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How to factory reset please help

Q: How to factory reset please help

I am a college student and I recently bought an Acer Aspire R11 Notebook and I am now having problems... My student data files are on a flash drive, I went to put it in last night and it wouldn't respond... I tried the flash drive in the computer at my school and I was able to see my files... Tonight I came home and I tried again and yet again it said "flash drive not responding". So I was going to factory reset the computer and googled how to do it. I have windows 8 so I have tiles like an iPhone. I clicked on the settings tile and it just stalled with the logo on the screen and will not open.. I have tried many times to open settings and just keeps stalling. I have 2 presentations due in a couple of days with no other way to do them. So please if you could help, I would greatly appreciate it.
Thank you
Cassandra Hill

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Preferred Solution: How to factory reset please help

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 57.2

Getting an infinite loading sort of error where my comp goes to HP loading screen, blackscreen, turns off, and repeats. Very annoying and nothing I've seen so far is working. I don't have a disk or drive to use to reload Windows with, and I didn't set any system restore points like an idiot, so I'm stuck here. I'm not that great with computers so any help would be appreciated, thanks.

A:Stuck restarting after failed factory reset, reset still not working

What is the full model number of the HP desktop?

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RELEVANCY SCORE 57.2

I got this today "Your device is at risk because it’s out of date and missing important security and quality updates. Let’s get you back on track so Windows can run more securely. Select this button to get going"

I ran several command prompts including chkdsk,  got  a repair utility to repair registery... etc,  defragmented and everything  I tried every solution found online and  I still  get this error when useing updates.  I even updated my drivers. I tried everything,  s  I even uninstalled my antivirus and tried it again.   I gave up and tried to do a reset  and also tried to whipe everything and do a reset and can not. really odd. 

Any insight will be appreciated.

Also on the microsoft website I saw a security update dated 09/25/2017 ( today)  and when trying to manually update it said it did not apply to my pc.  I own a Dell Desktop all in 1 64-bit operating system Product ID 00325-95873-11633-AAOEM touchscreen 24 inch all in one

A:Windows 10 update issues. Also can not do a factory reset or any kind of reset

This sounds like your system took a hit with phishing-ware or other malware.
Factory reset instructions:
www.dell.com/.../reset-or-reinstall-windows-10-on-your-dell-computer

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RELEVANCY SCORE 57.2

BSOD Still crashes after a factory reset. Attempt to reset the display driver and recover from timeout failed.

I thought a clean factory reset will fix the issue. But it is still has the BSOD. I have uploaded the zip file that contains the dump as instructed.

A:BSOD Still crashes after a factory reset. Attempt to reset the display

Your display driver is outdated.
Update it by following these instructions.

How-To Install AMD Catalyst? Drivers For A Windows? Based System


Code:
fffff880`046e0000 fffff880`04cf7000 atikmdag T (no symbols)
Loaded symbol image file: atikmdag.sys
Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
Image name: atikmdag.sys
Timestamp: Thu Jul 02 18:45:07 2009 (4A4CF223)
CheckSum: 005C2509
ImageSize: 00617000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

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RELEVANCY SCORE 56.4

Deal All,

I need your kind assistance, we have a RICOH MP 2501SP copier machine, but since yesterday it asks for the username and password (please check the attached photo), could someone please tell me how to factory reset it? we don't have the right username and password.

Note: the recommended username (admin) and password (Blank) is not working

Thanking you all in advance.
 

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RELEVANCY SCORE 56.4

Can anyone help? I bought a laptop at a pawn shop and it still has an admin password on it and i dont have a reset disk. I want to factory reset it. Its a Compaq CQ57 running windows 7
 

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RELEVANCY SCORE 55.6

After factory resetting my pc, it was installing windows and i accidentally turned it off. now everytime i turn it on it says i have to click ok to restart as it was turned off during windows installation  when i do it just repeats the same time no matter how many times i click ok and it restarts. please help as my computer is not booting up

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RELEVANCY SCORE 55.6

Hi,I cannot log in on the Windows screen. I have a password for Bios. I just need to be able to get into this computer, I bought almost 2 years ago on eBay and have not been able to use it! Please help! I just want to reset this so I can use it.Thank you, Jessica

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RELEVANCY SCORE 55.6

I was having issues with my hp laptop, so I tried a few solutions, none worked , so I had to factory reset my laptop with the help hp tools , whist doing this however I got the message, "windows could not complete the installation. To install windows on this computer, restart the installation. But every time I restart it, it shows up again

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RELEVANCY SCORE 55.6

hi,i wanted to know if hard reset and factory reset are the same things?my laptop won't turn on and i found out that i can hard reset that, but i do not want any of my data on hard disk to be erased. is it possible?(i've shut it down before so there is no data on RAM)thanks in advance.











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A:are hard reset and factory reset the same thing?

Hi, No, factory reset will bring your machine back to facory status (the time opening the box) byt hard reset won't. Regards.

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How can i reset my pc? I can't find Recovery Disc on package and Recovery manager won't reset my pc.

A:Factory reset

Hi,What about tapping f11 key as soon as you power on laptop?If you've upgraded to Windows 10 from 7/8/8.1 previously, recovery partition may have got corrupted. Your only way to factory reset is to order recovery USB specific for your model from HP directly and boot from it to factory reset.RegardsVisruth

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I am having some issues with my desk top computer and I was woundering if my model comes with a FACTORY RESORE POINT to put it back to when i first turned it on when I brought it.I have saved and deleted all files and pictures and other staff and then I have uninstalled all programs I have installed sinse I brought it.Now I am unable to find factory restore point and I hope it has one. Can any tell if it comes with ( FRP) and how to do it. Thanks to all MICHAEL

A:FACTORY RESET

Hi, Michael: See if the info at the link below is of help to you... http://support.hp.com/us-en/document/c04758961

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Ive got problem after problem with my dell insipiron 1300 laptop, ive decided the best thing to do is reset it, how do i do a master reset?I saw on one website to press ctrl and f11 but that brings me up the screen where you choose safe mode, i dont have a reboot disk my last option is factory reset please help.
 

A:Factory Reset

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I am gonna cut to the chase:
i have clean installed windows 7, updated Bios, my bios boot configuration are reset, i have asus k55a and an OEM recover parition and after the clean install i can`t use f9 (as it shown in this site ) and i can`t use my oem parition i am sure it`s there as show in the screenshot so can anyone help me? i need factory reset because my warranty has expired lol
Thanks in advance

A:I want to factory reset!

Quote:
i need factory reset because my warranty has expired lol


If warranty is already expired, why do you need a factory recovery ? ( when everybody usually want a clean install ). I am at a loss here.

In a MBR partitioned disk, giving OEM Recovery partition the "Active" mark can be used to kick start the recovery process. However GPT partition scheme changes everything and this old trick won't work anymore. If the installation image inside the "Recovery" partition is in "WIM" format, you may be able to manually restore the OS from it.

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Problem started a few months ago with message imminent Hard Drive failure.I have swapped out the factory installed Seagate 500GB Hd for a WD 1TB HD and also bought recovery discs from the link on the HP website.To date I am getting anything ranging from error code: 0xe0ef000e to hard drive of the computer is smaller than the original shipped HD. The recovery process cannot continue.Several times have got to a point where I seem to be making progress but then after numerous prompts to insert the recovery discs and supplementary discs it throws the disc out.All I'm trying to do is take the desktop back to square one with bigger storage space.please help

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I purchased a Samsung ATIV One 7 27" Windows 8 All-In-One Computer (DP700A7D-X01US) | Samsung PCs from best buy.it was a demo on the shelf I did a copy with paragon to a ssd. it runs great but it seems to missing something's about it. how can I do a factory reset. If I do a recovery will it just put back like it is now. thanks for the help

A:how can I do a factory reset

See the Users Manual here: Support - All-in-One PCs DP700A7D | Samsung PCs

Starting on page 93.






1 - If Windows does not start
Turn your computer on and press the F4 key.
Run recovery mode.
- If Windows is running
From the Start Screen, right-click any area and select
All apps in the bottom right corner.
Then, click Recovery.
2 If the program is running for the first time, you need to agree
to the User Agreement.
3 If the initial menu screen appears, click Recover.
Select a recovery point and click Recover.
If you set the User Data Maintenance to ON, the computer is
restored while maintaining the current user data.

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Loading Win 10 and stuck on load 

A:factory reset

papaike Hello;Allow me to welcome you to the HP forums!I read your post about problems loading Win10 and wanted to help -- but need more information. Are you trying to install Win10 and it's stuck in the installation  process? Or, did you alread install it, and now upon reboot, it's stuck? Also, if this was a Win10 Upgrade, what was the version of the prior OS? And, please follow these instructions to obtain the detailed produce number, as we need that information to provide detailed assistance: Finding Your HP Product Model Number | HP® Customer Support We can proceed once you provide the information.Thanks

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I attempted to perform a factory reset on my Compaq Presario CQ56. The system got stuck on 15% for 6 hours. I shut the system down and turned it back on. All that appeared was this message. "AN OPERATING SYSTEM WASN'T FOUND. TRY DISCONNECTING ANY DRIVES THAT DON'T COINTAIN AN OPERATING SYSTEM. PRESS CTRL+ALT+DEL TO RESTART." OTHER THAN THAT I CAN ONLY ACCESS F1 SYSTEM INFORMATION. F2 SYSTEM DIAGNOSTICS. F9 BOOT DEVICE OPTIONS. F10 BIOS SETUP. F11 SYSTEM RECOVERY. I INITIALLY HAD WINDOWS 7 OPERATING SYSTEM
 

A:Factory Reset

How did you start the factory reset ?

If you tap F11 just after switching on do you get a menu ?

Please use the methods here to find your model details and include the information in your next reply :-
https://support.hp.com/gb-en/document/c00033108
 

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I reset my computer to factory defaults on my computer, because it was acting buggy, and I was afraid something horrible was going on.

I'm not a computer genius, heck.. I can't even say I'm close to it.

But I knew that the reset would help me get my computer back to the way I had it when I got it in February, and I can start from there once more.

Now.. with that being said.
Every time I log on now to the computer, it acts as if I'm hitting F10 still, and giving me three options.. The Factory Reset, the Total Reset (which is meant to be used when installing a new verision of Windows), and then "Q" which makes me exit.

After the reset, everything seemed to straighten itself out, which is the bonus for me. I know now that if I do something horrible to this computer, it'll fix itself. Other than for that.. I'm at a loss.

Now the question is, what do I do to get rid of this screen?
I'm running on Windows XP SP2.
Much help would be appreciated.
 

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RELEVANCY SCORE 50

hii have a dell laptop and it is full of stuff the kids have put on it theres only 1% disc space left it seems to be full of downloads music the music is duplicated on the desktop anyway and i dont want the downloads
 

A:factory reset

Factory reset?
Are you wanting to do a factory recovery.....put the pc in same condition as when new?
 

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RELEVANCY SCORE 50

I did an F8 to do a factory reset. There is no Factory Reset Option available.
No OS disk provided to me by Dell.
My warranty has expired.
Dell said they can do the factory reset and no longer provides disks, if I bought a one year warranty for $250.
Is there any way to do this using MS Dos? 
I see my system showing there is a recovery section.
Thanks.

 

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RELEVANCY SCORE 50

I still cannot get into my computer. Only Bios. I am trying to reset this computer to factory default. I cannot log into Windows. I bought this on eBay about a year or two ago and it was supposed to come reset. I have contacted the seller on nimerou occasions and never responded with the password etc. it's just sitting next here collecting dust, please help! I can get into Bios.

A:Reset to factory?

 Try the procedure here:http://support.hp.com/us-en/product/HP-Mini-110-PC-series/4004509/model/4041533/document/c01867418#A...

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Hi everyone,
 
I have had to do a factory reset on my PC, My OS is Windows 7 Home Premium.                                     PROCESSOR: AMD E 350 PROCESSOR 1.60 GHZ
RAM: 4.00 GB (350 USABLE)
SYSTEM TYPE: 64-BIT OPERATING SYSTEM
 
I would like ALL FREE software to help me stay safe and clean and yes I know common sense will help me safe and clean.
 
At the moment I have Bitdefender Antivirus FREE installed and I would like to know if I could also add the following:
 
1. Malwarebytes FREE Antimalware?
 
2. CCleaner?
 
3. Add Block Plus?
 
4. Heimdal Free (Heimdal Free is a program that scans your computer for outdated and possibly vulnerable programs and automatically updates them to the latest version for you.)
 
5. Last but not least FREE SpywareBlaster?
 
Thank you in advance for your help, advice and comments, I look forward to hearing from you soon.
 
Kind Regards
 
TheHappyOne  

A:Factory Reset

1. Malwarebytes Anti-Malware Free: Certainly yes. MBAM Free is an effective on-demand scanner and also adept at removing malware. Just remember to run a scan regularly, as the free version do not offer real-time protection and automatic scanning.2. CCleaner: Yes. Don't use the Registry Cleaner option, though.3. Adblock Plus: Yes. If you use Chrome however then I recommend uBlock, which is less resource intensive than Adblock Plus.4. Heimdal Free: I prefer Secunia PSI, as Secunia scans everything - Heimdal doesn't.5. SpywareBlaster Free: Yes.Hope this helps Regards,Alex

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Hi, im just wondering if anyone here knows how to factory reset a hp omen hewlett packard gaming laptop at all?Many thanks.

A:factory reset

Hello   If you look under My PC you should see Windows (C: ) and Recovery (D: ).  If there is no Recovery partition you will have to buy the Recovery discs. Please go through this guide, will help you step by step  : http://support.hp.com/sg-en/document/c04497680   Hope this helps, for any further queries reply to the post and feel free to join us again !!  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee 

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If I did a factory reset on my laptop (which had Windows 8 when I purchased it recently) would it go back to Windows 8 or am I stuck with Windows 10?

A:Factory reset

Welcome to the forum it would go back to Windows 8

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RELEVANCY SCORE 50

Hello, this is my first post so I hope I explain this correctly. I bought a new Alienware 15 which came preinstalled with Win 8.1, I updated to W10 and after a lot of updates and messing in W10 I got it to work really well. Over the weekend I took the most current W10 main update and it screwed my computer up (black screens, for ever boot ups, lost 2nd HDD upon restarts, etc) so I decided to factory restore Win 8.1 and then go back to Win 10 from there. Anyway, after going through the Alienware Respawn program to get back to Win 8.1. Once the restore was complete I started to log in where I received a message that I must be online to log in the first time. After clicking on the network icon in the lower left corner there was no network to show up which means that my network drivers either didn't migrate during the restore or my network card isn't working period. Anyway, is there a method to side step the log in or to update the drivers outside of the system. Otherwise my $2k gaming laptop bought less than a month ago is a 8 pound paper weights.

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RELEVANCY SCORE 50

Hi i have the following:Compaq Presario SR1955POS: Windows xp home editionI want to factory reset my computer but the f10 key does not work at boot menu

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RELEVANCY SCORE 50

How do you factory reset a MT42 thin client laptop? Any help will be much appreciated, thanks in advance!

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Laptop is toshiba satellite L745 64bit Windows 7.
At start up pressing f12 goes to HDD recovery, but pressin Y don't work.
Regular startup shows up as image attached. Does it mean anything?
Also pressing f8 to go safe mode don't work.

A:need to factory reset

On a Tosh it is the Zero key, not F12.

https://support.toshiba.com/support/...tentId=2737864

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Hi, I am factorey resetting my PC due to a virus. It is 98% complete and a message has appeared saying "there is no disk in the drive. Please insert a disk into drive \Device\HarddiskVolume1" it gives me the option to cancel, try again, or continue however, the mouse doesn't work in this process and the keyboard won't work even though it is on as the light appears when I hit caps lock. Anyone know what I can do to fix this and get my PC reset. Thanks

A:Factory Reset

Got it sorted 👍

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RELEVANCY SCORE 50

I just bought this at a Pawn Shop, and the warranty has expired.  I ned to reset the Factory settings. I want to play Farmville.

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RELEVANCY SCORE 50

I'm having issues with a MSI CR 600 with windows 7, I saved all my photos and files that I wanted to keep. I then proceeded to do a factory reset and the counter is still counting at just over 600 minutes. I don't have a boot disk for it, I'm just wondering if it normally takes this long or longer? Any help would be appreciated.

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RELEVANCY SCORE 50

I have 2 laptops. I have Microsoft acct., verizon is my provider. One laptop is 17" and the other is 15". I would like to "Factory reset the 15" and have this one different from the other one. Can I do this without deleting all my data from the system?
 

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RELEVANCY SCORE 50

I'm hoping for a solution to what has slowly turned into a nightmare, laptop originally came with Windows 7, upgraded to Win 10 online using an outlook.com account as log in verification.

After a 6 week holiday I inadvertently entered the wrong outlook.com password too many times and consequently was locked out of Windows 10. After attempting all recovery options without success I was advised by Microsoft the only option is a factory reset.

Having copies of all files from my hard drive I Googled how to reset Toshiba to factory settings which looked simple enough, holding down Zero while turning on - wait for the beep and follow the instructions, unfortunately after the beep Windows continues to load.

It would appear the factory reset data has been overwritten or is not applicable for Win 10.

Further Googling and the best suggestion I can find is to buy the reset media from Toshiba, unfortunately it seems they only supply that media up to Windows 8.1.

I am at a loss what my next steps should be, it would seem only option is to buy a copy of Win 10 but before I go down that road thought I'd ask if anyone can help?

Thanks in advance

Tony

A:Win 10 Factory Reset

Try holding F12 during power up to show the boot device menu, then select "HDD Recovery".
This should take you to the Win10 Troubleshooting screen. Choose "Reset" or "Refresh".

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Hello,
Sorry if I'm in the wrong forum asking my question.
I recently ininherited a HP 8200 elite ultra slim desktop with 6gb SSD.
Question 1: how much storage is on 6GB SSD?
Most importantly how do I factory reset this PC?

My searched did not come up with anything from HP on how to factory reset this PC.

Please help.
Thanks in advanced.
 

A:factory reset

tenwen said:


how much storage is on 6GB SSD?Click to expand...

About 6 GigaBytes.

tenwen said:


how do I factory reset this PC?Click to expand...

Upon power on: Esc - F10 - will get you into the area. Details here.
 

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RELEVANCY SCORE 50

Hey everyone. Just need to know how to reset my lenovo 100s ideapad. Brand new and decided to not take the password I put in initially. I've tried control alt delete. Holding down the power button. Can't figure it out and everyone wants $100 to tell me...
 

A:Factory reset!

What's the complete model number of that laptop?
What's the exact serial number on it?
What country was it purchased in?

http://support.lenovo.com/us/en/

--------------------------------------------------------------
 

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RELEVANCY SCORE 50

Hi my brothers "Dell XPS L502X" laptop needs putting back to factory reset

ive backed everything up

So can someone please tell me how to get back to factory reset please.
 

A:Factory reset

See if this will help you out.

http://www.dell.com/support/trouble.../ArticleView?c=us&l=en&s=dhs&docid=DSN_362066
 

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RELEVANCY SCORE 50

Hi all! My son has a HP G72 Notebook PC

Windows 7 Home Premium (Service Pack 1)
Processor: Intel Core i3
Installed memory: 4.00 GB with 3.8 usable
System type: 64-bit

He is asking for this to be restored to "right out of the box" condition. Is this possible? Can someone please walk me through the steps?

Thank you in advance!

~Karol
 

A:HP G72 Factory Reset

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RELEVANCY SCORE 50

Hello. I recently bought a used computer for my sons. I need to do a factory reset in order for it to be back at "out of the box" settings. I would really appreciate any and all help.

The computer is an HP Pavilion PC and Monitor in one.
1.5 GHz AMD Athlon Dual-Core Processor
2GB (2x1GB) RAM
320GB SATA Hard Drive
SuperMulti DVD Burner with LightScribe
ATI Radeon HD 3200 Graphics
18.5" LCD Display
Integrated WebCam and Microphone
802.11b/g Wi-Fi
Windows 7 Home Premium (64-bit)

THANK YOU!!!!
 

A:Factory Reset

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RELEVANCY SCORE 50

hiya trying to factory reset a 2nd hand mackine but when i start the processb keep getting a message saying i m running on battery power and need to be connected to a 240v mains system even tho its all plugged in to the mains anyone got any ideas plz

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RELEVANCY SCORE 50

Hi all,
 
Please i need help to recover apps that came with G50-45 laptop.
My system was running so slow so i decided to set to factory without knowing i would lose apps that came with it when i bought it.
is there anyway i can get those back, especially evernote and onekey recovery?
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 













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A:G50-45 - Factory Reset

Hi azanene , 
 
Welcome to the Community Forums. 
 
How did you perform the factory reset? 
About OKR (page 26), usually turning off the machine and pressing the Novo Button (item 2 page 9) to turn on.
OKR menu would offer System Recovery from initial backup that would restore also same preloaded factory application similarly installed using a factory imager. 
 
About one note , it is installed on Windows as feature when you log in your microsoft account .
Microsoft store would likewise offer same Lenovo apps using the keyword lenovo.
 
Hope this help answer your query.
Update us how things go.
 
Regards

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I purchased this laptop aftermarket. I am looking to resent the computer to clear the old owners information frmo the system. Could someone assist me in doing so?

A:Factory reset

Yogi119 wrote:I purchased this laptop aftermarket. I am looking to resent the computer to clear the old owners information frmo the system. Could someone assist me in doing so?Hi, Heres what you need to do. Use one of the following methods to open Windows Recovery Environment:Restart your computer and immediately press the F11 key repeatedly. The Choose an option screen opens.Click Start . While holding down the Shift key, click Power, then select Restart. Continue holding down the Shift key as the computer restarts, until the Choose an option screen opens.On the Choose an Option screen, click Troubleshoot.Figure : Clicking TroubleshootClick Reset this PC.Figure : Clicking Reset this PCIf you want to keep your personal files and customizations, click Keep my files, then click Reset. Your computer reinstalls the operating system and your computer restarts. You are done.If you want to remove all files, click Remove everything and continue to the next step.Figure : Keep my files and Remove everything optionsIf you only want to remove everything from the drive where Windows is installed, click Only the drive where Windows is installed. If you want to remove all files from the computer, click All drives.Figure : Remove everything from one drive or all drivesYou can fully clean the drive, so that no files are recoverable, or you can delete your files.Figure : Just remove my files or fully clean the drive optionsIf you want to delete your files, click Just remove my files.... Read more

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RELEVANCY SCORE 50

Hi everyone. I have had an Hp G60t-200 laptop for about 5 years and I want to do a factory reset. I have way too much stuff on it and would like to just start out with a clean slate again.

There is a problem. It orgionally came with windows vista pre-installed without the OS disks. I got the Windows 7 upgrade disks when windows 7 came out. I do not have the full version of Windows 7 OS nor do I have the Vista disks, which I don't think would be much help anyway.

My version of Windows is Windows 7 Home Premium 32bit Service Pack 1. I do have all the partitions in the recovery drive, but I'm not sure if they can help. Also I never made a system image at the time, because I was like 10. I do have a system recovery disk, but so far they have been no help. I do not want to keep any of the files and I have backed up all the important files, pictures, videos, etc...

Please help. None of the forums I have gone to had a solution. Thanks.

A:Need help with factory reset.

You can download the ISO of windows 7 OS - bit version you have and burn to a disc. Then do a clean install with that. Making sure to use current Product Key. If you can't find it, use Belarc to show you.

Official Windows 7 SP1 ISO from Digital River ? My Digital Life
http://www.belarc.com/free_download.html

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Please help...I need to factory reset my desktop for Windows 10.   Does anyone know how to do this?  Thank you.

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(second request)
I seem to have lost the ability to perform a factory reset on my compaq 5000. When I insert the Compaq Recovery CD and restart the PC, it goes to the blue screen with the five options, however, option 4 (factory reset) is stating that I need to have the Recovery CD in order to do that...yet the CD is already in the drive. The CD drive is working just fine...thank You.
 

A:No More Factory Reset

Maybe you installed a new CD/DVD drive. The CD should be in the first optical drive.
 

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RELEVANCY SCORE 50

hi im trying to do a factory reset but i get to recovery and its telling me to save files which i have then it just restarts ????? then nothing

A:factory reset

Hi and welcome to TSF

Have you checked the manual for your PC on how to do a factory restore?

Did you make recovery disks when you first got it?

The make and model of your PC?

BG

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