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No text , blue screen, IE shutdown...please HELP

Q: No text , blue screen, IE shutdown...please HELP

I have a Samsung all in 1 computer, model DP-U350.
For the last couple of weeks its been taking about 15 minutes to boot up, then last few days it gets as far as the desktop then just stops, so I can't run anything. I have to turn it off then on again a few times before it eventually gets working.
This morning when I finally was able to get on, I got a blue screen and it shut down & re-booted. This happened a few times, every time I tried to go on the internet (Firefox) Uninstalled Firefox, tried IE and got on ok, but as soon as I tried to search using Google, IE shut down! AVG search works fine!
I used Samsung Recovery to do a Basic Restore, but it didn't fix anything. I then decided to do a system restore to earlier date - but all the boxes are blank so I can't do it. All other screeens requiring input are blank as well!!
got no idea what to do next (BTW I'm using my laptop to write this!)

Help me please!

Preferred Solution: No text , blue screen, IE shutdown...please HELP

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: No text , blue screen, IE shutdown...please HELP

Have just tried to use Family Historian on my pc - no text in there either!! whats going on?
Also, have Word starter and excel starter on machine - nothing appearing on there either.
going to start pulling my hair out soon

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Dont know what to make of it, doesnt happen very often (about once a week) but when it does, it just hangs there indefinitely. And I have to hard reboot the PC. Nothing in event viewer other than the system was not normally shut down, so didnt look like it collected enough data.

Windows 7 x64

A:Blue screen, no text?

Try to establish a pattern. What programs are open or are you running when this occurs. Look for a common link.

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Hey, I built a computer for the first time and I recently updated my GPU from a Radeon HD 4350 to a Radeon HD 6790. When I played games w/ the Radeon HD 4350, I never got the blank blue screen problem and now that I installed my new GPU, the radeon hd 6790, I start to get it randomly while playing games and even from watching youtube videos. I even replaced my 500w PSU to a 775w PSU, but that didn't help.

I also don't know what type of drivers I need for my graphics card. I just downloaded AMD catalyst driver and a profile from the AMD website

Can someone help me out here please.
I appreciate all the help I can get. Thank you.

-ASUS Sabertooth 990fx (new)(up to date)
-AMD fx-6100 6-core CPU (new)
-A70 Corsair HighPerformance CPU Cooler (new)
-Corsair XMS3 16gb RAM (4x4gb 1333mhz) (new)
-XFX RADEON hd 6790 (new)(using a DVI to VGA adapter by EVGA)
-750gb hard drive (new)
-Thermaltake 775w Powersupply (new)
-Thermaltake full tower case (about 4-5 years old)
-23 inch HP monitor
-Windows 7 Ultimate x64
-Installed once and only once
- age of computer is 1 month


Also when I turn off my computer over night and turn it on in the morning, I get a blank blue screen in the first 10 minutes I turn it on. Then when I restart it, my computer lasts without a blank blue screen for a couple of hours without watching videos. It won't last if I watch videos.

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Hi all,
This is the second BSOD i've had in as many days, and suffice to say i'm rather annoyed. The strange thing about these is that no text appears, it's just a blue background, before the machine restarts. Upon booting to vista, I have received the "Windows has recovered from an unexpected shutdown. Check for solutions online?" box. Guess what? It couldn't find any

Both times when this has happened, it has been the following scenario:
-Several programmes open:
And photo recovery software, (Art Plugs Digitial Photo Recovery from Download.com), which was mid-through progress.
-Not actually using the computer, just letting it run (to get photos). The second time I saw it blue screen.

About the photo recovery, I have been given a memory card by someone that when they plugged it into their computer, they clicked scan & fix (they were told it was corrupt) and it deleted all the photos. I have most of them, but if my computer dies every time I try...

I will try not running this software, and see if it happens again, but in the mean time, any suggestions?

In the box, here is the information from "Vuew Problem Details":
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.
Locale ID: 2057

Additional information about the problem:
BCCode: 77
BCP1: C000000E
BCP2: C000000E
BCP3: 00000000
BCP4: 5283C000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe th... Read more

A:Blue Screen Of Death, With No Text...


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I get this broken text blue screen everytime I attempt to start windows normally. Occasionally it would work but for no more than a few minutes then the graphics on screen would discolor and distort and then freeze.

I am still able to understand it and it suggests a driver or video adapter issue. Everything seemed to be working fine in safe mode. Foolishly I attempted one more recovery and now I can't get it to start normally and a message says windows cannot complete installation in safe mode.

Since everything has checked out ok and I have even tried a new HD only to get the same problem, I do think it is a video card or driver issue. Any way for me to get windows fully installed and still go through safe mode? I would like to try to disable or update a few drivers before I try a new video card. Any help would be gretly appreciated, thanks.

A:[SOLVED] Broken text blue screen

Hi and welcome to TSF please post the full make and model of your computer,in the meantime try tapping F2 on boot to access your bios then change the boot order to cd\dvd as first boot device then try running a restore or repair from your install or recovery disc let us know how it goes

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Hello, I'm getting a BSOD every so often, maybe on the hour and if I'm running a lot of programs, it will cut the BSOD to about 30 minutes or less. It's embarrassing because I'm in IT support and it's funny I can fix everyone else's problem but my own and I'm not afraid to admit I need help. I tried running the driver verifier, but I don't get any logs because that errors out as well.

Here's what has been recent in my activity:
Installed VirtualBox to test out some software for my company (we are a software design company).
Installed/Uninstalled an .ISO creator (ActiveISO) to create an iso for the VM.
That's pretty much it...
I've uploaded the .zip file as instructed.

A:BSOD - Critical_System_Corruption text at Blue Screen.

When did your BSOD started before or after you installed ActiveIso burner ?.

Because ActiveISO burner installs the sptd.sys driver which are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver.)

According to your Dumpfile from 7 march you still have this driver on your system:
sptd.sys 11-10-2009 21:55:14

Remove it by the instructions provided by usasma (BSOD expert windows 8 forum)

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):
New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).

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i recently purchased a new Asus 470GTX to run with my 9800GTX+.
I just got around to installing it today, and now when i boot up my system i get into windows vista 64bit i sign in and within 30 seconds of signing in the first time i got a green screen than a few seconds later a signal not detected message than the monitor went to and stayed asleep.
so i rebooted my system and this time same thing but instead of a green screen i got a blue screen.
neither of these had text, the green one was a light green one and the blue one was a light blue one.
i have Asus doctor running on boot up and glanced at my GPU temps the 470 is running at 55C and the 9800GTX+ is at 63C.
any ideas on what is going on?
thanks for any help!

A:green or blue screen error no text

Before fixing a Microsoft Microsoft Windows blue screen or blue screen of death error (BSoD) you must first identify what type of error it is. Since there are different types of blue screen errors.

Note: If you're getting a blue screen and then your computer immediately reboots without being able to read the text in the blue screen, follow the steps below. If you're unable to get into Windows to perform the steps below, boot the computer into Safe Mode.

1.From the desktop right-click on My Computer.
2.Click the Properties option.
3.In the System Properties window click the Advanced tab.
4.In Advanced click the Settings button under Startup and Recovery.
5.In the Startup and Recovery window uncheck the Automatically restart check box.
6.Click Ok.
Blue screen errors

Windows NT, 2000, XP, Vista, and later versions of Windows will have a blue screen error that's similar to the example shown below. Thankfully these error messages often contain more detailed information, and will contain information that can be more easily searched for and found. If you're not getting a blue screen error that looks like the below skip to the next Fatal exception section.

1.Identify the type of blue screen by locating a line containing all capital letters with underscores instead of spaces, such as the above example: BAD_POOL_HEADER. Write this information down. If you do not see anything written in all caps with underscores like this, skip this step.
2.Get either the STOP:... Read more

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Hi guys, I'm VERY new here, just signed up in fact. I'm writing from my spare PC as mine just did the weirdest thing.

I had an Avira antivirus warning label come up prompting me for action, but before I could do anything I got a memory dump and an instant reboot.

Since then I cannot boot my computer without getting a blue screen. Safe mode or not it ends up on a blue screen with the ominous display of a capital T and then a small white box. Nothing else.

I'm not sure where to even begin here since I can't boot the system. Thanks in advance for the help.

PC is a Dell Inspiron running Win Xp SP3.

A:Odd memory dump/blue screen w/no text

If your spare PC has CD burning software, Google for and download Hirens Boot CD. That includes Mini XP as well as a lot of other useful tools and should allow you to run your malware trackers to deal with whatever messed up your system.

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I restarted my X1 Yoga and now it immediately goes to a plain blue screen after the Lenovo splash screen disappears. There are no error codes, no text .... nothing. The PC will simply not boot. After a minute or so it shuts off immediately. I built (using Rufus) a bootable USB key. Pressing F12 I can select the boot menu and see the USB, but when I select it and press enter, the screen clears and then redisplays the boot menu. I cannot get it to boot from a USB device. Any ideas??? I got in to the Lenovo utilities (F10) and ran all tests which passed.  Why can't I boot from USB (which is enabled in the BIOS).  

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I have this error in my pc. First I thought that it was a ram issue, that's why i decided to upgrade another 512mb of ram. Currently i have 1gb of ram. But still, these error's still displays everytime i'm using my desktop computer. Could anyone help me to fix this one? Woudl it be a software issue or hardware?

I'd try to update my videocard driver cause i doubt it was cause by it, but still no success at all. Anyway, my videocard was built in in an asus p5pe - vm motherboard.

I attached image here so that you could analyze what must be the problem.

hoping for your immediate response. Thanks in advance..

A:[help] blue screen of death with text? Please see this error

Can you boot up your computer in safe mode? At what point do you get the blue screen?

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New Windows 7 build - 1 month old. I have been getting a blue screen every time I shut down. I have collected the following ones:

Page_Fault_In_Non_Paged_Area STOP 0x00000050 0xfffffA8002C2ED0A
Special_Pool_Detected_Memory_Corruption STOP 0xFFFFF9800380EFF0
Driver_Corrupted_Pool_Memory STOP 0x000000DE 0XFFFFF8A00C6E8408

Others - C0000221 Unknown Hard Error NTDLL.DLL - 0X0000000A, 0x0000007E references TCPIP.SYS

I have updated the MB's BIOS to the latest (Rev. 2 F4), updated the video card with the latest ATI drivers, updated the on-board NIC and sound drivers. I ran 2 different memory checks (came up clean, but I am not ready to rule it out 100% yet), have temporarily disabled my spyware/antivirus client (Vipre) and still getting errors. I'm hoping someone who knows something about these errors can point me in the right direction. Minidumps attached.

Assistance would be greatly appreciated!

Brief System Specs:
OS Windows 7 Ultimate x64
CPU AMD Phenom II X6 1090T
Motherboard Gigabyte GA-890FXA-UD5
Memory G.Skill 8GB (2x4) DDR3 1333
Graphics Card Gigabyte GV-R583UD 1GB Radeon 5830
Sound Card Integrated

A:Blue Screen every shutdown

16 memory dumps from 23 Oct to 09 Nov 2010 (2? weeks)

Most likely this is due to gdrv.sys - a driver component of your Gigabyte Tools program (I'm guessing the ET6 program). Please uninstall the program - then to be sure, check in C:\Windows\System32\drivers to make sure that gdrv.sys is gone. If not, try renaming it to gdrv.BAK

If possible, could you please zip up a copy of that file and upload it with your next post. That way we'll be able to have a closer look at it to see if there's any other info that'll tell us where it belongs.

Keep an eye on Catalyst Control Center as there have been issues with older installations.
Please don't use registry repair/tweaking utilities as they can cause more problems than they are worth.

FWIW - nearly all of the BSOD's blame this file, so it's most likely the cause of your BSOD's. I think that it's installed from the Windows Update site when you're installing Windows - rather than being installed with the Gigabyte utilties, but that's just a guess on my part as I don't have a Gigabyte mobo to test it on.



Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Nov 8 23:32:42.548 2010 (UTC - 5:00)
System Uptime: 0 days 2:35:51.860
*** WARNING: Unable to verify timestamp for gdrv.sys
*** ERROR: Module load completed but symbols could not be loaded for gdrv.sys
Probably caused by : gdrv.sys ( gdrv+30c7 )
PROCESS_NAM... Read more

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My computer keeps shutting itself down. The problems it reports is this:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 4105

Additional information about the problem:
BCCode: fe
BCP1: 0000000000000008
BCP2: 0000000000000006
BCP3: 0000000000000006
BCP4: FFFFFA8008250000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:

Looking for a solution...

A:Blue Screen Shutdown

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Im having windows blue screen when i shut down windows 7. The shutdown screen appears "Logging off..." then "Shutting down...", then blue screen appears.

At the bottom it says "Dumping physical memory to disk" and has a counter 0 to 100. My computer restarts instead of shutting down and screen comes up windows did not shut down correctly and i can choose to start in safe mode or normally.

When 7 starts and i log on I get that windows recovered from a serious error, I copied the error message below. Any incite would be helpful.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Additional information about the problem:
BCCode: cf
BCP1: 8F12F9CC
BCP2: 00000008
BCP3: 8F12F9CC
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:

A:Blue Screen on shutdown

Quote: Originally Posted by kdh5039


It sounds like a driver issue. Could you please zip and upload the .dmp file from the mini-dump folder?

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I got this Firefox Crashed, then Suddenly it when to a Blue Screen saying this: I then got this when i Logged back onto the computer.Anyone know how to fix this? or what went wrong? What Caused it?I have Vist Home PremiumI have 4GB of ramNever had an error like this before.

A:Blue Screen - Shutdown

There are a number of knkow issues with this problem on Microsoft's website. (Knowledge Base) I'm not quoting specifics as I don't know what issue applies to you.You Can search for Win32k.sys on the microsoft website to do some further research. Generally speaking, you want to update all the drivers on your system,and run windows update. The most likely cause is a poorly written driver, although several other issues could cause the same problem but are out of scope for this support.This is kind of like a math problem in that you have many problems that affect Win32k.sys and generally speaking, one solution.The solution being updated drivers and Windows Updates.Let us know what happens after you perform those tasks, and I'll address this further if necessary.Good Luck.PS. For the Tech Heads, Win32k.sys seems to be a service or protocol related to allowing services/processes to create GUI Items. One example from ATI isthe Catalyst Control Center from ATI which can cause this error:http://support.ati.com/ics/support/default...uestionID=26900Another is here from Microsoft:http://support.microsoft.com/kb/834450It is possible tha a virus causing this, But I'm doubting that due to the Stop Screen error, but here is the Virus information:http://support.microsoft.com/kb/294728

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I'm having a problem with my wife's brand-new PC with Vista. The blue error screen appears during all shutdowns and restarts. During shutdowns, after the blue screen appears, I have to hold down the power button to turn off the machine. For restarts, sometimes the computer restarts after displaying the blue screen and sometimes I have to hold down the power button to turn off the computer and then press it again to start up.

When I boot up in Safe Mode, the problem does NOT occur, so that means some application runs at startup that is not shutting down properly. I went through MsConfig and looked at the Startup programs. I unchecked the first 6 of the 12 programs, restarted (so the changes would take effect), and then restarted again (to see if the problem occurred). I still saw the blue screen, so that eliminated those startup programs as the cause. I eliminated the remaining startup programs the same way and then did the same for all the items listed under Services in MsConfig. Still no luck.

What else could be run during startup that's not run in Safe mode? Vista doesn't seem to have a step-by-step confirmation option for startup, and there is no .dbg file produced (as far as I can tell), so I'm at a loss to determine the cause of the problem. Any suggestions would be appreciated.

A:Blue Screen on Shutdown

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I am running WinXP SP2 on 3 computers: a Dell9100, an IBM T40 and a Dell Optiplex. Automatic WinXP updates is turned on for all three. All 3 have recently developed the same problem. In particular, when they are shut down, the shut down process seems to hang just before the monitor would "go dark". Thus that "other" blue screen persists until the computer is manually turned off. This occurs about 50% of the time on any machine. Since all are set up for automatic updates and the problem started on all machines within a day or so, I suspect that a recent update to WinXP is the problem.

Any help would be appreciated.

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hi i just had an unexpected shutdown and im wondering what caused it ?? if you would be so kind to help me, i managed to get this error message when it restarted

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.
Locale ID: 2057

Additional information about the problem:
BCCode: d1
BCP2: 00000002
BCP3: 00000000
BCP4: 8DEE8575
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:

can you let me know what has happened and talk me through your fixes if it is needed,
many thanks in advance

A:blue screen shutdown


Originally Posted by grantb685

BCCode: d1
BCP2: 00000002
BCP3: 00000000
BCP4: 8DEE8575

Hi Grant. . .

The BCC = Buchcheck code = 0x000000d1 (0xa49ffff6, 0x00000002, 0x00000000, 0x8dee8575). 0xd1 = DRIVER_IRQL_NOT_LESS_OR_EQUAL
and indicates that a kernel-mode driver attempted to access pageable (or bad) memory at a time when it should not have. I need some system info from you as well as the dumps. {Please do the following:

Download the attached zip file and extract the batch and exe file to your desktop. Go to your desktop, right-click on the batch file and select run as administrator. You will see the black "DOS" screen appear and scroll and it will provide you with the status of the script. Then the AutoRuns viewer screen will appear - let it scan (look on bottom-left for status - "scanning..."). When AutoRuns is finished, the screen will close. The batch job will take ~ 5 minutes to run.

The output will be in a new folder found within your documents folder named TSF_Vista_Support. Zip the contents of the new folder up and attach to your next post.

Any ? - please let me know.

Regards. . .




Read more

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Each time I shutdown my computer (Latitude D820, XP Pro SP3) in any form - that is, a re-strart or a complete shutdown - I get a blue screen stating thus:


Technical Information:

*** STOP: 0X0000000A (0X000002F4, 0X00000002, 0X00000001, 0X806E6A16)

Doing a trial and error search for the latest software installment requires patience I don't have. Is there a program that will pinpoint it for me. Preferably one I don't have to spent any money on.

A:Blue screen on shutdown

Double-click BlueScreenView.exe file to run the program.

When scanning is done, Edit/Select All...then File/Save Selected Items. Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.


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Greetings techguys.com'ers!

I am having issues with my laptop.
ASUS F5 Entertainment system, about 3 years old.

I get blue screen of death after shutting down. It went through a phase of restarting when I told it to shut down, I put this down to over heating. However the problem persisted and I was conscious of continuously holding down the power button and damaging my C drive. Looking on the internet and found that through control panel stuff I could cancel automatic restart on critical error. This then caused my laptop to go through logging off, shutting down screen, then the monitor darkened then around 50% of the time, JUST before it shuts down I get the blue screen of death:


Then the techincal information it gives is:

0x00000001 (0xcff30023, 0x000000ff, 0x0000000b, 0xcff30023)

Only things of note recently include the addition of a newer version of Norton (I know) and spybot search and destroy before Norton, however these were added in an attempt to find out if a virus was causing the restarting problem!
A friend has suggested system restore for about a month ago (This has been about 6/7 weeks now. Talk about putting problems off!)

Any ideas?

Thanks a lot!

A:Blue screen just before shutdown

Here is what microsoft says about it.

The Stop 0xD1 message indicates that the system attempted to access pageable memory using a kernel process IRQL that was too high. Drivers that have used improper addresses typically cause this error.

Interpreting the Message
This Stop message has four parameters:

Memory referenced.
IRQL at time of reference.
Type of access (0x00000000 = read operation, 0x00000001 = write operation).
Address that referenced memory.
Resolving the Problem
For additional troubleshooting suggestions that apply to all Stop errors, see "Stop Message Checklist" later in this appendix.

Stop 0xD1 messages can occur after installing faulty drivers or system services. If a driver is listed by name, disable, remove, or roll back that driver to confirm that this resolves the error. If so, contact the manufacturer about a possible update. Using updated software is especially important for backup programs, multimedia applications, antivirus scanners, DVD playback, and CD mastering tools.

updated and comaptiable drivers are very important when running XP. Check your hardware with the HCL www.microsoft.com/hcl If you hardware is not on the list it does not mean it won't work it just means it hasn't been tested by Microsoft and they won't Guarantee it to be compatible. If it not on the list check the manufacturer's website fo an up to date XP driver, if they don't have one you may ... Read more

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After buying my new computer 3 months ago, a series of issues have started.
On and off, Somtimes within days other times only within weeks i get a blue screen shutdown. All i manage to read is "Driver - Equal to or less" and then bum..

My info is:

Win 7 home
msi motherboard z87-g45
intel i5 4670k
gtx 760 twinfrozr
In my log i find the folowing description: ( im not a comp. wiz, so i might be looking in the wrong place?)

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="EventLog" />

<EventID Qualifiers="32768">6008</EventID>




<TimeCreated SystemTime="2013-11-06T14:02:16.000000000Z" />




<Security />

- <EventData>


<Data />

<Data />


<Data />

<Data />

<Binary>DD070B00030006000F00010005001E01DD070B00030006000E00010005001E01600900003C000000010000006009000000000000B00400000100000000000... Read more

A:Blue screen shutdown - need help

I've tried updating various drivers, but so far no luck, so having trouble issolating/identifying the problem :(

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So occasionaly by computer will shut off and display this message.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8008664420
BCP2: FFFFF88014056520
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
I was wondering how I can fix this, as I dont know if its a bad video card or what. I know NOTHING about computers really and only the very basics. Any help at all on how to fix would be much appreciated. I run on Windows 7.

I apologize for the lack of information, I tried to follow the instructions, but wasnt clear on where to download the windows 7/vista exe file. Im completely lost.

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name GAMER-RIG
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
Processor AMD Phenom(tm) 9950 Quad-Core Processor, 2600 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 2002, 9/11/2009
SMBIOS Version 2.5
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United Stat... Read more

A:Blue screen shutdown

Press Windows Key + Break. Click on Device Manager on the upper left side. Click on Display adapters. Do you see a yellow triangle with an exclamation point? Right-click on your display adapter and click Properties. Click on the Driver tab. Capture the screen and post it here or type everything above the Driver Details button.

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My computer always turns to blue when shutting down.

BCCode: 1000007E
BCP2: FFFFF8000324C1B
BCP3: FFFFF88003385798
BCP4: FFFFF88003384FF0


A:Blue Screen on Shutdown

Hello xtiantech23 and welcome to TSF!

The attached dump is a 1000007e: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M pointing to Microsoft system file and is likely not the true cause of the crash. Given that you mentioned you BSOD on shutdown, it's likely a 3rd party driver issue.

I'd recommend enabling Driver Verifier to see if we can snag a 3rd party driver culprit:




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Hey there everyone. So I like to think of myself as pretty computer savvy, and have managed to solve all of my other computer hiccups without too much trouble. Not this one however.

About 4 weeks ago, I went to shut down my laptop, and it blue-screened right after the "Shutting Down" image had been up for a bit. It said something about usbhub.sys. I have been looking all over the internet, and tried pretty much all of the fixes without any luck. It's not a life threatening issues since I can just hard shutdown, but it does make it a pain to do updates. I hadn't started doing anything any differently that I had, which is why it surprised me.

Once it blue-screens, it restarts the computer. If I do a hard shutdown, it sometimes goes and does the whole disk check, but not always.

Thanks in advance!

A:Blue Screen On Shutdown

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Hi there.

Once again my parents computer is in need!!

Whenever we go to Start--> Shutdown, everything shuts down (says Win98 shutting down etc). then all of a sudden the fatal blue screen comes on. And you just have to hold down the power button to turn it off....

Here is the HJT log.



Logfile of HijackThis v1.99.1
Scan saved at 14:03:14, on 25/04/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
... Read more

A:Blue Screen on shutdown


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within 5 minutes of starting my computer it goes blank with a blue screen and an error message: WHEA_UNCORRECTABLE_ERROR. It will restart. During the restart period the message on the screen first is: START PXE over IPVA then: PXE-E18 SERVER RESPONSE TIME OUT. After this restart or I manually shut it down and restart it works fine all day until the next morning then the sequence starts all over. I'm running Win 10. I've been trying to solve this problem for six months.Thanks,Don

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Just lately my computer has developed the following faults and I was wondering if they are connected and what is causing them.
When I go to shut down I immediately get a blue screen with several error numbers,also sometimes I will start a program and it will disappear off the screen and I will have to restart it.

A:Blue screen on shutdown

Welcome aboard Download BlueScreenView (in Zip file)No installation required.Unzip downloaded file and double click on BlueScreenView.exe file to run the program.When scanning is done, go Edit>Select All.Go File>Save Selected Items, and save the report as BSOD.txt.Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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My computer bluescreens on shutdown only, probably 75% of the time. The error message is: DRIVER_IRQL_NOT_LESS_OR_EQUAL. This does not happen on a restart. When I go to shut down, sometimes it does, but usually it just hangs as windows is closing for a couple of minute & then displays a blue screen. I know the error indicates a driver issue, but how can I find out which one? It's done this since I built it. There is nothing in the event log to indicate a problem.

Motherboard: Asus P5Q-E
Processor: Core 2 Duo E8500
Memory: 4GB
Video cards: Radeon 3800 & 4550
OS: Windows XP Pro SP-3

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Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Additional information about the problem:
BCCode: f4
BCP1: 00000003
BCP2: 88B2C030
BCP3: 88B2C19C
BCP4: 82C33D90
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:

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A:Blue Screen on every shutdown

Please zip up and upload the contents of the C:\Windows\Minidump folder
This single memory dump file doesn't list any specific issues.

Also, please remove or update these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager.
Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall OR remove:

How To Find Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html

Here's the older drivers. Please pay particular attention to any dated 2007 or earlier:

HCWBT8XX.sys Wed Jan 25 16:14:06 2006 - Hauppauge WinTV WDM Driver for Bt848
CT20XUT.DLL Mon Aug 20 07:42:37 2007 - Creative 20X Utility Effects
ctaud2k.sys Mon Aug 20 07:40:42 2007 - Creative Audio Driver (WDM)
CTEXFIFX.DLL Mon Aug 20 07:42:34 2007 - Creative XFi Eff... Read more

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For the second time now, whenever I go to shut down my laptop this blue screen shows up for no more than 2 seconds..so I wasn't able to read everything on it, but I tried to scan it quickly and all I could see was:
"Windows encountered a problem and needs to shut down to prevent damage".
Then after that, it goes away and my laptop shuts down normally.

But what is this, and why does it keep showing up?..before turning off my laptop I closed all my programs and everything, nothing was open. Is this something I should be worried about?
I scan my laptop regularly too..I'm just a little bit worried, is there a problem with my laptop?

Can you guys please help me out?
I don't think I've ever had this before..

-Thanks! =)

A:Blue screen at shutdown++

Here are the files I forgot to attach.

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Hello, I have a homebuilt windows 7 system that was recently downgraded from win 10. I had issues with the operating system crashing on and off every few months with an srtTrail error, so went ahead with the downgrade. I am still having some issues though.
this morning when I booted my pc, it restarted several times, and then eventually got to the desktop. I had the option to boot into safe mode, but  Ibooted normally just to see what would happen. I have the error pasted below, with as much info as I can
think of about my pc, if anybody could help with this  Iwould be eternally grateful, about at my wits end with this thing. I can provide the minidump on request.

OS: WIndows 7 64 bit home premium
Bios: V22.4
CPU: AMD Athlon II X4 630 processor
Mobo: MSI 970 gaming (MS-7693)
Memory: 10 gb
Error: Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.
  Locale ID:    1033

Additional information about the problem:
  BCCode:    50
  BCP1:    FFFFFCD97D00001A
  BCP2:    0000000000000000
  BCP3:    FFFFF8000314FAE8
  BCP4:    0000000000000007
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    768_1

Files that help describe the problem:
  C:\Windows\Minidump\082418-21138-01... Read more

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This morning when I shut down my laptop, it bluescreened just before it should have turned off.

It said something about USB, but the event log entry does not back this up. It is odd it says USB, especially after my problem that was fixed last week that I also reported here on TSG. Here is the event log entry:

Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 12/09/2011 09:12:58
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Tech-Admin
The computer has rebooted from a bugcheck. The bugcheck was: 0x000000fe (0x0000000000000008, 0x0000000000000006, 0x0000000000000006, 0xfffffa8004b4a000). A dump was saved in: C:\Windows\Minidump\091211-26972-01.dmp. Report Id: 091211-26972-01.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<TimeCreated SystemTime="2011-09-12T08:12:58.000000000Z" />
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<... Read more

A:Blue screen on shutdown.

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this is happening a few times a day and only getting worse. I would rate my internet smartness at 1...so not good. Anyway here is what i keep getting. I'll be right in the middle of something (i only use my computer for basic stuff, email, facebook, etc. just general simple things. I have searched for a few weeks on fixing this but i dont have the slightest clue to this stuff. I did install a trial version of norton which didn't help this situation and did do the trouble shooting in safe mode but came up clueless. So what happens: I'll be just on the internet, then I get the blue screen that says A problem has been detected and windows has been shut down to prevent damage to your computer. Check to make sure any new hardware or software is properly installed. (the only thing i've installed was the recommended windows updates but this was going on before that) Then it says if problems continue disable or remove any newly installed hardware (not aware of any) or software, disable BI0S memory options such as caching or shadowing (wouldn't know what that was or where to find it) and it shuts down on me. Heres what comes up when i restart the computer.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8003490038
BCP3: 00000000B6000000
BCP4: 0000000000010015
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files t... Read more

A:Blue screen shutdown

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I am getting a blue screen with
'driver_irql_not less or equal' and then laptop shuts down

I am running Windows 7 on an Acer Aspire 5738Z

My only recent downloads were AVG anti virus and Skype

Any suggestions appreciated


A:Blue Screen then shutdown

post the mini dumps


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My computer will unexpectidly shutdown and then restart. Before it restarts i get a blue screen. Then it will restart and when i log into vista it will have "problem reports and solution" pop up and say that there was an unexpected shutdown. When i go into the "problem reports and solution" and click on the problem i just had it shows this window...

A:Blue Screen Shutdown

this is what i found on microsoft help http://support.microsoft.com/kb/903251 at the bottom of the page it indicates a virus so a good precaution would be to run your av and other malware hope this is of help

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Windows is shutting down randomly. Blue screen. Problems:

Locale ID: 1033

Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 8708C755
BCP3: B639567C
BCP4: 00000000
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:

This has happened numerous times. Also, on start-up, I am having "Windows Installer" "Tray Ap" "HPP" after trying to uninstall an old printer.

A:Blue screen shutdown

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hello, I have a one-month-old Acer Aspire 1410 11.6" notebook running on Windows 7 64-bit home premium. Twice now, it has encountered a sudden error and shut down improperly.I have run Bullguard (which found 3 infected files, but only ADMT cookes) and Spybot S&D, which found nothing. I also scanned with Microsoft Security Essentials, which found nothing.However, in looking into it more closely, I found that it is associated with Blue screen, which according to many chat forums and googling, etc, I've looked at, is a potentially serious problem.I've just scanned and saved a log with Hijackthis. Could someone have a look at it for me, please?EDIT: HJT log removed, used only in BC forums dealing with malware ~ Hamluis.

A:blue screen shutdown

Welcome to BC

Let see if we can find any BSOD errors Logs.

Download Blue Screen Viewer (http://www.nirsoft.net/utils/bluescreenview.zip)
extract the zip file
run the program
when it done scanning
go to file>saved selected items it will save them in a txt file and copy and paste all the information in your next post.

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I've been having an issue where my laptop, a Gateway NV52, displays a blue screen error as it is shutting down, and then it automatically restarts. After signing back in, the screen says that Windows has recovered from a serious error and shows details.

This is the error details I've gotten:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP3: FFFFFA60017C48E8
BCP4: FFFFFA60017C42C0
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:
C:\Users\Kylar Stern\AppData\Local\Temp\WER-57111-0.sysdata.xml
C:\Users\Kylar Stern\AppData\Local\Temp\WER588A.tmp.version.txt

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Microsoft Online Crash Analysis
How do I go about fixing this issue?

A:Blue Screen during shutdown??

You'll need to provide the logs.. Theres a thread on how to do it here:
Blue Screen of Death (BSOD) Posting Instructions

But it sounds like a poweringt down issue.

Post up the logs and someone will get back to you.

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Every time i try to shutdown my PC ever since yesterday it keeps giving me the blue screen. I haven't installed anything but i have kept my PC in sleep mode for a very long time.
I got this program called "WhoCrashed" that tells me the reasons of a blue screen or of a crash and these are the results.

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Fri 31-Aug-12 5:49:06 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\083112-29764-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70040)
Bugcheck code: 0xF4 (0x3, 0xFFFFFA8005824B30, 0xFFFFFA8005824E10, 0xFFFFF800035CF720)
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft? Windows? Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

On Fri 31-Aug-12 5:49:06 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0xF4 (0x3, 0xFFFFFA8005824B30, 0xFFFF... Read more

A:Blue screen when try to shutdown

Please follow:

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For the second time now, whenever I go to shut down my laptop this blue screen shows up for no more than 2 seconds..so I wasn't able to read everything on it, but I tried to scan it quickly and all I could see was:
"Windows encountered a problem and needs to shut down to prevent damage".
Then after that, it goes away and my laptop shuts down normally.

But what is this, and why does it keep showing up?..before turning off my laptop I closed all my programs and everything, nothing was open. Is this something I should be worried about?
I scan my laptop regularly too..I'm just a little bit worried, is there a problem with my laptop?

Can you guys please help me out?
I don't think I've ever had this before..

-Thanks! =)

A:Blue screen at shutdown ++

Post in the BSOD forum: Blue Screen of Death (BSOD) Posting Instructions - Windows 7 & Vista

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Almost every time I shut down windows 7 Pro I get a blue screen.
The technical info
Stop: 0x0000005 (0x0000000000000008, 0x0000000000000002, 0x0000000000000000, 0xFFFFF80002FACB05)
I would like to resolve before I upgrade to Win 10


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I've XP Home Media Center edition on my Dell 9100 PC.

During the last year I've been getting occasional blue screen on shutdown. It never causes an error or apparent problem on restart and I cannot predict when the blue screen will occur next.

Note: I use firefox instead of IE, because over a year ago for no apparent reason IE ceased to work and caused my PC in to a hard lock up. After all the reinstalls, etc, I just gave up and went over to firefox, but I lost microsoft updates in the process. These blue screens did not start during this same time period, but could be indirectly related...I do not know.

Excerpted error message info is pasted below; please help!

A problem has been detected and windows has been shut down to prevent damage to your computer.

Technical information:

*** STOP: 0x0000000A (0x00000034, 0x00000002, 0x00000001, 0x806E6A16)
Thank you

A:shutdown blue screen

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ok well heres the problem.

recently, two computers at our office started having problems with shutting down. the computer would go through the shutdown process and everything seems fine until the very last second before the power cuts, it blue screens with

followed by the stop code

STOP: 0X0000000A (0x000000B0, 0X00000002, 0X00000000, 0X805E33D)

both systems are running win xp sp2.
did some research on this particular stop code, came up with a few suggestions along with microsoft's suggestions.

i tried:
last known good configuration
reseating the ram
disabling all the startup apps

none of which worked. i was going to try to repair the os using the xp install cd. but before i did i wanted to see what other people though about it.

lastly, no new hardware was added to the systems recently, so i think the culprit is some software the guys from higher up pushed out remotely.

any ideas?

A:blue screen on shutdown

Here... try this. Might help you out:


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Another blue screen, again

I was typing a text on a web page commentary box and PC went blue, froze then restart.

Any idea???
Any help appreciated.

DM document annexed

A:Blue screen... again while writing a text on a web page. Any idea

Hi arjfca.

The zip you uploaded does not contain any crash dump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any disc cleanup tool before you upload another zip.

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I downloaded something on accident the other day and as soon as i got it it changed my background to something saying i might have spyware and i should download software to get rid of it. It also installed something called antivirus 2008 or something like that. Then windows went to an all blue screen saying that windows had to shut down to prevent any other possible damage. I restarted and windows started up fine, I did some stuff to try and fix it on my own and everything seemed fine except I went to the control panel and to display properties and the tabs for background and screensaver were gone. Then i left it on and went somewhere and when i came back it was in the blue screen and it would try to start up windows again but then go back to the blue screen. If i restart it and i'm working on it then it doesn't go to the blue screen. Oh, and on the blue screen it will say any one of the following things: Panic_Stack_Switch, Page_Fault_In_Non_Paged_Area, Bad_Pool_Header, Maximum_Wait_Objects_Exceeded, IRQL_Not_Less_Or_Equal. Anyway, any help is greatly appreciated. Please help. Here's the log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:15:34 PM, on 6/30/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WIN... Read more

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I am on a gateway and lately it has either rqandomly shut down or blue screened sometimes both. It differs in time so I never know when it will blue screen or shutdown next. I have even recovered my pc and started over and it keeps doing it. DOes anyone have any ideas to this because it gets really annoying when I am talking with someone and it shuts down.

A:Random shutdown and/or blue screen

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I received the following after unexpected shutdown & Blue Screen:
Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7601.
  Locale ID: 1033
Additional information about the problem:
  BCCode: fe
  BCP1: 0000000000000008
  BCP2: 0000000000000006
  BCP3: 0000000000000005
  BCP4: FFFFFA8005CFE160
  OS Version: 6_1_7601
  Service Pack: 1_0
  Product: 256_1
Files that help describe the problem:
Here is the link to dump file:
This happened on Dell Inspiron 1564 Laptop Windows 7 Ultimate 64-bit with Service Pack 1. Please help me by informing about the cause of the problem.
Thanks, Michael Harris

A:Blue Screen and unexpected shutdown

I removed SP1 and reverted back to Windows 7 RTM and now problem is solved, system running fine. SP1 seems buggy to me.

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