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Notebook frozen

Q: Notebook frozen

My MSI GX630 just froze on me. It would take no input from the keyboard, the touchpad the mouse.. nothing. I had to remove the battery to restart it. this is not he first time it's happened. I was running just firefox and messenger and left the it for a while and came back to find it frozen like that. Any help plz?

Preferred Solution: Notebook frozen

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Notebook frozen

It may be overheating... If you can disassemble a laptop yourself, you could check to see if the fan(s) and cooling fins were clean and free from dust and debris. If you can't do this yourself, you will have to take it to someone who can

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Hi All:
    A few weeks ago I started to download DVDShrink from what looked like a perfectly legitimate company site. After I clicked to download the program it began to install itself. At the same time all kinds of alarms went off - Comodo, Malwarebytes, etc. - and I quickly shut down.
    After booting up I ran a quick Mbam scan and it found 32 infected files which I deleted. I then ran a full Mbam scan and it found a bunch more. Later I also ran full Mbam and Avast scans but this time around neither came up with anything. I also used ERUNT to replace the Registry with a clean copy made earlier.
    For a few days everything ran OK but then Firefox began to freeze up whenever I brought up a page with a Youtube video on it. Then other things started to freeze - Task Manager, etc. - and now it's reached the stage that the computer won't boot up properly at all. Almost everything is frozen. The computer won't even start in Safe Mode. At best it just brings up my mouse pointer (which is working) and my desktop wallpaper but nothing more.
    Different Windows messages have appeared at times one of which said something to the effect that Windows was stopping to prevent further damage. There is a separate RESTORE section on the drive for restoring the computer to factory settings but I can't access it. Since I can't get into the computer to do anything at all I'm wondering if there's any way of being able to get the com... Read more

A:Win 7 HP Pavilion dv7 Notebook FROZEN

Try performing a repair installation. This will preserve your user accounts, data, programs, and system drivers.
Instructions for a Windows 7 Repair installation.
A Windows 7 Repair Installation will require a installation disc.
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Forums.  You will need to download the same version of Windows 7 that you have installed,  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
Part A, Steps 1a - 6a
The ISO image will need to be burned to a DVD in order to create a bootable installation disc.
1a)  To burn a ISO file to a DVD please download ImgBurn and install it.
2a)  Insert a blank DVD into your CD/DVD drive tray, and then close the tray.
3a)  Open ImgBurn, and click on Write image file to disc.

4a)  Click on the Browse for a file icon:

5a)  Locate the ISO file you want to burn, and click on the Open button.
6a)  Click on the blue arrow to start burning the bootable DVD.

Please note:  In order to boot from this DVD you may need to change the boot order in... Read more

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My Pavilion g4 Notebook PC will not let me start. I get a failed smart check when I do the hard Disk test . no matter what I do, it does not open to my desk top. I had been watching a utube video, and the computer frose up, so i forced the computer off by holding down the power button. now it wont start up.I tryed several times to go with launch start up repair, but it eventually brings up a small window with the headingx:\windows\system.32\cmd.exe and does 7 lines and then a blinking curser, and that's it.How can I fix this? I don't have  a hard disk of any kind with this computer because it was given to me as a hand me down from my wife.Can anyone help me?Thanks.

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Cannot shut down, totally frozen in 'restarting' mode 


View Solution.

A:HP notebook was trying to restart, now frozen, can't shut of...

Hi,Press Power button continually for 2-5 seconds to shut downThen tap away f2 key as soon as you power on laptop, do extensive hard drive and memory tests from UEFI System DiagnosticsWhat is your notebook?http://support.hp.com/in-en/document/c00033108RegardsVisruth

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Windows XP Pro.

At the office I use an external mouse on my computer.

At the end of the day I (usually) unplug the mouse before going into standby mode.

When I forget to disconnect mouse before going into standby mode...when I get home and resume my touchpad ends up being frozen and won't work.(Note: Built-in notebook keyboard does work however).

When this happens the only way I know how to correct the problem is to restart the computer.

Is there some magic or alternative way to unfreeze my mouse without having to restart the computer?


A:Want to Unfreeze a Frozen Notebook Mouse (Touchpad)

Ctrl \ Alt \ Delete. Click Processes and see if the mouse app is still running. If it is, right click on it and end processes.

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I turned off my notebook using the mouse and the screen menu. The computer apparently closed down as it should, the screen went black, but the light on the power switch continues to glow. When I try to turn on the computer again, the power switch has become unresponsive. Now I can't turn my computer on. (I don't actually know whether the computer is turned on or off because the screen is black). The notebook has a fixed battery, so I can't do a hard reset by removing it. What should I do?

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after being advised by a mate, am me being a  virgin to all tech online at the age of 50, i had a tech at Harvey Norman, where i bought the notebook a month ago, uninstall the cyberlink media player and install VLC media player,  all good, switched it off, put it back in box and went home, 2hrs later i unpacked it   turned it on and after displaying the hp logo on start up, it went to a redish screen with the loading dots circling and below them it says HYBERNATING and this is all it does, won't turn off by power button unless i close lid also, otherwise the screen oes black on touching the power button and back to the HYBERNATING screen on touching any other button. full stop nothing else.i removed/replaced battery, nothing! hELp please 

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helllppppppp!!!! i pressed f8 tried debuggin and every other option debugging stays on blank screen how long should i wait

A:my gateway notebook is frozen on the windows start up screen

I'm not sure, but i imagine your Windows is corrupted.

You should format your drive and reinstall windows.

If you don't want to lose your data, download Ubuntu and boot your computer with it. You can then retrieve your important data before you format the drive.

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Extremely frustrated I've looked and tried to find a solution to no avail. When the notebook boots up, it gets to the login screen, I wouldn't be able to do anything at that point but I can log in because I have a fingerprint scanner, from there I'm 100% dead in the water. The only way to shut down is to hold down the power button. While the computer is in bootup, I have touchpad/keyboard function, I can escape to boot options, BIOS, repair, etc. and have normal functionality while there but not in safe mode. I have ran SFC with commands several times, chkdsk with commands several times, nothing changes. SFC says it found problems but was not able to fix all of them and the last chkdsk found nothing wrong.

Here are the events leading up to:
* had disk errors and bad sectors in old hard drive (could not repair)
* cloned old hard drive to new hard drive (there were errors but the new hard drive booted and worked for the most part correctly)
* in the process of trying to fix missing setup files for applications and other miscellaneous small issues, I ran troubleshooting, updates, chkdsk, sfc, etc. removed various applications, and added a few, nothing worked. I installed Revo uninstaller to remove Kaspersky Internet Security as it is THE MOST stubborn application to remove I've ever experienced. The reason I mention that is because I went through my computer trying to find the leftover files even after Revo because Kaspersky was still running after re-installing it and uninsta... Read more

A:Frozen touchpad and keyboard on HP Pavillion dv6 3225dx Notebook

If you have (and should have) a USB keyboard and mouse connect them and see if they will work.
Since your file system was already corrupted you cloned the bad files to the new drive.
If the USB devices work you should do a Repair Install.
If that doesn't work do this: Using System Recovery, Factory Reset and Minimized Image Recovery Options HP Pavilion dv6-3225dx Entertainment Notebook PC | HP? Support
From this tut:
Clean Reinstall - Factory OEM Windows 7

On newer models HP Recovery may offer a Minimized OS Recovery option when booting from F11, which retains only the OS, Recovery Manager, HP Support Asst, and HP Wireless LAN. This is as close to a clean reinstall as you can get without doing one yourself.
● If you clean reinstall only to C and leave all other partitions intact, F11 Recovery key should still work later if you need it.
● You can also Extract HP 3rd Party Software from RecovCD.
● Problems with volume control lighting and HP Quick Launch buttons have been dealt with here where you can also get further support.

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Got a user who has a Acer 5100-3583 notebook, the keyboard and touchpad are unresponsive after multiple reboots and standard trouble shooting yield no results.? The unit is only 14 months old and out of warranty.
Any clues?

It will read from DVD-ROM drive as it reads a DVD movie when inserted.
No USB devices such as keyboard and mouse work either.


A:Acer 5100-3583 notebook keyboard & touchpad frozen..?

- in windows, press Fn+F7 (or the combination you have to activate/deactivate touchpad
- In the bios (press F2 when it appears the ACER screen when booting), be sure that the Tpad is enabled.
Purchase a usb mouse and keyboard and by pass the problem.
Restore to an earlier date to make sure the configuration wasn't dumped somewhere along the line.
Reformat the system.
Check with Acer Site under troubleshooting to see if there are any other solutions.
Last resort and if your capable open casing to check for loose connections. ( It does appear Acer has problems with touchpads frequently)
Luck to you and this is about all the thoughts I came up with right now. Let us know...Jazz

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I am a beginner computer user and I recently inserted a bad dvd int my lenovo laptop. The windows media player screen is frozen and I have no control of the notebook user screen. I would appreciate any help as I am dumber that a box of rocks!

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My computer doesnt load up, doesnt progress any further than the Gigabyte utilities splash screen. I cannot open the CD drive, and pressing the keys on my keyboard does nothing. However, if I press the caps lock before turning my computer on, THEN the green light on the caps lock appears. Pressing the hotkeys, such as TAB for access to the BIOS, or F12 for utility program does nothing.

To give some background, I had been playing a game and had a tv show from the internet running in the background.

My system was running slow, and then seemed to have totally frozen. I waited 5 mins for it to resolve itself. It didn't. I tried task manager, and Ctl+Alt+Del to no avail.

I then, in desperation turned the power off at the mains.

PPS: I have left the computer for approx 4 hours to see if it was just running slowly. Sadly, no such luck.

Since then, I cannot even access Windows or anything.

Please help!

PS: This is a desktop computer I am referring to.

A:Computer is frozen when loading Windows, frozen at the Gigabyte Utilities screen


doesnt progress any further than the Gigabyte utilities splash screen. I cannot open the CD drive

This signifies a hardware problem. When you power up the computer can you press the eject button for the CD drive? Does the tray open? Does the light on the CD drive light or blink? on the Gigabyte screen can you enter Setup (Bios) usually by pressing the Del key?
If not, then shut down the computer and unplug all drives (CD/DVD, HDD's, Floppy etc) and start the computer. Can you get into the Bios? If not, then you may have a failing Power Supply Unit. Try testing with another.

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Today at CES, Samsung announced the Samsung Notebook 7 Spin (2018) and showed the Notebook 9 and Notebook 9 Pen ? new devices powered by Windows 10 that provide you with the tools you need to remain productive in today?s digital world.

Let?s take a look:

Samsung Notebook 7 Spin (2018)
The Notebook 7 Spin (2018) arrives with the Windows 10 Fall Creators Update to offer modern features that light up touch, inking, 3D, including a 360-degree touchscreen that enables digital drawing, writing and note taking with Windows Ink; an Active Pen (sold separately) for quick and easy note-taking; as well as the power and performance for more efficient multi-tasking.

Other features include:
A 360-Degree Rotating Touchscreen ? Provides the flexibility to view content as preferred, whether it be as a tablet or as a traditional PC in landscape mode
Active Pen-enabled (sold separately)? Perfect for attending meetings, conference calls or lectures, the Active Pen lets you create a sketch or jot down notes on the fly with Windows Ink
Secure Fingerprint Log-in ? Through simple fingerprint scanning, you can quickly log-in with Windows Hello and keep files secure in your own Privacy Folder
Power and Performance ? Powered by Windows 10 and equipped with an Intel i5 processor and 256GB SSD drive that allows for quicker startups and advanced multi-tasking capabilities
Voice Note ? Advanced smart recording featuring an integrated far field microphone to capture every det... Read more

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I'm running W2K on an

AMD Athlon XP 1800+
512MB memory
gForce3 gfx card
200GB Seagate Ultra
Soundblaster Audigy

I just ran into a problem that I've not encountered before with any of my systems.

After a couple of hours of inactivity on my system, the system froze completely. I had to reset it because I couldn't reboot via the normal graceful ways. Anyway, when I did this, I heard a series of 2 short beeps followed by another series of maybe 8 regular beeps and I had no display. The funny thing is when I went to start it up again the next day, it came up, but the clock was wrong and after being able to type only a few characters, it froze up again. I might mention that although the frozen cursor problem happened intermittently initially, the problem got worse when I downloaded the recommended nVidia driver patch (Version: 61.77)...now I can't keep the system up long enough to test anything.

That's pretty much it...Oh, I looked in the documentation re: the beeps (to attempt to decipher them) and there's nothing...not in the book, nor on the mainboard CD.

Any ideas?


A:Frozen Cursor...Frozen Screen

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When starting my pc it appears to start up okay but the mouse is inop. Mouse is in ps/2 slot. I tried another mouse that works on another computer and it is also inop. Is the pc freezing on start up? How do I start up in safe mode. Os is windows XP. The computer is about 3 years old. Any ideas?

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A problem has recently developed with my Envy notebook.   About 2 weeks ago my entire wireless network began slowing down when on it.   Noticeable on all devices.    When my provider came out, checked and tweaked some issues it appeared to be ok.   I went on with my daughers HP laptop and was drawing 20-24 mbps all over the house. When I reconnected mine to the system I was only pulling 6, 3, 5, up and down.   It doesn't start right away but after a few minutes.   So I put my duaghers right next ot mine and low and behold, when I ran her's it pulled 3 - 6 also.   So I turned my wi-fi off and hers' popped right back up.   I have also tried this with an old XP mini, my i-pads etc.   As soon as mine gets on the network the speed crashes.    This also happens with no one else home and no other devies conncted. I have downloaded the latest up to date Intel driver for this network adapter and it hasn't changed anything. Any ideas?

A:ENVY Notebook - m7-k111dx w/intel 7260 - notebook sucks dow...

Bill_Ving Hello;Allow me to welcome you to the HP forums!I read your post about wireless networking poor performance and wanted to help. My immediate guess is that you might have mixed-mode networking going on.  This happens when you have two different PCs networking in two different modes -- one using "G", the other using "N".  The wireless router (or access point) can optimize performance for either mode, but not for both.  So, the "G" mode drags down the performance of the "N" mode PC, but even worse, with the router set for mixed modes, it performs more slowly than with either PC connected by itself.Here are some other troubleshooting steps you can try: HP PCs - Troubleshooting Wireless Network and Internet (Windows 8) | HP® Customer SupportGood Luck========================================================================I am a volunteer and I do not work for, nor do I represent, HP.---------------------------------------------------------------Please click "Accept As Solution" on the post that solves your issue to help others find the solution.Please click the Thumbs-Up symbol on the left of the Reply button to say thanks fopr my help.========================================================================

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Hi, I would like to use HP Spectre 13 x360-w001nc with docking stationi-tec USB C Flathttps://www.i-tec.cz/?t=3&v=437 to use in combination with 4k TV LCD and therefore I dont wont to have my HP SPECTRE WITH OPEN LID,but in a case I switch the notebook off, and the notebook is connected to i-tec usb c flat docking stationthe notebook power button on the side doesnt work  then, so I cannot switch the power on , until I open the lid of thehp spectre. (it work only when the comp is in sleeping mode - the button blink) Please help me where can I change this func to be able to push the power button on the hp spectre on , regardlessthe lid is open or closed. Is there any soft to change the setting so I will be able to see everythink on the second monitor (TV LCD ) and the hp spectre lid will be black ? not on also ? somethink like automatic change monitor (not both) or it is not possible and the hp spectre lid will be always on  regardless I use another extrernal lcd ? Thanks for help and tips      

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The hinge on my much-loved Notebook has become 'loose'. Can I find repair help locally? Baltimore,  MD area. What is the correct term(s) to use to describe the problem? 

A:TouchSmart Notebook TV notebook swivel hinge repair?

https://www.google.co.in/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=hp%20service%20center... You can tell them that the hinges are loose 

Regards;SmileyI am an HP employeePlease click the White Kudos star to say thanks for helping.Please mark Accept As Solution if my help has solved your problem.

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I made a Google notebook to keep the minutes of a meeting my business partners and I held last weekend. I made them all collaborators on the notebook so they could all make any changes or annotations they felt necessary. However, when they go to access this notebook they are prompted for a password.

There is nowhere (at least that I can find) to even choose to password protect the notebook let alone change the password. I'm pretty confused as to what password the notebook could be. The only thing I can think of is that it's asking for the password to my gmail account, which I don't really want to be handing out. Any ideas on this one gang?


A:Why do Google notebook collaborators need a password to access the notebook?

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New here and so I hope that I am posting in the correct place.
My new notebook an M50-MX5 was in the warranty depot as we thought it had a dvd burning problem, however that was not the case; it was the media.

Anyway before it was sent into the toshiba warranty depot the level 2 tech phone support said to get the computer to be like it was when I unboxed it 2 days earlier, this was last month.
And so to my frustration all of my programs were removed, however before doing this the software techie at the office Ghosted it to my Western Digital Storage Unit and then sent it off to the Warranty Depot.

While it was in the shop I used my 3 yr old toshiba satellite 2410 which I am now typing on at this moment.
I was finally able to get the software tech from the office to reGhost my new toshiba M50 on this past Saturday and left it with him for a couple of hrs and then returned to pick it up as there was not much in the way of programs on it and so it wouldn't take long to Ghost the Images back.

Well, in my Western Digital Storage unit are Ghosts of this 3 year old satellite that I am presently using.
After the techie got my Restore Disk installed and tried to reGhost the image onto the New M50, it crashed.

He was using the wrong Ghost, he was using the one that was from this unit???
I was not happy, especially after he claimed that he now had it Ghosted with the proper Image and I tried it out and it was very sloooooow to Boot. He said it was my Norton 2006.
I... Read more

A:new notebook Ghosted with old notebook ghost and now problems??

Something you might want to try (it's a pita) is a repair of windows - this may fix some of the slowness issues you're seeing. The install program he's talking about is probably the U3 component of many larger USB pen drives. I think it's on most of Sandisk's newer large drives. A repair of windows might also take care of this. I seriously doubt that putting the wrong image on the machine and then putting another image on could do any damage to the machine itself - the folks here at my job do it all the time.

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We've got a desktop hooked into a linksys B router, and a notebook that accesses the internet wirelessly thru that router. lately we havent been able to get a decent connection with the notebook, and if we've gotten any at all, it gets dropped soon. is the desktop getting the majority of the bandwidth, which is eliminating the notebook from getting enough? if so, is there anyway to limit the amount that the desktop is getting?

A:Two computers, desktop and notebook, notebook not getting int. connection

What changed from when it was working to now?

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My own notebook (Asus EEE PC S101), running Windows XP service pack 3) was twice redirected to an unknown website when I wanted to visit the Guardian newspaper website. I was using IE version 8. Then the notebook froze. When this happened, I had to switch it off without using Cleanup, which I have used safely for a long time. When I had switched it on again, I used Firefox to go to the Techsupport Forum. I followed the instructions to download dds.scr and began running it. Then the notebook froze again. It still tells me "Two logs shall be created on your desktop" Now the cursor does not move any more either. I write this from another notebook, but I cannot create a logfile,m as everything is frozen on my own notebook. Help, please,


A:Malware freezes Notebook (posting from other notebook)

Hi and Welcome!!

My name is Jeff. I would be more than happy to take a look at your malware results logs and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following:
The fixes are specific to your problem and should only be used for the issues on this machine.
It's often worth reading through these instructions and printing them for ease of reference.
If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
Please reply to this thread. Do not start a new topic.
If you happen to have a flash drive/thumb drive please have that ready in the event that we need to use it.
Please be sure to subscribe to the topic if you have not already done so.
IMPORTANT NOTE : Please do not delete, download or install anything unless instructed to do so.
DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision. Doing so could make your system inoperable and could require a full reinstall of your operating system and losing all your programs and data.

Having said that.... Let's get going!!

Are you able to boot to Safe Mode at all? If you are, try to run DDS from there and when the logs are made please post them.

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My wife has a two-year-old Samsung notebook. Recently when she unplugged it the machine cut off, even though the battery said 79% charged (it wouldn't charge any further). I figured that the battery was bad so I bought another one from Amazon.

This one charges to 100% percent and does exactly the same thing. I'm perplexed but think there's something going on with the motherboard that won't let it use battery juice, even if Windows 8.1 says it's 100% charged.

I've tried the hold the power button down for 1 min with the battery out trick to no avail.

Any ideas? I'm stumped and think I might need to get her another notebook.

Thanks, Robert

A:Samsung Notebook Battery Won't Power Notebook

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Hi hp notebook - 15-bs559sa can i instal m2 ssd in my notebook m2 SSD alongside HDD?

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The system:
Asus EeePC 1000HE

The problem:
1. Right clicking desktop causes computer to hang,
2. Accessing Control Panel causes computer to hang,
3. Opening Microsoft Office applications causes computer to hang,
4. Pressing CTRL+ALT+DEL causes computer to hang.

1. Tried to scan for viruses/spyware... nothing found.
2. Tried to do system restore... but ends up in "System Restore Incomplete".
3. For Problem #1, someone suggested using ShellExView to isolate and disable the cause. This worked and now I can right click on the desktop without it hanging. But still was not able to solve the other problems.

This is my first post. I hope you guys can help me. Thank you very much!

A:Frozen XP

still need help on this one guys... thanks

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Sony Vaio laptop with windows XP home edition. Opened windows and changed the mouse pointer size. screen froze nothing happened. we shut down and restarted but it gets to windows XP with the little green lightn goes back and forth across the rectangle box 3 or 4 times then freezes and the computer goes no further. when shut down it can only be opened in safe mode nothing else any other mode just brings the same result of a frozen windows xp screen.

thanks to any one who has the time and can ofer some help

A:Frozen please help

Did you go to the safe mode with networking? Try to scan the Computer with an Antivirus if you are at the safe mode. If you can't run an Antivirus scan then try to back up files because you might come to conclusions that you need to reformat your system. But still at the safe mode have tried to reset the set up of the mouse cursor then restart?

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Q: Frozen

I am not sure if this is the right place to post this, but please someone keep me from killing my computer. I have posted this in another forum and they were stumped so I am trying again. I am a newbie, please forgive me if I don't give you all the information you need.

I previously had a problem with my computer freezing. When I say freezing I don't mean it hung up or slowed, I mean it stopped. Like it said "hey I am tired" and just STOPPED. I would have reset or cut the power and reboot. I tried formatting and reinstalling windows as the computer was two years old and had never been formatted. That didn't work and it finally got to a point where it wouldn't boot up at all. I would get to the windows screen with the blue bar across the bottom hear a click and it would reboot.

We first thought it was the power supply, replaced it. The problem persisted so my sister thought it was the hard drive as did my BF, I thought it was the motherboard. Majority rules and I bought a new hard drive. Hey guess what, I was right, the problem persited and so I replaced the motherboard and the processor.

Everything was working fine for 2 weeks until it started freezing again on the weekend. I barely have anything on it. I have run virus scanners and malware/spyware scanners. I have run pcpitstop.

I am at a loss. I can't imagine it is any of the hardware as I have replaced the powersupply, motherboard, processors hard drive (the old hard drive i... Read more


hi aprilg.
you almost have a new PC from what you say. does your Mcafee have a firewall to? if it has this may be part of your problem as you already have windows xp firewall available to you, and you also use sygate too. how do you have all the anti-spy and antivirus programmes running all at the same time? that could also be part of the problem.

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For the second time in a few weeks my PC has completely frozen and become inaccessible. Could you offer any advice. Many thanks.

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I've been working with dai to fix a HDD problem (thread: SMARTDrive failure imminent) that appears to be resolved with a replacement drive; however, the backup that is restored to the new drive continues to run XP Pro SP1 VERY SLOWLY, i.e. a mouse click takes several minutes to respond. I've followed MicroBell's 'Read this before posting...', in which I ran:

Spybot Search & Destroy



with no change in performance, and dai has suggested using jv16 PowerTools, which I ran and have almost no idea of what to do next.

Included here is the latest log from HiJackThis. I also have an ActiveScan log, which I will add to the next post:

Logfile of HijackThis v1.99.1
Scan saved at 2:28:57 PM, on 5/8/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://start.earthlink.net/AL/Search
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm
O2 - BHO: My Search BHO - {014DA6C1-189F-421a-88CD... Read more

A:XP Pro SP1 nearly frozen

Here is the ActiveScan log. Some names have been changed to ward off the incredibly nosy. Hope this helps.

Incident Status Location

Spyware:Cookie/2o7 Not disinfected C:\Documents and Settings\Administrator.OLYMPUS\Application Data\Netscape\NSB\Profiles\45xnrzpg.default\cookies.txt[.2o7.net/]
Spyware:Cookie/Atlas DMT Not disinfected C:\Documents and Settings\Administrator.OLYMPUS\Application Data\Netscape\NSB\Profiles\45xnrzpg.default\cookies.txt[.atdmt.com/]
Spyware:Cookie/Advertising Not disinfected C:\Documents and Settings\Administrator.OLYMPUS\Application Data\Netscape\NSB\Profiles\45xnrzpg.default\cookies.txt[.advertising.com/]
Spyware:Cookie/Atwola Not disinfected C:\Documents and Settings\Administrator.OLYMPUS\Application Data\Netscape\NSB\Profiles\45xnrzpg.default\cookies.txt[.atwola.com/]
Spyware:Cookie/Doubleclick Not disinfected C:\Documents and Settings\Administrator.OLYMPUS\Application Data\Netscape\NSB\Profiles\45xnrzpg.default\cookies.txt[.doubleclick.net/]
Spyware:Cookie/2o7 Not disinfected C:\Documents and Settings\Administrator.OLYMPUS\Cookies\[email protected][2].txt ... Read more

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Q: Frozen

Blue screen with a dove and olive branch, that's it!

Q: Frozen

Suggestions on what program I can run to check for virus/worms...etc ??
Issue is....... Sometimes, (not always), when I go to a website, everything "feezes" for 15 - 30 seconds.  Even the cursor won't move.  The window on my screen will "minimize" to the bottom of the screen for a few seconds....then open back up and everything is fine.
Doesn't happen on any certain website.......and doesn't happen on all websites.
Very random.
Op Sys = Windows 7 Home Premium
Please help


Use the programs below to clean up the computer and remove adware and malware.
Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the
Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.
After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.
CCleaner - PC Optimization and Cleaning - Free Download
Download Malwarebytes' Anti-Malware from Here
Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
When MBAM is finished scanning it will display a screen that displays any malware that it has detected.
Click the Remove Selected button.
MBAM will now delete all of the files and registry keys and add them to the programs quaranti... Read more

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Ok, this is going to be weird, cause the issues i'm having...i've never seen before.

First, let me start off by saying that I installed a new motherboard, RAM, and CPU into my computer. The RAM checks out clean.

Heres my main problem(s). Every once in awhile, when I turn the computer on, my monitor tries to recognize the system....but it doesn't, so it stays black. Happens with my LCDs AND my CRTs. This is easily fixable through a few reboots, then everything is fine.

Next up, when the system boots up, every once in awhile, it'll just hang at the welcome screen after I sign on with my password, stuck at "Loading personal settings...". When I press Ctrl+Alt+Del, the taskmanager appears and the welcome screen disappears. Then its a blank screen (with the default background color in the back) and the task managar. When I try to start a "New Process" through task manager, the task manager hangs and freezes. Then I have to create another task manager, and it freezes when I try to create new tasks through that as well. Not only that, but when I try to end task, no task will "end." This is when it is booting up.

Now, if it boots up fine and I'll be on the PC for awhile doing stuff. Then when I try to open a program or something, the system will randomly just not let me. And when I try to start any new program or run anything that isnt alreayd running, it'll hang on that. And when I use task manager, it won't "... Read more

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My PC has completely frozen with a blue screen appearing telling me of a fault and needs to shut down. But nothing happens. It is inaccessible at the moment. Can you help. I am sending this post via my mobile phone. Many thanks.

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Q: Frozen

this is what happened as far as i can recall. i installed windows xp sp2. i needed to update my video card driver (radeon 7200). i rebooted in safe mode, uninstalled the driver using driver cleaner pro, and rebooted to install updated driver. thats when the problem started. it booted to the windows screen with the progress bar then nothing. i tried to boot in safe mode and after it loaded mup.sys it froze. it so happened that i have another hard drive in my box, so i rewired and booted that one first with the other in tow. i was able to get all the way through the boot process. i have tried NUMEROUS methods to resolve this issue to no avail. i have even flashed my bios (which i thought was the answer). nothing worked. i even ran check disk on the sp2 drive. i tried to uninstall sp2, but it wont let me. if anyone has any idea how to fix this......


The problem could have been caused by driver cleaner so you may want to ask the question on their support forum : http://www.driverheaven.net/software-tools/

Have you tried last known good configuration (same menu as safe mode) ?

Is this a retail or OEM (preinstalled) version of Windows ? Do you have the XP CD ?

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I got the acer aspire laptop last Dec, it comes with Win7. Then I updated to Win8, and did not keep Win7 system/files. So maybe some drivers are not right/updated? After install the Win8, the system keeps frozen, once or twice a day. The zip file is attached, Please help. Thanks a lot!!!!!!

A:win 8 keep frozen

Hi and welcome to the forum. I have noticed a number of drivers you should update to windows 8 64bit versions or un-install/remove them if un-needed:

tapoas.sys - OpenVPN Virtual Network Driver: Driver Reference Table
k57nd60a.sys - Broadcom NetLink Gigabit Ethernet NDIS6.x Unified Driver: Driver Reference Table
RTKVHD64.sys - Realtek High Definition Audio Function Driver: Driver Reference Table

My advice is un-install OpenVPN for testing purposes. Update your Realtek Audio and Broadcom Ethernet devices from your manufacturers website, you can also update any driver you feel needs updating using this site as well (select win8 64bit as OS):

Acer Support: Downloads & Support Documents - Notebook, Ultrabook / Aspire / Aspire 5755G

I have also noticed you have an old BIOS version v1.15 and the latest is v1.21 you should consider updating this as a last resort if you're still getting freezes/BSODs. If you do decide to do this please follow all manufacturers instructions as any error might result in your PC becoming in-operable.


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I need help. when i open multipage and want to close one of these pages, my ie7 would be frozen. i have to use task manager to close whole ie7 and restart it again. i don't know how to fix it. can anyone help me? Thanks

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Q: Frozen

Let try this again!
My laplop is frozen. It is already on. I cannot turn off. its position is saying "RESTARTING". It is frozen in restarting mode. The previous instruction is not helpful. I am looking at restarting screen - frozen.
Model: M1-u001dx
s/n: (removed content)


Hi,Hope you're aware that this is NOT official HP technical assistance.HP maintains no official presence hereAll those who are helping others here are end users like you.If previous instruction is not useful, you could've replied it in that thread itself.There is no good in creating "many many threads like this" for the same issue.At least you've provided us with complete product details in this one.Now coming back to issue,If you want to get out of this situation because that Restarting screen had been going on for many many hours, I would suggest you press the Power button for 5 seconds and hard switch off the laptop. It is not going to make the current situation any worse, rather it is only going to improve our troubleshooting.After switch off, please follow the instructions given in your first thread.Please answer my queries in the other thread.https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/FROZEN-LAPTOP/m-p/5990813Use only one thread.RegardsVisruth

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Today I am playing a game it it froze...no ctrl-alt-delete options. I manually restarted (windows xp) and now it goes into chkdisk saying the volume is dirty...freezes at 5% stage 2 everytime.....safe mode freezes at MUP.SYS. Kind of want to go on the computer...please help

A:Xp frozen

Hello brantly04, it would help if you could give us the specs on your computer (e.g. mobo make/model, cpu, ram, hdd, etc.). If this info is not available you can download Everest Free Edition http://www.majorgeeks.com/download4181.html to supply this information.

In the meantime I have come across the following that you should read, it maybe of help http://www.aitechsolutions.net/mupdotsysXPhang.html.

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Q: Frozen

Hey guys, I recently built a computer with Vista Ultimate 64bit.

I absolutley love it and have only had two problems.

Randomly the computer will just lock up.

No graphical glitching, no errors, no nothing. In fact if you just came in the room and looked at the screen everything would appear normal.

This happens when doing any manner of things. It has happened when playing games, surfing the net, working on a document or even when the computer is left on overnight.

Its very sporatic too. I have gone a whole week without it happening with turning the computer on and off. I have also had it happen a few times within a few hours. Sometimes I can leave the computer on for a few days and it wont happen, sometimes it will happen right after I have signed in.

Its weird, I have never been doing anything specific whatsoever.
Again, there is nothing that happens that shows it, its as if the mouse and keyboard just stopped working but its not the mouse and keyboard as I have tried others and have tried hooking other things up and windows is basically just stopped. The only way to fix it is if I turn the computer off by holding down the power button.

Boot Up
This is a separate problem than the one above.
Almost every single time I boot up my computer and my bios thing has run and right before the little Vista loading bar pops up it will stop booting. Black screen indefinately.
I have to turn the computer off and then on again and it always goes through ... Read more


Carbonite, first off do not bump your thread as this is againts the rules of this forum. Post deleted. Look in your error logs and performance logs to see if there is any errors that may be showing up. Have you got all updates installed? If you have just built it, it may take a small while to settle down.

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hi could anyone tell me how to unfreeze a hdd drive on my laptop because its driving me bonkers?

A:frozen hdd

Hi in order for folks to help you can you give some more info regarding your issue and include the make and model of your laptop please also include any steps you have taken to try to rectify it

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Hi there
I'm having real trouble with my computer.
On Saturday whilst stating up it came up with a thing telling me that it is checking the discs. It starts up ok, I get through the login page with no difficulty but hereafter its not good.
All of my desktop icons come up fine and I can move the mouse around but none of the taskbar icons come up, the clock is frozen, if I mouse over the taskbar/start menu button there is the little eggtimer on the mouse and if I click on a desktop icon to try to open it the eggtimer appears. After that I just have to restart the computer and I am currently typing this from safe mode. I have tried to do a system restore but it says that the system restore didnt sort the problem. Please help if you can.
Thanks in advance.

AMD Athlon XP 2600+ 2.08Ghz processor

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Q: Frozen

Suggestions on what program I can run to check for virus/worms...etc ??
Issue is....... Sometimes, (not always), when I go to a website, everything "feezes" for 15 - 30 seconds.  Even the cursor won't move.  Then everything is fine.
Doesn't happen on any certain website.......and doesn't happen on all websites.
Very random.
Please help

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so ahh whats happeneing has everybody given up on my problem have they. i have not had a reply from anyone for a week now

thanks guys

A:Frozen please help

I suppose you know that typing in all caps is considered yelling. It
doesnt bother me, but expecting someone to help you when doing
that should be unexpected. Go here,,
That may get you on the right path.

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First of all, not my computer. Have to return it ASAP. I'm leaving my job which supplied said computer and need to return it.
It's a hp Pavillion zt 1130 notebook with windows XP (home edition, i think).
I was deleting a few personal files, and copying others to disk, trying to clean out 2 years worth of personal use when the computer froze.
Would not open any programs, mouse worked, but nothing would open.
Computer would not shut down, or restart from the "start" menu, so i took out the battery. I know, probably was not wise.
Anyway, when i tried to turn it back on it would not go past screen that is blue and has the windows xp logo.
I've restarted the computer many times, to no avail.
I Have pressed f8 at startup and tried to operate in safe mode, It will go into safe mode, but no further than this screen.
I've tried every option on the f8 menu, nothing will get me past the windows xp logo screen to even attempt to restore. It simply will not let me pass.
Of course, I have no windows disk, or any back up's of any kind. Like I said, i have to return this to my ex-employer, hopefully with all the programs (Photoshop, Irfanveiw, Cannon file veiwer, ect..) still in tact.
I am not terribly concerned with retreiving my files, but would like restore without losing everything if possible.
Many people seem to have a similar problem, but not quite as impossible as mine. Please help me!!!

A:Xp "frozen" Tried Everything Help

I think that right before the "freeze" that i disabled my Mcafee virus scan. i retrospect, not so smart. I was trying to get the computer back to it's original state. Is there anyway to install it again in the "blue screen"?
Could be the reason for the crash?

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Q: Frozen

Lately, my several year old desktop just freezes. The cursor disappears and I cannot do anything. I have to shut the computer off (by pushing and holding the button on the tower for about 10 seconds). Then I start up again and it's ok. Any suggestions?

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I use an HP laptop at my church. It is about 1 year old, runs 8.1. I left it downloading updates on Tuesday evening. The pastor called me this morning saying that she cannot get into it. The password screen is up and it says that the caps lock is on, which it is not. I am unable to type ANY characters into the password box. Essentially the computer is locked up tight and we can't get in. BTW, it took me about 4 or 5 reboots to even get this screen. I kept getting a plain dark blue screen with the HP logo at the top which just sat there and did nothing for 10 minutes or so. Any help would be appreciated.

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