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Mouse & Keyboard stop functioning

Q: Mouse & Keyboard stop functioning

Good day to all....

I would like to seek your assistance regarding my problem on my PC. The mouse and keyboard stop functioning after the start-up.

Is is a virus? If it is a virus, how can kill it?

Many thanks


Preferred Solution: Mouse & Keyboard stop functioning

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Mouse & Keyboard stop functioning

Hello -

It seems you have a similar post in the Windows XP section already.


Please do not create multiple topics for the same issue.

Personally, I would think it's more a driver conflict issue. Does the same thing happen in Safe Mode? Add any comment/concern about that in your other topic.

For more detailed assistance if you think the machine is infected.....

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.


Please follow our pre-posting process outlined here:


After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed. I currently have as many open topics as I can effectively handle; this will have you back in queue with the proper logs so an available helper would be able to assist.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.

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My mouse and keyboard do nt function. I tried to do a system restore and everything is shadowed, like its there, I see it, but will not respond. It some type of virus, but do i get rid of it. Everything works find on the other O S ( Ubuntu ) I have installed.

A:mouse and keyboard, not functioning

Restart the computer and press F8. Boot into Safe Mode with Networking. Due to Forum rules we cannot comment or assist with malware removal. Please click on the link in my signature for Virus/Malware Help. And do those things and post in that section of the forum.

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I'm looking at someone's computer, and I've plugged in my usb mouse / keyboard and while the keyboard works fine during bootup, it doesn't once it comes to the XP signon screen, nor does the mouse. I've plugged them into every usb slot and rebooted a few times and nothing!

A:Mouse/Keyboard not functioning

depending on the make and model, you may need to download a driver from the manufacturers web site

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I have a microsoft wireless keyboard and mouse set comfort edition. It used to work fine on my old computer and now i have just run a repair install of windows and it doesnt work. WHen i installed it last time i didnt need drivers or anything and there are none on the internet anyway. All i have is the Intellittype and intellipoint programs that came with the product. These are just about config and do not contain drivers or anything. I plug in another USB optical mouse and it worked fine. My keyboard and mouse are both plugged into PS/2 ports, the mouse by an adaptor. What do i need to do to make them work again?

A:wireless keyboard and mouse not functioning

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my keyboard and mouse doesnt work when i boot my pc..but when i tried it again and again only my mouse will work but during startup repair it will not function again...whats the problem with my pc?
is it the mouse and keyboard or its inside the cpu ?

pls help me...i need your help pls...
thank u ‼

A:mouse and keyboard not functioning during boot up

If your keyboard and mouse are USB, have you tried plugging them into different USB ports to see if they would work?

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Product #: 20CGCTO1WWBIOs Version: N17ETA6W 2.06 Over the last two weeks, my pro dock has been losing functionality.  Two weeks ago, the back light function was flickering on and off randomly. Then it just stopped working completely. FN + Spacebar doesn't work at all. Just today, the hot keys of turning up and down brightness no longer work. On the screen, I can see the pop notification that the screen brightness is going down or up however the screen's brightness does not change with my button mashes.  I have two drivers that I saved on my laptop and both don't work. I have the ThinkPad Helix 2 Firmware Update Utility for Ultrabook Pro Keyboard. The original one from 2015 and the most recent one that is recommended on the lenovo site. There has been no luck on install any of these drivers.  Please advise! Thank you so much

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The customer installed on new purchased Prodesk 600G2 SFF Windows 7 Pro, the USB keyboard and mouse are not working. Could you please help?


A:HP Prodesk 600G2 SFF USB Keyboard and mouse not functioning ...

Hi: Did they install the USB 3 drivers? This package provides the Intel USB 3.0 eXtensible Host Controller Driver for supported desktop models that are running a supported operating system. ftp://ftp.hp.com/pub/softpaq/sp74001-74500/sp74234.exe

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I'm trying to downgrade from windows 10 to windows 7. While doing this USB Keyboard and Mouse is not functioning at the language selection page. We tried with UEFI and Legecy in bios but no luck. Kindly Suggest something on this.
Model No: Lenovo Thinkcentre s510 
Mod:  edit Subject line, is not a ThinkCentre

A:S510: USB keyboard and Mouse are not functioning while installing windows 7

Windows 7 does not have drivers for the Intel Skylake processor in your S510.   There's many tools (Microsoft, Gigabyte, ASUS, etc.) and ways, including videos on Youtube, to 'inject' those drivers into Win 7 install media. 

Read other 1 answers

I'm trying to downgrade from windows 10 to windows 7. While doing this USB Keyboard and Mouse is not functioning at the language selection page. We tried with UEFI and Legecy in bios but no luck. Kindly Suggest something on this.
Model No: Lenovo Thinkcentre s510 
Mod:  edit Subject line, is not a ThinkCentre

A:S510: USB keyboard and Mouse are not functioning while installing windows 7

Windows 7 does not have drivers for the Intel Skylake processor in your S510.   There's many tools (Microsoft, Gigabyte, ASUS, etc.) and ways, including videos on Youtube, to 'inject' those drivers into Win 7 install media. 

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On a magazine recommendation I installed DriverMax. I ran it and selected one option to update a microsoft t selected installing an
updated mouse driver. I have win XP SP3. I also have a Microsoft
Wireless USB keyboard and mouse set.

What has happened is that the
wireless kb and mouse is now inoperative - but works during boot
sequence (I have an Asus P6TD mobo and can select pre-boot options for
this board via mouse. In fact NO USB mouse works after boot sequence is

The frustration I have is I cannot access the DriverMax program through the keyboard only commands because it only responds to mouse clicks. I had wanted to try to fix the errors by rolling back a driver within DriverMax because the program only allows mouse input and I cannot use any mouse... ANY help you can offer would be gratefully accepted.

I figure that the only way to proceed from here is to reinstall Windows XP? Having removed all kb and mouse drivers from the hardware list a couple of times; downloaded the latest Microsoft drivers/software for the usb wireless keyboard etc etc I cannot make a dent in the behaviour...This as you might guess is likely to be a pain in the proverbial to maintain all my software in working order and to re-upgrade to SP3.

A:usb Mouse & Keyboard non-functioning due to Drivermax 'update' of drivers

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About 2 hours ago, my mouse started functioning as if ClickLock had been activated. I went to CP to resolve the problem, but ClickLock wasn't on. After about 20 minutes of playing around, I gave up and tried System Restore; it wasn't able to be completed. After I had recieved this message of System Restore's failure, the letter and number keys on my keyboard had been disabled, (when I tried to press them, they started beeping) every other key was fine. So, I restarted my PC again and this solved the keyboard problem, however my mouse is still permenantly on ClickLock.
edit: Not only is the mouse on ClickLock it is also very slow and occasionally unresponsive to clicking. e.g I click the desktop and the mouse starts making a drag selection, so I spend the next 30 seconds clicking at the right time to make it stop

Since System Restore isn't working and my mouse has suddenly become disfunctional, I've decided to come here in case I have a virus problem.

Logfile of HijackThis v1.99.1
Scan saved at 4:51:21 PM, on 2/24/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Unable to get Internet Explorer version!

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files... Read more

A:Mouse (and keyboard to a lesser extent) not functioning correctly.

Hello Asbestos and welcome to TSF,

I'm not seeing anything in this log that would account for the issues you are experiencing. Let's take a look from another angle.

Perform an online scan using Internet Explorer with Panda ActiveScan
** click on "Free use ActiveScan" located on the top right hand corner Click Check Now & a 'pop up' window shall appear. *ensure that your pop up blocker doesn't block it
Enter your e-mail address, country, and state & click Scan Now ...begins downloading 8 MB Panda's ActiveX controls
Begin the scan by selecting My Computer If it finds any malware, it will offer you a report.
Please ignore any entry it finds and wants you to buy the program for removal as we will address this later.
Click on see report. Then click Save report
Please post that log in your next reply.


Download StartDreck http://www.greyknight17.com/spy/StartDreck.zip

Unzip to its own folder and start the program:
Press 'Config'
Press 'mark all'

Uncheck the following boxes only:
System/Running Process -> List Modules
System/Drivers -> NT Services
System/Drivers -> NT Kernel- and FS-drivers
Press 'OK'

Press 'Save' and select the location to save the log file (default is the same folder as the application)

Post the log in this thread.

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Looking for someone to assist an illiterate computer user!

I have a HUGE problem and am hoping someone will tell me it's NOT my motherboard and I'm just not computer savvy!

My computer was working fine (Win95). Hubby decided to turn it on and got a large static electric shock. The computer booted up just fine but when it got to the point where it was to load the desktop icons, taskbar, and such, all it did was load my wallpaper and display a "cute" little message. (Not so cute to me) The message said that windows was unable to detect a mouse. It also stated that I could turn the computer off to install a PS/2 mouse.

I checked the mouse connection and wire, they were fine. I rebooted thinking it was just a fluke. Same thing. I then decided I would reboot and try to enter the setup?(whatever it is called where you can choose to start in safe mode,ms-dos, create a bootlog etc) and maybe try safe mode or ms-dos. Upon rebooting and attempting to enter setup via F8 (this is the proper way to do it for my system), it acts as though it doesn't read the keyboard. Absolutely nothing happens.

When I power the computer on, the lights light up on the keyboard and promptly go out. Not even the numlock light stays lit. I have tried using various keys and combos to enter the setup to no avail. So it appears as though BOTH the keyboard and the mouse do not work on the computer any longer. (I am sure if/when I fix the mouse problem I will get a message saying the k... Read more

A:Mouse not detected/keyboard not functioning/unable to get to start menu

Hello Coplover.

Here's a couple of things to try. First try another keyboard if you have access to one. Next unplug the computer, remove the cover and clear the CMOS by either using the appropriate jumper or removing the battery for several hours. (It is best to find the jumper since it may take several days by just removing the battery.) While you have the cover off look for burned wires or places on the mobo. Also check all connections. If all else fails you might could get a USB keyboard and/or mouse to work. Hope this helps.


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I'm trying to downgrade from windows 10 to windows 7. While doing this USB Keyboard and Mouse is not functioning at the language selection page. We tried with UEFI and Legecy in bios but no luck. Kindly Suggest something on this. Model No: Lenovo Thinkcentre s510 

A:USB keyboard and Mouse are not functioning while installing windows 7(Lenovo s510 Thinkcentre)

Windows 7 does not have drivers for the Intel Skylake processor in your S510.   There's many tools (Microsoft, Gigabyte, ASUS, etc.) and ways, including videos on Youtube, to 'inject' those drivers into Win 7 install media. 

Read other 1 answers

Keyboard and mouse stop working

Hi, I'm having some major problems with my Dell Dimension 8400 which runs on Windows XP.
It all started with some files found and replaced during chkdsk.
My PC was working fine yesterday, but today when I turned it on the problem started.
At first, everything is okay. Then, after the initial Windows page the screen goes black and a gray bar appears at the bottom. At this point, the keyboard and mouse shut off (lights go off) and stop working. Once the gray bar has finished loading (1-2 seconds), windows continues to start as usual. The only problem is when I get to the log in screen (where I have multiple user accounts) I cannot choose one to log on with because the keyboard and mouse do not work. I have tried unplugging them and putting them in the USB slot instead but to no avail. I cannot run safemode or anything because the same login screen comes up.
I tried hitting F12 initially and ran hard drive diagnostics which gave me the alarming result:
"Drive 0: ST3160023AS - FAIL - Return Code 7
Drive 2: No device"
Drive 4...my CD drive...diagnostics not supported
Drive 5...my DVD drive...diagnostics not supported

Any Suggestions? Please help!

Thanks in advance.

A:Keyboard and mouse stop working AND STOP 0X0000007B

Please follow the steps here for the Stop 0x0000007B error: http://support.microsoft.com/kb/324103

As you will note, one cause can be a boot sector virus.

Return Code 7 can indicate hard drive failure. Drive 0 is the hard drive.

As for CHKDSK replacing files and causing this problem, it's not likely. Even IF you check both options- fix file system errors and scan for and attempt recovery of bad sectors, it didn't 'cause' the problem, it just made it more evident.

Backup everything you do not want to lose and consider replacing the hard drive.

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After about 1 minute the mouse scroll and keyboard stop working until I left click mouse. Tool bar on browser also greys out but comes back after left click. Video and sound also are choppy. Not sure if this is related. Flash keeps crashing. Any ideas whats wrong? Windows 7 pro. Asus desktop. This occurs on Firefox, Chrome and IE. This seemed to start after Microsoft update and Flash updates

A:Mouse scroll and keyboard stop working until left click of mouse

Hello mpmckee,

First run Antivirus, Malware, and Spyware scans. Remove anything the programs find.

Note: if you need some suggestions on which tools to use, let me know.

Afterwards, test functionally of mouse and keyboard.

If no change, run System Restore, choose a Restore point before the issue started.

Again test behavior of mouse and keyboard.

If the issue has been resolved, go ahead and reinstall windows Updates.


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every time i boot my desktop (running xp sp2) my mouse and keyboard stop working after about half a minute. If i run it in safe mode, they just work, but in normal mode they stop working.
is this a virus, and if so, how can i get rid of it?

A:mouse + keyboard stop?

Hello and welcome to TSF.

We want all our members to perform the steps outlined in the link given below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.

Please follow our pre-posting process outlined here:


After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Read other 1 answers

so i recently bought my brothers pc off of him but the mobo he had on was a 1150 slot size and needed a cpu, keep in mind that he gave me his Hdd that has windows 7 on it, along with some photos and personal files he still needed off of it . So I bought an i5 8400 and a 1151 slot mobo. I set it all up and everything was running fine in the bios screen but as soon as I got to the log in screen of windows my key board and mouse won?t do anything, the rgb lights are getting power but it won?t move the cursor and no keys will work. I?ve tried putting it in legacy mode and switching the ps2 simulation on aswell but nothing has changed. I?m tempted to reinstall windows since I have the disk but my brother needs some of the info, photos, files that is still on the hdd but I can?t transfer anything since I can?t get into windows, I also don?t know if reinstalling windows will delete those kind of files?

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Well my mouse and keyboard stop working on the start up,when it says windows in starting when i comes to logging on i cant my mouse and KB is just Locked how do i fix this

A:My Mouse And Keyboard Stop Working

Quote: Originally Posted by Girby2K9

Well my mouse and keyboard stop working on the start up,when it says windows in starting when i comes to logging on i cant my mouse and KB is just Locked how do i fix this

I think your mouse just caused my printer to stop working

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I am having a problem with my keyboard and mouse not working on my laptop ASUS G2S. It works post Windows Boot Up. It stops working at the logon or welcome screen for windows XP. I can still enter the BIOS as the keyboard and mouse work fine pre windows load. I can get the mouse to work with a USB mouse but I do not have a USB Keyboard atm. The computer did not crash at all to lead up to this I just restarted the computer and ran into this problem. I have also tried booting into safe mode but run into the same program. I do not have the ASUS recovery DVD with me as it is at school and I am at home for a week or so. If you need any other information let me know! Thanks for your help!

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I am running a Windows 98 machine and after around 5-10 minutes of me turning the pc on my mouse and keyboard stop responding.

I have tried unplugging them but they still wont work when I plug them back in.

Everything else on the computer seems fine as videos still play after the mouse and keyboard have stopped responding.

Some help would be great.

A:Mouse & Keyboard stop responding

you sould not unplug and replug the mouse and keyboard while the computer is running. If you need to do so shut it down first.

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We have about 40 E73's in our office.  At least once a week one of the PC's has an issue where both the mouse and keyboard stop working.  We are using Win7 Pro.  Both work until the boot up process gets to the first Windows screen (Contrl/Alt/Del to unlock the PC)   This stops the boot up/windows start process as there is no way to do wnything.  We have to do a hard shut down of the PC.  The only solution we have found so far is a restore of the system to factory defaults.  Not an ideal solution as it takes to much time and effort. I have not been able to find a better solution to the issue.  Anyone? E73Type: 10AUModel 00ESUSThanksJohn Godish

A:USB Mouse and Keyboard Stop Working E73 Win 7 Pro

Is that the Lenovo usb keyboard and mouse it came with?  Do you have systems with those from after-market, and do they have same problem?   Are you up to date with Chipset (USB ports) driver and BIOS? 

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Hello. About a month ago a problem has occured. That problem is still frustrating me and I cannot fix it. I've taken my pc to the store where I bought it and they said it worked for them. The problem is my keyboard and my mouse. When I'm browsing the internet or anything but playing a game,it works fine. Once I start a game, after 20-25 minutes(sometimes even a few hours!) of constant gameplay, caps lock,numlock and scroll lock lights turn on. After that it might turn off and on 1 time,quickly, and then the keyboard would stop responding.After the keyboard stops responding, the mouse does too. There are no lights on the keyboard apart from the one on the top of it, nor can I turn on the numlock ,scroll lock and caps lock lights on. The LED lights on the mouse still work.

I've tried different keyboards and mouses-same.

My specs:
Sapphire r9 380,
Intel i7 920,2.67 GHz,
MS Keyboard,says "HIV keyboard" in device manager and properties,
HAVIC Mouse,says "HIV mouse" in properties,
465GB of HDD,
Windows 7 Ultimate.

Tried installing new windows,updating bios,updating drivers,changing USBs...
After the mouse and keyboard stop working,the computer is still running,and the keyboard is sending the same input it was when it froze.

Would changing my motherboard fix this?
It would,I think?
PLEASE HELP! I've had this problem for months! It's very frustrating.

A:Please Help! Mouse and keyboard stop working!

HelpMePlease1121 said:

Would changing my motherboard fix this?
It would,I think?Click to expand...

Changing your motherboard would most likely not resolve the issue.

How are your peripherals connected to your computer? (USB, etc.)

Xeiver Daniel Pyron

Network Administrator

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I did a fresh install from the Windows 7 Professional 64 bit that was supplied with the computer.  The load was perfect.  All Microsoft updates were installed except the one that nags about Windows 10.  After loading the wrong Brother printer, I uninstalled that printer.  On the very next boot, the USB mouse and keyboard were both frozen.  Moving them to different USB ports did no good.  Several different models of mouse and keyboard didn't work.  I tried the latest chipset and USB 3.0 drivers from HP's website.  Nothing.  The computer will shut down properly by pressing the power button.  This has happened on 3 of my 23 new computers.  Any thoughts?  Maybe a firmware update?  

A:USB Keyboard & Mouse Stop Working

I forgot to mention that I'm working from images.  I have stages of the installation for just this reason.  That's why I'm able to try different things on different computers.

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Hey guys,
Yesterday I had a warning from kaspersky saying it had found and deleted a tojan.
Ok, so it was gone, but since my keyboard and mouse just stop working when they feel like it.
the strange thing though is the mouse will still move around (just wont make any tooltips appear or click on anything) and the keyboard wont type yet the shortcuts will still work for eg ctrl+alt+del, the windows logo key and ctrl+shift+esc are the ones i tried so far and they all work, and bring the correct things up.
WHen it happens I have to restart and it is ok.
I will post a HJT log and smitfraud fix log in a couple of mins.
Hope You can help
Kind Regards

EDIT1: Just noticed that I cannot click on anything other than the window open.

EDIT2: HJT log below!
Logfile of HijackThis v1.99.1
Scan saved at 18:10:25, on 17/12/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
E:\Applications\Nero 7\InCD\InCDsrv.exe
C:\Program Fil... Read more

A:keyboard and mouse stop working!

Try running: SFC /SCANNOW

It is a system file checker (SFC), which will check your Windows files and replace missing and corrupted files.

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I'm not too used to computers and stuff, but every once in a while, my desktop will become hot and my mouse and keyboard would stop working. They're still connected to the pc and are still being powered but none of the buttons work. I'm not sure if it has something to do with the heat but it's just really weird. It mostly happens when playing games.
Any help would be appreciated.

A:Keyboard And Mouse Stop Working

You didn't tell us anything about this computer, other than it is a desktop and runs W8.1.

What are the temps? Is the interior clean of heat trapping dust? Are all fans spinning? Have you scanned for malware? With what?

It sounds like your computer is locking up - a common heat related symptom.

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I have a newly reimaged Dell Optiplex GX520. Twice in the past two days, my USB mouse and keyboard have stopped responding. The first time this happened, I simply unplugged them and plugged them back in and the problem was solved. Today, the second time, unplugging did not work. I had to reboot my entire system.

Does anyone know what could be causing this and how I can fix it?

A:USB Mouse and Keyboard Stop Responding

have your checked for any updated drivers for them?
Also, they sell usb to P/S s connectors, so you can connect the USB keyboard/mouse to the standard round ports in the back of the pc.

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I'm using Window 7, 64bit

I removed a file call Kuirkbdfltr.sys because it is causing BSOD, now my mouse and keyboard stop working. They work fine in BIOS and I can get into safe mode but keyboard and mouse still won't work in window.

I need to find a way to put Kuirkbdfltr.sys back from my recycle bin or restore window 7 to earlier setting without the usage of keyboard and mouse.

I have tried different usb port with multiple mouse/wacom tab/keyboard and the window tried to automatically reinstall driver but they still won't work.

Any idea?

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This seems to be a common problem for the company I work for. On some workstations the mouse or keyboard or both randomly stop working (as if they were disconnected). I tried updating the drivers with no success. Any suggestions?

EDIT: when I suspect the keyboard and mouse is not working, how can I be certain the computer is not froze?

A:Keyboard and mouse stop responding

Are the Keyboard and mouse plugged in by PS2 or USB? If it is PS2, try and plug in a USB keyboard and/or mouse, see if there are any responses.. Other things you can try to do to look for a computer response and see if it is frozen is plug in ANY USB device, it should start checking for hardware or at least have something show.

Also the time in the bottom right corner will count up as time passes, this will also tell you the system is not completely frozen, or you could run some type of counting/visual program that loops and continues, see if it runs after the mouse/keyboard stop.

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Sorry for my English.

I have dell optiplex 390 computer. I used it for 6 month without having problem. But now i have problem on keyboard and mouse. Every time turn on the computer it work correctly for 2 or 3 minutes. After that it stop responding. First I thought it have problem with OS. Then I installed windows. But now also it happen as before. When it happen I change the port that mouse and keyboard are connected. Then it again work for 2 or 3 minutes and stop working. I check whether the port I used before can used for other devices so I insert USB flash drive. It detected. So I am confuse what the real problem is. I hope will get your help soon.


A:Keyboard and mouse stop working.

No replay yet??? So bad

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I am supposed to be using my computer for work in a couple weeks and they needed me to uninstall my kaspersky software and get windows essentials so I used the kaspersky uninstaller found on their website and it looked like it uninstalled the program but the uninstaller kept running for some reason so I closed it and downloaded windows essentials and tried running that. It ran for a while and fed me back an error saying I had another windows installer running on my computer and so I decided to restart my computer. When I went to do that I saw I had some windows updates that had downloaded so I told them to install. I then left and when I got back to start up my computer it ran the last of the install for the windows updates and booted fully into windows but my keyboard and mouse no longer work at all. I tried to hook up a PS2 keyboard and mouse but that still did not work. I tried booting into all the versions of safe mode but still the same problem. The keyboard and mouse and all my USB plugs seem to work just fine while navigating through stuff right up until my computer fully boots into windows. I have tried boot repair but it says nothing needs repairing and I tried to run a system restore as well. The system restore point was earlier in the day right before it installed the "critical update" but when I run it it goes for a while then feeds back a hex error telling me that one or more files could not be restored.

Please please please help me I have run out o... Read more

A:Keyboard and Mouse stop working HELP PLZ!

Hi did you shut down the computer then plug in the ps/2 mouse and reboot

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Mouse and keyboard (both are wired) stop working (hanging) while using. Once I changed mouse, after that for a period of four months no issues but now its starts again. I can?t save any file while facing this issue. Now it is more frequent and daily more than five times. Many of the times while browsing it happens. 

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My mouse and keyboard stop responding when working together. The mouse works perfectly fine alone, and so does the keyboard.
So I bought a new keyboard to replace the old one; however, the problem still persists.

What should be done? Thank you in advance.

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My mouse and keyboard stop responding once I join a server (or a single player game, even) in Battlefield 2. They work fine in the game menus and server browser, but cease functioning when I join the actual game. What on earth could be causing this?

A:Mouse and keyboard stop responding in-game

Have you checked to make sure that you have the game set up to receive instructions from your keyboard and mouse?

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It happens randomly and suddenly, the keyboard AND mouse will just stop responding. The lights on the keyboard and mouse are still on, the computer is still running, the game is still running everything is working fine except the keyboard/mouse are not working. I have tried unplugging them and plugging them back in, in different ports and still they don't work. The only way to fix it is to restart the computer and then they work again. This seems to be happening more and more frequently with each occurrence.I have tried installing the latest Bios and drivers, Using a different keyboard and mouse, reinstalling windows, running in safe mode and it still happens.
I have tried:Using a Different Keyboard/MouseUpdating BiosReinstalling WindowsUsing different USB portsUpdating all other driversUnplugging everything and holding the power button for several seconds to release excess static build-up
Virus Scans
Power management.None of this solves the problem.
OS: Windows 7 Home Premium 64-bit
Processor: Intel® Core™ i3-2100 CPU @ 3.10Ghz (4 CPUS), ~3.1Ghz
GPU: AMD Radeon HD 6670

A:Keyboard and Mouse randomly stop responding

Please download MiniToolBox  , save it to your desktop and run it. Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size. Click Go and paste the content into your next post.

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I've been having this problem for a while and I'm at my wits end. I reformatted a few days ago out of desperation and it still didn't help.
I'll be playing a game for a couple hours and suddenly I lose control of the mouse and keyboard. Everything is still running though. I can see what's going on in the game until I ultimately run into a wall, I can hear everything, but I have no control. The only way out is a hard restart. It has also happened while just browsing the web but less frequently.
I don't get it...


System Information
Time of this report: 3/28/2013, 02:49:27
Machine name: SPLODEYDOPE-PC
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130104-1431)
Language: English (Regional Setting: English)
System Manufacturer: SYX
System Model: SYX-P8Z68-VLE
BIOS: BIOS Date: 02/05/10 19:13:52 Ver: 08.00.10
Processor: Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz (8 CPUs), ~3.4GHz
Memory: 16384MB RAM
Available OS Memory: 16364MB RAM
Page File: 2711MB used, 30015MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

DxDiag Notes
-... Read more

A:[SOLVED] Mouse and Keyboard Stop Responding

Seems I had a bad USB port. Disregard.

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Hello everyone I have been having a rather annoying issue for a while now. This mostly happens on start up and once desktop loads up either my USB mouse freezes or my keyboard doesn't work or sometimes BOTH. My keyboard is a PS/2 Keyboard. It seems the only solution when both freeze at the same time is to either restart the computer or unplug them and plug them back in. This morning when I booted it up my mouse immediately was frozen and I unplugged it and plugged it back in and now it is working. This error is very random and sometimes doesn't happen immediately on start up but while browsing the Internet a decent amount of time after start up. Another important thing I forgot to mention is I get NO blue screen or no error message it just stops working. I have no idea as to what could be causing this problem so if anyone could please assist me I would greatly appreciate it.

Thank you

A:Mouse and or keyboard randomly stop working

Could you create a perfmon report and attach it please?
(only need the perfmon report for this)

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Hello everyone, this problem had started for me only about 3 or so days ago, and is rather annoying. What happens is that randomly while using the mouse, it would freeze up and I would hear the "Device Disconnect" sound, and a second later the mouse would work again. This happens absolutely randomly, and after a bunch of times, both the keyboard and the mouse completely stops working. They are both connected to the USB ports on the motherboard at the back of the computer, and unplugging and replugging does not make them work again. I have tried plugging them into other USB ports, such as in the front and top of the PC, and they start working again, but only temporarily until they once again stop working completely after like 10-30 mins or so. The only solution to get the mouse and keyboard working again [temporarily], is to restart the PC using the main power button. When they stop working, the numlock light is still lit on the keyboard, but the keyboard does not respond, and I have a small indicator light on my laser mouse that just starts blinking, when it normally has never done that. Everything else is still working, such as any music playing, and the internet. I have read soooo many forum posts on the internet and have tried sooo many different things, and nothing has worked thus far, and that is why I am posting, so that perhaps someone could find a solution. Things I have already done:
I have uninstalled and reinstalled all the usb, mouse, and keyboard drive... Read more

A:Mouse and keyboard randomly stop working

Welcome to SevenForums.

Are you using 2 antiviruses on your computer by any chance?

There are no blue screen dump files in your zip. Are you getting BSOD-s or just the issue with the keyboard and mice? Did you try different keyboard or mice?

Do not use CCleaner if you're getting BSOD-s. It can clean away the dump files.

Follow the tutorial below, it might help:USB Driver - General Fix for Problems
Check for a BIOS update:

BIOS Version/Date Dell Inc. A06, 10/17/2011
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
Click on the
Type CMD on Search
Left click and Run as Administrator
Type SFC /scannow
Full tutorial here:SFC /SCANNOW Command - System File Checker
Run Disk Check on your hard disk for file system errors and bad sectors on it:Disk Check
Let us know if any of this helps.

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Recently I have been having this problem where my PS/2 keyboard and mouse both stop responding. The lights are still on, but neither work. Sometimes it happens just to my mouse, and not the keyboard, but usually both. When it happens, they are not responding for anywhere from a few seconds, to a few minutes (but by that point I restart the computer). If it happens just to the mouse, putting the computer to sleep using the keyboard and wakening it again fixes the problem.

I have tried to update the drivers in device manager by letting windows search for them online, but it says they are up-to-date.

I also checked all the connections inside the computer, unplugging and re-plugging each one as well as air-dusting.

Is anyone able to help me find out whats wrong, or how I can fix it?

Thanks in advance.

EDIT: If I can't find a fix, I think I will just purchase a USB mouse and keyboard, but I'd rather try fix the problem first.

EDIT 2: I am still very much in need of help.

A:Keyboard/Mouse randomly stop responding (PS/2)

Well, this can be hard to fix as normally we will suggest opening task manager or resource manager when this occurs to see if you are experiencing high cpu usage, which can cause input devices to become unresponsive. But to open those, you need...a keyboard and/or a mouse! If it only effects the mouse, you can try opening task manager with the keyboard (Ctrl+shift+Esc), and see if you are experiencing high CPU usage.

You can also try unplugging the unresponsive device, and plugging it back in to see if that re-enables it. If it is not an actual PS2 issue, a USB device may not correct the problem. If the problem was happening regularly, you could either boot to safe mode to see if it occurs there, or (better for prolonged testing), perform a clean start to see if there is a conflict causing the problem.

Troubleshoot Application Conflicts by Performing a Clean Startup

Also, the event viewer may provide some help

Event Viewer - Open and Use in Windows 7

A Guy

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Good morning from sunny Cambodia.

My keyboard and mouse work in BIOS but stop at the Windows 7 log-in screen.

This after I flushed my motherboard (ASUS). The flush finished successfully as far as I can tell.

Here is what I have tried:

Starting in safe mode; keyboard and mouse still stop at log-in.

Resetting CMOS.

Trying a system restore. That gave me an error that it could not access a file due to a virus scanner running. I don't know how to uninstall the virus scnner without keyboard and mouse.

Moving from USB 3 to USB 2 but it would appear all USB sockets go dead at log-in.

Changing the USB settings s in BIOS.

Reading every related post I could find on the internet.

I do have Windows 7 Professional installed on another HDD and that starts without problems so it is not a hardware malfunction. However, all my programs are under Windows 7 and I do not want to re-install everything.

I am all out of ideas now and any help would be appreciated.



A:Keyboard and mouse stop working at log-in screen.

Hi and Welcome to TSF!

Do you have a PS/2 keyboard you can use temporarily?

What is the make and model number of the mouse and keyboard?

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I recently built a computer and installed Windows 8.1 on it. All was working smoothly until my mouse grew a tendency to stop working at random, the Windows "USB Unplugged" noise played and then it began to work again. This happens completely randomly whether I am playing a game or I am moving things around on my desktop. This continues to happen until my mouse and keyboard stop working completely. This also happens to my audio, the sound that was playing in the background continues to play, but an odd, sort of glitchy noise plays as well. I have attempted to unplug and plug back in the devices that started working improperly, but it does not work. However, the lights on the devices continue to show. The only solution that I have found is restarting my computer, and when it comes back on, the cycle repeats. Can anyone figure out what is going on!?
Computer Specs:
Windows 8.1 (duh)
Intel Xeon 1230 v2
ASUS GeForce® GTX 760 DirectCU II
Seagate Barracuda 1 TB HDD ST1000DM003

Corsair Vengeance Blue 8 GB (2X4 GB) PC3-12800 1600mHz DDR3 240-Pin SDRAM Dual Channel Memory Kit CMZ8GX3M2A1600C9B

| Crucial Ballistix Sport 8GB Kit (4GBx2) DDR3 1600 MT/s (PC3-12800) CL9 @1.5V UDIMM 240-Pin Memory BLS2KIT4G3D1609DS1S00 (Just added this kit)
Corsair Builder Series CX 600 Watt ATX/EPS  80 PLUS (CX600)

A:Keyboard, Mouse, and Sound stop working

Look in the Device Manager to see if there are any yellow warnings or red errors.

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Hi, this is my first thread and i'm a bit inexperienced with computers but bear with me here. Ok so yesterday whilst i was playing a game my keyboard and mouse stopped working. The keyboards lights started flashing and the mouse just stopped responding (even though the mouse light was still on). I thought this was temporary so i shut down my computer and turned it on again. The first 30 mins or so were fine but then the same thing happened. So i disconnected their usb ports and connected them again...it didn't work. So the only solution seems to be is reseting the PC. And thats only temporary. I need an urgent solution please. Also this doesn't happen on boot, it only happens when i'm playing a game or have several programs open or drawing something on paint.

My keyboard is : Microsoft Sidewinder X4
Mouse: Logitech Gaming mouse G400
CPU: Intel I7 2600K

Any help is appreciated. Thank you in advance.

A:Mouse and Keyboard stop working during games.

I had this problem once with a PC Update Tool Have you updated anything like mouse and keyboard even the usb drivers

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I'm currently running Windows XP on my laptop and after working for a while the laptop and touch pad will lock up. They stop responding but things on the screen keep going. such as a web page loading or a program running so I know the whole laptop has not locked up. Other things on it such as the cd-rom work and such. I have tried to plug in a keyboard and a mouse but it still doesn't respond. I have even jumped over to Linux and reinstalled Windows a few times hoping it might fix it but I keep getting this problem.

A:Laptop keyboard and mouse stop working

It would help to know what kind of laptop it is..

You get the same problem even in Linux?
The separate mouse and keyboard you tried.. Were they USB or PS/2?
The embedded touchpad and keyboard may be hardwired to the PS/2 controller, that may be malfunctioning. USB keyboard and mouse should work.

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As of lately my mouse and keyboard sometimes just stop working. It seems to happen more often while I'm playing games (but that's mostly what I do so not sure if that has anything to do with it ). Usually before it happens I'll hear the usb sound and the mouse will disconnect and reconnect and it'll work fine then just out of the blue it'll disconnect and that's that. I have to shutdown and restart. It only just started doing this a couple weeks ago. My mouse is a logitech UAE-96 (I think) and the keyboard is a microsoft ergonomic 4000, its an ASUS MoBo, I've checked keyboard drivers and they are up to date and I've also checked my usb drivers, also up to date. I used the mouse on my laptop for quite awhile before I built this pc and never had a problem.

A:7 x64 mouse and keyboard randomly stop working.

I'm going to make a new post about the issue I'm having. It's a similar problem to yours.
Take a look. I've done lots of troubleshooting and still no luck. Try turning of the power saving feature on the USB devices.

Control Panel/Hardware and Sound/Power Options/Edit Plan Settings - Change Advanced Power settings

If a USB mouse and keyboard scroll to USB devices open the Plus mark, and disable the power feature. This will prevent windows from shutting off power to the device, a common cause for this problem. Hope it works for you. If not rule out the mouse and keyboard by trying them on other computers, then start walking down the road I'm on...lol

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I just purchased a new PC with 16 GB of Ram and installed Windows 7 Ultimate 64 bit. My USB mouse and keyboard stop working randomly and when the PC goes to sleep causing me to have to do a hard reset. I have researched this on the web and updated the USB hubs the devices to wake the computer but this has had no effect. My computer shop thinks that the problem is the 16 GB of RAM with Windows. Can anyone offer any suggestions?

Many thanks in advance.


A:[SOLVED] USB mouse and keyboard stop working

The max RAM for Windows 7 Ultimate 64 bit is 192GB so that's not the issue. Since you say "installed", we'll need the rest of your specs to determine the solution.

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For a while now my my detachable Keyboard, Trackpad and Mouse have kept stopping. It has happened before and cured itself but so far not this time. A new and odd behaviour is that after closing down and relaunching everything does work, for about two seconds only, just enough time to log in and click one item in the Taskbar. From then on I have to rely on Touch, until I set up a standby Bluetooth board and mouse which are not perfect but enable me to keep using my 2-in-1 PC.

As it may not recover of its own accord or may take a long time to do so I would be relieved if someone can diagnose what might be happening and how to prevent it. Is it a hardwear or a software issue?

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