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HP Elite Book stopped working

Q: HP Elite Book stopped working

My HP Elite Book just quit and won't respond to anything. I can see a red light on the back left side but the computer won't power up or respond to anything. Normally, I can power it up from the front left side or the screen itself but nothing happens. I know it was fully charged as it was plugged in and prior to it stopping the battery was 100%. Truth be told, I accidently got my foot caught in the cord when I was carrying it a couple of days ago and it landed on the carpet but not a scratch anywhere on the computer - remains pristine but the bottom piece came off during impact. I slipped it back on and didn't have any issues with it before or since - until it just quit! The last thing I was doing prior to it quitting was powering my Fitbit Surge and working on an article within a couple of programs. It was working perfectly and I lifted the computer to log on and it blacked out so to speak.
Obviously, I know nothing about how to fix or resolve the issue so guidance is so much appreciated. Did I mention I am on deadline for an editorial story and that computer has everything on it including my story!?!

Thanks in advance!

Update clarification it is an HP ProWindows 8.

Thanks All for your help!

J90210

RELEVANCY SCORE 200
Preferred Solution: HP Elite Book stopped working

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A: HP Elite Book stopped working

Hi, Sorry about the trouble you seem to be going through, You could try the following steps to resolve the issue, however if none of it works, you may need to call hp on 1800-474-6836 to get a pickup-repair & return setup, unfortunately that would take about a week or 2 before it can be fixed.Hopefully this helps you (fingers crossed).1) Hard reset to ensure there isn't any static causing the issue - Remove all external devices connected to the pc, disconnect the battery and then hold the power button in for 30 seconds without the adapter connected.2) If there is a light showing up on the charger port & on the power button but the pc doesn't have a display, you could attempt to connect your pc to an external monitor and transfer all your important documents to an alternate pc and work towards completing the editiorial piece before deadline...If that doesn't work - i'm afraid you will need to call HP.




Although I work for HP Inc -The views and opinions I post here are of my own.If my post helped you out, give me the kudos i deserve

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RELEVANCY SCORE 70.8

hi i have hp elite book 8440w , on windows seven all keys worked fine but after windows 10 upgrade i am unable to use shift/alt/control/function key.cannot write '' at the rate of '' , cannot copy paste anything , cannot close any program  by ''altF4''pl suggest any solution thanks 

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RELEVANCY SCORE 64.4

My Surface Book 4 camera has stopped working. Was OK in April when I last used it - now just a blue screen with the text 'Camera' at the top left for a second or two then nothing.
A crash log is written, but it tells me nothing useful. I note that the May Win10 update included several camera-related items - which may or may not be related.
Windows Store tell me that an upgrade is available, but when I try to install the upgrade, I get error code 0x80073CF6.
Following the Microsoft advice for Windows Store problems did not help.
The best approach seems to be to uninstall the Windows Camera app and reinstall from scratch. But uninstalling fails.


The details:

Following the steps at the tutorial Windows 10 Forums

Run PowerShell as Administrator

PS C:\WINDOWS\system32> Get-appxpackage -allusers *windowscamera* | Remove-AppxPackage

I get this error (with or without -allusers):

Remove-AppxPackage : Deployment failed with HRESULT: 0x80073CF6, Package could not be registered. (Exception from
HRESULT: 0x80073CF6)
NOTE: For additional information, look for [ActivityId] c4f362ba-be53-0002-2186-f3c453bed101 in the Event Log or use
the command line Get-AppxLog -ActivityID c4f362ba-be53-0002-2186-f3c453bed101
At line:1 char:45
+ Get-appxpackage -allusers *windowscamera* | Remove-AppxPackage
+ ~~~~~~~~~~~~~~~~~~
+ CategoryInfo : WriteError: (Microsoft.Windo...__8wekyb3d8bbwe:String) [Remove-AppxPackag... Read more

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RELEVANCY SCORE 58.8

Ok is there anyway to get this laptop to run 16 gigs memory??? It came with 4 gigs 2x2 and now it is running 8 4x4 but would love to get it up to 16 with the i7I got this at my local university surplus for a really good deal! Seems to be a solid machine but it will not boot with 8 gig memory chip. Is there anyway around this.Any in for would be greatly appreciated!

A:Elite Book 8540 p

@Daermos It may be able too. What CPU do you have installed. REO

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RELEVANCY SCORE 58.8

How do you turn off EliteBook 8560P touchpad without tapping the touchpad?

A:Elite Book 8560Touchpad

Make sure you have your touchpad driver and installed andlaunch the Synaptics application (in the task tray). Go to the device settings tab and disable the 2 luxpad decvices (Luxpad 7.5and buttons 7.5) this should do it. See attached pics...      Have a great day !  I work on behalf of HPPlease click ?Accept as Solution ? on the post that solves your issue to help others find the solution.Click the Thumbs Up to say ?Thanks? for helping! 

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RELEVANCY SCORE 58.8

Windows 10 is screwed up, no mouse, & can't use laptop at all. Tried to change bios boot order but I can't, it won't start with bootable DVD & Windows 8.1 or 10.I don't kno what to do. There is no menu like the one shown on the hp site so I can't force the laptop to boot from dvdPlease, anyone help me? 

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RELEVANCY SCORE 58

its got the 3rd gen ivy chipsetand and as far as i know the I7 3940XM is the best im not sure if theres a better one that hp didnt useand i cant get any info on whats the fastest ram this chipset can utilize?

A:i have an elite book pro 8770w and i would like to up grade ...

Compatible processor list for the HP EliteBook 8770w:  3rd Generation Intel« Core?i7-3920XM (2.9 GHz, 8 MB L3 cache, 4 cores)*Up to 3.80 GHz with Intel Turbo Boost Technology 3rd Generation Intel« Core? i7-3840QM (2.8 GHz, 8 MB L3 cache, 4 cores)*Up to 3.80 GHz with Intel Turbo Boost Technology 3rd Generation Intel« Core? i7-3820QM (2.7 GHz, 8 MB L3 cache, 4 cores)*Up to 3.70 GHz with Intel Turbo Boost Technology 3rdGeneration Intel« Core? i7-3740QM (2.70 GHz, 6 MB L3 cache, 45W, 4 cores)*Up to 3.70 GHz with Intel Turbo Boost Technology 3rd Generation Intel« Core? i7-3720QM (2.6 GHz, 6 MB L3 cache, 4 cores)*Up to 3.60 GHz with Intel Turbo Boost Technology 3rd Generation Intel« Core? i7-3630QM (2.40 GHz, 6 MB L3 cache, 45W, 4 cores)*Up to 3.40 GHz with Intel Turbo Boost Technology (no vPro support )    3rd Generation Intel« Core? i7-3610QM (2.3 GHz, 6 MB L3 cache, 4 cores) (no vPro support)*Up to 3.30 GHz with Intel Turbo Boost Technology 3rd Generation Intel« Core? i7-3520M (2.9 GHz, 4 MB L3 cache, 2 cores)*Up to 3.60 GHz with Intel Turbo Boost Technology 3rd Generation Intel« Core?i5-3360M (2.8 GHz, 3 MB L3cache, 2 cores)*Up to 3.50 GHz with Intel Turbo Boost Technology 3rd Generation Intel« Core?i5-3320M (2.6 GHz, 3 MB L3 cache, 2 cores)*Up to 3.30 GHz with Intel Turbo Boost Technology If you install faster memory it will still default down to what the chipset will accept, so... Read more

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RELEVANCY SCORE 58

Hello, i have a specific question . I want to upgrade my cpu on m HP 8530 p.i need a quad core to improve the performance of my laptop in the purposeof using music software production like cubase. I Know because i've checked the specifications for my modelthat i can upgrade with a cpu QX9300 or a Q9100..But i want i want more . and i don't know if the specifcations are ipdated for my old model  .My idea is to go higher with the intel q9... family cpu. .i believe i don't need a QX extreme because i haveno use of overclocking capability with an hp. i need the best intel q processor i can get.i want to instal the intel Q 9650!!! on my hp 8530 p. can i do that ??what do you suggest?  thank you so much for your answer and support  Diego  

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RELEVANCY SCORE 58

First I had forgotten my password for a while and I had been using my fingerprint to access my laptop. I did and upgrade to WI dowsing 10. And the need window did not give me access to use my fingerprint. Instead it's asking for my password that I can't remember. Problems : I can't reset my system because it's asking for reset disk. I can't remember my password. Invariably I am shut out. Please how can I save this situation.

A:Can't access my Elite book 8440p

An upgrade to Windows 10. The new window did not give me access to my fingerprint and I had forgotten my password. Pls help me

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RELEVANCY SCORE 58

GOOD AFTERNOON. I HOPE SOMEONE CAN HELP ME. SPENT THREE HOURS TRYING TO FIND AN HP E MAIL...GOT KNOWHERE. I HAVE WIN 7 32 BIT INSTALLED. I AM TOLD THAT I CAN UPGRADE TO 64 BIT WITH THE LICENCE NUMBER ON MY LAPTOP. BEEN TO MICROSOFT SITE, ENTERED NUMBER, SAYS I HAVE TO GO TO MANUFACTURER AS THIS WAS A FACTORY INSTALLATION. ANY OFFERS HOW TO GET THIS SORTED PLEASE?

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RELEVANCY SCORE 58

I ordered a 64 bit now I want to add at least 8 gig to the memory. Does it have 200 pin or 240?Please helpIt has windows7Are there any problems doing this?

A:Add memory to elite book 8530 w

@knutebeck? 200 pin. Your manual here. http://h20566.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=3781677&docLocale=en_US&docId=emr_na-c03... REO

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RELEVANCY SCORE 58

My memory card reader is not reading any card. I cannot see any driver installed for it  please advise. 

A:HP elite book 840 card reader

@Maksumul? 840 G1, G2 or G3 ??? What version Windows 7??? REO

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RELEVANCY SCORE 58

I have a new HP EliteBook 840 G4 with Windows 10 64bit OS and I would like to downgrade to windows 7

A:can I downgrade a hp elite book 840 G4 from windows 10K to w...

Hi: There are no W7, W8 or W8.1 Intel graphics drivers for platforms with the 7th generation core processors and Kaby Lake chipsets. As long as you have a way to go back to W10, you can try the Intel graphics driver modification which works on the Probook 450 G4 with the same chipset and graphics... http://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Windows-7-VGA-drivers-Probook-450-G4/m... 

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RELEVANCY SCORE 58

Hi, We have started to roll out the Hp's to our users and a few of them are coming up with issues on the Bluetooth. Dropping out every other day or so for a split second and we have to repair etc. latest drivers and bios updated etc. Has anyone else had this issue? Adam

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RELEVANCY SCORE 58

my hp elite book  pc show show me that bios application error (501) and programs sometimes not responding.For example  when i clickon mozila  sometimes it says not responding for a while. thank you.

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RELEVANCY SCORE 58

Hi, I have just received the HP Elite Thunderbolt 3 65W USB-C Dock. I have plugged it in, and my Elite X2 1012 G1 charges, but that is all. None of the ports are working. Monitor is not recognised either. If I plug my phone in via the USB port, it will charge, but not recognise it as a storage device. I have searched everywhere, and cannot find drivers that will resolve this issue. I have:- Thunderbolt software installed, and running, but still to no avail.- Installed and run "Intel Thunderbolt Firmware Update Utility", but get an error that there is no controller driver. Please help. ps. The machine was reimaged with a corporate SOE. So I am not sure if I am missing drivers. 

A:HP Elite Thunderbolt 3 65W USB-C Dock not working on Elite X...

I finally received our Thunderbolt 3 docks this week.  Same issues as OP.  I was able to get it working by installing the Intel Thunderbolt Secure Connect under the Driver - Controller section of the drivers for the X2 1012 tablet.  Hopefully this helps someone else.  Direct link to the driver page below. http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=8741946&swItemId=ob_161921_1&swEnvOid=419...

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RELEVANCY SCORE 57.6

I am receiving a resolution error on my HP w1907 monitor when I attach it as a 2nd display (in Extend Mode) to my HP EliteBook notebook.  I have a PRUDENT WAY HDMI to VGA 1080P Ultimate Video Converter as the connector for HDMI to VGA The resolution error on the Monitor is asking me to reset my HP EliteBook display setting to 1440 x 900 - which is not an option.

A:can i use an HP w1907 Monitor with a HP Elite Book notebook?

You would be much better off with digital signals. I would do HDMI to DVI, not VGA. Somehow the signal from the monitor to the computer is not telling it to use a wide aspect ratio.  Which Elitebook is it? If you have a video configuration utility on your computer...e.g Intel HD or nVidia, you can perhaps create a custom resolution but with the hardware you have the computer is seeing it as an old school 4:3 ratio and you need to have 16:9 (widescreen) options. What options is Windows offering you? 

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RELEVANCY SCORE 57.6

Dear HP, my HP Elite book 820 suddenly can not connect to android hotspot of my cellphone (Samsung Grand 2), while it works fine with my other devices such as tablet and other cellphone. 

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RELEVANCY SCORE 57.6

i lost my finger print reader driver, how can i re-install ?

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RELEVANCY SCORE 57.6

Hi my daughter's elite book was updating when it was switched off, now on power up i get the window icon and the circle of dots then a flash of a box at the top 1/2 of the screen then it says restoring from a previous version goes dark and then repeats this cycle over and over. I've tried f11 the computer just beeps. I can't seem to get to any Windows screen to get it safe mode, please does anyone have an idea what I can do? Many thanks

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RELEVANCY SCORE 57.6

Help , I was about to start my notebook an I got stack for reasons tht I ignore.  have the message flashing at the bottom starting "Press the ESC Key to startup Menu" when the HP logo comes u and that is about it . when I do that it takes me to the menue that have all the systm info and boot sequences  which endup at same stage. Any help will be appreciated.Thank you

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RELEVANCY SCORE 57.6

Bois password on hp elite book 8560w

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RELEVANCY SCORE 57.6

Hi everyone, I work on the helpdesk of a company and one of my users has been having an issue. He has an Elite Book 8460p and just recently started having issues with the touchpad on his computer. When he double clicks the upper left corner of the touchpad nothing happens. I have tried uninstalling and reinstalling the drivers for the Synaptics Touchpad twice, with drivers directly from the HP site. I have also switch the user's hard drive to another 8460p but the same issue happens. I have attempted to disable the touchpad in the Synaptics Device Options under the Mouse section in the Control Panel. After I hit the Disable button, it does turn the touchpad off for a time, but it seems to turn itself back on randomly. I would disable it, apply and hit OK to close the windows, test the touchpad and it would reenable itself. Has anyone else seen a problem similar to this? I was hoping there was a way to disable it in the BIOS, but I did not see anything.

A:Elite Book 8460p - touch pad will not disable

 

Hello Clownmaserfunk,

 

In order to get the best and most accurate response for your question, please submit your question onto the HP commercial forums. You have posted on the consumer forum, and you're using a commercial based system. The link below will allow you to submit your question. It is possible that you might have to create another profile.

 

EliteBook Fourm

 

 

Thanks

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RELEVANCY SCORE 57.6

Hi All -  I have an HP EliteBook840 G3 and downgraded it to Windows 7 Enterprise (Our System Image). Since the downgrade, when booting as a normal laptop, the Intel Boot Agent forces a network PXE boot. When plugged into the docking station, it boots to the Windows 7 Image normally.  Does anyone know what I can do to solve this? When outside of the dock, it will not allow me to push (ESC) to enter the system bios.  I have several other HP laptops that I've downgrade with sucess, this one seems to me the trouble maker.  Thanks! G

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RELEVANCY SCORE 57.6

Alright so the problem is as follows, recently my laptop was giving me a few issues so I downloaded the hp software that is supposed to help. Well it didn't do that it bricked my machine.It recommended a bios upgrade, and seeing as I do not like updating bios I went to chat with the support team, not very supportive as they told me to update my bios.I downloaded the file clicked install followed the steps and it restart.... has not turned on since.Stats:Windows 7 enterprise 64bit (work laptop, for the most part lol)Last know bios from 2012What's happening:When attempting to boot the system the screen is black, the power logo illuminates, caps lock blinks, wifi logo solid yellow, power logo solid white. The fans ramp up and do not stop, the power led won't turn on even if it's on the charger.Yup. FML.

A:HP Elite Book Folio 9470m won't boot ugh!

Update let me clarify, 5 blinks with scroll lock and caps lock(long pause between each blink), then fans ramp up, now I have power led wifi led and disc drive led all illuminated. But no caps lock or scroll lock led blinking after the 5 blinks. I pulled the cmos battery and the battery out of the laptop, waited..... and now plugged them in.Will keep you guys updated if anything changes.

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RELEVANCY SCORE 57.6

Hi, I'm having to reinstall the OS and I'm not having any media available for it. I'm not able to download the media from Microsoft site using the Product Key  while hardware is not retail model. Hoe I'm able to get the media from HP? Thanks CoCoMoCo  

A:HP Revocery Disk for Elite Book 8460p

Hi: If you live in the USA/Canada, call this number and order a set... 1-800-334-5144. Have the serial number of the PC handy to give to the customer services rep. Additionally, this site claims to have genuine, unadulterated W7 ISO files for download. https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-iso-download-tool Click on the link labeled Windows ISO Downloader.exe You can use either the: Win 7 Home Premium/Pro (as applicable) SP1 or the (Retail version, but the OEM key on your PC's case will work with it) Win 7 Home Premium/Pro (as applicable) SP1 COEM (This version would be for what HP would have used--System Builder) N is for European Union (EU) countries. K is for South Korean markets. You can use this tool to transfer the ISO file to a 4 GB USB flash drive or DVD. https://www.microsoft.com/en-us/download/windows-usb-dvd-download-tool 

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RELEVANCY SCORE 57.6

I am locked onto a screen and cannot use either the touch pad not a pug in mouse.  My compute is stuck on this screen even if I force it to shut down.  When it come back on, the same screen appears.  Help!  Thank you

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RELEVANCY SCORE 56.8

Hi I have Installed mobile broadband driver  from hp site. Then i Installed HP connection Manager. But its not showing me sim module there. Please help 

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RELEVANCY SCORE 56.8

My laptop workstation elite book shut down without control and I don't know what's happening. I cleaned it and removed every possible parts of dust but I did not resolve the problem.What can I do?Thank you.Giuliano

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RELEVANCY SCORE 56.8

Hi I have a HP Elite Book 8470w with Windows 10. I found on the HP driver download site the driver for the fingerprint hardware but I can not find the software which works whit it and therefore register my fingerprints. Before upgrading I used HP Security tool (with Win 8.1 64 bit). Does somebody can help me finding the software? Is there a change to use a windows base program too? Myn thanks 

A:Fingerprint Software for HP Elite Book 8470w - Windows 10

Hi: Yes, the ProtectTools software was replaced with the Client Security Manager software which is not listed on your notebook's support page. See if this version works from the 840 G1, which was the successive model to yours... HP Client Security Manager provides enhanced Windows login and website single-sign-on capabilities. Security Manager is also the host for HP Client Security plugins, and therefore should be installed before other Client Security modules. This package is provided for supported models running a supported operating system. ftp://ftp.hp.com/pub/softpaq/sp74001-74500/sp74101.exe

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RELEVANCY SCORE 56.8

hi all,i bought new 840 G3 which i can only see display resolution 1366x786 not greater then this, while on my old EliteBook 840 g1 i was using 1600 resolution. please advice me

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RELEVANCY SCORE 56.8

I read a couple of threads concerning forgotten ADMINISTRATION BIOS Password and they both used different numbers but both were solved. Can someone please provide me the magic number that I need.Thank you so much for your time.Make Cochran

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RELEVANCY SCORE 56.8

Hi, Im having trouble updating my Bios in windows 10 x64, programs seems to crash and not respond even making USB updatable usb. I have stock bios and am trying to get this laptop to boot from SD which is available but does not boot, trying an update to get it to work. im trying to boot kodi from SD   

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RELEVANCY SCORE 56.8

Bonjour,        Les PC portables elitebook 840G1 et elitebook 820G1 sont trop^lents depuis les mises a jour windows 7 64 bits.       Chrome (version 51) trop lent et se bloque souvent.         Windows explorer tres lent et souvent l'enregistrement de fichier sur disque prend enormement de temps.               Bios mis a jour, dernier pilotes installÚs, les problemes demeurent.         Nous avons des portables HP elite book dans toute notre entreprise.          Comment solutionner ces problemes Cordialement 

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RELEVANCY SCORE 56.4

I am working on a HP Elite Book 9480M and I just received two HP z27s monitors.  When I plug one monitor into the docking station and/or the laptop each individual monitor works so I know that it is not the monitor or plugs.  I tried to connect using the both DVI cords and a DVI to VGA connectors.   So in essence, each monitor works individually but when I hook up both at the same time, "input signal not found" and it is not detecting anything. I am at a loss.  Any suggestions? Thanks!

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RELEVANCY SCORE 56.4

Hello All, I have a new laptop.  It is great.  However yesterday while typing a document, I somehow turned "off" my ability to use the touch pad.  Now the only thing that works is the button in the middle of the keys.  What did I do wrong and how do I turn it back on?  Help!

A:Elite Book 8460p - touch pad/ mouse pad/wheel pad/track pad ...

While typing the document you might have turned off the touchpad using the off button on the touchpad. Refer the picture below that will point of #3 which toggles the on/off of touchpad. 

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RELEVANCY SCORE 56.4

When updating my BIOS today I encountered problem of my laptop EliteBook 2570p not booting after update of the BIOS. It has a black screen with no signs of working hard disk or screen and the only things that working are the led light of "power on" and blinking "AC power" light. I read some information on the hp support but BIOS restore with key combination does not work for me as I cannot turn laptop off. Hard reset also did not work. Whenever I will plug battery or AC adaptor back two LED lights mentioned above will start to work indicating that computer is actually working. Can somebody help with this issue or suggest what to do best? Thanks!

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RELEVANCY SCORE 56.4
RELEVANCY SCORE 56.4

Tun on HP Elite Book 8440p, the screen on the laptop is showing "Press the ESC Key to Startup Menu" and after a second Capslock and Numlock are blinking for 5 times. Please resolve this issue Thanks

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RELEVANCY SCORE 52.8

Hello All. I'm new to the site, and after having been tasked to fix my girlfriends computer. I'm left scratching my head. I don't know what she or her son did to this machine but everything I have tried has not worked. So any help would be greatly appreciated.

Machine - Dell Inspriron INSP1440

OS - Vista 32-bit SP2

Issues -

Cannot start internet browsers outside of safe mode. Every time I have tried I get an APPCRASH Error.

IE - Internet Explorer has stopped working.

Problem Signature:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 9.0.8112.16421
Application Timestamp: 4d76255d
Fault Module Name: iexplore.exe
Fault Module Version: 9.0.8112.16421
Fault Module Timestamp: 4d76255d
Exception Code: c0000096
Exception Offset: 000026d1
OS Version: 6.0.6002.2.2.0.768.2
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160


Firefox - Firefox has Stopped Working

Problem Signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 13.0.1.4548
Application Timestamp: 4fda6075
Fault Module Name: ... Read more

A:APPCRASH When starting IE and Firefox, DNS Client Has Stopped Working, and Host Process (Rundll32) has stopped working Errors.

Here is the DNS client has stopped working error

DNS Client has stopped working

Problem Signature:
Problem Event Name: APPCRASH
Application Name: svchost.exe_Dnscache
Application Version: 6.0.6001.18000
Application Timestamp: 47918b89
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18327
Fault Module Timestamp: 4cb73436
Exception Code: c0000005
Exception Offset: 000250fb
OS Version: 6.0.6002.2.2.0.768.2
Locale ID: 1033
Additional Information 1: 7373
Additional Information 2: 38d9ec761cde35dc7ff9a3014cbc1e9a
Additional Information 3: 007a
Additional Information 4: f2126b35ab5de9a1c961e83e18b5e24b

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RELEVANCY SCORE 52.4

My HP Pavillion elite desktop just stopped reading SD cards.My laptop reads them so I know the SD is good. Any fixes out there?

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RELEVANCY SCORE 50.4

I am not sure exactly at what point it happened but I recently found that the touch screen on my Elite X2 1011 was not working. The pen still functions normally. When checking the pen and touch settings I can only configure the pen settings and only "Pen support" is listed in view pen and touch settings. The touch screen used to work in both the original Windows 8.1 and then also after upgrading to Windows 10. There have been no error messages and the event logs do not seem to indicate any problems; it is as though the machine has just forgotten it is a touch screen. I have tried reinstalling drivers, reinstalling both Windows 10, and going back to Windows 8.1 to no avail. I really loved this little device but ease of use is cut rather drastically without the touch functionality. Has anyone else had a problem like this and have a solution? Any help at all is greatly appreciated.

A:Elite X2 1011 Touch screen not working/pen working fine

I guess it is safe to assume that this forum is not monitored at all by HP staff? Has no one seen this problem on their own devices?

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RELEVANCY SCORE 50.4

I am experiencing the exact same issue on the same machine after forceably being upgraded to Windows 10.  Did you get a solution?

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RELEVANCY SCORE 49.6

HI,
I'VE INSTTALED WINDOWS 7 PROF.ON MY PC. I M TRYING TO INSTALL WINDOWS7ULTIMATE BY CLICKING ON SETUP.EXE AN ERROR MASSAGE APPEARED SAYING: [WINDOWS INSTALLER HAS STOPPED WORKING] THEN I TRIED TO INSTALL WINDOWS 8 ON MY PC.. BUT THE ERROR MASSAGE APPEARED SAYING SAME THING [WINDOWS INSTALLER HAS STOPPED WORKING] AND ALL OTHER SETUP IN THAT DRIVE ARE SAYING SAME THING.....DON'T KNOW WTTD.....HHHHHHHHHHHHHEEEEEEEEEEEEEEEELLLLLLLLLLLLLLPPPPPPPPPPP!
I'M IN BIG TROUBLE NOTHING IS GOING TO INSTALL

ERROR
Problem signature:
Problem Event Name: APPCRASH
Application Name: setup.exe_Microsoft? Windows? Operating System
Application Version: 6.2.9200.16384
Application Timestamp: 5010a298
Fault Module Name: setup.exe
Fault Module Version: 6.2.9200.16384
Fault Module Timestamp: 5010a298
Exception Code: c0000096
Exception Offset: 000020f4
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
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A:Windows installer has stopped working or setup.exe has stopped working

Hi,

Lets start here:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click 'Copy' - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the validation tool here in your next reply

Regards,
Golden

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RELEVANCY SCORE 49.6

this morning i got those 2 errors pop up, and i cannot get into system info, cannot do a system restore
running windows 7
 

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RELEVANCY SCORE 49.6

Hi all, I own an HP elitebook 8540w laptop with running windows 7. Is it advisable to upgrade to windows 10? 











Solved!
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A:Elite Book 8540w Windows 7 or Windows 10?

@Mrstenter, I don't think you're understanding the topic at hand. HP Support Assistant won't see that Windows 10 is a viable OS for this laptop, so, it won't find anything for it.While most of the components do indeed have several updates, available from the component OEM, HP has been terrible about supporting this "Enterprise-Grade" "Elite" mobile Workstation. The Support Site for the 8540w has been a mess, and terribly inconsistent, pretty much the whole time it's been available, it's a big reason that when it was time for a platform update, I went for a Dell M4800 instead of the comparible EliteBook/ZenBook/ProBook. Now, @Bredzy as far as Windows 10 is concerned; I let the upgrade happen to mine: I tried 8 and 8.1 out on it, and went back to 7 both times.10 has been good so far. All of the drivers I have in place before the upgrade were still in place after the upgrade, which was nice, and even OneDrive is syncing, despite the fact that I don't login with my hotmail account. If you do rely on the mobile broadband card, you'll probably be a bit stuck there. I haven't tried the fingerprint reader out again, yet, because even in 7, the weird blend of Validity and ProtectTools never really jived for me, plus, PT only integrated with IE, which, I basically never use, so it was pretty worthless once the laptop is initially unlocked. If you want to get most of your drivers updated before the upgrade, here's links to everything I use, f... Read more

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