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FBI warning with shutdown on safe mode

Q: FBI warning with shutdown on safe mode

My wife's computer has the FBI warning virus and I am unable to boot to safe mode with networking or safemode. I am able to boot to safemode with comand prompt, but not sure how to proceed from there.

Appriciate any support.


Preferred Solution: FBI warning with shutdown on safe mode

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: FBI warning with shutdown on safe mode

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your malware problems.I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer. NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.How to tell > 32 or 64 bitPlug the flashdrive into the infected PC. Enter System Recovery Options. To enter System Recovery Options from the Advanced Boot Options: Restart the computer. As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears. Use the arrow keys to select the Repair your computer menu item. Select US as the keyboard language settings, and then click Next. Select the operating system you want to repair, and then click Next. Select your user account an click Next.To enter System Recovery Options by using Windows installation disc: Insert the installation disc. Restart your computer. If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings. Click Repair your computer. Select US as the keyboard language settings, and then click Next. Select the operating system you want to repair, and then click Next. Select your user account and click Next.On the System Recovery Options menu you will get the following options:Startup RepairSystem RestoreWindows Complete PC RestoreWindows Memory Diagnostic ToolCommand Prompt[*]Select Command Prompt[*]In the command window type in notepad and press Enter.[*]The notepad opens. Under File menu select Open.[*]Select "Computer" and find your flash drive letter and close the notepad.[*]In the command window type e:\frst64.exe and press Enter Note: Replace letter e with the drive letter of your flash drive.[*]The tool will start to run.[*]When the tool opens click Yes to disclaimer.[*]First Press the Scan button.[*]It will make a log (FRST.txt) [*]Second Type the following in the edit box after "Search:". services.exe[*]Click the Search button[*]It will make a log (Search.txt)[/list]I want you to poste Both the FRST.txt report and the Search.txt into your reply to meGringo

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My PC shuts down with no error message with no warning, I don't know what else to do, I've tried Spybot, AdAware, Spyware Terminator, AVG, VundoFix plus a few online scans... I'm on the verge of formatting the hard drive, but if anyone can see what the problem is B4 I do that, I shall be grateful...Thanx, Here's the log:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 4:16:29 PM, on 12/20/2008Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16705)Boot mode: Safe mode with network supportRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\SYSTEM32\WISPTIS.EXEC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\ctfmon.exeC:\Program Files\Mozilla Firefox\firefox.exeC:\Program Files\Apple Software Update\SoftwareUpdate.exeC:\WINDOWS\explorer.exeC:\Program Files\Trend Micro\HijackThis\HijackThis.exeR0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = htt... Read more

A:PC shuts down w/no warning if not in safe mode.

Hello! My name is Sam and I will be helping you. In order to see what's going on with your computer I may ask for you to post various logs from the tools that we will use to resolve your issue. Please also share with me any information about how your computer is reacting and behaving each step of the way as we work through this process.Please download random's system information tool (RSIT) and save it to your desktop.Double click on RSIT.exe to run it.Click Continue at the disclaimer screen.Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)

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what does this mean. i would like to turn off whatever it is that does this because it is not letting me get to the site i want.

here is the full text

Warning: SAFE MODE Restriction in effect. The script whose uid is 99 is not allowed to access /home/sites/home/includes/mysql_vars.inc owned by uid 111 in /home/sites/home/web/header.php on line 13

Fatal error: Failed opening required '/home/sites/home/includes/mysql_vars.inc' (include_path='') in /home/sites/home/web/header.php on line 13
any help would be great

A:Warning: SAFE MODE Restriction in effect.


Could you plz post about your system specs please. What OS? When does this error msg come up? When did this start?

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Hello Bleeping Computer.
I'm running Windows 7 Home, 32-Bit
This morning I was infected with a fake FBI warning message:
"This PC (Windows 7, 32-Bit) is blocked due to at least one of the reasons specified below..." 
I powered down, then attempted to reboot in Safe Mode.  It wouldn't restart in Safe Mode, instead it restarted in Normal Mode, the screen went blank white, then redirected to the same fake FBI Warning message.  I'm unable to proceed beyond this fake FBI warning screen.
I have access to a clean PC and external USB flash drive, and with your help I'm ready to follow your detailed instructions to remove this infection.
Many thanks in advance!

A:Fake FBI warning, unable to boot in safe mode, please help

Select System restore
If you have a previous restore point ,restore it and let me know if you can boot now

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I have xp professional sp3.
My system spec. in brief:
CPU: amd 64 x2 5000 (temp around 45 degree c measured by Everest)
mobo: msi k9n2 plat.
memory: adata 2g*2 in dual channel
display: dual 9600gt in sli and physx on (driver-185.85, temp 52 degree c)
psu: corsair 620HX
attached with: 4 internal HD, 3 optical (2 ide 1 sata), 4 external HD (usb).

My pc can be on whole day running applications (e.g. bittorrent) in Normal mode. But when it was turn on into Safe mode, it got suddenly shutdown in about 3

minutes. Have no idea what was the cause. Please help.

p.s. forgive me about my bad English.

A:sudden shutdown in xp safe mode

for sli you should be up here at a min.


you would expect it to shut down in normal mode before happening in safe mode

check if there is anything listed in the event viewer at the time of the shutdown

check your temps and voltages in the bios and post them

check for an infection

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hi, i am having trouble wth my computer. i don't know much about computer. actually if i want to restart it, it keep showing me "Warning! Now system is in safe mode. Please re-setting CPU frequency in CMOS setup." but if i plug off the power supply cable, and put it back, the warning was gone. but, then if i wanna restart it again, that warning will appear again..
so could anyone help me what should i do with this problem ?

thank you...

A:Warning! Now system is in safe mode. Please re-setting CPU frequency in CMOS setup.

The battery on the motherboard is probably dead. It's a coin-shaped and -sized silver metal lump on your computer's motherboard. Pry it out (make sure the computer is off and make sure you don't break anything) and take it to your local electronics/computer/watch store. They should be able to give you a replacement.

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The Specs

Fujitsu Siemens Amilo XI 2528 - all components default:
Around three/four years old
Intel Core Duo CPU T8100 @ 2.1GHz
nVidia GeForce 8600M GS Graphics Card 512MB
OEM OS: Windows Vista Home Premium - 32 bit
New OS: Windows 7 Professional 32 bit; installed roughly two weeks before crash*
Hard Drives: WDC WD25 00BEVS-2 SCSI Disk Device x2

*Not Default

The Situation
I'd installed Windows 7 around a week before this happened: I had several tabs open in Google Chrome including Youtube and browser-based games. I got a sudden BSOD so I chose at first to just startup normally and it worked fine - phew. Around a week after that (again in Google Chrome) I had Facebook and a couple of tabs of Youtube open and my computer shut off completely - not even a BSOD. I booted up and it got to the start-up screen with the W7 logo and 'Starting Windows', then it shut off again.

I tried startup repair and it failed with an error (I'll check for an error code when I get back and update). I decided to simply reinstall Windows 7 as since I installed it I only installed Google Chrome and iTunes since the install, so I wasn't bothered about losing anything. I booted with the disk and when it came to choosing a partition to install to, none showed up. I went into Safe Mode and everything works fine. Whenever I try to boot normally, though, it fails.

Additional Information
On startup, at the point in time you press F2 to enter BIOS, etc., there are several ... Read more

A:Spontaneous shutdown; now only works in Safe Mode

Start by trying these free, bootable diagnostics: Initial Hardware Diagnostics
FWIW - I suspect that you have a failing hard drive - so the hard drive diagnostic is (IMO) the most important test.

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I really don't know where to post my problem ..
I Have a strange problem in my laptop and I am hoping to find a fix for it. I have Windows Vista on my Toshiba Satellite A215-S7462 laptop, recently my laptop got infected with a virus that disabled all anti viruses and malware scanners plus I was not able to boot into safe mode. Anyway I tried to get rid of the virus but no scanner worked so I used system restore and I was able to get all software running again.
Now my problem is that whenever I try to enter safe mode or any other item in the F8 menu, my laptops shut down unexpectedley, sometimes I get into safe mode for some minutes then it just powers off. This also happen when I try to scan for viruses (normal scane or online) in safe mode. The same thing happend when I tried to boot from any CD even my toshiba recovery CD that let me reinstall vista. I tried also to use the memory check utlity provided by toshiba, it start scanning for problems after restarting the laptiop, but again it shutdowns by itself. After shutting down, when i try to power it on, the power on led lights for a second and turn off again. I need to repeat that a couple of times to get it on. I even tried to update my BIOS as I found some people in google having similar issues , but again the laptop shutdowns. I searched in google but couldn't find a solution.

The STRANGE thing is that I can use my laptop normally by booting in my account in a normal way, not in safe mode or any other way... Read more

A:Laptops shutdown in Safe Mode and all other modes

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As stated above, Vista will not shut down, even freshly booting into safe mode and then hitting shut down. Even overnight it will just stay Shutting Down... with the spinner spinning.

It's been doing this for around a month and I have yet to find a solution other than hard poweroff. Vista has installed several updates during the course of these failed shutdowns which makes me worried it may not be installing correctly (although vista has yet to complain about it)

Any ideas?

Asus N61VG running Vista Home Premium 32bit

A:Vista won't shutdown; to include safe mode


try this, it helped with my similar problem.

good luck

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I have done what dai told me to do:
sfc /scannow
After thant, I got BSOD when booting into xp normal mode.
Luckily, I got whole hard disk retored (I always keep a backup when doing something nasty)
I also tried to change ram voltage from 1.8 to 1.9.
But still got shutdown in safe mode after about 2 minutes.
The last work I just did is to do a clean install of xp sp2 to another hard disk just for the test (remember I have a lot of hds).
I didn't do any updates or install any drivers.
Just right after the test os setup completely, I booted into its safe mode.
And again it gave me a shutdown in about 2 minutes.
(Everything is ok in normal mode).
Any further suggestion?

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Hi everyone

I am having trouble with one of our laptops. I was running a few virus scans the other day as I realized it there was Google Redirections, fake virus security centers, and security center pop ups in the system tray. A fake virus center kept popping up as a program on the computer, and the internet would not work when this was open.

I tried to run more scans but nothing would open, no programs, no task manager, etc. in order to fix this. Nothing was working, so I shut off the computer. This was a big mistake as when I went to turn it on, it will not boot. It goes into an endless reboot state and flashes a blue screen for a second, not long enough for me to read, before it goes back into rebooting.

None of the safe mode options work, and Last Known Configuration option does not work, the computer just endlessly reboots and will not start up. I really need to get this fixed, as we purchased a warranty for the laptop, but they will not work at all.
I have tried everything and nothing seems to be working, the computer will just not boot up.

I burned an ISO of Puppy Linux after reading about this online and I could boot to that from the CD, from there I could see everything was still intact on my hard drive but it still will not boot windows. I thought about getting an external hard drive enclosure to take the stuff from that drive and put it onto another computer until I can get this fixed.

I am running out of things to try and hope someone can help. thank you.

A:Endless reboot, fake security warning, safe mode doesnt work

Could you please tell us what your OS is, main antivirus program , and exactly which scans you were running (have tried to run).That might give appropriate information to know what to suggest for you

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every time I shut down the computer there is a page fault in non paged area error, and then the computer restarts love to know why.

any help would be great thanks

A:BSOD on shutdown and restart. No issue in safe mode

i'm not an expert but im assuming that the gigabyte usb charger is the problem
* *
* Bugcheck Analysis *
* *
Use !analyze -v to get detailed debugging information.
BugCheck 50, {ffffffffffffffd0, 1, fffff80271f0eba3, 0}
*** WARNING: Unable to verify timestamp for UsbCharger.sys
*** ERROR: Module load completed but symbols could not be loaded for UsbCharger.sys
Could not read faulting driver name
Probably caused by : UsbCharger.sys ( UsbCharger+164d )
Followup: MachineOwner

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Can anybody help? I'm running vista, and my laptop seems to like to spontaneously shutdown during processes, and now won't reboot into any windows screen. There is blue screen if it does, but it is simply lack of windows on this rather than freezing or anything. the only thing i can access is ssystem recovery... anything?

A:spontaneous shutdown and blue screen, with non safe mode

Hi smokeymcjazzcat

A few things to try & look at:

Memory Diagnostics Tool

System Files - SFC Command

Startup Repair

Repair Install For Vista

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My computer was hit with the Security Tool virus. It's possible I even allowed it through spybot -- the little spybot messages come up while I'm typing, sometimes, and if I hit the "a" key for allow, then who knows what just happened?

Anyway, I can only run ANY program from safe mode -- including task manager and any antivirus program -- and running any antivirus software will cause the computer to turn itself off. I can't download winzip from safe mode, so forgive me that the logs attached aren't zipped.

Thanks in advance for the help.

Also, I'm having difficulty with the gmer program. It only allows me to check five boxes: Services, Registry, Files, C:, and ADS. All other boxes are greyed out. Also, it only allows me to save as a .log file, which I'm not allowed to upload...

I opened the gmer log and re-saved it as .txt... hopefully nothing's lost in translation?

Ah. Completely missed this: "Once done click on the [Save..] button, and in the File name area, type in "ark.txt" or it will save as a .log file which cannot be uploaded to your post"

Well, that explains that.

Also, here's the DDS. My apologies for losing track of some of the very simple instructions.

DDS (Ver_10-12-12.02) - NTFS_AMD64 NETWORK
Run by Qris at 15:50:19.86 on Mon 02/21/2011
Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_17
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.2812.1617 [GMT -8:00]

AV: AVG Anti-Virus Fre... Read more

A:Antivirus software forces shutdown in safe mode

Hello, Welcome to TSF.
I'm nasdaq and will be helping you.

Open your task manager and stop this process in bold.

uRunOnce: [gDbLmCf05200] C:\ProgramData\gDbLmCf05200\gDbLmCf05200.exe

To get to the Task Manager press the CTRL+ALT+DEL keys simultaneously.

When done delete this folder in bold.


Restart the the computer normally if you can.

Submit a fresh DDS log for my review.

Let me know what problem persists.

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My computer always freezes at the shutdown loading screen (When i restart and shutdown). But when im in safe mode it shuts down normally. It Freezes for about 15 min each time then it goes back to my desktop and says an unexpected shutdown happened. I want to know if anyone knows how to fix this problem. Sorry im new i dont know where to post this topic.

Machine Specs-
Windows 7 Ultimate x64

Intel Core i5-2500 CPu 3.30GHz

PH61A-P35 (B3)

8 GB

Graphics Card(s)
NVIDIA GeForce 7950 GT

Sound Card

Monitor(s) Displays
AOC 20in

Screen Resolution

Hard Drives
500 gb


A:My Computer Freezes at Shutdown Loading Screen But Not in Safe Mode.

How long does it freeze for?
How long do you wait?
Shutting done can sometimes take a few minutes depending on what programs are running and may not shut down for a longer period if installing updates.

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Hey, i have absolutely no idea what to do here, after having my Acer Aspire 5920G laptop for about 2months now, i came to installing SP1 for vista finally (i have no idea if this is whats causing the problem, but it was the last thing i installed), well after coming home, and finding the laptop to be relatively hot, i try a log in and it goes through 'logging in' and then gets to a black screen, with only my cursor available. I tried starting it in safe mode when it gets to the options menu after bootup (it doesnt turn off either) and when it loads i find myself with a black screen, 'safe mode' in every corner. I tried bringing up task manager, because the ctrl alt dlt vista screen does show, and it wont load, i get the cursor showing its loading, but it doesnt appear. (I thought i could add explorer.exe if it wasnt showing in pros)
Im real stuck here guys, it has some important work on it, and i have no vista disk to restore it that way. Any help would be much appreciated.

A:Wont login/shutdown - safe mode black screen

edit: cmd safe mode works, but i dont know how to fix it from there.

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Hello my name is Jorge and this is my first post here, hope to find help and solutions from you.
First of all sorry for my bad english, I speak spanish, so try to use "easy" terms or words
Thanks in advance for your time and patience.
I'm trying right now to install everest to complete my profile, so as soon as possible my profile will be updated.
EDIT: Profile updated, I think with the correct info
A few days ago I was working a lot with my PC until the whole city lost energy, or light, don't know how is the word for this.
I was using two video editing programms, firefox or chrome, itunes and photoshop.
Yesterday I was able to turn it on again but the PC is unusable.
It is extremely slow, like 5 minutes to boot, 30 minutes to login, and once loged in any action or click takes 1 or more minutes to happen. Even in safe mode, the performance is better but not really good.
Then like 30 minutes or more to turn off.
I see a black screen with the cursor for a lot of time after choosing my user at login screen
Once at the desktop I have an error windows that says: slui.exe This application was unable to start correctly (0xc0000006)
I went to system32 folder and there is a slui.exe file
Steam lauchs automatic, but I have an error windows too that is not able to load
My Chrome profile seems corrupted, if I open chrome I have an error saying something like that
I dont know if There is something else I noticed that I am missing to write here.
Till now I tried:
sfc /scannow, some fixes... Read more

A:Super slow startup and performances even in safe mode after unexpected shutdown

You say that you ran chkdsk...did you run the chkdsk /r command?
One of the more common causes of file damage is an unexpected power loss on the system.  Running the chkdsk /r command may be able to overcome this.

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So I get these message after login to my user account:

"Windows cannot load the locally stored profile. Possible
causes of this error include insufficient security rights
or a corrupt local profile. if this problem persists,
contact network administrator"

"Windows cannot find the local profile and is logging you
on with a temporary profile. Changes you make to this
profile will be lost when you log off." Click to expand...

When it actually logged in, the laptop runs so slow that I have to force shutdown it. Tried to boot into *all* safe mode option and get a message "applying your personal settings" on the desktop, but the laptop was shutdown by itself after just like 10 seconds. Doesn't work either with "boot from last known good configuration."

FYI: I did a drive defrag this morning and a virus scan using Avast! Free (no virus detected). The laptop has not been running well in the last few days, and I get frequent disk error event ID 51 too. It started after I do some cleaning with revo uninstaller pro but I'm only noticed it after the event below* happened.

It also have gone to BSOD two times. *One of it was because I tried to install a game (at the same partition windows installed) and pushing the disk storage until only 4 gigs left and *pop* I get a BSOD (kernel stack inpage error.) After that, I uninstall the game and reinstall it the day after in another partition and continue with the virus scan + di... Read more

A:Solved: User profile cannot be loaded and safe mode auto shutdown

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I think my problems started about a week ago. I foolishly downloaded something from a crack site. After I ran it the file disappeared, and I started getting redirects in Firefox. I stopped using the computer for any logins or anything at that point, and started troubleshooting from my other laptop. I was using McAfee as provided by Cox as well as mbam, and Tea Timer , but found similar incidents online that suggested using AVG and Kalpersky, so I removed McAfee as part of the install of one of them and now they are both running on my computer. Everything APPEARS fine right now, except that I cannot get McAfee to reinstall. I have ran the McAfee removal tool as well as the intall prepare tool, but still, when I go to run McAfee setup, the circle-thing animates (I am using Vista) and then stops, nothing else happens with the install from there. I was going to try and run the install in Safe Mode, but the same thing happens in Safe Mode with the McAfee install, and I found that any scans (mbam, McAfee Stinger) run in safe mode will only get to a certain point and then the computer shuts off. Just- poof.... Oh! Also in my right hand lower toolbar of running programs, in Regular mode I see the Kalpersky "K" and the AVG Colored box thingy, but when I boot into safe mode neither of those appear and instead I see what looks like the McAfee red shield with an "X" on it. Floating over it yields "Windows Security Alerts" and tells to clic... Read more

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I got this stupid malware problem yesterday, the infamous Windows Warning Message malware, and I had originally run TrendMicro in safe mode and was able to remove about 7 trojans/viruses from the computer. Then I re-ran TrendMicro and was given a clean bill of health. Then when I restarted my computer in regular mode, I was automatically logged off after I typed in my logon password. I then retried to run my PC in safe mode, and I was logged off again. How can I further get rid of this darn virus if I cannot log into Windows to run anything??? Thanks for the help!

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Hi,My Computer which has Win Xp Sp3 is behaving like it is in safe mode , eventhough it is in normal mode .I noticed this because ,1. Avira Antivir Guard and Update cannot be launched bcz Scheduler is not running.2 . I tried to start scheduler ( under services.msc ) , but can't start it bcz of error 1084 ( safe mode situation ) .3 . I can't use Windows Update , bcz of error Error number: 0x8007043C ( same safe mode condition )4 . I ensured that BITS was set to automatic , but it can't run bcz of 1084 error.I have scanned with Malwarebytes, Spybot S&D , SuperAnti Spyware ( in real safe mode) - No DetectionHere is the dds log ,DDS (Ver_09-09-24.01) - NTFSx86 NETWORK Run by Administrator at 16:45:23.03 on Mon 09/28/2009Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_12Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.510.112 [GMT 5.5:30]AV: ZoneAlarm Security Suite Antivirus *On-access scanning disabled* (Outdated) {5D467B10-818C-4CAB-9FF7-6893B5B8F3CF}AV: AntiVir Desktop *On-access scanning enabled* (Outdated) {AD166499-45F9-482A-A743-FDD3350758C7}FW: ZoneAlarm Security Suite Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\system32\svchost.exe -k netsvcsC:\WINDOWS\system32\ZoneLabs\vsmon.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Avira\AntiVir Desktop�... Read more

A:Safe Mode Error, WinXpSp3 behaves like it is in safe mode even in normal mode

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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okay... so i was trying to get into safemode so i could run an antivirus scan, problem is whenever i tried going in safemode the blue screen would pop up and computer would restart. now for some dumb reason i thought maybe i could get in safemode if i used msconfig and selected safe mode from the boot menu. so the computer restarted and now it boots in safemode but the blue screen and restart happen everytime now. ive tried "start windows normally" but that boots in safemode.... ive tried "last known good config..." and that too boots in safemode. so now im stuck, i cant get on windows. any help please?

im willing to start over but i dont know how to do that from here

A:STUCK in safe mode boot, safe mode doesnt work and restarts, REPEAT

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I'm new here and in hopes of getting this resolved. I just installed the new Norton Systemworks 2005 and rebooted after installation. When the boot screen got up to the blue screen with the Windows XP logo before displaying the login names where you put in your password, it just stops. I restarted a few times and waiting a few more times thinking it may need to 'finish' installing. But each time gave the same results. Finally, I went in with 'Safe Mode' and got in with no problems. Tried again in normal mode after looking around for any obvious problems (none found)... back to square one. Tried again in 'Safe Mode with Networking' and it failed like normal mode so I suspected a networking problem??? The last thing I tried which made me mad is that I tried to uninstall Norton Systemworks in 'Safe Mode' and that failed!! Anyone in these forums know the cure? :dead:

A:Unable to get to login screen, works in Safe Mode but in Safe Mode w/ Networking

Just a thought

Start \ Run \ msconfig \ diagnostic startup
disable any services attached to your most recent install and restart
should get warning next boot about using msconfig, its ok
One key service that needs to be available is the installer service
Try the uninstall, if doesn't complete
Try the uninstall string in the registry only if you know what you are doing


Under it you will see a list of installed programs. Some don?t show up as words but you can figure out what they are by looking at their values. What you are looking for is the uninstall string. Double click that key as if you were going to modify its value. Do a CTRL + C to copy and then exit the registry editor.

Go to START \ RUN and paste the uninstall sting and hit enter. This should launch the uninstall.

Just a thought though as I am not infront of a test system at the moment. You should research this a little further so you have a clear understanding of what you can and can't do with msconfig.

or simpler yet


Start \ Programs \ Access. \ System Tools \ System Restore

Select restore point prior to install of whats giving you the problem.

Again, Good Luck

PS If you try to install it again, turn of antivirus and other open programs etc..

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i have windows home xp edtion on parkard bell.in safe mode it is fine,but when on normal bootup mode it will hang up after 2mins aprox(then restart saying crit error,check hardware etc and being to dump files kernel),on a blue screen.

i tried a different graphics card,but no joy.so i replaced the hdd drive and put a fresh copy of windows xp pro edtion on,but it loads all the files(i have not pressed f6)i just let it run its course on the disc,then it hangs up on the blue screen again with the words(crit error 0x0000007f)check hardware etc and if this is the first time you have seen it try starting windows again.

Thankyou for all your time.

A:Solved: xp safe in safe mode fine...mormal mode blue screen

Start in Safe Mode and look in C:\Windows\Minidump for crash log files with a dmp extension, like Mini071008-01.dmp. Zip 4-5 of the latest ones and post here as a ZIP or RAR attachment. The log file contains information useful to determine what caused the error, most likely hardware.

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We have a Lenovo T440s laptop that had a failing drive. We manage to clone the systems partition and manage to repair a where after the clone, the MBR was corrupted and needed to be repaired using the Windows 7 DVD.

Everything else seems fine and we ran chkdsk to make sure their no errors (it repaired a few using the DVD in order to get it to boot and then ran fixmbr to repair the boot records).

However the only issue we are facing is everytime we do a proper shutdown or reboot, the machine will boot up saying that windows has not properly shutdown and to select "start windows normally". Any ideas what can cause this issue and what can we
do to fix it.

I am unsure if maybe the corruption caused this (as the recovery partition and the MBR partition were both lost). I reformatted the recoveyr partition into a NTFS drive since I couldn't recovery that partition by itself.

I dont have access to that laptop at the moment as the user took it on vacation till next week but was looking into inputs as to what I can do to resolve this.

I also checked the system logs and it shows "windows was shutdown uncleanly" and such but we did shut it down using the normal windows shutdown button and restart button, both of which cause this error.

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This morning we had a power outage and when I turned my computer back on, it would not boot. I tried several times to hard boot, with no luck. Then I tried safe mode. Ran an antivirus scan and it showed malware and several infections which it cleaned. The computer still would not boot normally. I then ran chkdsk, still would not boot normally. I have ran malware bytes, registry repair and the registry defrag program as well as done a disk clean up. It still will not boot in normal mode.
Since my last problems that you helped me with, I have upgraded to a broadband internet connection and have a home network. The 2 other computers on the network are fine.
A week ago, I had purchased Avast internet security and had problems immediately. It would not allow me to connect to the internet. That was uninstalled and I went back to the free Avast antivirus, Zone alarm and Spyware blaster. I was very unhappy with Avast customer service and support iYogi and decided I did not want Avast on my computer at all. I have since downloaded PC tools free antivirus. Once I have my computer operational again, I am open to suggestions.
Fortunately, I did not change anything on the other 2 computers. Just mine.
Running Windows XP 3 .
Thank you.

A:[SOLVED] computer will not boot except in safe mode or safe mode with networking.

what are you running
video card
power supply

check the listings in the bios for voltages and temperatures and post them

the outage may have damaged the psu

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I booted into safe mode to try an fix a issue I selected to boot with command prompt butb I have a all black screen an can't get out of safe mode now I restarted the laptop a few times still the same 'anyone know how to fix this?

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Hello ladies and gents , im having a problem with my emachine T1120. It starts up and goes through the welcome screen then goes to bios settings , I click on "start windows normally" and enter it and the machine runs right back to the original bios screen , cant figure, unplugged and pressed the power button several times plugged in same result, why? I added no new hardware or software just turned it on and wa la

A:Win.xp emachine starts and runs safe mode, safe mode with networking

hello and welcome to BleepingComputer,,
     this is reminiscent of BIOS settings that need to be reset to default. you can do this by using that option in BIOS. do you see the option there? 
if this pattern exists after BIOS reset, then there are other XP level options to try like console command /sfc scannow and chkdsk /r
 not to long ago, i was dealing with a PC that was doing this same thing, and it was the hard drive (SATA) protocol setting in BIOS, it had to be set to IDE.
one more thing, this could be blue screen error that isn't halting, just looping boot. is there an option at the boot screen (the one with the safe mode options) about halting on errors?

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Recently my dad's computer had a corrupted hive and boot.ini. Via this website, I was instructed to run a chkdsk /r while in the recovery console. Everytime I used his OS disk to get into the recovery console, it prompted me for a password and I didn't know it (nor could I leave it blank). I decided to use my OS disk from my computer and I could fix the problem. Now, though, everytime I startup the computer, it prompts me to start windows normally, in safe mode, in safe mode with networking... To give further information...on that same screen there is an option for Windows XP and Windows XP Home Edition. Don't know if that has something to do with it. They both work though when I press enter on either one. Could anyone help me stop the computer from prompting me??? Thank you for any help.

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I recently attempted to clean my brother's computer after he aquired a virus from the torrent file program he uses. Regardless, I cleaned a trojan and a backdoor from his system from safe mode. I can not boot in normal mode. Everytime i try the system gets hung up at the windows loading screen then the screen turns black and sits there. I have to hard reboot. I ahve used a repar CD and i have come across an error 0x800700b7, i have also recived this when i tried to work around this problem "identifier {9dea862c-5cdd-4e70-acc1-f32b344d4795}"

OS= Win 7

A:System will only start in Safe mode, Clean virus in safe mode

You can spend a lot of time trying to fix the boot problem and clean the virus from the computer, or you can nuke it and reinstall Windows. I wouldn't bother trying to fix it, personally - I'd back up what I could and then I'd install Windows again.

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Alright this is a family's laptop that is about 5 or even more years old...has windows xp on it dont know the exact one -.-...alright.

My sister has been using it and says she has never done anything to it...which i dont believe but anyways this computer will not boot up what so ever...everytime you power it on it goes to the screen that says unexpected error software/hardware problem yada yada yada...and then it gives you the options of boot in safe mode, safe mode networking, safe mode command prompt, last known good configuration...and none of those will work...we do have the recovery disks to wipe it but are trying to find a better way if possible...and when you try to load into any of the safe mode choices it stops at multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\System32\Drivers\Mup.sys...will stay at that for about 5-10 mins and then just turn off...if you try to just do normal mode or last known configuration it just acts like it loads with the windows and the little green loading bar then shuts off...the more i type the more i think the harddrive is toast but im new and learning so i probably could be wrong. Just looking for suggestions =)

Oh and this pc will run very hot...so if its a hardware issue i would not be surprised.

A:HP Pavilion will not boot in safe, safe w/networking, safe command or in normal mode

I'm heading to work now ill be back later tonight so just post suggestions and i will try them. =)

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ok i have a huge problem, i no virus scan capabilities in safe mode and in safe mode with networking, now i have tried to go back to reg. booting, and see if it is installed corectly, and from the looks of it, it is all icons and file folders are there and working.....now when im in either one of the two safe modes wither im on the amnstdr or mine the software will not open and it won't open, here is what comes up when i try to open it from program files:

"Faild to start the Symantec Management Client service. Error code returned:
i am getting frustrated badly with this, i am running XP home ed. on an ACER aspier one, (say what you want but its practical) and as you can tell i am running live update/Symantec Endpoint Protection
and yes everything is up to date, i have waxxed the backdoor troj. with no prob. but i am needing help tring to fig. out how to solve this prob so i can make shure i completly killed the attack...thanx

A:No virus scan in safe mode or safe mode with netwrkg

Hi and Welcome to BleepingComputer,

Not all anitvirus programs work in safe mode, I don't know about Symantec but I do know my ZoneAlarm does not. I do not see the reason to run it in safe mode. If you are really wanting to run stuff in safe mode, run SuperAntiSpyware in it and just run your antivirus program in regular windows.

Btw, it sounds like you had something on there that has backdoor capabilities and if that is the case, then unless you reformat the computer, it will never be truly safe again.

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After attempting to start my Laptop in Safe Mode, it loaded drivers normally only to crash a few seconds later. A prompt message appears but is impossible to read because Windows immediately reboots upon showing the prompt.

Safe Mode with Networking loads normally.

Any ideas or advice?

The computer is an Acer 4743G running Windows 7 Home Basic x64.

A:Cannot access Safe Mode but can boot in Safe Mode with Networking

Hello Zarmaki, and welcome to Seven Forums.

Since it will startup in "Safe Mode with Networking", you might see if using the tutorial below to troubleshoot may help to find a cause.

Troubleshoot Application Conflicts by Performing a Clean Startup

Hope this helps for now,

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Yea trying to get ino safe mode. When I do hit safe mode and choose my account to log on instead of going to my desk top the screen goes blank and the words safe mode appear in all four corners.
Any help would be great!
Have a good day

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Windows just downloaded an update to my ASUS x83V laptop and now I can't get it to boot up. I've tried booting in normal mode, last successful mode, safe mode, safe mode with command prompt and nothing works.

If trying to boot in safe mode it gets stuck on crcdisk.sys. When trying to boot in any mode it eventually hits the blue screen with a STOP error of 0x0000001E. I have also gotten 0x0000007E and 0x00000024.

I am positive it's the latest Windows Update that caused this because my computer at work, which also runs on Vista and is also an ASUS, had an update yesterday. When I came into work this morning and tried to start up it was unable to and did a start up repair. That didn't work but it gave me a system restore option which did work.

Unfortunately my ASUS laptop does not prompt me to do a repair nor a system restore. The recovery disk I have that came with the laptop only allows me to do a restore which erases everything on my HD.

I'm only somewhat computer savvy; better at working with them than fixing them so please try to put things in layman's terms. Thank you!

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Can't boot into Normal/Safe Mode with Networking, only safe mode...
Good Evening,I could do with some pointers on resolving an issue. I can only boot into windows in safe mode in Windows 10. Normal mode and safe mode with networking doesn't work. The problem occurred after a windows update. I have removed the latest updates that were installed and cleared any pending ones but it still won't boot properly. I have also run the troubleshooter and tried to recovery to an earlier date which also doesn't work.The laptop is a HP ENVY 17 notebook. At boot it just gets to the HP logo with the circular loading icon and no further and can only boot it into safe mode. Can anyone recommend the next steps? I have also tried the following;stopping startup items
uninstalling hardware drivers
removing recent software
running troubleshooters at boot
sfc scan
diagnostic/selective startups with minimal services running
Would the fact that I cant boot into Safe Mode with Networking imply its a network driver related issue?Bit of a dead end really, any help would be much appreciatedKind regardsTrevor

A:Can't boot into Normal/Safe Mode with Networking, only safe mode...

It's uncertain what the problem is - although a networking problem does sound likely.
Start with trying a clean boot:
Perform a Clean Boot:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
If that stops the problem, then re-enable things a few at a time until you figure out what's causing it.
Then uninstall the problem program (from Start...Settings...Apps...Apps & Features - if you don't find it there, check the right sidebar for Programs and Features and see if you can remove it from there).
Let us know what happens there and we'll move on from there if needed.

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Hi guys,

My problem is somewhat complex so please bear with me. I had malware and adware on my laptop which was really annoying and I tried really hard to get rid of it. So I decided I was going to do a system restore. The system restore kept saying "System restore is initializing". I tried it three times and it didn't work. I looked around on the internet, and someone suggested to do the system restore while in safe mode. This is where I made my mistake. I set safe mode in msconfig.exe (not knowing you could go into safe mode while booting). msconfig forces the computer to boot into safe mode everytime, but my safe mode won't boot. I get a b;ack screen with a cursor. I have noticed that the cursor gets reset to the middle of the screen every five seconds or so. I also see the words safe mode flash in all four corners sometimes. I have tried re-installing windows 8.1 from a bootable usb, but whenever I change the boot priority, it doesn't seem to save my settings. Please tell me what my options are. Will replacing my hard drive do the trick. Thank you in advance.

A:I set safe mode in msconfig.exe and safe mode won't boot.

Can you restart and get into your log in screen ? If you can, enter safe mode by pressing the power button icon (lower right corner) then Shift + restart. That gets you to Advanced Settings where Safe Mode and, if that fails, Reset PC to orig settings. If you can't, try a hard reset by removing battery and all external usb attachments and then pressing and holding power button until it shuts down. Repeat a few more times to drain memory, then see if powering up will get you to log on screen.

A system restore in safe mode will just restore the malware. You need to boot into safe mode and run your anti-virus or malware program and have them quarantine and then remove them while in safe mode. Use Malwarebytes free or Adwcleaner or Hitman to clean the system. If that does the trick, manually create a system restore point that you know is clean after the system is to your satisfaction.

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Hi Guys n Gals , my name is Mark , I have an old laptop I am trying to get going , it has never been online so its not a virus , and the cd rom does not work , and no USB sticks have ever been plugged in all it was used for was playing bejewelled the old one and windows games , not pad then kind of tasks . once shut down moved to new place , unpacked , it would not start up.   by this I mean ... the screen that shows up usually after a improper shut-down .... Safe mode ... Safe mode with network .....  Start windows normally ... that screen ...  no matter what selection I make it freezes there and I can no longer move or alt cntr del ... nothing works .. power button . also Its so old i cant figure out how to boot from usb as the cd rom does not work . I thought I figured it out , but it kept bringing me to the start normally ,,, safe mode ... safe mode with networking screen after 15 seconds of black screen , witch is the reason I thought it was working because generally when I boot other computers the screen goes black with the small flashing thing in the corner for a few seconds then starts booting windows , but this one brought me to that menu then froze ...   
here is a pic of the menu i speak of .
 ACER TravelMate 4000 Series MODEL: ZL1
Thank you very much for reading my post!

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I was browsing the internet the other day when I clicked on a link and my computer shut down. I immediately knew it was a bad link. My computer rebooted and it wouldn't let me on IE after that at all. I then did a restore to the previous day. I was about to get online so I went and downloaded Kaspersky IS and scanned my computer. My laptop messed up and rebooted itself. Then got Anti-Malware Bytes in Safe mode and ran a scan, still had issues Kaspersky not running right and my computer freezing after just a couple of minutes. Went back and did a restore again to the same spot and this time said forget Kaspersky and jsut did AMWB. It showed my computer is clean, yet about 2 minutes after booting, my computer reboots and the safe mode option pops up. I can run ok in safe mode but cannot get it to work in normal mode. I did trend micros housecall and another online scanner and all say my computer is clean. Yet, when I start IE, I am redirected on every link I click to scour..... or another site with links on it. Any help is greatly appreciated, as well as a recommendation for a better Anti-virus. I jsut had McAfree that came with this laptop. Thanks!

DDS (Ver_2011-06-12.02) - NTFSx86 NETWORK
Internet Explorer: 8.0.7600.16385
Run by Mom at 1631 on 2011-06-20
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.2812.1805 [GMT -4:00]
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes =... Read more

A:Only runs in safe, redirects even in safe, reboots in normal mode..no virus' found

oh and Malwarebytes did block a 91-207-192-22 port 49179 svchost.exe

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I have been having this problem with my PC lately of it running for about 30 min, then turning itself off, almost like it lost power, no warning screen, nothing, just all off a sudden it turns off... I don't know if this is a hardware problem, something with my OP or a virus of some sorts.... any help or advice would be greatly appreciated .

A:Shutdown without Warning

Your cpu may be overheating.

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I have windows vista and there are times when my entire computer shuts off. without any warning or anything. i have tried everything and I do not know what is wrong. help please

A:shutdown without warning

Have you tried replacing your power supply?

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That is the message i get.But first i shall explain in detail what is happening.When i am not connected to my wireless the computer runs fine, but once i connect to the network, that box comes up. I have alreadly used the shutdown -a cmd to stop the count down, but once i do that, the entire computer slows up to the point where it takes 3 minutes for the start menu to appear. System Specs -Here is a quick screenshot summary of what is happening -The computer runs perfectly while the network card is disabled. I have enabled the adapter and then the message comes up.These were all the running processes -I have ran several full system scans from a variety of programs.Spyware S+D, Norton Anti Virus, Microsoft Malicious Software Scanner and Super Anti Spyware.All of which came up with results, and due action was taken.But yet the problem still remains.Please help me bleepingcomputer users, your my only hope!

A:60 Second Shutdown Warning *please Help Me*

I have seen this status code message several times when machines were infected with a rootkit so I suggest you start by investigating for that possibility.Please download ATF Cleaner by Atribune & save it to your desktop.Double-click ATF-Cleaner.exe to run the program.Under Main "Select Files to Delete" choose: Select All.Click the Empty Selected button.If you use Firefox browser click Firefox at the top and choose: Select AllClick the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.If you use Opera browser click Opera at the top and choose: Select AllClick the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.Click Exit on the Main menu to close the program.Please download AVG Anti-Rootkit and save to your desktopDouble click avgarkt-setup- to begin installation. Click Next to select the Normal interface.Accept the license and follow the prompts to install. (By default it will install to C:\Program Files\GRISOFT\AVG Anti-Rootkit)You will be asked to reboot to finish the installation so click "Finish".After rebooting, double-click the icon for AVG Anti-Rootkit on your desktop.You will see a window with three buttons at the bottom. Click "Search For Rootkits" and the scan will begin.You will see the progress bar moving from left to right. The scan will take some so be patient and let it finish.When the ... Read more

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I really don't understand computers, how to install things, nothing. It's OEM installation.So I see this warning in the event log every day, identical entry on shutdownSource=Userenv, Category=None, EventID=1517, User=NT AUTHORITY\SYSTEM, Computer=<myLaptop>Windows saved user <MyComputer>\<myName> registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use. This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.The "more information" part eludes me completely. What does it mean?Can't the NT AUTHORITY\SYSTEM clean up after itself? Don't they have some sort of time permission to wait before shutting down? Or is the message blaming me for something (WHAT ?!) installed in a wrong place?What is it that is not shutting down?I read and don't understand a wordhttp://support.microsoft.com/?kbid=837115 and http://www.microsoft.com/downloads/details...;displaylang=ensomething about a hive. What am I to do with this. I dont want to install anything. I've seen a similar message at work, by the way, about roaming profiles, but that's on a big NT network. Here it's just me and the ... Read more

A:Shutdown Warning - Every Day The Same

Hi tos226

That error message will be produced every time you log-off, restart, or shut-down and there are programs still running. This includes Anti-Virus programs.

If you wish to avoid the error message:

1) Close all windows
2) Unload or stop all programs in the system tray and wait for them to finish unloading. AV programs tend to take awhile to unload. You can look at the processes tab in Task Manager to see when they quit. vsmon is the last one to end in ZoneAlarm Security Suite which I know you run.
3) Log-Off
4) Restart or shut down whichever one you prefer.

Orange Blossom

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ever since i tried to install the latest updates fromm microspft udate site today (all of which failed) my computer keeps shuting down without warning.

it just suddenly clicks of and reboots for no reason. has anyone else experienced this? or does anyone have any suggestions i might try as the last two critical updates just wont install no matter how many times i try

A:shutdown without warning

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I have an Asire Aspire Desktop model E700 MMX1 running Windows Vista and the bloody thing turns itself off without warning - I have bounced through a couple of forums and traced an issue with the tuner in Media Centre, but turning the service off has had no effect - I have also cleaned out all the dust from the box (just in case) - also no luck. In the Event Viewer it logs Event id 6008 saying the 'shutdown was unexpected' - but no further info can be found online. This happens when the only thing running is the screen saver (Seti at home - however I have turned it off and it still shuts down) as well as when I am running multiple programs. Please help. I have attached the details of the error in the hope it helps (all gobledeegoop to me)

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Gigabyte GAEP35-DS3L/S3L motherboard
EVGA Geforce 9600, 1 GB
Corsair DDR2 4 GB Ram
Intel Core 2 Duo
Raidmax RX-700SS Quantum (700W PSU, modular)
Netgear PCI network adapter

About fifteen minutes ago, I was chatting on Skype with a friend when my computer shut down without warning. A look at the Event Viewer shows that this is the second time this has happened this week and that there was not a consistent event that occurred before shutdown. (I had my suspicions about the first incident this week, but I could not be certain)
The most recent hardware change was my keyboard, but I've opened my computer twice recently.

1. I reseated the BIOS battery when the computer would not POST.
2. I jiggled a plastic connecter that was against a fan.

I'm suspecting that the problem lies with the motherboard, because the BIOS was acting up lately, but I can't be certain.

Thanks in advance for your help!

A:Shutdown without warning

Shutdowns are typically hardware related, motherboard or power supply. Verify the power output in the BIOS.

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