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Dell XPS 13 shuts down when put to sleep using lid or power button

Q: Dell XPS 13 shuts down when put to sleep using lid or power button

My Dell XPS 13 9350 (Windows 10) is configured to go to sleep when I close the lid. Instead, since yesterday it forces a shutdown instead - when I reopen the lid it boots up from scratch, applications complain that they were forced to quit with unsaved files, etc.
I assume this is due to some update Dell Update made a couple of days ago, but I don't know what it was.
Naturally I have checked that Power & Sleep Settings are correct (re sleeping when closing the lid). I've also updated drivers from the Dell site and run the Dell online diagnostic test for lid closing.
Any suggestions?

Preferred Solution: Dell XPS 13 shuts down when put to sleep using lid or power button

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Dell XPS 13 shuts down when put to sleep using lid or power button

Some more details:
Uninstalling the video drivers (which helped someone else on this forum with the same problem) didn't fix it.
The problem also occurs if I send the laptop to sleep with the power button, but not if I send it to sleep from the Start menu - seems to work OK.
Also, the problem does not seem to be at the point of sending it to sleep - it acts as if it's going to sleep normally (going off in a couple of seconds) rather than shutting down - but at the point of waking up, when the computer starts up as if it had been shut down.

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Hi every one,
Recently I purchased new PC,
After installing windows XP Pro SP3 I found that there is a missing button in Power option properties. The missing button is (When I press the sleep button on my computer), I can find only (When I press the power button on my computer).
My system configuration is as follow
Mother board Gigabyte EP45-UD3R Rev 1.1
My graphic card is ATI Radeon HD 5670
Windows XP SP3
RAM 4Gb Kingston DDRII
CPU Core 2 Quad 2.66 GHz
It worth saying that I can shutdown, hibernate or put my PC into sleep mode, so the functions are working but only the button is missing.
I will appreciated very much if some can advise me how to restore the missing button. Is there some option in BIOS that will enable this button?
I contacted Gigabyte customer support, but they directed me to Microsoft, I also contacted ATI but they directed me to Microsoft or BIOS settings. In my BIOS I can't find any option that may affect this button. Any advise will be appreciated
Best regards

A:[SOLVED] Button of (When I press sleep button) is not available in my Power option pr

Does the case actually have a separate Sleep Button? I suspect it's not even connected, as the motherboard manual doesn't show a connection for a Sleep Button, only a Power Button.
Windows Power Options won't list it, as it doesn't exist.

If you have a Sleep Button on the keyboard, it might not be listed in Power Options either. That would be up to the Driver software to add that option. You may have to use the software that came with the keyboard to configure the sleep button on the keyboard.

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After putting my computer into sleep mode last night, I was unable to get it to boot into windows this morning. When i pressed the power buttong, everything turn on and working (all fans are functional, gpu power led is on, all hard drives & cd drives are functional. But the problem is, the screen to my monitor is blank. I also noticed that my usb aren't working (mouse connection light isn't on). I tried a soft power off by holding down the power button but no luck. The system does not turn off no matter how long I hold it. The only way to turn it off is by pulling the power supply cord or turning the power supply switch off.

My pc build:

AMD FX-6300 3.5GHz Socket AM3+ 6 core processor
ASUS ENGTX 560 DCII OC/2DI/1GD5 Geforce GTX 560
ASUS M5A97 LE R2.0 Motherboard
COOLMAX ZU-700B 700W ATX 12V Power Supply
G.SKILL Ripjaws X Series 8GB (2x4GB) 240-pin DDR 3 SDRAM 2133 (PC3 17000)
Prolimatech PRO Panther 120mm CPU Cooler
NZXT Phantom PHAN-001RD case

THE PROBLEM: Computer turn on with everything running as usual, but shows blank screen on monitor. Cannot soft power off by pressing power button.

Things I tried:

Clear CMOS by removing battery and switching pins
Running with 1 4GB RAM instead of 2, move the ram around the slots & alternate which Ram is used.
Check my monitor by testing it with another computer
Tried pulling the PS plug and holding the computer power button for 1 min
Test the GPU with another computer & it runs fine
I tr... Read more

A:Windows 7 blank screen after sleep mode (unable to power off with power button)


Is it possible that you can test with another compatible PSU? I would strongly suggest doing so.

Also try the following steps:
?Make sure that the (internal) speaker is connected to the motherboard
?Remove all memory and attempt to boot the PC
?You should get the no memory beep errors

If the Power Supply is in working order and no beeps are present then it can be indicative of a faulty motherboard.

For troubleshooting purposes it may be a good idea to remove the components from the case and bench test to rule out a short.

How to Bench Test / Troubleshoot Your System

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Hi guys, my new ThinkPad P71 is a few days old.The power button works fine to turn it on from scratch.But when I hit the power button to make it sleep, it doesn't respond to power option configuration for shutdown, sleep, hibernate etc.Am I missing something or is there a Lenovo configuration overriding it? (closing the lid does put it in sleep mode.)Setting attached. Appreciate the help. Thanks,Darren.

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Dell desktop had been slow to shutdown and this morning it ran chkdsk without promting. It closed and booted, I ran cc cleaner and it shutdown at 44%. It was running ok until 2 or 3 days ago.

This is a computer that I added to the family collection that someone was getting rid of, so it went from a backup to everyday use. I have no XP disk (anywhere I can get/download a disk?)

Here is the system info

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Manufacturer Dell Computer Corporation
System Model Dell DE051
System Type X86-based PC
Processor x86 Family 15 Model 4 Stepping 9 GenuineIntel ~2527 Mhz
BIOS Version/Date Dell Computer Corporation A01, 1/3/2006
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name DESKSTOCK\admin
Time Zone Central Standard Time
Total Physical Memory 1,024.00 MB
Available Physical Memory 402.99 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 4.90 GB
Page File C:\pagefile.sys
and here is a Hi Jack file

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:26:35 AM, on 11/11/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.... Read more

A:XP only shuts down with power button ????

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Please let me know the difference between sleep button and power button

Is sleep button the one which will be on the keyboard?

On the CPU there will 2 buttons one will be to start the computer and another one to restart computer?

Can these buttons be used to work like to enter in sleep mode, hibernate mode etc(Making changes in power options in control panel)

I'm having windows 7 computer

A:Power button and sleep button

sleep buttons depend on the manufacturers to where they go. most laptops sleep function is assigned to an F key and used in conjuction with the function or "fn" button. usually on F2 or F3.
These buttons are not programmable via the power options in control panel.

if its a desktop and doesnt have a dedicated sleep button you can reasign the task to either the restart or power button within control panel and or set it to sleep/hybernate after a given time.

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I have a Acer 5420-5687. It was running very slow so I removed some items and trials emails, etc. and it was working faster. I closed the lid last night and now I press the start button, it flashes a couple of light and then powers off. screen remains dark during this process. Can you give me some ideas. I can't remember if it came with a restore disk, at any rate I can't fine it. Please help. Thanks Chuck

A:Acer shuts off after pressing power button

Is there anybody out there seeing this Acer issue?

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Hi I have this serious problem that i need to solve here can anyone help me with this please.

When i press the power button on my laptop the laptop shuts right off. I've tried this couple times and got the same results won't even stay on for 2 sec as soon as i press the power button shuts right back off. Help pls

A:Laptop shuts down after I press the power button

I had a Mobile phone that did that replaced battery and it became fully functioning again. Is there any way to run without battery attached? power source only or could you borrow a battery from someone to check results?

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I wanna to use my laptop and I pressed the power button to turn it on,then it powered on and then after about 10-15 seconds it shuts down back...what should I do? Do you have any idea why does this happen? By the way I got the warning about the HDD problem...it says 'the windows has detected problem on your hard disk drive,please back up all your important files'

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I wanna to use my laptop and I pressed the power button to turn it on,then it powered on and then after about 10-15 seconds it shuts down back...what should I do? Do you have any idea why does this happen?

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I am having the exact same issue, but with an added wrinkle being that my PC is plugged into a tv into the hdmi/dvi input, but the tv isn't recognizing the PC. I've tried two other monitors as well, one being a tv and the other being a monitor. I was using the dvi to HDMI cable that I've been using for years now, and nothing has changed having to do with settings of either the pc or the monitors, but now I'm back to just using my pic monitor with a dvi to dvi cable connecting it to the pc tower.I tried the hard reset and everything that I've seen on other threads, but I need specific help with my case here. Now it's turning on for a few seconds, but then it's turning off again and just repeating the process. Any ideas please? :'(

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I have a Dell Inspiron 3537 and every time I press the power button, it will reach the windows logo but then suddenly shuts off. On the second try it will start properly.
But I have generally noticed that it takes a long time to reach the desktop and it is slightly slower.
Any suggestions?

Thank you very much

A:Laptop shuts off seconds after I press the power button

Hi Marheol90,
Thank you for writing to us!
Since the system takes longer that expected kindly try the following steps:
1-Disable Startup Programs.
2-Run a Scan and DeFragment
3- Update Drivers (Check for pending updates on the system)
4- Check for virus and malware on the system.
5- Back up date on the system reset to factory defaults.
Kindly let us know if the this helps.

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I'm running Win8 Pro 64 bit on a Dell Precision 490 desktop. I upgraded from XP so it was basically a clean install.

I have my power button configured to put the system to sleep and it will do that ONCE after I turn it on. After that, pushing the power button does nothing until the next reboot or power cycle. Going to Charms -> Settings -> Power -> Sleep always works.

This obviously isn't a critical problem, but it's really annoying because I'm in the habit of hitting the power button and usually it just doesn't work. Has anyone heard of this problem? Is there a fix?

Things I've tried:
- searching Google - can't find the needle in the haystack
- searching this forum - nothing that matches
- checking the Event Log - nothing interesting or suspicious
- apply all Microsoft updates - no change
- disable my Comodo Internet Security - no change
- change power options and then change them back - no change
- checked if I could stop and restart the power service - nope

Does anyone have any other ideas that I could try or tools to track what's going on?


A:Power Button Sleep only works Once!

do you have it set for both Plugged in and on battery?

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New TP X230, running Win 8 Pro (clean install).I have power options set to "Do Nothing" if the lid is closed, but to put the unit to sleep if I press the Power or Sleep button. (I don't know that the computer has a sleep button, so here I am referring to the power button.)The power button works to turn the unit on, including to wake it from sleep. (So I don't think there is a hardware problem with it.)But with the computer running, if I press the sleep button nothing happens at all, although I have it set to put the computer to sleep.What might be going wrong?  (And is there a sleep button?)

A:Power Button won't put my X230 to Sleep!

Hi, maiki
Yes, there is a sleep button. Depending on the behavior of your Fn keys, then you will either press Fn + F4 or simply F4 to put the machine to sleep. I would try to create a new power plan and have the same settings to see if you can get the proper power button behavior.
Hope it helps,

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My system: Win 10 64 bit Retail, MSI B150M Mortar, Intel i5-6500, Samsung 512GB SSD, Corsair 2 x 4 GB Memory, etc.

Although my keyboard and mouse are allowed to wake the PC from sleep (in Device Manager), they don't wake the PC. Interestingly, pressing the "Power Button" on my Fractal R5 case does wake it up from sleep. Any idea about what's going on?

A:Only the Power Button Wakes PC from Sleep

Originally Posted by ChriskK

My system: Win 10 64 bit Retail, MSI B150M Mortar, Intel i5-6500, Samsung 512GB SSD, Corsair 2 x 4 GB Memory, etc.

Although my keyboard and mouse are allowed to wake the PC from sleep (in Device Manager), they don't wake the PC. Interestingly, pressing the "Power Button" on my Fractal R5 case does wake it up from sleep. Any idea about what's going on?

You also need to access the BIOS and setup to allow Wakeup from Keyboard/Mouse
NOTE: If you have a USB keyboard then you also need to setup for USB to wake up.

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My system: Win 10 64 bit Retail, MSI B150M Mortar, Intel i5-6500, Samsung 512GB SSD, Corsair 2 x 4 GB Memory, etc.

Although my keyboard and mouse are allowed to wake the PC from sleep (in Device Manager), they don't wake the PC. Interestingly, pressing the "Power Button" on my Fractal R5 case does wake it up from sleep. Any idea about what's going on?

A:Only the Power Button Wakea PC from Sleep

Originally Posted by ChriskK

My system: Win 10 64 bit Retail, MSI B150M Mortar, Intel i5-6500, Samsung 512GB SSD, Corsair 2 x 4 GB Memory, etc.

Although my keyboard and mouse are allowed to wake the PC from sleep (in Device Manager), they don't wake the PC. Interestingly, pressing the "Power Button" on my Fractal R5 case does wake it up from sleep. Any idea about what's going on?

You also need to access the BIOS and setup to allow Wakeup from Keyboard/Mouse
NOTE: If you have a USB keyboard then you also need to setup for USB to wake up.

Read other 0 answers

I have a X1 Carbon and pressing the power button does not make the computer sleep - although in the Power Options the computer is set to "Sleep" when the power button is pressed on battery or A/C.   Machine: X1 Carbon 3rd Gen (Type 20BS, 20BT) Laptop (ThinkPad)OS: Windows 10 (64 bit) 

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I set my Dell Inspiron laptop (Windows 8) to sleep after 15 minutes (never to hibernate) whether on AC power or battery.
This allows me to take out my laptop from my bag, open the lid, enter my pin and get to work quickly.
One thing that baffles me is that when on AC power, I have to press the power button to "wake" the laptop out of sleep
instead of just pressing a key on the keyboard. The power button is this tiny chicklet metal button that is awkward to press.
Any way to set Windows 8 to wake on keypress when on AC power?

A:power button press to come out of sleep

You do not find it in Power Options to change power button from doing it? Only know ways if using an external USB device. Should be a sleep button or one of the F buttons or Fn.

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First off I'd like to say that I didn't really know where to post this and the last time I googled a similar result it was posted here, and it could potentially be a driver problem I guess, so please excuse me if this is the wrong section. I found these forums while searching the answer to my problem and the people seemed generous and helpful so I thought this would be a good place to ask.

Okay so I've googled and googled for hours to absolutely no avail, so I've tried everything I could think of without asking myself so here goes.

Let me start by stating my specific problem. My laptop will not wake up from sleep without hitting the power button. This means that my external keyboard, external mouse, touchpad, nor built in keyboard can wake it up. My old laptop also running Windows 7 did not have this problem btw. It is quite the annoyance because when I am at home I use my laptop at a desk with an external mouse, keyboard, and monitor.
Just bought this new laptop for graduation. It's a RF711-S02 by Samsung. I'll state some of the specs that could possibly be causing my problem. Processor is an Intel i7 2630qm, nVidia gt540m graphics card (which uses optimus technology, so when that's not on it uses Intel HD 3000), Windows 7 x64. If anything else is needed or relevant, just ask.

I have tried everything I could possibly find over several days and several hours in each day. I've tried the USBBIOSX stuff for the registry, updating all of my drivers, enabling my keyboard to wak... Read more

A:Laptop Won't Come Out of Sleep W/O Power Button

Welcome to Windows Seven Forums.

This workaround did the trick in Windows Vista so I'll post the link to see if it's of any help to you, it may work with Win 7: Disable Hybrid Sleep Mode in Windows Vista - How-To Geek

Have you tried tweaking your power plans, or switching them off, even? Disable Power Management on Windows 7 or Vista - How-To Geek

Another workaround that has worked for my wife's laptop is to unplug the power cord, remove the battery and hold down the power button for 30-60 seconds to drain the internal capacitors then insert the battery and restart.

Do you have Hibernation on your laptop? If so, you might want to disable it and just use Sleep.

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recently bought a Dell Inspiron 14 5459 on June 12, 2016 and first thing I noticed is that to turn on the laptop I need to press and hold down the power button at least for 3 seconds in order for the laptop to boot up, this seems strange, I brought up this issue at the Dell Store where I bought the laptop and the sales people there told me that they noticed this in most Inspiron models.  Is this normal?

A:Dell Inspiron 14 5459 power button needs 3 seconds long press to power up?

Thank you for writing to us!
This is unusual we would suggest you to check with another system to see if the same happens.
Kindly provide us with the service tag and email address.

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Dell Optiplex 360 does not power on. There is no audible click when the power button is pressed. I have gone through the following Dell Troubleshooting Videos and articles. 
My PC Won't Turn On! (Official Dell Tech Support)
No Power? Learn about Dell's Built In Self Test for power
No POST, No Power, No Video on a Dell Desktop Computer

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Hoping someone here can offer some advice? I own a Dell studio xps 435t-9000 that is a couple years old. I recently replaced my harddrive and since then (don't know if it's a coincidence or not) I'm having another problem. After I installed it, the first time my computer went into sleep mode/hibernation I couldn't wake it up. Power light was flashing white. Eventually I shut it down manually and then it wouldn't boot. Had a solid amber light, no power except the power supply. Fans not working. I unplugged everything and made sure it was all good. Wouldn't start. Left it overnight and plugged it in the next morning. Started up. Worked great for about 7 hours and then just randomly shut down, no errors or anything. Same deal. Wouldn't start, amber solid power light. Let it sit for awhile, reseated everything and wouldn't start.Gave up for awhile, tried a few hours later and it started. I read a few boards pointing to the power supply being bad or not powerful enough. However, I replaced the power supply about 6 months ago with a Corsair 600 which is plenty power. Could still be an issue perhaps but seems odd it would die in that little time. I also replaced my graphics card if that matters. Finally the last time I checked all the plugs I also took out the board batter for a few minutes to try and "reset" things. Not sure if that matters, either.

So, I'm at a loss where to go from here. I could replace the power su... Read more

A:Dell XPS random shutdown won't power on solid amber power button

Memory can cause the problems you are having. Make sure the memory is seated , Then run a memory program such as memtest on It let it run for a while and see if it shows you any errors.Also check and make sure you are not having a overheating problem

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I originally set my power button to "shut down" in the right click taskbar>properties>start menu>power button action

drop down menu. but now whether i choose switch user, sleep, hibernate, log off, it always shuts down. anyone know how to fix this? the button on my laptop is super sensitive and i just don't want it to power off anymore, i've accidentally hit it one too many times. thanks!

A:Power button on laptop always shuts down no matter what option selecte

The first step is for you to fill in you system specs so we know what kind of laptop you have and which version of Win 7 your using.


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My brand new PC, maybe around 2 weeks old. PC just shuts off randomly like 1 week after.This has happened twice since I've bought it. First time it turn off the monitor and mouse and keyboard none were working at all (the keyboard lights were off), but the pc was still running. The fan turned super loud and I tried pressing the power button in and it wouldn't shut off. So I left it alone for a couple mins and still no change, had to take out the plug. Second time was a couple minutes ago, same thing, monitor off, keyboard off, mouse off, pc still on. But this time no loud fan noise, just the regular amount it makes. I would really enjoy some feedback on this... Could it be a dust issue? I mean its brand new so It shouldn't be a problem.. I think. Oh and both of the times I was playing a game, first League of Legends, second time Smite.

Operating System: Windows 8.1 64 bit
System Model: M11BB
Processor: AMD A10-6700 APU with Radeon Hd graphics (4 CPUs) ~3.7 GHz
Monitor: Dell E207WFP
Chip Type: AMD Radeon HD 8670D

Any help is appreciated.

A:New Asus randomly shuts off, power button doesnt turn pc off

Did you buy this PC from a store? If so, return it. If you built it yourself let us know

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Just got a dell inspiron running vista home premium 64. works fine, except each morning the power button is blinking blue and unit has to be unplugged- mouse does not wake it, pressing power button kicks all the cooling fans into high gear, but nothing more. i suspect that this happens when unit goes into sleep or hibernate mode. under 'power plan', "dell recommended" is checked.


thank-you for any expert advice that you can offer

A:Dell- blinking power button- vista power mgmt?

Is it a desktop or Laptop?

Dell desktops are well known to have dodgy power units (hardware) installed.

Have you tried a cold reboot to see what happens?.....If you continue to have power issues call the Dell customer support and they'll send you a new power supply (for desktop).

Not sure about the laptops though.

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Hi. I pressed the power button once on my laptop to put it in sleep mode. Is this a safe thing to do?

A:Power button sleep mode question

Hi -
Do you mean it was an accident, or deliberate ??
I have never used Sleep Mode on any computer that I have owned -
The safest thing I always think, is to turn the computer Off once you are actually finished with it, or just let it go to screen saver if I am away for an hour -

Your computer / laptop can always wake from sleep mode in its storage bag if there is a scan scheduled for the Antivirus or similar.
If it is in a storage bag, the temperatures can get too high due to lack of ventilation and create problems.

My desktop is switched off at the wall every night, or if I am not using it for the day. The same for my laptop, powered off and left off unless it is wanted.

Since it only takes 30 to 60 seconds to power up I see no need for Sleep or Hibernation mode at any time -

I hope this covers your question -

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Pressing a key doesn't waken my computer; I have to press the power button. This started after I updated my Avast! which I then rolled back through System Restore, but the problem recurred today. Any help would be appreciated.



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My X1 Tablet wil no longer react to the power button, meaning I cannot press it to put the tablet to sleep. I've checked all the usual settings in win10 (power and sleep) and it's set to make my tablet sleep no matter which button is pressed. What's worse, if I put the tablet to sleep from the start button, then the power button cannot wake it up. However, if the tablet is powered off, the power button works fine, so it seems to be a software issue. I've all the various firmwares, windows 10 is up to date as of today and the BIOS settings doesn't seem to have any options for this. Has anyone else experienced this and did you find a solution?  

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When I walk away from my computer, after a while the screen goes black like it does when it goes to sleep. Sometimes it does actually go to sleep and the power button blinks, then I just press it to wake it up. However the majority of the time the screen goes black but the power button stays lit up. When this happens, pushing the power button or any key will not wake it up. I have to push and hold the power button to shut it down then turn it back on. This happens multiple times a day sometimes and can get very irritating.  I do not get any error messages or anything. The only recent thing is the update to windows 10 and my internet connection is through a mobile hotspot on my cell. Any help would be very much appreciated! Thanks!!!

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I don't know how to wake my PC up without pressing power button. There's nothing wrong with doing it this way, it's just inconvenient. Can it wake on key press?

A:Waking from sleep requires power button (8.1)

Originally Posted by CaptainAhab

I don't know how to wake my PC up without pressing power button. There's nothing wrong with doing it this way, it's just inconvenient. Can it wake on key press?

Devices - Allow or Prevent to Wake Up Computer - Windows 7 Help Forums

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Hi I bought a new hp laptop in November. Since i got it, ive beeb having the problem where it goes to sleep and will not turn back on. You would have to hold down the power button and completely shut down to get it to work again. Yesterday i changed the sleep options to never go to sleep. However, it still did. Also holding the power button down no longer turns it off. I know it is still in a sleep or hibernate mode because it is still charging devices like my phone. The battery seems to be inside the device and not removeable. Also i live in the arctic and cannot get to any store or repair place. Any help would be appreciated  Ps it is windows 10  

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I recently upgraded from vista 32 bit to 7 64 bit and one of the first things I did was adjust the power options. I set power button to "shut off" I set the sleep button to "sleep" and I set closing my laptop to "do nothing" yet all 3 just make it sleep! I can see that everything is set the way I put it but it still falls asleep when I close the lid and when I push the power button even though I set it to do something else, any ideas?

A:power button just puts laptop to sleep

Try setting "when you close the lid" to Shut down.

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hi guys,

i have a brother HL-1110 black laser printer that goes to sleep after 10 minutes and i have to then push the power button to make it wake up and print

its connected to a windows xp workstation

i have loaded the drivers that came with the printer off a dvd and there are no settings in the printer setup to turn off sleep or anything similar

i looked in the manual supplied and a pdf online but when i try fins sleep or turn off sleep nothing comes up
or very little on it...not saying how to turn off sleep mode

any help suggestions appreciated

A:HL-1110 goes to sleep and only power button wakes it up

If auto power is supported, it should be accessible via the drivers/software. At least in my experience.

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Hi, subject already sais it. T440p, Windows 8.1 64 bit: when I go to Control Panel\Hardware and Sound\Power Options\System Settings and choose Choose what the power buttons do, no matter what I chose, pressing the power button has no effect. I always have to grab the mouse or use the keyboard. What's the issue here? Thanks

A:Power button does not shutdown/hibernate/sleep

Hi, I've got the same issue, did you solve it?

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Yesterday, my Dell XPS 13 decided that every time I pressed the power button to put it into sleep mode, it would turn off instead. I've gone into the control panel (Windows 10 by the way) and the settings do not reflect this - they're set as the following:
"When I press the power button: On battery=sleep, Plugged in=sleep"
"When I press the sleep button: On battery=sleep, Plugged in=sleep"
"When I close the lid: On battery=Do Nothing, Plugged in=Do Nothing"
Yet pressing the power button (not holding) still completely shuts down the laptop. I don't know what would've caused this, as it didn't receive any updates before this started happening (neither Dell nor Win10).

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I have a Dell Latitude with windows 7 and an core i5. It shuts down unexpectedly when I close the lid to put it to sleep and when I press the sleep button. This has been happening since monday 11/25/2013 around 5:30 pm. I scanned the whole computer multiple times using Kaspersky 2013 and it didn't detect any threats. I used system restore and it shut down unexpectedly again a few times untill I was able to somewhat restore it back but it shown me a message stating that it did not successfully restore. It detected 10 updates. I ran the update but the problem still persists. I was able to get this statement when it recovered:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA80039B2060
BCP3: FFFFF80000B9C3D8
BCP4: FFFFFA8003B32230
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
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A:My Dell Latitude shuts off unexpectedly when going to sleep

Welcome to Seven Forums Legion, the BCCode: 9f notation is a BSOD so please follow the Blue Screen of Death (BSOD) Posting Instructions .

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Hi there, I've been dealing with a "female" L580.... Power management is behaving quite randomly. Sometimes it just turns itself off (with or without charger), or cannot wake it up from sleep, ..... When it fails to start the power button led remains ON but no fan no screen no other leds no nothing. I've tried emptying all condensers by disconnecting internal battery and pushing power button for a few seconds and all that.... Sometimes it's also possible for the machine to stay on for days doing memory, disk, virus and other all sorts of tests trying to figure it out - nothing comes out of it, all clean. Tried replacing internal battery for another new OEM one, and the symptons remain. Just cannot find a pattern or a correlation. There are no errors, temperatures, nothing that can lead to a conclusion on which component may be damaged, if anything is damaged. I have to say I'm little bit disappointed as I've bought Lenovo Prof line to come away from this sort of thing. It's a less than 1 year old high spec machine..... Doesn't make much sense to me. Any thoughts or experience on this kind of behaviour? Thanks. Regards, Bruno Belo.

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My current Win 7 installation was installed in July, 2013. From the time I installed it, I would put it into sleep mode by going to Start > Shut Down "arrow", and selecting Sleep every night. It would go to sleep and the power LED would flash. I would then press the power button the next day and it would wake up.

This worked perfectly until the last week or so. Now when I press the power button the power LED continues to flash for about 3 seconds, and then the light goes out. The only way I can get it to turn on is to press the power switch on the power supply to the off position, leave it off for a few seconds, flip it back to the on position, and then press the power button on the front.

When the computer comes back from this state, it acts like it's turning on from being fully turned off (I see the BIOS screen, etc.), but all the stuff I had open are still there. I guess this is like coming back from hibernation?

I don't know what happened to cause this. I have made no changes to the power configuration, no hardware changes, no driver updates. Maybe it was a Windows update that caused it?

How can I make the power button wake up the computer like it used to?


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new to 8.1 after long time on Ubuntu and win7.(and 6mos on win10 a while ago).

Personalize: screensaver = 9min
Power: display blank = 10 min, sleep = 15 min
When laptop is in sleep mode, light behind power button slowly dims and brightens repeatedly. Wiggle or click mouse or press keys on keyboard does nothing. Flick power button wakes it. Device Mgr says mouse and keyboard can wake system.
Win7 would wake with wiggle mouse. Any way to get 8.1 to do that?

-------- ThinkPad T530-2394-3J8, i5-3380M 2.9GHz, Win8.1 Pro x64, 8GB(15GB/s), Sammy 250GB SSD. -------

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Does this x1 Carbon not sleep from the power button? This is the first time in my many laptops where the computer will not go to sleep after pushing the power button. Is there a way to change it so it does?I know that Fn + 4 makes the x1 Carbon go to sleep but I rather have the power button do this function.Can somebody help me?

A:X1 Carbon power button won't make the laptop sleep

Settings -> System -> Power and Sleep -> Additional power settings -> Chose what the power button(s) does (do).

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I've disabled the power/sleep button in the start menu a while ago to prevent my children from shutting down the computer. Now they are older and I want to get them to put the computer to sleep when they are not using it. Unfortunately, I can not remember how I disabled the power button. There are no group policies set and I couldn't find any settings on the registry (as suggested in your tutorials Power Button and Shutdown Options - Start Menu). Here is a screenshot of the situation:


Any ideas how I could enable this again?

A:disabled power/sleep button in start menu

Hi Tinschel,

Welcome to Vista Fourms.

You might see if this tutorial is what you did. To enable it again, you will just need to delete the ACSettingIndex DWORD in the registry.

Removing the Sleep function in the Shutdown menu

Hope this is it,

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Neither power button led nor the power led on the lid blink (breathing light) after sleep mode. The other led lights are just fine but the power LEDs are not blinking at all. Even when I disconnect the charger it stays SOLID white and not blinking.What can be the problem?

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My Computer wakes up from sleep only when I press the power button but not a button from my keyboard. It is still functional and I can use my computer but I would like to use the keyboard to wake up my computer. It is home built and Windows 7. Any help would be appreciated.

A:My Computer wakes up from sleep only when I press the power button.

Welcome fr4mindia.

My suggestion is to look in your BIOS to see if there is a setting to allow "Wake on Keyboard".

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As I've detailed in my post here, I'm having trouble with closing my laptop and the sleep/suspend not working correctly. I wanted to try and use the power button to put it to sleep to see if that works consistently, but when I go to the power button settings, it doesn't seem to work. I go to Power & sleep settings -> Additional power settings (goes to control panel) -> Choose what the power buttons do and no matter what the setting is, pressing the power button doesn't do anything. I've tried setting it to "nothing", and then back to sleep, or shut down or hibernate, and none of them work. I'm guessing Lenovo has overriden the setting somehow? Anyone can help me with this?

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For the past couple of weeks, my PC (desktop) has been shutting down in sleep mode. I get this message when booting back up in the morning:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: FFFFF8A0001E4648
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF80002C7825B
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

I have attached here a copy of the DM Log Collector file. I'm not incredibly savvy at hardware issues, although I'm decent enough at software. I'm not sure if more information is required or if you can tell from the attached what may be causing the problem, but any advice is appreciated. My PC is about 4 years old, running Windows 7 Home Premium edition.

A:Dell Inspiron shuts down completely in sleep mode

1, Probably caused by the ATI Radeon HD 3200 Graphics driver, update it:
fffff880`04839000 fffff880`04e4f000 atikmdag Mon Jun 15 04:41:39 2009 (4A35B4E3)

2, These drivers also needs updating:

Cisco Systems VPN Client
fffff880`04328000 fffff880`04354000 dne64x Tue Nov 11 02:01:24 2008 (4918D964)
fffff880`086a3000 fffff880`08730000 CVPNDRVA Tue Mar 23 20:16:37 2010 (4BA91395)

Sonic CD/DVD driver (Roxio)
fffff880`01334000 fffff880`0133fe00 PxHlpa64 Wed Jun 24 01:16:35 2009 (4A416253)

VIA High Definition Audio
fffff880`05e13000 fffff880`05fa9000 viahduaa Fri Jul 24 14:23:37 2009 (4A69A7C9)

Realtek PCIe FE Family Controller
fffff880`04219000 fffff880`0429e000 Rt64win7 Fri Jun 10 08:33:15 2011(4DF1BAAB)

CD-ROM Class Filter Driver (iTunes)
fffff880`0429e000 fffff880`042a4c00 GEARAspiWDM Thu May 03 21:56:17 2012 (4FA2E2E1)

3, update your BIOS:

BiosMajorRelease = 8
BiosMinorRelease = 15
BiosVendor = Dell Inc.
BiosVersion = A10
BiosReleaseDate = 11/12/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 546
SystemFamily =
SystemSKU =
BaseBoardManufacturer = Dell Inc.
BaseBoardProduct = 0F896N
BaseBoardVersion = A03

4, I also recommend that you replace Norton with Microsoft Security Essentials.

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I am new to windows 7 and i would like to change these settings:

ImageShack? - Online Photo and Video Hosting

I don't get why it's greyed out.

I have a samsung series 9. I have seen something about fast start, but I don't have that application. I removed all the bloatware from my pc.

Making a new plan won't fix this problem either.

I also can't get hibernate to work. It doesn't appear in the start menu.


A:Power/sleep button, closing panel options greyed out


Since you have removed Fast start

lets try other way

Click start > run

type cmd.exe

Then type "powercfg -restoredefaultschemes"

and then reboot your system...

Let me know if this works

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