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Black screen w/ cursor at login-Improperly reinstalling hd3000 driver?

Q: Black screen w/ cursor at login-Improperly reinstalling hd3000 driver?

I'm stuck. I have a Windows 7 Pro machine that boots to a black screen with a cursor instead of the login prompt, though if I tap some keys like enter and tab I'll get some blue squares where probably windows are appearing.

I can boot to safe mode and log in. I can then disable or uninstall the video adapter and boot into the normal Windows. But if I install the Intel drivers for the HD3000 integrated video, the black screen will be there waiting for me when I reboot.

I've tried with and without external monitors connected.

I've tried uninstalling the drivers from the programs and features menu (also selecting to completely remove the drivers), and I've uninstalled them through the device manager. I then reboot before installing the Intel drivers again. I've tried the version on Panasonic's website as well as the latest version from Intel's website. Results have been the same every time.

Are there registry keys left behind somewhere that I could try deleting? Perhaps some more thorough method of removal? Something more creative? All ideas welcome!

System specs:
Panasonic Toughbook CF53 (A)
Windows 7 Pro 32 bit
Intel 2520M CPU w/ HD 3000 integrated video
4GB RAM

This system has just been restored to a standard corporate image, so it's unfortunately as close to factory as it is going to get. System restore won't be an option since it has never been in a working state. Startup repair hasn't been an option due to the corporate full disk encryption that seems to make the disk unreadable at that point. I've tried but it fails and I can't find any drivers to use in the recovery environment for this BeCrypt Disk Encryption.

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RELEVANCY SCORE 200
Preferred Solution: Black screen w/ cursor at login-Improperly reinstalling hd3000 driver?

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 81.2

I have a lenovo laptop running windows 7, when I start my computer I get to the login screen put in my password and a black screen shows up with movable cursor. If anyone can please help I would very much appreciate it.

A:Black Screen with cursor after login...Please help

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RELEVANCY SCORE 81.2

Hi colleagues! I'd like to get some tips on how to get around this problem of "getting a black screen with a cursor" after login. Yes, I'm suffering the same problem since a week with Vista ultimate x86 running on vaio notebook with NVIDIA graphic card. Now the problem is I see explorer running in task manager processes but even stopped it and rerunned it but nothing appeared on screen except the black dead screen. How can I figure out this problem, I tried all the solutions that I read on forums like updating video card, installing KB.. smthng windows update, deactivating themes in safe mode and then entering, but the problem persists. And I login SOMETIMES when I'm lucky without but very often get this problem. I'll appreciate it if somebody could help get around this most common vista problem these days????

A:Getting a black screen with a cursor after login

hi shahkshmr,

hmmm...first disconnect all your external things...network..try the new forceware for the drivers...in safe mode maybe?
well first give us some specs

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RELEVANCY SCORE 81.2

My PC loads and after I log on, I go to a black screen with only my cursor. I am able to CTRL ALT DEL and reach the task manager however.

I've read about many people having similar problems to this with Vista.
Most people seem to be able to get around it by CTRL ALT DEL and File(run) explorer.exe, but this does not work for me, and the screen remains black.

I have also tried to run in safe mode, same thing, black screen.

Has anyone found another way to even reach the desktop? Any solutions aside from reformatting?

Any assistance is appreciated. Thanks in advance.

-Dynamic

A:Black Screen with Cursor after Login

Originally Posted by Dynamic


My PC loads and after I log on, I go to a black screen with only my cursor. I am able to CTRL ALT DEL and reach the task manager however.

I've read about many people having similar problems to this with Vista.
Most people seem to be able to get around it by CTRL ALT DEL and File(run) explorer.exe, but this does not work for me, and the screen remains black.

I have also tried to run in safe mode, same thing, black screen.

Has anyone found another way to even reach the desktop? Any solutions aside from reformatting?

Any assistance is appreciated. Thanks in advance.

-Dynamic



Hi Dynamic, welcome to the forum.

Have a look here;Repair Install For Vista
If this one tutorial does not help have a look at the links on the same page.

Pooch

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RELEVANCY SCORE 81.2

I'm in desperate need for help. I have tried everything I know of and still can't seem to get anywhere. I have an Hp envy dv6 running 8.1 x64. It boots fine to the login screen. After I login the screen goes black with the cursor only visible. I can access task manager through ctrl+alt+del so I was able to pull up Msconfig and reboot into safe mode with networking. During the first session of safe mode I ran malwayrebytes through hirens boot disk on a flash drive. It showed several adware nothing else. I ran ccleaner and cleaned those issues after a reboot back into safe mode. After a third reboot into normal mode I still get the same black screen. So I rebooted back into safe mode with networking but now it won't let me connect to anything. I tried to do a system restore before all of this and kept getting errors. So I searched for a problem similar to what I have going on and found a couple posts to follow what they did. Nothing has worked. Even tried accessing system restore in the advanced repair boot and still nothing. I ran Farbar so I have the log file for it if anyone is able to help. Thanks in advance!

A:Need help, black screen with cursor after login...

boot with UBCD, use the registry restore wizard to restore your registry back a week or two,
 
if that does not work, you can perform an entire system restore from the command prompt

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RELEVANCY SCORE 81.2

I'm in desperate need for help. I have tried everything I know of and still can't seem to get anywhere. I have an Hp envy dv6 running 8.1 x64. It boots fine to the login screen. After I login the screen goes black with the cursor only visible. I can access task manager through ctrl+alt+del so I was able to pull up Msconfig and reboot into safe mode with networking. During the first session of safe mode I ran malwayrebytes through hirens boot disk on a flash drive. It showed several adware nothing else. I ran ccleaner and cleaned those issues after a reboot back into safe mode. After a third reboot into normal mode I still get the same black screen. So I rebooted back into safe mode with networking but now it won't let me connect to anything. I tried to do a system restore before all of this and kept getting errors. So I searched for a problem similar to what I have going on and found a couple posts to follow what they did. Nothing has worked. Even tried accessing system restore in the advanced repair boot and still nothing. I ran Farbar so I have the log file for it if anyone is able to help. Thanks in advance!

A:Black screen with cursor after login..... Help

Here is my frst.txt log file. 
 FRST.txt   21.9KB
  1 downloads Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 11-02-2015 02Ran by SYSTEM on MININT-BM2HC58 on 13-02-2015 14:41:01Running from e:\Platform: Windows 8.1 (X64) OS Language: English (United States)Internet Explorer Version 11Boot Mode: RecoveryThe current controlset is ControlSet001ATTENTION!:=====> If the system is bootable FRST must be run from normal or Safe mode to create a complete log.Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/==================== Registry (Whitelisted) ==================(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)HKLM\...\Run: [SysTrayApp] => C:\Program Files\IDT\WDM\sttray64.exe [1425408 2012-07-24] (IDT, Inc.)HKLM\...\Run: [SynTPEnh] => C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [3053808 2013-06-06] (Synaptics Incorporated)HKLM-x32\...\Run: [StartCCC] => C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe [642216 2012-08-08] (Advanced Micro Devices, Inc.)HKLM-x32\...\Run: [RemoteControl10] => C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe [91432 2012-03-28] (CyberLink Corp.)HKLM-x32\...\Run: [APSDaemon] => C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe [60712 2014-10-11] (Appl... Read more

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RELEVANCY SCORE 81.2

Hello,
For the last few days, after I boot my laptop, it slowly makes it's way to the login page (much slower than normal) and allows my to login like normal. After login, the screen goes black and only the cursor is visible.

I've attempted a Safe Mode boot and it seemed to work quite well. Once I completed system restore I rebooted in 'normal mode'. Back to black screen after login and only the cursor is visible.

I managed to get Task Manager running and ended and re-ran explorer.exe to see if that made any difference. The process of starting Task Manager and simply running explorer took over five minutes. The laptop is severely bogged down yet there are no large processes running.

Upon leaving the computer idle on the black screen for ten minutes, it has managed to bring up the regular desktop display but at the speed it is running, it is near impossible to run anything. The time it took to write this post (on an alternate computer), ie8 still has not fully loaded.

If anyone has something constructive to help with any of a number of possible issues, please let me know. I'm ready to salvage the data and format the drive, it's about due for it anyways.

Thanks

A:Black Screen With Cursor after Login

Computer is an HP G60, can't get into the specs right now because it refuses to even turn on. Will post tomorrow.

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RELEVANCY SCORE 81.2

I just bought a refurbished Asus Q501LA from Amazon. I set it up and it was all working fine. Once I got to the login screen and pushed past there, if I try to adjust the laptop screen angle, the screen goes black. The only way to bring it back is to put the laptop to sleep and log back in (which usually makes it immediately turn off after getting past the login screen). The other way to fix it is to plug in the HDMI cable going to my TV. It only does this once inside the desktop. Every other time I can move the screen as much as I want, no problem.

This is really confusing and I can't figure out what it is. I have opened up a RMA with Asus to try to return it but ya.. If anyone has any suggestions, I am willing to try! As far as I could tell, it had the latest BIOS (version 212 I believe was on it).

Any help will be appreciated! Thanks!

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RELEVANCY SCORE 81.2

My computer is unusable when I log in because it just has a black screen with a movable cursor. I run in safe mode and it works. We tried system restore and it just keeps saying initializing and never does anything. It boots just fine, the black screen only happens when I log in. Please help. Thank you

A:Black screen with cursor on login

Restart the PC and press F8 during boot.

Once at the Advanced Options choose "Repair your Computer" if available.

Try running the start-up repair.

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RELEVANCY SCORE 80.4

I've searched all over for solutions to this. Upgraded to Windows 8.1 Pro from 8 through the Windows Store. Everything seemed to go smoothly. Updated graphics card drivers prior to install of 8.1. Now whenever I start up, I can log in, but then it goes to a black screen with a cursor. Ctrl-Alt-Del will bring up the task manager and from there I can access programs and get on the internet. So after maybe 5 minutes or so after opening a program (usually firefox) the Metro screen randomly loads. None of the store apps worked, though I was able to find a fix for that. Some of them still don't work right though. Am I better off just reinstalling 8 and waiting for them to fix it? Or is there a better way to upgrade from 8 other than through the store?

A:Black screen and cursor after login. Windows 8.1

I have the same Video card as yours. You might want to re-install the Video driver from NVIDIA website but use the Custom Install instead. On the next screen. put a check mark on "Perform Clean Install".

In addition, make sure you have the latest BIOS installed from your MB manufacturer.

Good luck !!!

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RELEVANCY SCORE 80.4

Trying to help a friend fix their HP laptop.

While these symptoms are similar (seen lots of "close but not quite"), I haven't been able to fix it, yet. Hoping not to have to nuke it.

System starts to boot. See the startup logo so I know there isn't a hardware problem.

After the startup logo/animation, screen goes black with just the cursor/pointer. You can see hard-drive activity so I know it is doing something. If I press the power-button, it goes to sleep. I can press keys like Windows-P and select through things like which display to choose, extend screen, etc. So again, Windows seems to be functioning. Even hooked up an external monitor and can move the cursor back and forth with W-P or the Fn key so video seems to work just fine.

Tried Safe Mode - same results. It lists all the drivers being loaded and then goes black-screen. I think the last one is usually disk.sys.

Tried a Startup Repair - it says there isn't anything to repair.

Tried Restore point - it says there aren't any restore points.

Tried Last Known Good Configuration - doesn't make any difference.

Tried VGA (640x480) more - nada.

I have booted from an install DVD and run chkdsk /f - nothing wrong.

Tried running sfc /scannow - mixed results. By itself the command says a previous restore/repair is in progress. I found a discussion where someone with a similar program used a bunch of parms and that gets around this error. However, after chugging for a while, I get the error "... Read more

A:Black Screen w/cursor after boot b4 login

Since I didn't get any replies and couldn't wait any longer and since every place I looked the answer boils down to a reinstall, I nuked it/over-installed Windows 7 and am rebuilding it.

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RELEVANCY SCORE 80.4

Hola... Well, A Vista issue..

A perfectly working Vista machine, on startup after login we go to a black screen with a cursor in normal or safe mode, thought it might be busy, but ran all night and never completely booted up, if ctl-alt-del, you can log off normal, and shut down or restart.

Unfortunately I was a MS dummie and never made a sys restore point, but beyond that this should not happen, and I am probally not the only one.

Any others with this issue and any resolve other than re-installing windows.

Thank you in advance.
 

A:Win Vista black screen after login, and only cursor

Call the OEM of this machine and see what they have to say.
Different OEM's are having different issues with their hardware.
 

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RELEVANCY SCORE 80.4

It started a morning a few days ago. When I login on any user, nothing shows up, not even a cursor. It's just black.
So I got into safe mode and disabled my graphics card (intel 965 integrated) and everything worked. So now I have my graphics card disabled, but I can't have the Aero effects or the screen resolution.

The driver installed is the latest one, and I have tried the Prevx fix and everything.
Also ctrl alt delete in the blank screen works (the blue menu shows up full screen)
but when I click Task Manager, it goes back to the black screen.

What should I do?
 

A:Blank Black Screen No Cursor After Login

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RELEVANCY SCORE 80.4

So I recently installed Windows X Yosemite transformation pack but didn't like it and had to uninstall. After uninstall it told me to press ok to restart . But when I restarted I couldn't see the logon screen. I tried moving my mouse pad and it would show the cursor but dissapear once movement stops, I've done some research and found this > https://support.microsoft.com/en-gb/kb/2756559
I believe this relates exactly to my issue but the workaround did not work. PLEASE HELP THIS IS REALLY URGENT D:

SYSTEM:
Windows 8.1
8gb ram
Nvidia gt 635m 2gb ddr3
Intel i5 3337u cpu with Intel HD 4000

Asus vivobook s550cm

Same thing in safe mode . I just see cursor appear and safe mode text in each corner

When I try reset PC it says
> unable to reset your PC. A required drive partition is missing

System restore
>to use system restore you must specify which windows installation to restore

Restart this computer, select an operating system and then select system restore


HELP PLEASE RLLY URGEN

A:Login screen black with flashing cursor

Hello,





You can use Startup Repair and the other tools on the System Recovery Options menu to attempt repairs or restore data from a backup



You can try to perform a startup repair, visit the link below to learn more:
How do I fix a boot (startup) problem?

What to do if Windows won't start correctly?

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RELEVANCY SCORE 80.4

Well my dad just brought me a computer from his business to repair, the problem is as i mentioned in the thread title; is a black screen after login with the mouse cursor. I've researched this problem and found that i had to start the task manager (ctrl + alt + delete) and either close down explorer.exe or start a new task which was explorer in the task manager.. My window backround appeared after i started the explorer and so did all my icon.. Everything looked fine so i restarted the desktop.. Same problem occured again, black screen with a mouse cursor... so i started explorer again in the task manager.. the problem is that the computer won't let me do anything.. because there no task running... I tried to go to the control panel and do a system restore but it gave me an error when i clicked on the control panel saying "no such interface was found" i tried downloading a anti malware program but the download failed because it was blocked.. I can't even go to the regedit.. nothing seems to be functioning..

And to make things worse my dad doesn't have the window 7 CD to restore it through the CD. what can i do?

A:Black screen with mouse cursor after login.

  
Quote: Originally Posted by cesar3594


Well my dad just brought me a computer from his business to repair, the problem is as i mentioned in the thread title; is a black screen after login with the mouse cursor. I've researched this problem and found that i had to start the task manager (ctrl + alt + delete) and either close down explorer.exe or start a new task which was explorer in the task manager.. My window backround appeared after i started the explorer and so did all my icon.. Everything looked fine so i restarted the desktop.. Same problem occured again, black screen with a mouse cursor... so i started explorer again in the task manager.. the problem is that the computer won't let me do anything.. because there no task running... I tried to go to the control panel and do a system restore but it gave me an error when i clicked on the control panel saying "no such interface was found" i tried downloading a anti malware program but the download failed because it was blocked.. I can't even go to the regedit.. nothing seems to be functioning..

And to make things worse my dad doesn't have the window 7 CD to restore it through the CD. what can i do?


UPDATE: I tried running it under window safe mode with networking it didn't work. My desktop couldn't even show up, I tried checking the disk (chkdsk /f) but it said i didn't have enough admin power or somethng like that. I manage to find a window 7 CD.. Going to see if i ca... Read more

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RELEVANCY SCORE 80.4

Please Help! I have a Black screen with cursor after login. Have attempted system repair/restore, safe mode and rebooting to last good Windows startup etc. Also I can't use CTRL ALT DLT. Only way to successfully get task manager is through CTRL SHIFT ESC. Please not I have the same issue even in safe mode.

When I get there I notice explorer.exe is not visible. When I try to run it it doesn't work. I get an error message saying "the application has failed to start because it's side-by-side configuration is incorrect. please see the application event log or use the command -line sxstrace.exe tool for more detail.

Not very educated with these things so would appreciate step by step guidance. Thank you.

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RELEVANCY SCORE 80.4

Today I tried turning on pc and run into a wall. After windows ends loading instead of user logging screen I get black screen with just mouse cursor.

Alt+ctrl+del doesn't work, trying to boot up safe mode ends the same, can't recover since windows can't see any recovery points.

I didn't install any new software before it happened except for windows installing some new updates.

Recently I had issues with windows updates causing shut downs and blue screens but nothing so serious I couldn't deal with it.

I've red couple of threads about similar problem and so far I found one that could fix the issue ( Windows 7 boots to black screen with cursor before login screen after - Microsoft Community)
the only priblem is when I try to set full power to all users i get this message: "No mapping between account names and Security ID's was done." and at this point I'm just stuck or I'm just mistaken thinking it might help.

If there is a way to fix it ( No mapping between account names and Security ID's was done.) with cmd (since it's basically the only tool I have access to), or if there is totally different way to deal with it, I would be very gratefull for any help.

A:Black screen on login with mouse cursor

  
Quote: Originally Posted by Daimio


Today I tried turning on pc and run into a wall. After windows ends loading instead of user logging screen I get black screen with just mouse cursor.

Alt+ctrl+del doesn't work, trying to boot up safe mode ends the same, can't recover since windows can't see any recovery points.

I didn't install any new software before it happened except for windows installing some new updates.

Recently I had issues with windows updates causing shut downs and blue screens but nothing so serious I couldn't deal with it.

I've red couple of threads about similar problem and so far I found one that could fix the issue ( Windows 7 boots to black screen with cursor before login screen after - Microsoft Community)
the only priblem is when I try to set full power to all users i get this message: "No mapping between account names and Security ID's was done." and at this point I'm just stuck or I'm just mistaken thinking it might help.

If there is a way to fix it ( No mapping between account names and Security ID's was done.) with cmd (since it's basically the only tool I have access to), or if there is totally different way to deal with it, I would be very gratefull for any help.


Hi there!

If you have a System Recovery Disk then try to do a System Restore from Windows Recovery Screen System Restore (Method 2) If that fails then try this Startup Repair - Run 3 Separate Times Also this one User Profile Service... Read more

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RELEVANCY SCORE 80.4

We have a WAN with several hundred DELL Optiplex towers running Windows 7 PRo. These PC's that are all on a single AD domain. For the past several weeks we have had several users per day who are unable to login due to a dark screen with a moveable cursor
before you can run CNTL, ALT DEL. The past few days this has increased to as many as 10 per day. Some we are able to restore and get working by running system repair, going to command prompt and copying the backup registry. On other PC's we cant boot to any
option and we can only re-image the machine. We are running the latest Kaspersky anti-virus and it has found nothing. We run also manage the systems using Kaseya. We have been saving and examining the corrupted config files but have been unable to find anything
conclusive. Can anyone suggest something I can install on my systems to help me examine this issue better? There is nothing in the event logs at that time I can see.    

Jeffrey Phelps

A:Black screen with a cursor before login to network

Hi,
A good system would not have this kind of issue, for your scenario, this issue occurred to most of computers, this comes to a conclusion: this should be caused by a common application in your environment, sometimes this would be by anti-virus software, you
may do some tests in your environment to narrow down the culprit.
If you have any feedback on our support, please click
hereAlex Zhao
TechNet Community Support

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RELEVANCY SCORE 80.4

After booting the computer and logging in I am at a black screen with a cursor, I can use ctrl+alt+dlt to open task manager. I am not able to open explorer.exe

I had problems with the Blue screen of death multiple times and ended up doing a complete factory restore on my computer. After the factory restore is when I encountered this current problem with the black screen.

I've seen numerous posts on this topic, but none have lead me in the correct direction since many of the solutions required being able to open explorer.exe

The black screen with cursor also happens in safe mode. Any and all help would be greatly appreciated and I will need it somewhat dumbed down for the instructions. Thanks.

Gateway - All in One PC - ZX4951
Windows 7 Home Premium

-Andrew

A:Black Screen with cursor after login - no explorer.exe

Hello and welcome Andrew as you are willing to reinstall then I suggest you do this
Clean Reinstall - Factory OEM Windows 7 make sure you pick the right version from the list of ISO's as the wrong one will show up as invalid width the activation code on your machine sticker.
To pick the right version see pic and as an advantage this will get rid of all the factory bloatware

You will of course need access to another machine to download that ISO - I use a disk but a stick will do I just prefer the disk myself.

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RELEVANCY SCORE 80.4

I have an HP dv9500t Intel T7300 C2D w/ 2 GB memory and Vista Premium. This has just started in the last couple of days after installing Trend Micro Internet Security. After boot up and entering my password on the login screen, the login begins with the colored Vista screen and the spinning circle (hour glass) and then will fade to black with nothing but the cursor visible. It will stay this way from anywhere between 1-3 minutes and finally will finish the login and the main screen will come up. It's very frustrating.

I have even uninstalled Trend Micro and it is still doing the same thing. Any known fixes for this problem? Are there any Vista updates for this problem. If anyone has had this problem and has a solution, it would be greatly appreicated. This laptop is only a month old!!!
 

A:Vista gets black screen with cursor after login

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RELEVANCY SCORE 80.4

I booted up my computer(HP Pavilion g6 Win 7 Home Premium) and everything booted up fine up until the login. I selected my account logged in and was met with a black screen and a mouse cursor that is able to move. I've already looked into this issue on YouTube and have already tried CTRL+SHIFT+ESC to bring up the task manage directly but nothing happens. When I try CTRL+ALT+DELETE it brings me to the options screen where I can select ">Start Task Manager" but the task manager doesn't show when I select it.

I've also attempted to restore my system to a previous system restore point but the only thing that shows on the list is from 1 point that brings me back to the same problem.

Another one I've tried is going into regedit.exe and editing the value under shell to be "explorer.exe" however nothing works and I'm still met with a black screen with a movable mouse cursor.

Anything else I can do? I don't want to end up paying for services.
 

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RELEVANCY SCORE 80.4

okay, so i finally removed this malware called double d but now i have a bigger problemmy login is fine, but another person (who owns cpu and uses it most often) gets a black screen with a white cursor upon logging in.This exchange of problems is horrible and I wish I never went about repairing it. I think this could have been due to combofixi also was unable to access the internet and backgrounds were changed following the usage of combofix (i was able to manually restore internet connection by simply adding in the default gateway which was blank)any help or insight would be greatly appreciated. Once again, login trouble is only for one user as I am using internet and typing this very message on my login for vista. i'll post the combofix log.ComboFix 09-08-10.06 - Josh 08/18/2009 17:04.1.2 - NTFSx86Running from: c:\users\Josh\Desktop\ComboFix.exeSP: Lavasoft Ad-Watch Live! *disabled* (Updated) {67844DAE-4F77-4D69-9457-98E8CFFDAA22}SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46} * Created a new restore point * Resident AV is active.((((((((((((((((((((((((((((((((((((((( Other Deletions ))))))))))))))))))))))))))))))))))))))))))))))))).c:\$recycle.bin\S-1-5-21-1400113804-1914402855-3429530994-500c:\$recycle.bin\S-1-5-21-2152478756-3922319563-605102323-500c:\$recycle.bin\S-1-5-21-3700753368-1022907414-2960024738-500c:\users\Robert McSparren\AppData\... Read more

A:Only 1 user with black screen with cursor upon login

Hello siennaimee,Please note the message text in blue at the top of the Am I infected? What do I do? forum.ComboFix logs should not to be posted outside the HijackThis forums and then only when requested by a HJT Team member. It is an extremely powerful tool which should only be used when instructed to do so by someone who has been properly trained. ComboFix is intended by its creator to be "used under the guidance and supervision of an expert", NOT for private use. Please read Combofix's Disclaimer. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.Please create a new topic explaining the nature of your problem in the Am I infected? What do I do? forum. Describe pop-ups and system tray or desktop icons that have appeared. Explain what is "going wrong" with your computer. Note any tools you have used and their respective results.If needed, we will direct you to our HJT Preparation Guide.Thank you for using BleepingComputer as your malware removal source.This topic is now closed. If you have any questions, please PM me or another Moderator.The BC Staff

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RELEVANCY SCORE 80.4

Hi all,

The wednesday before last (under 2 weeks ago) I bought a brand new HP Pavillion DV9574 laptop - the specs are:

Intel Core 2 Duo T7300 2.0Ghz Proccessor
2GB 667Mhz RAM
Geforce 8600M GS 256MB (Upto 1GB with Turbocache)
400GB (2x200GB) 4200RPM Harddrives
Windows Vista Home Premium 32-Bit

Now here's the problem - when I startup my system I get to the login screen fine, I select my logon, enter my password and hit login. It says it's logging in, then the screen goes black and I have a cursor - that's it. I can Ctrl+Alt+Delete, and if I logout using Task Manager, the second time I try to login it loads up fine.

What's going on here? It didn't do this before - when it did start doing it (last 5 days?) it was on and off (ie it didnt happen all the time) but today it's done it everytime!

I'm not sure when it started doing this exactly.

Please can somebody help me fix this!

Also, since i've bought the laptop it's slowed down, for example when logging in and trying to load a program it's got quite a bit slower. As i've mentioned, ive had it under 2 weeks and i've also run Virus and Spyware scans with AVG, Spybot etc, as well as defragmenting the hard drive - is there a problem or is it because I have a very slow hard drive? (Was fine when I first got it.)

Thankyou to anyone who can help me.

Regards,

Robin
 

A:Black Screen with Cursor on first Login Attempt - HELP!

Okay i've pretty much sorted out the slowing down problem ( was to do with Turbocache on graphics card.)

But the logon problem is still there.
 

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RELEVANCY SCORE 80.4

Hello all,

I had some memory issues with my computer recently (had to adjust the timings) and now that they work (ran memtest86+ for 8 hours w/o an error) Windows 7 can't seem to boot.

Alright, so the login screen is black only with a cursor, the at ease panel, windows 7 pro logo (center bottom) and shutdown red button in it's normal position. Although the at ease button and shutdown button don't display anything when clicked (but they do work, example: I can shutdown using the shutdown button). The same thing happens for safe-mode.

OK, here's the strange thing: when my external hard drive is unplugged it goes straight to the above screen. But when the external hard drive is on while the boot starts I just get a complete black screen. When I turn it off (during the complete black screen phase) it'll go right to the regular one above with the logo/cursor only.

I've also entered repair and tried to restore to a previous point but it's pulling the from the E: drive which isn't the drive I installed windows 7 on. If you couldn't guess the E: drive was the label for the external hard drive.

Please help and I appreciate any feedback. I'll be at work soon and will be able to respond quickly all day but I won't be able to adjust my computer. Thanks!

A:Black login screen, only a cursor Windows 7 x64

I'm having the same problem on my 32bit system.

try this

1. When you see the black screen and white cursor press CTRL+ALT+DEL
2. Select Task Manager
3. File > New Task (Run...)
4. Type explorer.exe

It's a temp fix but you'll have to repeat the steps when you machine starts up again.

Good luck.

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RELEVANCY SCORE 80.4

When i try to turn on my computer it boots up regularly, but after the "starting windows" logo is done the screen goes black with just a visible active cursor in the middle. The computer will not start in safe mode either, encountering the same problem.

This is leaving me with little options to explore the problem, but so far I've tried to repair the windows installation with no success, but i have created a temporary windows 7 OS on another partition.

Anyone know what to do in these situations?

A:Black screen before login, with cursor active

Please follow - Troubleshooting Windows 7 Failure to Boot

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RELEVANCY SCORE 80.4

I have a dell computer 64 bit and when i was going to restart my computer to download windows 10 again. It then said the installation was unsuccessful. After that, when i restarted my computer, i received a black screen with no cursor before i logged in. It would show me the dell sign then it would then go back to the black screen. Then i tried o press f2 or something else, but the only one f commands that worked were f8 and f12. I tried everything, this is my last resort
 

A:Windows 10 black screen with no cursor before login

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RELEVANCY SCORE 80.4

Ok I noticed this just the other day that after I type my password in to login it goes to a black screen with a cursor on it for more than 30 seconds before loading the desktop I believe this is due to drivers not properly loading but I do not know how to fix it! Hopefully someone can help me with this problem. Here is my ntbtlog showing the drivers loading when I login.

I am running Windows 7 Home Premium

ntbtlog:

Loaded driver \SystemRoot\system32\ntoskrnl.exe
Loaded driver \SystemRoot\system32\hal.dll
Loaded driver \SystemRoot\system32\kdcom.dll
Loaded driver \SystemRoot\system32\mcupdate_GenuineIntel.dll
Loaded driver \SystemRoot\system32\PSHED.dll
Loaded driver \SystemRoot\system32\CLFS.SYS
Loaded driver \SystemRoot\system32\CI.dll
Loaded driver \SystemRoot\system32\drivers\Wdf01000.sys
Loaded driver \SystemRoot\system32\drivers\WDFLDR.SYS
Loaded driver \SystemRoot\System32\Drivers\sptd.sys
Loaded driver \SystemRoot\System32\Drivers\WMILIB.SYS
Loaded driver \SystemRoot\System32\Drivers\SCSIPORT.SYS
Loaded driver \SystemRoot\system32\DRIVERS\ACPI.sys
Loaded driver \SystemRoot\system32\DRIVERS\msisadrv.sys
Loaded driver \SystemRoot\system32\DRIVERS\vdrvroot.sys
Loaded driver \SystemRoot\system32\DRIVERS\pci.sys
Loaded driver \SystemRoot\System32\drivers\partmgr.sys
Loaded driver \SystemRoot\system32\DRIVERS\volmgr.sys
Loaded driver \SystemRoot\System32\drivers\volmgrx.sys
Loaded driver \SystemRoot\System32\drivers\mountmgr.sys
Loaded driver \SystemRoot\system32\DRIVERS... Read more

A:Black Screen with Cursor = Slow Login

The first thing to do when registering with our forum (especially if you have an issue you want assistance with) is to fill out your system specs. This allows our knowledgeable members to assist you better with your issue. It is very simple to do: please follow these steps below

First click on UserCP


Next click on Edit System Spec


Now you will see various fields for different types of hardware. Don't worry if you have no idea what kind of hardware it is asking for or the brand you have as I will explain how to get Windows to list it for you. For now keep that window open

Now click on start and type msinfo32.exe in the search field and press enter

Now you should have a window resembling mine below


With this information in hand lets start to fill out the specs

System Manufacture/Model Number
As you see in my screen shot I have no listing due to my laptop being a custom build (I made it myself). For most people out there usually this will list a name brand like Dell and a model like 1525.



OS
OS or Operating System for short is the main program that drive's your computer...notable example here being the Windows Operating System developed by Microsoft Corporation. Notice that I am running Windows 7 Ultimate x64



CPU
CPU or Central Processing Unit (Processor) is the brain of the computer. Notice that I have an Intel Core 2 Duo T9300 2.5GHz



Motherboard
The motherboard is where all the hardware parts of the computer are connected to. Mine is... Read more

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RELEVANCY SCORE 80.4

hi i have a toshiba satellite laptop
and when i turn on the computer it starts
normal but when its about to get to the login
screen it turns black and only the cursor is present
and i tried to turn it off numerous times but no luck
and when its in safe mode it just says safe mode on the corners and in
the top center it says microsoft (r) windows (r) (build 6001: service pack 1)
please somebody help me! and its windows vista

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RELEVANCY SCORE 80.4

Having issues getting login screen to appear after windows starting.
After loading windows, it goes to a black screen with just the curser, moving the curser or pressing anything on the keyboard fades the screen a bit...
things i did:
safe mode: dose the same thing, cant get to login screen.
repair: did nothing..
waiting: nothing..

had movie on at night, woke up, computer turned off, booted up, this happened....

the windows cd loads up all good.
only option i c is formatting, but i cant loss what i have....

really need assistance

windows 7 home primium 64bit
laptop acer

posted on a 3DS..........

A:Login screen don't appear, only black background and cursor

Update: I did what I really didn't want to do and just installed windows with out formatting.
Made everything messy as fk but its all fixed...

Fml..

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RELEVANCY SCORE 80.4

My new Yoga 2 13 (I7  Hybrid Disk, Windows 8.1) frequently reverts to a black screen with working curser after user password has been entered at startup.The machine is working in the background and CTRL/Alt/Delete will bring up the menu allowing access to Task Manager etc.Shutting down and restarting eventually fixes the issue until the next time. Bios and patches are up to date.There are many reports of this type of problem for Windows 8 for all types of machines, but no one appears to have a definitive fix.I noticed that the machine starts correctly (at least it has not failed yet) if I unplug the Logitech wireless mouse dongle.Has anyone else had this scenario or similar?










Solved!
Go to Solution.

A:Yoga 2 13 Black Screen with Cursor after Login Wir...

I have the exact problem.I reset the computer 3 times this week and I have again the problem.My quest is the hard drive problem AVCarter wrote:My new Yoga 2 13 (I7  Hybrid Disk, Windows 8.1) frequently reverts to a black screen with working curser after user password has been entered at startup.The machine is working in the background and CTRL/Alt/Delete will bring up the menu allowing access to Task Manager etc.Shutting down and restarting eventually fixes the issue until the next time. Bios and patches are up to date.There are many reports of this type of problem for Windows 8 for all types of machines, but no one appears to have a definitive fix.I noticed that the machine starts correctly (at least it has not failed yet) if I unplug the Logitech wireless mouse dongle.Has anyone else had this scenario or similar? 

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RELEVANCY SCORE 80.4

Hi, 
 
Today my Sony Vaio VPCEB2C5E laptop with Windows 7 Home Premium started showing a black screen for up to 10-15 minutes every time I log in. This happens in safe mode too. The boot up until the login screen is fine - takes about 15 seconds as I'm using a new SSD. I find that I can open the task manager. Sometimes explorer won't close in the Task Manager, no matter what I do, but after 10 minutes everything works fine. Other times I can kill the explorer process and re-open it with run and then things are back to normal. Whatever happens, once my taskbar eventually loads, everything else seems to be running fine.
 
When I last rebooted my laptop a few days ago the laptop rebooted fine. The only thing which I recall changing in the last few days is sharing a couple of folders on my home network, and a Razer mouse driver updates.
 
 
I've been doing quite a lot of googling around the issue and trying out various solutions.
 
Things I've tried so far:
Malwarebytes scan, Panda and avast antivirus scans
Performing a "clean boot" (disabling everything except microsoft services using msconfig)
sfc /scannow
chkdsk c: /f
chkdsk c: /r
Removing all network drives
 
I had a look in Event Manager to see if I could see anything obvious, and it said that the Panda Antivirus Protection service was taking a very long time to start, so I uninstalled Panda and replaced it with Avast. This had no effect.
 
I also just did a system restore to a point s... Read more

A:Black screen with cursor for 10-15 minutes after login

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis

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RELEVANCY SCORE 80.4

Hey everyone.

I did a bit of research and this seems to have been an issue for a while, or has been in the past. Was upgrading to windows 10, I first had to restart my pc cause it was initially stuck on that preparing to install problem with the green bar being stuck around 25%.

It then got through that and began the installation process with the big circle and rebooting process. However around 91% when I last looked at it it was just black screen, this stayed this way for about 3-4 hours. I then decided to reboot the pc and it has now booted to the login screen. Is this a known bug or could there be a possible issue?

The problem seems a bit different as some people I saw have had to fall back on PC restore points etc. So not sure if it installed or what could be the problem.

Also side note, I upgraded my pc when windows 10 first publically released, but rolled back because I had about 5min shutdown times. So not sure what is going on and any info would be greatly appreciated!

Thanks!

A:Black Screen of Doom but Booted to login screen (no cursor just blank)

I never had a problem upgrading like you've experienced but I experiencing Windows 10 upgrading process is the longest time taken ever compared to previous versions. It took me 1 hour+ to finished.

Play around a little bit to get used to it then did a clean install. No problem arise, seems working fine.

The point is, problems always happen after upgrading, to solve it just perform installation from scratch (clean install).

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RELEVANCY SCORE 80.4

Hi, I have an office desktop pc (HP COMPAQ ELITE 8100) running 64-bit Windows 7. I was manually running Windows update and manually updating some of my drivers when the pc suddenly turned itself off.

I turned it back on and now it doesn't get to the login screen anymore. It just displays a black screen with a movable mouse cursor although I can't really click anything or even press any keys on the keyboard.

I tried loading into the recovery environment but it only gives me the option to restore my hard drive to factory settings, which I don't want since I have lots of important files in it.

I've searched around the forums but I can't find a problem that is EXACTLY like mine.

By the way, my pc is on a dual boot mode with an Ubuntu 11.10 and that is how I'm able to access this forum right now. The dual boot was set-up by the employee that I replaced so I have no idea how this is set-up.
Any help would be appreciated!
-Ron

A:Black screen with movable mouse cursor before login screen appears

Firstly, boot into the Linux operating system, and then create a backup of all important files and data.

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RELEVANCY SCORE 80

The issue started a few hours ago when I was playing League of Legends, specifically when the game has finished its loading and crashed to Desktop which is a common problem on my laptop. As usual I would restart the game, but before I could do that explorer.exe crashed, my entire Desktop has turned to the familiar transparent whitish filter before the "Explorer.exe has crashed" message popped out, which was peculiar at the time because this is the first time it had happened.

So I allowed the program to restart, it didn't. So I shut down via holding down the power button and rebooted the laptop. It went into Startup Repair, and did its automated repair, so I let it repair while I did my stuff. When I returned, the repair had completed and it booted the laptop into the infamous Black Screen of Death with a movable mouse cursor. This is right before I could log on to my user account, and I decided to search for solutions initially on Google using an available PC.

Most of it didn't work, for starters, booting up to Safe Mode, Safe Mode with Networking and Last known Good Configuration brought me to the same movable mouse cursor with black screen combo. Safe Mode with Command Prompt has the same problem, and the Command Prompt does not appear.

After which, I accessed the Repair menu with the F8 button right after the BIOS loads and tried every option. First, Repair Your Computer did not work as it couldn't find any problems after the first initial repair it did. Syste... Read more

A:Black Screen of Death with Mouse Cursor before Login Screen

having the same problem here on my toshiba satellite L655-1je laptop. did everything srwalpha did but to no avail. hence, bumping this up for help pls...

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RELEVANCY SCORE 79.6

i have dell xps 15 with 6 gb ram and 500gb hdd win 7
the probleam is that 7 days ago suddenly my system crash and when im trying to star it back it showed black screen with cursor on it.

i have tried various kinds of thing
( recovery ) but they dint work.

lastly i was reading on internet this might be because of some sot of virus or malware...sooo i connected my laptops hdd to a desktop and found c drive partition is not working so checked the properties and found that the properties have been deleted so i give c drive all permissions.

after that when im trying to fix back the hdd into my laptop it is showing BOOTMGR IS MISSING

i have tried to boot from dvd but it dint work
i have tried to boot from USB but it dit not work as well
i have tried to boot from use by using ubuntu but it did not work as well

i have been using laptop from 4 years and never ever needed to format it.....i am very frusted now because of all these...

plzzzzz help

A:black login screen with cursor and then bootmgr is missing

From the DVD, did you get a "Repair your Computer" option?

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RELEVANCY SCORE 79.6

Hi,
 
There could be 2 causes for this problem:
 
The NVIDIA graphics card is updating itself during sleep mode. 
Solution:
 
1. Boot into safe mode.2. Go to device manager – display adapters – double clicks on the graphic card driver
3. Select “Driver” tab, clicks on the “Roll Back Driver” button.
4. Restart, done.
To avoid this problem to happen again, turn off the NVIDIA automatic update feature.
Go NVIDIA control panel -> Help -> updates, select “Preferences” tab, uncheck the “automatically check for updates”.
 
 
A windows update could be the problem
Solution:
1. From the Start screen, type 'reset' to open the Search charm, and then select Remove everything and reinstall Windows from the search results.
2. Under Remove everything and reinstall Windows, click Get started.
3. On the Reset your PC screen, click Next
4. If prompted, insert your Windows 8 installation disc or recovery media.
5. If your computer has more than one drive installed, you must select whether you want to reset only the drive where Windows is installed, or reset all drives. Make your selection, and then click Next.
6. Select Just remove my files, Then click Next.
7. On the Ready to reset your PC screen, click Reset.
8. Wait while Windows resets your computer. This might take awhile, and your computer will restart... Read more

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RELEVANCY SCORE 79.6

Hey guys this is my first post in need of ALOT of help. Well here's my story I shut down my computer one night turn it back on and it does everything regularly and then after windows boot up the login screen is completely black with the mouse cursor. I've searched everywhere and the thing that might help is last know good configuration tryed it same thing.

Or even other methods that help PLEASE I dont want to spend 300 dollars to fix it (I don't care if I lose all of my saves and pictures) I just want my computer with windows 7 back

A:login screen is completely black with the mouse cursor

Hi Ejoe -- You won't have to spend anything, we will get it going. Just hang with us. == Does it get to the Windows screen with the logo? Did you install anything new the night before the problem? Was your computer purchased at a store and it already had Windows on it or did you build it? What version of Windows 7 do you have, Home Premium, Professional etc. and 32 or 64 bit? Thanks,

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RELEVANCY SCORE 79.6

I've been handed a Vista Home Premium laptop to mend and whilst I've got it going, I'm posting this to share my discoveries for what seems to be a not uncommon problem. I must say that having read lots of other posts on this subject, my 'solution' may not be the one relevant to anyone else.

I'm not explaining all the details as I would do normally because if you need them explaining then perhaps this post is not for you!

The problem was that on boot up all looks well but having logged on, the user is presented with a black screen and a cursor which can be moved. There is also disk activity but it never gets any further. Ctrl/Alt/Del won't even bring up its menu.

Booting into safe mode and logging in gives the safe mode screen (safe more in the corners) and a cursor but nothing else - no task bar, etc. This time Ctrl/Alt/Del will bring up a menu but selecting Task Manager apparently does nothing.

Having used Linux tools to make sure all was backed up I ran a chkdsk on the drive (removed it and ran it on another computer) but nothing showed up.

I then booted into safe mode with command prompt which worked! - at least, in part. I was given a command prompt window so was able to try and run things. rstrui and explorer appeared to do nothing, though trying rstrui again gave the message that it was already running.

I was able to access a memory stick and also able to run Process Explorer which showed that rstrui and explorer were indeed runn... Read more

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RELEVANCY SCORE 79.6

The boot sequence takes too long (black screen during startup for almost 1 min). It seems there is an issue with the switching between these two boards.
Is there any way to keep a low power consumption, keeping the option to use both cards and remove the long black screen ?

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RELEVANCY SCORE 79.2

Apologies if this is in the wrong section.

I have a Dell Inspiron 1750, and the owner said that his son installed BearShare and it's been giving him complications. He told me it sometimes freezes when he tries to start the computer, and has to give it a hard shut down. I (hopefully) removed BearShare with Malwarebytes and MSE, yet I can't seem to find why it's not letting me boot up regularly.

It boots into safe mode fine, and I can access everything from there, but when I try to restart into regular mode, it just hangs after 'Starting Windows' with a black screen and active mouse cursor. I've tried various tutorials from searching "black screen, active cursor", "laptop frozen after starting windows" etc, but nothing that I try works.

After a few hours of research I keep seeing the reoccurring phrase 'shell', I believe it's not being loaded correctly or at all. I've tried a fix by Prevx that said it would fix the black screen to no avail.

But here's the funny part. Sometimes it boots to Windows fine and everything acts as it should. There's been several times I was about to call the guy and tell him that the laptop is finished, but I hesitated and restarted just to see if it was fully fixed.

Vid: Dell - YouTube

Let me know if I need to post further information.
-Dustin

A:Black screen, cursor active before login screen.

I would try some more scans to be sure
Anti-rootkit utility TDSSKiller
Windows Defender Offline
run some hardware tests
RAM - Test with Memtest86+
and when you can get it to boot
Disk Check
a system file check
SFC /SCANNOW Command - System File Checker
and have a look through these handy tutorials
Troubleshooting Windows 7 Failure to Boot
Startup Repair
and if all else fails
Repair Install

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RELEVANCY SCORE 79.2

Hi there, I hope everyone is well.

I have a strange issue that started happening recently. System restore doesn't help as it happens with multiple machines.

I have a lobby display running from TV via HDMI to EXTRON to Ethernet and back again to the computer in the server room. I have had this setup for a little over a year now working just fine. We recently got a new computer (We lease) for the lobby display and after setting it up, I only see a black screen with a white cursor. I have troubleshot this a little too much that I am now not sure if it's a windows update, video card update, or possible the EXTRON. However, when hooking up a laptop it works just fine as it should.

Please note that I can see post boot and the CTRL ALT DELETE screen just fine, but once logged in I just see cursor. If someone moves cursor I can see it from the lobby display. If I uninstall the video card driver I see everything perfectly fine but when running presentation it's not focused for obvious reasons, so I can't leave it like that.

I have used a Desktop with AMD and latest drivers as well as down graded drivers, issue still is present. I use an older nvidia card FX570, same deal with drivers, still the issue is present. I use a new computer with a new nvidia card, and it works. but unfortunately we do not have any of those available and that's a really expensive machine.

here is where it gets even more strange;
If I hook the computer up directly to the TV and not behind the extron devi... Read more

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RELEVANCY SCORE 79.2

Hello. Recently had a virus and have been going through the steps here on bleeping computer to help get rid of it. The last thing I was told to do was run the farbar scan tool and to copy and paste a code and hit fix. Upon doing so the computer prompted for a restart. It now won't get to the log in screen. I've tried booting in safe mode and I've also tried last known working configuration as suggested and nothing has worked unfortunately. I was told to come here. Hopefully something can be done. Thanks a ton.

A:Windows won't get to login screen, black screen and cursor

Tap F8 at boot and select Repair Computer from the Advanced Boot Options. Do a System Restore to a date just before the problem. 
 
You cannot do the above and if you have another Windows 7 computer create a System Repair Disk. Boot and try a System Restore to a date just before the problem.

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RELEVANCY SCORE 78.8

I really need some help! My laptop was working fine yesterday but the other day I opened the laptop and before the accounts sections there was this black screen! I can't do anything, please help me and please don't suggest the ctr+alt+del cause I already tried and nothing happened I also tried the sticky key method that failed too. Please help me ;-;

A:Dell Inspiron black screen with mouse cursor before login

If you reset/power on the computer does the normal Dell screen appear, or does it look like it powers on but with a black screen? Or is it just a black screen once Windows loads?Also what model is your system? If it does power on but the screen is just black, you could try using an external monitor. Best regards,Brad

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RELEVANCY SCORE 78

I realize that there are many threads with this title, but as far as I can tell, my case is unique.

The computer I use is an e-machine ET1331G. Specs are: 6 gig ram, 700 GB hard drive, Windows 7 Home Premium 64-bit

So, there was an instance in which I shut down my computer by holding the power button, due to a problem with windows update being stuck on the first update if I tried to shut it down normally (I did the microsoft fix program the other day, but the thing crept back up and I didn't feel like doing it today).

When I tried to restart the thing, it would lose the video feed into the monitor. I popped my case open to see that the graphics card I installed (a Nvidia Geforce 9500GT) had gotten really hot and I took it out. I went to the PC's integrated graphics card but all that accomplished was getting a black screen with a cursor on it.

Safe mode works perfectly fine, but the normal start up doesn't at all.

I tried start up repair to no avail, I have scanned my hard drive with chdsk with no errors found, used sfc/scannow with no errors found. I have tried to fix windows update with the fix it program in safe mode, but it can't seem to fix it at all, in fact, windows update doesn't open in safe mode (but this could be normal for all I know).

A:Login replaced with Black screen with cursor, safe mode works

Black screen after login, cruiser still works,
http://social.technet.microsoft.com/Forums/en-US/w7itproperf/thread/d47aece7-5e12-46ec-8d3e-e8671730a7ce
Clean boot,
http://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html
Troubleshooting for win-7,
http://www.sevenforums.com/tutorials/220165-troubleshooting-steps-windows-7-a.html

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RELEVANCY SCORE 78

I have recently encountered a problem with explorer.exe. A black screen with only mouse cursor appears for long time after login to my ID, it takes approximately 7 to 10 mins before the desk top loading up.

Anyway every time I now logon I have to press 'Ctrl-Alt-Del' and then open Task Manager, and run a new task 'explorer.exe' and everything is loading quickly. I'm just wondering why it keeps doing this?

Thanks, all help is appreciated,
Val

A:A black screen with only mouse cursor appears for long time after login to my ID

Can you boot into safe mode? If you can try SFC. Also if safe mode works try a clean startup.

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RELEVANCY SCORE 78

Hi All, As the title states - New Windows 10 Update is not letting me access my desktop after I login to my account. I am just staring at a black screen with my cursor on it. I have tried to open up task manager, but nothing happens.  Any suggestions? Help would be greatly appreciated!Mike

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