Over 1 million tech questions and answers.

Companion Hardware Scan Problem

Q: Companion Hardware Scan Problem

Just done a H/Ware scan.But:-After Completing the Processor & Memory parts it missed the Mothboard & Storage sections & started to scan the Hardware portion again.Is this a known problem?

Read other answers
RELEVANCY SCORE 200
Preferred Solution: Companion Hardware Scan Problem

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 76.8

Hi, i am using x201 and running windows 10 x64 + ubuntu 16.04 dual boot.  on windows when i run Lenovo Companion hardware scan , it fails at Motherboard RTC Test.   how can i fix this problem? thanks   





ThinkPad X201 3680-AD6 / Intel Core i5 M560 2.67Ghz / DDR3 8GB / Intel SSD 730 Series 240GB / 12.1 WXGA 1280x800p / Dual boot Win10 Pro x64 - Ubuntu 16.04 LTS 64bit + X200 Ultrabase + ThinkVision LT2252p

A:x201 - Lenovo Companion hardware scan - RTC test failed

Appearantly BIOS System time is also incorrect. should i replace Backup Battery or something wrong with motherboard?  





ThinkPad X201 3680-AD6 / Intel Core i5 M560 2.67Ghz / DDR3 8GB / Intel SSD 730 Series 240GB / 12.1 WXGA 1280x800p / Dual boot Win10 Pro x64 - Ubuntu 16.04 LTS 64bit + X200 Ultrabase + ThinkVision LT2252p

Read other 1 answers
RELEVANCY SCORE 64.4

The Intel Driver & Support Assistant said that it had an update: Intel® Graphics Driver for Windows* [15.40]. When I did a scan with the Lenovo Companion app, it said there were no updates available. Why the difference of opinion betwee the two apps?

Read other answers
RELEVANCY SCORE 56

New P7 1, Hardware Settings Just Hangs with "Initializing Settings" message. System Update working OK..I deleted the other 2 lenovo proghams because they  indicated that they were  included in Lenovo Companion.Should I delete Lenovo Companion and download it and re-install it?

Read other answers
RELEVANCY SCORE 55.2

W1LDRJB56-T7CFU1 i got when i scan test.. i dont know what it means . plz help me how to resolve this issue .. 

A:Hardware scan Error problem W1LDRJB56-T7CFU1

Unless there is an error message associated with a particular test, the machine passed testing.  If support asked you to run the test, you would give them the code you see (W1LDRJB56-T7CFU1) as proof you ran the test

Read other 1 answers
RELEVANCY SCORE 52

Hi all,

Issue: The sound on my internal laptop speakers does not work when I try to play audio.

Solution: However, if I go into "Device Manager" and click "Scan for Hardware Changes" on the "Sounds, video and game controllers" section, my sound returns instantly. The moment I click "Scan..." the sound appears straight away and plays back without issue.

The Problem: Problem is, while the sound plays back fine as long as I am playing sound, the problem of no sound returns once I stop audio payback. I've noticed I can stop playback and the sound will still play back for a minute or two, but if I don't play audio for longer than about 5 minutes the sound again disappears next time I try to play back and I have to do the "Scan..." thing again to get it working. It's as though my system keeps defaulting back to an incorrect setting or something after a few minutes.

External Speakers: There is no problem at all when I have my (bluetooth) external speakers selected. Sound plays through them fine.

What I've tried to fix:
- Troubleshoot both "Playback Audio" and "Hardware and Devices" through Control Panel, but neither fixes issue
- Update Driver Software for my "Conexant High Definition SmartAudio HD2", but it says I'm up to date
- Read the forums to find my specific problem, but couldn't...apologies if I've missed it.

............................

From Speccy > Audio

- Sound Cards
... Read more

A:"Scan for Hardware Changes" fixes audio problem, but problem returns

Please post a screen shot of the Device Manager/Sounds section.

Screenshots and Files - Upload and Post in Seven Forums

Read other 9 answers
RELEVANCY SCORE 49.6

When I do a Hardware scan using the Companion all areas go through OKButWhen I use the Solution Centre for Hardware scans it stops at Mathermatical Operations test & goes no further.Question why?

A:Lenovo Companion v Lenovo Solution Centre Hardware Scans

(1)Update your Intel Graphics driver from your support page.(2)Install LSC 3.6.002 from here:https://pcsupport.lenovo.com/us/en/lenovodiagnosticsolutions/tools/lscoverview This should clear the math error.

Read other 2 answers
RELEVANCY SCORE 48

Hi everybody

I have a fairly strange problem with my Laptop. It came originally with Vista and a while ago I updated to Windows 7 32bit Home Premium. Since then I don't have any sound after booting the Laptop. By chance I found out that when I go into the device manager, right click on the sound driver (Conexant High Definition Smart Audio HD2) and then select 'Scan for hardware change' suddenly I've got sound. It then works well but if I don't run any sound applications for I while sound goes away again and I have to repeat the same procedure which is fairly annoying. Same thing after the next reboot.

I've tried to update the drivers but windows says they are up to date, so I am not really sure what else to try. Any suggestions will be much appreciated.

Hardware is a Toshiba Stellite P100-434 Laptop. These are the specs: Satellite P100-434 - Product Specifications - Toshiba

Thanks

Lars

A:Sound problem - need to 'scan for hardware changes' to get sound

When you said "windows says they are up to date" was that according to device manager? or did you go to the toshiba website here and get the Conexant Sound Driver for Vista version 4.8.0.0.12.14?

Read other 2 answers
RELEVANCY SCORE 46.4

You can scan for viruses but is there such a thing as a hardware scan? I suspect I may have a hardware issue but am not sure.

Thanks.
 

A:Hardware Scan

Read other 8 answers
RELEVANCY SCORE 46.4

I ran a hardware scan 6/23/2016 on a 90ED0009US/700-251SH desktop.The motherboard usb test failed with an error code  WMB01A008-WL7AHH.What should be done about this? The computer seems to work ok.

Read other answers
RELEVANCY SCORE 46.4

Hi! I've been trying to start my hardware scan, but everytime I go for it, the computer gets suuuuper slow, eventually frozes, and I need to reset it. I've already uploaded Lenovo Solution Center, since I thought that could be the reason, but it still fails. What can I do?  Thanks!  

Read other answers
RELEVANCY SCORE 46.4

Hi all,

Someone know a free software for scaning a pc hardware for error, i mean a software for scaning cpu, memory, adaptor etc..
Thanks

Guys
 

A:Hardware Scan

Dvi said:

Hi all,
Someone know a free software for scaning a pc hardware for error, i mean a software for scaning cpu, memory, adaptor etc..
Thanks
GuysClick to expand...

Hi Dvi,

Hmmmm. CPU tests generally exercise all of the instructions, so there are probably some benchmark tests that each CPU mfgr runs at the factory to verify that each processor meets its specifications. I know there are floating point tests and integer tests, and there are probably some generalized benchmarks that are run by the PC mags, etc. So, goggle for 'PC & benchmark test' and you should be able to find out where to get some - if they are free - not all are. There are specialized compiler tests which validate the compilers, and some may be nearly in the public domain - i.e. free to use as is, but must retain the Gnu license copyleft (as opposed to copyright) , like for Gnu C and C++ compiler, but most of the really good ones are probably by vendors and are paid.

Then there are memory tests which I can point you to:
Memtest86: http://www.memtest86.com
WinDiag: http://oca.microsoft.com/en/windiag.asp (Microsoft Memory utility)
MEMORyAL4.2.1: http://www.umopit.ru

There are also hard disk drive utilities from each of the drive mfgrs to test their hard drive functionality (S.M.A.R.T.):
Links to Hard Drive Manufacturers at: http://compreviews.about.com/cs/manhard/

You can also run SpeedFan (I run it on boot up from my system tray to monitor temps), and it also does a nice job of repo... Read more

Read other 2 answers
RELEVANCY SCORE 46

I tried to open lenovo companion and do the optimization but i failed due to a problem that lenovo companion has encountered. i restarted my laptop twice but the problem still exist. Also, i unistalled it and installed again but nothing happened. What else should i do to fix the problem  ?

Read other answers
RELEVANCY SCORE 46

Hi,
I was doing some file cleanup with a 30 day trial version of System Mechanic 5.0, and now my search companion is all messed up. I went to search for a file, and it shows the stupid little dog with the message balloon over his head, but I can't see any of the search options, or type in anything to search for. I have a WIN XP Pro upgrade disc and a WIN ME disc, but could not fix the problem with them. If anyone has any ideas on how to correct this I would be much obliged.
Thank you,
Sincerely,
Monkeyshine

A:Problem with XP Search Companion

See if this will help by going to Start>Run and then type helpctr -regserver notice the space between helpctr and hyphen.

If you need to reinstall Help and Support go to C:\Windows\inf\pchealth.inf. Right click and choose install. Have your CD handy.

Note: The folder is hidden by default. Go to Start/Run and type in: control folders> View and make sure "Show hidden files and folders" is checked and uncheck "Hide extensions for known file types".

Read other 1 answers
RELEVANCY SCORE 45.6

Hi, I am having same issue with my G50-80. Result Code: WWF00F000-UL7XCH. Thanks.
 
 
Mod edit:   The above post was added to an old thread in the ThinkCentre desktop forum.   I created a new thread for it in the correct notebook forum.   That prior ThinkCentre thread is paraphrased here: 
 
"I ran a hardware scan on my new E93Z which has Windows 7 Pro. Everything was fine except a Warning on the Local Connection test.   The result code was WWF00F000-RJ7X1K
 
See https://support.lenovo.com/us/en/documents/ht076691 - should not be an issue according to this."
 

Read other answers
RELEVANCY SCORE 45.6

WDC WD10S21X-24R1BT0-SSHD-8GB - 931.51 GBs , smart status test failed, final result code:W1QXNCAL8-NXLHWBFailedSaturday, September 17, 2016 9:38:54 PMHardware scan has detected one or more failures.Reference the error code below when contacting Lenovo support at http://www.lenovo.com/eticketDate run: 9/17/2016 9:38 PMDevice: WDC WD10S21X-24R1BT0-SSHD-8GB - 931.51 GBsProcessor can anyone help on this? Thank You.

Read other answers
RELEVANCY SCORE 45.6

The hardware scan returned a Result Code:WHD01V01I-HL9X0L indicating problems with my HDD: Targeted Read Test, SMART Short Self Test and SMART Drive Self Test all failed.  What do I do now? Thanks.

A:Hardware scan results

Backup your data now.Spidey101 offers great tips in this post:https://forums.lenovo.com/t5/Lenovo-B-and-G-Series-Notebooks/Lenovo-g70-test-issues/m-p/3511074#M585...

Read other 1 answers
RELEVANCY SCORE 45.6

I am using Windows 10 Home/64 on a Lenovo 700-251SH desktop pc.On 6/23/2016 i ran a Lenovo hardware scan and the motherboard usb test failed with a WMB01A008-WL7AHH error code.Can someone please tell me how to clear this up?As far as i can tell the computer is working ok.The hardware scan app is hung on this error.
 

A:Hardware scan error.

Read other 9 answers
RELEVANCY SCORE 45.6

I ran a hardware scan on my new E93Z which has Windows 7 Pro. Everything was fine except a Warning on the Local Connection test.The result code was WWF00F000-RJ7X1KI don't know how to find out what that means or how to fix it. Grateful for any help. Thanks

A:Warning in Hardware Scan

Same issue with a brand new W541.

Read other 3 answers
RELEVANCY SCORE 45.6

I don't really know what i should do and I hope this is the right board... W1F74XUFM-DMJNF5  ??

A:Hardware scan failed

The code is pretty much useless, but after the scan completes, you have the option to "View Log", which will display the results in plain English.    If you open the Lenovo Solutions Center, click on Hardware Scan, you will be presented the option to "See Last Results"   If you click on that option, you can then click on the 3.5" diskette icon above the "Final Result Code" to save the log to a file that you can then attach to a reply if desired. Cheers, 

Read other 6 answers
RELEVANCY SCORE 45.6

I picked up an old windows 98 box the other day to play around with, but it doesn't show POST at start up, even though it is set up to do so. Anyone know of an online hardware scan that will work with a machine this old?

thanks much
mystmaiden
 

A:hardware scan for old computer

You can try Belarc Advisor from here http://www.belarc.com/free_download.html or Everest Home Free edition from here http://www.belarc.com/free_download.html
 

Read other 2 answers
RELEVANCY SCORE 45.6

thCan some one please tell me what this means??I am concerned about the warning:   the result code was WHD01000-DL7086 

Read other answers
RELEVANCY SCORE 45.6

When I run my hardware scan as usual my storage devices scan (Targeted Read Test) failed so what can I do to fix it plz ?

Read other answers
RELEVANCY SCORE 45.6

Deckard's System Scanner v20071014.68
Run by Jess on 2008-03-31 16:30:39
Computer is in Normal Mode.
--------------------------------------------------------------------------------

-- System Restore --------------------------------------------------------------

Failed to create restore point; unknown error code 0x00000001


Backed up registry hives.
Performed disk cleanup.

Total Physical Memory: 383 MiB (512 MiB recommended).


-- HijackThis Clone ------------------------------------------------------------


Emulating logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2008-03-31 16:33:30
Platform: Windows XP (5.01.2600)
MSIE: Internet Explorer (6.00.2600.0000)
Boot mode: Normal

Running processes:
C:\WINDOWS\system32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\amVzcw\command.exe
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\Program Files\Logitech\MouseWare\system\EM_EXEC.EXE
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\WINDOWS\system32\dllcache\newhost.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Updater.exe
C:\WINDOWS\system32\RooTsoft.com
C:\WINDOWS\mrofinu.exe
C:\Program Files\Logitech\Desktop Messenger\8876... Read more

A:Ran Scan What does it Mean????(moved from hardware)

Download SDFix and save it to your desktop.

Double click SDFix.exe and it will extract the files to C:\SDFix

Please then reboot your computer in Safe Mode (without Networking) by doing the following :Restart your computer
After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
Instead of Windows loading as normal, the Advanced Options Menu should appear;
Select the option, to run Windows in Safe Mode, then press Enter.
Choose your usual account.
Open the C:\SDFix folder and double click RunThis.bat to start the script.
Type Y to begin the cleanup process.
It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
Press any Key and it will restart the PC.
When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
(Report.txt will also be copied to Clipboard ready for posting back on the forum).
Finally paste the contents of the Report.txt back here along with a Combofix log..(below)

Please visit the webpage HERE for instructions for downloading and running ComboFix.

Don't click on the window while the fix is running, because that will cause your system to hang.
When finished and after reboot (in case it asks to reboot), it should op... Read more

Read other 1 answers
RELEVANCY SCORE 45.6

When I run my hardware scan as usual
 
my storage devices scan (Targeted Read Test) failed
 
so what can I do to fix it plz ?
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 

A:G50-70 - Hardware Scan Failed

Welcome ytmh1989
 
1. What is your laptop model?
2. What is the storage devices being scanned?
You may want to check for disk error with Command Prompt (Run as Administrator).In the Command Prompt, type chkdsk /f /r c:
 
3. Run the storage device scan again.
 
PeterThinkPad X40 | ThinkPad W520 | ThinkCentre E73 SFF | Yoga 11s | Yoga 3 Pro | Yoga 900 | Yoga Home 900 | Yoga Tablet 2 Pro | Miix 2 10" | IdeaPad Y460p | IdeaPad K1 | 3000 Y300 
Give kudos to reward people for their assistance | Mark thread solved if the solution works | I am an active volunteer, not an Lenovo employee
=====================================
List of Sound Enhancement Thread
T520 | W520 ; Dolby ; IdeaPad Slate Tablet ; Yoga 3 Pro ; X100e ; Vibe Shot ; Yoga 900 ; P50 ; P40 Yoga | Yoga 14 | Yoga 460

Read other 2 answers
RELEVANCY SCORE 45.6

 Via the Lenovo Solution Center on my T440p Thinkpad, a hardware scan has detected a failure.  The eticket link provided inside Lenovo Solution Center (http://www.lenovo.com/eticket) did not take me to a working page. Here are the details of the failure.The "Targeted Read Test" of this device failed. I don't understand the meaning of this, whether it's serious or not so serious.  Greetings.

Read other answers
RELEVANCY SCORE 45.6

Hi,

Had this Search Companion problem once before and fixed it based on advice from a senior forum member by running install on srchasst.inf file. This time the install procedure doesn't fix the problem.

On Windows XP SP1 I am getting the following error when searching in Windows Explorer:
"A file that is required to run Search Companion cannot be found. You may need to run set up."
I also get an error when opening the HP Director for options to scan, copy, fax, etc for my HP Officejet 4110.
The error is:
MSXML not registered.
I registered the msxml.dll file, restarted the machine, but no improvement.

Following is a Hijack This log which may help.
If you can offer suggestions, thanks.

Peter Mc.

Logfile of HijackThis v1.98.2
Scan saved at 4:32:34 PM, on 07/11/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\DVDRAMSV.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Analog Devices\SoundMAX\PmProxy.exe
C:\WINDOWS\System32\00THotkey.exe
C:\Program Files\Apoint2K\Apo... Read more

Read other answers
RELEVANCY SCORE 45.6

I am currently running Lenovo Companion 3.62.1.0 on Windows 10 Pro on my Thinkpad P50.Everything used to work correctly, until Companion started giving out the "There is a problem in retrieving new Updates. Please try again later." messsage when I check for new updates. I have no idea what happened, it used to work just fine. Any help is appreciated. Regards.

Read other answers
RELEVANCY SCORE 45.6

Hello,  When I try to run the "Optimize Your ThinkPad" It hangs up on the PC Cleanup and doesn't progress to System Accelerate, or Critical Update.  Is this something I should be concerned about, as my machine seems to be running fine?  Also in Companion, when I try to run the Hardware Scan, it says it cannot run the scan at this time.  Both operated as expected a couple weeks ago.....Thanks for any guidance.John

Read other answers
RELEVANCY SCORE 45.2

My Lenovo Solution Center tell me to contact your support for this final scan failuer code: W1E3ZE6PV-DWV321 Any help please.

Read other answers
RELEVANCY SCORE 45.2

I'm running Windows 10 (Fall Creators Update) on my G700. When I try to run a hardware scan, be it short or complete, my system crashes.  I tried downloading a new copy of the Solution Center, but that didn't help. I ran DISM /RestoreHealth, but that didn't help either. I'm trying to run the hardware scan from the website, but according to Task Manager it's using 0% CPU, so I assume that it's not running. How can I run a hardware scan, when I can't even seem to get the scan running?

A:Hardware scan crashes my G700

Hi CRBlair,
 
Greetings.
 
You can try running a bootable diagnostics (directions here).
You can also try running alternate diagnostics tools like belarc and speccy aside from Crystal disk info.
 
Regards

Read other 1 answers
RELEVANCY SCORE 45.2

My hardware scan on my laptop found an error in the Storage Devices section; the Targeted Read test and the SMART Short Self test and Drive Self test both failed. It gave me an error code and told me to make an e-ticket, but the link they gave me only goes to Lenovo's home page, I think because my 1-year warranty expired two months ago. Is this something I can fix, or as far as function goes, something I need to be concerned about? If it's affecting my computer, I can't tell how.My other issue is that, after upgrading to Windows 10, I get a notification that they can't find the license information for my AMD Quick Stream every time I turn my laptop on. Any fixes for that?

Read other answers
RELEVANCY SCORE 45.2

Almost immediately after my warrant ran out I got a message stating that a Hardware Scan had Detected an error. Result Code WHD01V001-WM7WMF  It seems related to a Targeted Read Test and a Smart Short Self Test.  I had warnings on each of the Wireless Test also but I'm not sure the Wireless Network Adapter has ever worked on this well. At any rate, the computer is dragging so something is wrong but I can't pinpoint it. I don't have any known issues with virsuses or programs running in the back ground.  Unfortunately we don't have the money to get it fixed right now and I'm hoping that I can find some solutions or answers here. Any help would be much apprecited. Thank you. 

A:Hardware Scan Detected Error

Sounds like a disk problem.  Get a copy of CrystalDiskInfo (freeware) and see what it thinks of your HDD.

Read other 1 answers
RELEVANCY SCORE 45.2

I keep getting 2 failures and am seeking solutions to fix them.  Thank You. 

























LENOVO HARDWARE SCAN FAILURES NOV 13 2016.jpg ?108 KB

Read other answers
RELEVANCY SCORE 45.2

Hi!Can someone tell me what this failure code means: WME800800-FL9D1KIt's related to a memory problem. Thank you!

Read other answers
RELEVANCY SCORE 45.2

Hello, At my laptop's prompting, I did a hardware scan and it came back failed on the eMMC Storage Device Read Test, but doesn't really tell me what to do about it. This is the code it gave me: WHD100100-DL7CCG I just bought this laptop a few days ago, so I'm a little confused about how there could already be something wrong with it.  This is the exact laptop I have, if it helps: http://www.bestbuy.com/site/lenovo-ideapad-100s-11-6-laptop-intel-atom-2gb-memory-32gb-emmc-flash-st... Thank you in advance!

Read other answers
RELEVANCY SCORE 45.2

I received a Lenovo prompt to run a hardware scan. It seemed to run OK and found no problems. But I just noticed that the clock setting has changed. It does not reflect I was running on Daylight Saving Time. I think I can figure out how to reset the  clock, but I'm wondering: Is this normal behavior after a hardware scan?

Read other answers
RELEVANCY SCORE 45.2

for some reason the DVD drive only shows after i scan for new hardware

for example, i can turn on the computer now, and it doesn't see the second DVD drive, just the first one. but the minute i scan for new hardware, it pops up.
but if i restart, its gone again? what's up with that?

A:DVD drive only works when scan for new hardware

In diskmanagement when it shows has it a drive letter assigned to it? If not assign 1 (right click).

Read other 1 answers
RELEVANCY SCORE 45.2

Device-Ideapad Y700I got this error code while running a hardware scan on my laptop:WVC007002-UL7YSGWhat does it mean?

A:Error when running hardware scan

Hi Ashvin_R , 
 
Welcome to the Community Forums. 
 
With the error codes from LSC , it is best to call in tech support for needed decoding and recommendations. 
 
WVC007002-UL7YSG affectation on video card during the 007 test results to a 002 error may just suggest needed update particular to the video card driver. 
 
Microsoft Windows 10 64bit:
http://support.lenovo.com/us/en/products/Laptops-and-netbooks/ThinkPad-Edge-laptops/ThinkPad-E460/do...
Microsoft Windows 8.1 and 7 64bit:
http://support.lenovo.com/us/en/products/Laptops-and-netbooks/ThinkPad-Edge-laptops/ThinkPad-E460/dow...
Microsoft Windows 7 32bit:
http://support.lenovo.com/us/en/products/Laptops-and-netbooks/ThinkPad-Edge-laptops/ThinkPad-E460/do...
 
Related articles for reference here and here .
Intel® Graphics Driver for Windows® 7/8.1/10* [15.40 6th Gen]
 
Update us how things go.
 
Regards
 

Read other 1 answers
RELEVANCY SCORE 45.2

Good Day, Please assist, Upon running Lenovoo Solution Center scan, I received the error of "Failed, Hardware scan has detected one or more fails" Result Code: WHD01V01I-UL7AHH Feedback would be highly appreciated. Kind Regards,Yastheel  
























Capture.PNG ?32 KB

Read other answers
RELEVANCY SCORE 45.2

My Lenovo Solution Center tell me to contact ur support for this failuer code: whd01v00j-dn7y7j Any help please.

Read other answers
RELEVANCY SCORE 45.2

I ran a hardware scan 6/23/2016 on a 90ED0009US/700-251SH desktop.The motherboard usb test failed with an error code  WMB01A008-WL7AHH.What should be done about this? The computer seems to work ok.
 
Mod's Edit: Additional information added to Subject line for clarity of issue.
 

A:700-25ISH - Hardware Scan Error

If the computer seems to run okay, then I think you should just ignore the error code. 




I'm a Lenovo advocate, part of the Lenovo INsiders program. I'm a volunteer; I don't work for Lenovo.

Read other 1 answers
RELEVANCY SCORE 45.2

The Lenovo Solution Center performed a hardward scan and it returned 1 error and instructed me to click on the link to submit an eticket. So I clicked on the link and got nothing but confusion from that point on. I can't find anywhere to submit a ticket to just find out what the error code is. All I get presented with are charged support options. I'm not experiecing any hardware issue as my systemseems to run just fine. But I would like to know what this error code points to. The code is"W1AH5U4VT-G4H1Z4". How can I find out what this is?

A:Hardware Scan Error Code

If you re-open the Lenovo Solutions Center and select Hardware Scan, on that page there is a See Last Results  link that will show you the report created during the last scan, and in that report it should show you what part of the test caused the error.    It may be something simple to fix with an updated driver (a lot of times it is just a video driver failing the Mathmatical Operations test), but hopefully that information will help you find a solution.    BTW  If it is the Mathmatical Opertaions test that failed, uninstalling and reinstalling the driver for your video card, or just updating to a newer version will usually fix that error. Cheers,

Read other 1 answers
RELEVANCY SCORE 45.2

I have a lenovo y 580 which I purchased in janurary. I ran a hardware test and failed the PCI Express Status test. I got the result code WPE001001-HI9D8E but I do not know what that means or how to fix it, please help. 

A:Failed hardware scan y580

Dear Customer 
 
Welcome in lenovo forums 
 
Please test the machine using an application called Lenovo Soultion Center Quick test , just use the below application to download and install that applicaiton :-
 
Link : http://support.lenovo.com/en_US/diagnose-and-fix/detail.page?LegacyDocID=LENV-DIAGS#lsc
 
Please run the test and let me know if you got any erros 
 
Thanks
Alaa





Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

Read other 9 answers