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reinstall win8 after crash

Q: reinstall win8 after crash

Hi Tech people,

So here is my dilemma....I have a Toshiba satellite preinstalled with windows 8, after a family member borrowed it the hard drive was DOA, nothing I could do to salvage it. So I bought a new hard drive (from Toshiba) and began to reinstall windows 8. everything went fine until I tried to activate it and my product key failed. I have the original key from the BIOS as well as an additional media & key (windows 8 pro) but neither product keys will work. I think I might have miss matched my media disks, (I have 8 various copies of windows 8). when I input either keys I am given a message stating that the key is not ment for this version please use windows 8 setup or use a windows 8 pro key. well both of these keys are windows 8 pro. I called Microsoft and they verified that both of my keys are legit, but the disk I was provided (by Microsoft) is not. they told me I have a MAK key and my version is GVLK. they told me I would have to pay $100 for a new key. is there anyway I can just get a install disk that uses MAK keys or something? and what the hell is the difference in using a mak key vs GVLK?

Preferred Solution: reinstall win8 after crash

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: reinstall win8 after crash

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running win8 pro
4 gb ram
64 bit
intel core 2 duo
avg internet security 2013
for two weeks, started having problems with java download. while playing games on pogo, games wouldn't play because of flash player and couldn't get it downloaded.
then today, ie, firefox, and chrome started crashing and now the os crashes.
my wife's son installed 8 about two months ago on her computer. to me, it seemed not quiet right and seems to have gotten worse as time went by.
we ran the installation disk to reinstall but now it crashes in a few ninutes after it boots.

A:browsers crash in win8 and win8 crashes

Was it established beforehand that this computer would be compatible with Windows 8?

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Hi everyone,I just reinstall win8.1 on my y50 (old one got virus and i format it and reinstall the OS)so when i try to use OKR , it shows that "Current System can not support backup"does anyone know why?Also what other preinstalled software does laptop come with?Thank you.

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I bought windows 8 a few months ago only because the deal was too sweet, but never installed it until recently, and that was only because I got the free Windows Media Center license that would expire on Jan 31. So I upgrade installed my Win7 install and everything went ok, but somehow, a few weeks later, my RAID setup broke. Luckily I back up everything. But I've never been a big fan of upgrade installs and want to start over. I know Windows will install fine, but I use WMC a lot, and wonder if I can reinstall using my license, even though its after the 31st. I had already installed it, so i don't think I'm not abiding by the rules.

A:Will I lose my WMC license if I reinstall Win8

Let me know too...

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I run Windows 8 x64. During the last few days Windows 8 kept on trying/pretending to reinstall itself on start up/turning on my notebook. Colors of the screen changes I am asked to be patient and 2 or 3 mins later an empty--no tiles--start screen is showed and my account's name. No settings available on the right except Sleep/Switch off/Restart. A few turning on and off and then I used to be able to use Win8, but now it I am unable to do so anymore. Actually, today it's trying to do so constantly, so now I'm using Puppy Linux Live CD 5.2.8. to be able to ask for some help.
Recently I changed BIOS settings to be able to boot live CD. Yesterday I set all settings to default.
I guess its a Win8 bug, isn't it?
Well, I have no hot F keys to boot in safe mode, so actually I am unable to boot Win8 at all.
I don't think that I have any kind of malware, but Windows 8 bug/s.
Please help and tell me what to do! (Pls note, that I cannot run any diagnostic program under Win8, since I cannot boot. I can use Linux or bootable CD only.)
Thx for your help in advance!

A:Win8 constantly tries to reinstall ITSELF on start up!?

Plz show me a pic of what happens when you boot the computer.

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I'm running MS Office 2013 Professional in Windows 8. The old hard drive in my laptop was beginning to fail and I could not clone it directly to the new drive because of the few bad sectors. So I moved over all of my data and documents to the new drive and reinstalled windows, office, and the other apps from scratch. The problem I'm having is with Outlook within Office 2013. Right from the start, I had problems with the new install in terms of migrating my old mail files to the new application install. Multiple issues, from Inbox always hanging up, Outbox hanging up, folders disappearing, etc...I tried to do an Uninstall of Office/Outlook via Control Panel, and a fresh Reinstall via Setup files, but the main mail folders/file that is causing all the problems was automatically ported over to the new reinstall, so all of my problems continue. How do I uninstall Outlook/Office, making sure that I also uninstall the main mail folder/file/configuration, so that it is truly a fresh new install FROM SCRATCH, and NOT saving & porting over any email configuration. Obviously, when you Uninstall the app, it does NOT Uninstall your main email configuration/address/folder...it is saved, and automatically reconfigured upon the Reinstall. Hope I'm making some sense and not babbling incoherently....Jim


Hi JHphc028 Your Outlook configuration files and folders are located in %userprofile%\AppData\Local\Microsoft and %userprofile%\AppData\Roaming\Microsoft. There should be a folder called Outlook in both these folders. To be sure that you delete everything related to it, I would uninstall Microsoft Office completely using Revo Uninstaller Portable, set the scan type to Advanced and delete all the Registry keys and files/folders found related to it after. Or I would just go in Program Files (x86), Program Files, ProgramData, etc. and delete the Microsoft Office/Office folders manually.http://www.revouninstaller.com/download-free-portable.php

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I have a Win8 laptop. Installed a free antivirus from AT&T which bricked my machine. I didn't have a backup copy -- yes, I know I should have -- but I own Win7 and used that. It's not working well. I thought I could just upgrade to Win10. It's not working well either. Anyone have a cheap Win8 I can buy? Or know how to fix the double image Win10 is giving me? I can't read anything on the screen well enough to use system restore. Additionally, it's not accessing the boot menu.  I appreciate your help. 

Go to Solution.

A:Catastrophic loss. Didn't have Win8 to reinstall h...

Right before you use the Acer recovery media, you should load BIOS defaults and then save/exit, and use diskpart clean to wipe your HDD. So it would be like this: 1. Load BIOS defaults and save/exit2. Boot your Acer recovery media. Navigate in the menu to "command prompt".  Use "diskpart clean" to wipe your HDD3. Shutdown your computer4. Turn on your computer and use Acer recovery media

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I bought a computer (Z930, 128 SSD, 6GB RAM) with Windows 8 preinstalled, and I want to remove windows 8 and install windows 7 for which I have the license.
my question is:
1 - is it possible to format completely the hard drive to install a "clean" windows 7
2 - after doing this, will it be possible to reinstall Windows 8 from USB recovery media that I've created.
2 - Is the installation of Windows 7 pose a problem? (about the new UEFI; reconnaissence of hardware ...)


Message was edited by: bassam
to clarify my question about the reinstallation of Windows 8: if I delete all partitions of my hard disk, will it still possible to use the USB recovery media support that I created? is there any partition necessary to the USB recovery media support

A:Satellite Z930 - Is it possible to reinstall Win8 after its deletion?


Last week I tested it on my Satellite U940 and my answers are as follow:
> is it possible to format completely the hard drive to install a "clean" windows 7
> after doing this, will it be possible to reinstall Windows 8 from USB recovery media that I've created.
> Is the installation of Windows 7 pose a problem? (about the new UEFI; reconnaissence of hardware ...)
Generally speaking no, it is not a problem. Only problem can be installation of some drivers, tools and utilities but I believe you will be able to install it.

Check also http://aps2.toshiba-tro.de/kb0/TSB2C03F80002R01.htm

> to clarify my question about the reinstallation of Windows 8: if I delete all partitions of my hard disk, will it still possible to use the USB recovery media support that I created?
I have tested it and there was no problem at all.

Before you start to do anything test recovery USB functionality.

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I had a version of Windows 8 installed on a secondary hard drive for testing purposes. When I no longer needed it, I uninstalled it and formatted the hard drive. What's odd is that the Bootloader for Windows 8 is still there, and throws up an error screen saying it can't find critical system files.

Ive tried restoring the MBR using my Win7 disc, but to no avail.

A:Win8 Bootloader/recovery still in place after reinstall

Sounds like a boot menu entry pointing nowhwere. You should be able to delete it from msconfig>Boot tab

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I have a Win8 laptop. Installed a free antivirus from AT&T which bricked my machine. I didn't have a backup copy -- yes, I know I should have -- but I own Win7 and used that. It's not working well. I thought I could just upgrade to Win10. It's not working well either. Anyone have a cheap Win8 I can buy? Or know how to fix the double image Win10 is giving me? I can't read anything on the screen well enough to use system restore. Additionally, it's not accessing the boot menu.  I appreciate your help. 

Go to Solution.

A:Catastrophic loss. Didn't have Win8 to reinstall h...

Right before you use the Acer recovery media, you should load BIOS defaults and then save/exit, and use diskpart clean to wipe your HDD. So it would be like this: 1. Load BIOS defaults and save/exit2. Boot your Acer recovery media. Navigate in the menu to "command prompt".  Use "diskpart clean" to wipe your HDD3. Shutdown your computer4. Turn on your computer and use Acer recovery media

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Hi, i have and 6 month old asus with preinstalled win8, for about 2 weeks ago it started to crash, and i received several error messages, now it is looping trying to repair it self.

I can get into the menu and use sytem restore, i can also use the selfrepair and make Windows start all over, but none of this is helping, everytime i starts up it starts repairing and crashing again.

So my idea is to format my harddrive it is in 3 sections C: D: and X:
My current Win 8x86 is in danish language i have bought and upgrade to win8 pro also. but i dont have any of these DVD with me,
I have however two guys here one with win8x64 in eng and one win8x86 in danish, i have tried to use their dvd and reinstalling or repairing win8 that way, but my laptop will not accept it

I am and sailor and out at sea at the moment, our internet is nearly non existing so not easy finding solutions online. and getting little desperate thinking about 4 weeks without my laptop working, so i hope someone can give some good advice

A:reinstall win8 on asus K56CM-XX284H

are you getting any error messages

d/load and run the h/drive makers dos diagnostic utility on the h/drive


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I have a Win8 laptop. Installed a free antivirus from AT&T which bricked my machine. I didn't have a backup copy -- yes, I know I should have -- but I own Win7 and used that. It's not working well. I thought I could just upgrade to Win10. It's not working well either. Anyone have a cheap Win8 I can buy? Or know how to fix the double image Win10 is giving me? I can't read anything on the screen well enough to use system restore. Additionally, it's not accessing the boot menu.  I appreciate your help. 

Go to Solution.

A:Catastrophic loss. Didn't have Win8 to reinstall h...

Right before you use the Acer recovery media, you should load BIOS defaults and then save/exit, and use diskpart clean to wipe your HDD. So it would be like this: 1. Load BIOS defaults and save/exit2. Boot your Acer recovery media. Navigate in the menu to "command prompt".  Use "diskpart clean" to wipe your HDD3. Shutdown your computer4. Turn on your computer and use Acer recovery media

View solution in original post

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I'm playing a game, and suddenly a lot of small green dots show and the game freeze - the sound is still there. I cant quit the game, and need to reboot.

I have made a file

Any suggestions?


Im on a asus 580 card... and the temp is about 45 C then this happens.

A:Games crash in Win8

Hi there

Im no expert on BSOD's myself but you appear to have uploaded the actual collector tool, what the experts here need are the logs the tool produces.

To use the collector tool:

- Download the W8 Log Collector ZIP file and extract the EXE file
- Right click on the extracted W8 Log Collector.exe file and click on Run as administrator
- Click on Grab All
- Now go to your Desktop and right click on W8 folder and click on Send To -> Compressed folder
- Upload it to your post if you like


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after reinstall windows throw recovery the first screen i saw was this



A:MINIDUMP crash Win8 64Bit

Hi LnDK & Welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
A fatal hardware error has occurred.

Error : Internal timer (Proc 0 Bank 3)
Status : 0xfe00000000800400
Address : 0x00003880040cec31
Misc. : 0x000000000003ffff

It seems that there was an Internal Timer Error in the Processor. But, the dump file is severely corrupt (I am getting a lot of symbol errors in this one).
You seem to have only three 3rd party drivers which makes me point the finger towards a bad CPU. Kindly follow the below stress tests and post back if you get any problems -

Hardware DiagnosticsIntelBurnTest - The new stress-testing program
Let me know how it goes ^_^

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My system(HP pav-g6) is dual booted with win7 and win 8.1
I have installed all recommended drivers from HP and done all windows updates.
I crash trying to wake from sleep. In win 7 this problem does not occur.
Check disk, seatools, & memtest have already been completed with all passes.

I have attached my Diagnostic results.


A:BSOD Crash from sleep WIN8.1

Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

This device has problems in Device Manager:

Not Available ACPI\HPQ6001\2&DABA3FF&2 The drivers for this device are not installed.

This is most likely your HP Wireless Button device. Please download and install the latest, Win8.1 compatible driver for this device.

Although this is only one memory dump, IMO it is strongly suggestive of either a compatibility issue or a hardware problem. As you don't have issues with Win7, that makes hardware unlikely. So, that leaves compatibility. You may not be able to definitely rule this out - but you can get a start by ensuring that all hardware devices on the system have drivers that are compatible with Win8.1. If these are not available from HP, you'll have to search the web for Win8.1 compatible versions for all the devices on your system. If this doesn't fix the issues with your system, then I'd have to wonder if your system is Win8.1 compatible. You may have to revert to Win8 or even Win7 in order to get acceptable performance

Good luck!

The following is for informational purposes only.

**************************Fri Nov 15 17:22:02.658 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111513-52859-01.dmp]
Windows 8 Kernel Version 9600 MP (2 procs) Free x64
Built by: 9600.16404.amd6... Read more

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Hi all pc was running a little sluggish so decided to refresh it!
dont ever remember ever getting a bsod on win8.
however it seems to be a regular thing since the refreshing the pc! it swill crash any anytime for any reason however I have yet to complete a full movie mpeg using the Handbrake software to reencode a movie file it will crash way before it is due to finish ive included the zipped Event log Admin.extv file if that helps.

Just added the Dump file hope I did it right!

A:BSOD crash's after win8.1 refresh

Your BIOS dates from 2011. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

This device is disabled. Is this deliberate? If so, why?

Digital Audio (S/PDIF) (3- High Definition Audio Device) SWD\MMDEVAPI\{}.{37522868-B09F-42C9-87E0-26E43461EDD6} This device is disabled.

Please re-enable the device, update it's drivers, then feel free to disable it again.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. :

HECIx64.sys Tue Oct 19 19:33:43 2010 (4CBE2AD7)
Intel Management Engine Interface

Beyond this, I have these 3 suggestions:
1. Get ALL available Windows Updates. It may take several trips to get them all
2. Start with these free hardware diagnostics: Hardware Diagnostics
3. If all of the hardware tests pass, then run Driver Verifier according to these instructions: Driver Verifier Settings'

The following is for informational purposes only.

**************************Tue Jun 10 15:11:42.079 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\061014-... Read more

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My computer is 6 months old desktop PC which I build by myself. I have had a one small problem for couple of weeks and now I decided to get rid of it. My computer is running Windows 8.1 operating system and sometimes in random situations the explorer.exe crashes and there comes this error message: Explorer.exe The instruction at "0x1b3c09e6" referenced memory at "0x00000008". The memory could not be "written". Click on OK to terminate the program. Good thing is that the explorer.exe restarts right away, but it's kinda annoying error.
I tried to google this specific error, but didn't find anything useful. Could someone please help me to fix this problem?

A:Explorer.exe unknown crash problem Win8

Does Explorer.exe work reliably in Safe Mode and Safe Mode with Networking? Related to Explorer.exe, does that side menu come up when you gently bump the right side of the display with the mouse? If no to both questions, you might have reached the point that I once reached. I sure hope not 'cause it will be ReInstall time.

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Well, I was asked to fix a several month old win 8 laptop.

I was told it had been interrupted during an update and said no OS found, after getting permission I tried to refresh and when that froze (4% for an hour) reset. Then I loaded a copy of win 8 onto a usb to try a clean install, still nothing. I use a program to wipe it, then try a fresh install again. useless. I try installing win 7, same issue.

No matter what I do I keep getting varients of this \windows\system32\config\system 0xc00000e9 and a message mentioning registry problems.

Any ideas?
Failing that is there any way to more or less erase the registry and start from scratch?

A:Win8 FUBAR-update ruined-registry issue-reinstall useless

If you do a clean install you registry is replaced (along with everything else)

0xc00000e9 tends to indicate a hard drive failure though which may not be good news.

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Note : Please don't ignore this question if you think that it is a wxWidgets application(without reading complete question) and
should look by wxWidgets development community.


I work on a wxWidgets application project(say X). It works fine on Win 7 but it crashes on Windows 8.1 and Windows 10. 

My application X calls an executable(say Y) as blocking call as mentioned below

wxString lName = WDir + wxT("my.log");
int ReturnCode = 0 ;
wxString lCmd = IDir + wxT("Y.exe -l ") + lName;
ReturnCode = (int)wxExecute(lCmd, wxEXEC_SYNC); //the argument "wxEXEC_SYNC" (alone or with wxEXEC_BLOCK or wxEXEC_NOEVENTS)

In 400 times Y crashes(and so X crashes ) 5 to 6 times and the call stack points "[email protected]()".
When I calls Y in standalone mode(in a test program, Y called by other executable) with the same argument(mentioned above), it does not crash. It crashes
only when 
I call from my wxWidgets application project. In the code(Y) it sometime crashes while creating a file or closing a file.

So, my question is 
"When an application(X) calls an executable(Y) and the executable(Y) do some operation where it requires switching, the Win8.1 or Win 10 system API sends
the parent thread(X) as dead status for Y
and X starts to dispatch the event loop for closing Y but Y suddenly wake up after completing the operation. Since parent(X) thread already detached it as
... Read more

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I have done the WIN 8 upgrade on a Toshiba L870-156 laptop. The upgrade is OK, but I have no more Toshiba recovery media creator, as the upgrade procedure said that it had to be desinstalled before the upgrade and reinstalled after the upgrade.

I have one big issue : where can I find Toshiba recovery media creator to reinstall it ?

By advance thank you.

A:Upgrade WIN8 on Satellite L870 - Toshiba recovery media creator reinstall

You need to install the Windows 8 version of the Recovery Disc creator. I think it's generic so grab it from the drivers page of one of the new Win8 model notebooks.

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Sometimes the memory disk is at 100% and the PC crash.

I get the following error codes :


(and others with on the minidump 101314-92562-01.dmp / 101614-70015-01.dmp / 101614-32484-01.dmp and on the sysdata WER-74546-0 / WER-132484-0 / WER-142750-0)

This is the file from SF Debug Tool :
Attachment 52602
I have formatted the PC but the problem is stille here.

Then I tried to repair the disk errors with Disc Doctor from TuneUp Utilities but the PC crashed and windows used the restore point to recover.

I tried do delete the minidump folder and the sysdata files then restart the PC but it doesn't help (I still have a copy of them in case of it will be usefull).

I checked if it wasn't a problem of temperature with SpeedFan and all was under 50?C, so, normally it's good.

I delete Mccafee, run Avast to see if it's not a virus problem but there is nothing here.

The update of windows are maide but there is some problem with the KB2836988, when I tried to install it there is always a faillure message (Code 80073712).

Now I download Windows 8.1 just in case it may be usefull.

I'm scared about doing a new scan disk because I don't want to have a restore point and having to install everything another time.

Thank's in advance for your help

A:Crash mindump and sydata error + memory disk at 100% Win8

Hi Twotd ^_^,

Unfortunately, the attachment link is not working for me

Could you please re-upload the ZIP File so that we can take a look at it and suggest further?

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we are using windows 2003 server with ADS, and we have a two server one is domain controller and another additional domain controller.. recently we have crashed domain controll server, presently running on only aditional domain controller, rightnow we want add new server for domain controller installing from the scartch.. can pls tell me,how to make or promoto new server as a domain controller from the additional domain controller, what steps i need to take...

A:Reinstall DC after Crash

Hello and welcome to TSG.

I hope you receive helpful information for your problem here but please read the rules and do not start more than one thread for any one problem.

Please continue to post here: http://forums.techguy.org/showthread.php?t=855881

Closing this thread.

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Comp froze, when rebooted I got the black screen with options of how to start windows. No matter which option I try (last good conf, safe mode, comm prompt) it goes directly to the blue screen. I'm running xp pro and tried booting from cd to reinstall. Once it begins set up and I hit enter to install it freezes when it gets to examining the hard disk. I thought about creating a partition but I can't get into command prompt. I don't care about recovering any data, just getting it running again. Any help would be greatly appreciated!

A:xp pro won't reinstall after crash

Sounds very, very much like a broken hard drive... You would need a new HDD, and propably even a new copy of Windows, if that's the case.. I guess others will give some other options for the reason of that misbehaviour...

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I own a DELL 15R 5520. My hard drive crashed and was unrecoverable. In a pinch, I went and bought a Transcend SSD to replace it. How do I go about reinstalling Windows 8 with no backups?  I was told that the Windows 8 product key is embedded in the hardware.
Is it possible to get a DVD without product keys so that I can install my Windows 8.0, again?


A:Windows 8 OS Reinstall After HDD Crash

Do not use a DVD, it will not boot on a UEFI BIOS with SecureBoot. You need to use a 8 GB FAT32 formatted USB Flash Drive.
Do not Reinstall Windows 8, it is obsolete. Instead Download Windows 8.1 with Update 1.
Follow my instructions here, be careful regarding Edition, only the correct Edition will automatically input your UEFI BIOS Embedded System Locked Preinstallation Key:

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I've recently reinstalled XP on my Intel(R) Celeron(R) CPU 3.06 GHz, 1.GB RAM Windows XP home edition,

And ofcourse, that means I have to update my sound card driver. Which was REALTEK AC'97 when I installed it, half way through there was a blue screen crash, so. I restarted the computer and finished installing it on safe mode. Then to get the speakers working, I had to go onto 'ADD HARDWARE' and I located the driver for my speakers in the REALTEK folder. Then just before it finishes installing. BLUE SCREEN CRASH, I don't know if this will help but it said;

'Technical Information
***STOP 0X0000007E(0XC0000005,0XEDD2C46D,0XF78D9A6C,0XF78D 9768)
portcls.sys - Address ED02C46D base at EDD2C000, datestamp 411107f13'

I can install it, but when I install the hardware, for when the 'Locate hardware' thing comes up it almost finishes then the blue screen crash comes up.


A:Realtek Ac'97 Xp-reinstall Crash!!

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My hd crashed (the dreaded clicking noise and no boot) and I have to buy a new one and reinstall XP. I only have my Restore CD s from the OEM (VPR Matrix-2.26 GHz). I am not sure how to proceed once I install my new hd. The last time this happened I had win95 and had the cd from MS. Any ideas? Thanks.

A:Reinstall XP after HD crash w/ only OEM Restore CD

Usually all you need to do at this point is boot from the restore cd. (turn your system on, insert the restore cd, power off system then turn back on.) If your pc does not boot from the restore cd, you may need to change the boot priority order in the system bios. Let us know if you need more assistance.

BTW, welcome to TSF

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I am trying to help my sons friend. His laptop had a major crash

I had to repair. failed.
full refresh/replace... laptop died at 90% (he forgot to plug it in!!)

and now we cant get through the whole install. It has a critical error before it finishes.
he got a win 10 cd to re-install from that instead of the HD... and it does the same thing

It seems odd though that it does not prompt "boot to cd" even though we have it set in the bios and the CD is spinning away while it tries to boot.

Im kind of stuck now.

HP 15-g031cy Notebook PC
HP Support document - HP Support Center


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Good evening, gang! S/P crash of Win 7 and reinstall, I am getting an error message in re: to " MS teredo Tunneling Adapter". It has a yellow caution flag, but when I try to update its driver, I am told it is already updated. However, I cannot get to my wireless printer so I know it isn't working. I would like to get it fixed, so I can print out instructions to allow me to dual boot Win 7 and 10. So- Any ideas? Or are these two issues totally unrelated?

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Hi y'all. I'd like to get some help.

I'm new to Windows 7, and never used Vista, just XP. I just built a new system with an 80GB SSD, and used an old hard drive for data. I relocated my "User" files to the HDD, and installed only the most essential stuff to the SSD -- Drivers, Chrome and Starcraft 2. :-) So I had Open Office and a few other things on the HDD.

Then the HDD quit working. So I replaced it.

But now when I try to re-install OpenOffice, it complains because drive F isn't there, which was the partition I had it installed on in the old drive. I expect I'll have problems with other software too.

If I try to uninstall it, I get the same thing: there's no drive F.

Any fixes for that? Any other tips for recovering from a hard drive failure when using a small-SSD / large-HDD setup?

Of course I can always resort to erasing the SSD and re-installing Windows 7. That's not the end of the world since this is just a week-old setup.

(BTW, I also had problems that my User space had no "My Documents" folder, etc, since I had relocated it to the dead hard drive. I created a new temp admin account, deleted my account, created a new account of the same name, and deleted the temp. That mostly worked, except there's now some weird folder I can't access.)

Thanks for any help you can offer!

A:after hdd crash on ssd/hdd setup, can't reinstall programs

What letter does your new HDD have? Whatever it is you can change it to F: using the Disk Management/More Actions/ All Tasks/Change Drive Letters and Paths function under Start/Computer/Manage.

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I am a computer loser.
I hope someone can give me non-tech language help to reinstall windows 2000. Th message I get is:

Windows could not startbevause the following file is missing or corrupt: <windows2000root>\system32\ntoskrnl.exe.
Please reinstall a copy of the above file.

I can get to the set up menu and F8 gets me to the advanced options menu...which I don't know what that is.

Please help me...

A:windows 2000 reinstall after crash

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A few days ago my system crashed with a blue screen error message saying "config file corrupted, use Win XP setup disk to reinstall operating system". The recovery CD's received with the computer would not load on reboot (bios set to first boot CDrom). After several attempts to restore from multiple backup CD's nothing worked. I downloaded a set of floppy boot disks for XP Pro SP2 from Microsoft Support using another computer in order to re-install the complete system. With the first floppy in (bios set to first boot floppy) all I got was a continuous reboot cycle.

From that point on I just made matters worse. Since I couldn't install Windows I tried to install Linux Ubuntu from a CD that I had. The setup screen loaded and I made it to step four, "partition hard drive". All buttons on that screen were grayed out except forward and cancel. I had no alternative but to cancel the setup and reboot.

My next attempt was to load a boot disk with Bart PE. It loaded it's own windows system, a ram drive B: and an i386 file on drive X:. Any attempts to run setup brings up a message to use control panel, which I can't find, to install programs. I was able to look at my C and D drives. The C drive has 0 bytes and 232,000,000 bytes free. The D drive has the windows backup files on it.

Can anyone help clean this mess up???

System specs:
Operating system: Windows XP Pro SP3 Media center edition
Motherboard: Gigabyte EP45C-DS3R
Bios: Award Ver. F2
Processo... Read more

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Attachment 301147

BSOD after upgrading Aspire 5003wlmi from XP to Win7.

sysgrv.dll is the XP display driver. It would not run the SIS UniVGA3 XP display driver in Compat mode but could browse from Dev Mgr into its file to successfully install Display driver which ran for awhile with good res and Sleep. Can't use Standard VGA because of display jitters.

Others have been able to install and run the XP display driver in Compat mode but when I run confirmed installer in XP sp2 mode it gives this error every time: Attachment 301149
Is there a way to install sysgrv.dll in Compat Mode from Dev Mgr?

Also added 1 gb RAM matching manufacturer's specs and results on Corsair RAMfinder: Amazon.com : Corsair 1GB (1x1GB) DDR 333 MHz (PC 2700) Laptop Memory (VS1GSDS333) : Laptop Computer Internal Memory : Electronics

No further crashes after streaming full screen videos with high res which is suprisingly good for this old beater, not a single lag. But can it be trusted to give back to owner?

A:Crash after reinstall Aspire 5003wlmi

Well greg; im sorta kinda taking a shot in the dark here on this one; but from a few different places where I see pnp driver not found in the event log; apparently it looks to me as if windows 7 does not want to detect the proper drivers for some reason(plug n play drivers). In which case it seems like you may have to try and go to acer's site and have a look around for some drivers and see if ya can fix it doing that.

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Its been 5 days since I lost my system (HDD dirty) and desperately want to get it back.
I've managed to alleviate the problem by buyiong a new HDD and putting it in teh 2nd drive Bay and sucessfully created a new XP.SP2 image so I can see the first drive to try and repair it.

I don't think the problem started with a viris as Trend Micro Internet Security has always been active.

This is what happened:


On boot got message that HDD was dirtty and prompted to run CHKDSK /P.
Several files weemd to be fixed but when re-boot came back with SYSTEM hive was corrupted.

Tried traditional restore from XP CD (only prob it was SP2 and my system was on XP3. The restore went well until it blocked restoring device drivers - at 35 mins left.


After sevrl more blocks on restoring drivers I started reading and did some bad things

1) Changing CD to a XP SP1 disk and XP Media 2005 disk - both crashed out.
2) Deleted inf files from system32/inf directory
3) overwrote 5 registry hives from a recent restore point

It all got worse and I simply could not boot of the drive at all. SafeBoot with all options eg /SOS /NOGUIMODE etc and nothing.

I'm now guessing its registry corruption since all hardware works perfectly on new installation.

Can anyone help me get back out of this black hole and all my apps software is still in it (Lightroom, and other expensive images) The good news is I got all the data back on the new drive.

A:Win XP crash and reinstall nightmare - advice please

Being as you are reasonably sure there is no virus make your old drive a secondary/slave then transfer your files to the new drive, once that is done format the old drive. Caveat if the old drive is really old junk it as it will end up having problems again.


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I had some spyware but I'm not sure if it was the problem. I got my computer a year ago and it seems like it's processor is a lot weaker than it was when I initially got it, it just slows down for simple things, like browsing web pages. The biggest problem right now is that I get Adobe Flash crashes, today I can't go to any forums or view and videos, and when I refresh, it crashes again (and lags my computer for like 20 seconds). Does anyone have any suggestions on what I should do to fix this? Thank you!

A:My computer had a big crash and I had to reinstall Windows 8

You mention having to reinstall Windows in the topic title, but don't mention it in the topic.  
Did you reinstall the operating system?
If you did, how did you do this, with a installation disc, system recovery partition, etc,?

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So one day I tried starting up my lappy and all I get is this blinking cursor after the bios goes away. no windows. I have tested my hdd and its fine so put the hdd in a usb enclosure and got my work files off. Now how do I go about repairing xp. Note the cd drive stopped working at the time of the crash as well, and the lappy doesnt support external booting.

I was hoping I could do a repair with the oem disc from my vista machine but its not letting me access those options?


A:xp crash/repair or reinstall...externally

Welcome to TSF....

I am afraid that you will have to get the CD-ROM drive either fixed or replaced since both clean installs and repair-installs have to be done in the computer with the hard drive in them especially if they are laptops. You can try an external CD-ROM/DVD Drive if your laptop will support booting from an external but the hard drive has to be in the laptop so the install will detect all of the components of the computer.

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Hi, new guy here. I've been having some pretty major computer issues over the past couple of days. I own an Asus U47a laptop, which I managed to drop off a table onto the floor. This resulted in some very minor damage to the case but it still worked fine, until I restarted it. Windows was unable to boot and it went in recovery mode. I have had this issue once before with this laptop (minus the dropping) and I attempted to use the recovery partition to reinstall windows as I did previously. However this did not work; the recovery process said it could not locate files.

At this point I decided to use a windows 7 DVD to reinstall. I burned a copy off the internet and used diskpart to clean the hard drive (I have everything backed up). Unfortunately this didn't work either, as it told me I was missing a windows driver. I attempted another install and managed to get to the password creation screen before it bluescreened on me and I had to start again. I have tried multiple ISO images and multiple DVDs but I cannot seem to get this to work, every time it tells me I'm missing a driver or kernel.

I've tried to look for some answers on what might be wrong and I'm leaning towards bad hard drive, as my RAM checks out fine and I've tried different install disks. For what it's worth I ran a smart tool last week and it indicated that I had a few corrupt sectors on this drive so I guess trouble was brewing anyway. Any thoughts or suggestions would be greatly appreciated, thanks.

A:Windows 7 Crash and Clean Reinstall issues

I would Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
Hard Drive Diagnostic Procedure

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I have a Dell All in one which is 4+ years old.  Obviously out of warranty.  I use it very seldom, but  had a hard drive crash.  I have a new hard drive but now cannot find a way to download the operating system.  I'm told by both Dell and Microsoft that the system is too old for them to offer downloads! That's crazy. My computer is like new and I have others so I'm not interested in buying another computer now.
Does anyone have any suggestions how or where I can find a copy of Windows 7 to download without having to buy one?  I do have a product key, but I don't remember ever getting a cd with the computer (I might have, but can't find one and don't remember one) .
I would really appreciate any help with this.

A:Reinstall Windows 7 after hard drive crash

Is this an XPS 2710 or another model? You can download Windows 7 SP1 from Microsoft but it requires a series of workarounds. You can also download Windows 10 RS1 from Microsoft and clean install with your Windows 7 OEM Key. Most systems sold with Windows  run Windows 10 absolutely fine. The XPS 2710 however is a bit of an exception with many experiencing problems after upgrading...

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If I am posting this in the wrong section, I apologize in advance and only ask that I be directed to the section where my post belongs as it would benifit me enormousley..

My dell inspiron 1545 recently crashed. It loads to the windows welcome screen, but the only thing visible is the back ground and mouse cursor. Nothing else, no icons, no menu bar, nothing. Ive tryied running in safe mode, tryed the repair computer option in startup, i think ive tryed everything. Since I lost my Windows Operating system and Dell Utilities CD, I called DELL and had them mailed to me thinking to myself I would pop in the Windows CD and just Restore the whole computer, whipe out everything if neccessary.

Now that I have my Windows Operating System and Dells Utilities and Drivers CD's; I have done the following... I have my Laptop set to Read the CD Drive at startup, so it automatically runs the windows 7 setup. Once windows loads, the setup asks 1. To select my language... Then it asks to select Time and Keyboard method, then finally I Get to the Windows 7 Screen where I see an "Install now" Button, once i click on this the screen changes to "Setup is starting..." There is where the problem comes in to play. It just sits on that screen "Setup is starting...." For hours, infact forever. Nothing Happens, I have even left the computer running over night and sure enough the following morning I am still in a "Setup is starting.." Screen..

Please, I a... Read more

A:Windows 7 Refusing to Reinstall (system crash)

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Hi there
First forum post ever. I'm having a strange problem I can't seem to solve. several days ago my Laptop started displaying weird symptoms. executable files would lock and eventually crash. When the crash occurs the PC would slow down to an almost intolerable state. The crashed process (Chrome, Firefox, Word ,Steam, etc) would still be in the task manger. Attempting to kill the process would result in an access denied error. Process explorer would do the same thing. the crashed program would, at this point, to not be launcheable until a reboot occurs.
After several different malware/ antivirus scans (boot up and drive in another computer) several Memtest 86 run-throughs, a disk surface test. I decided to do a clean reinstall as the internet is devoid of solutions to this problem. Now after 2 DBAN passes and a clean reinstall with the original HP O/S media the problem is happening again. Currently the PC has a fresh install, all the current windows updates and firefox with the ADBlock plus extension.MSSE and Zonealarm firewall installed as well. Problem is also reproducible in safe mode. Plese help as this has now gone beyond my limited knowledge and is very aggravating.

A:Processes crash and spawn zombies before and after clean reinstall

So, After some frustration I stripped the Laptop of all unnecessary add ons. I removed the CD/DVD drive, the wireless card and all but one stick of RAM. The PC boots fine and operates as normal. After installing each extra piece one at a time and testing the PC it turns out that my wireless card has died. SO now I have a new question. Are these wireless cards interchangeable with other laptops or do I need a specific card for my laptop/brand?

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I recently tried to install a larger hard drive and cloned the disk. After booting with the cloned disk, the bios didn't pick up the drive. The MBR was missing. I tried several things and in the end ended up with a lost os. I had to recreate the partition. I still have all my old data on a secondary partition on the same hard drive. Can I do a clean windows 7 install on the primary partition and the somehow use the data on the secondary partition to recover all my old settings and programs that was installed.? Please help. I have no idea how I am going to reinstall all of my old programs, some of them I don't even have the installation disks etc any more.

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First time here, but not with Windows 8. New Toshiba laptop.
Restarting at Random more frequently now. Disables MS-WiFi adapter-
getting very annoying, close to hanging it up with Win8.
I refreshed the system to no avail system shut down to restart w/ same issue- sent to "MS" joy-
Can not seem to get my (022313-66238-01.dmp) up for audit.
I guess I need an auditing tool to get a diag up here

Help please.

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I had a system crash and had to reinstall my OS on a Dell laptop. IPod Drivers are installed and working. Now I can't sync from my IPod to my PC when I hit sync at the bottom of the window nothing happens I assume because the sync box isn't checked. When open any of the tabs, music, podcasts... and click on the sync box I get a message:
Are you sure you want to remove existing music, movies, podcasts....from this IPod and sync with this iTunes library? Music, movies...synced to Lucy's IPod from other ITunes libraries will be removed and synced with this ITunes library.
Music I bought from ITunes in the new ITunes library but nothing that I ripped from my CD collection. I really don't want to load all my CD's again. Any suggestion how to transfer my music back to this ITunes library from my IPod ? Thanks Lucy
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, 64 bit
Processor: Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz, Intel64 Family 6 Model 37 Stepping 2
Processor Count: 4
RAM: 7988 Mb
Graphics Card: Intel(R) Graphics Media Accelerator HD, -325 Mb
Hard Drives: C: Total - 223340 MB, Free - 170599 MB; D: Total - 71799 MB, Free - 46841 MB;
Motherboard: Dell Inc., 08CNC9
Antivirus: Norton 360 Premier Edition, Updated and Enabled

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Sunday my PC crashed something fierce to where I had to wipe the OS and reinstall the XP. 
After reinstalling, and a few programs, someone recommended AVG2013 FREE for a scanner and virus protection. 
Since then, 9 times out of 10 my PC won't fully boot. It sticks on the desktop background and remains dead. The only time it seems to get to work is if I go into safe mode and then restart. 
The kicker is I do have a few programs that are essential to my craft that regrettably are cracked programs but they never gave me a problem before. I ran AVG's addon's and it appears I might have a very screwed up registry but since I'm not an expert I cannot tell if something nasty is embedded in my PC or something else is wrong. 
You guys have been helpful before so I figured I would run some tests with you guys, see if I have a bad rootkit I'm unaware of, or something else? Or maybe a different section would work on this, I don't know. So let me know what to do next. Thanks!


Hello, please first run these. Please Download TDSSkillerLaunch it.Click on change parameters-Select TDLFS file systemClick on "Scan".Please post the LOG report(log file should be in your C drive) Do not change the default options on scan results.   Now I'd like us to scan your machine with ESET OnlineScanHold down Control and click on this link to open ESET OnlineScan in a new window.Click the   button.For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)Click on [url="http://download.eset.com/special/eos/esetsmartinstaller_enu.exe"]esetsmartinstaller_enu.exe[/url] to download the ESET Smart Installer. Save it to your desktop.Double click on the
 icon on your desktop.Check "YES, I accept the Terms of Use."Click the Start button.Accept any security warnings from your browser.Under scan settings, check "Scan Archives" and "Remove found threats" Click Advanced settings and select the following:Scan potentially unwanted applicationsScan for potentially unsafe applicationsEnable Anti-Stealth technologyESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.When the scan completes, click List ThreatsClick Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.Click the Back button.Click the Finish button.NOTE:Sometimes if ESET finds no infections it wil... Read more

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The other day my computerscreen went black. The lamp indicating that the
computer was running was still alight but it went all quiet. I tried another
powersupply even though it seemed like the computer got power and it started
up again, apparently it was the powersupply after all. The problem is that
windows seems to start up properly untill I get to the part where I should be
allowed to log in instead i get the msg.
It is a translate from the swedish msg so it might not be exactly like this.
"Services.exe one component could not be found (). This program could not be
started because umpnpmgr.dll could not be found. This problem can be solved
by reinstalling the program."

After an eternity I actually get to log in and another 30-45 minutes wait
actually starts up windows but everytime I try do anything it takes like 30
minutes for something to happen. Well I figured I should reinstall windows
but when I try I realise I can't since I don't have the S-ATA drivers on a
floppydisc and the only computer with a working floppystation is the one that
is corrupt and I can't copy the needed files to a floppy at the moment.
Without these drivers there seems to be no way to repair or reinstall

Is there anyway to make the computer take the drivers needed to install the
harddrives for a windowsreinstall from another source than a floppy? The
motherboard came with a cd-rom and I can also get the files onto a usb
memorystick. Seems abit ... Read more

A:Solved: Hardware crash broke windows xp [SATA drives prevent reinstall?]

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I currently have Win7 & Win8 preview in separate partitions on the same machine. I am trying to figure out the best way to install win8 pro on my system and keep my current dual boot setup with Win 7 intact and stay legal.

So....I have a 3 licence family pack of windows 7 of which I have used only 1 licence. Is there some way I can use one of the remaining win7 licences to upgrade win8pro over top of the Win8 preview and keep my current dual boot win7/win8 setup(legally) and without messing up my current Win7 installation (or Win 8 preview installation for that matter)? Is there any advantage in getting the OEM version instead?

A:Question- upgrading win7HP/win8 preview dual boot to win7/win8 pro

If I understand it correctly; Anyone dual booting a legit version of Window Vista, XP or Win7 and Win8 RP can use the upgrade version of Win8 to do a clean install over the Win8 RP version.

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I just purchased an HP Pavilion 20 All-In-One desktop computer that unfortunately had Windows 8 on it - I needed a computer immediately and no one in town had an all in one with 7 pro. I purchased Windows 7 Pro SP1 64 bit OEM software (from reputable store; computer is 64bit) and thought it would be an easy install - insert disk, follow directions. It acts as if it's installing windows 7, but when it gets to the screen which shows the language, time and - forgot the last drop down choice, I don't have use of the mouse or keyboard. I can't tab, use arrow keys, or anything. I have spent hours searching online before bothering anyone for free advice, but now I'm looking for free advice. Any help is greatly appreciated.
Also, do I post this in Windows 7 Pro or 8 ?

Let me add that this All In One does not have the touch screen monitor.

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