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IdeaPad z400 Touch - Touch screen not working

Q: IdeaPad z400 Touch - Touch screen not working

Hello everyone, my touch screen on my lenovo ideapad z400 touch is not working anymore. The only weird thing I remember is some ghost touchpoint on my screen. I've been looking for the answer to this issue, but it seems that Lenovo does not address this problem. If someone has found the solution to this problem and wants to share it with me, I will be forever grateful.

RELEVANCY SCORE 200
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A: IdeaPad z400 Touch - Touch screen not working

I facing the same situation right now. any solution please. left side of monitor is being "touched"?

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RELEVANCY SCORE 124

My laptop automatically updated in Sept./Oct. It took about an hour and had multiple restarts, so I am assuming it was a Windows 10 update. I am not 100% sure though. Afterwards, the touch screen doesn't work. My laptop automatically updated in Sept./Oct. It took about an hour and had multiple restarts, so I am assuming it was a Windows 10 update. I am not 100% sure though. Afterwards, the touch screen doesn't work. I can tap the screen and it will select stuff but I cannot scroll or anything else. Anyone able to help with this? It is drving me bonkers.

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RELEVANCY SCORE 124

My Ideapad S415 touch screen has suddenly stopped working.  I've had a tech connect to my PC and try a BIOS reload of default settings, plus unistalling all "HID" devices in Device Manager with no resolution.  I've also tried a system restore with no luck. The system properties does see the touch capability. Suggestions? Thanks.










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A:Ideapad S415 Touch - touch screen stopped working

hi Hersh,
 
Welcome to Lenovo Community Forums!
 
First do a Power Drain 
     (If the battery is removable)
            Remove AC and Battery and hold the power button down for 15 sec.
               Turn the computer back on and see if the Touch capability is now detected under System Properties,
                  If not
         I suggest you contact Lenovo Technical Team about the Issue as this may be a device detection issue.
       Lenovo Technical Team
 
Regards
Solid Cruver



Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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RELEVANCY SCORE 122.8

Hi there, sorry to be a bother.Like the title says, my touch screen stopped working. I went on to my computer one afternoon and found my mouse stuck in the top left corner, fidgeting. This was what I was expiriencing. (My touch-screen still worked fine at the time, but I still couldn't do anything or control the mouse, but I could tell that it was still working and it still responded.) After a bit of time and a few restarts later, it went back to normal, but my touch-screen then stopped working. I'm used to the touch-screen working incorrectly occasionally, and much like the mouse thing, a restart or two helps.It has now been three days and my touchs-creen still does not work. I've tried many of the solutions found in these forums, but to no avail. I am running Windows 10 and have had this computer for 2+ years.  Thanks.

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RELEVANCY SCORE 114

I need a new, ou used, motherboard for replaced the old with short circuit.Wher can I buy? Thanks. Wagner

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RELEVANCY SCORE 111.6

Hi, I have a Z400 Touch laptop Ideapad - Type 6881. I downloaded Windows 10 a little while ago and put all my stuff on a USB drive before changing. After I did that, I had to reset my entire computer because my husband put a virus on it. I changed it back to factory settings and then updated it to Windows 10 again. When trying to put my stuff from my USB back onto my computer, the USB says that it is unallocated. Is there anyway I can get those files back or are they lost forever? If you could please let me know because I don't want to lose everything I have on it.
 
Mod's Edit: Image removed as it showed the serial number of the model.  If you wish to repost the image please edit out the serial number.  This is for the owner's protection. 
 
 

A:Z400 Touch Ideapad - Type 6881 (unallocated USB)

Hi lleclair46,
 
Thanks for posting and welcome to the forum!
 
When you inset the USB drive and go to 'Computer', is it showing less space than what there is actually on the drive? You can recover the unallocated space, but this may wipe whatever was on the USB drive. 
 
----------------------------------------------------------------------------------------Did someone help you today? Thank them with a Kudo! If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
 
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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RELEVANCY SCORE 111.6

I have a BIOS problem, my girlfriend's uncle has put a password and he eventually forgot the password, so I can not format the same! There is no BIOS update that I can use to fix this problem, can anyone help me with this? THX

A:How to reset BIOS Lenovo Z400 Ideapad Touch

Welcome to the Lenovo Community !
 
There is no master password, back door or CMOS clearing procedure that will remove your forgotten password.  This is due to the ease in which laptops are stolen.   To resolve the issue you have basically two options.  The first is for the Uncle to try and remember the password he used.  Please keep in mind that passwords are case sensitive and he may have use upper and lower case characters.  The second option is to replace the motherboard.

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RELEVANCY SCORE 111.6

I have a BIOS problem, my girlfriend's uncle has put a password and he eventually forgot the password, so I can not format the same! There is no BIOS update that I can use to fix this problem, can anyone help me with this? THX

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RELEVANCY SCORE 111.6

Hi, I have a Z400 Touch laptop Ideapad - Type 6881. I downloaded Windows 10 a little while ago and put all my stuff on a USB drive before changing. After I did that, I had to reset my entire computer because my husband put a virus on it. I changed it back to factory settings and then updated it to Windows 10 again. When trying to put my stuff from my USB back onto my computer, the USB says that it is unallocated. Is there anyway I can get those files back or are they lost forever? If you could please let me know because I don't want to lose everything I have on it.

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RELEVANCY SCORE 104.8

I just got my ideapad 110 touch Friday. After using it for awhile and recieving a brief windows 10 update my touch screen quit working. How can i fix this?
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 

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RELEVANCY SCORE 103.6

Hi The touch screen of Lenovo ideapad Flex 14 is not working at all after recovery.The OS is the stock Windows 8. Please help me  recover the touch screen functionality Many thanks in advance.

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RELEVANCY SCORE 103.6

I know a few others have asked this question, but I haven't seen anyone report a solution or any follow-up to suggestions given. Here's what happened: my touch screen worked normally on Friday, then I went away for the weekend and didn't use my laptop and when I started working on Monday I realized my touch screen didn't work. Here's what I have done to try to fix it:1. Restarted the computer2. Disabled & enabled the HID-compliant touch screen in the Device Manager 3. Disabled & enabled the Generic PnP Monitor in the Device Manager4. Checked for driver updates for the touch screen (it said the most up-to-date driver is already installed)5. Tried to roll back the driver for the touch screen, but that button was greyed out, so it wasn't an option6. Unstalled the most recent Windows updates (there were a couple from the previous week)7. Unstalled the HID-compliant touch screen (but when I restarted the computer, there it was again)8. Talked to the IT guy for my work, who said I did everything he would have done, and suggested that I write a post on this forum. I saw a suggestion in another thread that the driver for the touch screen could be corrupted, but I didn't really see any instructions on how to unstall/reinstall the driver itself. I would like to try that if someone could tell me how that's done. Any other ideas? My Lenovo is probably 4-5 years old, Windows 10 for well over a year, installed a new anti-virus software a few months ago with no issues... Read more

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RELEVANCY SCORE 103.6

In the first week with my Y700, sometimes, when the pc started, the touch screen just didn`t work and i had to reboot in order to use this functionality. Now, there`s nothing i can do to use the touch, it`s like the computer never had a touchscreen.Looking in device manager i haven`t found anything related to the touch interface but there is a " Unknow USB Device" in Universal Serial Bus controllers tab.What shall i do?

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RELEVANCY SCORE 103.6

Hey All!!So my touchscreen stopped working randomly and I tried updating my drivers. Windows said that the drivers were already update...sooo I was good on that frnt. I left my computer for a bit and now I am currently running Windows 10 and I just recently disabled the touch screen foloowed by a restart of my laptop then I enabled the touchscreen to no avail. The touchscreen is still not working. Any advice on what I should try next would e greatly appreciated.  Thanks!Tiff

A:Ideapad s400 Touch screen not working Windows 10

I also asked this question in Dec.  Nice to know no one cares to answer us.

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RELEVANCY SCORE 103.6

Hi,It's my first day with Lenovo, but my touch screen is not working.I tried many options:- update BIOS is not working.- online system update is not working, giving "#ADUPFailed" error.- no "Human ..." apperas in the device manger.appreicate your support.thanks in advance

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RELEVANCY SCORE 103.6

All of a sudden my touch screen quit working. I have windows 10 and have had it for several months. my device manager says driver working fine. What can I do to fix this. Cannot find new driver on lenovo software and downloads. Is this the problem even though it says it is working fine and no updates available.

A:S510 ideapad My touch screen just quit working yes...

Hi Nancy,
 
Welcome to Lenovo Forums.
 
Please perform the below steps:
 

Press Windows + X
Select Device Manager.
Find the Touch screen driver under Mice and Other Pointing Devices > USB Touchscreen Controller (A111).  You're going to uninstall this and check the box that says "Delete the driver software for this device".
Restart your computer.
Re-pen the Device Manager, and confirm that the Touchscreen is now listed under Human Interface Devices.

I hope the above information helps.
 
Regards,
Shashi
---------------------------------------------------------------------------------------------------------------Did someone help you today? Press the star on the left to thank them with a Kudo! If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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RELEVANCY SCORE 103.6

I have Ideapad Flex 14 Ideapad S100 with Windows 10 having latest updates. A few days ago I had realized that thouch screen doesn't work any more. After consultation with Lenovo Turkey, which was insisting on recovery, I recovered my ideapad turning back to an image taken by Win10 two months ago. This step did not help. Some how next day after recovery in the morning it worked only for a few hours then stopped working again. I tried to disable and enable the "HID-compliant device" or other relaten USB items and reinstalled/activated, it did not help.I hope it is a software/driver failure and this problem will be solved soon by Lenovo.

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RELEVANCY SCORE 100.8

Not only are "pen and touch" no longer in my control panel, HID-compliant touch screen is not in my device manager.  Needless to say, my touch screen is non-responsive.
I have a Compaq Elite 8300.
I had problems before but everything was working 24 hours ago and I didn't make any changes since then. 

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RELEVANCY SCORE 100.8

The touchscreen stopped working suddenly on my Envy TouchSmart Sleekbook 4-1115dx. At first i though it was like a normal failure and that will get fixed by turning the pc off or restarting so I did not pay attention to it until now that I had restart my pc multiple times. Currently running win10. I started to believe it was because of an update a few days ago since it was when the problem started but all drivers and everything is up to date. I have checked for the HID-compliant Touch Screen driver and had to  show hidden divices in order to find it. I cannot enable it and when i check in the properties the following message displays: "Currently, this hardware device is not connected to the computer. (Code 45)To fix this problem, reconnect this hardware device to the computer." I have no idea on how to connect or how it got disconnected. I come from a similar thread but did not solve my problem. I have been researching this for hours and have not found and answer. Help please! 

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RELEVANCY SCORE 99.6

Recently I updated windows 10 from windows 8.1. I could adjust the screen brightness when I was running on windows 8.1, but I can't do it any more since I installed a driver update from Intel. So I searched solution and managed to reinstall the older driver again and it worked. However when I tried to run a game the FPS became ridiculously low, much lower than it was on windows 8.1.  I found that the other graphic card, Nvidia Geforce GT635m, which had its latest driver installed,  wasn't working properly, by disabling this graphic card in device manager and I got the same FPS. I tried to install the new version of the driver of Intel HD graphic 4000, the GT635m worked again and the game got back to normal FPS while the screen brightness adjustment didn't work. So, here's my question: how could I keep both screen brightness adjustment and GT635m working properly?

A:Z400 Touch screen brightness problem, graphic card...

zephyrlee wrote:Recently I updated windows 10 from windows 8.1. I could adjust the screen brightness when I was running on windows 8.1, but I can't do it any more since I installed a driver update from Intel. So I searched solution and managed to reinstall the older driver again and it worked. However when I tried to run a game the FPS became ridiculously low, much lower than it was on windows 8.1.  I found that the other graphic card, Nvidia Geforce GT635m, which had its latest driver installed,  wasn't working properly, by disabling this graphic card in device manager and I got the same FPS. I tried to install the new version of the driver of Intel HD graphic 4000, the GT635m worked again and the game got back to normal FPS while the screen brightness adjustment didn't work. So, here's my question: how could I keep both screen brightness adjustment and GT635m working properly?Do the following: 1. Cleanup Intel VGA driver with DDU in safe mode.a. Download DDU from Guru3D.comb. Boot in Safemodec. Run DDU2. Install the old Win8.1 VGA driver3. Block update.a. Download wushowhide.diagcad.b. Run wushowhidec. Select "Intel Corporation - Graphics Adapter WDDM1.0, Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3 - Intel(R) HD Graphics 4000".

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RELEVANCY SCORE 95.2

I bought a Lenovo G50-80 Touch Laptop, but for some reason the touchscreen is disabled and it also says that it doesn't have touchscreen on it.

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RELEVANCY SCORE 95.2

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: AMD A6-5200 APU with Radeon(TM) HD Graphics, AMD64 Family 22 Model 0 Stepping 1
Processor Count: 4
RAM: 3534 Mb
Graphics Card: AMD Radeon HD 8400, 512 Mb
Hard Drives: C: 453 GB (151 GB Free);
Motherboard: TOSHIBA, Portable PC
Antivirus: Windows Defender, Disabled

First of all I was running Windows 8 everything was fine. Upgraded to Windows 8.1 everything was good at first. Months after doing so my touch screen started acting up. It would only work when I position the screen a certain way. So I stopped messing with it because I thought it was a wiring problem inside the computer. I would fix it later, And then sadly I upgraded to Windows 10. I noticed shortly after there was no touch screen options at all. It says there is no Pen and Touch. Today it was listed in the control panel so I started messing with it. Drivers were there all up to date. They said the Device did not migrate. It was 2 or 3 drivers listed for the touch screen and they all said the same thing. After a restart they were no longer in the device manager and no options in the control panel anymore. Please help me figure this out... Thank you.
 

A:Touch screen/Pen and Touch not working

What's the model name and complete model number of that Toshiba?
(2 sets of characters separated by a dash comprise the complete model number)

If that Toshiba wasn't tested for and doesn't provide driver support for Windows 10, you can expect some of its devices not to work properly or not work at all.
That tends to be more of a problem with laptops than it does with desktops.

-------------------------------------------------------------
 

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RELEVANCY SCORE 91.6

Hello, The touchpad of my ideapad 500S has stopped working. Can anyone suggest a solution? 10x,Irit

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RELEVANCY SCORE 90.8

Hello! I'm hoping someone here might be able to help me. I'm running on Windows 8.1. Tonight, certain keys on my keyboard stopped working. These are the: 5, 6, F1, F2, +/=, -/_, home and end keys. The touchsceen keyboard still works, and an extenal keyboard plugged in also works. I have already tried uninstalling the driver and there are no updates available. Prior to this happening, I did have a brief glitch where the number 6 kept slipping in randomly while I typed. I assumed it to be stuck, but, well...now it isn't working at all. Could it be a physical issue with the keyboard? These are pretty random keys to go out all at once.  Thanks very much! 

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RELEVANCY SCORE 90

I am on windows 10 and one day my touchscreen just stopped working. I checked device manager and HID-compliant Touch Screen Driver is "not connected". So I uninstalled and try to detect hardware change but it won't let me reinstall. It seems like the touchscreen is not being detected by the computer. Please help

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RELEVANCY SCORE 90

I am on windows 10 and one day my touchscreen just stopped working. I checked device manager and HID-compliant Touch Screen Driver is "not connected". So I uninstalled and try to detect hardware change but it won't let me reinstall. It seems like the touchscreen is not being detected by the computer. Please help

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RELEVANCY SCORE 89.2

I have a friends laptop that the synaptic touchpad gets extremely hot and PC doesn't reconize it. Vista 32 home basic, have downloaded drivers and to no avail. doesn't even recognize a mouse plugged into a USB.
 

A:Dell Inspiron 1525 hot to touch not working synaptic touch

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RELEVANCY SCORE 89.2

Hello Lenovo,I'm a business management student from India.I purchased Lenovo Ideapad U310 Touch model this May from the US (through Amazon) and have been using it without any issues till the last month. Last month I noticed that the hinge had developed tension and there was additional pressure on the lid or the screen area while closing. I thought it would be a routine issue and took it to my college's hardware repair center, but they suggested I handle the issue via Lenovo Support as it required opening the laptop.When I checked Lenovo support through customer care (India), I was told that the U series is not covered by International warranty. But I checked if the Lenovo service center would still have a look at the issue, to which I was told that it would be chargeable. I thought it was fair enough and took the laptop to the service center in Jamshedpur this afternoon.To my utter disappointment, the technician was unable to open up the area near the screen (where the problem was supposedly), but he also got the screen cracked while trying to. Now I'm left with a laptop that cannot be used as even though the screen display is intact, the touch sensors detect screen touch near the cracked area and keep the cursor rooted to that point. Also, the issue with the hinge could also not be fixed. All to add to the woes, I will have to manage a few days (don't know how many) without a laptop and also shell out the expense from my pocket!Now my question is, will the screen for Ideapad... Read more

A:Broken Screen for Ideapad U310 Touch

Hi Rahul,
 
Welcome to Lenovo Community Forums!
 
I?m sorry to hear about the situation that you are facing regarding U310 touch Laptop, as it is ultra book Touch model displays can only replaced by the same kind and not the normal one, as Laptop was purchased in other country and international warranty is not applicable in India for this model, the parts will be ordered from the region of manufacture if the part is not available.
 
I'm sorry to inform you that the only option available to get the same type display replaced on a chargeable basis.
 
 Do post us back for further queries.
 
Best Regards

Shiva Kumar





Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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RELEVANCY SCORE 89.2

Hi all, I purchased my U530 Touch laptop in January of 2015, then about a year later I had the infamous "broken hinge" issue that a lot of these laptops seem to suffer from. I sent it in to Lenovo and had it fixed though, and haven't had any other issue with it until now. The problem I am now experiencing is a very noticable flickering that moves from the bottom to the top of the screen. Changing the refresh rate only seems to change the rate at which the flickering moves. I noticed that the glossy black portion of the hinge seemed to have a slighly loose feel, and saw the screen flickering issue go away when I pressed into the hinge in the right place. You can feel and hear the plastic moving when pressing into the hinge. If you fiddle with it enough you can get it to a state where the screen doesn't flicker, but it's not an ideal solution. If the laptop gets even slightly bumped or moved, the flickering will come back. Any help with this issue would be much appreciated.

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RELEVANCY SCORE 88.8

I have Leno Z400 touch. There was a network issue so i ran sfc/scanow,
but during the process there was a action flag asking for my product key.
Could you please let me know where i can find my product key.
I tried restartng the system.
 
Thanks
Kashyap
 
 
Moderator comment: Model added to subject for clarity.

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RELEVANCY SCORE 88.4

My X220 tablet comes with pen and limited touch support with 2 touch points. I have no issues on windows 7 but on windows 8.1 it has changed to be working with only 1 touch point since some time that I don't remember exactly when. So that I can work with one finger only and 2-finger functions such as pinch to zoom are unavailable. My drivers are all uptodate. I think I should completely uninstall the related driver before reinstalling but don't know how to procede and couldn't find the solution. I tried uninstalling all HIDs through Device manager and one-by-one, specifically wacom device. when I uninstall it, I lose touch option completely. but reinstalling through Device Manager sounds like recovering exactly the previous faulty condition. Maybe there is a conflict with windows 8.1 like Microsoft Input Configuration Device which might be unlikely.  So is there any other way to have full wipe and clean reinstall of those touch screen drivers? I appreciate it if you put links to the drivers for me, if they are not available on Lenovo Support. Tell me if you had the same touch issue in Windows 8.1  and how you solved it. Thanks 

























Device manager.JPG ?72 KB

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RELEVANCY SCORE 88.4

hello my PC (300-15ISK Laptop (ideapad))  screen got hit, probally need to be replaced. does this brand of pc support and have touch screen? and how much it cost?

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RELEVANCY SCORE 88.4

Hello you all,So I'm having this issue with my computer, I bought my laptop in 2014 and I got the screen broken due to malfunction of the hinges. I'd like to know if any of you know where I can get new screen assembly for my laptop. I know the warranty is really out of place, I tried to contact the Lenovo support in Brazil and they told me there's no part replacement available. 

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RELEVANCY SCORE 88.4

Hello. My cat walked on right side of keyboard and has stood on keys.The brightness on the screen is now really dim, even though the brightness setting is on max??Any ideas on a fix?Using Windows 10 if that matters, andhave already restarted but didn't work

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RELEVANCY SCORE 88.4

Hi Lenovo Forum, Yesterday when I started my computer it showed the lenovo splash screen and the screen then turned black and nothing happened. I tried restarting the computer etc. but nothing seemed to help, so I decided to do a complete reinstall of Windows 10. Everything went fine until Windows Update installed the IntelŽ HD Graphics 4400 driver. About 80 % into the insatllation it plays the windows sound of something getting unplugged and the screen turned black (like before the complete reinstalllation and format). I have been able to get into the computer again by forcing it to shutdown and turn it on in safe-mode and disable the IntelŽ HD Graphics 4400 driver. I have tried to install an older version of the driver but it did not help.Therefore I am asking all of you if you have experiened anything like it and if you have a solution? Best regards,Rasmus Villebro

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RELEVANCY SCORE 88.4

Hi Lenovo Forum, Yesterday when I started my computer it showed the lenovo splash screen and the screen then turned black and nothing happened. I tried restarting the computer etc. but nothing seemed to help, so I decided to do a complete reinstall of Windows 10. Everything went fine until Windows Update installed the IntelŽ HD Graphics 4400 driver. About 80 % into the insatllation it plays the windows sound of something getting unplugged and the screen turned black (like before the complete reinstalllation and format). I have been able to get into the computer again by forcing it to shutdown and turn it on in safe-mode and disable the IntelŽ HD Graphics 4400 driver. I have tried to install an older version of the driver but it did not help.Therefore I am asking all of you if you have experiened anything like it and if you have a solution? Best regards,Rasmus Villebro

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RELEVANCY SCORE 88

My Lenovo U410 Touch recently got damaged - the hinge broke causing the touch screen to **bleep**.I was told that a repair was not feasible as none of the repair shops near me were able to source the parts needed.I therefore bought a new laptop. However, there is a lot of data on the old laptop that I want to access, including sorting out the licensing of MS Office (by uninstalling from the old one).I cannot do anything about it as the old machine is completely unusable as due to the touch screen being cracked, it seems to think it is constantly being touched in multiple places on the screen. This means that I cannot access the laptop to copy the data or uninstall Office. Anyone know any way around this that doesn't involve taking it to a repair shop to "recover" my data. Cheers

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RELEVANCY SCORE 87.2

Hey all, sorry if this is the wrong spot for my post but I'm new around here. Yesterday, my Ideapad's battery malfunctioned when it was around 20%, and when I tried to plug in the ac adapter, it wouldn't charge. Eventually the battery ran down to 0, and now I'm stuck with a dead battery and laptop. Is there anything I can do? I initially thought it was the charger, and I ordered a new one, but even the new charger won't charge it either. 

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RELEVANCY SCORE 87.2

Dear allMy Lenovo Ideapad Flex 14 touch screen was working well until yesterday. I did the usual, restarting the computer, checking if latest drivers were installed, reinstalling the drivers suggested on Lenovo page but it didn´t work.Could you please help with this?Thank youFairyfetch 

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