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Lenovo V310-15IKB Hanging Issue

Q: Lenovo V310-15IKB Hanging Issue

I recently bought a Lenovo V310-15IKB about a month ago, shortly after installing Windows 7 or Windows 10 my laptop has started getting semi random freezes. When a freeze occurs the entire system locks up, the sound makes a very short interval constant loop, and I have to preform a full reboot. It seems to happen more frequently feels like it can happen at any time. Can any one help me ?

RELEVANCY SCORE 200
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A: Lenovo V310-15IKB Hanging Issue

Hi Nawaid,1. Does your systems have other symptoms? Such as slowing down, application crashing, etc.?2. You may try to perform a memory scan to see if there is any issue on the RAM.
https://technet.microsoft.com/en-us/library/ff700221.aspx
Peter
ThinkPad X40 | ThinkPad W520 | ThinkPad T560 | ThinkCentre E73 SFF | Yoga 11s | Yoga 3 Pro | Yoga 900 | Yoga Home 900 | Yoga Tablet 2 Pro | Miix 2 10" | IdeaPad Y460p | IdeaPad K1 | 3000 Y300 | Vibe K5 Plus
Give kudos to reward people for their assistance | Mark thread solved if the solution works | I am an active volunteer, not an Lenovo employee
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RELEVANCY SCORE 90.8

Good day, I am the owner of a Lenovo laptop having the following specifications: Product Code: 80T30127RIMotherboard: LNVNB161216 (U3E1)Processor: Intel Core i7-7500 uRAM Memory: 8 GB DDRAM 4 2133 MhzStorage: WDC WD10JPCX-24UE4T0 1TBSATA Type: SATA-III 6.0Gb/s I want to replace the HDD of my laptop with one of the following SSD models: 1. Samsung 850 EVO, 2.5", 500GB, SATA III- Dimensions: (W x D x H mm) 100 x 6.8 x 69.85 2. Samsung 850 PRO Basic, 2.5", 512GB, SATA III- Dimensions:  100 x 69.8 x 6.8 3. Samsung 860 EVO, 500GB, 2.5", SATA III- Dimensions:  100 x 69.85 x 6.8 Please note that I want to remove the WD 1TB HDD of my laptop by replacing it with one of the above mentioned Samsung SSD's. My questions is: The Samsung SSD's mentioned above are compatible with my laptop?  Thank you.

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RELEVANCY SCORE 90.8

Well, since no one had replied to my previous question, i will ask again.Firstly, how many time do i have to start a new topic to get noticed?My 1month old laptop freezes constantly, i don't know what is happening, checked everything related to the updates, drivers, errors, viruses, scans and that stuff, laptop doesn't have heating issues, app crashing, slowdowns... Did the lenovo slution center scans, it is all good. I heard from the other members that replacing motherboard wont solve the problem, so dont try that, i am asking you what else can i do? i cannot even browse the internet, play YT videos,I simply dont have time to waste, reinstalled win10, updtated to the latest bios and even that wont help, so i' am assuming that my device is faulty. How am i supposed to do my job, when i have unstable laptop? I am wondering will you replay this time, and please don't tell me to run lenovo solution center, or to update drivers, or to reinstall windows for the 4th time. I've had enough of it.Looking forward to your reply,Kind regards

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RELEVANCY SCORE 89.6

Greetings, Two weeks ago, i bought Lenovo V310. Great laptop for the price, But, it freezes on its own from time to time. Laptop is brand new running windows 10. I have tested it with Lenovo Solution Center and it passes all the tests. But my main concern is why the laptop is unresponsive, i've tried pressing num and caps lock button to check if they would switch off but nothing happens. This is my second lenovo laptop and i have to say the previous one G580 worked better.  I bought this V310 for web development and those things should not happen. This problem occurs on Windows 10 and Linux Ubuntu. Do you have any tips how to fix this freezing issue, i cannot rely on the faulty laptop.Thanks,Kind regards!

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RELEVANCY SCORE 89.6

Good day, I am the owner of a Lenovo laptop having the following specifications: Product Code: 80T30127RIMotherboard: LNVNB161216 (U3E1)Processor: Intel Core i7-7500 uRAM Memory: 8 GB DDRAM 4 2133 MhzStorage: WDC WD10JPCX-24UE4T0 1TBSATA Type: SATA-III 6.0Gb/s I want to know what is the maximum RAM capacity that I can instal on my laptop.  Thank you

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RELEVANCY SCORE 89.6

Two mounts ago, I bought Lenova V310 15IKB. In first week my laptop froze twice. It's freezing since I got it. Last night I went back to work for a presentation and I lost all my work because of froze. When I called with an authorized service, he told me to format all it. This is new laptop... The authorized service does not help at all. I have also written to various complaint web sites but have not found any result. No body call me or writen. I bought Lenovo for the first time with my friends' advice. I think this is the end. In my research on the Internet, many people have expressed the same problem for this series. It is defenetly this problem on this series. Please, help me for this problem... 

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RELEVANCY SCORE 88.8

Hello everybody !I bought few days ago a lenovo v310-15IKB notebook, and after i installed the windows 7 64 bit, i downloaded the drivers from lenovo suport page and after i installed the driver for the display adapters, it doesn't work properly and i have the error with openGL. I update my BIOS and install another driver from the AMD site, but still doesn't work. Can you help me ? Thank you very much !


























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RELEVANCY SCORE 88.8

Hello I bought a V310-15IKB Laptop (Lenovo) and after installing all the drivers still no I got No Audio using a HDMI port on tv and there are no option for HDMI in sound playback devices Can someone please help me to fix this problem?

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RELEVANCY SCORE 88.8

My laptop has very bad screen flickering when I use the VGA output on both Windows 10 and Ubunutu.On Windows 10 I have installed the latest intel and ATI GPU drivers.  I have tested the VGA output with a lot of monitors but the problem persists. The HDMI Output quality is normal as expected, but the VGA output gives me headaches and is visible that the image is "wavey"  Is there any way to overcome this issue ?

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RELEVANCY SCORE 88.8

Hello everyone, I install Samsung 960 EVO 250 GB into my laptop (Lenovo V310 15-IKB 80T3) and it isn't appear in BIOS and Windows 10 SGL x64 (Creators Update) Disk Management menu. All possible drivers, updates and latest BIOS are installed.  Is this laptop can work with this SSD? Will new BIOS is published? Can you help me to operate this device? Thank you.  

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RELEVANCY SCORE 87.6

Hello!I am interested if anyone has successfully installed M430 GPU driver in win 7 on mentioned laptop?Is this even possible? I?ve heard something about incompatibility of this hardware setup and win 7..?I was trying for days without success? in installed them from Lenovo support side, amd official side, but I always get: Windows has stopped this device because it has reported problems. (Code 43).any ideas?  Which graphic drivers am I supposed to install for this laptop?Thanks a lot!

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RELEVANCY SCORE 73.2

Hi again,I have a question to Lenovo V310-15 owners. I am using Windows 10 and Intel HD Graphics 520 variant (i3). When i set brightness to 0%, the backlight is flickering. Am I the only one with this issue? Please check that.


























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RELEVANCY SCORE 71.6

Hi, What is a good 256G M.2 NVMe SSD good to be used on a V310-15IKB?BTW, I tried WD Black PCIe WDS256G1X0C and V310 could not detect it.

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RELEVANCY SCORE 71.6

mrb arkada?lar leptobu yeni ald?m ancak çok yavas ag?r cal?s?yor ve hiç bir ?ey yokken bir anda dnuyor bir resmi bile çok zor ac?yor acarken siyah ekran geliyor acil yard?m

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RELEVANCY SCORE 70.8

Hi, I just got a new V310-15IKB notebook and I would like to use it with Windows 8.1. I installed the system but I cannot  find the Win8.1 drivers at the download page:http://pcsupport.lenovo.com/cz/en/products/laptops-and-netbooks/lenovo-v-series-laptops/v310-15ikb/d... Suprisingly, Win7 drivers seem to be available, but there are no drivers for Win 8.1 listed. Where can I get the appropriate W8.1 drivers? So far, I have managed to get some of the things working (e.g. the wlan and camera) by intalling either the W7 or W10 drivers. However, the driver for the graphics chip seems to be troublesome. I tried installing the driver provided by Intel (https://downloadcenter.intel.com/download/26836/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?v=...) but it refuses to intall and claims that minimum requirements are not met. What should be done to get around this issue?

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RELEVANCY SCORE 70.8

Hi there I have recently purchased a V310 15IKB notebook. It is working fine, but I am unable to update monitor driver to the latest one. It is always showing "Generic PNP monitor". Driver date is quite old: 21.06.2006. Generic PnP monitorCan you pls adivise how to update it? Thank you in advance S 

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RELEVANCY SCORE 70.8

I tried to replace the ODD with an online purchased HDD caddy. After installation, during boot up, it took long time to boot up and when login to windows, the second hard-disk cannot be found. What special caddy do I need? Or some thing I missed out at the bios (I did try all the order option in the bios)

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RELEVANCY SCORE 70.8

Hi. I bought a V310-15IKB (80T3). It was easy to upgrade the parts with my old Lenovo since all I had to do was remove the screws under the battery and the lid would come out. Now I want to connect my SSD to my new laptopn but I couldn't figure out how I can remove the back lid. I removed all the screws but I can't find a handle to grab. There are tutorials on Youtube for 15IKB, but on all of them, there is another hatch for HDD, but not on my model. I am adding pictures of my computer. I'd be glad if anyone can tell me how to remove the back lid.

A:How To Upgrade SSD On V310-15IKB (80T3

Welcome to the Lenovo Community !
 
Are you removing the optical drive first if so equipped?  By removing it will allow easier removal of the base cover from the top half.  Page #32 of your model's Hardware Maintenance Manual will explain how to remove the drive.  Starting on page #35 explains the base cover removal.  Here is a link to that manual for your reference......
 
https://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles_pdf/v310-14-15ikb_hmm_en.pdf
 
There is also a Lenovo Training Video for the V510.  Although it is a slightly different model, the technique for removing the base cover should be the same.  Here is a link to that video series....
 
https://www.lenovoservicetraining.com/showcase?sid=1194&key=TGVuZw==

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RELEVANCY SCORE 70.8

Hi! I installed a SSD in my laptop and replaced the ODD with a HDD/SSD caddy with a WD HDD. There were issues like the laptop couldn't recognize the 2nd drive. Then I installed the Intel RST driver and now the laptop can read/write the hdd but it just sometimes can recognize it. When it does it works fine but after reboot, it doesn't shown up in Windows. In BIOS I allways see the two drives. If I enter BIOS before start the Windows allways sees the HDD until I reboot it. The controller mode is AHCI.Any suggestions? Regards,Imre 

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RELEVANCY SCORE 70

Hi everybody, I bought a new IdeaPad v310-15ikb, I have been using it for one week and I realized that fun is running all the time, although CPU usage is low (~5%) and its temperature is also ok (36°C, HWMonitor). The fun speed and noise that it does is not big but still audible, it starts quickly after switching on and never stops entirely. I installed the latest bios update yesterday, nothing changed so far. I would like to know if it is normal and I need to accept it (I don't want to return the laptop, I like it otherwise) or if there is a way how to solve it / control the fan speed. Thank everybody in advance. 

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RELEVANCY SCORE 69.2

Secondary hdd caddy (various type and mark) incompatible some hdd drives .My previous laptop was ideapad 110.same disk and caddy didn't work on v310( 2tb seagate st2000lm003).but my old harddrive (320 gb sata seagate) work with caddy on v310 . Why ?

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RELEVANCY SCORE 68.8

As you know that the keyboard in this laptop is different the rshift is after the arrows which is never the case in any laptops...Hence I'm not able to find a keyboard guard for it...Could anyone please lemme know where I can find oneI don't want universal since it blurs the keys


























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RELEVANCY SCORE 68.8

My Lenovo ideapad suddenly crashed and no longer loads properly. Now, if I try to turn it on, it no longer shows the Windows start up log in page, and instead shows a black screen with a blue box "Default boot device missing or boot failed. Insert recovery media and hit any key  then select 'boot manager ' to choose a new Boot Device or to boot recovery media." If you press enter while on this screen, it takes you to a grey page that says 'Boot Option Menu'. It shows 2 choices, both saying EFI PXE Network. When either choice is selected, it takes you to the initial default boot missing page.  Any idea on how to fix this? Especially if there is no reboot disc available?

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RELEVANCY SCORE 68.4

I bought new V310-15IKB Laptop and I've been using it for three days. Today I turned it on like always (the battery was fully charged the day before, so without the charger connected to it) and a windows update popped out. But at the same time at the screen there was some weird message (I made a photo) So I clicked Enter and it turned on. I saw that the battery is 97% and connected the charger, but it wasn't charging at all to my surprise (it's written 'connected, not charging'). I reset the laptop and problem is still the same. When I disconnect the charger the battery is running lower (from 97% to 95% and so on), when I connect it it's not charging. It's a huge problem for me, I need laptop to work, so I asked my friend to help, but he checked the saving energy thing in lenovo companion and it's turned off, we have no idea why this problem with battery exists. I need my laptop for work, if I can't get it fixed in a few days I have to go to the shop and return the laptop and buy something else instead. I really like it, don't want to do that, anyone can help me with my problem? And sorry but English is not my first language, I tried to translate everything the best I could.

A:New V310-15IKB Laptop, battery doesn't charge after the update.

Looks like Windows Update is trying to update your BIOS. Maybe try connect device to power socket and repeat the update.

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RELEVANCY SCORE 68.4

Hi, 
 
I'm usig Lenovo V310-15IKB Laptop and just updated my bios. But according to my researches, new bios firmware causes freezing issue randomly. I want to flashback old bios but i couldn't find any file to download. Anyone can help?
Thank you.
 
Mod's Edit: Additional information added to Subject line for clarity of issue.
 













Solved!

Go to Solution.

A:V310-15IKB - Flashback Problem, need older BIOS version

Welcome to the Lenovo Community !
 
I was able to locate a download of version 2WCN33WW for your model.
 
Click here for the README file for that BIOS version
 
Click here for a direct download of version 2WCN33WW

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RELEVANCY SCORE 68.4

Hello I received a Lenovo V310-15IKB and  I updated the  bios with the latest version released on June 12, 2017 , which I thought solves the PXE Boot problem on Intel 7th gen. Kaby lake processors( PXE-E16 error -No offeres were received). Unfortunatelly , it doesn't.Do you know when we could expect this problem to be solved on V310 ?Thank you.

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RELEVANCY SCORE 68

I've recently bought a brand new lenovo Ideapad 510 15IKB MTM is 80SV001PIH. Since last few days I'm facing issue with battery. I plugged in my machine at a charge level of 96%. After half an hour I noticed that still the battery level is 96% . When I put the pointer on battery guage, it's showed that "Plugged in, not charging". In my laptop battery is not removable, so I can't try removing the battery and putting it back again. I've restarted my machine many times but still the situation is same.


























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RELEVANCY SCORE 68

I recently bought a Lenovo Ideapad 310 about a month ago, shortly after installing all reccomended updates on the Lenovo companion app, including reccomended BIOS and Windows 10 updates my laptop has started getting semi random freezes. When a freeze occurs the entire system locks up, the sound makes a very short interval constant loop, and I have to preform a full reboot. It seems to happen more frequently when playing certain games (CSGO, Left 4 Dead 2) Less frequently when playing less demanding games (Starbound, Minecraft) however sometimes it feels like it can happen at any time as it has happened a few times just browsing the internet or once while idle and downloading something in the background.Sometimes I can tell when it's about to happen. In the case where the computer is about to freeze while playing CSGO I lose connection to the server, the game tell's me it's attempting to reconnect, every time I see this the computer goes into the freeze 5-10 seconds later, This morning I was fast enough to alt tab before the freeze and noticed that my laptop said it was still connected to the internet just before it then froze and I had to reboot I have no idea what could possibly be causing this but wanted to know what my options are or wether anybody else was experiencing similar constant and seemingly random freezes

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RELEVANCY SCORE 61.2

Hi,I've just got my Lenovo V310-15 laptop and installed Windows 10 on it. From product support page I downloaded and installed Lenovo Utility, and there is nothing more. So, after installing it nothing happened. Only when i trigger CapsLk or Num Lock an information on screen appears. But, I want to have an ability to other options such as energy managment and allowing battery charging only to 80% for example.I know that this model is new and maybe not popular, but please add these programs and features like for other devices.Greetings

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RELEVANCY SCORE 58.8

Hello everybody! I just picked up my new V310-15ISK with Windows 10 Professional. The notebook came with a Western Digital 1TB hard drive and I want to change it with a Samsung 850 Evo SSD. Certainly, I want to keep all the recovery partitions, which means that I have to shrink them to the new drive's size 250GB. I made a clone with AOMEI Partition Assistant but it doesn't boot it gives error code 0xc0000000e "your system needs maintencance". Any ideas?





Lenovo V310-15ISK (80SY03R1GM) with Win10 Pro, Core i3-6006, 4GB RAM, Samsung 850 EVO

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RELEVANCY SCORE 58.8

Hi I have bough a lenovo V310 but when I try to replace the harddisk it only shows the boot menu. Both my USB stick and the new SSD are listed in the boot menu but I can not boot on them. So in short how do I change the harddisk in my V310

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RELEVANCY SCORE 58.8

My lenovo V310-14ISK won't start.blank screen & it's only power button and caplocks lights turn on.is anyone has the same problem? and how to fix it?Thank you

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RELEVANCY SCORE 58

Hi, this is my first post in this forum. So I just bought this IdeaPad V310-15ISK model a week ago and it really seems like a solid budget laptop, except for one thing, the fan will sometimes make this noise that sounds like the fan is about to run at full speed but only last like 2 seconds, it happens randomly like every 30 minutes or hour and it's really annoying. It has been doing this since the beginning. The laptop came without an OS so I installed Windows 7 x64 on it, but it also happens with other operating systems like Linux. Is this a normal thing of this model? or is just a problem of my laptop? what can I do to fix it? 

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RELEVANCY SCORE 58

Hi,  I have bought a Lenovo V310 laptop without an M.2 SSD, mainly with the intention to add a compatible SSD later on. Well, the moment has come and before I buy the SSD, I would like to know, if it is possible to use the recovery software to do a recovery to the SSD instead to the HDD, since I would like to keep the option to do more recoveries in the future. Thanks,Martin

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RELEVANCY SCORE 58

I have a Lenovo notebook V310-15ISK type 80SY and I want to upgrade my RAM.What is the maximum memory that can be installed? It has a 4 gb of DDR4-2133 MHz soldered on the motherboard and one open slot for adding additional memory. The hardware manual says 'maximum supported memory'   - 8gb.Does this mean the most that can be added is 4gb?   or can an 8gb stick be added?

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RELEVANCY SCORE 57.2

Hi Guys I have lots of lag in my lots of games and it got me crazy and im sure my games switch on my amd card even i play on lowest resolution and lowest detail setting pls help me changed windows and install drivers from laptop site my laptop config : Lenovo v310 I7 6500U 8GB DDR4 Ram Inter 5200 / AMD R5 M430 Gpu tested Windows 10 and 8.1 pls help me tu solve my problem

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RELEVANCY SCORE 57.2

Does my laptop have a slot for m.2 ssd's ? [ Lenovo V310 15isk Model 80SY / 80SY00M9RI
If yes, one m.2 SSD example,please? Thanks in advance!!
 
Admin note: s/n removed to avoid misuse, replaced with MTM

A:Lenovo V310 15isk Model 80SY

Hi Erols,
 
Welcome to the Community Forums.
 
For your Machine Type Model: 80SY00M9RI , V310 15isk Model 80SY systemboard shows available M.2 slot for motherboard part number 5B20L46588 MB Q 80SY NOK I76500U DIS OL NULT.
 
Part number 5B20L46588
Recommended SSD listed here on page 91 of the hardware manual.
Parts lookup for model 80SY under Commodity Type : SSD compatible SSD list here.
 
Hope this helps answer your query.
 
Regards

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RELEVANCY SCORE 57.2

Hello everyone! I got my new Lenovo v310 only to find out that I can't take the battery out so if I want it to last for long I have to take good care of it. I did some research and I couldn't find a power manager that could help set the battery to charge only till 70% in order to preserve it for longer. Can anyone help me out?

A:Powe manager for Lenovo V310 windows 10

Hi Assen,
 
Welcome to the Community Forums.
 
Built in application like Lenovo Setting and Lenovo companion do offer power management features.
Once you have it updated it would soon update the software to the new Lenovo Vantage for Windows 10.
You can read this document to know more about it.
 
Once you have it instralled after a fresh restart, you can navigate through hardware setting and click on the Power button where you can change the battery threshold to your liking, else keep the recommended defaults for battery conservation.
 
Other ways to take care of your battery here on this article.
 
Hope this helps answer your query.
 
Regards

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RELEVANCY SCORE 57.2

Hello, i have a problem with my Lenovo V310-15ISK laptop, it keeps freezing on random intervals (sometimes multiple times a day, sometimes once a week). The keyboard and mouse freeze, any audio that was playing stops and the screen freezes completely but still displays the desktop. Every time i'm force to do a hard reset. In trying to solve this i've updated all drivers on Windows, ran memory diagnostics and finally switched to Ubuntu and the problem still persists. My specifications are:-Intel i5-6200U CPU-Intel HD Graphics 520 + AMD Radeon R5 M430-8GB of RAM-Currently running Ubuntu 16.04.2 LTSHope you can help, thanks!  

A:Lenovo v310 15ISK freezes randomly

Hi doubleen, Have tried doing any harddrive and memory test on the system to determine if they need replacement. If you can, try check also if the system is overheating also.Cheers,





Did someone help you today? Press the star on the left to thank them with a Kudos!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

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RELEVANCY SCORE 57.2

Hello, i have a problem with my Lenovo V310-15ISK laptop, it keeps freezing on random intervals (sometimes multiple times a day, sometimes once a week). The keyboard and mouse freeze, any audio that was playing stops and the screen freezes completely but still displays the desktop. Every time i'm force to do a hard reset. In trying to solve this i've updated all drivers on Windows, ran memory diagnostics and finally switched to Ubuntu and the problem still persists. My specifications are:-Intel i5-6200U CPU-Intel HD Graphics 520 + AMD Radeon R5 M430-8GB of RAM-Currently running Ubuntu 16.04.2 LTSHope you can help, thanks!  

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RELEVANCY SCORE 57.2

Hello everyone, I've been looking around and can't seem to find a model number specifically, but I want to replace the battery on my V310-15ISK, so if anyone could advise where to get an original replacement battery, I'd appreciate it.Secondly, the back panel on my laptop is missing a few screws, so it's not fully attached to the laptop. I was replacing the wireless card and upgrading my RAM and I have misplaced 2 screws that hold the back panel on, so if anyone knows where to get those and what exact size they are, I'd be even happier. All replies will be appreciated.Thanks

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RELEVANCY SCORE 57.2

Anyone else have ghosting issues or anything?

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RELEVANCY SCORE 57.2

I've just bought and received a Lenovo V310-14ISK. It came with 4GB RAM memory. I'm looking for information about whether a memory upgrade is allowed for this equipment or not. The installation manual states the following : DDR4-2133 MHz, SODIMM × 1, (max: 4 GB (on board) + 4 GB (on select models)) and provides steps to REPLACE the memory module in the socket.  So, I assumed those instructions are for the replaceable memory (not for the fixed one on board), and as a result, that I upgrade memory to 8GB by installing an additional 4GB memory module. Am I wrong in my assumption ? How can I confirm that without having to open the equipment before buying additional memory ? (PS: Lenovo Support says they do not provide support for such type of inquiries) Thanks in advance Amaury   

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RELEVANCY SCORE 57.2

Hello,I have a problem with my new laptop Lenovo V310-15ISK. Sometimes without any reason it freezes like on a movie attached to my message. I have all drivers and bios from official Lenovo website. Laptop configuration:- Intel i5-6200U- Intel HD Graphics 520- 12GB Ram DDR4- Disc: ADATA SP900NS38 120GB and WDC WD10JPCX-24UE4T0 1TB- MS Windows 10 Home (clean installation) This problem apperas when the laptop works on battery mode and power supply. Link to movie: https://youtu.be/E3s64ifO3CE 

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