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Yoga X380 - Blue Screen Error

Q: Yoga X380 - Blue Screen Error

Hello, I am a support engineer for our organization, working on deploying 2000 or so Yoga x380's at the end of the month. We currently have an issue where all of these machines will blue screen if they are shut down. This has only started happening since they were updated to Win10 1803 (1703 was the previous installation, and no issues there) Going back to 1703 is not an option, unfortunately. Attached is a screenshot of the BSOD - Code: DRIVER_IRQL_NOT_LESS_OR_EQUALWhat Failed: dump_storport.sys I have:Included the latest SCCM driver package in our repository and verified it is installing these driversUpdated the BIOS to the most current (1.13?)Manually downloaded and installed every driver on the "Drivers and support" page for this model, including multiple firmware flashes for every conceivable piece of hardware on the deviceRun the disk cleanup utility to wipe away any trace of the previous 1703 install (windows.old) Since we can't deploy like this, What can I do in order to get this fixed?

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RELEVANCY SCORE 200
Preferred Solution: Yoga X380 - Blue Screen Error

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 105.6

Hello, I am a support engineer for our organization, working on deploying 2000 or so Yoga x380's at the end of the month.
 
We currently have an issue where all of these machines will blue screen if they are shut down. This has only started happening since they were updated to Win10 1803 (1703 was the previous installation, and no issues there) Going back to 1703 is not an option, unfortunately. Attached is a screenshot of the BSOD - 
Code: DRIVER_IRQL_NOT_LESS_OR_EQUAL
What Failed: dump_storport.sys
 
I have:
Included the latest SCCM driver package in our repository and verified it is installing these drivers
Updated the BIOS to the most current (1.13?)
Manually downloaded and installed every driver on the "Drivers and support" page for this model, including multiple firmware flashes for every conceivable piece of hardware on the device
Run the disk cleanup utility to wipe away any trace of the previous 1703 install (windows.old)
 
Since we can't deploy like this, What can I do in order to get this fixed? 
 
Moderator Note: Edited subject to match content.













Solved!

Go to Solution.

A:ThinkPad Yoga X380 - Blue Screen Error

Has anyone seen anything like this? I will be doing more research today and will reply if I find a solution.

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RELEVANCY SCORE 105.6

Hello, I am a support engineer for our organization, working on deploying 2000 or so Yoga x380's at the end of the month.
 
We currently have an issue where all of these machines will blue screen if they are shut down. This has only started happening since they were updated to Win10 1803 (1703 was the previous installation, and no issues there) Going back to 1703 is not an option, unfortunately. Attached is a screenshot of the BSOD - 
Code: DRIVER_IRQL_NOT_LESS_OR_EQUAL
What Failed: dump_storport.sys
 
I have:
Included the latest SCCM driver package in our repository and verified it is installing these drivers
Updated the BIOS to the most current (1.13?)
Manually downloaded and installed every driver on the "Drivers and support" page for this model, including multiple firmware flashes for every conceivable piece of hardware on the device
Run the disk cleanup utility to wipe away any trace of the previous 1703 install (windows.old)
 
Since we can't deploy like this, What can I do in order to get this fixed? 
 
Moderator Note: Edited subject to match content.













Solved!

Go to Solution.

A:ThinkPad Yoga X380 - Blue Screen Error

Has anyone seen anything like this? I will be doing more research today and will reply if I find a solution.

Read other 2 answers
RELEVANCY SCORE 65.6

Hello, After my computer battery life decreasing dramatically i did a battery calibration and screen flickering is not so disturbing now. And upgraded latest version of intel hd graphics driver manually. Nowadays system is closing suddenly and warning this message. 

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RELEVANCY SCORE 64.8

Hi,  Did anybody experience frequent blue screen errors on a Yoga 920? I bought mine a few months ago and it has been crashing every couple of days for the past two months. It also does not seem to function properly for most of the time. Even an excel document seems to force it terribly. Sould I consider sending it to service?  Thanks,Gabriel

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RELEVANCY SCORE 64

Hi everyone, pressing [Fn]+[F7] on my X380 Yoga returns to my linux operating system the [win]+[p] keycodes whereas the [F7] key has the icon for monitor switching / presentation setup. Does anyone have the same issue or does anyone know a workaround for this? All the best

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RELEVANCY SCORE 63.2

Hi Lenovo Community, I'm facing pretty strange CPU Performance problems on the X380 Yoga with i7-8550U CPU. The CPU performance becomes very bad after some operating time. I understand the X380 has a limited cooling capacity, but this behaviour is pretty strange. Environment: X380 Yoga, i7-8550U, 16GB Memory, 512GB SSD, Windows 10 1703 Enterprise, SCCM Driver Package used for image building and installation. Bios Version 1.14 installed (most recent one). Drivers are all checked, and are the most recent version. Speed Step Settings in Bios are on Max Performance, on OS also on Max performance. Running Standard Office applications, like Outlook, Skype, Firefox and some management tools. After system boot everything is performing fine for about 1 hour. (I wasn't able to  record the exact time so far). After this, the system starts to get really slow, and shows a bad response time. As soon as some CPU load is applied, the CPU clock in Task Manager goes down, also the CPU load is not able to reach 100%. The CPU Temperature does not go over about 60° at this point. Directly after the system start it goes up to about 85°C. I monitored the CPU with HWMonitor, and put some stress to the Laptop using Prime 95. After some minutes Torture Test I see following values in HWMonitor (see attachment Prime 1.jpg) After about 1 hour run time, I see following: (see attachment Prime 2.jpg) So, the CPU Clock is far down, all temperatures are not really high, no... Read more

A:Bad CPU Performance X380 Yoga

Second attachment.

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RELEVANCY SCORE 63.2

Hi,I recently ordered a Thinkpad X380 Yoga. I was wondering whether it is possible to use an SSD with msata form factor in the WWAN card slot.Thanks in advance.

A:X380 yoga msata SSD?

Hello and welcome,
 
I can't find any reference on the web or in the X380 base spec that indicates this is possible.  My guess is NO, but can't really verify one way or the other.
 
I can say that mSATA should not be part of the conversation.  The WWAN slot is m.2 NOT mSATA.  mSATA has not been used in Lenovo products for several generations.
 
Z.

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RELEVANCY SCORE 63.2

The X380 Yoga TrackPoint cap seems to be ever so slightly different from the 260 Yoga and S1 Yoga TrackPoint caps.  It's perhaps 1mm shorter.  I can't find which part number represents the factory-correct replacement cap for this computer, does anyone know?

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RELEVANCY SCORE 63.2

The X380 Yoga TrackPoint cap seems to be ever so slightly different from the 260 Yoga and S1 Yoga TrackPoint caps.  It's perhaps 1mm shorter.  I can't find which part number represents the factory-correct replacement cap for this computer, does anyone know?

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RELEVANCY SCORE 62.4

So i got this laptop during orientation for the college i'm going to. I got excited when i saw the drawing programs on it so that i could sketch anywhere anytime without carrying a sketchbook to classes just in case i had time in between to draw. But the pen doesn't work. I have a Thinkpad Pen Pro, and while it seems charged and sometimes work, it's rare. In the 3D paint program, i can get a quick line out of the pen but not again. It's like the connection with the screen is wonky. How do i fix this?

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RELEVANCY SCORE 62.4

My new X380 Yoga does not start at all- when hooking on the power the LED light was first orange and now white (assuming it has been charged)- when hooking on the power the red LED light (in the i in Thinkpad logo) on the screen cover lights up. The red LED light on the keyboard doesn't do anything.- Computer doesn't make any sound, no fan, nothing. Tried:- pressing it 5, 10 , 30 seconds, nothing happens.- pressing reset on the bottom (with paperclip), nothing happens. Anybody any ideas, or was it just dead on arrival?  

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RELEVANCY SCORE 62.4

My wife received last month the laptop in the object (italian version) as PC for working, but she can't understand if it support the SIM for mobile data; looking in the datasheet it seems it have the WWAN module but I can't find nothing on the configuration tool and inserting a SIM I don't have any response.Thanks 

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RELEVANCY SCORE 62.4

When I write something in Word, the pen starts lagging. The option 'pen' turns off and instead of writing it starts scrolling. I can't write longer than 3 seconds. I don't have this problem with other apps, only with Word.

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RELEVANCY SCORE 61.6

Hello,I am a support engineer for our organization. I've recently tested 15-20 of our X380's and found that the Integrated camera will not activate, and has an error in the driver, as shown in the attached screenshot. Is there a known fix for this? Installing the driver listed on your site, and any listed in the software matrix for the specified device type (20LJ) yields no different results. And we also have 1500 of these coming this week to be prepped for deployment...Please let me know what the fix is   

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RELEVANCY SCORE 61.6

Hi my Lenovo X380 yoga freezes intermittently while working , Its very disturbing and terrible experience. Tried updating to the latest Graphics driver but the issue persists, during freeze the CPU performance will spike and screekching sound will come !! tried updating all drivers from the lenovo site but no help . enen tried the latest graphics driver from intel website.. Struggling with this for almost a month now.

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RELEVANCY SCORE 61.6

Hello my fellow ThinkPad friends, I know that there are already a couple of threads out there concerning high battery drain when the device is completely shut down, but none for the X380 Yoga yet. In some cases (E-Series ThinkPads), a BIOS-Update was released to solve the problem. I would kindly like to ask the Lenovo team to try and figure out whether the same can be accomplished for the X380 Yoga.  When my device is shut down, it usually drains 10-15% a day, which cannot be a regular thing. Of course, I have tried all the usual stuff: - Windows Quick Start is off - USB-power when off is off- Wake-On-LAN or USB-C is off- BIOS updated to R0SET29W 1.13 If you have any other ideas, feel free to post them. Otherwise, I would really appreciate for a BIOS update that might adress the issue. It is kind of annoying charging your device for the weekend knowing that by the next day, you will already have lost 1 to 2 hours of runtime. Best wishes,Manuel  

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RELEVANCY SCORE 61.6

I'm trying to see how to charge the x380 Yoga through the Ultra Dock we have just purchased. It seems like i need to have BOTH the DOC and a seperate charger connected - is this really true? Thanks for your help in explaining this. p.s. you can't do a Network boot through the ultra dock either, for that you need to seperate mini network cable. 

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RELEVANCY SCORE 61.6

Hello , I  need part number to order      ThinkPad Ultra Dock ( not the USB C dock )  for ThinkPad Yoga X380 - 20LJS15L1Z . Thank You 

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RELEVANCY SCORE 61.6

I'm trying to see how to charge the x380 Yoga through the Ultra Dock we have just purchased. It seems like i need to have BOTH the DOC and a seperate charger connected - is this really true? Thanks for your help in explaining this. p.s. you can't do a Network boot through the ultra dock either, for that you need to seperate mini network cable. 

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RELEVANCY SCORE 61.6

I have a brand new X360 Yoga to which I added a 128GB micro SD card.  I was just typing on the keyboard when the card just popped out of the slot.  Now no matter how I try it will not stay inserted at all.   I tried the card in another X360 and it locks in fine.  Looks like the slot is defective. 
 
Moderator note: subject edited, thread moved.

A:X380 Yoga - Inserting SD card into the slot

Hi,
 
You've posted in a Yoga Book forum, your subject mentions a Yoga 2 Pro, and your message says X360 (which I can't find anywhere...).
 
Please clarify which model you're asking about so we can move the post to the appropriate location.
 
Z.

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RELEVANCY SCORE 61.6

Hello,I am a support engineer for our organization, supporting around 1500 Yoga X380's. Recently, we have had a bunch of reports of random audio failures, with audio suddenly stopping on these devices. Steps I've taken:SFC /scannowDISM /online /cleanup-image /restorehealthRemoved the Conexant audio driver and restored it with the driver hereRebooted the Windows audio serviceOther miscellaneous (common troubleshooting) steps The only reliable solution we have come accross is to reimage the machine. But with a growing number of complaints, this is not a sustainable solution. What can I do to resolve this?

A:Yoga X380 - Intermittent audio failure

I should add these are all running Win10 1803

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RELEVANCY SCORE 61.6

Hello, I've got a brandnew ThinkPad X380 Yoga and after 3 days of using the pen isn't recognized anymore. I tried to update the driver and first that worked out, the pen was functioning perfectly again and as I checked it's battery it was fully loaded, so it can't be an issue of the pen I guess. But after 15 minutes of using it stopped working again and I couldn't find another solution than resetting and reinstalling the pen's driver so far, which is obviously pretty annoying if you need to do it every 15 minutes. I would be very glad if somebody could help me!

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RELEVANCY SCORE 61.2

I've had my X380 for only a few weeks now and I noticed it's already getting scratched from being in stand mode. I had an S1 Thinkpad Yoga for years and it never developed scratches from being in stand mode. I noticed that the rubber feet on the palmrest are not the high point but the area below the trackpad is and that's why it's getting scratched.I was thinking if I could get some more of the little rubber feet on the bottom of the palmrest I could maybe double them up to make them taller, but I can't find them anywhere. Does anyone know if these can be bought on their own? Or maybe another suggestion to prevent the scratching? I've temporarily stuck some black rubber strips on the feet to make them taller, but it doesn't look that great.Thanks

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RELEVANCY SCORE 61.2

Our company recently bought 2 x380 Yoga laptops. As our companys policy states that we need to encrypt all our laptop HDD/SDD.As encryption method our company uses McAfee drive encryprion DE 7.2.x. We didnt know that x380 Yoga by default uses Lenovo NVMe Opal SSD drives, which is way put encryption policy in use.  What we did:At first we discovered that SSD are encrypted using bitlocker, so we decrypted it. After that we deployed McAfee DE and successfully encrypted SSD. We confirmed encryption and did laptop restart. After restart laptop can no longer boot from SSD. Bios stops at choose boot device screen. We can see SSD in boot screen, but choosing disk does nothing, i assume it cant access to the boot sector. It looks like Opal SSD is locked. What can we do in such situation, Is there a way to unlock it? We dont need to preserve data on SSD.      

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RELEVANCY SCORE 61.2

according to August edition, only some 45W and 65W adapters are compatibile? screencap on that section below.is there something special about Thinkpad X380 Yoga power input? we have users who have plugged in the old 90W ones and reported they do charge.[also the 135W (supposedly max to 90W? for power delivery?) come with Thunderbolt 3 dock, but that's different since it is via TB3/USB-C port, not the slim power port] we are curious, should we tell users to stop using the more powerful ones?  it is going to be bit hard to execute, we don't inventory those accessories, it will have to rely each personnel to check what they have (and quite a few bought separate ones for home) 

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RELEVANCY SCORE 60.4

have anyone seen the 16.0.0.2-R0STF14W 2018/08/07 updater fail to update the Thunderbolt firmware? i tried both manually download the packagehttps://pcsupport.lenovo.com/ec/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-...orvia Vantage, both got no error message, but the firmware wasn't updated.completly running Detect2016.exe said the build ID is still R0STF13W, release note said it should have go to R0STF14WNVM image is 14 though. Vantage wil detect machine has old version and want to do it again.  I let it do it three times, same things. Thunderbolt Driver has been updated to 17.3.74.8 (package version 17.3.74.400) before firmware update 

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RELEVANCY SCORE 60.4

Dear Community I have problems with the audio on my Think Pad X380 Yoga. The internal speakers and the headphone jack aren't working. I tried to reinstall the audio driver several times. Every time I uninstall the Conexant SmartAudio HD driver the Notebook reinstalls the driver by itself after restart. I also tried to manually install it before rebooting the system. Which worked but didn?t fix the problem.At the moment driver version 8.66.88.50 is installed, which should be the newest version. Does anyone have an idea what I could do? I can see the green audio output moving on the volume mixer in windows.And before you ask, yes I have tried to fix my sound problem with the Lenovo help site (https://support.lenovo.com/gr/de/solutions/ht501860). Thanks for any help!

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RELEVANCY SCORE 60.4

product website tech specs and datasheet both listed it has Dolby Premium Audio https://www.lenovo.com/us/en/laptops/thinkpad/thinkpad-x/ThinkPad-X380-Yoga/p/22TP2TXX380 (Dolby is curiously not listed in PSref audio section for that model like older configurations) i could not find the app that used to come with previous generations like Yoga 370, 260 etc. in the OEM image. it is not listed in Lenovo Vantage app Audio/Video section either (even though the main menu said there where it should) @LenovoUS (twitter) suggests reinstall audio driver the README for Conexant CX11771 Audio Driver, 8.66.88.5010, Jun 2018 https://pcsupport.lenovo.com/ua/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-... changelog said that version "... - Added Dolby DAX2 Native Apps to ThinkPad KBL-R platforms ..." still not seeing it. Microsoft store only show some trial version of Dolby Atom for headphone and another app for Dolby Access, i assume neither are what the usually Dolby profile/EQ app is any suggestion, am i missing something?

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RELEVANCY SCORE 60.4

HiI have downloaded the Yoga x380 Win10 x64 1803Link for download:https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-... I need the SCCM package for 1803, after I download it keeps saying the file is corrupted. I am going under "Enterprise Management" --> SCCM Package for Windows 10 --> "SCCM package for Windows 10 64-bit (1803)".   1709 and 1703 work just fine. How do I get version 1803 of these drivers?

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RELEVANCY SCORE 59.6

I received my X380 Yoga with the i7-8550u a couple week back and the first thing I noticed was the fan running almost constantly. I checked task manager and noticed that even though the CPU usage is remaining low, the clock speed is running at around 3.80 GHz.  My power profile is set to balanced with the minimum processor state set to 5%. If I change the maximum processor state to 99% then the clock speeds drop to below the base speed of 1.99 GHz and the fan quites down.  The problem is the CPU will never go above 1.99 GHz when set like this, so performance is noticeably reduced. I've played around in the bios and the only thing that seems to drop the idle clock speed is to turn off Intel SpeedStep which again stops the CPU from going above 1.99 GHz. From my experience with my past computers the CPU should clock down when the load is low. Is this normal behaviour for this computer and processor? I am I missing a setting, or maybe a program or process is demanding full clock speed from the processor? Any help or comments would be appreciated. Thanks

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RELEVANCY SCORE 54.8

Hello,  my yoga 3 pro recently started to blue screen while using it. Simply surfing the internet makes this happen roughly 10 to 15 minutes once using it. This has been going on for about a week now. I've gotten 2 different stop codes on the blue screen.  1 - "Stop code: SYSTEM_SERVICE_EXCEPTION"2- "Stop code: KMODE_EXCEPTION_NOT_HANDLED"  this is seems to happen while I am using the charger and the yoga together. I can test to see if it happens while just on battery power as well.  Looking for any information on this issue because it's a pain when trying to do work and the computer just crashes.  Thank you in advanced for the help! 

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RELEVANCY SCORE 54.8

Hello everyone, one of my company's X380 barely wants to connect to the P27h displays. When connected, the computer charges through the screen, but display output won't work. The weird thing: A couple days ago it used to work almost perfectly, there was no updates in between, it just stopped working.Here's what I tried:Trying different screens: Yes, the problems consists between screens, it seems to be a computer-related problemTrying different cables: Trying brand new cables does now show any differnceDownload and install the latest Thunderbold-Driver: This did not change anythingI am running Windows 10 Version 1803, therefore the BIOS Setting for making Thunderbold availble for Windows 10 1709 or earlier does not do the trickIn Device-Manager when the screen is connected, it does not show up as a Display, just the USB-Hub shows up.Does anybody have experience with this kind of problem? It seems to me that it is software-related rather than a defective interface (since it keeps charging and detecting USB-Ports)Thanks for your help in advance, Béla

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RELEVANCY SCORE 54.4

Gest a Blue Screen no message.....no error nothing comes up just a Blue blank screen

A:Gest a Blue Screen no message.....no error nothing comes up just a Blue blank screen

more info please. we need more info before we can help you out. system specs, what is the error message? etc.etc.

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RELEVANCY SCORE 54

I have an 2013 Yoga 900 - 13ISK.No problems so far. Now, I have a blue screen on start, no message. I can use the mouse and the hardware command/F keys.I have tried to press the recovery /recessed button but nothing happened.Any ideas?I would prefer NOT to erase the hard drive. Thank you.

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RELEVANCY SCORE 54

My Lenovo X1 Yoga has now since a couple of days, a few times a day a blue screen:the message on the screen revers to a non existant website:http://windows.com/stopcodestopcode: system_service_exceptionthe failure: igdkmd64.sysWhat can it be?Is it related to screen/display issues I sometimes have (screen goes black, but comes back on after a second?) Product: 20FQCTO1WWBios: N1FET37W (1.11 )

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RELEVANCY SCORE 54

Not sure if anyone else is having this problem, but in the last few weeks my Windows 10 (Pro) on 2 month old Yoga  900 has a memory leak and ramps up to 100% memory, 100% CPU and (strangely enough) then blue screens. Today it's done this 3 times in a row. I've done some digging with PoolMon and traced the offending driver to the Intel WLAN - has anyone else had this problem? The "official" companion does not have the latest Intel (19.20.3) version driver. Is anyone using this driver?  Thanks

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RELEVANCY SCORE 54

Hi,I have bought Lenovo Yoga 710 just over a month ago. I started having problem of blue screen, the laptop suddenly shuts down appearing blue screen. It shows some sort of system code "igdkmd64.sys". All the softwares are up to date and the antivirus is active too. Can someone please help me to resolve this issue?Many thanks. Dinesh  

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RELEVANCY SCORE 53.6

Lenovo yoga 3 laptop is not booting up at times and it is frequently shutting down with a message as shown in the attachment. Can anyone help ?

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RELEVANCY SCORE 53.6

I have an 2013 Yoga 900 - 13ISK.No problems so far. Now, I have a blue screen on start, no message. I can use the mouse and the hardware command/F keys.I have tried to press the recovery /recessed button but nothing happened.Any ideas?I would prefer NOT to erase the hard drive. Thank you.

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RELEVANCY SCORE 53.6

Lenovo yoga 3 laptop is not booting up at times and it is frequently shutting down with a message as shown in the attachment. Can anyone help ?

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RELEVANCY SCORE 53.6

I have a problem with my yoga 910. It?s stuck in blue screen with options and none of them worked. I cannot boot into Windows 10

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