Over 1 million tech questions and answers.

Dell XPS 13 (9350) charges to 76% then slowly charges afterwards (plugged in not charging)

Q: Dell XPS 13 (9350) charges to 76% then slowly charges afterwards (plugged in not charging)

Great laptop that Ive been using for 1.5 years. Recently I've noticed my battery is showing signs of an error other Dell users are reporting.
Laptop charges fine to 76% then it starts alternating from "plugged in, charging" to "plugged in, not charging". Charging after 76% becomes really slow.
What I've done so far:
1. Updated BIOS
2. Updated Dells Power Management tool
3. BIOS can detect the adapter (45W). Im using the adapter that came with the laptop
4. Battery settings in power management and BIOs are set to Standard
5. Completely drained the battery and tried doing a full charge
6. Uninstalled Microsoft ACPI compliant control in device manager then re-installed
Battery diagnostics show the battery is in EXCELLENT health.
Any ideas?

Read other answers
RELEVANCY SCORE 200
Preferred Solution: Dell XPS 13 (9350) charges to 76% then slowly charges afterwards (plugged in not charging)

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 126.8

Serial number: [Personal Information Removed]
Product number: E6M69EA#ABU
 
Whenever I have my laptop turned on and plugged into the mains now, it'll give a message saying (plugged in, not charging) after the power percentage and stay at that level without charging up. But it'll charge when I have my computer off!
 
It will run off the battery and charge when the computer is off so it's not the battery itself. And it'll boot up and run if I have the AC adapter plugged in with the battery removed, so it's not that either. How do I fix this?
 
I looked all over the web for a solution to this but nothing I found worked at all so I had to come here.

A:Battery "plugged in, not charging", only charges when off.

Sorry to hear about the problems with the power.Many times when there are issues with the battery or power to the notebook, it will be one of three things: the power supply, the system board, or the battery. You might want to take a look at this document that has instructions to troubleshoot each of these.  If you follow these instructions, you might find the problem, or at least you will be eliminating them as being the issue.  But I think maybe you'll find the answer in this document, Battery Does not Power the Notebook or Hold a Charge, Thanks, 

Read other 4 answers
RELEVANCY SCORE 126.8

I am working on a Lenovo G50-70 laptop that Only charges the battery when the computer is turned off. When the computer is turned on it shows "plugged in not charging" Also the battery continuously drains while the computer is turned on and the computer will not turn on with just the cord.I tested with 3 different OEM cords same result.I tested it with a new charging port.I tested it with a OEM battery from another laptopI tested it with a new drive/clean install of windows 10 samethingI am wondering if the bios had an update that caused this (not my computer so I don't know if a bios update was installed) Any suggestions? Thanks in advance

Read other answers
RELEVANCY SCORE 125.2

Hi All, Brand new laptop: HP Notebook - 17-x116dxAll Windows Updates have been applied, devmgmt.msc shows all drivers as up to date and identified.Symptoms are the same across 2 batteries tested, all test were run on both with the same results.When the laptop is in use, it maintains the same battery level and indicates that it is plugged in, not charging.If the computer is in Sleep or is powered off, the battery will charge and does reach 100%.I've ran tests to confirm the machine will run perfectly fine with the battery removed over the stock AC power adapter.Tried the usual suggestions of:Running the HP Support diagnostics on the AC Adapter and Battery, all of which pass.Doing the whole shutdown start up ritual involving removing ACPI Compliant Control Method Battery and AC Adapter, then reinstalling them.I have 2 batteries because the (at that point in time) outdated BIOS flagged the stock battery with a code, but every subsequent test said the battery passed. I had the battery RMA'd for a brand new one and have since run the same gamut of tests with the same result, just that this battery passes the diagnostics every time.I've about had it with this computer, lol. I've been working in hardware and software technical jobs for the past 15 years and now am a Systems Administrator for a living, and in all my years I've never seen either a battery or an OS (Windows 10) have such problems with reporting and charging like this before, yet display such anomalous behavio... Read more

Read other answers
RELEVANCY SCORE 125.2

Hello Any suggestions for a Lenovo G50-80 that won't charge in Windows 10? When hovering over the battery icon, the message shows "plugged in, not charging". However, it will charge when it is shut down and off. This leads me to believe that is a Windows issue. Possibly a corrupt driver? Any suggestions? Is re-installing Windows 10 the only option? And will that fix it? I gotta think so, but am open to suggestions. Thanks.

Read other answers
RELEVANCY SCORE 125.2

Hi all hope can get some help on this ,  my machine only charges when it is in sleep mode or the lid is closed  I have updated the bios and uninstalled the battery driver etc but it is still showing the message.  The battery check came back OK. is there anything else that I can try 

Read other answers
RELEVANCY SCORE 124

I have a Yoga 730-15IKB.  I have it plugged in and the battery indicator states it is "plugged in and charging", but the charge percent never increases.  I had this problem a couple of weeks ago and performed a BIOS upgrade to 1.09.  The problem went away after the BIOS upgrade.  A few days ago I used the laptop on battery and plugged it in after I was done.  The symptoms are back again and the battery no longer charges.  I tried updating all the available drivers via the "Lenovo System Update" utility and I also upgraded to Win10 1809.  I updated the drivers again after the Windows feature update and the issue still persists.   Is there anything else that can be done besides sending the device in under warranty for repairs? Thanks

Read other answers
RELEVANCY SCORE 104.4

Hello, i have just bought a used x1c1. It has Windows 10 pro x64 version 1809. I downloaded Lenovo Sytem Update and installed updates. When i plug it when laptop is on, i charges very slowly (Like %1 per 3 minutes). And when i charge it while laptop is off or on sleep, it charges normally. I tried to disable airplane power mode in Lenovo Vantage, but it didn't help.And help is appreciated. Thanks.

Read other answers
RELEVANCY SCORE 103.2

Since I have had my Yoga A12, I have tried multiple "PD" (Power Delivery) capable hubs from many brands including the popularSatechi Slim Aluminum Type-C Multi-Port Adapter with USB-C Charging Port, 4K HDMI, USB 3.0to no avail.  I even just bought Lenovo's OWN USB-C HUB C109, but the passthrough power never goes above 400-588mA* charge rates.  If I remove the hub and charge straight from the charger, I get 1100-1200+ easily.  What am I missing?  My A12's part number on the bottom is ZA1Y0034US Manf Date: 2017-01-08. Thank you in advance for any help that is offered.

Read other answers
RELEVANCY SCORE 102.4

I just bought a Dell XPS 13 9350 5 days ago
Battery cant charging.
1. I have update to latest BIOS 1.4.18
2. I make sure using the Dell Baterry comes within the same box when I bought, it's written 45W
What should I do or diagnose ?
It's a new laptop anyway.
It's very unpleasant, to buy a new laptop, with AC adapter that cannot charging

A:DELL XPS 13 9350, adapter Plugged In, Not Charging

With a system this new, if it was purchased from Dell, call and arrange a DOA exchange.  If it was purchased from a retailer, most allow 7-14 days - return it for replacement.  There is little sense troubleshooting and repairing a brand new system that's defective.

Read other 1 answers
RELEVANCY SCORE 100.4

Hello!A few years ago I bought a HP ProBook 450G1 and I've been using it for a while. Last month I had to get it fixed because it wouldn't turn on, somethings were damaged by a faulty charger. Since then, I bought a new charger (Hama, universal charger) and the voltage matches the original one.Since I got my laptop back from the service, I have this problem: when it's plugged in, it charges for a few seconds and then it says "Plugged in, not charging" and after a bit more time it starts charging again. The battery level stays the same. I've never changed my battery.I have also tried reinstalling the ACPI-Compliant Contro Method Battery from Device Manager. I have also tried unplugging the charger, removing the battery and all the peripherals and afterwards holding the power button for 20-40seconds. I updated the BIOS aswell, I got the update from HP website. The problem was there before the update, and it still appears.Please note that if I remove my battery, but the laptop is still plugged in, it will shut down after some seconds. 

A:Laptop charges for a few seconds, then says not charging, st...

Is the battery original? The knee-jerk here is to blame the "universal" adapter. Have you tried the diagnostics on the battery by tapping esc or F2 as you power up? 

Read other 2 answers
RELEVANCY SCORE 100.4

Just purchased Envy M6-W103DX. The battery charges when the unit is off or asleep, but it shows "plugged in, not charging" when in use. Performed battery test with HP Assistant, and it says the battery is okay. Why is the battery not charging during use? I have not had a laptop ever do this.

Read other answers
RELEVANCY SCORE 100.4

I have dell inspiron n5110. I upgraded to windows 10 pro.... Everything was okay but since the past week it shows a battery issue. When I plug in the charger, the battery shows charging for like 5-6 seconds and then it shows not charging. I again pull out the charger from laptop and plug it again and the same happens. Nothing changes on moving the charger a bit here and there...... Only charges  for 5-6 seconds when I plug it off and on.

A:Battery issue (Charges for a while then says not charging)

And yeah it actually charges for those 5-6 seconds. Don't know what's the issue.

Read other 3 answers
RELEVANCY SCORE 99.2

My notebook only charges when it is completely shutdown.  I have tried several ac adapter chargers and I am still experiencing the same problem.  Is the repair covered by warranty?

A:HP Notebook only charges when completely shutdown--charging ...

Hello Willis,  Welcome to FORUM !! YES !  I strongly recommend you to Contact HP Technical Support over the Phone for further assistance without any delay to get your Notebook diagnosed and serviced by an authorized HP Certified Engineer Verify the warranty status here: http://support.hp.com/us-en/checkwarranty      Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee

Read other 1 answers
RELEVANCY SCORE 98.8

 I purchased the Lenovo IdeaPad 100 in May 2016.  I am on my laptop every day for school and work related, and I tend to put my laptop to sleep instead of turning off most of the time.The battery drains fast; lasts at least an hour or less without an ac adapter.  When I charged my laptop with the ac adapter it takes at least 2 hours, 3 hours at most, for it to charge which I think it's not normal. I can't remove the battery from the laptop because I don't want to cause any damage. I do have a warranty for it, yet I like to know any solutions for me to fix this issue. 

Read other answers
RELEVANCY SCORE 96.8

Hi guys,

I've got my uncle's Acer Aspire 5536 that I am having some trouble with. He said that the laptop just decided not to work.

When I press the power button absolutely nothing happens.
When I plug my charger in, the power button lights up blue and so does the battery light (Orange when was charging, now blue).

There is still nothing happening when I press the power button though.

I've tried taking the battery and charger out and holding the power button for a few minutes then connect the charger, to no avail!

I popped the casing above the keyboard off to make sure that the power button wasn't just stuck. All seems fine.

Any help you can give will be greatly appreciated!
Thank you
 

A:Acer Aspire 5536 Not Powering Up. Plugged in and Charges Battery Fine.

see if you get anything with the hard drive removed

any sound when you start like fan running
 

Read other 1 answers
RELEVANCY SCORE 92.4

A Dell customer service advisor recently suggested I buy a new battery to fix a problem with my battery not being recognised at system startup nor charging when the adapter is plugged in.
Despite my AC adapter being the original adapter that shipped with my computer, the new battery still fails to charge. I receive a message informing me that the AC adapter type cannot be recognised (quickset). Furthermore, in what can only be described as an outrageous step, this message informs me that Dell will throttle my machine ("your computer will run more slowly") and then battery will not charge.
Clearly there is an error in the adapter hardware (most likely related to the well known one wire technique for battery verification)  meaning it cannot be recognised by the computer. I was therefore incorrectly informed to buy a new battery that neither solves the problem nor is of any use as it cannot be charged. Is this how Dell treats their customers?
I propose two solutions which Dell could offer me:
1. Send me a new, working 150W adapter compatible with my XPS 17 as a gesture of goodwill following the incorrect sale of a new battery at great expense which failed to solve the problem.
2. Provide a way to circumvent the faulty charger verification process. This is crucial for two reasons. Firstly the adapter is the original adapter that came with my computer so to verify its authenticity is not necessary. Secondly, Dell has zero right (non, whatsoever) to force consumers ... Read more

Read other answers
RELEVANCY SCORE 91.6

Hello,
I have a Dell XPS 17 L702X service tag <ADMIN NOTE: Service tag removed per privacy policy>.  I just bought a new 9-cell battery direct from Dell.  I installed it today, and it charged to only 90%.  Now it says "Plugged in, not charging."
I have tried unplugging the adapter from the machine and plugging it back in, and restarting the machine, with no success.
The last BIOS update for <ADMIN NOTE: Service tag removed per privacy policy> was released in December 2013, so I know I am running the latest BIOS.
Any ideas?  Thanks.

Kevin B

A:XPS 17 L702X brand new Dell battery charges to only 90%

Have you tried checking inside the BIOS of the computer if the AC Adapter and the Battery is working fine? Also try to run some diagnostics to the computer.

Read other 1 answers
RELEVANCY SCORE 91.6

i find this very weird. with a standard USB-C cable, I can plug it onto my desktop's usb 3.0 port and the laptop seems to charge at a decent speed. where as it would not charge at all if I use a Dell Power Supply that can provide 45W (normally used a Dell 2in1). can anyone explain why this is...? Perhaps I under estimated the power of usb3.0 ports

Read other answers
RELEVANCY SCORE 89.6

My uncle sent me a Dell Inspiron 600M for my birthday last year to do my junk work, but my DELL INSPIRON 600m battery does not charge. The battery indicator flashes red. But it still works with AC Power when i take it off the indicator start flashing red.PLEASE HELP
 

A:Dell INSPIRON 630M Runs On A/C Power But Battery Never Charges

Read other 9 answers
RELEVANCY SCORE 88.8

Ever since yesterday I've had this problem, I tried several solutions and none of them worked. Basically the problem is: The laptop only works on battery now. When the battery is at 0% the laptop turns off even if the AC is plugged in. To make matters worse, when the laptop is on I get this message "plugged, not charging". So basically the AC no longer works by itself and only charges the battery when the laptop is off. Here is what I tried so far:- Changing the settings on the Lenovo Energy Mangement tool- Uninstalling the Lenovo Energy Mangement tool - Taking off the battery and AC, pushing the power button for 30 seconds, putting them back in and turning on the laptop.- Starting the laptop on safe mode- Praying to God None of these things worked. Somebody help.

Read other answers
RELEVANCY SCORE 88

Hi supporter,
I buy a laptop DELL XPS 13 9350 from Microsoft store (NY) last week. But it stop charging at 80%. I have read all related topics on this forum, but my issue isn't solve. I did: - Update Window- update BIOS ver 1.4.4- BIOS > setting > general Battery Information: health excellent, 80% (Idle), AC Adapter = 45W-Power Management > Primary Battery Charge Configuration: Standard- all step here (www.dell.com/.../SLN296542), except (step 5 & 6).- I ran diognasis test in BIOS: everything passed. What could I do next? Thanks

A:XPS 13 9350, stop charging at 80% (plugged in, not charging)

Today, battery not charging at 70% but if I unplug power cord, it turns off immediately and can not power it on until I plug in. So I must charge battery continually during using. My laptop now becomes desktop!
Check battery heath (F2): "battery must replace". My laptop is OK except battery.
What happened with my new laptop for using 3 weeks?
Thank for your support.

Read other 2 answers
RELEVANCY SCORE 88

HI, Lenovo G460 laptop (battery ) is not charging when turned on. When laptop turned on and plugged in , then intially it charges for a minute to five minutes and then it stops. When we mouse hoverd on the battery icon is displaying message as the percentage of battery available. No message as "Charging" is displayed. But it charges when turned off. Once after tutning off the laptop it charges from min to 100 percent without any issue. thank you. Can someone suggest me the solution. thnksIndra reddy

Read other answers
RELEVANCY SCORE 86.8

My laptop left side hinge broke down after enquiring I came to know this is not covered in warranty and quotation provided to me for replacement and labour is 630 usd. You can imagine how Dell is making fool of its customer. Dell purchase inferior quality items from China  and when it is broken customer has to bear the price. My laptop is I7 5558 (15 months old) which I bought for around 800 usd and hinge which does not even falls into the category of technical part will cost 630 USD. Whole forum is full of this broken hinge problem . why cant Dell just replace it to all or least if people reach out to support they should replace it free of cost. Highly disappointed with Dell . I always thought Dell laptops are toughest and best in world. Mr Dell will be very happy to see how his company is sourcing inferior products and passing cost on to customer.  Truly amazing Dell way to go ... people will stop using your product one day.

Read other answers
RELEVANCY SCORE 86.8

Had my XPS since January 2016 and all of a sudden my power adapter has stopped charging the battery. I can still use it when plugged in but it instantly dies when it is unplugged.
Is there any way to fix this?

A:XPS 9350 Plugged in but not charging

It appears the battery has failed, and most likely needs to be replace with a new one. Just to be sure, I'd suggest you check status of the battery health and AC adapter in BIOS. If adapter isn't detected in BIOS, the system will continue to received power but will not charge the battery. Please follow steps below:
1. Power off system.
2. Power on system, quickly start tapping F2 key continuously. You should be in the BIOS.
In the BIOS, the battery health should be listed under main screen or battery information. The battery should say Excellent. The adapter should say the adapter type, if it says 'Unknown' or 'None', then it's a issue with the adapter, and most likely needs to replace with a Dell genuine adapter that suitable for the system. Note: Wiggle the adapter's end while checking it in the BIOS.

Read other 4 answers
RELEVANCY SCORE 85.6

Hello,
I have the same exact issue as posted here: http://en.community.dell.com/support-forums/laptop/f/3518/t/19679930
The AC charger I received in the box when we purchased the Dell XPS 13 9350 is 45W but as of recent I have been getting the "plugged in, not charging" error. Is it possible to replace this charger with the 90W charger discussed in the post above?
Please let me know how to proceed.
Best,
Robert

Read other answers
RELEVANCY SCORE 81.6

My Dell laptop will charge and operate for several hours off a new 6000 MAh battery but the icon in the tray inidcates that it is always on line power. Although both the CD and floppy drive work when installed in a bay the system not indicate that they are present. I have updated the bios from Dell but that does not help. Any ideas would be appreciated.

Jerry
 

A:Dell Inspiron 3500 charges and runs on battery but cannot find battery or bay devices

Still under warranty, isn't it? Call Dell for a repair trip.
 

Read other 3 answers
RELEVANCY SCORE 77.2

Hello all, I just purchased a 9350, win 10 Pro , 4GB ram, 128 SSD. I noticed that the Battery Icon would stop charging at 80%. Shows Connected , not charging at the 80% mark. I have read on the Forums about this being an issue on this 9350! SEEMS TO ME THAT THE BATTERY SHOULD ALWAYS CHARGE UP TO 100%!
So I innstalled the latest 9350 Bios and Power management drivers updates from the Dell seb site.
I thought that would correct the issue but it didnt!
Dell XPS 13 9350 battery cstill stops charging at 80%!!!
I performed the Dell ePSA F12 Diagnostic tests and the battery results are as follows.
Charge cycles 13
Battery Health 93%
Voltage 8420 millivolts, current 2717 ma. 
I have also read that after some 9350 owners replaced the battery they were still haveing the issue of the battery not charging to 100%.
Anyone have the same experiences?
Thanks
Rob

Read other answers
RELEVANCY SCORE 77.2

My Dell XPS 13 was working fine for about 9 months. Recently, I have to go through a lot of trouble just to get it charging. When I plug in the adapter, the light on the end of the plug turns on, but to get the charge to work, I have to push the cord extremely hard into the laptop. Even when I do this, the laptop usually only stays charging for about 5 seconds. After about 20 tries, I got it to stay charging. The warranty is still (thankfully) active, so worst case, I can just get it replaced. But before that, what can I do to try to fix it? 

A:Dell XPS 13 9350 having trouble charging?

Hi,
Thank you for writing to us!
We would request you try a known good charger on this system and also try this adapter on a different system and check if the same issue occurs .
We would also request you private message the service tag to the system and the charger port and also the pin of the adapter .
Thanks
Robin

Read other 1 answers
RELEVANCY SCORE 76.4

Alienware Aurora 5
My battery never charges above 10% and is at 0% or close to 0 most of the time.  Desktop is always plugged in, the power supply diagnostic test passed.  Originally was plugged in to a UPS/surge protector, tried plugging directly into an outlet, does not appear to have changed anything.  The computer has shut down a few times even though it is plugged in - it does start right back up. 

Read other answers
RELEVANCY SCORE 76.4

Hi,
About 1 year ago i bought UPS ( Discovery ), it has three outputs ( 220v - 3.6A ) and the input is 220-240v - 6A max.
Anyway, i have my PC, screen, router and surround system connected to it. AT first, when electricity goes down, the UPS used to give me around 5 mins of electricity which is more than enough to save work and turn off PC, but about 2 months ago it stopped charging for some reason, and now when electricity goes down, the UPS immediately shut down. I disconnected everything from it and let it charge for more than 48 hours but it didn't work.

What would be the problem ?

Thanx.....
 

A:UPS no longer charges

We have about 100 or more APC's here 110v and the batteries normally sound an alarm when they go bad (anywhere from 1 to 2 Years). Our server batteries last considerably longer and of course are more expensive.
Does the Discovery have that ability?
battery replacements run from $30 to 70 depending on size.
 

Read other 4 answers
RELEVANCY SCORE 76.4

This started this morning... it was fine yesterday.  Basically the laptop only charges when off - based on the charge indicator near charging port. When i boot into windows charging stops and the laptop sleeps frequently as it thinks it is on battery.  If i plug the ac adapter in when the machine is on, the light on top cover blinks 2 times.  Currently at 74% so i don't think it has anything to do with the battery charging function that cycles the battery, but if it does, how do i use my machine and prevent it from sleeping without changing settings? 





* Search box is your friend * I don't respond to PM if question belongs in forum









Solved!

Go to Solution.

A:Thinkpad P50, only charges when off

It sounds like airplane power mode was enabled.  Did this behavior start happening after you turned on airplane wireless mode?  ThinkPad has a feature where turning on airplane wireless mode will automatically turn on airplane power mode.  And on the workstation-class systems like P50, airplane power mode has the effect of disabling the AC adapter because it cannot be restricted to less than ~45 watts like airplane power circuits require.
 
Anyway, try turning off airplane wireless mode (or toggle it).  If that doesn't work, open Lenovo Settings, go to the Power section, and manually disable airplane power mode there.  (I'm assuming you are on Win10.)

Read other 4 answers
RELEVANCY SCORE 76.4

Not sure which category this question should be in, but I've been installing my OS's for years. Someone at my former job had asked me to reinstall the OS on 2 machines one is her work PC and the other is her home PC. Both running XP Pro on Dell machines. I should've done my homework before so I knew what a reasonable price was. I already did the home PC yesterday. She asked me what I was charging and stupidly (since I didn't have any idea) said, "what do you think it's worth?". She said $60 and after about 30sec. of silence from me she followed with, "it's not like your digging ditches...". I was a bit offended by the comment - sounded like I would've made more if I just dug a hole in the ground. Granted, you don't have to be a rocket scientist to install an OS, it take some thought to install it correctly and then configure it to run smoothly and it takes a long time to install everything.

When I first booted up her PC (that she tried installing herself beforehand), there were actually 2 installations of Windows and one ended up on the D partition. Once you got into one that worked, all kinds of "missing...this and that .dll or something else message would be the first thing that appeared.
To top it off, she must've checked something incorrectly when she ordered her machine as she was running a RAID1 array. Something I don't think she would've wanted or needed.

Anyway, I wrote it off as a favor to a colleague for the time it took (9hour... Read more

A:Charges for OS installation?

This can only be answered very broadly. To install and configure an o/s usually takes around 2 hours (if all runs well) and I usually charge around AU$120.00 for this service. I went the route you did first time around and applied "mates rates" until I found that I, all of a sudden, acquired a lot of "mates"! Now I charge the same for everyone regardless of who they are - saves a lot of agro and the client knows what the bill will be. Don't fall for the "I can't afford it" line - if they really can't afford it then they don't get the job done. Most can (at my rates anyway) and will fork out the $$$$'s to get their machine back in running order.

In your case, if a client made comments like "it's not like your digging ditches..." then the price would rise by 50%! People don't take into account that whilst you are waiting for the software to install (and maybe having coffee while it does) it's YOUR time you're using up and, as such, should be billed to the client. The installer may well be doing the work but you MUST be there while it does.

I found that it was worth educating the clients that every time they called you out or came to you with a problem they would be charged for the time, at a minimum rate like AU$50.00, even if the "repair" is something as simple as the speakers plugged into the wrong jack and takes you 30 seconds to fix - you still had to (possibly) travel to the client and diagnose the problem. They, in t... Read more

Read other 1 answers
RELEVANCY SCORE 76.4

Hello everybody,my problem: Lenovo Y700 15 ISK with Windows 10 x64 charges the battery only to 95%. The bar at the bottom always shows "95% plugged in, charging?. I have no battery settings (maintenance mode etc.) activated, especially because I have no software to do so. As far as I know there is no such settings in Windows 10. I just bought it. Have immediately (without looking whether it loads to 95%) formatted the SSD and Installed Windows 10 and Drivers from http://support.lenovo.com/de/de/products/laptops-and-netbooks/ideapad-y-series-laptops/y700-15isk?qu...I installed only the Drivers and Lenovo Utility + Lenovo System Interface Foundation (which have no interface). I also tried to install Lenovo Companion and Lenovo settings and change battery settings such as conservation mode, etc. While it change the indicator from "charging" to "not charging" and back it still does not move over 95%. Does anyone have any advice for me? Should I return it?

Read other answers
RELEVANCY SCORE 76.4

I recently had some fraudulant charges go through my paypal account, and am afraid I'm infected with something. I've also noticed my computer going significantly slower than usual since around the time I noticed the charges. After running DDS I was only given one DDS.txt file, and no attach.txt file. I did check the checkmark for attach before starting, and I ran the program multiple times to make sure.
 
DDS.txt:
DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 11.0.9600.17041
Run by Administrator at 20:05:44 on 2014-04-15
Microsoft Windows 7 Ultimate   6.1.7601.1.1252.1.1033.18.1790.247 [GMT -4:00]
.
AV: Trend Micro Titanium Internet Security *Disabled/Outdated* {B7599298-8445-728A-A5C7-A26A082C8BDA}
SP: Trend Micro Titanium Internet Security *Disabled/Outdated* {0C38737C-A27F-7D04-9F77-991873ABC167}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\atiesrxx.exe
C:\Windows\system32\atieclxx.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Trend Micro\AMSP\coreServiceShell.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\ASUS\EPU-4 Engine\FourEngine.exe
C:\Program Files\Google\Update\1.3.23.9\GoogleCrashHandler.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Common Fil... Read more

A:Fraudulent charges

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/531199 <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

Read other 2 answers
RELEVANCY SCORE 76.4

Hey everybody, I've been troubleshooting this Toshiba Satellite (A215-S7462) laptop last couple of days and I can't seem to solve the problem. The battery on the system for whatever reason will NOT charge while the system is on and in windows. It charges fine while the computer is off. But while on it says "plugged in, charging" yet the battery only depletes.

It was originally running windows vista, but is now running W7-64bit. I've installed all the latest drivers, bios updates, etc. I've also disassembled and cleaned out the entire laptop, and re-applied thermal paste on the CPU. (I originally thought it was a overheating issue.) I'm not too sure where to go from here so any help would be greatly appreciated, thank you.
 

A:Toshiba charges while off, but not on

Any ideas? AC adapter? MB issue? Connectors? Battery? Windows power settings?
 

Read other 2 answers
RELEVANCY SCORE 76.4

Hi,

I have been running my laptop off the charger for a few months now (the laptop does hold some charge when running off the battery, but only 30 mins tops before the battery is empty - need a new one).

Today I turned the laptop on with the charger plugged in but the laptop wasn't charging and running off the battery. On the original charger, it neither charges (light comes on) when its off or on.

So I bought a new charger but again the laptop doesn't charge when on. When the laptops off with the new charger plugged in the port lights up (I'm assuming its charging) but when I turn the laptop on, the light goes off and the laptop runs off the battery.

Is this because the battery is knackered and needs a new one? Or could this be something else?

Thanks for any help.

A:Laptop charges when off but not when on

Yeah it sounds like you may need a new battery. My brother just had a similar problem with his laptop. It would not charge at all when on or off. They switched out the charger, that didn't work. Then they switched the connector that was in the laptop, that didn't work. Turns out it was the battery, doh!

Read other 1 answers
RELEVANCY SCORE 76.4

I bought a refurb T440S maybe 9 or 10 months ago from Newegg.  When I did, I took it out of town with me for work for a couple months (which burned through the majority of its short 3-month warranty period).  This issue started happening back then, but I didn't have the time to deal with it, so now that I'm well out of warranty with the vendor I purchased it from, I'm wondering if others have had the same issue (as it's gotten much worse recently). Basically after a month or two of flawless use, the laptop would stop detecting when I plugged the charger in.  When it did properly detect that I'd plugged the charger into the charge port, it charged both batteries just fine.  I thought it was maybe a physical/solder joint issue, as I could move/wiggle the charge plug to a point where it would just stay connected.  It was a nuisance, but it still eventually would charge, if I placed the charging plug in just the right spot; so I just dealt with the nuisance. Lately, the laptop doesn't want to detect the charge plug at all.  I dual-boot (linux/windows), and the charging issues are much more common when using linux, but the issue does still happen in both OS's.  Essentially, if and when I get the charger to work, I'll get the standard power LED blinking, telling me that it's charging....followed by any short amount of time, where it'll be back to trying to run on battery power, even though it's still plugged in. It's not the same pr... Read more

Read other answers
RELEVANCY SCORE 76.4

Hello, When I first received my P52 with 45W adapter, the laptop would only take a charge when the lid is closed. When battery drains, laptop shuts down (even when plugged in). I upgraded to 170W adapter and that solved the problem. Recently the laptop reverted back to original behavior (still using the 170W adapter). Suggestions on how to resolve this please? P52 (Type 20M9, 20MA) Laptop (ThinkPad)ThinkPad 170W AC Adapter Slim Tip, Part number: 4X20E50574 -Dave

Read other answers
RELEVANCY SCORE 76.4

My Dell XPS battery charges only to 99%. Technical support said this is a "normal" occurrence if you have "adaptive" charging on in the BIOS. They asked me to update the BIOS and then change it to "custom" charging. The battery now charges to 100%.
Is this normal behaviour or just a messy "fix"? I just want to confirm if this is a papered over fault, because I suspect that it is. Personally I am not too pleased with having to call Dell technical support on the day I opened my new laptop!

Read other answers
RELEVANCY SCORE 76.4

Hi,

I would greatly appreciate any assistance I can get regarding some problems Im having with my laptop. Long story short I purchased a TB16 dock, managed to update all the drivers and firmware but still cannot seem to get my laptop to charge via the dock.
Everything else works; three displays, ethernet, mouse/keyboard. Everything except charging. The battery bar says that its charging but my battery slowly drains. BIOS says a 45w adapter is connected so it seems to recognized that its plugged in. I know its not the dock since my Brother's 9550 charges just fine. 
Thank you for any help I can get!

Read other answers
RELEVANCY SCORE 76.4

Is this common? Have had the laptop for only 7-8 months. It started getting real flakey this past week. Charging and then stopped every so often. Yesterday it just flat out failed. I went into the bios to verify. Battery was excellent but wall adapter said unknown.

Also noticed when plugging in the adapter by itself. The little white light was not coming on. Contacted Dell. Had to do the protocol troubleshooting and they determined it was a faulty adapter over the phone. They are sending a new replacement. I also have a question.

Is it safe to leave the charger plugged in all the time? Or only plug it in when I go to charge the laptop? Btw. Getting back to the adapter. I tried different outlets and surge protectors. Same results. Not working.

But for the heck of it. I tried this morning and the adapter is working again. Crazy. Is it safe to use until Dell sends me the new one? 

Read other answers
RELEVANCY SCORE 76

Hello,

I just bought Dell Inspire 3567 few days back. Laptop is not getting charged above 54%. It shows "Plugged in, not charging". Kindly help me with this.

Read other answers
RELEVANCY SCORE 76

Dell laptop not charging..getting message plugged in not charging I brought Dell Inspiron 14R laptop 2 years back . My laptop is not getting on with battery..only when power cable is plugged in its getting on..but getting message saying "plugged in not charging"...replace the battery.

Is this an issue with battery or do i need to change the AC adapter. Do i need to buy a new battery?

Please let me know your suggestions. Thanking you in advance.

A:Dell laptop not charging..getting message plugged in not charging

  
Quote: Originally Posted by sirisha


Dell laptop not charging..getting message plugged in not charging I brought Dell Inspiron 14R laptop 2 years back . My laptop is not getting on with battery..only when power cable is plugged in its getting on..but getting message saying "plugged in not charging"...replace the battery.

Is this an issue with battery or do i need to change the AC adapter. Do i need to buy a new battery?

Please let me know your suggestions. Thanking you in advance.


Hi sirisha,

We truly regret for the inconvenience. Please check the link below which would help you resolve this issue:

http://dell.to/12GnZpB

Kindly perform these steps and let us know, so we can advise you further.

Read other 1 answers
RELEVANCY SCORE 75.6

Dear all,
Wonder if you can help me solve a problem. I have just received an XPS13-9350 from the Outlet last week. It was certified refurbished.
I've tried to connect a VGA monitor to it via a USB-C to HDMI, then HDMI to VGA cable. The HDMI to VGA cable works perfectly on my Inspiron 15. The setup also works if I full power down the XPS13, attach USB-C to HDMI to VGA to monitor, and then boot up. The external monitor then works almost perfectly (with the exception of Netflix's video player which makes it flicker blue - Youtube and local video are completely fine).
What I cannot do is plug in this monitor whilst the XPS13 is on already - which is inconvenient as I move on and off desk a lot, and powering down the computer every time is unhelpful. Oddly, the monitor will also not be recognised if I simply Restart from Windows. I have to fully power down and plug everything in before switching the computer on again.
I have updated BIOS, video card and Thunderbolt drivers since and none of these has solved the problem. My system info is:
DELL XPS13-9350
Windows 10
Core i7-6560U, Intel Iris 540 graphics
8GB RAM, 256GB SSD.

Read other answers
RELEVANCY SCORE 75.6

I recently purchased a Latitude e6430u and noticed that the charging percentage never increased above 71%.  I assumed that I needed a new battery so a bought both a new battery and charger, just to make sure I covered all bases.  The new battery never charges past 24% so I re-installed Windows 7 Pro and updated all of the drivers from the Dell web site, very nice driver update system you have, by the way.  The update also include new BIOs, very nice.  None of this had any affect on the problem.  When I first power up the computer, the battery icon on the screen indicates that I am plugged in and charging and the image of the battery shows advancing bars for about 45 seconds and then they freeze.  I'm beginning to suspect a hardware problem.  Any ideas?

Dave

Read other answers