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0x00401000 error, sys32 error, ati8mixx.sys error

Q: 0x00401000 error, sys32 error, ati8mixx.sys error

Ok so my first problem was what I thought the sasser worm. I researched it online and I can't find any traces of it anywhere now. I ran a few spyware checkers and stuff and I think I may have messed with some registries.

Now I cannot access the internet and heaps of things are stuffing up. I disconnected my internet and upon startup get this.

A "Data Execution Prevention" window that closes "Generic Host Process for Win32 Services".

I press OK and that goes away. I found some suggestions online but none of them seem to work. That's my first problem.

My computer runs fine until I connect my internet. It runs alright for a minute or two before I get this error.

The instruction at "0x00401000" referenced memory at "0x00401000". The memory could not be "written". Which has recently been appearing at the same time as AVG saying a threat has been detected at "C:\WINDOWS\drivers\atimixx8.sys"

After this has come up I can press OK to terminate the stop error, or cancel to debug. Either one does nothing but stops my internet from working, and the internet on other computers in my house (we are all on a network). When I try to heal/move to vault/delete the AVG threat, it says I don't have permission.

I've thought about just formatting, but I have seen people who say that even with a format, the problem still persists.

Please help!

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RELEVANCY SCORE 200
Preferred Solution: 0x00401000 error, sys32 error, ati8mixx.sys error

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 80

Yesterday laptop working fine today wont start. Before welcome screen i got "Windows XP could not start because the following file is missing or corrupt: \WINDOWS\SYSTEM32\CONFIG\SYSTEM". No safe mode, no last good config, etc. Used OS disk to try repair. Chkdsk won't complete and says some info unrecoverable. Tried MS support link: http://support.microsoft.com/kb/307545 and when I enter the commands i get file could not copy or invalid command. Tried fixboot then got unmountable boot volume error. Tried recovery console again with the MS instructions and it seemed to accept the first command entry "copy c:\windows\system32\config\system c:\windows\tmp\system.bak" then crashed. Then started the comp again and was slow on the f key and it got to desktop but wouldn't load.

Now today the original error "Windows XP could not start because the following file is missing or corrupt: \WINDOWS\SYSTEM32\CONFIG\SYSTEM" has changed to "The registry cannot load the hive (file): \SystemRoot\System32\Config\DEFAULT or its log or alternate" and the recovery console keeps crashing.

How can I repair this? I'm fine with reformatting but first I need to copy files out of my documents. Any way to get those onto a flash drive or something? I don't have the option of getting the HDD onto another system.

A:Need Help SYS32 error

... first I need to copy files out of my documents. Any way to get those onto a flash drive or something?Firstly, retrieve copies of your important personal files to a flashdrive or external USB hard drive, using a bootable Linux disk. Then we can have a look at getting your system up and running again ... and we can use the same Linux bootable disk to do that also.If your computer is not able to boot into Windows or simply not able to access the internet, you can use a LIVE Linux operating system run from a bootable CD or flashdrive instead of Windows, to access the internet, to access files on the HDD(s) and do other tasks. Using a working computer:If you wish to use a LIVE CD ...
Download the Linux version of your choice (usually an .ISO image file).
There are many options to use for a LIVE CD. I suggest that you try one of the following:
Puppy Linux (smallest download file size at 128 MB)Linux Mint 12 Lisa (versions for a CD, and larger versions that need to be burned to a DVD disk)[*]Burn the .ISO image to CD: If you do not already have a suitable burning program for writing .ISO images to disc ...Download and install ImgBurn.Ensure that you UN-check the box agreeing to install the Ask toolbar during the installation.Place a new (blank) CD disc in the drive tray.Choose Write image file to disc.
Under Source, click on the Browse button: Navigate to and select the .ISO file that you wish to burn.Place a check-mark in the box beside Verify.Click [*]When the CD has been b... Read more

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RELEVANCY SCORE 79.2

Yesterday laptop working fine today wont start. no safe mode, no last good config, etc. Before user login screen i got "Windows XP could not start because the following file is missing or corrupt: \WINDOWS\SYSTEM32\CONFIG\SYSTEM". Used OS disk to try repair. Ran chkdsk got 75% and said some info unrecoverable. Tried MS support link: http://support.microsoft.com/kb/307545 and the first step: "copy c:\windows\system32\config\system c:\windows\tmp\system.bak" got a result that it could not copy. Figured the file went missing so I skipped to "copy c:\windows\repair\system c:\windows\system32\config\system" and got invalid command. Other sites i looked for help info said to do fixboot but that didnt seem to work either. At one point thru all this turning the comp on and off it did get to the welsome/user login but didnt load desktop and froze. Now i keep getting errors either "systemroot\system32\config\default" or "unmountable boot volume" HELP!!! Thank You!!!

*UPDATE*
1. I got the "unmountable boot volume" error AFTER I did fixboot, and that error only comes up if I try to start windows without the OS disk.

2. After I posted this thread last night I tried recovery console again and this time it accepted the command "copy c:\windows\system32\config\system c:\windows\tmp\system.bak" then crashed. I restarted the computer and was late on the f key so it proceeded to start windows normally and this time it got ... Read more

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RELEVANCY SCORE 78

Ok just this afternoon I had to reformat my C drive and reload windows again. Something seemed to have taken a hard toll all of a sudden yesterday on my computer causing the boot sector to crash continually. Eventually I couldn't even get into windows in safe mode.

After wiping everything clean and starting over again I thought I was doing well until I started getting this stupid error message with just about everything I do:

Run a Dll as an App has encountered a problem and needs to close. The AppNem : rundll32.exe AppVer: 5.1.2600.2180

I have little more knowledge about this file except that normally it's a system file required.

I also know that this can suggest a virus problem as well but I've done a virus scan ( I run CA Innoculate) and a Adaware scan and found no processes running that could be causing the problem. Bringing up the task manager I can't see any problems there either. I've also run sfc /scannow with my windows xp disk (home edition) after seeing that there might be some dll files missing and I even copied the specified dll's off from the other computer and pasted them into this one and this error still comes up!

I feel I've done about as much as I possibly can. I need some definate help with this because I dont' want to go through the tedious process of reloading windows all over again either. I can't get into my internet options on IE, can't check properties on anything, and It won't read dvd�... Read more

A:sys32 error driving me nuts

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RELEVANCY SCORE 78

Ok I have read all the literature on how to get to the repair on windows setup.. I even know what I need to do once I pick..1 C:\WINDOWS. I press number 1 and it is supposed to prompt me with C:\WINDOWS so that I can C:CHKDSK/R/F. Problem is once I pick 1 and hit enter it sends me to the blue screen of death..PAGE_FAULT_IN_NONPAGED_AREA. With the STOP code0x00000050(0xC30BF000,0x00000001,0x8058762A,0x00000000). Seems like everyone who has had this problem can get to the C:WINDOWS prompt and that is wher my luck ends..Please help if anyone has an answer thanks guys!
 

A:\WIN\SYS32\CONFIG\SYSTEM...error

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RELEVANCY SCORE 77.2

Initially, I just want to say my limited knowledge has had me trying to fix this for days and any help would be greatly appricated.

OK here goes.........

For a week now, everytime i boot up my PC, i get an error message

C/WINDOWS/SYSTEM/32/bynvkkmp.dll

At the same time I couldnt seem to log into LIVE MESSENGER..... I was told to use some registry software cleaning programs to clean up my directory. I've tried CCleaner, Advanced Registry fix and finally Regcure. Ive run several date clean up and optimizes and to be honest, its made my systen run a little better. In Regcure, there is a management section. I saw the error in there and disabled the section that showed the above error. I then closed tried to reboot messenger up again and SOMETIMES it worked so im guessing these are connected some how?

Also but not always, when i try to open a file mainly a photo file but someimes an AVI file, i get the following message

Settings for Personalizsed settings for

C:\Documents and Settings\All Users\Start Menu\Programs\Administrative Tools\Recycle Bin\kdja.exe

Can someone please assist me in this matter?

Thank you

(I tried to attach some images ive saved but i have no idea how to reduce the size of a BMF file? I can email images if required?)

Dutch!

 

A:Solved: Newbie needing help with SYS32 Error

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RELEVANCY SCORE 77.2

When I start computer I get this message.Thanks for any help.

A:Insp. 6000 Error Win\sys32\confg\sys

Greetings Jeff, Welcome to TSF!

Please try this workaround from Microsoft?. (Click the coloured link.)

Post back with the results.

Kind Regards,

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RELEVANCY SCORE 74.4
RELEVANCY SCORE 69.6

hi guys i have this problem everytime i open my pc i recieved this error message..instruction at 0X0040100 reference memory at 0X00401000 the memory could not be written..click ok to terminate or cancel to debug the prog...any idea guys what is this and how to fixed it pls..and also i cna't open the add and remove on the control panel and so with my desktop when i ricght click it theres an error i can't open it..plss i need help here guys ..thanks a lot...i appreciated any help..Joe

A:0X00401000 reference memory at 0X00401000 memory couldnot be written

Try this, go to right click start, properties, start menu tab, custom button,

advanced tab, and select (control panel) select show as menu, hit ok and apply

Now when you open up all programs go to control panel and highlight it with mouse

you will get a list of everything, see if it will let you in now.

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RELEVANCY SCORE 68.4

Symptom:
The URL of a shared folder on the LAN,  copied into Windows Explorer address bar produces the Network Error in the above title.
Network Error: WIndows cannot access
\\server.LAN.com\MySharedFolder   Error Code: 0x8004005 - Unspecified error.
But from a Dos terminal, Windows Explorer can open the same location just fine.  From DOS terminal:
start

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RELEVANCY SCORE 68.4

I'm running Windows 7 Pro on my Dell laptop. This laptop has been in storage and hasn't been turned on in a year. Originally, all I wanted to do was use iTunes. The problem:
 
It made me update it in order to use it, but I got an error.
 
I un-installed it and tried downloading a fresh copy and I get the following error:
After some Googling, I read that not having the latest Windows .NET framework might be the problem. Sounded reasonable so I fired up Windows Update but that gave me an error and wouldn't start checking for updates.
 
I managed to get it to check for updates, but now when it starts the process, I get the following:
I Googled the error code "8007007E" and tried a few things to try and fix it.
 
I downloaded the windowsupdatediagnostic.diagcab, found on Microsoft's site, here:http://windows.microsoft.com/en-us/windows/troubleshoot-problems-installing-updates#1TC=windows-7
I tried resetting the Windows Update reset tool, using "MicrosoftFixit50202", found here:http://go.microsoft.com/?linkid=9665683
I download the system readiness tool, found here:https://www.microsoft.com/en-us/download/details.aspx?id=3132
I tried a clean boot.
 
I tried renaming the Windows Update Softwaredistribution folder.
 
None of this worked.
 
I ran the System File Checker tool (SFC.exe) and the results said I had bad files, but I don't know how to fix them. It generated a CBS log, which is too large for me to post (10MB) , so I've uploaded to dropbox,... Read more

A:Windows update error.. System File Checker integrity error..iTunes install error

Open the Command Prompt, copy and paste the commands below one at a time followed by pressing Enter after each command.
 
net stop wuauserv
 
rmdir /s %windir%\softwaredistribution\wuredir
 
net start wuauserv

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RELEVANCY SCORE 68.4

I had a very bizarre problem today. I downloaded about 50 .mpg files and put them into a folder on my desktop. I opened one of them, and it worked fine, but after that every time I even opened the folder that the files were in, only half of the thumbnails would appear and then it would tell me that I had a Visual C++ Runtime Error, from explorer.exe aborting. At the same time as this, windows would pop up a little message saying that my virtual memory was low. Later, it popped up a message saying that my Media Player needed to be reinstalled and that my Norton Antivirus needed to be reinstalled. Then it disabled my Norton Firewall and my Norton Antivirus. Lastly, I started getting error messages telling me that my soundcard needed to be configured to handle voice files, by enabling hardware acceleration. The only problem with that was that Windows would not let me access the advanced sound settings!

I am running Windows XP (all patches up to date), 256 MB Ram, 75 Gig HD - so I figured the "low" virtual memory had to be an error. I tried tripling the virual memory to 1GB and also tried letting Windows automatically set the virtual memory size, but neither of these fixed the problem. My immediate thought was that it was a virus or trojan, but Norton VirusScan, Swat-It Trojan Scanner, and System Suite VirusScan all failed to detect anything, and all of them have their definitions up to date.

I ran a Google search to see what other things I should try and none of the... Read more

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RELEVANCY SCORE 67.2

The error onpage of Dell Start Page Trying to edit weather and the error message shows up. the error message is as follow: Line 2 Chasr 316 Error "HTML" is null osr not an object Code O URL HTTP:www google.com/IG/dell?HL=en&client=Del Would you send me an e-mail with the answer, please.

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RELEVANCY SCORE 67.2

Ive just bought some new memory (TWIN2X4096-8500C5C G), the new memory doesnt seem to work unless I only add one stick, and even with that I get blue screen errors.

So from reading a few pages on teh internet I put my old memory back in, and ran windows driver verifier. Upon restarting I got and keep getting teh following BSOD.

IO SYSTEM VERIFICATION ERROR in wmiacpi.sys (WDM driver error 20e)

[wmiacpi.sys+152f at B7C5C52F]

A:Blue Screen IO Error. Verification Error In Wmiacpi.sys (WMD Driver Error 20e)

If the system ran fine...before you added RAM...then you need to see if the new RAM (by itself)...works.The new RAM may not be compatible with your old RAM, in which case the system will run fine with one or the other...but not both.The Driver Verifier tool is tricky to use, I would disregard that effort...for the moment.Remove your old RAM...put the new RAM in...see if the system works properly.FWIW: http://www.bleepingcomputer.com/forums/t/153175/blue-screen-io-error-verification-error-in-wmiacpisys-wmd-driver-error-20e/Louis

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RELEVANCY SCORE 67.2

I am getting a blue screen after I attempt to login to a pc.

Verification error in wmiacpi.sys (WMD driver error) 20e

wmiacpsi.sys = 152f at B9BAB852F

I have run the Dell diagnostic and everything passed.
This is a Dell laptop latitude D531. Dell just replaced the hard drive about 10 days ago. It worked fine until Monday.

Any any what this may be?

A:Blue Screen Io Error. Verification Error In Wmiacpi.sys (wmd Driver Error) 20e

Are you sure of the spelling of the 2nd file name? If so, Google doesn't give any results for it - which is suspicious.The first file name ( wmiacpi.sys ) is a Windows file that's used to help manage the ACPI settings in your system. http://www.bleepingcomputer.com/filedb/wmiacpi.sys-7763.htmlA BSOD error will usually point to the file that the error occured in, but this may not be the source of the error. Here's a link on how to find more info about the BSOD message: http://www.bleepingcomputer.com/forums/top...tml#entry409491Once you locate the .dmp files for the event, you can use this link to generate an analysis of the dump for us to have a look at ( http://forums.majorgeeks.com/showthread.php?t=35246 )

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RELEVANCY SCORE 66

I have got error 0x8007371 when I tried to install .netframework 3.5 which was required to install windows essentials.
I ran DISM command to fix 0x80073712 error, and received another error message in the command prompt: Error 14098 Component store has been corrupted.
THen I ran sfc/scannow which gave another error "An error occured during installation of assembly component".
This is such a bul grab, can someone help
Thankz

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RELEVANCY SCORE 66

Hello there. I have been redirected here by jamanji, whom has been most helpful by the way.
My PC crashed a little over a week ago.
Rather than retype everything, I would like to give you the link to my post.
I am not 'Tech' per se, but I would like to try and resolve my problem myself,
To make a long story short... I had error 0xc000000f. I have 2 threads on the subject, but the first thread was useless.( I think)
I read gregrocker's tutorial.
I made a Kaspersky Disc. I have a Pop Up from Kaspersky.
saying if I continue...........

Here are the links.

confused by what type of disc to use

Error 0xc000000f

If you read this...Thank you for your time.

A:Burnt out from error error error! Time to go back to Paper.

Ok mate one thing straight up the Kaspersky only requires a CD you can use a DVD but seriously a waste of useable space. Have been using Kaspersky security and tis rescue disk for years now so just the CD mate.

Just follow the prompts when you run the disk. It will boot (of course) but will not need Windows to do anything.

There are other options -

Bootable AntiVirus Rescue CD for Windows: Free Download any are good and again do not require Wndows to run.

If you can get it going then I would try this
http://support.kaspersky.com/viruses/utility < the top scanner TDSS Killer

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RELEVANCY SCORE 66

Hey guys, having trouble getting XP to Update, well it did Update MSRT and failed on Flash as usual because I removed Flash.  The only thing I can think of that I changed was my Router settings to more aggressive, but it has not affected Windows 7?
 
This is the ms document on it: https://support.microsoft.com/en-us/kb/883820
 
I tried all the stuff they say there but none works.  I have SP3.
 
I am also being sent to this site, which don't look like it should.
http://windowsupdate.microsoft.com/
 
Thanks pcpunk

A:HTTP Error 500 - Internal Server Error, Error 0x8ddd0010

All good now!

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RELEVANCY SCORE 63.6

so i recently had this virus and someone on these boards helped me remove it. ty for that! but after 2 reboots it has come back..and with more errors this time like the explorer and drwatson. and also can you tell me why i have to do "open as" instead of just clicking on text documents? it says access is denied. i didnt do anything to get it again nor did i dl anything. anyway here are my logs any help is appreciated.
Gmer.txt
Hijackthis.txt
DDS.txt

A:Csrsc.exe error, Drwtsn32.exe error, explorer error

I have reasons to believe that you have a file infector onboard.
Please visit this website - http://virusscan.jotti.org
Submit the file for a comprehensive scan & then post the results back here.

C:\Windows\system32\cmd.exe

If it's virut, you need to wipe the machine immediately. Do not connect this machine to another one for you will infect that one too

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RELEVANCY SCORE 63.6

My pc reboots for no reason when I try and access my network folders. I get the following errors in Event Viewer.


************************************************** ******

Event Type: Error
Event Source: ipnathlp
Event Category: None
Event ID: 31008
Date: 2004/11/10
Time: 07:33:55 PM
User: N/A
Computer: GIGS
Description:
The DNS proxy agent was unable to read the local list of name-resolution servers from the registry. The data is the error code.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 6f 00 00 00 o...

************************************************** *******

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 2004/11/10
Time: 02:40:01 PM
User: N/A
Computer: GIGS
Description:
Error code 00000051, parameter1 00000004, parameter2 00000001, parameter3 e12cfe18, parameter4 00008080.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 30 30 30 30 30 30 35 0000005
0020: 31 20 20 50 61 72 61 6d 1 Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 30 34 2c 20 000004,
0038: 30 30 30 30 30 30 30 31 00000001
0040: 2c 20 65 31 32 63 66 65 , e12cfe
0048: 31 38 2c 20 30 30 30 30 18, 0000
0050: 38 30 38 30 8080


**********************************... Read more

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RELEVANCY SCORE 63.6

Just got a new computer and am trying to install my Philips Mini HiFi sytem. Contacted their support centre and they don't know what to do! The stereo system simply plugs into a usb port and plays your audio through their system. The only difference between the system it worked on a few days ago and now is that I am running Windows Professional x64.

The problem:

three things to install:

1. the Philips drivers. Philips support got me to download their drivers for Win XP.

When I install this the error rec'd is: "Install 2.15 setup. While installing drivers Plug and Play error detected. Please reboot and try again". I reboot and try again, same thing.

2. The program "Sound Agent" to run the show. When I install the Sound Agent program, the error rec'd is: "VDI32.exe has encountered a problem and needs to close".

3. MusicMatch to channel the audio through to it. (Seems ok but tells me it's out of date - no biggie I can deal with that).

In Device Manager there is "Unknown Device" listed under System Devices shown to be not installed (the yellow exlamation mark through it). When I try to Update Driver it says, "Cannot Install this hardware. The hardware was not installed because the Wizard cannot find the necessary software".

Finally, whenever I reboot I get the error message: "The QVE bus driver is not detected. Reinstall the Qsound Virtual Audio Devices Bus Enumerator driver".

I have reform... Read more

A:A Real Tough One. PnP error, VDI32.exe error and a QVE error. Help Please

Your link is not working, but many things don't have 64 bit drivers. Did the drivers say for XP or specifically for 64 bit?
 

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RELEVANCY SCORE 63.6

Greetings!

I am having a problem with the above error message (error:syntax.error) when I'm running Firefox.

I have uninstalled Java and reinstalled it, but still the same problem.

OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 8
RAM: 8099 Mb
Graphics Card: Intel(R) HD Graphics Family, -238 Mb
Hard Drives: C: Total - 698475 MB, Free - 580394 MB;
Motherboard: TOSHIBA, PEQAA
Antivirus: avast! Antivirus, Updated and Enabled

Thanks,
Barbara
 

A:Error Message error:sytax.error - Firefox

See if you can find help here.

http://www.java.com/en/
 

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RELEVANCY SCORE 63.2

I am using a WD Proxkey DSC and while signing I am getting the following error"
"The Windows Cryptographic Service provider reported an error: The parameter is incorrect. Error Code: 2148073511"

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RELEVANCY SCORE 61.6

Hello all,

I have a problem with Windows Update agent on Windows 7 SP1 enterprise.
We are using Configuration Manager 1606 and Windows 7 SP1 and about 140 computers works without any problem.
On the other 10 computers I got the following error message in the windowsupdate.log:
WARNING: SyncUpdates failure, error = 0x8024400D, soap client error = 7, soap error code = 300, HTTP status code = 200
WARNING: SOAP Fault: 0x00012c
WARNING:     faultstring:Fault occurred
WARNING:     ErrorCode:InvalidParameters(7)

I've tried several actions although none does any help. Here is the list of actions:
- upgrade windows update agent to the latest version
- windows update agent reset by this instructions https://support.microsoft.com/en-us/help/971058/how-do-i-reset-windows-update-components
- empty Temporary Internet files
- check the rules and blocked traffic on windows firewall and physical firewall between server and workstation vlan
- sfc /scannow

It looks like significant Windows 7 error, although reinstalling is not my option.

Thanks for any help!
GregaR

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RELEVANCY SCORE 61.2

hi....
i have promblme , i do not know how to fix it..
i have kodak scnners i1220 plus
i have RD Web Access
the promblme is..
I have a system based on Oracle has been connted with one scanners( i connected with scanners) When i do a scan shows me this a message
(Scan Error Error while Scan::0::LEAD Error: Twain source manager no)
and
(Scan Error
Error while Scan::0::LEAD Error: Twain DS is connected to max possible apps)

Knowing that the scanner system has worked to windows xp but when we tray on Windows 7 does not work
why..............
i have pormission administrator and i setup the scnners drivers agine still same problme..
.......
i have windows 7 professional
service pack1
hp compaq 6200 pro MT PC
intel(R) core(TM)i5-2500 CPU @ 3.30GHz 3.29 GHz
4.00 GB
32-bit operating systme

A:Scan Error Error while Scan::0::LEAD Error: Twain source manager no

It's possible that TWAIN DSM is missing on your Win 7 machine. You can get it here and try again.

Catherine Sea
Dynamsoft: Provider of version control solutions & TWAIN SDKs

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RELEVANCY SCORE 60

Hello there. Recently my computer have just randomly shutdown meanwhile i'm playing games like CS;GO, League of Legends. The screen will just turn black and it will start to make one hell of annoying noise untill it reboots.

I've updated all my drivers. Tested my memory. Tested my RAM. Run a virus scan. Checked the heat on my Graphic card and CPU. and all seems to work just fine.
This is the errors i get:


Code:
Log Name: System
Source: EventLog
Date: 25-12-2013 19:10:41
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Snaski-PC
Description:
The previous system shutdown at 19:08:21 on ‎25/‎12/‎2013 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-25T18:10:41.000000000Z" />
<EventRecordID>2045</EventRecordID>
<Channel>System</Channel>
<Computer>Snaski-PC</Computer>
<Security />
</System>
<EventData>
<Data>19:08:21</Data>
<Data>‎25/‎12/‎2013</Data>
<Data>
</Data&... Read more

A:Error 41, Error 1001 and error 6008.

Hi Snaski.

It is some display/graphics related issue.

Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings.

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Also let us know the wattage of the PSU.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark
Let us see a screenshot of the furmark window, just before you close it.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Install the NVIDIA DRIVERS 314.22WHQL only.
Uninstall All nvidia items in Control Panel > Programs and features3D Vision Control Driver
3D Vision Driver
Graphics Driver
HD Audio Driver
PhysX
nvidia Update
(Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
Now follow Drivers - Clean Left over Files after Uninstalling
Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:
Let us know the results.
_____________________________________________________________________________________

Code:
*******************************************************************************
* ... Read more

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RELEVANCY SCORE 60

Hey to all.
I am new to this forum and I want an answer with an ERROR.
My ERROR is "Fatal Error,NET_SendPacket ERROR : NO ERROR"(the same as title of the thread)
it occurs whenever i try to play counterstrike 1.6,counterstrike condition zero or half life 1 over LAN with another computer on the same network.But as soon as i start the game in this computer OR try to find any LAN server the Other PC which is the LAN server has this error and it exits the game on that computer only and as a result I get no LAN server.
I first thought of googling this error out but nothing worked out like the QoS uninstallation and tweeking the administrative tools>Local Security Policy.(honestly i just tried these two because i cold not understand or read any further)
Ohh and I have just re-installed the windows xp sp2 on this system.
If Any Additional Information is required please let me know.
So can anybody help me?
and please be simple i am not a geek or nerd ya know,so HOW?
 

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RELEVANCY SCORE 60

Hello,Ok so I have many issues with my laptop.First of all one day it failed and it was giving me the Hard drive not found (3F0) error.I decided to buy a new hard drive and still the same.Then I inserted a bootable usb (windows 7 pro 64bit) and tried to install windows.Then on the screen that I had to select the drive, the hard drive was shown.When I pressed to install windows a new error appeared. (ERROR CODE 0X8007045D).I devided to start over. Then again a new error appeared (Error 0x8004240f)I am really frustrated.What's wrong?Any advice?Thank you

A:3F0 Error, Error 0X8007045D , Error 0x8004240f

@ptheodoulou4abc? You need to partition the drive into one whole drive. You can use any free partition tool on-line. http://download.cnet.com/MiniTool-Partition-Wizard-Free-Edition/3000-2094_4-10962200.html REO  

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RELEVANCY SCORE 60

I've just install windows 7 home premium 64bit and got 4 times of BSOD.

for the first time error code is 0x0000001a
for the 2nd time error code is 0x0000003b
for the 3rd time error code is 0x0000003b
for the 4th time error code is 0x000000d1

I also attach minidump files and text files that I got from sf dianostic tool.



And another problem is I try to follow the instruction in this thread
How to fix BSOD caused by ntoskrnl.exe and ntkrnlmp.exe
and now I cannot start the normal window, I have to run in safe mode with network.



in the reply #4 that zigzag3413 post

Using Driver Verifier is an iffy proposition.
Most times it'll crash and it'll tell you what the driver is.
But sometimes it'll crash and won't tell you the driver.
Other times it'll crash before you can log in to Windows.
If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise.
Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here... Read more

A:BSOD by ntoskrnl.exe, error d1, error 3b, error 1a

For now, I do a restore point and be able to run the normal window7.

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RELEVANCY SCORE 57.6

Hello, i am having a problem i get
Stop: c0000221 unknown Hard Error /system/system32\ntdll.dll

What im trying to do is formating my computer i restart my pc then i boot up xp cd, then it loads, and gets to say Starting Up Windows, cd stops, then goes black then blue and ntdll.dll error. I tryed reisntlaling windows, overwiritng file, please help!


(i have readed all the posts about this error to but that didn't help in my case.)

A:Stop: c0000221 unknown Hard Error /system/system32\ntdll.dll ERROR

Quote:





Originally Posted by oshwyn5


Xceltron: It really would be helpful if you kept it all in one thread and told us all your symptoms.
I see you have more than one thread as well as asking for help in someone elses thread. THis makes it very hard to follow.

http://www.techsupportforum.com//mic...ard-error.html


http://www.techsupportforum.com//mic...ard-error.html

http://www.techsupportforum.com//mic...any-files.html



Let me start with analysis of this error.
http://aumha.org/win5/kbestop.php




If you are getting this error when trying to reinstall from your XP cd, then it sounds like you have a loose damaged or incorrect cable to either your cdrom or hard drive. I suggest replacing them both with quality 80 wire 40 pin IDE cables. It can also be caused by incorrect configuration if you have RAID or SATA drives.
Finally you may want to try with just one stick of RAM installed. If you have more than one now; you should try each in the slot nearest the processor all by itself until you rule out one of them being bad (If it works with one stick and not the other, you know the other is bad).

There is more information on possible causes of this error at ahuma ; but my first suspicion on seeing the image checksum mismatch is that the file in question has been replaced with something else, a trojan or virus.

Please download
Mcafee stinger multivirus removal tool
Install and run

Spybot search and ... Read more

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RELEVANCY SCORE 57.6

I posted this earlier but reposted this and erased the old thread because I have more information now and have narrowed down the problem (I hope).

This problem just happened yesterday after I had to manually shut down (used power button) my computer after it froze. Now when I try to load up IE, it "halfway" opens up (you can see parts of the interface) and just freezes. I thought maybe it was an IE problem, but if I try to load up Firefox (even without loading up IE first), nothing happens -- it won't load. I load up the Task Manager and firefox.exe is there as a process even though it hasn't loaded. The only way I did figure out to surf the net is to load up "My Computer" and enter a web address from there manually. But even when I do that, if I click on any link that opens up a new window, IE will try loading that new window up which freezes. Right after this happened, I get a "Generic Host Process for Win32 Services Error" (still do every now and then. I also d/l'd the "patch" for this from Microsoft's website to no avail) which says something about svchost.exe and some other exe's. I think it has something to do with networking because I loaded up "Event Viewer" from the Control Panel and I managed to track down the error I get *each* time my computer starts up These errors I get are *all* dated right after I had to manually shutdown the computer and when the problems began. Here it is:

Source: D... Read more

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RELEVANCY SCORE 57.6

Hey guys, i want to thank you ahead of time for helping me.

This BSOD is a pain in the butt.

Intel Pentium 2.8GHZ
RAM 3.5
32 bit OS
Intel GG965 Express Chipset Family

I have already reinstalled the operating system multiple times, i think its a faulty graphics card, but i want to be 100% sure before i go and shell out the $$ for a new one

Please help The blue screen error points to igdkmd32.sys & it also says GRAPHICS_DRIVER_TDR_FAULT

A:BSOD error.. Restarts, but power button stays on, graphics card error?

STOP 0x00000116: VIDEO_TDR_ERROR (go to top of page)

Usual causes: Video driver, overheating, bad video card, ?BIOS, ?Power to card (see Significant Posts section below)

http://www.carrona.org/bsodindx.html#0x00000116

Incase you have overclocked your GPU reset it to the default.
Update your graphics driver to the latest stable version

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RELEVANCY SCORE 57.6

I get all those messages at start up, plus superfetch has stopped working, and sometimes windows explorer has stopped working. I know it's some type of virus from something. So far safe mode has been working (slowly). Yesterday I had a friend reinstall(?) vista on it so I'm not sure if it would qualify as a legal copy or not anymore but it was actually much worse before that. It couldn't even start up right normal or safe mode.

it is a hp G60t-200, and the OS is vista, I'm not sure what other info would be needed for this. Please help if you can.

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RELEVANCY SCORE 57.6

Help, can't print anything and can't find out how to fix that error code

A:Printer Spooler has a error message <Failed to Read Description. Error Code: 193 >

Hi, go to start search and type:- cmd, right click on the returned cmd.exe and select "run as administrator" at the prompt (copy paste)


Code:
sc queryex spooler > 0 & notepad 0
(press enter) I am guessing we will see error 1058.

Next still at cmd type:-


Code:
net start > 1 & notepad 1
(press enter)

Please post both notepad entry's here.

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RELEVANCY SCORE 57.6

I posted this earlier but reposted this and erased the old thread because I have more information now and have narrowed down the problem (I hope).This problem just happened yesterday after I had to manually shut down (used power button) my computer after it froze. Now when I try to load up IE, it "halfway" opens up (you can see parts of the interface) and just freezes. I thought maybe it was an IE problem, but if I try to load up Firefox (even without loading up IE first), nothing happens -- it won't load. I load up the Task Manager and firefox.exe is there as a process even though it hasn't loaded. The only way I did figure out to surf the net is to load up "My Computer" and enter a web address from there manually. But even when I do that, if I click on any link that opens up a new window, IE will try loading that new window up which freezes. Right after this happened, I get a "Generic Host Process for Win32 Services Error" (still do every now and then. I also d/l'd the "patch" for this from Microsoft's website to no avail) which says something about svchost.exe and some other exe's. I think it has something to do with networking because I loaded up "Event Viewer" from the Control Panel and I managed to track down the error I get *each* time my computer starts up These errors I get are *all* dated right after I had to manually shutdown the computer and when the problems began. Here it is:Source: DCOMEvent ID: 10005DCOM got e... Read more

A:Generic Host Process For Win32 Services Error / Dcom Networking Error -- Help!

Hi and welcome to Bleeping Computer! My name is Sam and I will be helping you. Please download ComboFix and save it to your desktop.Double click combofix.exe and follow the prompts.When it's done running it will produce a log for you. Please post that log in your next reply.Important Note - Do not mouseclick combofix's window whilst it's running. That may cause it to stall.

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RELEVANCY SCORE 57.6

Edit: Think my hard drive may be failing and was the cause of my file synchronizing crash. I use it mostly to stream music and video and access the hard drive a lot. Any advice thanks

HDDStatus - Tool to check hard disk status, health and reliability

Hey,

I've been using GoodSync for the past couple of months to chain synchronize 3 hard disk drives and ran into my first issue today. GoodSync stopped responding whilst synchronizing changes to files so I used task manager to manually end the process.

I'm not entirely sure how much damage has been caused but when I re-analyzed the file changes a lot of the changes prior to the crash was no longer listed.. So I'm unsure of the file integrity but have so far noticed some music video files are corrupt with cyclic redundancy check errors but is not easily visible to check corrupt files because they still play but parts of data are missing.

I think I've experienced cyclic redundancy check errors before when my external hard drive fell flat on it's side whilst it was playing music (3 years ago). It took me a long time to filter out the bad files because all the mp3 files worked but some songs would randomly play in others etc.. is their some type of automated CRC scanner or method to check all my files ?

Thanks

A:Error copying file: Data error (cyclic redundancy check). CRC Scan ?

If you are able, try this programme, it is VERY good. HDD Regenerator - Dmitriy Primochenko Online

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RELEVANCY SCORE 57.6

Hi All
system info : HP LAPTOP DV6 -1256tx , windows vista sp1 32 bit
When I am trying to install windows vista sp1 from recovery disks/partition I am getting the error from recovery manager prompting me to choose either to retry or see the details for failure : CTOERROR.flg in form of notepad on my desktop. I have done retry 100 times but to no avail. I cannot restart after this recovery failure message as it shows dialog box on restart: windows security update is not installed successfully or is not trusted.So, i have to go through recovery process again to see the desktop (everything functioning - internet,video, music all) but only once.
Last time i got this message too . When i did installing windows from recovery disks few months back, that time i figured out to install all imp. updates through automatic windows update.All the updates were installed successfully and then it restarted and gone through process of language settings,time settings and all....
But this time when i am trying to update windows, i am getting windows update error 0x643 which is for security update for .net framewrok 3.5 sp1 and family update.I do know the answer how to get away with this error from "windows help" and also from this forum too, which asks for installing .net framework updates from windows update site directly. But the problem is:
Windows update ask me to restart after automatic or manual windows update installation takes place and restart causes problem as it shows d... Read more

A:Windows vista recovery error CTOERROR.f​lg and following that error 0x643 while insta

Do you have the original (no SP1 or SP2) Vista installed? You won't be able to install SP1 otherwise.

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RELEVANCY SCORE 57.6

I dont know how this started but i need major help please.... When I turn on my computer I receive an AutoIt Error, Line -1, Something went wrong with " Object" and when i dismiss the warning later on I receive Data Executive Win32 Prevention Errors and memory reference errors. I have read alot of forums for help. I have ran malware programs, virus scans, etc.... No luck its just getting worse and slowing down my computer and now I get a blue screen when I try to boot up in safe mode and the drivers loading screen comes up. What do I do?

I read the instructions for posting this type of post, and I have attached the logs requested.



.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by patesag at 16:03:47 on 2012-06-08
.
============== Running Processes ===============
.
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://bakerhughesdirect.com/
mStart Page = hxxp://search.searchonme.com/
uInternet Settings,ProxyOverride = *.local
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: DivX Plus Web Player HTML5 <video>: {326e768d-4182-46fd-9c16-1449a49795f4} - c:\program files\divx\divx plus web player\ie\divxhtml5\DivXHTML5.dll
BHO: PlusIEEventHelper Class: {551a852f-39a6-44a7-9c13-afbec9185a9d} - c:\program files\nuance\pdf professional 7\bin\PlusIEContextMenu.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d2... Read more

A:AutoIt Error, Data Prevention Win32 Error, and Memory Reference Errors.... Help!!!!!!

When the drivers loading screen comes up during safe mode boot the computer goes to a blue screen. I never faced this problem before. Please help....

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RELEVANCY SCORE 57.6

Hello,
 
Every time the computer reboots the message "GetEseDbInfo.exe has stopped working" appears. Checking for solutions yields no results.
 
Since this message has started:
 
- Windows search has quit working and states that "windows cannot access the specified device, path, or file. You may not have appropriate permissions to access them." 
 
- IE will only show a white screen and will not allow the tools option to be accessed. It keeps trying to recover and  cannot find any solution. Attempted downgrade to IE 9, re-install of IE10, use windows fix, and microsoft safety scanner.
 
-  Sticky Notes is unable to launch as it cannot access the file. 
 
I have run AVG, Advanced SystemCare, and Malware Anti-Malware but they all show up with nothing found. I don't know if these are all tied into together or are separate issues. 
 
The computer is a Windows 7 64bit operating system. 
 
Any help would be wonderful. Thank you!

A:GetEseDbInfo.exe error, IE White Screen, Search Access, & Sticky Notes Error

Open Task ManagerProcess (tab)Find GetEseDbInfo.exe, right-click and select "Disable"Reboot into Safe Mode with Networking. ADW CleanerPlease download AdwCleaner by Xplode onto your desktop.Close all open programs and internet browsers.Double click on adwcleaner.exe to run the tool.Click on Delete.Confirm each time with Ok.You will be prompted to restart your computer. A text file will open after the restart.Please post the contents of that logfile with your next reply.You can find the logfile at C:\AdwCleaner[S1].txt as well.   Last run ESET.Hold down Control and click on this link to open ESET OnlineScan in a new window.Click the button.For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.Double click on the icon on your desktop.Check "YES, I accept the Terms of Use."Click the Start button.Accept any security warnings from your browser.Under scan settings, check "Scan Archives" and "Remove found threats" Click Advanced settings and select the following:Scan potentially unwanted applicationsScan for potentially unsafe applicationsEnable Anti-Stealth technologyESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.When the scan completes, click List ThreatsClick Export, and save the file to your desktop using a unique name, such as ESETScan. In... Read more

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RELEVANCY SCORE 57.6

This message now appears on an otherwise excellent computer.

Cannot connect to wireless broadband (I'm doing this on my Equium P200D)

Any ideas. I've tried the Toshiba help to no avail.

A:Qosmio E10 CFSServ Listen Error & Recv InitConnect Error appears on startup

Hi

Someone wrote in this forum that the CFSServ is part of ConfigFree utility.
Remove ConfigFree application from the system and try to use and configure your WLan again or try to use the LAN connectivity!

Check it out

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RELEVANCY SCORE 57.6

I have windows live mail 2008 Build 12.0.1606 installed on windows xp and everytime a few seconds after i close wlm i get a windows live mail encountered a ploblem and has to close error that tells me to send a report..this happens 80 percent of the time after i close the windows live mail application...By the way i have disable error reporting checked on advanced properties and disabled on services also ...i noticed on the task manager that the wlmail exe process is still running after i close the application and that seems to be the problem..Is there any way, fix or some program that i can get the wlmail.exe process to close at the same time i close the windows live mail application so i dont get this send error report message anymore ?

error i get ^

wlmail.exe still running after closing application ^

A:windows live mail 2008 (Build 12.0.1606) error report error

Hi gbp007,

Try to End Process the extra wlmail.exe file in the Task Manager Processes to see if it will stop the error for you next time.

Task Manager - Open and Close Applications and Processes

Shawn

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RELEVANCY SCORE 57.6

Hi,I have fundamentally the same problem as Laura H from this thread http://www.bleepingcomputer.com/forums/topic342716.html.I've had problems with these fake antivirus programs before and they really did a number on my laptop. I treated the problem using various tools mostly malware bytes and deleting some suspect files.Been working fine for the most part however today out out of nowhere I was attacked by malware doctor. I deleted the suspect file from the temporary internet files folder and ran malware bytes that detected trojan and deleted. Shortly after drwatson ??? was shut down and some time later I think explorer shut down because my desktop went back to basics....no theme,desktop wallpaper etc. the windows 95 look if you grasp what I'm trying to get at. I thought it was no big issue and in my own time restarted laptop when I realized audio wasn't working after trying to play a film.Upon restart I get the blue screen with the same message as Lauras. So for the most part I'm in the same situation as Laura with some minor differences such as I didn't use Spy doctor etc.I have Kaspersky AV installed which has been inefficient in protecting my laptop lately, especially from these fake AV attacks. I am using Windows Firewall which I know is a bad idea.Myrti was helping Laura resolve the issue and I have followed her instructions upto the following actions:'locate this file and right click it > choose rename > rename it to userinit.txtnow we wi... Read more

A:Malware doctor infection removal and then error c000021a (fatal system error)

Hello,Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.Orange Blossom

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RELEVANCY SCORE 57.6

I did tried to update an old modem about a week ago and ever since I cannot connect to the internet. I have two laptops and works fine. I have a wireless set up.

I just tried plugging in the Ethernet connection to the laptop to no avail. Still no connection.

Info:

HP Compaq nc6230
Wireless setup

I tried connecting to other unsecured wireless networks in the area and still was not able to access the internet.

Please help.

Thank you.
 

A:Laptop cannot connect to Internet - DNS Failure, Gateway Error 0x2afc, Error 12007

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RELEVANCY SCORE 57.6

I have an Acer 6920, Vista, and I have taken the following actions after the computer would not boot:
a. ordered reinstall disk from Acer
b. reinstalled the system using the four disk
c. worked with computer normally for three weeks
d. encountered the original problem again of not booting
e. tried to go back to factory settings using the reinstall disk from Acer
f. after 65%, encountered the 0XD00000A error
g. tried again, and encountered the same error

Is this a Vista problem, an Acer problem, or something that happens often?

Any help would be greatly appreciated.

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RELEVANCY SCORE 57.6

During Windows backup, which wants to backup the 'C' drive and my games drive 'E' (for some reason), I get the following error message after the 'C' backup has completed but not the 'E':

'The backup operation that started at '‎2015‎-‎12‎-‎20T06:00:25.459859400Z' has failed with following error code '0x8078012D' (The operation failed due to a device error encountered with either the source or the destination. If the source or destination volume is on a disk, run CHKDSK /R on the source or destination volume, and then retry the operation.). Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.'

I ran CHKDSK \R and received several errors of the type: 'A disk read error occurred 0000185. The disk does not have enough space to replace bad clusters detected in file xxxxxx of name xxxxxx.'

My 'E' drive is 2TB with 205GB free. I really don't believe that the cluster(s) in error are bigger than 205G, but what do I know?

Anyone have experience with this problem?

Thanks.

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RELEVANCY SCORE 57.6

Hello.
I wonder if you can help me.
I keep getting error 0x800f0906 when running DISM /Online /Cleanup-Image /RestoreHealth.


DISM /Online /Cleanup-Image /RestoreHealth
Deployment Image Servicing and Management tool
Version: 6.2.9200.16384
Image Version: 6.2.9200.16384
[==========================100.0%==========================]
Error: 0x800f0906
The source files could not be downloaded.
Use the "source" option to specify the location of the files that are required to restore the feature.
For more information, review the log file.
The DISM log file can be found at C:\Windows\Logs\DISM\dism.log
*********************
relevant bits from it seem to be:
Checking System Update Readiness.

(p)    CSI Payload Corrupt            amd64_microsoft-windows-windowsupdateclient-ui_31bf3856ad364e35_7.8.9200.16927_none_28265fa316d944b7\wuaext.dll
Repair failed: Missing replacement payload.
(p)    CSI Payload Corrupt            amd64_microsoft-windows-windowsupdateclient-ui_31bf3856ad364e35_7.8.9200.16927_none_28265fa316d944b7\wushareduxresources.dll
Repair failed: Missing replacement payload.

Summary:
Operation: Detect and Repair
Operation result: 0x800f0906
Last Successful Step: Entire operation completes.
Total Detected Corruption:    2
    CBS Manifest Corruption:    0
   &nb... Read more

A:Error when running DISM /Online /Cleanup-Image /RestoreHealth - error 0x800f0906

Hi,
Please upload the DISM.log files into OneDrive and post us the link here. The DISM log file can be found at
C:\Windows\Logs\DISM\dism.log.
Besides, for the CSI payload corrupt issue, please take a try to reset the Windows update components. Then try to run the command and check the results:
Follow this guide: How do I reset Windows Update components?
In addition, update the system to Windows 8.1 will make a better usage of the features and functions offered.
Windows 8.1 and Windows RT 8.1 build on
Windows 8 and Windows RT, to bring you enhancements in personalization, search, apps, the Windows Store, and cloud connectivity, and has the security and reliability features you expect from Windows. It's fast and made to work
on a variety of devices?especially on the new generation of touch devices.
For more information regarding update to Windows 8.1 from Windows 8. please see:
Update to Windows 8.1 from WIndows 8
Best regardsMichael Shao
TechNet Community Support

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