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X1 Carbon Thinkpad keyboard stopped working

Q: X1 Carbon Thinkpad keyboard stopped working

I am not sure if I am in the right forum, but this whole site is so difficult to navigate. There are no suppot numbers, and no-one to call. I am on a different computer now because my keyboard on my X1 Carbon Thinkpad has suddenly stopped working. I can get a keyboard to come up on the screen (and type in using external mouse) but none of the keys on the actual keypad work. None of the keys work. Some of the FN keys work. I have tried Ctrl + Alt + Del.

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RELEVANCY SCORE 200
Preferred Solution: X1 Carbon Thinkpad keyboard stopped working

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A: X1 Carbon Thinkpad keyboard stopped working

PS The touchpad is working.

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RELEVANCY SCORE 86.4

TP X1 carbon with Windows 7/64 bit Some Hotkeys do not workF4, F7, F8 ,F9, F10, F11, F12 do NOT work.Caps lock does not display on screem All this happened at the same time. Might be because of an update (either Windows or Lenovo) but I am not sure.Tried the recommended fixes and installed the hotkey tool n1qvub3w.exe but that did not solve it. It is extremely frustrating to have this issue without any proper resolution.Any help is appreciated.

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RELEVANCY SCORE 86.4

The left USB port stopped working last night on my Gen 3 Thinkpad X1 Carbon.Don't think it's a driver problem, as it's been working fire up til now.The port just no longer exists as far as I can see. Plugging into it does nothing. Any ideas?Thanks

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RELEVANCY SCORE 85.2

HI there I am having a peculiar problem. The right-side USB port (the one next to the Ethernet port) of my 3rd Gen X1 Carbon (model 20BT) has stopped working. Windows reports two USB controllers, and Linux does the same. The ethernet port works as expected. I even replaced the USB/RJ45 system card and the problem persists: The Ethernet port works, the USB port does not. No peripheral is being recognised (I have tried a wireless mouse, a usb flash drive and a Yubikey) and no power seems to be available from the port.  I was thinking that if there was some issue with the motherboard then one of the USB host chips would not be recognised, but this does not seem to be the case. I am now thnking whether it would be worth it to replace the motherbaord or just purchase another (used) machine. The warranty has expired. Any ideas? Thank you! Frixos

A:Right-side USB port stopped working on 3rd Gen Thinkpad X1 Carbon

Hi frixosk, Does it mean that the one on the Left-side still works? If yes, you may consider to work with a handy USB hub like this. 





"May the Force be with Lenovo"

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RELEVANCY SCORE 82.8

Hello,Today I updated my Thinkpad X1 Carbon 5th Gen with the latest drivers recommended by Lenovo Vantage program, as well as the latest Windows 10 Pro updates. After conducting those updates, I can no longer sign in using the Fingerprint sensor.When I open the Device Manager to check the status of the Biometric Device driver, it shows the following message: "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)"The sign in option using the fingerprint does not even show up in the Windows settings for Sign In. Things I have already tried:1) Update the driver through the Device Manager 2) Download and reinstall the fingerpring driver from the Lenovo drivers website3) Reset fingerprint settings in the BIOS and making sure it is enabled4) Change configuration in "gpedit.msc" -> computer configuration -> administrative templates -> windows components -> biometrics -> allow the use of biometrics and allow users to log on using biometrics set to enabled None of the 4 attempts above solved the problem.Can anyone please provide any solution for this case? It looks like a lot of people have been experiencing this issue and no one from Lenovo provided a clear and definitive solution. The latest drivers must have bugs and, in my opinion, Lenovo must stop distributing them until this issue is fixed. Thank you very much.Best.  

A:Fingerprint stopped working after latest Drivers and Windows updates (Thinkpad X1 Carbon 5th gen)

I know you have a X1 carbon and not T570 but did you see the below post from a Lenovo employee?  Specifically the part about SGX?  It fixed my problem on my TP25.
 
https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/T570-Fingerprint-stopped-to-work-after-d...
 
Hope this helps

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RELEVANCY SCORE 79.2

Hi, I just bought a ThinkPad Yoga 460 and I have a strange problem. The internal keyboard does not work any more across operating systems, so this isn't software specific. However, the keyboard *does* work in the beginning a cold start until the operating system boots - I can enter the BIOS settings, navigate around there, I can enter the onboard diagnostics utility, everything works fine - until an operating system boots. If I just reboot without turning the computer off, the internal keyboard doesn't work. I even restored factory settings, so I am writing this from an Ubuntu Live USB with an external keyboard until I have figured out how to restore EFI, but the keyboard still isn't working. The problem occured after a long time of using only the external keyboard, so I can't exactly tell what I was doing when it happened. I'm guessing it has to do with the rotation sensor being stuck, but what would be the point of disabling the keyboard if it's physically impossible to press any buttons in tablet mode... Also, the touch pad keeps working anyway. I removed Windows from the laptop and I don't think there'd be an easy way to get it back, so I hope any solutions would work on Linux too. Best regards,Malte

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RELEVANCY SCORE 76.4

I have had this notebook for a few years and it has performed well. Today however I brought it out of hibernation mode, and it beeped. The keyboard and touchpad were not working. I restarted the computer and it beeped as it was loading, giving a message that said "Keyboard not detected." Once windows booted up, same problem. I shut down and restarted, same problem. I then unplugged everything, took the battery out, put it back together, and now it works fine. I'm a little concerned about this. Is this an indication of a possible hardware failure, or could something else more innocuous be causing it? Thanks in advance!

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RELEVANCY SCORE 68.8

Hi, i am facing a small issue with my x1 carbon which is the keyboard back-lit. The keyboard back-lit is disabling it self randomly plus when i make restart or shut down the laptop. Is there any solution to keep it lighted on permanently !

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RELEVANCY SCORE 68.4

I bought a 6th gen X1 Carbon in November for $1258 (after tax). Last week the speakers stopped working. I rebooted it, there was a wierd noise, and it never turned back on. I was unable to ever get it back on. I sent it into the Depot and their response was that it had water damage and we would need to approve billing for the following components:LNV-00HW562FRU Yoda-2 Audio Subcard-JYT1LNV-01YR210PLNR WIN i7-8550U 16G TPM21LNV-01YR421ASM Case Base Cover Black1 The total repair would cost $733, nearly half the laptop's cost. I asked for pictures, and they sent me one: Picture I've never spilled anything on the laptop (only 5 months old) and it has been used on a desk away from liquids, so I have no idea how this happened (or if it happened). My questions are: 1. I escalated the request, but what other options to I have to fight this?2. Could this picture have an alternative cause that would be covered under the warranty? Any advice or suggestions would be greatly appreciated! Thanks

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RELEVANCY SCORE 68

Hello, The adpative keyboard for my X1C 2nd is compeleley off and doesn't work any more. It keeps off even if I restart my PC. My warranty has expired. Is there any method to "wake" it up. PS: the laptop is gentlely used and I am not sure if it is a hardware problem.

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RELEVANCY SCORE 67.6

Been going back and forth and can't seem to find a screen that can replace my Thinkpad x1 carbon 3460 1f4 screen. Have found one for the 3448. Don't know if they use the same screen and pins?  See photo for description of the replacement screen I'm looking at.  













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A:Can the Thinkpad x1 carbon 3448 laptop screen replace a Thinkpad x1 carbon 3460 1f4

The 3448 and 3460 machines use the same panels, hinges, lid, cables, etc.

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RELEVANCY SCORE 67.2

Hello I have the issue with opening a adaptive keyboard settings. I press on the settings icon on Hotkey bar, but nothing happens. I tried solutions for problems like this, but non of them worked. I tried to open it from control panel but it wasn't there, I tried reinstall hotkey features, reinstall power management, updated byos, but still no success.any ideas?

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RELEVANCY SCORE 67.2

Hey everyone! I'm probably going to come off as super petty but I just want to check to see if the noises I get from different keys is normal. The backspace and down arrow keys are quite a bit noiser when clicked than any other buttons on the keyboard. I first noticed how loud the down arrow key was versus the other arrow keys. Are these normal differences that you all are experiencing or are these issues I should try to warranty? Like I said, I'm sure I'm coming off as petty but it's a brand new laptop for me and one I spent quite a bit of money on so I want to make sure everything's okay. Thanks for the feedback!

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RELEVANCY SCORE 67.2

I just got my X1 and the left shift key sticks. I can see the spacing on the top side is not the same as the right shift key, so it's physically catching on something. All the other keys feel really good, but that shift is anoying! I've put in for a RMA replacement. Anyone else have keyboard key problems right out of the box?

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RELEVANCY SCORE 67.2

Installed Vista SP2 update and now get this startup error:

Found this thread but reinstalling hotkey drivers didn't work.

Know of a fix? Thanks.
 

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RELEVANCY SCORE 66.8

Keys on keyboard don't match."@" key is at " (double quotation)'s place, and # key is not where it is supposed to be.  Thanks,  Nima Dorji Found the solution - US - UK Keyboard problem. 

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RELEVANCY SCORE 66.8

Hi All. I have a Thinkpad X1 Carbon 2nd Gen 2014 (20A7/20A8),  Win10 64bit, all drivers updated. The problem is that the Adaptive Keyboard always went off automately everytime I resume the ThinkPad from sleep.And it remains off (black) until I reboot the ThinkPad. Or turn off and on the ThinkPad. I have tried to replace my Adaptive Keyboard with another new spare part. But this problem remain unresolved.Could anyone give me some advice? Thanks a lot.













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A:Thinkpad X1 Carbon 2nd Gen - Adaptive Keyboard went off everytime resuming from sleep

This problem has been resolved by installing the latest driver:  Hotkey Features Integrationhttp://support.lenovo.com/gb/en/downloads/ds031814 suggested by:https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/2014-X1-Carbon-Adaptive-Keyboard-sometimes-no...  

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RELEVANCY SCORE 66

In installed Ubuntu 18.04 and when I put the computer to sleep by closing the lid or suspend button, the touchpad is eratic and the keyboard LEDs flicker.  Any suggestions?  I've updated to the latest kernel 4.16.10 and no difference.

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RELEVANCY SCORE 65.2

Hi, I just got the Lenovo Thinkpad X1 Carbon and the Always-on usb does not seem to work. The USB on the right side of the machine works but the left side is unresponsive. I've tried pluging in my phone, a usb reciever for a wireless mouse, and a usb drive. Is there something I need to do to activate the USB port?  

A:Lenovo Thinkpad X1 Carbon Always on USB not working

Hi rtann27
 
I had the same problem, i opened the laptop and saw, that the flat cable leading from the small usb board was not properly conected to the mainboard. A little pressing against the cable solved the problem.
 
Link to image
 
Hope this helps, greets zerosim
 
Moderator note: large image(s) converted to link(s):  About Posting Pictures In The Forums

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RELEVANCY SCORE 65.2

In the last couple days my X1 carbon 5th gen (with its warrenty coming to an end in 2 weeks) has started to do the weirdest thing. While every other FKeys work perfectly, the first three, those who control volume and mute and un-mute have stopped working.  I checked every possible driver update every day, multiple times since then and nothing seams to work. I also have rebooted and - miracle - the 3 keys started working again ... for a couple seconds before stopping once more. The only thing I have not tried is to reinstall windows, but I must submit my masters thesis pretty soon, so if I can manage to fix this problem without spending a whole day reinstalling everything on my laptop, I'd be eternally grateful.  Ideas? 

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RELEVANCY SCORE 64.4

My Finger print drivers are not working, I had switched from FP sensor to PIN on login screen since then the driver is not working Tried to reinstall the drivers have tried lenovo system update\Windows update\ Install in compatiblity mode but nothing helps 

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RELEVANCY SCORE 64.4

I just bought a Thinkpad x1 carbon 2nd gen, 8 gb ram, 220ssd, i7-u4600 from ebay, everything was fine except one big issue. The left usb port doesnt work. Windows 8 didnt detect the usb pen nor the mouse, so ive been using the right usb port to do everything. i installed ubuntu 16 but whenever i try to plug a device on the left usb port it remains unresponsive. I searched some forums to see if my pc was recognizing  the usb port, so here are some pics from my terminal:Isnt the terminal recognizing the 2 usb ports? Ive also went to the BIOS->Config tab and changed some options, but everything remains the same. Please help, i use this pc for work and college stuff and if the only remaining usb port dies, this machine is pretty much useless for the kind of stuff i do.

A:ThinkPad x1 Carbon left USB port not working.

The left side USB port is on a little audio card (not the motherboard).  It can be replaced separately.  The part number is 04X5600.  It is fairly easy to do - remove the bottom cover and the battery

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RELEVANCY SCORE 64.4

hi siri have lenovo laptop lenovo x1 carbon 3rd generationbut touch screen is not working please help me to solve this problemif you have any touch screen driver please send me link for downloadthanks 

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RELEVANCY SCORE 64.4

Hi. I've been having X1 carbon 5th gen for a few months and have been satisfied with it.But today I found out that the USB port located on left side is not working properly. Here are the symptoms:- USB storage such as USB sticks or portable HDD work fine, and data get transferred normally.- It also charges smartphones and other devices that can be charged by USB.- It does not detect corded inputs such as external keypad, mouse, and, keyboard. The USB port located on right side works perfectly. I find it to be really weird with this problem. Input devices do not work at all when USB storages work just fine. I have tried reinstalling Windows fully, installed all the latest updates including the latest BIOS, have set the BIOS settings to default, and nothing worked.  I'm curious if it could be some driver or BIOS driver issue or pure hardware defect. Has anyone experienced this? If there are other things I could try before sending it for repair please let me know. Thank you!

A:Thinkpad X1 Carbon 5th - Left USB only working partially HELP!

Try hooking a powered hub to the port.  If that "fixes" it, it's likely a power problem

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RELEVANCY SCORE 64.4

Hi, I have Thinkpad X1 Carbon (System Model 20A7001PAD) , I upgraded to Windows 10 and was researching touchpad shortcuts and found that I can't use touchpad shortcuts to show Task View or switch virtual desktops using touchpad swipe.  I'm using latest Synaptic driver (19.0.17.85) and enabled (Swipe) under (Gestures) within (Mouse Proerties). Also, under in Windows 10 settings (Mouse & Touchpad) why does my touchpad shows up as (Mouse) and not as (Touchpad) Thanks,Abdul

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RELEVANCY SCORE 64.4

Got my first thinkpad x1 laptop 2016 Type FB20 and unfortunately touchscreen is not working. It does not show touch device detail under Device Manager > HID. I tried to find touch screen driver in lenovo support portal but not able to find any such driver.Please let me know if any of you faced similar issue.

A:Thinkpad Carbon X1 touch screen not working

As the X1 Carbon 4th Gen isn't available with a touchscreen, that's no real surprise. If you want a very similar device that has a touchscreen, have a look at the X1 Yoga.

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RELEVANCY SCORE 64.4

I've just updated my X1 Carbon 3rd Generation to Windows 10. and there are three problems. I'm posting them in one message because they may be related.The Intel Chpset Driver from the support website will not install. It geest as far as the Intel branded installer then says it can't find "setupchipsetx64.msi", even if you browser to the file location.Intel Management Engine 12 appears to install without error messages but every time I run System Update it says it needs to be installed, so either it hasn't installed or it has but System Update doesn't recognise it.The cellular connection option has disappeared from Windows 10 and the Lenovo Wireless Power Settings app. My Sierra Wireless EM7345 appears without error in Device Manager under Network Adapters, it also appears as a GNSS Sensor undeer Sensors, but Windows cannot start this device because its configuration information is missing or damaged in the registry (error 19). It appears in Network Adaptors with a strong signal and is enabled but there's just no way of using it.I have of course installed ALL the updates from th support website apart from the two I've noted which won't install and the two enterprise updates which I don't need.. Windows Update also says the system is up to date. Very disapointing because the 4G adaptor was an expensive option to add to this laptop.

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RELEVANCY SCORE 64.4

Hi, I was using my laptop audio system, and suddenly they stopped to work (the speakers or if I connect a Headphones). However, if I connect through the HDMI the audio came out on the TV speakers for instance. I already tried to update the driver software and all the things possible... Any suggestion? How should I proceed?  

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RELEVANCY SCORE 64.4

My Lenovo Companion app as well as the Lenovo driver page shows an available BIOS Update (1.21.1.15) for my X1 Carbon 5th Thinkpad but if I try to install it, it fails to download the file.. What can I do?

A:Thinkpad X1 Carbon 5th - BIOS 1.21 download not working

Hi shizonic,Warm Greetings & welcome to Lenovo Community, happy to have you here.As I understand that you have query regarding BIOS update for your ThinkPad X1 Carbon 5th Gen 
The latest BIOS update for your system shows 1.20 in Lenovo support page check this link
 
Please feel free to post in Lenovo Community Forums if you have any further queries!
 
Regards,Prabhansh_______________________________________________Tap that Kudos button if I helped.If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

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RELEVANCY SCORE 64.4

Sunday night the Lenovo companion did a few updates including a BIOS update and also an update for the Synaptics, but I can't see it in the Installation History (it doesn't show up). Anyway, after that update, the touchpad doesn't move the mouse anymore. I can still click it, but it doesn't respond to any gestures. I checked in BIOS and it's enabled, I checked all possible settings and it's all enabled and on. Any ideas of what I could try?
 
My laptop type is: 20HR-CT01WW
 
Thank you,
 
Iulian
 
Moderator Note: Edited subject to match content more clearly.













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A:X1 Carbon 5th Gen Touchpad stopped working

I'm having the same issue - didn't realize the touchpad wasn't working until today. I notice it works very briefly when you first boot up and then the pad stops working (only clicks work)My type is 20HQ

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RELEVANCY SCORE 64.4

Sunday night the Lenovo companion did a few updates including a BIOS update and also an update for the Synaptics, but I can't see it in the Installation History (it doesn't show up). Anyway, after that update, the touchpad doesn't move the mouse anymore. I can still click it, but it doesn't respond to any gestures. I checked in BIOS and it's enabled, I checked all possible settings and it's all enabled and on. Any ideas of what I could try? My laptop type is: 20HR-CT01WW Thank you, Iulian 

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RELEVANCY SCORE 64.4

Audio was working perfectly then stopped. Had a recent system update installed, so not sure if that caused it. Also recently installed headphone drivers. Among my actions: updated driver; also unistalled and reinstalled latest driver. No effect, still no sound from Realtek speakers. I'd welcome any suggestions. Right now I have a great laptop but no sound.

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RELEVANCY SCORE 64.4

since this week's windows update, fingerprint stopped working. uninstalled and installed the latest driver from lenovo support, no luck device status shows :This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful. this usally means incorrect driver, but updated to the latest available 5.2.3531.26having no luckany suggestions? is it a known thing ?

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RELEVANCY SCORE 64.4

Is there a way we can change the touchpad Reverse scrolling option (Scroll --> Two Finger Scrolling --> Switch Direction) on the X1 Carbon through an automated way. We see that after Windows 10 upgrade, the scroll option on the touchpad has been changed. So doing it manually it works but we want to automate it either through a registry change or some other method. Yes manual changes works perfectly.

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RELEVANCY SCORE 63.6

I try to keep that short: symptons:- i see my mobile broadband network in tray, i can connect it. it shows fine, no error, looks like connected perfectly.- on Diagnose the Mobile NUmber shows cryptic signs, and i get the error:the mobile broadband adapter is sim-pin2 locked. (hope translation is fine, my installation is german: "Das mobile Breitbandgerät ist durch eine SIM-PIN2 gesperrt." - i cannot browse anywhere, i cant ping, i cannot even ping own IP and Gateway.- Hardware: Sierra Wireless EM7345 4G LTE- Driver: 10.0.16299.192- Firmware FIH7160_V1.2_WW_01.1616.01- GPRS; EDGE; UMTS,HSDPA;HSUPA;LTE;HSPA+ This started 2 days ago, 5th February 2018, after i installed new Windows 10 Updates (Windows 10 , 1709 (Build 16299.192) i tried:- remove SIM card,- replaced SIM card with a new one- uninstalled driver, reinstalled- deleted and reconfigure APN ... Still all looks fine, as it would be perfectly connected, but cannot ping/reach anything. Any ideas? Thank you!  

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RELEVANCY SCORE 63.6

Please hope you can help! About a week ago the external monitor (connected through HDMI) stopped getting signal, when reinstalling the driver it started working again. Now it happened again, and I tried reinstalling again, but nothing. I have tried the cable/monitor and they work fine, its the computer/hdmi-port. I'm pretty sure it's not a hardware problem... The Intel Driver Update Utility doesn't help either, neither does Lenovo Solution Center. What to do, I'm desperate! Help is tremendously appreciated!! /Fredrik  

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RELEVANCY SCORE 63.6

Members, Recently, I noticed some of the special Hotkey Fn keys stopped working. Here's the breakdown: Working:F1 (speaker on/off)F2 (vol down)F3 (vol up)F5 (screen bright -)F6 (screen bright +)Stopped Working:F4 (mic on/off)F7 (project)F8 (wifi on/off)F9 (settings)F10 (search)F11 (open apps?)F12 (all apps?)This happened once before and a driver/BIOS update fixed it, but this time, nothing seems to fix it. I am an Inside Track candidate for Windows updates, and the keys themselves work (the normal Fn keys work). Searching Google and the Forums comes up empty. Specs: Product: 20FQ001VUSBIOS: N1FET63W 1.37Windows 10 Pro 64-bit Version 1803 Build 17134.167Hotkey Features Integration for Windows 10 (64-bit) - ThinkPad Version 9.0.2.2 All updates completed (Lenovo and Windows). Any thoughts/ideas?Thanks!-Matt

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RELEVANCY SCORE 63.2

Recently I upgraded from Windows 7 to Windows 10 Pro, before this I have no clue if the webcam was working but since trying to use the Camera app I have noticed there is no feed.I then went looking around, having installed (all auto-update recommended) applications for the laptop from the Lenovo support and drivers page. I noticed that there was no Intergrated Camera driver in the list, I then decided to install it manually. I was then met with a "Can't find the device, Abort install!"I have attempted to use FN+F6 to enable and disable the camera, even with restarts in between. I have also gone through the BIOS and enabled/disabled the camera to see if it would then detect it and nothing has worked.Has anyone else had an issue like this and been able to resolve it?

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RELEVANCY SCORE 63.2

Hi guys, I recently got hold of my new X1 carbon and decided to do a thorough firmware update with vantage. When the trackpoint utility firmware 1.0.0.3 was installed, my laptop flashed with an installation failure notice and rebooted. After that, the trackpoint as well as the mouse above the touchpad no longer worked. I tried the advanced setting in control panel, but the entire trackpoint configuration option was blacked out. Does anybody experience similar issues with this update and have any suggestions on how to do a home fix for this? I have been making do with the touchpad and a bluetooth mouse, but it does not feel very "thinkpad" this way.....

A:Trackpoint stopped working on X1 Carbon 6th Gen after firmware 1.0.0.3 Update

Hello and welcome,
 
This sounds like the issue sorted in the below linked post.
 
https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-Carbon-6th-Gen-Synaptics-Touchpad-Firmware...
 
Thought this was resolved some time ago.  Please report back if it helps - or doesn't.
 
Z.

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RELEVANCY SCORE 62.4

This morning my X1 carbon Touch Screen stopped working for no apparent reason. Everything that I can see is updated.  Lenovo Chat has been a pain. Anyone have any idea how to fix this?

A:2016 X1 carbon Touch Screen Stopped working abrupt...

Are you saying the machine won't start, or that the touch function doesn't work?

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RELEVANCY SCORE 62

As I wrote in the title, my Shift and Alt keys stopped working for keyboard shortcuts. However, the Shift key still works when capitalizing letters.

I've been dealing with this problem off/on for the past two weeks and haven't been able to figure it out. I've gone into Ease of Access features and turned on/off all of the available options (Mouse Keys, Sticky Keys, Toggle Keys, Filter Keys). I've pressed Shift for 8 seconds, and pressed it 5 times, and still haven't been able to correct it.

Thank you in advance for any help offered.

Possibly helpful additional information:
I've got a Spanish/Latin American keyboard layout installed in addition to the US English keyboard layout. I toggle back and forth with Left Alt + Shift (which is how I noticed my Shift key stopped working).
I play a game whose controls rely on a lot of Shift key pressing and holding.

A:Keyboard - Shift & Alt keys stopped working for keyboard shortcuts

When was the last time you used a can of air cleaner on the keyboard? If it isn't from contact wear often keyboards tend to get loaded up with dust and debris!

One example of that is having any snacks onhand around a pc where little bits get passed along from your fingers onto and under the keys themselves. Keyboards are known to get loaded up fast with any foods present!

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RELEVANCY SCORE 61.6

My touchscreen is not working and I am on the phone with Lenovo Support.They have no clue but quickly suggest I return the PC.It took longer than expected to get this laptop (by weeks, from China) and now Lenovo support wants me to send it back without even trying to help resolve.  They claim the issue is the LCD but didn't do any debug. When I said I would send it back and get a refund they said OK. Very poort experience all around

A:X1 Carbon 6th Gen - (Type 20KH, 20KG) Laptop (ThinkPad) - TOUCH SCREEN NOT WORKING

Support transferred me to the same place I started, so I am going in circles.  Anyone else get a 6th Gen out of the box that doesn'r have touch screen working ?

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RELEVANCY SCORE 61.2

Hi, Thinkpad Ultra Docking Station - 40AJ0135EU Thinkpad X1 Carbon 6th - 20KH006JMXBIOS: N23E56W 1.31 Recently installed updates: ThinkPad BIOS Update - 10 [64], version 1.31Synaptics Touchpad Firmware Update Tool - 10 [64], version PR2698617 / PR 2812761ThinkPad Hotkey Features Integration Package Setup - 10 [64], version 9.0.2.15 Everything was working fine before these updates, but now I can't get the wireless mouse and keyboard (usb dongle) or the usb headset to work connected to the dock. Works fine when connected directly to the X1 Carbon. I suspect the BIOS update, anyone got any tips? The dock is listed as "Unknown USB Device (Device Descriptor Request Failed)" under Windows settings. I have of course tried to uninstall/remove device and install it again, but it won't work.  I have a colleague who also has a X1 Carbon, with recent updates and his X1 Carbon works perfectly with my dock. And similarly, my X1 Carbon works perfectly with his dock, which is a Thunderbolt 3 Dock. Edit: Tried to update Dock firmware with driver from https://pcsupport.lenovo.com/no/en/products/monitors-and-projectors/docks/thinkpad-ultra-docking-sta... But problem still remains When I try to run automatic scan for updates through Lenovo support I get the failure message: "The package catalog for your system is currently being updated on the System Update Server. Please try again later" 

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RELEVANCY SCORE 61.2

After windows 10 updated itself to version 1703, the TrackPoint on my X1 Carbon stopped working. It's enabled in the BIOS, and uninstalled and reinstalled the Ultranav drivers. When I go to the Ultranav settings the "Enable TrackPoint" section is grayed out. It there a new driver or fix for this issue?

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RELEVANCY SCORE 61.2

Hi all, I accidentally dropped my x1 carbon 3rd generation on the floor and since then the screen stopped working. I connected it to an external monitor, it boots fine and everything runs normally. However, I can only see the backlight working on the laptop screen. Would replacing the LED panel solve this issue or could the issue be somewhere else? Thanks for any insight! Meson

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