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Hotmail ,Yahoo ,Facebook,Skype and email username/password hijacked

Q: Hotmail ,Yahoo ,Facebook,Skype and email username/password hijacked

My wife was given a computer that seemed good but i am not sure if it was infected with trojans and spyware i thrn tried and used a usb onto 2 of the laptops and seems i got same thing on all 3 i am using a desktop at present since i do not feel safe on the other ones .  After  weeks of using our computer, she suddenly wasn't able to sign into hotmail or Skype.  Her password had been changed as well as mine  Then as we tried to reset the password we discovered her email address had been deleted.  She had just accessed and used her email the day before.  Her information was definitely stolen and I feel it was probably logged while using our computer.  The reason i suspect is my wife and I have noticed many pop-ups, especially when using Google Chrome and redirects     I had attempted to download a VPN browser software  and it was free of spyware/malware.  But in my haste, I downloaded and installed the software from a location that I am sure had spyware/malware software attached and now i am using windows 8 on this pc and get a constant dial up window at certain times and all programs are running slow many are crashing and more think backdoor trojans etc.  so now,  please we beg, please, help!...

RELEVANCY SCORE 200
Preferred Solution: Hotmail ,Yahoo ,Facebook,Skype and email username/password hijacked

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Hotmail ,Yahoo ,Facebook,Skype and email username/password hijacked

Hello frankp747 I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.I would like you to run this program for me.Please download Farbar Recovery Scan Tool and save it to your desktop.Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.Double-click to run it. When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.Gringo

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RELEVANCY SCORE 118

Dear BleepingComputer Technician:
 
My mother-in-law was here recently helping my family with the birth of our new child.  After three weeks of using our computer, she suddenly wasn't able to sign into Skype.  Her password had been changed.  Then as we tried to reset the password we discovered her email address had been deleted.  She had just accessed and used her email the day before.  Her information was definitely stolen and I feel it was probably logged while using our computer.  The reason is that prior to her arrival my wife and I have noticed many pop-ups, especially when using Google Chrome.  Since we are living in China and I tire of being unable to access several websites, I had attempted to download a VPN browser software that a friend was using, and it was free of spyware/malware.  But in my haste, I downloaded and installed the software from a location that I am sure had spyware/malware software attached..  so now, I beg, please, help!
 
We are using Windows XP SP3..
 
Thanks in advance!
 
DDS below
=========================================
 
 
DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 7.0.6000.21364
Run by Administrator at 21:06:02 on 2014-02-09
Microsoft Windows XP Professional  5.1.2600.3.936.86.1033.18.1917.824 [GMT 8:00]
.
AV: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
AV: 电脑管家系统&... Read more

A:Skype and email username/password hijacked

Greetings siobhain and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.If you would allow me to call you by your first name I would prefer to do that. ===================================================Ground Rules:First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter prob... Read more

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RELEVANCY SCORE 76

My friend has been infected with virus after she clicked a link "http://i35.freepicshare.com/d4.php?c4g7j&res=Picture34.JPG" on YM.
Now I get this link from her yahoo, Fb and skype together at same time, and then she gets logged out. This happens very often..maybe every 15 minutes.

I asked her to switch off internet, run her AV, run anti malwarebytes, run Ccleaner.
She did all this but still is infected.
I cant find a solution anywhere. Can anybody help me?

A:yahoo, facebook, skype chat infected

Have her change her email address password.

Any change?

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RELEVANCY SCORE 75.6

Ok its starting to annoy me now that when i check my emails i have to type my user and password in all the time..I don't know the password by mind i have to copy/paste it from my txt doc which is annoying.Firefox is ment to remember it?How do i get Firefox to remember it?

A:Remember username and password for Hotmail...

Stick to one topic please. http://www.bleepingcomputer.com/forums/t/262177/remember-username-and-password-for-hotmail/ Continously bumping and posting elsewhere will not help you get answers.If you don't get a response it's likely no one knows the answer.

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RELEVANCY SCORE 75.6

Hello My name is Tisha I come on here from time to time. I was trying to help a relative on the computer with figuring out her hotmail account and I encountered a troubling issue. When logging on to firefox and searching for hotmail, then clicking on hotmail to log in her username and password are already there on the login in page. I am well aware this is NOT good. The "keep me signed in" box is NOT checked. I cleared her browser history, cache, and cookies and that did not take care of the problem. I tried signing in to her email and signing out to see if that would do it and her information is still there. I am totally perplexed here. Can anyone please help me out on how to fix this before a hacker finds her? Thank you all for your time
 

A:Hotmail username and password problems

I cleared her browser history, cache, and cookiesClick to expand...

that's the right approach.

Try this:

FF->options->Privacy Tab
click Remove Individual Cookies
You get a list of ALL cookies held by Firefox. REMOVE ALL and close.
click ok on the Preferences and quit FF.

Restart FF, and repeat the above to get the list -- ANY show up again?
 

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RELEVANCY SCORE 75.6

Ok its starting to annoy me now that when i check my emails i have to type my user and password in all the time..I don't know the password by mind i have to copy/paste it from my txt doc which is annoying.Firefox is ment to remember it?How do i get Firefox to remember it?

A:Remember username and password for Hotmail...

Go to Tools>Options>click on the Security tab

Check the box that says Remember Password for Sites

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RELEVANCY SCORE 74.8

Hello,
I can't get AutoComplete (username/password) to work with Hotmail / Outlook.com ( IE10).
or has somebody ever gotten this to work?
It would be nice if somebody could test this, because i dont think iam the only one where it doesnt work.
AutoComplete doesnt appear at the bottom of the screen when signing in to Outlook.com/Hotmail.
Ist not a general Problem, AutoComplete does work for other sites, just not for Outlook.com/Hotmail.

Here is a list of what i have already tried:
1) activated all check boxes in IE settings (Content -> AutoComplete)
2) Clear browser CacheD
3) Run IE10 Troubleshooter
4) Reset IE10
5) Used IE10 on different User Account
6)changed
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\IntelliForms
--> AskUser to 1

thanks for help

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RELEVANCY SCORE 74

I use the latest version of Firefox for my internet and I have vista premium 62-bit. For some time now www.hotmail.com will not remember my account or password. I tried googling this issue and nothing I did worked. Microsoft never gives me any answers so I decided to ask here. Can anyone help me?

Also I have a problem with this sites log in as well. I will log in and I am sent to a page that says something like welcome Abstract04. then redirects me to the homepage. The problem is that I am not logged in after I get redirected to homepage. It takes about 2-4 times to for the log in to stay. I know the password is not incorrect or the username because I do it very slow to make sure. Can someone help me with this issue as well?
 

A:Solved: Hotmail password/username wont be remembered

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RELEVANCY SCORE 72

Apparently when logging into Yahoo once, I didn't succeed in clicking down to the password space before typing my password. Now when I go to type in my username it not only shows the correct username but also the incorrect one with my password included.

I've tried to find how to delete that one entry but can't. Also could only find how to stop showing my username at all by removing all site usernames & passwords from the memory. As my wife also uses this computer, I don't want to do that either for myself or for her.

Is there any way to delete just the one incorrect username that also contains my password?

Thanks!
 

A:How to stop Yahoo email from displaying my username on login?

I've sometimes entered at my Email login page my email address then not Tabbed to the next line and typed my password. To delete the incorrect version I start to type and the type assist brings up the selection (I have now have three two correct and one mistake). Using the down arrow I highlight the mistake then press 'Delete'
Hope this helps
 

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RELEVANCY SCORE 72

Hello,

I have this problem since a week now.

I can browse to any website expect those requiring log in.
Can open google.com but not gmail.
can open yahoo main page but not yahoo mail etc.

During the week I could run Anti-Spyware and found Trojan.Rootkit/gen and removed.
I also have run HJT and posted log in a forum here but no reply.

I decided to format C drive and re-install Windows 7 ultimate. But still the same situation.

Can you please urgently offer help?

Thanks in advance.

A:Can't open gmail, yahoo, hotmail , facebook and bank webpages

Welcome aboard Download Security Check from HERE, and save it to your Desktop. * Double-click SecurityCheck.exe * Follow the onscreen instructions inside of the black box. * A Notepad document should open automatically called checkup.txt; please post the contents of that document.=============================================================================Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList last 10 Event Viewer logList Installed ProgramsList Users, Partitions and Memory sizeClick Go and post the result.=============================================================================Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. * If an update is found, it will download and install the latest version. * Once the program has loaded, select Perform quick scan, then click Scan. * When the scan is complete, click OK, then Show Results to view the results. * Be sure that everything is checked, and click Remove Selected. * When completed, a log will open in Notepad. * Post the log back here.Be sure to restart the computer.The log c... Read more

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RELEVANCY SCORE 72

Hello!
I have a big problem here.I can open any web page except google youtube facebook yahoo and hotmail..I tried to turn off windows firewall and my antivirus Microsoft Security Essentials but it didn't work..I tried to restore default internet settings but it still cannot open this websites..When I connect another modem It's everything ok..What should I do cause I have 8 hours trying to fix this problem..

A:I can't open some websites like Google Facebook Youtube Yahoo Hotmail

  
Quote: Originally Posted by Henry Lost


Hello!
I have a big problem here.I can open any web page except google youtube facebook yahoo and hotmail..I tried to turn off windows firewall and my antivirus Microsoft Security Essentials but it didn't work..I tried to restore default internet settings but it still cannot open this websites..When I connect another modem It's everything ok..What should I do cause I have 8 hours trying to fix this problem..


Download Malwarebytes and run it just in case.

Malwarebytes : Download free malware, virus and spyware tools to get your computer back in shape!

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RELEVANCY SCORE 70.4

I use about 5 different internet based email accounts to manage my affairs( Yahoo email mostly, but also Hotmail and Gmail, etc,....NO Onboard email used at all) . Some are for friends email, some for family, others for various business interests, online purchase, etc. If I get certain emails, I NEED to know about it ASAP as I'm working/browsing on my computer.

I have used a program called "eprompter" before but found it unreliable. Sometimes it would not notify me at all that a new email had just arrived that I'd been waiting for. That is very aggrevating when they are important and need to be opened and replied to promptly. That NOT being notified at all when new a email arrives in my Inbox Can Not Happen. Most of them are TOO Important for it to just not tell me about!

And also, if I independantly just go to my Yahoo Inbox, I notice it just marks emails I have not read....as already read. That's Spooky! I Just DON'T Trust ePrompter!!!

There Must be a good one that doesn't try to fake out whether you've seen emails or not !
Does anyone know of a free, but really good and dependable Email Notifier program to monitor all my internet based accounts at once, please?

thanks.
 

A:Best free email notifier for Yahoo and Hotmail email ?

A friend uses this notifier for her multiple emails...he loves it...might help you!!! If not this site has different ones you can see if you find something better. GL.
http://www.download.com/POP-Peeper/3000-2369_4-10495873.html?tag=lst-0-1
 

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RELEVANCY SCORE 68.4

do you think its odd how these email companies will post on the front start page like "your friend Joe has now added sally" "and they even post what they said to each other?
all i want is an email program and not to be on a social site

aren't they violating privacy?
 

A:yahoo and hotmail email

aren't they violating privacy?Click to expand...

i suspect when signing up the T&C covered this -
I know a few people do not want to share info and are nolonger using MSN or windows live mail

I use thunderbird connected to gmail and it works very well
 

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RELEVANCY SCORE 68

Hello, Guys! 
 
Is there any trusted Email in the World which sends every E-Mail notification/new email on Mobile using Mobile Career only? 
 
I want suppose if an E-Mail comes to my Inbox then it should (right on time) come to my Mobile using Mobile Career not Internet. Example: A man has sent you an E-Mail. Plz check it online. 
 
My Mobile Career is Zong in Pakistan.
 
Regards,
 
Happy.

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RELEVANCY SCORE 67.6

I just opened a new yahoo account and wrote an email to someone with hotmail. I got the following message back:

Sorry, we were unable to deliver your message to the following address.
Remote host said: 550 SC-004 Mail rejected by Windows Live Hotmail for
policy reasons. A block has been placed against your IP address
because
we have received complaints concerning mail coming from that IP
address. If you are not an email/network admin please contact your

I never had this problem when emailing this person from my gmail account and I'm not having problems with any other emails, just this one hotmail.

Any idea why?

Thanks, shar
 

A:hotmail not accepting yahoo email

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RELEVANCY SCORE 67.2

A few days ago I could not login to either of my hotmail or facebook accounts. I sent microsoft a message and they let me reset my password and I got my account back. A day later, the same happened again. My password, secret question and details were all changed in my hotmail account and once again my facebook account's password was also changed. I emailed Microsoft again telling them my situation and once again they sent me a reset password link and everything went back to normal. Just then, it all happened again which really started to annoy me. I ran a whole bunch of anti-virus programs and registry cleaners after I reset my password the 2nd time and yet it still happened so I'm wondering if it's something my programs aren't picking up? Can anybody please help me!!! Your help is greatly appreciated!

A:Email & Facebook Accounts Hijacked?

Hello there and welcome to BleepingComputer. My name is Charles and I will be dealing with your log today. As you can probably see our HijackThis Team is incredibly busy at the moment, but I apologise for the delay you have experienced. If you are still having problems please post a brand new HijackThis log as a reply to this topic. Before posting the log, please make sure you follow all the steps found in this topic:Preparation Guide For Use Before Posting A HijackThis LogThanks,Charles

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RELEVANCY SCORE 67.2

Brand new Samsung laptop with Windows 8. Will not download photos to Yahoo email or Facebook. just sits there and keeps trying, but no result. Swapped out with another brand new identical Samsung, same problem. What gives?
 

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RELEVANCY SCORE 67.2

My hotmail email account sent out spam to people in my contacts without my knowledge. I was wondering if there is some program or modification to my rootkits that caused this.

I don't have access to a boot cd or windows install disc. Here is the DDS text:


DDS (Ver_10-03-17.01) - NTFSX64
Run by Jonah at 14:09:49.18 on Thu 08/05/2010
Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_20
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.4061.2655 [GMT -7:00]


============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\Bonjour\mDNSResponder.exe
C:\ProgramData\EPSON\EPW!3 SSRP\E_S40RPB.EXE
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Gateway\Registration\GregHSRW.exe
C:\Program F... Read more

A:My Hotmail Email was hijacked

Hi,

You need to change Hotmail account password to new, strong one. That should help.

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RELEVANCY SCORE 66.8

Hi,

I have a weird problem where ppl can't email me or I them.

Like in my yahoo account I can't get an email through to my sisters account which is also in yahoo. She also can't email me....or rather I don't get her emails.

Same in hotmail from her yahoo account..not going out or coming in.

Also businesses can't contact me on my hotmail or yahoo account they get a mailer daemon and the email doesn't come through.

Have I been blacklisted somewhere? I don't send spam or even send huge amounts of emails.
What is weird is that I can email myself ie yahoo to hotmail and the other way around.
I can also get emails from forums or even gamespot etc.

It all started after I emailed curry's about being dissatisfied about customer service but it wasn't theatening or even rude.

Since then I have changed ISP any even use different accounts in yahoo and at the time I wasn't using hotmail at all.
Anyone have a clue??...I have tried turning off all spam filters and before that I configured the filters to let through anything with my sis's name.
 

A:Email accounts blacklisted in both yahoo and hotmail

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RELEVANCY SCORE 66.8

I have several email addresses, always used Apple Mail (running Sierra ) suddenly yahoo is blocking any attempt to sign in, Google as well and Microsoft, they all ask for password and suggest a change in them, then they don't recognise it. They say to just use Yahoo app which will send the yahoo emails, they don't want any 3rd party. This has just been happening in the past week. I opened a new app (my mail) but I just read they don't protect your passwords? Had an error message when I downloaded SysInfo utility saying Safari can't open this as its Microsoft .

Hardware Overview:

Model Name: iMac

Model Identifier: iMac12,2

Processor Name: Intel Core i5

Processor Speed: 3.1 GHz

Number of Processors: 1

Total Number of Cores: 4

L2 Cache (per Core): 256 KB

L3 Cache: 6 MB

Memory: 4 GB

Boot ROM Version: IM121.0047.B23

SMC Version (system): 1.72f2

Serial Number (system): C02H725SDHJQ

Hardware UUID: AC53B357-4F9B-5FB3-A318-D976F7728612

Babs
 

A:which email app will handle hotmail,gmail & Yahoo?

Hiya

As this is mainly about an iMac, I've moved it here for more response

eddie
 

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RELEVANCY SCORE 66.8

I have Windows XP IE 6. When I open hotmail messages or yahoo email sent to me and they have embedded url links, when you click on them with the mouse you can see the address rendering in the bar below but the links will not resolve anywhere. This happened all of a sudden. I must have deleted or changed something. Any one know how to fix this?
 

A:Links in hotmail or yahoo email do not work

Welcome

Do you have a pop-up blocker installed?
 

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RELEVANCY SCORE 66.8

I am about the end of my rope here trying to log onto hotmail for the past week. My pc is running fine, I can get into the internet..I can get into the msn and yahoo homepage but to get into my emails, it takes me to something from google called bellasearch. I am on windowsxp, I am using mircrosoft,msn. When I try to get into my msn account through the mainpage and after i click on my user name and password it starts with attempt 1,2,3,4,5 and then tells my it's a problem with my internet or it is them(not in these exact words)then tells me to try again later.

I tried calling my dsl support and they said there is nothing wrong with my pc(I can access my verizon email)..it may have to do with either my hewittpackard or microsoft, before I pay anyone of them to help me(which may not be the problem)I thought I would come here first...it is so frustrating, and I don't want them to cancel my emails accounts for being inactive!

Can somebody help!!!!
thanks, Laura

A:Cannot access hotmail or yahoo email with my internet

Hi Laura and welcome to TSF.
Have you tried accessing your hotmail account from another machine? If you don't have access to one, try popping into your local internet caf?.

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RELEVANCY SCORE 66.8

I am setting up a yahoo email address for our school club. We previously used hotmail, but were not satisfied with it I was wondering if I could import all my lists and email addresses from hotmail to yahoo mail without typing them out again…we have over a 100.

Thanks!
 

A:Importing email addresses from hotmail to yahoo

According to Yahoo help you cannot import the Hotmail address book directly to Yahoo:

Getting Started With Import/Export
In Yahoo! Address Book, select the "Addresses Options" link. Click on "Import/Export" and follow the instructions for importing to and exporting from one of these four platforms:

Outlook Express
Outlook 97, 98, and 2000
Palm Desktop 2.0 or higher
Netscape Address Book

Here is a way to if you have Excel:

Exporting Contacts from…. There is no built-in export tool within Hotmail. One way to export your contacts from Hotmail is as follows: 1. Within Hotmail > Select “Contacts” Tab 2. Select File > Edit > Select All 3. Select File > Edit > Copy 4. Open Excel > Edit > Paste 5. A lot of random items from the website will be pasted into the spreadsheet. Find the columns that have the first & last name as well as the email address. 6. Select those columns > Click Edit < Copy 7. Create a new spreadsheet 8. Paste the columns into the new spreadsheet 9. Delete any additional unwanted images or text 10. Save the file as a CSV (Comma Delimited) (*.csv) file.

Then just go to the Yahoo help and it will take you through the importing of a .csv type address book.
 

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RELEVANCY SCORE 66.4

Hey all

I recently logged in to my hotmail account to find various auto emails sent by an unknown company to all on my address book.

I read some of the similar emails on here but was unable to find a solution.

I am using Windows Vista - toshiba laptop.

Any help would be much appreciated.

Thanks in advance
Raj
 

A:Hotmail Hijacked by unknown email

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RELEVANCY SCORE 66

(1) I am using Windows XP SP2 P4, 80g, 1024 ram, Broadband cable ISP, when using Hotmail or Yahoo mail no email messages will open, can't file or delete email messages in either Hotmail or Yahoo mail. I tried my older 2nd computer and was able to access and Delete messages in Hotmail.

I ran AD-Aware se, AVG antiVirus, and the AntiVirus program that is furnished of my Cable ISP. My system is clean. Before the free software I had on my computer NortonSystemWorks 2003, and NAV2003. Uninstalled Norton thru Add&Remove but still have some of Norton in the Program files.

(2) From teh START menu I have RUN. Then my Search when I try to access to open it, its blank I have no way to search files and folders.

(3) I also have AOL, (uninstalled from my computer) but over the weekend when I would try to launch the AOL sign on screen it would only initialize and never give me the place for screen name and password. (I called AOL they told me to uninstall AOL 9.0 and install AOL 8.0 and use it for a coupel weeks and that might clear up my problem.
Thats when i started useing Hotmail and Yahoo mail.

Can anyone help with my problem with MSN because I also can't use Windows Update because it won't' open either.

Thanks
George
 

A:When using Hotmail or Yahoo mail no email messages will open

Here is current HijackThis Scan:

Logfile of HijackThis v1.97.7
Scan saved at 11:39:31 PM, on 11/17/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\America Online 9.0\aoltray.exe
C:\Program Files\NETGEAR\MA101 USB Adapter Configuration Utility\WlanMonitor.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\CHARTE~1\backweb\3528733\Program\SERVIC~1.EXE
C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\fsgk32st.exe
C:\Program Files\Charter High-Speed Security Suite\backweb\3528733\program\fsbwsys.exe
C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\FSGK32.EXE
C:\Program Files\Charter High-Speed Security Suite\backweb\3528733\Program\fspex.exe
C:\Program Files\Charter High-Speed Security Suite\Common\FSMA32.EXE
C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\fssm32.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartService.exe
C:\Program Files\Charter High-Speed Securit... Read more

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RELEVANCY SCORE 66

I have had bad experiences with all four. Is there anything else out there that is good and free?

Thanks

A:What is a good free email other that gmail, yahoo, aol, and hotmail?

Mozilla's Thunderbird...review hereDownload here

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RELEVANCY SCORE 64.8

My Yahoo email addresses were hijacked. It sent different web links to different people. I went in and deleted all of my contacts, but don't want to change email addresses if I don't have to.

Here is a Hijackthis Log if anyone sees something unusual.

Thanks.

Hi. This is the qmail-send program at yahoo.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<[email protected]>:
65.55.37.104 does not like recipient.
Remote host said: 550 Requested action not taken: mailbox unavailable
Giving up on 65.55.37.104.

--- Below this line is a copy of the message.

Return-Path: <[email protected]>
Received: (qmail 80931 invoked by uid 60001); 1 Feb 2011 15:28:16 -0000
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=yahoo.com; s=s1024; t=1296574096; bh=Z0qiIjIkJ+A7FS4ce4e6dfnQByaeDxaf6LeGr+lrXJ4=; h=Message-ID:X-YMail-OSG:Received:X-Mailer:Date:From:Subject:To:MIME-Version:Content-Type; b=Thy367DadNy7GpIHa1ME6jCmSbB5kSvs9L9kXQkkYB7qb5oWqBwIQZLzz1HUoS61S89hZJ6y0a+0gbw6H9/tCu2kblwDNV++9Wb7Om5DFEzp4SOAWrLCjxxdcrSAG+qdkCHKiVjTgHlF75eVm/gBvrZMfMr1rXV5kw1Bx0777xc=
DomainKey-Signature:a=rsa-sha1; q=dns; c=nofws;
s=s1024; d=yahoo.com;
h=Message-ID:X-YMail-OSG:Received:X-Mailer:Date:From:Subject:To:MIME-Version:Content-Type;
b=WMt6gb0rPmuEt7wHpm/uW3hYTzzjAVTW/bwV3BGEynJvNY4FcjSTPFXVRDRQTWwkuUgeznxEm6MLUWy89wRypGAJ+ndVoABxAcid24j+Kpuwunm1Ljn... Read more

A:Yahoo Email Hijacked

Hello, you did not include an HJT log. Please go here....Preparation Guide ,do steps 6 - 9.Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.If Gmer won't run,skip it and move on.You can also include your HJT log.Let me know if that went well.

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RELEVANCY SCORE 64.8

I am currently facing some majorly frustrating issues with my yahoo email. I used to have ATT as my ISP, but I dropped them and just kept the sbcglobal email. Turns out my email has been hijacked and the password changed. Well, I either can't remember the security questions or they have been changed also. I've been up and down and all around with people in India about this and none of them know enough to help me. This jacker is looking at my email and sending bogus spam and I can't get in to change my password or anything. There's sentimental emails in there. No #, no fax, no nothing to get a hold of someone who knows how to verify that I'm me, and that I want my email back. Any thoughts?

A:Yahoo email hijacked

See if any of these suggestions help: http://in.answers.yahoo.com/question...7075315AA9ty8M

Yahoo Help Form: http://help.yahoo.com/l/us/yahoo/security/general.html

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RELEVANCY SCORE 64.8

This Monday AM I noticed my yahoo email account was sending spam mail to my entire contact list.The emails appeared in my sent items folder, and had a link to businesslenews15.net/jobs/?alert=86255. I did not click on the link. A few of the people that got the email did.The full header for the email looks fairly legit, except the from IP is in Warsaw, Poland. I am in the US.I checked the login history from yahoo for my account. I did not see anything that looked like it was not me.Here is what I did:+ I changed my yahoo password. (as well as other critical pwds)+ I checked that my password recovery email addresses were not changed.+ I sent a mail to my contacts list telling them to delete the email and not click on the link.+ I deleted all my contacts from yahoo.+ I scanned my home pc using AVAST, Windows Defender and MalwareBytes (quick, then full scans). Nothing significant was found.The home pc mentioned above has been running it's fan a little more than previously over the last month, but performance-wise it seems fine. Whenever the fan goes on, I check the processes running and they all seem to be something I kicked off.I can think of one other PC I logged onto yahoo from since I last changed my pwd 6 months ago, and he ran a scan and found no issues (Norton). Of course, he also clicked the link in the email, so draw your own conclusions about that. He also had his yahoo email hijacked in a similar manner ~1 yr ago, but he changed his pwd and it stopped.Here a... Read more

A:Yahoo email hijacked, not sure how

1. Update MBAM and do a full scan.2. Please visit the Eset online scanner:Note: You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as adminGo to the Eset web page to run an online scanner from ESET.Turn off the real time scanner of any existing antivirus program while performing the online scanclick on the ESET Online Scanner buttonTick the box next to YES, I accept the Terms of Use.Click StartWhen asked, allow the ActiveX control to installClick StartMake sure that the option Remove found threats is unticked and the Scan Archives option is ticked.Click on Advanced Settings, ensure the optionsScan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.Click ScanWait for the scan to finishClick on copy to clipboard or copy and paste the results here in this topic

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RELEVANCY SCORE 64.8

Lately I`ve noticed sometimes, key word being sometimes my Yahoo e-mail seems to get redirected at the sign in. I sign on using the "secure" tab, not sure why, but since spyware, bugs, hacks etc etc getting more frequent, and more ingrained into the net I started doing so. Not sure maybe I had missed it on occasion, but once about a month ago the time between clicking e-mail, and anything happening seemed awful long, and I got to looking at the bar address at the bottom of Firefox, which flickers the different places/names info being loaded. It flashed on something like akami.net for a second, and I thought hmmmm, usually to yahoo I see a lot of Yming, Y something, but had never noted this akami.net. When the page finally loaded it showed it as a broken secure connection. I closed the browser, reopened to Yahoo mail under secure, and it went right there, as it normally would, and without the long delay I`d just had. I`ve noted the same a few times since, and again noted it tonite. A search on Google for Akami.net doesn`t get any hits, I`m not positive if it is Akami, but thats what my minds eye thinks it was. I only saw it on the one occasion, as if it`s opening normally I guess I don`t pay any attention to what is flashing on the bar, but I`ve noted the broken secure link, and assumed was same thing.

Earlier today I had gone through the complete sequence of running Avast, AdAware, Spybot, checked Spyware Blaster, and done a HJT log after checking all of the site... Read more

A:Yahoo email getting Hijacked, but not??

Akamai is a "clearing house" of sorts, for all sorts of programs...almost a file sharing thing. Many legit programs and sites are listed by Akamai, but a multitude of infected programs and files can be found in there, too.

So, Akamai, in and of itself, is not suggestive of a problem. In fact, it could conceivably be a link for one of the ads on your Yahoo home page, as they do that sort of hosting business, as well.

If your tools show nothing, and your HJT log is unchanged, then the overwhealming probability is that nothing significant is afoot. That being said, there are so many new baddies out there right now, that the tools, and even HJT, can't see, that if you continue to have problems, you might want to consider taking a deeper look. We could help you with that.

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RELEVANCY SCORE 64.8

I have been unable to access my hotmail acct. I somehow set up a 2 step verification .I have a windows phone and thats when the trouble started. It first asks me to fill in my last 4 numbers of my cell phone,its texts me a number,I put that in,then it wants to send me a email. I cant get my emails because its asking for a 2 step verification to get to my email . I have used my husband computer ,and can sometimes get the email . It then makes me change the password. OK. then when I try to access it again it says wrong password and it just keeps going and going.
It won't let me start a new email acct because the back up email is connected to the hotmail acct.
I cant get emails on my phone or my tablet
I bought a new computer today
I cant install microsoft word because I need my microsoft acct email and password
I googled help about it , and there was a click here if you need online help,so I did. the person then said they couldnt help me ,but if I call this number the techs there could
Called the number, I got someone who didnt speak english well, but he claimed my email had been hacked and the password changed by someone in Russia and in China....he then wanted me to give him access to my computer.....I said no
he gave me a hard time....but I said no way and hung up on him
I mean,even if he was legit,there is no email program on this 3 hour old computer,so why would you need to get into to it remotely?
Called the local microsoft store,after pushing all the numbers to get ... Read more

A:hotmail email password

Re this

I googled help about it , and there was a click here if you need online help,so I did. the person then said they couldnt help me ,but if I call this number the techs there couldClick to expand...

You can find a click here - more or less any where on a google search and clicking on anything and calling a number that presumably you do not know who you were speaking to - is most inadvisable

Start here please
http://windows.microsoft.com/en-US/windows-live/id-support

that is the same procedure for Outlook - (Hotmail)

re the number sent to you

If your code doesn't work, make sure you enter the numbers in the body of the message, and not the numbers in the header.
http://windows.microsoft.com/en-GB/windows/outlook/account-temporarily-blocked
 

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RELEVANCY SCORE 64

Hi there. My friend recommended your site.

My Yahoo email appears to be hijacked. All my friends are telling me they are getting weird emails from 'me' with various attachments that are links to online pharmacies, usually for Viagra.. etc. Also, all my sent emails are gone! I have looked over some of the other forum posts with similar problems, and it appears some scans are in order.

I have Avast antivirus and CyberDefender. They don't seem to find anything that has stopped the problem. I really don't want to delete this email account because i've had it a really long time now, but i'm worried my computer security is at risk. I am running Vista 64-bit on a Sony Vaio (pretty new).
Thank you in advance.

A:yahoo email hijacked! is this malware?

Looks like I forgot to follow instructions. Ok. Here is what happened when I followed your preparation guide. Nothing seems to be happening as described in the guide. but I did my best....1- DDS file download link didn't work. Didn't get that log. I get following message:File not foundFirefox can't find the file at http://download.bleepingcomputer.com/sUBs/dds.scr. * Check the file name for capitalization or other typing errors. * Check to see if the file was moved, renamed or deleted.

2- Gmer options for scan weren't as described in the preparation guide. All option boxes were greyed out except last three: 'Services', 'Registry', and 'Files'. 'C:\' drive was selected as was 'ADS'. 'Show All' was also greyed out. I did a scan with those options.That log ark.txt is attachedWell, now i don't see an option to attach a file. So i'll just post it here too.GMER 1.0.15.15281 - http://www.gmer.netRootkit scan 2010-07-06 07:54:56Windows 6.0.6001 Service Pack 1Running: gmer.exe---- Registry - GMER 1.0.15 ----Reg HKLM\SYSTEM\CurrentControlSet\Services\BTHPORT\Parameters\Keys\00214fbcd035 Reg HKLM\SYSTEM\CurrentControlSet\Services\BTHPORT\Parameters\Keys\002433d3be9a Reg HKLM\SYSTEM\ControlSet002\Services\BTHPORT\Parameters\Keys\00214f... Read more

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RELEVANCY SCORE 63.6

Received one of these out the blue for an account i've long since deactivated.
 
Perhaps stupidly, clicked the 'didn't request this change. let us know option', and was take to what appears facebook. All seems legit HTPS facebook. I entered no details further at this point, and was not requested to. It appeared exactly like Facebook and had this message
 
Thanks for letting us know
We've recorded that you didn't ask to reset your password. You can log in to your account with your current password, and you don't need to do anything else.
 
Close
 
 
To double check i requested the same thing on a separate acct (so entirely legit) and received an identical response. Having clicked both it appears again to be identical to the first, and looks legit, however, i can see that the url isnt exactly the same. 
 
Number one (that i requested to check) - https://www.facebook.com/login/recover/disavow_reset_email.php? [Rest of URL Redacted]
 
Number Two - that came out the blue
https://www.facebook.com/login/recover/disavow_reset_email.php? [Rest of URL Redacted]
 
 
I have put ****** in instead of the request codes in case it's sensitive. 
 
Any thoughts? Does this look dodgy? 

A:Facebook password requested email - Scam? Phishing?

Looks like a scam to me, and FB uses https...

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RELEVANCY SCORE 63.2

Wondering if anyone had this happen-last week an email account I had not had virtually disappeared. I have 2 other yahoo names and they are fine. Naturally, I can only seem to get form letters back from yahooletechs. Does someone know if there is a program going around that can boot people or delete their accounts?
 

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RELEVANCY SCORE 63.2

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:59:49 AM, on 7/7/2011
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe
C:\Garmin\gStart.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\SysWOW64\DllHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.emachines.com/rdr.aspx?b=ACEW&l=0409&m=el1331&r=173612095203p0334v185r48l1s223
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://login.yahoo.com/config/login_verify2?&.src=ym
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.emachines.com/r... Read more

A:Hijackthis Log for Analysis - Yahoo email hijacked

Greetings keithohlms and Welcome to the Forums,Please read This Topic pasted at the top of this forum. Please do what it says to do, and post back the requested logs. We'll have a look...suggestions will be based upon the results of those scan logs. Thanks!

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RELEVANCY SCORE 63.2

forgot email address and password for Hotmail. I just signed up yesterday and I did not write it down...I tried going thru MS and all they did was ask me my password and address.I do have other sites, my main email is dc.rr.com (time warner) . Can someone help me fine the correct and most direct Hotmail help

Kas

A:forgot email address and password for hotmail

Reset your Password.

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RELEVANCY SCORE 62.8

AVG picked up: SWF/Agent.QMalSign.Generic.EE6 Avg say it healed SWF/Agent.Qand MalSign.Generic.EE6 but my computer doesn't seem to be rid of them because every time I scan it, it comes back up.  Do not no how to remove Thank you for your help.Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 11-03-2015Ran by Barry (administrator) on LIVINGROOM on 23-03-2015 12:53:04Running from C:\Users\Barry\DownloadsLoaded Profiles: Koff & Barry (Available profiles: Koff & Barry)Platform: Windows 7 Home Premium Service Pack 1 (X64) OS Language: English (United States)Internet Explorer Version 11 (Default browser: IE)Boot Mode: NormalTutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/==================== Processes (Whitelisted) =================(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\AVG2015\avgrsa.exe(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\AVG2015\avgcsrva.exe(AMD) C:\Windows\System32\atiesrxx.exe(AMD) C:\Windows\System32\atieclxx.exe(Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe() C:\Program Files (x86)\ASUS\AXSP\1.00.19\atkexComSvc.exe(ASUSTeK Computer Inc.) C:\Program Files (x86)\ASUS\Disk Unlocker\ASPFSVS64.exe(ASUSTeK Computer Inc.) C:\Program Files (x86)\ASUS\AA... Read more

A:Facebook and google not letting me fill out email or password box for login

EDIT

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RELEVANCY SCORE 62.4

Ever since I clicked on the set up security seal link . The Yahoo email I was working with now keeps asking for my password Even though at the top right is shows I am still signed in !

On other yahoo accts where I haven't clicked to set up security shield yet they still retain being logged in and active so I can click the back button and get right back into my inbox.
it is the accts where I have went ahead to set up that shield, now I have to enter the password in every time even though keep me signed " box is checked. and it says top right still signed in !!!

This is really annoying.
 

A:Yahoo email keeps asking for password

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RELEVANCY SCORE 62.4

I was in the hospital in april with my 3 rd heart attack and somehow my saved password for my [email protected] was lost and i cant ind it written down anywhere. I tried the security recovery from microsoft but 20 years is a long time ago and they
provided no help with this very serious situation....
my phone # changed over the years so the text they wanted to send me didnt work .... my new phone # is 309-416-4368
my name is Timothy John Lindstrom I have sun trust bank acct emails that are sent everyday all of my valuable emails are in this acct. I plead with you at Microsoft a multi billion dollar concern to please help this sick old man who takes 68 pills a day
to stay on the earth and I desperately new serious help for this simple problem.... some can help me with this situation and I beg of you to call me and help me thru this difficult problem for me.....
Thank You and My God Bless!   Timothy John Lindstrom

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RELEVANCY SCORE 61.6

Doea someone know how to do this please? It's vital that I do it as soon as possible. Please help. Will explain more when I

have more time. Thank you.
 

A:Change password Yahoo email.

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RELEVANCY SCORE 61.6

Suddenly, I have forgotten my Yahoo email password and I don't know the method to get back my Yahoo mail password. if there is anyone who knows to get back my password, please share with me.
 

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RELEVANCY SCORE 61.6

I haven't been able to sign in to my Yahoo email account for 5 days now. I have tons of info on this email and would HATE to lose it ! Yahoo
is absolutely NO HELP ! I signed up for this account 6 yrs ago and don't remember birthdate or zip code info I entered. Now, Yahoo tells me they can't send me my password without this info!

It just will not ACCEPT my current password which makes me think someone has hijacked my password and possibly my Yahoo account.

Any suggestions on how I can "crack" the password for my Yahoo email
account ? It still accepts my Yahoo ID, just not my password. I'm really worried !
 

A:Can't sign on Yahoo email with my password

'don't remember birthdate or zip code info I entered' ??
 

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RELEVANCY SCORE 61.6

About a week ago, I had the new Firefox or Yahoo upgrade, (not sure which one it was), but now I'm having issues with my Yahoo mail. When I open the email sign in page on Yahoo, it automatically fills in my main email password. Its not filling in my actual email address, just my password. I've tried erasing all history under the tools tab, in control panel under internet options, and also by using CC cleaner. It still holds that password and fills it in. How do I keep it from remembering the pass.
Thanks

A:Yahoo filling in my email password on FF

Tools then Options hit the Security Tab and uncheck the box next to remember passwords.

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RELEVANCY SCORE 61.2

I changed the password on my new computer for my yahoo email the other day while I was playing a online game. Later on I realized that I didn't remember what it was changed too.

I contacted yahoo support and I gave them ALL the proper information and they told that they updated my secret question information. Funny thing, I have done this before and last time I gave all the information they simply sent a temp password to my listed backup email account.

I guess the problem is to answer this question I have to enter my date of birth, and zip code. But when I set this up I used all bogus information fearing that this was some sort of marketing information. So I can't get to the secret question to reset my password. Here is where you people come in.

Isn't there a way that I can look in my windows somewhere in the files and look up the password that I changed it too? A log of some sort or something?
If anyone can help me, I'd be very happy.
 

A:Yahoo email problem... password issue.. please help...

When you log-in to Yahoo!, do you tell it to save your password?
If so, then it might be found in the Yahoo! cookie. However, since you are manually logging in, this does not seem likely.

There wouldn't be any log on your computer unless you created it.

sekirt
 

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RELEVANCY SCORE 60.4

My email keeps getting hijacked. I downloaded alot of spyware removals but it is still happening. I get locked out of my email since it changes the password. They only way I keep getting back in is through system restore.

Please check HJT log

Logfile of HijackThis v1.99.1
Scan saved at 5:10:34 PM, on 5/22/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Kontiki\bin\kontiki.exe
C:\WINDOWS\system32\RunDLL32.exe
C:\Program Files\Dell Support\... Read more

A:Email Being hijacked - changing password

On the next to last line of the C directory in the folder C:\Documents and Settings\Mom\Desktop\HijackThis.exe
have you tried deleting this file?
 

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RELEVANCY SCORE 60.4

Hi,
 
I went to log into my Yahoo mail the other day, I'm running Vista 64 bit on a Dell laptop. When I clicked on the "User Name" my regular email address was there but there was an entirely Different one that scares me. It's titled [email protected] and has a pre populated password.(hammond was my unmarried name)
 
Needless to say I did not open it, even tho my curiosity was killing me. I don't know why this email is there but it most certainly sounds suspicious to me!!
 
Has anybody ever heard of this and know what it is? How do I get rid of it? I'm afraid to even go into my real emai now from my computer. Everything seems ok with my email on my ipad and iphone.
 
Thank you!!
 
Nan
 
Here are the results from the DDS Scan:
 
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16540  BrowserJavaVersion: 10.51.2
Run by Nan at 19:37:00 on 2014-03-27
Microsoft® Windows Vista™ Home Premium   6.0.6002.2.1252.1.1033.18.8189.5638 [GMT -4:00]
.
AV: AVG Internet Security 2013 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: AVG Internet Security 2013 *Enabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
FW: AVG Internet Security 2013 *Enabled* {36AFA1E1-4CDC-7EF8-11EE-C77C3581ABA2}
.
============== Running Processes ===============
.
C:\Program Files (x86)\AVG\AVG2013\avgrsa.exe
C:\Program Files... Read more

A:Yahoo sign in box has an email address and password that I did not create

Here is the Attach file

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