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Error Code9C59 during windows update for ie11

Q: Error Code9C59 during windows update for ie11

Hello all,

I have followed steps 1 and 2 in your posting instructions (Windows Update Posting Instructions) and I would like to upload the CBS.zip file from step 4, but it is 11.7 MB and the forum limit for a zip attachment is 8 MB. I still have it so let me know if there is another way to deliver it.

My problem is getting the error Code9C59 during a windows update. I have been getting this for a couple of weeks now. The important update regards ie11, the optional one is ie10.

(Superfluous information: Normally I wouldn't care as I don't use ie to browse, but I have been trying to update my Battle.net Agent so I can continue playing Diablo3 and it gets an error BLZBNTBTS00000028. This started a few weeks ago coinciding with the update, and through my investigations after checking the standard stuff like internet being on and Blizzard not being down, that this battle.net error may happen because windows is not fully updated, and ie11 is the only important update not completed. Thus my struggle with ie11. Just FYI because maybe the info migth help you or you have come across the battle.net error and can give extra insight into that.)

Please help me overcome error Code9C59.
Thank you for the attention!

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A: Error Code9C59 during windows update for ie11

Delete the oldest CBSPersist cab files from the archive, and try the upload again once the size is bellow the limit

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During update, W8.1 restarts, and goes to the boot screen. Then gives this error:
We couldn?t complete the updates, Undoing changes. Don?t turn off your computer.

All updates that were installed get undone. And if you install updates again, it will do the same thing. The reason is because of one update:
IE 11 Windows 8.1 - KB2962872

Has anybody else had this problem? Anybody know what to do?

A:IE11 Update Error KB2962872 Windows 8.1

Originally Posted by crimson

During update, W8.1 restarts, and goes to the boot screen. Then gives this error:
We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

All updates that were installed get undone. And if you install updates again, it will do the same thing. The reason is because of one update:
IE 11 Windows 8.1 - KB2962872

Has anybody else had this problem? Anybody know what to do?

I had this problem with Online Armor firewall installed. Temporary uninstalling Online Armor fixed it.

Read other 2 answers

Windows 7 x86, downloaded offline installer IE11-Windows6.1-KB2977629-x86.msu (need the last version of IE11 because older versions don't work correct with some software) getting an error, something like "not suitable for this computer" (sorry, don't know the exact translation to english). Before I also installed IE11-Windows6.1-KB2929437-x86.msu as it was told in KB article.

In the event logs i see the error because of 2149842967:
Source: WUSA
ID: 3
SFC /scannow shows no errors

Also there is an update which can't install and shows error 9c48
Computer in corporate network, all updates are installed with WSUS. Other computers don't have this problem, only this one.

I tried to uninstall IE11 with the command FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*11.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart" - after that I couldn't install it again. had to recover from the latest recovery point.

Also I installed the Windows6.1-KB947821-v34-x86 update, which should fix some problems, but it did not happen

A:Error Installing IE11 Update KB2977629 for Windows 7 x86

I'm low on knowledge in this area but I did find something from Microsoft.
Seem like that update is for Server.

Download Cumulative Security Update for Internet Explorer for Windows Server 2003 (KB2977629) from Official Microsoft Download Center

System Requirements

Supported Operating System
Windows Server 2003 Service Pack 2
This update applies to Internet Explorer with the following operating system:Windows Server 2003 Family

From your post.#1

not suitable for this computer

Don't give up their might be someone that can help you get around this problem.

Your system specs need to be filled in completely. You are only showing this.

Computer type PC/Desktop
OS Windows 7

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Hello everyone. It's been a while... I finally changed my laptop 'cause its GPU got burnt and they gave me a brand new Lenovo Z710 i3-4000m with a GT 745M (not bad). Anyhow, while updating after a new installation of Windows, every single one update got installed successfully except one (partially, you'll see what I mean): the notorious IE11 which always comes up with error 9C48. And I say partially because I HAVE IE 11 installed successfully the first time I installed it, through Windows Update (exhibit A & B below)!

I know that I am making much fuzz for nothing now 'cause I could just hide that update and go on with my life. But I know that's something is not right and it's a shame to begin a brand new installation of my precious Windows 7 with errors.

SURT installation completed successfully (KB947821), sfc /scannow didn't find any integrity violations, I have included only the CBS.log and CheckSUR.logs on my .rar file because I exceed the 8.00 mb limit with the CBS_Persist .zip folders. Thanks in advance for everyone's time to read my post. Peace out \/

A:IE11 error code 9C48 through Windows Update

Sounds to me like a corrupted store somewhere - but before we start messing, let's have a look at some other files...
Please upload the following files.

Read other 5 answers

WIndows Update - again :-(
WIndows 7 Ultimate X64 on HP Envy DV6!!. Ive been installing Win 7 for the last couple of days (!). Nearly at the end with all updates OK except IE11

Windows update dies with error 9C59 so I tried a standalone install of IE11.
The IE11 Log all looks OK except
00:04.384: WARNING: Checking version for C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll. The file does not exist.
I looked and a file with that name is present in the directory
04:28.821: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147500036

I ran SFC /scannow and it reported no errors
I've tried the SURT but SUR.log reports no errors

I ran windows update again (same result) for the CBS log (Attachment 331674) It reports a number of KBs missing but when I try to install them windows says they are already installed. COnfused, I give up!!

I would prefer to have a clean install before putting an image in the bank so are there any suggestions as to what I can to to get IE to install.

Thanks in advanceploCBS file Ive give up. Best I managed was 30% before

PS after a lot of attempts at uploading the CBS file. Best I managed was 30% of a 6MB zip! Sorry.

A:Windows Update fails with error 9C59 on IE11

Pleasepost the C:aWindows\Windowsupdate.log and C:\Windows\IE11_main.log files

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Hi everybody, how are you?
I finished disinfecting an Acer laptop running Windows 7 64-bit but still need some help.
I cannot update to IE11.  I keep getting the error code 9C59 in Windows Update.  I reverted even back to IE8 - no luck!
Please help!!!  

A:Windows Update Error Code 9C59 (IE11)

Go here and make sure you have every update listed.

Read other 11 answers

I have been trying to use windows update for ie10. I always get a Code 9c57 error. Now that ie11 is out, I have been trying that update with the same error. I have tried all the suggestions that I could find around the internet.

Hardware: Dell XPS M1330 laptop
OS: Windows 7 64bit

As per the suggestions for this thread, I have attached my CBS.zip file.

Any suggestion would be greatly appreciated.

A:windows update to ie10 and/or ie11 problems, error 9c57

Checking Package Manifests and Catalogs
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_11_for_KB2729094~31bf3856ad364e35~amd64~~
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_5_for_KB2647753~31bf3856ad364e35~amd64~~
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~
I don't recall ever seeing this error before.

I'll have to research it.

back tomorrow - hopefully!

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A couple of months ago this system had problems with KB2918614, which, when installed, would cause all MSI files to fail to install. In the process of fixing that, I used System Restore several times to roll back to different points.

After I discovered it was KB2918614 and uninstalled it, things were fine. (Until it reinstalled itself again later and I had to remove it again.) This month, Windows Update would never finish checking for updates. I went into Add / Remove Programs to see if KB2918614 had installed itself again, but that listed no installed updates.

I tried SFC /scannow and it wouldn't run.
I tried System Restore and it didn't help.

I manually created HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\Version according to this: Windows Modules Installer Error:126 - Microsoft Community and then things started to work (Windows Update, SFC, and updates being listed in Add / Remove Programs - though only a few were listed).

Now an optional update (IE11) refuses to install - it gives error code 9C48. (IE 11 is already installed.)
Additionally, KB2871997 succeeds, but keeps showing up.
It also doesn't seem like I got the latest batch of patches - only a few items were listed when I checked for updates, though I'm not sure about this.

CBS.zip attached.
The CBS directory has 5 cab files that aren't included (they make the zip file greater than the 8 MB limit):
CbsPersist_2014100717... Read more

A:Windows Update IE11 Error 9C48; KB2871997 Always Redected

The CheckSUR log shows this error...

Checking Package Watchlist
(f) CBS Registry Error 0x00000002 Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect Failed to open store key
SFC/CBS shows the following error...

2014-11-12 21:02:30, Info CBS Starting TrustedInstaller initialization.
2014-11-12 21:02:30, Info CBS Fallback code servicing stack search path during setup...
2014-11-12 21:02:30, Info CBS TI found cbscore.dll at: C:\Windows\servicing\
2014-11-12 21:02:30, Info CBS Failed to load Core DLL from path: C:\Windows\servicing\\cbscore.dll [HRESULT = 0x8007007e - ERROR_MOD_NOT_FOUND]
2014-11-12 21:02:30, Info CBS Failed to initialize CBS Core. [HRESULT = 0x8007007e - ERROR_MOD_NOT_FOUND]
2014-11-12 21:02:30, Info CBS Ending TrustedInstaller initialization.
2014-11-12 21:02:30, Info CBS Failed to initialize Trusted Installer. [HRESULT = 0x8007007e - ERROR_MOD_NOT_FOUND]
2014-11-12 21:02:30, Info CBS Starting TrustedInstaller finalization.
2014-11-12 21:02:30, Info CBS Trusted Installer core was not initialized.
2014-11-12 21:02:30, Info CBS Ending TrustedInstaller finalization.
2014-11-12 21:02:53, Info CBS Starting TrustedInstaller initialization.
2014-11-12 21:02:53, Info CBS Fal... Read more

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This is on a friends Lenovo B520 running Windows Home Premium 64 bit.

I've found that this PC has been failing to install updates for some time now. It's still running IE9 - I can see previous failed attempts at installing IE10 and now it's failing to install IE11 in the Windows update control panel.

I've run the SURT and sfc /scannow

The CHECKSUR.log lists 127 corrupt MUM and Cat files but I'm unable to locate good versions of these to start attempting repairs. I've attached just the log files from the CBS folder as including the CABs meant the attachment was too large.

Thanks for any help you can give.


A:Windows update fails to install IE11, error 9C57

Here's the summary from the CheckSUR log...

Seconds executed: 4517
Found 254 errors
CBS MUM Corrupt Total count: 127
CBS Catalog Corrupt Total count: 127
Luckily, they all appear to relate to one update - or I'd have been reluctant to attempt anything short of a repair install.

The SFC results appear to have rolled off into the Persist files - please post the two latest CBSPersist files so I can take a look at them.

I'll post a fix for these file later (maybe tomorrow, though)

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I am having an issue that it looks like many other have run into trying to upgrade from IE8/9 to 10 or 11. Other Windows Updates go through fine but anytime I try to install IE 10 or 11 via Windows Update or from the offline installer it fails with the error 9C59.

A little backstory on this in case it helps.... We have a VDI environment so this is on our gold image. Months back we updated IE8 to IE9 but found that we were having compatibility issues with an internal web app and had to downgrade back to IE8 (via uninstalling the IE9 installed update). It appears that I can still re-install IE9 but anything beyond that fails with the info above.

I've tried many of the suggestions out there such as reinstalling the readiness tool, resetting windows update agent, etc but no luck so far. The interesting thing that I found is if i start fresh with this update again (so i start with IE8) , the "turn windows features on / off" shows IE 8 as an option to toggle on/off. However after I try the IE11 install and it fails, i still have IE 8 installed but the "windows features on/ off" window shows IE11...so its almost like it ALMOST gets there and fails.

Either way, if theres any help someone could have for this I'd greatly appreciate it! i'm happy to try and scans / logs that might help

thank you


A:Windows 7 32bit cannot install IE10 or IE11: Windows Update error 9C59

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

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I'm having no luck installing KB2977629 (Cumulative Security Update IE11). I repeatedly get the error 8007371B.

SURT installs with no errors. SFC /SCANNOW runs with no errors. I am uploading the requested screenshots and ZIP file.

Any help would be appreciated.

Thank you!!!!

PS- well, I WAS uploading. My screencaptures upload great, but my CBS.zip fails with "Server error 500".
My zip file is 9.6mb-- over the 8mb limit. What can I delete from the directory to get under the 8mb limit?

Attachment 333111
Attachment 333112

A:Update Error Code 80073712-Cumulative Security Update IE11, Win 7(64)

I've found a way to get the CBS zip uploaded. I divided it into 4 parts. All of the CBS folder's files are included. Sorry I didn't see this earlier.

Attachment 333122
Attachment 333123
Attachment 333124
Attachment 333121

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I can't update to IE11 from IE9
Error 9C59
Enclosed CBS splitted file
Window 7 pro
Intel i 7-3820
Motherb Asus P9X79 pro
Memori 8 Gb Corsair
Disk n. 3 raid5 1Tb ST1000 DM003
Nvidia geforce GTS450
Thank you for help

A:Can't update to IE11 9C59 error

Your Zip files appear to be broken - how did you create them?

You cannot simply split files.

You need to copy the entire CBS folder to your desktop, then remove the older CBSPersist files, compress the rest and upload the compressed file without changing it in any way.

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I have 7 email accounts on our Exchange server for different business and personal roles.  I have always used OWA instead of Outlook to segregate accounts on my desktop.  For quick logins I have been using "Keyboard Express"
Macro program  to insert USER and PASSWORD into OWA.   With some update applied in December 2015, Keyboard Express no long works on most of my Macro hotkeys because the IE hotkeys have taken precedence.  Such as ALT-H and other.
This same think happened to IE11 when I ran the Windows 10 upgrade 2 months ago, so I restored Win7 with a disk image to get rid of Window 10.
Is there a way to assign precedence between a Macro Program and IE11 Hotkeys ?

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Hello, I have just reinstalled Windows 7 Starter on my Asus Netbook. I have spent yesterday installing updates and there is one update that is giving trouble.

It is the update for IE11 for Win 7. It fails with the error code: 9C48

The only third party programs I've installed is Chrome

The CBS.zip file is over 9MB so the forum will not allow me to post it. The result from sfc /scannow was:

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.
I could upload the zip to dropbox or Google Drive if that would help. Thanks in advance.

Edit: I've uploaded the CBS zip to google drive. Link here:


A:IE11 update error 9C48 Win 7 Starter

Hi and Welcome to Seven Forums,

Take a look at this tread on the same issue - Windows Update Failure Error Code 9C48 Unable to Fix. - Microsoft Community

Does this help?


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Hi all,

I have been trying to update IE 11 with 0 success. The error code I'm getting is 9c57. I am also getting the same updates to install from Windows Updates immediately after I download them. I will list them below. When I went into the "turn on and off Windows features", it was showing IE9, but the current version I'm running is 8.0.7601.17514. Windows Update has IE 9 as an optional update, and IE 11 as an important update. Neither one is working. Also attached is the CBS.zip file. Any assistance would be great. Thanks!

Windows Updates that keep showing up to install:

KB 2871997
KB 3004375
KB 3031432
KB 3033929
KB 3045999
KB 3046269
KB 2882822
KB 2952664
KB 3068708

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Good Afternoon,

I am running into issues trying to upgrade to IE11. It looks like there are several issues in my CheckSUR Log, but I am not sure how to fix them. I have ran SFC /scannow a couple times and no errors have been identified. I have been having this problem for a couple months now and have just been using Chrome. I have also had several issues with the Aero Effects and Themes as I have to troubleshoot that multiple times a day.
I am receiving error code '3FD' from Windows Update regarding IE11.

Attached is my log.

Thank you in advance for your help!

A:IE11 Update/Install Issue - Trying to Upgrade to IE11

hello and welcome skohon now personally I would download IE11 Download Internet Explorer 11 for Windows 7 from Official Microsoft Download Center - it says on my machine I already have it if yours does the there is something quite wrong.

If it is not on your machine then you save the above to downloads and then do what is in this Install or uninstall Internet Explorer - Windows Help

I have done this myself on odd occasions and it saves you having to muck around with updates.

First you might like to run this though in safe mode if necessary
Disk Check and run the /f and /r switches if necessary.

Read other 7 answers

Hello All,

I having an issue with updating my Window SP1 with IE11 and some other updates. I have tried all possible combinations mentioned on the forum threads, but with no success.

In the interest of saving time,I have installed the SURT tool and the log files are attached for your reference.

Would appreciate any help in resolving this issue.


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Well the thread title says it all. I've done quite a bit of scouring the web to try and find a solution as this seems to be a common problem that others have experienced. But I've somewhat hit a dead end and would appreciate any help/suggestions for alternative remedies.

Here's what I've tried so far:

All the steps/sequences suggested here.

Including the MS Community thread also referenced in the link above.

Post #1 in this thread describes my issue almost exactly. Most of the suggestions there are things already tried in the subsequent links above.

I read another interesting proposed fix in this thread (post #4) but am reluctant to try it for fear of mucking anything else up.

What I know at this point:

At first, IE8 was only installed and W-Update would find IE9 and IE11 but they would both fail on install. Through many of the proposed fixes above, I was able to get IE9 installed (don't ask me how). I then ran the standalone IE10 installer and that went fine . So I tried W-Update for IE11 but that failed out on error 9C47 again. What's also strange is that IE10 now shows up as an "optional" update. Stranger yet is that Installed Updates in control panel doesn't show any IE being installed at all. And Turn Windows Components On/Off is just flat out blank. I've attached a couple log files (CBS and IE11_main) that I thought might be useful in troubleshooting this issue. The IE11 log indicates that KB2729094 is not downloaded or not present. But I've... Read more

A:The Infamous IE11 Update Error 9C47 (Win7 SP1 64-bit)

I'm guessing those who have read this are just as stumped as I am then?

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I have a new laptop running Win7 Pro SP1 64-bit as its operating system. It came with IE8. I've been applying the dozens of Windows updates that keep showing up, and they all seemed to apply successfuly until I reached the IE11 update/upgrade. That's when things got weird.

-It kept saying that it had failed, with an error code of 9C48.
-If I restarted, it tried to reinstall the update (which failed) and then when I would re-run Windows Update it would show the IE11 update as an important pending update to be applied.
-However, when I would launch IE and check the "About IE" info, it showed that I was running IE11 not IE8. It was as if it was sort of installed but not fully.

Through internet searching, I stumbled on a couple of your threads. I hadn't read the warning about "don't try acting on advice given to another user" yet so I tried some of the suggestions as follows:
- I installed and ran the System Update Readiness Tool. The CheckSUR and CheckSURpersist logs both show "no errors detected."
-I ran System File Checker (sfc /scannow) and the result was that "Windows Resource Protection did not find any integrity violations." (If I had known about "verify only" I would have run that, but this was my first exposure to this tool.)
-I doublechecked a list of IE11 update prerequisites, and it looked to me as though all the required updates were installed.

Here's where I got brave (or foolhardy?):
-When I scanned some of... Read more

A:Another IE11 Update failure - Error Code 9C48

Here are some of my log files - CheckSUR, CheckSURpersist, IE11_main and windowsupdate.

I assume you may want to see my CBS logs, but I will need some help getting you what you want. I wound up with 1 CBS log and 5 CBSpersist logs, and when I zipped the folder it was 171MB in size which is way too big to upload here. I can try zipping the individual files to see if any of them would be small enough to upload.

FYI, I'm not an IT person and I have minimal experience knowing what I'm seeing when I try to read a log file. So please keep things simple where you can.


Read other 9 answers

It fails if I try and update IE11 from microsoft.com directly or do it through windows update.

This is a new build, with a fresh install of win7, the current IE is 8.

Any ideas!?

EDIT: I feel I should mention that I don't want to actually use IE11, it's just that windows update keeps automatically trying to install it and fails, every single day, time and time again.

A:IE11 update fails with 'Code 9C59' error.

I should also add that I have done both the SURT and SFC scan.

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Failed Cumulative Security Update IE11 Win7 Home Prem SP1 x64; Error 80073712
I've been getting this failed update since the Sept 2015 Cumulative Security Update for Internet Explorer 11, but I use Chrome instead since I can't install the security update. I tried to uninstall IE11, using two methods but that didn't work. The IE11 security update failures began with KB3087038 in Sept 2015 and have continued through KB3104002 released in Dec 2015 . Other Windows 7 updates that come up have been successful, except for the update to Windows 10 which also failed, starting in July 2015. I have run the system update readiness tool (took about 20 minutes) and sfc /scannow tool (took about 15 minutes) - it found some unrepairable components which I am uploading here; and also found a list of 9 CSI Manifest Failed Catalog Check items in the CheckSUR file. Eventually I want to update to Windows 10 but am guessing that I may have to fix these files before the upgrade will work. I have pasted the CheckSur file here for quick reference in case this may help. My CBS log zip file after compression is over 1GB so I am not sure what I should do.
If anyone can help me fix this, I would be very grateful!



A:Failed Cum Security Update IE11 Home Prem SP1 x64; Error 80073712

Hopefully the problem is easy to solve. The next time that you get the update, right click on it. Then click on hide. You should not be bothered again.
(If the right click does not work try a left click)

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The Problem:
The July 2016 Cumulative Security Update for IE11 (KB3170106) Update Fails to Install, giving Error code 80073712. All other updates installed successfully.

AFAIK no malware or other suspicious symptoms, besides a random CHKDSK on boot up a few days / week ago, where it had to repair a tonne of file indexes etc. Could be related, otherwise all seems fine.

Operating System:
Windows 7 Ultimate x64 SP1.

Fully updated besides KB3170106 (This update. Fails) and KBs 2952664, 3021917, 3068708 and 3080149, which I have hidden (Just telemetry crap I believe?).

What I've Tried:
? CHKDSK (Now comes back clean). - Log Attached.

? SFC /Scannow (Detects errors, unable to repair). Also tried this from Safe Mode, and the Repair Mode Command Prompt on my Windows Boot disk, same result. - Log Attached.

? System Update Readiness Tool - (Detects errors, unable to repair) - Log Attached.

? Downloading 2 of the updates that errored in SURT, placed them in Windows\CheckSur\packages directory, which fixed two of the error lines, but still many errors left, as well as errors with the .mum and .cat files of those are updates still present. (This one is strange as one of the updates is KB2952664 which I had hidden and NOT installed..). The log I have attached is from a re-run after this one.

? Downloading the KB3170106 update manually - Still errors. (Said successful once, but obv wasn't).

Resources Available:
? Full Admin access to the problem PC
? A separate Windows 7 Pr... Read more

A:KB3170106 (July 2016 IE11 Security Update) Fails with Error 80073712

I can confirm the problem on Windows 7 Professional x64. We currently have 2 machines on the network with the same error.
With all the common ways (prev post) i was not able to fix it.

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I believe you are on the right track when saying to marvinnash33 that the Error 9c59 problem is a missing WinSXS IE9 assembly.
Cannot update to IE10 (or 11) Code 9C59
I tried to uninstall IE9 and return to the default IE8 included with Windows 7. Cleaning out temp files lost the original IE9 Install folders, so I used a MS-FIXIT utility named MicrosoftFixit.ProgramInstallUninstall.MATSKB.Run.EXE

That MS-FIXIT fails on the IE9 uninstall with the SAME errors reported in the DISM Log and IE##_MAIN Log as found with the IE update/install failure.

DISM.Log error

2014-04-17 23:21:54, Info DISM DISM Package Manager: PID=4976 Error in operation: (null) (CBS HRESULT=0x800736b3) - CCbsConUIHandler::Error <-------BAM!!!!!! ERROR 0x800736b3 = "The referenced assembly is not installed on your system."
2014-04-17 23:21:54, Error DISM DISM Package Manager: PID=4976 Failed finalizing changes. - CDISMPackageManager::Internal_Finalize(hr:0x800736b3)
2014-04-17 23:21:54, Error DISM DISM Package Manager: PID=4976 Failed processing package changes - CDISMPackageManager::ProcessChanges(hr:0x800736b3)
2014-04-17 23:21:54, Info DISM DISM Package Manager: PID=4976 Loaded servicing stack for online use only. - CDISMPackageManager::RefreshInstanceAndLock
2014-04-17 23:21:54, Error DISM DISM Package Manager: PID=4976 Failed while processing command add-package. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x800736b3)

The DISM Package Manager ch... Read more

A:IE9 IE10 IE11 Update Error 9C59 & Kernel-EventTracing/Admin EventID 2

Let's have a look at your CBS folder and WU data.

Please follow the Windows Update Posting Instructions and post the requested data - also upload the C:\Windows\windowsupdate.log file

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Hi -

I have browser problems after a windows update came along on 19 November. It turned out to be an IE11 upgrade to IE10. If it wasn't marked as a critical update I would not have bothered

Prior to the update all was well. Post update the IE11 has trouble connecting to some sites: eg Latest news, world news, sport and comment from the Guardian | theguardian.com | The Guardian and Free website | Free blog | Create a free website | Weebly fails to load and Home | Mail Online works fine.

The browser just reports that it is 'waiting for response from website'

So, I tried rolling back the machine to the restore point prior to the update. Now back to IE10, BUT the same problem persists.

Next, I unrestored the unrestore and reverted to IE11. I then tried uninstalling the update. Back to IE10 and same problem.

I tried turning off the windows firewall and disabling the virus scanner. Same problem. I checked the latest version of Flash is installed.

So, I downloaded and installed Chrome. Chrome has the same problem, except that if you stop the page loading it will render the page as far as it has got. Successive reloads and stop loading clicks will get most of the page.

Chrome is now my default browser. Funnily enough, Chrome seems to be getting better at getting web pages as it is used more. Seven forums has only just become usable!

Is there a fix for this ? Machine is w7 Pro SP1.


A:Browser problems after IE11 windows update

Try ccleaner and leave the basic stuff checked as well as dns cache under system.

CCleaner - Delete Junk Files

Have you scanned your system for malware?

Such as with malware bytes or avast?

You can download them and run a full scan in my signature.

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I have been having a problem installing Internet Explorer 11 on Win 7 64bit, the problem started a few days ago when it tried to automatically install as part of the Windows Update, the machine rebooted then got to stage 3 of 3 in the windows update then failed with a message that said reverting changes, it then took me to the login screen I popped in my password to login to the desktop and the desktop would not load instead I was faced with a Black screen, I left the computer for about an hour and nothing had changed, I managed to get back into the computer by going into the System repair and using system restore.
My Security is Norton IS 2014 and Trusteer Rapport, the computer is a HP G5200uk running Windows 7 64bit
Since then I have tried the following
Ran Chkdsk
Ran SFC / Scannow - Found and fixed errors
Ran System Update Readiness
Reset Windows Update Components (using Tweaking.com all in one repair)
Downloaded IE11 manually and installed  - Same Problem
Clean Boot - Same Problem
Since then I have managed to install other updates fine a hotfix was installed yesterday and also installed Office 2010 Service pack 2 today which again was fine there just seems to be a problem with IE11
I have uploaded the IE11_Main.log and also the CBS.log which was too large to attach to the post so have uploaded it to dropbox (link below)
Hoping that someone has some more ideas on how... Read more

A:Cant install IE11 - Windows Update Reverting Changes

If you go to the Control Panel and click on Uninstall a program it will open with the option View install updates.  Click on this and see if IE11 is listed there with the date that you last installed it.  Also check to see if there is more than one installation of IE11.

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This is our 3rd attempt to update this laptop! We have done the following (3 times now) with the same failure to boot after the IE 11 install:
1) Boot with Windows 7 Pro (sp1) x64 CD and delete existing partitions. Create new partition and install Windows 7 Pro x64
2) Install DELL drivers for the PC (and reboot)
3) Perform Windows update (arduous task as there are 202 updates...takes hours to complete) (and reboot)
4) Install Acrobat / Flash / Java
5) Install Internet Explorer 11 for Windows 7 x64 (and reboot)
On reboot system goes directly into repair mode!

In one attempt we just did Windows 7 Pro x64, then Dell drivers, then updates, then IE 11. Still same thing. After IE 11 finishes and reboots the system goes directly into repair mode (and fails to repair. Just wants to email Microsoft about this issue but
doesn't give a clue WHY it won't boot.)

ANY suggestions for a fix for this are appreciated. We need IE 11 on this machine as all the websites the user needs for work require IE 11 to be working.

Also, it would be nice to know what IE 11 install does that causes this fatal boot issue! If I boot into Command Prompt mode I can see the drive and all the files (shows up as D: and everything is there!)

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I have been unable to get Windows update to install Security Update for Windows 7 (KB2872339) and Internet Explorer 11 for many months. I currently have IE9. The Update window use to include IE10, but that no longer is listed even though the computer is running IE9.

I've tried all the fixes I can find on the interent. Nothing has worked.

I tried downloading KB2872339 from the Microsoft website. When it tries to install it, I get the message that it is not applicalbe for my machine.

Just to confuse the issue, when Windows update runs, it states that KB2872339 was successful, only to have it listed again that it needs to be installed.

Any help woukd be appreciated.


A:Security Update for Windows 7 (KB2872339) & IE11 will not install

well; if i were you; do not install ie11; as ie11 is really designed for windows 8; and will get rid of any gadgets you have in 7 and cause other problems. I had that problem with 11. I installed it only to find out that my gadgets were gone. To resolve the issue i uninstalled 11 and went back to 10. You should still be able to find 10 on microsoft's site somewhere. As for the security update; make sure it says whether or not its designed for 32 or 64 bit windows 7; as ive had updates come up via the update; that i thought were designed for my version of 7; but ended up being for the other one for some reason. Also; as for it not installing; i would read what the error says and click on more info and see what the page for it shows.

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Windows Updates (you know, the one recommended to run Automatically) installed IE11 which brakes many websites, which created quite frustrating situation and highlights why Windows 8 is a complete failure, as is 8.1.
The only way that IE11 can be uninstalled is via the Turn Windows Feature On or Off, as it does not appear in the Uninstall Programs list. When I did that iexplore.exe got deleted, cannot find in any method suggested in the many online post about people having same issue trying to downgrade from IE10 to 9, so essentially I have no IE now. Thank God for Google Chrome! Trying to install IE10 manually gives a "IE10 is already installed message", but of course it can?t be launched without iexplore.exe, and the only option I?m left with is to turn IE11 back On. Nice huh? I have read that IE is now part of the Windows 8 OS so I'm SOL.
Thanks to Microsoft I now have a $700 paper weight as some sites I absolutely need (Bank, School, job WebMail which is Outlook and that doesn't even work anymore) that require IE do not work on IE11.
Of course according to Dell downgrading out of this IE8 frustration is out of the question, so I'm thinking of wiping it clean and installing a server OS and be done with it.
So oh great Microsoft Developers, can you help me find a way to make YOUR LAPTOP (obviously not mine) work for me. Please note that all the methods of searching for Explorer, Internet Eplorer, iexplore.exe, and so forth in order to PIN IT to my desktop have ... Read more

A:IE10 Disappears after Windows update to IE11 Turned OFF

Since it's an update try to remove it:
Remove an update

Weird, IE11 should make place for IE10 with the above procedure.

There is no way to use IE9 on Win8.

If nothing works and IE11 remains, try changing the developer tools (F12) browser mode (Alt-B) to 'emulate' an older browser if possible.
IE11 Compatibility Mode - Microsoft Community

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Hey guys so I tried installing internet explorer 11 via windows update. It said the download had been successful so I restarted my computer opened the browser and saw nothing had changed. It was still internet explorer 10 so I checked the installed updates list and it wasn't listed. So then I went back to windows updates but now I cant even find it there. No error code or anything came up so im wondering if anyone else has had this issue and was able to solve it?

A:Windows IE11 update downloads successfully but doesnt install.

Your forum system specs do not specify which bit level of Windows 7 you are using. 32bit or 64bit?

Try downloading this stand alone installer for IE11 from Microsoft:
Use the 64bit link if you are using a 64bit version of Windows 7.
Use the 32bit link if you are using a 32bit version of Windows 7.

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having problems with the update: code error 80073712

A:cumulative security update failed for IE11 for windows 7 64bit

You have a large number of Manifest file problems.

Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your reply.

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I loaded IE11 preview a few days ago and it has worked flawlessly. Today I ran Windows Update and after this IE11 would not open - I just got an error message saying IE could not operate. It took a number of closing of the error dialogue box to get the error boxes tto stop appearing. I have gone back to IE10 and have no problems again. I tried reinstalling 11 and it worked fine again - until I ran Windows Update again same problem happened. I am sure there is some conflict with an update or more - KB2879017 looks a likely culprit.

Grateful for any advice on how to get IE11 to co-exist with Windows Update. Thanks.

I'm running W7 Professional 64bit. Entirely stable system - no problems.

A:IE11 preview stopped working after October Windows Update

Are you sure about that KB number...
Download Cumulative Security Update for Internet Explorer for Windows XP (KB2879017) from Official Microsoft Download Center
...it seems to be for XP?

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I have run Bitdefender Antivirus scan with updated virus definitions.
I have run Malwarebytes with updated virus definitions.

I have run the System Update Readiness Tool. It ran to completion with no errors. It didn't create a file called CheckSur.log. I have searched the entire drive and I looked in:

I have run:
sfc /scannow

I have run a Win7 Update in place.
I have updated all MS updates except for IE11.

The Windows update error I am getting is:
Code 9C59

I have attached the CBS.log to this post.
I have run this BAT file to search for errors. Nothing showed.

findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >%userprofile%\Desktop\sfcdetails.txt
start Notepad %userprofile%\Desktop\sfcdetails.txt
DEL %windir%\Logs\CBS\CBS.log
I have run MicrosoftFixit.wu.Run.exe, Rebooted and tried Windows Update again.

I have run this bat file before the last Windows Update:

@echo on
msiexec /unregister
msiexec /regserver
net stop bits
net stop WuAuServ
net stop appidsvc
net stop cryptsvc
Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat"
Set i=1
If exist "C:\WINDOWS\SoftwareDistribution.old_%i%" (
set /A i=i+1
goto again)
Set x=%i%
ren C:\WINDOWS\SoftwareDistribution SoftwareDistribution.old_%x%
Set i=1
If exist "%systemroot%\system32\catroot2 catroot2.old_%i%" (
set /A i=i+1
goto again2)
Set x=%i%
Ren %systemroot%\system32\catroot2 catroot2.ol... Read more

A:Windows update failed Code 9C59 installing IE11

Pleasefollow the WindowsUpdate Posting Instructions and post the requested data
If the file is too large (8MBcompressed), remove the older CBSPersist cab files until the final file isbelow the limit - you can always post them separately after zipping them. (theforum doesn't allow the upload of bare CAB files, for a number of reasons)

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Afternoon all,

I am having some issues with Windows Update in relation to the IE10 & IE11 updates. I have just installed a new SSD and a fresh copy of Windows 7 Home Premium 64-bit. All other updates have come through successfully except for these 2.

I have looked through some of the MS pages to determine the problem but i am still at a loss. I have followed the Windows Update Posting Instructions and attached the results below.

I am new to this so please be gentle ...

Thanks in advance for any assistance you can render.


A:IE10 & IE11 - Windows Update Issues - Code 9C57 & 9C47

Quick Update,

As it was a clean install of Windows I decided to format and have another go. This time everything worked fine with no failed updates.

The only thing I did differently was that I removed 3x2gb of ram that I recently installed. I had 6x2gb the first time round.

Don't know if this has anything to do with the errors I got but thought I would throw it out there anyways.



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I administer a standalone network with zero internet connectivity. I'm in the process of deploying IE11, but 2 of my laptops keep failing on the update (works fine on all others) both laptops are HP ProBook 4440s whereas all the other laptops are Dells. What happens is I open the standalone IE11 installer, it runs through its process, says 'You have successfully installed IE11 and must restart your machine' which I do, during restart it goes through its configuring updates process which all looks normal, then it just says 'Windows Update Failure, reverting changes'.

Doing some looking online, there was a microsoft article that indicated that certain HP ProBook 4440s had a graphics card issue with IE11, and recommeneded updating the graphics driver which I did, no luck on solving the issue.

All pre-requisites are installed, system is Win7 SP1, I've tried removing older version of IE.....I've run SURT and SFC.

I don't see any error messages, we don't use Windows Update.

Attached are the CBS logs and the IE11 logs I could find.

Would really appreciate any and all help on this!


A:IE11 Windows Update Failure, offline computer running Win7SP1

CheckSUR shows two errors...

(w) Unable to open Event Log 0x000006B5 Application OpenEventLog failed: 0x000006B5 - The interface is unknown.
(w) Unable to open Event Log 0x000006B5 System OpenEventLog failed: 0x000006B5 - The interface is unknown.
Please open an Elevated Command Prompt, and run the following commands....

post the results...
Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

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I am new to this forum and am trying to solve this problem. I have performed multiple searches but have not had any luck trying any of the solutions offered. Any help is highly appreciated!

A:Windows 7 95C9 error, trying to install IE11

Quote: Originally Posted by kkop123


I am new to this forum and am trying to solve this problem. I have performed multiple searches but have not had any luck trying any of the solutions offered. Any help is highly appreciated!

Hello KKOP and welcome to Seven Forums. To help us help you could you please fill out all of your system specs?
You say you tried a few solutions to no avail could you please give us a brief description of what solutions you have tried?

Have a look here and follow the steps lined out by Microsoft for update errors.

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I have an application running .NET Framework 4.7.2 which we have recently started migrating onto Windows Server 2019 servers. We have started receiving reports of issues in Internet Explorer 11 having issues with controls (which we can replicate). Some of
the errors we see in the console include.

'WebForm_FireDefaultButton' is undefined
'WebForm_SaveScrollPositionSubmit' is undefined
'WebForm_DoPostBackWithOptions' is undefined

When an app pool recycle is performed on the application, the issue seems to go away for a period of time, but does return.

I recently came across the following article in which the symptoms appear to be very similar, but for a previous version of Windows Server.


Has anyone else experienced similar issues with software running on Windows Server 2019 accessed with IE11?

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Seen some very helpful posts on here whilst trying to resolve my issue mentioned above, so thought I'd join up and see if anybody could advise on my issue.

Trying to install IE11 on a Windows 7 64bit machine with SP1 installed.

Machine previously had IE8, went to IE11 direct download from the website, which resulted in an error saying it had failed to install.
Tried performing the update from Windows Update, on system restart the machine had IE10 installed with the error "9C59", having researched this error code it seems it's not very informative.

Microsofts suggestion for this code was to uninstall IE9 and try again.
I uninstalled IE10, tried again, and then uninstalled IE9, tried again, same result each time.

I then ensured all Pre-Requisite updates had been installed by manually checking each one from microsofts website, then repeated the installation attempt, no luck.

Ran the SUR tool, which seems to indicate no issues.
Then SFC, which has highlighted a few errors.

I've attached the CheckSUR.log, CheckSUR.persist.log and the SFC details from the CBS.log.

Hopefully somebody has some pointers into how this issue can be resolved.

Thanks in advance, your time and expertises are greatly appreciated.

A:IE11 won't install on Windows 7 64bit Machine, Error 9C59

I'm no expert so wont try to read logs but Googling this as "ie11 install error 9c59" I would say you need to ensure two things. That you've done an Elevated Disk Cleanup (Tutorial Step 6 HERE) and ensure that your system is otherwise fully up to date. IE11 wont install until SP1 is installed and you haven't mentioned that. Is your system totally up to date otherwise?

SP1 installs easier if you disable any antivirus during the process.

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Hi all,
I have upgraded all the other Windows Update for Windows 7.

I uninstalled my IE 9 following the suggestion at https://support.microsoft.com/en-us/kb/2872074 .

I have also updated the Intel HD 4000 graphic card driver.

I have also followed the suggestions in FIX Error Code 9C59: Internet Explorer Installation failed (IE10, IE11) - wintips.org - Windows Tips & How-tos . This includes deleting the folder at C:\Windows\SoftwareDistribution .

I have tried to install the IE11 through both "Windows Update" and through using the IE11 offline installer.

I have also downloaded and ran the System Update Readiness tool (DISM).

However, the same 9C59 Error appears whenever I tried to install

Computer: Fujitsu SH 572
Error: 9C59

Since the CBS files are ridiculously huge I have uploaded them to dropbox:https://www.dropbox.com/sh/f8g8wl5m8...BvrClgT_a?dl=0. I have also attached the IE11_main.log file for reference. Thanks loads

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I purchased a new notebook with Windows 7 in October. During the first weeks I uninstalled McAfee and replaced the harddrive. Since November Windows Update fails with error messages and defender does not start anymore. I made several virus scans (complete) with multiple antivirus programs but nothing showed up.Since it took my days to install various software, I do not want to re-install W7. I also have no good backup that I could restore. I am really surprised that there is not even a single entry regarding the error code in the Microsoft Knowledge base or elsewhere.I really would appreciate help. 

A:Windows Update does not work, Windows Standalone Update Installer stops with error 0xc8000247 (Windows 7 Home Premium on Acer Aspire 1810TZ notebook)

Got it !!!!
If You are using notebooks with with hard drive larger than 700 GB you probably should update Intel Rapid Storage Technology Driver.
Here is solution :
Download and install it.

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Hello All,

I'm using the Windows 7 home basic x86 SP1 and when i try to install the upgrade to IE11 with microsoft automatic update but failed every time.

in c:\windows\IE11_main.txt :

00:04.571: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.1.7601.17514 >= 6.2.9200.16570 (False)
00:04.618: WARNING: Checking version for C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll. The file does not exist.
00:07.161: INFO: KB2729094 could not be download is not installed.
00:07.255: INFO: Setup exit code: 0x00009C47 (40007) - Required updates failed to download.
Can anyone help me solve this issue ... i have no idea why it's not accepting the upgrade.

Really Thanks

A:Cannot update IE9 to IE11

Welcome to the Seven Forums.

Please follow these steps:
Windows Update Posting Instructions
(except step 5 :-)

Others can provide help once that info is posted.

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After installing a new hard drive in my friends Dell computer everything worked fine till IE updated to IE11. Once it restarted windows would not recognize the password. It recognized it multiple times before the upgrade.

A:win 7 update to IE11

What's the model name and model number of that Dell computer?

What's the "service tag" number and/or "express service code" number on it?


How was Windows 7 installed in the new hard drive?


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ASUS Desktop PC CM6850 Series
Windows 7 Home Premium SP1
Core i7
Windows updates not working for a while. Initial was 8007370B appearing in the Windows Update window when searching for updates. Found bad memory using Memtest86+ and pulled the stick. Other stick no errors after 8 passes.

Toshiba HDD installed. Ran two different HDD diagnostics test on it and it passed.

No conflicts in device manager.

Now, Windows Update window showing 80070002 error. Based upon instructions, ran System Update Readiness Tool (SURT) but that appears to have not made any resolution. Ran it twice to ensure it ran successfully.

Then, ran the Windows Update Diagnostic.diagcab from go.microsoft.com/fwlink/?LinkID=231149 and it shows Windows Update error 0x8007370B(2014-09-18-T-06_58_30P) as NOT FIXED. All other items in list shows as FIXED.

SFC /scannow will not run ... displaying the message "windows resource protection could not perform the requested operation". I tried the same in a elevated prompt in normal windows and in safe mode with the same result. No luck running Surface Scan.

Ran chkdsk /r twice also.

Screen captures of both errors and CBS log file attached. Any help is greatly appreciated. In the meantime, I will begin running some antimalware scans just in case.

Thanks for any assistance.

A:Windows Update Error 80070002 & Windows Update Diag Error 0x8007370B

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

We need that data whether or not either CheckSUR or SFC complete.

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Not too long ago Gregrocker was so very kind and totally did a reinstall of my Windows7 Home Premium Edition 32-bit for me. It was a complete disaster and he had magical fingers and fixed my laptop so it felt like it was brand new again. I had my IE back of which I didn't have before and he set my laptop up for me so I wouldn't have any problems. And I was extremely grateful for everything that he helped me with.

Well I'm back again with problems once again with this stupid IE. I personally switched from my GoogleChrome on the words from Greg that it just wasn't as good as Microsoft. So I gave it a try and I've been using FireFox ever since then...I don't even go into IE ever...and the updates were set up for automatic...so I really didn't have to worry about that either or so I thought...BUT...I had to go into IE for work related stuff and when I went in there that's when I noticed everything looked all messed up. I don't even have a front page everything is white and over on the right it looks like a different language of which I have no idea which one...I tried to go into my windows updates to see what was installed and saw that IE11 was installed with a ton of other items as well...and reading in the Microsoft post about all this I hi-lited IE11 and uninstalled it and it took me back to IE10 but I still have all these problems that I don't know how to explain nor how to fix. So where do I go or how do I start fixing this in dummy mode
Any suggestions would be great.

Tha... Read more

A:How can I fix my IE10 after that update from IE11

Hello DoeZ,

Please go ahead and post back with a screenshot showing what you are seeing to see if it may help to ID what the issue could be.

Screenshots and Files - Upload and Post in Seven Forums

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Hello everyone

I have done a package to update all our old Internet explorer versions to IE11. The packages works fine upgrading IE10 to IE11 but it does not work if it try to upgrade IE8 to IE11. Anyone know if is possible to upgrade from IE8 to IE11 directly?
Thanks in advance. 

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I'm getting the message "(file) couldn't be downloaded" when trying to download a file.  Only started happening this week, after returning from vacation!  Was working fine before I left on November 10th.
Is this an issue with IE11 update?

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I downloaded IE11 from Microsoft and executed it. It gets about 40% of the way across the ribbon in the "Installing Internet Explorer" window when it aborts and says "Internet Explorer did not finish installing".

I checked the troubleshooting page but nothing helped.

NOTE: I sometimes have trouble installing some programs -- "you don't have access" is the kind of message I get. Sometimes I can install a program if I switch to the admin account.

Any ideas what is wrong?


A:Cannot update IE10 to IE11

Only the PC's Admin account can install programs for the PC.

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