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Yoga X380 - Blue Screen Error

Q: Yoga X380 - Blue Screen Error

Hello, I am a support engineer for our organization, working on deploying 2000 or so Yoga x380's at the end of the month. We currently have an issue where all of these machines will blue screen if they are shut down. This has only started happening since they were updated to Win10 1803 (1703 was the previous installation, and no issues there) Going back to 1703 is not an option, unfortunately. Attached is a screenshot of the BSOD - Code: DRIVER_IRQL_NOT_LESS_OR_EQUALWhat Failed: dump_storport.sys I have:Included the latest SCCM driver package in our repository and verified it is installing these driversUpdated the BIOS to the most current (1.13?)Manually downloaded and installed every driver on the "Drivers and support" page for this model, including multiple firmware flashes for every conceivable piece of hardware on the deviceRun the disk cleanup utility to wipe away any trace of the previous 1703 install (windows.old) Since we can't deploy like this, What can I do in order to get this fixed?

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RELEVANCY SCORE 200
Preferred Solution: Yoga X380 - Blue Screen Error

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 101.6

Hello, I am a support engineer for our organization, working on deploying 2000 or so Yoga x380's at the end of the month.
 
We currently have an issue where all of these machines will blue screen if they are shut down. This has only started happening since they were updated to Win10 1803 (1703 was the previous installation, and no issues there) Going back to 1703 is not an option, unfortunately. Attached is a screenshot of the BSOD - 
Code: DRIVER_IRQL_NOT_LESS_OR_EQUAL
What Failed: dump_storport.sys
 
I have:
Included the latest SCCM driver package in our repository and verified it is installing these drivers
Updated the BIOS to the most current (1.13?)
Manually downloaded and installed every driver on the "Drivers and support" page for this model, including multiple firmware flashes for every conceivable piece of hardware on the device
Run the disk cleanup utility to wipe away any trace of the previous 1703 install (windows.old)
 
Since we can't deploy like this, What can I do in order to get this fixed? 
 
Moderator Note: Edited subject to match content.













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A:ThinkPad Yoga X380 - Blue Screen Error

Has anyone seen anything like this? I will be doing more research today and will reply if I find a solution.

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RELEVANCY SCORE 101.6

Hello, I am a support engineer for our organization, working on deploying 2000 or so Yoga x380's at the end of the month.
 
We currently have an issue where all of these machines will blue screen if they are shut down. This has only started happening since they were updated to Win10 1803 (1703 was the previous installation, and no issues there) Going back to 1703 is not an option, unfortunately. Attached is a screenshot of the BSOD - 
Code: DRIVER_IRQL_NOT_LESS_OR_EQUAL
What Failed: dump_storport.sys
 
I have:
Included the latest SCCM driver package in our repository and verified it is installing these drivers
Updated the BIOS to the most current (1.13?)
Manually downloaded and installed every driver on the "Drivers and support" page for this model, including multiple firmware flashes for every conceivable piece of hardware on the device
Run the disk cleanup utility to wipe away any trace of the previous 1703 install (windows.old)
 
Since we can't deploy like this, What can I do in order to get this fixed? 
 
Moderator Note: Edited subject to match content.













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A:ThinkPad Yoga X380 - Blue Screen Error

Has anyone seen anything like this? I will be doing more research today and will reply if I find a solution.

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RELEVANCY SCORE 69.2

Hello Lenovo customers,After 7 months of use of my Thinkpad X380 yoga, my touchscreen was cracked, without any apparent cause. I am curious if there are more people with the same problem, so I would ask you to reply, when it occurred to you too. The occurrence: Nothing extraordinary had happened. I put my laptop in good condition in a neoprene sleeve like every morning.Then I put it in the laptop compartment of my bag. After ten minutes I was at work, got the laptop out of the bag and sleeve, opened it and the screen was cracked all overThe only difference with the other mornings was that the temperature outside was a little colder in comparison with other days. Because I could not prove it was not my fault, Lenovo didn't do on site repairs, but I had to send my laptop in. After three weeks it came back repaired. I had to pay ?465.When it was back, I discovered a small fracture in the cover at the hinge. Now Lenovo sent in the on site repairman, because it should have been repaired. When he tried to carefully remove the cover, immediately a new crack appeared in the new screen. The repairman blamed it on the screen being under too much tension. Now they will repair it in some days. But I am suspicious this is a manufacturing fault because it happened for the second time. The same thing happens to other people with Lenovo or Thinkpad yoga laptops bought last years, like you can see:https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Yoga-910-cracked-scre... Read more

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RELEVANCY SCORE 64.8

Hello, After my computer battery life decreasing dramatically i did a battery calibration and screen flickering is not so disturbing now. And upgraded latest version of intel hd graphics driver manually. Nowadays system is closing suddenly and warning this message. 

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RELEVANCY SCORE 64.4

Hi,  Did anybody experience frequent blue screen errors on a Yoga 920? I bought mine a few months ago and it has been crashing every couple of days for the past two months. It also does not seem to function properly for most of the time. Even an excel document seems to force it terribly. Sould I consider sending it to service?  Thanks,Gabriel

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RELEVANCY SCORE 59.6

sobald ich das fast neue (2Mon. alt) in dden Tablet modus stelle friert es ein.Auch der Stift funktioniert nicht wirklich bzw garnicht. am anfang war alles ok. habe nur win 10,office, adobe und archicad als programme installiert.können sie online zugreifen?

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RELEVANCY SCORE 59.6

Hi everyone, pressing [Fn]+[F7] on my X380 Yoga returns to my linux operating system the [win]+[p] keycodes whereas the [F7] key has the icon for monitor switching / presentation setup. Does anyone have the same issue or does anyone know a workaround for this? All the best

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RELEVANCY SCORE 59.6
RELEVANCY SCORE 59.6
RELEVANCY SCORE 58.8

Hi Lenovo Community, I'm facing pretty strange CPU Performance problems on the X380 Yoga with i7-8550U CPU. The CPU performance becomes very bad after some operating time. I understand the X380 has a limited cooling capacity, but this behaviour is pretty strange. Environment: X380 Yoga, i7-8550U, 16GB Memory, 512GB SSD, Windows 10 1703 Enterprise, SCCM Driver Package used for image building and installation. Bios Version 1.14 installed (most recent one). Drivers are all checked, and are the most recent version. Speed Step Settings in Bios are on Max Performance, on OS also on Max performance. Running Standard Office applications, like Outlook, Skype, Firefox and some management tools. After system boot everything is performing fine for about 1 hour. (I wasn't able to  record the exact time so far). After this, the system starts to get really slow, and shows a bad response time. As soon as some CPU load is applied, the CPU clock in Task Manager goes down, also the CPU load is not able to reach 100%. The CPU Temperature does not go over about 60° at this point. Directly after the system start it goes up to about 85°C. I monitored the CPU with HWMonitor, and put some stress to the Laptop using Prime 95. After some minutes Torture Test I see following values in HWMonitor (see attachment Prime 1.jpg) After about 1 hour run time, I see following: (see attachment Prime 2.jpg) So, the CPU Clock is far down, all temperatures are not really high, no... Read more

A:Bad CPU Performance X380 Yoga

Second attachment.

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RELEVANCY SCORE 58.8

I've come across a pretty weird problem. When I used my pen last it worked fine, but now it's having trouble when I try to click. Hovering works fine, but any time I try to click on anything on the desktop or within an app, it won't do anything. When I try to click in a browser, it usually does nothing, except for Microsoft Edge, which crashes completely, and Chrome, which works perfectly with the pen. I spent a few hours in pen settings and looking online for help but wasn't able to do much to fix the problem. In pen settings, it says that I haven't used my pen at all since September (although I've used it within the past few weeks with no problems). Any tips/ideas?

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RELEVANCY SCORE 58.8

Hi,I recently ordered a Thinkpad X380 Yoga. I was wondering whether it is possible to use an SSD with msata form factor in the WWAN card slot.Thanks in advance.

A:X380 yoga msata SSD?

Hello and welcome,
 
I can't find any reference on the web or in the X380 base spec that indicates this is possible.  My guess is NO, but can't really verify one way or the other.
 
I can say that mSATA should not be part of the conversation.  The WWAN slot is m.2 NOT mSATA.  mSATA has not been used in Lenovo products for several generations.
 
Z.

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RELEVANCY SCORE 58.8

I have a Yoga X380 (LJ model) which I'm trying to get to display 4k ([email protected]) on my Iiyama GB2888UHSU monitor via HDMI (if possible).  I read the specifications of the laptop and I know that via the built-in HDMI it can't do 60hz, but manages only 30hz.  I know I have to use the Thunderbolt/USB-C port and indeed I can, and have, but only at 30hz.   I know the monitor only has a single HDMI port (Port 1) which can do this refresh rate, that's what I'm using. I have tried a couple of dongles (but not the Lenovo one, coming on to that!) and verified my HDMI cable and dongle by using a PC and my Galaxy S9 - both happily display [email protected] no problem at all via the same monitor port, cable & dongle that won't do 60hz via the Yoga) .   Regardless of what I do I can't get the Yoga to do it.  The mode is available but when I select it I get "no signal" and then the display reverts back to @30hz when it times out and the setting isn't confirmed. I know the Thunderbolt port can do this, way more than this actually.  Indeed there is a listed compatible Lenovo USB-C to HDMI dongle (Part 4X90R61022 - https://pcsupport.lenovo.com/gb/en/solutions/PD500273).  The specification claims this supports the required 3840*[email protected]  Why have I not purchased this yet you ask?  Well, I got the laptop with a USB-C charger (work device) so I don't have another USB-C port to use (until I buy a dock ... Read more

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RELEVANCY SCORE 58.8

Hello,
what pen is recommended for the x380 yoga for exact and best writing, drawing results?
 
Moderator edit: Added detail to Subject.

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RELEVANCY SCORE 58.8

The X380 Yoga TrackPoint cap seems to be ever so slightly different from the 260 Yoga and S1 Yoga TrackPoint caps.  It's perhaps 1mm shorter.  I can't find which part number represents the factory-correct replacement cap for this computer, does anyone know?

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RELEVANCY SCORE 58.8

Hello,
what pen is recommended for the x380 yoga for exact and best writing, drawing results?
 
Moderator edit: Added detail to Subject.

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RELEVANCY SCORE 58.8

The X380 Yoga TrackPoint cap seems to be ever so slightly different from the 260 Yoga and S1 Yoga TrackPoint caps.  It's perhaps 1mm shorter.  I can't find which part number represents the factory-correct replacement cap for this computer, does anyone know?

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RELEVANCY SCORE 58.4

Hi there, I have observed, that the Yoga X380 speeds down if the display is folded (working in tablet mode). A compilation of a C++ project needs in normal Laptop case (Keyboard usable) 29 seconds and all 8 logical processors are working with 100%.The same compilation in folded case (Yoga stands on the keyboard) needs 1 Minute 48 seconds. The 8 logical processors are working only with max 47%. Can someone explain me this?  Best regards Timo  

A:Yoga X380 speeds down if it is folded

Hi Tien1602!
 
Welcome to the community forums.
 
Could you try to access the BIOS and find the setting to disable DPTF and disable it. Once you're done save and exit in the BIOS and check if the issue remains.
 
Let us know how it goes.

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RELEVANCY SCORE 58.4

My wife received last month the laptop in the object (italian version) as PC for working, but she can't understand if it support the SIM for mobile data; looking in the datasheet it seems it have the WWAN module but I can't find nothing on the configuration tool and inserting a SIM I don't have any response.Thanks 

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RELEVANCY SCORE 58.4

My new X380 Yoga does not start at all- when hooking on the power the LED light was first orange and now white (assuming it has been charged)- when hooking on the power the red LED light (in the i in Thinkpad logo) on the screen cover lights up. The red LED light on the keyboard doesn't do anything.- Computer doesn't make any sound, no fan, nothing. Tried:- pressing it 5, 10 , 30 seconds, nothing happens.- pressing reset on the bottom (with paperclip), nothing happens. Anybody any ideas, or was it just dead on arrival?  

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RELEVANCY SCORE 58.4

Hi Lenovo Community, I'm having a problem with the cellular in Windows 10 on a Lenovo X380 Yoga tablet. It was purchased from Rogers in Canada. I believe it has been activated and should be ready to use. Rogers recommends an app to activate and get it working (I believe it is MyRogersAccount), but it is not available. We have verified there is a WWAN card installed and the SIM card was inserted properly. The cellular shows as turned off and then when you press the Windows 10 tile to turn on the cellular, it tries to turn on, then turns off in about a second. So we don't know what to do to get the Cellular to turn ON. Not sure if we need to contact Rogers with regards to this matter or if it's a problem with the tablet. Any suggestions?Thanks in advance,Jay Smith

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RELEVANCY SCORE 58.4

Hello, After the windows 10 updated,the sound isn't working anymore. The "Realtek" driver disappeared and now I am using Conexant Smart Audio. I have updated the driver on Device Manager, I have disabled the enhancements,also I have uninstalled and install the drivers again..basically I have tried anything found on Microsoft and Lenovo community .. I don't know what to do anymore?Any ideas? Thanks

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RELEVANCY SCORE 58.4

Hello,
 
on the internet I found different information about "sensitivity" levels for the pen (2048 or 4096).
What does it mean and on what does it depend, on the pen or on the display of the notebook?
 
Thank you for help!
 
Moderator edit: Added detail to Subject.

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RELEVANCY SCORE 58.4

Hi there, I have observed, that the Yoga X380 speeds down if the display is folded (working in tablet mode). A compilation of a C++ project needs in normal Laptop case (Keyboard usable) 29 seconds and all 8 logical processors are working with 100%.The same compilation in folded case (Yoga stands on the keyboard) needs 1 Minute 48 seconds. The 8 logical processors are working only with max 47%. Can someone explain me this?  Best regards Timo  

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RELEVANCY SCORE 58.4

Hi For some reason I cannot draw with my Pen on my new x380 yoga.I tried it when I just got it. Just to see if it worked. And it was working.But today when I wanted to use it for the first time it was not working. When I open a program for drawing, I can se that the tracking is working fine. The cursor is following the pin.But when I touch the pen to the screan and start drawing nothing happens.I cannot draw with my fingers, it shows where my fingers have be, as it dos when using it as a tablet.But it dos not draw. And it draws when I am using the mouse as "normal". It also seems that sometimes the program would just close it self, for no reason.  I have tried cleaning the screen, and installing the WinTab driver.The Lenovo Pen settings shows that the pin is at 100% battery.I have tried resetting the settings to default, but nothing happens. I am seriosly disapointet it the pen is broken before I ever got to use it.

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RELEVANCY SCORE 58.4

Hi, During battery charging, the Yoga X380's fan runs continuously and at slight intervals. The CPU load is less than 10% and the temperature is around 45-50 degrees Celsius.I have already installed the PowerConfigurationPatch.exe patch.However, this did not lead to any change.Irrespective of the loading process, the fan always comes on with a low CPU load of <20% and temperatures of <50 Celcius.Is this behavior really normal?Thank you very much for your impressions and feedback.Many greetings,novizz

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RELEVANCY SCORE 58.4

So i got this laptop during orientation for the college i'm going to. I got excited when i saw the drawing programs on it so that i could sketch anywhere anytime without carrying a sketchbook to classes just in case i had time in between to draw. But the pen doesn't work. I have a Thinkpad Pen Pro, and while it seems charged and sometimes work, it's rare. In the 3D paint program, i can get a quick line out of the pen but not again. It's like the connection with the screen is wonky. How do i fix this?

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RELEVANCY SCORE 58.4

Hi !!I'm trying to deploy with MDT on a ThinkPAD E590 and Yoga x380 but it does not works. Below my bios config and the error message. Thanks for your help.

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RELEVANCY SCORE 58.4

When I write something in Word, the pen starts lagging. The option 'pen' turns off and instead of writing it starts scrolling. I can't write longer than 3 seconds. I don't have this problem with other apps, only with Word.

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RELEVANCY SCORE 57.6

Since last few weeks, my X380 Yoga slows down when the AC adapter is pluggedin, anyone else facing this issue? Potential fixes? Thanks!

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RELEVANCY SCORE 57.6

I have a brand new X360 Yoga to which I added a 128GB micro SD card.  I was just typing on the keyboard when the card just popped out of the slot.  Now no matter how I try it will not stay inserted at all.   I tried the card in another X360 and it locks in fine.  Looks like the slot is defective. 
 
Moderator note: subject edited, thread moved.

A:X380 Yoga - Inserting SD card into the slot

Hi,
 
You've posted in a Yoga Book forum, your subject mentions a Yoga 2 Pro, and your message says X360 (which I can't find anywhere...).
 
Please clarify which model you're asking about so we can move the post to the appropriate location.
 
Z.

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RELEVANCY SCORE 57.6

I experienced the probelm that pen and touch screen are not working on my Lenovo YOGA X 380. Can someone help me please?I tried to update the drivers, but it did not work!I have to say that I am really getting sick and tiered of this notebook, because everyday something is not working. I jave to spent one hour a day fixing it! And I just use office and mozzila on this computer! I will NEVER NEVER recomend LENOVO, even to my worst enemy.  It has the price level of MAC and Surface pro, but performance of Comodor 64! Regeret buying it!!!

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RELEVANCY SCORE 57.6

Hello, I've got a brandnew ThinkPad X380 Yoga and after 3 days of using the pen isn't recognized anymore. I tried to update the driver and first that worked out, the pen was functioning perfectly again and as I checked it's battery it was fully loaded, so it can't be an issue of the pen I guess. But after 15 minutes of using it stopped working again and I couldn't find another solution than resetting and reinstalling the pen's driver so far, which is obviously pretty annoying if you need to do it every 15 minutes. I would be very glad if somebody could help me!

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RELEVANCY SCORE 57.6

Hi Lenovo community, I recently purchased an X380 Yoga, and while testing the pen using the latest Wintab Utility drivers (7.5.2.24) I find that one out of approximately every 30 strokes is not registered, particularly when I'm writing or drawing quickly.  Worse yet, every few minutes or so the pen stops making strokes altogether for about 10 seconds, and pressing the pen down during this time leads to a fat, laggy stroke appearing randomly on the other side of the screen.  This happens regardless of whether my palm is touching the screen, and can be reproduced in laptop or tablet orientation.  It also happens both with the pen that comes with the laptop and with my Wacom Bamboo Ink. Weirdly, installing the old Wacom Feel drivers on the laptop corrects the problem - I don't encounter any missing or vectoring strokes.  But of course that driver isn't compatible with Lenovo Pen Settings, so I can't change the pressure or map the buttons.  This leads me to think this is a driver issue, but one I can't see a solution to. Has anyone else encountered this problem?  Does Lenovo support know about it?  I'd like to try rolling back to an earlier X380 Wacom driver, but can't find them online - can I just use the Thinkpad 370 Yoga drivers instead? Thanks for the help!

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RELEVANCY SCORE 57.6

Hi, Any one here who can help me solve this problem? I cannot reach the setting for touch and pen. As you can see in the picture the "configure (instellen)" option is not available, and even so are the options for "calibration (Kalibreren)" and to "adjust again"(opnieuw instellen) not accessible.I already have installed the latest versions of drivers and this morging I installed the latest BIOS via System update. Sadly without any results.It appears that when I want to use use my laptop in tablet mode, the touchscreen doesn't react on mij touching the screen. Even so the pen does not react to any action on the screen. Appreciate any help.

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RELEVANCY SCORE 57.6

Hi !!I'm trying to deploy with MDT on a ThinkPAD E590 and Yoga x380 but it does not works. Below my bios config and the error message. Thanks for your help.













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A:SOLVED - MDT with E590 and Yoga x380 failed

The solution was there by unchecking  ?Enable Variable Windows Extension?

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RELEVANCY SCORE 57.6

Hello,I am a support engineer for our organization, supporting around 1500 Yoga X380's. Recently, we have had a bunch of reports of random audio failures, with audio suddenly stopping on these devices. Steps I've taken:SFC /scannowDISM /online /cleanup-image /restorehealthRemoved the Conexant audio driver and restored it with the driver hereRebooted the Windows audio serviceOther miscellaneous (common troubleshooting) steps The only reliable solution we have come accross is to reimage the machine. But with a growing number of complaints, this is not a sustainable solution. What can I do to resolve this?

A:Yoga X380 - Intermittent audio failure

I should add these are all running Win10 1803

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RELEVANCY SCORE 57.6

Hello my fellow ThinkPad friends, I know that there are already a couple of threads out there concerning high battery drain when the device is completely shut down, but none for the X380 Yoga yet. In some cases (E-Series ThinkPads), a BIOS-Update was released to solve the problem. I would kindly like to ask the Lenovo team to try and figure out whether the same can be accomplished for the X380 Yoga.  When my device is shut down, it usually drains 10-15% a day, which cannot be a regular thing. Of course, I have tried all the usual stuff: - Windows Quick Start is off - USB-power when off is off- Wake-On-LAN or USB-C is off- BIOS updated to R0SET29W 1.13 If you have any other ideas, feel free to post them. Otherwise, I would really appreciate for a BIOS update that might adress the issue. It is kind of annoying charging your device for the weekend knowing that by the next day, you will already have lost 1 to 2 hours of runtime. Best wishes,Manuel  

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RELEVANCY SCORE 57.6

Hello, I have a Thinkpad x380 Yoga (running Windows 10) which has a SM card slot but I can't seem to see the SIM card on my network devices once I insert it. I have downloaded and installed all the WAN drivers from lenovo support center.  Anyone with any ideas?? Cheers!

A:Can not use SIM card on Lenovo x380 Yoga (Windows 10)

Hi BlitzBM! Welcome to our forums community. Have you tried using other SIM? Have you tried inserting the same SIM card to other device? If yes, did it work? Let us know

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RELEVANCY SCORE 57.6

Hello,I am a support engineer for our organization. I've recently tested 15-20 of our X380's and found that the Integrated camera will not activate, and has an error in the driver, as shown in the attached screenshot. Is there a known fix for this? Installing the driver listed on your site, and any listed in the software matrix for the specified device type (20LJ) yields no different results. And we also have 1500 of these coming this week to be prepped for deployment...Please let me know what the fix is   

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RELEVANCY SCORE 57.6

Hi all,I've read in the technical data sheet that this machine supports up to 3 displays. I know some dockingstations exist (TB3 and USB-C) but these are quite expensive and not sure if I really need all the other interfaces they bring with them ...So, I wonder if it is possible and how with simple connectors/adapters to connect 3 (or at least 2) external displays to the X380. I'm not using the internal display at all as the device is located in a small shelf.Here are my thoughts: I would use the HDMI directly to one of my external displays and in addition use adapters via USB-C and TB3, but I don't know how to reasonably mix all of these, e.g. 1 HDMI + 1 USB-C + 1 TB3 or 1 HDMI + 2 USB-C (which adapter?) or 1 HDMI + 2 TB3 (which adapter?) or 2 HDMI ... or ... or ...Did anyone find any information how this could be configured properly or made some experiences already? Thanks,Ronny.

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RELEVANCY SCORE 57.6

Was watching youtube and laptop just stopped working with a pop sound inside.I havea  full waranty and paid for an additional insurance - so covered in all possible way!On Friday, I've called support and explained the matter and got all sorts of emails and promise to fix it asap. The only thing, they just need to collect it on Monday - what could be easier?! Of course they didn't! and they even didn't bother or called me to ask what happened or whatsoever! I had to call myself to FedEx to find out that there is just no scheduled collection for this order - perfect! Scheduled it for the next day, called them in the middle of the day to confirm that they will come (as they simple give you an idea on when this will happen - between 9 and 17 - so just wait for the whole day, please). And still nothing! A bit frustrated - called Lenovo again and what a news - the guy in support for 10 minutes an absolutely unaceptable way was trying to insist that it's my problem that nobody collects the laptop and it's my issue and I have to deal with FedEx (whatever time it takes) and untill that they will not do anything! Why the hell if I have lenovo laptop, paid all the money for warranty and insurance I should spend two days on trying to get a service support for your rubbish products which doesn't work at the first place????!!!! After a while I've lost the last bit of patience and insisted on a chat with manager. She said that they are very sorry and blah blah blah - they will fill the... Read more

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