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removing duplicate email in OE6

Q: removing duplicate email in OE6

Greetings Folk,

After major problems, I have imported several folders of DBX files. For whatever reason (please dont ask ) ) i have multiple back up folders with mostly duplicat info but with lots of non duplicate info in the various back up folders as well.

1 - How do i delete the duplicates.
2 - i seem to have lost my Outlook Express subfolders is there a way to reveal them if possible.


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A: removing duplicate email in OE6

Hi Walterose

Welcome to Tech Support Guy Forums!

Importing will do that, keep adding and adding with each subsequent Import performed.
I usually try an Import using a new Identity first to see what results I can expect, "NOW you tell me", you say

This is what I have found so far that relates to duplicate messages:
Not free though.

Subfolders created under the Inbox or other folders?
Do you have Outlook Express configured to show all folders?
Tools > Options > General tab
place a checkmark in: Automatically display folders with unread messages
Close Outlook Express, then restart, subfolders should be showing if they contain unread messages.

Do you have Subfolders at all?

You can also check the directory where your Store Folder is kept and see if you can locate the names of the folders that appear to be missing.
In Outlook Express
Tools > Options > Maintenance tab
click the Store Folder button to see the path where the Identity keeps its .dbx files.
Close Outlook Express.
Using Windows Explorer, navigate to that directory and search for those folders.

Or run a Search
key in:
and look through the Search results for your missing folders.

If you locate the missing folders and they are still not showing in Outlook Express, Close Outlook Express, locate the Folders.dbx file and rename it Folders.old.

Close your Search window and restart Outlook Express, a fresh new Folders.dbx file will be created and your missing folders should now appear.

You will no longer have subfolders after renaming the Folders.dbx file and all folders will line up under the Default folders in Alphabetical order.

Let us know what you find.

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I'm trying to remove duplicative data from cells in a column based on information from another cell.


Col A Col B Col C Col D
Name1 Dept 1 Salary 1 Bonus 1
Name2 Dept 2 Salary 2 Bonus 2
Name2 Dept 3 Salary 3 Bonus 2
Name3 Dept 4 Salary 4 Bonus 3

In the above, there are 2 separate entries for Name2 because they were in 2 separate depts. My source data lists the bonus amount (Bonus 2) paid to Name2 but lists it twice incorrectly and I need to remove the duplicate so it should look like this:

Col A Col B Col C Col D
Name1 Dept 1 Salary 1 Bonus 1
Name2 Dept 2 Salary 2 Bonus 2
Name2 Dept 3 Salary 3
Name3 Dept 4 Salary 4 Bonus 3

Any help or ideas would be outstanding.

A:Removing duplicate data in a table without removing rows in Excel

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i'm new to mp3 and windows media.. how do I remove duplicate audio files from the library?

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Over the years I've taken massive amounts of photos that translate to thousands of files. I've also moved the files around quite a bit creating multiple copies of the same image. Now I want to create a centralized copy of all the images but I want to take out any of the duplicate images. Standard copy/replace doesn't work since some images with the same filename aren't the same image.

Is there anyway to delete the duplicate images? I'm thinking of some kind of checksum for each image and running it against every other image in the set. Thanks!

A:Removing Duplicate Images?

I did this on my other PC which I don't have access to at the mo......but I think Picasa has a utility to do it, free download from google.

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I don't trust free duplicate file finders. Is there a way to find and delete duplicate files easily from a folder in Windows 10 that does not require using another program?

A:Removing duplicate files

Well, you could upload files and have their hash computed and do it that way, but that would be gloriously inefficient...
MD5 File - HTML5 File Hash Online Calculator - MD5, SHA1, SHA2 (SHA-256), SHA-384, SHA-512

Then you've got music file matching- and specialised programs - just an example where similar (not identical) files might be identified..

Additional columns in explorer offer nothing useful in this regard.

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Looking for a utilty that will remove duplicate files from a PC running XP Pro SP2.

All suggestions gratly appreciated -

A:Removing duplicate files

If you are talking about duplicate system files or program files...I suggest that you revise your thinking. Programs are written to look for files in a given place/path...if they are not there, the programs don't necessarily search the entire system looking for them. Then you will wonder why your system is not performing properly.

If you are talking data files...I have to wonder what's wrong with the Delete button on your system.

In response to your query....there are several programs available that chase down duplicate files on a system. Just do a Google, using the string "remove duplicate files" or something analogous. There are utilities to remove many, but few to restore such when deleted.


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Looking for a utility that will remove duplicate files.

All suggestions greatly appreciated.

A:Removing duplicate files

You do not really want to remove duplicate files- many are required for the system to function!!

Only if you are absolutely confident that you can determine which are not required, should you undertake this. A utility will not know which to remove and which to leave! It will just give you a listing. At least that is what a good one would do. Sure don't want one that just goes barging ahead.

Go to this link for some references to utilities, if you want to proceed:


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I have three copies of JRE 1.5.0, three copies of JRE 1.6.0, and two copies of Office Update Installation Engine in my ActiveX folder (i.e. C:\WINDOWS\Downloaded Program Files). Why are there duplicates and more importantly, how may I *safely* remove the duplicates?

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I have an excel spreadsheet with 6,000 names and addresses, many of which are duplicated because each couple is listed as two individuals.

The name field is identical for the duplicates - so is there a way of creating a macro which deletes a row if it the field is identical to the one above, please ?

I have attached a mini sample of the data so that you can see what I mean.

Keeping my fingers crossed that someone can help, as it will take me ages to remove them manually!


A:EXcel spreadheet - removing duplicate lines

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How can I remove duplicate contacts I have in Outlook 2013 ? Thank you.

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I have a Lenovo laptop running windows XP SP2. In the last two weeks, 5 Gigabytes of the hard drive has been filled without knowingling downloading anything near that large. There used to be a program from Quarterdeck called Cleansweep that let you find unused, duplicate, and unneeded files. Is anything like that available?

I have searched and removed tmp and temp files, after turning on view hidden. I have flushed my interent cache. I have downloaded and run ad-aware, spybot, and ccleaner. None found anything. I have also run hardware diagnostics with nothing found.

thanks for your help

A:Finding And Removing Duplicate And Unused Files

You can try this software http://foldersize.sourceforge.net to figure out what the disk space is used for. I think after that you can know why your 5B has been filled.

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How can I remove some duplicate folders from Outlook 2010?

The duplicate folders are: “Inbox, drafts, sent items, deleted items, junk email, outbox, RSS Feeds, and Search folders.”

I have tried for years to get rid of the extra folders that are not needed and not used but have not had any luck in getting rid of them.

They even reappear when I reinstall the program.

Microsoft’s help pages do not offer anything that works.

Has anyone here been able to delete this type of extra folders.


A:Removing duplicate folders in outlook 2010

How many email accounts do you have set up using Outlook?
With 2010, if you were NOT careful, each email account will have a separate pst file.

Do you have more than one PST file open?

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Are there any guidelines available for removing duplicate files? What do I look for that will help me decide which file to keep and which file to delete? Can anyone suggest a 'safe' process? I'm starting to build up a lot of these duplicates and they must take up space, I guess. Thanks.

A:Solved: Duplicate file removing guidelines?

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I just uninstalled Kodak EasyShare and installed Picasa 3.5. I find that I have duplicate picture folders. I have a total of 101 folders, many of them are copies. How can I remove the duplicates? Thanks.
P.S. At one point, Picasa was still scanning (45%) and it was 'showing' over 5000 pics!!!

A:Solved: Removing duplicate folders in Picasa

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Hi Experts

Firstly, thank you to TechSuport forum( looks like i have been sleeping all these days ) , i never knew that there is a wonderful site like this.

Coming to my issue, i need all your help for the below:

To remove the duplicate sentences from my MS word document, i followed the below thread and it worked wonders.

Removing duplicate text in a word document
( Removing duplicate text in a word document)

However, when i run the macro with more sentences, i get the error

<Run time error '5854': String parameter too long>

Does this mean, because of more sentences, the string comparison is nbot being done. Am no techie at this. however, if anyone can help me with some code addition to the one in the blog above

Thanks in advance

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Over the years I have put a number of CD's into iTunes, and I have also recorded my vinyl collection into MP3 and added this as well. I have a 160GB external hard drive storing all of my music and when searching the disk for specific songs I sometimes get 2 or 3 entries. I'd like to reduce this so that each song only exists once as the hard disk is filling up - does anyone out there have a preferred method of doing this? Is there any software that exists that can help save time, as I'd rather not do this manually if I can help it?

Thanks for reading

A:Solved: Software for finding and removing duplicate files

Fast Duplicate File Finder
Duplicate Cleaner

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I have an Access database that is holding key dates. I need to produce a rather complex report and have tried several variations to no avail. Basically it incorporates core information, court date (of which there can be many) and Other Dates (of which there can be many). I cant get the court and other dates to show without duplicating either the column headings or the core data.

Please see attached. Can anyone help?

To see the report:
1. Click Produce Key Dates Report on the Main Menu
2. Enter the dates 01/01/07 to 01/01/08
3. Click Search

A:Solved: Removing duplicate info in Access Report

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Hi, I really need help in deleting/ removing a duplicate windows that I had accidentally created. I tried to delete the partition that I created by going to the disk management option but when I click on the partition, i don't have the option to delete the volume. I don't even know If im doing it accurately or not. Can some please help me?

A:Solved: Removing a duplicate of windows operating system

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Help! Last night we had to re-IP one of our Windows 2003 Domimain Controllers that is running DHCP. After changing the DNS entry for the DC and changing the IP address on the DC we were able to go to our ROOT DC and add the Server with its new IP address to the list of authorized DHCP server but when we selected the entry for the DC with the old IP address and pressed "unauthorize", a message appeared on the screen saying that there was no object on the server. So what we have now is two entries in the DHCP authorized server list for the same server name but with different addresses and I can't remove the old one through the MMC or with NETSH. We would REALLY like to get rid of the entry with the old IP address. Can anyone tell me how I might get rid of this bogus entry? Thanks.

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Hi All,

I'm trying to find a free software that Cleans up Outlook duplicate emails, calendar, contacts, tasks, etc for me. I use to have something like it but can't remember the name of the software. Anyone know of one I can use?

A:Removing Thousands of Duplicate Emails/Tasks/Calendar From Outlook

Hi MasterNe0

What version of Outlook are you using?

At www.slipstick.com use the key words: remove duplicates
most of the results were trials and not freeware.

At least one tool was free:
Outlook Duplicate Items Remover 1.4

You might also consider making a copy of the .pst file before running any tools, just in case of unexpected or undesired results.
Let us know if one of those works for you, or not.

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Hi Everyone,

I am using Windows Media Player 12 and I would like to remove duplicate song entries from my Music Library without deleting files from a networked computer.

My challenge is that I have added multiple networked folder locations to my Media Library, and on some of those network drives the same Albums exists.

For example

\\Computer1\My Music
+ Album ABC
+ Album DEF
+ Album XYZ

\\Computer2\My Music
+ Album GHI
+ Album STU
+ Album XYZ

In the above example both Computers 1 & 2 have a local copy of Album XYZ. Because of this every song appears twice in the Media Player Library (and by inference Playlist).

Further to the above example if I open Media Player and perform a search for Album XYZ I then see the following -


I can right click on individual songs and select "Remove from this list" - however this is very tedious.

Is there a way of telling Media Player to only put one copy of each individual song into the Media Library regardless of how many copies of the song actually exist in the Libraries folder locations?

Any help will be greatly appreciated.

Kind Regards,


A:Removing duplicate entries from Windows Media Player without deleting

Open WMP 12
Click File >> Manage Libraries
Choose media type.
Remove all locations except the one you want WMP to use for adding to it's library.

I suggest you delete all existing libraries first, then start afresh by setting up the required media locations as above.

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dear sir,

I am receiving mails from my email id only with all unknown matters. Pls help me.

Thanks and regards .. Premendra Joshi

A:Duplicate eMail account ..

Can you elaborate more on the issue as I don't want to assume something that is not correct.

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I keep getting duplicate emails,Ive reinstalled windows 7 and reinstalled Thunderbird as well but it is still doing it? I read on the knowledge database help section on Thunderbird that imap is used by default instead of pop which is what I originally set it up with.I'm using a different ISP now and still have the same problem.It must be coming from an email server but I don't know how to contact them or configure it? I'm at a complete loss on what to do about it now?

A:Duplicate email problem

The info in the link below describes several scenarios of why emails are duplicated.
Email Troubleshooting - Duplicate Emails
I think this one applies to you because you receive duplicates of every email.

I get multiple copies of every email.
Likely cause: You have multiple forwarders set up. Let's say person A is getting the double copies. Perhaps emails to B forward to A and C, while emails to C also forward to A. So A is getting the emails from both B and C.

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I'm not sure where this is supposed to go so Ill try here? I have the latest version of Thunderbird for my email.For the last few months Ive been getting 2,3 or even 4 emails that are identical.Some are RSS feeds that Ive subscribed to others are forum replies etc... is there anything I can do to fix this?    

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I am experiencing a siege of duplicate & triplicate email msgs. This happens sporadically but hasn't plagued me lately until just tonight. What's happening? Chuck Wilmot ([email protected])

A:Duplicate & Triplicate Email msgs-Why?

You probably have a corrupt POP3UIDL.DBX file.

Close OE and delete that file (search for it on hard drive).

It will be recreated when you re-open OE.

However BE VERY CAREFUL, there can be bad things happen if you do this, so make sure you read up about it first.

I am not takin responsibility for what might happen, but this worked on my machine. There are also special instructions for hotmail users.

See microsoft knowledge base article Q296447

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When i partially type in the name of the person i want to send an email to, it either auto completes it, or shows me a bunch of names i can send it to. This is all fine and normal, but All of a sudden today, when it gives me the names i can send it to, there are 2 copies of each name. when i open the "addresses" tab, there's only one entry. so why, when autocomplete shows me names are there 2 of each?
i use OE6.0

thanks for your help in advance


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This is my first post to this site which looks like a great resource!

A friend recently sent a response to an email I'd sent her which included several embedded photos. Her email included lots of 'goobledegook' (random letters and numbers) and the photos had been deleted. I also received 30 duplicate emails that only contained the goobledook. Each email had a different number at the end of the subject line but was posted at the same time. After that I've received about 12 copies of this same email each time I open Outlook. I've done a scan of Program Files using ESET Smart Security but nothing was found. I'm running Windows 7 and Microsoft Office 2007.

My friend let me know that something similar has happened before and that she has problems every time she tries to send an attachment.

Any suggestions about how to fix this problem would be greatly appreciated!

many thanks


A:Continuous duplicate email problem

A common cause of this is a bad message on the server that Outlook is unable to download properly. When it gets to that message it stops downloading and never continues to the step where it deletes the downloaded messages from the server. The next time you try to download, those same messages are still on the server and they get downloaded again.

Login to webmail and delete all the messages that have been getting downloaded repeatedly, and delete the next message after them, which is likely to be the one that's causing the failure. Then try downloading with Outlook again.

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One of my users is having problems with email server timeouts and duplicate email. I'm assuming the two problems are realted. It started after he returned from a long vacation. I cleaned several virus's from hundreds of files, installed and implemented SpyBot to take care of adware and put AVG on his system.

Server timeouts occur every time he tries to get his email, (OE). Some messages are being duplicated a dozen or more times. His ISP says they can't help and the problem must be at his end.

I found a thread here that talks about a corrupted Pop3uidl.dbx file but it is a very old thread(2001), and I can't find that filename on my system.


A:server timeouts and duplicate email

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I am getting 2 copies of some email, with one copy going to the inbox folder my rule tells it to, and the other copy goes to spam. Also, some messages coming from my own domain go to spam.

Outlook 2007
Exchange 2003

As far as I know, I am the only person in my organization getting this problem. I deleted my Outlook profile and re-created, but it didn't help.

A:Duplicate Email With One Copy Going To Spam

What happens when you delete your "rule" assuming it is unique to your computer?
It may be the rule that is causing the problem.

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When i partially type in the name of the person i want to send an email to, it either auto completes it, or shows me a bunch of names i can send it to. This is all fine and normal, but All of a sudden today, when it gives me the names i can send it to, there are 2 copies of each name. when i open the "addresses" tab, there's only one entry. so why, when autocomplete shows me names are there 2 of each?
i use OE6.0

thanks for your help in advance


A:Duplicate names and Email addy's: OE6

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I have 2 computers - an eMachines desktop and a Gateway laptop. They are both Windows 7, and I use Windows Live Mail on both. I use the desktop during the day, and set up the laptop on the bed for the evening before I go to sleep. I have 3 email addresses, and want to use the 3rd one on both computers. This way, I don't have to have my friends or groups writing to me at two different addresses, which is difficult to remember and complicated for them. When I'm not at the desktop, I want to receive the email from the 3rd address on the laptop, and vice versa.

The problem that arises is, I get full downloads of all emails for the day on both computers. Anything I've already received on the desktop is also received when I move to the laptop later in the day. Is there any way to stop these duplicate downloads?

A:Solved: Duplicate Email Downloads

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I use windows Live Mail, wife uses XP. Many in my vomputer club use XP, Vista,win7 as I do.

I have been accused of forwarding messages to a group of people, one of which claimed she got over 50 of them. Another friend has been accused of sending a message to two people that claimed to receive many copies. In on case my wife got a message with overa full page of the same message and suddenly they started deleting dwon to one message

In all the cases mentioned the sent message total showed just one message. I have searched the web for possible reason for this whithout a clear possible cause. In one case I got a reply for Outlook and Outlook Express that was to protect the person receiving the duplicate copies but nothing about settings that would prevent the action.

Does anyone have any ideas??? Pleae ignor missplelled words I slept during spelling during growing up.

A:duplicate email messages, lots of them

One common cause of repeated sends that can be traced back to your actual mail program is possibly anti-malware tools that are trying to scan outgoing email, or otherwise interfere with the proper operation of the mail program. It's a common cause of repeated (or failed) downloads of email, and when the feature is enabled to scan sent mail, it can interfere there as well.

Depending on the type of interference, the email program responds by saying "well, that didn't work, I'll try to send it again" - and again, and again.

The solution here is pretty simple: locate that feature in your anti-malware or security suite, and turn it off. You may need to close and restart your email program, or even reboot your machine for the change to take effect.

Another possibility is that the Sent folder has a size limit. Let's say there's a 2GB limit for all saved Sent emails. Once that limit is reached weird things can happen. If there are a lot of emails with photo attachments, etc in the Sent folder, it wouldn't be all that hard to reach the mail box limit. Try creating a new folder. Call it whatever you want; maybe something like "SentArchive", or "OldSenrMail" and move all the messages in your Sent folder to the new folder. That should a) retain all your sent messages should you need to refer to them, and b) empty the Sent folder so the mail box limit isn't a factor.

Another possibility is that your email account has been compromised. This art... Read more

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I have a large email group - over 200 names - in Outlook Express Address Book. A number of outdated email addresses bounced back to me. I wish to remove them from my Group. But OE seems to list only names, not email addresses. I cannot find a way to search by email address. Therefore I am faced with the task of looking up each name's properties to see if it's the email I need to eliminate.
Surely there must be a better way!
Or should I just find a better program to use? If so, suggestions?

A:Solved: Removing email addresses from Outlook Express Email Groups

you can always use the contact search bar at the top, enter the email, then that corresponding contact should appear. delete that contact and it will be deleted from any groups.

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I am using Outlook 2000. All of a sudden, I am receiving duplicate copies of all of my email messages. How do I stop this?

A:Outlook: Receiving duplicate copies of email

Never Mind...my problem was solved by rebooting. I wish that all of my computer issues were so easily solved.

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I've had this problem for years. My Windows Live Mail 2012 frequently (not always) downloads duplicates of every new email. The email protocol is POP3. Someone suggested I should use IMAP. I tried it. . . but, at least with Comcast's system, IMAP duplicates what's on the server. . . which can go back several years of emails. . . which I DO NOT want to retain. Comcast provides no option to delete emails older that X days, so when I switched to IMAP, every g.d. email I've received in the last 3 years downloaded to my Inbox. So I went back to POP3.

So why do I get duplicates?

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I have Microsoft Outlook 2003 on a few computers. It appears that they get their emails from a local server which is defined as the MS Exchange Server. (Box ticked for Use Cached Exchange Mode). Outlook is then configure with my username to pull my emails of the server (i guess...). I get an email to my company email from an external source (not company email) that is CC to another company email address, and I will get a duplicate email in my inbox. If it is CC to 2 people I will get 2 duplicates (3 messages in total) This leads me to believe that outlook is not configured to pull the right emails from the server right? However, when receiving an email from an internal source (company email) and it is CC to another compnay member, I only get 1 copy. When dealing with 1 to 1 emails, everything works fine. Any ideas?

A:Outlook 2003 duplicate email from mailbox

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I maintain a basic database in Excel 2000 and use Word 2000 to do an email merge. There are about 130 records on the list and the emails go to my outbox in my earthlink account. The first time I did it, I merged all records at one time and everyone received the same email twice. The second time I did it, I merged about 20-30 at a time, in different batches, but it still duplicated everyone. Any suggestions on what's going on and then how I can fix it/create a work-around. (One I've half considered is importing the Excel file to Access and trying it from there...but I'm not an Access expert and I'm hoping someone has an 'easier' solution.)
Thanks in advance for your time,

Michelle L. Coover [email protected]
Creative Memories Senior Consultant
"There is no better time than today to
preserve the stories of yesterday."

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For some reason I'm not able to use my email when responding to email address links. Until this morning this wasn't a problem. I get an error message: "Can't write the item."
I have not intentionally made any changes to my settings.

A:[Duplicate post] Outlook 2000 email problems


Closing this duplicate

Get free stuff and help out a poor computer tech
(4/29 free $5 added - free computer headset ends 4/30!):

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I have computer 1 with Office 365 Outlook - with email account. If I have a second computer and copy the .pst file from one computer to the other, I know that when I open Outlook all the existing emails will be there, calendar, etc. But if I have Outlook set to leave messages on the server, will the old messages be downloaded causing duplicates? I know that Outlook keeps an ID record of emails that are downloaded - but is this kept within the *pst file? If so then it should work that I can copy the *pst file and carry on without duplicates. I can understand that if I created a new blank account with nothing in it, then the old files would download...but will this still happen if I just copy & paste the email *pst account file across (keeping the name the same) - same Office 365....

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(I cross-posted on the Business Application forum as well because I'm not sure if this is an email problem or a Word/Excel problem.)

I maintain a basic database in Excel 2000 and use Word 2000 to do an email merge. There are about 130 records on the list and the emails go to my outbox in my earthlink account. The first time I did it, I merged all records at one time and everyone received the same email twice. The second time I did it, I merged about 20-30 at a time, in different batches, but it still duplicated everyone. Any suggestions on what's going on and then how I can fix it/create a work-around. (One I've half considered is importing the Excel file to Access and trying it from there...but I'm not an Access expert and I'm hoping someone has an 'easier' solution.)
Thanks in advance for your time,

Michelle L. Coover [email protected]
Creative Memories Senior Consultant
"There is no better time than today to
preserve the stories of yesterday."

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All of a sudden, most of my emails are coming with a text attachment. When I open it, it is just a duplicate of the email itself. I haven't changed anything that I am aware of. What could be causing this and how do I stop this?

Thank you,

A:Incoming emails include duplicate of email as a text attachment

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Due to numerous computer crashes over years as well as regularly back-up my Outlook folders on DVD's, I got stuck end of last year with all these back-ups, but an Outlook that did not work when I tried to import all this data, most of which will in any case be duplicates.I believe there is some or other 2 GB cap.Outlook 2010, which I have, is working well, having started from scratch. I would like to try to recover some of these old emails/contacts and delete all the duplicates.Due to limited space on my PC's, I downloaded the 20GB pst and other files on my daughter's laptop. She has Windows 7 and Outlook 2007. I downloaded it into C: User\...\AppData\Local\Microsoft\Outlook\Outlook.pst. All these emails are visible as far as I can see when I open Outlook on her laptop.I have installed Accurate Outlook Duplicate Remover on her laptop to remove the duplicates, but it gives me the error message when I open the programme that it "cannot find the Outlook files"So my questions-Where should I store these Outlook files on her laptop, for AODR to find it?Is there another way of deleting all these duplicates?Kind regardsAlbie

A:Removing Outlook Duplicates using Accurate Outlook Duplicate Remover

Office 2010 has a limit of 20Gig PST Files, so I would recommend using the most recent one and forget the rest.

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I am having difficulties removing this spyware . Could there possibly be some beautiful person out there somewhere willing to help old Deano. !! PLEASE !!

A:need help removing [email protected]

Install, update and run SuperAntiSpyware http://tinyurl.com/3c9oxu

If it doesn't work someone in the anti-malaware section will spend a few days helping you.

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I have noticed recently that anytime someone sends me attachments, OE removes them for security reasons. I know for a fact that the attachement is ok. I know that I didn't configure OE to do this. I am puzzled. Does anyone have any ideas?. I have Outlook Express Version 6.

Thansk for your help.

A:OE removing attachements from email

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have recently been getting this annoying security alert from a yellow triangle saying i have been infected with a trojan [email protected] have nortons anti virus corporate and pest patrol on my machine can someone please help meeee ? to get rid of these nasty popups bugs

many thanks in advance


A:Need Help Removing [email protected]

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Hi everyone! I need some help in getting rid of this spyware on my pc. It is causing websites to be redirected and I'm having phantom audio that I can't seem to stop. Any help anyone can provide would be greatly appreciated!

Hijackthis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 17:57:59, on 10/6/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\mcshield.exe
C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
C:\Program Files\Sygate\SSA\smc.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\WINDOWS\ehome\ehtray.e... Read more

A:Need help removing [email protected]

Hi, Welcome to TSG!!

Run HJT again and put a check in the following:

O4 - HKUS\S-1-5-18\..\Run: [wblogon] C:\WINDOWS\system32\algg.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [wblogon] C:\WINDOWS\system32\algg.exe (User 'Default user')

Close all applications and browser windows before you click "fix checked".

Please download the OTMoveIt2 by OldTimer.

Save it to your desktop.
Please double-click OTMoveIt2.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
Copy the lines in the quote box below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):


Click to expand...
Return to OTMoveIt2, right click in the "Paste Custom List Of Files/Patterns To Move" window (under the yellow bar) and choose Paste.

Click the red Moveit! button.
Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
Close OTMoveIt2
Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. In this case, after the reboot, open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter... Read more

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