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Safe mode doesn't allow access to admin and user profiles after scam.

Q: Safe mode doesn't allow access to admin and user profiles after scam.

A couple months ago my friend fell for a Microsoft call scam.  She let them in remotely.  I have been trying to help her get rid of whatever malware or ransomware there is.  When I boot normal it gives an error that the Desktop is unavailable and locked.  When I boot to safe mode it says it could not log into the user accounts profile. I added the admin login but I still can not change anything in user accounts.  I have tried the Kaspersky Rescue Disk 10, Malwarebytes, Super antispyware, and CCleaner, nothing has changed.  I can still recover her personal items in an old data folder the scammers saved, but I would really like to recover the computer.  Any help would be appreciated.

Preferred Solution: Safe mode doesn't allow access to admin and user profiles after scam.

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A: Safe mode doesn't allow access to admin and user profiles after scam.

Hello, can you repost here for a deeper look. Start at step 6.Please follow this Preparation Guide and post in a new topic.Let me know if all went well.

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I have two users on my laptop but only one with admin rights.  It now won't logon (user profile service service failed)Tried to boot in safe mode - won't work (missing files?)Tried HP recovery manager - won't work as it needs the admin account to access itNo windows disks as its a HP productCan't download windows to reinstall as it's a HP productLaptop was bought in US 7 years ago so no chance of supplier support (Live in UK).  I realise I need a new one but I'd still like to access the photos etc.  I will have backed up most of them.  Is there anything I can do? Am I forced to buy discs from HP? and will that even work? I'd be very grateful if anyone can see a way to resolve this.  

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I can get to safe mode ok but when I click on the admin. It doesn't do anything. I did notice the lights did blink a few times but it won't allow me to access it. I could get in before.
I've ran tons of scans and nothing comes up. It also seems to take forever the first time I connect to the internet. After that it seems ok.

Any help please
I've had this problem for a wile and couldn't find anything on google that would help


A:Solved: can't access admin in safe mode

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I cannot find the solution to this anywhere for months now. I've had to do a clean reinstall of my win xp HE. My old user account has dissapeared from user accounts. its still in win explorer is "documents and settings" but every time i try to access it, it says access is denied. Also tried doing so in dos, and with other various programs. I've managed to get the files from within the folder using "getdataback for ntfs".
Would appreciate it if you could help me.

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I was working on a computer running Windows XP SP3 remotely last night and I needed to boot the computer in Safe Mode with Networking and then access it again. I opened up msconfig and configured it to boot in Safe Mode and I checked the networking box. I read a few articles and thought that this wouldn't be a problem, but it should have occurred to me that when in Safe Mode, Remote Desktop wouldn't work.

Anyways, this morning the employee came in and sat at her computer (which was still in Safe Mode with Networking). She logged in and read my email and we tried to think of a few ways to get the computer out of safe mode (She did not have admin credentials and there is no admin at her location). She was able to use TeamViewer on her computer because it was installed previously, LogMeIn did not work. I was able to log in the computer with TeamViewer, but her user account is logged in, and when I try to run things as an administrator it says I do not have valid permissions. I have tried with my domain admin account and the local admin account, but I think the OS never had the Admin account set up properly, because it keeps rejecting my credentials.

Anyways, I'm kind of dead in the water. I can run cmd as a basic user, and I can't figure out how to get into msconfig to tell it to boot normally.

Oh, and I did have her reboot the computer and press F8 and set it to boot normally. It still went into Safe Mode.

A:Stuck in safe mode with networking - can't access anything as an admin

Hi! See if the following may provide a clue as to your problem.

Xp activated in Normal and safe mode, but not in safe mode with networking: http://www.tomshardware.com/forum/267926-45-activated-normal-safe-mode-safe-mode-networking

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I am working for someone and using their computer. I have accidentally infected this computer and do not have access to the Administrator account to change/revert things. I am in safe mode now and can access the internet. I have tried calling places like Symantec to get help over the phone and there is not much they can do without admin access. I will post the DDS log at the end. The GMER was not able to scan my computer, most likely because of the infection.

I apologize, I do not remember the exact names of the infection or the "antispyware program" that was running after. The virus started with an S and sounded like syndavi. The "antispyware program" was called AntiSpyware _______. I have Symantec Endpoint protection on this computer. I can restart out of safe mode to find these but I would rather not make anything worse as it is not my computer. Is this possible to fix without admin access? Will pay well if it is able to be resolved. Thank you so much for your help!
DDS (Ver_10-11-27.01) - NTFSx86 NETWORK
Run by vevans at 13:00:33.75 on Fri 12/03/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2013.1367 [GMT -5:00]

AV: Symantec Endpoint Protection *On-access scanning disabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}

============== Running Processes ===============

C:\Pr... Read more

A:Infected with no admin access, running in safe mode now

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the resu... Read more

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Hi There,

I'm running WinXP SP3. For the last few days, I've only been able to access the internet when I'm in safe mode and logged on as the administrator. I've tried multiple browsers. I've run a virus scan (ESET smart security), and I'm clean.

I followed the instructions to "ping" and then tried the Stack repair instructions. The results are posted below.

Any suggestions?

Thank you so much for your help!!!!!

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Rachel von Hindman>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : RACHEL
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Cont
Physical Address. . . . . . . . . : 00-21-70-BE-A0-54

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1505 Draft 802.11n WLA
N Mini-Card
Physical Address. . . . . . . . . : 00-1C-26-AC-E0-AA
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . :
Subnet Mask . . . . . . . . . . . :
Default Gateway . . . . . . . . . ... Read more

A:Solved: Can only access internet as admin in safe mode

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I'm using Windows XP Professional.

I am not able to log back into my Administrator account. I'm stuck in a limited user account and though my Administrator account is set w/o a password, I still can't login, even through my computer's Safe Mode (which is was the Dell service person suggested).

This problem occurred yesterday while I was trying to eliminate the login screen from my computer's startup. Initially, I used a tip from Annoyances.org by entering "control userpasswords2" in the Run menu and turning off the "Users must enter a user name and password to use this computer" option.

It didn't work, so I tried the second solution that Annoyances.org listed. I installed TweakUI, opened it, expanded the "Logon" branch, clicked "Autologon," and then turned on the "Log on automatically at the system startup" option.

At some point in this process, I also created a new user account but realized later that it was only a limited account. This may or may not have to do with the problem. I also may have deleted another account from the computer that had Admin capabilities. But as of now, I am stuck in this limited, non-Admin account because it's the only account that has a password. When I try to log into my Administrator account (w/o a password, as I've always done), I get this error:

"The system could not log you on. Make sure your User name and domain are correct, then type your... Read more

A:Can't access Admin account even in Safe Mode (TweakUI the problem?)

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I have an external drive which I'm trying to reuse as a storage only medium. It's a usb drive on which at one point I managed to install a limited version of windows xp,to run on my first netbook (which I no longer use). I have put other stuff on the drive so I don't want to format it, but there are two files I can't get rid of.They are macromedia flash files. (ocx and exe). I tried taking ownership, running cmd adminstrator, going into safe mode with command prompt, and running admin powershell. I can see the attributes - A and R but I can't change them. I've also tried deleting them via filemenutools delete locked files, but that does not help me either. I want them gone, can anyone help me? I've read one other post where the OP had the same problem, but his problem was solved because his antivirus program eventually decided his file was a virus and got rid of it. So it is possible, but I can't find what to do. I guess it's not a big thing but it bothers me that I'm not able to remove these files no matter what I do. Help would be appreciated...

A:access denied when I delete files in safe mode admin

I would just reformat it personally. Start from a clean slate.

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I have no idea what is up! I have no access to user profiles, search doe not work. Cannot access hardware settings. I have no viruses or infections. I don't know where to start! I get crackling from my speakers. What is going on? My desktop is possessed!

Dell Dimension Desktop 4700
Windows XP Media
Please someone rescue me.

A:Solved: No access to user profiles, hardware profiles, search.. something is really wrong!

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I received a message that I had logged into a temporary account and in order to save my work I had to change users.

The problem is: I cannot do ANYTHING. If I log off and try to log on as a different user, the only active icon is my regular account (david) and the ADMIN icon is grayed out. I cannot access User Accounts; I cannot log into Safe Mode; I cannot access msconfig.exe; I cannot do a system restore, I cannot change anything in REGEDIT; I cannot install a program.

For almost anything I try to do, I get a window that says, ?Do you want to allow XXXX to make changes to your computer?? and the ?YES? button is grayed out.

There are six temporary user accounts. Five are empty, the sixth one appears to be the one I?m logging into. When I log off and try to switch users, the sixth one does not have an icon.

I have a SATA USB drive attached that has some of my programs. Now, when I boot, Windows usually does not recognize it. Sometimes, it does. When it does not, I can access many of the programs on it by going to \users\david\desktop\startup. David is my user name

I downloaded and burned a "Windows 7 Rescue Disk 64 Bit" CD, but it appears to be the same thing as the Windows installation CD. I have not doene anything with it. -- I don?t want to re-install all of the applications (like Office, Firefox, and Thunderbird) on the C:\ drive.

I've downloaded, burned CDs, and looked at 11 "rescue" CDs, but haven't f... Read more

A:can't access User Accounts or log into Safe Mode or change anything

Hello Davicolb,

I'm sorry to hear you're experiencing this and let's try to resolve it as soon as possible.

For troubleshooting steps, please follow the instructions listed on this following link:
A temporary profile is loaded after you log on to a Windows Vista-based system

Does the issue then still occur?

Thank you,
Vinny Buxton

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Hiya all. Common problem user profile service failed the log on but I can't access safe mode to fix. Wireless and USB cabled keyboards won't go into safe mode by clicking f8. Have tried pressing the shift key during restart. Have tried loading 7 installation disk during start up and will not load the disk. Any ideas?

A:User profile service failed the log on. Can't access safe mode

Try booting the Win7 disk or System Repair Disk provided in Troubleshooting Windows 7 Failure to Start to run Startup Repair a few times. You'll need to get your keyboard to boot a disk via the BIOS Boot Menu key.

If it flatly won't boot the disk which you've confirmed will boot in another PC, reset the BIOS to defaults using one of the methods here: Clear CMOS - 3 Ways to Clear the CMOS - Reset BIOS .

If Startup Repair won't work try System Restore from the same System Recovery Options on disk.

Everything possible that can be done to start Win7 is in Troubleshooting Windows 7 Failure to Start starting with checking for infection since it may not repair otherwise, and leading up to if necessary rescuiing your files to run Factory Recovery or do the superior Clean Reinstall - Factory OEM Windows 7 .

In the rarest case where a boot cannot be made to disk by any means, files can be rescued via self-booting Paragon Rescue Kit Free Edition 11.0 Free CD, then the drive can be wiped using self-booting Partition Wizard CD (also used in repair attempts) which will force the installer to autostart to reinstall.

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Greetings forums' readers & helpers, ٩̢ ̗(Ӧ̮Ӧ)̢ ̗۶
Once logged in, which takes a long time since the loss, my desktop is a black screen โ̢ ̗(͠❂ֹ̰̃ ̰͠❂ֹ̃)̢ ̗۶‼ The taskbar appears as usual on mouse hover and in the color of each profile, but the quick launch and the other icons are gone. Only the Programs Menu is according to each profile and can start my programs, but not the important Windows basics like the "Control Panel", "Explorer", etc. Launching those give me this error:

٩̢ ̗(̾̈́͡◑̾̈́̈́͜ ̾̈́̈́͡◑̾̈́)̢ ̗۶̑ But windows 8 does recognize the username and password of each one. It shows the difference of the bookmarks, the menus, the effect of the respective theme in some programs, etc.

-̀ˁ̺̍ˀ-́ Some people have said to create a new profile. Well, how can you do that without the Control Panel and so? ̒?̡̒͡ ʅʅ Others recommanded to re-install Windows. Will that destroy the actual profiles having years of personalization and all the registry editions done according to many tutorials from here and the Windows 7 forums?

By chance the Register is accessible ̒?̡̒͡ ʅʅ. So, I made a search of that key. I hope someo... Read more

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My sister's Acer Aspire One 722 running Windows 7 gives this message "A disk read error occurred. Press Control +Alt to restart" every time we try to start the computer. She did not download anything new or made any changes prior to this. However, she told me that before this happened she had put her computer to sleep, and when she tried to wake it up, it showed "For Atheros PCIE Ethernet Controller. Check cable connection! PXE-ROM: Exiting Intel PXE ROM. No bootable device--insert boot disk and press any key". So she forced shut down her computer. When she restarted, the countdown that always comes up whenever computer is forced shutdown came up, then a message about the computer performing a disk recovery and an automatic repair appeared. When that was finally finished, the option menu for starting windows normally or in safe mode came up. She chose to start normally. After an hour or two of use, the computer started lagging and eventually froze, so she forced shutdown again. She turned her computer back on and it was working normally, so she shut it down normally and went to sleep. Then today every time she start her computer the Acer logo would pop up normally but then it would say "A disk read error occured. Press Control+Alt+Del to restart". The BIOs menu (F2) is accessible, so is boot option menu (F12). I tried to access both Safe Mode with F8 and Acer eRecovery Console with Alt+F12 to no avail. This computer doesn't have a CD/DVD optical ... Read more

A:Disk Read Error, Acer eRecovery Doesn't Work, Can't Access Safe Mode

Hello and welcome c mate some system specs please cannot make any start until we know what we are dealing with
System Info - See Your System Specs

I see you are running Windows 8 too it might be an idea to post in there the site is at the top of this page and is run by the same folks as here and a lot of members myself included are registered there although I don't go there a lot.

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Good morning everyone. I. Stumbled onto this forum when reading about viruses thought it sounds like something I might need
So I got the FBI ransom scam, when I try to boot in safe mode to run the emisoft program it shuts down before I can run any programs. I can start in safe made with command prompts. What do I do now

A:PC won't start in safe mode/FBI scam


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"You are accused of dissemination of banned pornography etc..."
I am using another computer, my desktop computer which has very important files keep on displaying the virus banner at every restart.
I am unable to install DDS to show you the logs, i also need to backup the files which are very important. Even with safe mode, this banner keeps displaying
So here are the complete details:
1. The banner shows up fullscreen
2. Pressing the windows button will open the start menu then goes back to the virus banner immediately
3. Therefore i Can't install DDS
4. So far i only Tried logging into safe mode (without networking and command prompt) and the banner still appeared. 
5. viruses such as browser hijacker/redirects are already present before this popup virus

A:Metropolitan Police Scam - I can't do anything even with safe mode

somehow i am already able to access inside using safe mode with command prompt
DDS logs are incoming...

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My son has the FBI Moneypak ransomware on his laptop.

We tried using the emsisoft emergency kit you have in your malware removal guides, which has worked for us once before on another of our laptops.

We were able to boot in safemode with networking, download the emergencykit, and extract the files. But when we clicked to run the emergency kit scanner, the scam page came up again.

Yes, in safe mode.

Can someone here help us get rid of this version of the ransomware?

The laptop isWindows 7.

A:afflicted with FBI scam in safe mode with networking

Can you boot into safemode?

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Do roaming profiles update to the server that houses RP's when safe mode plus networking is initated ? Is there a KB article I can reference ?

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I got to the safe mode part... problem is I have profiles on PC with sp2.
All I got was black screen of safe mode.
No desktops...nada.
To be more precise..
I tried my profile, Darkness,
Administrator...still blackness
Any input?

A:Solved: Vondo fix/safe mode with profiles

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Hello All,
I'm delighted to have found you and after a long day of trying to help myself i am now requiring your much appreciated assistance please! I'm not a techy person at all and am hoping someone can help
Last week my husband purchased a new hp laptop which came with Windows 10
On setup i used my microsoft account to login with a pin, the account was setup as administrator (thinking i could change things later)
About 2 days later i added a standard user account for my husband with a microsoft account login with pin.
I wanted to make his the administrator account but thought i had better change mine to a standard account first! My mistake!!
Now i cannot change anything! i have tried to use the cmd prompt to run as administrator - it asks for administrator permission and does not allow me to enter a password or yes!
I have tried all suggestions to enable the hidden windows 10 account but all ask for the same permission.
I have tried to go to setup, recovery, troubleshoot, advanced option, system restore - it requests an administrator password and when i entered what i thought is mine it does not work! Feeling a little
Does anybody know anyway i can go back in time to start again or how do i access administrator rights as i really need to add programs etc
Thank you for any help given

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I have an XP SP3 box (Pentium Ci5, 4GB RAM) which is infected with the Police Central e-crime Unit scam. I have read the removal instructions on this page:


Unfortunately the computer will not boot in safe mode or safe mode with networking. If I select either option, the computer just restarts before loading Windows.

I should be very grateful if anyone knows of a fix which can be run from a bootable thumb drive.

A:Police Central e-crime Unit scam blocks safe mode

Hello, do you have the possibility to boot from a CD as well or only a flashdrive?

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My computer uses Windows XP service pack 3 as its operational system. I recently uninstalled McAffe antivirus. Afterward I did a reboot and everything seemed as usual until the light blue screen appeared. It took over five minutes for the system to load the user profiles. When I selected a profile I again waited a couple of minutes, until the background image for the specific profile (but nothing else) appeared. Finally I waited for a quarter of an hour only to witness the computer doing a reboot by itself.

I can't access the computer at all, not even in Safe mode but that is merely because I never get the chance to press F8. After the, I believe it's called, CMOS ROM screen disappears the Windows loading screen appears directly. This has always been the case.

Thanks in advance

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My computer boots up correctly but when I try to click on any of the user accounts the music will play and the background will show for a second then it will automaticly log back off to the start-up screen. I have rebooted in safe mode and it does the exact same thing. Does anyone have any suggestions on what I could do?

A:Computer will not access any user profiles

is there anyone out there to help?

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After attempting to start my Laptop in Safe Mode, it loaded drivers normally only to crash a few seconds later. A prompt message appears but is impossible to read because Windows immediately reboots upon showing the prompt.

Safe Mode with Networking loads normally.

Any ideas or advice?

The computer is an Acer 4743G running Windows 7 Home Basic x64.

A:Cannot access Safe Mode but can boot in Safe Mode with Networking

Hello Zarmaki, and welcome to Seven Forums.

Since it will startup in "Safe Mode with Networking", you might see if using the tutorial below to troubleshoot may help to find a cause.

Troubleshoot Application Conflicts by Performing a Clean Startup

Hope this helps for now,

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I need some help please as I do not know where to start.

I installed a Windows Update a few days ago and then got a BSOD the next time I turned my PC on. So I did a system recovery and this seemed to work.

Now, it's happened again without me doing a Windows Update and I cannot get into safe mode.

I am really sorry but I cannot even follow the BSOD instructions to run a diagnostic tool because I literally cannot get into anything to run the diagnostics.

Can anyone offer me advice?

A:Windows Normal Mode Crashes to BSOD and Safe Mode doesn't load

We can offer the best assistance if you would upload the following information

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I got win 7 home premium 64 bit on an i3 laptop. My system worked fine until today morning.

The problem is this;
When I boot the system in normal mode, I get to the part where I need to enter my password to login. Once i do that, all I get is a black screen with the mouse pointer that moves about normally. I've waited for the normal desktop environment to appear (ie icons and taskbar) but this doesn't happen (btw, my desktop background color is always black).
The system boots perfectly in safe mode.

Yesterday was the first time in over a year I used utorrent. I used to get the BSOD when I used to use it. I couldn't rectify the problem and hence had stopped using it. It worked fine yesterday though.

Any idea whats happening and how I could fix the problem?

A:Windows doesn't login properly in normal mode but fine in safe mode

I've tried running SFC /SCANNOW a couple of times but I keep getting a message that there may be corrupted files. I also created the sfcdetails.txt file.
Going to try the system restore option now

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After upgrading to SP2 about a month ago so I could take finals on my computer at school, i noticed that my computer wouldn't boot up in safe mode (i just get a blank dark screen and i can hear the computer doing something but giving it a reasonable amount of time it doesn't progress from that screen). It didn't concern me because normal mode was working and i was able to take my tests. But now I want to get to the bottom of this. I delayed getting sp2 because i had a feeling it would mess up my computer. (i've had other problems too with visual skins but i was able to resolve those).If it matters, i ran a scan of my system with spyware doctor and it said i had a trojan.dialer and needed to boot in safemode to get rid of it. When I tried, it wouldn't load. Oh, btw, any way to get rid of that trojan.dialer without using safemode?

A:Windows Xp Home, After Sp2, Safe Mode Doesn't Work, Normal Mode's Fine?

Try running Ewido online scan and post the results overhere.

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Lately I have been having problems with my computer.
It turns itself off (it doesn't say "Windows is shutting down..", it just dies.) when I am using it. It turns off after a few hours, sometimes after a few minutes. Then I would have to wait a few minutes until I can turn it on. Because it would not turn on no matter how much you pressed the power button, so the only thing to do was to leave it for a while, and then it world turn on.

But now when you turn on the computer, it turns off seconds after you log in, and then the blue screen of death appears. The next time I tried to turn it on, I got the option to boot in safe mode, and it doesn't turn off. I left it on for a whole day and it didn't turn off.

My computer is a Dell Dimension 5150, running Windows XP Sp2 (I think). I will post more details soon, because the option for running in safe mode does not come up when I turn the computer on. I don't know how to boot up in safe mode because I am a computernoob .
I am typing this on my other computer if you're wondering.
Any help please?

A:Computer turns itself off on normal mode, but doesn't turn itself off on safe mode.

reboot your computer ,as it reboots tap the (f8)key choose last know good configuration

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I am using Compaq Pressario P4 PC with ?Windows XP Home edition? Operating System installed on it. The issue that I am facing is as follows:
- One day, audio was not working with PC. My hard disk drive was close to full, so, I thought of uninstalling couple of unnecessary programs. While doing so, I stopped uninstallation in middle by pressing back button, then, uninstallation process hanged. After that I also tried rollback of soundMAX digital audio driver and again I selected back button and this also hanged. Please note that I had inserted the restore CD in upper CD drive to search the audio driver file. Then, I started the computer through hard reset. After that first it went in restore mode, exited that, Windows Logo came and after that there was just a blinking cursor at top left corner and nothing would happen after that.
- Then I called one PC technician for data recovery from my hard drive. He took my hardrive out of the PC and connected it via USB adaptor to my laptop. The hard drive could be detected and we started data copying from hard drive to laptop. However after every 3-4 minutes, hard drive used to hang and then we had to take out the hard drive cable, again reconnect. This we repeated multiple times to recover the important data from my hard drive.
- After that, hard drive was re-inserted in the PC. Since, after restart PC was not booting up (Windows Logo came and after that there was just a blinking cursor at top left corner ... Read more

A:PC doesn't boot in normal mode even after OS reinstallation,though,boots in safe mode

Yes, the hard drive may have become faulty and unreliable and therfore will soon fail completely. For confirmation, test it with the drive maker's diagnostic software for DOS.
The links are here: Start > All Programs > Accessories > System Tools

In Safe Mode, no third-party drivers are loaded. In Normal Mode, all those extra drivers being accessed on an already flakey drive is causing it to crash.

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I got this laptop from a friend but the admin login in the safe mode has a password. is there any way to go past that password or to reset it. i would like to use that account to clean out some stubborn spyware. is there any way that i can get the password for that account? i know that normally there is no password for it but on this computer it is password protected.

A:Safe Mode Admin login

Ask the friend. We can't help with passwords.

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After the use of a cleaning program I can only log into Windows 7 in safe mode, normal log in ends with an error message. I tried system restore, new installation of Windows and creation of new user profiles, which all failed. The 'cleaner' also deleted many save game data and game configurations. This happened about a month ago, yet since a few days the guest account is also affected: now both work only in safe mode.

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hello techs
In the safe mode is my administrator with all my pics data ect however when I switch to guest this now becomes the new admin without all my data pics ect.[xp pro] ran avast. avg showed win32 ctx [deleted now I hope} any ideas???

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Hi folks. Last night switched off laptop while downloading codecs for media player as it was trying to download search bars. After switching back on windows couldnt start. Entering safe mode it will only login as user not admin (admin shows blue screen and message about uninstalling recent drivers then crashes back to restart). Tried running safe mode as user, run cmd as admn, type net user administrator /active = yes but get error 5. Blue screen on admin says error 50 (page file error). Help please!

Ps tried f8 + prevent restart (hangs), return to previous config , system restore (need admin status),
Will try and get dump files, bc

A:Only boots in safe mode and cant login as admin to fix

Blue Screen of Death (BSOD) Posting Instructions

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We are using Active Directory. And our users computers are in our domain. They have user authority on computers (not administrator). And we are using a web application which has a twain. When we are login to computer as a system domain admin or local admin
(administrator), the web page with twain driver is working correctly. But when I login to computer as an domain user, web page with Twain driver is not working. I am trying Internet Explorer 8,9,10, 11 in windows 7 , it is working. But on windows 10 not working
(only working as an admin). So that How can I run Internet Explorer as an admin in user account from gpedit.msc or regedit or Group Policy local or DC. 

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Tried to resolve this on the Windows forum, was recommended to try here, hope you can help. My Asus laptop, Win10 Home build 14393, wouldn't boot (stuck at spinning circle) so I entered into the Recovery partition to try to roll back to a previous restore
point. In this mode it did't recognize me as an administrator (only user on computer). Upon entering Recovery, message read "You need to sign in as an Administrator to continue, but there aren't
any administrator accounts on this PC". And the only option was "Forgot your password or don't see your account?" After clicking this option the computer restarts back into Recovery Mode, and now there are options, but they require Admin
status to proceed. Eventually I was able to boot back into Windows, so I unhid the Admin account to test, but Recovery still accused of not having an Admin account. Is this a known issue? Can you recommend a fix? Many thanks! 
John Manship,
Happy User.

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I thinking you should go back to your thread here and follow up with Brinks suggestion. Some say he is wise on such things.

The user profile failed to logon?

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I recently lost all admin rights on my computer to a rogue admin that has been set up behind the scenes. I noticed it when I went to the add and remove programs and was denied access and told to contact my system admin.
This is my computer and I was the admin.... Also the control panel is gone completely. I cant change any settings on my computer from removing software to changing themes.

Any help would be greatly appreciated...Ive gotten rid of magicantispy and some trojan.vundo programs that I found using superantispyware, but that hasn't helped

Any ideas would be very helpful. Thank you...

A:strange admin in safe mode no control panel

Welcome to TSG....

To download HJTsetup.exe from TrendSecure To Download HijackThis go to the following at the File Repository
Click on the link below to Download HijackThis Self Installer:


Save the file to your desktop.
Double click on the HJTsetup.exe icon on your desktop.
By default it will install to C:\Program Files\HijackThis.
Continue to click Next in the setup dialog boxes until you get to the Select Additional Tasks dialog.
Put a check by Create a desktop icon then click Next again.
Continue to follow the rest of the prompts from there.
At the final dialog box click Finish and it will launch Hijack This.
Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
Click Save to save the log file and then the log will open in notepad.
At the top of the Notepad HJT log screen, hit Edit then Select All then click Edit and then click Copy doing that copies the text to the clipboard, you won't see it yet....
Come back here to this thread and Paste the log in your next reply.
DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
A security expert with a gold shield to the right of their name should take a look at your log - please be patient.

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Dear All,

I have 2 accounts set in my windows 7 PC- admin & standard.
Is it possible to prevent safe mode login for the standard a/c? I mean when the standard user will try to enter in safe mode, he/she will be denied access (may be force shutdown or a prompt to enter some password set by me). If there is any 3rd party tool to do so, you can suggest me that as well.

Thanks in advance,

A:How to prevent safe mode login for non-admin account?

Why? Do you have a particular concern about a non-admin user entering safe mode? A non-admin user in safe mode will have the same access as they do in the non-safe mode. They are not granted any extra powers or capabilities.

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About to give up and buy new PC but have too many kid pics on current PC. Have HP Pavilion with windows 7. Issue appeared to begin with explorer vs Chrome issue. Added Chrome and had issues opening files or downloading anything. Had to delete one and add it back. Progressed to losing functionality of most games and applications but could navigate to pics and the basics. Firewall can not be turned on and not getting windows updates. Lost admin functionality and now can only be on PC as guest. Never set up admin password. PC won't let me boot up in safe mode either. Restart hit F8 and won't turn on. If I dont hit F8 it will turn on. Can get to internet now but everything else in guest mode so no pics. Can't troubleshoot much at all with no admin rights. PC didn't come with CDs and all preloaded. Did get a new monitor around when issues came about and switched internet provider.. Help!

A:Win 7 admin/safe mode/download major issues

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When going into safe mode and applying my name and password in the dialog box; this
message comes up; "Account is disabled see your system administrator." My password
works fine in normal operations. I tried deleting the password in user accounts, but to no
avail. OS XP Home SP2



A:Solved: XP Home- Safe Mode-Acct, Admin.

Just a guess, but is Windows SteadyState installed on this machine to enforce user restrictions on a shared computer?

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When software is right clicked and run as administrator, it is not installed for the non-admin user who has logged in. But same can be seen from admin's account ie., software will be installed for admin. 
If non-admin user uses the option of running as administrator, does it install only for admin?

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Automatic Microsoft update (including Adobe) ran yesterday.  Since then, a Firaxis game requires log in as administrator.  I only have a single user account on this PC: administrator.  Why doesn't Firaxis recognize admin user type?

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I forgot the main administrator account's, password, that is there in Safe Mode?

Please someone help me to retrieve the lost password of the main admin account without the help of any floppy disk!

A:(Solved) Forgot main admin password under safe mode in Win XP?

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I recently tried a factory restore on an old laptop I have running windows 7 pro. The restore went through to the point where it brought me to the log in screen. The only account available is the "administrator" account but it is locked. I did
some googling and read I should boot in safe mode to unlock to admin account. The issue with this is due to the restore, when I try to reboot into safe mode I get an error that the restore cannot be complete in safe mode and then it fails to boot. 
Please help!

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I am not able to connect to any webpages in normal mode, even after restarting i still have the same problem [However it works in safe mode with networking]. The network connections show that it is connected and the signal strength is excellent. I then have to keep restarting the laptop like 3 to 4 times and it works. Its kind of frustrating to keep doing this all the time and besides i am scared by restarting the laptop so many time can harm it.

System details:
Laptop - Lenovo Thinkpad E430
Antivirus - AVG 2013

Please help me.

A:Unable to access webpages in Normal Mode, however works in Safe Mode

moved to networking forum

What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc

Lenovo will also come with a trial ware program - cant remember which
I would also remove AVG 2013 - using the removal tool - see below

have a read here and post back as much info as possible
Pre-posting Requirements - for both Wired and Wireless Connectivity Issues

Normally are you using wireless - and in safe mode with networking - are you still talking wireless

can you connect to the router with a cable and if so does that work in normal mode ?

Lets see an ipconfig /all in both normal and safemode with networking - make sure you also tell us which is which when you post

AVG Removal Tools
Download tools and utilities | AVG UK
Download tools and utilities | AVG Worldwide

> removal tool, that can be used with AVG 2013 Support tools and utilities 2013 | AVG Worldwide - > on Installation Tab > use the AvgRemover

ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug... Read more

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Hi all,

I've had this problem since yesterday (5/25/15) and haven't managed to find a fix for it yet. The issue is that although I have internet access--and Google even boots up how it normally would--I am unable to access websites. I am able to search perfectly fine, but the connections "time out" and do not connect. When I decided to troubleshoot, I received "-website name- is online, but network is unable to connect". I am still able to access the internet on my phone and other devices.

Thank you for any and all help!

UPDATE: I now am unable to view the Google homepage on startup with Google Chrome.

A:Able to access internet in Safe Mode, not normal mode

Welcome aboard

Please, complete all steps listed here: http://www.techspot.com/vb/topic58138.html
Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
Attached logs won't be reviewed.

Please, observe following rules:

Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
If you're stuck, or you're not sure about certain step, always ask before doing anything else.
Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
Never run more than one scan at a time.
Keep updating me regarding your computer behavior, good, or bad.
The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.


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