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Intermittent Internet Issues with Cogeco, up to 72 hour Disconnects - Past 16 Months

Q: Intermittent Internet Issues with Cogeco, up to 72 hour Disconnects - Past 16 Months


ISP: Cogeco

Loc: Southern Ontario, Canada

Modem: ARRIS TM822

Router: ASUS RT-N12C1

Service Calls & Conducted Services

Service Calls: 20+

Technicians: 14

Maintenance: 5

Modems Replaced: 4

ISP recommended routers: 3

In-House Rewiring: 2

Bell Blocks Removed: 2

Drop Replaced: 3

Tap Relocation: 2
Fast Q&A

- Modem DC's with or without: a) direct computer connection, b) direct receptacle or power bar, c) phone line connected, d) router connected, or any configuration of settings, e) battery connected, f) waiting 10/20/30/60 seconds before resetting, g) doing any combination of the above

- Technicians stated our signal in the house was perfect

- Technicians stated early on that the signal from the pole has a high upstream

- Technicians who have come out during a downtime have stated 'signals are all over the place, no consistent measure'

- Technicians have stated that they are surprised the connection is up because 'your signals are in flux 10-50 dB on every stream and signal'

- Adjacent neighbours have no internet/phone/TV issues. They are also on the same plan and bundle

- Internet & Phone will disconnect every 5-15 minutes, and be down from 1 minute up to 72 hours

- We will go a week without any issues. Then for 2-5 days up to 3 weeks we will have massive disconnections, and complete service interruptions at the above times

- TV has no degradation of signal or any other issues during a down time

- Weather seemed to be an early culprit, but now the issue is occurring very frequently in perfect environment conditions

Hopefully the above is enough information to paint the picture of the extremely irritating issue my mother's household has been facing. My mother looks after my grandmother. My grandmother relies on a working phone and we have had to pay WIND mobile for service for a cell phone because of how unreliable Cogeco has been. It is a serious liability for us in having a working phone, and internet in the household for obvious medical reasons.

We would like to stop paying additional cell phone contracts we do not need, and we would also like to receive proper and consistent service from Cogeco, or any ISP.

We want to know if switching ISP's would rectify this issue, or if it is an issue that would plague us with any ISP. In that case, do we go to the city, or where do we go from there? Do we reach out to as many neighbors in our area to see if there's a collection of issues? Anything really.

Should also mention Cogeco has given us a total of 3 months of free service. We currently are on the same free credit/no bill for May. I would switch ISP's immediately, but if its a distribution issue, would switching ISPs fix the issue for sure? If not, other ISPs like Bell may not give such credit. Very hesitant. We used Bell for 4 years, and then switched to Cogeco in 2003. Cogeco has been fine up until 2012.

I do not live at this residence, but I am responsible for ensuring tech stuff works. I have been unable to figure out the cause on my own, regardless of how much I've tried to learn about internet infrastructure and distribution within my local area. 20+ calls, and a dozen or so technicians have also gone wasted. Hopefully someone with experience can shed some light on this.

Preferred Solution: Intermittent Internet Issues with Cogeco, up to 72 hour Disconnects - Past 16 Months

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A: Intermittent Internet Issues with Cogeco, up to 72 hour Disconnects - Past 16 Months

This is cable service, right?

First--slightly off topic--the only phone in a household should not be via cable company unless the phone is only a luxury. I know that my cable company even advised my neighbor to not switch to them from a landline unless he had a cell phone.

Sounds like a problem somewhere between the place where her service branches off from the main coax cable and the modem. Maybe a loose connection; maybe a defective component; maybe a frayed cable that sometimes contacts something it shouldn't.

- Technicians who have come out during a downtime have stated 'signals are all over the place, no consistent measure'

- Technicians have stated that they are surprised the connection is up because 'your signals are in flux 10-50 dB on every stream and signal'Click to expand...

And those technicians didn't start working backward to find the source of the fault???

If the service is similar to mine outside the residence her cable connects to the company's cable and that junction should be grounded. Carefully check that connection for tightness and for absence of corrosion or rust. Clean it if necessary and protect it if that seems to be needed. Unless that connection is the source of the problem I think that it is up to the technicians to trace the problem back to the source.

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Ever since I built this PC I've had BSODs every so often. I've not been able to trace them to any particular source, but lately they seem to be getting a lot more frequent and I am getting fed up, so I figured I would try asking here.

I've used the SF Diagnostic Tool to gather the requested information and attach it to this thread.

The most recent one seems to suggest a problem with the CPU. It's been suggested to me that my CPU might need a microcode update - I installed SiSoft Sandra Lite which is able to check the CPU microcode level and indeed it does suggest it isn't on the latest version, but as far as I can tell there is no procedure for manually updating microcode, you just have to wait and hope it comes down through Windows Update or something.

Can anyone help?

A:Intermittent BSODs over the past few months

Welcome to SF Dan .

The dump files are not showing a definitive cause but most of them are 0x1A, so the best course
of action in these type of situations is detailed in the quote below.

Quote: Originally Posted by Arc

Your crash dumps are not showing any finite probable cause.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Quote: Originally Posted by Arc

First run it with all the existing/installed RAM modules. If it comes with no error, all is good.

But if it starts showing errors, Stop testing. Errors/red lines means one or more RAM is faulty. But the fault may occur due to a faulty DIMM slot, too, which is a motherboard component. Using memtest86+, you can discriminate between a faulty RAM and a faulty motherboard.

How? Say you have two RAM sticks and two DIMM slots. You obtained errors at the test with all RAM sticks installed. Now, remove all the sticks but one. Test it in all the available slots, one by one. Continue the same procedure for all the available sticks.
How to make the inference that is it a RAM issue or it is a motherboard issue? Suppose you have got the result like that:
testSlot1Slot2RAM1ErrorErrorRAM2GoodGood It is a RAM, a bad RAM.

But if you have got a result like that:
testSlot1Slot2RAM1ErrorGoodRAM2ErrorGood ... Read more

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Dell XPS PC was extremely stable until may of this year which is when I started getting BSODs. About 1 year prior to this I started experiencing very slow performance; startup and logon would average between 6 to 7 minutes. So, in May of this year, I added more memory, increased from 8GB to 16GB, and I added an additional internal hard drive and moved most of my media files to it, so the original hard drive contains only windows, software and my document files. I also, removed Norton Internet Security and replaced with Windows Security Essential. When I started experiencing BSODs I ran mem86tst, but it did not turn up any problems. Also, I ran Tweakbit PCcleaner which cleaned up my registry. I also ran Tweakbit Driver updater which recommend a bunch of driver updates, but I was reluctant to make that many changes so I updated only my graphics card.

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this is my info

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\HP_Administrator>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : your-4dacd0ea75
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : vc.shawcable.net

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : vc.shawcable.net
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-14-2A-A1-5C-48
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . :
Subnet Mask . . . . . . . . . . . :
Default Gateway . . . . . . . . . :
DHCP Server . . . . . . . . . . . :
DNS Servers . . . . . . . . . . . :
Lease Obtained. . . . . . . . . . : July 24, 2007 7:22:34 PM
Lease Expires . . . . . . . . . . : July 24, 2007 8:22:34 PM

C:\Documents and Settings\HP_Administrator>^V

Here is my Network Diagnostics

Network Adapters FAILED
[00000001] HP EN1207D-TX PCI 10/100 Fast Ethernet Adapter (FAILED)
Caption = [00000001] HP EN1207D-TX PCI 10/100 Fast Ethernet Adapter
DatabasePath = %SystemRoot%\System32\drivers\etc
DefaultIPGateway = Subnet) (PASSED)
Pinging Read more

A:My internet disconnects after an hour, can someone help?

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Ok, so my dial up internet disconnects me every hour. This is a really annoying problem....and i cant figure it out. Any help would be appreciated. Thnx.

A:internet disconnects me after an hour!

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HI im having a problem with the internet on my desktop. Im running windows xp and the desktop is connected to a router through LAN wiring. Every hour at the 31 min mark (exp: 1:31 , 2:31, 3:31,... etc) my connection to the internet just shuts off for approximately 15 seconds. It comes back on right after. This isn't a problem when it comes to browsing the web and whatnot. It affects my gaming, streaming, and downloading greatly though. When im in an online game, i always disconnect at that mark.

Can anyone help me fix this problem? Or explain to me what the problem actually is?

Also, the router has been updated. There are 2 desktops and 1 laptop in the household. One desktop and the laptop works fine, the desktop im on always disconnects every hour. Please help. Thanks.

A:Internet Disconnects every hour.

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Hi people,

Since a day or 4/5 my internet disconnects exactly every hour for a couple of secconds. I don't know how it started but its pretty annoying and i really would like some help with this problem, i searched the internet i've done a full antivirus scan couldnt find anything. I really would like some help with this.
Thanks in advance to people who are willing to help me out !



A:Internet disconnects exactly every hour

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Hi, I'm having a problem with the internet. I'm running windows xp and I am connected to a NETGEAR router, but that doesn't matter much, because I tried connected right from my modem to my computer, bypassing my router, and it still disconnects, so it's not the router. Every hour my connection to the internet just shuts off and comes back on almost instantly, maybe 5 seconds. So lets say I get on my computer at 11:27 AM it will cut off at 12:27 PM, 1:27 PM, 2:27 PM, etc. But, if I come on my computer at 11:55 AM, then it will cut off at 12:55 PM, etc.

It comes back on right after. This isn't a problem when it comes to browsing the web and whatnot. It affects my gaming, streaming, and downloading greatly though. When I'm in an online game, I always disconnect at the hour.

Can anyone help me fix this problem? Or explain to me what the problem actually is?

I have tried going into my NIC and un-checking all the options in the power managment tab, still doesn't work. My lease expires 1 day from when it got it, not every hour.

Please help. Thanks.

A:Internet disconnects every hour!

i have a similar problem here too, the internet connection gets cut off from time to time. im with virgin media, using their latest cable modem. the modem connects to a wireless router D-Link DIR-615. then 3 computers connect to the network wirelessly. it's just very odd to see the browser cannot locate pages constantly...

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my internet disconnects almost every hour i am currently using windows xp and my router is Linksys WRT54GSLogfile of HijackThis v1.99.1Scan saved at 8:49:59 AM, on 6/4/2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.5730.0011)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\hkcmd.exeC:\WINDOWS\system32\igfxpers.exeC:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIADA.EXEC:\Program Files\Analog Devices\Core\smax4pnp.exeC:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exeC:\WINDOWS\system32\ctfmon.exeC:\Program Files\Logitech\MouseWare\system\em_exec.exeC:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\MSN Messenger\msnmsgr.exeC:\Program Files\MSN Messenger\usnsvc.exeC:\Program Files\Internet Explorer\iexplore.exeC:\Program Files\Internet Explorer\iexplore.exe... Read more

A:My Internet Disconnects Every Hour

Hi Desu,Sorry for the delay, this forum is quite busy right now.I don't see any signs of malware in this log. It is clean.This forum is dedicated to the diagnosis and removal of infections. Since you seem to be connected to the internet through a wireless router, I recommend that you post your problem on The Bleeping Computer Network Forum. Do not post another HijackThis log there, but please mention that your log has been checked and no malware was found.I do have a couple of recommendations for you. All are summed up in this article by Miekiemoes:http://users.telenet.be/bluepatchy/miekiem...prevention.htmlPay special attention to what she has to say about peer to peer downloading. I see you have Bittorrent installed. Also review your Antispyware and firewall programs (if any) in light of her recommendations. Your Kaspersky Antivirus is fine.Cheers,Dave

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I've had this problem for about a month now: my computer disconnects from the internet every hour. I am using wireless broadband...
When it disconnects, I cannot go on any web-pages, however, when I look at the wireless connection, it says that I'm still connected (status: connected).
The only way I can re-connect is by restarting my computer, which is really annoying when i'm in the middle of things.
One annomally is that I sometimes use Windows Live OneCare Safety Scanner - which is a virus cleaning thing which i think runs via the internet, instead of being a downloaded program: the scan tends to take around 1.5 - 2 hours to complete, during which the internet seems to stay connected. However, once the scan is finished, the internet automatically disconnects...
Also, if I have my gmail account already open, it seems to be able to receive mail and I can read mail and send stuff quite a while after the ‘disconnect’ (meanwhile, I cant see other webpages). Eventually though, my gmail account also disconnects (maybe around 10-15 mins after I stop having access to other webpages). Don’t know if this means anything..
I share the connection with three other computers in my house, and none have this problem (pc's and macs).
Ive been trying to find clues about what it could be, I've read that it might have something to do with my IP renewing or might be a virus, either way im not very technically experienced, so dont know how ... Read more

A:pc 'disconnects' from internet every hour-ish

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hello, i have been dealing with this issue for almost a year now.

Every hour my internet has a brief "pause", it can be from 3 seconds to a whole minute, it happens every single hour, but not exactly, In example it could happen at 9:12 then at 10:08 then at 11:10 and so on.

its very annoying because it disconnects me from online games. I've called my ISP about 30 times, changed my modem twice, no solution.

I know its from the network and not my PC because i also play on consoles and it happens too.

A:Internet disconnects every hour.

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I have a dv6000 hp pavilion laptop runing on vista home premium. My internet has been disconnecting every single hour. Its a huge problem, especially when im downloading something or playing an online game. I have a silver Motorola modem 2210. I know its has absolutely nothing to due with my modem, because it doesnt disconnect on other laptops or my xbox. Im pretty sure that the problem is the lease obtained/expired. It expires and gets obtained every hour. And ive been disconnecting every hour does anyone know how i can fix this frustrating problem? Heres the ipconfig info.

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Haider Swagish>ipconfig/al

Error: unrecognized or incomplete command line.

ipconfig [/allcompartments] [/? | /all |
/renew [adapter] | /release [adapter] |
/renew6 [adapter] | /release6 [adapter] |
/flushdns | /displaydns | /registerdns |
/showclassid adapter |
/setclassid adapter [classid] ]

adapter Connection name
(wildcard characters * and ? allowed, see examples)

/? Display this help message
/all Display full configuration information.
/allcompartments Display information for all compartments.
/release Release the IPv4 address for the specified adapter.
/release6 Release the IPv6 address for the specified adapter.
/renew Renew the IPv4 address for the specified adapter.
/renew6 Renew the IPv6 address for the specified adapter.
/flushdns Purges the DNS Resolver cac... Read more

A:Solved: Internet disconnects every hour due to Vista. Please help.

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This is my first time on this site, so I hope I'm posting in the correct section. Over the past week I have been experiencing frequent disconnects in my internet service. I have called my ISP four times since this began, which resulted in them giving me a new Modem, and replacing the Filter on the outside of the house, but none of this has helped the issue.

I especially notice the disconnects when I am playing on-line games (World of Warcraft, League of Legends), and it causes any and all games to be un-playable. They also occur when I am just browsing web pages. Sometimes the disconnects happen every 5 minutes for an extended period of time, and then I could have steady internet access for up to an hour if I am lucky.

If anyone has any ideas on how to fix this problem, please help!! IDK if you need my computer specs, but I've pasted them below.

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: AMD FX(tm)-4100 Quad-Core Processor, AMD64 Family 21 Model 1 Stepping 2
Processor Count: 4
RAM: 8173 Mb
Graphics Card: AMD Radeon HD 7700 Series, 1024 Mb
Hard Drives: C: Total - 1907626 MB, Free - 1743876 MB; E: Total - 476938 MB, Free - 368484 MB;
Motherboard: Gigabyte Technology Co., Ltd., GA-970A-D3
Antivirus: Norton Internet Security, Updated and Enabled

A:Frequent Disconnects from Internet for the past week Please Help!!

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OS: HP Pavillion Notebook PC tx1308nr upgraded to Windows 7 Home Premium 32 bit
Model#: GS867UA#ABA except upgraded from Vista to 7
Product #: GS867UA
Processor: AMD Turion 64 X2 Mobile Technology TL-58 1.90GHz
Memory: 2GB RAM
Hard Drive: 320 GB Internal Hard Drive
Display Adapter: NVIDIA GeForce Go 6150 Driver version 179.67
External Display: Samsung p2370 23" 1920x1080
External Hard Drive: 1TB ext Seagate Drive
Secondary OS: Ubuntu 10.04 LTS 64 bit from a USB drive


At seemingly random times - most often when I click on something (anywhere) - the screen will start to "freeze". Sometimes it starts by open windows not responding in any way, then progresses to the cursor freezing. This freezed state will last up to a few minutes, then suddenly unfreeze. Frozen windows will indicate "X not responding" on the title bar. This will sometimes occur many times in a row, for hours at a time, with only a few minutes of normal use between freezes (example, 2 minutes frozen, 2 minutes unfrozen, repeat for several hours).

When the screen and/or cursor are frozen, if I move the mouse and attempt to move windows or click a web link or do anything else, (as if the cursor was responding) all of these "unseen" actions will suddenly "catch up" and quickly occur (within a second) after it unfreezes. If I happen to be watching a video on Youtube, when it unfree... Read more

A:Excessive Intermittent/Random screen freezes and internet disconnects

Hello Metsturbo99,

Sorry to hear your computer is randomly freezing.

Have you checked to see if a nasty infection of malware is on your computer? This is most probably always the cause.

Malwarebytes - https://www.malwarebytes.org/
AdwCleaner - AdwCleaner Download

If Malwarebytes picks up anything, please export the log onto your desktop and upload it here.

Thank you,

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I have a Linksys router that disconnects every 45min to 1hr & 15 min. Very annoying. Doesn't matter whether I'm using the computer or not. So I have to disconnect pwr. to the modem and router - wait a min. then connect pwr to modem and router and wait a min. and I'm back on line... what's going on...?? Without the router it never disconnects.
I have cable from Comcast an eMachine using XP home.

A:Linksys router disconnects about every hour.

You may be able to solve the problem by setting the router back to the default configuration. Somebody may have changed the settings on it which cause it do act in that way. Somewhere in the router's configuration, they should be an option to restore factory settings or something similar. Try doing this. If you don't know how, contact the retailer or consult the user manual.
If you do this and the problem persists, the problem may be your service provider (ISP). They could have problems due to a lack of servers or too many users. Try contacting them to resolve the issue.

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I have always had intermittent disconnections from the internet. My laptop usually reconnects on its own or a quick restart will sort it.
However, this weekend, the internet has been disconnecting at least once an hour. 9 times out of 10 it will not fix itself. Upon using the troubleshooter I get the error "default gateway not available". The troubleshooter usually fixes this and the internet is useable again until the next time it disconnects. I have also seen "your computer appears to be correctly configured, but the device or resource (www.microsoft.com) is not responding". The troubleshooter is usually unable to help with this and I have to reboot.
I have spent the last 3 days looking for help online, but nothing I have tried so far has worked. PLEASE HELP

A:Intermittent Internet Issues

I hope someone has helped you by now. Well, without explaining what is happening, I'll tell you what I do.  I shut off my modem and pull out its battery and power cord. I turn off my router and pull out its power cord.  I turn both my computers off and then wait a couple minutes.  Then One by one I power up first the modem... waiting untill all the green lights are on, then same thing with the router... then my desk top powers up, and lastly the laptop....that usually fixes it.  I may need to use the trouble shooter once more and do that routine once more, but if that doesn't fix it.. I'm on the phone to my ISP and it's often the modem that needs a jolt from them to get back online.  If you have troubles from this point further, I'd look at my hardware and drivers to make sure they are up to date.
I know the whole thing is complicated, but still, in this day and age with all the years of study and research and trial and error,   an internet connection , to me, shouldn't take all that fuss.  It's almost 2014, push a button, connected, end of story.  I wish.  Good luck. Rob

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I've been searching for months on how to fix my issues, I've had 5 techs come to my house and no one seems too know the issue. At a random time in the day my internet will lag for a few seconds for about 5 hours, my ping in games and programs skyrockets, and I can't do anything. I am asking for some help to end this headache once and for all, if I need to provide something please let me know, and I will gladly do so.

Thanks in advance,

A:Internet intermittent issues

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I recently started having problems with my internet connection. I have two separate computers, a Lenovo Laptop running vista and a dell PC running win7. The laptop is often on the network through an Ethernet port and the PC through a wireless card (yes thats a bit odd). Occasional an apply laptop is on wirelessly as well.

The issue is that I will often suffer severe internet slowdowns, but more often totally lose the ability to load new websites or connect to a game server. Despite this the internet connection status will be unchanged and I have even had background downloading and uploading continue uninterrupted.

I am pretty much at a loss for what to do here. I tried repairing the connection through windows, rebooting the router/modem (a motorola surf board), reinstalling the OS on one computer and enabling UPnP.

This problem persists no matter what combination of computers are on the network or time of day (if ISP traffic as an issue).

Any help would be gratefully appreciated.

A:Intermittent Internet Issues

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Hey guys,

I've been having a heck of a time with my internet. One moment it's working fine, the next second it wont load anything and my netflix (running off PS3) wont load the show I'm watch etc. It stays like that for a few minutes and then starts working again.

The whole time the modem says its connected and my computer says it has internet connection.

Much appreciative for any and all help!

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Hi, I am getting this BSOD from past 6-8 months, i switched over to win 7 from XP (in XP also i suffered same problem), few days the Win 7 had no problem but after that every time i start my comp i get at least 4-5 times BSOD n the system keeps on going to safe mode.

Kindly help me.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 0000008C
BCP2: 00000002
BCP3: 00000000
BCP4: 88DD3FF1
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:

A:Getting this BSOD from past 6 months.

Please follow the http://www.techsupportforum.com/foru...ta-452654.html to provide us with your crash reports, and we will do our best to give you troubleshooting steps to fix the crashes.

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OS: Win 8 pro

System: x64

Originally, there was no windows in my laptop since I bought the DOS version. But the first OS that I installed was win 8 pro and I switched back to win 7 ultimate at some time and finally switched back to win 8 pro. Both are full retail version.

Age of system: 8 months

Age of installed OS : 1 month

CPU: Intel(R) Core(TM) i7-3630QM CPU @2.4GHz (Quadcore but my dxdiag says that I have 8CPUs?)

Video Card: NVIDIA GeForce GT 750M

MotherBoard: I tried with CPU-z but it says invalid in motherboard field. So I googled and found out that I can use cmd to find it. Below is some command that I type through google. Not sure which one is my motherboard model.

Power Supply: Lenovo 19.5v == 6.15A

System Manufacturer : Lenovo

Model Number: YB00192238

I've been getting BSOD since early october. I already tried to use system restore back to previous month before I got BSOD and still getting it.
I've tried to re install windows several times and still get this BSOD.
There was a time I was just freshly installed the windows and in the middle of installing drivers of my laptop and I got BSOD.
I noticed I only get BSOD if I connect to the internet, specifically while browsing or downloading. I never get BSOD while being offline.
So here I am, finally given up on how to solve this and search for help from expert.

Thanks in advance for the input.
Apologize if I happen to miss some details.

A:BSOD for the past months


I've run the driver verifier and I got a bsod.
I have re attach the new dump and all other things in this post.
I will update on RAM, HDD and initial later.

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Well Ive had the BSOD but finally after sorting out the issue & changing the RAM I had no BSOD issues for few days but this has started again & the error I get is "IRQL_NOT_LESS_OR_EQUAL", which according to me is the driver issues..!!!

Can anybody please specify me the solution..???

Some Extra INFO

System 2.5 Years old [New RAM, 15 days old]
OS installed on 1st Jan 2011 [fresh retail install]
No over clocking done
Have had no issues on LINUX

EDIT: - Changed attached flies from txt to dmp

A:BSOD for the past 8 Months

Welcome to Seven Forums.
While your at it please take the time to fill in all your system specs. here
Attachment 129940

It will be needed to fully help you.

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I've had problems with using the internet with my ASUS laptop (i5, 8GB RAM, Windows 8.1) since I bought it over a year ago.
Everything else about the laptop is fine, perfect while using Office, Itunes, photos, etc. But browsing the internet I have big problems. For the past year while using any browser, it has been very slow accessing webpages, opening new tabs, when typing there is lag, videos often freeze etc. This is a problem that varies in intensity - sometimes it is not so bad and works perfectly, sometimes it is unbearable but mostly it is somewhere in between the two.
In addition to this, since being at home (usually at university) the problem has got worse and often the internet connection will cut out completely for up to a minute and a yellow warning light will appear on my wifi strength indicator.

I have tried almost everything to get it fixed: using an external USB wifi device, using an Ethernet cable, it's not a problem with router/internet connection, no viruses etc. Last week I decided to reset Windows 8, deleting everything on the hard drive and reinstalling. For the first couple of days everything was fine but now the problems have started again. When I try and access a web page it often takes a few seconds to even respond, when I try and search Google using the address bar in Chrome it will say 'about:blank' for a bit before returning the results.
I just did a ping test on www.google.com and two of the times were about 2000ms, and the other two were 25ms.... Read more

A:Very strange intermittent internet issues

You could try copy and paste in an admin command prompt to flush your DNS(Domain Name Server)

ipconfig /flushdns

To learn what DNS is/does go here.
If that doesn't help in power settings check that link power state(PCI Express) is turned off, and USB suspend is disabled.
like this:

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Morning All,

My computer keeps getting intermittent internet connection issues since I switched the router supplied by the ISP to a draytek one. When browsing im getting random 'error connection reset' messages in chrome and same result for other browsers. The router is currently dishing out DHCP pointing clients to the router for primary DNS and Googles for secondary. Other people on the network seems fine, I use Kaspersky internet security for AV, could it be that? Any pointers would troubleshooting would be much appreciated. Current IPCONFIG below;


Many thanks in advance

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I've been having internet issues a lot recently.

I'm supposed to be getting 25 mbps but out of nowhere I'll have periods of 20 min to multiple hours of connections bouncing around from 2 mbps to 25. (and also huge jumps of jitter and latency)

I'm on a fibre optic connection.
I've ran speedtest over wired and wireless devices and the same issue pops up.
It's not an issue of too many people being on the internet at once, because this can happen late at night.

What I've done to no avail:
-Reset router + modem. NOPE.
-Called my ISP and they havent found anything wrong from their end
-Had my ISP come in and replace my router (which solved the problem for a good month or 2 until recently the same issue has came back). (they also updated the software on the router)
I'm obviously extremely frustrated and hopefully someone here will have seen this issue before.

As an Xbox gamer, this is completely unplayable.


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I'm on a laptop that has Vista, I use Comcast Cable, and Firefox as my browser. Awhile ago I tried to setup a router (Linksys) so that my sister could use it as well, but for some reason I could not configure it properly, and I ended up being without internet until I, suppose, tinkered with the right options and it turned on through the Comcast modem...box thing.

Okay, so the problem basically goes like this: randomly, because I've yet to see any sign that links them together, many varying problems will occur. Here are the ones I can remember:

* 404, page is not displayed, a lot of refreshing and it shows up
* I get redirected to Google
* I get redirected to a specific page (I can't remember what this was, but it stopped showing up).
* I get redirected to a .edu page (I also can't remember the exact page for this either).
* Page Cannot Be Displayed, a lot of refreshing also brings this back.

Aside from that, sometimes my internet will just cut out, but there will be no warning and the little display on my taskbar will tell me I'm still connected. Firefox will display "Firefox could not connect" or whatever it says, however, I can still use AIM (for a period of time, then that stops too) and when I used to play World of Warcraft, I could continue to play that without losing my connection (no effect on lag either).

I regularly run Spybot S&D, Anti-malware, and sometimes CCleaner, but I also have Spyware Doctor and AVG (but I don... Read more

A:Internet Issues; pages not found, random disconnects, etc.

Hello and welcome to TSF.

Apologies for the long delay in response. Since it has been a while you posted, if you still require assistance, please provide us with a new set of logs in a new topic as this one shall be closed.

New Instructions - Read This Before Posting for Malware Removal Help

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I've been having trouble with my Windows 10 (64 bit) desktop computer. At 5 past every hour, without fail, it gets BSoD. Doesn't matter how long the computer has already been on for, and it doesn't matter what I'm doing on the computer. If it's 10:05, 2:05, 3:05, or whatever, it crashes. This just started happening last night.

I realized the crash pattern once I installed BlueScreenView and saw that each of the minidump files were timestamped with the same XX:05 time. Also, in all the crash files, the main culprits listed are either "ntoskrnl.exe", "aswSnx.sys", or both. The only exception is the first one (happened 6/15/2016 at 9:05:16 PM), which also lists "k57nd60a.sys" as a culprit.

To clarify, each BSoD has been classified as SYSTEM_SERVICE_EXCEPTION.

UPDATE: Within the Task Scheduler I found a task called "GoogleUpdateTaskMachineUA" that was scheduled to start at 2:05 am every day and then repeat every hour for a duration of 1 day. The last time it was carried out was 9:05 pm yesterday, which exactly coincides with the first instance of the BSoDs. I disabled it and it seems to have stopped the BSoDs from happening. Now the question is, how can I fix the task so that it works properly? Because I'd ideally like to still have it running in order to keep my Google Apps updated.

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Hi people,
I have facing this crashes for a past 3 months , i had windows 7 home premium 32 bit version which had the same problem now for time being i switched over to windows xp for trouble shooting but still the problem persists with random crashes

My specs are
AMD athlon II x2 @2.8Ghz
2*1GB transcend ddr2 ram
currently running windows xp sp2 professional 32 bit

posting my dump file along with this post , hoping for some valuable help . Really fed up because of this PC problem in the midst of my studies

Thanks in advance

A:Frequent crashes for the past 3 months

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [D:\Kingston\BSODDmpFiles\jai007\Windows_NT6_BSOD_jcgriff2\Mini030812-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp2_rtm.040803-2158
Machine Name:
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055c700
Debug session time: Thu Mar 8 04:05:52.203 2012 (UTC - 7:00)
System Uptime: 0 days 0:20:13.778
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 10000050, {acc81a28, 0, b9dfc35c, 0}
Could not read faulting driver name
*** WARNING:... Read more

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On my C: Drive that is SSD I used to have around 38GB free (was even 42GB but after accidental turning the windows update on I lost to 38GB). Since I stayed at 38GB without wasting space with silly windows updates (turned off ofc) and I installed only tiny programs, I don't see how did I become from 38GB to 23GB of free space?? I may have searched files through 15K photos a month ago if such thing ever reduces disk space (such as indexing) but I checked one windows.ecb (or something like that) file was only 133MB, I don't see where all the space got lost?? I was installing a few (3-4) small programs that when I saw are of no use to me - uninstalled. I have run disk cleanup many times and I don't see where all that space went?

I may have accidently enabled 'Windows 7 file recovery' but I made sure to disable this trash immediately, meaning I do not have any folders on the disk space that would take so much memory.

I know that sometimes if you delete a lot of files like thousands of files, 20GB + of space, the space doesn't restore immediately (whenever it comes from many deleted files) but for that reason I deleted files from removable disk, to not get any traces on the main HDD.

Is there any tool to check over the months, how your free space got lowered, I could then see on a graph if the drop of space got sudden or not, to identify what could have caused it. And I dislike using any 3rd party 'cleaners' or whatever software

A:Lost 15 GB over the past months for nothing.. realized now

You can set how much space is used for System Restore, check and see how much space is allotted and how much percent wise is being used.

Check it here:

System Protection - Change Maximum Disk Space Usage in Windows 8

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I have so many Blue Screen errors on my PC I don't know what to do with myself.

I have re-installed Windows 7 Ultimate fresh.

I have been running Driver Verifier for the past 6 hours. No BSOD so far so I am thinking it isn't a driver issue.

I have ran the Seagate HD Diagnostic Test, and everything has passed.

A lot of the time these BSOD's occur when I am gaming/streaming my games.

Specs: Windows 7 Ultimate
Video Card: Nvidia 570 GTX
Processor: AMD 1090 Thuban
Hard Drive: Seagate 500 GB
Ram: 8 GB G.Skill Ripjaw

Dump File : 021012-14523-01.dmp
Crash Time : 2/10/2012 3:07:24 AM
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`010e83d1
Parameter 3 : fffff880`082e5fb0
Parameter 4 : 00000000`00000000
Caused By Driver : fltmgr.sys
Caused By Address : fltmgr.sys+43d1
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021012-14523-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 292,144

Dump File : 021012-14289-01.dmp
Crash Time : 2/10/2012 2:39:23 AM
Bug Check Code : 0x0000007f
Parameter 1 : 00000000`... Read more

A:Several BSOD errors for the past few months

Please follow the http://www.sevenforums.com/crashes-d...tructions.html to provide us with more detailed information about your system, crashes, and error logs.

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Hi everyone! I've received 3 bsod the past 2 months, i don't really know where they are coming from but maybe its cause i rarely turn my Laptop off all the way. i usually put it in sleep mode. Anyways here the little windows that popped up once i turned it back on. the most recent one came when i turned my laptop on from sleep mode, maybe around 10 minutes in it just happend.Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601. Locale ID: 1033Additional information about the problem: BCCode: 9f BCP1: 0000000000000003 BCP2: FFFFFA80115B94E0 BCP3: FFFFF80000BA2748 BCP4: FFFFFA80111327C0 OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1Files that help describe the problem: C:\Windows\Minidump\021412-32916-01.dmp C:\Users\Eddie\AppData\Local\Temp\WER-73788-0.sysdata.xmlRead our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txtI tried going to the "files that help describe the problem" while the window was up but it wouldn't let me open them. Once i clicked check for solutions, the .xml file disappeared. The dmp is still there but it won't let me open it, it says access denied. I am the admin on this computer.Thanks for the help! off to school now.

A:BSOD out of no where 3rd time past 2 months.

Don't bother checking for solutions. Can't remember a time that has actually worked for me. I am also going to ignore the codes for the moment as they do not enjoy telling the exact issue at hand.

1. What are you doing when the BSOD pops up? You say you keep it in sleep mode, etc?

2. It is a very rare issue. Give us your computer specs (I recommend Speccy for a more thorough deluge of information).

3. Toss us a small list of your most used programs (that you actually have to open yourself) and any consistent programs such as Anti-Spyware and Anti-Virus.

4. There is a chance you do have a minor (or very sneaky) virus on your computer causing the issue. Run a thorough virus scan via Avast or maybe Avira (free-versions) and nab yourself Comodo (free again) while you are at it.

5. Finally (and last on the list) how often do you actually turn off your computer? What are your core temperatures? When was the last time you applied Thermal? Can you cook an egg on the darn thing? Let us know.

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i've been getting these BSOD
Please help

A:BSOD for the past few months 0x0000001e

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

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I looked through some archives for my needs and I am not really seeing anything specific to my issue.
If you have a link to previously posted I will use it if not, I kindly am asking for help.
Trying to do a system restore on my machine and it wont let me go back any farther than 12-2010
Is there a way to go back father into the year?
I need to restore at least 6 months behind today's date.


A:Can't go restore back past 2 months?!

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Well the problem is that it is slow and i think they have some unwanted virus on there which wont leave even tho i do system recovery and many other virus protection program has told me there was no errors.I cant reboot bc my dvd drive wont work it stills open but the light.The only time my computer work finely is after a update or recovery.Please help me with this problem?My computer is a acer extensa 5620 and has windows vista.

A:Hello everybody for the past two months i been having problem with my laptop


my dvd drive wont work it stills open but the light

I'm not sure what you mean by this?
What is the make and model of your computer? You may have a Recovery Partition on your computer. If you start up your computer, you may have a quick message over the logo that says Press (key) to Enter Recovery, sometimes this is F11. If so, this will set your computer back to Factory Defaults. This will remove all personal data, so backup first.
If you do not have a recovery partition, then read up on the link in my signature PC Running Slow? And try those things.

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I've been getting seemingly random BSODs on my Win8.1 box for months now. There are several different errors that show up, and most of them seem to point to the drivers. I have no idea which driver could be causing the issue though, as I've reinstalled the majority of them.

A few I can remember:

Bluescreenview points at ntoskrnl.exe for nearly every one of them, though some have others thrown in as well such as usbehci.sys, dgxkrnl.sys, and ndis.sys

I'm at a loss of what to do at this point. Some days I only get one BSOD, other days I get 5+. It's really starting to be an issue.

A:BSODs over the past few months. Many different reasons

MSINFO32 report is missing. Please do this:

Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back. Then zip up the .nfo file and upload/attach the .zip file with your next post.

Out of 11 memory dumps there were 5 different BSOD error codes. The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things:
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level d... Read more

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Hi there!
So as the title suggests, I've been having multiple BSOD's over the past few months that appear to be getting more frequent. I'm not sure if they're related as some of the error codes are different while others are the same. Hopefully you guys can help me here.
I'm going to be posting the BlueScreenView info on each as well as providing a link to the minidump file via Mediafire.
-------------------------BSOD 1--------------------------
Date: 1/13/15
Bug Check Code: 0x0000003b
Parameter1: 00000000`c0000005
Parameter2: fffff800`02e79c60
Parameter3: fffff880`0b36bf90
Parameter4: 00000000`00000000
Caused by Driver: dxgmms1.sys
Caused by address: dxgmms1.sys+c0a1
Crash Address: ntoskrnl.exe+75bc0
Minidump link: https://www.mediafire.com/?ba7i017yp33fn40
-------------------------BSOD 2--------------------------
Date: 5/8/15
Bug Check Code: 0x000000d1
Parameter1: 0000001d`684b4562
Parameter2: 00000000`00000007
Parameter3: 00000000`00000001
Parameter4: fffff880`04bc39f7
Caused by Driver: nvlddmkm.sys
Caused by address: nvlddmkm.sys+fe9f7
Crash Address: ntoskrnl.exe+76e80
Minidump link: https://www.mediafire.com/?ts1m9m3668dl31f
-------------------------BSOD 3--------------------------
Date: 7/4/15
Bug Check ... Read more

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I'm on 8.1 and it's almost always when playing World of Warcraft or sometimes just using Firefox. The most recent BSOD a minute ago was KERNEL_SECURITY_CHECK_FAILURE.


A:Daily-ish BSOD past few months :(

One of your dumpfiles blames Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_SEGMENT::MarkResourcesForEviction+cf ).
Driver Description: DirectX Graphics MMS./ this is probably related to your videocards and you mentioned that the bsods mostly happens when gaming.

In your msinfo32 report i found:

<Device><![CDATA[Intel(R) HD Graphics 4600]]></Device>
<Error_Code><![CDATA[This device is disabled.]]></Error_Code>


Why is this device disabled did you have problems with it?
How did you disabled it, through device manager or did you disabled it in your Biossettings?.
Your Logitech G710 keyboard drivers are outdated(2009), please update the latest drivers from here Support + Downloads: G710 Mechanical Gaming Keyboard - Logitech and also update the drivers(2012) for your Logitech HD Pro Webcam C910.

Please also update your Intel Watchdog Timer driver(2010), it is (probably) part of the intel mangement engine.
Check the support/driver downloadsite of your OEM model or system(mainboard) for the latest windows 8.1 driver here GIGABYTE - Motherboard - Socket 1150 - GA-Z87X-D3H (rev. 1.x).
And please also update all the other drivers to the latest version.

If theBSOD's continue, I'd suggest running Driver Verifier according to theseinstructions: Driver Verifier Se... Read more

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Thats right, ive gotten BSoD 41 times in the past 5 months (Since I got my computer) Im pretty mad as it seems to happen while playing Minecraft or while web-browsing (witch are the 2 things I do most ) but it has happened right on start-up. It would be so great if someone here could help me out, and finally get this problem resolved. Thanks in advance . ~Happiness1
? OS - Vista/ Windows 7 ? Windows 7
? x86 (32-bit) or x64 ? x64
? What was original installed OS on system? Windows 7
? Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Full Retail Version
? Age of system (hardware) Around 5 months.
? Age of OS installation - have you re-installed the OS? 5 months (never re-installed)
? CPU: Intel(R) Core(TM)2 Duo CPU E7500 @ 2.93GHz
? Video Card: NVIDIA GeForce 9500 GT
? MotherBoard: Board: Intel Corporation DG41WV AAE90316-102
Serial Number: BTWV104006QE
Bus Clock: 266 megahertz
BIOS: Intel Corp. WVG4110H.86A.0015.2010.1111.1718 11/11/2010
? Power Supply - brand & wattage: I dont know :/ (Cant remove it)
? System Manufacturer: Custom built
? Exact model number (if laptop, check label on bottom): Custom built

A:BSoD... 41 times in the past 5 months.

Hi -

Probable issues with RAM are a likely cause.

Run memtest86+ - http://www.techsupportforum.com/2863029-post5.html

Before you run memtest86+. . . .

- remove Daemon Tools/ Alcohol 120

- Run the Driver Verifier -- http://www.sysnative.com/0x1/Driver_Verifier.htm

I see several old drivers in the dumps. If BSODs are software related, D/V can help find the culprit.

Regards. . .





Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\091211-22245-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Mon Sep 12 15:16:32.395 2011 (GMT-4)
System Uptime: 0 days 1:18:32.112
Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+3c8 )
BUGCHECK_STR: 0x1a_403
PROCESS_NAME: iexplore.exe
FAILURE_BUCKET_ID: X64_0x1a_403_win32k!SURFACE::bDeleteSurface+3c8
Bugcheck code 0000001A
Arguments 00000000`00000403 fffff680`00027b78 ba500000`a2c62867 fffff680`00007b78
BiosVersion = WVG4110H.86A.0015.2010.1111.1718
BiosReleaseDate = 11/11/2010
SystemManufacturer =
SystemProductName =
MaxSpeed: 2930
CurrentSpeed: 2926
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\091211-15428-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
... Read more

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I'm throwing in the towel.
I have received numerous BSOD's over the past 8 months or so. They reference different errors, but most are memory related. The last one (today) was saying that I was attempting to execute non-executable memory.

I have not had a lot of time to sit and fix the issue. I finally decided to come here and get help.

I am attaching the required zip files.
By the way, this happens on all 4 accounts on the computer, not just admin, etc.
The dump files are processed from my personal account, which is also the admin account.
Do I need to attach the zip files from every profile on the host?
Please help asap!

- x86 (32-bit) on 64 bit hardware
- it is the original OS
- OEM : Home Vista Premium
- What is the age of system (hardware)? roughly 4.5 years old
- What is the age of OS installation? roughtly 4.5 years old
- video card: ATI radeon HD 3600+ 1GB
- RAM: 4GB
- CPU: athlon dual core 2.5 Ghz

A:Tons of BSOD over the past several months

Adding my minidumps.

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Hi all

Any help that can be provided would be much appreciated. I have had BSOD numerous times today and getting some different error messages. Doesn't seem to be a particular time, or when using a particular application that I get it. Has been happening on and off for months.

Please find attached SF diagnostics tool output.

Many thanks in advance.


A:BSOD occuring many times a day - has been intermittent for months


What antivirus software do you use?

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Here's what I've done over those 6 months:
Updated all drivers, tested for overheating, re-installed windows 7 Pro over the top of prior install. Cleared out all ATI drivers and reinstalled. Tried everything I could think of. I am not sure how best to use the Dump files to solve the problem, but am pretty sure I still have an ATI card issue. Tried going back to older drivers to no avail.

Have used the following tools to try to resolve this: BlueScreenView, Driver Reviver, Driver Sweeper, MS FixIt, and Driver Agent.

Thanks in advance for any help you can provide.

A:Intermittent freezes and occasional BSOD's over last 6 months

Welcome aboard.

► Reinstall the USB Ports drivers.
Right click on the My Computer icon> Select manage. It will open the computer management window.
Click on the "Device manager" in the left pane.
Expand USB Serial Bus Controller.
Right click > Uninstall them all, one by one.
When Done, restart the computer.
On restart, the necessary drivers will be auto-installed.
► Uninstall Trend Micro, install Microsoft Security Essentials - Free Antivirus for Windows.

► Free up the startup.

Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus.
Apply > OK
Accept the restart.
► Roxio : Dont use any virtual disc drive.
Let us know the results.

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frequent page whiteouts, connection time outs, only few items loading, none clickable, both on my Firefox, Chrome, & Android App on mobile!!! Facebook extreme slowness and NOTHING works!!!!! 95% the page is blank, 3% only the top header loads, and the other 2% one or two stories may appear but unable to interact or click on ANYTHING how do I fix!!! ALL OTHER SITES NO PROBLEM!!!!!!!

A:Facebook will NOT load for the past hour

It should be loading now. Facebook was down for a while this evening.

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So I have a client ... here's their setup.
Couple of laptops connecting wirelessly, one with XP the other is Win 7 I'm pretty sure... They're getting network disconnects quite frequently which require a router reset or simply wait a few minutes and it gets better. Joy.

They have a fairly normal SOHO setup ... cable through Comcast business class, and a wireless router that's been swapped out a few times. Started with a Linksys, then a D-Link and now it's a Netgear router.

Installing the Netgear router seemed to fix it, then it came back... tried switching the channel from auto to a fixed channel 11, no luck there... then tried the other end with channel 2 late last week and it was fine and dandy.

It was good for Thursday and Friday... then multiple disconnects on Saturday and a few already today (Monday)... begs the question, what's the interference that comes and goes?

And it seems to be on one of the machines mostly ... although the other machine also gets disconnected now and again so maybe it's just not as sensitive to the interference.

So ... let me know what you think good people. Even the not so good are invited to chime in!
Point me in a direction or two ... be it the router side or the laptops. Also would like to know if there's a good network monitoring utility that might log some things and give a clue...
TIA people...
~ Paul

A:Intermittent disconnects...

Ok:I qualify as the "not so good",so I'll chime in
Are both the laptops approximately the same distance from the router ? Same room etc ?
Has this always been an issue or something relatively new ?
Here is a tool that will show you your signal strength and that of wireless nets around you and the wireless channels that they are using.Obviously,if it shows strong sinals around you and on the same or an overlapping channel,you might want to investigate that possibility first.
For measurement purposes,a robust wireless signal is defined as -70 and below

Wifi test exe.

Download and run Xirrus Wi-Fi Inspecto from
on the problem machine. Post a screen shot of the main screen(networks screen) here.

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file. To upload it to the forum, open the full reply window and use the Manage Attachments button
to upload it here.

Note that this application requires NET Framework to run. If you get an error about a missing function, download and install NET Framework.

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I was hoping somebody might be able to help me with this problem that I have been trying to tackle. I am currently using a Westell 327W15 modem on a dry DSL line with Verizon and it seems that I am getting persistently intermittent disconnections from the internet. Both wireless and ethernet access have equivalent disconnect rates. When the internet goes down the internet light goes off or sometimes becomes red. The DSL light starts to blink but sometimes becomes solid as well. This state remains from a few seconds to a minute or two usually, although I have experienced prolonged down times as well. This has been going on since November. I actually never had any problem before that (I subscribed in around Oct 07).

It also seems that the lights are apparently fine under normal conditions when I am not actually using the internet and the computer is off. They become intermittent when access is actually started with an on computer.

Here are the transceiver statistics:
Transceiver Statistics

Transceiver Revision:
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Interleaved

Transceiver Information Downstream Path Upstream Path
DSL Speed (Kbits/Sec) 3360 704
Margin (dB) 11.5 10.0
Line Attenuation (dB) 35.0 28.0
Transmit Power (dBm) 18.7 11.9

Here is some more information that may be of assistance as I noticed one of the tech support people asking for it in one of the other threads (http://forums.techguy.org/web-email/771661-intermittent-internet-but-connectio... Read more

A:Intermittent DSL disconnects

The fact that it happens both hard wired and wirelessly pretty much means one of two things, your Westell is bad or there is a problem with your service. Either way you need to call Verizon to have them do some testing.

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I have a new Dell Inspiron 1525 laptop with Windows Vista. I've been using IE. I connected to the internet using a plain dialup phone line and an ISP named mFire in Port Angeles, WA. Everything worked fine except when using mFire's email service I would intermittently disconnect when I hit Send. This did not happen all the time, just some of the time. I could surf the net for hours with no disconnect. Just when I hit Send. I figured it was mFire so I changed to Juno. Same thing. I thought maybe it's the dialup so I'm now using Wave Broadband cable. Same thing happens. I can surf the net for hours and I can send emails. I've sent a lot of emails successfully. Thinking back, it seems to happen when it takes me more than 15 minutes or so to write the email. All is well until I hit the send. Again, I can surf the net and I can send/receive emails. I get disconnected some of the time (all too often) when sending emails. It happens with all ISPs I've used and it happens with both dialup and cable. The only things in comman across all environments are Windows Vista and IE. (I'm now trying Firefox to see if using that browsers changes things.) Any ideas?

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Hey everybody,
I've been getting system crashes and restarts for the past two months. It seems to be completely random and I never use any programs that are too intensive - at most photoshop. In the first day it happened, it restarted 5 times within half an hour. This was helped by me doing a system restore. Still had the problem but it was around once a day. After talking to HP support a few days ago and doing that the guy told me to do, it got waaay worse and I restored it again. It's still worse than before but slightly better.
Anyway, I have no idea what I should do. Please help!

HP p6330f refurb
Windows 7 x64 OEM,
Intel Core i3 530, 2.93 Ghz
age - about 3 months.

Attached is the BSOD .rar and the blue screen error

A:random BSOD, restarts for the past 2 months

I suspect ZoneAlarm is the cause here. Please remove it with with this tool: http://download.zonealarm.com/bin/fr...cpes_clean.exe

Reset the Windows Firewall. Open an elevated command prompt and enter netsh advfirewall reset.
Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 2010-09-20T07:23:58.000
Event ID: 1001
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: Project-Orion
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007f (0x0000000000000008, 0x0000000080050031, 0x00000000000006f8, 0xfffff80002a95b9f). A dump was saved in: C:\Windows\Minidump\092010-18049-01.dmp. Report Id: 092010-18049-01.
I believe CCleaner is deleting your memory dumps. Please disable it for now, until you determine the BSODs have stopped.

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