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Ideapad 120S cannot create recovery drive

Q: Ideapad 120S cannot create recovery drive

Brand new Ideapad 120S purchased last Friday.Just got around to powering up. Went into Windows 10 to create a recovery drive and get the common non-descript error "A problem ocurred while creating the recover drive". First I used a 16GB PNY in the rightUSB port.Second I tried a 32GB SanDisk in the left USB port. What do I do now? The laptop appears to be working.

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Preferred Solution: Ideapad 120S cannot create recovery drive

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)


I have seen that on older models with emmc drive, there was an available m.2 slot on the motherboard where you could put in an m.2 drive. Can you do that in the ideapad 120s? I have the 11 inch model with emmc drive soldered to the motherboard. Thank you.

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I am a new owner of a Ideapad 120S purchased yesterday on Black Friday.I have mostly owned Dell laptops previously. I am guessing that when I power the laptop the first thing I need to do is create a backup on a USB flash drive. Any gotchas I should know about?    

A:new owner of Ideapad 120S

Yep, backing up is a good practice.  
Other than that, you should be good to go.  Enjoy your new machine!

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Hello, Yesterday i bought Ideapad 120S-14IAP and i have a problem with FN key. It does not work at all.  I installed Windows 10 Pro x64 , after that,  i installed all drivers from lenovo website. Windows is up to date.I tried a usb stick with Ubuntu 16.04  and FN works perfectly.  Seems to be a driver problem.I thought it was a fail driver. I dont know. PS. In BIOS is enabled FN key.     

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=( I would have gladly paid another $25 bucks for that 70 connector. Do you guys think it's wired up? 

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so yesterday afternoon, I was watching a youtube video and realized that the spacebar was no longer functioning as a play/pause button. I then realized that none of the other keys were working other than the power button. I followed the troubleshooting steps here. I did the last step, which seemed to work for a short time, yet when I went to youtube again and used the touchpad to forward the video, the keyboard stopped working again. I went to do step 3 again, but this time, it would continuously enter one letter. I shut down my laptop 3 times, and the same thing happened all 3 times. finally, I let the battery drain and powered it on this morning. the keyboard can no longer be fixed by use of step 3. I am using the on-screen keyboard now which is very time-consuming and which has been working throughout this entire process.

A:help! ideapad 120s keyboard not working

Hi mgloria,
Welcome to the Community Forums.
Would connecting an external USB keyboard work?
As mentioned on the guide, " If failed keys do not work, the issue should be PC hardware issue with high possiblity" , you may need to call in technical support for the issue.
Update us how things go.

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Hi, i have a new lenovo ideapad 120s i just install win 10 pro but mai shortcuts key for volum, brightness, airplane mode, etc. is not working even when i press FN key +F1, F2,F3......etc. If some one knows to help me

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halo all,i have ideapad 120smodel : 81a4intel celeron N3350i just bought on January 2018. after using it for about one week, the notebook system running very slow. i only open 2 applications, microsoft edge and Word. and it just oftenly lagging for about one and two minutes. the worst can be 5 minutes. what happened actually?very confuse???

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Now I don't actually know if this is the correct subject to put this on, but when I looked for it the settings it said my laptop is an Ideapad 120S-11IAP, so this is close enough. Essentially the title. Usually happens when I'm playing games set in a Google Chrome window (likely HTML urls). Help would be appreciated, as it's annoying as hell to want to peek at a Youtube video and then go back to the game to see my progress has been lost.

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I brought my laptop less than 2 weeks ago and earlier today I couldn't use my keyboard I have no idea why as i haven't been into my settings. Are there anyway my keyboard would work again. Is it frozen please I would try  anything that could help thanks Best regards 

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This IDEAPAD 120S I purchased from Best Buy recently has only 32GB HD. I purchased a 64GB expansion sd card however the update to Creators Update still says "need 8GB free". With a barebones fresh install there is very little free HD space for the update. Thanks,

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How can I create a USB stick for system recovery for a 110S-11IBR laptop running Windows 10? When I start the system with the Novakey it offers a menu to restore from a system image, but no option to create an image. When I use the Novakey from within Windows 10 nothing happens. The "Onekey Recovery" software that is mentioned at many places apparently is not installed. Neither the icon nor any program with this name can be found anywhere on my system. I bought the system only recently (12/17/2016) and have not done anything with it yet that could have deleted that SW. Do I have to download and install it?

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Nowhere in the documentation, web site is any info about what kind of controller and hence what size SD cards this model is supporting.Even Lenovo tech support doesn't know that info!I am really hesitant to buy a SDXC card of +32GB only to find out it supports on SDHC cards, thus limited to 32GB... thanks for any useful info, Ralf

A:What kind of SD card controller is in a Lenovo IdeaPad 120S-11AIP? SDHC or SDXC compatible?

Hi ITWorxLA,
Welcome to the Community Forums.
As per system overview :
IO port: Memory card slot (SD/SDHC/SDXC/MMC)
Platform specification:
One microSD Card slot, supports up to 2TB
Usually there would be stickers on the box or laptop to indicate the format it also supports.
You can try to find/borrow  a spare 32GB SDXC to test first before purchase.
Hope this helps answer your query.

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I am working on my sisters Toshiba L655d-S5055 notebook. windows 7, 3gb, amd v120 processor, 250gb drive. Started with error msg at boot "encountered a problem communicating with a device at startup......". Couldn't get by this error. took out drive, inserted into usb-enclosure, and tested. numerous sector errors. She has also lost the recovery disks I made for her. I used partition software to scan just the recovery partition, and there are no errors reported there. What I would like to do, is to copy to a flash drive, or make new recovery dvd's from this recovery partition; then I can use the coa from the back of the notebook (if necessary) for full install onto a new hard drive. However, I can't use the toshiba notebook for this; I can only use my desktop pc for the xfer; using the toshiba hard drive as a usb external drive, and the toshiba media creator software will not install onto my desktop pc (doesn't give me a reason). I would prefer to go the dvd-route, but flash drive would be ok, too. Any info is appreciated. thanks.

A:how to create recovery dvd's from recovery partition mounted as usb-external drive

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This “HowTo” provides information and instruction how to create a USB recovery media flash drive using the Toshiba recovery ISO image files or Toshiba Recovery discs (DVDs)

To create a USB recovery media flash drive, a USB flash drive with at least 16GB disk space is suggested (depends on the size of the ISO images or recovery discs).

Note: Since 2015 the ISO layout has changed and a different procedure must be processed to create the USB media. The new recovery media type can be identified by the names of the ISO files.
More info: http://aps2.toshiba-tro.de/kb0/HTD4103KB0000R01.htm

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My Laptop came preloaded with Windows 7 Home Premium and I would like to create system recovery disks. I have a drive labeled RECOVERY (D. How do I create recovery disks from this drive?

A:Need to create system recovery disks from RECOVERY (D:) drive

We know nothing about your laptop, so it's hard to say. Who made it?? What model?

You probably have to access some program, either from a choice in your list of programs or through a particular keystroke during the boot process. Look in your list of available programs for something related to recovery or consult your manual.

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I'm in the process of moving to an SSD and need to create a backup drive in order to repair the BIOS after transferring everything. However, when I try to create one - the create a recovery drive program won't recognize the flash drive I have connected as a flash drive.

I first tried with a SanDisk Cruzer which apparently had a quirk in that it shows up as a hard drive instead of removable flash drive. That seems to be well documented on forums all over the place and there is no fix.

So, I purchased a cheap 8 GB stick (no brand) and Windows (I'm running 8.1 x64) recognizes it as a removable disk. However, the create a backup utility still won't recognize it. I've found some random fixes that have worked for some (such as plugging it into a different USB port) but nothing has worked for me so far. I've tried doing it with the "copy the recovery partition" option both checked and unchecked.

If there's no solution to this wonderful "quirk" of Windows, then is there something else I can do to repair BIOS? Seems like there's not a fix to my problem out there...

So as of right now, I tried using HPs recovery software which seems to do the same thing as copying over your entire recovery partition. That didn't work either. However..when I had both USB sticks plugged in the Windows supplied utility recognized the SanDisk Cruzer when I checked the "copy the partition" thing...so this might be solved.

A:Create a recovery drive won't recognize flash drive

You might save yourself a lot of aggravation by down loading a free copy of Macrium Reflect, you can make a Disk Image that can be restored to any drive it will fit on. or just copy/clone to your SSD. just make sure your current drive doesn't have more data than will fit on the SSD, Reflect will adjust the C: partition size

The recovery USB needs to work they are not created equal if Reflect doesn't recognize it get another one that will. I can't help you with the other program you are using Reflect is known to work for everyone.

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So I tried to create a recovery drive on my new laptop (Acer V3-772G, Windows 8.1) and got this message:


We can't create a recovery drive on this PC.
Some required files are missing.

Then I tried the Acer Recovery Management to "Create Factory Default Backup"
and it said:


Hard drive configuration is not set to the factory default. Backup aborted.

I partitioned the hard drive immediately, is this all related to this and just making one big partition again will resolve the issue?

A:Create a recovery drive

Just a small update and mods feel free to merge the two posts, I don't think I can edit the first one...

I found someone with the same issue and this worked for him:


1. diskpart
2. select disk 0
3. select partition 1
4. assign letter=R
5. exit
6. reagentc.exe /setreimage /path R:\Recovery\WindowsRE /target C:\windows
7. Try create a recovery disk to see if it works

I get to step "3. select partition 1" fine but at step "4. assign letter=R", I get: "There is is no volume selected". Which volume do I need to select?

So i just checked which volume C: is and selected it but got this message:


Virtual Disk Service error:
Assigning or removing drive letters on the current boot or pagefile volume is not allowed.

Which makes sense....

Disks: HDD and my SD card.
Partitions: Partition 1 is the Recovery partition
Volumes: Dvd drive, C:, ESP volume and SD card

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Is there any way past the message "We can't create the recovery drive" when using Create a Recovery Drive?

It worked for me, once. But since then I've been unable to recreate this trick.
It works if I uncheck "Back up system files to the recovery drive". But since I've already had a few instances of "Critical File Corruption", it seems like a good idea to have a backup of those system files...

A:We can't create the recovery drive

Hi, You may prefer to simply download an iso and create a bootable medium from that.

And in place of system imaging using Windows 7 Backup and Restore, 3rd party disk imaging is recommended e.g. Macrium Reflect (free) + its boot medium + external storage. It's been found more reliable and much more flexible than Windows 7 Backup and Restore.

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I've tried sfc / scannow, reinstalling windows, working with windows help desk, and computer manufacturer. Nothing works. I've tried different USB keys always larger than 16 gb. I've searched a lot of Internet sites. Any suggestions?

A:Can't create a recovery drive.


Can you give us some info like what the exact error message is, error reports from Event Viewer etc ?


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I have a brand new precision 3510 ( win10 64bit ) and as instructed tried to create a recovery drive through windows.
The problem is that when having the "backup system files to the recovery drive" box checked, the process is stuck at please wait.
When I uncheck the box the usb flash  is found and recovery is created, but the size is only 378 mb and obviously does not contain the system files, making it almost useless.
Any solution?

A:not able to create a recovery drive

I think I would start by running a System File Check.  If one of the system files is not accepted it might cause a problem.
Open an administrative command prompt and type the command below.  Let it finish and let us know what response you get.
SFC /scannow
What size USB drive are you using?

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I created a usb recovery drive in W10 1511, but now have updated to W10 1607 (anniversary update). I want to update my recovery drive to that level, but get an error message that some files are missing and cannot create a recovery drive. How to solve?

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I created a usb recovery drive in W10 1511, but now have updated to W10 1607 (anniversary update). I want to update my recovery drive to that level, but get an error message that some files are missing and cannot create a recovery drive. How to solve?

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Today I tried to create OS Recovery Drive of the Win7 HP 32bit on my Toshiba laptop
The Toshiba "Recovery Media Creator" calculated I will need four 4.75 GB DVDs ... not a problem!

while creating disc #1 the Toshiba builtin tool showed this alert
(copied with Ctrl+C while the alert was the focus)

TOSHIBA Recovery Media Creator
Failed to open the following file. Q:\!V6_00_03.VRP ( Error Code: 020123-F1-00000000 )
The only option during the stalled create drive process was to "abort"
There is no trace of 020123-F1-00000000 on sevenforums.com so I did a DDG search for 020123-F1-00000000."
... ie, 020123-F1-00000000 at DuckDuckGo

First item on DDG results { toshiba error code 020123-f1-00000000 - Tom's Guide }
took me to toshiba error code 020123-f1-00000000 [Solved] - Laptop Tech Support
"Laptop_Nerd" is of no help at all !
I dont want to (cannot) reinstall Win-7 just yet, it is the ONLY internet PC I have.exposed to the web)

From there I looked at (links from the original "Toms Guide" web page)
How To Fix 00000000 Error?
... offering this ...

I am really out of my depth now, and don't want to risk damaging the original recovery partition.
Just noticed ...

Failed t... Read more

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My laptop came with W8.0.  I upgraded to W10 home. But I have to rebuild due to a virus. The only way was to restore W8.0 back then go thru the entire upgrade. Does anyone know how to re-create W10 in the recovery partition? This would save a great deal of time since W8.0 is history!

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I want to create a new System Recovery Dri ve. Require a 32 GB HP Pendrive. Unable to decide which model of HP Pen-Drive Would be best in terms of quality and long term usage. Please Help!

A:To create System Recovery Drive

Hi, Please use one from a reliable vendor, My suggestion       https://www.amazon.com/Corsair-Flash-Survivor-32GB-CMFSV3-32GB/dp/B006B7R8ZG For speed and its strong case. Regards.

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Hi, I just purchased an Acer E15 model laptop, and I can't seem to create any recovery media using a Lexar 16GB USB 3.0 drive. The entire process is gone through like the recovery creation tool is actually writing to the USB drive, right down to formatting it and having me wait for it to copy over to the thumb drive, but at the very end it says that it failed to create the drive. I haven't been able to find any references to this problem for Win10, though I did find a bugfix that was posted for Win8.1. So I am wondering if that bugfix would work in my case even though I'm on Win10. Otherwise... how can I either obtain or create a recovery drive?

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Note to Mods: If this is not the appropriate forum please feel free to move it ...(I'm new here) ... Thanks

I recently bought a Dell Windows 8 desktop. I upgraded the desktop to Windows 8.1. I want to create a recovery drive using a DVD rather than a flash drive. (I understand Microsoft wants you to create recovery onto a flash drive rather than a DVD. Not sure why.)

I found several places on the net which discuss just how create recover onto a DVD. They suggest that I do a search on "Windows 7 file" and this will display an option to click on "Windows 7 File Recovery" ... and that will lead me through the steps to create my recovery onto a DVD.

Problem is "Windows 7 File" is not found. How do I get this onto my Windows 8.1 system?

Hope this makes sense........ Thanks for your help.

A:Can't create recovery drive on DVD using Windows 8.1

Windows System image has been moved to File History.

System Image Recovery - Restore Image on Computer in Windows 8

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Hello, I recently got an Asus laptop with Windows 8. After installing a few things I thought I should make a recovery drive since the computer didn't come with one. I followed this guide and I had to create the recovery partition following what the guide said as I found that I did not have one. So I continued on after it was done creating it and went ahead to create the recovery drive. It said I needed to have atleast 16gb free on it, and thankfully I purchased one with 32gb so that was alright. Now I have been waiting for it to copy the recovery partition, and it just doesn't seem to be working. I left it on for 6 or so hours last night, and closed the laptop and went to bed without turning it off. This morning I let it run for 2 more hours, and it is just sitting right close to the end without making progress. Now I am curious if I did something wrong, or if I just need to let it sit longer. Any tips on this would be appreciated.

My second question is that I have purchased a 250gb ssd drive for my computer to help speed things up. My plan for this was to get everything ready with a recovery drive, and then switch out the drive the OS is on and switch it out for the ssd, then use the recovery drive to get windows back. Will this all workout this way, or is there something else I should be doing?

Thanks for reading, any advice is much appreciated.

A:Cannot create recovery drive + A few other questions

1) When making a Recovery Drive with
Recovery Drive - Create with USB Flash Drive in Windows 8
if the app stops working as your did, exit the app, & reboot, after reboot start the app, this time app should finish.

2) No, you need to make the OEM Recovery disk.
Have you made the OEM manufacturer's Recovery Disks?


We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
& made the Startup Repair CD. (Windows 8 only)
Recovery Drive - Create with USB Flash Drive in Windows 8
System Repair Disc - Create in Windows 8 (Windows 8 only)

I would recommend you making the OEM manufacturer's Recovery DVD's or USB drive.
To make ASUS Recovery disk download BACKTRACKER.


Originally Posted by ASUS

Using the Support DVD to restore system recovery.

About the Support DVD :
The Support DVD includes an image of the operating system, installed on your system at the factory.

You can order the Microsoft official OEM Recovery disks from the ASUS OEM manufacturer's website.
Essentio Recovery Software

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hello. I have a 1gb usb drive that I want to install gparted and other tools that can be used to recover Windows7 (and XP) from unbootable problems. so far i have gparted on my list, but what I want to do is install DamnSmallLinux (100mb) as the base OS and install all other linux based windows tools that will fit on this drive on this drive.

is this possible?


A:create recovery tool on 1gb usb drive?


Have a look at this tutorial at the link below.

Install Windows 7 from USB Pen Drive/External Hard Disk Using Grub4Dos

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Can't create a Recovery Drive with System files. I get the error msg "A problem occurred while creating the recovery drive" so I created one without the System Files. I want to get on the list so; hopefully, Microsoft, will have a fix soon and I can get a good Recovery Drive. The Windows 10 upgrade installed clean and all my applications are running fine so I figured it would be a good time to make a Recovery Drive. I have Backup running to a LAN disk but as I understand it, that only backs up user files.

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Sir I need some help here.I cant use my HP Create Recovery Media. I cant create recovery media by USB flash drive or by CD.  everytime i tried to do it, it corrupts my flash drive.i tried to reinstall my windows 7 system and when the installation finished and reboot, something pops up like a DOS command for about 1 to 2 seconds and then disappears as you can see the message below.maybe its because of this that I cant create a recovery media.im planning again to reinstall a clean copy of windows 7. 

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I have an HP Mini 110 and I want to create a recovery flash drive using whatever is on the hard drive now. I've read all kind of different articles and posts on this but can't find one which tells me how to use what's on the computer to do this. There is a recovery partition on the hard drive and the OS is XP SP3.

A:How do I create XP recovery on flash drive for an HPmini


The hard work is done - The recovery partition is your image so all you need to do is use that and get it over on to a USB device. I usually use my own images and for this you'll want BartPE.

Give it a Google and see what you can do!

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My son is running Windows 7 Pro on a sad little 1 Gb RAM PC 3.4 GHz and of course it is somewhat underpowered and the PC is badly in need of a formatiing anyway..

Problem is I can't get to a Format command anywhere??????

I can get into BIOS OK, set the DVD as first boot option but when I save it (F10) and then it reboots, the screen always comes up with the "Start Windows Normally" option! I can reach the "boot from any CD/DVD option but for some weird option the arrows on the keyboard will not alow me to move away from this latter choice yet the board works fins with everything else.

I can't get it to boot from the original Win 7 CD, Windows Vista or even Pro OS's ................ so of course again cannot get to the format command.

I have created a System Recovery Disc but I am not 110% sure how to use this disc but nonetheless cannot seem to find an option for formatting there anyway.

So how can I format this C Drive when

Any help much appreciated ....................................

A:Cannot create data recovery disc to let me format C Drive

Formatting beforehand has not been needed since around 2000. It is part of the installation. Start the installation and all will be well.

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Not that computer savvy but can get some help to do it.
Would like to create a restore drive, cd, dvd, etc .in case this machine gets corrupted severely and would need the drive wiped clean.
How to find out how large of a hard drive , or thumb drive to get,
How to do it.
Does it save all the files and favorites places.

A:recover, create recovery disc or hard drive

I think what you are looking for is a full backup of your computer in case something goes wrong.
Is this what you want to do?

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I just bought myself a Microsoft Surface Pro 4. After switching it on and going through the initial setup, one of the first actions I want to do is to create me a recovery drive (on a USB stick).

So I start the Recovery Drive wizard but after a minute or so of "Please wait..." I get:
"We can't create the recovery drive
A problem occurred while creating the recovery drive"

Hallo, Microsoft? WTF is this supposed to mean? Why can't I create me such a safety net on a brand new plain vanilla SP4? I haven't done or installed anything, yet, that could possible interfere with that process. So why is this not working as one would expect?

And why is there not the slightest hint WHY this is not working or what kind of error occurred here and what one could possibly do to fix this?

A:Brand new Microsoft Surface Pro 4 - can't create a Recovery Drive!?!

I hate those generic error messages without any explanation or error code

Meanwhile, did you try another USB drive just in case?

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hi, I was trying to create recovery image using HP recovery Manager. I was seeing an option to write into USB FALSH drive or DVD.  When I had inserted external HARD drive, HP recovery manager was not detecting . After that I had inserted PEN DRIVE which was detected by recovery manager. Does it mean I should use either PEN DRIVE or DVD to get the image ?I understand it meant for PEN DRIVE , but I dont why I can not export it to exteranl hard drive ? Product numberX3C61PAProduct nameHP Notebook - 15-ay083tu 


View Solution.

A:Create recovery media - not detecting external hard drive

>>> Does it mean I should use either PEN DRIVE or DVD to get the image ? Hi, It supports USB pen drive or DVD only and external HDD is not a pen drive. Regards.

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Has anyone ever created a USB Bootable Flash Drive of their Vista HDD Recovery? If so can you help me create mine? I know you can do it for newer OS and that Toshiba provides a tool to do this.


A:Satellite L300D-13S - how to create USB Bootable Flash Drive for Vista Recovery?

Something like this is not possible. I have older machine tool and I can confirm that USB recovery media cannot be created DVD only.

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T540p, Windows 7 Pro When I run the "create recovery media" tool, I am given the error: "No (sic) enough temporary space in C drive, Create Recovery Media will exit now." I have 89GB free on my 256GB SSD. My Recovery Partition is 16GB. How much free space do I need?

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I'm using the Dell Key Creator I downloaded from Dell to do a Factory restore of Win 7 on my Inspiron 545s.  When I start the machine the screen freezes on the Dell logo and doesn't respond.
Also, I have a friend's Inspiron 5010 which needs to be restored and I can't find the download section where I entered the service tag to get the correct key for his machine.

Cheers in advance,


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Hi.I have an IdeaPad 310 that shipped with a 2TB HDD that I would like to replace with a 512GB SSD.After speaking with Lenovo support i was under the impression that I should be able to use OneKey recovery to create a USB recovery image, swap the drives over and use System Retore to load a factory fresh OS on my SSD. I have prepared the Recovery USB drive. I am in the process of trying to initiate the OneKey Recovery system restore. This is where i run into problems. OneKey does not pick up my USB drive recovery image.Ok - perhaps the USB drive is not configured as a bootable device. I have used DiskPart to reformat the drive to NTFS format and make the boot partition active (diskpart active). My USB drive is too large to format as FAT32...NTFS is not compatible with UEFI...(?)... So in the BIOS I have selected Boot Mode as Legacy..., Disabled UEFI... USB is enabled.Now when i run OneKey recovery --> System restore... UEFI network boot does not start up, but i receive an error that no OS was found, remove drive and restart (or words to that effect..). What next? Do i need to Format in FAT32 in order to boot from the recovery drive?  

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Hello, I've used the recovery media creator to create a USB flash drive recovery media.

If i then use that to restore the Windows 7 installation onto a new hard drive (as SSD) will that drive itself have the recovery media partition on it?

So if I then lose the USB stick could I restore again by holding down zero when powering on?

Or does it recover the Windows partition and nothing more?

Thank you

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Dear Dell,
I am trying to create recovery discs from "Dell backup and Recovery application" however when i was asked to insert the second DVD,the optical drive keeps rejecting the DVD. The application will not continue to burn the second DVD and appears to be frozen. I tyied with different brands/makers of DVD and also -/+ R. Unfortunately .Issue remains. I was able to find this article   593906  Published on 2013-01-21  ( relative link http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&cs=19&docid=593906&doclang=en&l=en&s=dhs   ). Although i have done the updates ,i am still not able to create recovery discs !!   Current Issue:  after inserting the  3rd Disc application gives the following message "Dbr.exe -No disc found" and stays there and rejects the DVD.  I spoke with Dell's Greek Support team. I was told that warranty does not cover sw support even if my unit is less than a week old. Furthermore i was informed that although "Dell backup and recovery" application says DELL is not actually a Dell product thus they can't support it. They suggested my to use windows 7 file recovery instead (which needs at least 8 DVDs !). As you can understand this is a workaround and not a Solution.
I hope that someone from Dell is going to look into it and revert with a specific answer and permanent solution.   (Model  : inspiron 15  3521)&... Read more

A:Dell Backup and Recovery is Unable to Create a Recovery DVD on Windows 8

Hi ylikonomos,
You can try to uninstall and re-install Dell Backup and Recovery Manager and Dell Support Center. Follow these steps: 

Press Windows+ 'X' key on the keyboard.
Select 'Programs and Features' from the context menu that appears on the left bottom corner.


Uninstall Dell Backup and Recovery Manager and Dell Support Center from the application list.

Hereafter, check the BIOS version installed on the laptop. Press Windows + 'R' key, type msinfo32 and press Enter.   Locate the BIOS version. If it is A04, the BIOS update is not required. If not, update BIOS. Before flashing the BIOS please check the following:* No external devices (printer, USB drive, SD card, DVD) should be connected.* All other programs should be closed and documents saved.* The AC adapter and battery should be connected during this process. The battery should be 10% or more than 10% charged.  
Here is the link for BIOS update: http://dell.to/VBwSAh. The laptop will reboot after this update. Visit this link: http://dell.to/VBz1fr and click Dell Support Center. Download and install the application. Once done, visit this link: http://bit.ly/UUjIs0 and install Dell Backup and Recovery Manager. Reboot the computer and check if you are able to create the recovery media.
Please try these steps and share the status.

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Does anyone have a resolution for this issue of all options disabled:  All the options are disabled.I've have tried to Create Recovery USB flash drive using the HP System BIOS Update Utility.MY HP 350 G1 will not boot. CapLock blinks twice. Need to Recover the Bios with the above procedure.I've attempted to create this uSB flash on 7 different pc's. Does not work.  

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Hi all

I had this in the wrong section earlier and got no help, so trying again here. I'm trying to create a Recovery disc on a USB pen drive for my laptop (Asus Zenbook), as it doesn't have a CDROM. I'm following the instructions here to create the recovery disc on a USB pen drive. The problem I have is that when I look in the C:\Recovery folder, it looks empty to me. And yes, I have run the command prompt as Administrator. I can't proceed without this step in the process.

Can anyone help?

A:Why is my C:\Recovery folder empty? (trying to create Recovery Disc)

That partitcion is hidden. Use backup from controll panel or try mini tool partitcian wizard home edition.

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Hi all I'm new here, so I hope this is the right sub-forum for this question. I'm trying to create a Recovery disc for my laptop (Asus Zenbook), and as it doesn't have a CDROM, I'm following the instructions here 95 - Make a bootable Windows Recovery USB Flash drive from a Windows 7 system - RMPrepUSB to create the recovery disc on a USB pen drive. The problem I have is that when I look in the C:\Recovery folder, it looks empty to me. And yes, I have run the command prompt as Administrator. I can't proceed without this step in the process. Can anyone help? thanks

A:Empty C:\Recovery folder when trying to create Recovery Disc

We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
& made the Startup Repair CD.
startup repair disc-create

Did you make the OEM manufacturer's Recovery Disks?

Before you start make your Recovery disk.
Disable Boot Booster in BIOS setup before you perform system recovery from USB flash disk, external optical drive or hidden partition.

1. Press <F9> during bootup.
Ensure to press <F9> only once during bootup.
2. Select the language you use and click to continue.
3. Repeat the step 1—2 in the previous section.
4. Connect a USB storage device to your Eee PC and click Backup in the Recovery System dialog box to start the recovery files backup.
The size of the connected USB storage device should be larger than 16GB.
Memory cards are not supported for this function.
A dialog box appears as a reminder if you have not connected the USB storage device for system recovery backup to your Eee PC.
5. Select a desired USB storage device if more than one USB storage device is connected to your Eee PC and click Continue.
6. All the data on the selected USB storage device will be cleared. Click Continue to start the backup or click Back to backup your important data.
You will lose all your data on the selected USB storage device. Ensure to back up your important data beforehand
7. The system backup starts and click OK when done.

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