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Computer freezes at start up; unable to get to safe mode

Q: Computer freezes at start up; unable to get to safe mode

Hi all,

I have checked other threads for a solution to this problem, but I cannot seem to find one.

Ive got a Dell inspiron 1420 and it currently will not start up. After initializing, it gives me the screen that states that it detected an unusual shut down (which it did initiAlly, the screen froze so I powered it off manually). But now it won't get past this recovery screen. It freezes so that I cannot move to the option to start in safe mode nor will it do anything when I press f8 during start up. It freezes on this screen as well.

I have no idea if I am infected let alone how to check if I can't even get on my computer. I may have some sort of operating info on another forum that I could find.

Any suggestions?? I'm a student and need this computer!!

Thanks.

RELEVANCY SCORE 200
Preferred Solution: Computer freezes at start up; unable to get to safe mode

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Computer freezes at start up; unable to get to safe mode

luckylindalu,
A re-format as suggested will wipe all your docs, photos etc & it therefore very drastic and is only a last resort so don't try it yet please!

I'm not sure of the solution but, in addition to the alternate boots you've already tried is there a "use last good configuration"? Or some kind of "repair" option? If so, try those in that order.

Richard

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RELEVANCY SCORE 90.4

Hi guys. I have a Sony vaio model number: vpcee23fx. Ever since last week my computer freezes after start up. Like I turn it on, it gets past all the boot up animations and what not and everything works perfect. Then like 5 minutes later it completely freezes I can't move my mouse or push any keys. Nothing works and I have to manually shut it down by holding the power button. It works perfect in safe mode. It never freezes and I'm free to use it how ever long I want. But not in normal mode, nope. Just freezes. Please help I need my computer for school work :(.. Ps. I I'm a nooby when it comes to computers

A:Computer freezes few minutes after start up in normal mode but not in safe mode HELP

Hello EyyJayy & welcome to TSF

Perform a Clean Boot & see if the problem persists.

Post back.

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RELEVANCY SCORE 88.4

I have a Great Quality ZX-3310 laptop. It recently froze up and would not reboot. I unplugged the machine and plugged it back in to restart and now I get either the windows start up page that freezez before it is loaded or I get this message: "RS482M- Test Bios BR#13207A". Sometimes I get nothing on the screen but I can hear the fan run. It will not let me start in Safe Mode. The DVD drive recognizes a DVD it there but it immediately freezes on start up.

What are the possible problems/solutions? Thank you.
 

A:computer freezes - will not start in safe mode

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RELEVANCY SCORE 87.6

Good morning tech people,

unfortunatly my computer not working once again. As I'm a total beginner on IT-issues I am thankful for every hint.

As the thread name already mentiones: my computer freezes every time after startup. If I choose the safe mode it works perfectly well.
As I already read a view threds on similar topics, I already removed all programms (skye, dropbox, avast) from autostart and ran a scan with hijack this. this are the results:
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 06:47:08, on 28.10.2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v8.00 (8.00.7601.17514)
Boot mode: Safe mode with network support

Running processes:
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google... Read more

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RELEVANCY SCORE 87.2

I used Malwarebytes to remove a bunch of spyware and other things from a friend's laptop (Windows 7) and now it won't boot up in anything other than plaing safe mode. When you try and start it normally it just freezes on a black screen. Any and all help is appreciated.

A:Unable to start computer in other than safe mode.

Hi there,my name is Marius and I will assist you with your malware related problems.Before we move on, please read the following points carefully.First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.Perform everything in the correct order. Sometimes one step requires the previous one.If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem.Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me.Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.Important: To help me reviewing your logs, please post them in code boxes. You can create them by clicking on the <>-symbol on top of the reply window.    HijackThis is not the preferred initial scanning tool in this forum. With today's malware, a more comprehensive set of logs i... Read more

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RELEVANCY SCORE 85.6

Hello all, I have a Dell Inspiron 1545 laptop that uses Windows Vista Home Basic that freezes shortly after I turn it on and log in. I can still move the cursor, but I can't click anything or type anything. It works fine in Safe Mode. I am in Safe Mode with Networking right now. I am suspecting that it is something to do with the drivers since it works fine in Safe Mode. For my first troubleshooting method, I would like to disable all Startup items I possibly can in System Configuration. The problem is that I don't know what I can disable and what I cannot. I don't want to mess anything up.

The origin of the problem: One night I was playing a computer game, not in a web browser, just on the computer, then I went to bed. I didn't turn off the computer, I just shut the top. About 5 minutes later, I heard the Windows start-up music. I thought to myself "What the...?" I opened the top and it said something like, "Windows had to restart due to an error." I click OK and proceeded. After about maybe a minute, it froze and I had to shut it off manually by holding down the power button. Now every time I turn it on and log on, after about a minute, it freezes. I can still move the cursor, but can't click or type anything.

If disabling everything in the StartUp tab of System Configuration doesn't fix the issue, I would like to disable all the items that I possibly can in the Services tab.

Here is a list of all the items that I have in the StartUp tab of System Con... Read more

A:Computer Freezes Shortly after Start Up but Works Fine in Safe Mode

The only items required in startup are your antivirus, firewall and windows defender. All others can be started when needed.

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RELEVANCY SCORE 78

Hey guyz,

I am really in a great trouble. I wonder if some one could help me out with this issue.
My os details: Windows XP service pack 2.

My machine is unable to start normally. It always shows me the black screen with mouse pointer on it.
When I restart my machine it shows me the options to start my windows in:
Safe mode
Normal mode
last known good configuration

I am only able to start my windows If I select 'last known good configuration'. With the rest two I again go back to black screen.
I really cant continue my work like this any more.

Can any one give me a good solution for this?


Regards
swetha
 

A:Unable to start windows XP either in safe mode nor in normal mode

What is the brand and model of your computer, or motherboard, and what sort of Windows operating system disk you you have... OEM, Dell, Gateway, HP, or other recovery disk?
And how old is your system?
You either have a bad infestation, or a defective hard drive, video graphics, or memory module.
We can perhaps help more when we know what you have available.
 

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RELEVANCY SCORE 77.6

I noticed my BitDefender was not running and sent an email to the company.  They sent me back a response that the licensing code was not valid (after two years) and they had disabled the software (without notifying me).  I downloaded AVAST and immediately started having lots of problems such as unable to shut down, screens freezing.  I unstalled, but the problems continued.  I did a system restore back to the installation of AVAST, but stil having problems  I purchased a new BitDefender, but it will not install.  I tried updating Windows Security Essentials, but it will not install.  I think something has hijacked my internet as it does not come on for a few minutes after I start the computer.  I am unable to start in safe mode to try to install that way.  Please help!

A:Unable to load antivirus; unable to start in safe mode

Exactly...what AV programs are currently installed on this system?
 
Installing more than one is a known invitation to unpredictable system problems.
 
Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis

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RELEVANCY SCORE 76.4

Hello, I have a weird issue which started earlier this year. I believe it was adware/spyware/malware that started it all. Anyways my computer is a Gateway GT5056 with Windows XP PRO SP3 AMD Athlon 64 X2 Dual Core Processor 3800+, 894MB RAM, NVIDIA GeForce 6100. Randomly why surfing the net, watching vids on youtube or playing online games the computer will freeze. Sometimes with or without the blue screen of death. I also can not boot into safe mode because Mr. BSOD shows up. The freezes are occasional and occur maybe once or numerous times a day. I restart it and works fine until it freezes again. Everytime I restart the computer, about 10-15 mins after reboot, I hear the infamous error gong with no error messages. I have a HJT log if anyone can decipher it. Thanks again for any help you would recommend. EDIT: Removed HJT log, symptoms described are all common symptoms not indicative of malware ~ Hamluis.

A:Random Freezes, BSOD and Unable to Boot into Safe Mode.

I have a few questions...it's now Novemeber...when is "earlier this year" as far as these symptoms beginning?What is the BSOD error message when attempting to boot into safe mode?FWIW: Freezing is often a symptom of overheating, among other things.Let's try this...download/install BlueScreenViewDouble-click BlueScreenView.exe file.When scanning is done, Edit/Select All...then File/Save Selected Items.Save the report as BSOD.txt.Open BSOD.txt in Notepad, copy all content and paste it into your next reply.Louis

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RELEVANCY SCORE 76.4

Hi XP Pro freezes during AVG virus scan and it also hangs when I try to reboot in Safe Mode.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 07:00:53, on 18/08/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
C:\Program Files\Lexmark 2200 Series\lxbvbmgr.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Lexmark 2200 Series\lxbvbmon.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SUPERAntiSpyware\SUPERANTISPYWARE.EXE
C:\WINDOWS\system32\fxssvc.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.eircom.net/
R1 - HKLM\Software\Microsoft\In... Read more

A:XP Pro freezes during virus scan, unable to boot in Safe Mode.

Hello and welcome to TSF

Hijackthis Uninstall List

* Start HijackThis
* Click on the Config button
* Click on the Misc Tools button
* Click on the Open Uninstall Manager button.
* You can click on the Save list... button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file. Simply copy and paste the contents of that notepad into your next reply.

Also post a new Hijackthis Log.

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RELEVANCY SCORE 76.4

hi
I am really clueless to what has infected my laptop - vaio vista 64x
it all started 4 days ago- vista just won't start in normal mode
I tried to do a system restore on safe mode but the system restore tab is missing. I cannot run avast (what i used to have before) nor delete the program. windows defender is off.
I tried lots of things but to no avail. since i can not run dds the only hints i can give you are
on safe mode:
escan freezes checking either ntbt.txt or notepad.exe
mbam freezes checking cic.dll
spybot on FakeAlert.mhg
dds - the procedure couldnot be located in DLL sfc.dll
Vista starts normal now but Everything just freezes after that.
Please help.
i just managed to run dds

.
DDS (Ver_11-03-05.01) - NTFSx86 NETWORK
Run by girum at 13:22:45.49 on Thu 04/14/2011
Internet Explorer: 8.0.6001.19019 BrowserJavaVersion: 1.6.0_22
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.49.1031.18.2038.1559 [GMT 2:00]
.
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Win... Read more

A:vista just freezes after start and can not run dds on safe mode

hi
I am really clueless to what has infected my laptop
it all started 6 days ago- vista just won't start in normal mode
I tried to do a system restore on safe mode but the system restore tab is missing. I cannot run avast (what i used to have before) nor delete the program. windows defender is off.
I tried lots of things including combofix but to no avail.
I can't run gmer. it crashes and brings the blue screen.
here are the log files:
.
DDS (Ver_11-03-05.01) - NTFSx86 NETWORK
Run by girum at 13:22:45.49 on Thu 04/14/2011
Internet Explorer: 8.0.6001.19019 BrowserJavaVersion: 1.6.0_22
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.49.1031.18.2038.1559 [GMT 2:00]
.
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\Explorer.EXE
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\... Read more

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RELEVANCY SCORE 76.4

Only 2 days ago did I just refresh windows 8.1. I re installed all the updates and windows 8.1. Seemed to be working fine last night. This morning I went to click the windows icon at the bottom and the screen kept flickering between desktop and the gray screen for the Windows app screen. I had to manually restart my computer and it will no longer start in regular windows mode. It will either freeze when on the desk top or not even boot correctly. I have started up safe mode and checked for any malware using Malwarebytes and have run a full scan using Windows defender and have found nothing. I have removed near everything in start up that doesn't have to do with windows and yet the problem persists. I am out of ideas and I am looking for help. I am about to go out and buy a SSD just to put windows on. Please help. Attached is the log from DM log collector.BJ-Wed_10_29_2014_140646_97.zip

A:Start-up freezes Can only run in safe mode DM Log attached

Thinking that there may be something wrong with my HDD hit the windows button +r and did cmd (command prompt) Then I ran chkdsk /r and ran this during next restart. I had to do this all in safe mode. Now I am stuck at 10% during scan and repairing drive for sometime now and just waiting for it to finish. Hopefully this will help.

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RELEVANCY SCORE 76

I am running using Dell Inspiron with windows vista. A couple days ago, I got on the computer and then it froze, at fist the program I was using froze, and then I got a circle next to the arrow, but could still move the arrow, then the arrow stops moving. CTL ALT DEL does not work, so i must do a hard reboot, try to boot in safe mode and all the files come up but then it goes no where and the computer either restarts or I reboot it.

I have run all types of tests and nothing comes up. Today I got the blue screen of death twice, but after reboot, it goes away. I do not have a Boot Disk and have tried all the tests in the F8 command. Currently I am running an expanded memory test, but figured I would get this out there before I go insane.

Any ideas would be MUCH appreciated.
 

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RELEVANCY SCORE 76

Hello,
I have this problem with my laptop - sometimes I cannot login - after choosing the user the screen freezes or after logging in it works only for a few minutes in regular mode (I can do things over those minutes like open firefox, but I cannot open folders, sometimes I can open the task manager or even some programs) but then it freezes and I have to shutdown the computer manually by pushing the power button. When I tried pushing crtl+alt+del I got a message "The logon process was unable to display security and logon options when ctrl+alt+delete was pressed. If the operatin system does not respond, press esc or restart the computer by using the power switch". I don't know if this helps, but I try to add as much as I can. Sorry it it's not relevant - my knowledge about computers and IT is minimal.
The computer runs fine in safe mode.
So I tried system restore to a week before when the computer was still fine and it didn't work. So I reinstalled a graphics driver (Intel HD Graphics Driver) as I found on the internet that similar problems got fixed by reinstalled videocard drivers. And it worked, everything started to run smoothly again in the regular mode. As normally I allowed windows updates and after restarting my computer, the problems came back.
I assumed that the problem was the updates so I uninstalled most of them (KB2930275; KB2923961; KB2925418; KB2929755; KB2929733 and KB2918077) but the problem was still there and I was unable to unin... Read more

A:Solved: Computer freezes in regular mode but works in safe mode

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RELEVANCY SCORE 76

Hi All,

Been having this problem since yesterday. Whenever I start up windows, it freezes after a couple of minutes. Tried going into safe mode to run virus scan (Avira and Malwarebytes) but both freeze halfway through scanning and I have to do a hard reset. No idea at all what is wrong with it.

Also find that when I try to open Adobe PDF Reader, it shows this message when I am in normal mode. 'The windows installer service could not be accessed. This can occur if you are running in safe mode, or if the windows installer is not correctly installed.' Right after that, it freezes. Not sure if that's relevant.
Please help me! Thanks a lot in advance!

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:22:47 AM, on 2/4/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Pro... Read more

A:Computer freezes in normal mode after a few minutes and then in safe mode when running virus scans

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you are unable to create a log because your computer cannot start up successfully please provide detailed information about the Windows version you are using: What we in particular need to know is version, edition and if it is a 32bit or a 64bit system. [/b]If you are unsure about any of these caracteristics, just let us know and we'll help you figuring it out. Please also tell us if you have your Windows CD/DVD handy.Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about y... Read more

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RELEVANCY SCORE 75.6

I am unable to start in Safe mode, will only give Bios setup screen.

All started with black screen and floating "input not supported"

Please help

A:unable to start in safe mode

http://blog.didierstevens.com/2007/02/19/restoring-safe-mode-with-a-reg-file/

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RELEVANCY SCORE 75.6

Windows XP SP3 - Computer comes up with blue screen, too fast to read and lists options to SafeMode. It seems to work fine in Safe Mode but unable to do Windows Update- Dr FixIt states '1 or more components of Windows Update are not correctly configured'.

malwarebytes came up with various lines connected to files SavingApp.exe (Pup,. Crossfire.SA) and after instructions to delete them amd asked to restart I got message: 'Cannot Quit', although I could then do it manually.

On second scan malware was back and switched off computer when I try to read log.

I have done the scans required but Gmer than not produce a report...
PS - (I am now on a diffferent computer) Although I did not get any warning after unchecking the IAT/EAT Gmer started runnin for quite a lobng time, one file came up, but after some time the computer switched off on its own. it seems that there is avirus that protects itself when you try to trace it....

I downloaded and have tried also to run Secunia Software Inspector and Kaspersky Online Scan and they will not run. kaspersky disppears as soon as I try to install; Secunia just hangs at the beginning.

Gmer brings up a blue creen when it goes through the registry. I ran it box by box, copies the first two; the others up to files and registry came up with a boz saying there were no changes but the registry could never be finished as the blue screen came up: Driver irq not less...

I also tried to scan with Avast anti-root kit. It ran f... Read more

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RELEVANCY SCORE 75.6

Hi all, I was looking for information on why windows won't start in safe mode and happend on a post from this site (thread closed though). After reading it, I attempted to follow the instrutions givin about using recovery console. After entering "fixmbr" I recieved a caution message that this could potentually damage the partion and render all partitions inaccessable. "fixboot says it will rewrite a new boot sector. My question is should I continue with "fixmbr" and 'fixboot"? and will this reformat the HDD?
I'm trying despratly NOT to reformat and lose all my info on this HDD.

(long story as to how and why I'm at the point I am)

can anyone help???
 

A:Unable to start in safe mode

First, see Troubleshoot: Windows Won't Recognize Your USB Hard Drive

As to fixing your hard drive... when you say it won't boot into safe mode are you saying the computer fails to boot? or just where during the boot into safe mode process does it fail?

As fixmbr only makes sense if disk failing on bootup.

Fixmbr only rewrites the Master Boot Record. (Corrupt MBRs are often the reason a disk won't boot up). Rewriting the MBR doesn't overwrite your data. (but is still wise to back it all up first)
 

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RELEVANCY SCORE 75.6

Trying to get into safe mode, after selecting it, begins to boot, list comes up on screen but restarts itself.
Any ideas?
 

A:Unable to start in safe mode

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RELEVANCY SCORE 75.6

Hi,
I tried to start in all safe and normal modes. Recieved same response. Computer keeps recycling to start in safe mode but will not start. Windows come on for a second. I am recievinga a message that new software may have caused the problem and I had recently download a purchased disc for a webcam. I also downloaded same disc to my laptop with no problems. Windows vista is on the laptop.
Problem #2.
I had a problem with the laptop not recognizing my dvdrw drive. I had the drive replaced, it worked once and never again. What can I do?

A:unable to start in safe mode

Hi Chercher116,
Boot the sytem with "Last Know Good Configuration" and check.

If that doesn't work boot in command prompt and enter the command "chkdsk C: /f/r" (without quotes " ")

If the Check disk command work for you, than enter the command "sfc /scannow" (Without quotes " "). It might required the Windows XP installation CD.

This should fix. Regarding your DVD RW drive, Check your BIOS ROM to find whether its enable or disable. Also, check whether BIOS detects your DVD drive. If doesn't detects than remove it and check if any pin and other hardware things is damaged. If not, than reconnect while system is on.
Still your DVD drive is not working than call your laptop service provider request for a change of motherboard and DVD drive if its under warranty.

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RELEVANCY SCORE 75.6

Computer was running fine, until recently where it will automatically restart once windows has loaded. My guess is that avast! (a virus program) is causing this, as it has happened to me once before on another computer.

avast! ran fine for a while, then the most recent update arrived and seemed to cause my computer to restart, so I had to uninstall avast! through safe mode.

However on this new computer, pressing, tapping, holding F8 during the boot sequence doesn't let me get to safe mode. I can either enter the BIOS, or a small screen with "select boot device" comes up, where my options are FDD, CD ROM or HDD to load first. Which doesn't help me at all.

All I would like to know is suggestions on how to get the computer to boot in safe mode.

Any help would be appreciated.

Specs:

Windows XP - Service Pack 2
Dual Channel 512Mb Kingston RAM
Pentium 4 3.0GHz 630
Asus P5GDC-V Deluxe Mobo
Asus 128Mb 6600GT TD PCIE

A:Unable to start in Safe Mode

Hey what's up, I'm new here...

I don't know how much time you have when your desktop is loading but, here's another way:


Start-Run-type msconfig-BOOT.INI tab-Check SAFEBOOT-select Minimal if it isn't already selected.

Just wanted to say, make sure you CPU fan is running. I had 2 cases last year where the CPU fan was clogged with dust, and the other wasn't even plugged in to the motherboard. If your CPU is overheating, your computer can restart while the desktop is loading or at other random points

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RELEVANCY SCORE 75.6

I am using xp sp2. i have a trojan vundo in my system. symantec 10.1.6.6000 pro is detecting and deleting it every time i restart my system. they also have a tool to delete the trojan. but for that i need to start in safe mode. that is when i found out the problem. in safe mode the window will not come up, even after waiting considerable amount of time. so i restarted my system in vga mode and hopefully the window started this time. but the tool did not detect vundo. (i also have avg antispyware in my system)
now my problem how to get back the safe mode. and second i have seen a thread here about vundo.
1. is this trojan causing the safe mode problem or it is something else?
2.is there any way to get back safe mode without the trojan being cleaned first.
3. my system has become unexpectedly slow probably due to the trojan.
4.and just few min back there was a warning where my antivirus warned me that the auto protect has been turned off.
 

A:unable to start xp sp2 in safe mode (plz help me)

You said you tried the tool, was it vundofix? http://www.majorgeeks.com/download4954.html, you don't have to start in safemode to run it. Also, if you can boot normal, you might want to try SUPERanitspyware - http://www.superantispyware.com Also, before you do any of this, go to system properties and turn of System Restore, once clean, you can then turn it back on, if you are using it.
 

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RELEVANCY SCORE 75.6

Just got a GTX 980 (Asus reference) and when I've got it installed it freezes at "Starting Windows" and I have to hold the power button it to restart it.

When trying to boot to safe mode, the computer hangs on classpnp.sys

I know it's not the graphics card as it boots on my friend's computer and I know it's not a huge deal with the computer as when I reinstall my EVGA GTX 660ti the computer boots fine.

Any ideas? I've made sure it's properly seated with the 2x6pin inserted correctly. I've also tried reinstalling the geforce experience drivers.

A:Newly installed 980, unable to boot (safe mode freezes at classpnp.sys

Have you tried running a Starup Repair

Startup Repair

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RELEVANCY SCORE 75.2

i just bought a computer and used it for two days, i didnt even realize that the virus software was out of date. Befor i knew it the computer was going crazy. I installed norton antivirus 2005 and it couldnt even remove everything. then one day it shut down by itself and when i restarted the computer and got to the windows xp logo screen and progress scroll, it just freezes after the blue dots have passed by twice. I attempted to reinstall xp and everything went fine until the system had to reboot, once again the system froze at the xp logo screen. i have tryed everything from booting up in safe mode to restarting from the last know working config. and nothing works. Please help

A:Xp freezes at start up and wont even open in safe mode

When you reinstalled xp, did you do a clean install? Or just reinstalled over it? I suggest formatting and doing a clean install. If it still doesn't work, it could possibly mean that the hard drive is going bad. Find out your hard drive brand, download their diagnostic tool and do a scan. Good luck.

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RELEVANCY SCORE 75.2

Please excuse me if I have posted this in the wrong area, but over the past 48 hours I have had great difficulty in using my laptop, a Dell Inspiron 1545. System type: 32-bit. Processor: not available. Memory (RAM): not available. I checked this yesterday and all information was provided, but not sure why it is not today.

Everytime I switch it the laptop on, I will have about 1 minutes worth of use before it completely freezes. Ctrl + alt + del do not respond which means I just have to keep switching it on and off, on and off. Everything works fine on safe mode and after checking other sites for advice, I have not had any luck.

I have tried 2 restores, which were successful, but not in fixing my problem.

I am currently an English teacher in China so my laptop is crucial for everything I do. I appreciate any feedback and help.

Many thanks,

Nick
 

A:Windows freezes after start-up but works in Safe Mode

Sometimes it's a corrupt driver issue when safe mode is the only option.
 

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RELEVANCY SCORE 75.2

i have an older acer travel mate 340 t i installed windows on it and now it just freezes on that screen any ideas what it could be
 

A:Laptop just freezes after the start in safe mode or last known config

You have a hardware problem. Reseat the hard drive and memory to see if this helps the problem first
 

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RELEVANCY SCORE 75.2

Alright, so, last night I was in a hurry, and didn't want my laptop to take long to shut down, so I did something stupid that I never do. I shut down by holding the power button. About fifteen minutes later when I came back and turned it on, it let me log in like normal (slightly slower than normal now that I think about it) and all seemed fine. But after about a minute, it just froze. The screen glazed over as a whitish shade and my cursor became the loading circle, nothing worked. I pressed ctrl + alt + delete and it sent me to a black screen with my cursor. I tried again, and again, and again to no avail. It works perfectly in safe mode though, no problems at all. I even tried system restore, and that did not help a thing.

Any assistance would be greatly appreciated!
 

A:Windows freezes after start-up but works in Safe Mode

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RELEVANCY SCORE 75.2

Laptop worked when folded and put away. Upon trying to log in, it was loading desktop, I clicked to get online and then it crashed and turned off.

When tried to restart, it never would load desktop again. Would get error messages after Welcome screen saying taskbar won't work, Dell support... not working, etc.

Tried starting in safe mode. Starts loading the drivers, etc. then freezes soon into the process.

When you try to start up normally, you get to login screen, welcome screen and then it goes to a plain screen with an error message: "Windows must be reinstalled to activate...insert CD....to begin reinstall.."

Tried Start up repair

No system restore points

No backup on computer to use.

Any ideas?

THanks

A:freezes at start in safe mode,won't load desktop either

I'm taking it is a Dell laptop? Not sure what caused your problem, but do you have the Dell installation cds that came with the system?

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RELEVANCY SCORE 74.8

I have an HP laptop, and here are the specs I know:

HP G72 Notebook PC
Intel Core i3 2.4 GHz processor
4 GB ram
Windows 7 Home Premium 64-bit OS

Recently I was streaming a TV show off of sidereel.com and firefox froze. I switched to Internet explorer and began to watch again, but the computer began to make a "dinging" noise occasionally. I then ran a norton anti-virus sweep which turned up only a few cookies.

After this, I watched lectures from my school's class that I had downloaded, and during this time, the computer froze and became unresponsive. I turned it off manually, and it has not been able to restart in normal mode since then. Every time I try to login, after I put in my password, it goes to a blue screen and says "System_Service_Exception" and then it restarts itself.

Occasionally it doesn't even make it to the windows login, and freezes at the "HP" screen in the beginning of startup.

Around the same time that this problem manifested itself, there may have been a new Windows 7 update that my computer was running in the background on its own.

I think the problem may be more related to the windows update than to other issues, but I have tried going to a system restore point (coincidentally, the only point available might be a restore point created by the windows update). I have no other restore points available, but I am able to access my computer in safe mode.

Any help on this issue would be greatly appreciated!
&nb... Read more

A:Laptop unable to start outside of safe mode!

More info:

In safe mode, a screen recently popped up about the "unexpected shutdown" and it said there are files that help describe the problem which are as follows

c:\windows\minidump\012112-36067-01.dmp
c:\users\myname\appdata\local\temp\WER-69763-0.sysdata.xml

I havent been able to do anything with this information but maybe it will help someone on here with a diagnosis of my issues.

Once again, any help would be greatly appreciated!
 

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RELEVANCY SCORE 74.8

I have a Dell XP400 Desktop PC that I bought probably 5 years ago. I was having problems with my windows freezing and searched and thought I'd better defrag my HD. Tried that, but got a message that said to either do a CHKDSK or SCANDSK. After doing the CHKDSK, it was a read only and so after more searching I discovered I needed to use the command CHKDSK/F instead. I did this and it still didn't help because of some message about the volume.
Trying to start my XP Pro into Safe Mode by pressing F8 and even after continuing to press the button over and over, it didn't help and went to the Welcome screen. Then tried staring it again, but held the button in and it still went onto boot to the Welcome screen. I bought software yesterday called System Suite 11 since it had a defragger on it and it said to uninstall Spy Doctor. I don't have that and searched and still didn't find it. Any help would truly be appreciated.
 

A:Unable to Defrag or start in Safe Mode

One reason for a failure to defrag is shortage of hard disk space - how much do you have?
 

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RELEVANCY SCORE 74.8

Hi there,

I recently bought myself a lovely shiny new 19" widescreen TFT monitor and after plugging into my pc; I went about updating the drivers for my Nvidia GeForce 5600 graphics card to get the best screen resolution for said monitor.

Afterwards, my pc required a reboot which i did only to discover that Windows XP Home can no longer boot up. I can only assume it doesn't like the new drivers i installed for my graphics card. Unfortunately the boot up takes me to the Safe mode options screen and asks me to scroll up or down using the arrow keys to select "safe mode" "safe mode with networking" "last known safe config" and alas my keyboard no longer works...I cannot scroll up or down and windows will not reboot so i am stuck in an unending loop of despair and frustration.

I attempted to reboot windows from my CD but this too requires a "press any key to reboot windows XP from disc" which I cannot do.

I can however enter the "BIOS" menu and the keyboard will work here...but I am unsure how this helps me get back to windows and removing the offending drivers.

Thx in advance!

A:Unable To Start Windows Xp In Safe Mode...

I would say this maybe a issue with a USB keyboard or wireless keyboard. Try and find a wired keyboard and attaching that and restart in safe mode and roll back the graphics drivers.

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RELEVANCY SCORE 74.8

Issue is similar to recently resolved thread: My linkhttp://www.bleepingcomputer.com/forums/topic436778.htmlI apologize in advance for the length of this post, my aim is to give the pertinent details.Removal of Win7 Internet Security virus, using Malwarebytes' Anti-Malware in safe-mode. Also installed Avast, since no virus protection was present. Upon restarting, after the Windows7 welcome screen, only a black screen..no Windows. After waiting several minutes, restarted system with same result. Restarted in safe-mode with networking, launch Avast, I get a message saying, "The Avast program has stopped running or is an inconsistent state" There's a "Fix It" button but the program doesn't seem to be able to "fix" itself when I use the "Fix It" button. I go into Services, and try to restart the Avast service, however I get error msg that service cannot start. I start a full system scan. While scan is running, launch Google Chrome to search for solutions, keep getting redirected to strange websites selling items that have no relation to what I'm searching for. So now we also have the "Google redirect virus"..great!Avast finishes scan, move items into Virus Chest, Avast asks if I would like to do a boot scan and restart the computer? Yes, please. Upon restart, instead of hanging on the black screen, these options appear: Launch Startup Repair or Start Windows Normally. Choosing the Repair option, the system take... Read more

A:Windows7 unable to start normally, or in safe mode

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything. We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. To help Bleeping Computer better assist you please perform the following steps:*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/437470 <<< CLICK THIS LINK If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.*************************************************** If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lo... Read more

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RELEVANCY SCORE 74.8

Hi

Running Windows Vista Home Premium 6.0.6001 Service Pack 1 Build 6001 on a Compaq Presario A900 Notebook PC

My laptop began freezing this morning. Shortly after it is up and running (couple of minutes) it freezes. I maybe able to connect to the internet and load a webpage or two but then it freezes. I may be able to start an antivirus scan but then it freezes. After it freezes the mouse is able to move the cursor around the screen but unable to activate anything. Unable to run Task Manager.

At this point the only option is to hold the power button to force shutdown.

Ran the System Check on initial power on and everything checks out OK, no memory errors, hard drive errors etc.

Went into safe mode, tried a couple system restores......problem continues
Cleaned up hard drive, deleted unneeded files, uninstalled programs no longer needed....problem continues
Defragged the hard drive......problem continues
Unable to fully complete Malwarebytes Anti-Malware scan
Unable to fully complete AVAST Antivirus scan

Initially I was able to work in safe mode for up to 20 minutes or so but that has diminished with each forced reboot/shutdown, now safe mode only stays active/available/working for a few minutes at a time.

Any thoughts on what to try next?

Thank you,
JD

A:laptop freezes shortly after startup, in safe mode, unable to run security tools

My first thought would be to post this in the 'Am I infected?' forum on this site. Maybe someone else here has a better idea.

One potential way to prove it's a Windows based infection would be to try a Live Linux distribution and see if that runs.

When you get a chance, get Service Pack 2 installed.

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RELEVANCY SCORE 74.8

Hi

Running Windows Vista Home Premium 6.0.6001 Service Pack 1 Build 6001 on a Compaq Presario A900 Notebook PC

My laptop began freezing this morning. Shortly after it is up and running (couple of minutes) it freezes. I may be able to connect to the internet and load a webpage or two but then it freezes. I may be able to start an antivirus scan but then it freezes. After it freezes the mouse is able to move the cursor around the screen but unable to activate anything. Unable to run Task Manager.

At this point the only option is to hold the power button to force shutdown.

Ran the System Check on initial power on and everything checks out OK, no memory errors, hard drive errors etc.

Went into safe mode, tried a couple system restores......problem continues
Cleaned up hard drive, deleted unneeded files, uninstalled programs no longer needed....problem continues
Defragged the hard drive......problem continues
Unable to fully complete Malwarebytes Anti-Malware scan
Unable to fully complete AVAST Antivirus scan

Initially I was able to work in safe mode for up to 20 minutes or so but that has diminished with each forced reboot/shutdown, now safe mode only stays active/available/working for a few minutes at a time.

I originally posted this in the Vista forum and was advised to repost here and to install SP2 (I have downloaded the file and will attempt to install it).

Any thoughts on what to try next?

Thank you,
JD

A:Laptop freezes shortly after startup, also in safe mode, unable to run security tools

HiI have fixed my problem. www.malwarehelporg/cannot-boot-into-safe-mode-2010.html showed me how to run Malwarebytes from safe mode with a command prompt.I was unable to complete the scan (almost did but not quite) before it froze again but Malwarebytes had found an infection. I restarted into safe mode with a command prompt again and paused the Malwarebytes after it found the infection and dealt with it. It found PUP.radmin, I was able to delete it. When I booted back into windows vista it still froze. I went back to safe mode with command prompt and ran some tools such as Advanced System Care and defrag and booting back into windows has been stable ever since. I have also installed the service pack 2 for vista. I will check out the posts on keeping your computer safe from future MalWare infections.Thanks,JD

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RELEVANCY SCORE 74.4

Hi,

I'm having an issue with my laptop whereas it wont start up as normal and always freezes at the logo screen where the litte blue bar moves across the screen near the bottom. The laptop will start in Safe Mode but I don't have a clue what's causing this issue or how I can solve it.

Any help or advice would be greatly appreciated.

Laptop - Novatech Revo 440 CEL M Notebook.
 

A:Windows XP freezes at logo screen but will start in Safe Mode! Help!

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RELEVANCY SCORE 74.4

WINDOWS XP FREEZES ON WELCOME SCREEN & WONT START IN SAFE MODE

Last night i was in the middle of installing a program and my pc crashes and restarts automatically then when it restarted and everytime i turn it on it freezes at the (blue) welcome screen it also will not give me the option to start in safe mode.

I really need data that is on the hard drives can anyone tell me the best way to get it back, ive been told to buy a hard drive caddy / docking station does anyone have any ideas what the problem might be?

Thanks.

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RELEVANCY SCORE 74.4

Hi I have been trying to fix my son's HP laptop. Its a Windows & Home Prem. Sorry the lap top I have registered with is mine but it's my son's which is poorly!
When we got back from holiday he went to use it and it wouldn't start up at all. I tried all of the F prompts I knew to get it to do something, F8 & F12 and eventually I got to the screen which says start up in safe mode with all of the options. I tried them all and then got as far as the laptop doing a start up like the first time we bought it, when you have to to register with windows etc. Then it kept freezing on that page where it says initialising.
I have finally got it to start up in safe mode with command prompts as I been following some of the suggestions I saw on line from your site and have just typed in the sfc/scannow in command prompt . It gets to 30% then freezes. I have tried it several times. I dont have a clue what to try next!
Please help?
 

A:Solved: Safe Mode in command prompt - start up then freezes

If I start up in normal mode it freezes on the welcome page sometimes, I have managed to get to the re registration form and thought I had cracked it but it froze on there as well. The fan does seem to be very noisy and its getting hot. Would this have anything to do with the problem as no new software was added prior to it not working.
 

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RELEVANCY SCORE 74

HELP!!!!!
I got attacked last night by one of the join our internet security things
it turned off my Norton and malwarebytes the installed several porn icons on my desktop. when I tried to shut down and restart it in safe mode nothing will happen now.
Black screen is all I can get now.

A:attacked by virus,unable to even start in safe mode

Can you log in back to the Normal Mode after you restart?

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RELEVANCY SCORE 74

Hello All,
I am running Windows 7 RTM on a 1.75Ghz, 3Gb RAM box. Windows 7 was working fine for me, but this morning i just restarted because i thought it was acting slow. It had a proper shut down(I use verbose mode..)But then it never restarted. It just showed the HP logo and stopped.. I am even unable to get into the safe mode box(by pressing F8). I have a windows Xp bootable CD right now... and that doesnt boot either (Yes, I have ensured the booting order is correct.) What could be the cause?
Is it a hardware failure - As in harddisk crash? Because the computer just sits idle!! Strangely, I went to BIOS and did a disk diagnostic test which it passed.. But the harddisk LED didnt blink during the test(It should blink right?)... Please help me, i am really stuck here...

A:Windows 7 wont start.. unable to get to safe mode even!

Some kind of bios setting. Check to see the plug and play os is set to yes. If that's not the cause, use "standard optimized default" as the global bios setting and see how it carries on.

Can't hurt to actually update the bios from the motherboard manufacturer's website too.

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RELEVANCY SCORE 74

So I'm posting this for a friend of me, her laptop became really slow (10-15 min in loading screen, extremely slow reaction time when finally signed into Windows 8 etc.) But most of the time she couldn't even access Windows and an error came up: 'Critical process died'.
Or some weird errors when she finally managed to access Windows like:
'Framework\mscoreei.dll couldn't be loaded' or 'An write and read on the memory failed'

Basically I told her to try to Start in Safe mode and do a 'chkdsk' and/or ' SFC /scannow' as I thought her hard drive is badly corrupted or the laptop has been infected by a weird virus.
Unfortunately, the system is so slow and full of errors, she couldn't manage to start in safe mode because she can't get to the Settings, CMD or Run.

The next thing I did was trying to boot via a Recovery Drive (On a 8GB USB). But just as I thought, the boot order is on default 'Hard drive first'. You can change that easily by accessing the BIOS but ya... I can't help her to access the BIOS because she can't get into Settings->Troubleshoot->UEFI

Does anyone knows how to get into the BIOS or Safe mode without accessing Windows 8 itself to fix this huge Corruption/error/virus?
She has an ASUS notebook. Maybe some of you guys know a trick to press F2 or something when It's loading

Thanks!

A:Unable to access Windows 8 & Can't start in Safe Mode

If you can at least get to the Windows 8 logon screen, then you can start Safe Mode, see the instructions at this link: link







Originally Posted by RyanH


The next thing I did was trying to boot via a Recovery Drive (On a 8GB USB). But just as I thought, the boot order is on default 'Hard drive first'. You can change that easily by accessing the BIOS but ya... I can't help her to access the BIOS because she can't get into Settings->Troubleshoot->UEFI



- You do not need to change the boot order of drives in your computer's UEFI firmware (BIOS).
- Connect your Windows 8 USB flash drive or insert your Windows 8 DVD.
- Restart the computer.
- Press the correct key to enter the boot menu (see this link for help). Or, if you have a Lenovo computer, you can also press the NOVO button when the computer is turned off and then select "Boot Menu".
- Select your USB/DVD from the boot menu.

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RELEVANCY SCORE 74

I am running Windows XP on a Compaq Presario.
The computer was on overnight but not online.
Suddenly, the following message appeared on a black screen:
"remove disk or other media. Press any key to restart"
No disks are running. Pressing Ctl/Alt/Del gives just briefly the red Compaq screen followed immediately by a black screen and the above message.
Turning off the power and restarting gives the same result but presing F8 repeatedly does not give the Safe Mode menu but the same message over and over.
Thus I am unable to run anything-not AVg, Hijack This, Spybot.
At a complete loss-please hlp
 

A:Complete Hangup Unable to start in Safe mode

Hey there

I have the same problem as the guy above. I went to download a music file and now I have a flashing icon in my toolbar. It flashes between an exclamation mark in a yellow triangle and a sort of metal ball with spikes in it

Can you help please?

Damian
 

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RELEVANCY SCORE 73.2

This is so frustrating! I have tried rebooting and starting in safe mode, but either get a Windows Repair window with two choices: 1. Launch Windows Repair or 2. Start Windows normally - of which it won't let me choose and automatically goes into Windwows Repair mode. When I try to cancel, it says you are unable to cancel yet gives you the choice TO cancel. It seems like that is part of the virus as well.

Then I try to reboot again and f8 into safe mode, occasionally I will get a blue screen that says, "Please select boot device" and I am given two choices, both go back to my desktop and you can see the virus taking over (it blinks and changes my desktop colors a bit) then I can do nothing.

I have tried to go into msconfig but won't let me do that either. I have went as far as trying to purchase the stupid software with bogus info but no go. Anyother thoughts?

A:Attacked by redirecting virus but unable to start in safe mode

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!Please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.In order for me to see the status of the infection I will need a new set of logs to start with.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.DeFogger: Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
The application window will appear Click the Disable button to disable your CD Emulation drivers Click Yes to continue A 'Finished!' message will ap... Read more

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RELEVANCY SCORE 73.2

Windows XP [32 or 64 no idea] with Zonealarm and Avast.
 
Whilst surfing I managed to get my computer locked after it shut down and restarted of its own accord.
 
Within minutes of restarting a full page "Cheshire Police are on to you but if you pay pay us £100 by UKASH we will unfreeze your computer" type of message appears [as if the police would take money like this!!!]
 
Tried to start in Safe Mode but it just by passes it and goes to my password input page and then starts normally but quickly locks down to Cheshire Police again.
 
I can press ctrl alt delete but cannot close the page using the box that appears.
 
I do have access to a laptop.
 
Thanks in anticipation

A:Cheshire Police Hijack unable to start in Safe mode

what is the make and model of the computer? are you pressing f8 to get to safemode?

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RELEVANCY SCORE 73.2

I am struggling with a client's Dell Dimension 5150 which has Media Center Edition installed.
Had signs of trouble about 10 days ago, so ran Malwarebytes and removed many items. Unistalled AVG due to the things that got by it and installed Microsoft Security Essetnials. Upgraded RAM to 3GB (was two x512mb, added two x1gb). Had a Canon printer dropping first few characters of emails, so downloaded new drivers and installed - did not fix that problem. Computer was running fine until yesterday, when client informed me he had a strange alert show up near System Tray. He ran Malwarebytes again, and it found some things which he elected to remove. Malwarebytes asked for restart, which he did, but computer hung. After a time, he powered it down. On next boot, he got BSOD & Stop error 50. I removed computer to attempt to resolve, and after imaging hard drive using Acronis True Image, I ran SpinRite 6.0 on the hard drive & it passed. I booted UBCD4Win to check the Malwarebytes logs to see what it had found. It listed RootKit.0Access Trojan:Win32. Using EZ-PCfix, I removed the identified file from startup list, and rebooted. Still STOP 50. I removed the two new pieces of RAM - same error. I put them back in and ran MemTest86 ver 4.0 - all tests pass. Using UBCD4win, I have run CHKDSK with no errors found. Currently I have restored the original image, then booted UBCD4win & used Registry Restore Wizard to restore system to June 4th, which is before any of the above eve... Read more

A:BSOD - Stop 50 Win XP MCE - unable to start Windows Safe Mode

How about formatting and re-installing Windows fresh?
 

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RELEVANCY SCORE 73.2

This morning, after resetting my PC, I encountered the blue ': (' error screen. After trying to restore to a previous instance of the PC (there were two dates to choose from), the restore failed and the two dates are no longer available.

I am unable to reset, restore, start in safe mode, etc.

What should I do?
 

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RELEVANCY SCORE 73.2

No matter what option i pick in the safe mode list, the computer will not start. when i choose any of the safe modes, (safe mode, safe mode with networking etc) the computer displays a list of random commands (i dont understand any of it) and then restarts. If I try to Start Windows Normally, or use last settings that worked, it seems to start loading, and then restarts.

Any ideas?
 

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