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Bsod and unexpected reboots

Q: Bsod and unexpected reboots

Hi everyone,
I'm watching the forum long time as unregistered user. So now my first post is true when the rough came up. As mentioned in the title I'm experiencing unexpected reboots and sometimes BSODs.
More details about my new (1week old) system

Mobo: GA 890GPA-UDH3
VGA: On board ATI4290 +128GB DDR3 sideport memory
CPU: PhenomII X4 965 BE 3,4 GHz
Memory: Corsair Kit 2x2GB CMX4GX3M2A1600C9 DDR3 1600
PSU: CoolerMaster RealPower620W
HDD1: WD640 SATAIII
Keyboard/Mouse Microsoft wireless desktop 5000


Last week I installed my new components build up the pc and install a fresh new W7 Ultimate 64bit. After OS I installed gigabyte drivers. In the mean time windows update took place. so may be some drivers were already installed from windows update. Afterwards I installed AVASt home antivirus.

Later I experienced my first reboot, one hour after a BSOD and so on...
For the record there were no overclocking setting
After reading some related posts I did the following:

1. Manual setting for the memory timings 9-9-9-9-24 and voltage 1,65V as stated from corsair
2. BIOS update
3. Uninstall AVAST / install Microsoft Essentials
4. Download latest drivers from gigabyte and install them.

Still facing the same at least one reboot or BSOD daily. It is random and not after specific software/application excecution.

Finally I downloaded autoruns+Windows7&Vista and collected related files as suggested in other thread.

I had a business trip so i didnt spent more time to investigate the issue.

I would appreciate if you could give me a hint

Thanks in advance

RELEVANCY SCORE 200
Preferred Solution: Bsod and unexpected reboots

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Bsod and unexpected reboots

I see possible malware involved:
Code:
Event[349]:
Log Name: System
Source: Microsoft Antimalware
Date: 2010-09-27T22:30:28.000
Event ID: 1007
Task: N/A
Level: Information
Opcode: Info
Keyword: Classic
User: N/A
User Name: N/A
Computer: Raphael-PC
Description:
Microsoft Antimalware has taken action to protect this machine from spyware or other potentially unwanted software.
For more information please see the following:
http://go.microsoft.com/fwlink/?linkid=37020&name=HackTool:Win32/Keygen&threatid=2147593794
User: Raphael-PC\Raphael
Name: HackTool:Win32/Keygen
ID: 2147593794
Severity: Medium
Category: Tool
Action: Remove
Status: The operation completed successfully.
Signature Version: AV: 1.91.632.0, AS: 1.91.632.0
Engine Version: 1.1.6201.0
Please check with our Security forum to make sure none remains. Follow these directions: http://www.techsupportforum.com/f50/...lp-305963.html

Install these Realtek drivers: http://218.210.127.131/downloads/dow...&GetDown=false

Enable driver verifier: http://www.techsupportforum.com/f217...ed-473665.html

If the BSODs continue, please follow the BSOD sticky again.

...Summary of the Dumps:
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Sep 27 15:58:54.124 2010 (UTC - 4:00)
System Uptime: 0 days 0:00:21.389
BugCheck 1E, {ffffffffc0000005, fffff800030ac3a4, 0, ffffffffffffffff}
Probably caused by : memory_corruption ( nt!MiUnlinkFreeOrZeroedPage+1ca )
BUGCHECK_STR: 0x1E_c0000005
PROCESS_NAME: MsMpEng.exe
??????????????????????????????????????????????????????????????????????????????????????

Drivers of interest (for other BSOD analysts):
Code:
avmaura.sys Tue Jan 12 12:04:03 2010
ElbyCDIO.sys Thu Dec 17 17:25:16 2009
jraid.sys Wed Jan 27 03:58:17 2010
nusb3hub.sys Fri Nov 20 05:15:57 2009
Rt64win7.sys Mon Mar 22 05:57:14 2010
RtNdPt60.sys Sun Jul 19 22:27:32 2009

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RELEVANCY SCORE 68

This started 2 days ago and has happened 5 times since then.  There have been no warnings/errors/BSOD, just random shut down as if it was an unplugged desktop (laptop with full charged battery).  After crash, reboots to options of safe mode as system did not shut down properly.
 
The specifics: 
 
This is a Dell Inspiron 5737, only 7 months old
 
OS is Windows 7 64 bit Home Premium
 
Everything is updated
 
I have run all system diagnostic utilities available, including CHKDSK, with no errors reported and no issues anywhere
 
Dell tech support lied to me yesterday and told me they fixed it by unchecking the "Automatically Restart" box under "Startup and Recovery" and telling me it was an issue with a windows update that caused the crashes, yet the same thing happened again this morning, so apparently they didn't fix anything and just installed a couple of Dell optimization programs, each triggered AVG warnings and have since been removed.
 
If anyone can tell me what is going on here and how I can remedy this problem I would greatly appreciate it.
 
Thanks...
 
Here is a MiniToolbox report just compiled :
 
MiniToolBox by Farbar  Version: 21-07-2014
Ran by TMoyer (administrator) on 11-10-2014 at 15:34:07
Running from "C:\Users\TMoyer\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
======... Read more

A:Unexpected shut down and reboots, no BSOD or any other errors/warnings

Please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis

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RELEVANCY SCORE 56.8

I have a problem, my PC dont work normally, I reinstal Windows because he restart from him self several times till he start up, but now he do it again. I test RAM, try stability test everthing is super acept when I whant to turn him on he make problems. Can someone tell me what to do more??????
I have instal Windows 7 Ultimate 64-bit.

A:unexpected reboots

Before installing Windows 7 did you check that all the hardware was compatible by running the Windows 7 Upgrade Advisor here? : Windows 7 Upgrade Advisor - Download - Microsoft Windows

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RELEVANCY SCORE 56.8

I am running XP pro and lately have been getting some unexpected reboots. Here is my HJT log....any suggestions?

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 4:19:49 PM, on 3/18/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
C:\WINDOWS\system32\crypserv.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\WINDOWS\System32\WFXSVC.EXE
C:\Documents and Settings\Krista\Desktop\HiJackThis_v2.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ca.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ca.rd.yahoo.com/customize/ie/...arch.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ca.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDOW... Read more

A:Unexpected Reboots

Hi, can you please follow the instructions in this sticky topic, and then post the requested logs?

http://www.techsupportforum.com/secu...ion2-beta.html

Also, creating multiple posts for the same issue is known as "flooding", and is against forum rules. Please take the time to read them.

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RELEVANCY SCORE 56.8

My computer has unexpected reboots. I cannot tell when or why these will happen. However, if I try to run SFC, or repair console or even defrag, the machine reboots on me. I have unchecked the box on the "reboot system" thing but I still dont't get an error or blue screen it just reboots




Deckard's System Scanner v20070318.32
Run by Krista on 2007-03-21 at 15:08:30
Computer is in Normal Mode.
--------------------------------------------------------------------------------

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.


-- Last 4 Restore Point(s) --
4: 2007-03-21 21:08:40 UTC - RP4 - Deckard's System Scanner Restore Point
3: 2007-03-20 21:19:09 UTC - RP3 - Removed J2SE Development Kit 5.0 Update 9
2: 2007-03-20 21:18:23 UTC - RP2 - Removed J2SE Runtime Environment 5.0 Update 9
1: 2007-03-20 20:48:41 UTC - RP1 - System Checkpoint


Backed up registry hives.

Performed disk cleanup.


-- HijackThis (run as Krista.exe) ----------------------------------------------

Logfile of HijackThis v1.99.1
Scan saved at 3:09:48 PM, on 3/21/2007
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\W... Read more

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RELEVANCY SCORE 56.8

For about a week now something strange occasionally happens while I'm using my computer. It suddenly shuts down and reboots completely on it's own.
When it reboots its shows the "Windows was not shut down properly" screen with the "Start windows normally" choice highlighted. I do so and I'm back in business. But I never know when it's going to happen again. Today was the third time during the period I described.
Any idea what's causing these unexpected reboots?
 

A:Unexpected reboots

What version of Windows are you using ? That sounds like a recent version of Windows, like 8 or 10. But you posted in the DOS / other forum? DOS predates Windows 1.0.

Try going into Control Panel > Device Manager and see if there are any yellow icons. If so, see what the error messages says in it's Properties. And try to right click Update the driver.
 

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RELEVANCY SCORE 56.8

I recently purchased an Acer 5740G notebook computer. Windows 7 Home Premium was pre-installed.After only a few weeks of use the machine began to spontaneously reboot. Sometimes this can occur three or more times at intervals of less than 30 minutes and sometimes it can run for more than a day without any observable problem.I have run a thorough chkdsk on the hard drive, run sfc /scannow and five passes of Memtest-86 v3.5. All of these showed no errors or violations. I have also regularly run "Advanced System Care Professional" and "CC Cleaner" (amongst others) to check and repair registry errors, application paths, etc. I can't see any correlation with any application or process. It can happen in the middle of anything I am doing, or when the computer is idle.Below is a copy of the "Hijack This" log and I wonder of it gives any indication of a system or software problem. I will be very grateful for any help with this frustrating problem.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 1:30:12 PM, on 2/05/2010Platform: Unknown Windows (WinNT 6.01.3504)MSIE: Internet Explorer v8.00 (8.00.7600.16385)Boot mode: NormalRunning processes:C:\Program Files (x86)\IObit\Advanced SystemCare 3\AWC.exeC:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exeC:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exeC:\Program Files (x86)\WordWeb\wweb32.exeC:\... Read more

A:Unexpected reboots

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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RELEVANCY SCORE 56

Windows 2000 occasionally reboots unexpectedly. Any ideas on what the cause might be and how to resolve this issue? My latest Hijack This log is posted here:

Logfile of HijackThis v1.99.1
Scan saved at 10:56:33 AM, on 3/4/06
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\LEXBCES.EXE
C:\WINNT\system32\spoolsv.exe
C:\WINNT\system32\LEXPPS.EXE
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINNT\System32\drivers\CDAC11BA.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINNT\System32\cisvc.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
C:\PROGRA~1\NORTON~1\NORTON~3\NPROTECT.EXE
C:\WINNT\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\SymTray.exe
C:\WINNT\system32\nvsvc32.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\PROGRA~1\NORTON~1\NORTON~3\SPEEDD~1\NOPDB.EXE
C:\WINNT\system32\stisvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-L... Read more

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RELEVANCY SCORE 56

About once a day my screen suddenly goes black and the computer commences a reboot. I can find no common factor in either what I'm doing at the time or how long the computer has been running; it seems to happen at completely random times. I don't think it is an overheating problem as it has done it, though rarely, soon after the initial boot up. It has never done it twice in a session, even when I've been working for several hours. To my knowledge I don't have any programs that do updates followed by reboots except those that remind me beforehand. I've had the problem for several weeks. Any suggestions please?

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: AMD A4-6300 APU with Radeon(tm) HD Graphics, AMD64 Family 21 Model 19 Stepping 1
Processor Count: 2
RAM: 8136 Mb
Graphics Card: AMD Radeon HD 8600/8700M, 1024 Mb
Hard Drives: C: 199 GB (110 GB Free); D: 248 GB (242 GB Free); E: 15 GB (1 GB Free);
Motherboard: Hewlett-Packard, 2AF6
Antivirus: Avast Antivirus, Enabled and Updated
 

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RELEVANCY SCORE 56

Toshiba laptop random shut-down about one minute after booting
- PC auto restarts with "DOS window options" ... I chose "Restart"

Windows showed this window (image) ...
Before clicking anything I copied this from the Windows has recovered from an unexpected shut down window

Code:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: 100000d1
BCP1: 000000D4
BCP2: 00000002
BCP3: 00000000
BCP4: 8B3D718B
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\040415-15069-01.dmp
C:\Users\Owner\AppData\Local\Temp\WER-31231-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt
Then another another small window "searching for solution (?)" self dismisses
- then all is normal.

I considered lodging this thread on BSOD forum but instructions there emphatically state "only if BSOD"

When I try to open C:\Windows\Minidump\040415-15069-01.dmp ... "Access denied"
- a padlock on 'Mindump" folder
C:\Users\Owner\AppData\Local\Temp\WER-31231-0.sysdata.xml ... I dont know what to do with "sysdata.xml

? Fan is running most of the time ... Read more

A:PC Unexpected shutdown, then reboots itself

Bump!

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RELEVANCY SCORE 56

If I try to run SFC, or reinstall XP pro or run trends online virus scanner lately my comp just reboots on me. I am suspecting some form of virus....any thouhgts?

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 4:19:49 PM, on 3/18/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
C:\WINDOWS\system32\crypserv.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\WINDOWS\System32\WFXSVC.EXE
C:\Documents and Settings\Krista\Desktop\HiJackThis_v2.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ca.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ca.rd.yahoo.com/customize/ie/...arch.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ca.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
F2 - REG:system.ini: U... Read more

A:Unexpected Reboots[moved from xp]

Hi whizzkid3

I'll let the malware-experts in the Security forums give you their feedback on the log, they have more experience in HJT logs (they'll give their feedback in your thread over there). I don't see anything at first glance.

Once you get a clean-bill of health from our Security experts:

Try changing a setting: right-click "My Computer", select "Properties", then "Advanced", and in the "Startup & Recovery" section - click on "Settings", then in the "System Failure" section - remove the checkmark from the box "Automatically Restart". If a fatal STOP error is occurring, this will let you see it. Copy it down & post it here.

Also check in your Event logs for errors that coincide with the restarts. Go to the Event Viewer to view the logs - it's in the "Administrative Tools" in the Control Panel (in "Performance and Maintenance" if you have Control Panel set to the category view). To view the details of an Event - right-click it and select "Properties".

Best of luck
. . . Gary

... I noticed that you have had many malware scanners active recently -- have any infections been found recently? If not, what symptoms have led to your wish to reinstall?

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RELEVANCY SCORE 55.6

Friends,

First of all, thanks for being here to offer advice. This problem has been driving me crazy.

About two months ago, my relatively new W7 x64 machine started rebooting without warning. Lately the problem has escalated slightly in that it's also occasionally throwing BSODs, though not all that frequently. Please see the .zip file for all the sordid details. The reboots are the really annoying thing: they seem to have become more frequent recently and can happen three or four times a day now. Sometimes they'll even happen if the login screen isn't touched for ten or fifteen minutes after boot-up.

I started investigating this problem by looking at the minidumps and trying to isolate and remove the more obvious possibilities: a rather elderly Wacom tablet (now uninstalled, though it never caused any trouble before November), a new Lexmark printer (which was added to the system in November, also now uninstalled). The uninstallations have made no difference to the reboots, which continue to happen at unpredictable intervals.

The system is a custom build from Scan in the UK, delivered to me at the end of July '10. The processor is an Intel Core i3 530 2.93Ghz (overclocked to I think 6 Ghz.) on a Gigabyte H55M-UD2H motherboard with 4G of CMX memory, Artic Freezer Pro and Akasa Amberfans. There are two Samsung HDs (500G system drive and 1 T storage drive) and two Optiarc DVDs: everything's in an Antec 300 case with a Corsair 650W PSU. Display adapter is an ATI Radeon HD ... Read more

A:Frequent unexpected reboots & some BSODs: help!

Hello and Welcome. : )


Code:
BugCheck C9, {22e, fffff880047d7818, fffff9802361adc0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\wacomvhid.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for wacomvhid.sys
*** ERROR: Module load completed but symbols could not be loaded for wacomvhid.sys
Probably caused by : HIDCLASS.SYS ( HIDCLASS!HidpMajorHandler+0 )

1. Disable Driver Verifier
2. Update Wacom mouse:

wacomvhid.sys Fri Feb 16 12:29:28 2007
WacomVKHid.sys Thu Feb 15 18:10:54 2007
3. Update Intel Management Engine Interface driver:

HECIx64.sys Thu Sep 17 15:54:16 2009

http://www.intel.com/support/detect.htm

If crashes persist AFTER the above updates, uninstall Symantec and install MSE as the replacement.


Crash Dumps:


Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [F:\a\Minidump\D M P\DMP\010411-33368-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`03202000 PsLoadedModuleList = 0xfffff800`0343fe50
Debug session time: Tue Jan 4 05:27:24.882 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:45.818
Loa... Read more

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RELEVANCY SCORE 55.6

Hi! My brand new T460s (20FAS29T00) running Windows 8.1 Pro with lastes updates from Microsoft and Lenovo, reboots from time to time after I close the lid.I've checked the forums and I found a lot of similira cases for older models but not a single solution for that.

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RELEVANCY SCORE 55.6

I m having trouble diagnosing a problem.
Im using a 3d program on XP. I was experiencing hangups and crashes and when rendering a frame sequence the computer would crash to desktop or sometimes reboot itself or sometimes just say completed when it wasnt done all the frames. IF any ones knows about 3d rendering then you will know that each frame is rendered seperately to make a sequence of completed frames with the color, texture and lighting baked into a single image frame.

I have a feeling it is hardware but it may also be software. or a combination of both.I think it may be hardware because even in WoRD i was having weird things happen like when i went to paste and copy an image to make labels it was pasting the copied image into the cell but it was appearing as a white box only. but if I saved and restarted the program it would then show the correct image file in full color. As soon as I tried to copy and paste the image again it would do a couple correctly but then it would paste these white blank boxes and I would have to restart the program to see them correctly.????weird i know

I have reinstalled the OS to win2000 and that seemed to fixed the hangups and freezes so far when working in the 3D program. But when rendering it rebooted once so far before it was done the sequence. I have turned off the system failure option to reboot when there is a system failure and so far when testing it doesn reboot itself but it will say my render is completed before it gets alll of t... Read more

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RELEVANCY SCORE 55.6

Hi

A tricky one for my first post. Using a Dell Inspiron 530 running XP Pro SP2. various unexpected reboots and BSODs, but will focus on one specific BSOD which occurred on July 25.

User, not me, was working with MS Publisher.

Having followed instructions elsewhere on Bleepingcomputer, I offer the enclosed output from MS Windows Debugger:

[codebox]Microsoft ® Windows Debugger Version 6.9.0003.113 X86
Copyright © Microsoft Corporation. All rights reserved.
Loading Dump File [C:\WINDOWS\Minidump\Mini072508-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp2_qfe.070227-2300
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055c700
Debug session time: Fri Jul 25 13:27:00.423 2008 (GMT+1)
System Uptime: 0 days 6:03:32.214
Loading Kernel Symbols
..................................................................................................................................................
Loading User Symbols
Loading unloaded module list
............................
ERROR: FindPlugIns 8007007b
*******************************************************************************
* *
* ... Read more

A:Unexpected Reboots, And Occasional Bsods

Thanks for the dump file, it'll help in narrowing down things. The crash occurred in win32k.sys - a core Windows system file. Although this is where the crash occurred, it's not necessarily the reason for the crash.The parameter c0000005 indicates that the crash occurred due to a memory operation. The actual operation was that it was told to access a memory location that did not exist.The process name that it's associated with is spoolsv.exe. This is the Microsoft Printer Spooler Service and is another critical part of the OS.So, in short, there's a problem with a driver accessing memory that doesn't exist and the print spooler is involved in this. So, I'd suggest uninstalling your printer to see if the BSOD events stop. If they do, then download a new copy of your printer driver from the manufacturer's website and install that.If they don't stop, then it's likely that either remnants of the driver remain (and are causing the BSOD) and need to be removed or that there's a corruption in the Microsoft Printer Spooler Service. If the latter, then we may have to resort to SFC.EXE /SCANNOW or a repair install to correct it.Another option is to enable Driver Verifier (without uninstalling anything), and see if it'll force a BSOD which names the driver (you'd have to perform an analysis of the BSOD event to locate it). To enable Driver Verifier, use this link: http://support.microsoft.com/kb/244617Two important points when usi... Read more

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RELEVANCY SCORE 54.8

Hello, Im new to theese forums, but I bumbed in here while driving down on the google highway, searching answers for my problem.

So, here is the story of my past week.
I decided to update my old computer a bit and ended up buying a SSD for OS, new mobo, new DDR and a new case.
I did a fresh install of Windows 7 Home Premium 64Bit on the SSD and formatted the old partition that was for the Windows installation.
There we no errors during the install.
Now during gaming or running BOINC, my PC just reboots, no BSOD or anything, like complete powercut and restart.
This leaves no error message to the event messages, except for an error that Windows was shut down unexpected.
Ive tried a whole lot of tips and tricks.
One interesting thing was that the computer had restarted while running memtest86+ in Windows, I wasnt at my computer while it had happened, so I do not know if it said anything.
Ive completed Disk Check before Windows boot, Ive done sfc /scannow and it completed 100%.
Ive upgraded my BIOS to the ASUS Latest, NVidia drivers updated aswell, ive returned the stocksettings for BIOS, made sure that there is nothing there to OC it automatically.
Seems like something happens during load usually.
Atm my computer is running memtest86+ v4.2 USB Boot, gonna make sure if its the memory problem.
During the test, Id like to hear if anyone has any ideas on what to test next if the memtest doesnt bring up any problems.
Thanks beforehand,

- H

A:Windows 7 based custom PC reboots unexpected

1h and 1 pass later, gonna keep it on but doesnt look like memory is the issue here.

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RELEVANCY SCORE 54.8

I can't believe that this kind of service exists for free... You must be a very generous group of people!!

I am using a Sony VAIO (VGN-NR498E), with Vista SP1, and Kaspersky Internet Security. KIS has not detected any malware today, although a few days ago, utorrent.exe was identified as "Trojan.generic," and I uninstalled and deleted the file. Additionally, my online banking password was changed last night (There is a small chance that I just forgot what it was, since I've been changing all of my passwords lately.. but I don't believe that is the case). I have only had this loptop for a couple weeks. I got it because my last one was infected with something and I couldn't even start Windows, within only 2 days of it beginning to act funny (I suspected a keylogger)..

Following are my HijackThis log and DSS main.txt (extra.txt attached):

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:14:28 PM, on 7/15/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Sony\ISB Utility\ISBMgr.exe
C:\Program Files\Java\jre1.6.0\bin\jusched.exe
C:\Program Files\Sony\VAIO Wireless Wizard\AutoLaunchWLASU.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\iTunes\iTunesHelp... Read more

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RELEVANCY SCORE 54.8

Hi,
I have no idea what is going wrong.
The model is an Acer Aspire One netbook (10.1 D270).

After a few minutes, it just reboots. This happened recently.

How can I diagnose the problem?

I can see nothing strange in eventvwr.

I would like to try some diagnosis before I try the shotgun trial-and-error approach (system restore, reinstall windows, change hardware).

memory diagnostic and disk checking (the tools that run with a restart) returned no errors.

Any suggestions?

I understand that I haven't provided much info, but I'm not sure what to provide.

There is no BSOD.

I don't believe a minidump is created either.

Temperature is within expected bounds (no higher than 45)

Also happens in safe mode.

Also, the RAM is not original, I'll try replacing the original chip.

If it turns out to be the RAM, what tool/s should I use to verify its integrity?
Also, there is no CD drive. So I need a USB boot utility if anything but the standard windows test (which I ran only with default settings).

A:Win 7 Starter, unexpected reboots, very quick after startup

Hello Silmeria .... though it is not a BSOD, still I'd suggest you to post it following the Blue Screen of Death (BSOD) Posting Instructions. The files obtained this way will help us to have a closer look to the issue.

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RELEVANCY SCORE 54.8

My computer is randomly rebooting and I'm getting random error messages saying something has shut down unexpectedly. Sometimes when the computer reboots I get a message telling me "Windows has recovered from a serious error". The last time it did this when the machine rebooted it came up to Check Disk and ran a scan, which found nothing.

I've scanned with MSE, MBAM and SAS. I have a complete ghost of the system from the 30th of December 2010.

This machine was recently cleaned with help from y'all but it still seems to be a little flaky.

Here's the link to the last thread on this machine;

http://www.bleepingcomputer.com/forums/topic358905.html/page__p__2006020__fromsearch__1#entry2006020

Thanks in advance for the help!

KC

A:Random Error Messages and Unexpected Reboots

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.Do not run any other tool untill instructed to do so!Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.I would like to get a better look at your system, please do the following so I can get some more detailed logs.DeFogger: Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
The application window will appear Click the Disable button to disable your CD Emulation drivers Click Yes to continue A 'Finished!' message will appear Click OKDeFogger may ask you to reboot the machine, if it does - click OKDo not re-enable these drivers until otherwise instructed.IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_disable which will appear on your desktop.Download DDS:Please dow... Read more

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RELEVANCY SCORE 53.6

Hi

My problems began a while back and I thought I had beaten them but maybe I didn't clean everything as well as I thought.

I frequently run low on hard disk memory on the partition where my OP is located and I have been moving things around between disks to free up space. The PC is often slow and I have presumed that this is a memory problem, however I'm often in the middle of running a program (especially Ad-Aware and Spybot) when the machine reboots spontaneously. I had to run GMER 8-9 times before I got a log.

So herewith my files as instructed:


DDS (Ver_09-03-16.01) - NTFSx86
Run by SD at 10:07:42.32 on Tue 28/04/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.61.1033.18.736.107 [GMT 10:00]

AV: Norton 360 *On-access scanning enabled* (Updated)
FW: Norton 360 *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
svchost.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Pr... Read more

A:Low memory, slow, frequent unexpected reboots and suspicions that I have a trojan

Hello Snowflake101,

I'm not seeing anything in your logs. If you still require assistance, run this online scan to search for any remnants. It can take some time, so please be patient and allow it to run it's full course:

**Vista users - right click on the IE icon and run as administrator

Using Internet Explorer or Firefox, visit http://www.kaspersky.com/kos/eng/par...avwebscan.html

1. Click Accept, when prompted to download and install the program files and database of malware definitions.


2. To optimize scanning time and produce a more sensible report for review:Close any open programs
Turn off the real time scanner of any existing antivirus program while performing the online scan

3. Click Run at the Security prompt. The program will then begin downloading and installing and will also update the database. Please be patient as this can take several minutes.Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
Click View scan report at the bottom.



Click the Save as Text button to save the file to your desktop so that you may post it in your next reply

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RELEVANCY SCORE 44

Hello,
So I'm getting all these bsod lately, usually when watching a movie or playing a game.
All my drivers are up to date, no daemon tools/ alcohol 120%

BugCheck A, {28, 2, 0, fffff80002ce0bd0}


2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000028, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002ce0bd0, address which referenced memory

Debugging Details:

ADDITIONAL_DEBUG_TEXT:
Use '!findthebuild' command to search for the target build information.
If the build information is available, run '!findthebuild -s ; .reload' to set symbol path and load symbols.... Read more

A:Unexpected Bsod

Hi and welcome to TSF I have moved you to Bsod's,App crashes and Hangs for further help

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RELEVANCY SCORE 44

Hello Everyone.

I have recently had a dump file appear in C:\Windows\Minidump
I don't know what might have Caused it.I am uploading it here if someone wants to look at it along with a file of my pc info. My thoughts are that it has something to do with an audio problem. If I connect any audio devices such as my yeti blue mic, or my scarlet 2i4 audio interface, it seems to blue screen shortly after connecting them via usb. Although that is not always the case because I have blue screened when the devices weren't even connect. I could be completely wrong but just thought I'd add my thoughts.

Thanks

A:Unexpected BSOD

Code:
Host Name: OWNER
OS Name: Microsoft Windows 7 Home Premium
OS Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: Ownerrrrrrrrrrrrrrrr
Registered Organization:
Product ID: 00359-OEM-8992687-00007
Original Install Date: 3/13/2014, 3:07:08 PM
System Boot Time: 1/12/2015, 6:05:28 PM
System Manufacturer: To Be Filled By O.E.M.
System Model: To Be Filled By O.E.M.
Counterfeit installations such as yours contains heavily modified code that causes the installation to behave it unexpected ways. Analysing BSOD's and determining their causes on these sorts of installations is very unreliable.

My recommendation is to start with a clean slate, and install a genuine version of Windows. This will minimise the problems you are experiencing, and make subsequent diagnosis of BSOD's far more reliable. Once you are running a genuine Windows installation, and are still experiencing BSOD's, we will be happy to help you solve them

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RELEVANCY SCORE 44

Hello,

I just had an awful BSOD encounter while peacefully surfing the web, and being the pessimist that I am, I expect this to happen again if I don't find out what's wrong.
I followed the instructions on how to create a dump file, and they are attached in this thread.

I am using Windows 7 Professional x64. (OEM, I think. It was free from the MSDNAA program.)
System hardware and OS installation about 8 months old. I keep my BIOS and drivers up to date.

If anyone with experience from BSOD issues could take a look at my files, I would be very grateful.

/Pelle

A:(Unexpected) BSOD out of nowhere

Hello and Welcome !

The Dump are pointing to tdx.sys i.e NetIO Legacy Transport Driver Interface (TDI) Support driver. Which is a part of Microsoft so most probably that won't be the issue.

Uninstall Duplex Driver sptd.sys use this link ofr reference DuplexSecure - FAQ . Then uninstall Kaspersky temporarily. Uninstall from Add / Remove Programs then run the Cleanup Tools Removal tool for Kaspersky Lab products

Update your Network / Wireless Lan cards because the driver that has caused to crash is related to Network. Check the below links Broadcom Corporation - Download NetLink Drivers or Broadcom Corporation - Download NetLink Drivers

If still the System crashes after doing all these. Then Enable Driver Verifier Using Driver Verifier to identify issues with Drivers

Hope this helps,
Captain

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RELEVANCY SCORE 44

just downloading some files

Win7 Ult
64 bit

up to dAte

find attached minidump

Help?

A:unexpected BSOD

PCTools Firewall.
Remove PC Tools
If you want a customizable firewall, use this free add-on for the Windows Firewall: Windows 7 Firewall Control : Sphinx Software

Additionally, update these older drivers that were loaded when the system crashed:

Code:
000.fcl Wed Jul 02 23:15:03 2008
Accelerometer.sys Tue Mar 18 17:25:31 2008
agrsm64.sys Fri Nov 21 17:05:20 2008
AtiPcie.sys Mon Nov 06 11:59:54 2006
ElRawDsk.sys Sat Jul 26 13:59:09 2008
enecir.sys Thu Jan 24 00:24:23 2008
HpqKbFiltr.sys Mon Jun 18 18:13:11 2007
jmcr.sys Thu Jul 17 08:23:53 2008
SynTP.sys Thu Mar 27 21:15:32 2008
usbfilter.sys Wed May 28 18:54:15 2008

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RELEVANCY SCORE 44

Hello,

I have a problem with my laptop. I have a Sony VAIO VGN-FW290J with 4GB RAM memory, running Microsoft Windows 7 Professional x64 and I have received about 4 BSOD in few days. From what I have noticed, I have to mention that all these occurred when I was running uTorrent (having about 13-15 active torrents - about 75GB total). I am not sure this is the reason, but I found this to be the common point of all crashes. The BSODs raised up not in a petitioner moment of the laptop. The max download speed I can reach is about 3MB/s. I also must say that 2 of the crashes happened in full download speed (just mentioned). I updated the driver of my WiFi card (Intel 5100AGN) and I have received a new BSOD even with the latest driver.
I have played few games on it, the newest one being the new Call of Duty 6 - Modern Warfare 2 and there was no problem.

I'd be glade if anybody will answer and help me solve this problem, since it is very annoying for me.
Thank you very much.



Here is the report found saved in Windows partition:

Version=1
EventType=BlueScreen
EventTime=129044331288610979
ReportType=4
Consent=1
UploadTime=129044331548551576
ReportIdentifier=
IntegratorReportIdentifier=120409-17487-01
Response.type=4
Response.AnalysisBucket=X64_0xA_netw5v64!mpdlAllocateNetBufferSGList+8b
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7600.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1048
UI[2]=C:\Windows\system32\wer.dll
UI[3]=Wind... Read more

A:Unexpected BSOD

  
Quote: Originally Posted by beethoven


Hello,

I have a problem with my laptop. I have a Sony VAIO VGN-FW290J with 4GB RAM memory, running Microsoft Windows 7 Professional x64 and I have received about 4 BSOD in few days. From what I have noticed, I have to mention that all these occurred when I was running uTorrent (having about 13-15 active torrents - about 75GB total). I am not sure this is the reason, but I found this to be the common point of all crashes. The BSODs raised up not in a petitioner moment of the laptop. The max download speed I can reach is about 3MB/s. I also must say that 2 of the crashes happened in full download speed (just mentioned). I updated the driver of my WiFi card (Intel 5100AGN) and I have received a new BSOD even with the latest driver.
I have played few games on it, the newest one being the new Call of Duty 6 - Modern Warfare 2 and there was no problem.

I'd be glade if anybody will answer and help me solve this problem, since it is very annoying for me.
Thank you very much.

Here is the report found saved in Windows partition:

Code:
Version=1
EventType=BlueScreen
EventTime=129044331288610979
ReportType=4
Consent=1
UploadTime=129044331548551576
ReportIdentifier=
IntegratorReportIdentifier=120409-17487-01
Response.type=4
Response.AnalysisBucket=X64_0xA_netw5v64!mpdlAllocateNetBufferSGList+8b
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7600.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[... Read more

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RELEVANCY SCORE 44

I am a moderately-high experienced computer user who recently finished designing and building his own tower PC. I had originally intended to install Windows XP on this machine, but received a free upgrade to Windows 7 with the purchase of Vista and so went that route instead.

So I'm running an Intel Core 2 Quad Q9650 3.0 GHz w/ 8 Gb RAM on Vista Home Premium x64.

My problem is that the computer will Blue Screen without any particular warning signs. The symptoms of the problem are that the computer will run smoothly for several hours to a day or more, before crashing very suddenly. I have been unable to force-ably recreate the problem, and all of the drivers have been updated, rolled-back, and re-updated already.

Please find attached several *.dmp files which may aid in diagnosing this problem. I have probably thirty or so such minidumps from the past two weeks. Please inquire if you have any further questions, or if you require more information. Thank you!

A:Unexpected BSOD's

All of the BSOD's point to gdrv.sys - which is a part of the Windows Operating system. In general, if there cause points to a Windows component, we troubleshoot the drivers that access that component (presuming that the Windows files are OK).

In this case, each of the errors occurred in the GUI.EXE process. This process is usually associate with a spyware program that goes by many different names.

But, the debugger states that it couldn't find the symbols for gdrv.sys. Since the symbols are standardized on the Microsoft server - I'd have to wonder if there is corruption of the gdrv.sys driver.

I'd first suggest running SFC.EXE /SCANNOW from an elevated (run as adminsitrator) Command Prompt. If that does not fix it (or if it generates errors), then I'd suggest a trip over to the Security forums to see if there's an infection that's causing this. The Security forums are located here: System Security - Vista Forums

Here's a list of the older drivers:

Code:
GVTDrv64.sys 9/5/2006 3:10:02 AM
Rtlh64.sys 6/25/2007 1:37:13 AM
HDAudBus.sys 11/27/2007 7:24:06 PM
Here's a summary of the BSOD's:

Code:
Built by: 6001.18226.amd64fre.vistasp1_gdr.090302-1506
Debug session time: Mon Aug 24 06:18:35.172 2009 (GMT-4)
System Uptime: 0 days 16:58:38.869
BugCheck 3B, {c0000005, fffffa600a31f32d, fffffa6008b880e0, 0}
*** WARNING: Unable to verify timestamp for gdrv.sys
*** ERROR: Module load completed but symb... Read more

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RELEVANCY SCORE 44

I am using a w7 x64 home premium which I installed today, after a format. And suddenly I got a IRQL NOT LESS OR EQUAL BSOD.

all the required files are attached. Please someone help me read what my problem is.

thanks in advance

A:An unexpected BSOD

Your system has 75 updates installed, my Win7 x64 system has 87. Please check with Windows Update to ensure that you have all the available updates.

Due to the presence (in the dump) of drivers belonging to your Panda Cloud Antivirus - I'd suggest the following:





Quote:
Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Panda Cloud Antivirus from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- IMMEDIATELY install and update the free antivirus
- check to see if this fixes the BSOD's
NOTE: If anyone knows of a link for a Panda Cloud Removal tool, please PM me.


OLDER DRIVERS PRESENT IN THE DUMP FILES
- Please update these drivers from the device manufacturer's website.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Windows Update exceptions may be noted below for Windows drivers:

Code:

point64.sys Tue Jun 29 04:54:31 2010 (4C29B4C7)
http://www.carrona.org/dvrref.html#point64.sys

AsIO.sys Mon Aug 03 03:03:16 2009 (4A768BB4)
http://www.carrona.org/dvrref.html#AsIO.sys

ASACPI.sys Wed Jul 15 23:31:29 2009 (4A5E9F11)
http://www.carrona.org/dvrref.html#ASACPI.sys

Rt64win7.sys Thu Mar 04 08:42:52 2010 (4B8FB8DC)
http://www.carrona.org/dvrref.html#Rt64win7.sys

If all of this doesn't work, then post back and we'll see about running Driver Verifier according to these instructions:



... Read more

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RELEVANCY SCORE 44

Hello,

I am trying to fix a relatives' computer which will automatically get a BSOD after they log into Windows 7. The specs of the computer are:

Dell INSPIRON N411Z, 6 GB RAM, Windows 7 Home Premium.

There was a yellow exclamation mark beside one of the Network Adapters called "Microsoft ISATAP Adapter # 11. I disabled it and rebooted but that didn't really do anything. I'm now quite sure what I was expecting to happen but it was something I tried. I am including the dump files. Any help will be appreciated.

A:Unexpected BSOD after log-in.

Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.

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RELEVANCY SCORE 44

So the past couple of nights I leave my PC on and get some sleep I've been waking up to Windows recovery notices.

If I could get assisstance in fixing this It would be appreciated. I've attached perfmon & minidump inside NT6 rar.

- x86 (32-bit) or x64 ? x64
- the original installed OS on the system? Y
- an OEM or full retail version? Full

- What is the age of system (hardware)? < 1 year
- What is the age of OS installation (have you re-installed the OS?) > 2 weeks

Thanks

A:Unexpected BSOD's

Quote:
"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps


STOP 0x116: VIDEO_TDR_ERROR troubleshooting

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RELEVANCY SCORE 44

Hello all,

I was doing some work in visual studio and had some mp3's and http file downloads running when my computer BSOD'd.

minidump has been attached but I can't seem to read it.

anyone have any idea what it says?

A:Unexpected BSOD

The stop code 24 is usually related to hard drive issue. Ntfs.sys, which is hard drive controller driver was blamed. Therefore, I would suggest you to run a disk check and hard drive diagnostic. Here are instructions:
To perform a disk check: Disk Check
To perform HD diagnostic: HD Diagnostic (please download diagnostic tool from the hard drive manufacture site).

BUGCHECK SUMMARY:

Code:
BugCheck 24, {1904fb, fffff880088e35d8, fffff880088e2e40, fffff80002cb4085}

Probably caused by : Ntfs.sys ( Ntfs!NtfsDeleteInternalAttributeStream+f8 )

Followup: MachineOwner
---------
PROCESS_NAME: System
Please remove Virtual CD program such as Deamon tool or Alcohol 120%, they use sptd.sys, which I found in the loaded drivers. Please use this tool to remove sptd.sys.
DuplexSecure - Downloads

Let us know if you need help

Tuan

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RELEVANCY SCORE 43.6

Hi everyone,
Two weeks back I bought a Alienware 14 got it with windows 8 later updated to 8.1 and all my drivers are upto date.
Currently I am facing with BSOD error "DRIVER_POWER_STATE_FAILURE"

I've zipped up all the dump files and the archive can be accessed from here: http://sdrv.ms/Lmz8aD

Thanks

A:Unexpected BSOD Alienware 14

Delete this file: C:\Windows\System32\drivers\tapoas.sys

Then open Regedit and navigate to here: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services

Find the subkey for tapoas.sys (you might have to look a little, since it could be named differently or as similar to TAP-Windows Adapter V9 - you will see a reference to the tapoas.sys inside the correct one) and delete the subkey.

Reboot.

Update:

e22w8x64 e22w8x64.sys Mon Dec 03 10:42:37 2012

then do the procedure here.

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RELEVANCY SCORE 43.6

We'll since yesterday for some reason I was playing Grand Theft Auto SA known as SA-MP the multiplayer plugin which lets you be able to play online on a server.So I was playing on a server and randomly everything froze all of the sudden making the screen go all blurry,etc the sound got bugged and It spammed one sound repeatedly so then I had to forcefully shut off my computer and restarted it turning it back on and the BSOD popped up I couldn't see what the error was but in that case I had went into safe mode and deleted the source of the BSOD and did a system restore which was successful/failed at some points then today when I start-up my computer it letted me log in and whatever I had ran a Advanced System Care I didn't have any antivirus for a week or so because mine had expired and so I had to uninstall Comodo Internet Security 2012 It was anyways not that good then I had to download AVG 2012 and activated it and ran a scan with Advanced System Care deep scan the errors gotten fixed and I have tested it with many other games and turns out that GTA SA,SA-MP is the only game which screen goes randomly black or freezes in the middle of nowhere which leads me to restarting my computer,Also I couldn't do anything with CPU-ID It didn't let me validate it at all I tried multiple times but All I got was when I tried running It said would you like to create a "System Error Report" and I clicked yes which made one on my desktop so I zipped it up with the RAR file so take... Read more

A:Unexpected BSOD happening

Possible out of date drivers that should be updated:
Code:
fffff880`07886000 fffff880`07891000 nvsmu nvsmu.sys Fri Apr 24 21:07:14 2009 (49F27E62)
fffff880`010a4000 fffff880`0111c000 nvrd64 nvrd64.sys Wed Apr 29 19:56:50 2009 (49F90562)
fffff880`08acd000 fffff880`08b45000 dump_nvrd64 dump_nvrd64.sys Wed Apr 29 19:56:50 2009 (49F90562)
fffff880`011c3000 fffff880`01200000 nvstor64 nvstor64.sys Wed Apr 29 19:57:30 2009 (49F9058A)
fffff880`07400000 fffff880`07451380 nvmf6264 nvmf6264.sys Thu Apr 30 13:45:59 2009 (49F9FFF7)
nvsmu.sys
nvrd64.sys
dump_nvrd64.sys
nvstor64.sys
nvmf6264.sys
Advanced system care (ASC) is known to damage the operating system and programs on the operating system. Please remove it if it is not already too late. If you continue to have problems, I would recommend Clean Reinstall - Factory OEM Windows 7 to resolve the damaged system from ASC.Many of us on the forums actually do not recommend automated optimization tools for Windows 7. Windows 7 does a much better job of handling its own optimization than its predecessors did. We especially do not recommend registry cleaning as an "optimization" step because automated registry cleaning causes more harm to the registry than it actually repairs.

In the future, if you need help optimizing Windows 7, please post a thread in Performance & Maintenance - Windows 7 Forums or follow the tutorial enclosed in that forum to Optimize Windows 7.

Crashes caused by a Component of IObit driver. I think ... Read more

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RELEVANCY SCORE 43.6

BSOD when moving Netgear wireless adapter WNA1100 from Dell Inspiron running Vista Home to another computer (HP running Windows Pro 8.1). I assume this is a driver problem? Unable to download driver upgrade as I cannot get an Internet connection. Any advice?

A:BSOD (IRQL UNEXPECTED VALUE)

I do not recommend using wireless USB network devices.These wireless USB devices have many issues with Win7 and later systems - using older drivers with them is almost certain to cause a BSOD.Should you want to keep using these devices, be sure to have the latest W7/8/8.1/10 drivers - DO NOT use older drivers!!!An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful. If you persist in using it, download the driver on another computer.Then copy it to a flash drive and carry it over to the other computer. As for the BSOD's:Please run this report collecting tool so that we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/When done a Notepad document will open with the name of the file and it's location. (By default it'll be a .zip file located on your Desktop)Simply upload the .zip file with your next post and we'll move on from there.If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/ 

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RELEVANCY SCORE 43.6

Hello good people!

I am definitely not a computer guru - thus my post here - but am learning. Built a few computers with some help from more knowledgeable friends. Can work thru problems with assistance.

So... I installed a fresh Windows 7 Professional 64 bit OS on my new custom system (hopefully you can see my system specs from my registration?) and have had intermittent BSOD's.... never while I have been working on the system.

Seems like they are always waiting for me in the morning when I revive my computer from 'sleep' mode.... or when I do the same after a period of non-use during the day.

I have attached the .zip file of the error report. It seems like there may be two targeted issues "caused by driver":
NTOSKRNL.EXE
PSHED.DLL
I have no idea what these are, what they mean, nor how to fix them. Can you help?

I sincerely appreciate your patience in working with me, a computer neophyte.

Thanks!

A:BSOD - Unexpected Shutdown Win 7 Pro 64

Hi. You may follow this.

http://www.sevenforums.com/crash-loc...d-problem.html

In the meantime and in between time, you could look into updating your chipset/motherboard drivers to latest available. Install latest bios if there's a new one too.

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RELEVANCY SCORE 43.6

I was advised to post the dumps, as in this thread: Unexpected Shutdown

Windows 7 Ultimate x86

Event log keeps giving an event 41 error, so that I get a BSOD, but everything happens so fast that the BSOD doesn't even show up.

I'm not even sure that a memory dump had been created..

A:unexpected shutdown BSOD

Good job! Pain55,

I placed a referal link to here back at your original thread.

I have to agree about those .dmp files. You need special programs to read them.
I have been looking at this link: Configuring the "Debugging Tools"

I hope once I read through it enough, and understand how to set up the tools on my machine I will be able to help more.

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RELEVANCY SCORE 43.6

I hope someone can help me with this problem. I have several machines running Win 7 32 bit. For some reason these machines will just freeze up or reboot, 2 to 3 times a day. Here is all the info that I have. Also I have 4 encoder and 1 decoder cards in these machines. All the drivers are updated to the latest, and I have MSE installed.

Once I reboot the machines I will get the following message: Unexpected shutdown:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: a
BCP1: 95B07018
BCP2: 00000002
BCP3: 00000001
BCP4: 82AEFCDE
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\040812-14328-01.dmp
C:\Users\Hybrid1\AppData\Local\Temp\WER-24140-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt


MiniDumps:


--------------------------------------------------------------------------------
System Information (local)
--------------------------------------------------------------------------------
computer name: XXXXX
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\windows
CPU: GenuineIntel Intel(R) Core(TM)2 Duo CPU E7500 @ 2.93GHz Intel586, level: 6
2 logical processors, active mask: 3... Read more

A:BSOD (Unexpected shutdown)

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP
We could also use some system information, which you can get easily by running msinfo32.
To do that go to start>run>type msinfo32>enter

When it is finished running go to file>save>name it and upload to us here.
You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:





Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.



To ensure minidumps are enabled:





Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\M... Read more

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RELEVANCY SCORE 43.6

This BSOD occurred when I changed the performance setting from 'Performance' to 'Power Save' in ASUS AI Suite 3. Can some one interpret the dump file (attached) please?

Thanks in advance.

Mak.

A:Unexpected BSOD error

I don't recommend using programs like ASUS AI suite as they can cause a lot of problems.

Anyway, the bugchecks you are having point to hardware.

Run these hardware tests:
Stress test your CPU with Prime95

I recommend running Prime95 for around 2 hours



   Warning

As with most stress tests your component's temperature will rapidly increase.
It is advised that you download a temperature monitoring program like HWmonitor
Keep an eye on your temperatures and stop the tests if it starts to overheat

Stress test your graphics card with Furmark

I recommend running it for around 30 minutes



   Warning

Furmark will increase the temperature of your GPU rapidly so keep and eye on your temperatures

Memtest86 will test your RAM



   Information

Run Memtest86 for at least 8 passes so we get enough information to confirm that your RAM isn't failing

Run a Disk Check to scan for errors



   Note

Afterwards go into an Elevated Command Prompt (Run as administrator) and type in sfc /scannow
If it finds errors reboot and run the scan two more times

Run SeaTools to see if your HDD or SSD is failing

Post back the results.

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RELEVANCY SCORE 43.6

I am not super technical but I am hoping I can find some answers here.

Emachines EL1333
Windows 7 Home 64bit

I just purchased this computer from Best Buy in December. Sometime in January it just started crashing randomly. It started with the monitor just suddenly losing the signal and I would have to force it to shut down. Then it started freeezing whenever I watched a video or played a game. The screen would lock up and the computer would make a stuttering noise and then I would get the BSOD. Now it just happens randomly (though I do still get it sometimes when watching a video).

A friend suggested it could be my video card driver. I have updated it to the most current one from the nvidia website and it seemed to work fine for a short time but now it is back to the same thing.

I have uploaded the files from the collection app but perfmon/report didn't give me any results.

Any help is greatly appreciated. I will try to provide any information that I can.

Thanks!

A:Unexpected Shutdown BSOD

Hello and welcome to 7 Forums,

Can you please enable Driver Verifier? (see information below)


   Information

Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu.

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it mak... Read more

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RELEVANCY SCORE 43.6

This has only happened once to me, but I'll attach the necessary files, if their is a problem, will this keep re-occurring? I only had a game running, Itunes and Documents open.

A:Unexpected Shut Down - BSOD :(

tcpip.sys was the cause of one of your blue screens, I'm not too sure on what this does, but from my search results it looks like a virus scan would be a good idea

The other seemed to be related to direct X, update all your direct X files, and check o see if your graphics drivers are update to date too

Someone else should be able to assist you soon too But I suggest you try these for now

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RELEVANCY SCORE 43.6

Hello Everyone ,
I got a problem today when the pc was on the sleep mode I come back home and I found the Blue screen
and here is my SF Diagnostic .
Thanks in advance .

A:BSOD Help (unexpected shutdown)

Code:
Host Name: ANAS-PC
OS Name: Microsoft Windows 7 Ultimate
OS Version: 6.1.7600 N/A Build 7600
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: Anas
Registered Organization:
Product ID: 00426-OEM-8992662-00010
Original Install Date: 7/15/2013, 3:55:09 PM
System Boot Time: 9/5/2013, 11:24:58 AM
System Manufacturer: HP-Pavilion
System Model: KZ776AA-ABF m9376.fr
System Type: x64-based PC
There seems to be a problem with your Windows activation. Please post this report: Activation Issue Posting Instructions

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RELEVANCY SCORE 43.6

Our server, running Windows 7 Professional 64bit as host for several Virtualbox guests, had a bsod last night, during the backup routine. This is the first time such a thing has happened since the server was put into production this March 2012. The bsod occurred while all the guests were shut down and the main guest, SBS2003, was getting copied.
Could anyone please let me know what happened?

This text was in the after-reset-boot-up popup "Windows has recovered from an unexpected shutdown":

Code:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA80541ECB30
BCP3: FFFFFA80541ECE10
BCP4: FFFFF80002DE4510
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\102412-14430-01.dmp
C:\Users\RnG\AppData\Local\Temp\WER-22152-0.sysdata.xml
This was in the Event Viewer System log, after the reset & reboot:
System, Error, BugCheck, event ID 1001

Code:

The computer has rebooted from a bugcheck. The bugcheck was: 0x000000f4 (0x0000000000000003, 0xfffffa80541ecb30, 0xfffffa80541ece10, 0xfffff80002de4510). A dump was saved in: C:\Windows\Minidump\102412-14430-01.dmp. Report Id: 102412-14430-01.
The zip contains the files from the Seven Forums Diagnostic Tool, as well as the two files mentioned in the after-reset-boot-up popup (these are in the bsod folder in the zip).
... Read more

A:Unexpected bsod on server

I noticed that the system events file in the zip only seems to go up to June this year. Here's an Event Viewer save with the last seven days' system events. The bugcheck error report shows at 10/24/2012 7:12:46 AM.

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RELEVANCY SCORE 43.6

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7100.2.0.0.256.1
Locale ID: 1055

Additional information about the problem:
BCCode: 50
BCP1: FD6AA008
BCP2: 00000000
BCP3: 8EC3D7F8
BCP4: 00000002
OS Version: 6_1_7100
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\071909-30890-01.dmp
C:\Users\Antes\AppData\Local\Temp\WER-54109-0.sysdata.xml
Files above
RapidShare: 1-CLICK Web hosting - Easy Filehosting

A:BSOD Problem ( Unexpected )

Link to a brief description of the error: Troubleshooting Windows STOP Messages

Run the built in memory diagnostic to see if that points to anything (at the bottom of the Safe Mode screen).

More details about when it does it and how often it does it would help - as would your system specs.

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RELEVANCY SCORE 43.2

Hi guys, I encountered BSOD for the first time. Very annoying. Right now I have to run this on Safe Mode in order to access the internet. I also noticed I can't use Firefox right now, and instead am using iE. I couldn't run the the performance scan report either (time out?), but I did attach the dump file (.rar). But here's what I have... any direction is appreciated. When I get a chance, I'll at least back up my files to my external HD while in Safe Mode, which seems stable enough so far.

Sony Vaio VGN-NW125J
Windows 7 Home Premium v6.1, 64-bit (I think I had to install it but it came with my purchase)
Intel(R) Core(TM)2 Duo CPU T6500 @ 2.10GHz 2.09 GHz

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF800030B4703
BCP3: 0000000000000000
BCP4: 000007FFFFFA0000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\041412-40653-01.dmp
C:\Users\Chetan\AppData\Local\Temp\WER-73382-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

A:BSOD trying to start Windows, gets to desktop then BSOD, then reboots

Since these just started, have you tried System Restore ?
Use Advanced Boot Options to select Repair Your Computer.

Using the System Recovery Options, select System Restore.

Run through the steps in OPTION TWO of System Restore

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RELEVANCY SCORE 43.2

I have been dealing with mostly random shutdowns with the occassional BSOD for quite a while.
I have run Memtest 86+ but cannot get it to scan more than about an hour and a half before it freezes. I am not too familiar with how this program is supposed to work but here is what happens. Computer booths up into memtest 86+ starts to run lasts about 15 seconds and reboots this happened twice more before it finally gets going so far I have gotten one error on one Bit at memory 2178.9 MB the assurance code is 154, if this means anything this error was generated after running for almost 2 Hrs. at this point the computer rebooted and ran for about 2 minutes before freezing the code was then 163. On another occasion that I ran memtest 86 the program froze with the screen showing withe lines on a blue back ground with a red bar at the top and a white bar at the bottom.
I have not been able to install the SF_diagnostic_tool, I get an error (see attached file) I have minidump files but don't know how to get them without sf-diagnostic. I am logged in as administrator
THe computer is as follows:
Motherboard: Asus M5A99X EVO
CPU AMD FX8120
Memory Patriot PSD34G16002
Video Card HIS icecube X AMD Radeon HD6950
Monitor Viewsonic VX24553
C: seagate 1TB
d: backup Westerndigital 1TB
E: Music drive Westerndigital 1TB
I hope someone can help getting very frustrated.
Thank you

A:BSOD and unexpected shutdown in Windows 7 64 Bit

Hi .
A single error is enough in my books the RAM cannot be trusted anymore, so posting the crash dumps wouldn't
be much helpful until we get rid of the failing module.

You describe a situation where you cannot test the RAM without the PC freezing, how are you loading MEMTest86+
i.e. via a CD / USB?

Start testing the modules one at a time and let each module complete between 8-10 passes or until errors are found,
whichever comes first. You can also determine whether it's a particular slot / module following this logic;








  
Quote: Originally Posted by Arc


Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

First run it with all the existing/installed RAM modules. If it comes with no error, all is good.

But if it starts showing errors, Stop testing. Errors/red lines means one or more RAM is faulty. But the fault may occur due to a faulty DIMM slot, too, which is a motherboard component. Using memtest86+, you can discriminate between a faulty RAM and a faulty motherboard.

How? Say you have two RAM sticks and two DIMM slots. You obtained errors at the test with all RAM sticks installed. Now, remove all the sticks but one. Test it in all the available slots, one by one. Continue the same procedure for all the available sticks.
How to make the inference that is it a RAM issue or it is a motherboard issue? Suppose you... Read more

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RELEVANCY SCORE 43.2

Hi

For a few weeks now I have been getting recurring BSODs. I ran a memory and disk check and the BSODs stopped for a few days. Then today I got another BSOD.

I'm also a bit confused as to how to read a minidump file. I used the program WhoCrashed and it came up with this:

6 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

pwipf6.sys (pwipf6, Privacyware/PWI, Inc.)

Not too sure how to update this particular driver.
Thanks

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 32 bit
Processor: Intel(R) Core(TM) i3 CPU 530 @ 2.93GHz, x64 Family 6 Model 37 Stepping 2
Processor Count: 4
RAM: 3548 Mb
Graphics Card: Intel(R) HD Graphics, 1550 Mb
Hard Drives: C: Total - 953766 MB, Free - 823059 MB;
Motherboard: ASUSTeK Computer INC., P7H55-M
Antivirus: avast! Antivirus, Updated and Enabled
 

A:BSOD unexpected shutdown error

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RELEVANCY SCORE 43.2

hi there.. i was expect your knowledge to fix my problem in my PC
after hanging may desktop,BSOD was appear and it boot up again.
and sometimes i was encounter unexpected shutdown. i check the processor and the fan and i clean it.
and i put a new heat sink. but didn't fix this problem.. what can i do.. i hope u can help me as soon as possible.. Thanks a lot.. hope your consideration ...

A:unexpected BSOD after hanging my computer

The zip you uploaded does not contain any crash dump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

BTW, all the events as per the event log is the same ...

Code:
Event[1023]:
Log Name: System
Source: atapi
Date: 2013-06-06T12:36:16.880
Event ID: 11
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: PadicaFamily-PC
Description:
The driver detected a controller error on \Device\Ide\IdePort2.
You are using the native controllers. Then what you need to rey is to unplug the device from Port 2 to another unused port.

Definitely a crash dump will help to go deeper, but you should try this at first.

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