Over 1 million tech questions and answers.

Unable to Shutdown or Hibernate Dell Inspiron Laptop 5558

Q: Unable to Shutdown or Hibernate Dell Inspiron Laptop 5558

Specs for the system are Win 8.1, I7, 6GB ram, 1 TB HDD

When I try to shut down the system using Windows Shutdown , the system returns to the windows login screen. I do not use the hard power switch as it has always caused improper shutdown.

The system can sleep, but not shutdown or hibernate. This just occurred in the last week. A pop showing "Airplane Mode is On/off" in the Windows login screen and will toggle each time I try to shut down. I have tried shut off the laptop wifi, but this made no difference.

Event viewer shows two Event 1001

Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

Problem signature:
P1: 156
P2: ffffe000e08f8010
P3: 1
P4: 2e
P5: fffff8004dc65230
P6: 6_3_9600
P7: 0_0
P8: 768_1
P9:
P10:

Attached files:
C:\Windows\LiveKernelReports\WinsockAFD\WinsockAFD-20161104-1129.dmp
C:\Users\Perry\AppData\Local\Temp\WER-393341718-0.sysdata.xml
C:\Users\Perry\AppData\Local\Temp\WER14F5.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_156_83c723d26ad56268d75ff7e75b439d2f20e45068_00000000_cab_1e061572


Analysis symbol:
Rechecking for solution: 0
Report Id: 980abcd2-a2a3-11e6-8350-34e6d781b465
Report Status: 0
Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

Problem signature:
P1: 156
P2: ffffe000c6b49180
P3: 1
P4: 6f
P5: fffff800057ee230
P6: 6_3_9600
P7: 0_0
P8: 768_1
P9:
P10:

Attached files:
C:\Windows\LiveKernelReports\WinsockAFD\WinsockAFD-20161024-2014.dmp
C:\Users\Perry\AppData\Local\Temp\WER-34462578-0.sysdata.xml
C:\Users\Perry\AppData\Local\Temp\WERFB9C.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_156_3af4a7bdb82e7923cd430e14e48d1899112cc3_00000000_cab_155dfc67

Analysis symbol:
Rechecking for solution: 0
Report Id: 0f7040e9-9a48-11e6-834c-34e6d781b465
Report Status: 0

RELEVANCY SCORE 200
Preferred Solution: Unable to Shutdown or Hibernate Dell Inspiron Laptop 5558

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Unable to Shutdown or Hibernate Dell Inspiron Laptop 5558

Select a date just prior to this happening and do a System Restore.

Read other 1 answers
RELEVANCY SCORE 127.2

Win 8.1
When I try to shut down the system using Windows Shutdown , the system returns to the windows login screen. I do not use the hard power switch as it has always caused improper shutdown. The system can sleep, but not shutdown or hibernate. This just occurred in the last week. A pop showing "Airplane Mode is On/off" in the Windows login screen and will toggle each time I try to shut down. I have tried shut off the laptop wifi, but this made no difference.  There are two Event 1001, which I can post details if needed.  These did not occur after all the no-shutdowns, just the latest.

Read other answers
RELEVANCY SCORE 89.6

I have a Dell Inspiron 5558. Yesterday, after trying to start after sleep mode, laptop stuck at Dell Logo. Not completing POST properly. 
As per references found here, I tried to Hard Restart laptop by removing AC plug, battery and pushing start button for 20-30 second. That didn't work.
Laptop showing BIOS properly with hardware OK, especially HDD as I got references that the HDD may create this problem. Pressing F12 on startup taking me to another option from which I tried to Diagnose the situation but after clicking on diagnosing, the screen goes blank and shows nothing.
There are no recent hardware changes. Can anyone tell me how to resolve this issue? 

A:Laptop Stuck at Dell Logo Inspiron 5558

Hi,
As we understand the system doesnt not post and when you try to run the diagnostics on the system it goes to a blank screen.
Kindly private message the service tag and email address.
Thanks
Robin

Read other 1 answers
RELEVANCY SCORE 88.8

I have been having this strange issue that I may just be missing a simple fix.  When I plug in my power cord to my computer my screen shuts off.  It will turn back on once I give it a second and then press the power button to wake it up.  Once I log back in it is all good, but it is still just frustrating.  It is like when I plug in a power source my laptop goes to sleep.  Does anyone know what it could be?  Is it a setting?  Maybe a problem with my power cord?  Or my laptop?  Any help would be much appreciated!

Read other answers
RELEVANCY SCORE 79.2

I have a 3 month old Inspiron 5558 that won't close properly because left side hinge is broken. 
It was a bitter experience with Dell. I have been using my laptop with utmost care and never hit anywhere or physically damaged, as per your words.

To know more, visit this link. http://en.community.dell.com/support-forums/laptop/f/3518/t/19664440
Before buying laptop, Dell store person told that I will get express service and the person will visit home if there is any issue. But now there is no one to help even when I called 8 times since morning.

Dell is asking for 8k+ to repair one hinge.

A:Dell Inspiron 5558 3 months old and hinge is broken, poor plastics used by Dell

Hi nanaiahkp,
Please private message me the pictures showing the hinge issue, service tag, owner's name we can check what best can be done to address your concern.

Read other 3 answers
RELEVANCY SCORE 78.8

Hello, I have a brand new Dell Inspiron 5558 with Windows 8.1 64b installed. I can't use touchpad gestures, no scroll, no pinch to zoom, etc. I have installed the latest drivers from here but after install (which says it is succesfull) nothing is showing up in my taskbar or control panel or program files. 

A:Dell Touchpad gestures not working on Dell Inspiron 5558

I found the fix here. Install Synaptics 19.15.2 Windows 10 64 Bit  even tough you have Windows 8.1.
Install like this:
1) Extract the files to another folder
2) Open the folder with extracted files copy the path of the x64 drivers
3) Go to Control Panel>Device Manager>Mice and other pointing devices
4) Right click mice and other pointing devices, select Update Driver>From Hard-Disk
5) Add the x64 drivers path
6) Select Dell Touchpad
7)  Install drivers
8) Restart

Video can be found here: www.youtube.com/watch

Read other 12 answers
RELEVANCY SCORE 78

new dell  15 5558 arrived 3 days ago, only chargers to 85% trtied different charger, still charge to 80%

Read other answers
RELEVANCY SCORE 78

l have Dell inspiron 5558 on win8.1 SL
when l bought this laptop, the Back light keyboard  was working properly, but when i installed win10 it didn't work
and now i install win8.1 but also keyboard back light doesn't work !! and i haven't  Dell Quickset options in Mobility Center
i tried many times to set Keyboard illumination ON or DIM  in BOIS but it still not working!! plz help me
 

Read other answers
RELEVANCY SCORE 78

Hello,
I have question about Power button. Is there some LED indication in Power button while labtop is in sleep mode..? I afraid that i have some wrong product, because my Power button not light at all.
Thanks for HELP

A:Dell Inspiron 15 (5558)

There is no power LED on the system -- other than the LED on the front edge of the system, which is a charging light.

Read other 1 answers
RELEVANCY SCORE 78

For some reason, I can't find any option about turning off my laptop touchpad. Do I have to download some extra program, or drivers or something? I would really like to know.. 

ID on Laptop GKV3Q32

A:Dell Inspiron 5558

You can disable touchpad from Mobility Center or in device Manager. To disable in Mobility Center: At the left bottom of taskbar, right click windows icon, and then Mobility Center.

Read other 8 answers
RELEVANCY SCORE 78

hello,
Can I insert both a HDD and SSD to my laptop together?

A:Dell Inspiron 5558 SSD / HDD

No.  You can have only one drive in the system.

Read other 1 answers
RELEVANCY SCORE 77.2

Good evening all!
I just got my dell inspiron 5558 in the mail today. Loving it so far, but have a question about the touch pad. On my old laptop I was able to "scroll" through pages using the touch pad. I haven't been able to figure out how to do that with this new laptop. I'm stuck using the actual webpage's scroll bar. I will eventually be getting a wireless mouse, but want to learn how to scroll for the times I won't have mouse with me.
Thanks in advance!Marly

A:Dell Inspiron 5558 TouchPad

so don't worry i will fix it to you
first go to this location press this link and follow the steps and get synaptics 19.0.5.2 (even windows 8.1)
follow the steps and here a video
and you will get happyyy 

Read other 16 answers
RELEVANCY SCORE 77.2

Hi, I have a Dell Inspiron 5558. I 've installed Windows 10 and all drivers, but when I access the list with the drivers it's telling me that I have two unknown driver. So, this is what i know:
Unknown Device
Device Type: Other devices
Manufacturer: Unknown
Location: on PCI Express Root Complex
Information:
Device ACPI\INT3433\3&11583659&0 requires further installation.

Please, an you help me?
Thank you!

A:Dell Inspiron 5558 i3, win10/32

www.dell.com/.../19;l=en&s=dhs
Let Dell scan your computer to check the updated drivers. You might need to correct the drivers you installed.

Read other 1 answers
RELEVANCY SCORE 77.2

I have a DELL 15.6" Inspiron 5558 (seria 5000), HD, Procesor Intel® Core™ i3-5005U (3M Cache, 2.00 GHz), 4GB, 1TB, GMA HD 5500 and I want to know if this temperatures are normaly in browsing ?

A:Dell Inspiron 5558 temperatures

- Yes, these temperatures are quite normal. Nothing to worry about.

Read other 0 answers
RELEVANCY SCORE 77.2

Hi, I have a Dell Inspiron 15 5558 Signature edition laptop which runs windows 10. I've only had this laptop for 4 months. I've noticed that the laptop will go off for no apparent reason. I've checked the sleep settings and changed them to no avail. It goes off while I'm reading or watching a movie...just randomly. The only good thing is that when I turn it back on, it returns to whatever I was doing. If I was watching a movie when it went off, if I press the power button I will hear the audio continue while I'm unlocking the lock screen. It's a random thing that happens and it's very frustrating especially as this is a new laptop. Please help
 

Read other answers
RELEVANCY SCORE 77.2

I'll start off by saying I bought my laptop back in Oct of 2015 and I've been using my Inspiron 15 daily, and most part it gets the job done. I'm able to use my Wacom Bamboo easily and Adobe Flash works well enough but takes a minute to open. I've noticed the HDD is starting to show its age already. Bootup takes minutes now, and the Disk is constantly running at 100% when only Chrome is open. I'm no tech expert but seems to be early signs of hard drive failure even though it barely leaves my desk and has about 870GB/1TB free.
So I hopped on Amazon to get a replacement SSD, a SATA 3.0 USB connector, and a 16GB thumbdrive for backup & recovery.

This is my first upgrade, I've been looking up videos but just don't wanna mess anything up when I take the 1TB HDD out and put the SSD in there. Will I be safe making a backup of Windows 10 to the 16GB thumbdrive, then proceeding to replace the HDD for a clean install of Windows?
Thanks!

Read other answers
RELEVANCY SCORE 76.8

I get and the error message " Unknow Error "  when I try to install driver  CPU_Driver_0T8F9_WN32_10.0.22_A01.EXE.  .  I am running the installer as the Administrator and have disable my AV.  Let me know if I should paste a copy of the driver installation log file.

A:Inspiron 15 5558 Unable to Update CPU Driver

What operating system are you running?

Read other 3 answers
RELEVANCY SCORE 76.4

Hi,
The keyboard backlight of my new Laptop Inspiron 15 5558 (bought August 2015) is constantly shutting off.  Keyboard backlight is up only 10 seconds and then shut down.  This is obviously too short and I'm searching how to set the keyboard backlight to a longer time (let say 60 secondes at least). 
My laptop is running W10 Home Edition.  I looked in Config Panel / Windows Mobility Center and there is no settings for the keyboard backlight.
I suppose a Dell system application should be able to set this on my laptop.  Please provide instruction how to proceed.
Thanks

A:Dell Inspiron 15 5558 / How to set keyboard backlight

Hi aptiva01,
Please check this - http://bit.ly/1YqhLGV - and let us know if it works for you.
Keep us updated.

Read other 7 answers
RELEVANCY SCORE 76.4

I've already updated the bios, yet the processor fan is still not working. I've run a diagnostic previously and the processor fan speed is 0 rpm. Also the processor thermistor says its 106 degrees. What should I do?

A:Dell Inspiron 5558 processor fan not working

First thing to try would be replacing the fan.  If you need help choosing the correct part we'll need to know whether the system as integrated or hybrid video.

Read other 1 answers
RELEVANCY SCORE 76.4

 I have a Dell Inspiron 15-5558 with i3 processor and 4gb built-in ram, I want to upgrade my ram. 
 Is this pc supports 16gb ram or I can only use maximum 8gb ram?
 Thank you.

A:Dell Inspiron 5558 Maximum Ram Support

16G max, 2X8G DDR3L memory.

Read other 1 answers
RELEVANCY SCORE 76.4

I bought a Dell Inspirion 5558 last month and every since trying skype, it shows my laptop doesnt have any webcams. I looked up in the Device manager and there is no imaging device installed.
I went to official dell drivers download page and they say windows 8 and 10 automatically detects and installs the webcam drivers.
:/

Guys please help me out.

Thanks in advance
 

A:New Dell Inspiron 5558 not detecting webcam

Hi and welcome to TSG.

See if anything here helps :- http://www.dell.com/support/article/us/en/04/SLN85507/en
 

Read other 1 answers
RELEVANCY SCORE 76.4

I understand that there is no specific driver for the precision trackpads on these laptops (only the generic Windows driver), but the drifting cursor is driving me crazy. I've tried all different mouse & touchpad settings and updated my laptop to Windows 10 Anniversary edition, but the cursor still moves on its own when I browse websites (Chrome)..
Is there anything else I can try to get a normal trackpad that only moves when I do?

Read other answers
RELEVANCY SCORE 76.4

Upon resuming from hibernation the laptop started disk check and repair. Then desktop loaded but it became sluggish and eventually unresponsive. After a Hard boot (long press power key) it takes 20 mins or so to boot and eventually doesn't reach login screen or when it does it seems to hang at random stages. Sometimes I'm able to do a login after being patient but the desktop screen  is highly unresponsive invariably requires hard boot.  Please suggest things i can try. Thanks

Read other answers
RELEVANCY SCORE 76.4

I purchased this stupid laptop like stuff in march 2016, I hardly use it for personal purposes, since I have a official laptop. Within 10 months, THE HINGE ON LEFT IS BROKEN, when I try to open it, the screen seems to detach from panel,  I have given to a authorized service centre in bangalore India,  they say it is not covered under warranty,  I have read so many people having similar experience with the laptop model,  seems to be a,  and still they dont want to admit it,  I am planning to go to <legalistic>,  because I have Invested my hard earned money to buy a branded product.  My invoice no is <private data>,  THIS IS MY LAST DELL PRODUCT.

Read other answers
RELEVANCY SCORE 76.4

My power adapter burn, where i can to buy new? 65w 3.34A

Read other answers
RELEVANCY SCORE 76.4

Just received my Dell Inspiron 15 5000 (5558) yesterday and I'm thinking of upgrading the Hard Drive to an SSD and wonder what problems if any I would encounter?
Any Bios Settings to change?The SSD will have a smaller capacity than the 1gb HDD it came with.
I would prefer to use the current Licenced version of Windows 8.1 that’s already installed on the Hard Drive that came with the laptop, I know there's cloning software out there but would prefer a clean install. I've made the Dell recovery media using a USB stick would this be all I need to reinstall Windows 8.1 on the SSD?

Thanks..

A:Dell Inspiron 15 5000 (5558) SSD upgrade

Hi,
If you have already created a recovery media onto a USB key, That should take care of the licensing issue with 8.1 as the product key is injected into the motherboard, not the hard drive.
Please disable "Secure boot" and ensure the USB boot is enabled in BIOS before booting from the USB key to reinstall Windows.
Thank you

Read other 10 answers
RELEVANCY SCORE 76.4

Dell Inspiron 15 5558 

My Laptop is not charging then the indicator of the laptop blinking white and orange.    See Video Below
then what the main problem the AC adaptor or the battery ?
 need to identify the problem then i will find some parts for replacement 

A:Plug in , not charging Dell inspiron 15 5558

Does the system correctly identify the AC adapter or does it show unknown?  F2 at powerup to check.
If the adapter IS recognized, replace the battery.
If the adapter IS NOT recognized, and is a non- Dell adapter, replace it with a Dell adapter.  If it's a Dell adapter and it's not recognized, replace it with a new Dell adapter first.  If that doesn't solve the problem, replace the DC jack in the system:
www.parts-people.com/.../
If that doesn't solve the issue, replace the mainboard.

Read other 1 answers
RELEVANCY SCORE 76.4

i didnot know which category should i post it ,,,, please help
when i open alot of apps and play games ,,, it freeze my screen and hardware didnot respond at all
Windows 10 x64
pes 2016 

A:Dell Inspiron 15 5558 crashing problem

Hi Rafek,
I would suggest you to update the BIOS on the computer. Please enter your service tag # on the link below, then download the BIOS required onto the system and install it.
http://dell.to/18r60nI
Also, please run the diagnostics on the computer by following the steps mentioned in the video below and check if there is any issue with the hardware on your system.
http://dell.to/164l6g4

Read other 3 answers
RELEVANCY SCORE 76.4

Hi All,
Last week I bought a new Dell Inspiron 5558 i7 (Windows 10) and it has been running very slow since then. I have checked the updates and software - no issues. Please help.
Thank You,
Gleb

A:New Dell Inspiron 5558 i7 is Running Very Slow

malware?

Read other 2 answers
RELEVANCY SCORE 75.6

Dell Inspiron 5558 does not turn on. There is no fan or POST beep when depressing power button. No screen illumination. I have tried to drain power from RAM and attempted to start up following power drain from Ram procedure with power adapter connected. Any help will be apprecated.

Read other answers
RELEVANCY SCORE 75.6

Newly arrived Inspiron 5558 working fine except when Quick Start Guide has me creating recovery media. When I try to create a recovery drive with backup file box checked off, I get an error. We can’t create the recovery drive. A problem occurred while creating the recovery drive. Any suggestions?

A:Dell Inspiron 5558 Recovery Drive Creation

Hi,
Thank you for writing to us!
Kindly try the following steps :
Method 1: Perform Clean Boot.
Placing your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. Check this issue in clean boot state.
 

Press Windows key + X key. And select Run.
Type msconfig in the Run box and hit Enter.
On the Services tab of the System Configuration dialog box, tap or click to select the Hide all Microsoft services check box, and then tap or click Disable all.
On the Startup tab of the System Configuration dialog box, tap or click Open Task Manager.
On the Startup tab in Task Manager, for each startup item, select the item and then click Disable.
Close Task Manager.
On the Startup tab of the System Configuration dialog box, tap or click OK, and then restart the computer.

Note: After clean boot troubleshooting step, follow the section "How to reset the computer to start as usual after troubleshooting with clean boot" in the provided link to return your computer to Normal startup mode.
Method 2:
Try to run a System File Checker (SFC) scan to check for any file corruption. SFC scan will scan for corrupt system files on the computer and repair them.

Press Windows key + X, click Command Prompt (Admin).
In the Command Prompt, type the following command, and then press ENTER: sfc /scannow

Thanks
Robin

Read other 2 answers
RELEVANCY SCORE 75.6

Hey guys.
So I like to think I'm pretty good with PCs considering i do the maintenance on my own whenever I need to. However, this computer is pretty new, about a week old. But I noticed that half the time, when i plug in my adpater to charge my laptop while I'm using it, it goes to sleep. I know it's asleep because (a) the fan stops running and (b) it's woken up quickly using typical methods to wake a computer.
Anyone got a clue about how to prevent it from auto-sleeping?
Thanks!

A:Dell Inspiron 15 5558 sleeps when I plug in AC adapter while using it

Hi Sarouk,
I would suggest you to update the BIOS and Video card driver on the system. Please enter your service tag # on the link below, select the OS, then download the BIOS from BIOS section and Video card driver from Video section onto the system and install it.
http://dell.to/18r60nI
In addition, Please run the diagnostics on the computer by following the steps mentioned in the video below and check if there is any issue with the memory on your system.

http://dell.to/164l6g4
Also, I would suggest you to run a thorough test on the system. You can download Support Assist from the link below and run the PC CHECKUP on system to check for issues
http://dell.to/1hAPOXr

Please let me know if this helps.

Read other 2 answers
RELEVANCY SCORE 75.6

i upgraded windows from 8 to 10 and the audio speaker is not working, even when i uninstalled the driver and re-installed it, also i tried to upgrade it but nothing works 
headphone is working fine 
note : speakers are working on Ubuntu 

A:Dell inspiron 5558 audio problem with windows 10

Hello. Test the audio driver by switching between the Realtek driver and the Windows native audio driver.1. Open the Device Manager (find it in the Control Panel, or type devmgmt.msc into the search box).2. Expand the "Sound, video & game controllers" and right click on "Realtek High Definition Audio".3. Select to "Update Driver Software".4. Click on "Browse my computer for driver software".5. Click "Let me pick from a list of drivers on my computer".6. Put a check in the box "Show compatible hardware" if not already checked [but SEE NOTE].7. In the list of devices, click "High Definition Audio" (the native driver).8. Click "Next".9. On the Update Driver Warning box, click "Yes" (install the driver). 10. Restart the laptop if prompted. If not prompted, sometimes you have to restart, sometimes not.[To get back to the Realtek driver, do it again but reverse the names in steps 2 and 7.]NOTE: if you have a 2-in-1 model and do not see a "High Definition Audio" option after step 6, then uncheck "Show compatible hardware". Then in step 7, if you see 2 "High Definition Audio" devices, select the 2nd one.If you only have the symptoms with the Realtek driver, then the other is at fault and you should try using the Windows 8 version that worked for you before you installed the new operating system.
If you have the same symptoms with both audio drivers, then it... Read more

Read other 1 answers
RELEVANCY SCORE 75.6

Hi Team,

I bought a new Dell Inspiron 5558 laptop. From the initial stage itself keyboard backlight is not working. I cant find any symbol for backlight in Fn keys. Below option have tried,
BIOS - Turned on the backlight
Mobility center - No keyboard backlight option
Control panel - In keyboard properties no backlight tab o modify.
I am feeling very difficulty in working in dark places. Please anyone help me to fix this issue in my laptop.
My laptop model is
<ADMIN NOTE: Service tag removed per privacy policy>
Let me know incase of any further details required.
Thanks in Advance
 
 

A:Dell Inspiron 5558 - Keyboard Backlight Issue

Dell 5558 comes with an optional keyboard. Apparently, the bios is tweaked for machines that come with a backlit keyboard while your machine doesn't. The only option is to purchase and replace a new backlit keyboard from EBAY or AmaZon and install it. That will work, do check out instructions before replacing keyboards.

Read other 1 answers
RELEVANCY SCORE 75.6

Hai Friends
                     My Dell 5558 go to sleep when i plug AC adapter  while using it.I diagonised using all software tools provided by dell.At last I contacted dell toll free technical support and with out checking itself The technical team agent is saying that it wont go to sleep there is no way to go to sleep etc.why you calling here for this type of issues.Actually i had paid and extended warrenty.he is saying its not a issue. for people who are working on laptop who had to connect external power source while working that time its go to sleep is a issue.Please make any solution for this.atleast respect the money i had paid to dell

Read other answers
RELEVANCY SCORE 75.6

I have recently bought an SSD(Sandisk SSDPLUS), and now when I boot the computer it starts emitting a high pitched noise and it continues until I reboot the computer. I have also tried placing the SSD in another computer and everything works as intended. I have also tried placing the old HDD into the laptop and no problems occur.
Has anyone else had this kind of problem?

A:Dell Inspiron 5558 high pitch noise

Hi ajov,
What is the size and configuration of the new SSD installed in the system?
Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address, so that we can check on the system specification.

Read other 1 answers
RELEVANCY SCORE 75.6

i have bought DELL 5558 i5 8GB  1TB last week, and upgraded to windows 10 from 8.1.
but my touch pad is not working properly.
it will work after a restart and continue working for a while it will stop when i double tap. or it may stop after a while automatically, what will be the issue. pls help me.
i have tried with uninstalling the driver from device manager, it will work after restarting for a while.
but i didn't get a permanent solution. pls help.

A:DELL inspiron 15 5558 touch pad issue in windows 10

Hi lijish,
I’d suggest that you update BIOS and chipset driver on your computer to check for issue resolution. Please enter your service tag # on the link below, then download the BIOS from BIOS section and chipset from chipset section onto the system and install it.
http://dell.to/18r60nI
Also, please connect an external USB mouse to check if it works.
In addition please perform Windows update on the system.

Read other 8 answers
RELEVANCY SCORE 75.6

Does it fairly frequently, I can't tie it to anything I'm doing. I'm running Windows 10 which came with the computer.

Read other answers
RELEVANCY SCORE 75.6

Hi all,
Laptop: Dell Inspiron 15 i5558-5717SLV Signature Edition
Purchase date: 12/09/2015
I am so glad to see to see that I am not the only one who has a hinge cover broken as I was beginning to think that I might have accidentally bumped the laptop somewhere (I am extremely cautious electronics user and none of the electronics products I used had physical damage in past.).   As you can see in picture, left side hinge cover is broken which causes the display screen to come off when I try to close the lid.  Getting hold of the customer representative is an ordeal itself but when I finally could get hold of the guy, he told me that this damage is not covered under the one-year warranty and I will have to pay $150/- in order for this laptop to get looked at by dell professional plus have to bear the cost of the new part.
Apart from this problem, touchpad is too sensitive to touch of my palm and cursor goes all over the place when I type. I have tried to change touchpad settings from control panel and uninstall the touchpad drivers but it has not helped.
Overall I think this laptop is of low quality. Now I understand that Inspiron products can’t be compared with Vostro or Latitude products, but this laptop is bad for even Inspiron standards. My four-year-old Inspiron N4110 is way better than this laptop and still working fine. I am sorry to say this but this has been one of the worst products I have ever used.

Read other answers
RELEVANCY SCORE 75.6

I have purchased Dell Inspiron 5558 from ebay in India with Thailand bill date 21/05/2016 international warranty but on warranty status page it say 18-12-2017 which is 6 month less after that i call to Dell care but they not able to help me they said you need to contact dealer so i am worried please expert from Dell help in this issue as i bought brand new dell 5558 but worried about my warranty please confirm me how i get update my warranty status to 21/05/2018
Thank You

Read other answers
RELEVANCY SCORE 75.6

Here's the story. I got home yesterday and tried to turn on my laptop, and it wasn't turning on/booting fast enough. I had already had a stressful day, so there was a major lack of patience on my part. So i kept on pressing the power button and holding it down etc, and I pressed it very hard before eventually quitting. Then i take a break, I try the power button again but this time there is no click/compression. I'm not sure if it's jammed or anything but it won't click/compress (almost like there is a spring missing). So I sit there for a while starring at the screen and all of a sudden it turns on (blue screen says something about repair; was too fast for me to read).
I take the thing apart following instructions online to try and un-jam the power button, maybe it's stuck in a constant hold position, I'm now at the final step and not sure what is happening because there is compression but no spring back when against the power button pcb. I'm not sure what is wrong I need any help at all.
Do you think I broke the capacitor in the power button pcb or maybe I exceeded the limit of proportionality in the surrounding plastic and negatively alter the elastic modulus from applied stress/strain?
Here are the tutorial that i followed online:
https://youtu.be/YHD1Iv-AR1Y
https://youtu.be/0iueDFpJZMo?t=9m20s
Here are some pics:
pcb on top of button http://i.imgur.com/P7qTwwJ.jpg
underside of button/surrounding plastic: http://i.imgur.com/i7uhe... Read more

Read other answers
RELEVANCY SCORE 75.6

Please read thoroughly before you reply.
I have Dell Inspiron 5558, running on Windows 10 64 bit, version 1703 with 8GB RAM
The integrated webcam simply would not work nor the in-built mic.
When I raised the issue with Dell, they have tried to troubleshoot. Dell diagnostics F12 could not detect any issue.
They have changed the webcam and cable and it was still not working.
They changed the Motherboard and again no luck.
They asked me to reset the system to factory and I did. Now, the Webcam is not there in the Device manager.
In fact, the Imaging Device is not listed there. I have checked under hidden devices and still it was not there. Now they are asking me to take it to the service center for a checkup.
They can't figure out. I am sort of feel that it is a problem related to OS, but I am not sure.
Can one anyone tell me exactly what is the issue? All my drivers are upto date. Believe me, I have done every troubleshoot under the sun!
Your help will be most appreciated.   

Read other answers
RELEVANCY SCORE 75.2

i am facing problem on turn off . after press shutdown, it just close the lcd but still power button is on. i have to press and hold on the power button for complete shutdown. please advise. i am really worried due to this issue,

A:Dell laptop inspiron n5110 is not turned off after shutdown

***SOLUTION***This is a hardware problem, not a software problem. I am running the factory Win 7 home x64 and dual booting Ubuntu 12.04 x64, with this exact problem in both OS's.What I did is I took out the keyboard and the palm rest (there should be a tear down guide put out by Dell) and you should see a coin cell battery. I took it out for about 10 seconds and then put it back in. I also checked all the other connections and removed and reseated the HDD. I then went into BIOS and made sure there weren't any funky settings. It now shuts down, suspends, and wakes properly (only tested in Ubuntu 12.04)I have no clue how or why, but that's what did it.

Read other 27 answers
RELEVANCY SCORE 74.8

Dell Notebook 15 5558-2571blk , Win 8.1 Pro. I have tried to eject a usb using both the task bar and in file explorer, but get the error message device is currently in use. I closed all programs and used task manager to kill adobe reader and still get the error. What can be done to fix this in Win 8.1 other that shutting down the pc?

A:Cannot Safely Remove - Eject USB drive on Win 8.1 pro on Dell Inspiron 5558

Try this here:


Quote:




Check Control Panel - Device Manager - Disks - double click on the USB drive - Under Policies tab - check Optimize for Quick Removal - Apply / OK as needed and reboot.

Read other 3 answers
RELEVANCY SCORE 74.8

Please help My True color Application that I had in my dell inspiron 5558 (5000 series) got unistalled. Now I am not getting the App software. Please tell me from where can I install TRUE COLOR APPLICATION SOFTWARE FOR DELL 5558 laptop.  

Read other answers
RELEVANCY SCORE 74.4

hi;my laptop wont shutdown shutdown or sleep normally, i can see cpu led light stays on and dont go off at all, i have waited more than 1 hour but light stays on.i uninstalled all drivers and re-installed even i t have tried to re-install windows but still same problem, currently i am using windows 7 64bit.Its worth mentioning here that restart works fine.please help to solve this issue.

A:dell laptop inspiron 14z wont shutdown/sleep normally, cpu led stays on

Hi  AD Katper,
Please try downloading the latest BIOS from support.dell.com and install the same. After restart
try and uninstall all the video drivers from device manager and reinstall it back again from support website, check if still the issue persists write back to us so that we can help you further.

Read other 1 answers