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[SOLVED] Windows Fingerprint Login Has Stopped Working

Q: [SOLVED] Windows Fingerprint Login Has Stopped Working

I am running Windows 8.1 that is up to date with maintenance, etc. Windows fingerprint login was working fine until a few days ago when it stopped working. I have done extensive research online to no avail. I have restored my system to a point in time (3/15/2015 via a system image restore) when fingerprint login was working and still have the problem. My system is

Product name:HP ENVY TS 17 Notebook PC
Product number:E1P13AV
Serial number:5CG3487Y00
BIOS (Configuration):F.65-11/20/2014 (097F110000405E00000620000)
Keyboard revision:KBC Version 93.52
Total memory:8.00 GB
Processor name:Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz

Can someone please help get this thing going again? I'm completely out of guesses!

Thanks ...

RELEVANCY SCORE 200
Preferred Solution: [SOLVED] Windows Fingerprint Login Has Stopped Working

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: [SOLVED] Windows Fingerprint Login Has Stopped Working

Check HP Support for updated fingerprint software -

HP ENVY TouchSmart 17t-j000 Select Edition CTO Notebook PC Drivers & Downloads | HP? Support

(Not sure if the above link is for your exact model or not)

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RELEVANCY SCORE 75.6

im using a toshiba satellite p300 laptop with a authentec aes1610 fingerprint reader

when i updated to windows 7 it worked fine and i could log onto windows using my fingerprint, then i installed all the toshiba drivers to get my webcam and bluetooth working. when i did that it installed the toshiba finger print logon software and after removeing the toshiba fingerprint software i can no longer see the finger print logon option (the standard windows one) at the logon screen. i have checked the biometric settings and it is all turned on.

how do i get the standard fingerprint logon back?

A:standard windows fingerprint logon stopped working

Try device manager, personal identification devices, right click on the fingerprint reader and rollback driver.

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RELEVANCY SCORE 75.6

Latitude E6230 fingerprint reader stops working after Windows 10 upgrade. Reader is recognized in Win7 but not in Win10. Reinstall OS several times, same results. Applied Dell security driver P5T4G but same result. Device status: This device cannot start (code 10) Current device power state cannot support this request. USB\VID_0A5C&PID_5801&MI_03

A:E6230 fingerprint reader stopped working in Windows 10

I am having the same issue on my latitude E6430

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RELEVANCY SCORE 74

Hi
Have seen several posts but no solutions. After a windows 10 update a couple of months ago, the fingerprint scanner stopped working. It recognises me but then says "your credentials could not be confirmed".
Microsoft have sent endless messages blaming the driver, the scanner etc etc. Finally they say it is an issue with the update, but they have not solution at this time. Good old Microsoft and their helpful updates, which you cannot avoid.
Anyone have the same problem and how did you fix it??
Thanks

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RELEVANCY SCORE 72.4

Hello. . .
I use the fingerprint reader to login to my Latitude E5550 every time.  However, I was unable to do so after the latest Windows 10 update (version 1607).  

It did still show in the Windows Device Manager (i.e., no "Unknown Device" listed)
I went into the DDP Console to try to register a new fingerprint (for troubleshooting), but it wasn't reading the swipes
I attempted to update to the latest firmware/drivers, but that only caused unknown devices to show up in the Device Manager (ControlVault Firmware v3.3.15.0 and ControlVault Drivers v3.3.14.68)
Switched back to the older driver (v3.0.48.26) and all devices were once again recognized

Any suggestions for how to get around this?  It's not the end of the world, but I *really* like using the fingerprint reader (I paid extra for) to login.  If I can provide additional helpful information, please let me know.
Thanks!

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RELEVANCY SCORE 68.8

i am using a Toshiba Tecra running windows vista business with fingerprint sensor. now the finger print sensor has stopped working. the error message reads like this 'Fingerprint Server Process for Vista stopped working and was closed'. can someone help me out with the solution?
 

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RELEVANCY SCORE 68.8

Dear all, I've just received my P50 (20EQS00600, M1000M, i7-6700HQ, 16 GB RAM, 512 GB SSD) about a week ago, and I quite like it. However, there is one thing that is driving me nuts: after I upgraded from Win 7 Pro 64 bit to Win 10 Pro, the fingerprint functionality stopped working. This issue seems to be related to the ones reported in these two threads for the P70 but at the same time appears sufficiently different to warrant a new post: https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/P70-fingerprint-software-issue/m-p/22517...https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/Fingerprint-and-Sound-problems-P70/td-p/... So, here's what I did:1) I clean-installed Win 10 w/o retaining any data/settings from the previous Win 7 installation; I even reformatted the SSD.2) Upon initial installation I was asked by Windows Hello to enroll fingerprints which I did.3) Fingerprint worked on the first login but then magically vanished. Windows Hello is no longer showing up as a login option in the Win control panel.4) I discovered in Device Manager that the Synaptics WBDI reports the following problem: 'This device cannot start. (Code 10)'.5) Repeated uninstall and reinstall of the drivers are to no avail. I tried both having Win look up a driver and manual installation of the drivers I downloaded from the Lenovo page.6) When I uninstalled the drivers and then wiped the stored fingerprints in BIOS, I was again able to enroll fingerprints with Windows... Read more

A:P50 Win 10 Pro -- Fingerprint stopped working

Same problem on my W550s under essentially the same circumstances.  Unfortunately Lenovo is taking the tack that FP problems on new machines are the fault of the software not the hardware so they will not warranty the bad FP sensor. I had 3 FP sensors in my W520 over the 3 years of its warranty as they are far from foolproof devices.  But now that Win 10 has taken over the software side of the usage, Lenovo has apparently decided they will save some service calls by not warranting the FP sensor and blaming the problem on software which they don't warranty. Good luck.  If you do find a solution, I will be listening closely.  



PerryW550s I5 QHCD, W520, I7 2720QM, M4 512 GB SSD OS/Program Disk, C300 256 GB Data Disk in Ultrabay Caddy; X220, I7 2620, Samsung 256 GB SSD, Intel 310 mSata Drv, T61, ancient but working, Asus MoBo, I7 2600k overclocked

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RELEVANCY SCORE 68.4

Hello Sevenforums people,

My laptop recently got the "Windows Explorer has stopped working." error after logging in.
I rebooted my laptop one day and after logging in this popped up.

No background, task bar, icons etc. Safe mode doesn't work.
My laptop tried restoring itself to a point in time when it wasn't corrupt which also failed.
The error report says Shell32 is the faulting module. (I've had problems with Shell32 before on another computer, but on that pc I could acces internet and such.

Any help would be greatly appreciated since I do not want to wait 2 month for Dell to reply to me with an evading answer.

It's a Dell XPS 15 l502x laptop with W7 Home Premium.

Thanks in advance.

A:Windows Explorer has stopped working after login.

Hello konniksanders

Have a look at this tutorial firstly. You may need to run up to three times then report back on any errors/repairs - SFC /SCANNOW : Run in Command Prompt at Boot

Danny

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RELEVANCY SCORE 68.4

My fingerprint reader has stopped working again. It started working after the last Windows 10 update, but after some time it just stopped working. I got a message saying to "swipe my finger slowly". Other times it said to "swipe finger more to the left" But no matter how many times I tried the reader just did not recognized my fingerprint. Now the reader's light is not even visible when I swipe my finger. I have not updated Windows again since I'm waiting for the latest update of Windows Creator to be available for my laptop.  All the other available updates for my laptop were supposedly installed on 4-17-17 Any help? Thank you.       

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RELEVANCY SCORE 68.4

The fingerprint reader on my W541 laptop stopped working.  It's been working for more than a year, and worked last week.  Now it's not working - not illuminated & doesn't read my fingerprint.  Going into 'Settings' (Windows 10), 'Accounts', & 'Sign-In Options', it says "Windows Hello is not available on this device".I believe 'Windows Hello' is the software that runs the fingerpront reader.Any ideas of what to look for to get this working again? I have not loaded any new software since last week (when the fingerprint reader was working).The last system update installed was:"Intel Corporation - Bluetooth - 11/14/2016 12:00:00 AM - 19.30.1646.853" - installed on 2/1/17 (4 days ago).The fingerprint reader worked OK after that update.  

A:Fingerprint Reader stopped working

First, look in the device manager and see what it says under Biometric Devices

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RELEVANCY SCORE 68.4

Hope someone can help me with this, Windows update offer me newer driver for my fingerprint reader AuthenTec AES2501A and after that update reader simply stopped working. If I try to enroll fingerprints it sais Windows did not find any biometric devices, also it says same at logon screen and I always need type password which is annoying. There are no 7 drivers for my laptop model, only Vista. I upgraded from Vista to 7, driver was installed under Vista and it did always work with 7 with no problem, stupid me I went and updated it I removed driver and now when I do new hardware scan Windows can not find driver for my device or if I tell it look online, it will install same driver that does not work. Vista driver comes with ThinkVantage security solutions and the installer simply will not run under 7 (operating system not supported error). What to do? Is there any way to make installer not check my system? Or how I get driver out from exe file? I don't want install Vista and then 7 again and all the programs, I will spend all day on it

A:Fingerprint reader stopped working

  
Quote: Originally Posted by Kika


Hope someone can help me with this, Windows update offer me newer driver for my fingerprint reader AuthenTec AES2501A and after that update reader simply stopped working. If I try to enroll fingerprints it sais Windows did not find any biometric devices, also it says same at logon screen and I always need type password which is annoying. There are no 7 drivers for my laptop model, only Vista. I upgraded from Vista to 7, driver was installed under Vista and it did always work with 7 with no problem, stupid me I went and updated it I removed driver and now when I do new hardware scan Windows can not find driver for my device or if I tell it look online, it will install same driver that does not work. Vista driver comes with ThinkVantage security solutions and the installer simply will not run under 7 (operating system not supported error). What to do? Is there any way to make installer not check my system? Or how I get driver out from exe file? I don't want install Vista and then 7 again and all the programs, I will spend all day on it



You can use the vista driver if you install it in compatibility mode. to do this right click the installer>properties>compatibility mode>check vista. then install

Ken

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RELEVANCY SCORE 68.4

I tried doing a search but came up with nothing. The fingerprint scanner on my P50 just stopped working last week. No changes were made by me. In device manager there is an exclamation under Biometric devices/Synaptics WBDI. I tried disabling/reenabling and also tried uninstalling that and re-installing the Synaptics drivers from the support page but nothing is helping. I'm working on a project right now so don't have the time to do a Windows 10 re-install or contact support and inevitably ship this computer in for repair....so I thought I'd ask and see if anyone was experiencing this lately and if there was a simple fix (assuming the hardware just didn't fail suddenly). Thanks

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RELEVANCY SCORE 68.4

My fingerprint reader randomly stopped working a few days ago. I first noticed it when trying to log on to my computer because the reader doesn't respond at all and now it doesn't even give me the fingerprint reader option when it comes to the welcome screen.

Thanks in advance for this help, please let me know anything you need informationwise.
 

A:Fingerprint Reader Stopped Working

The only thing i can think of is uninstall then reinstall the driver for it and see if it works again. i have two ibm thinkpad laptops with that feature and i dont even use them because to me personally they are a nuisance and after one went haywire and locked me out of the computer i said i dont need this headache anymore.i had to take the hard drive out remove the driver for that and reinstall the hard drive. no more problems after that.
 

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RELEVANCY SCORE 68

any idea what could cause this?? it really freaked me out - i'm sure i was putting in the right password and no caps were on.
 
any help is much appreciated.
 
thanks!

A:password stopped working for windows login until i restarted pc

Is this you user password, or a Microsoft Account password?

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RELEVANCY SCORE 67.6

I recently updated Windows 10 Pro x64 on my Envy 14 to the new Creator Update from Microsoft and now Windows does not recognize the fingerprint reader. HP Simple Pass recognizes it when I manually open the app but will not recognize any fingerprint. I updated the driver manually through device manager to no avail and HP Update Assistant says there are no updates for my computer. Help please.

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RELEVANCY SCORE 67.6

Two weeks ago I bought a Yoga 720 and it has worked fine (including the fingerprint scanner). Three days ago it just stopped working. Now the Windows Hello says that my device doesn't support that feature. In the device manager it indicates that the Windows can't load the driver (Code 31?). I have been trying to reload the drivers for the fingerprint scanner from Lenovo without success. Any help would be greatly appreciated. 

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RELEVANCY SCORE 67.6

I woke up this morning, turned on the laptop, and completely out of the blue the fingerprint detection stopped working with the message "Sorry, something went wrong" (It had been working for months).  So I removed fingerprint detection in Windows setup so I could reset it, however it will not let me set up a new fingerprint.   Here is what happens when I try and reset it: 1) Click Setup.2) Click Get Started.3) Message comes up "Touch the fingerprint screen" (NOTE: The green LED illuminates).4) Place the finger on the screen and the following message immediately appears:     Sorry, something went wrong.  Close Windows Hello, and then try going through the setup again.5) So rebooted to make sure that was not the problem and tried again and it still does not work. What else I tried: 1) I uninstalled the Biometrics Driver and reinstalled it from the Lenovo site.....Same problem. My laptop = T470OS = Win 10 Pro 64 bit (Latest Updates from Microsoft)All Drivers = (Latest Updates from Lenovo)Biometric Device = Synaptics WBD(SGX enabled)    The device is working properly    Driver = 5.2.3515.26 (05-23-2017)

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RELEVANCY SCORE 67.2

This Latitude E5470 is quite new, but out of warranty, but the fingerprint has never worked properly.
It works sometimes, but mostly not. I've tried re-doing the fingerprint recognition several times, but it keeps telling me that it might need cleaning. I have to put in the pin number most of the time. Its terrible.
My 5 year old Vostro works fine, but this new laptop is really bad - this was an expensive laptop, I'm really disappointed.
It didn't work with Win7 and Win10. 
Any ideas on how to fix this.Should I reinstall the driver (how do I do this?), replace the fingerprint pad - anything else?Thanks
 

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RELEVANCY SCORE 67.2

Hello,
After installing Windows updates and Dell's updates, including the "Dell Data Protection" software, the fingerprint login option ceased working.
I tried configuring the fingerprint login via the DDP Console, but in the end of the process (after configuring the fingerprint) it says that "The biometric unit is not in the proper state to perform the specified operation". What does it mean?

It is worth noting, that the biometric device reads fingerprints (I'm able to add\remove fingerprints via the Windows sign-in options screen and via the DDP Console, until it says that there is an error as stated above).
OS: Windows 10 pro
Please advise.
Thanks in advance!

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RELEVANCY SCORE 66.8

Hi,I am suspecting a hardware failure, but wanted to check the forums first anyway.I have an X230 Tablet running Windows 8.1 Update. Fingerprint software 6.0. Was working fine (i.e. swipe to power on and log on to Windows and the Lenovo Password Mgr) until this morning. No more green light on the sensor, no function. Windows says that the fingerprint sensor is not available.It was still showing up in Device Manager, I uninstalled it as part of some troubleshooting and it's not being detected anymore now.Any ideas other than hardware?Thanks,SA.

A:X230 Tablet fingerprint reader stopped working

It sounds like hardware failure but try one more thing:
 
Reboot into BIOS setup (by pressing F1 at the ThinkPad logo screen).
Go to the security -> fingerprint menu.
There's an option about clearing the fingerprint sensor storage (or something like that).
What happens?
 
 

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RELEVANCY SCORE 66.8

After a Windows update, I can no longer use my finger print to sign in! It says "Your credentials could not be verified" after the fingerprint reader goes green and says "Hello <my name>" This is windows Hello with Microsoft live. If I try another (wrong) finger, the reader LED will go orange and will not even say "Hello" so I know the reader is working... but something broke after an update. I tried changing the group policy settings to allow biometric sign in, but I still get the error... Please advise, this is annoying!!

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RELEVANCY SCORE 66.8

I upgraded to Win10 last year. The fingerprint reader has been working fine since then. Recently it stopped. Device Manager says the device is working properly. SimplePass doesn'r report an issue. I'm still prompted for my fingerprint when logging into web sites. But the reader doesn't appear to be on. The light doesn't flash and my fingerprint isn't read. Device Manager lists the driver as: 1/7/20124.3.301.0 My SimplePass is: 6.0.100.276

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RELEVANCY SCORE 66.4

Dear forum,

I recently updated my Lenovo E320 Keyboard- and Mousedriver. Something went wrong during the update. After the reboot I could not login to my Windows Account because the keyboard and the mouse stopped working. Keyboard works fine when entering/changing settings in bios.

So far I have installed a second Windows 7 on my second partition because I though I would be to somehow install the drivers from there. But I have not succeeded doing that.

Plese let me know if you have any useful hints.

Thank you very much in advance.

Fizim

A:Keyboard stopped working after driver update - Windows login not possi

If you have an old PS2 keyboard laying around, plug it in and boot up. It should work. That will let you get to system restore using keyboard shortcuts, and you can use a restore point before the driver update was installed. Hopefully, that will bring back your USB keyboard and mouse. If the update caused the problem, I wouldn't suggest applying it again.

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RELEVANCY SCORE 66

I've now tried installing the Windows 10 Pro Creator's Update twice, and both times my fingerprint reader stopped working for Windows Hello. I just get "Your credentials could not be verified". I've tried uninstalling and reinstalling the driver (and I'm on the latest), removing and re-registering my fingerprint, and I've also tried the trick I saw suggested elsewhere of switching to a local account, then back to a Microsoft account. That works temporarily but as soon as I switch back to my MS account, it breaks again. I've rooted around the BIOS but everything seems fine. I have the same fingerprint set on startup and that still works fine; Windows just doesn't recognize it, either when it's passed on from the BIOS or when I try to do it again manually. Has anyone had this problem and managed to fix it *without* reverting permanently to a local account? I don't see why that should be necessary and it definitely isn't supposed to be. I have reverted back to the Anniversary Update both times because of this issue.

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RELEVANCY SCORE 63.6

Hi,

I recently installed Windows 10 Pro 64Bit on this Dell Latitude E5540 laptop but can't get the fingerprint working... 

I also installed the Dell data protection security tool for windows 10 (version: 1.6.1.1055,A14) from Dell E5540 Support and Drivers page.

Windows had already recognized the the fingerprint reader as Synaptics FP Sensors (WBF) (PID=003f) under Biometrics. But whenever I run the Dell Data Protection Console and try to register my fingerprint it always says:

"The fingerprint reader is not connected. Connect the reader."

The device is enabled in device manager and has no errors. It used to work fine when I had windows 7. Am I missing some drivers or software for Windows 10? I need the FP reader working ASAP.

Can anyone please help me out?

This has been resolved. See AFURSTER Posts below.

A:[Solved] Latitude E5540 - Fingerprint / Biometric not working Windows 10

Still waiting to hear back... I need to get the fingerprint reader working... :(
Is anyone else having issues with the fingerprint reader on their laptop?

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RELEVANCY SCORE 62

I have also hit this exact same problem: HP EliteBook 8540pWindows 7 Professional 64-bit SP1HP ProtectTools (sp59257)Validity Fingerprint Drivers (sp66915) Enrollment works fine. But when I go to unlock/login, my fingerprints are verified, but instead of logging in, it just goes back to the windows login user selection screen.

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RELEVANCY SCORE 62

Hi everybody!

I have a Lenovo Thinkpad x60s and just recently installed build 7057. Now it took some time but i finally got my fingerprint reader working. The only thing is when i lock my computer i have two choices my account and the fingerprint reader. Is it possible to make it so that when my computer comes out from sleep, only the fingerprint reader would show up

Thank you in advance....
Taftik

A:Tweakin windows 7 fingerprint login

Just keeping a thread alive. I've found no solution. The inbuilt windows fingerprint reader software seems as if it could be a lot more graceful than the old IBM add on, except that I have to make all these extra clicks at login, instead of just swiping my finger. If anyone finds a solution, or MS sees this and realizes it's dumb this way. . . .

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RELEVANCY SCORE 62

I can't find a way to use my fingerprint to login to the domain in Windows 8.1
It seems that Win8 is different that Win7 in terms of allowing for fingerprint domain login.  Based on what I found on another Win7 thread I did some modifications
and got this far in terms of fixing the problem:
In Administration Tools go to:
Local Group Policy Editor / Administrative Templates / Windows Components / Biometrics


 Allow  the use of biometrics
(the default is 'not configured') Allow  users to logon using biometrics
(the default is 'not configured') Allow  domain users to logon using biometrics
(the default is 'not configured')
After this the PC will ask you to ?Lock? the PC and follow instructions.  I keep restarting the PC but can't get it to work yet; I'm probably misunderstanding
something or missed a step.
 

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RELEVANCY SCORE 62

I have an HP 4540s, windows 7 professional 64,  with a fingerprint scanner that was working to login to windows.  Now scanning an enrolled fingerprint won't login, it just goes back to the windows login user selection screen.  The fingerprint scanner works, it will say that an unenrolled fingerprint is not verified, and will bring up the HP Protect Tools Password Manager if swiped with an enrolled fingerprint when logged in.   How can I fix the fingerprint windows login?  I have already tried uninstalling and reinstalling Hp Protect Tools security manager, Device access manager for HP protect tools, and Validity fingerprint sensor driver.  Hard reset did not fix.   

A:fingerprint verifies but won't login to windows 7

Hi Ock1,I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this here. Thanks.

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RELEVANCY SCORE 61.2

I finally got Windows 10 installed via the update method from Windows 7 Pro 64 bit.  But now I am unable to get the fingerprint scanner to work. It shows up in Device Manager as working okay and drivers installed. However in Win10 Settings, Logins, the option to enable the fingerprint scanner does not appear.  Now what? One of the prerequisites to enable the fingerprint scanner in Win10 is to first set up a PIN login, which I did. After that and rebooted  I was offered the PIN signin, which worked.  But STILL, nothing I could do would let me setup the fingerprint scanner in Windows login settings. It's as though there was no fingerprint scanner installed on the machine. I checked the HP Support website for an updated fingerprint scanner driver, but none was offered. I tried uninstalling the hardware in Device Manager. It appears under Biometric>Validity Sensor.  After uninstalling I made it search for new hardware. It found that sensor and reinstalled the drivers. It said the device was working.  But after reboot I am still unable to see an Enable Fingerprint Scanner choice in Windows 10 Settings>Accounts>Sign-in Options. The items in the right column in that section are Require Sign-In; Password; PIN; Picture Password; and Related settings. When I search Win 10 settings for Fingerprint Scanner, it provides a link that takes me to that Sign-In Options page, but there is no item for Hello or Setup Fingerprint Sign-in.&... Read more

A:Windows 10 - can't activate fingerprint scanner login

After much trial and error, I have finally found a way to get the fingerprint scanner on select HP laptops to work with Windows 10 ?HELLO?. First, one needs to verify that the machine has the required scanner. The scanner is usually already installed in Device Manager, but not recognized anywhere else. So, to check that the device is the correct one for this process to work, its ID should be checked in Device Manager. To do this, follow these steps:Click on the Start button and type ?Device Manager? and ENTER. This should launch the Device Manager.Expand the Biometric devices. You should now see an entry for the Validity Sensor (It sometimes has additional descriptions, but all we need is to ID the VALIDITY device).Double-click on the VALIDITY device to open its? PropertiesClick on the Details tab and select Hardware Ids in the Property entry box.If the device can be ?fixed? with the process detailed below, it will have a Hardware ID of: USB\VID_138A&PID_0007You can now close all open windows until you are back at the desktop.Nothing has been changed yet, BUT?if the Hardware ID matches the entry above, you are ?good to go? in performing the procedures below! Hopefully, the Hardware ID will match on your machine and you can now proceed with the actual download and upgrade procedures as detailed in the following stages: Stage 1 - DownloadFirst, we need to get the correct driver for Windows 10. This can be found at: http://catalog.update.mi... Read more

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RELEVANCY SCORE 61.2

My ideapad 710s plus was doing fine the past few days, but on today i realized that i cant log in using my fingerprint. PIN and usual password still works as usual. I even updated my BIOs . On device manager it said "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31) {Operation Failed} The requested operation was unsuccessful."I tried to update driver software but it said it has the latest.Can someone help?

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RELEVANCY SCORE 61.2

Hello! On my T550 I have problems with the fingerprint option. I have registered several fingers but when I need to log into Windows 7 no fingerprint logo appears (even though the light of the fingerreader lights up). I have to press Control Alt Del and only then I'm able to use the fingerprint option. Driver is up to date. Als other people at my office report this problem. Any advice is welcome. Thanks 

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RELEVANCY SCORE 60.4

Hello, my brand new Envy 17 laptop's fingerprint reader usually does not recognize my fingerprint and Windows 10 Hello locks me out from my machine. I can login using my windows password, but I want to login using my fingerprint. (This is why I bought this laptop.)  How can I change the three login attempts to more -e.g. to 5 attempts- in Windows 10 Hello login? Is it possible? Maybe in registry? I found the settings / accounts / sign-in options but there are no such option.Can someone give me a little hint how to change this?Thank you! 

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RELEVANCY SCORE 60.4

Hi,

I need some help trying to solve a keyboard problem. Anyway, Awhile ago my keyboard decided to stop working... i remember there was some kind of usb port exceeding limitations error so i rebooted the computer and the keyboard didn't work at all. So I tried the broken keyboard out on our other computer and it still didn't work (so i thought it must be something wrong with the keyboard) So i got my keyboard that works from the other computer and everything was working again. But then shortly after the working keyboard stopped working (but it still worked on our other computer). So now none of our keyboards will work on the computer, however the keyboard that was working will still work when the computer loads up (e.g i can press f12/f2/f8) but when i get to the login screen i cant type anything so now i can't log in.

sorry that was a bit confusing because im really sick and have a huge headache =\

any help?
 

A:Keyboard stopped working!! cant login!

First are all the keyboards you ended up using USB? have your tried a ps2 one.
Second you can always access the on-screen keyboard to log in, in the meantime.
Start>Programs>Accessories>accessability>On-screen Keyboard
 

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RELEVANCY SCORE 59.6

I'll start from the beginning, I was on the computer and the keyboard started acting funky. It wouldn't type letters in all the time and some keys wouldn't work. This has never happened before and it was working just minutes ago. I restarted the computer thinking it would fix it. I reach the login screen and to my horror my password doesn't work. I type it in 2 more times carefuly checking the number of letters(only shows dots on the screen) I figured my keyboard borked out and I click the sybmol in the bottem right to access the onscreen keyboard but when I click it, it won't open. I really panic now and shut down the computer and get into safe mode. Except I need my password to get in to it! Do I need to take it into a repair shop or what?

A:I can't login, my password has suddenly stopped working

You can try accessing the Advanced Boot Options menu. Turn off computer and restart and as Windows splash screen begins to load continuously tap F8. This will bring up the Advanced Boot Options menu. From here you have several options. You might try System Restore Option. This will restore important Windows files settings back to previous settings. This utility is easy to use and gives step-by-step instructions to revert to a point in the past called a 'restore point' to return your important files and settings.
 
Good Luck and post back and let us know.

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RELEVANCY SCORE 59.6

Hi,I just upgraded to Windows Insider 17074 and now the Fingerprint stopped working. (Error 31) in Device Manager (Windows is not able to load the driver)I already tired to reinstall Synaptics Metallica MOC Touch Fingerprint Driver for Windows 10 (64-bit) - ThinkPadAny idea? Regards Dirk

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RELEVANCY SCORE 59.2
A:Lenovo E450, I have lost PIN, password, and cannot access fingerprint too. How can login to Windows?

Sorry, but the Lenovo Forum rules forbid helping anyone circumvent Windows passwords, or any other form of security on computer systems, so you will have to try to remember your password/PIN.    

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RELEVANCY SCORE 59.2

Hello,
I have a curious Problem with a Fresh windows 10 Install (restore from Dell Media) and he Fingerprint Reader.
I installed all drivers inkl. Dell Security Tools. 2 Fingers are recognized in Software.
But after Restart from Windows, Login is only possible with PW or secure Question. When i then lock the laptop, login with finger print is available and possible ?!
Also when I then shutdown the Computer and re-power on, fingerprint login is also possible.
But when i press Reboot in Windows, the reader is again not available.
Also when the Computer hits standby and then is power on again, fingerprint is not available.

What can I do to get this reader always available ?

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RELEVANCY SCORE 57.2

i get the message every time i launch ie and can't do a thing with it.
Tried the following but error still popping up:
1- resetting the internet options from control panel/deleting browsing history etc.
2- restoring the system to an earlier saved point
3- deactivating/activating back ie from windows installed components

A site suggested to run internet explorer performance troubleshooter but didn't know where to find that...

My guess is a sort of malware but i am not sure, any help would be most appreciated.

Cheers
 

A:Solved: IE 11 stopped working - windows 7

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RELEVANCY SCORE 57.2

Windows7 Pro SP1 32 bit
Power ATX 12v MODEL:750 UB
BIOS Award F3 V600PG
500Gb HDD with Operating System
250Gb Photo storage drive
1Tb external usb storage drive
Gigabyte Motherboard H55M-D2H rev 1.4
Intel Core 3.2Gb i3 550
Memory 4096 = 3576 Usable
Nvidia GeForce GTS 450
Controller Intel 3400 2port ATA- 3B26
Wireless network TP-Link 150Mps PCI Adapter
Comodo Firewall
Avast anti virus
Hi all, I have a prob, its not stopping me from doing anything but I would like to know what is causing it in case it gets worse.
When I open Windows explorer and click on the drive letter in the left hand column to expand all the folders etc, but if I want to change a folder name I opposite click to bring the menu but I get a warning that "Windows has stopped working" has anybody any ideas? regards Robert.

A:[SOLVED] Windows has stopped working

Hi Robert,

Did this issue happened all of a sudden? When was the last time your computer worked successfully? Try performing a system restore and set the date to where your computer was working fine. Also, try running a virus/spyware scan on your computer. Please provide an update when you can, thank you.

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RELEVANCY SCORE 56.8

HI,
I'VE INSTTALED WINDOWS 7 PROF.ON MY PC. I M TRYING TO INSTALL WINDOWS7ULTIMATE BY CLICKING ON SETUP.EXE AN ERROR MASSAGE APPEARED SAYING: [WINDOWS INSTALLER HAS STOPPED WORKING] THEN I TRIED TO INSTALL WINDOWS 8 ON MY PC.. BUT THE ERROR MASSAGE APPEARED SAYING SAME THING [WINDOWS INSTALLER HAS STOPPED WORKING] AND ALL OTHER SETUP IN THAT DRIVE ARE SAYING SAME THING.....DON'T KNOW WTTD.....HHHHHHHHHHHHHEEEEEEEEEEEEEEEELLLLLLLLLLLLLLPPPPPPPPPPP!
I'M IN BIG TROUBLE NOTHING IS GOING TO INSTALL

ERROR
Problem signature:
Problem Event Name: APPCRASH
Application Name: setup.exe_Microsoft? Windows? Operating System
Application Version: 6.2.9200.16384
Application Timestamp: 5010a298
Fault Module Name: setup.exe
Fault Module Version: 6.2.9200.16384
Fault Module Timestamp: 5010a298
Exception Code: c0000096
Exception Offset: 000020f4
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
E:\Windows\system32\en-US\erofflps.txt

A:Windows installer has stopped working or setup.exe has stopped working

Hi,

Lets start here:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click 'Copy' - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the validation tool here in your next reply

Regards,
Golden

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RELEVANCY SCORE 56.8

All of a sudden, when I go to this one particular directory on my computer and try to scroll down the page, Windows Explorer shuts down and restarts. All is well until I get to the last page in the list of files. When I page down to that last page, I get "Windows Explorer has stopped working" and Win Explorer restarts.

This is so strange because from all I can tell, it's only that one directory. It has about 15 subdirectories/folders and then about 200 files listed below. I tried switching the order from ascending alpha to descending and it throws me out. I tried viewing medium icons - throws me out. I can open a different directory with 1700 files, and no problemo! What the heck?!?! It's just this one directory.

I've run a virus scan - no threats.

Please help me. Thanks so much!

Running Win 7 Home Premium x64
 

A:Solved: Windows Explorer has stopped working

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RELEVANCY SCORE 56.8

I have a computer at work the is on a Network Domain. Yesterday I was going to give the user Administrator Permissions so I could download the new Adobe Flash Player for her. I went to the server changed her to Admin permissions( 2003 Server) went to her computer and had her login. After I got done with the install I logged her off, changed her permissions back to what is was at the server and rebooted her computer, which is Windows XP Professional. When it rebooted I could not connect to anything through her NIC Card. The NIC card is a broadcom gigabit card. Help.
 

A:Solved: Internet stopped working Windows XP

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RELEVANCY SCORE 56.8

A Friend of mine has run into a problem with Windows Vista. Anytime he tries to view a jpg file, he gets a message "Windows Explorer Has Stopped Working". In the pop up window, there are two options: 1) Check online for a solution and restart. 2) Restart program. This fails to work nor does it come up with any solutions. I can click START/All Programs/Accessories/Windows Explorer and explorer runs perfectly good. I can go anywhere on the system and start any program. However when I click on a jpg file, I get the explorer error message. I can go into Microsoft Office and view jpg's with no problem. I've run just about every known anti-spyware, and malware program available. I've run Avast, AVG and Norton Anti Virus programs. Not one of them find any malicious programs, viruses, Trojans etc. This problem occurs every time you click on a jpg file without exception. I've tried everything I know to resolve this problem as well as a few others that have been mentioned with no success. I'm not all that good with Vista. I absolutely hate the program. If this can't be resolved, we'll have to consider removing Vista and installing XP. (What a job that will be). There have been no files or programs installed other than Windows Updates in the last month or so.

When I view the problem details, this what I get.

Problem Signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6002.18005
Application Timesta... Read more

A:Solved: Windows Explorer Has Stopped Working

I've came across a similar problem, it's usually down to malware that has been removed and has corrupted part of windows system, have you tried a windows repair? I've lost all my themes and image viewing from outlook due to a malware that i removed. Though it hasnt really bothered me, mainly because i know im moving to Win 7 once i've got time to do it.
 

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RELEVANCY SCORE 56.8

Recently, when I tried to search for any updates on the Microsoft Windows Update site, I get the following message:

-----Begin Error Message

The website has encountered a problem and cannot display the page you are trying to view.

[Error number: 0x80072F78]

-----End Error Message

I've read the Microsoft article for this error but I did not really understand what was causing the problem.

I am running Windows XP w/SP2.

Thanks!

Joseph

A:[SOLVED] Windows Update Stopped Working

I'm going to assume that you aren't on a network and point you to

http://support.microsoft.com/kb/836941

If that doesn't do it for you, post back as to what you don't understand or if you are on a network

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