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Tried to do a system restore but crashed and now can't uninstall

Q: Tried to do a system restore but crashed and now can't uninstall

I've been blue screening so I tried to do a system restore to an earlier time and I blue screened in the middle of it. Now I have a bunch of old programs I used to have and I can't uninstall any of them. It will say it's in use or there's an error when running the set up. What can I do? Also all program icons in the little task box are invisible except for avast.

RELEVANCY SCORE 200
Preferred Solution: Tried to do a system restore but crashed and now can't uninstall

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Tried to do a system restore but crashed and now can't uninstall

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis

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RELEVANCY SCORE 66.8

My Lenovo T60 crashed and was not able to be repaired. I do not know what caused my laptop to crash, but according to the PC Tech, the hard drive was reformatted. To be honest, I am here in the Philippines and did not bring my recovery disks with me & I am not so sure about the technical ability of the PC Tech.

That being said, he installed Windows XP Professional on my laptop and partitioned my hard drive. I have a 250 GB Western Digital HD. Before my laptop crashed, the drive was NOT partitioned. After the installation, I now have two drives, C, with 40 GB and D, with about 200 GB.

I lost a lot of photos and music, and other important documents. I decided to try to recover some of these files and used Recuva. The good news is that a lot of missing documents can be recovered. While listing the files and looking at them, I noticed that I had several System Restore points that I can recover.

My question is, can I use the most recent System Restore point that I recover and use that to reinstall all the missing software? I had MS Office 2007 Professional, MS Visio 2007, MS Project 2007, and other software that I do not have the installation disks with me.

From what I have read, System Restore will reinstall the system (registry, files, and software only) and not the My Documents folder.

If this can work, where do I put the system restore file? If need be, I can delete the new partition and resize the C partition, restore, and then repartition the hard drive afterwards.
... Read more

A:Can I use a recovered System Restore point file to restore missing sw crashed laptop?

Since you already lost everything, try the System restore but first backup everything Recuva found onto a USB key. If your version Windows was not the same what the tech installed, it might not work. Also, he should have first ask you what to do with your files before formatting.
Otherwise you will have to wait till you can re-install everything.
 

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RELEVANCY SCORE 63.6

hi all,

my win 7 pc crapped out. its not the disk. i have an image made on acronis. i bought a new win 10 pc. whats the easiest way to get that win 7 image with all my applications onto the new win 10 desktop? i want to get rid of windows 10. i would like my image working on new pc (new hardware) as i will not have to reinstall and configure everything again.

i tried swapping the old pc disk into the new pc, but the new pc would not boot: says invalid disk. could it have something to do with the MBR or that UEFI thing?

A:System crashed, how to restore Windows7 system image into new desktop

you're going to be in a world of pain if you want to do this but have no access to the old computer. In this situation, a SYSPREP with the generalize function is run in Windows 7 to prepare it for migration to new hardware.

You can try cold turkey like you did, you may have to switch to AHCI drivers from IDE or IDE to AHCI depending on what you had before to get it to boot. The boot sector may be a problem too. If you used standard MBR in the past then check your BIOS on the new PC to see what adjustment you can make.

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RELEVANCY SCORE 63.2

I was recently helped by Jack & Jill in another forum.

www.bleepingcomputer.com/forums/topic410391.html/page__p__2341595__fromsearch__1#entry2341595

I received clearance from the Malware forum to create this post.

After my topic was closed, I installed the updated Windows Vista Service Pack (the one I had was outdated). Upon completion of update my system crashed. I cannot even run System Restore (it never reaches completion).
When I try to start my computer I get the following message:
!!0xc0000034!! 185/49206 (program_files_windows_nt_tabletextservice_...)

Unfortunately I do not have any recovery CDs. Any help is greatly appreciated,
Maureen

A:System Crashed - Unable to utilize System Restore

Can you start up in safe mode?

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RELEVANCY SCORE 62.8

We have Windows7 and an exterior drive backup. This exterior backup advised us this morning that a partition was full.

We tried to shut the system down - and it asked if we wanted to 'correct' something in the system (it said it was trying to decide). We opted to 'save' the changes and were prompted to reboot the system,

When the computer came back on - there was a white line across the middle of the screen, changed to black and the whole screen 'faded to black'.

Since then, we have tried a variety of things

We did ALT F10 - the system goes to Windows and the Ace restore menu

We did a system restore (NOT FULL)

Then we got

Error Code 1392 The file or directory is corrupted and unreadable

I SOOOOOOOOOO hope someone can give us a little direction to get this thing back up and running

One of the back up files says it was created in Sept 7 - and we cannot get into it. For some reason - the ongoing back up is not showing any more recent date than Sept

We DO NOT want to lose the data that hopefully is still in the computer

Any suggestions would really be appreciated - thank you
 

A:system crashed and won't restore

That sounds like your hard (external) disk is corrupted. Who is the maker on the drive?

Ryan.
 

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RELEVANCY SCORE 61.6

Hi there.

New and a bit panicked. I have an acer aspire E15 laptop. this morning it kept freezing. i attempted a system restore. black lines overtook the screen. Now nothing comes on the screen and the laptop keeps trying to to turn itself on. if i hold down the power button it stops but if i hit it again it just goes back into loop. I'm not sure if this is the right place for this but if anyone can help i would be eternally thankful.
 

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RELEVANCY SCORE 60.8

[not sure if this is teh right section of forum for this post, hope so]
hi, my friend with windows 8.1 64bit has done a system restore with 2 external usb2 harddisks attached. all programs have been deleted and one of the external hdd's has 'crashed' - the other is fine. the crashed one has its driveletter turned into a small partition names 'restore' and the most part of the hdd as a no-driveletter raw partition. the second ext hdd was okay and retained readable data and driveletter.

I have already tried restoring the crashed hdd with third party recovery software, but only a collection of flac audio's are readble after restoring tot the (spacey) internal c harddrive. the majority of mkv's avi's and dvd videos on the hdd are unreadble.

My question is, as the original driveletter of the crashed external usb hdd is now one named 'recovery' , can this hdd (where i manually assigned a new driveletter to the data part of this crashed hdd, which is not readble, save by recovery sw)
be more effectively restored somehow by windows recovery system itself?
If so, how do i go about that task?
(Windows 8.1 itself from inetrnal c drive runs okay, although i had to reinstall all the user installed software)
I am an advanced windows 7 user but have not had much expierience with win8(.1) recovery useage.

help would be nice.

regards, RR

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RELEVANCY SCORE 60.8

it froze during system restore on 12-20-16  it wont load up past the dell logo 
not sure what is wrong with it..
who do i send it to as its under warranty to get fixed by Dell techs?

A:Dell inspiron 3542 crashed during system restore

Before you contact Dell Technical Support, I like to suggest you power off system, remove AC adapter, and then remove battery. Press "Power On" button for 15 seconds to release status flea power. Replace battery, adapter, and then power on system. Hopefully computer work normally.
Inspiron 15 3542 Owner's Manual

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RELEVANCY SCORE 60

Hello everyone

I have this big problem with my HP Pavilion a730n Desktop. After doing the System Restore setting the restore point on February 14, the monitor turned off and the computer just freezes. I unplugged the PC a couple of times and plugged again but it just stays the same, it freezes!!!

Hope you can help me! Don't know what to do!!!

Thanks in advance

EDLL
 

A:HP Pavilion Desktop a730n with Windows XP crashed after System Restore

How long did you leave the computer unplugged? If you just unplugged and plugged in right away your not giving the hardware time to reset. Unplug the computer and leave it sit for a bought 10 minutes. That should be enough time for the system to reset. I suspect it may be a hardware lock. Not ruling out software as yet.
 

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RELEVANCY SCORE 60

Hi,

OS - Windows 10 (64 Bit)
RAM - 8gb
CPU - Intel Core i5 3.3Ghz
Vid Card - Nvidia GeForce GTX 570


Yesterday I had deleted a Word document by mistake, so I used System Restore to try and get it back. System Restore told me NOT to turn off the PC whilst it was running, and next thing I know after it got halfway through my PC blue screened and I had to restart.
Now every time I load up the PC it does the following...


It loads up to the Windows 10 icon > After a few seconds it says 'Your PC ran into a problem and needs to restart' with the error code 0xc000021a > It then restarts itself but THIS time it tries to start Windows Automatic Repair instead > It then says 'Automatic Repair couldn't repair your PC', and gives me the option to click Restart or Advanced Options. This is where I'm having the most trouble, as the mouse and keyboard don't seem to be working at all on this screen so I can't even click any of the options. It's like the screen has frozen/crashed > The only way off this is to then force a restart using the power button on the PC.


The above just keeps carrying on in a loop every time I turn on the PC now. I still have access to the BIOS where my mouse and keyboard DO work, so perhaps I can fix it from there, but I've no idea what to do. It's EXTREMELY important that I don't lose the data on this PC, and that I can have access back to it as soon as possible, as I work from home and am currently losing money because ... Read more

A:System Restore Crashed, Now I'm In Endless Auto Repair Loop

System Restore would not have recovered your lost Word file. Hopefully you made a Windows Repair Disc and you can do a Startup Repair or use another option now. If not, you can download one from another unit.

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RELEVANCY SCORE 60

Hi,
OS - Windows 10 (64 Bit)
RAM - 8gb
CPU - Intel Core i5 3.3Ghz
Vid Card - Nvidia GeForce GTX 570
Yesterday I had deleted a Word document by mistake, so I used System Restore to try and get it back.  System Restore told me NOT to turn off the PC whilst it was running, and next thing I know after it got halfway through my PC blue screened and I had to restart.

Now every time I load up the PC it does the following...
 

It loads up to the Windows 10 icon  >  After a few seconds it says 'Your PC ran into a problem and needs to restart' with the error code 0xc000021a  >   It then restarts itself but THIS time it tries to start Windows Automatic Repair instead  >  It then says 'Automatic Repair couldn't repair your PC', and gives me the option to click Restart or Advanced Options.  This is where I'm having the most trouble, as the mouse and keyboard don't seem to be working at all on this screen so I can't even click any of the options.  It's like the screen has frozen/crashed  >  The only way off this is to then force a restart using the power button on the PC.
 

The above just keeps carrying on in a loop every time I turn on the PC now.  I still have access to the BIOS where my mouse and keyboard DO work, so perhaps I can fix it from there, but I've no idea what to do.  It's EXTREMELY important that I don't lose the data on this PC, and that I can have access back to it as soon as pos... Read more

A:System Restore Crashed, Now I'm In Endless Auto Repair Loop

Because Windows 10 uses a hybrid shutdown the procedure I am outlining may not be able to mount the drive so you can access your data. If you use a Windows Live account to login to windows the data may be encrypted.
 
On another computer download Fatdog64. This is a linux distro that will boot and hopefully recover you data to an external hard drive. 
 
Here is the iso file.  Fatdog64-702.iso
 
Once downloaded you can burn the iso to a CD or DVD by right clicking the iso file and selecting Burn Disk Image. You may need to access your BIOS/UEFI to make your optical drive the first boot device. Depending on the make and model of the computer you can press a key at boot to open a boot menu where you can select your boot device.
 
At the Fatdog Desktop you will see your hard drive partitions listed as sda1....sda2... sda3 etc depending on the number of partitions on the disk. For a Windows 10 computer your files may be on sda3. Click once on a sda partition. If the partition can mount a File Manage window will open. Clicking once on a folder will open it. If you do not see your files then close the file manager and select another sdaX partition.  If you are able to see your files then post back and I will give instructions on copying files to a USB flash drive or USB external drive. This will at least get your important data back if the partitions can mount. Hopefully they will.

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RELEVANCY SCORE 60

Hi,

OS - Windows 10 (64 Bit)
RAM - 8gb
CPU - Intel Core i5 3.3Ghz
Vid Card - Nvidia GeForce GTX 570


Yesterday I had deleted a Word document by mistake, so I used System Restore to try and get it back. System Restore told me NOT to turn off the PC whilst it was running, and next thing I know after it got halfway through my PC blue screened and I had to restart.
Now every time I load up the PC it does the following...


It loads up to the Windows 10 icon > After a few seconds it says 'Your PC ran into a problem and needs to restart' with the error code 0xc000021a > It then restarts itself but THIS time it tries to start Windows Automatic Repair instead > It then says 'Automatic Repair couldn't repair your PC', and gives me the option to click Restart or Advanced Options. This is where I'm having the most trouble, as the mouse and keyboard don't seem to be working at all on this screen so I can't even click any of the options. It's like the screen has frozen/crashed > The only way off this is to then force a restart using the power button on the PC.


The above just keeps carrying on in a loop every time I turn on the PC now. I still have access to the BIOS where my mouse and keyboard DO work, so perhaps I can fix it from there, but I've no idea what to do. It's EXTREMELY important that I don't lose the data on this PC, and that I can have access back to it as soon as possible, as I work from home and am currently losing money because ... Read more

A:System Restore Crashed, Now I'm In Endless Auto Repair Loop

System Restore would not have recovered your lost Word file. Hopefully you made a Windows Repair Disc and you can do a Startup Repair or use another option now. If not, you can download one from another unit.

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RELEVANCY SCORE 59.2

So, about an hour and a half ago now, I was tasked to help remove some annoying anti-virus stuff from my mom's computer. So, I start uninstalling McAfee. At this point the cord was stretching across the room, so I decided I'd pull out the charger to put it on my lap. I didn't realize the battery was missing, so it shut off. I knew right then and there that that wasn't good. So, I started it back up, got to the start screen with the familiar four spheres, then once the flag was completed, it switched to a dark gray screen, with the cursor still there. Let it stay there a while, nothing happened. At this point I knew I should just jump straight to a system restore. So I made a system repair disc with my laptop, went to the system repair settings, and tried to repair it first. It didn't even detect an error with start-up, so it's something unrelated to the startup process. I then continued to try a system restore from a few hours prior. I got an error message, and it said something along the lines of "Couldn't extract file (D:\Program Files\mcafee\msk\mskLI.inf)". I don't know what it would actually say in English, since the system is Norwegian, but that's what the wording translated to anyway. Tried with older restore points, and the same thing happened to all of them. Do I have to resort to reverting to factory settings? Is there something else that can be done to fix it? Am I just dumb?

If it helps, this was directly after a system update, which may be the origi... Read more

A:System shut off during McAfee uninstall, can't run system restore

Read these tutorials they will help you cover all the angles.

Troubleshooting Windows 7 Failure to Boot
Troubleshooting Steps for Windows 7

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RELEVANCY SCORE 57.6

I've got a Windows 8 laptop, just over a year old, and a few weeks ago I uninstalled my Sims 3 game due to issues running it (likely due to the low memory on my laptop). Shortly after, I ran into an issue with a bug that I couldn't get rid of so I had to do a system restore to a date before I uninstalled the game. Now, I can't uninstall the game. I get error code -5005 : 0x80070002 and I'm not quite sure what to do now. I don't want the game taking up space on my computer and since I can't play it (it crashes unless I save every few minutes, even in Create A Sim mode where I am unable to save), there's no reason to keep it on my computer. I didn't download it with a CD, but through Amazon Instant Download, where I had bought and downloaded it for a previous laptop. Help?

A:Unable to uninstall after system restore

Looks like install files are coruppted believe system restore not going to solve that. Why can't uninstall it now.

Try Revo Uninstaller Revo Uninstaller Pro - Uninstall Software, Remove Programs easily, Forced Uninstall, Leftovers Uninstaller, Portable Uninstaller free trail, try to get all files off, use force uninstall feature, look here at other suggestions.
error code: 5006 0x8000ffff by uninstall the sims 3 Solved - Page 2 - Windows 7 Help Forums

Uninstalling Sims 3 gave 0x80070002 error

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RELEVANCY SCORE 57.6

I uninstalled old versions of 2 programs (Photoshop CS4 and Firefox 3). I then found out I did something wrong and did a system restore to earlier that day. The system restore went fine and I recovered what I needed to. Those 2 programs were back in my "installed programs list" so I went to uninstall them again, but this time when I press the uninstall button nothing happens. Also if I try to open the programs nothing happens.

So they are there taking up harddrive space but I cant uninstall or open them.

How can I uninstall them now?

Thanks

A:can't uninstall 2 programs after system restore

Try,

Your Uninstaller

Revo Uninstaller

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RELEVANCY SCORE 57.6

I had several programs I had uninstalled using Add/Remove programs in the control panel. After doing this, I developed a system problem and had to roll the system back to a restore point which was prior to removal of the programs. This put the removed programs back on the Add/Remove list, but when I try to remove them it says it can't find the log file. How do I fix this problem?

A:Program Uninstall After System Restore

Reinstall those programs from their executable file then uninstall them.

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RELEVANCY SCORE 57.2

I am totally stumped. This is long and kind of complicated as it relates to a few different but related issues. First I have an ancient Windows XP sp3. It was only sporadically used, I decided to resume college course not realizing my computer was out of date. I purchased Office 2010 (I have a product key), it would not install properly(I know someone's laughing) I soon realized I had created a huge mess once I tried to uninstall Office 2007 and couldn't easily install Office 2010. My problem is this now: I did a system restore thinking it would put the computer back to the crappy(but operating) condition it was before I went messed it up. I don't want to do anything else to correct this...I have no idea what i am doing! Please help! I guess what I want is this computer(XP) back to the way it was before I attempted the system restore and installing/uninstalling Office programs. I am open to any suggestions. Sorry if this has to be moved to a different forum, many different mistakes made. Feel like a tech idiot!!!!!
 

A:XP system restore probs after office 7 uninstall

Hello, have a look at this resource, it might just work out for you:
http://support.microsoft.com/kb/971179
Regards
The Cleaver
 

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RELEVANCY SCORE 57.2

I wonder whether one or more of 13 recent Windows Updates has caused an issue. I can use System Restore to take my PC back to September 7th, three days before the Windows Updates were installed (there is just a Java update that has taken place since that I would have to carry out again). Alternatively, I can uninstall the Windows Updates one at a time or all together to see whether that rectifies the situation. Is there a preference? Should I uninstall from the highest KB number downwards if I uninstall the Updates one at a time?

A:System Restore or uninstall Windows Updates?

Hi, if you suspect that the updates are causing problems the easiest way is to use System restore.

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RELEVANCY SCORE 57.2

Lately I've been having problems with my ATI mobility radeon 7500. I've uninstalled all drivers including the windows VGA driver and reinstalled the driver provided by Lenovo for my laptop. I cannot get my card(chipset?) to work properly and I'm to the point where I'm assuming Service Pack 3 is interfering. So i am trying to uninstall service pack 3 but on add/remove programs there is no remove button for it. I also tried using the spuninst.exe program as suggested by Microsoft but I cannot find the file in the $NtServicePackUninstall$/spuninst directory. I have only installed updates on this computer once because i regularly do not have internet access and i'm not sure if this is when SP3 was installed or if it came pre-installed with the windows CD or if the person I bought the computer from put it on there prior to selling it to me. So now I don't know if i even have a system restore point old enough to get around SP3. So, is it seeming like my only option is to reformat and do a fresh install? sorry for the mess
 

A:Cannot uninstall service pack 3, don't want to system restore

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RELEVANCY SCORE 57.2

Hi
I posted a question on here yesterday and was advised to uninstall Norton security centre off my laptop as I keep getting symantec messages popping up everywhere. I am accessing this page via my desk top. My problem is I cannot find my Norton security centre on my laptop and I need to have a Norton removal tool but when I click on anything Norton related on my laptop the page cannot be displayed. I also have no system restore points anyone have any idea on what to??
Thanks

Marcus

A:Cannot Uninstall Norton,and have no system restore points please help!

Hi Marcus - back again!

You can download the Norton uninstall tool on any computer, and transfer it to the sick computer. You can use CDs, DVDs, flash drives (usb) - you could even get away with using an MP3 player as a small data storage device to transfer it over.

So, download it on another computer, and transfer it over.

OR

Boot the laptop into 'safe mode with networking'. Do this by:
Turn on computer
Immediately start tapping F5 until a menu appears (5-20 seconds within boot time)
On the menu you will see "safe mode with networking" - choose it using the keyboard arrows and Enter.
Windows will start and ask you a YES/NO question - choose Yes.

Now go to the Norton uninstall page and try it.

Oh, and please can you stick to one thread per problem as it helps when other people can see the history of the thread to offer better advice.

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RELEVANCY SCORE 56.4

Windos xp
I had to do a system restore about 5 weeks ago because of a problem. months before i did the system restore i uninstalled some sim games. Today i went to play the game and it couldnt read it ? then i went to uninstall it completly so i could reinstall it fresh and it wont let me do that. it says no file found. Any help would be great. Thanks
 

A:system restore & games wont uninstall or play

todeo04 said:


Windos xp
I had to do a system restore about 5 weeks ago because of a problem. months before i did the system restore i uninstalled some sim games. Today i went to play the game and it couldnt read it ? then i went to uninstall it completly so i could reinstall it fresh and it wont let me do that. it says no file found. Any help would be great. ThanksClick to expand...
Hi todeo.
Try installing all the games you want to uninstall you may get to uninstall them when you click to install if not you will be able to uninstall them with add and remove when they are reinstalled.when they are all uninstalled.or if you have not got the CD/DVD then carry on from here, go to start/search/all files and folders/type and the name of the game and click search
and delete all it finds if one dose not delete double click on the name and delete what you find.
Then go start /run /type regedit/scroll all the left column up to the top, and click edit/then find/Then type in to find what the name of your game/click find next/windows will start to look for files with the name of your game when it finds one it will highlight it in blue, run your mouse over the file to elongate the find If it as the games name in it delete it /the press F3 and it will search again keep this up and delete all it finds with the games name in.
If it highlights something without the name do not delete as it could be a shared file and needed by another program, when windows as found all the entries in... Read more

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RELEVANCY SCORE 54.8

____________________________

Posted this in Windows XP but realized that maybe this is where it should be. ?

____

All of a sudden, can hardly use my HP Mini 1100. Seems like everything is freezing up and slow as a tax refund check.

I ran DDS, but can't attach the files because the HP Mini won't recognize USB drives. (I'm using another computer to post this thread). GMER would not open. Can't save a file to the folder of choice.

Ran Advanced System Care just before all this happened and it said no problems. Ran SuperAntiSpyware and have Norton 360 running, no problems detected.

Won't restart or shutdown. Have had to cold boot a few times eek! but what else to do?

I run Firefox 3.6.11, have 1 GB ram, Windows XP Home SP3, and wish I could post more info, but I can barely access anything.

Any ideas anyone?

A:Freeze problems, can't uninstall programs, can't add attachments, can't open System Restore Point

Hello MeekookWelcome to BleepingComputer ==========================Do you still need assistance with this?

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RELEVANCY SCORE 54.8

__________________________

All of a sudden, can hardly use my HP Mini 1100. Seems like everything is freezing up and slow as a tax refund check.

I ran DDS, but can't attach the files because the HP Mini won't recognize USB drives. (I'm using another computer to post this thread). GMER would not open. Can't save a file to the folder of choice.

Ran Advanced System Care just before all this happened and it said no problems. Ran SuperAntiSpyware and have Norton 360 running, no problems detected.

Won't restart or shutdown. Have had to cold boot a few times eek! but what else to do?

I run Firefox 3.6.11, have 1 GB ram, Windows XP Home SP3, and wish I could post more info, but I can barely access anything.

Any ideas anyone?

A:Freeze problems, can't uninstall programs, can't add attachments, can't open System Restore Point

Hello,Now that you have posted a topic posted here: http://www.bleepingcomputer.com/forums/topic354846.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.Please be patient. It may take several days to get a response but your... Read more

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RELEVANCY SCORE 53.2

Hello,

Please help! A couple of weeks ago many functions of my computer ceased to work all of a sudden. It was just after I'd used Photoshop for the first time in ages as I don't usually work from home any more. The program had been producing errors when loading ever since I installed an updated version of Cry Engine, which installed a plugin for PS, so might have been something to do with PS if that helps?

Here is a list of the issues, all began simultaneously:

Computer will not shut down properly - just hangs on the logging off screen.
Safemode is just a black background. The only thing that appears is a wacom virtual keyboard interface.
Can't access control panel functions like system restore (asks for permission as normal but doesn't appear. When attempting to relaunch it says it is already running), networking, and can't add/remove programs.
Windows cannot install updates. It either freezes or tells me that another update is currently being installed.
Internet is intermittent but always appears offline in the tray at the bottom right. Clicking on or hovering over the network symbol does not bring up a menu.
Task manager does not open but the green square appears on the tray at the bottom right to say it's running.
Photoshop does not run. Also itunes, windows picture viewer and maybe more that I haven't tested yet. However, autodesk programs seem unaffected.
Sometimes startup fails in normal mode as well - following logging on there is j... Read more

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RELEVANCY SCORE 50.8

My hard disk crashed, so I replaced it with another used one.
New hard disk contains Win7, which is crashed. And I'm not able to load it.
Now, how can I install Win XP, on this hard disk?
I'm not even able to load the command prompt in this system!
 

A:How to uninstall crashed Win7?

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RELEVANCY SCORE 48.4

Can someone provide some detail about the differences in
content between Win7 system repair disc, system restore point and system image?
And perhaps I should add Dell ISO recovery image to the list.  I don't know (yet) if that is different from the Win7 system image option, or if the latter invokes the Dell ISO recovery image program instead.  If it matters, I have a Dell Precision
5510 laptop.
At the very least, is each option a superset of the other, perhaps in the order that I specify above?
Ideally, what are the folder names that each contains, if indeed their content can be described by complete folders?
I am trying to determine which of those options I need to create in order to have
complete recovery capability.
I have read the following support.microsoft.com articles:
https://support.microsoft.com/en-us/help/17423/windows-7-create-system-repair-disc
https://support.microsoft.com/en-us/help/17101/windows-7-system-recovery-options
Those descriptions are indequate for my purposes, in part because of differences in terminology.
For example, the System Recovery Disc option "can help you repair Windows", whereas the System Restore (Point) option "restores your computer's
system files".
In that context, are "Windows" and "system files" synonyms content-wise; or is one a superset of the other; or do they have some non-overlapping content?
I suspect that the System Recovery Disc contains only "Windows"... Read more

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RELEVANCY SCORE 48.4

I have first been getting these problems when I downloaded Comodo IS Pro. Apparently when I approached them for help,the technician did not reply to me after telling me to install.

Thus I did a system restore and the computer could load in normal mode(however the screen,etc loaded slow like hell.)

Yesterday, I downloaded comodo firewall and something familiar appeared

From Problem Reports and solution, these are the service that crashed:

4X svchost.exe
1X lsm.exe
1X sandboxie.exe
1X wininit.exe

But guard32.dll from comodo is the module causing it according to Problem Reports and Solution, but anyone knows why and how to solve it?

A:Svchost crashed, windows start up crashed, local session manager crashed

Have you tried uninstalling Commodo to see if it is causing the problem?

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RELEVANCY SCORE 48.4

I've been on here reading lots of posts for a few days and haven't quite found what I'm looking for so I'm posting in hopes of finding a solution.

I have a year and a half old HP Notebook, out of warranty, with an OEM Win 7 (I think 32 bit).
I have the Key off the bottom of the machine.
I did not make back-ups or any Repair or Recovery Disks

About a week a ago my HD crashed and wouldn't boot to anything but the windows logo. I ran all diagnostics available in the BIOS and it determined that the HD was bad. I tried Recovering with the internal Recovery drive/partition and now when I boot I get a screen asking me to Repair Windows or Start normally. If I choose Repair, it goes to a screen with a blue background and white light rays coming in from the top. For a second a window pops up and disappears (It looks like a command line window) and then nothing else happens. There is a functioning mouse arrow on screen, but nothing else and nothing seems to be happening. I've let this sit for hours just in case and nothing happens. If I choose Start normally, it goes to the Win logo screen and tries to start up and within 5 min it goes to the "blue and white light ray screen".

I have assumed that this drive is no longer going to work and have obtained a brand new drive, exactly the same as the original. Now I need to find a way to install this and get it up and running with Win 7. ( I am aware that I can order Recovery Disks from HP and get this done quickly, but right now... Read more

A:I have a Crashed HD and want to restore Win 7 to my new one.

Hello SHazle, welcome to Seven Forums!


There's information at the links below, I'm not sure if that's for the model type HP lappy you have but it will give you some ideas.
Upgrade - install - replace HP laptop HDD - YouTube

Also have a look at this link below for some ideas and be sure to post back with any further questions you may have and to keep us informed.

Clean Install : Factory COA Activation Key

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RELEVANCY SCORE 47.6

Yesterday, I was simply browsing the FirearmsTalk forums when I noticed none of my pages would load (yet it still showed a good connection). So I open the Network Connections and almost immediately my computer shuts down. I reboot, and the following error message comes up;

"Windows Could Not Start Because the Following File Is Missing or Corrupt: /system32/hal.dll

Please reload this file (or something to that effect)"

After rebooting again, I could get as far as the Setup (F2 at startup), or the screen that would let me choose the "Safe Mode", "Last Known Good Configuration", etc. before this message would come up again (in other words, no options would let me get past the original error message).

So, because everything important was on a different computer, I decided to simply reload Windows via the original recovery CD's. The original System CD and 3 Recovery CD's seemed to be working until right before the last one would finish, where I would get the error message;

"Fail in creating or opening a file"

then

"Cannot find preload.tag for SetBootIni-"(not sure if the message continues, the window looks like it cuts it off)

Then it asks me to restart the entire process by inserting the first System CD, to which the process just repeats.

Some additional info:

Acer Aspire 3004WLMI
60GB HDD
512MB DDR
Running Windows XP
(Let me know if any other info is needed)

I'm very uneducated in computers.
... Read more

A:Crashed, now unable to use the Restore CD's

Want to try this?


USE SYSTEM RESTORE WHEN YOU CAN'T BOOT YOUR COMPUTER

If your system has failed to the point where you cannot access the Windows GUI either through booting normally or through safe mode, you may still have the chance to use the System Restore feature if you have it enabled, by running it from the command prompt. To do this:

Restart your computer and press F8 after the POST screen to bring up the Windows XP boot menu. Choose 'boot in safe mode with command prompt.'

If your system gets to the command prompt successfully, type '%systemroot%\system32\restore\rstrui.exe' and then press enter. Follow the onscreen instructions to restore your computer to a previous saved point.

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RELEVANCY SCORE 47.6

I'm back again with what seems to be my favourite problem - already encountered twice on my daughter's HP laptop and now have it on my IBM desktop.

WIN XP has crashed - I have both an XP CD and a complete recovery suite of CDs from manufacturer. The recovery CDs will only allow a complete restore to manufacturer original config (with loss of data) but I can access the WIN XP recovery console from the XP CD ....

Seems when attempting either a reinstal or repair with the XP CD that my hard drive is in fact already erased - no existing WIN XP installation is found....

I get C: Partition 1 [unknown] 148625Mb <148624 mb free>
Partition 2 <inactive> OS/2 Boot Man 4001 Mb 180mb free

From previous experience that tells me there is NOTHING to recover on my hard drive ...am I right ...so I may as well go for a complete restore with no repair/recovery attempt ?

Yes - I did backup the C:"My Documents" folder yetsrday to an external hard drive before the crash so it's not a total disaster (I realise now I should have probably backed up C: documents and settings...but that's down to experience now) ...all I may lose is my email history ...

Before I go for the big restore....any advice from the experts ?
 

A:XP crashed - about to do a complete restore but before I do ..!!

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RELEVANCY SCORE 47.6

A couple of days ago my desktop froze. I tried to restart it but it failed. I have gone through all the troubleshooting options, starting with a system restore and then a reset. Each time it says there is an error and it can't complete the process. Does anyone have any suggestions on how to proceed? Thanks 

A:H30-50 crashed won't reset or restore

Hi Pd163 , 
 
Welcome to the Community Forums.
 
Immediate concern is the information you have on the computer.
Would you need it? Using a live boot media would allow you to do it.
 
If you have gone through the advance recovery options offered by Windows  ,then perhaps you can consider a factory reset (hoping that the harddrive is still ok). Repair using a Windows image can also help if issue are just on the software side . One Key Recovery (page18) may be the last option.
 
Update us how it would go best for you at this point.
 
Regards

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RELEVANCY SCORE 47.6

I am working on a Compaq R4000 Presario laptop. Service TAG: R4012US running XP Home Edition. P/N: px356ua#aba w/1.5GB RAM.

Brought in today. Owner tried installing McAfee and it became non-responsive as far as getting onto the Internet and loading programs. I tried uninstalling but it doesn't appear in add/remove programs and there isn't any uninstall program in the program folder. I tried System Restore five times and it wouldn't revert back to any previous restore points. I then performed a chkdsk /r /f and once that was completed the system will not load XP. I get the advance selection of safe mode . . .and all of that but it simply keeps rebooting.

Unless someone has any other ideas here, is there a site where I can download restore disks for XP? It looks as if Microsoft no longer makes that available. It's been a frustrating day to be sure.

Oh yes, I have tried loading the last known good configuration, debugging, etc. Nothing works.

Thanks
 

A:XP Crashed. No Restore disk

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RELEVANCY SCORE 47.2

hi
I have a windows vista laptop which has Advanced system protector installed and keeps loading and stopping laptop working correctly. I have tried to uninstall via control panel add remove programs but the uninstall program fails to uninstall and says that the uninstall.msg file is missing or corrupt.
Can someone offer any sugestions please did look at this a post using OTL program but this did not work for me.
Thanks
Paul
 

A:advanced system protector uninstall when uninstall program fails

Hiya and welcome to Tech Support Guy

Are you still having this problem? If so, lets start with running the following tools:
Download Security Check from here.
Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt; please post the contents of that document.

----

Please download Malwarebytes' Anti-Malware from Here

Double Click mbam-setup.exe to install the application.
Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select "Perform Quick Scan", then click Scan.
The scan may take some time to finish, so please be patient.
When the scan is complete, click OK, then Show Results to view the results.
Make sure that everything is checked, and click Remove Selected.
When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Copy&Paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so imme... Read more

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RELEVANCY SCORE 46.8

Please help if you can. Internet Explorer kept freezing with hourglass, So, I did a system restore to return the computer settings to the last date that it worked properly. I returned it successfully, but internet explorer will not load at all now. It keeps giving me the message that it has to close because of an error and directs me to press 'end now'. I tricked it into opening through my 2Wire gateway and went to microsoft update to try and re-install the missing components. Gave me error message that windows installer was not installed or was disabled because i was in safe mode (which I was not). Are there steps I can take to correct this. Other windows programs are also affected. Such as System Information, Search and Help.

XP Home Edition
Version 2002
Service Pack 2 (it was 3 before restore)
Pentium® 4 CPU
2.60GHz 2.59GHz
768mb of RAM

A:Did System Restore-didn't help. System Restore opens as blank page.

Not so sure it's an infectionLet;s try a quick few scansSome types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it first.Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.Double-click on mysetup.exe to start the installation.If that did not work, then try renaming and changing the file extension. click this link if you do not see the file extensionRight-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.Right-click on mbam.exe, rename it to myscan.exe.Double-click on myscan.exe to launch the program.If that did not work, then try renaming and change the .exe extension in the same way as noted above.Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.If using Windows Vista, refer to How to Change a File Extension in Windows Vista.Be sure to update MBAM through the program's interface (preferable method) or manually download the definition updates and just double-click on mbam-rules.exe to install. Then perform a Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing al... Read more

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RELEVANCY SCORE 46.8

estore system settings and previous versions of file is greyed out on my system, I may have disabled a required service for this, can anyone point me to the right direction for this?

As I'm about to try the X-Fi MB2 mod again as the last time I tried it my system was messed up that it wont even recognize my actual X-Fi card properly. So I'm thinking a system restore can help me with this experiment.

A:System Restore - Restore system settings and previous versions of file

I'd start with system restore. Make sure it's enabled.

System Restore - Enable or Disable

Other things to check are system restore configuration, making sure system protection is turned on, and some general troubleshooting steps for system restore.

System Restore Configuration - Enable or Disable

System Protection - Turn On or Off

System Restore General Troubleshooting to Fix Issues

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RELEVANCY SCORE 46.8

hi,
my 40gb maxtor hard drive that i've bought 2-3 months ago has crashed, and it contained some very valuable data for me, my technichian told me that it might work again if he would replace some chips in the hard drive, and that some chips were not working good / in place when he took the drive out....

what are the chances that the data can be fully restored?

i didn't back it up in disks...

i heard there are places that specialize in restoring such info, can anyone tell me more about them?

thanks
 

A:My Maxtor Hard Drive Crashed! Can I Restore It??

there are places that specialize in data recovery but they are very expensive. The link below is just one of many that do this.

http://www.drivesavers.com/

I have heard but never tried this. Put the drive in refrigerater and get it cold and then hook as slave quickly and some times you can get the data off. Maybe some else can better describe this for you. This would be a shot in the dark.
 

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RELEVANCY SCORE 46.8

Hi all!

I had problems with my foxtabs.... that I know know was a flash update problem. Before I knew I went and did a restore to an earlier date.

It did not help the problem, I went and searched for an answer, found one.
and wanted to undo the restore, as I had lost a program.

I said undo and left the puter to it's job.
I came back to find 0c80000098 not right but close to it.

It said if had crashed and needed me top put in my sys disc and do a repair, OK so I did and it came back and said it could not repair the puter!?

I mean really it is the same disc that I used to install the darned thing in the first place, so what ever it needed was on the disc.....

Is there anything I can do, to fix this, or is there a way to reinstall 7 and some how pull all my stuff back into the new os?

I went in with a Linux disc and have pulled off some of my files, but I finally had that puter perfect.

In fact I had just installed a program to allow me to clone it.... ah irony!
Thanks for any and all input!

A:[SOLVED] Win 7 laptop crashed after restore undo

Do you have a/your Windows Installation Disc?(specifically the same version as the one installed)

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RELEVANCY SCORE 46.4

i want to restore my buds laptop. he had restore turned on until about 3 weeks ago he shut it off.

question: if you shut off restore does it still keep the last restore points? and is there a way to restore in safe mode (cant boot in reg mode) if restore is shut of. when i try and turn on sys restore in safe mode it say "i cant".

any suggestions?
 

A:System restore question? Can i restore in safe mode i restore was turned off?

when you turn off restore you lose all the restore points...thats why you cant use them...If you can boot in safe mode and backup all the things you can't live without...then we will try to fix the booting problem
 

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RELEVANCY SCORE 46

I'm doubtful there is a solution to this, and if there is it's not easy...but here goes...any help is appreciated.
After installing updates earlier today (unfortunately I don't remember exactly which updates they were, but they came from Windows Update--I hadn't updated SP2 yet) Vista crashed.

Restarting brought me to Startup Repair, which Yields some version of this each time (numbers change, words don't):

Startup Repair cannot repair this computer automatically

Problem Event Name: StartupRepairV2
Problem Signature 01: AutoFailover
...
...
Problem Signature 05: BadPatch
Problem Signature 06: BadPatch
...
Problem Signature 09: WrpRepair
Problem Signature 10: 1168
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
I have researched what I can online and tried most options available to me.

Next I click "View advanced options for system recovery and support"

In this menu, I can try Startup Repair, but it never works. (previous error comes up each time)

I can try System Restore but it says "The System Restore wizard is already running. This program will now exit."

Windows Complete PC Restore:
"A valid backup location could not be found..."
I click Cancel.
From the larger WCPCRestore menu I chose Restore a different backup.
(Following this menu gets nowhere because there are no listed backups.)

but while this is going on, System Restore opens in the background.
I click that.
I've tried restore points from toda... Read more

A:Vista Crashed and Won't Boot (no SafeMode, Restore, or Last Config)

Hi... I have the exact same problem only I have no internet connection. It keeps asking me to save the files and then Windows recovery not working, logging off, etc...what the heck happened? If I find the VAIO cd disk should I slick computer and he loses all his stuff? I have tried everything you did as well.
 

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RELEVANCY SCORE 46

I left my laptop running for a while when i left the room. When I came back it had frozen, I hadn't been doing anything untoward, I had been running a few programs at once, just like firefox and word. Anyway I had to turn it off with the power button. Then when I tried turning it back on I was able to log in but there was no desktop, just a black screen, same thing when I used safe mode. Now whenever I turn it on it goes to a disc check and when it gets to a certain number it says its unreadable and safe search just plain doesn't work. If you can tell me a way to get back to normal that would be great but it looks to me like the whole thing is pretty much f**ked and I'm gonna lose all my files. So is there anyway I could do a restore to factory settings (restoring to another time also didn't work) would that even help?

A:Computer crashed and won't enter safe mode. How do I restore it?

My computer did not come with the required disc btw

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RELEVANCY SCORE 45.6

Not sure when this issue started, so not sure if this has anything to do with XP Pro SP3. System Restore appears to function normally until attempt to restore. Select restore point > confirmation screen, click next > result = stays on confirmation screen. No cpu activity. Disabled SR and tried to re-register dll's. Was only able to re-register srclient.dll. Other dll's report loaded but "DllServerRegister point not found. . ." Suggestions please.

A:System Restore runs, creates restore points, but can't restore

Hello & welcome to TSF,

RESOLUTION
To resolve this issue, restart the computer. If the error still occurs, search the hard drive for the presence of the Wininit.ini file, and then rename it. To do so, follow these steps:

1. Restart your computer in Safe or DOS Mode.
2. Click Start, point to Search, and then click For Files or Folders.
3. In the Named box, type wininit.ini.
4. In the Look in box, click Local hard drives, and then click Find Now.
5. Right-click the Wininit.ini file, click Rename, type wininit.xxx, and then click OK.
6. Close the Find Files window, and then run System Restore again.
7. If the previous steps do not resolve the problem, run the following command to repair the damaged portions of your registry:
scanreg /fix

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RELEVANCY SCORE 45.6

When I go to system recovery, it says  that a backup was never installed however drive D is where my files are.

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RELEVANCY SCORE 45.6

Microsoft confirmed I have the virus when they check command prompt, csrss.exe (which sends email PWs or unecessary ones and downloadhelp.exe. It already shut down security tasks, and kaspersky didn't catch it, maybe cause malware bytes was installed too?

Please help with the removal! He said if I reboot I may get the blue screen which can make it worse. What should I do??

Thanks

Using Windows XP

LOG:

DDS FILE:

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_30
Run by Os at 17:10:28 on 2012-04-19
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2037.378 [GMT -4:00]
.
AV: Kaspersky Internet Security *Enabled/Outdated* {2C4D4BC6-0793-4956-A9F9-E252435469C0}
FW: Kaspersky Internet Security *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\acs.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2011\avp.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe -k imgsvc
C... Read more

A:Csrss.exe trojan please help ASAP (Firefox crashed/ didnt restore

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.===Before suggesting some remedial tools I need more information.Please DownloadTDSSKiller.zip>>> Double-click on TDSSKiller.exe to run the application.Click on the Start Scan button and wait for the scan and disinfection process to be over.If an infected file is detected, the default action will be Cure, click on Continue
If a suspicious file is detected, the default action will be Skip, click on Continue
If you are asked to reboot the computer to complete the process, click on the Reboot Now button. A report will be automatically saved at the root of the System drive ((usually C:\) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt" (for example, C:\TDSSKiller.2.2.0_20.12.2009_15.31.43_log.txt). Please copy and paste the contents of that file here.If no reboot is required, click on Report. A log file will appear. Please copy and paste the contents of that file in your next reply.Download http://public.avast.com/~gmerek/aswMBR.exe (aswMBR.exe) to your desktop. Double click the aswMBR.exe to run it Click the "Scan" button to start scan. Upon completion of the scan, click Save log, and save it to your desktop. (Note - do not select any Fix at this time) <- IMPORTANTPlease post the contents of that log in your next reply.T... Read more

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RELEVANCY SCORE 45.6

Hi. I'm using 500GB hdd(source) and 500GB ssd(destination) and I've some questions:
1. I Did 1:1 copy of disc (in norton GHOST) and on destination disk system restore is telling that i don't have restore points. Why?
2. Then On source disc I was trying to unlock some disc space by entering System Volume Information folder and deleting some files. I deleted all files larger than 3GB except one latest and one oldest. Now is like on destionation disc - system restore is telling that i don't have restore points. Why?

A:System restore didn't work. I have all system restore points

Hi Cbool,
Hope your settings look like this, and that in services volumn shadow copy in running.

Roy

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RELEVANCY SCORE 45.2

Microsoft confirmed I have the virus when they check command prompt, csrss.exe (which sends email PWs or unecessary ones and downloadhelp.exe. It already shut down security tasks, and kaspersky didn't catch it, maybe cause malware bytes was installed too?

Please help with the removal! He said if I reboot I may get the blue screen which can make it worse. What should I do??

Thanks

Using Windows XP

DDS FILE:

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_30
Run by Os at 17:10:28 on 2012-04-19
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2037.378 [GMT -4:00]
.
AV: Kaspersky Internet Security *Enabled/Outdated* {2C4D4BC6-0793-4956-A9F9-E252435469C0}
FW: Kaspersky Internet Security *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\acs.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2011\avp.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\NETGEAR\WNA1100\WifiSvc.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\DivX\DivX Update\DivXUpdate... Read more

A:csrss.exe trojan please help ASAP (Firefox crashed/ didnt restore windows)

Hello flakeup. Welcome to TSF.

Please note that more than one round may be needed to properly eradicate malware. In co-operation with the cleaning process, please: do not uninstall/install any programs unless asked to do so, to make it easier on us as it is more difficult when files/programs are appearing in/disappearing from the logs;
do not run any tools or scans other than those requested;
follow all instructions in the order they are presented;
if you have problems with or do not understand the instructions, ask before continuing;
stay with this thread until given the All Clear, as absence of symptoms does not always mean the machine is clean;
do not attach any logs/reports, etc.. unless specifically requested to do so.
All logs/reports, etc.. must be posted in Notepad making sure the word wrap is unchecked. (In notepad click format, uncheck word wrap if it is checked.)
Also note that the forum is very busy and if I don't hear from you within three days this thread will be closed.

=====================

One or more of the identified infections is a backdoor trojan.

This type of infection allows hackers to remotely control your computer, log keystrokes, steal critical system information, and download and execute files without your knowledge.

If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would ... Read more

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RELEVANCY SCORE 44.4

Hi

I'm in a real mess since Lavasoft AdAware crashed my windows 7 home premium edit. 64bit after its 1st initial mandatory reboot. Everything is frozen, nothing can be clicked on or done in any way, shape or form. Even 'Esc' and 'Ctrl-Alt-Del wont work. PC must be shutdown manually. It also wont uninstall in safe mode. Once in safe mode the 1st time I got windows telling me that it cant uninstall this software in safe mode (this was done by its own uninstaller, and by the windows one, and by the Revo Pro uninstaller.) the 2nd time (reboot) it told me it wasnt installed properly. the 3d time it can't install in safe mode again. What now please? Anyone have an idea?

Thank you

A:Lavasoft AdAware crashed win7-Ctrl-alt-del wont work & it wont uninstall in safe mode

Sorry solved it. I'll write the answer should anyone need it someday. I believe my solution can help for other similar cases besides Ad-Aware.
A minute after I posted this a thought came to mind: Go into safe Mode and use msconfig.exe. So I ran it and unchecked everything to do with Ad-Aware. TO be even more sure I checked off not to run also other things that I knew would not be needed like anything to do with Apple, or Adobe. Afterwhich, doing a proper reboot Windows did actually start normally--no crash and I was able to uninstall it. Slowly I put back other services and start-up items and all is working fine now--so far at least ;-) Thanks for those who took a look and I hope it will help some people in the future.

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