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Lenovo Edge 2 Faulty Hinges

Q: Lenovo Edge 2 Faulty Hinges

I have been having an absolutely MISERABLE expereince dealing with Lenovo with this computer. About 2 weeks ago, the left hinge on my pc notebook began sticking and with routine opening and closing, which has forced the separation of the casing from the screen. It was under waranty until 12/28/2016. I placed my first call on 12/27/2016 to get the process going and have gotten nothing but a runaround with each call to India I make. Each time, I get a guarantee that I will get a call back within "3 business days" to no avail. I am told that my case is escalated and I should expect an email from a "case manager" and should get an email within 24 hours, and NOTHING. I have taken out an extended warratny with Lenovo based off the suggestion of my call on 12/27/16 in order to get in home assistance, and nobody want to aknowledge anything to help with this case. Any help that anyone can provide to help expedite this process, whether it be a strategy to get someone in America to actually call me back, another number beyond the one on the website to spreak to someone "higher up," etc. I am beyond frustrated with this case and am about done with Lenovo...


























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RELEVANCY SCORE 200
Preferred Solution: Lenovo Edge 2 Faulty Hinges

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RELEVANCY SCORE 82

Seems there are some design issues and manufacturing defect with the way Lenovo Egde 2-in 1 touch screen works. The right hinge somehow has come loose and then it forces the screens to separate. When you close the laptop it seems to aggravate the situation.  I have certainly not dropped it and mishandled it. Searching on the internet it seems to a very common issue. Wondering how should I go about getting this fixed. Does anybody have some fix and something? is there a recall? Its a fairly new laptop with good specs. See attached pictures.everything still worksClosing it seems to split the screenskeep the laptop open at all time to prevent it from falling apart.The laptop screen is seperating due to hinge issue.

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RELEVANCY SCORE 63.2

The left hinge on my laptop is not closing properly. It has cracked the bottom casing. Is there a way without taking it all apart to determine if it is the bracket or the hinge. I would like to fix it but don't want to order both parts if it is not necessary. I am thinking it is the bracket because if I hold the bottom together I am able to close it. Any assistance would be appreciated.










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A:Hinges Thinkpad Edge E530c

Hi Candie0825,
 
Welcome to Lenovo Forums!
 
Can you please help me out by sharing the snap shot of the left side hinge and the bottom case of your thinkpad E530c.
 
Please provide the above mentioned required details to assist you further.
Thank you, Have a good day.
 
Regards,
Naveen.v

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RELEVANCY SCORE 58.8

I have an Edge 15 laptop out of warranty as of end of 2015. This morning my display acted up by showing a purple ghostly spreadsheet in the background which was last thing I was working on.  It appears to be  burned in. Laptop was not on for long at all though. I have Windows 10, tried display drivers change with no luck. In fact during boot up the purplish haze spreadsheet and discolorization still shows when it should be just black with the word Lenovo on it prior to starting Windows 10. Trying an external monitor plugged into HDMI worked fine.  I'm guessing it is a hardware display panel issue that I need to replace and not a video card or driver issue. Any ideas?  Are replacing display panels doable or does it need to be repaired professionally?  I have replaced a panel before on an older HP laptop before.  Not sure how easy the Edge 15 is to open though.  thanks Rob

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RELEVANCY SCORE 57.2

New system. .   ran virus & malware scans. .   cleaned startup . . 1st 10 min after laptop turned on hard disk running at 100 % . .   it then drops to 10% or less . .  but when opening an app or browsing it jumps back up again . .     apps   running slow. . .  ! Thanks

A:Lenovo edge 15 & edge 2 hard disk running at 100 %

Sorry running windows 10 . . .

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RELEVANCY SCORE 54.8

Hey everyone, I'm beginning to have issues with the black hingest on my laptop. It happens when I open the laptop up and you'll see on the picture (hopefully) what I'm talking about.  I tried to research this issue and found a few posts and youtube videos but it looked like the issues involved something inside of the laptop while this appears to be a bit different. Any help on how I might be able to fix this is greatly appreciated.


























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RELEVANCY SCORE 54.8

Hey all,  I have loose hinges and want to replace them on my t61. I red the instructions on that link: https://forums.lenovo.com/t5/ThinkPad-T61-and-prior-T-series/How-to-replace-loose-broken-hinges-on-t... Just to make sure - In order to take off the lcd front bezel - it's only 5 screws and just pull it up gently all around? Is that glued or latches?  No need to get the back cover of the lcd too? Cause on HMM it seems I have to take back cover too.  Thanks in advance 

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RELEVANCY SCORE 54.8

Hello,I have an HP m6 that suffered from constant hinges breaking, despite getting them replaced, they break in 1 year max. Normal usage and no going outdoors I swear.I then got yesterday a Dell 5558 that im returning due to its touchpad and screen's washed colors. Now I'm here, about to get a G50-80 or a Z51, so my question is related to the G50-80 here: 1- What are the known issues? Everythin got issues, i'd rather know them before buying than after. 2- Hinges... anyone experienced or heard about problems related to them breaking and so on?  Thank you

A:Lenovo G50-80 Hinges and Known Issues?

hi,I have purchased Lenovo Laptop G50-80 on Nov 1st last year. I did face the issue. First the hinges become  tight.Even for Normal usage, the two bottom screws peeled off.  The bottom case is being pulled apart near the hinges.When I approached the Lenovo  service center , they said the whole case is to be replaced. They charge me USD 80. They said it will not be covered under warranty. In my view, they have made plastic support , instead of metal. Any justice ? 

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RELEVANCY SCORE 54.8

I have recently visited Lenovo service center to fix an issue with my fault keypad, as my laptop is under extended warranty a new keypad was fixed as a resolution. Service executive reported that the hinge has a problem and need to get it fixed before getting worse. After fixing the new keyboard the hinge issue became more annoying as the left hinge thread completely released and now when I re-visited the store and inquired for a fix they informed that hinge repair will not cover under warranty and forwarded a quotation for 10000 rs approx to replace the lower and upper case completely. Its hardly 2 years that I used my laptop and ran into multiple issues, before replacing the keyboard the threads are available and has a minor issue but after fixing it, threads got completely released and started making sounds, the same has been reported but there is no proper response from the executives.

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RELEVANCY SCORE 54

I import Lenovo Laptop and during the last 2 weeks I had two compaints from clients that they cant close their laptop since their is something broken.  When I remove the from front bazel of the display I found out that the hinges were broken and in consequence the back cover was also broken from the screws and funnily enough always the righthinge. The Model is lenovo 100-15IBY. These two laptops are still under warranty and I have to pay for the parts (around Eur 68 ) since I cant claim them. Now I am seriously considering to stop importing lenovo Laptops. Lenovo must improve their quality for sure.

























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RELEVANCY SCORE 54

1. Can anyone send me the part no. for the hinges of Lenovo G560.2. My laptop generates a lot of heat - when I place my hand near the exhaust fan there is a lot of heat comes out. Does anyone have a solution for this.3. After upgrading to Windows 10 - The laptop does not detect my WD My Passport Ultra - Is there solution.

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RELEVANCY SCORE 54

I import Lenovo Laptop and during the last 2 weeks I had two compaints from clients that they cant close their laptop since their is something broken.  When I remove the from front bazel of the display I found out that the hinges were broken and in consequence the back cover was also broken from the screws and funnily enough always the righthinge. The Model is lenovo 100-15IBY. These two laptops are still under warranty and I have to pay for the parts (around Eur 68 ) since I cant claim them. Now I am seriously considering to stop importing lenovo Laptops. Lenovo must improve their quality for sure.

























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RELEVANCY SCORE 54

Hi I have a Lenovo Yoga 15I have replaced the screen bezel twice now. The tight hinges simply make the bezel tear appart and eventually break apart the interior frame. So - how do I loosen the hinges ? Thanks in advance.

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RELEVANCY SCORE 53.6

I have been using my Ideapad as both a laptop and a tablet and the hinge on the left side had started to crack and the screen is now leaning to the left. Is there any way I can fix this? I looked and it says the limited warranty I have doesn't cover this and I seem to not be able to get the Protection Plan either.

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RELEVANCY SCORE 53.6

The other day I was closing my ThinkPad Yoga, and I noticed a bad-sounding crunch. I tried opening and closing it again, but there didn't seem to be a problem. But I noticed today that something definitely has happened. Now, my hinges are out of alignment with one another. The right hinge looks OK, but the left hinge looks kinked forward. This causes the screen to be lopsided when in laptop mode, but it it also noticeable when the laptop and screen is flattened out. See in the the following image how the right hinge is flat, but the left hinge is kinked up?  Is there anything that can be done about this?

A:Lenovo Thinkpad S3 Yoga 14 hinges are out of align...

Ouch.... that's gotta hurt  I just grabbed my TP Yoga 14 to see if there is a way, without forcing it, to turn it into that position and it is not possible. Maybe it is time to send you machine to the local Lenovo Service Center and ask if the warranty will take over that. Regards 

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RELEVANCY SCORE 53.6

Hey there, Both hinges of my Ideapad 300-14ISK are now broken after 6 months of light use. The right one started to freeze after less than 2 months from the purchase date. It has resulted in breaking the LCD cover as a result as I opened or closed the lid. About a month later, the left hinge did the same. I can't open or close the lid at all now. I am now looking for a replacement for those hinges since I gave up on trying to resolve this with the support team although it is still in the warranty (however I bought it from outside the US. They're claiming that's why they can't help me). The Lenovo website has 2 parts for the hinges for this model but I can't understand the difference between them. First one is "5H50K14044 - HINGE L+R LIMR L300-14IBR" while the second one is "5H50K14032 - HINGE L+R L300-14IBR". I can't figure out the difference between both parts. The only difference in the name is the "LIMR" word in the description of the first one. Does anyone understand what the difference between both parts is? Thanks! 

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RELEVANCY SCORE 52.8

I am about to buy a second-hand Lenovo X1 Carbon (2016). After a market research I found the following video.Is this true about the durability of the hinges or it is a commercial trick by DELL? https://www.youtube.com/watch?v=uFtqBUF3avo  

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RELEVANCY SCORE 52.4

I hope this is the correct place to post - did not see a E series in the ThinkPad Board... I am getting an error when trying to update to Lenovo System Update version 5.07.0065.I recently upgraded the computer form Windows 7 to Windows 10. Trying to make sure my drivers were up-to-date I ran across the newer version of the System Update app. When I tried to install, it gave me this error:The old version is now none existant in Programs and Features. Any ideas? All are appreciated!  Thanks.

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RELEVANCY SCORE 51.6

Good evening! I have a Lenovo Edge 2 that has been babied since purchased. Never abused, dropped, no scratches or dents, it's in fantastic condition still. I purchased the extended warranty, hoping I'd never need it.Last year, it stopped charging properly. The battery power dropped to 0%, and hasn't increased since. The machine will only power on when plugged in to AC power, and will immediately power down when the adapter is disconnected. The charging status indicator LED on the right side of the machine flashes orange in a non-steady, intermittent pattern, and the charging indicator in the taskbar in Windows 10 does the same thing. I returned the machine to Best Buy, they sent it to their "Geek Squad" facility for repairs, and the AC Adaptor and battery were replaced, under warranty. The machine was returned to me, and still doesn't charge.I contacted Lenovo, they advised I would need to return it to their facility for repairs. I put it in the provided box, and dropped it off to FedEx on 6/24/17. It's now been 2 weeks. I contacted Lenovo to inquire about the status of the repair, and was told "The technician found evidence of damage, and the upper case will need to be replaced as well, but damage isn't covered under warranty, so you'll need to cover the cost of the repair." I asked for the price, was told "A technician will email you with the price." I inquired about the status of the original repairs, they told me the claim was on hold, pending my review and... Read more

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RELEVANCY SCORE 50.8

Using Windows 10 version 1511 and all updates.  Used the Lenovo System Update and everything has been updated.  I wanted to turn on the built-in camera on my Lenovo Thinkpad Edge 530, the F5 key, and it came up with a message saying, "This key combination opens the Lenovo Settings Program. You do not have the Lenovo Settings Program installed on your computer. To launch the program using this key combination, install the program first." I went and downloaded the Thinkpad Settings Dependency for Windows 10, restarted the laptop and it still doesn't work. Even the Lenovo System Update program has it and I also downloaded it.  I restarted the laptop again and it still doesn't work. I then went to install the Lenovo Settings App on the Windows store and it doesn't look like the right one plus it still didn't work. My other problem is with the Lenovo Companion App from the Windows Store.  It worked before but now it ask to "Please install or update the Lenovo System Interface Driver for full functionality of Companion, then restart the app after installation."  I have installed the Lenovo System Interface Driver multiple times and it still popped up that message.  Yes, I have restarted the laptop and Companion.   Is there a reason why these issues are happening and how to fix it?  Thank you in advance.

A:Edge 530 - no Lenovo Settings Program and Lenovo S...

https://forums.lenovo.com/t5/Lenovo-Apps/Lenovo-Companion-3-0-and-Lenovo-System-Interface-Driver/td-... You also need the Lenovo settings app from windows app store.

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RELEVANCY SCORE 50.4

Hello everyone! I'd like to tell about an issue with a laptop and seek your advice on the problem I have. I will start from the beginning in order to present the whole situation. In 2015, on the 16th of August, I purchased a Lenovo IdeaPad Y7070 laptop from Russian vendor. I also live in Russia (St. Petesburg), so I tried to get support there. After a little while, a registered at Lenovo Support site and found out that my laptop is covered by warranty that ends on 2017-03-18. I though that was good to know and went on to using a laptop. Everything was good and fine until one day in November, 2016 I opened a lid of a laptop and it went with a loud cracking sound ? the hinges were torn out of the body of a laptop and it seemed like plastic that held the whole thing together was broken. There were no prior issues with a device, so I wrote an e-mail to the vendor I bought it at, described the issue and they replied that that is not of their concern what Lenovo Support site says and that their warranty was only 1 year and it ended on 2016-08-17. Okay, I thought, and went to Lenovo Support site again to find service providers in St. Petersburg. I found one and took a laptop there. Indeed, they said that I have to pay for repairs and they have to change both screen and bottom covers in order to fix the problem. And as they have no parts in stock, I have to wait from 1 month to indefinite time for the parts to arrive. I brought the laptop the... Read more

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RELEVANCY SCORE 49.6

Hi
Today I face the same issue with poor quality hinges which got broken. I will request  all to say no to DELL laptop. 
Service Tag:<Service tag removed>
Express Service Code: <Express service code removed>
After 6 -7 month of use your hinges gone. Dell India support say, this does not cover on warranty.here was no drop, spill or accidental damage done to the laptop.
Dell India support  say it is due to usage. Please note laptop is meant to be use and not to keep on showcase. If your hinges broken with in 6 month, do you think next time the same user will ever look for a Dell laptop.
Either improve your quality in India or replaced your poor quality spare. Or else simple go away from India.
Our PM Mr Modi will not tolerate such poor quality service to Indian. I am going to take this matter to highest level. Please inform your India service to replace my hinges asap.

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RELEVANCY SCORE 49.2

I recently (ie, <1 month ago) purchased a Lenovo G580 laptop.  Now, after very light use (sits on my desk, plugged in 90% of the time) the DC input has stopped working.  I originally noticed that a faint high-pitched beeping sound was emitting from my charger when I plugged it into my laptop and into the wall.  I initially thought that it was the charger, but tried a new one and it still did not work.  The laptop was working whilst the input was broken, but after the battery now died I cannot charge or power on the laptop, as there's no way to get power to it. What is my best option going forward?  I use this machine quite often for school, and I had a very hard time getting it delivered initially.  I have the basic 1 year warranty on it now. Should I just take it to a place near me for repairs?  <1 month of use seems to indicate a faulty piece of equipment, although certainly not DOA.  Can I get a refund?  Credit?  Repair?  I certainly don't want to wait a long time without a computer due to their mistake.  I think that a credit would be optimal, but I doubt that that's going to happen... I must say that I'm disappointed with their service and quality.  They've really slid downhill. Any help or advice is appreciated.

A:Lenovo G580 Faulty DC Input

hi clappboard,
 
Sorry to hear about your trouble but from the looks of it, you have two options:.
 
1. Send the unit to lenovo for warranty service (recommended)
2. Have a local computer repair store check the unit (most probably the problem is either the power connector / DC-IN cable (part #: 90200457) or the motherboard.
 
The reason why I recommended to send the unit directly to Lenovo is because the turn around time is quicker plus the service center have the necessary parts for the repair. Lenovo support phone list here.
 
 
Hope this helps.
 

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RELEVANCY SCORE 49.2

I have g580 lenovo laptop. I am stuck on the login screen where i can't type my password because various keys aren't working including need letters and backspace. If anyone thinks they can help or has any suggestions i'd appreciate it as I cannot use my laptop for anything and have no other easy access to a computer. Cheers

A:Lenovo laptop. Faulty keyboard - can't log on

What version of windows are you running?     If you have windows 8.1 or 10, there should be an Ease of Access icon in the lower right (lower left in Windows 8.1) of the login screen, and if you select that icon you can turn on the On Screen Keyboard (OSK.exe), and use your mouse to type in your password.     You should be able to access the On Screen Keyboard in Windows 7 as well by using the icon at the lower left of the login screen. Cheers,  

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RELEVANCY SCORE 49.2

I have g580 lenovo laptop. I am stuck on the login screen where i can't type my password because various keys aren't working including need letters and backspace. If anyone thinks they can help or has any suggestions i'd appreciate it as I cannot use my laptop for anything and have no other easy access to a computer. Cheers

A:Lenovo laptop. Faulty keyboard - can't log on

What version of windows are you running?     If you have windows 8.1 or 10, there should be an Ease of Access icon in the lower right (lower left in Windows 8.1) of the login screen, and if you select that icon you can turn on the On Screen Keyboard (OSK.exe), and use your mouse to type in your password.     You should be able to access the On Screen Keyboard in Windows 7 as well by using the icon at the lower left of the login screen. Cheers,  

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RELEVANCY SCORE 48.8

Two weeks ago I purchased a Lenovo Yoga 910. The product arrived shortly after however it never turned on. I was sold a faulty product that was clearly never tested. Instead of Lenovo making it priority that I get a replacement they have decided to leave me in the dark. I have been calling them every day however no progress on my replacement has been made. This is a laptop that I need for work and college and I am currently in a bad situation as I cannot do my job properly .The level of care and support I have recieved has been appalling and disappointing and is causing me a lot of stress. I fully believe that I am entitled to compensation for the time wasted and stress caused by this ridiculous incident .

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RELEVANCY SCORE 48.8

I am really struggling getting this Lenovo X260 to work on Windows 8.1, i do not wish to use Windows 10 so i can not verify if the issue presists there. Basically SVChost will crash randomly when all drivers are installed, i have reinstalled twice so there's nothing wrong with the installation, i have found the issue to be directly related to the built in windows service "Program Compatability Assistant" My solution has been to disable this service, but i think the issue it self is with lenovos faulty drivers. Other annoyances i've found with this laptop is: 1. Bios post time is way to long, literally 5 seconds of watching a black screen, my old lenovo x220 boots around 3 times faster then this new pc, i expect better faster things when they are new but nope. 2. No hardware keys for volume, having to share F1-F2 over having hardware keys was a terrbile idea on lenovos part, what are they thinking? 3. Placement of the FNkey is absolutely horrible, i honestly wish the fnkey was placed among the hardware keys above the keyboard if you ever think of re-introducing them.. ctrl +c / ctrl + v > any FN key. Things that were better then the old x220: Delete key placement is better, top right corner as it should be, thanks for one improvement  Now fix your **bleep** drivers, you cannot stop supporting a 1 year old OS just because microsoft is pushing 10 on us.

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RELEVANCY SCORE 48.8

I am really struggling getting this Lenovo X260 to work on Windows 8.1, i do not wish to use Windows 10 so i can not verify if the issue presists there. Basically SVChost will crash randomly when all drivers are installed, i have reinstalled twice so there's nothing wrong with the installation, i have found the issue to be directly related to the built in windows service "Program Compatability Assistant" My solution has been to disable this service, but i think the issue it self is with lenovos faulty drivers. Other annoyances i've found with this laptop is: 1. Bios post time is way to long, literally 5 seconds of watching a black screen, my old lenovo x220 boots around 3 times faster then this new pc, i expect better faster things when they are new but nope. 2. No hardware keys for volume, having to share F1-F2 over having hardware keys was a terrbile idea on lenovos part, what are they thinking? 3. Placement of the FNkey is absolutely horrible, i honestly wish the fnkey was placed among the hardware keys above the keyboard if you ever think of re-introducing them.. ctrl +c / ctrl + v > any FN key. Things that were better then the old x220: Delete key placement is better, top right corner as it should be, thanks for one improvement  Now fix your **bleep** drivers, you cannot stop supporting a 1 year old OS just because microsoft is pushing 10 on us.

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RELEVANCY SCORE 47.6

HiI have a Lenovo Ideapad U530 and the hinges stock and broke the screen, I have already ordered the screen but need to find the front cover for the hinges, but was not able to find online or find FRU number. please help me with this issue. Thanks 

A:need to order lenovo u530 hinges cover or find FRU number to order online

Have you tried using parts lookup?  Choose "Mechanical Assemblies" on the left under commodity type.  Dont post your serial number here but if you put it in parts lookup you will find parts for your laptop.  I just looked up Generic u530.
 
https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/ideapad-u-series-laptops/ideapad-u5...
 
With that part number you can get at Lenovo Encompass store.  Please verify part numbers before buying.
 
https://lenovo.encompass.com/item/10201597/Lenovo/90204060/Ma_Mechanical_Assemblies
 
The above are for the hinge.  For the hinge cover  choose "LCD parts" on the left side under commodity type.  Below is hinge cover.
 
https://lenovo.encompass.com/item/10201593/Lenovo/90204056/Ma_Mechanical_Assemblies

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RELEVANCY SCORE 47.6

i have an all in one 92z when i try to power up the screen flashes the lenovo sign real quick then screen blacks out. anyones help would be appreciated/

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RELEVANCY SCORE 47.6

i have an all in one 92z when i try to power up the screen flashes the lenovo sign real quick then screen blacks out. anyones help would be appreciated/

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RELEVANCY SCORE 47.6

The product Lenovo edge 15, I purchased and just opening and closing it from laptop mode to tablet mode broke the surface part of the hinges. After that happened shortly after within a week or so, the whole computer stopped working. It will not turn on period, even with charge. Even though I barely used it. I went to basic training, came back and the warranty had expired for anything. I was going to college and paid my last few money I had to buy that computer only for it stop working, now I'm still a college student having to go to library just for use of a computer. I'm thoroughly upset at my situation and at the durability & design of the product. I would love to have a new one or to trade it in for my money back.

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