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Windows 7 boot issue - Probably the update issue

Q: Windows 7 boot issue - Probably the update issue

Hi Techguys

There's uncommon problem been going on with close to be retirement PC as I've did few updates earlier as I rarely used till I need it.

When I turn on the PC since long time and its running as normal and Windows has informed that updates are available for update so I agreed on all update and close down. When next time I load the computer the POST and windows logo booting as normal but after that the resolution of screen looks quite standard than I expected and my keyboard and mouse were unresponsive. I decided to go in Safe Mode and sometimes that failed as same result and after few attempts, it would got in me through. I restored PC back to before update and its running fine till update comes on. Accepted it and its starting doing the same resolution and keyboard / mouse being unresponsive.

This time I have decided to shut the PSU for few sec like 3 second then turn on and then press power button and the PC runs fine, This has been going for few time but now it seems to be back to normal. Im unsure if my computer has this problem ongoing as I plan to put this PC in resignation and setting as KMV switch and using my new built up PC but have concerns for my old PC which is over 10 years but still ongoing and healthy with regularly service same as the cars. (change CPU/Heatsink glue) and keeping dustfree and reguarly maintaining. The Malwarebytes Anti-malware come out all clear.

Any suggestion?

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Preferred Solution: Windows 7 boot issue - Probably the update issue

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)


Hello, I have a Acer Veriton Desktop that was originally windows 7. I recently updated to windows 10, which was a legitimate software update provided by Microsoft.

Since i updated it was working fine, Until I installed a driver for a wireless USB Dual Band wifi adapter (Because there was no native wifi card on board) and it has since been stuck on the windows logo.

I turn my computer on, and it shows the acer logo, then it shows a black screen with a blinking "_" (Underscore) and then it shows the windows logo and say "Starting System Repair" but it then shows a black screen showing only my mouse cursor.

I have tried to access the boot menus but I can only hit F12 to select the boot device.

I have been trying to get it to start for almost 4 hours, I've tried new hard drives and RAM but still no luck.

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Hi, I'm new to the forums.

So, a few weeks after restoring to factory settings, my lenovo ideapad p400 gave me the infamous "failure to configure updates, reverting changes" error (one of the reasons for the restoration) this morning.

Last time windows did that to me it took 2 hours for it to leave that screen and finally boot. So I just left the computer on and took off for work.

When I came back home for lunch, the computer was still on that screen. Which means it had been there for the last 4 hours. I tried safe mode, but apparently Windows 8 doesn't let you easily access safe mode anymore.

I tried BIOS, which only gives me two booting options called Legacy Support and UEFI. UEFI still doesn't boot but opens the "failure to configure updates, reverting changes" screen.

I am again at work, left the laptop on at home with the "reverting changes, do not turn off your computer" screen.

Any help would be appreciated.

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Hi,and thanks in advance  for any help.
I am after a fix file after running farbar. 
A quick back story:
Something went wrong while windows was configuring updates.  I was stuck in a start-up repair loop, with no access to safemode (f8 didn't work),system restore points deleted, start up repair couldn't automatically fix problems. 
The only way I could eventually get into advanced system repair was using a recovery usb stick,not sure which one as my son downloaded it 
The only useful thing I could get into was command prompt... sfc scan now wouldn't work as there were pending system repairs...trying to revert pending changes didn't work ... nor did deleting pending.xml ..... the usual commands used to rebuild boot mgr also didn't work. Eventually I simply copied everything from x:/windows/system32/ into e:/windows/system32 and surprisingly was able to log in.. however dll files were throwing errors, and when I logged back out the windows updates started running again and caused more boot errors.  I tried my 'copy everything' fix again and it worked. I used command prompt to stop windows updates.  It was still throwing dll errors. Next time I restarted I got the blue screen of death .. tried bootcat.cache fix but it did nothing.  
The computer is a lenovo g575,running windows 7, x64.  It's used by the whole family so there are a few user accounts.
 It came with windows 7 pre-installed, so microsoft w... Read more

A:Boot issue after windows update w7 x64

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I might be in big trouble here, but I'm hoping someone can help.

I turned off my computer, which triggered a bunch of updates. A few days later when I turn it on it doesn't boot (and/or asks for input that I can't see due to having turned off the boot GUI a while back).

So I have a blank screen right now that I can't get passed.

What I've tried

Double checking all the hardware (Ram, GPU etc).

Tried to hit F8 on startup to get to safe mode. Since I can't see, i've made an educated guess on which opton is Last Known Configuration and tried that a bunch to no avail.

Tried to hit F2 to get to the Bios.

Tried to start it up with a Windows 7 Recovery Disk...again I don't know if this was successful as I can't see anything.

I know I'm stupid to have turned off the GUI, and wishing I could go back in time to fix it.


A:Boot Issue after Windows Update (Boot GUI turned off)

Hi and welcome to SevenForums,
I've never had the guts to try that
Possibly just wait a while on the black screen and enter the password and the enter key will work :?
GUI Boot - Enable or Disable in Windows

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Hello, so recently, something strange has been occurring when installing a batch of Windows 8 updates; It seems as though when I install these updates and it sits at the screen which says "Configuring windows updates **%". The system then restarts. But after the windows boot logo dissapears, the screen displays no signal then the screen turns and it is blank (with no cursor) and then it displays no signal once again, then the screen turns on and it is blank. This process seems to repeat itself infinitely, whilst the HDD is working hard; doing something in the background, I left the computer alone for a few hours and it did not show any sign of working again. Has anyone else had this issue and has solved it somehow. I would like to install these updates, but unfortunately I don't know which update(s) is causing this. Can anyone tell me which update it may be so I can disregard that update and install the rest? I had managed to recover everything by doing a system restore. But I am afraid of installing these updates again. Please note that this cannot be a Graphics driver issue as after I recovered from a system restore I reviewed all of the updates that are meant to be installed and there are no Nvidia updates

Kind regards~


A:Windows 8 Boot issue after update installation

Welcome to EightForums.

Try installing the updates one at a time.

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Not sure if this is the right forum or not.. If not, please point me in the right direction and accept my apology!

Sorry if this is long, but I want to give adequate back story.. My issue is that I had a Win10 Enterprise insider preview install that's been working well for months. I recently decided I wanted the ability to pop-in a second hard drive, and/or swap out hard drives to boot other OS's without messing up my Win10, so I installed two hot-swap hard drive caddies.

With my Win10 in the top caddy, and the second caddy empty, I've been using it this way for weeks, with no problem. I had a friend who asked for help with their PC, so before I did anything, I wanted to get a good image backup of it, and couldn't get their PC to boot off of a CD, so I popped their hard drive into my second caddy and booted on a Linux "Clonezilla" live CD, and proceeded to make a backup of the hard drive to a network share. This worked fine, but upon removing the second disk, my machine kept telling me to insert a boot disk and press any key to retry boot. (like you'd get in the old days if you had no active partition).

Just for kicks, I went into my BIOS and told it to "override boot" to the disk in UEFI mode (which was the default anyway) and it booted.. So, I know that the disk at this point is good, and suspect that there's just something odd with how the BIOS boot priorities are set. I used the computer for a week or so, and although I cou... Read more

A:Windows 10 Wont boot - GPT issue? Maybe update related?

So.. a little more information - I was able to use "EasyBCD" from NeoSmart technologies to add a secondary boot entry in, and now I can use my new fresh install to boot the OS on the bad (now secondary) disk, so I know that the OS is fine..

Back in the "old days" this is what would happen if a partition wasn't marked active, or if the MBR was damaged, but with the GPT disk format, I dont know where to look for the equivilent.

Does this help? Can anyone point me to references on basically what the equivilent of the old boot.ini and related boot files are in the new world of GPT?


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Getting a BSOD after the update above. Appears the offending file is listed as an UEFI related system file. Running Windows 10 with all latest updates (other than one above) and all drivers updated through Lenovo System Update. System Repair unable to do anything useful. Was able to restart from a backup, but the update continues to destabilize the system after application. Anyone have any solutions other than cancel Windows Updates? Thanks,RMNY

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Friends i dont know about others but after installing patch tuesday updates today which appeared to be less and easy were auto downloaded and installed as per the settings and when it restarted to complete the updation process it all started with the long screen freeze at STARTING WINDOWS LOGO (the black one)
after waiting for minutes it then goes into normal start up, as per event viewer the time of complete boot (not just desktop loading but all process starting and when viewer finally publishes info) was earlier about 120-130-140 seconds avg since years it all went to 300+ means more than 5 minutes, what i tried was restarting it again 2 times but it remained same.... prolong wait at start screen, i did try to do system restore thrice but failed then i used start up option using boot USB and it found no problems then i used system restored from there it again gave me failed answer but as per microsoft thesys res. some times gives false failed warning but rather it does the job and yes definitely when i rebooted normally it showed me system restored and this time no screen stuck up and i checked it in update history well all updates were shown installed with tick mark, i for half hour imagined that may be system files wont get restored means the update files wont be uninstalled then who was the culprit but then it happened windows re searched for updates and showed me those updates again which i earlier downloaded and installed, (critical and recommended) so which implies ... Read more

A:Boot issue with the update

Quote: Originally Posted by honeyhanish


This is the only reasonable choice.
I have encountered sufficient problems in recent times that I consider creating a full system image a safety requirement before installing monthly updates.

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Hello, I have been running Win 10 for several years now with no issues. Two days ago when I was shutting down I was prompted to update and restart or update and shutdown. I selected shudow. Today I was unable to get past the windows black screen with the spinning wheel. Did not get to the sign in screen. After several attempts and reboots I was able to get to the windows diagnostic and recovery tool. I tried several options with no luck, so I chose the option to recover to a back up copy from Dec 2, 2016. Before the most recent update. When that completed I attempted to reboot and was halted at the HP initial screen. I am now frozen at this screen, the esc key or f* any keys do not work. I am dead in the water. Any and all advice is welcome. Thank you in advance for your help b

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update the windows and have this problem :

The boot after restart on Windows 10 GA Build 10240:
2. Windows Boot Logo
3. Blank Black Screen
4. Login Screen
The boot after restart on Windows 10 GA Build 10586:
2. Windows Boot Logo
3. Blank Black Screen
4. Windows Boot Logo

any idea to fix this?

A:Boot issue after update 10586

Yes, already mentionned there:
I'm wondering how nobody has mentionned or noticed that issue in tenforums until now. I'm seeing this on both my Sony Vaio laptops after updating to build 10586.xx
No fix available from M$ so far...

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I posted the same on their tech support forum but I'm beginning to think the issue, while it may have been exacerbated by the game Guildwars 2, is likely on my end, but I have a number of suggestions, none of which has worked. Also tried my own stuff.
Anyway, here is what I posted on their own tech forum:
Having a lot of issues getting into gw2…I have bits and pieces of problems others have had in the past, but nothing seems to work, so I’m re-downloading the game, basically. All I want to do is play the freaking game, why does it have to be so much trouble?
Once in awhile I will get that blue and yellow graphical glitch on something. Just more info for diagnosis. If and when this happens, it’s always immediately apparent at character select. However…The biggest problem I have with GW2 is also on login – it either crashes or bluescreens my computer right after clicking play and the client tries to load for 5-10 seconds. For the past few days, 90% of the time it just crashes. If I try to patch after that point, the patcher stops at Downloading 0KB and will not budge from it. Not even to log in. I have to reboot my computer to get it past “Downloading 0KB”.
One post I found said that they started having all these problems after downloading a number of games on Steam (which I have done off and on due to a friend getting me a few gifts) , until their HD shrank down to 30 gigs. Same here, an... Read more

A:Odd memory issue? HD space issue? Also, can't update GPU driver (GW2 crashing)

Unfortunately, though I thought I did, I have no images of the odd cyan/yellow graphics glitch, and I have no way of getting one (google didn't turn up any that looked the same as mine, granted some were similar).
Edit - I also noticed after re-enabling page memory on my primary drive after freeing up some space, that in the error logs, the amount of paged memory in use is for some reason higher. I can't imagine why this is, but maybe I don't understand the process.
*--> System Memory <--*
Physical:   845MB/ 2047MB  41%
Paged:     5375MB/ 7009MB  76%
Virtual:    822MB/ 2047MB  40%
Load: 58%

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Perhaps i can get some right direction here. I got 2hd : win7 32 hd1, win 7 64bit. hd1 was my first hd so I am assuming dualboot information in hd1. and one gt440 nvidea card

there were few updates that came but i left the restart pending for later.

I saw after bios, my dualboot table no longer comes on screen, cursor reminds for few seconds and i get the black screen of death. no safe mode , win7 cd is also getting stuck after loading the windows files. so will try another cd tomorow. did some readings, issues would be 32,64bit dlls to nvidea drivers.

Is there any way i can start off with one of the OS and start a repair operation on the OS or boot information?????

A:Dual boot / update issue 32/64bit

Quote: Originally Posted by mitumix

Perhaps i can get some right direction here. I got 2hd : win7 32 hd1, win 7 64bit. hd1 was my first hd so I am assuming dualboot information in hd1. and one gt440 nvidea card

there were few updates that came but i left the restart pending for later.

I saw after bios, my dualboot table no longer comes on screen, cursor reminds for few seconds and i get the black screen of death. no safe mode , win7 cd is also getting stuck after loading the windows files. so will try another cd tomorow. did some readings, issues would be 32,64bit dlls to nvidea drivers.

Is there any way i can start off with one of the OS and start a repair operation on the OS or boot information?????

Mitumix Welcome to Sevenforums.

When all is said and done, I'm going to guess that you only want a working x64 Windows 7. Am I correct?

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After I have updated the Intel managemet Engine 11.8 My computer takes 60 secunds before I can hit Enter to enter the bios. Then another 20 sec to launch Windows. Therefore I have tryed to update my bios from 1.39 to 1.42 BUT when the computer tryes to reboot it enters hypernation mode or something. The led in the power buttom pluses slowly and I need to remove battery and hit the reset buttom to restart the computer. I the created a flashdrive to boot from but it is the same If I restart the computer from windows normaly - it reboots. How can I prevent the computer to enter hibernationmode on restart while updating the bios? 

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I have a problem with a T7500 tower.
The unit doesn't pass the POST, bringing the solid light 1 and the 1-3-2 beeps code.  I guess I have the S8 code with the light:

It would seem to be a RAM memory issue.  If I remove the RAM in slot 1 and live the 2nd RAM in slot 2, it moves to light 1-3 issue with the same 1-3-2 beep code:
If I move the 2nd RAM in slot 1, I still have light 1-3 code and 1-3-2 beep code.
If I replace the 2nd RAM by the first RAM in slot 1, still 1-3 light code and 1-3-2 beep code.
If I place the 2 RAM in slot 2 and 3, I'm back to 1 light code and 1-3-2 beep code.
Using slot 1 & 3 gives the same light 1 code and 1-3-2 beep code.
Any use of slot 4, 5 or 6 brings the lights 1-3 solid on and 1-3-2 beep code which after reading the documentation seems normal (slot 1, 2 and 3 should be filled first).
However the unit will boot, pass the POST and BIOS if it is not used for few days.
I know that the BIOS is on version A16.
I've tried the Power Supply Diagnostic, which passed successful:

With all that I think it is hardware issue, but I don't understand why I can't succeed the POST with 1 RAM memory.
Or is the problem elsewhere e.g power supply or motherboard?
I'll try the memory test next time I can boot.

Any help will be appreciated.

A:T7500 Boot Issue (No POST?) - Solid Lights 1 or 1-3 - Beeps 1-3-2 - Intermittent issue

Hi Joyfik,Thanks for posting.Apologies that your system isn't running as expected.Please perform a Diagnostics test either by pressing F12 at startup or by using the Dell Support Assist, make a note of any errors, and contact Tech Support for troubleshooting and possible resolution.  You can contact Tech Support at 1-800-624-9896 or 1-800-288-4410, or you can initiate a chat session http://dell.to/2v4snVm

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Hello all and Happy New Year,

Recent problem with a 5 year old HP desktop.

Turn it on it goes through the BIOS and starts up as normal. Once it gets to the Windows 7 introduction screen it freezes. It never makes it to the desktop screen.

What do you guys think? virus? HP problem? win7 problem?

opinions please.


A:Windows 7 issue? Virus/Malware issue? or HP issue? i don't know

Hi test the hardware memtest 86 + for the ram and seatools for dos on the hard drive if they pass ok then you could try a start up repair from your install or recovery disc.
download the pre-built iso zip from here Memtest86+ - Advanced Memory Diagnostic Tool and burn to a disc unzip it first use imgburn The Official ImgBurn Website to burn the iso to disc Guide to using Memtest86+ - Geeks to Go Forums
SeaTools for DOS tutorial

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Hi guys, Trying to diagnose some heating issues + battery performance, I installed a new Windows + updated all the drivers using Lenovo Vantage. Including BIOS, Intel Management Engine, etc. And then surprise! From the OFF state, when I press Power ON button, the system waits with a black screen for about 1 minute before starting the boot sequence. Probably one of the updates did it again. I say this, because I was among the first people having discovered last year that an update to Intel Management Engine causes boot problems; cf. this thread. Any of you guys facing similar issues? I end my message with the classic "being disappointed" stuff. I had an incredible amount of issues w/ my P52. And browsing through the forums shows me that P53 seems to have most of them and maybe even more. Why did Lenovo + Intel mess at this point this product line. Why? Best regards,Cristian.

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I am on a Dell Inspiron 1100 and when I boot the system, most of the time, I get an error before the BIOS loads that reads as follows:

"The Device in the system modular bay cannot be identified. It may not be completely inserted or may have some other problem. Please read and complete the following steps.

1. Press the device completely and firmly into the bay.
2. Press the ESC-key -- wait for the system to power down.
3. Press the power button to retry detecting the device."

My BIOS version was just recently updated as I ran into the problem to BIOS Revision A32. I called Dell Technical Support and the support told me to remove the optical drive and reinsert it. I did as told. I booted the system up and before the BIOS loads, bam, error once again. The technical support didn't even know what to do. The support said that I may have a failing mobo. Now, how would one go about seeing if their mobo was failing? I'd really love to check this before actually going to purchase another mobo, Hell, purchasing a brand new computer or building my own considering I am sick of Dell's erroneous electronics.

A:Dell Inspiron modular bay issue/boot-up issue

You should first try a second hard drive with a full install. That usually fixes the problems with the 1100, 1150, 5100m, 5150, and 5160 which all seem to have the same problems.
Remember that this optical drive is fragile, and has a history of failure. New models are available with DVD RW that are quite reliable, on eBay. They range from $72 to $85 to $89 to $95. If you are good with tools, you can get the generic one, then revise the hardware to make everything fit just fine.

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Any suggestions??

A:Update issue.. UEFI firmware issue

Is this path correct??

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Hello, I have Carbon X1 5th (20HR) running Windows 10 pro (updated).  Altought I followed the instructions here - https://pcsupport.lenovo.com/cy/en/downloads/ds120390 (This is the page for Lenovo users who wish to update TPM firmware) - and installed the "BIOS Update Utility for Windows 10" version 1.33, Windows still keeps telling me to update the TPM firmware driver.  In BIOS it shows that I have TPM ver 2.0, enabled. Since Windows kept telling me to update the TPM driver, thanks to Google I found out that there is a tool created by Lenovo called "TPM Firmware Update Utility -ThinkPad" (It is worth noting that this tool is not mentioned on the instruction page). I downloaded the tool, but can't understnad how to use it (assuming that I should use it at all, because this tool is not mentioned on the TPM instructions page). Could you please help me to solve the TPM issue described above? Is there a way to check what version do I have? Thanks in advance!  

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OK so I hope this can be a quick fix and thanks for your help.

* Randomly computer didn't start, get something telling me that the ci.dll file is missing or corrupt and error 0xc0000098

* safe mode and last know good configuration both result in bsod

* Tried a few things, disconnect all other drives (2 raid HDD, and one normal HDD that I used to have windows on before switching to current SSD)

* Tried putting the installation disk in but it does not recognize the drive under any circumstance, can't find the drivers under "load driver"

* Tried a few other things on this site like bootrec.exe and and checkdsk or something, either I didn't do them right or they didn't work

* Now I get an message "Reboot or select proper boot device or insert boot media in selected boot device and press a key_"

I'm not a computer noob but this is beyond me. I hope someone can give me a hand, I appreciate all the help I can get!

Oh and sorry if this isn't the right category it looked like the best option.

A:Boot issue, 0xc0000098 ci.DLL file issue

Have you tried put your windows drive on another computer?

Try these steps:
SFC /SCANNOW : Run in Command Prompt at Boot

Startup Repair Infinite Loop Recovery

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Hi all I have been trying to get my .net to update. It keeps failing. I have tried everything from the window help and it still will not update. I tried the offline update and download it an it also failed.
Here is the log for that failure.

OS Version = 6.1.7601, SP = 1.0, Platform 2, Service Pack 1
OS Description = Windows 7 - x64 Home Premium Edition Service Pack 1
MSI = 5.0.7601.18896
Windows version = amd64_windowsfoundation_31bf3856ad364e35_6.1.7601.17514_none_615fdfe2a739474c.manifest
Windows servicing = 6.1.7601.18766
CommandLine = D:\6c4fab9be643e644a590da1f14\\Setup.exe /x86 /x64 /redist
TimeZone = Central Daylight Time
Initial LCID = 1033
Using Simultaneous Download and Install mechanism
Operation: Installing
Package Name = Microsoft .NET Framework 4.5.2 Setup
Package Version = 4.5.51209
User Experience Data Collection Policy: AlwaysUploaded
Number of applicable items: 14
RmShutdown failed with error: 351
Exe (D:\6c4fab9be643e644a590da1f14\SetupUtility.exe) succeeded.
Exe Log File: dd_SetupUtility.txt
ServiceControl operation succeeded!
ServiceControl operation succeeded!
ServiceControl operation succeeded!
ServiceControl operation succeeded!
Exe (D:\6c4fab9be643e644a590da1f14\SetupUtility.exe) succeeded.
Exe Log File: dd_SetupUtility.txt
MSI (D:\6c4fab9be643e644a590da1f14\netfx_Full_GDR_x64.msi) Installation failed. Msi Log: Microsoft .NET Framework 4.5.2 Setup_20150728_153208501-MSI_netfx_Full_GDR_x64.msi.txt
Final Result: Installation failed with error code:... Read more

A:Issue instaling .net 4.5.2 through windows update and offline update.

Completing this tutorial would make life easier for our expert.

Windows Update Posting Instructions

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I am testing October 2016 Win7X64 Updates in our network. We install Critical and Important updates. In testing, the updates install fine, then the machines restart and gets stuck at the Configuring Updates - Do Not Power Off your machine screen.
I can see that the machines disk activity stop after a few minutes. Keyboard responds so pc has not frozen but nothing happens. I have to power off the pc manually and next boot is fine. I can install the updates one at a time withour problems. My question
is how can I identify which update is causing the problem ? Which logs should I check and where should I look ?
Thanks for any suggestions.


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I am having some issues with my windows update. It will not update at all. I am also unable to update my internet explorer.

Any help is appreciated. Please see attached logs and below code




Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-FYVQB
Windows Product Key Hash: BiGPTnEmebjLKyvsFO9OMYyy/gc=
Windows Product ID: 55041-008-1336017-86675
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.004
ID: {3AD4711B-834B-4D8B-A7D1-D1E6DF23B036}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.111118-2330
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA ... Read more

A:Windows Update Issue - Error 80073712 will not update

Hello habeeb786 and welcome to the forums

Could you follow the instructions here please:

Windows Update Posting Instructions


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Hi, I have recently just got done building my computer. Did the hardware, pretty much all the software till all I had to do was install 231 important windows updates. So I aloud it and it took a good hr to install it all.. than the computer shuts down and I turn it back on, than it goes into configure the updates mode.. 20 minutes later it says failed windows updates and is now reverting back.. and not in those exact words.

When I was finally able to get out of the revert update screen which took about 30-40 minutes everything seemed normal, till I opened the update history screen and showed about 95% of the updates failed. I also noticed that it had installed the updates on my HDD which is my D: storage but should have installed it on my C: SSD storage. Now I need to figure out how to get rid of that locked folder on my HDD and place all the windows updates on my SSD.


i7 4790k cpu

gtx 750 ti gpu

ddr5 2400 memory

evga 850 g2 psu

Z97 gaming 5 mobo

Samsung 500gb SSD

1.5tb HDD (seagate I think)

windows 7 64bit home

I've been searching around to see if there was a fix but a lot of people have had a really hard time with this issue and seems to be so many people unable to fix it.. I'll be turning off windows update till I figure this out.

Thanks guys

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Hey everyone.

So I've been having this issue where my computer won't boot up into the login screen for Win Xp. It simply posts, goes to the Windows loading screen, and just as it's suppose to display the users and login page, the screen just goes black. I can however get into safemode, but it simply won't boot on the regular startup.

I believe it's another system or boot file error that has malware as I've had a previous thread years ago with a similar issue, but need some assistance. Any thgouhts? What info can I get for you to take a peek? -Jeff
PS: I will post the event viewer as soon as I get home from work.

A:Windows won't boot, black screen before login. Boot.ini or system.ini issue?

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Dear Forums,
Hello my name is V.  I am having a major issue with my desktop computer.  It is an old computer which runs Windows 7.

My main issue/problem is that I cannot download Windows Update files.  As soon as I select Windows Update files to download and install, I get stuck at the download screen with 0% downloaded for minutes.  At this time I also get a 25% surge in my CPU Usage.  Upon opening the Task Manager, I find the culprit to be an SVCHOST.EXE file.  Sometimes there is also a TRUSTEDINTSTALLER.EXE file that takes up the 25% surge in CPU Usage.  I have "end process" on both of these files, and they go away.  Unfortunately, as soon as I click on Windows Update again they return.

I have scanned my computer with AVG Free Anti-Virus, Ad-Aware free, and MS Malware Removal Tool.  All scans come up clean.

I have tried booting in safe mode with networking to scan for the problem but the scans come up clean as well.

I have a version of HiJackThis on my computer but I am a computer novice so the HiJackThis log info just goes over my head.  Should I use that Farbar tool?

If anyone on the forums could help me, or guide me in the right direction, I would be grateful.  Thanks.

A:Windows Update Issue

Hi Veo8888 My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens;As long as I'm assisting you on BleepingComputer, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you;The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system;If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!;If you ... Read more

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My laptop has stopped installing windows updates. It downloads them and begins the installation process but is not able to complete it. After restarting it gives the error 'updates could not be installed'.

I tried running the microsoft 'fix it' programme but this did not resolve the issue and now I get an error saying 'host process For windows services has stopped working and was closed'. Once i get this error i have refuced functionality in windows and explorer will not work for me

I have tried deleting the BITS files and also a clean boot but neither of these has worked either.

Any advice or guidance would be appreciated

A:Windows Update issue

Hello and welcome to Bleeping Computer, please use this tutorial, run it , then restart, run it, then restart, run it a third time and post the results please : http://support.microsoft.com/kb/929833
I like to run it 3 times as from experience i have seen it fix more files each time , by the 3 rd run , it has fixed what it will.

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I installed Security Update for Microsoft XML Core Services 4.0 Service Pack 2 for x64-based Systems (KB954430). After I installed it, update kept coming back with the exact same update! I'm sure I installed it correctly because I rebooted after I installed it. It came right back and said I still needed this update. This is really annoying! I could really use some help.

I forgot to add, I'm also getting alerts for old ("important") updates, such as one that was published in June of 2008 (and even one in October 2007!) It's strange, because I had my computer in June 2008 and it never came up and told me about them. However, I didn't have my computer on October of 2007! This is very strange and now I'm wondering if something's wrong with my system. I've never had problems with updates up until now.

EDIT: Now I'm getting duplicates for one other update: Update for Microsoft XML Core Services 4.0 Service Pack 2 (KB941833). I'm doing a full scan with Malwarebytes and so far it has found nothing.

A:Windows Update issue

Hi kibouThe problem you describe seems to be quite common. Many have solved it by doing the following.Delete MSXML4-KB954430 using Add Remove Programs (XP) or Program Features (Vista) in Control Panel (you may have to tick the box to show installed updates). Download MSXML4-KB954430-enu.exe from: http://www.microsoft.com/downloads/details...=96a4413c-526... Install MSXML4-KB954430-enu.exe by clicking on it.

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Hi all

Came here looking for help getting windows 10 to update and see I am not alone

The update assistant says there is an update due

But if I try to update from the assistant it fails and reverts to the previous installation

I have also tried downloading the latest windows 10 iso file and tried to update from a burned DVD and that results in the same reverting to previous installation but giving the error below

Following instructions elsewhere I have run the following commans

DISM /Online /Cleanup-Image /RestoreHealth

followed by

sfc /scannow

Both of which finished without finding any issues.

Anyone got any idea as to whats going wrong with my update.

Thanks for any help

Don't know if this is anything to do with it, but my windows 10 is an update to a Windows 8.1 instalation, not a clean install that I am reluctant to do if I don't have to as I have a lot of software that would need re-installing if I went down the clean route and as they are all working fine I don't want to tempt fate with a clean instal, especially if that also fails.


A:Another can't Update windows 10 issue

Originally Posted by Paul80

Hi all

Came here looking for help getting windows 10 to update and see I am not alone

The update assistant says there is an update due

But if I try to update from the assistant it fails and reverts to the previous installation

I have also tried downloading the latest windows 10 iso file and tried to update from a burned DVD and that results in the same reverting to previous installation but giving the error below

Following instructions elsewhere I have run the following commans

DISM /Online /Cleanup-Image /RestoreHealth

followed by

sfc /scannow

Both of which finished without finding any issues.

Anyone got any idea as to whats going wrong with my update.

Thanks for any help

Don't know if this is anything to do with it, but my windows 10 is an update to a Windows 8.1 instalation, not a clean install that I am reluctant to do if I don't have to as I have a lot of software that would need re-installing if I went down the clean route and as they are all working fine I don't want to tempt fate with a clean instal, especially if that also fails.


Hi Paul

Have you tried running the update trouble shooter? https://support.microsoft.com/en-us/...troubleshooter


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I am having a problem with the newest update to my computer
A program I did not recognize was installed. Windows Search 4.0(from Microsoft website-where I updated). With this update my computer starts up slowly and shuts down slowly which before update was fast shutting and starting up. I also freezes computer and any browser I use or makes it load slowly. Is this program really necessary? Can I remove it?
my computer I use is a Dell Inspiron 1300.

A:Windows update issue

Go to your Add or Remove programs and uninstall Windows Search 4.0. It's a system resource hog.

It's not necessary at all. I have no idea why Windows Update would push this update in the first place. It has never been offered to me.

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Last night my system auto installed 10 updates for Windows 7 now every time I turn off my pc it says I have one update to install. i restarted my pc about 5 times since then and it is still telling me I have an update. Please help me stop this madness.

I just checked the update history and it sucessfully installed 9 of the updates. The only update that was not sucessfully installed and that it keeps trying to install is titled:
Update for Windows 7 for X64-based systems (KB2443685) 578 kb

The updates that were sucessful had the same name but different numbers.
Should I just cancel this update?


A:Having an issue with a Windows update

The update has to be manually installed.
Start>All Programs>Windows Update

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Hi, My Windows Update is not working. It keeps "checking for updates" forever. I already upgrade my laptop drivers using both HP Support Assistant and HP Softpaq Download Manager. I tried to diagnose the problem using "Windows Update Diagnostic" tool and got the following message: - Problems installing recent updates: Not fixed- Service registration is missing or corrupt: Fixed- Problems installing recent updates: Fixed Do someone else had this same problem and know how to fix it?

A:Windows Update issue

Hi: The only suggestion I can offer would be to try the steps I posted at the link below... http://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/problem-with-windows-7-update-on...

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Not sure this is the correct forum to post this in, but anyway, I have an Acer Aspire 5517-1208 notebook computer, it came with the windows 7 home premium already installed. About 3hrs ago, I reset it, because it had new updates to finish installing, the update completed, but now I can't log onto my computer. I've tried going into safe mode, repairing windows startup, etc. All I keep getting is either a blank black screen, when trying to do anything but repair windows, or when I use the repair option I get a blue screen with a little white bird and what looks like a tree branch on the right side of the screen. Unfortunately I didn't make a factory restore disk, and when I tried using the alt+F10 to restore back to factory, the screen just hangs saying please wait a moment...

I waited over 30mins and nothing had changed. Can anyone help me please?


A:Windows 7 Update Issue

How did you reset it?
Do you get any messages or errors on the black screen?

Can you access the repair console by pressing F8 during start up?

If you can,go to the command line in the repair console and type sfc /scannow
See if that helps.

If that fails,can you download Partition Wizard Bootable CD on another pc,burn it and run it on the computer.Then boot into the CD (make sure boot from CD is allowed in BIOS) and select resolution 1.Yes to the other messages.
Once your inside the PW console can you tell me what you see. There should be a volume called C and It should be set to Primary>Active. Also are there any other Volumes? If so what is written under them? (system,boot etc)
And all Volumes should be Basic Disks.
Link for the bootable disk: Free Download Partition Wizard

Let us know how you get on.

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now i'm not really sure if i am posting this in the right section but anyway. thats not important right now.

However the important thing for me right now is this problem i am having with windows update on my laptop..

Now for some reason it does not do any of the following
1. check for updates
2. install the updates that it downloaded before this problem occurred
3. it says that its "busy installing other updates even though i see no activity going on"

Now the last time it successfully downloaded and installed updates was on Nov-24-2008

I also want to point out that Windows Defender is also having the same problem
and i tried disabling my antivirus(avast home edition) and firewall before i make windows check for updates and still i get the same problem..

Any feedback would be greatly appreciated

A:Windows Update issue

wrong forum. - Use the windows OS forum.

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I am unable to install windows update to windows 8 ,,,also cannot ugrade to 8.1..

Please check the below link and advise :


Thank you

A:Windows Update Issue

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My headache is this. This weekend windows sent two batches of updates and somewhere in the 24 updates one (1) failed. When I reviewed the failed update and tried to reinstall it I ran the Microsoft Fit it program. Now the Update Log says that I have never installed any updates and that only two optional updates are available. Using the control panel it appears that the updates are still there, but I am not sure! Any ideas what might be wrong and how to put the genie back int the bottle

A:Issue with Update Log in Windows 7

Welcome to the Seven Forums.

I see that you posted 4 weeks ago in the thread for this tutorial:
Windows Update - Reset
The first part of the tutorial mentions that the history will go away from the View update history link.
(Edit: the things done by the tool in the tutorial is almost the same as the MS Fix-it tool.)

If you go to Start and type in view installed updates into the Search programs and files field, then click on the resulting link, you should find a list of installed updates.

You can see me looking at that list of installed updates in the video in this post:
Internet Explorer 9 - Uninstall

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A friend of my daughters recently re-built my desktop (cpu,mobo, video card, psu). He installed Windows XP Pro but not from my original CD. Whan I try to do a Windows update it does not recognize this version as legitimate so I can not install the updates.

I purchased a legitimate copy of XP when I originally purchased the computer. Is there a way to enter the XP key that came with the original version so that I can install updates? Or do I need to re-install from the original recovery CD, and if so will I lose programs/data?


A:Windows Update Issue

Interesting question...If you have a legitimate Windows XP Pro CD, I would try installing it and see if it asks for your number. If that does not work, I really think your best bet is format and clean install of Windows. That one will work and no chance of any conflicts. That will also require that you have backups of any data/files that you need afterward.

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Hi; Im not a computer person, I was hoping to have someone help me retrace my sons steps using maybe and event log or something.
He said that he was working on his collage paper when the windows 10 update prompt came up.
which caused his computer to crash losing the research paper for his class.
that being said, not turning in the paper beign 25% of his grade has caused him to fail said class.
I am desperately trying to prove to the college that he has computer issues, as this was an online class and it needed to be transmitted electronically as they are not giving any leniency as he rewrote that paper (needed a few days to do so) and they won't accept it as late.
We have an Inspiron 15 3542 windows 7 home premium
I saw under setup source servicing: Package update KB3150513 failed to be changed to the Staged state. Status 0c800f0816
I believe this is about the time he was writing the paper.
I tried to go into word to find unsaved documents but nothing was there.
I don't know if there is a way to track log in for Word 2013
If anyone can please help me.
Thank you.

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windows update wants to install an "important" update for Windows Live Essentials (159 MB). The owner of this machine uses
Windows Mail that came with Vista and Live Messenger. The 159 MB package seems to contain all of the "Essential" programs that the owner does not want.

If we choose Hide update the package will sit on the machine taking up space. If we install we get all the programs we do not want or use.
Where is the "just go away so the update icon will leave me alone until the next important update" button ?

A:windows update issue

"Hide" option doesn't download anything, so it won't be taking any space.

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I have installed windows 7 x86 , which i not updated and last update of my build of my windows were 2-3 years ago. My computer have 4 gb ram. Before updating my computer were used 900mb-1gb of ram in free mode, without opening programmes. When i have updated my windows, my computer on free mode using 1.6gb of ram and not my computer working slow. I have installed only important updates and 3 another display language.

Does my computer start work slower and using more ram by updating reason, or there are another think?


A:Windows 7 update issue

Updating the computer does not make it slower. Please click on the link in my signature for PC Running Slow? And try those things.
If this still slow, try running your computer in a Clean Boot.

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Ok well im new to this forum and if its in the strong section please by all means move it... anyways here is my problem

I try to run windows update it gives me error code "0x80072f8f
it says to change the date and time

If you receive Windows Update error 80072f8f while checking for updates, your computer's date and time might not be the same as the date and time for the online Windows Update service. Your computer and the service don't need to have an identical date and time, but if they vary too much, it will prevent you from checking for updates.

To change your computer's date and time

[IMG]mshelp://help/?id=Microsoft.Windows.Resources.ShellExecuteTopicIcon[/IMG]Click to open Date and Time.
On the Date and Time tab, make sure that your computer's date and time are correct. If they're not, click Change date and time. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
In the Date and Time Settings dialog box, do the following:
To change the date, under Date, click the left or right arrows to find the current month in the calendar, and then click the current date.
To change the time, under Time, double-click the hour, minutes, or seconds that you want to change, and then click the arrows to increase or decrease the value.

When you've finished changing the date and time settings, click OK, and then click OK again.

I ch... Read more

A:Windows update issue

Is your date & time in your Bios setup current to the present date & time ?

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Hello:  I have an issue with an HP Pavilion dv6 laptop running Windows 7 X64bit Home Premium. The "Update" process is hung in a "restart to add Windows 10 update" loop where I go ahead and restart the laptop it will come right back
to Windows 7 login icons allowing me to log in BUT the update screen is back to the same process (shown below).  I have been trying for two days to clear the unwanted windows 10 update stuff but have had no luck. I have tried all the Microsoft tools on
the web to get the laptop to clean itself of the upgrade also with no luck. Does anyone have any suggestions other then a full reload to get rid of the "restart" issue because I believe that the laptop is NOT getting the normal patch updates. 
All other things on the laptop are working well.

Thanks in advance for any help you can give!

Leon Morris [email protected]

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I am running windows 7 64 and get a code error od "80070005" when I try to update my windows software. My Microsoft Security Essentials also quit working so i went to reinstall and it would not let me. I even had to install a 3rd party software (Revo Uninstall) to to be able to uninstall software. Any ideas on how to solve these issues?

A:Windows 7 update issue

Hi ttown5255,Well I hate to be an alarmist, but windows update not working and AV program stops working at the same time sound like a Malware attack of some sort. Without updates and any antivirus software working your system is wide open to further exploitation. Check to see if your firewall up and operating. I would start by backing up my data if you do not have backups already, then try a system restore to see if you get back control of the system. A system restore will NOT remove Malware, but it could get the Updates and AV software working again, and give you some control and protection. If you can't get system restore to work,install a anti virus program and/or the firewall is off, get on a second computer and download Karspersky TDSSKiller and run on your troubled PC. You find it at this link Karspersky TDSSKiller. It runs fairly quick and looks for rootkits. Then download Malwarebytes free version on the second computer from here Malwarebytes . Then run it on the troubled computer as well.Also, if you can get AV install and some control back, you can run a on-line scan at ESET Online scan. Let us know how it goes. Many forum member are very skilled at removing tough malware, so you came to the right place.Hope this helps.

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my problem is this. I updated my computer through window update. I notice a program that I did not recognize it. It is windows search 4.0, since it was installed I have nothing but problems with my computer. I has been freezing up my computer my browser. I use Firefox and I tried to use IE(latest version) -I use this to play several games on zylom. This is because Firefox for some reason won't load them, and it causes the browser to load slowly or freeze? is it safe to remove it from computer?

A:A windows update issue

windows search 4.0 is just a search indexer for your computer to optimize searching, it can easily be removed by going to start>control panel>add and remove programs and scrolling all the way to the bottom to see windows search 4.0 and clicking remove, if your computer is freezing up and such there might be some malware or a virus in your computer, i doubt windows search would cause freezing and slow browser speeds

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