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how do i get my laptop back to when i bought it

Q: how do i get my laptop back to when i bought it

how do I get my laptop back to when I bought it

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Preferred Solution: how do i get my laptop back to when i bought it

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)


About 6 months ago i purchased a Toshiba Satellite U400 Laptop, 2 Gig Ram Intel Core 2 Duo Processer, Vista Business. It started out fine but 4 months down the track it started to play up, Windows Media Player would take too long to load parts of a movie when i click along the bar, while watching it. Then movies often weren't being able to be played on WMP. When I'm gaming, i used to experience no lag at all it was perfect. But suddenly, it all changed an i lag so bad. I also wanna remove all traces and thing of previously uninstalled software (im quite OCD). A few other things play up as well which is why i would like to find a way to go back to how i bought the laptop. I bought it brand new with Vista Business Pre Installed onto it. I just want to get back to how i bought it. I think theres something like recovery discs or something? I'm good at computer but just not into this much detail, can anyone help me? PLEASE!


A:How To Get My Laptop Back To How I Bought It?

Hello iSmokeJesus, and welcome to Vista Forums.

You can do this to format your hard drive and restore it back to factory settings like the day you first got it.

1. Insert the Recovery disc for Vista into the drive.
2. Restart the laptop and press F12 key when you see the Toshiba logo on the screen.
3. Select CD/DVD drive from the boot menu.
4. Press OK and wait until the laptop boots from the DVD.
5. Select "Recovery to factory defaults" and press OK. It will take some time to reimage the hard dive.

Hope this helps,

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 I purchased a hp pavilion laptop au 003 tx ON THE 26TH OF JUNE......since the second day the screen has been flickering......i called up the customer care and was told to update certain drivers which i did through the link i received from Hp......though after the updates the problem still persists.....i hv to call customer care atleast 20 times to connect.....kindly guide me on how to resolve my problem....

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I went to Office depot and bought 2 computers One is a Toshiba $99.99 portable
with vista home premium and 2GB with 15.4 screen. Model A215-s7428. The other is a Compac desktop for$349.00 with a pentium E2140 with 19"wide monitor. I have not opened them yet. I plan to use Visual Studio 2003, 2005, & Visual Studio 6 plus do internet activeity on the one I keep. Which one should I consider keeping because I don't want to keep both machines. I have not openned the packages and I have 14 days to return them. I am not on the go that much so a portable is not really a big advantage but I do want a machine that suits my Visual Basic & older programming needs.
Can anyone discuss the difference in these machines to help me make up my mind. Which one should I look at first? The desktop has a 19" monitor which is nice. Ability to be
portable is somewhat nice.

I usually don't buy computers very much so I am looking the computer that would
stay updated for the longer period of time.
Thank you,
For your opinion.

A:Bought two computer today Must take one back. Which one?

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I bought Friends a while ago and want to back them up

For one of the discs, I can't back them up with DVD decrypter or DVD Shrink or DVDfab because i don't think i can read them. I get the errors:

For DVD Decryptor:

I/o Error!

Device: [3:1:0] HL-DT-ST DVD-ROM GDR8162B 0015 (E (ATA)

ScsiStatus: 0x02
Interpretation: Check Condition

CDB: 28 00 00 05 AF 0C 00 00 01 00
Interpretation: Read (10) - Sector: 372492

Sense Area: F0 00 03 00 05 AF 0C 0A 00 00 00 00 11 00 00 00 00 00
Interpretation: Unrecovered Read Error

For DVD Shrink (When I try to open disc):

DVD Shrink encountered an error and cannot continue.

Failed to read file "E:\"

Data error (cyclic redundancy check).


Get DVD information fail. 4096

On top of that, when I go to explore the disc in my computer, i got the error message

The volume for a file has been externally altered so that the opened file is no longer valid.

Sometimes, I can explore successfully but when i try to go to the VIDEO_TS folder to read the files, I can't read them.

The disc itself has a lot of light scratches on it, but no deep ones.
I tried following guides that suggested to clean the disc with toothpaste but doing so didn't solve my problem.

What can I do to backup this disc? Any other cleaning suggestions? Any other suggestions?


A:Failing to back up bought movies

You need to read the TSG Rules, we will not provide help copying encrypted video disks here.

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Used my computer today without any problems, then shut it down. Two hours later I booted it up and when I came back to use it, it was "Starting Windows" like it did the first day I bought it about 5 years ago. It still had the two accounts that I created, and I do know the passwords. The problem is, when I signed in and they finally loaded EVERYTHING WAS GONE. My screen looks like it does the day you buy a computer and start it up fpr the first time.

Is there anyway to get back everything that is on my computer? And, why did this happen? Why did my computer just revert back to the day I bought it. I've been using Super AntiSpyware, AVG Antivirus, and SpyBot Search and Destroy... I use the PAID versions of these and renew my paid subscription every year. So I believe I am very well protected.

What can I do to revert back to the way my computer was two hours ago? Thanks for any responses that I might get.

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I just bought a new Dell Desktop PC running Windows 7 Home Premium.. haven't set it up yet... it's replacing my old Gateway Desktop XP that is having a power supply fan problem but is still running...barely..... it was time for a new one after almost 10 years...

what is the best way to make the new Dell PC the Main PC on my small Home network replacing my old Gateway which is the Main PC now.... do I have to start a setup with a new network totally... or is there another way using the old network and settings.. which is hopefully easier than a complete new network setup.. I am using a Belkin N+ Wireless router with an Ethernet cable into my currect Gateway Desktop

any help greatly appreciated..

A:bought new Desktop PC..replacing old XP..how do I get my Network back up and running

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I just built a PC with a 2.4 dual core AMD X2 on a ATI Xpress 3200 with 2 gigs of DDR2 and a 8500GT. When I first booted it it ran great for the fact that it was my first, but over the next two weeks it's starting to feel like my dell 3000 all over again. I've kept startup progs to a minimum but still when i startup, firefox will take 2 minutes to actually open up, along with decreased performance with games and youtube videos as well..I ran a scan with AVS and it found something called reboot, quarintened that and still had the probs. spybot S&D found stuff and repaired, and panda scan found 37 spyware and 1 hacking tool but didnt let me see the report after hours of scanning(error on page)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:23:38 PM, on 1/22/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MsMpEng.exe
C:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
c:\Program Files\Microsoft IntelliPoint\dpupdchk.exe
C:\WINDOWS\system32\n... Read more

A:Very slow performance on gaming PC bought 2 weeks back..


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Hi I'm new to this. I bought a Dell Optiplex (Intel Core 2 Duo 2.9Ghz Processor, 1TB HDD, 8GB RAM, Windows 10 Home x64) I love this computer works great only trouble is there's a subtle kind of loud sound coming from back sort of like someone drilling down the street it's really annoying. I did some research and this issue can be resolved without repair work if it's not a hard drive placement issue. Can someone please help?? I have used computers alot but never been technician.
Om Namah Shivaya

A:Sound coming from back of bought today refurbished computer

Could be a case fan that's noisy or catching on something, or possibly the power supply fan.

If necessary open the case and try to find out exactly where the sound is coming from.

If you tell us the Service Tag or Express Service Code ( they should be on a label somewhere on the case) or the full model number we can look for a dismantling guide for it.

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@JIW?, welcome to the forum. Please contact HP Customer Support for help.  You should not be having any problems with a new computer.  Let me know if you have any problems with getting it fixed! Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

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i recently bought a used toshiba sattelite laptop while out of town - got it back home and found that its password protected, o.s. is windows xp home, how do i get around this ?

A:i recently bought a used toshiba sattelite laptop - help... password protected laptop

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two week ago, my father bought this old acer laptop from someone who needed money. I just found out that the PC perfomer installed inside says it has 118 errors and its the at the ''Mauvais'' stage in french. Yes my laptop is in french.

The laptop is an Acer laptop who has these stickers on it saying "Intel Atom Inside" "Designated for Microsoft Windows XP" "energy star". On two of the corners of the laptop is imprinted Aspire one.

What Im looking for is for the laptop to be just as if I just bought it from the store, erasing most of the stuff without actually deleting some of the important stuff (like Google Chrome, Microsoft Word, Paint and similar programs).

I don't own any usb drives (except a really small one that is about two gigs) or any disc drive thing.

I dont have much experience in computers nor can have contact with a tech savvy at the moment so please explain to me deeply what to do.

Also, I did not browse the site. So I do not know if a topic like this was already made. Or if this is a the right place but yea.

help anyone?

A:my father bought an old Acer laptop, need help clearing the laptop

The older Aspire Ones are unlikely to have drivers to let them run on Win 7 and XP's end of life is 04/08/2014. I had two Acer Aspire Ones and both were garbage (as were the Acer desktop, keyboard and mouse I had). Personally, I don't feel it's worth messing with. Hopefully, your father can get his money back.

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Came installed with vista basic, the owner must have done hd wipe before shipping it out. What are my option right now? I've tried doing a vista recovery, but it doesn't recognize that there's a hd. It's a Toshiba satellite L355-S7915 I'd appreciate any help, about ready to start pulling my hair out.

A:Bought new laptop...

rule #1 NEVER buy a laptop used.

now saying that, it seems like you will be out another 100-200$ depending on what operating system you wish to go purchase. amazon has xp for around 75$.

i recommend you buy a new os disk and just format and install.

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the label on the dvd: application and driver recovery dvd. contains software and drivers already installed. for software reinstallation and repair only. is it to be inserted in the tray to recover all the programs,files,data,music,videos,documents,etc. after running a system recovery prompted up by the computer,by hp?

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i'm not sure if this is the right place to post this, but i bought a laptop today from office depot. the box was opened to show me what it looked like b/c it was on clearance & there was no display.

it has a few dings on it, which is fine by me b/c i only paid $400 for an $800 machine. well, i was cleaning it off b/c i hate a lot of the programs that come w/ a new one & i noticed there are things installed @ different dates. for example, there are programs that were installed in november 2011 & then again on april 2012.

is that normal? i've got 14 days to return this.


A:Bought a new laptop; seems used

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Finally got a laptop but now what? What else do I need to purchase to get internet at home? Help me! Do I really need a docking station?

A:Laptop bought...now what?

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LOL... well, I bought it new, its not so much have I bought a bad laptop in the 'I bought it second hand off E-Bay and now that bargain is coming back to haunt me' sense, its more along the lines of everything seems to be going wrong with it...

Now, admittedly it is my first laptop but I'm a veteran of the desktop PC and in all honesty I can't see why there would be too great a difference between them, so let me fill you in on the detail, and why I think its a bad egg...

1. I've had the laptop for under 30 days... bought as a Christmas present...

2. The laptop is listed as having 64MB of shared Video Memory, expandable to 128MB [which I've still not figured out how to do!], yet when it came to running a game which required 64MB of Video Memory as a pre-install condition, I was told I wasn't able to install the game as I only had 60MB of video memory...

3. Running AIDA32, my two RAM sticks are recognised as 512MB each... yet when it comes to the overview screen which totals the RAM, it tallys to 1014MB, instead of 1024MB...

4. I've been unable to play Counter-Strike from it... it runs I might enjoy one game, then I'm cut down by the now infamous WSAEINTR error... its commonly attributed to some defect in the Winsock area but the speculative remedies I've tried have failed to rectify the problem

5. As of today, my HD appears to be failing... it was a very sudden thing... had no troubles up to this point, but earlier toda... Read more

A:Have I Bought A Bad Egg / Laptop...

I'd take it back.

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it has a athlon dual core QL-60 i dont know the exact speed of these i believe they are a 1.3 or 1.6 gigHrz is this fast enough to run windows 7

it is currently running vista

A:just bought a laptop

Quote: Originally Posted by bigbobbarker

it has a athlon dual core QL-60 i dont know the exact speed of these i believe they are a 1.3 or 1.6 gigHrz is this fast enough to run windows 7

yes its fast enough but,how much ram do you have? sorry should have read your lappy's specs

welcome to the worlg of win 7

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i believe it has a bug if i buy new windows software reboot and reload will the bug go away?

A:i bought a used laptop

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Well, just bought a new laptop from the trading post. Met the guy and everything worked perfectly. Got home, tried to open up my email, and I am blocked by "k9 web protection".

I have tried calling the guy and I get no answer. No idea where he lives. Is there any way to get past this program until I can get it fixed someway?

I don't want to spend alot of money getting it taken off by a computer store unless that is the last resort.

Someone please help. I use my laptop alot for business purposes and this is putting a stranglehold on my progress as of late.



A:Just bought a new laptop..

Hi Bill, welcome to TSF

If you've got the guy's phone number, keep trying to contact him for the password, as this is needed to uninstall K9.

The forum rules don't allow us to help with bypassing security settings.


From the rules: "You may not ask for assistance to circumvent restrictions or security on any computer system or network.

You could try contacting K9's Support team at http://www1.k9webprotection.com/support/index.php. Obviously, the whole point of security software is to keep unauthorised people out of the system, so they might not be able to help you without proof of ownership.

EDIT: If it's only blocking your ability to read your email, you could go onto another computer, set up a webmail account (google, yahoo, etc), then redirect your regular email to the webmail account which you can view in your browser on the new laptop.

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Ok so today I bought a Sony Vaio VGN-NS190J from Abt Electronics. It has great specs i thought for a laptop it has a 2.0 GHZ processor, 4 Gigs of Ram, and blue ray and all. It runs vista which I hate but my wife likes it. So i started it up and noticed it takes like 1:30 to startup at least as where my Dell E1505 which i just restored to XP takes about 20 seconds. Also I have noticed the internet is kinda slow and choppy to. I have tried to uninstall alot of the crapware and think I got it all but still a lil slow. I bought this for my wife to be able to Multi-task as she plays a game called Second Life and this computer cant even seem to Rez the graphics which makes no sense because my 5 year old laptop can rez them. I was just wanting to know do you guys think a fresh copy of Vista not the Sony version would make this run better? OR is their a way to fix these problems? Thanks you guys....

Toby Mac

A:I just bought this laptop....

Hi -

No difference between the "Sony version" of Vista and Vista. I don't see a re-install of Vista helping on a system < 24 hours old.

Did the system come with an Internet Security package like Norton or Mcafee? This is the most likely culprit. If existence of such, it must be taken out w/ removal tool. Program un-install won't do it.

Let me take quick look at sys info - run msinfo32 and save as NFO file -
START | msinfo32 | save as default NFO file

Zip it up and attach to next post.

Regards. . .



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sony vaio. i did create a recovery disk but i would like to have a stright windows 7 cd. if i ever have to reinstall i dont want all the junk software. can i buy one from microsoft? im not trying to steal something. i already have a product key under my new laptop.

also. any good sites i can check out to learn 7? i skipped vista so its all new to me.

any tips will also be helpful too
its windows 7 home premium 64 bit

A:bought a laptop with windows 7. no OS cd came with it

Hello jmichael99, welcome to Seven Forums!

Seven Forums is "The Best Windows Site 2009" there's no need for another.

As you have a key, do you have a friend that will let you use their install disk if need be?

Start by having a look through our extensive tutorials section at the link below.

Tutorials - Windows 7 Forums

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I bought a new ssd for my laptop since my old hard drive died.

There is no os on it.

If I can get an oem windows 7 cd, can I use the window 7 oa key on the bottom of my laptop to activate windows 7?

If not, what are my options?

A:Bought new SSD for my laptop -- Problem?

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Just bought a Maxnote 8120 can anyone give me some information on it. IE like what kinda ram it takes and how to change the video settings from 8meg to 32meg. Also know of compatibitity? I need a battery for it I think that is what the light is tellin me.

A:Bought A laptop need help (what kinda)

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hi ill upload the minidump but really please help since i got this laptop its like getting bsods everyday heres the spec

i7-4700mq 2.40ghz

gtx 780m

32gb ram

windows 7 ultimate 64 bit

and the bsods mainly was about IRQL not less or equal sometimes service expection its like every time of bsods i experinced :( so please help XD

A:i keep getting BSODS per day since i bought this laptop


The attached DMP file is of the SYSTEM_SERVICE_EXCEPTION (3b)bug check.

This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

We have barely any info from the dump itself, so let's go ahead and enable Driver Verifier. Before doing so however, ensure you have the latest video card drivers via the manufacturers website. If you are already on the latest video card drivers, uninstall and install a version or a few versions behind the latest to ensure it's not a latest driver only issue. If you have already experimented with the latest video card driver and many previous versions, please give the beta driver for your card a try.
Driver Verifier:

What is Driver Verifier?

Driver Verifier is included in Windows 8, 7, Windows Server 2008 R2, Windows Vista, Windows Server 2008, Windows 2000, Windows XP, and Windows Server 2003 to promote stability and reliability; you can use this tool to troubleshoot driver issues. Windows kernel-mode components can cause system corruption or system failures as a result of an improperly written driver, such as an earlier version of a Windows Driver Model (WDM) driver.

Essentially, if there's a 3rd party driver believed to be at issue, enabling Driver Verifier will help flush out the rogue dri... Read more

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I hope I am allowed to post this; I bought a laptop on Ebay and I think I may have a problem with a virus but I am not sure. Here is my HJT log; I am new at this, so if you can help, I would greatly appreciate it!Logfile of HijackThis v1.99.1Scan saved at 2:44:33 PM, on 6/10/2005Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINNT\System32\smss.exeC:\WINNT\system32\winlogon.exeC:\WINNT\system32\services.exeC:\WINNT\system32\lsass.exeC:\WINNT\System32\Ati2evxx.exeC:\WINNT\system32\svchost.exeC:\WINNT\System32\svchost.exeC:\WINNT\Explorer.EXEC:\WINNT\system32\spoolsv.exeC:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exeC:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exeC:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exeC:\Program Files\Common Files\AOL\ACS\AOLDial.exeC:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exeC:\WINNT\system32\ZoneLabs\vsmon.exeC:\Program Files\Microsoft AntiSpyware\gcasServ.exeC:\Program Files\MSN Apps\Updater\01.03.0000.1005\en-us\msnappau.exeC:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exeC:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exeC:\Program Files\Zone Labs\ZoneAla... Read more

A:Bought This Laptop on Ebay! Please Help!

Your log doesn't look badIf you could do thisPlease run these two online scans. Make sure they are set to clean automatically:TrendMicro's HouseCallActiveScanYou should try to delete any files that these scanners are unable to clean. Then let us know if its working better and what the scans found.Then scan again with HijackThis and post another log. along with the av logs if it could not clean somethingLobos

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Installing win 7 pro 64 bit, on laptop i just bought, it came with win 8.1 installed, and now i have formatted the drive but cant install win 7 because it says: Load Driver: a required CD/DVD drive device driver is missing. If you have a driver ... insert it now
- u cant see my harddisk, but when you browse u can se c drcie and x drive, please help

A:Installing win 7 pro 64 bit, on laptop i just bought

and there is no dvd or cd drive in my laptop, cant install with usb or extarnel dvd drive

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Bought a new Sony laptop with Vista Business loaded, I was not given the backup CD with the sale.
The salesperson told me that all new systems sold now do not include the O/S CD, is this true?
I do have the product key, would I need to go to the MS downloads site to burn a copy?

A:Bought New Laptop, Was Not Given Vista Cd

Your computer might have a hidden recovery partition on the hard drive instead of a recovery CD.

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A:So upset! Bought a new laptop and,...

If you want to try again without swearing and in paragraphs then please feel free, if not then please don't.

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Just got a new HP laptop, and there's ton of programs that are probably useless. Any hints on what to remove. In paticular, is any of the MediaSmat stuff required, or should I purge it all?

A:Just bought HP Laptop - what to uninstall?

I would not suggest removing everything, here is a program that targets the crapware http://www.pcdecrapifier.com/features

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I recently bought this laptop and have been able to install all drivers except for the graphics  driver. As it said the system doesn't meet minimum requirements. I am attaching the minimum requirement and also the error that is showing . please help.

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My laptop has windows 7 starter and I need help installing programs.I already installed an antivirus program (avira free).I installed malwarebytes,superantispyware,and it came with windows defender.is windows defender good or should i uninstall it? also I want to know,is windows firewall good enough? if not, i might install zonealarm. also is there any website for programs from security to games that's available for a windows 7 starter laptop? thanks

A:I just bought an ASUS eee PC laptop.Need help!

I would suggest MSE for complete coverage -


Supplement with on-line scanners if need be. I would not advise installation of Zone Alarm.

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So, the issue im having is weird sounds whenever my laptop is on. (It sometimes slows down or stops for couple of seconds when i'm not touching the laptop)  I was searching for youtube videos to find the exact same sound, so, go ahead and check this video to know the exact same sound issue im having right now.. Also, It can't be drivers fault, the sound isn't going on inside, it's going on outside, like something is stuck or idk. The most of youtube videos i was watching with the exact same sound had a title with (Issue with hdd) Can it be really HDD's fault? I don't know. Can anyone help me what to do?

Check this video out

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Hi, I just bought an ACER laptop running windows 7 home premium--it has what I need. I haven't turned it on or started it up. Any suggestions on what do before I start? I have a blank DVD ready to burn. I have heard about "decrapfier" and am quite tech savy. On other computers, I have immediately run a deleted file recovery program that showed what folder/files were removed on brand-new startup. Thank You--Dennis

A:Bought new laptop--what is next step?

Hi Dennis. . .

Boot the system, follow the screens. Once you reach Desktop, allow all Windows Updates to install -


If there are OEM pre-installed apps you want to remove, use Revo Free - Download Revo Uninstaller Freeware

If the system came with a trial Internet Security Suite - get rid of it using app manufacturer's removal tool -

Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Reboot upon completion. Install MSE - http://www.microsoft.com/security_essentials/

Enjoy Windows 7!



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I had been trying to use a borrowed one (from my brother), but gave it back, per your instructions.
This one seems fine, but I think there's some stuff that shouldn't be there. I appreciate your help.

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit
Processor: Intel(R) Celeron(R) M CPU 520 @ 1.60GHz, Intel64 Family 6 Model 15 Stepping 6
Processor Count: 1
RAM: 2038 Mb
Graphics Card: Mobile Intel(R) 945 Express Chipset Family, 256 Mb
Hard Drives: C: Total - 152524 MB, Free - 123280 MB; E: Total - 1907695 MB, Free - 1080332 MB;
Motherboard: Hewlett-Packard, 30C6
Antivirus: Ad-Aware Antivirus, Disabled

A:bought used laptop, needs cleanup.

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Instead of sending the activation code to my sign-in email, it was sent to my reserve email, which no longer exists on the system, I sent the new telephone number, this has been changed, but I am still not able to open any of my Office applications. Yet
I will be charged the renewal from the date I put in the product key. When one has a product key and then signs in to Live, why does this then not activate? Why when you have changed to my new telephone number, have you not sent me an activation code? With
my reserve email dead, you do not allow me to change it. The only other email I use is Gmail, they are much better than Windows Live, I only use Windows Live to allow me to put new programmes onto my computer, and as usual ten days later I have no use of the
programme I bought. So typically Windows. I have used you since the day you began, what went wrong? You used to function once. These last years have been hell. I wish I had bought an Apple computer and changed everything to Apple. Each time I buy a new laptop
these same issues come up. Please give me access to the Windows Office 365 I bought and put on my computer.

Jeffery Frederick Harold Windsor-Sezibwan-Rurikovich-Schiewe.

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im on a ac adapter. it has a amd xp2200, rated at 1.8 ghz. but when i go to system info it shows it's running at 1.08 ghz.


A:i bought a laptop but it's not running at its right speed

Is this to do with the powernow settings you are using?

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I bought a used laptop via craigslist about 2 months ago. Its a Dell Latitude E6400. Anyways, the guy I bought it from had clean installed Windows 7 Ultimate on it, however, he gave me a selfburnt DVD and a hand written product key. This looked suspicious to me but he explained that he lost the Windows box while moving. He showed me that the windows was activated and all, and it being a good deal.. I took it

I have been using it for the past 2 months and no problems yet. Now I want to give this Laptop to my parents who live in another city and are not at all tech savvy, so I don't want that one day they call me up to tell me the Windows showing that it is not genuine. So can you guys tell if this is a genuine copy? If not, I have the OEM Vista that came with it and a Vista product key sticker behind the battery, and I can install that. But I don't want the hassle if Windows 7 is genuine.

Also what does the "Remaining Windows rearm count: 4"mean?

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
Windows Product ID: 00426-OEM-8992662-00400
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {84F88211-79C9-42BC-9434-EBA15109CC7A}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl Activ... Read more

A:Bought a used laptop, is my Windows 7 Genuine?

First the rearm count in the registry shows if the 7 installation wasn't already activated you could extend the trial period. http://www.sevenforums.com/tutorials...-120-days.html

If you have checked for Windows updates during the last two months and they installed witout any program or prompting for the WGA the original disk the previous owner had was the genuine while the other... is considered "casual copying".(not the best situation for you) You may want to consider buying your own disk as far as that is concerned.

To save on price you can opt for an upgrade disk of the same edition since you are planning to pass the pc along. Refer to Clean Install with a Upgrade Windows 7 Version

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Hi All,

I bought a laptop in dec 2013 and its recently stolen. I have order number ,but donot know how can i find the serial number ,sothat police can find it easily.
its a gift and i do not want to loose it. Help me please 


A:my laptop stollen bought in 2013

The service tag number is the serial number -- it's on your invoice, and on the box the system came in.  It it can also be obtained by calling Dell support with the order information.  You can also report it stolen in case anyone attempts to contact Dell.

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I just bought a sony vaio second hand with a licensed copy of win2000 installed.
Between me and my missus we already seem to have some unwanted visitors.

I think we have 4 problems.

1) Derbiz
2) Constant pop ups for viagra and the like
3) Every now and again we get a warning that the system will shut down and then a timer starts counting down from 3 mins
4) generally slow performance allround and also unstable performance when using firefox - though I'm not sure if that is just due to the spec of the laptop? not sure what the spec is?

can anyone advise on any of these and how to fix?

Here's my log, if this helps.

Thanks in advance...

Logfile of HijackThis v1.99.1
Scan saved at 10:18:41 PM, on 3/29/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v5.00 SP4 (5.00.2920.0000)

Running processes:
C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\hpcoretech\hpcmp... Read more

A:Solved: bought a laptop already having problems!

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hi i need to know where windows live mail in windows 8 stores its mail so i can access the old hard drive and get the mail from it if anyone can help id greatly appreciate it thanks forum

A:bought new laptop after few issues with heat

hi, not 100% sure but I don't think it is a win8 apps .cant find any reference to it being an win8 app
it comes with windows live essentials
Windows Essentials - Download Windows Live Essentials

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Re: Most hassle free, non-geek-friendly anti-virus with built in firewall?
One which, once acquired, will work without intruding on me ever again?
Here's the story.

Just bought a used laptop (Win-XP).

Prior to purchase, I'd asked seller if there's a anti-virus downloaded
...(I should have asked if there's an updated one downloaded

Now I see the last AVG update was Feb. 2007!
Oh, great.. so i'm vulnerable again..

Besides the laptop, I have another tiny 12 inch thinkpad that's in its death throes, and "antiquated" 2003 Dell desktop that became frozen (read on..

Some background re: frozen desktop:
.. the last time I posted here, I'd had problems with probable virus or Trojan on my desktop, that happened while Avast shoved a new version in my face, causing me to UnInstall the old Avast (since it was quite unclear to me if I could keep the current Avast while downloading the update. Avast's auto-prompts had seemed to assume everyone's a wiz and knows this.
....anyway, since then, my desktop kept getting slower & slower and now it's frozen.
....I'd posted my issue on Techguy, and was advised to F12 to Boot so as to avoid a complete Reinstallation. I went thru that whole process, but stuff wasn't working. So approx. 2 weeks ago, I tried restoring the desktop to approx. the June restore point (2 months ago),
but far from helping, it got worse. For example, the Avast Icon developed a Red-X, as well as Fir... Read more

A:Solved: bought used laptop - see only AVG 2007 on it

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Hi guys Purchased my laptop 22/1/17, registered the following day, the HP assistant originally said warranty expired in November 2016 and now is saying my warranty expired 22/1/17. That can't be right, right? I purchased it brand new from Currys PC World in Bristol, UK. Any help would be greatly appreciated. Kind regardsIbb 

A:Just bought Laptop, but warranty already expired?

Hi: HP sets the warranty date starting when the PC is shipped to the vendor from the factory. Since I do not work for or represent HP, I do not know why they do this. In any event you can call HP support, and ask them to adjust the warranty start and end dates. You will have to provide them with a copy of the invoice or sales receipt showing the date of purchase. I had to do that too. The customer services rep should send you an e-mail with a link to upload your scanned copy of the proof of purchase. Then in about 3 business days, they will adjust the warranty period accordingly.

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Bought a refurb'd Lenova Thinkpad 730 on the website "www.propertyroom.com".  Used the laptop and was quite satisfied until the
HDD0 failed - so I replaced it with an SDD.  However, the version of Windows 7 was "Windows 7 Pro" for Refurb PCs.  I had upgraded it to Windows 10.  However, I was quite satisfied with Windows 7.  the Product Key was "P33X3-TDKYX-YQT68-XMQD9-
T86DY".  When I tried to download Win 7, it refused to download it.  Any idea why?

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I really need help with my 4 moths old laptop which has a very loud sound that it really bothers me. The fan is too loud as if I am running a very heavy software awhile I am just using MS office! It is like this since day one I bought it. I have updated the BIOS and even disabled the option that make the fan run all the time but in vain. Any suggestion?

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Ok so for christmas I bought a new laptop the Aspire E 15 Touch (Aspire E5-574T) and Ever since first boot. It was broken, I mean there is always a pop up that says server busy on startup that doesn't want to go away but this is not the real problem. The real problem is when ever my acer goes to sleep mode. SLEEP MODE = DEADif i press fn + F4 or I press sleep mode, the keyboard stays lit and the fan keeps running but the screen gets closed and its over.  You can't do anything you have to press power button for 10 sec and reload. now it's been 8months since I bought it and there was recently a new windows 10 update update and I though that would be the ultimate fix. BUt no it's still the same story. I did try all the solutions already like (power cfg -h off) and none works and I want to use the sleep mode so ACER ... im mad. Last year I bought an Acer touch E5-511P-P8BA and I lost it sadly. BUT It WAS WAY BETTER !!! BATTERY WAS LASTING 7HOURS AND I COULD GO TO SLEEP MODE LIKE EVERY TIME NO PROBLEMS! IM SO SAD What should I do?

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