode..... Validity Sensors (WBF) (PID=0018)  plz tell me solution                                                                        Thanking you                                                                                                        &n... Read more

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Hi There,
I'm getting the errors below and but I have not got any BSOD.
The errors I'm getting in eventviewer are Pku2ulog failed to start 0xC--35, Negolog failed to start, IDListenLog failed to start, P2PLog failed to start and HomegroupLog failed to start, all with the same failure code 0xC-- 35.
This is what the logs files says about each error.
Unknown( 10): GUID=c36a26fb-03a9-d591-3984-dc17e4a48527 (No Format Information found).
Unknown( 89): GUID=fc9d5ca5-e6c8-627c-be74-e6e0a98bbf57 (No Format Information found).
Unknown( 37): GUID=2553184f-6f2a-3198-ddb7-93ab1ad2d125 (No Format Information found).
Unknown( 10): GUID=418a567f-b393-1423-26aa-123149ef8882 (No Format Information found).
Unknown( 12): GUID=96f7a94a-4343-6ede-ff2b-dd1dafeed500 (No Format Information found).
However, the 'Unknown(xx)' number changes times to times.
Could you help me please?

Thank you very much for your attention.
Best Regards.

A:Errors Pku2ulog failed to start 0xC--35, Negolog failed to start, IDListenLog failed to start, P2PLog failed to start and HomegroupLog failed to start, all with the same failure code 0xC-- 35.

If you have Home group set up, please go to Control Panel ? Network and Sharing Center. Choose homegroup and sharing options and click ?Leave the homegroup?.Juke Chou
TechNet Community Support

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Dear HP Support Team,  I reasently installed a HP HS3110 HSPA+ Mobile Brodband Device in my HP Zbook 15 G2 device (G7T32AV). Since then I have seen that I am able to acces the UMTS Mobile Network.  Unfortunatly I cannot understand how to start the GNSS Sensor that is built in the HP HS3110 HSPA+ Mobile Brodband Device. For I also de remember connecting the GPS and Main antana cabels into the module but do not understand why the GNSS Sensor isnt working or starting?  My laptop specs are as followed: https://www.dropbox.com/s/xvk291mtz2te42o/DxDiag.txt?dl=0 Can you please inform me how to start the GNSS Sensor built within my HP HS3110 HSPA+ Mobile Brodband Device?  Thank You & Kind Regards, Paul Varghese  

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After a bios update that happened on 04 Oct 2018, the fingerprint sensor stopped working. And when I checked the device manager it says, "Currently, this hardware device is not connected to the computer. (Code 45)". Any idea how to fix this?

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Hi all! I just got my 6st gen Carbon X1 - beautiful device, I'm loving it. BUT! Out of the box the fingerprint reader didn't work properly. Kept disconecting. So I updated WIN 10 and installed all the drivers plus the BIOS. Now, under the Device Manager, it just says "This device cannot start (Code 10)". I tried reinstalling the drivers, manually and through Vantage - no go. I keep reading that this turns up as a problem sometimes, but most people solved it through driver reinstalls. Doesn't work here. So, before I return it - any ideas? Thanks.

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I had an HP 3D Drive Guard error after installing device drivers from Device Manager in Control Panel.  I looked at Google for answers and they said to find the correct driver on HP website, sp71811, uninstall the old driver and install the new one for this notebook.  I did that and got a missing .dll error after rebooting the machine.  I was told to uninstall again and reinstall and to be sure to reboot after the uninstall.  The install stated that it was incomplete that files were not completely installed.  I got an error message about a missing .dll file (don't have the error code now).  Something about a stack file error.  So I went to the device manager and uninstalled the driver for HP mobile data protection thinking that I could reinsall that from device manager but it removed the accelerometer.  Now I cannot unload HP 3D DG because of the missing accelerometer.  How can I get the accelerometer back and fix the original problem with HP 3D DG??  

A:HP Mobile Data Protection Sensor Missing in Device Manager

OK, the mobile data protection sensor came back in the device manager and I updated the driver.  Then I uninstalled the HP 3D Drive Guard and reinstalled the latest version for my notebook again.  I still get a VCRuntime140.dll missing error at start up.  It tells me to reinstall the HP 3D Drive Guard again.  Any advice for how to fix this?  

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I was just working happily when my Microsoft Bluetooth Mouse just suddenly stopped working.
The Bluetooth settings page says "Bluetooth is turned off" and there are no options on the settings page or the system tray to turn Bluetooth on.
The Device Manager now has "Unknown USB device - device descriptor request failed" where it did not before.
Other devices all seem to be working fine - USB devices plugged in are being recognized and work properly. Only BT seems to be broken.
I've tried:
uninstalling the device and rebooting
installing the latest updated chipset drivers from the dell website
windows updates
pretty much all of the advice here: http ://troubleshooter.xyz/wiki/fix-usb-device-not-recognized-device-descriptor-request-failed

Any other ideas?

A:XPS 15 9550 Bluetooth stopped working (Unknown USB device - device descriptor request failed)

So in desperation I just went into BIOS settings to see if there are any BT settings that may have become disabled. I didn't see any, and I didn't change any other settings.
After rebooting, BT and my mouse is now working again.
Something seems to be really flaky here, but hopefully this will help others with the same issue.

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I have a samsung 850 Pro SSD and would like to know how to clean the drive with garbage collection/TRIM. Do I let the PC idle or something?

Things I should mention:
-PC is set to AHCI and I only have one drive attached to it.
-Trim is enabled
-I have over provisioning set to 10% of drive using samsung magician.
-Disk defragmenter shows the drive is 33% fragmented. I've never defraged the SSD and have defragmentation schedule turned off.


A:Samsung 850 Pro ssd- how to start garbage collection/TRIM

It sounds like you have everything set up correctly. There is no need to do anything about garbage collection, in fact I don't think you can do anything, the SSD does that itself.

Disregard what Disc Defragmenter says & don't defrag a SSD.

I have a Samsung 840 Pro & I use the Samsung Magician software as well & it has been in use for over 12 months now without any problems.

So just enjoy your SSD & let it look after itself .

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Hello, ok so after recently doing a clean install of windows 10(please don't get me started on that mess). my system has been plagued by random usb drops. it's where everything connected via USB suddenly disconnects then reconnects out of the blue. well I was using a Rosewill Transenclosure RX200R-APU-25B USB 3.0 dual 2.5 hard drive enclosure and transferring files from one drive to another (connected via USB) when one of these drops occurred. Now whenever I plug in my hard drive enclosure in a windows warning pops up and says "the USB drive that was just connected Malfunctioned and could not be installed" and in system manager it says "Unknown USB device (device descriptor request failed)". I know it's not the hard drives because I can remove them and use another connection and they work fine, all files intact. It's just now my hard drive enclosure won't recognize. This also happened to a "Loot crate exclusive Game of Thrones stark sigil 4GB USB stick I plugged in and turned into a windows 10 install drive. When I plugged it into use it after the windows media creator said it was done the USB stick was raw and unformatable. Please help. Microsoft keeps telling me it's a hardware issue even though it happened on two different systems. both operating windows 10 never any issue with windows 7 or 8.1

Dell N7110
i5-2450M about to upgraded to an i7-2820 if I can get this USB issue under contol
16GB Samsung DDR3 Ram
3-750GB HDD, 250GB HDD
EVGA GTX 1... Read more

A:Unkown USB device (device descriptor request failed) after disconnect

The driver could have been corrupted please re install the drivers for dell. Hope this helps

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I plugged my android device to my PC by usb ..it is saying USB device not recognized. Please help me.

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Can any help with this problem? Have a Pavilion G6 with no USB 3.0 as I am aware. USB (3 ports) not working.However, when the plugged the mobile, the mobile does get charged. Device Manager shows "Unknown USB Device (Device Descriptor Request Failed)".   Running Windows 10 64 bit. Tried everything like uninstalling, updating etc as the information on the internet. Also, updated the drivers using Driver Easy but still getting the error. Any suggests, please? Thanks in advance. Sanil Sukumaran.

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Hello,  I seem to be having an issue with my Thinkpad T470p. I've had it for about a year and a few months ago, all the 3 USB ports stopped working and so did the integrated camera. It would work at times and then stop working. For the past 2 weeks, everything has completely failed. So far I've done the following: -I've reset the BIOS to default settings and still there is no change.-The USB ports are enabled in BIOS settings as well. -Fast startup is diabled-The autosuspend for USB devices has been disabled in the power settings as well-All drivers have been updated using the Lenovo System Updates-This is a fresh install of Windows 10 so there is no previous state that I can go back to. (It wasn't working when I was running Ubuntu either even with all the right drivers installed.)-Troubleshooting cannot seem to find a fix for the error either One weird thing though is that my WD Elemnts HDD works fine when plugged in to any of the USB ports but other than that nothing else works. Any and all help will be much appreciated. My warranty expired just before these issues started so I don't really think I can get it repaired by Lenovo services.

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After installing Windows 10 anniversary update, I get the following error in the device manger: Unknown USB Device (Device Descriptor Request Failed)

Tried uninstalling and restarting PC. Reinstalled Windows made from media tool. Nothing fixed it. Did a google search and nothing has worked. No USB drivers on the PC maker's website.

Any ideas?

A:Unknown USB Device (Device Descriptor Request Failed)

You can try going into device manager > select show hidden devices and delete all "inactive" usb device appearances. In my example below, there would be four. Once done, reboot and try your device again:

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Fresh install of Windows 10 and the last driver I need to sort out is the above.

I believe it is my powered USB 3 hub to which I plug in my keyboard and mouse. Technically it is working but I don't like seeing yellow triangles on devices.

So are there any fixes?

A:Unknown USB Device (device descriptor request failed)

If it's a generic USB 2.0 Powered Hub then technically there's should be no drivers needed by Windows, if it's a USB 3.0 Hub then I'm unsure (since I don't own any USB 3.0 Hubs).

Might be a Windows bug, basically Windows can't find the description information to display the Hub's name in the Device Manager example: Generic USB Hub, Root Hub Device, etc....

I'm pretty sure everything is working as should, you're good minus the minor annoyance if all device connected through the USB Hub is recognized by Windows; if you right click Properties on the yellow triangle it probably says "The Device is working properly".

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My computer keeps telling me Unknown USB Device (Device Descriptor Request Failed), so I looked up how to fix it and they told me to uninstall it then scan for hardware changes and it will reappear working properly. Only it did not come back working properly, it came back the same. I am also 98% sure that this "unknown USB device" is my built-in webcam that has never once worked. So if someone wants to help me out and allow me to use my webcam that would be great!

A:Unknown USB Device (Device Descriptor Request Failed)

Hi there, can you first tell us what is the Name and Model number of your system?

What OS are you running

im sorry if you already listed this, as I cannot see your specs from the Windows Forum App..

I take it this is a laptop?

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Im running windows 10 on an HP laptop, 64 bit, and i just got a micro usb to usb device so i can transfer stuff onto my phone. It worked when i first got it but now it comes up with a Device Descriptor Request Failed and a Code 43 error. Ive tried updating
the drivers, restarting my laptop, and plugging it into different usb ports but it still comes up with the error. Any suggestions? 

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I have bought a new windows 8.1 Toshiba laptop when I connect my external hard drive witch was working ok before it's telling me - unknown usb device (device descriptor request failed) code 43

A:unknown usb device (device descriptor request failed)

did you try to go to power manager, shut off usb power saving

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Turned on phone and said to plug into computer with USB and open Hisuite.  Is it an app that i can download and also how do i get the computer to recognize the phone?

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1.)So my mouse(Corsair Harpoon RGB) was recently just working fine until one night i unplugged it and put it into computer and on that computer it didnt work so i went back to my laptop to plug it in there, but it showed the same problem it didnt respond the logo didn't light up so i went to the device manager and it said *title. So how do i fix this is there something with my mouse is there something with my software?
Oh yea and on top of that i have 2 more issues that i jut can't solve by myself.

2.) Unknown USB-device(port reset failed)
3.)DVD Drive(optical drive) doesnt show up on the device manager but it sounds like it's working and it opens and closes.
4.)Front ports of my PC doesnt work if i plug an USB in it doesnt do anything (it does work perfectly in the back)

I don't know though if i should make more threads but they somewhat relate to each other,
that's why they are just in 1 thread. If you need to ask any question, need pictures , my specifications or anything else just ask me.
Thanks in advance!
Best regards Hao.

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Hello,I have been facing a problem with my USB devices for the past few weeks. Whenever I connect a USB device (mouse, iPhone or even a USB), I get the error Unknown USB Device (Device Descriptor Request Failed) Windows has stopped this device because it has reported problems. (Code 43). As a result, i am unable to connect any USB device to my computer which is very frustrating.
In addition to that, I have also discovered that my Bluetooth Devices also shows a similar message Unknown USB Device (Device Descriptor Request Failed) Driver Error. I tried to connect devices (phone, a wireless headset) to my computer but that also failed. I have tried various solutions from the internet (disabling/uninstalling USB devices, reinstalling Bluetooth drivers, etc) but none of these seem to fix the problem. I do not know what the root cause of this problem and i would be very happy if you could guide me on this problem. Following are the details about my laptop and windows along with a screenshot of the errors:
Laptop - Lenovo G50-70, Core i5, 8 GB RAM
Windows 10 - Version 1809 (OS Build 17763.253)
Would appreciate any help that you could provide.Regards,
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.

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I have had the Microsoft Wireless 2000 Keyboard and mouse for 10 months and it has been working fine. But recently when I plugged it in I got an error message which said :The last USB Device you connected to this computer malfunctioned. and Windows does
not recognize it.
I opened Devices and Printers and it said Unknown USB Device (Device Descriptor Request Failed).

Also it is on Windows 10 Home

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Hello,I have been facing a problem with my USB devices for the past few weeks. Whenever I connect a USB device (mouse, iPhone or even a USB), I get the error Unknown USB Device (Device Descriptor Request Failed) Windows has stopped this device because it has reported problems. (Code 43). As a result, i am unable to connect any USB device to my computer which is very frustrating. In addition to that, I have also discovered that my Bluetooth Devices also shows a similar message Unknown USB Device (Device Descriptor Request Failed) Driver Error. I tried to connect devices (phone, a wireless headset) to my computer but that also failed. I have tried various solutions from the internet (disabling/uninstalling USB devices, reinstalling Bluetooth drivers, etc) but none of these seem to fix the problem. I do not know what the root cause of this problem and i would be very happy if you could guide me on this problem. Following are the details about my laptop and windows along with a screenshot of the errors: Laptop - Lenovo G50-70, Core i5, 8 GB RAMWindows 10 - Version 1809 (OS Build 17763.253) Would appreciate any help that you could provide.Regards,Usman

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I know that a similar question has been asked before but, not with the last part of the message, (Device Descriptor Request Failed). I get this, in Device Manager, and I have searched for an answer on the net. Also it is a Code 43. I went through my laptop, with an HP Technician this morning, I might add at a cost of 5p/minute, for 30 odd minutes. He has said that because I had gone over to Windows 8.1 and the recovery discs I made will not load, to put back in Windows 8. I have to send the laptop back for re-installing the OS, because Windows 8.1 do not have the update for my problem. Also the R.H. USB socket has a failure ID:0GAPTK-6T7716-MFPWWK-8D1Q03. I personally think that this is all what the problem is. a duff USB. Is this a cop-out???
My question is; has anyone heard of Windows 8.1 having driver WHQL problems?? Very.

Any/all ideas, appreciated.

ps, I only found out the problem with the usb when I tried to download a Mobi file to a Kindle for my wife. The other usb's work OK.

A:Unknown USB Device (Device Descriptor Request Failed)

Is there only one USB port on the right hand side? Sometimes manufacturers connect internal devices via an unused USB port internally. USB ports are usually in groups of two, seeing only one port is usually a sign that the wiring has been redirected internally to something else like a Bluetooth adapter or wifi adapter. It may even be a card reader or touchpad. Is anything like that not working? If it is start looking for a driver for it.

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can start microsoft solitaire collection in windows 8.1

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Most of the threads on this error are old, (2015) so I am starting a new one. I only notice it when I happen to be in the device manager. I have no problems with any of my connected USB devices (that I have observed).

I have tried uninstalling it, and rescanning and it pops up again, so apparently it is something that is connected. Without disconnecting All of my USB devices one at a time (which I am wont to do, as it is not bothering me, other than that it is there!) It has been there for quite a while, so apparently is not anything new being connected.

Is there no way to identify WHAT is connected to this port, or even what port it is?

BTW, it only shows up in the USB Controller section, no matching errors in any of the devices themselves!

Curiouser and curiouser...

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HelloI need your help !I have a Lenovo Yoga 2 13. For a few weeks the start menu automatically opens. This occurs at the slightest movement of the computer. At the same time, you hear the motion sensor of the computer trigger. I disabled the tablet mode. There is no viral infection. Windows 10 is up to date.Maybe I should disable the motion sensor ? But I don?t know how to do it.Thanks in advance for your adviceJulien

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Let me start out by saying that I've googled the shit out of this problem, tried several things, and nothing worked.

I have a D-Link USB 2.0 Hub that I got about a week ago. It's been working awesome up until recently. It's a plug and play device, however windows is failing to recognize it, and thus making everything I have plugged into it unusable.

In the 'Device Status' box it says:

Windows has stopped this device because it has reported problems.
(Code 43)A request for the USB device descriptor failed.

And in the 'Events' tab, there's a few listed, I'm not sure if they are much help:

Device not migrated

Device USB\VID_0000&PID_0002\6&1330e4d7&0&3 could not be migrated.
Last Device Instance Id: USB\VID_0000&PID_0001\6&3AE11B61&0&1
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Location Path:
Migration Rank: 0xF000FFFFFFFFF100
Present: falseStatus: 0xC0000719

Device configured (usb.inf)

Device USB\VID_0000&PID_0002\6&1330e4d7&0&3 was configured.
Driver Name: usb.inf
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}Driver Date: 06/21/2006
Driver Version: 10.0.14393.0
Driver Provider: MicrosoftDriver
Section: BADDEVICE.Dev.NTDriver Rank: 0xFF0000Matching
Device Updated: falseParent
Device: USB\ROOT_HUB30\5&35f8b9e6&0&0

Device not started

Devic... Read more

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Hi all,

(Unknown USB Device - A request for the USB device descriptor failed)

Massive problem I have encountered since buying a new laptop pre-installed with Windows 8.1

I have 3 external USB storage devices - 1x Corsair "Slider" 64GB, 1x HiTachi Touro 750GB, & 1x HiTachi 4TB external drive. ALL drives are coming up with the same error message and are not being recognized by Windows 8.1

The strange thing is, I also have another 2 PCs - one with Win7 and one with WinXP and the drives work without issue.

I've spent the last 4 days scouring the net looking for answers, and thus I am here hoping someone can shed some light as to why ALL of these drives do not work on this new laptop pre-installed with Windows 8.1?

Even stranger still is I have other thumb drives, a cheap Transcend 32GB (which is USB3.0) and a few cheapo (USB2.0) drives of various sizes by Strontium, Lexar and so on which work perfectly.

But the one that has me o.O is an expensive 64GB thumb drive called the Mach Extreme which also works perfectly with this laptop???

So all up 2x HiTachi drives & 1x Corsair thumb drive are not working and its driving me bonkers!

If no drives worked at all, then I would be seeking the manufacturer for maybe a faulty component. Dodgy USB ports, or maybe a motherboard problem. But having a handfull of drives, of various makes, sizes and both USB3.0 - 2.0 fully working leaves me scratching the old chrome dome as to what could be the issue

Would really real... Read more

A:A request for the USB device descriptor failed. (error43)

You can mark this thread as SOLVED!

Okay here's the fix that worked for me, maybe it will work for you.

I've always updated drivers, WinXP, Win7 and so on, the same way - download the driver, go into device manager and select browse, then point windows to the downloaded driver to update the necessary files. Its always worked that way for me for as long as I can remember.

Not so it appears with windows 8 - for some strang reason.

For me I had to update to the latest Intel Chipset Drivers, but instead of the tried and trusted methos above, you simply hit the setup.exe and let windows 8 do its thing. Believe it or not, but this fixed the issue.

Yes I had already updatd to the latest Intel Chipset Drivers using the device manager method, and yes windows "did" update ...someting??? But the USB devices were still showing the Unknown USB Device error. But using the setup.exe fixed the everything and all my USB devices are now working perfectly with Windows 8.

How, why, who knows, but I hope this works for others with the same problem.

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Was trying to plug my Toshiba 1tb External hard drive in to retrieve music off it and it wont recognize the drive. Device manager revealed the yellow triangle and error message. It works on my wifes hp streambook and also my kids stream book both are running wondows 10 like mine. I have tried nearly 10 different suggestions from google searches and have gotten nowhere. The only thing I couldnt try was turning off the usb in the power options, for some reason mine doesnt display that option. My notebook only has 1 usb port so I cant try a different port. Any suggestions or fixes?

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having trouble installing an Epson WF-2530 printer onto win 8.1 machines.
i have 3 win 8.1/64 bit machines. it will install and is working on only one.
used the same installation disc, and install process, and cables with all 3 machines.
googling the problem shows plenty of stuff mainly updating drivers. done that, still no good.
Not sure why it works on only one, a generic clevo laptop w550eu.
the installation process stumbles when it asks you to connect the printer cable to the computer.

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I have two WD "My Book" 3.0 USB drives.  Previously, they both worked fine.  Now one of the two drives is getting a device descriptor request failed message.  The other drive is fine.  I have tried different 3.0 inputs on the system both in back and on top in the front.  Any ideas on why the same drive isn't working?  I have tried both on other systems and they work fine.  The other systems I have tried them on are WIN7 and WIN 8.1.

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A:usb 3.0 drives getting device descriptor failed error

Hi there slovey  Have you, by any chance tried with another USB cable? I wouldn't make sense to change things as the device works on other systems but it wouldn't hurt to use the other My Book's cable with the problematic one just to rule this out as a potential cause. I would also check this thread and see if the offered solutions there help.  Keeping your OS, BIOS and drivers up to date is also an important part of the troubleshooting process. I'd also check if there's a new update specifically for the driver responsible for the communication between the drive and the system. Post back if you need more info! Captain_WD.

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