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Precision 7710 screen will not wake

Q: Precision 7710 screen will not wake

Frequently, the screen on my Precision 7710 will not wake up. I can actually remotely connect to the laptop at this time and work on it fine but sitting in front of it, the only thing that works is a hard reboot. I've similar issues on other models related to BIOS. I figured that Windows 10 updates would fix the problem but it persists since Dec-15 when I bought it. Anybody managed to find a fix for this?

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RELEVANCY SCORE 200
Preferred Solution: Precision 7710 screen will not wake

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 72

I am trying to do a clean install of Win 7 Pro on my Precision 7710 and every time I boot off of the DVD and click Install it goes a screen saying there are no drivers found for the device. I have tried switching to UMEI mode, RAID mode, Legacy on and off... no luck. What drivers am I missing exactly?

A:Cannot install Win 7 on Precision 7710

Hello!  In the BIOS make sure RAID is off and switched to AHCI, Legacy should be on, secure boot off.  Then when you hit the F key (forget which one) to access what to boot from, make sure you are using legacy DVD drive and not anything that would say UEFI.  As long as you are not using RAID or via some USB 3 external drive you should be fine.  

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RELEVANCY SCORE 71.2

My Dell Precision 7710 is 5 months old. One week ago the audio on my Windows 10 disappeared - the speaker icon got a red cross. Clicking on it I get the message that no audio speaker is connected. I reinstalled the drivers - tried three types: from Dell's website, Nvidia's and directly from Realtek - no result. Then reinstalled Windows with drive_C formatting: still no sound. I know that my laptop has a built-in Audio from Realtek. But in the Device Manager in the list of sound devices there is no such device: just "NVIDIA High Definition Audio" (in case of Nvidia's driver was installed) and "Audio Device High Definition Audio" (in case of Dell's standard driver) - both related to the HDMI output. No mentioning about Realtek Audio. It looks like Windows 10 doesn't recognize Realtek audio hardware anymore. I launched device test from Dell's Support website - the results said the system is alright, no problems. Thinking that probably this is a hardware issue I also launched the ePSA diagnostics (pressing F12 on the startup), but the test hasn't found any hardware problems. But when I clicked to audio test there (there was something about test beep) - there was no sound from the speaker.But Windows 10 still doesn't see any sound device (except that mentioning about HDMI). Here is 3 screenshots:https://imgur.com/a/ZgVYTWhat's the problem with it and how to fix it? Thank you. ... Read more

A:Dell Precision 7710 - no Audio at all

Hi blamingas,
If there was no sound from the speaker when you ran the test in ePSA it would indicate a hardware failure.
If you send me a PM with your service tag and contact details I can look into options for you.
Thanks

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RELEVANCY SCORE 71.2

Hi, 
I'm custom configuring a Precision 7710 system and trying to pick a 2nd SSD.  
The boot drive will be the "512GB M.2 PCIe NVMe High Performance Class 50 Solid State."   I believe it's connected directly to the PCIe bus buss via an M.2 connector.  
For the second drive I'm considering the "512GB M.2 PCIe NVMe High Performance Class 50 Solid State Drive with Interposer."   However, I looked up Interposer and it appears to be a SATA adapter. So, does this mean the 2nd drive will be running on the SATA bus?  If so, this high performance PCIe SSD will not be able to live up to it's full potential due to the SATA bottleneck, right?   I would be better off just getting a cheaper SATA drive, no?
Thanks!

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RELEVANCY SCORE 71.2

Hi!
Our corporation are running several lines of computers from Dell where as the Precision 7710 (soon to be 7720) is currently the "top of the line" laptop computer available for our employees.
Some of us are finding the Quadro cards installed limiting for certain tasks and I am currently researching the possibilities connecting an external egpu unit to the P7710 through the Thunderbolt 3 port.
The setup I have is, as mentioned, a P7710 connected to an Asus Rog XG Station 2 holding an Asus Strix Geforce GTX 1080 TI inside. It's not working. I spent the entire day reading forums and reddits, flashing bios and updating all drivers possible. I've also been tweaking and adjusting settings inside the BIOS ot get it working.
As far as I can tell the Thunderbolt firmware currently available to the P7710 is not supporting external GPUs. PD Firmware version is currently 16.00. Thunderbolt do recognize the external unit by name though.
Any help getting it working or notification on implementation progress is really appreciated!
Thank you.
Best regards.
Anders

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RELEVANCY SCORE 71.2

I have a new 7710 that came with a 256GB NVMe SSD.  I have upgraded it to a Samsung 950 Pro 512.  I am using Windows 10 UEFI.
I have a question on the bios setting.  Should it be AHCI or RAID.  The machine came default with RAID On and came with Win 10 Pro pre-installed.
Currently I switched it to ACHI, used the MS Download and installed Win 10 Pro.  Once in windows, I installed all the dell drivers and also the Samsung NVMe driver.
I have read on different forums that the bios setting should be RAID, but also read it should be AHCI. 
Question:  Which should it be.  Is one better than the other?  
Or is it just that if in AHCI, it will use the MS NVMe Driver (or Samsung NVMe Driver) and if in RAID, it will use the Intel IRST drivers?
I assume if AHCI like I have it, then I can use the Samsung NVMe Driver.  I have read if not in AHCI, the Samsung NVMe Driver will not install.  
If I switch to RAID, then I would need to use the Intel Rapid Storage Tech (IRST) Driver and not the samsung driver (I read samsung driver will not install if AHCI).
So I am confused if one is better than the other (AHCI or Raid).
FYI, I have been using for around 10 days and no BSOD due to the PCIe NVMe drive.

A:Precision 7710 and Samsung NVMe 950 Pro

I own a Precision 7510 and am in the same situation. I did exactly the same except that I left the BIOS setting to Raid ON. When in Raid ON the Samsung Magician can only do the following:

Disk drive information for all installed disks. Particularly with the NVMe drive S.M.A.R.T. is not functioning even though it should be. All other drives display S.M.A.R.T. correctly.
Performance Benchmark. Only this function is selectable. All other functions are not available. Probably because the Intel Rapid Storage Techonlogy driver is loaded and not the Samsung NVMe

From performance view it seems pretty fast. Today I am going to change the BIOS setting to AHCI and I will share my results.

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RELEVANCY SCORE 71.2

All right, so my company has a try-buy 7710 that we're thinking of making our high end standard. This unit has 2x M.2 PCIe drives in it.
I have integrated the following hotfix into our installation wim for Windows 7 (not necessary in the boot wim, since its WinPE 10): 
All of our drivers are successfully imported into MDT, and they're injected during the task sequence. However, when MDT reboots from PE into Windows, I get a BSOD 0x7B. When booting in safe mode, it crashes at DISK.SYS
All right. Tells me it's a driver issue then.
What driver do I need to remove / inject in order to get this functioning? I'm really trying to make a strong case about Dell to my manager, but issues like this make it really hard on my part.

A:Imaging Precision 7710 with MDT 2013 U1

Ok I found the solution. Its the NVMe driver is needed, here is a link to the Driver on HP's site. I was not able to find the driver on Dell's site.
h20564.www2.hp.com/.../detail

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RELEVANCY SCORE 70.4

Hello together,
hope some one has an idea.
We have an Precision 7710 which often, e.g. after returning back to the docking station, doesn't recognize the USB devices like mouse, keyboard and wireless headset anymore. These are connected to the docking station.
In the device manager are then a lot of unrecognized devices also.
We changed already the docking-station, no effect.
We tried to uninstall / install USB device drivers.
We made BIOS update.
Dell support changed the main board, that had no effect either.
The device got reimaged, then it worked for two weeks.
Now the problem reappeared. The user has no administrative rights, no installations have been done in the mean time. He only worked with the laptop, e.g. connected USB sticks, a Nokia phone and a 3D mouse. 
I got it running again by deleting the unknow devices in device manager, then docking again. But after some minutes and undocking / docking the problem appeared again.
We have the same Laptop with same installations at other places with no problems.
Dell hotline says now I have to reimage again, it is probably a software error.
Is it really possible that connecting some USB devices can break all USB ports at the docking station?
Probably we will reimage one more time and take care then which devices we will connect. 
But I don't really know what to do then. I fear the problem will appear at random again.
Windows 10 64-bit is used.

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RELEVANCY SCORE 70.4

I decided to upgrade my Dell Precision 7710 (service tag: <Service tag removed>) from non-ECC memory to ECC memory. The laptop was originally configured with 8Gb of non-ECC RAM (2x4GB 2133MHz Hynix p/n HMA451S6AFR8N-TF). After replacing the original memory with ECC(2x16GB 2400MHz Crucial CT16G4TFD824A.18FA1 p/n 18ASF2G72HZ-2G3A1 ) the laptop does not boot. Status LED blinks 2 times amber and 5 times white. The cycle repeats few times and the computer powers off.
I'm using only primary memory banks (both of them are working fine with original sticks) and the newest available BIOS – 1.9.5 .
I've tested several configurations and the only one that works is mixing an old 2133MHz non-ECC stick with a new 2400Mhz ECC stick. This suggests that BIOS is not able to handle scenario when only 2400MHz memory is installed.
Are there any chances that this will be fixed by BIOS update?
The same issue has been reported for Dell Precision 7510 (with valuable technical data) -> http://forum.notebookreview.com/threads/precision-7510-weird-problems-with-crucial-16gb-ram-ecc-stick-only-boots-if-you-mix-the-ram.801052/

A:Precision 7710: support for 2400MHz ECC memory

According to the technical specifications, only DDR4 2133 ECC is supported.
www.dell.com/.../Specifications

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RELEVANCY SCORE 70.4

I have a Precision 7710 that the adapter does not power up on the newer Boeing 777's.  I've been told that the 240w adapter is the issue.  The plane power limit is apparently 95w?  Anyone know if a lesser wattage adapter would work with the Precision 7710?  Doesn't need to charge the battery, only needs to power the laptop so I can work longer than 2-3 hours on my long 13 hour flights.

A:Precision 7710 no adapter power on Boeing 777

You need a more portable system than this one if you plan to use it on long flights - there's no way 95W will power a Precision 7710.
Consider  buying a lightweight tablet-2 in one or a 14" or smaller travel notebook (or extra batteries, assuming they permit those on the plane).

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RELEVANCY SCORE 69.6

Hello all,
I just got in a new Precision 7710 system. I checked out the battery and it says 91 Wh, Standard, Li-ion Battery, Type MFKVP". 
However, the order I played had Lithium Polymer selected:
"451-BBUV | 6 Cell (91 Whr) Long Life Cycle Lithium Polymer battery"
Was I given the wrong battery or is it incorrectly labeled?

A:Dell Precision 7710 Batteries - Do I have Lithium Polymer?

No, you do not have the correct battery.
Unfortunately, Dell never made this battery or discontinued it before shipping (yet as of mid-April 2016 they are still offering it on new systems. Ugh.) The 91Whr Lithium-Ion battery (much cheaper) is their replacement equivalent.
You and I have been OVERCHARGED for a battery that they don't have. Call Dell and GET A REFUND.

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RELEVANCY SCORE 69.6

I bought a computer from the Dell Outlet that was dead on arrival. I sent it to the repair depot and they put a new motherboard (5RY82 - Motherboard) and video card (YM9KW - Graphics Card) in it then sent it back to me. I powered it up and everything worked except for the backlit keyboard. I called and Dell Support sent me a replacement backlit keyboard that I swapped in and the replacement does not light up either. I called Dell Support again and they sent me another backlit keyboard that also did not work. I don't know what to do at this point and could really use some help from a Dell Tech.

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RELEVANCY SCORE 69.6

I am new to the forum and this is my first post.  Just wanted to give a heads up on an issue I recently discovered.  I haven't found much on this I guess because the system is still pretty new.
I received a brand new Precision 7710 and the first thing I do is complete all Windows updates and do any driver updates that need to be done.
Here are the laptop specs:
Computer:  Mobile Precision 7710BIOS Version:  1.3.12OS Version:  Microsoft Windows 7 Professional 64 bitManufacturer: Intel(R) Xeon(R) CPU E3-1535M v5 @ 2.90GHzClock Speed: 2.9GhzL2 Cache Size: 102417.3" UltraSharp UHD IGZO(3840 x2160) Wide View Anti-Glare LE D-backlit6 Cell (91 Whr) Long Life Cycl e Lithium Polymer battery240W AC Adapter64GB (4x16G) 2133MHz DDR4 MemoryAMD FirePro W5170M, 2GB GDDR51TB 2.5 inch SATA Solid State Drive,MPWSWin 7 Pro,SP1,No Media,64bit,O pti,ENGIntel Dual Band Wireless 8260 (802.11ac) W/ BluetoothIntel Xeon E3-1535M with Smart Card and Thunderbolt 3

I received this laptop on Monday March 21, 2016, saw that there were approx 4 or 5 driver updates on dell.com/support.
I chose to download all updates to the desktop and update from there as I always do.
I saved the bios update for the next day March 22, 2016 as I wanted to be in my office to do this update.  I am well aware you can easily turn your laptop into a brick if the update goes south.
I come in and begin the update via the Precision_7X10_148.exe on the desktop I had downloaded from dell.co... Read more

A:Mobile Precision 7710 BIOS update 1.4.8 failure

Wow! You saved me.
I had the exact same issue with the 7710 and the 1.4.8 BIOS.  Motherboard replacement was scheduled for tomorrow.  
I did a search found your post and now my machine is back in business.  No replacement necessary.
Thank you for troubleshooting this and posting the solution.
This is what the Internet is all about.

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RELEVANCY SCORE 69.6

Precision 7710 How many m.2 SSDs can install into 2.5" drive bay
What parts are needed to achieve maximum?

A:Precision 7710 How many m.2 SSDs can install into 2.5" drive bay

The 2.5" drive bay still only has a single SATA connector available on the motherboard, so even though multiple M.2 SSDs would physically fit in the space of a 2.5" drive bay, you wouldn't have a way to connect them all. Even if you only wanted one, I'm not sure there's an M.2 to SATA adapter.  I know there are mSATA to SATA, but that's a different physical connector.  Also note that even if there WERE an M.2 to SATA adapter,  you would need to ensure that your M.2 SSD used the SATA protocol, not NVMe/PCIe, since that would not be able to run over SATA (and even if it could, its performance would suffer significantly by doing so).

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RELEVANCY SCORE 68.8

Hi Folks,
   I have a pDell Precision 7710 with 16G RAM and the ATI graphics card.  Whenever I do a lot of writing to either a USB 2 storage device or a SDHC card, the machine locks up with blinking caps lock light after a few gigabytes have been transferred.

I'm running Linux with kernel 4.13.0-rc1 (but the problem has existed on all the kernels I've tested back to 3.10), and have the latest BIOS.

To reproduce the problem, do
  dd if=/dev/zero of=//mmcblk0 ***=1M
with a 4Gbyte or bigger SD card in the slot, otr do a similar tansfer to a USB stick.

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RELEVANCY SCORE 68.8

Hi,
I purchased a Dell Precision 7710 laptop 2 months ago from Dell's website with the fingerprint touch sensor.  Afterwards, I installed Windows 10.
The laptop has been working fine until I installed the following update for ControlVault

Dell ControlVault2 Driver and Firmware
View details
File Name: Security_Driver_JP80V_WN64_4.4.28.187_A06.EXE

Importance: Recommended


Description: Update Package for Microsoft® Windows® 64-Bit. (27.78 MB)

Release Date: 10 Aug 2016

Version: 4.4.28.187 ,A06

Last Updated: 19 Aug 2016
The update appeared to succeed, but now I get a notification saying "ControlVault firmware upgrade in progress" EVERY REBOOT.  I tried uninstalling the ControlVault application, but that doesn't get rid of the popup. 

In the Event Manager, it shows an Event ID 2 for the source "USHUpgradeService" with a description of "CV firmware upgrade failed".

1)  How can I uninstall the ControlVault software?

2)  Is there a fix for a bad firmware install?  Or is the ControlVault hardware useless now? 

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RELEVANCY SCORE 68

I have a
Dell Precision 7710
i7-6920HQ CPU @ 2.9GHz
32GB Ram
Windows 7 Pro Sp1
Nvidia Quadro M5000M driver version 369.49
which I purchased as an upgrade for my
Precision M6700
Our company has developed and uses a software package that utilises WPF to render 3D content in an XBAP in Internet Explorer.  When I attempt to use this software on the 7710, the 3D content flickers a lot when it is redrawn, making it pretty much unusable.  From the stats that we can get from our application, we can see that the update time for the redraw / present is about 45ms, whereas on most other PCs, even ones utilising the integrated Intel graphics, it is usually about 12ms. 
We have used this software on a large number of PCs without experiencing anything this bad, which is obviously quite disappointing since the laptop should actually be able to display what we are asking it to without any hassles.
As far as I can tell all our drivers for everything on this laptop are up to date.  
We have tried using the NVIDIA control panel to force the laptop to use the High Performance Nvidia Quadro card rather than integrated graphics and it appears to be doing so as we were able to make it display the notification icon in the task bar and that showed that IE was using the Nvidia.
I have tried tweaking just about every other setting I can think of / see.
I have tried using the Dell Precision Optimiser to select different profiles with no luck.  The Dell Precision Optimiser does n... Read more

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RELEVANCY SCORE 67.6

I've got a Dell Precision 7710 with the Dell Precision Optimizer. It works great for when I'm using AutoCAD Civil 3D in setting up the laptop for optimization by turning off 2 cores and increasing the clock speed of the processor. 
Unfortunately I also do programming with Virtual Machines. When I'm in this mode I want all 4 cores to share the load instead of 2 cores. 
Is there a workflow available to go from one profile to no profile? Do I have to do a restart to switch between profiles? So if I'm doing CAD work and then switch over to programming do I have to turn off the AutoCAD profile to no profile and the restart the computer? I tried turning off the profiles and nothing changes for the cores. 
Is there a way to create my own profile? Or should I pick one like 3ds Max that would utilize more cores?  Or should I not use it since it won't meet my needs? 
Thanks.

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RELEVANCY SCORE 66.8

Hello,

I received last week, all those new models and I have an issue with all of them...
I deploy Windows 7 enterprise 64 bit with SCCM 2012 and bitlocker is setup during the task sequence with a PIN code on boot.
This process is working for all model until then .. Latitude and Precision from previous generations.. but now with new models there is an issue with the PIN. At the end of task sequence, the disk is encrypted and there is no error BUT the PIN code is not recognized and the recovery key is asked.
This recovery key is correctly registered in AD. TPM is on and ownership is ok. TPM version is 1.2...
I already tried to manualy decrypt and encrypt again after TPM reset but no way.
I also tried Windows 10 enterprise, and issue is the same.
Is it a known issue ? Did someone here already experienced the same ? 

A:Bitlocker issue with new models Latitude E7270 E5470 E5570 and Precision 7710 , 7510

Hi,
This issue is one that is being worked on and there are BIOS updates coming out that will resolve it.
At the moment the latest BIOS for the E7270 will fix the issue (BIOS 1.2.2)
For the Latitude E5470/E5570 and Precision 7510/7710 the BIOS updates to fix this will be released soon. I'm not going to give dates at this point as they may change.

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RELEVANCY SCORE 66

Prior to today, I had a Dell Precision M6600 with....
Intel Core i7-2620M 2.7GYZ
NVIDIA Quadro 3000M
Windows 7

Using HDMI and the eDock, I was able to get it to work fine with my LG 34UB67-B at 2560 x 1080.

I recently got a Precision 7710 with 

Core i7-6920HQ 2.9GHZ
Intel HD Graphics 530
NVIDIA Quadro 3000M
Windows 10

After updating all of the drivers I could find (LG, Intel 530, NVIDIA), I still can't get the 7710 to produce the 2560 x 1080 resolution?

According to the documentation I've read, this should be possible.

Any ideas?

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RELEVANCY SCORE 62

I have a new Precision 7710 with a 2.5 inch 1GB SATA SSD (system boot=Disk0) and a 1GB NVMe PM951 SSD.
I have been attempting to install Windows Server 2012R2 on the second, M.2 SSD (Disk1) into a GPT, NTFS partition.
Since this system has no DVD, I made a bootable UEFI thumb drive with the contents of the .iso installation for Server 2012R2.
The thumb drive boots OK and I can begin installation, but when it comes to choosing the target for installation, the M.2 SSD is not visible in setup.
The M.2 drive is clearly visible inside Windows 10 Pro as the D: drive.
So...I mounted the .iso setup file in Windows 10 and ran setup.exe. The install began and could see the target M.2 drive, and began loading files on the second SSD. It then attempted the first of several restarts that come with this process with the new Server 2012 R2 environment.
It sucessfully modified the Windows Boot Manager before the restart, then restarted, and the setup program gave an error because it could not find the target partition on the second SSD.
The setup environment then modified the Boot Manager to "Windows Setup Rollback" and proceeded to enter an infinite loop, attempting to delete files from the unreachable M.2 drive. I manually choose Windows 10 on the boot menu, and once booted changed Windows 10 back to the default OS.
I've tried several things (turning off Secure boot, changing from UEFI to legacy bios--it won't boot at all that way) , but I can't get that second disk t... Read more

A:Precision 7710 UEFI Bios and pre-boot does not detect second SSD (NVMe PM951) can't install Windows on it for dual boot

You're going to need to build a new set of boot media with NVMe drivers.
www.nvmexpress.org/.../

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RELEVANCY SCORE 61.6

I have purchased Dell products for the last 25 years and – until this experience – was a big fan of both Dell products and Dell IT support.
In October of 2016, I purchased a Precision 7710 with the Advance E-Port Plus docking station. I already had two HD Ultrasharp Dell Monitors. Despite misgivings about Windows 10 I ordered the computer with the Windows 10 OS.
The computer had display issues, so that my HD monitors looked fuzzy and pixelated. (This was not related to any particular app, as even the desktop icons looked bad.)
After several calls to Pro Support, I was told to return the computer for a refund and purchase the same computer again, which I did. (I was hesitant, because the computer is very expensive, and I had already experienced a high level of confusing around the order - for example, I never received an invoice, and the computer arrived with no paperwork - no invoice, packing slip - nothing. As a small business owner, that we very worrisome.)
Right after receiving the new computer, I had major surgery, and did not use the docking station for several weeks, because I could not sit at a desk. (This was my one major mistake, because it meant that I missed the deadline for a straight return.) When I finally did attempt to use my external monitors, the computer had the same problem. There were other, seemingly associated problems, such as the fact that the NVIDIA control panel and the Intel control panel could not detect more than one monitor. There we... Read more

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RELEVANCY SCORE 61.6

The machine came with 16GB in primary slots on bottom side.
Successfully upgraded them to 32GB.
Trouble with the top (secondary) slots underneath the keyboard.
First try (with memory installed) the machine was essentially "Dead" -- only the battery light alternated amber/white for a few seconds and the machine would power off.
Second try.  I used same brand as in bottom side.
The BIOS showed 64GB in all four slots.
HOWEVER, the machine would not boot up Windows 10 Pro.
After removing the memory and  putting back the battery, I noticed the keyboard electrical connectors to keyboard that are under the battery had worked loose. 
Don't know if they were already loose when I was trying the full 64GB installed.
Could this be the reason that the BIOS could see the memory, but the OS would not start?
Just asking before I go to the effort to try another time to use 64GB.  Having to deal with the keyboard each time is a real hassle.
OR, could there be another reason for the memory under the keyboard not functioning properly?
THANKS.

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RELEVANCY SCORE 56.8

- After closing the LID, system will get to sleep mode and cannot wake
Steps taken: Updated BIOS, Updated Video Card driver, reinstalled ACPI Driver, ePSA Diagnostic test passed.
Power Management > Advanced > Power Button and Lid > Lid close action > Set to sleep
Power Management > Advanced > Sleep > Wake Timers > both battery and AC Adapter are disabled

A:Precision M3800 does not wake after sleep

By design, the M3800 only wakes up by pressing the power button.
If this is not happening, can you check if you are using the onboard graphics card or an add-on and also the OS?
 
 

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RELEVANCY SCORE 56.8

My precision M5510 (Ubuntu) randomly self wake up from sleep. This is a big problem because if it wake up in my backpack it will burn itself.
After some experiment I noticed that if I put the notebook to sleep (suspend) with the lid opened, it doesn't wake up if I press any keyboard key but If I press the touch pad the notebook wake up from sleep.
So I want to ask if is normal for this notebook to wake up from sleep by touch pad.

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RELEVANCY SCORE 56.4

I have a problem recently with my Precision. When I put it to sleep, whether it be by closing is or the power button or through windows, when I wake it up the screen stays black. The back light is on, but nothing shows. The hard drive is being hit, everything else seems to work fine, the keyboard back light comes back on, just the screen. I even heard a windows alert upon opening it one time so everything must be going fine in the background but no video output.
I do have a dual boot with Kali Linux  and the issue occurs with that OS too. But it works perfect off a restart as long as I don't put it to sleep, I can use it for 5 minutes or 5 hours and everything is great, just sleep mode gets this result.
It is getting quite annoying at this point, I have tried a few things, re-flashing the Bios, reinstall video drivers, clean install windows (even though it does it with both OS's), and updating chipset drivers, no luck. No discrete GPU right now either, just integrated. Any help would be appreciated.
Here is a video of what is happening.    

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RELEVANCY SCORE 49.6

Hi there,

We've got 3 Dell precision towers 5810 that work great, except for a possible bios bug, which I can reproduce on all machines:

I'm using the installed NIC: Intel ethernet server adapter i210-t1.
Our computers go powerless every night (mains power) after a normal pc shutdown. Every morning, when the power is back on, I want to wake up all computers in our building with Wake On Lan (WOL) by sending a 'magic packet' over the network.
This normally works well if the machine has been switched on and off with the power button / windows shutdown. But when I unplug the machine (mains power), wait and plug in the mains power again, the computer does not respond to the WOL packet. (Maybe the PCI-E NIC does not get power on plugging in the mains of machine for the first time).
It works well on the integrated (motherboard) NIC. BIOS / power / sleep state settings seem to be ok.

A:Wake On Lan (WOL) not working on Dell precision tower 5810 with Intel ethernet server adapter i210-t1 at first power up / after no power

Hi paulnotebaart,Thanks for posting.Here is some information you may find helpful:http://dell.to/2gh5oM6

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RELEVANCY SCORE 48.4

W7 PC wakes up from sleep every few minutes. It didn't use to. I am the builder / owner / sole user. Investigation done so far at the DOS prompt to establish the cause:

powercfg -devicequery wake_armed
(no results returned)

powercfg -waketimers
There are no active wake timers in the system

powercfg -lastwakeWake History Count - 1
Wake History [0]
Wake Source Count - 0Other ideas to try and establish the cause with please?

Many thanks.

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RELEVANCY SCORE 45.6

hi my laptop screen is set to turn off after 5 mins, when it does i cannot wake it, no matter what buttons i push or using my mouse. this black screen also happens when i restart my computer, it logs me off the the screen goes black and computer power lights are still on and it does nothing HELP! haha thanks

Nathan

A:laptop screen goes black when i restart, and screen wont wake up after it turns off

Boot the computer and press F8 in the Advanced Boot menu choose Last Known Good Configuration.
What is the make and model# of the computer? Go to the manufactures support/download drivers site and download the Chipset and the Video driver for the computer.
Go to Start/Search and type powercfg.cpl. Right click the powercfg results and Run As Administrator. Click Change Plan Settings/change Advanced power settings. Reset your power settings to your liking.

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RELEVANCY SCORE 45.6

Hi everyone,

From last few weeks I'm having this strange and annoying blank screen of death. I could just see a blank screen (not a blue screen) while either waking up computer from sleep or while trying to turn on the display by moving cursor/typing something(waking up from power saver mode of display, I set display to be of after few minutes of inactivity). So essentially screen becomes total blank. Just once or twice I saw this BSOD "DRIVER POWER STATE FAILURE" but for all other times my screen is just blank. I could see the Hard Disk activity LED on during this blank screen. And almost after all subsequent boots, I could see "Windows has recovered from unexpected shutdown/serious error - Check for solution" message.

System - Windows 7 Pro x64 with all latest recommended and security updates
CPU - i7 2630QM
GPU - nVidia GT525M
MoBo - Factory default for Dell XPS L502X

First I suspected its because of my nVidia GT525M GPU drivers (I was using official latest drivers 320.49), so I completely uninstalled them with regular uninstall + DriverSweeper 2.1.0 from Guru3D.com. I did not install any nVidia/display drives since then. But just now I got another blank screen after it. Also I started connecting my PC to an old Sony Bravia TV with HDMI cable and that time the automatic installation of drivers failed. That is my second point of possible problem. I've been using CCleaner to clean the unwanted registry entries and revo uninstaller for almost every unin... Read more

A:Blank screen of death while wake up from standby/turning on the screen

The BSOD is caused by Intel(R) Centrino(R) Wireless-N 1030 driver.

Code:
Irp is active with 5 stacks 3 is current (= 0xfffffa800760f840)
No Mdl: No System Buffer: Thread 00000000: Irp stack trace.
cmd flg cl Device File Completion-Context
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
>[ 16, 2] 0 0 fffffa8009cd4050 00000000 00000000-00000000
Unable to load image \SystemRoot\system32\DRIVERS\NETwNs64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
\Driver\NETwNs64
Args: 00014400 00000000 00000004 00000002
[ 16, 2] 0 e1 fffffa8009d9e470 00000000 fffff8000370b200-fffffa800c1f7510 Success Error Cancel pending
\Driver\vwifibus nt!PopSystemIrpCompletion
Args: 00014400 00000000 00000004 00000002
[ 0, 0] 0 0 00000000 00000000 00000000-fffffa800c1f7510

Args: 00000000 00000000 00000000 00000000
And the driver is old.

Code:
fffff880`06cd3000 fffff880`07555000 NETwNs64 T (no symbols)
Loaded symbol image file: NETwNs64.sys
Image path: \SystemRoot\system32\DRIVERS\NETwNs64.sys
Image name: NETwNs64.sys
Timestamp: Tue Jun 21 22:40:03 2011 (4E00D06B)
CheckSu... Read more

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RELEVANCY SCORE 43.2

I just received a new Precision 7520 yesterday, and I'm beginning to notice some pretty horrid viewing angles currently. I've double checked that the order sheet and online configuration both say that it's using an IPS panel, but this screen is frankly terrible in comparison to a Precision 5510 that we received at he same time.
I'm attaching a few pictures to show what I'm referring to. I have a number of IPS screens both at home and work that have outstanding viewing angles, but this is honestly like an old TN panel from a notebook 10 years ago. I can see color shifts from straight viewing 18 inches away, and viewing from angles above and below the screen show color inversion like I haven't seen in years.
Is there a chance that the incorrect part could have been installed?

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RELEVANCY SCORE 43.2

Got a Precision 3510 from company with 1366 screen. Since there is 1920 option, wondering if I can upgrade the 1366 screen to a 1920 one? If it's possible, what parts do I need to replace?
Thanks a lot

A:Precision 3510 Screen Upgrade

First thing to verify with your company is that they're OK with you doing this - it will end your warranty.
You'll need at least the screen and wiring harness (the wiring harness is usually not interchangeable between screen resolutions).

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RELEVANCY SCORE 43.2

Got a Precision 3510 from company with 1366 screen. Since there is 1920 option for this model, I'm wondering if I can upgrade the screen to 1920*1080 resolution? If it's possible, what parts do I need to replace? Screen? Cable? Morther board?(hopefully not...)
Thanks a lot.

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RELEVANCY SCORE 43.2

When i press the power button evrythings... looks ok

all fans starts

the led on my keyboard flashes...

but the flashing led on my screen that indicate that it's sleeping does'nt stop flashing.... which mean it does'nt receive any information...

When i press restart it often solve the problem and my screen computer starts perfectly

My power suply have a tirger on it.... and i think it's not a good brand,,,

My 3-d card is an ati radeon X800(it's a brand new card) and is connected directly to the power supply with the same power cable that my hard drive use (as it is said in the instruction booklet)

I'm about to change my power supply.... am I wrong...
DO you have any suggestion for a brand... how many watts...

(i noticed that my voltage in the bios are very unstable and the repport indicate that these stats are under the desired voltage)

I think the the chipset doesnt receive any POWER_GOOD_SIGNAL...

THANKs for helping me
(hope my supply did.nt damage other parts...)
 

A:LCD screen won't wake

sounds like a bad powersupply to me.
 

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RELEVANCY SCORE 42.8

I've searched far and wide on the internet and can't find a definitive answer anywhere...which busses do the m.2 slots on the precision 7710 support?
PCIe (NVMe) is obviously supported but would it be possible to use a sata3 based m.2 drive in those slots too?  
I've already purchased a 256gb 950 pro for a boot drive but would like to have a 1tb drive in the other m.2 slot for data storage (VM's and such) without having to mortgage my house for a NVMe drive.
Is this possible?
I already have a 512gb ssd in the sata slot and would like to keep it there.
Thanks.

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RELEVANCY SCORE 42.8

I have a Dell Mobile Precision Workstation 7710 with a Xeon E3-1535M v5 processor (Quad Core 2.90GHz, 3.80GHz Turbo, 8MB 45W) and 32GB, DDR4-2133MHz SDRAM, 4 DIMMS, ECC. I process some very large files in Photoshop and unexpectedly find that I could use more RAM. My impression is that 4 DIMMS means the slots are all filled and there is no room to install additional memory w/o discarding existing DIMMS. Is that correct?
Also, when I look to see whether installing additional memory is relatively difficult or relatively easy, I see reference to “Primary Memory” and “Secondary Memory.” My understanding is that RAM is all Primary Memory, Secondary Memory referring to a storage device. Is that correct?

A:Additional memory for 7710

There are four total sockets - -you probably do have 4X8 now, meaning two minimum will need to be replaced to upgrade.
The primary RAM is under the base cover (2 slots).  The secondary memory (the other two slots) is under the keyboard, meaning you must remove the keyboard to access those sockets.
The owner/service manual has the details.
www.dell.com/.../Removing-and-installing-components

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RELEVANCY SCORE 42.8

I have a Dell 7710 with a Intel 8260 wifi/bluetooth card. I am trying to pair a Bluetooth headset (blue buds X) and it does not see the headset. I have the headset in pairing mode and the PC is searching, but it never finds it (or anything nearby).

My droid turbo 2 phone can see the blubuds and other devices near by. So I do not think it is an issue with the headset; rather, the 7710.

Also, on the 7710, I set the Bluetooth setting to "Alllow Bluetooth devices to find this PC" and my Turbo 2 does not see the pc.

I have the latest driver from dell. The card is seen in windows and shows functioning properly. The wifi works fine.

Any ideas? Could this be a driver/setting issue or just a bad card?

I did check and the two antennas are connected to the card.

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RELEVANCY SCORE 42.8

Just got this bad text on screen after waking up the PC from sleep mode.

Now I restarted the PC and the screen is just fine. Any idea what's wrong? Is a Windows 10 Anniversary update issue or a bad NVIDIA Quadro K620? Thank you.

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RELEVANCY SCORE 42.8

Hi,

I have a Dell Precision M4800 with Windows 10 operating system.
I got many times, random bleu screen with bcmwl63a.sys problemcode (System_Thread_Exception_Not_handled)
Could you help me what is the solution?

THANKS!

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RELEVANCY SCORE 42.8

Hi,

I just got a Dell Precision 7510 laptop and the screen is very difficult to read text on.  It is blurr and washed out.  I updated all the drivers and Windows 10 Pro and nothing looks any better.  If I make the text look better the screen is too dark for video.  If I get it right for video the text is blurry and unreadable.  It generally looks blurry. It generally looks washed out.  It's a 15" screen but I can read my 13" MacBook Pro screen better.  Maybe it is just an overall quality difference. 
Has anyone had similar issues with this series of laptop?

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RELEVANCY SCORE 42.8

Got my Precision m5510 last week. Was on bios 1.2.0. Screen was flawless, and premiercolor is amazing.
Yesterday I upgraded to the new 1.2.10 bios. Amazingly, after I installed this new bios, I started getting intermittent screen flickering on lower brightness settings. It wasn't a pulsing or regular flickering. It was instead like seeing micro flashes to a higher or lower brightness. Couldn't find a regular pattern in the flickering, completely random.
Most visible on lower brightnesses, but I even noticed it flickering a little on the higher brightnesses too.
I downgraded my bios back to 1.2.0, and the issue has gone away!!! I'm pretty sure there's something wrong with the 1.2.10 bios. It says its supposed to fix screen flickering (and Issue I never had in the first place), but instead, the new bios gave my computer flickering issues.
I currently have a Service Request in with Dell about the issue, but I wanted to see if other are reporting similar issues.
thanks.

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RELEVANCY SCORE 42.8

After power on I have a black screen, the 3 Volume-LEDs and the power LED are on, the HDD-LED is on for about a second. in this state I can switch on/off the keyboard-backlight and I can power off.
with pressing 'd' while power on I can start the display test.
any ideas?

thanks
Ralf

A:Precision M6800 black screen after power on

Ralf Piecha,Click the link below for information.Video Initialization Delays Experienced on Latitude, OptiPlex and Precision Systems

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RELEVANCY SCORE 42.8

I've just received my new laptop and after only a week's use noticed a couple of 'hot spots' on the screen yesterday.  One top right corner (under the X to close fully opened windows) and one slightly smaller top left (where the 'back' icon is on a fully opened browser).
They only appear when there's a light background (window, desktop image, etc).
I've printed the screen and they don't appear there - so I can only assume it's a display problem.
It's a touch screen display, but I've only used that once or twice so far and then only to slide the lock screen up so I can log in, or to move a web page up/down from the center (or lower half) of the display.
Basically they look like worn down (rubbed) hot spots, but I've not even 'touched' the screen there yet as far as I can remember...
I could 'live' with it, if it weren't for the annoying fact that they are at the edge of my blind spots - so I keep on thinking I see flashes and find my eye moving up towards them... 
Very annoying... have uploaded two pics (one with Outlook and other with Chrome open).

A:White smudges on Precision M3800 screen

Hi Thoughtbubble,
I see that you are facing display issues on your system. We need to diagnose if the issue is related to LCD screen on the system to confirm we will have to perform the ‘LCD BIST’ (Built in Self-test) on the computer. Please follow the steps mentioned below to run the “LCD BIST’.
1. Turn of the computer.
2. Press and hold down the ‘D’ key on the keyboard and press the Power button.
3. You will see different colors on the LCD screen. Please check if you see the whit spots on the colors screen.
If you see the white spots on the system while the LCD bist is running you will have to replace the LCD.
Also, connect the laptop to an External monitor to check If you see the white spots on the system on the external display.

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RELEVANCY SCORE 42.8

I have a M4400 with a number of weird problems with the screen.
On start up after the Dell logo the screen goes black and just stays black the entire time.
The keyboard lights are on and you can hear the HDD loading everything but cannot see anything.
If I attach an external monitor then I can only see the screen on that, the laptop screen stays black.
Other times when I start up instead a black screen, everything can be seen fine except everything has a deep blue filter over it which will suddenly turn to a bright pink filter then turn normal. After a few minutes it will turn blue then pink again in a cycle. Sometimes after the pink it will have a black filter so the screen is only just visible and very dark.
I have tried resetting the laptop, updating nvidia drivers and trying a Linux Live CD but I still have the same problem. What makes it worse is that when I take it back to where I bought it the problem doesn't happen and they can't see the problem to fix it.
I am not sure if this is a screen or graphics card problem, can anyone advice what it could be and how to solve it?
Thanks

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RELEVANCY SCORE 42.8

I recently bought a used laptop and when it powers on, the screen goes white and does not display anything. I connected an external monitor and it shows fine. I connected to the dell support website and did the detect my unit, which was correct then i ran the full diagnostic tests on the unit and everything, even the Nvidia km3000 2gb video card passed. does this mean that the lcd is bad? or is there a setting in the bios that can be changed? Any help or thoughts would be appreciated.
thank you

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RELEVANCY SCORE 42.8

Hello,

I'm not sure if anyone else gets this but if I have my laptop display at full brightness and the computer goes to sleep it never resumes to the same brightness level. It's always darker than before it went to sleep. All I have to do is use the brightness keys to raise it again, but it's a pain.

Is this a problem or is this by design?

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